LL Flooring Reviews

I'm a customer of Lumber Liquidators for three years already. Their flooring has good quality, that's why I like it. The guys that work there are pretty nice people too. They're good salesmen. Sometimes they make deals, that's what I like. When I purchase some of the materials, I get some deals sometimes. Next week, I have to go and get some tiles.

I bought laminate flooring from Lumber Liquidators in their Oakwood Shelby location. I was in there last week. I brought a client with me. We’re doing a full condo reno. It just seemed convenient and easy, and they have a reasonable-priced product. And usually, they have always been pretty real nice. But the last time we were in there, the guy that was running the place really wasn’t like very friendly. But he was helpful and he did a fine job. The flooring has great quality and I always recommend them to all my friends.

I am telling the truth on Lumber Liquidator on what has happened to me. We came in the Rockford Illinois store to purchase 1700 square feet of hardwood. We order everything from quarter round to the underlay to the wood. We picked it up the day before we closed on our house and after we put all this flooring in the house I found out it was the wrong floor. WE had installers coming in the next day to put this floor down so we could move in. I called the store the next day and all they could say was, "We can give you $800. back back." I had no other option but the keep this floor.

I got a box of oak wood flooring from Lumber Liquidators, but they can improve their price. I bought about 60 boxes at Home Depot and Lowe's, and they have better prices than what Lumber Liquidators have.

We got hardwood floors from Lumber Liquidators in Robinson. Everything was professional. They gave me a great price. I ended up buying enough to do almost my house, and I am going this fall to go finish the rest of my house. And also, it was a good enough experience for me that I sent my dad up there, and he bought laminate for his whole house as well. And he did his whole house out of Robinson also. We love the flooring so far.

I purchased some wood flooring from Lumber Liquidators. I ordered it in Hillsborough but I had to go all the way to North Plainfield to get it ‘cause they didn’t have it in stock. The reps were definitely really knowledgeable. Everything worked out pretty good. I would recommend them.

I got bamboo flooring from the Lumber Liquidators store in Lafayette, Indiana. The sales reps there were very helpful, and very knowledgeable. It was a good experience. I had a buddy of mine to put it down for me. It was very simple and very easy for him to install it. The bamboo flooring holds up real well, and cleans very easily. It's an excellent flooring and I'm very pleased with it.

Over a year ago, I got some prefab flooring from Lumber Liquidators. I knew what I wanted and that I wanted a store that was close to my house and the Lumber Liquidators in Garfield Avenue in Duluth, Minnesota was the closest flooring place. The sales team there was nice and quick. I told the rep what my budget was and he made it work. He also gave me some pointers on how to install the flooring and I went from there. I rented the tools and installed the flooring myself. The installation turned out really good. It is fairly easy as long as one has the time and the good tool. All in all, the flooring is good and it's very easy to walk on. I enjoyed it and it worked well.

I purchased Morning star honey strand bamboo in Feb. 2019. It is July 2019 and my boards in kitchen and foyer are shrinking and leaving large gaps. I filed a claim and the person handling it said it was a humidity problem. We have central air and it stays on in the summer. If it was humidity it would have shown up a long time ago. LL will not repair my floor. I’ve spent quite a bit of money over the years at LL. Never again and I’ll never recommend them.

I purchased a hardwood-type-looking floor. It's like a newer style of vinyl, but it looks like dark oak. It was on sale with a really good price, so I picked that one. The floor is beautiful but it is a lot softer than I thought. I can't have women over with high-heeled shoes. They'll just leave marks at my floor. And all furniture has felt underneath because the floor is getting marked up very, very easily. That’s one thing that I didn’t know and they didn’t tell me.

When I went to the store, I already had something in mind and I really liked that they respected what I was looking for. And I was able to get what I was looking for. I purchased everything for my house. I got the hardwood floors, and the padding that goes underneath. I really like the flooring. I'm very happy with it. I had a good experience with Lumber Liquidators, and I really recommend their service.

Lumber Liquidators is a good place to get flooring materials from. I got engineered hardwood flooring from their Shrewsbury location and it was very good interacting with their reps. They knew what they were talking about. The quality of the flooring is good, too.

MS Red Siegel Bam 1/2” by 5 inches clic str p.o. # ** manufacturing date 10/25/14. Vendor mill code TIZ. Hecko in China. Before the lawsuit, I filed a complaint on the flooring and ask help to resolve my flooring complaint. Because I used a nonaffiliate installer (however license) I was given a runaround and ignored... Since the hurricane we basically have lost contact with the case on the flooring. To sum the experience up. I was lied to about the scratch resistance of the flooring.? The durability to everyday wear. The outstanding warranty. The outstanding lumber group behind the warranty. Then, I was informed that the batch I purchase was discontinued within a short period after purchase by your affiliate. When I attempted to receive compensation I was told if they knew at the store in Tallahassee I live in Sneads within five miles of the lake. He would not have sold me the flooring.

A friend of mine recommended Lumber Liquidators to me, and I've chose them a couple of times already. So far, I've had a good experience. They have good quality and the people at their store are very good too. I'm a carpenter so I do the installation myself. And it's easy working with any kind of flooring from Lumber Liquidators. I'm satisfied with them.

I've used Lumber Liquidators in the past and I had a pretty good experience then. So I bought again from them and we got some bamboo, hardwood flooring, and vinyl flooring that I used in the basement. It's kind of a floating floor type. We did the installation and the products seemed fairly simple to work with. It was all pretty straightforward. The quality of the bamboo is pretty good. I'm pretty satisfied with it.

We purchased hardwood flooring from Lumber Liquidators and it was a great experience. Their customer service was good and they helped us so well. They answered all our questions and they gave us extra information that we needed. They are excellent and I highly recommend them.

We got hardwood floor from Lumber Liquidators in the Nashua, New Hampshire location and I liked everybody there. The reps were really good. Then I saw that there was a sale after I made my purchase. I called Lumber Liquidators' 1-800 number and negotiated a price with them to buy 800 more square feet at the amount of the intrinsic value that I would have got if I had just gotten the best price from the beginning. The rep actually got that approved so I was able to get the best possible price. I'm very happy about that. Then I installed the flooring myself and I didn't think it was difficult. Plus, the quality of the flooring was excellent and I got compliments for it. They're gorgeous. I like Lumber Liquidators and I would recommend them to everybody.

Lumber Liquidators seemed okay and they have pretty fair prices. We purchased engineered flooring in the Yonkers store and it has average quality. I didn’t realize it at the time, where like with the pricing, which was a good price for it. But I should do a little more research and see how durable it really is. We talked with the salesperson there and he was good then we hired an installation team and they installed the flooring in a reasonable time.

I’ve been a customer of Lumber Liquidators for over a decade now. I recently purchased 8 inch and 7/8ths unfinished pine flooring from their Manassas store. I had good interaction with their sales team, but the flooring was backordered so it took three months to get. Other than that, I'm satisfied with them.

I got hardwood flooring from Lumber Liquidators in-store at Rancho and Craig, and though one guy was wrong with his measurements, they were okay. However, having the stair nose come out to where you cut it at two lengths could have been better because for two stairs, there's a lot of waste on it. It came to a 72-inch length and the stairs are 40 inches across, so there are 32 inches of waste at 100 dollars apiece. Still, the quality is holding up and it helped me sell my house.

I got hardwood flooring from the Lumber Liquidators Lone Tree store. I hired help to put it in, and the product went in just fine.

I bought bamboo from Lumber Liquidators in their Bolingbrook, Illinois store and I had no issues interacting with the sales rep. The quality of the product is okay. You get what you pay for. I installed it myself and it was easy.

I bought bamboo in the Nashua, New Hampshire store of Lumber Liquidators and they had to order it but it didn’t take long for me to receive it. So, I have no complaints on that. I installed it myself, which was easy. We did a gut renovation of the entire second floor. It was on three bedrooms and the hallways. The quality was great and the flooring is perfectly fine. It was a straightforward buying experience.

I've been to Lumber Liquidators' store at Swansea, Massachusetts to buy one box of hardwood floor. Their reps were very good and very helpful. Then I installed the flooring myself and it was a piece of cake. The quality of the product is also very good. I have it for over a year now and it still looks good.

I went online and bought hardwood flooring from Lumber Liquidators. Their website could be a little bit more detailed, but it was fine. Also, it took two months to receive my product. Other than that, the quality of the flooring is great. I had an outside contractor install it and the gentleman said that there was no wasted lumber. I heard a lot of bad reviews on some of the flooring but so far, the flooring has been perfect and I don't have any complaints. At first, I was a little bit apprehensive if it was gonna be that nice of a floor but it was everything that I expected and more. So it came out exactly how I hoped it was and it's beautiful. I picked the right flooring for that house and my experience with Lumber Liquidators was really good overall. Their people were knowledgeable, too.

On our first visit to the Elk Grove showroom, a salesperson loaned us samples. When we returned them, having made our choice, a different salesperson discovered that the previous person hadn’t taken our information, so we gave it. We called the flooring company LL recommended, and a rep came out to measure the floors. (We paid $39 for that visit.) We were told we be contacted with an estimate. Now, amazingly, six days later, the store is asking us which hardwood we chose! We’d like to pull out of the deal, since the Elk Grove office procedures seems so slipshod. But the $39 is not refundable.

I bought bamboo in-store at Lumber Liquidators and the sales reps seemed to be knowledgeable. Also, the experience with the installation team from Lumber Liquidators was good. The bamboo is supposed to be more scratch resistant but I noticed it seems to scratch easier than I thought it would. Nevertheless, I would probably use Lumber Liquidators’ products again.

I bought bamboo from Lumber Liquidators in their Jacksonville Regency store and interacting with the sales rep was good. My husband installed the flooring and he didn’t complain about it. We were trying to match 15-year old floors that got flooded from one of the hurricanes, and it matched well enough. It was a great experience.

I purchased laminated flooring in a store at Chantilly and the Lumber Liquidators sales rep was really nice. I installed myself and its material is pretty good. It was also easy to install.

We went to the Lumber Liquidators store and purchased some pre-finished hardwood flooring. The sales reps were very knowledgeable and helpful. I installed the flooring with the help of a friend of mine who does that for a living. The product, which was an Acacia, was very hard, but that was what we were looking for. We had a big room so it took longer than I thought. The quality looks good so far and the dogs haven’t scratched it up. We had a box left over and Lumber Liquidators took it back and gave us store credit, so the experience was easy and good.

I made an in-store purchase at Lumber Liquidators in La Vergne, Tennessee for bamboo flooring and the interaction with the sales rep was very good. There was a lot of damaged wood and somebody took a tow-motor and hit it. He made good on the bad stuff and it has been fine. I did the prep work but I had a professional install it for me. I love the quality of the flooring and I've still got quite a bit left but I need another box to finish out a room. I plan on going back. The experience has been excellent.

We've gotten a few things from Lumber Liquidators and the latest product that we got was oak flooring. It was industrial grade and because of that, you're gonna have a lot of unusable stuff. So, it was 99 cents of square foot, so you can't complain too much about the quality. I bought it online and it was very easy locating the item. Lumber Liquidators has a great website and it’s set up well. I received what I bought and I installed it myself. I've done it before and it was easy. Lumber Liquidators has good products for reasonable prices and I couldn’t ask for much more. The experience with Lumber Liquidators was great and I have recommended them.

Hello, I am reaching out to customer service as my family and I received the worse customer service at one of the locations. I planned a lovely day with my family, as we all got to share our experience remodeling our new home together. Instead we experienced the worse customer service possible. My husband and I purchased over 1,000 square feet of our ideal floor for our home. We were a little short and needed to purchase a bit more. My husband and I contracted a flooring company to help us with the installation process. Seeing we were going to need more I called the Carrollton location and was able to get part of what was needed.

I went to the Lumber Liquidators in Oklahoma City on McArthur and Reno and I bought bamboo flooring from them. The rep I dealt with was a good salesman. He sold me a good product and I'm happy with it. The installation was done by someone I knew personally that does floors and I haven't had any problems thus far. I would recommend Lumber Liquidators.

I bought hardwood hickory from Lumber Liquidators in Ypsilanti, Michigan. We got what we needed and we installed it ourselves. The uality of the flooring was good and the cost was fine.

When I bought flooring from the South Loop, Houston location of Lumber Liquidators, the sales reps were helpful and they guided me through the options. What I was looking for was in the store and I loved the quality of the flooring. The team who installed them for me has done work for me before and they were fine.

I got a Brazilian chestnut type of wood from Lumber Liquidators and the sales rep was nice. But the product wasn’t really great. Now that I have it for a year, I can see that it’s not as great as a hardwood that I was expecting in terms of the shrinkage, and also in terms of how you get this hairline crack. It’s nothing to do with the scratches, it’s the weather. After almost six months since they installed it was like that. You pay what you get.

The manager at the South Austin store was very good and very helpful. I purchased a butcher block last time and the quality is good. But Lumber Liquidators gotta work on the prices of the butcher block. The price increased about 40% in two years, and I buy about five pieces a year. I’ll be looking elsewhere if they don’t start dropping some prices. Other than that, my experience with Lumber Liquidators has always been good.

My experience with Lumber Liquidators wasn’t very good. Originally, I was quoted for either number one or a select grade wood for $2 and change per square foot. So I went in to buy the hardwood floors but suddenly, the price changed. The little jerk who quoted me didn’t even have the guts to tell me. He had to have his manager tell me. He just went and hid in the back room. Then once we got that all squared away, he talked me down to a number one grade thinking it was just fine and would do the job. So I bought it at a much higher price and I brought it home but the wood was junk.

We were happy with our experience with Lumber Liquidators. The people here in Sioux Falls were very helpful. We had done our hardwood floors in our upstairs about six years ago. Then we extended the rooms. I called to see if they still have some of that hardwood flooring. Then we bought a larger quantity for all of our downstairs and we hired someone to install the floors. It's been almost a year and we do still love the product.

I got bamboo flooring over a year ago at Lumber Liquidators in Erie and everything was fine. The cost was fair and the quality of the flooring was good. I would recommend to a friend.

I bought hardwood flooring from the Kennesaw store. The sales reps were very helpful. We needed more than they had, and they ordered it for us. The cost was what was expected and we are very satisfied with the quality of the flooring. Our experience with Lumber Liquidators was great overall.

The experience through the factory and what they sent out was not nice 'cause they sent out the wrong cabinet twice. I purchased a maple cabinet base for islands, and the paint coverage was not covered all the way. I asked for a touch-up kit and I did not receive one. I had to send the cabinet back because the joints were not glued properly. They need to improve the quality of the material. Nonetheless, the people that work at Lumber Liquidators tried to accommodate me the best they could. It was just an issue with the factory and the management of how they make the operations.

We purchased some bamboo flooring eight months ago from Lumber Liquidators in their store in the Sterling Heights area. The sales reps walked me through the availability of different products that would meet my needs, talked about where the flooring was gonna go, traffic areas and if we had any pets. We decided on a color from the range of options that they provided us. The floor has held up pretty well and the cost was on par with the quality. Installing the product wasn’t quite as easy as some of the videos I've seen out there, with trying to get it in to some of the tight locations. But I haven't really done a lot of that kind of floor install so, it was probably a little bit on myself more than the product. I had some excess material that I held on to for a while, but Lumber Liquidators was good on the return of that material even though it was past the normal 30-day window. They still worked with me on that.

Lumber Liquidators always has what I need. I've purchased four different items from them, most recently the laminate flooring. I went to the store in Frankford and the sales reps got me what I needed. I knew they only had half the flooring, but they ended up calling the Amarillo store who ended up having it, so they got it to me the next day. I bought the flooring for a job I was doing for my next-door neighbor, and it’s still holding up really good. It was within the price range she was looking for and it was also the color she was looking for, so everything worked out. I installed it myself which was very easy. Lately I’ve also been getting thresholds from Lumber Liquidators to match other people’s flooring. I get called in to fix thresholds, and they carry the best thresholds I’ve found so far.

Navigating Lumber Liquidators website was pretty easy. However, one thing I didn't like was having to go back and forth to compare models. The search bar in the bottom needs some slight improvement. I had to constantly go back and go through the several tabs in order to get back to the original flooring that I wanted. While the cost of the bamboo flooring I got was a little high and it squeaks a little, the quality is pretty good. We installed it ourself and it was not at all difficult. It took us longer to figure out the color pattern that we wanted. Overall, I'd recommend Lumber Liquidators.

We had to set the bamboo we purchased from Lumber Liquidators in Greenburg for so many days to get it acclimated to our climate. We installed it, but then now I have a couple of panels that are splitting. We let them know but then there’s a lawsuit regarding that brand, so it’s a problem. It's started about four months in that the lip that catches on the other board splits. I'm gonna have to pull the floor up in the dining room and redo it. I'm not happy with my flooring.

I got hardwood floors from Lumber Liquidators Middletown and their sales rep was very good. And I love the product. I was trying to match something that was preexisting. Taking out carpet the builders only put a little bit of wood. So I would love to do more bedrooms. But the flooring matched beautifully, so it's seamless. It looks great. I also got it on sale. I got a great deal. The product is way more quality than the price and was very easy to work with.

I had a master flooring that I had to replace so I went to Lumber Liquidators and my experience was great. They had the products that I needed. I installed it myself and it’s holding up well. I recommend Lumber Liquidators. Everything went well.

I got hardwood floors from Lumber Liquidators in-store from two locations. The sales reps on both location were informative and I've had quick interactions with them. And it was what I needed. The flooring is holding up. It’s almost a year in. So, I’m happy about it. I got what I paid for.

Lumber Liquidators' prices were better, and their sales reps were good. The guy was really polite and he helped us select a product. However, we purchased laminated wood for our flooring and we absolutely hate it. It’s a dark brown and from the very beginning, the color would come off whenever you walked on it. Our feet are black constantly. We would never recommend them.

I needed flooring for my house. I found what I wanted at Lumber Liquidators' location in Brentwood, so I bought from them. I got hickory hardwood floors and my experience with them was good. So far, I’m also happy with my hickory flooring. But when I made a second purchase with them and this time, it was oak, I was pretty disappointed because it dents easily. It’s supposed to be hardwood, but whatever you drop makes a dent on the floor and I was surprised with that. It didn’t justify the cost for that kind of quality of wood and it wasn’t what I was looking for.

We purchased bamboo in-store from Lumber Liquidators at Power Road and Baseline in Mesa, and the sales reps were great. We had to go back and order some other stuff, and they were great about taking care of us afterwards. We did the installation ourselves and the flooring was easy to work with.

I went into the Lumber Liquidators store to check out the samples. The sales rep that I dealt with was very nice. He showed me all the different samples, and talked about the pros and cons of each of the different options available. He also told me what the pricing was. He said if I placed the order in the store, he would match the online pricing because the pricing was different. But I didn't know how much I needed, so I had to go back, check with my contractor, and then I placed the order online. Their website was pretty easy to use. They had a small little calculator in there and I could calculate how many boxes I needed.

When I went to the Beltway 8 location of Lumber Liquidators, I had a little sketch of what it was I was trying to do. I also had pictures on my iPhone and the measurements. I told the salesperson I was looking for a real oak hardwood and they showed me around. They took my sketch and figured out how much I needed. They were very helpful and my interaction with them was easy.

I built a spare room and bought bamboo flooring from Lumber Liquidators. The cost in relation to the quality was excellent. I did the installation myself and it was okay. I’m a fairly handy so it wasn’t difficult at all. The final product is not the greatest thing but it’s good. But I would not go back to Lumber Liquidators. I feel that there is some deceitfulness that they pull over your eyes.

When I initially went to LL the sales staff seemed helpful. I ended up purchasing 1800 square feet of LVP flooring. I spent over $7000 not including installation. First they delivered the wrong product for my remodel which I should have taken as a sign of what was to come. I had the floor installed with my own installers and immediately noticed it always looks dirty and hazy.

I went to the Lumber Liquidators in Clinton Township when I needed wooden floor, and they got me the wooden floor. It was a floating bamboo wood floor. The guys at the store were fantastic. They were very fast, efficient, and friendly. They did everything efficiently. They did a good job, and I was happy with them. The quality of the floor is all right but it could be better. I have some of them coming up a little bit. The cost in relation to the quality was a good ratio. The only thing that could have been better is if it was made in United States or one of our allies. I did the installation and it was simple. Floating floors are fantastic. Even the nail-downs are easy. I already have recommended Lumber Liquidators.

I've been to Lumber Liquidators' store at Sanford for quite a few times and a couple of times in their other location. Their sales reps have done a great job and they were very helpful. When you go the store, they load everything up for you, and they ask to make sure you got everything you need. They'll go through the whole story of what you really do need. We chose the engineered wood and the cost is fair and their quality is all as good.

I originally ordered online and needed more. So I ordered again online but I ordered the wrong thing and Lumber Liquidators caught it. They knew it wasn’t what I ordered the first time. They asked me if it was the product that I wanted and I realized it was different. They were smarter than I was. And then I've purchased engineered bamboo flooring in their store. The sales rep was very knowledgeable and knew exactly what I wanted. I did the installation and the product was absolutely incredible. It was easy to work it. There was only one or two broken pieces out of about 40 boxes. Lumber Liquidators is a great company.

I've used Lumber Liquidators many times over the years. Everything was great with their sales team. I purchased engineered hardwood flooring from them. I did the installation and it was super easy. The flooring has great quality and I keep buying it.

We ordered flooring for three rooms from Lumber Liquidators, we brought blueprints of all of the rooms to our local store and they didn’t read the measurements correctly. They sent a women out to measure the floor again to give us an estimate on installation and make sure we had enough supplies for the job and she also measured the floor incorrectly. This resulted in being six boxes of flooring short and a roll of padding. On the day of install the installers told us that our local Lumber Liquidators ordered the wrong wooden floor seam strips so we had to go back to the store.

We got middle to high-grade engineered flooring from Lumber Liquidators. Their sales rep went over all of the flooring with us. We were looking at all different kinds of levels of flooring and he explained to us the hardness of them for our situation. He was very thorough. We installed the flooring and it was very easy. An absolute must is our nail gun and an air compressor. Since the installation, we have found the quality of the flooring to be excellent. If you're considering purchasing from Lumber Liquidators, ask their reps to let you touch the sample for you to feel it. Also, if you're planning to do the installation by yourself, mention that to them. They can talk you through the process. Overall, I had an excellent experience with Lumber Liquidators.

I purchased engineered bamboo flooring from a Lumber Liquidators store in Amarillo. The young man there was very knowledgeable and polite. He helped me out a lot. Lumber Liquidators had to order what I needed because I wanted a greater quantity than what they had when I first got there. The order came in a couple of weeks and worked just fine. We installed it ourselves as a floating floor and it was extremely easy to work with. Thus far, I really like the flooring. It scratches a little easier than I thought it would but it's a very pretty floor. For the quality, the price I got was good. I'm extremely pleased with Lumber Liquidators and would definitely use their products again.

I purchased hardwood seven months ago from a Lumber Liquidators store in Hamilton, New Jersey. I interacted well with their reps. Their flooring is good for the cost and installing it was easy.

I bought red oak flooring from the Lumber Liquidators in Plymouth, Massachusetts. Their reps were both professional and courteous. The product was fine. I didn't have any problems. The guys that worked directly for me installed it and the process was easy enough. I got exactly what I needed.

Lumber Liquidators did a very good job. I'm very satisfied. It's a wonderful place to work with. I got hardwood floor in-store and I had a pleasant experience with the reps there. So far, so good.

I am livid with the Southeast region. I ordered floors out of the Kennesaw GA store and scheduled installation. They screwed up their schedule and when their crew arrived, they left within the first 30 minutes because they weren't aware I was having tile laid down. I also had other contractors working in a different room than the floors were going to start being laid down. They claimed that it was my fault they were leaving because we had other contractors present. In their pre-installation forms it says nothing about not having other contractors working at the house. We complained and they worked with us and then made accommodations to come out the following day. I then got a call saying they weren't going to do the installation anymore and they think we should go separate ways.

We bought engineered hardwood flooring from Lumber Liquidators in-store. I got an installer from Lumber Liquidators, which was also recommended by them. So, I asked them to install my flooring. And then, unfortunately, they just started it, and up to now, it’s not done yet. I told them that I will have a visitor coming. The material is already in, but it took them a while and up to now, I don’t have any word from them yet.

I was trying to match up some wood that I already had and was having a hard time finding a match. I didn't know what to do and I was headed to one of the hardware stores, Home Depot. My original flooring came from one of the outlets out of Dalton. I couldn't find that match anywhere. It sold out. I was looking to find who could help me find the wide oak floors which were difficult to find in this region because that type of oak generally comes from certain parts of Tennessee. Red oak was way more available or accessible. I went to Lumber Liquidators and had a good experience with them.

Impressed and satisfied with customer representative that reached out to me. Would like a better understanding of return policy for returns of overages but overall happy with final result of product.

The sales rep at the Lumber Liquidator Cambridge location was very helpful. We bought their hardwood flooring and it only took a few days to receive our order. I installed the flooring. I didn't have any trouble cutting it and it went down pretty welI. The flooring is excellent and it has done everything the rep said it would do. It’s a really good product.

The sales team directed me to what I needed in Lumber Liquidators. They were nice and the flooring was good. I got a 3.25-inch ash flooring and I used it on a job to make a threshold out of it.

I purchased Hickory wood flooring from Lumber Liquidators in Aurora. I liked the price point on this particular product. Their salespeople were great. I then went and picked it up in Fort Collins. I did all the prep work and the finish work of the baseboards, but I had a family relative that had a flooring crew do the shooting. The flooring is amazing. As always, it was an awesome experience.

I purchased some engineered hardwood from Lumber Liquidators. All of my interactions were good. I've purchased the same stuff multiple times because I wasn't sure how far I was gonna go with the product. And it was easy to install. So, I kept going back to buy more. The quality of the flooring is good. The only thing is it shows scratches fairly well. I have dogs so it's tough to not scratch up that kind of a floor. So, I haven't done anything to try to really cover the scratches yet. The cost is also good. I went with the engineered hardwood since its easier to install and it's a bit cheaper than regular hardwood.

Purchased LVT product to replace vinyl tile & carpet ruined by water damage in a child care center. The LVT looks great & is very low maintenance! The install was scheduled for 2 weekends just after Christmas & New Years when child attendance was very low (fewer than 25 children). Unfortunately, the vinyl cove base to complete the job didn't match, so the install crew couldn't complete the job. Through numerous phone calls between the store manager (my only contact) & myself, new cove base was ordered in late January 2019.

I purchased wood flooring based on the samples presented by Lumber Liquidators. Product received was not a match for what I purchased. So badly off that it was not usable. Their response was that over time it would age but they couldn't tell me if this was even in my lifetime. I cancelled the order and they refused to refund the shipping charges. Don't do business with this company.

I purchased my floor in late 2018. Shortly after the installation I noticed gaping in several areas. I called Barb in customer service who told me it was because my sub-floor was not flat and suggested I glue it with crazy glue. How she knew that my floor was not flat over the phone is beyond me. Using a straight edge if checked and found it to be flat within 1/16 over 8 ft. I was still told I would need to hire a certified inspector to do a report @ $550. Which Lumber Liquidators would not pay for even if they found nothing wrong with the installation. All I ask is that they send a representative to inspect.

I wanted to install hardwood floor at the entrance of the house. I am very disappointed of the outcome of this job. They installed the floor without leveling the sub-floor, they cut the bottom of my basement door to fit the HIGH floor WITHOUT asking me or informing me and they added a transition which caused a tripping hazard in the middle of the family room. My floor looks like it's been done by a 5-year old, they ruined the entrance of my house and they damaged my basement door.

I got wood from Lumber Liquidators in Wheeling and the sales rep was unbelievable. Their knowledge and expertise was really good. Though there are pieces chipping, the quality of the wood is alright.

I'm doing the bathroom floor and I have family that's helping me out. I got a good quality wood from Lumber Liquidators and it was priced appropriately. Plus when you hit on the sale, you get a really good deal. Lumber Liquidators did not have much staff but they were very helpful. The delivery part was really good too, and it was not delayed.

I got some bamboo hardwood flooring from Lumber Liquidators in-store in Pelham, and everything was pleasant. They didn’t lead me ‘cause I know what I’m satisfied with. So far, the flooring has been good. I’m a contractor and I do flooring every day, so it met what I needed.

I purchased bamboo flooring from the Lumber Liquidators store in Scarborough, Maine and I used the people they recommended for installation. The first time, I was given a product that couldn't be put down on my cement floor. It had to have a pad because of the condo regulations. The installer said that we can't do that with the particular flooring. But I also had later talked to people in the building who said that they did that. So, there was some confusion. I had to take the wood back, get the new flooring, bring it in, and have it sit there and acclimatize. It was a pain overall and I was not sure whether the installers weren't well informed or the people in my building who had it done weren't well informed. There was a problem somewhere but other than that, once I got the right product, everything went fine. The installers took 2 days to install and I am pleased with the quality of the products.

I got hardwood flooring from Lumber Liquidators at Charleston, Carolina and the reps that I had were very helpful and knowledgeable. They had what we wanted and the pricing was fair. I had a contractor come in and do the installation and though he took up a little longer than he should have, the flooring has been perfect. I have already suggested a couple of people to go to Lumber Liquidators and at least check them out.

I had ordered 533 square feet of red oak hardwood floor under the impression it would be in my local store between 1-2 weeks as I was told by my local sales representative. I called 8 days later to check on the order and was told that my order didn't even leave the manufacturer yet and Lumber Liquidators wouldn't even receive it in their warehouse until May 15 and it would take an additional 1-2 weeks to receive it in the local store from there. I asked why nobody called to inform me as I was waiting for this floor to be installed to move into a house we bought and completely renovated; I was met with a rude comment that they can't keep up with everybody's order every day. I completely understand that but when you're told delivery time is 1-2 weeks then 8 days later it turns into an additional month that is something you should be informed of. I cancelled my order. I am currently looking elsewhere for flooring. Be wary of the Wilkes Barre store!!!

The manager at Lumber Liquidators was very courteous to me. The guy was everything you would ask for when you go to a salesman and asking about the flooring. They opened and closed at a reasonable time. Everybody was courteous to me and my wife. I got the delivery on time, got a good price, and everything went well. The floor is down and it is beautiful. It was an excellent experience and if I need flooring again, I’m going back to the same place.

I've purchased from Lumber Liquidators a couple of times and the experience was great. I've gone to their store off Route 9, in Shrewsbury, Mass., and I walked into the store the day that I needed the materials. I talked to a guy and told him exactly what I was looking for. He wasn't sure if they could get the color I wanted, but he showed me the closest. It was perfect and he gave me a price. I purchased some hardwood flooring and they have plenty of the product in-stock. I paid for it right then and there. A guy was out in the back and he loaded up my truck. There was also another guy behind the desk. They were both very nice and polite. They were great to work with and I was in and out within a matter of 20 minutes.

I had excellent interactions with the sales reps at Lumber Liquidators and I got engineered flooring from them. I hired someone to install the flooring and they finished it about five days. The flooring has good quality. But I didn’t realize how soft engineered flooring is and it is kind of nicked every time you drop something. Overall, it was a good experience.

I was remodelling the house. I was looking wood for floor, and Lumber Liquidators was one of the ones that I saw that I liked. I was pretty happy with it. I’ve seen what I purchased online, but I went to the store to buy. The representatives were pretty nice and they helped me in all my questions that I have. I installed the things myself.

When I did a full renovation of my house, I went with Lumber Liquidators because of their price. It went well, and it was better than I expected. I did everything online, and it was easy. I installed things on my own.

I bought good hardwood flooring in a Lumber Liquidators store. The sales reps were pretty good and everything was on time when the flooring was delivered. The reps helped me out a lot. They know pretty much everything and they solve the problem. The flooring has pretty good quality. I did the installation myself and it was pretty easy to do. I'm very satisfied with Lumber Liquidators.

I got bamboo flooring in-store in Tacoma and I found everything there. The sales rep from Lumber Liquidators was knowledgeable and explained everything. I had checked out bamboo flooring from Lowe’s, and we attempted to put a pin nail through it and it bent the pin nail into three bends. So, I got this one and I’m already noticing scratches underneath chairs. I’m not upset about it, but I’m a little more disappointed than what I was originally informed. Also, I wish somebody had told me beforehand that we need to put a translucent strip because nobody told me that, and it separated. Nonetheless, my boyfriend and I did the installation and the bamboo was easy to go in.

I got an engineered hardwood floor from Lumber Liquidators in Santa Monica. However, I’m not very happy about the quality. If I spill water a little bit or like the weather is a little bit wet, the connection of the two pieces of the hardwood floor have buckle up. So now, there is a lot of buckle bumps on the floor. I hired one contractor to install, so they’re kind of like professional. But they told me though the quality of this one is not really good.

Lumber Liquidators gave me very good service. I enjoyed their products and I’m gonna purchase some more. My neighbor purchased his flooring first and I liked it so much so I bought the exact same product that they bought. I got a hardwood floor and it’s got a rustic look to it. I’ve installed it in one of my rooms and I’m gonna do two more bedrooms. The sales reps couldn’t help me right away, and it wasn’t because they were being rude or anything. It was just that there was a lot of other customers there that were ahead of me. But they were professional.

I went to Lumber Liquidators a year ago and got a hardwood floor. Then I did the installation myself. In terms of the product's quality, I got what I paid for. Overall, it was good working with the company and I would tell others to go there. I already have, in fact.

As a member of the now Class Action Lawsuit against Lumber Liquidators, I did want to be on record to say that my Morning Star Bamboo flooring (MS Strand Bamboo) is also cupping, and splitting along the edges a mere 2 or 3 months after installation. This product, while beautiful, is most certainly faulty. I had it installed by contracted flooring specialist, and it began to show problems along the edges of each plank probably 8 weeks after the installation. The installers were some of the highest rated on Yelp, and did a great job initially, so I am sure it is the product at fault here, not the installation. I will say that the service team at Lumber Liquidators were very nice and professional, and as sales folks I don't think they did anything wrong per se. They just sold what they thought was a good product, but it simply isn't. It is really a shame, because the flooring when it was day 1 old, was simply stunning. All downhill from there however.

The sales reps were really nice and the product was really good. I purchased hardwood flooring and it has very good quality. Almost all kind of floor that we're looking for, I can find it in Lumber Liquidators.

I purchased bamboo hardwood flooring in-store and the Lumber Liquidators reps were very helpful, nice and accommodating. I picked it up and installed it myself, and it was overall a good experience.

Lumber Liquidators was extremely helpful and knowledgeable. Quality of the flooring is very good and the cost was competitive. Plus the time and advice that they provided helped me a lot. It would have been nice if there was more variety at the showroom at the time, but I was helped by the right people so I had no issue with the stock.

I ordered bamboo flooring online and Lumber Liquidators did not have enough, so I ended up getting what they had at the store in Augusta. I had someone else to install it, and later I found that I could've financed it and not have interest. Nonetheless, the Lumber Liquidators reps knew what they were doing.

I purchased a floor from Lumber Liquidators back in 2018 in Paramus, New Jersey. Two of their sales agents helped me choose the floor, and they explained what the benefits of the engineered wood were. I had my contractor install the floor for me. It gets some scratches that I was not expecting, but so far it’s okay.

My wife found the exact type of wood floor she wanted at Lumber Liquidators. It looked just like the 7.5-inch wood plank that she liked. So, we walked in and she’d seen the option they had for a 7.5-inch engineered wood for concrete floor, and I couldn’t get her to change her mind. Lumber Liquidators did a good job. They took care of us and they communicated. The two guys that I dealt with were both knowledgeable and helpful. Also, the quality of the flooring has been great. We love it.

I bought some bamboo flooring from Lumber Liquidators and it went fabulous. My wife and I went in there with a few different options that we were looking at. The salesperson helped us pick out what they thought would best suit our needs. As it turned out, the salesman had the same product as what we ended up picking. He said he had dogs, and we have dogs, so we were concerned about what the dogs’ impact would be on the finish of the flooring and we got a first-hand opinion on that. That was helpful.

Purchased and installed a vinyl floor in October 2018. Floor came apart at the seam lengthwise in a few planks. Tried contacting the store I bought from in Freeport NY. Got the runaround. Made a claim with their corporate. Was told that a gap of less than a dime size is normal and was told to get a humidifier and they won't even send someone to inspect it. Emailed me some nonsense tips in a file I can't even open up. Rep Celena handling the case is saying the humidity is too high. It's a waterproof vinyl floor. Will be consulting a attorney.

When you walk on one section of the hardwood floor it leaves foot prints and it doesn't matter if you are wearing shoes, socks or barefoot. So, on Feb 24th I sent an email regarding the complaint with my hardwood floor. I received an email back asking for the phone number related to the complaint although I had included the order number and customer number along with my name and address. I replied to that email on Feb 25th to a customer service rep named Emily. I heard nothing back so on March 7th I sent a follow up email, we even called her direct line and left a message. Still no response. I sent another email to her on March 30th. It is now April 17th and still no response. If this is how they handle complaints, I would suggest never buying anything from them.

I purchased bamboo flooring from Lumber Liquidators at Lake City and the sales reps there explained everything and helped with the decision making. They hired people to do the installation, which I wasn't pleased with. The installers messed up a lot and didn't do a very good job. There were a lot of spots on the floor that they chipped while moving furniture around. They were supposed to come back and seal them, and they never did. I ended up getting other people to do it. Also, the bamboo floor naturally has a lot of darker blackish marks on it, but there were two boxes of wood that had little to no black marks on them. It almost looks like it's a whole separate floor and random patches of the living room where they put it. It might have been nice if they mixed it up a little and not do all that wood in one or two patches where it looks like a different floor. I wouldn't recommend the installation team but the store did everything correctly.

I bought an oak hardwood floor and everybody at Lumber Liquidators in Nashua, New Hampshire was very friendly. I knew exactly what I needed to get which was to match up the other hardwood that was the exact same in the house. I had a contractor do the installation and it was done in two days. It came out great and I was very happy with it. It matched up excellently to the other floor. I had a great experience.

I bought some bamboo flooring from the Lumber Liquidators store in Merrillville, Indiana for our bathroom. I was asking one of the male sales representatives some questions about a vent that one can have made to fit and he seemed impatient with me. He answered, "Well, you can only have this. And it takes this long." He seemed not very friendly about it even though I told him, "I'm a lay person. I don't understand. Can you explain to me why or how come it's $135?" He seemed frustrated with my questioning and he was rude to me. It was uncomfortable and I almost wanted to not buy the stuff. When I left the store, I apologized to him because I felt maybe I was being difficult. But then I thought back on it and I did not think that was really the case. To feel like I needed to apologize was odd for me. But he might have sort of apologized also after I apologized. I would have liked it if he had had more patience with me at the time.

I went to LL because I was looking to have hardwood floors installed at a lower price than quoted by other companies. I picked a product that was $2.50 sq less than that product quoted by the other companies. With the risers and stair treads being cheaper also I thought I would be saving money on this project. That was not the case.

I purchased the flooring almost three years ago and had Liquidators install the flooring. I followed all the instructions. I had the flooring in my home for two prior to get used to the humidity in the house. I even had a humidifier installed on the furnace as they said that would help. Now I have two area where there is a gap between the boards. I need it fixed and when I called I got the runaround. I was supposed to get an email with a form to complete and I haven't received that. I even told the person I talked to that I needed it right away and was assured that I would have it. If this is how LL is going treat problems I will never recommend LL to anyone nor will I ever use LL. I'm selling my home and time is important. So unless this get resolved in the next week. I'm done with this company!!

I couldn't find the floor I have in my house anywhere but in Lumber Liquidators. I had a little damage in the house, and I had to replace some of the wood flooring. I bought the flooring in Bert Kouns Industrial in Shreveport and the sales rep did a good job. He was friendly and they helped me get the right floor that matches the one that I have in my house. I hired an installation team and they were professional. It only took them about a day to put it in. When I’m ready to do the rest of the house, I'm definitely gonna be dealing with them.

I got standard decking from Lumber Liquidators online and I picked it up in the store. The flooring has pretty good quality and I did the installation myself. I have a little issue with the flooring, but it was user error more than the product itself.

We ended up remodeling the stairs and we needed to do some triangle landings. We needed a product that was sustainable and could be customized to the right shapes. We went with Lumber Liquidators and we were very happy with the choices they had. It matched perfect with the risers we had already gotten and the treads. Their rep was very helpful and got us exactly what we needed. The flooring was a great deal ‘cause we had tried to find some pre-made triangle and it’s extremely expensive, and not many places carry that especially in the store. It was a great value for what we got. We had someone install it for us, and he didn’t have any issue at all with the installation or getting the pieces to fit together. We had leftovers which we’ve been using as our door jamb.

I purchased some wood from Lumber Liquidators for the face of a bar. I had two colors that were complicated to coordinate together. They had one that matched. The flooring was very nice quality. I went in their store twice and both times the reps very nice people. I had the flooring installed and the crew was amazing.

We went to the Lumber Liquidators in Windsor Ontario. The installer (one person) showed up two days after he was suppose to and without the proper tools to do the job. He took 5 days to install in a 12x24 room. The floor was not installed properly. The floor is uneven, nails are coming back up through the flooring and in other places the floor boards are splitting.

I bought my flooring a week before the project was scheduled to begin installing. I gave them the dimensions and selected the flooring I wanted. I paid up front and everything seemed to be good to go. I returned a week later to pick up my flooring only to find out it wasn't even in stock. After much ado I was finally contacted the following week and told my flooring was in stock. I swung by and picked it up. Because of scheduling the project was now a week behind and wouldn't be started for at least another week.

My original order went just fine. I returned to purchase stair trends. I was promised a delivery date and that date came and went. I had to initiate communication with the store vs them reaching out to me. Since I have that flooring in my home, I need to finish with that flooring, so I returned to the store to purchase the remaining flooring for the second story. I was told it would be delivered to their store on a date, but did not receive confirmation, via email, until after that date. Since I was unable to pick it up for a couple days, I returned to the store within a couple days of that confirmation to find out it was sold. My order, which I already paid for, was sold and they did not have any to give me. I can go on. You get what you pay for I guess. The flooring is reasonable but expect delays and poor communication. I made 3 orders with this company and 2 of the 3 had delivery issues coupled with poor communication.

I went to Lumber Liquidators and bought over 900 sq ft of flooring. When I ordered the salesman informed me they would have to order the quarter round and vent registers. I ordered on a Friday and salesman's said it will be delivered the next week. I line my flooring guys up for the weekend. On Thursday I hadn't received the order. Upon checking the tracking # it was not shipped out till Wednesday 4 days later and it will not arrive till the following Monday. That means extra trip for flooring guys which means added cost for me. I called customer care and got absolutely nowhere. No one could give me a answer. Frustrated!!!

I recently purchased engineered hardwood flooring from Lumber Liquidators. I was just browsing and walked in. It was pretty good dealing with the sales representatives there. The overall quality of the flooring that I purchased is pretty good. I installed it myself and it was very easy to work with.

I had mixed feelings about having Lumber to do my flooring due the reviews I read before. My experience with them was great. The people who did the installation were so patient and kind. I had bamboo installed throughout my condo last February and it looks beautiful. I had some supplies left which I returned without any problems and got credits for it. I definitely recommend to anybody without a doubt.

They make it impossible for you to get anyone to come out and inspect the damage. They want you to download a warranty disclosure form. Send them pictures of the damage via of USPS/ I put a claim in last year. They finally had someone to look at the warping and agreed to replace. I got an email stating that, "Your flooring is at the store. Come pick it up." So I emailed them and told them that I am a Leg amputee in a wheelchair. Why can't they deliver it like they did when I purchased it.

I went to the store nearest to me. I looked at all their selections. I was leaning more to solid wood rather than manufactured. I selected Australian Cypress. This is really pretty wood. Initially, I was surprised that the quoted flooring price did not include installation. We did a little trading on what I would do and what the installer would do. The installers showed up and got right to work. They were meticulous to detail. The job was done 4 1/2 hours later and I am absolutely happy. Ask for the Ukrainians. Lots of experience and did not even take a break. They cleaned up and left me slobbering. Steve.

We purchased engineered bamboo flooring from Lumber Liquidators in Barrie Ontario in March and it was delivered in October. After a few weeks of acclimating the floor to the new house the floor was installed by one of Lumber Liquidators' installers (we hired him directly). Shortly after moving into our custom built new home at the end of November, the floor started to make crackling sounds when walked on. Lumber liquidators warranty department sent out an inspector who blamed the issue on “tight baseboards”.

We had a good experience with Lumber Liquidators. We had shopped from them in years past for other projects, and we were very pleased with the product that we found, the price, and the help. We had the flooring installed and we are happy with its quality. Also, the manager at the location that we were shopping was very good.

I spent 25k$ on hardwood flooring that got installed. This was the worst product I've seen. My floor has gaps in it everywhere due to the boards all not being 5". Some were as much as a 1/4 inch smaller on top of that 80% of the boxes were 1 ft or smaller pieces that makes it look terrible. Called customer service. They said there's nothing they can do. My installer should have measured every piece before he put it in. I asked, "Why didn't your manufacturer measure every piece before you boxed it." I would not buy anything from this store again.

Got a quote for installing hardwood that was pretty much well beyond any other estimate I got (double), not to mention delivered well beyond when it was expected - 3 days to deliver an estimate. Oh yea, and they charge $25 for the estimate ahead of time. Total waste of time and money.

There's a Lumber Liquidators showroom near my house and the reps were knowledgeable and helpful. Certainly, they were very proficient with what they were doing. The prices were good and I was able to touch and feel everything too. I got the Morning Star Bamboo and working with it was super easy. I even had my kids help me with it because the new snap and stuff is so plug and play. The key was to have the flooring seasoned for a full two weeks at my house before it went in. However, the underlayment sold to me has a cellophane liner, and the cellophane has a zip-strip where you are able to line up the various rolls of the underlayment. That cellophane crackles under foot and it makes for a loud floor. It's been six months now since I put it in, and it's still crackling. Still, so far, so good. I got a couple of dogs running all over and they haven't made a mark on it yet. Give LL a shot.

I bought hardwood flooring from Lumber Liquidators and had a great experience. The flooring I got looks really good. I paid $2 a square foot and I was really happy with the price.

I liked the price at Lumber Liquidators and they have a showroom where I could look at different options. The sales reps were helpful and they pointed me in the right direction. They explained to me the difference between a couple of different woods that I was looking at. I got hardwood flooring. The quality was good and it was very easy to work with. I installed it myself. I’ve had a positive experience and I’ve recommended Lumber Liquidators to a couple of other co-workers since then.

Morningstar MS XD - This floor is absolute junk. I will be filing suit against LL. Totally misrepresented the product and misinformed me on installation. Cupping, fading after 6 months and top coat flaking. Nailed down to new sub-flooring and underlayment and used their recommended vapor barrier.

The sales reps at Lumber Liquidators were very informative. We kinda had an idea of what we were looking from but they were very thorough about the different materials and type of flooring that they had, and what was the best choice for us. We got the bamboo wood and we hired a team to install it. The installers told us that the floor was easy to install and they did the job within a day. The flooring has really good quality. We had a similar type of wood floor before, but this bamboo wood flooring is better than that one. I will definitely recommend Lumber Liquidators.

I have had a not so great experience with Lumber Liquidators. I ordered some laminate flooring back in January, and their website clearly states that all orders will be shipped within 2 weeks or so. So imagine my disappointment when months later they still haven't called me. My order hasn't arrived, and basically I was doing about all that I could reach out to them and I didn't get anything back from them. So, at the end of everything I decided that I wanted to get a refund as I have already bought and installed some other hardwood floor. The first time I tried, I got helped by some scatterbrain who insisted I need to call the store, even though the store wasn't even open. I didn't want to call the store I just wanted a refund. So I left it for a few days and then called back in the new week.

The Lumber Liquidators reps were knowledgeable and led me exactly to what I needed. We ordered the pre-finished three-inch oak and I love it. I don’t like the stuff that you gotta sand, and the pre-finished is so much easier. Working with it is just like working with the natural stuff. We did another big job on a five-inch maple and we had a bad product, and Lumber Liquidators took care of us. I've sent customers there ‘cause I've had good experience.

I purchased pre-finished hardwood flooring from Lumber Liquidators, and the help I got at the store when I went in to look at the different styles of wood was excellent. They make it easy for me to work with them. So far the flooring seems like it’s lasting pretty long. I’ve put down traditional hardwood flooring before in the house that was not pre-finished, and this went down just as easy as the original stuff. I liked that I didn’t have to do anything else to it once I put it down.

We used wood flooring from Lumber Liquidators for a bartop and it was super cheap. The sales reps were very helpful and everything was always very positive. The quality is amazing and it was very easy to work with. It’s just hardwood, so it’s great for what we did on the bartop.

I purchased some oak tongue and groove flooring from Lumber Liquidators. I like the availability of the product and cost comparison. Their rep was very accommodating and was fine to work with. All my questions were answered. The product that I purchased was more cost-effective than similar products from other companies. I installed it myself which was not that difficult to do. Overall, I was pleased with the service that they provided.

Had a bad experience with installation of my flooring. After numerous attempts with customer service, I still have no resolution. It's been exhausting working with them. They didn't install per the specifications, and I have transition strips all over my house. For less than 1000 sq feet, I have 4 transitions, including one in the middle of my living area. In order to sell my house, I'll have to pay a new company to put in new floors so it looks like a professional installed it. I've been working on a resolution for 18 months and Lumber Liquidators won't fix the floors per the specs. I have transitions everywhere except doorways, where they should be. It's been painful to say the least.

I bought two floors from Lumber Liquidators. The saleslady was just fine, but I don’t like their policy of paying 100% upfront. I bought Brazilian cherry for my bedroom and den. It was a lot of money and Lumber Liquidators wanted every cent upfront, and I just said, “No.” I would like 50% upfront, and then 50% when the job’s done and satisfied. And then, I bought Brazilian cherry, bamboo for downstairs, and I had somebody else install it for the same reason. But the prices were good. Also, the service at the store was good and the manager of the store here in Cambridge was very good.

Buyer beware!!! I paid the $25.00 to have a LL installer evaluate my project in house. On the day of installation, the LL installer determined that the quote provided was not what would cost to install the flooring: originally the estimator had said that the flooring could be installed over the existing laminate flooring. After living with 39 cases of flooring for over a week and having cleared my entire living space, I was in no position NOT to pay the additional $700.00 demanded to begin the project. (Please note, when I received my credit card bill, I noted that I was charged $750.00!) The installer said that he would reschedule the job. I was in no position to have someone else remove the approximately 300 sf of laminate now required on the morning of finally getting this project or pay what he demanded. I had no choice but to pay the additional costs.

I went to multiple places and they weren't very interested in dealing with prefinished hickory hardwood flooring. The first time when I went to price it out, the sales reps were very unknowledgeable. But on the second time, the Lumber Liquidators sales reps were wonderful and top-notch. The flooring has fantastic quality and the cost was very reasonable for the quality. I did the installation myself and it was easy to do as with all other ¾ inch type of grade of hardwood flooring. So, that was pretty good.

We were building a new living space so we needed new floors and decided to go with Lumber Liquidators. I already bought some used bamboo floors. I needed a little extra so I went back to Lumber Liquidators to match what I bought and the rep was really helpful. A really cool guy. Working with the material was really easy. Our flooring works and we’re happy with it.

We didn't know what we wanted when we first went in, but the Lumber Liquidators sales reps explained the products. It was great. We got hardwood flooring and it has very nice quality. They had a couple of boxes that weren’t in the greatest shape, but they were happy to take it back and gave us a credit. I was really happy with my whole experience.

Initially customer service was great. We started installing the floor ourselves and the seams were not going together and then they wouldn’t stay together. After many hours of trying to find out what we were doing wrong, my husband who is very experienced with home improvement projects, realized that a notch in the corner of flooring had a piece of material that when it was cut at the manufacturer it was not cut out entirely. We have had to take every piece of wood (826 square feet) and cut the notch out by hand. I called Lumber Liquidators and after being transferred many times and being hold for a long time, my call was sent to someone’s voicemail and I left a message and have not received a return phone call. We are very disappointed and had high expectations for this product.

My purchasing experience with Lumber Liquidators was great. It was my second time purchasing from them and I like the price and the product they were offering. I got some hardwood flooring for the bedrooms and the quality is good. I installed them and it was pretty simple. It’s one of those Lego things that you put together. However, they should open up more locations, because there are not that many of them that are pretty close, so I have to drive a long way to get to them.

Our old floors were a little worn out so I wanted to update. I liked the advertising and the price of Lumber Liquidators. I bought wood floor products from them and I’m very satisfied with the product. It’s holding up very well. My son did the installation and I was surprised at how tight they locked in together when we interlocked them. Everyone from Lumber Liquidators was also very good, very professional, even the guys that loaded up the truck.

Lumber Liquidators was next to where I shop, so I just went across the street and purchased from there. I ordered wood planks for flooring and I was happy with the experience. Everybody was nice to me. They fulfilled my order and everything was on-time. I picked it up, they loaded my car and that was it. I installed the planks myself and they were snap-in so it was easy.

Lumber Liquidators had a discount and there was a sale going on. We went in and we were able to match up what we currently had. We purchased some hardwood for the floor and the sales agent who helped us was fine. We had somebody else do the installation and the overall quality seems fine. The cost is good too.

I bought a new home and we redid the floors. I went to the Lumber Liquidators in Boardman, I walked around, found the floor that I wanted and then I bought it. I love the flooring. It’s great. I ended up buying the same floor for my parents’ house and put it in over there. I wouldn't send others to the Boardman store. They didn’t help when we went there and then they didn’t have the floor there and so it had to be picked up in Canton. And it was a huge inconvenience. I’d send them to Canton. They were much friendlier.

Some of the hardwood in our kitchen were damaged because of a water leak from the fridge and we eventually had to rip those out. We did some research and compared Lumber Liquidators to other stores and places that sell hardwood. They are competitive and they have a good quality product. In the end, we went to a total of two Lumber Liquidator stores just because the first time I went with my wife, we went to a store that was closer to our house. Then the second time, we went to a store that was closer to my work and it was a more convenient place to pick up.

I went to the Lumber Liquidators location, talked to one of the clerks and it went very good. I got Brazilian cherry wood that’s supposed to be changing color and it was done 95%. 5%, a couple lines did not change. But everything else was okay and I would recommend Lumber Liquidators.