Marquis Spas Reviews

I went in Marquis Spas and looked at the tubs, and when I went in to purchase the tub, both reps were very good. I went in to get another cartridge for the hot tub and they threw a package together. I only paid for one and I got three out of the deal. The hot tub is very easy to operate. I like how I could shut each zone down and focus the water to one or a couple, or run them all the way open. I like the exterior lighting as well.

We live in a very rural Appalachian area. I needed somebody local who could actually fix the tub if there was an issue so we went with Marquis Spa. They delivered the tub and did an excellent job. They cleaned up all their mess. The hot tub I got has two pumps, lighting, and waterfalls. The LED lighting is a joke, though. It's three little lights on one side of the thing, which is enough to light it up, but it's nothing to get excited about. But I like the jets. The type of jets it has is really cool. It has these knobs so I can redirect pressure to different places and I like that concept but honestly, what runs doesn't make any sense at all.

The dealer had Marquis Spas set up in the showroom with water in them. I was able to go in and the rep walked me through each function of each part of the spa. We bought the Summit. It has one big jet down in the middle of the tub. Don came down for the installation. Prior to the install, we made a plan. He spent about an hour with me, asking and telling me, "Which way do you want to turn? You're gonna sit in the seat, here's your view." I owned a spa prior to this, so I already had everything set up. He took less than an hour to install it.

I had the Marquis sales rep's phone number so, I was able to text message and communicate back and forth during the setup and delivery. The reps did the delivery and recommended an electrician. So, that was a good experience. Everything went smoothly. I like the product though I thought it had a few more features like the Bluetooth.

We bought a Marquis product for a rental property that's out of town. It's been installed. It looks good. I was happy with the process. The size was really important to us in making the layout of the actual spa. The retailer where we were buying it was in a pretty small town. We really picked the retailer first for easy delivery. The retailer was Bend Fireside. They're a Marquis dealer. We went in not having a lot of information, and the salesperson was very consultative, steered us in the right direction and tried to find the right products that fit our needs versus trying to upsell us on something that was too fancy that we didn't need. So, it was a good experience.

The people I deal with are great, although they're new and I could tell they don't know that much yet because it's new. But they're doing a good job and they're trying their best. And they're short-handed. I wish there was somebody that knew what they were doing. Also, if you're going to be sell your product, you should be certified to at least do all the work to it. That includes doing the electrical work. And I had to hire somebody and they had to be there and the timing, that's crazy. Marquis Spas did it and they ended up wiring it. But I had to hire a guy, get the guy out there, to just double-check that it's okay.

My experience with Marquis was great. The sales rep was courteous and helpful in helping me meet what I wanted. I had already done a lot of research on my own as far as sizing. Then, the delivery was smooth and quiet. They did the delivery twice because when they came out, the location I had for the tub to go was not to a standard that they felt would work. It wasn't permanent enough. So, they installed it in one part of my patio, and then I got a slab laid. That was not part of their process, but I got a slab laid for it, and they came back free of charge and moved it. I picked the wrong style when I picked it but for what it is, it is a great tub. It's easy to clean.

We purchased a Vector V77L hot tub through southside pools and spas and immediately once the unit was delivered and they got their money it was as if they wash their hands of any customer service. Within the first year of owning it we had the motor burn out, the lights went and since then our cushions have corroded and all the black parts of the cushions began falling apart and accumulating in our filter. They never provided any servicing and when we attempted to contact the company they asked for a photo of the model number and unit which we provided to them and have never heard back from them again. I would never buy a Marquis product ever again! Worst purchase experience we have ever had. Not worth the money we paid.

We had our swim spa cover damaged in a hail storm. The storm broke the plastic latches and blew the cover off the spa damaging the lift system. Due to damage, we needed to replace the spa cover. What a poor experience. First, the dealer could not figure out what size cover to order. I called Marquis and was told that I would have to go through the dealer. The dealer finally found to right cover and then I was told that the cover would cost $1400 and would take 6 months to make? Really, 6 months for a $1400 cover? This company sells many spas; I find it hard to believe that it takes 6 months to make a simple spa cover.

Gary at Marquis Spas responded soon as 1st post was made. He gets rock star customer service status from our family. Totally took care of us when a dealer left us high & dry. Neighbors have competitive spa/different brand who had a similar issue as us but their manufacturer didn't do what ours did. BUY MARQUIS!!

We purchased the Signature series hot tub in Oct 2018 after paying a high price for a supposed quality product. We are not impressed at all with quality. I am 66 yrs old and owned both hot tubs and pools at every house I have lived since age 7, so I know how to take care of them properly. Water is balanced perfectly according to manufacturer instructions all the time. Despite this, the hot tub has deteriorated since buying, starting at about 2-3 months.

Ten years after purchase and spa parts are failing regularly. Have had to replace two jets due to poor quality plastic in retention clips. Six more need replacement and I expect the entire set of jets for the spa will need replacement all due to the plastic clip failure. Recirculation pump failed at 10 years, main pump is now surging rather than continuous flow. Control panel decals have faded and come off. Cushioned Head Rests have started to deteriorate. My previous spa by a different manufacturer lasted 20 years without similar problems.

Based on reputation & reviews, I decided to purchase a Marquis spa from a local dealer. After 18 months, it developed a leak. All local Marquis dealers had stopped selling Marquis, and Marquis support said we were out of luck, no warranty as a result. $1K to find & fix the leak. At 30 months, it now needs 2 control boards, $1300. Obviously, dealers dropped Marquis for good reasons, but now we are stuck paying for Marquis’ lack of quality control and refusal to honor their warranty. Don’t make the same mistake we did, it is an expensive one.

I had to replace the control panel 3 times. Right after the warranty ran out it stopped working again. Stickers have fallen off and rust started dripping from the control knobs. Beware. Too much money for this.

Now I have two jets out and the dealership will not return my calls or emails. The company rep (Gary D.) responded to an mail and told me to change the jets from rotating to straight. That would change the hot tub I purchased.

There was a local spa company that I worked with. We searched for a long time and got the Marquis hot tub. The installation went very well. The hot tub is a very well-made product and it's therapeutic. I had a therapeutic hot tub before for my back, joints, etc. In addition to the therapy jets, it has some massaging features. In general, I really like how it’s designed and laid out. I've had the hot tub for almost a year and it does everything I expected it to do. It massages and relaxes. It's definitely better than the hot tub I had before. I would definitely recommend it.

The dealer where I bought it from was good, and its installation was excellent. Since it has been installed, having the tub has definitely been a positive experience. I use it two to five times a week. Overall, it is good. However, its initial quality doesn’t seem to be as high as my previous product.

I bought my Marquis hot tub a year ago. I went to a couple of different stores and that was the one I liked. The installation was easy. The guys were able to push it around the side of the house and put it in there. The only snag we ran into was running the electrical in there. The thing where it run the electrical was blocked by foam, but we drilled in a hole instead, so that was not a problem. Marquis' team members were very good. They were all very helpful, knowledgeable and interesting. Since having the tub, it has given me something to do most days. I get home after work or after the gym and sit in it for half-hour. I use it two or three times a week. It’s worth it

Being on lockdown, having our Marquis is good. We like the size and the amount of jets that it has. The delivery guys were fine. I have a back gate access, so normally they wouldn’t be able to deliver it unless they had a crane. So, it worked out well for them to be able to get it in with no problem. Overall, we are happy with it.

We were recommended by our neighbor, and so we got Marquis. Their delivery men were good. We are pleased with its quality compared its cost. The control panel, however, is funky. It only works when your fingers are dry, which is odd for a hot tub.

At the Leisure Time Pools, I was told by a representative that the Marquis spa would be a good buy so I bought the six-seater one. I've had it since July. The installation was great. The same can be said about the jets and the heat. But I had an issue with the control panel and I actually didn’t know that it was an issue. One of the pumps stopped working and the whole screen just got to a point where you couldn’t see it anymore because of too much moisture. That started in the first month. For about two months, I couldn’t use it because it wasn’t working right. I was irritated since it was new. But techs came and looked at it. They replaced the screen and put a new one in there. They sealed it better than before. The overall thing besides that issue was great.

I like the ease of the chemicals that you use with Marquis. I like the tub. I like the features of the chlorination and the jets. I like to be able to redirect the heat and the jets where I want them. It's the monthly bag that makes it much simpler than the hot tub I used to have and the ability to redirect the jets wherever I want them redirected to. My wife and I both lounges in the tub. It had two lounges, and that's what we wanted. We had bought two other hot tubs from the dealer that we dealt with, and we felt they were good folks and they took care of us. They are Marquis dealers. The installation was fine. The installers did a great job. My wife uses the tub a lot more than I do because I'm gone a lot, but it's much more relaxing than the tub we had before. It makes our nights a little more restful.

I've been searching for a spa for a long time, about a year and a half. I looked at all different kinds. When I went into Leisure Time Pools, the guy actually talked to me about the Marquis spa instead of selling it to me, which led me to buy it. He did a good job of being real informative. Me and wife use it everyday. I pretty much installed it. It was dropped off, put in position on my porch and then I handled it from there. I would recommend it.

We were getting a pool and we were kinda drawn in by the guy we were talking with to get a Marquis hot tub as well. There was something that was good for your skin that was supposed to clean your skin out and everything. We just felt like that was a little bit of an added feature that others didn't have. We don’t use the hot tub that much now that we got it, but it was something that we thought we might use more.

We went to a lot of places including Marquis Spas in Forth Smith and we were sold on that one. We were very impressed with the way the rep presented herself and the way she told us all about the spa. She was very informative and friendly. Also, we get in the store to get the supplies and we just go to her. We like our Marquis spa all-around.

I wanted a hot tub that looked the best. My old one was kind of a standard hot tub. We bought two at the same time. One is a Marquis and one’s not. We bought one for our house in Sunriver and one for our house in Portland. They're both good. The newer one has more gadgets on it. But they're expensive. I truly don’t think a hot tub is worth 8 or 10 grand as it’s just a tub full of water. I set the tub in place and an electrician friend of mine hook it up. They seem fine.

Marquis seemed to have good quality and they're local. I bought my second tub from them and the installation was fine. The tub seems to have the same type of system that was there 20 years ago when we bought our original. We’re pretty happy with it. But this second one is not as robust as my first one. It seems to be more wood than what I remember. The display’s gone out on it now so I have to call in service on that. Some of the characters are not showing up anymore. The controls and the manual controls for on-off for the pressure seem flimsy, but it’s probably just because that’s how they’re designed so that they're easy to replace. There’s a trade space there.

I brought my swimming trunks to the store and I asked them to test the Marquis Spas tub and they let me. When I sat in them, it sold me. I like the massage part and the power in the jets. I purchased the tub about eight months ago. The guys I dealt with were awesome and everything was installed well. I was needing therapy. I have neck and upper back pains and I'm completely satisfied with it. If I had to do it over again, I might've got more of the hotspot jets.

My neighbor had a tub and said it was a good one. I looked at another one and it looked good too but I decided to go with a Marquis. Also, I kinda wanted the round tub, which had almost 50 more gallons than the square-ish tub, and Marquis had the round tub. It was on sale and they had the exact one that I wanted in a warehouse. So, it worked out quite well. I’ve been using it for several months. If it’s freezing outside, you hop in there and you're warmed up for the rest of the night.

A friend of mine who owns a spa place had a better hot tub for the better deal for Marquis Spas. The tub is therapeutic. I use it almost every day, sometimes twice a day. It’s my way of coping with chronic pain and it keeps me off painkillers. I love it and I'll tell my friends to buy one, too.