LL Flooring Reviews

I've used Lumber Liquidators many times over the years. Everything was great with their sales team. I purchased engineered hardwood flooring from them. I did the installation and it was super easy. The flooring has great quality and I keep buying it.

We ordered flooring for three rooms from Lumber Liquidators, we brought blueprints of all of the rooms to our local store and they didn’t read the measurements correctly. They sent a women out to measure the floor again to give us an estimate on installation and make sure we had enough supplies for the job and she also measured the floor incorrectly. This resulted in being six boxes of flooring short and a roll of padding. On the day of install the installers told us that our local Lumber Liquidators ordered the wrong wooden floor seam strips so we had to go back to the store.

We got middle to high-grade engineered flooring from Lumber Liquidators. Their sales rep went over all of the flooring with us. We were looking at all different kinds of levels of flooring and he explained to us the hardness of them for our situation. He was very thorough. We installed the flooring and it was very easy. An absolute must is our nail gun and an air compressor. Since the installation, we have found the quality of the flooring to be excellent. If you're considering purchasing from Lumber Liquidators, ask their reps to let you touch the sample for you to feel it. Also, if you're planning to do the installation by yourself, mention that to them. They can talk you through the process. Overall, I had an excellent experience with Lumber Liquidators.

I purchased engineered bamboo flooring from a Lumber Liquidators store in Amarillo. The young man there was very knowledgeable and polite. He helped me out a lot. Lumber Liquidators had to order what I needed because I wanted a greater quantity than what they had when I first got there. The order came in a couple of weeks and worked just fine. We installed it ourselves as a floating floor and it was extremely easy to work with. Thus far, I really like the flooring. It scratches a little easier than I thought it would but it's a very pretty floor. For the quality, the price I got was good. I'm extremely pleased with Lumber Liquidators and would definitely use their products again.

I purchased hardwood seven months ago from a Lumber Liquidators store in Hamilton, New Jersey. I interacted well with their reps. Their flooring is good for the cost and installing it was easy.

I bought red oak flooring from the Lumber Liquidators in Plymouth, Massachusetts. Their reps were both professional and courteous. The product was fine. I didn't have any problems. The guys that worked directly for me installed it and the process was easy enough. I got exactly what I needed.

Lumber Liquidators did a very good job. I'm very satisfied. It's a wonderful place to work with. I got hardwood floor in-store and I had a pleasant experience with the reps there. So far, so good.

I am livid with the Southeast region. I ordered floors out of the Kennesaw GA store and scheduled installation. They screwed up their schedule and when their crew arrived, they left within the first 30 minutes because they weren't aware I was having tile laid down. I also had other contractors working in a different room than the floors were going to start being laid down. They claimed that it was my fault they were leaving because we had other contractors present. In their pre-installation forms it says nothing about not having other contractors working at the house. We complained and they worked with us and then made accommodations to come out the following day. I then got a call saying they weren't going to do the installation anymore and they think we should go separate ways.

We bought engineered hardwood flooring from Lumber Liquidators in-store. I got an installer from Lumber Liquidators, which was also recommended by them. So, I asked them to install my flooring. And then, unfortunately, they just started it, and up to now, it’s not done yet. I told them that I will have a visitor coming. The material is already in, but it took them a while and up to now, I don’t have any word from them yet.

I was trying to match up some wood that I already had and was having a hard time finding a match. I didn't know what to do and I was headed to one of the hardware stores, Home Depot. My original flooring came from one of the outlets out of Dalton. I couldn't find that match anywhere. It sold out. I was looking to find who could help me find the wide oak floors which were difficult to find in this region because that type of oak generally comes from certain parts of Tennessee. Red oak was way more available or accessible. I went to Lumber Liquidators and had a good experience with them.

Impressed and satisfied with customer representative that reached out to me. Would like a better understanding of return policy for returns of overages but overall happy with final result of product.

The sales rep at the Lumber Liquidator Cambridge location was very helpful. We bought their hardwood flooring and it only took a few days to receive our order. I installed the flooring. I didn't have any trouble cutting it and it went down pretty welI. The flooring is excellent and it has done everything the rep said it would do. It’s a really good product.

The sales team directed me to what I needed in Lumber Liquidators. They were nice and the flooring was good. I got a 3.25-inch ash flooring and I used it on a job to make a threshold out of it.

I purchased Hickory wood flooring from Lumber Liquidators in Aurora. I liked the price point on this particular product. Their salespeople were great. I then went and picked it up in Fort Collins. I did all the prep work and the finish work of the baseboards, but I had a family relative that had a flooring crew do the shooting. The flooring is amazing. As always, it was an awesome experience.

I purchased some engineered hardwood from Lumber Liquidators. All of my interactions were good. I've purchased the same stuff multiple times because I wasn't sure how far I was gonna go with the product. And it was easy to install. So, I kept going back to buy more. The quality of the flooring is good. The only thing is it shows scratches fairly well. I have dogs so it's tough to not scratch up that kind of a floor. So, I haven't done anything to try to really cover the scratches yet. The cost is also good. I went with the engineered hardwood since its easier to install and it's a bit cheaper than regular hardwood.

Purchased LVT product to replace vinyl tile & carpet ruined by water damage in a child care center. The LVT looks great & is very low maintenance! The install was scheduled for 2 weekends just after Christmas & New Years when child attendance was very low (fewer than 25 children). Unfortunately, the vinyl cove base to complete the job didn't match, so the install crew couldn't complete the job. Through numerous phone calls between the store manager (my only contact) & myself, new cove base was ordered in late January 2019.

I purchased wood flooring based on the samples presented by Lumber Liquidators. Product received was not a match for what I purchased. So badly off that it was not usable. Their response was that over time it would age but they couldn't tell me if this was even in my lifetime. I cancelled the order and they refused to refund the shipping charges. Don't do business with this company.

I purchased my floor in late 2018. Shortly after the installation I noticed gaping in several areas. I called Barb in customer service who told me it was because my sub-floor was not flat and suggested I glue it with crazy glue. How she knew that my floor was not flat over the phone is beyond me. Using a straight edge if checked and found it to be flat within 1/16 over 8 ft. I was still told I would need to hire a certified inspector to do a report @ $550. Which Lumber Liquidators would not pay for even if they found nothing wrong with the installation. All I ask is that they send a representative to inspect.

I wanted to install hardwood floor at the entrance of the house. I am very disappointed of the outcome of this job. They installed the floor without leveling the sub-floor, they cut the bottom of my basement door to fit the HIGH floor WITHOUT asking me or informing me and they added a transition which caused a tripping hazard in the middle of the family room. My floor looks like it's been done by a 5-year old, they ruined the entrance of my house and they damaged my basement door.

I got wood from Lumber Liquidators in Wheeling and the sales rep was unbelievable. Their knowledge and expertise was really good. Though there are pieces chipping, the quality of the wood is alright.

I'm doing the bathroom floor and I have family that's helping me out. I got a good quality wood from Lumber Liquidators and it was priced appropriately. Plus when you hit on the sale, you get a really good deal. Lumber Liquidators did not have much staff but they were very helpful. The delivery part was really good too, and it was not delayed.

I got some bamboo hardwood flooring from Lumber Liquidators in-store in Pelham, and everything was pleasant. They didn’t lead me ‘cause I know what I’m satisfied with. So far, the flooring has been good. I’m a contractor and I do flooring every day, so it met what I needed.

I purchased bamboo flooring from the Lumber Liquidators store in Scarborough, Maine and I used the people they recommended for installation. The first time, I was given a product that couldn't be put down on my cement floor. It had to have a pad because of the condo regulations. The installer said that we can't do that with the particular flooring. But I also had later talked to people in the building who said that they did that. So, there was some confusion. I had to take the wood back, get the new flooring, bring it in, and have it sit there and acclimatize. It was a pain overall and I was not sure whether the installers weren't well informed or the people in my building who had it done weren't well informed. There was a problem somewhere but other than that, once I got the right product, everything went fine. The installers took 2 days to install and I am pleased with the quality of the products.

I got hardwood flooring from Lumber Liquidators at Charleston, Carolina and the reps that I had were very helpful and knowledgeable. They had what we wanted and the pricing was fair. I had a contractor come in and do the installation and though he took up a little longer than he should have, the flooring has been perfect. I have already suggested a couple of people to go to Lumber Liquidators and at least check them out.

I had ordered 533 square feet of red oak hardwood floor under the impression it would be in my local store between 1-2 weeks as I was told by my local sales representative. I called 8 days later to check on the order and was told that my order didn't even leave the manufacturer yet and Lumber Liquidators wouldn't even receive it in their warehouse until May 15 and it would take an additional 1-2 weeks to receive it in the local store from there. I asked why nobody called to inform me as I was waiting for this floor to be installed to move into a house we bought and completely renovated; I was met with a rude comment that they can't keep up with everybody's order every day. I completely understand that but when you're told delivery time is 1-2 weeks then 8 days later it turns into an additional month that is something you should be informed of. I cancelled my order. I am currently looking elsewhere for flooring. Be wary of the Wilkes Barre store!!!

The manager at Lumber Liquidators was very courteous to me. The guy was everything you would ask for when you go to a salesman and asking about the flooring. They opened and closed at a reasonable time. Everybody was courteous to me and my wife. I got the delivery on time, got a good price, and everything went well. The floor is down and it is beautiful. It was an excellent experience and if I need flooring again, I’m going back to the same place.

I had excellent interactions with the sales reps at Lumber Liquidators and I got engineered flooring from them. I hired someone to install the flooring and they finished it about five days. The flooring has good quality. But I didn’t realize how soft engineered flooring is and it is kind of nicked every time you drop something. Overall, it was a good experience.

I've purchased from Lumber Liquidators a couple of times and the experience was great. I've gone to their store off Route 9, in Shrewsbury, Mass., and I walked into the store the day that I needed the materials. I talked to a guy and told him exactly what I was looking for. He wasn't sure if they could get the color I wanted, but he showed me the closest. It was perfect and he gave me a price. I purchased some hardwood flooring and they have plenty of the product in-stock. I paid for it right then and there. A guy was out in the back and he loaded up my truck. There was also another guy behind the desk. They were both very nice and polite. They were great to work with and I was in and out within a matter of 20 minutes.

I was remodelling the house. I was looking wood for floor, and Lumber Liquidators was one of the ones that I saw that I liked. I was pretty happy with it. I’ve seen what I purchased online, but I went to the store to buy. The representatives were pretty nice and they helped me in all my questions that I have. I installed the things myself.

When I did a full renovation of my house, I went with Lumber Liquidators because of their price. It went well, and it was better than I expected. I did everything online, and it was easy. I installed things on my own.

I bought good hardwood flooring in a Lumber Liquidators store. The sales reps were pretty good and everything was on time when the flooring was delivered. The reps helped me out a lot. They know pretty much everything and they solve the problem. The flooring has pretty good quality. I did the installation myself and it was pretty easy to do. I'm very satisfied with Lumber Liquidators.

I got bamboo flooring in-store in Tacoma and I found everything there. The sales rep from Lumber Liquidators was knowledgeable and explained everything. I had checked out bamboo flooring from Lowe’s, and we attempted to put a pin nail through it and it bent the pin nail into three bends. So, I got this one and I’m already noticing scratches underneath chairs. I’m not upset about it, but I’m a little more disappointed than what I was originally informed. Also, I wish somebody had told me beforehand that we need to put a translucent strip because nobody told me that, and it separated. Nonetheless, my boyfriend and I did the installation and the bamboo was easy to go in.

I got an engineered hardwood floor from Lumber Liquidators in Santa Monica. However, I’m not very happy about the quality. If I spill water a little bit or like the weather is a little bit wet, the connection of the two pieces of the hardwood floor have buckle up. So now, there is a lot of buckle bumps on the floor. I hired one contractor to install, so they’re kind of like professional. But they told me though the quality of this one is not really good.

Lumber Liquidators gave me very good service. I enjoyed their products and I’m gonna purchase some more. My neighbor purchased his flooring first and I liked it so much so I bought the exact same product that they bought. I got a hardwood floor and it’s got a rustic look to it. I’ve installed it in one of my rooms and I’m gonna do two more bedrooms. The sales reps couldn’t help me right away, and it wasn’t because they were being rude or anything. It was just that there was a lot of other customers there that were ahead of me. But they were professional.

I went to Lumber Liquidators a year ago and got a hardwood floor. Then I did the installation myself. In terms of the product's quality, I got what I paid for. Overall, it was good working with the company and I would tell others to go there. I already have, in fact.

As a member of the now Class Action Lawsuit against Lumber Liquidators, I did want to be on record to say that my Morning Star Bamboo flooring (MS Strand Bamboo) is also cupping, and splitting along the edges a mere 2 or 3 months after installation. This product, while beautiful, is most certainly faulty. I had it installed by contracted flooring specialist, and it began to show problems along the edges of each plank probably 8 weeks after the installation. The installers were some of the highest rated on Yelp, and did a great job initially, so I am sure it is the product at fault here, not the installation. I will say that the service team at Lumber Liquidators were very nice and professional, and as sales folks I don't think they did anything wrong per se. They just sold what they thought was a good product, but it simply isn't. It is really a shame, because the flooring when it was day 1 old, was simply stunning. All downhill from there however.

The sales reps were really nice and the product was really good. I purchased hardwood flooring and it has very good quality. Almost all kind of floor that we're looking for, I can find it in Lumber Liquidators.

I purchased bamboo hardwood flooring in-store and the Lumber Liquidators reps were very helpful, nice and accommodating. I picked it up and installed it myself, and it was overall a good experience.

Lumber Liquidators was extremely helpful and knowledgeable. Quality of the flooring is very good and the cost was competitive. Plus the time and advice that they provided helped me a lot. It would have been nice if there was more variety at the showroom at the time, but I was helped by the right people so I had no issue with the stock.

I ordered bamboo flooring online and Lumber Liquidators did not have enough, so I ended up getting what they had at the store in Augusta. I had someone else to install it, and later I found that I could've financed it and not have interest. Nonetheless, the Lumber Liquidators reps knew what they were doing.

My wife found the exact type of wood floor she wanted at Lumber Liquidators. It looked just like the 7.5-inch wood plank that she liked. So, we walked in and she’d seen the option they had for a 7.5-inch engineered wood for concrete floor, and I couldn’t get her to change her mind. Lumber Liquidators did a good job. They took care of us and they communicated. The two guys that I dealt with were both knowledgeable and helpful. Also, the quality of the flooring has been great. We love it.

I purchased a floor from Lumber Liquidators back in 2018 in Paramus, New Jersey. Two of their sales agents helped me choose the floor, and they explained what the benefits of the engineered wood were. I had my contractor install the floor for me. It gets some scratches that I was not expecting, but so far it’s okay.

I bought some bamboo flooring from Lumber Liquidators and it went fabulous. My wife and I went in there with a few different options that we were looking at. The salesperson helped us pick out what they thought would best suit our needs. As it turned out, the salesman had the same product as what we ended up picking. He said he had dogs, and we have dogs, so we were concerned about what the dogs’ impact would be on the finish of the flooring and we got a first-hand opinion on that. That was helpful.

Purchased and installed a vinyl floor in October 2018. Floor came apart at the seam lengthwise in a few planks. Tried contacting the store I bought from in Freeport NY. Got the runaround. Made a claim with their corporate. Was told that a gap of less than a dime size is normal and was told to get a humidifier and they won't even send someone to inspect it. Emailed me some nonsense tips in a file I can't even open up. Rep Celena handling the case is saying the humidity is too high. It's a waterproof vinyl floor. Will be consulting a attorney.

When you walk on one section of the hardwood floor it leaves foot prints and it doesn't matter if you are wearing shoes, socks or barefoot. So, on Feb 24th I sent an email regarding the complaint with my hardwood floor. I received an email back asking for the phone number related to the complaint although I had included the order number and customer number along with my name and address. I replied to that email on Feb 25th to a customer service rep named Emily. I heard nothing back so on March 7th I sent a follow up email, we even called her direct line and left a message. Still no response. I sent another email to her on March 30th. It is now April 17th and still no response. If this is how they handle complaints, I would suggest never buying anything from them.

I purchased bamboo flooring from Lumber Liquidators at Lake City and the sales reps there explained everything and helped with the decision making. They hired people to do the installation, which I wasn't pleased with. The installers messed up a lot and didn't do a very good job. There were a lot of spots on the floor that they chipped while moving furniture around. They were supposed to come back and seal them, and they never did. I ended up getting other people to do it. Also, the bamboo floor naturally has a lot of darker blackish marks on it, but there were two boxes of wood that had little to no black marks on them. It almost looks like it's a whole separate floor and random patches of the living room where they put it. It might have been nice if they mixed it up a little and not do all that wood in one or two patches where it looks like a different floor. I wouldn't recommend the installation team but the store did everything correctly.

I bought an oak hardwood floor and everybody at Lumber Liquidators in Nashua, New Hampshire was very friendly. I knew exactly what I needed to get which was to match up the other hardwood that was the exact same in the house. I had a contractor do the installation and it was done in two days. It came out great and I was very happy with it. It matched up excellently to the other floor. I had a great experience.

I bought some bamboo flooring from the Lumber Liquidators store in Merrillville, Indiana for our bathroom. I was asking one of the male sales representatives some questions about a vent that one can have made to fit and he seemed impatient with me. He answered, "Well, you can only have this. And it takes this long." He seemed not very friendly about it even though I told him, "I'm a lay person. I don't understand. Can you explain to me why or how come it's $135?" He seemed frustrated with my questioning and he was rude to me. It was uncomfortable and I almost wanted to not buy the stuff. When I left the store, I apologized to him because I felt maybe I was being difficult. But then I thought back on it and I did not think that was really the case. To feel like I needed to apologize was odd for me. But he might have sort of apologized also after I apologized. I would have liked it if he had had more patience with me at the time.

I went to LL because I was looking to have hardwood floors installed at a lower price than quoted by other companies. I picked a product that was $2.50 sq less than that product quoted by the other companies. With the risers and stair treads being cheaper also I thought I would be saving money on this project. That was not the case.

I purchased the flooring almost three years ago and had Liquidators install the flooring. I followed all the instructions. I had the flooring in my home for two prior to get used to the humidity in the house. I even had a humidifier installed on the furnace as they said that would help. Now I have two area where there is a gap between the boards. I need it fixed and when I called I got the runaround. I was supposed to get an email with a form to complete and I haven't received that. I even told the person I talked to that I needed it right away and was assured that I would have it. If this is how LL is going treat problems I will never recommend LL to anyone nor will I ever use LL. I'm selling my home and time is important. So unless this get resolved in the next week. I'm done with this company!!

I couldn't find the floor I have in my house anywhere but in Lumber Liquidators. I had a little damage in the house, and I had to replace some of the wood flooring. I bought the flooring in Bert Kouns Industrial in Shreveport and the sales rep did a good job. He was friendly and they helped me get the right floor that matches the one that I have in my house. I hired an installation team and they were professional. It only took them about a day to put it in. When I’m ready to do the rest of the house, I'm definitely gonna be dealing with them.

I got standard decking from Lumber Liquidators online and I picked it up in the store. The flooring has pretty good quality and I did the installation myself. I have a little issue with the flooring, but it was user error more than the product itself.

We ended up remodeling the stairs and we needed to do some triangle landings. We needed a product that was sustainable and could be customized to the right shapes. We went with Lumber Liquidators and we were very happy with the choices they had. It matched perfect with the risers we had already gotten and the treads. Their rep was very helpful and got us exactly what we needed. The flooring was a great deal ‘cause we had tried to find some pre-made triangle and it’s extremely expensive, and not many places carry that especially in the store. It was a great value for what we got. We had someone install it for us, and he didn’t have any issue at all with the installation or getting the pieces to fit together. We had leftovers which we’ve been using as our door jamb.

I purchased some wood from Lumber Liquidators for the face of a bar. I had two colors that were complicated to coordinate together. They had one that matched. The flooring was very nice quality. I went in their store twice and both times the reps very nice people. I had the flooring installed and the crew was amazing.

We went to the Lumber Liquidators in Windsor Ontario. The installer (one person) showed up two days after he was suppose to and without the proper tools to do the job. He took 5 days to install in a 12x24 room. The floor was not installed properly. The floor is uneven, nails are coming back up through the flooring and in other places the floor boards are splitting.

I bought my flooring a week before the project was scheduled to begin installing. I gave them the dimensions and selected the flooring I wanted. I paid up front and everything seemed to be good to go. I returned a week later to pick up my flooring only to find out it wasn't even in stock. After much ado I was finally contacted the following week and told my flooring was in stock. I swung by and picked it up. Because of scheduling the project was now a week behind and wouldn't be started for at least another week.

My original order went just fine. I returned to purchase stair trends. I was promised a delivery date and that date came and went. I had to initiate communication with the store vs them reaching out to me. Since I have that flooring in my home, I need to finish with that flooring, so I returned to the store to purchase the remaining flooring for the second story. I was told it would be delivered to their store on a date, but did not receive confirmation, via email, until after that date. Since I was unable to pick it up for a couple days, I returned to the store within a couple days of that confirmation to find out it was sold. My order, which I already paid for, was sold and they did not have any to give me. I can go on. You get what you pay for I guess. The flooring is reasonable but expect delays and poor communication. I made 3 orders with this company and 2 of the 3 had delivery issues coupled with poor communication.

I went to Lumber Liquidators and bought over 900 sq ft of flooring. When I ordered the salesman informed me they would have to order the quarter round and vent registers. I ordered on a Friday and salesman's said it will be delivered the next week. I line my flooring guys up for the weekend. On Thursday I hadn't received the order. Upon checking the tracking # it was not shipped out till Wednesday 4 days later and it will not arrive till the following Monday. That means extra trip for flooring guys which means added cost for me. I called customer care and got absolutely nowhere. No one could give me a answer. Frustrated!!!

I recently purchased engineered hardwood flooring from Lumber Liquidators. I was just browsing and walked in. It was pretty good dealing with the sales representatives there. The overall quality of the flooring that I purchased is pretty good. I installed it myself and it was very easy to work with.

I had mixed feelings about having Lumber to do my flooring due the reviews I read before. My experience with them was great. The people who did the installation were so patient and kind. I had bamboo installed throughout my condo last February and it looks beautiful. I had some supplies left which I returned without any problems and got credits for it. I definitely recommend to anybody without a doubt.

They make it impossible for you to get anyone to come out and inspect the damage. They want you to download a warranty disclosure form. Send them pictures of the damage via of USPS/ I put a claim in last year. They finally had someone to look at the warping and agreed to replace. I got an email stating that, "Your flooring is at the store. Come pick it up." So I emailed them and told them that I am a Leg amputee in a wheelchair. Why can't they deliver it like they did when I purchased it.

I went to the store nearest to me. I looked at all their selections. I was leaning more to solid wood rather than manufactured. I selected Australian Cypress. This is really pretty wood. Initially, I was surprised that the quoted flooring price did not include installation. We did a little trading on what I would do and what the installer would do. The installers showed up and got right to work. They were meticulous to detail. The job was done 4 1/2 hours later and I am absolutely happy. Ask for the Ukrainians. Lots of experience and did not even take a break. They cleaned up and left me slobbering. Steve.

We purchased engineered bamboo flooring from Lumber Liquidators in Barrie Ontario in March and it was delivered in October. After a few weeks of acclimating the floor to the new house the floor was installed by one of Lumber Liquidators' installers (we hired him directly). Shortly after moving into our custom built new home at the end of November, the floor started to make crackling sounds when walked on. Lumber liquidators warranty department sent out an inspector who blamed the issue on “tight baseboards”.

We had a good experience with Lumber Liquidators. We had shopped from them in years past for other projects, and we were very pleased with the product that we found, the price, and the help. We had the flooring installed and we are happy with its quality. Also, the manager at the location that we were shopping was very good.

I spent 25k$ on hardwood flooring that got installed. This was the worst product I've seen. My floor has gaps in it everywhere due to the boards all not being 5". Some were as much as a 1/4 inch smaller on top of that 80% of the boxes were 1 ft or smaller pieces that makes it look terrible. Called customer service. They said there's nothing they can do. My installer should have measured every piece before he put it in. I asked, "Why didn't your manufacturer measure every piece before you boxed it." I would not buy anything from this store again.

Got a quote for installing hardwood that was pretty much well beyond any other estimate I got (double), not to mention delivered well beyond when it was expected - 3 days to deliver an estimate. Oh yea, and they charge $25 for the estimate ahead of time. Total waste of time and money.

There's a Lumber Liquidators showroom near my house and the reps were knowledgeable and helpful. Certainly, they were very proficient with what they were doing. The prices were good and I was able to touch and feel everything too. I got the Morning Star Bamboo and working with it was super easy. I even had my kids help me with it because the new snap and stuff is so plug and play. The key was to have the flooring seasoned for a full two weeks at my house before it went in. However, the underlayment sold to me has a cellophane liner, and the cellophane has a zip-strip where you are able to line up the various rolls of the underlayment. That cellophane crackles under foot and it makes for a loud floor. It's been six months now since I put it in, and it's still crackling. Still, so far, so good. I got a couple of dogs running all over and they haven't made a mark on it yet. Give LL a shot.

I bought hardwood flooring from Lumber Liquidators and had a great experience. The flooring I got looks really good. I paid $2 a square foot and I was really happy with the price.

I liked the price at Lumber Liquidators and they have a showroom where I could look at different options. The sales reps were helpful and they pointed me in the right direction. They explained to me the difference between a couple of different woods that I was looking at. I got hardwood flooring. The quality was good and it was very easy to work with. I installed it myself. I’ve had a positive experience and I’ve recommended Lumber Liquidators to a couple of other co-workers since then.

Morningstar MS XD - This floor is absolute junk. I will be filing suit against LL. Totally misrepresented the product and misinformed me on installation. Cupping, fading after 6 months and top coat flaking. Nailed down to new sub-flooring and underlayment and used their recommended vapor barrier.

The sales reps at Lumber Liquidators were very informative. We kinda had an idea of what we were looking from but they were very thorough about the different materials and type of flooring that they had, and what was the best choice for us. We got the bamboo wood and we hired a team to install it. The installers told us that the floor was easy to install and they did the job within a day. The flooring has really good quality. We had a similar type of wood floor before, but this bamboo wood flooring is better than that one. I will definitely recommend Lumber Liquidators.

I have had a not so great experience with Lumber Liquidators. I ordered some laminate flooring back in January, and their website clearly states that all orders will be shipped within 2 weeks or so. So imagine my disappointment when months later they still haven't called me. My order hasn't arrived, and basically I was doing about all that I could reach out to them and I didn't get anything back from them. So, at the end of everything I decided that I wanted to get a refund as I have already bought and installed some other hardwood floor. The first time I tried, I got helped by some scatterbrain who insisted I need to call the store, even though the store wasn't even open. I didn't want to call the store I just wanted a refund. So I left it for a few days and then called back in the new week.

The Lumber Liquidators reps were knowledgeable and led me exactly to what I needed. We ordered the pre-finished three-inch oak and I love it. I don’t like the stuff that you gotta sand, and the pre-finished is so much easier. Working with it is just like working with the natural stuff. We did another big job on a five-inch maple and we had a bad product, and Lumber Liquidators took care of us. I've sent customers there ‘cause I've had good experience.

I purchased pre-finished hardwood flooring from Lumber Liquidators, and the help I got at the store when I went in to look at the different styles of wood was excellent. They make it easy for me to work with them. So far the flooring seems like it’s lasting pretty long. I’ve put down traditional hardwood flooring before in the house that was not pre-finished, and this went down just as easy as the original stuff. I liked that I didn’t have to do anything else to it once I put it down.

We used wood flooring from Lumber Liquidators for a bartop and it was super cheap. The sales reps were very helpful and everything was always very positive. The quality is amazing and it was very easy to work with. It’s just hardwood, so it’s great for what we did on the bartop.

I purchased some oak tongue and groove flooring from Lumber Liquidators. I like the availability of the product and cost comparison. Their rep was very accommodating and was fine to work with. All my questions were answered. The product that I purchased was more cost-effective than similar products from other companies. I installed it myself which was not that difficult to do. Overall, I was pleased with the service that they provided.

Had a bad experience with installation of my flooring. After numerous attempts with customer service, I still have no resolution. It's been exhausting working with them. They didn't install per the specifications, and I have transition strips all over my house. For less than 1000 sq feet, I have 4 transitions, including one in the middle of my living area. In order to sell my house, I'll have to pay a new company to put in new floors so it looks like a professional installed it. I've been working on a resolution for 18 months and Lumber Liquidators won't fix the floors per the specs. I have transitions everywhere except doorways, where they should be. It's been painful to say the least.

I bought two floors from Lumber Liquidators. The saleslady was just fine, but I don’t like their policy of paying 100% upfront. I bought Brazilian cherry for my bedroom and den. It was a lot of money and Lumber Liquidators wanted every cent upfront, and I just said, “No.” I would like 50% upfront, and then 50% when the job’s done and satisfied. And then, I bought Brazilian cherry, bamboo for downstairs, and I had somebody else install it for the same reason. But the prices were good. Also, the service at the store was good and the manager of the store here in Cambridge was very good.

Buyer beware!!! I paid the $25.00 to have a LL installer evaluate my project in house. On the day of installation, the LL installer determined that the quote provided was not what would cost to install the flooring: originally the estimator had said that the flooring could be installed over the existing laminate flooring. After living with 39 cases of flooring for over a week and having cleared my entire living space, I was in no position NOT to pay the additional $700.00 demanded to begin the project. (Please note, when I received my credit card bill, I noted that I was charged $750.00!) The installer said that he would reschedule the job. I was in no position to have someone else remove the approximately 300 sf of laminate now required on the morning of finally getting this project or pay what he demanded. I had no choice but to pay the additional costs.

I went to multiple places and they weren't very interested in dealing with prefinished hickory hardwood flooring. The first time when I went to price it out, the sales reps were very unknowledgeable. But on the second time, the Lumber Liquidators sales reps were wonderful and top-notch. The flooring has fantastic quality and the cost was very reasonable for the quality. I did the installation myself and it was easy to do as with all other ¾ inch type of grade of hardwood flooring. So, that was pretty good.

We were building a new living space so we needed new floors and decided to go with Lumber Liquidators. I already bought some used bamboo floors. I needed a little extra so I went back to Lumber Liquidators to match what I bought and the rep was really helpful. A really cool guy. Working with the material was really easy. Our flooring works and we’re happy with it.

We didn't know what we wanted when we first went in, but the Lumber Liquidators sales reps explained the products. It was great. We got hardwood flooring and it has very nice quality. They had a couple of boxes that weren’t in the greatest shape, but they were happy to take it back and gave us a credit. I was really happy with my whole experience.

Initially customer service was great. We started installing the floor ourselves and the seams were not going together and then they wouldn’t stay together. After many hours of trying to find out what we were doing wrong, my husband who is very experienced with home improvement projects, realized that a notch in the corner of flooring had a piece of material that when it was cut at the manufacturer it was not cut out entirely. We have had to take every piece of wood (826 square feet) and cut the notch out by hand. I called Lumber Liquidators and after being transferred many times and being hold for a long time, my call was sent to someone’s voicemail and I left a message and have not received a return phone call. We are very disappointed and had high expectations for this product.

My purchasing experience with Lumber Liquidators was great. It was my second time purchasing from them and I like the price and the product they were offering. I got some hardwood flooring for the bedrooms and the quality is good. I installed them and it was pretty simple. It’s one of those Lego things that you put together. However, they should open up more locations, because there are not that many of them that are pretty close, so I have to drive a long way to get to them.

Our old floors were a little worn out so I wanted to update. I liked the advertising and the price of Lumber Liquidators. I bought wood floor products from them and I’m very satisfied with the product. It’s holding up very well. My son did the installation and I was surprised at how tight they locked in together when we interlocked them. Everyone from Lumber Liquidators was also very good, very professional, even the guys that loaded up the truck.

Lumber Liquidators was next to where I shop, so I just went across the street and purchased from there. I ordered wood planks for flooring and I was happy with the experience. Everybody was nice to me. They fulfilled my order and everything was on-time. I picked it up, they loaded my car and that was it. I installed the planks myself and they were snap-in so it was easy.

Lumber Liquidators had a discount and there was a sale going on. We went in and we were able to match up what we currently had. We purchased some hardwood for the floor and the sales agent who helped us was fine. We had somebody else do the installation and the overall quality seems fine. The cost is good too.

I bought a new home and we redid the floors. I went to the Lumber Liquidators in Boardman, I walked around, found the floor that I wanted and then I bought it. I love the flooring. It’s great. I ended up buying the same floor for my parents’ house and put it in over there. I wouldn't send others to the Boardman store. They didn’t help when we went there and then they didn’t have the floor there and so it had to be picked up in Canton. And it was a huge inconvenience. I’d send them to Canton. They were much friendlier.

Some of the hardwood in our kitchen were damaged because of a water leak from the fridge and we eventually had to rip those out. We did some research and compared Lumber Liquidators to other stores and places that sell hardwood. They are competitive and they have a good quality product. In the end, we went to a total of two Lumber Liquidator stores just because the first time I went with my wife, we went to a store that was closer to our house. Then the second time, we went to a store that was closer to my work and it was a more convenient place to pick up.

I went to the Lumber Liquidators location, talked to one of the clerks and it went very good. I got Brazilian cherry wood that’s supposed to be changing color and it was done 95%. 5%, a couple lines did not change. But everything else was okay and I would recommend Lumber Liquidators.

We have purchased new ceramic tile floors from Lumber Liquidators and had them delivered 10 days ago. The first issue we had was that when we got the call that the delivery was going to be made, we found out they would charge an additional $40 to actually bring it up the stairs into our house (5 stairs). If we were only 3 stairs there would be no issue. So, being we have already spent over $9k to have our hardwood floors removed, pay for the actual flooring and the installation we were annoyed and just decided to move them into the house ourselves.

I’ve been at Lumber Liquidators before and recently, I got wood flooring from them. I wanted to put a new floor as part of a renovation in a rental property and the one I got matched the stair tread that I was using. Lumber Liquidators is run pretty well and the sales reps I got did a good job. They were knowledgeable and they helped me get what I needed. Then I had coworkers help me put the flooring down and it installed easily. So far, the quality of the flooring is good and hopefully, it'll last.

I’d recommend Lumber Liquidators. I dealt with them once before and had a good experience, so we went back. And what was funny was we picked out the very same flooring that, about six years ago, we had put up in the second floor of our house. We didn’t do it on purpose. So, when we got it out of the box, we could see it was the same stuff.

I purchased engineered wood floors from Lumber Liquidators. Their reps were very helpful. They were guiding me and giving me ideas. However, I wish I chose a different flooring. I wish what I got could have been a little firmer and a little different. It's definitely too soft.

We purchased hardwood for the first floor of our home and we’re quite pleased with it. We decided to go with Lumber Liquidator for two things – the wide selection and the very good pricing. We actually got a good deal, better than fair, and the cost was right in line with the quality. We also found the sales reps to be very knowledgeable and helpful. I’m located in Southeastern, PA, but when the representative looked online, he found that he didn’t have enough in stock for me. Then he suggested that if I go to Delaware, I could save the taxes, which was true, and it’s only about a 30-mile drive to get down there. I went to the store in Delaware to pick the order up and brought it home. Then my contractor installed it without any issue. Everything went on fine.

I recently purchased some hardwood flooring from Lumber Liquidators. My interaction with the rep was fine. I installed it myself and it wasn’t too difficult. My experience with them was fine but the quality of the flooring wasn’t that good.

I bought stuff from Lumber Liquidators several years ago. This time, I purchased wood flooring and used it as a countertop on top of our dressers. The sales rep was good and very helpful. We were focusing on a color and there were different selections, and he kind of helped with what to get. Also, I had to order the product and he stayed on top of it. He let me know when the material was coming in, so it all worked out good. The product was very easy to work with too. It's hardwood and it's nice. I also got a good deal on it, so it was a good price for the quality.

We had a great experience with Lumber Liquidators. We did some work on our floors and Shawn at the store was so helpful. We were undecided between hardwood or laminate. We have kids that can mess up the floors so we wanted something that can last. Shawn was great in helping us find the right product. He even used a big hammer and tried to knock down the bamboo flooring. There was no dent so we definitely knew exactly what kind of product we wanted after that. Shawn also told us to think about it and go back to the store since there was going to be a sale - we happened to be there a couple of weeks earlier than the sale. He was not sure if the product was going to be there during the sale, but he was absolutely great in informing us as a consumer what product to buy and how to save cost so we really appreciated that.

Lumber Liquidators is a small store and I had a good experience with them. I purchased hardwood flooring last year. They were well-priced and were usable. The quality was good too. Their staff were very professional, knowledgeable of the product that they were selling and they were quite accommodating. We did the installation of the flooring ourselves and it was very easy. You just lay it down and when you have the proper equipment, you're good. If I need more flooring, I would go back to Lumber Liquidators.

We purchased the Pioneer Leather Hickory in October 2018, picked it up at the store and transported to our house for it to set until the humidity level was correct. We then had it installed at the end of October. We have noticed that a section of the flooring is coming up and creating a uplifted crease. We contacted Lumber Liquidators in Virginia Beach, VA where the flooring was purchased. They sent a rep down to look at the floor and we haven't heard back from them.

Lumber Liquidators is one of the closest wholesale companies to where we live. There were two different purchases that I did with them. I got hardwood bamboo laminate floor, and their reps were very helpful, and they made sure that I made sure to get enough of the product that I needed to finish the job. So, they did what they were supposed to. We love the quality of our flooring. My experience with Lumber Liquidators was very quick and easy for the most part. They were reasonably priced, and the representatives there seemed to know what they were talking about for the installation. They were also very helpful with any other questions I had to ask.

I am sitting here writing this review 6 weeks after I picked up the flooring from the local store. And still it has not been installed!!! The "so called" professional installer came to my house and did the estimate. I thought it was a little on the high side, but I was booked solid every weekend and just didn't have the time to do it myself. So we set an install date. He called and cancelled the day before... Said he had another job to do and may not be able to get it done that day... So we set it up for the next week. My wife stayed home all day waiting... No installer... No call. I left him a voicemail. He did call me back late that afternoon. His excuse???... He forgot!!! Real pro here! So now, he shows up for the 3rd appointment. He rips up 3 places in my kitchen (about 1-2 hours) and calls me up and says he isn't allowed by law to finish the job. Really???

I remodel homes for a living. I flip houses and it’s mine when I do it but then, I sell it. I usually go to the Lumber Liquidators when I buy. There’s one near my home so I just walk in and tell them what I need. They could improve on the ramp in their 58th Avenue store. When we’re loading up. there’s a ramp there that you go up that’s not friendly at all. It’s narrow and it’s just not right especially in the winter time when it’s snowy. Other than that, I’ve never had a problem with them. I bought hardwood flooring and some tools from them six months ago and it was a fine experience.

Product was purchased in Arden NC. Store employees were helpful and we found what we needed 3/4 x 5 Bellawood. Product was delivered in a timely manner and was just what we had asked for. We also paid Lumber Liquidators to have an estimator come to the house and review what was needed for the job. His job was to source how much product and how it would be installed for the job, he also is reasonable for all transition pieces and base molding. He arrived 1/2 late, we discussed how we wanted the job done and he said that would be fine. He took the measurements and left.

Lumber Liquidators has a good selection and a good price. I bought stuff from them on two different occasions and I never had any trouble at all. I installed the flooring myself too. I sell RVs for a living. We put the flooring in the RVs. That's the reason I've bought from Lumber Liquidators a couple of times. For one of the purchase though, we put the flooring in a house and that turned out fine. That looked good.

We got engineered hardwood flooring from Lumber Liquidators, and it is really easy to scratch. It’s gonna take a really special cloth for cleaning. A big dog would scratch it quickly. Other than that, Lumber Liquidators was quick and really easy to work with. I talked to a few different people there, and they were really friendly. They talked me through the different types of materials for engineered hardwood floors, what would be the best for my project and what I was looking for. And then they were able to get the products in a little faster without too much of an extra charge.

Lumber Liquidators sells their own brand of stuff which is very well reviewed. I got bamboo flooring from them, and their sales reps knew what they were talking about and they helped me with any questions that I had. I'm doing the self-install and once you get used to it, it's not difficult. I had some initial learning curve and we made some mistakes from our install. But over the long run, those are correctable and I have more to install, and it will be done better and correctly the next time. I watched YouTube videos throughout the install, and then I had questions about how I was supposed to handle stuff, and they would recommend a gap. I used the stuff that they told me I should use, and it ended up being almost too much, but then the flooring have had dried out a little more because we didn’t have it properly acclimated.

My husband and I made 2 trips to State college store to purchase over 1500 square feet of flooring. We paid $25 to have an installer come to our home to measure exactly and what was needed to install vinyl plank flooring. We were told that we would be contacted within 48 hours. Three days later we still didn't hear anything from the installer. My husband called store to let the service person know that we didn't hear from installer. He said he would take care of it. After 5 days still no contact from installer nor service person. My husband called again the next day and requested his $25 back. The female service person said it would be refunded...it was. We have still not heard anything from the service person at the State college store. They lost a possible $7500 order. If this is how they run their business we will NOT go shopping nor referring Lumber Liquidators to any of our family or friends. Very disappointed!

Our house was from 1994. We just bought it, and we had to lay new hardwoods in the kitchen and patch in a few spots into the existing hardwoods. And Lumber Liquidators had the best price. Everyone there is fantastic, too. I already knew what I was looking for and they said they’d get it ordered for me. Our flooring is of good quality. I installed myself and it was easy. I got the lower quality wood because it was cheaper, and there were some imperfections on it. But that was to be expected with the level that I bought. It was advertised that there are small open notch. There was a handful of pieces I had tossed out due to just being really big holes in them or termite damage. But all in all, I felt like it was still a good value.

I had an excellent experience purchasing flooring from Lumber Liquidators! The sales staff were knowledgable, patient and helpful. The installers did an excellent job and were also polite and respectful.

I saw a Lumber Liquidators ad and I walked to their store. I went to a couple of local places near me but I couldn't find the model that I like. Then they referred me to drive an hour and a half out to Vacaville or Fairfield to get the laminate flooring. The service person was there and everything was prompt. I ordered, paid, picked the item up and left. The flooring is comfortable and decent. I just wish they had better stock in all stores.

Lumber Liquidators was a good place and aside from the discount which they gave me, the flooring was reasonably priced. It was very cheap. I bought engineered hardwood which I put in my two bedrooms and the corridor. The reps were nice people. They were very pleasant, helpful and polite. Lumber Liquidators was perfect.

We previously did our kitchen floor with Lumber Liquidators and we just purchased another flooring for a kitchen in another home. We shopped around and looked at the local hardware stores like Lowe’s and Home Depot, but we went with Lumber Liquidators mainly because of the availability of the pattern or color that we wanted. The sales representatives were straightforward too. They showed us the selections that they had of what the type of product and the color range that we were looking in.

I liked Lumber Liquidators’ convenience and experience in the past. The sales rep found me a good deal on the type of flooring I was looking for. I got Bellawood and I hired a team to install it. It was a positive experience with Lumber Liquidators and I would recommend them in the future.

My son had gotten flooring at Lumber Liquidators before and he was happy with them, so I went with them. The sales guys were very helpful in picking out my flooring and I got bamboo plank flooring. They called me when it was in, they loaded my truck, and I picked it up. I had some returns and they unloaded the returns for me. They did what they said they were gonna do. My brother who has been a carpenter his whole life was gonna install it and he has installed lots of wood flooring but he really struggled. They sold us this adhesive and they said it was the best adhesive. And that’s the way to go on concrete because the adhesive becomes a vapor barrier when it dries. My brother had a horrible time putting the flooring down. He said he would never do it on concrete again. He hated the adhesive but I think that’s because it’s adhesive on concrete. As he was putting the flooring in, it didn’t stay put. He had a rough time with that.

First off, I want to state quite openly that the narrative below does not reflect poorly toward our local (Harrisburg PA) Lumber Liquidators store or their merchandise. We had purchased and already installed the same material in two other rooms in our home and our experience with the store has always been excellent; as well as the quality of the flooring we purchased. This also is NOT a negative review of the local subcontractor used by our store to install the flooring.

We got bamboo floors from Lumber Liquidators. They're wide plank bamboo and they're like 7-inch wide. The sales rep that I had was really nice. It all went south on the delivery part. There was a lot of damaged floor. Lumber Liquidators need either their own delivery people, so somebody whose trustworthy, not just Joe Blow delivering stuff. Their managers need to have more customer service training, as well.

We installed floating floors throughout our home and started having the top layer of coating come off the floors. I contacted Lumber Liquidators and they did nothing to help stating that because I didn’t have central air (temperature control) and because I use a steamer which I have used on all my hardwood and have never had an issue. This is absolutely ridiculous that a company would use central air and a steamer as their excuse for their poorly manufactured product. I will never be using this company again and would not recommend them to family or friends.

I purchased hardwood flooring from Lumber Liquidators for a client. Their process was simple. The reps had some samples and I told them what I needed. Thus far, I've been happy with the quality of what I get. They have good selection and reasonable pricing.

I bought a bloodwood, which is an exotic hardwood by Bellawood, from Lumber Liquidators and their best underlay pad. I’ve dealt with Christopher and he was super. I had looked shortly after we moved here, but we couldn't put out the money yet for the bloodwood, and I didn’t wanna settle for something else. So, any time it came on sale, whether it be 50 cents off a square foot or a dollar off, he would call and let me know. He gave me the estimates on how much it would cost to get the flooring and to put it in, and explained all my options with having the contractor take everything out of the room, or we could do it, and the cost difference that that would make.

I had a carpet, so I just wanted hardwood. I purchased a hickory floor from Lumber Liquidators and my interaction with their rep was good. The quality of the flooring is good as well and the cost was fair in relation to it.

Our experience at the Langhorne location was great! Clinton was great, super nice and very informative, highly recommend him for anyone needing help! This is our second time getting floor from you guys and we always recommend to our friends!

The sales reps at Lumber Liquidators were great, super helpful, and they knew what they were talking about. I knew what I needed, and then they helped me load the hardwood flooring on my truck, so it was nice. I’m a professional carpenter and I installed the flooring myself. The only issue that I have with some of Lumber Liquidators' products is that there’s snipe on the tongue side of the flooring, which would last about two or three inches of the board. So you have a small gap in between the boards. I had a house before that I put in maple flooring and it was the same deal. That’s kind of a turnoff because dirt or water could fall down in there, and then that destroys the floor from the back side. Besides that, the quality of the flooring is great. It has a nice, hard finish, and it's easy to install.

I will never use them again, poor service. Every time I called it was something different and didn't order enough stuff so I was back and forth picking it up. Wouldn't put me on the books until it was all picked up even though it was all paid for.

Lumber Liquidators has courteous and professional employees as well as good products. I purchased flooring during a closeout sale and the representative who helped me was very professional. The buying process went fine and I just ordered and picked up. We also did the installation ourselves and it was easy. The quality of the flooring is great for the price too.

I bought some flooring from Lumber Liquidators as I liked the product better. I could have bought something cheaper from a different location, but they had a better warranty. They talked me into buying more than what I needed, and when I tried to bring back some material, they were complaining about not taking it back since their policy is not to take it back after so many days. The problem was that I was waiting on a particular product from them to finish up what I was doing in order to know how much material I needed to return back. I couldn’t get the job finished ‘cause I was waiting on something I had ordered from them, so it wasn’t my fault. Also, back when there was a lot of rain going on, I had to put the pallets on a trailer so they wouldn't get wet. I had to wait for a time when it wasn’t raining so I could take it back. I had to negotiate with the guy at the counter about it and we got it worked out.

I’m loyal to this brand. Back in 2003, I bought some Australian brush box at the Commerce location before Lumber Liquidators had expanded and the sales rep was topnotch. He owned the position and it seemed like he really cared. He was a really good guy and he built some loyalty. Plus I got a really good price on the wood back then. In 2018, I bought some random lot unfinished wood flooring that I am gonna make art out of. The deals that I got 15 years ago are gone but I still like the brand. I like the quality.

There was an old carpet that was 40 years old. It needed to be replaced and since the price was right, I purchased bamboo flooring from Lumber Liquidators. The salesman was very helpful too. Some of the parts were missing in the order and on the day of the installation, he came in his own car to deliver the missing items. I hired Lumber Liquidators to do the installation and the team was excellent. The quality of the product is excellent too. It's perfectly laid. It’s not trampled or expanded. It doesn’t have any cracks and it’s doing fine.

I've dealt with Lumber Liquidators several times, putting flooring in other houses, and I've always found them to be easy to deal with. This time, I was redoing my kitchen. I had two to get all the flooring I needed and I called ahead to see if they had exactly what I wanted. The representative said he had it in stock but when I got to the store in Encino with my contractor, whom I was paying for his time, it wasn't the item that I wanted. Their inventory management was not great because they didn't actually have it in stock. So we picked up what we could and it was a big waste of my contractor's paid time. I even called ahead twice to make sure that they had what I wanted in stock. So you can do all the right things and still, it may not be right.

We purchased Morning Star engineered bamboo in October! It's now 2 days before 2019 and we are still waiting for the floors we have already started paying for. We financed for 24 months interest free and now they say it could be another month. Originally it was sometime in Dec, then late Dec/early Jan, then Jan 19th, now sometime within the next 30 days. They explained in the store we could install this ourselves and that it needed to be glued. The more I read, the more concerned I am about the quality of the floors, bucking, spacing, etc.

I purchased ebony engineered wood floor from Lumber Liquidators and the quality is great. A previous client had purchased the same material and it looked really good installed so we went with that same material. My company installed it and it was easy to work with. It went down fast and it looked good. I would use Lumber Liquidators again. But I would never go to the Stephanie store again because nobody there was ever knowledgeable. It seemed like they hired some idiot kids to work and have no idea what they’re doing.

My house was built in 1964 and it had carpet on the staircase and hallway going upstairs. But my wife was tired of dirty carpet. I purchased a hardwood for my red oak stair treads from Lumber Liquidators, as well as red oak floor planking. We looked around the Lumber Liquidators shop and the reps showed us a bunch of options, and then we decided to go with a natural raw wood. It’s regular, real, one-inch thick red oak. They’re pretty nice. We got them in, and then the reps sold us the stain for it and they mixed it. I was able to match it with some other woodwork in our house and it came out beautiful.

We were remodeling in our business place and we got some long flooring plank from Lumber Liquidators. We paid for it online, and the sales reps directed me through the back, and they put the stuff in my car. The quality of flooring is fine.

The Lumber Liquidators in north Austin has the one with the color and the pattern I was looking for. I purchased from them because of that and because of the price. The quality of the flooring is good and the people at Lumber were friendly and explained the differences and the choices that I have between different kinds.

I was doing an accent panel on the wall in my office and got some hardwood flooring from Lumber Liquidators. They were cheaper than everybody else, and their sales reps were very nice and very helpful. The wood was good quality and I installed it myself. It was pretty easy to work with. Lumber Liquidators is a good company. I've promoted them to other people. Not only did I recommend them to friends but anybody I hear that needs hardwood floors. I've told them that I got a good deal, and they should go out to them.

I'm preparing to retire and the floors in my house were ungodly. It was carpet and it was gross. It was a park model home so, it's small. I talked to the rep of Lumber Liquidators on the phone. Then I went in and talked to them then bought my product. Then, I called back and they lowered the price. And each time, they were very nice too. They were the very best people ever. My bamboo stained wood floor looks good. I'm happy with the product and it's great. I love it and I'm very pleased. So I'm happy all around. Lumber Liquidators is a great company and you cannot beat the price.

Lumber Liquidators is great. I looked around a lot but because of Lumber Liquidators' availability and price, I purchased bamboo from them. Their reps were friendly, courteous and very helpful. They made sure that I was picking the right product for the application. I did the installation myself and working with it was fine. I have more floors that I have to do, and I’ll be going back to Lumber Liquidators because its value is remarkable. My experience is good and I highly recommend them.

I purchased a Morning Star Strand Bamboo flooring from Lumber liquidators three years ago. We aired out the bamboo for several weeks in the space before installation. Even longer than the recommended time. Our installer followed all instructions given. Soon after installation, cracks began to appear in the flooring. The installer decided more spacers must be needed. He installed several. The cracks continued to worsen, appearing all throughout the floor. It pulled away from all the walls, the spacers bowed and pulled apart leaving gaping holes. After having the floors repaired four or five times with absolutely no resolve, we filed a complaint with Lumber Liquidators. They informed us that it was due to moisture levels in our house and gave us a $500 credit. This did nothing and the cracks continue.

A friend of mine told me that Lumber Liquidators had the type of flooring that I was looking for. I got an industrial bamboo flooring from them. Their representatives me helped out. They showed me all the type of flooring and the type of glues that they had. They were really good about answering my questions and with the information about everything. Go check Lumber Liquidators out.

We use Lumber Liquidators quite a bit and we’ve been satisfied. Their representatives were very helpful. We were doing a total renovation, and we purchased hardwood flooring from them. The quality is great and it was at a good cost.

The hardwood flooring we purchased from Lumber Liquidators has a light color so if there are some scratches, it’s not noticeable which is good with me. The rep was also great. He really helped us out on what to put down because we have dogs and toenails on a hardwood floor. He recommended the teak, and they have worked out great.

There was a time when I was looking for dark laminate that wasn't too expensive as we had bought a new house and we were updating the whole thing. Lumber Liquidators had all the samples up front. They offered me to take the samples home to see what it would look like in my light. When we picked up the product, their salespeople were super-helpful in getting it all out on a forklift and loading it onto our trailer. Thereafter, we installed it and it was very easy. Thus far, we made it through the first temperature change. The flooring buckled a little bit as it's still trying to settle. Still, it's of good quality.

The sales reps from Lumber Liquidators were all very nice and helpful. They were also very willing to help with any questions that I had and I was very pleased with them. I was going to put the hardwood that I bought from Lumber Liquidators around my counter in my kitchen because I have tile floors and when people sit at the counter, they kick off against the wall and I get shoe prints on it. So, I was going to put it there. However, after I brought the hardwood home and put it up against the counter, it didn’t work. We didn't like it, and I returned it. I decided to get a better paint than what the builder put on the wall and now, I can just wipe it off.

I was remodeling the house that I bought and I got black oak pre-engineered hardwood floors from Lumber Liquidators. Their sales reps were good and helpful. The flooring has good quality and its cost was a lot better than expected. I did the self-install, and according to my contractor, the flooring was pretty easy to work with. But Lumber Liquidators should tell people about putting a polyurethane on the top of the flooring to protect it. I didn't know anything about that, and somebody else recommended to throw a coat of polyurethane because I have a child and kids like toys on the floor.

We bought the hardwood ¾” Oak floor from Lumber Liquidators for a home that we bought that we’ve been renovating and the sales agents were very professional and very informative. It was a pleasant experience. The product also has a pretty good quality. It has a 100-year warranty, so I’m very happy with it. It was very easy to work with. We’re very happy with the looks of it. We highly recommend Lumber Liquidators. I’m looking forward to visiting their store if I would do some renovation again.

I was advised by my grandson that he had a good experience with Lumber Liquidators back in the state of Florida. So he went with me when he was out here visiting in California. I liked the way I was treated so that was where I went back and I was very lucky because the flooring I wanted was on sale. I got oak hardwood flooring for an addition added on the home. The house is old. It was built in the ‘50s and it had the same oak. It's similar in color. It looks a little different but it's close. The people who were doing the remodeling installed it for me and the experience was good. The floor is beautiful and I would refer anybody looking for any sort of flooring to check out Lumber Liquidators.

The sales rep at Lumber Liquidators was nice and I ended up purchasing hardwood flooring from them. The cost was not too high and not too low. They tried to sell something other than the main thing I want to purchase, but the price is so high compared to market price, so I didn’t buy it there. I did the installation myself and the product was not too bad for installations. But the flooring has low quality. The tile keeps slipping and it's not tight.

I didn’t have any issues or anything negative coming from Lumber Liquidators' employees during the process of them getting my lumber. Everything was an extremely positive experience. If I were to go somewhere else and get the same product, I would probably spend another $200. I only floored a small room, but I would have easily spent $200+ more dollars for a less superior product. The quality of the wood that I got from Lumber Liquidators was great. It was what I needed and wanted, and it worked out perfectly. I self-installed the lumber and the process was simple as can be. I’d recommend Lumber Liquidators.

When I was remodeling the whole kitchen and the living area, I changed the flooring into hardwood and did it through Lumber Liquidators. They had good pricing that I found online than they were offering in store. The shipment didn’t arrive for almost two weeks after the scheduled date but it was not their fault since they had to face the weather. Also, I had to first get wood, then I had to return some of that, and I returned a couple other things and they were very helpful all along. I got a good deal. I wanna thank that particular place for their help.

We had a pleasant experience with LL and I’d deal with them again. The sales reps were nice and great to deal with. They went out of their way to try to help us. It wasn’t just “here’s your money, here’s your tiles, see you later.” I hired a tile guy I knew to install some tiles in our living room, dining room, and hallway and even though the installation was not as good as I had hoped (I’m having a second team come in and replace some of it), we like the quality of the tiles and the cost is excellent.

Lumber Liquidators currently has a class action lawsuit against them for Morning Star Strand bamboo flooring. Lawsuit states MS strand Bamboo flooring is unable to withstand typical ambient moisture variations causing the product to shrink, warp and swell. This is exactly what has happened to my floor. They sent out a what they called a 3rd party inspector. The fact is they hire and pay them so of course they will write the report in their favor. Otherwise they won't send them anymore work and move onto an inspector that will write in their favor.

I called during Cyber Monday to take advantage of the sales. I typically get a number of estimates before I make a decision. I was told there would be a $25.00 charge just to have someone come out and measure. Other contractors didnt charge. Within 5 minutes I was charged and told someone would be calling me to make an appointment. Days later I have still not heard from Lumber Liquidators. After calling and being on hold 30 minutes I learned they go thru subcontractors... I raised my issue with the regional sales rep located in Richmond Va... My area is Beltsville Md. First I was told...I couldn't be reached then put on hold again only to be redirected back into the calling queue. The sales guy in Richmond still hasn't called back with a resolution as to when someone can measure and give an estimate. ZERO BELIEF THEIR WORK IS ANY BETTER THAN THEIR CUSTOMER SERVICE.

The original carpet in two of the bedrooms in my house was due to go and I had Lumber Liquidators install ¾” Bellawood Hardwood. A young guy and his younger brother came to install it and they were both good. There are no marks and everything seems good with the install. I was happy with LL. Our interaction with the sales rep was all good as well, but something got a little screwed up with the initial estimate and we didn’t get enough material. It all worked out in the end and the job got done. We had to make the other trip back up because of some of the mistake and LL gave us a little deal on the last bit of the lumber. Everybody in there was helpful and I got a fair price.

I don't know if the Brazilian Cherry flooring I ordered is a good product or not because I've yet to received it. I ordered it 15 days ago (as of today). The salesman told me a week to get the product, 5 more days to acclimate in my residence before installing. Today I got an email from Lumber Liquidators saying my order had been "processed" and that one out of six items was "in transit". Really? I called the store and another salesman told me my salesman may have mistakenly assumed that the flooring and other products were in a warehouse somewhere in stock. The salesman then said he had other customers (that hadn't paid thousands of dollars yet) that he had to help and asked if he could call me back in a little while. I said sure. He never called back. Try a more reputable company that caters to customer service.

It was much cheaper going with Lumber Liquidators. We bought one box of flooring from them and they were very informative. The sales rep knew what he was talking about. I installed the flooring myself with glue. It was my first time ever doing flooring and I was surprised how easy it was. The flooring exceeded my expectations based on the price.

I’ve purchase new floors and installation through Lumber Liquidators. When the estimated came I already had buckling floors and said I’ll pay whatever it takes to fix this. He gave a quote and estimate I paid it and a week after installation the same thing. The installer didn’t speak English so I could not communicate during installation with him. The supervisor was none existent. Now I have floors that are buckled again and they are pointing the finger to moisture. I had a moisture inspector come in a general contractor come in and both have a report to poor installation. With all of this Lumber Liquidators assigned a customer care specialist who does not call or return emails. This company does not stand by their product, policies, or promises they advertise on their site.

Lumber Liquidators had the best financing option. I bought hickory hardwood flooring from them and their sales reps were helpful. My husband did the installation, and there were some boards that were twice as wide than some of the other ones, but that was minimal so it was fine. So far, I love the flooring. We also have a massive Great Dane and I noticed the other day that she would scratch parts, but the flooring seems to be holding up pretty well with her.

Lumber Liquidators is a relatively local store here, and I happened to stop in and looked at their products and talked with their salespeople there. They were very informative and very helpful, and it was a great experience. We also checked around for price and Lumber Liquidators' price was very good. We bought some flooring and some tongue and groove pine interior walls. Their reps went way out of their way to help me load the materials, and we bought quite a bit. They were very nice people to deal with. We’re very happy with the quality of our new flooring. Everybody that sees the finish product is impressed with it also. We're very well satisfied with Lumber Liquidators.

The brief experience we had with LL was enough to last us a lifetime. It was West Palm Beach store on Shawnee and the two that we dealt with are Sarah and Julia. Not only did we get conflicting statements and very few returned phone calls. The good customer service was non-existent. We purchased the product in Lincoln Nebraska and they filled the order in West Palm Beach Florida. They sent out an installer to give us a bid on what it would cost to install. We agreed with the price and signed the contract. Upon arriving in Florida the installers were scheduled to start on Friday November 16th. They took one look and started jacking up the prices.

I needed something to match what I already had so I got wood floors from Lumber Liquidators. Their rep found the flooring, went to go pick it up, and loaded it up in my vehicle. My husband did the installation and it didn't have a backing on it like the previous floor had. It was a little more difficult than the other. We had to get a separate type of glue for it.

Years ago, we purchased some flooring from Lumber Liquidators in Pennsylvania on a home that we purchased and had been remodeling. This time, we chose Lumber Liquidators for the price. My husband did his research and the representatives answered any of our questions. They were very helpful. They even helped us load it onto our truck. So that was good. Then at one point after we installed, we needed some extra pieces of trim and they ordered it and got it in quickly. Everything was good.

We purchased 1300 feet of Morning Star Bamboo From Lumber Liquidators. Also paid for them to install. Paid 9600.00 dollars for everything. About ten months later our floors are awful, buckled and cupped out. Suppose to have a one year warranty on installation. When I contacted them they insisted that it was because of the installation and informed me I should have read the installation instructions until I informed them their people install it. They very quickly change to it was a moisture problem. This is their way of trying to get out of their warranty. I tried to get some answers by calling them. They would always say we would talk to the installer and send him out to check out the floor.

We purchased a slight distressed strained bamboo floor from Lumber Liquidators. We liked the price and the sales representative was helpful. He did everything we needed him to do and then some. The only time that he didn't help me out was when he was in the store by himself. He did very well being by himself but they were very busy for there to only be one sales rep there. Otherwise, it was a good experience. The pick up was also fine. Our order came in early so we got to go get it a few days early. But it was absurd that we had to go half a mile all the way around the building to get back to your vehicle. You can't go through the building. They said it was safety reasons but that was very frustrating.

We redid our bathroom and our builder recommended us to go to Lumber Liquidators. There were lots of available choices in the showroom but we got a guy to help us make our decision. We had our re-modeler install it and the only thing they commented on, because they were having to kludge it with the tile floor in the bathroom next to it, was that it was wider than some standard hardwood. They had a problem with getting it to fit right. Other than that, the flooring is nice-looking. We chose it because of its hardiness and we wanted it to last. Overall, we had a good experience, the price was good, and it looks good.

Our home had carpet and the previous owners had pets, so there was a smell. I wanted to get rid of that and go with a hardwood floor. I got bamboo hardwood flooring from Lumber Liquidators, and my experience was good. Their rep was really good as well. He gave me recommendations. I told him what the room was like, and he helped me pick something out that would look like it would match. I enjoyed it.

Although buying the product was easy, the installation service was a failure. The estimator and installers failed to account for the height factor between the new floor and the tile entrance way to the room. Subsequently they left a one inch difference between floor heights and the transition strips installed left a significant trip/Safety Hazard. It looks like the dining room floor has dropped. The worst part is the lack and failure of response to my requests for resolution from Lumber Liquidators (customer care/store/ installer management, etc). I have made numerous requests for them to fix to the Safety Hazard but to no avail. E-mail and phone calls get the same non-response. Finger pointing at responsibility to respond to my request for results is a merry-go-round within the LL organization. It is apparent that their Customer /Consumer care and Warranty is of no value. Buyer Beware! Buy elsewhere where they value your business.

Our friend used Lumber Liquidators, so we decided to go with them. We bought bamboo hardwood floor and Lumber Liquidators' reps were all really nice and pretty informative. They seemed like they knew what they were doing and they were really helpful in loading up the truck. The product is heavy but was easy to install, too. We're two women and we were able to install it ourselves, so that's saying a lot. Also, the flooring has good quality for the money that we purchased it for. But I wouldn't get the product again. It warped badly with water and it has been less than a year since we got it. So, we're unhappy about that. We would have to rip everything up and reinstall it.

I always liked the variation of colors on the product of Lumber Liquidators. Also, my wife liked their product, so I bought engineered bamboo floor from them. I got a 5-star service from their reps. It was quick and they helped me with whatever I needed. But the flooring I installed in our house had problems. Sometimes, it's popping up in some parts of the floor because it's not glued in. It just goes together as click-lock and in some parts, it feels like it's not attaching very well. So, I had to nail it up to make it more secure and more tied to the floor. Other than that, the floor is looking good so far and the color is great. The cost was not bad, too, although it was a little expensive because it's bamboo quality.

We are selling our house after a renovation. Lumber Liquidators came and installed new flooring in our master bedroom. It was fine at first but after a month, it started blowing up and has now separated and looks terrible and dangerous to walk on. We have spoke to the store and corporate about this with no fix. We have people looking at the house almost every day since it’s on the market. We have placed a sign on the floor letting people know who installed the floor and who not to use again.

We bought hardwood flooring from Lumber Liquidators and their rep was very helpful. But when we went back to go get more board for the floors I knew that they had fired the guy who helped us. Nevertheless, the flooring has been really good. Once we put the floors down in the rooms that we initially purchased for, we liked it so much. We bought more and put it throughout the house. I love it.

We have had this flooring in our living room and hallway around a year and it wasn’t no time that the edges began to break, it’s buckling, and separating. My floors looked much better with the cheap flooring I had down prior. I’m disgusted! I went with a higher grade, waterproof material that was recommended. Now I’m out over a grand and my floors look worse than before! Never again!!!

I read reviews of Lumber Liquidators prior to purchasing 1000 SF of 3/4 X 3 1/4” Mayflower Millrun Hickory Solid Wood flooring. I was skeptical however, my experience was exceptional from knowledgeable and friendly staff to rapid delivery of product and return of unused glue, vapor barrier and unused flooring. Based on reviews I anticipated 10% waste due to cracked tongues, warped and stained boards. Our waste was about 3% and other than two of forty-four boxes that contained a preponderance of short boards, I was very pleased with the lumber. My only issue was that LL did not have spline in stock.

Our contractor told us to go to Lumber Liquidators. He is a really good contractor and I listen to what he tells me. So, we bought bamboo flooring and runners from Lumber Liquidators and our interactions with their sales reps were good. But they loaded too much in my car and we told them to back it out. Other than that, I love the new flooring that we got. It looks fantastic and I like the feel of it. Our contractor put it in for us and it was a snap and groove, but he used nails anyway. So, it worked out well. I'll go to Lumber Liquidators again and I wouldn't go anywhere else. I have also referred them to others. I always thought that because that's what's they do, they're gonna have a higher pricing since it's more of a niche kind of market. But I was surprised by how inexpensive they were and the quality of their products.

We purchased a wood flooring from Lumber Liquidators, and the quality and cost are pretty good. The sales representative was good with the communication and everything. The installation was done by one of their installers and the process was slow. There was a little bit of a mix-up, so we got delivered the wrong color of wood at one point. Then, they were short. It took two weeks that we had to wait to get the small boxes in, but they were able to fix it in an adequate amount of time. Overall, they were easy to work with and very receptive to making things right.

I liked the cost at Lumber Liquidators and we bought Bamboo flooring back in March to redo the kitchen. The sales rep was very knowledgeable but very high-pressure. We felt forced to buy them and he said not to worry if we needed to return the product. We just need to let him know. He said we needed to buy it on that day since it was on sale. He also said that it was the best choice for us and that we wanted something durable. We were very skeptical of gluing it down. We have never done it and I have hardwood floors in my house. We're very scared and my husband hasn't installed them. He has been holding up for three months and we're now trying to find a flooring guy who will come in and install them. We had one guy who said he didn’t do bamboo flooring with glue and he wouldn't even give us a quote. Now, we’re stuck with almost five grand of flooring and glue.

Updated on 05/13/2020: Two years ago we had our contractor put in Builders Pride 3/4 hardwood oak flooring from LL. They delivered half the boxes taped together with duct tape, should have been my first clue. When our contractor started laying the flooring there were huge gaps. I contacted LL and had to basically beg them to replace the damaged boxes, and they would not take back their faulty flooring which I paid hundreds of dollars to take to the dump. To make matters worse, all of this was happening while I was trying to recover from a stroke. THEY ENDED UP GIVING ME BACK 500.00 WHICH I NEVER SHOULD HAVE ACCEPTED BUT WAS TIRED OF DEALING WITH THEM. This is TERRIBLE COMPANY!

I found the prices of flooring at Lumber Liquidators to be competitive. I bought more expensive, bamboo type flooring for my house six months ago. Because I wanted thickness, I also recently bought cheaper pressed wood for my motorhome. The first time I ordered, the professionalism of their personnel was great. However, the second time, it was questionable. Their manager called me up and I thought he was kinda rude. I had doctor's appointments so I didn't pick up the flooring as quick as he thought I ought to.

I purchased floors and installation services for over 4000 dollars. The installer visited my home and measured each room. On the day they came to install, I was told they won’t do the project it as I need a subfloor apparently in every room in the house. They said they could not tell initially because the old floors were still laid when they initially visited. However, they also said that "may need subflooring" was documented in their notes. They just failed to mention it to me. I’m in the process of fighting for a refund because I have all the materials sitting in my living room with no way to install them. And I my house is a mess as I prepped every area of my home for new floors. At least the sales reps were very helpful when initially purchasing.

I'm happy with my first purchase of bamboo flooring from Lumber Liquidators. The cost of the flooring matches up to the quality which is also good so far. The reps were super helpful, knowledgeable, and really available too.

I knew how much Lowe’s or Home Depot, was gonna charge and Lumber Liquidators was a little cheaper than them, so I just went there. Their sales rep is knowledgeable. However, my illusion with Lumber Liquidators was if I went there, I would be in a big store with all kinds of lumber. But there were just all these samples, and they had to order anything I wanted so I was not able to get it the day I went there. It was a 45-minute ride to the store, thinking I was gonna get the lumber but I didn't. I was back to driving 45 minutes and then a week later, drove back to get it. Also the second time I went there, the guy loaded my truck up with his forklift. When I got home, a couple of the boxes were damaged so maybe the corner of the forklift hit it.

Bought Morning Star Bamboo in January 2013. LL arranged for it to be installed. Every year the buckling, tenting problem arises. It was not installed properly by their contractor. I had to have the floor relayed in 2017 because of severe buckling & tenting. The contractor I had do the work said whoever installed the floor from LL did not put down a moisture barrier, and did not leave enough room around the perimeter for expansion. He said bamboo needs more expansion space compared to regular hardwood floors.

We hired Great Lakes Contractors, to replace the flooring in our kitchen and front room. We stressed we needed very sturdy flooring, because we had 3 active teenagers, and 3 multi-sized dogs. Our contractors highly recommended vinyl flooring, as it was very rugged, and had a 10 yr warranty - so that's what we purchased.

I purchased a 3/4 hickory from Lumber Liquidators, and the price was great and very memorable. I paid about half the price of what Lowe's and Home Depot were offering. My experience with Lumber Liquidators was okay except I got some used boards. The new boxes were re-wrapped and I had to make trips back to get that handled. The guys had the floor down, but everything was not cut properly. They had to rip the floor up. I had to re-box it back up and take everything back down there. Then they gave me boards that were not open, and I got good results. Overall, I was very pleased with my buying experience. There's a new Lumber Liquidators right up the road here in Winston-Salem. I won't have to drive all the way to Greensboro. So, I definitely will be purchasing more wood and things from them.