Marquis Spas Reviews

The installers showed up and carted the tub to the location that I had prepared and pre-wired. They placed the spa, connected it and filled it with water. They also walked me through the chemical process then shook my hand and away they went. We got a five-person spa that's circular in size, and we're quite pleased with the quality.

Our experience with Marquis Spas was fantastic. We love that thing. The quality is top-notch. Dusty was our guy and he took care of us. There were no issues. It came in early and they placed it, and then everything was good.

We're having a hard time doing the pH on our Marquis spa. They told me at the fair where we bought it that they were going to come out and get it going for us. But they didn't. They just came and set it up. So now, we're trying to figure it out. And we're having a hard time getting the water right. It's like all milky and I'm not too happy with it. We used the spa without a filter because I didn't know it didn't have one. So then I have to go get a filter from them. Their customer service was good because they wanted to sell. But you need to do your homework on the Marquis spa before you purchase one to know what you're doing and what you're buying.

The sales rep explained everything about the Marquis spa. They did a good job during the installation. They were very clean and helpful. The spa is nice.

I purchased a Marquis Spa for approximately 15k and put it in the same spot as my Coast Spa. After a couple of years it started making large spots of wear all around the spa and leaking. I contacted Albuquerque Spas who came out after a couple of months and we didn't hear anything from them, no commitment to their customers. Come to find out our claim was denied by Marquis for uncovering our hot tub???? We take care of our hot tub and the previous hot tub in the same location lasted 15 years. I am very disappointed in their product and their lack of service and empathy for our situation. I believe this was a problem with their manufacturing of their product and don't want anyone else spending so much money on a product they say they guarantee but do not honor their so called commitment to their customer. Buyers beware of this company unless you want to flush 15k down the drain.

My experience with their dealer has been pretty positive and they've been very helpful in understanding what different options they have from a product and a financing perspective. I called them a couple of times to ask questions about the tub and then they've been responsive. Also, they were very helpful in uninstalling an old tub that I had. They came in and took the old tub. We're happy with the craftsmanship.

I had a great experience with Marquis Spas previously. Nothing went wrong and the service was great. That's why I decided to go with the same tub. We bought a beach house, and it was a cut-out on the deck, so I had to get the same exact one. It was quite the ordeal to get it installed. We had to have a crane come in and pull out the other one. Our house is very tall, so there was no way to get it out other than a crane. It was a long process, but we got it done. It went well, and we love the tub. However, our experience with the dealer was not good. We're in a different area and the people are a little different.

Our Marquis hot tub is more comfortable than the other brands we had before. I like the ease of all the chlorine and mineral that automatically got little cartridges. I like that the filter doesn't take up quite as much room as our old one. The guy we bought from went above and beyond to make sure we were happy. He did a really good job. Last week, one of the panels had a nick in it, and they had called and wanted to know if we had decided on steps and to make sure we're still satisfied. As far as the installation, the owner came out and the other guy that does the service work came out and they were both excellent. It didn't take them very long at all. Everything was all wired up. They hooked up the spa. By the next morning, we were in it. It's excellent. Everything seems to work great.

We bought the hot tub at the spring home and garden show and we got a really good deal so we upgraded it quite a bit. It has MicroSilk, waterfall, and maximum jets and it's a three-person spa. It takes a little getting used to because with the old spa, we had a lot more control with the control panel. This one does it pretty much by itself. We do have a small leak but they'll be back on Friday to figure out where it is.

The MicroSilk of the spa is really nice and the controls are really nice on it. They're very user-friendly. It's a really good product. Marquis is the premium brand and they're top-notch.

We bought our spa and then we went in about a few days before it was supposed to be delivered. But they had sold it to somebody else. They reordered another one for us and it took six weeks. They delivered it and it's a very nice spa. We like the way one person can open the cover. Also, I like the Microsilk and the jets. They're very therapeutic. But I wish they were a little stronger. Also, when I'm trying to take advantage of the jets, I float up and I have to fight to be able to stay in the position to get the jet on my shoulder.

I've had a Marquis for a long time, and this time, I chose a hot tub that's designed for three people. It's a little smaller than what I've had before, and I like it because it has powerful jets. It covers my neck, shoulders, and back, which is what I need. I use the hot tub four times a week, and it's very good.

We went to look at the Bullfrog and the Marquis, and we thought Marquis looked better. Also, it was a size we wanted to use on the back porch. We didn't have a lot of room for a big spa, so we got a three-person that would fit fine. Everything was on the up and up. The only problem we had was that they had some bad weather when we ordered it, and it delayed the shipment of it. We didn't get it as fast as we thought it should have. The guy came and put it down. We had to do the wiring ourselves because they said it was against their policy. So, we had to have an electrician and wire the 220 and all that stuff. We're pleased with our hot tub. It was built pretty well. We use it almost daily. We’re older, and it seems to help the joints. It's enjoyable and relaxing. We had a good experience.

The installers were good. The electrician did not have a wire long enough to go where we wanna go. But they made it work and everything went off really well. The Marquis dealer still helps me out and answers all my questions. But the seat for the head rest thing doesn't fit right and it keeps falling off. A couple of my knobs keep falling off as well. Other than that, I enjoy owning my first hot tub. The ability to have a place to soak adds a lot to my house. I've recommended Marquis to my family.

We got the Marquis Resort hot tub and it fit the needs we had for the tub. The dealer was great to deal with. They were extremely knowledgeable and had a lot of expertise. We enjoyed the process with them. The installation was crazy because it was inside a screened-in porch and re-set into the floor. So, the dealer had to get a heavy piece of equipment in. They did that all and pulled the 800-pound old tub out. They then put a new tub into the side of the building and back into the same hole. I'm getting older and I'm a runner. The tub helps with joint pain and feeling better after I work out. We're very happy with it.

The reps took care of us and made us feel like they cared. It was a great experience. We put a down payment, and then the dealer waited for the Marquis spa to get delivered to them, and they booked a date with us. They came, installed it, and showed us how to use it. The quality is very good. We like everything about it. We have the Bluetooth speaker set up and the light package. The pad where you put in information, there are only two speakers there. I wish they had two in the back. I just want more of a surrounding feeling, not just coming from one direction. When I'm on the opposite side of where the speakers are, if I have the jets on, I have to have the speakers loud, which means it's loud outside of the hot tub. So, I’d prefer if there was a speaker by my head on all four corners, so then you don't have to have the speakers so loud. Also, a lot of people can't afford Marquis. Everything else, I love.

I went in Marquis Spas and looked at the tubs, and when I went in to purchase the tub, both reps were very good. I went in to get another cartridge for the hot tub and they threw a package together. I only paid for one and I got three out of the deal. The hot tub is very easy to operate. I like how I could shut each zone down and focus the water to one or a couple, or run them all the way open. I like the exterior lighting as well.

We live in a very rural Appalachian area. I needed somebody local who could actually fix the tub if there was an issue so we went with Marquis Spa. They delivered the tub and did an excellent job. They cleaned up all their mess. The hot tub I got has two pumps, lighting, and waterfalls. The LED lighting is a joke, though. It's three little lights on one side of the thing, which is enough to light it up, but it's nothing to get excited about. But I like the jets. The type of jets it has is really cool. It has these knobs so I can redirect pressure to different places and I like that concept but honestly, what runs doesn't make any sense at all.

The dealer had Marquis Spas set up in the showroom with water in them. I was able to go in and the rep walked me through each function of each part of the spa. We bought the Summit. It has one big jet down in the middle of the tub. Don came down for the installation. Prior to the install, we made a plan. He spent about an hour with me, asking and telling me, "Which way do you want to turn? You're gonna sit in the seat, here's your view." I owned a spa prior to this, so I already had everything set up. He took less than an hour to install it.

I had the Marquis sales rep's phone number so, I was able to text message and communicate back and forth during the setup and delivery. The reps did the delivery and recommended an electrician. So, that was a good experience. Everything went smoothly. I like the product though I thought it had a few more features like the Bluetooth.

My experience with Marquis was great. The sales rep was courteous and helpful in helping me meet what I wanted. I had already done a lot of research on my own as far as sizing. Then, the delivery was smooth and quiet. They did the delivery twice because when they came out, the location I had for the tub to go was not to a standard that they felt would work. It wasn't permanent enough. So, they installed it in one part of my patio, and then I got a slab laid. That was not part of their process, but I got a slab laid for it, and they came back free of charge and moved it. I picked the wrong style when I picked it but for what it is, it is a great tub. It's easy to clean.

We purchased a Vector V77L hot tub through southside pools and spas and immediately once the unit was delivered and they got their money it was as if they wash their hands of any customer service. Within the first year of owning it we had the motor burn out, the lights went and since then our cushions have corroded and all the black parts of the cushions began falling apart and accumulating in our filter. They never provided any servicing and when we attempted to contact the company they asked for a photo of the model number and unit which we provided to them and have never heard back from them again. I would never buy a Marquis product ever again! Worst purchase experience we have ever had. Not worth the money we paid.

We had our swim spa cover damaged in a hail storm. The storm broke the plastic latches and blew the cover off the spa damaging the lift system. Due to damage, we needed to replace the spa cover. What a poor experience. First, the dealer could not figure out what size cover to order. I called Marquis and was told that I would have to go through the dealer. The dealer finally found to right cover and then I was told that the cover would cost $1400 and would take 6 months to make? Really, 6 months for a $1400 cover? This company sells many spas; I find it hard to believe that it takes 6 months to make a simple spa cover.

Gary at Marquis Spas responded soon as 1st post was made. He gets rock star customer service status from our family. Totally took care of us when a dealer left us high & dry. Neighbors have competitive spa/different brand who had a similar issue as us but their manufacturer didn't do what ours did. BUY MARQUIS!!

We purchased the Signature series hot tub in Oct 2018 after paying a high price for a supposed quality product. We are not impressed at all with quality. I am 66 yrs old and owned both hot tubs and pools at every house I have lived since age 7, so I know how to take care of them properly. Water is balanced perfectly according to manufacturer instructions all the time. Despite this, the hot tub has deteriorated since buying, starting at about 2-3 months.

Ten years after purchase and spa parts are failing regularly. Have had to replace two jets due to poor quality plastic in retention clips. Six more need replacement and I expect the entire set of jets for the spa will need replacement all due to the plastic clip failure. Recirculation pump failed at 10 years, main pump is now surging rather than continuous flow. Control panel decals have faded and come off. Cushioned Head Rests have started to deteriorate. My previous spa by a different manufacturer lasted 20 years without similar problems.

Based on reputation & reviews, I decided to purchase a Marquis spa from a local dealer. After 18 months, it developed a leak. All local Marquis dealers had stopped selling Marquis, and Marquis support said we were out of luck, no warranty as a result. $1K to find & fix the leak. At 30 months, it now needs 2 control boards, $1300. Obviously, dealers dropped Marquis for good reasons, but now we are stuck paying for Marquis’ lack of quality control and refusal to honor their warranty. Don’t make the same mistake we did, it is an expensive one.

I had to replace the control panel 3 times. Right after the warranty ran out it stopped working again. Stickers have fallen off and rust started dripping from the control knobs. Beware. Too much money for this.

Now I have two jets out and the dealership will not return my calls or emails. The company rep (Gary D.) responded to an mail and told me to change the jets from rotating to straight. That would change the hot tub I purchased.

There was a local spa company that I worked with. We searched for a long time and got the Marquis hot tub. The installation went very well. The hot tub is a very well-made product and it's therapeutic. I had a therapeutic hot tub before for my back, joints, etc. In addition to the therapy jets, it has some massaging features. In general, I really like how it’s designed and laid out. I've had the hot tub for almost a year and it does everything I expected it to do. It massages and relaxes. It's definitely better than the hot tub I had before. I would definitely recommend it.