LL Flooring Reviews

Would would rate lower than 1 star if possible. I went into Lumber Liquidators with a plank of my existing laminate flooring I purchased from them about five years ago. I showed the store manager and he said he knew that floor, and he just ordered some for another customer. So I ordered the floor. They told me I would have to pay for shipping because they didn't have it local. They said they would call me with the cost. It took me 3 call to them and about a week but I got the cost. Over $500 for shipping which I agreed to because the flooring would match the existing floor I had installed previously. Next issue, the flooring was supposed to be shipped to my home but it went to their store which they admitted they mistakenly sent it to their location. I then had to pay my installer to pick up one of the two orders because they wouldn't deliver it. They still have part of my order and won't deliver it.

Terrible material and useless customer service. We ordered two boxes of Coreluxe LVP to be delivered to our home for a small bathroom project. The boxes arrived and appeared to be undamaged. We ripped out our floor and started the insulation only to realize that more than half of the boards were damaged with chips or dents in the corners, which made the board unusable. It took nearly three weeks to get the flooring delivered in the first place, and with company coming, we had no choice but to go purchase flooring at Lowe's off the shelf.

Horrible customer service. Their Installer ordered 13 pieces of quarter round that I did not need. Now they want to charge me a 25% restock fee for something that I had no control over. The sales associate that was assisting me with my order is no longer employed with them. I would not recommend this store.

I'm a building contractor, but this review involves the negative experience I've had with them (their products) after installation of high-end hardwood flooring in my own home in NC. In 2012, I built our home and installed 5 different types of hardwood flooring in various areas of the house. Lumber Liquidators (what they were called then - now LL Flooring) sold me 3 of the hardwoods I installed. LL Flooring measures wood flooring hardness using the Janka rating system. One of the hardwoods they sold me they called "Patagonia Rosewood"; they falsely claimed that its Janka rating made it the hardest hardwood they offered. It was supposedly harder than their hardest bamboo flooring. I believed their claim and bought and installed it in the most-used room in our home - the great room. This hardwood flooring is absolute junk and VERY soft.

Let this be a warning to anyone looking at the Duravana brand of flooring from Lumber Liquidators. DO NOT BUY THIS PRODUCT. It is ridiculously brittle and chips very easily. And, once it chips and you have a damaged floor, Lumber Liquidators will not honor their warranty. I sent pictures and showed them that mid-installation the flooring was randomly chipping- not all of the chips are at the seams, some are in the middle of the planks. I didn't ask for a refund. I asked for 3 boxes of flooring so that I could replace the damaged pieces and finish my kitchen. I have a kitchen with 3/4 of a floor. I am not going to buy any more of this floor. We are taking the floor up and buying different flooring from another company. This was a complete waste of money.

It's about time I found my way here to write our review of our installers. The work they did was an art form. Floor boards are tight and cuts perfect. The two were soft spoken, polite and very hard working. Our condo was loaded down with a lifetime of stuff. Lots and lots of furniture, some heavy. I was dreading moving all our stuff. We paid for them to move the furniture. But we pitched in to help. Because that who we are. And we are both in our early 70s. Again the installers that worked in our condo in Grandview, Parker Lakes are phenomenal craftsman. BRAVO!!!!

Purchased and installed excellent hardwood flooring with help from the Eugene, Oregon office. Super knowledgeable and super helpful. They all went above and beyond to help with product selection, service, shipping and price. Solid team! John

We bought a box of flooring to lock in the sale rate that the sales associate Sam, at the Austin I-35 store, informed us of while we getting final numbers from our installer. The associate Sam was nice in store but when it came to getting the refund for the price difference he would give non stop excuses of the manager is on vacation and the only one who can do it, he’s on lunch, he’s not here etc. NEVER got an email reply or a phone call. Just constant ghosting. I emailed multiple times to get this resolved with no response. I had to call multiple times and each time “Oh I thought that was taken care of”, we will let the manager know. It's been 2 months.

After picking out a floor I was told by store manager Dan ** that while it was not in stock they can have it shipped directly from Wrentham to Warwick within a week. I went home with the sample to make sure the color worked and called back to order it. April took my order and said 2-3 weeks stating whoever I spoke to didn’t know what they were doing. OK 3 weeks later called to check on order and the person answering the phone said it’s not there because they had some employee issues and probably messed up my order. April calls back and says she messed up my order but it will be in on Monday (3 1/2 weeks). I call today and it’s not there but “should” be there by Friday. ABSOLUTE INCOMPETENCE!!!

Two boxes in our order of Brazilian cherry flooring were damaged (crushed and taped together) and the flooring within was unusable, with broken tongues and scratched or crushed faces. LL Flooring (Lumber Liquidators) refused to refund the money for the two boxes--and the item was discontinued so it couldn't be replaced. They said we were "told" the item could not be refunded when we purchased the flooring. However, we were not "told" anything--we purchased the flooring online. After we had paid for the order the receipt stated it could not be refunded, but by then we had already paid. They were rude and unaccommodating.