LL Flooring

Evidently, there are two accounts and two different phone numbers. When the rep looked up the one phone number, she found it. We ordered flooring from there in 2011 and we ordered flooring again after that. This was the first time we had an issue. The rep said, "When you purchase it online, you have more of an issue than if you come into the store. I don't know why." Next time, I'll go to the store.

The lady's name in St. Cloud that I worked with was Jessie and she was absolutely awesome. When she couldn't find the order, she said, "I'm gonna keep digging. I'll call you back." She called me back in about 10 minutes and said, "It's gonna at least be three weeks before we get it." I said, "That was supposed to be here in one to two weeks. So, we figured it was gonna be here this past week." The washer and dryer are coming on the 19th so we only had a short amount of time to put the flooring in our room.

I had to cancel the order because I couldn't wait that long to get it. I was a little disappointed because I really liked what they had. The lady took care of canceling the order and she sent me an invoice saying that we were gonna get the money back because I was really concerned. When she said she couldn't find the order, I just freaked. The money already came out of our checkbook. All in all, that lady was awesome. She gave us the option to come in if we wanted to pick some up. I said we were just gonna go with what we had, which was the waterproof laminate plank, and we were gonna take it that way. The flooring is now being installed. The quality is very good.

I wouldn't hesitate to go back to LL Flooring again. This would have been the third flooring we got from them. Next time, I'll know to make sure that the account is under my husband. I would recommend this company to anybody that I know because they're really nice at the store, the flooring is easy to install, and it comes with instructions. They're really good about replacing anything that's broken too.

LL Flooring said they have reached out to the vendor. The vendor said they've had some problems with that, and they would send out new treads. Problem is, I have a low confidence in the quality of the tread that will be sent. And I have to wait another two or three weeks, possibly four, before this comes in is messing with my timeline of getting this project done along with the other projects. But with everything else, my experience was very good.

When I had any questions, they answered. They gave good feedback when asked for their opinion as to which way to go with this type of thing or that one. They were very helpful because they gave their opinions, which is what you're looking for. Doesn't mean that their opinions are gospel, but it means that you have something else to help you make a decision, which is extremely helpful.

I did my office and basement. The actual laying on the floor was quick. It went down easy and I was very happy with that. In my office, which is 13 x 13, it took me seven hours. What took a lot of time was when I had intricate cut-outs. But when it went through the straight across boards, that went quickly and easily. The basement also went quick. It was much larger. The nice part about the larger part was the planks were 6 feet in length, so it was not a matter of putting full planks in, which did not take much more time. Also, I love the floor's coloring.

LL Flooring has a wide selection of all different kinds of flooring, depending on what you're looking for and how much you want to spend. It'll fill anybody's taste for floors. What I like about the people there is they have the knowledge of the types of different floorings and they are able to explain the pros and cons. That helps people to decide what material they want to use for a particular room. It just all came together. I changed my mind about the coloring that I wanted to use. I'm glad that I waited as long as I did. Otherwise, I don't think I'd have the floor I have to put in.

We have a property that we're renovating and in the final phase, I wanted to put the wood floor in a particular area last because it was gonna be a heavy traffic area. The wood is on the kitchen tile and it's right next to the living room and master bedroom floor that it's gonna go down on. When the crew comes back in, we're gonna put the floor in, we're going to put the backsplash in the kitchen in, and install the rest of the appliances.

If somebody asked me, "Where's a good place to go to get wood flooring?" I would say, "Go to LL Flooring. Check out all the other places too." If you go to a company that specializes in what you're looking for and you need assistance down the road, any of the other places that don't just specialize in this are really not gonna be able to help you in the same way. That was the experience I gathered when I was comparing wood flooring from different places. If you go to the store and talk with people there and explain what you're trying to do, they're going to point you in the right direction and help you select color schemes. They can pick out colors. I just enjoyed it.

Their customer service, they're killing it. The whole process from start to finish, even like calling just to find out, "Okay, what would be the best way to do this? Should we come in? Should we look at this first? Should I look online?" And picking up the product from the store, I opted to transport it in my own vehicle. The gentleman who was running the store that day, who operated the forklift to load me up, was top-notch. Heads and shoulders above all the rest. And that's a huge compliment because I'm not super impressed with the people of Utah. It felt like for me an out-of-state experience because of the level of kindness and the attention to detail.

The guy that came out to do the measurements was Tyler. He was one of the nicest people I've ever met in my life. He answered every question that we had. And we had many because it was my husband, myself and my dad. He took digital measurements of everything, which I had no idea was even a capability. And the quantity of product that was ordered and all of the supplies were 100% utilized. The two gentlemen he sent over to actually do the install, his crew, were wonderful. They were prompt and quick.

Usually, you have strangers in the house doing things you feel a level of, "Oh, it's kind of weird." But those guys were so nice and thorough, and all throughout the project if there was something that came up or they had a question they wanted to verify how we wanted something before they did it. I was blown away and impressed. Because to me, a couple of men on the job site, "Hey, do this task," they're just going to do it and consequences be damned. But I would hire them again in a heartbeat for any work in my house.

My wife is not the most decisive person in the world so the girl gave her panels to take home. Then, she got it down to three and went back a second time. My wife couldn't make up her mind and the girl was very sweet and absolutely wonderful. So, the sales person was great. She was very understanding and came back quickly whenever we needed an answer. On our installation, they tested and would charged if there was lead but they just deducted it off the bill because there was no lead in the molding. If everything went as smooth as this, I would have no complaints. But of course, that's another world. It was excellent. We love the floor and my wife is thrilled. She had to shop for a dining room set, and now, she's getting carpet, a little area rug and then vertical blinds. But this is not over in a long shot.