LL Flooring Reviews

I enjoyed working with LL Flooring very well. I liked the fact that I had a local store and they were online. I was able to do a combo between looking online to see what I wanted then calling and conversing with them to ensure they got the order correct. The quality of the product is good. The only thing is what I ordered didn't come with an installation instruction. It was kind of assumed that if you ordered this, you know what you were doing. It could have helped if it had had some type of additional information provided other than just the product information.

Their website was very helpful because they have the feature where I can put pieces of my home with the new flooring. I like that part very well because I can see how it's gonna look with different pieces of the floor. I bought the products online and they called me when my order arrived. It was very easy.

They were very professional. The only thing that my family had a concern about was that we had to pay everything, including the labor, before installing all the products. It was our first time using them and we were very skeptical. None of my friends use LL Flooring so I wasn't sure and usually, we pay after the service is completed. But the store manager was communicating and they quickly got back to us to ensure that the installation service will be completed very quick. Also, when they found out that we were trying to hurry up and get it done, they expedited the services for us to pick up the products. Initially, it was going to take about two weeks but we picked up the products within the same week. It was very nice of them. Then, the gentleman who did the installation, Lucas, did a great job and he was very approachable. I'm very happy how they took care of us. LL Flooring is the easiest group of people that I worked with.

Some of LL Flooring's website features are neat, like looking at it on your phone, being able to see it in your room. That's a really good feature that helps with choosing the color. Also, it's a convenient location so we can pick the flooring up. We don't have to pay shipping. And the quality of the floor itself was decently rated. It was a good price for a decent floor. I had an installer and estimator come out. LL Flooring offers installation. They subcontracted out to another group. But they sent the person out to do the estimate and his name is on the estimate. I was pleased with the customer service. They're not pushy, which is good. The reps called and checked if I received my estimate from them for installation. Overall, it was a simple and pleasant experience.

I got new flooring installed in April 2021. By July my vinyl planks began separating. Contacted the installer who came out to glue them back together (despite glue not even being used at all on the floors) and just a few weeks later it began separating again. I have SEVERAL locations on our flooring where the planks are separating. Keep in mind our entire first floor was redone (3 rooms, a bathroom and a hallway). Made a claim with corporate on October 4th and have yet to receive a call back or email, despite SEVERAL calls and emails on my side. Was told 48-72 hours for a call back!!

When I ordered from LL Flooring, I got a call that my order was in and that I could schedule a pick-up for whenever I needed. I purchased some three-quarter-inch hardwood and some luxury vinyl plank but I bought the vinyl plank at a separate time. I called the store and spoke to the representative for a long time. He texted me a photo of some of the samples because my samples had not come in from the warehouse yet. He went above and beyond and I was very happy with the service. I've also used LL Flooring in a previous property and I was very happy with it. Their website's great. I used the "see this floor in your home" feature for a bunch of different flooring and it helped us make a decision.

It was a great experience with LL Flooring. They were very professional and answered my questions. Also, the material is great. It beat my expectations.

I got a Tacoma Oak hybrid laminate flooring from LL Flooring. I thought they were closed down. The next time I went with my friend that bought 12 boxes of the vinyl flooring, they had this great sign, LL Flooring, which was awesome. A guy that works there, Jacob, is a huge asset to LL Flooring. He's great in customer service. I've been with the airlines for 34 years in customer service and I really appreciate someone like him. He's awesome. Everybody's so nice. They don't talk down to you. They answer your stupid questions, even if you ask it a couple of times. The flooring that I got is seven millimeters with pad. It looks like real wood, only I'm glad it isn't real wood. This stuff is waterproof. If water would get on it, you just wipe it down. It doesn't hardly scratch. I love it. It's amazing. I'm installing it and it's that easy. I have my daughter looking into doing it within the next year.

The flooring that I bought from LL Flooring has great quality. I've had it in my main house going on five years now. It's a great product for a great price. It's convenient going with LL Flooring and there are lots of options. I had them do my whole guest house, too.

I purchased Laminate Flooring online from their Plano, Texas location. It was easy. I put in how many square feet I needed and divided that into how many boxes I needed. The team where I picked up the flooring was awesome. They helped me out and got me loaded. It was a pretty quick in and out.

Issues with Donnie ** Install: (Customer Number: **)

I saw LL Flooring online and they had a great price on a baseboard. I purchased online and picked the baseboards up at the store. It was easy.

We just bought a new house in Delaware and I'm replacing the carpeting in the bedrooms. I've been buying from LL Flooring for years but they have been less than desirable. They didn't have the flooring samples I needed. I was ordering the last few boxes of one of the floorings and I couldn't see it because the only box they had was in Delaware. I wasn't gonna drive two hours to look at a stock. So I expected it to come. They said, "Oh, you'll have this in three or four days." But it took almost three weeks. And I had ordered the flooring, thank God it was something I wanted because the other ones I had ordered samples of and found out that they were a glue down laminate rather than a snap together one. So I'm glad that I got samples. But it took an incredibly long time to get them. But the sales reps in both stores I've dealt with and online have been incredible. My guys here in Glen Burnie and the guy in Delaware have been incredible to deal with.

I got an estimate from LL Flooring for the flooring that we wanted as well as the installation. I ended up just ordering the product itself online. It was on sale and that helped. We got the product sooner than when we needed it, which was awesome. We hired someone to do the installation as that was much cheaper. But I have to wait for my contractor to be freed up so the installation won't be until the end of the month. If we like the flooring well enough, we are gonna purchase the same thing and expand it in the house. On the whole, LL Flooring did whatever they needed to do and they tried to accommodate me no matter which way I went.

We have a seven-room motel and 10 cabins, and this particular order was a repeat of some flooring we had already gotten from LL Flooring and that we were happy with. I have a maintenance guy who's been doing the installation and the product is very easy to work with. We live here on the property and we've put some in our kids’ bedroom as well as in our bathroom, and it was very quick and easy for somebody who has carpentry skills but who's never done it before. The kids are constantly getting water over the bathroom floor and it doesn't seem to be damaging the product.

I purchased vinyl flooring online and it was easy to do that. The only complaint I have is that when I placed the order, it was supposed to be picked up because they showed that it was available at Pomona location. When I was on my way to pick it up, I called to let them know that I was on my way. They told me that they only had two boxes. So, they told me that the order wasn't to be picked up there. It was to be picked up at the Rancho location. It was just not the location that I thought I had placed the order. I don't know if they automatically moved the order to whoever has more in stock.

I researched many places looking for the right stuff that I wanted. And LL Flooring's was the right stuff. It's everything I wanted. LL Flooring was very helpful. I just went in and found what I wanted online. And they helped me out with that and told me what I need to go with it. They helped me load the flooring in the car. It took three trips because there was a lot of tiles. But I had one box of cracked tiles. They were all cracked right in the half. So they just gave me the money back to that box and said, "Use the box." Which is good because I can still use them for end pieces. So they were pretty good. I enjoyed it.

I purchased three butcher blocks. Two of them on one order and one on another. I've already opened them and they look wonderful. They are good quality for the money.

We went first to look at cabinets, and then we saw that LL Flooring was right next door. We walked over there originally, and then we weren't ready to purchase in store at that time, so we just placed an order online later when we got home. It was easy to find the products on the website. I was looking for white stair risers and there were quite a few products that didn't have the imagery just yet. But I was able to go into the product details and confirm that they were white and the exact color and if it was finished in the top left bottom or right.

We were redoing our bathroom floors and the store that we bought the flooring from didn't carry the quarter round or the molding that we needed. We didn't realize that there was LL Flooring near us, so we went to them, and the price was reasonable. We bought the quarter round that matched our floor and the glue that went with it. When my husband had some other work he wanted done, we went back over to them and bought a box of the flooring that he was going to need. The only thing that I wish is that they had a bigger store and it was out so that a lot more people would know it was there. I guess it's been there for quite a while and we were not aware that it even existed.

I ordered laminate flooring online and the website was super simple to go through. What I like is that I can add my flooring in, see what it looks like with the colors the site has, and take a picture of the room. It helps me match a lot easier than going into the store and actually looking at it, and then trying to put a phone up next to it. It works a lot better. Just make sure to take the picture of the room in good lighting, and then add the flooring in. The sales representatives were quick with getting the email. They called and left a voicemail and let me know that my order was ready to pick up.

Part of order not received, unable to finish project,, manager extremely uncaring and unprofessional. Have had many commitments made and broken, seems like they are just trying to get us to go away but yet my dining room is not usable due to not receiving final box.

LL Flooring had the stair nose for hardwood flooring that we needed. We got Bruce Butterscotch Oak, and on a search, that product came up as the option to work for it. It was a quick two-day delivery. The product that came in the mail was great. It was just not the right color. We had to go to Lowe's and ask them for what they thought would be the better piece and have ordered that and are having to wait until that comes in.

LL Flooring had this interlocking slate tiles with pretty greens and blues. I looked it up online and I liked it, and their prices were great. They have a super easy online service. I entered in the measurements and it told me how much square footage and how many boxes to buy. I went one box over just in case and it was perfect. My brother-in-law is installing the tiles and he says they're awesome and looks good. I would use LL Flooring again.

We had LL Flooring five years ago. I had a contractor do a little bit of work in one place and he used them. So, I went back to that store again. The manager, Mary, is very sharp. She runs the store in Lorton and I've had a very good experience working with her. I got 300 square feet of hardwood and I'm installing it right now. I've never had a problem with it and it's always been good quality. I've had a couple small issues before so I took it back and they took care of it. LL Flooring is a well-run operation in Northern Virginia. They’re very good.

I purchased from LL Flooring the Saint Germain Oak vinyl plank flooring online and I picked it up at East Brunswick. But I went to look at it at Union. They didn't have enough there because we just had the flood in New Jersey and a lot of the waterproof flooring was low in stock. So, I would have to have to go to two locations. I went to the showroom and they explained everything to me as well as other kinds of flooring and the underlayment. There was some confusion though when I called customer service. Since I purchased online, they told me I would need to come down there for whatever reason and verify the credit card first. I was going away on vacation and when I called back the next day, the other person told me that the contractor could come and pick it up. But the customer service at the store was good and the manager was very knowledgeable.

When I originally placed the order, I figured it was gonna take a week or two to get the products from LL Flooring. But now, we're going on three weeks and I want to see how long it takes to get this. I was supposed to get the products from LL Flooring in two to three days and I was glad when I was told that. About 10 days into it, they called me and they were going to bring it the next day. But I'm bedridden and I live alone. I can't get up, I can't move and my legs don't work. So, I can't do it. I don't have anybody here who could check it in for me for the next day.

Everyone at the LL Flooring store was wonderful. I had rented my house out and the tenant ended up with a lot of water damage. Unbeknownst to me, she tore out a lot of it because she was told, "If it's been two years, you can't get the same stuff." I was very fortunate that I like one of the best sellers and they always have it in stock. So I was able to purchase enough to replace everything that had been damaged and taken out.

The price was cheap when I found LL Flooring online and the shipping was quick.

I was looking for specific colors and styles. I wanted to color match the flooring against some of the furniture and decor that are in the room. I was able to purchase what I wanted at LL Flooring. The color was perfect and it was exactly what it looked like online. I purchased laminate flooring online then picked it up at the store. Everything was fine and easy. They pulled out the products in a forklift and loaded everything in my vehicle for me. They put a thin piece of plywood underneath everything so they wouldn't hurt the vehicle. LL Flooring had good prices and people.

I ordered the Great Homes brand of the high gloss laminate from LL Flooring and I installed it. It was easy and nice. I was surprised by the quality of it and it was inexpensive. LL Flooring had exactly what I wanted and they had a lot of choices. I was pleased with the website, the purchase, the price and the quality.

I found a color through my cabinet designer that I absolutely fell in love with but their prices were more than double LL Flooring’s. When I walked in with a color sample to the LL Flooring’s local Peoria store and I said that I would like this color, it took them literally 30 seconds. They found the floor’s exact match and worked wonderfully. I loved the help that I got from them but I started using online now that I'm here in Missouri. I moved here and we got ready to build the house and the cabinet colors changed, which is why I ordered another sample.

I ordered the flooring online and it was gonna be a while before they could get it all to me, so I ended up going to a store about 30 minutes from our house. They had some of it. I ended up the very next Monday going up to Athens, which is about three hours from us, picking up the rest of it and bringing it home. Ms. ** at the LL Flooring in Byron, Georgia was absolutely amazing. I had ordered this not knowing we had a water leak. We started ripping up the floor and found out that our hot water heater was gonna fall to the floor. When I called her and asked when could I get the flooring, she went above and beyond to help me find in-store where they had some in stock. I love the flooring. I have looked and looked, and this was perfectly what I needed. I'm very impressed with it.

Day one of installation the contractors was a NO Show. The next following day they wasn’t prepared to do the subflooring that was in the contract. The contractors spoke very little English (Spanish only) and had to get the Project Manager on the phone to translate. By the end of the day I was informed that I required 2 additional boxes. But when I purchased the flooring I went 20% over to ensure this would not happen.

I used LL Flooring before, and I had good luck. I used them again and the lady was super nice. She told me which one I picked out before I had loaded up my truck. I feel good about the quality of the flooring.

I passed up other opportunities for Labor Day savings to go with LL Flooring only to regret it. Unprofessional, lazy, uncaring, with a sucks to be you attitude. I had my heart set on a particular floor. In home consultation was scheduled, after that nothing went right. I received an email stating that the estimate was received and someone from LL flooring would contact me with the estimate. I never received the call. Finally I received a call two weeks later, not to give me an estimate instead I was told that I couldn’t get the floor I waited weeks for. Terrible company.

I bought a lot from LL Flooring over the last three years and everything's good. The process is easy online and it's easy getting to the store too. They are helpful and knowledgeable down there. I purchased some online and I had to pick some out. I got laminate planks six months ago. I install the flooring myself and it's easy to deal with.

LL Flooring had a really good price and ratings as far as customer service. I liked it that the pad was already attached to the flooring.

I ordered laminate flooring online from LL Flooring then I had to go to the store and pick it up. It was ready in three days. The quality is good. I thought it was a little bit thin, but it ended up being fine. The pricing was real good too.

I bought vinyl plank flooring from LL Flooring and so far, so good. The reps were great.

LL Flooring was great. They have a very intuitive website where I can get a visual of what the flooring is going to look like in my room and it looks almost identical to that after I put it down. I went with the laminate walnut that they had in their storeroom. I picked it up the next day and they helped me load it into my personal vehicle. So far, it's been of good quality. I have a lot of dogs and nothing has gotten torn up or scratched.

I found the flooring that I was looking for and it was very easy. I was able to pick it up within a day's time and everything went great. Doing the loading process with the people at LL Flooring was excellent. I did the installation myself and the flooring was easy to work with. Also, my wife seems to love it. For the price I paid, everything's fine. I just have to be careful with moving furniture across the flooring because the pattern that's on it is just sprayed on.

The sales rep was excellent. The installation and quality of the flooring were good but it's expensive. I was like, “$3 per square foot. Not too bad.” I know it’ll be a little bit more for installation. Other than that, I'm overall satisfied.

LL Flooring DOES NOT stand behind their products! 6 months after installation, I now have to repair this ** of flooring myself. I called them to discuss them having to replace this 6 month old flooring since it began curling up and separating at a seam where my office chair kept rolling. After some time, I began seeing separation, then called LL Flooring to come and take a look at the floor where it needed to get replaced. Dmetrei, the manager of installation came by and saw this issue. He then stated LL Flooring would be contacting for replacement options. I had to call them 8 days later to get status. I speak with Tanner on the phone, he then begins to state that I must pay an additional 895 for the repairs. I then asked to speak with Demitri, the store manager in Bellevue, WA. His cowardly ** did not provide a callback. I now am seeking to speak with the regional manager since the store manager lacks a spine!

The three pieces of tile trim I ordered over the internet and went to the location to pick up worked out perfectly as designed.

We placed an order at the Comstock Park MI store back in Feb 24th 2020 for Builders Pride engineered hardwood acacia flooring, that is made for LL Flooring. It's installed in our living room and master bedroom, over $ 5000.00, and now we have a crackling sound on every board you step on with some now noticeable swelling and contracting. I took LL flooring three months to deliver with several dates that were cancelled and rescheduled. Understanding during Covid Pandemic, there would be delays, which leaves my wife and I to believe, our flooring sat in an overseas can for a few months in heat and humidity, causing these issues. Contacting the store manager his answer was to sprinkle baby powder in between the joints. What? Then I wanted to lodge a complaint so he sent it to LL Flooring's "Senior Escalation Complaint & Response Specialist". This is where you get an even bigger runaround.

I picked up my merchandise, and the young gentleman that was at the counter was fantastic. Helped me load it up. Did a great job.

I ordered some Acacia flooring from LL Flooring and I did it online, but the way that worked out wasn't ideal. I paid and then just waited for it to arrive. I called to double-check when it was supposed to come in, and they said, "Oh, yeah, yeah. It's coming. But we just didn't have your number." One number got left off my phone number, but they were really good at handling the problem. The manager was great, and my order was here within a week. I brought the wrong car 'cause I didn't know what size the boxes were, and the guy helped me load them into my Mercury Marquis, which is a sedan. We made it work, and the guy was super cool with the store too. That was the North Kansas City location, on Vivion Road.

I have used LL Flooring several times now, and I like the company very much. Recently, I purchased vinyl flooring for my basement. I had a construction company doing the renovations, so they did the installation and it went fine. I want to renovate the rest of my house and put the same stuff down if I can get the financing. I had an offer from Synchrony for three years at no interest and if that's still available, I plan to do the rest of my house.

They've been very professional and easy to do business with. The luxury vinyl planks are all in stock and they've been nice enough to hold on to them until we get a little closer to the installation date because it's gonna be hard to find rooms to set a whole pile under my house.

LL Flooring should get some air conditioning 'cause that store we went to is hot. Apart from that, we got the stuff we got in store installed, and the hardwood floor is good. However, we placed an order online two weeks ago and we still haven't received it.

I bought 1,100 square feet of the cedar oak flooring. My daughter did most of the transaction online and she's never done anything then my oldest daughter went and picked it up locally. They loaded her and sent her home. I was very happy with them. The product itself is easy to put together, but I've not done so great on some of the cuts around corners and walls. The quality also worries me because I don't see it lasting more than 10 years and it'll come apart. That's because of the way it's made, but I understand that already.

The sample I got from the store was much different in texture and color and feel. The sample of the product I got from the store was smooth. The one they put down has ridges and is plastic. I even sent Lumber Liquidators two pictures of the bubbling in the floor. They sent me an email saying, "We're going to see how we can move forward," but that was over a month ago. Lumber Liquidators won't stand behind their work or their products. I would think they would want to do what's right not what's easy but they're corrupt so they do what's easy. I sent them pictures but they don't even acknowledge the issue.

I purchased flooring back in 2017 from Lumber Liquidators and within a day the floor was severely scratched by everything that touched it (chairs, etc). I immediately called and sent pictures. They gave me a store credit which they said would never expire. I tried to use the credit in February and they said because it was being transferred to unclaimed property I couldn’t use it. I filled out the form from BDO (their unclaimed property people) and it stated lumber liquidators would refund anticipated no later than may 31. Now mid July, still nothing and LL flooring now won’t help a bit. They act as if it is no longer their problem.

LL Flooring did the flooring in our 2300 square foot home. The work was poor and left a lot to be desired. One of the door entry ways was cut too high for the flooring, we are still fighting with them over reimbursement, after we hired someone to do the work they promised to do, but never did. Some of the floors they installed buckled, becoming a safety hazard; other floors started moving, which they have came out to address twice; the problem has resurfaced for a third time; and the scratched up the entry way of many of the doors with the equipment used to cut away some of the lower part of the entry way of the doors to accommodate the new floor. The workers do a poor job of cleaning up behind themselves; it took up weeks to rid our home of the dust and debris left behind in the home and garage.

Purchase vinyl flooring for condo at LL Flooring, paid in full for flooring and installation. LL provided installer and I meet with installer to assess floating vinyl over preexisting floor in all of condo...I told him I was remodeling the kitchen and new appliances after remodel. The floor was installed and looked very nice. Problem was when new appliances were to come and founded out the flooring was floated in front of dishwasher and there was no way to remove this 14yr dishwasher...I called the store...basically stated to me the installation was not their problem and to contact corporate or installer. 3 calls to corporate..no response, finally got installers cell # but no return calls there either...

We chose Driftwood Hickory Ridge, and I couldn’t be happier! I had found a different vinyl from another store, but it was out of stock, and they had no idea when it would be in. I used the virtual floor app from LL flooring, and we fell in Love with the driftwood vinyl. We went to the store here in Texas, and started the process. Everyone from the beginning to the end were so helpful, and kind. We were so glad that LL Flooring had the vinyl in stock, and the installation was great too. I highly recommend LL Flooring.

Soon to be one year ago I purchased flooring for two bathrooms. Paid in full for materials and install. Floors were installed incorrectly and are now lifting. Damage caused by the installer was acknowledged but continues to be ignored. Contacted after leaving Yelp review but that was a joke too. Filed complaint with BBB which was followed up with a call from claims department stating "it is being worked on". This company and customer service is a joke. They have no problem taking your money and leaving you with a mess! I am now out the cost of floor, install and damages to carpet, vanity and bathtub.

Great experience with salesman. Installation done end of February, we chose wood-look ceramic tile for our kitchen/dining room. Right after install had a tile pop loose, and then noticed grout was crumbling in between tiles. Called store and installer came out and repaired. The next day another few loose tiles and more grout crumbling. Called store again. Installer came out and fixed. Same issue for a third time. We spoke to supervisor of installer. He came out and looked and said he’d make sure to make it right. Said he was going on vacation week of March 15 but would call us when he got back to schedule repair.

We bought our Hickory floors a year ago. At the first they were great and loved the way they looked. My wife went out and bought the cleaner and cleaning product they recommended. She keeps the floors very clean. Now after being down for a year, we are seeing splits starting to occur around different parts of the house. Looks like plenty of people are having this problem. We have a whole house humidifier and our humidity stays the same, so not a dry problem. As others have I called and got the same run around. All they will do is give us a box of new product. What a rip off. Most of the splits are in the middle where it will not be easy to fix. No telling how much more you end up destroying trying to get the bad out.

Three times I order the flooring. I found a marble looking floor. The installation could not be done because the installer said the flooring was no good, second floor was no good, the third floor was installed bad. Now vents go though floor and floor not even lined up, Jeff sold the floor should be fired so should Mark the installer.

Purchased flooring from them back in 2018, the flooring we choose also had a "Lifetime Warranty". Since we were not from the area, we asked who they would recommend to install the flooring, they provided us a name, we received an estimate from them and had the work done. About a year ago, we noticed the floor rising in spots, very noticeable and could trip over if you are not paying attention. I too got the same run around, send 10 pictures and someone will be in touch. I kept getting "reminder" emails to send the pictures, which I did EVERYTIME! Finally they gave me someone who said they received them and reviewed and told me since I had no "extra" pieces to send them to be tested, I would have to hire a floor inspector to determine the problem.

I'm happy to report that LL took great care of me. I wasn't dealing with the correct person originally.

The company reached out to me. We came to a mutually agreeable solution. The issue was mainly due to their sub-contractor inflating a price to level the floors, and the take the price now, or we leave and do not know when we will be back attitude. I knew, and understood the leveling was possible, and necessary. Just not an overall increase of the entire price (product, tear out, install) by 43%. However, they hired the sub-contractor, not me.

I have not gotten the flooring yet, when we ordered our flooring we were told to expect delivery in two weeks. It is now 7 weeks later without delivery. I have yet to even see the product, but order an extra month or two in advance. Do not expect any communications from the company to advise that there would be a delay, customer service is severely lacking.

Let me start by stating I love the quality of the floors and they look great in my home. However, the installation process was abysmal to say the least and is cause for me not to return as a customer to LL. Here are a list of my complaints: 1.) The installers did not wear masks and laughed when I suggested putting them on. This was not a huge concern of mine. Otherwise, I would not have let them in my home. However, I do believe when travelling from home to home your installers should wear masks during the pandemic. 2.) They were here until well after 9:00pm installing the floors. They disturbed my neighbors with the cutting and hammering. I was told the installation would take no more than a day but clearly they should have left around dinner time to return the next day to finish.

Updated on 03/26/2021: I have been going back and forth with Lumber Liquidators since last September and my flooring is delaminating all over the house, now I have paid for an inspection since Merilee from customer service told me I could “Get all my money back and they would even pay to have the flooring removed if it was found defective“. Of course that has not happened and the inspector found that my flooring was not manufactured correctly. Now Merilee has no recollection of what she said. I can’t get a call back and I spent 30 minutes on hold yesterday waiting to speak to her only to get nowhere and I am still waiting for an email regarding what she terms now a possible “store credit”!!

We had 1800 square ft of laminate aquaseal floor installed in a new home we purchased. The floor has been in 3 weeks and there are chips and cracks everywhere. Our contractor shared with us that it is MDF and does not have any give. When he locks the two pieces together it buckled which creates more problems. My contractor has spoke with 4 different people and even though it says 100% warranty they are only willing to budge 50% of flooring costs at best. Not including the install. We spent $10k on a new floor and it looks terrible!! I am extremely angry and will not recommend them to anyone.

We went to Lumber Liquidators to replace carpet on my second floor and stairs. We have hardwood downstairs already. The store folks were nice and helpful, and we got a good price on hardwood that matched (closely) the stuff we already had. We went through Lumber Liquidators for install as well. But Lumber Liquidators contracts with RW Flooring for the install process, and RW Flooring then hires independent contractors to do each job. I would never trust this again.

Dissatisfaction with purchase and installation of my Engineered Click bamboo purchase made on 8/28/20 Salesperson and installer were informed that the installation was going over a concrete slab 1,800 s/f. I was assured there would be no problem using the product we purchased; however, this is not the case. The misrepresentation made to us is not on the product's surface or finish. But in its thickness and firmness. We were shown a sample that was mounted on a ½ thick all wood display sample. The piece was firm and sturdy to our touch and standing on it. We discussed the removal of the carpet. Told by both sales and installer, the bamboo would feel the same way sturdy! Where the wood meets the tile, the area would be level. We have many high areas that one may trip on. The transitions are high and cause stumbling and tripping. The floor looks like it was not professionally installed where it meets 40 ft of tile.

Finally, Lumber Liquidators agreed to send a contractor to my place to fix the issue for me. It seems like they value me as a customer. They spent much time to answer my questions and resolve my concern. We finally reached agreement in resolving the issue. Now I am just waiting for them to schedule a contractor to my place to resolve the issue.

I have nothing but great things to say about Rose and the Lumber Liquidators on Norfinch in Toronto. They were able to find my flooring in a few areas of Ontario and then get it to me within 2 days. They are the best, if you are looking for new flooring definitely the store to call.

NEVER use this company! They do not honor their product warranties. We got flooring from them and when it started buckling, they blamed it on Installation. Thank goodness we used Kennedy Restoration for the installation. They are wonderful and are honoring both theirs and Lumber Liquidators warranties. LL is awful! Fool me once... Never again.

We bought a beautiful solid bamboo floor from LL in 2017. It was installed according to directions in Feb of 2018. It looks absolutely beautiful and the local LL store in Manchester, NH couldn't have been more helpful. This summer, several boards began to show surface bubbles. When burst, the bubbles oxide syrup-like fluid that smells like molasses. We asked LL for advice/help. There was no issue with subfloor moisture because the flooring was installed over a plywood subfloor not concrete. They refused to help until a class action lawsuit regarding the product was resolved. We were away from our home for 8 weeks when we were mailed about the class action and when we returned, it was too late to join the suit.

We purchased hardwood floorings and all other items for installation. The sales persons at the Waldorf MD store were very professional. A representative came out to measure floor and provide a cost estimate. We decided to accept the price quote UNTIL we were informed we had to pay the entire amount before they would even schedule us for the work. Whose pays someone thousands dollars in advance of work being done. I spoke to Josh in the Richmond Office. Customer Service who was not professional. When asked for his last name he stated it is the company policy not to give out last name. Any contractor who wants 100% before the job has begun run away.

June 2019 I purchased flooring to be installed. The total $9000 for about 1200 sq ft and labor. RW Flooring was the company they contracted to do the work. I chose laminate and questioned the salesman at the store if it would be ok for wet areas such as bathrooms and kitchens. Was told they had it their homes and laminate wasn’t like it used to be and it would be fine. I was having my whole lower level replaced. Time came for install. I had already removed all carpeting so they had to revive tile from kitchen and bath and half, and an area of hardwood in dining area. They had leveling material in case the foundation needed it.

After much and back, the problem I had with LL has been resolved to my satisfaction. I have been reimbursed for my problem with my laminate floor. The company still needs to improve its customer services.

Just a little review of Lumber Liquidators I'd like to share. I had an appointment for September 28th to have my floors installed in my living room, my large mudroom/entry and adjoining bathroom. I took both Monday and Tuesday off because they said it could take 2 days. The installer apparently wasn't feeling well and showed up late Monday morning and said all he was going to do was rip up the carpeting and that he would come back to finish the next day.

Horrible experience from making my choice to the terrible measure person to getting the deals that I started with to not getting educated sales reps that don't care if they make a sale. NOW LOOKING AT THESE OTHER REVIEWS and I've decided I just wasted a lot of time and frustration along the money to have a high school girl come out and do incorrect measurements. MOVING ON to better exp. I suggest the same to others.

We used Lumber Liquidators back in November 2019. We had bamboo installed on the whole first floor. After the install we noticed right away about the color distribution and the gaps between the planks. We talked to the installers before they left and they assured us the manager of the install company would get back to us. Well a month later he finally did. And instructed us to install a humidifier on the heating unit and that will take care of the gapping. $700 and 3 months later, the gapping is still their. And the last 6 months has been going back and fourth trying to get this taken care of.

Our experience with LL Dothan began September 2019. Michael & Jeff were very easy to work with, very knowledgeable of product & very customer friendly. They went above and beyond to help us with our purchase. Go see them for your flooring needs.

We just had laminate flooring installed and the installer said that because of the dampness in a couple of spots from the air handler that the flooring was making the baseboard coming loose from the wall and we have a vapor barrier of 25 mm under the house installed when the house was built, there is water from the air handler on the top of the vapor barrier (in some spots) but not all over, is this the reason for the problem?

Our flooring project, which was originally quoted and agreed upon to cost $2,500, ended up costing nearly $4,000 due to admitted "oversights" made by the company-provided estimator. On our installation day, it wasn't until our old carpets had been removed that the installers noticed that our subfloor was roughly 1/2-inch lower than the flooring in the connected rooms. We were given the option of either having a 1/2-inch "lip" when you entered the rooms - which would be a major tripping hazard - or pay over $1,000 on the spot in order for the installers to purchase and install plywood to even out the flooring. The LL installers, along with the LL customer support agent, admitted that the estimator should have noticed this issue when he visited our house, checked the subfloor, and saw a sample of the flooring we would be ordering. Even though they acknowledged this "oversight", we were still left with no choice but to pay the extra money.

Lumber Liquidators tells me it is not their responsibility. They haven't even sent someone to look at it. THEY ARE TERRIBLE! I spent over $6000 for my flooring 2 years ago and I have been trying to get Lumber liquidators to send someone to look at and repair my terrible bumpy raised flooring.

The warranty is a scam, I bought Core vinyl plank flooring, and after 2 weeks the tile start to plank out of the floor, the finishing around the tile it is too short and not click very good. We notified Lumber Liquidator and I didn't know they give the same story to everyone who called (send 10 pictures or more and we will call after 48). Well, after 48 h they email me that they dont received the pic etc... Just give you heads up my floor is only 30 day old, and I know already their answer... No warranty apply on that, because they do the same with every customer that complain. 1 week pass and nothing yet... "Keep you posted, thank you..." And yes we bought a vinyl plank that was advertised as a highest quality product with life warranty..

We paid $18k for a brand new hardwood floor install. The installation supervisor was arrogant, rude, and made inappropriate comments to my wife. The actual installation was full of blemishes, creaks, cracked boards, and protruding nails amongst other major installation issues. When I pointed out the issues, the installation supervisor said to call Lumber Liquidators and they would make any necessary repairs. Fast forward to three months of completely useless customer service from Lumber Liquidators and a very expensive and poorly installed wood floor. Do yourself a favor and don’t ever do business with them. They use sub-standard installers who do a lousy job and then everyone hides behind a worthless warranty. If I could give them negative stars, I would. Time to lawyer up and get some satisfaction.

First, the guy that came out to measure, was good. The techs that came to install did not speak English at all. They wanted to “level” flooring for additional 2k (20 50lb bags At $ 100). I stated that it doesn’t require 20 bags. When I called the store, manager stated “if you don’t do the work we recommend, we are not going to cover the warranty”. I stated it was not that I did not want to spend additional $$ but the 20 bags for 400 sq ft was not reasonable. He said, "Let’s do 10 and if installers need few more bags, I will not charge." Installers finished the job and left some area without coverage. I got charged ~ 1136. Installers were done in 1 hour. So they made $ 800 for 1 hour job? They are coming back on Monday to complete the job. I need Corp to look into this issue.

I visited the Lumber Liquidators store in Little Rock, Arkansas this past weekend and looked at some flooring. To get a sample, I had to provide my phone number to the sales staff. I didn't think anything about it but this past week my phone has been blowing up with telemarketers. Apparently Lumber Liquidators sells your information and I ended up on a list. Prior to my visit I hadn't received any telemarketer calls and Lumber Liquidators is the only store I gave out my phone number in the past few weeks. To say I'm not happy with Lumber Liquidators is an understatement.

We spent about $6k in engineered hardwood flooring at the Williamsburg, VA store about 2 months ago. We finished installing the floors a month later and experienced water damage on some of the board panels. I assure you the water was on the boards for NO LONGER than 8 hours! The paint began flaking in less than 8 hours even next to my dog's water bowl! Terrible product. If you call the salesman that sold you the floors, they won't even deal with you and make you call customer toll number. Once they make the sale, they couldn't care less about you. Customer service won't even come out to fix or replace the boards. DO NOT PURCHASE FLOORS FROM THEM....or you will be sorry.

I purchased flooring for the living room and kitchen, the boxes was opened and I guess it dried out the sticky backs on most of the order that I picked up. Some stuck, some did not so I ended up picking up most of what was down causing me to have to buy more and glue, and rented a 100 pound roller to help it stick so I thought. The floors are mostly coming up. Some stick on the ends and not the middle so it make a sound when you walk on it. I have stop installing the floor as this was a waste of money. So now I have 2 different color floor in my house. I will not buy here again. I have a different brand of laminate flooring upstairs that turned out perfect.

As of today July 8th no money has even tried to hit MY closed Chase checking account Which the closed debit card was attached to. I HAVE CONTACTED CHASE and I have emailed you all documents from them proving no money has been received. Mr. ** is the Executive director at Chase Customer Service who also confirms no money has posted. I authorized a corporate check June 5th. I did not authorize a (electronic credit) back to the account due to the fact there is no account however, on June 21st Finance lady Aisha stopped my corporate check and issued electronic credit back to a card on an account that don't exist. I don't know why your systems/screenshot show approved. There is a big error on your guys end!! This is not my fault but I am left holding the bag.

Installation Cost: Approximately $10,400. Size: 1100 sqft. Estimated Time: 5-7 days. Start Date: May 18, 2020. Completion Date: June 16, 2020. The materials we purchased are great, were delivered in a reasonable time, and were given plenty of time to acclimate. For the rest of the review, I am going to be as fair as possible, and include any mitigating factors to the problems I experienced. I really considered not even bothering to take the time to write a review, but my wife said "I wish I had heard our story before we hired them". So I'm sharing my experience not trying to convince anyone to use them or not, rather to provide information so others can make an informed decision.

We bought 1600 SF of Aquaseal laminate flooring in May 2020. We were told that it was the best laminate they sold and was scratch resistant to even large pets. It was advertised as an AC4 rated floor (commercial). We noticed it had several scratches and gouges that penetrated into middle layer, when about half of it was installed. We had a professional contractor install, who was very careful with it. Even a week after we quit installing and wore nothing but socks we noticed more scratches appearing where our chairs with felt pads were. We had AC4 rated laminate in the past and it was very difficult to scratch, in fact it looked new 2 years later.

We made a large purchase from Lumber Liquidators in 2015 engineered hardwood Tobacco Road acacia, for our whole house, the living room a board started coming up at the end of the board. I called the store in Concord Ca where we made the purchase and they told me it sounded like the board was defective. They told me to call their customer service, it’s been 2 weeks. Denise who I spoke to and sent pictures to never bothered calling me back, she told me she would call me In 2 days and now it’s been 2 weeks. When I call in the representative who answers always tells me she is unavailable or gone for the day and tells me to leave a message. I would have never purchased from lumber liquidators if I had known this is how the warranty and customer service works. In the meantime I had to pay the contractor I told Denise about to pull up part of the living room and change out the board.

I have purchased many floors through this place, well never again. I recently purchased a floor for my own residence, which my grand kids helped me with because they were going to split the 100.00 cash back. Well I waited the two weeks after the purchase to submit, and lo and behold they keep giving me the run around. "I don't have this info, or that info and we can't process it, you only have a few days do this or it's too late." They make sure and give you that info right off the bat. I sent in the only info they sent me. It has date of purchase, my card number, my order ID number, the whole thing being paid for but they keep telling me it's not good enough. It has to say invoice on it.

Refund for difference in square footage received July 08, 2020. Although I was disappointed with some of the aspects of customer services, I’m not disappointed with the quality and beauty of the floors, nor the actual installation. The installer did really, really, good work on the nail down installation; I definitely respect and appreciate that.

I was able contacted by Lumber Liquidators representative Roya. She was incredibly understanding of my situation. Roya worked hard contacting me several times to ensure delivery occurred and I was refunded the difference in price. If I had the please of dealing with Roya throughout the entire process I would have no complaints at all. I updated my star review to a 4. I would have given 5 except I did have to leave a negative review in order to get to someone who would help. Overall my entire experience with Roya was exceptional however I will not return to the Hickory NC store again.

Warning: Stay away from LL - they have deceitful practices and do not support their customers. We bought over $6k worth of floors and when they came to measure, they added baseboards to our invoice, which we didn't ask for. Given the property is unoccupied our contractors didn't know we didn't want them and installed them (They are bright white and the floors and everything else in my house is brown wood). I had to pay to have them installed, uninstalled and my old ones put back on. Spent over $1k in labor thanks to their deceitful practice and they refused to even refund me the $275 for the baseboards I never requested. The boards are in the trash bin and I will NEVER use this company again. Deceitful company that doesn't understand good customer service. Stay away!

The company reached out and didn't hesitate to correct their mistake! I truly appreciate her timely response and understanding of the matter! I was issued a full refund for the purchase I couldn't use. I'm glad they made it right and will say I'm happy about the end result, However, the steps it took to get there were still very unfortunate!

Went shopping online for laminate flooring. We decided to do a room while everyone is still pretty much locked down at home, and we had time. Went to website for lumber liquidators, selected the store nearest us, and proceeded to shop and BUY flooring. LATER, after order was placed, I started to wonder why I hadn't been contacted for pickup. I went back to the website, and tried the chat feature. I had to reconnect 3 times just to get answers out of the people on chat. The first simply cut me off when I asked where my order was. The second person, just didn't answer for quite a while after we started chatting, then after asking about where my order was and why it wasn't ready, simply disconnected as well.

I paid for leveling and the installer they hired did not level before putting in floating floors. It has been 3 mos and he has been back once and said he leveled one area but it made no difference. The installer stated he would return the leveling product and Lumber Liquidators would credit. Still no return, no credit, and wavy floors. Their customer service rep does not read previous emails and updates, so it's very discouraging trying to work between customer service and the installer (they hired), and they don't stand behind the installer. DO NOT RISK USING THEM FOR FLOATING FLOORS.

Worst purchase ever. Just spent $4k on new Morningstar XD Bamboo floors and within 2 wks they are scratched everywhere and don't sit flat on the floor. Local store told me to just click and float the floors on the padding but another told us no padding and should have been glued. Dark walnut color gets white scratches so easily the floor looks like it's been down for 10 years. Now they tell me it's already discontinued. Shame on them for even selling such a bad product. I am so mad!

I purchased 230 sq feet of unfinished oak hardwood from the Lumber Liquidators store in Tigard, OR. When I made the purchase I specifically asked the salesman, Tyler, whether I could return unused bundles. He said any unused bundles could be returned. After completing the install I had two unused bundles which still had their plastic straps holding them together. I did nothing to them but load them into my vehicle and then brought them back to the store in exactly the same condition as they were sold to me.

I dont know how they can sell this flooring. Wasn't down a week and it was full of dents from chairs. What good is hardwood flooring you cant place furniture on? I have the same engineered flooring in another room from another manufacturer, If has been down for 20 years and looks better than the floor that has been down for 3 months. We didnt even finish the room with this product, we had to change to another brand.

We were provided excellent service at the Lumber Liquidator store #182 in Brewer, ME. The store manager was very helpful, and accommodating. We had our flooring ordered online and delivered to this store. The manager Will ** was terrific through the whole process. He was very accommodating when we weren’t able to arrive for pickup on our scheduled date. Will ** kept our flooring stored at his warehouse a few more days until we could get there. When we arrived on site for pickup a big storm had passed through and all the power was down. Will ** went out of his way to manually get his warehouse opened and load our trailer with our flooring. We are extremely impressed with how Will ** went above and beyond for us throughout the entire process. We have never received such great service from anywhere before!!

Had engineered luxury vinyl installed (900+ sq ft ). The entire experience was easy & helpful. Jason at Monroeville Pa location was extra helpful from product information to ordering our product & scheduling pickup at a closer store to our house. When Tony came out to do all the measuring I wasn't home yet, just my wife & son were home. He said he would wait for me to get home so he could answer any questions I may have. He explained everything in complete detail. When the estimate came out everything was itemized so we knew exactly what to expect. The 3 man installation showed up everyday on time and did a fantastic job. Very professional job from a very respectful crew.

Beware!! The people working at the stores are salespeople. They are not certified floor professionals. They will sell you whatever they can and take no responsibility for the combination of materials. I purchased the best pad available to meet the acoustic requirements of my condo association. The flooring I chose does not work with the pad and squeaks and cracks at every step throughout the condo. I feel a sales professional would have known what would work best with that particular pad. I would recommend going to a flooring professional, not a bush league floor store with incompetent salespeople.

Thank you, LL. An executive was very helpful and able to resolve our issue. This has changed my mind about the company and I will now recommend LL because of their customer service. I will, however, do more research on the third party companies hired to do the installing.

After few months after I installed my floor, I found the floor start to warp and Schrank. My floor is damaged now and don't know what to do. I am very unhappy with the bamboo wood floor that I received, It would cost me a lot to repair.

I purchased my bamboo floors from Lumber Liquidators in Sept 2019, and had them installed in Sept 2019. I financed the floors and the employee who states he is the assistant manager, Marcus, helped me and I was under the impression when I call and set up the appointment time for the installation with the person who Marcus gave me, then installation would be added. I called and the guy came and measured and picked up my floors. I had to pay the person that Marcus had sent.

We spent over $6000 for the Bellawood flooring. We were told that it has an oxide coating. We were very specific on the requirements of the flooring. We have a rambunctious puppy. We didn't get the floor completely laid down and we had dents all over it. Not scratches that can be covered but dents EVERYWHERE. We made a claim and they denied it. Saying that dents aren't covered under the warranty. This company does not stand behind their product and I will NEVER buy from them again.

Bought my water resistant floors about a year ago put through out my home except bathroom/laundry. They got wet in kitchen area. Called in for warranty & this is what they said, "After 2 weeks of testing it's inconclusive the floors absorb moisture. No problem with your floors. Thank. Is there any question you have for me?" "Yes if water resistant why are they swelling?" No answer for me. I have pics of my floors. People care with this company. I was warned & didn't listen.

I purchased flooring from Lumber Liquidators almost a year ago. Purchased the flooring online. When I went to pick up flooring (about half of the total order because entire order wouldn't fit in my truck) from store, I asked about t-molds and realized I hadn't ordered any. I ordered 4 sticks in store. A box arrived with 3 sticks in side. When I returned to pick up rest of the flooring I mentioned that I was 1 stick short. I told the employee to hold off on sending the last stick because I didn't know if I would need it.

We purchased flooring at LL and contracted the installation thought them so we wouldn’t have surprised. The product ended up being a very low quality that failed as soon it was installed, it did not help the installers did a terrible job and left a mess. The store not even wanted to talk to us after our complaints when the flooring appeared elevated within hours of being installed. They told us to call HQ in Virginia. We are 7 months into this nightmare and nobody is taking responsibility and is not fixed. Very disappointed, terrible customer service and product. Staff is rude.

Ordered my flooring on 11/20/19. Was estimated 1 week before product arrives. Called on 12/7/19 to schedule pickup and was told that items delayed until 12/22/19. Called on 12/28/19 to schedule pickup and now being told product will be in their warehouse on 1/10/20 and from there still needs to ship to store. To top it all off, I have already been billed and the item is now on sale for a lower price. This is ridiculous, I am walking around on subfloor now for 3 weeks. No sympathy or discounts were offered to me for my inconvenience and why should I pay for something I do not even know I will ever receive?

I regret not checking with the Better Business Bureau before trusting and purchasing from Lumber Liquidators. BBB Grade: F, Accreditation: Revoked. I hoped to improve the appearance of my home with the intention of selling within 5 years. I'm retired, live on a very modest income and acquired a loan for the flooring. At Lumber Liquidators I asked the clerk about flooring and his response was for me to pick out something I liked and let him know. He said my choice was great, easy to care for, durable and a great warranty.

The engineering flooring was purchased per lumber liquidators sales department and purchased from LL warehouse. The installation was per manufacturer specs and directions. The flooring expands in summer making huge waves on floor and contracts in winter living gaps between planks up to 1/2 inch. The customer is crazy and I have to replace all flooring. Never will buy from Lumber Liquidators again and will tell this to all my customers or business partners.

Installers were terrible not trained, never on time, had to use my tools. Now I have cracked floors, quarter round coming loose, transitions loose, stairs had to be done three times. Still don't think it's right! Was assigned a service representative to review my issues but has not contacted me. I wouldn't recommend them to install your flooring.

We bought twenty seven boxes of vinyl wood flooring and had someone else install it, it looks great. However, we have three boxes leftover that are worth $170 that we wanted to return. It's been much less than 90 days since we bought the planks, but apparently the product was discontinued after I bought it. They won't accept it now after we were told we could return anything that wasn't used and still in the box. I even called before I drove there to confirm that I could return it. They looked up my order and said yes; then I get there and am told otherwise. It's very frustrating being told multiple times that we could return it, and then driving out to be told that they won't accept it.

Stay Away from Lumber Liquidators. Installer over estimated resulting in numerous follow-up calls and store visits (months) for a "re-measure" trip and credit. Installer disposed excess flooring, more than necessary, when installing. Installer was careless. Initial threshold was an obvious tripping hazard. Install around fireplace odd, also obvious. Pictures attached. Installer and local store manager agreed the issues should be fixed. That was during the summer 2019. Installer repeatedly failed to show up (cancel, reschedule, delay follow-up in scheduling, etc) April through November 2019. Store management seems unbothered, leaving customer with the problem.

In all my years dealing with various companies, never have I dealt with the level of utter incompetence and carelessness in the total customer experience that this company exhibits. My nightmare is still ongoing after a full 4 months of BS. Things started off at the Milwaukie, OR storefront in mid-July of this year just fine. The price of my Bella Wood floor was great. The purchase of the floor at the storefront was fine. The estimation process was a little rocky, but ok. It was when the flooring order was placed and scheduled for delivery that the problems started.

We got 10,500$ worth of hardwood from them. After installation we found few cracked on the wood. We called customer service and send those pictures. They accept that its the wood damaged not the installation but they accept to give just two box of wood. For reinstall those damaged wood it cost us a lot. Finally we get nothing from them. After spending a big amount we are not happy, and never recommend this place for any of my friends.

I worked with Eliu, a store manager in the Milford location. He was knowledgeable and very helpful. The delivery person forgot a portion of the order and Eliu went out of his way to deliver it on his own, and on a drizzly day. We have not installed it yet, so I cannot comment on the floor itself, but working w/ Eliu was simple and efficient.

I was contacted by Lumber Liquidators' associate and she worked with me on the floor issue. She couldn't do nothing about the contractor as he was only recommended by the store and is not a store installer. So as far as the floor itself goes I am satisfied with the outcome.

Updated on 11/12/2019: I posted here back on October 28th. WE are still waiting to get anything corrected in this matter. Corporate reached out after reading the review but then the ball was dropped. WE have been trying for months to get our floor fixed. This is not acceptable nor would I recommend this company after the frustrating experience we have had. This is an easy fix, but we were told we have a warranty, but it's not good if nobody at this company upholds it. WE have gone to our local store and they are not helpful to get this matter taken care of either.

I purchased 800 sq feet of a Mayflower brand 3/4 inch Gunstock hardwood product from Lumber Liquidators. Here is a list of my struggles.

I purchased CLX-UL BRAZILIAN KOA EVP 7mm. 9/2019. Installed 10/2019, by an experienced flooring contractor. Some planks have a grey adhesive pattern/residue stuck on the tops, and along the edges of the finished product. I also noticed the backing lifts and loses adhesive on the product. I noticed the boxes were stacked about 8 high and shrink wrapped and stored in the warehouse. I contacted the Lumber Liquidators store where flooring was purchased, personnel had not experienced any other issue like this and forwarded us to customer care at 800-366-4204.

BUYER BEWARE!! Do not buy bamboo flooring, or any wood flooring, from this company! They do not stand by their product at all, even when cupping happens within months of installation by the installers and glue they recommend! They blame it on the installer, the glue, moisture in your home (we live in the damn desert!). They offer absolutely no remedy, even after making you take 5-10 photos that clearly show the big ridges popping up at every single seam. Their pricing does not give them an excuse to keep selling products that are defective. Beware.

Bought 1089 square feet of laminate. House is 1032 square feet. I'm 130 square feet short. Told my measurements were wrong. Told I need to buy more flooring. Told my house is obviously bigger than I thought. If that all is true how comes I have the correct amount of underlay? Their customer services are rude and yet complain when you are rude back. Also supposed to be a stock item with lifetime warranty and yet they no longer stock it. Store manager stated "not our problem if head office decides to discontinue a product". Totally disappointed. My advice is go somewhere else to get the product.

Just had my new flooring installation. Went to new store on 104th in Thornton CO. Anna was my sales person and she was fantastic. She listened to what I wanted. She had me in and out in 35 minutes with everything needed for my new floor. As an women you tend to get sales people who don't listen to what you want and try to just make a sale but not Ms. Anna.. My experience was fantastic and my flooring is beautiful. Thanks Ms Anna. You were a breath of fresh air in a stressful search for my new floor..

We made a small purchase of $140 (our first purchase) and our experience was definitely bad. The amount went out of our account in a debit payment, we received the receipt confirmation, and when we went to get the material from the store, we received an email from a man called TONI saying that the payment was not received. We canceled the order, called the bank and reported scam attempts. I don't know if their system is doing that or if they made it on purpose. But if you need to buy something without a headache, do not buy from them through the website.

Lumber Liquidators recently opened a location in Medford OR and transferred a manager from Las Vegas to run the store. After a class action lawsuit was filed and settled for $36,000,000.00 regarding Morningstar Bamboo flooring, Lumber Liquidators sold us the exact same bamboo flooring for 2 houses in Arizona and Nevada so moisture isn't a problem. Shortly afterwards we noticed problems with the floor and I reported to the manager that the floor was "snap, crackle, and popping." His response to me was that the issue is our fault: we didn't buy LL's pad or have them install, etc, and that we should glue the same floor down to a concrete slab on the second house. Glue to concrete, is he crazy? What then happens to the glued floor if and when the concrete cracks or shifts? We're contractors and we're not stupid.

Lumber Liquidators installed 4 rooms of hardwood. Bad job. After 1 1/2 years floor is buckling. Called Lumber Liquidators, we were told the installer will call and take care of problem. Waited over 2 weeks. Nothing. I purchased a repair kit from Lumber Liquidators and fixed the problem myself. Poor customer service. We expected better.

My flooring was installed last November.There have been multiple areas separating, cupping, breaking and now black spots are forming in the wood. We purchased everything Lumber Liquidators asked us to and had somebody come to measure. I've sent pictures to the store and I can tell I'm going to get the run around with this. Here we go.

We ordered glue down bamboo flooring along with professional installation from Lumber Liquidators. The installers neglected to wipe off the adhesive from the surface of our flooring...letting it cure on the surface, etching all 650 sq.ft. of flooring. The floors have to be torn out and reinstalled. It has been the biggest headache to get this resolved and any compensation for the MAJOR inconvenience.

Don’t ever get stairs installed by them!!!! !Terrible experience!!!! Landing and treads two different colors (never disclosed there would ever be a difference from the landing) and Lumber Liquidators expects me to pay for rip out and installation again (they will only give store credit for treads). Says we needed to check the boxes our selves and watch the installer install the stairs so we are liable?!? I’m paying $50+ a stair to be installed, plus the cost of the materials and you want me to check your company’s work???? Really??

I purchased American Cherry 3/4” hard wood flooring from this company. It is extremely soft and easily dents and nicks. If you have carpets, beware as the wood will totally change colors. I have kitchen bar stool chairs with nylon on the bottom on this wood. Just the movement of the chairs has totally gouged out the wood and removed the finish. I called Lumber Liquidators because I was told I had a 100 year warranty. This warranty only covers the woods as it is being removed from the box itself. No warranty after it is put down!!! Are you kidding me? Do not buy from this company. False information given at time of purchase, they do not stand behind their product, liars.

I ordered a couple wood transition bars from Lumber Liquidators. They assured me they would call when the order arrived at my local store. This was June 4th, 2019. It is now September 1st and they still have not resolved their error. The order was delivered, but they never told me. That added a month to my home remodel. Then when I finally stopped into the store, they realized they screwed up the order. They said they would fix it and the correct item would arrive in a week. Three weeks later, they finally admitted they shipped the order to the wrong store. A week after that, I finally received the transition bar. When I contacted customer service, they told me they would resolve it. I spoke to "Lucas." I have tried calling Lucas several times, leaving voicemails, with no response. Working with them for a simple item was a nightmare.

We got hardwood flooring from Lumber Liquidators and the purchasing process was fine. They were friendly and I would recommend them. We love our new flooring. It looks great.

I normally get the hardwood tongue and groove flooring from Lumber Liquidators. I've done a few jobs with them. But it started out rocky during the first job. I told them that my customer was gonna come out and pick up the bamboo flooring. They were trying to get the job from me, so I called them immediately, and they were fine with it. On the second job that I got from them, it took a little bit to get the order. It was a big order, so it took a minute. But, overall, they've done pretty good. In terms of the quality of the flooring, the oak that I got from Lumber Liquidators was awesome. It was a good selection. I got some pine tongue and groove from them also, and it was really good. But I'll never buy bamboo again because it was not all that. I got another big job and I'm thinking of buying some more wood from Lumber Liquidators in the next couple of days.

I'm a customer of Lumber Liquidators for three years already. Their flooring has good quality, that's why I like it. The guys that work there are pretty nice people too. They're good salesmen. Sometimes they make deals, that's what I like. When I purchase some of the materials, I get some deals sometimes. Next week, I have to go and get some tiles.

I bought laminate flooring from Lumber Liquidators in their Oakwood Shelby location. I was in there last week. I brought a client with me. We’re doing a full condo reno. It just seemed convenient and easy, and they have a reasonable-priced product. And usually, they have always been pretty real nice. But the last time we were in there, the guy that was running the place really wasn’t like very friendly. But he was helpful and he did a fine job. The flooring has great quality and I always recommend them to all my friends.

I am telling the truth on Lumber Liquidator on what has happened to me. We came in the Rockford Illinois store to purchase 1700 square feet of hardwood. We order everything from quarter round to the underlay to the wood. We picked it up the day before we closed on our house and after we put all this flooring in the house I found out it was the wrong floor. WE had installers coming in the next day to put this floor down so we could move in. I called the store the next day and all they could say was, "We can give you $800. back back." I had no other option but the keep this floor.

I got a box of oak wood flooring from Lumber Liquidators, but they can improve their price. I bought about 60 boxes at Home Depot and Lowe's, and they have better prices than what Lumber Liquidators have.

We got hardwood floors from Lumber Liquidators in Robinson. Everything was professional. They gave me a great price. I ended up buying enough to do almost my house, and I am going this fall to go finish the rest of my house. And also, it was a good enough experience for me that I sent my dad up there, and he bought laminate for his whole house as well. And he did his whole house out of Robinson also. We love the flooring so far.

I purchased some wood flooring from Lumber Liquidators. I ordered it in Hillsborough but I had to go all the way to North Plainfield to get it ‘cause they didn’t have it in stock. The reps were definitely really knowledgeable. Everything worked out pretty good. I would recommend them.

I got bamboo flooring from the Lumber Liquidators store in Lafayette, Indiana. The sales reps there were very helpful, and very knowledgeable. It was a good experience. I had a buddy of mine to put it down for me. It was very simple and very easy for him to install it. The bamboo flooring holds up real well, and cleans very easily. It's an excellent flooring and I'm very pleased with it.

Over a year ago, I got some prefab flooring from Lumber Liquidators. I knew what I wanted and that I wanted a store that was close to my house and the Lumber Liquidators in Garfield Avenue in Duluth, Minnesota was the closest flooring place. The sales team there was nice and quick. I told the rep what my budget was and he made it work. He also gave me some pointers on how to install the flooring and I went from there. I rented the tools and installed the flooring myself. The installation turned out really good. It is fairly easy as long as one has the time and the good tool. All in all, the flooring is good and it's very easy to walk on. I enjoyed it and it worked well.

I purchased Morning star honey strand bamboo in Feb. 2019. It is July 2019 and my boards in kitchen and foyer are shrinking and leaving large gaps. I filed a claim and the person handling it said it was a humidity problem. We have central air and it stays on in the summer. If it was humidity it would have shown up a long time ago. LL will not repair my floor. I’ve spent quite a bit of money over the years at LL. Never again and I’ll never recommend them.

I purchased a hardwood-type-looking floor. It's like a newer style of vinyl, but it looks like dark oak. It was on sale with a really good price, so I picked that one. The floor is beautiful but it is a lot softer than I thought. I can't have women over with high-heeled shoes. They'll just leave marks at my floor. And all furniture has felt underneath because the floor is getting marked up very, very easily. That’s one thing that I didn’t know and they didn’t tell me.

When I went to the store, I already had something in mind and I really liked that they respected what I was looking for. And I was able to get what I was looking for. I purchased everything for my house. I got the hardwood floors, and the padding that goes underneath. I really like the flooring. I'm very happy with it. I had a good experience with Lumber Liquidators, and I really recommend their service.

Lumber Liquidators is a good place to get flooring materials from. I got engineered hardwood flooring from their Shrewsbury location and it was very good interacting with their reps. They knew what they were talking about. The quality of the flooring is good, too.

MS Red Siegel Bam 1/2” by 5 inches clic str p.o. # ** manufacturing date 10/25/14. Vendor mill code TIZ. Hecko in China. Before the lawsuit, I filed a complaint on the flooring and ask help to resolve my flooring complaint. Because I used a nonaffiliate installer (however license) I was given a runaround and ignored... Since the hurricane we basically have lost contact with the case on the flooring. To sum the experience up. I was lied to about the scratch resistance of the flooring.? The durability to everyday wear. The outstanding warranty. The outstanding lumber group behind the warranty. Then, I was informed that the batch I purchase was discontinued within a short period after purchase by your affiliate. When I attempted to receive compensation I was told if they knew at the store in Tallahassee I live in Sneads within five miles of the lake. He would not have sold me the flooring.

A friend of mine recommended Lumber Liquidators to me, and I've chose them a couple of times already. So far, I've had a good experience. They have good quality and the people at their store are very good too. I'm a carpenter so I do the installation myself. And it's easy working with any kind of flooring from Lumber Liquidators. I'm satisfied with them.

I've used Lumber Liquidators in the past and I had a pretty good experience then. So I bought again from them and we got some bamboo, hardwood flooring, and vinyl flooring that I used in the basement. It's kind of a floating floor type. We did the installation and the products seemed fairly simple to work with. It was all pretty straightforward. The quality of the bamboo is pretty good. I'm pretty satisfied with it.

We purchased hardwood flooring from Lumber Liquidators and it was a great experience. Their customer service was good and they helped us so well. They answered all our questions and they gave us extra information that we needed. They are excellent and I highly recommend them.

We got hardwood floor from Lumber Liquidators in the Nashua, New Hampshire location and I liked everybody there. The reps were really good. Then I saw that there was a sale after I made my purchase. I called Lumber Liquidators' 1-800 number and negotiated a price with them to buy 800 more square feet at the amount of the intrinsic value that I would have got if I had just gotten the best price from the beginning. The rep actually got that approved so I was able to get the best possible price. I'm very happy about that. Then I installed the flooring myself and I didn't think it was difficult. Plus, the quality of the flooring was excellent and I got compliments for it. They're gorgeous. I like Lumber Liquidators and I would recommend them to everybody.

Lumber Liquidators seemed okay and they have pretty fair prices. We purchased engineered flooring in the Yonkers store and it has average quality. I didn’t realize it at the time, where like with the pricing, which was a good price for it. But I should do a little more research and see how durable it really is. We talked with the salesperson there and he was good then we hired an installation team and they installed the flooring in a reasonable time.

I’ve been a customer of Lumber Liquidators for over a decade now. I recently purchased 8 inch and 7/8ths unfinished pine flooring from their Manassas store. I had good interaction with their sales team, but the flooring was backordered so it took three months to get. Other than that, I'm satisfied with them.

I got hardwood flooring from Lumber Liquidators in-store at Rancho and Craig, and though one guy was wrong with his measurements, they were okay. However, having the stair nose come out to where you cut it at two lengths could have been better because for two stairs, there's a lot of waste on it. It came to a 72-inch length and the stairs are 40 inches across, so there are 32 inches of waste at 100 dollars apiece. Still, the quality is holding up and it helped me sell my house.

I got hardwood flooring from the Lumber Liquidators Lone Tree store. I hired help to put it in, and the product went in just fine.

I bought bamboo from Lumber Liquidators in their Bolingbrook, Illinois store and I had no issues interacting with the sales rep. The quality of the product is okay. You get what you pay for. I installed it myself and it was easy.

I bought bamboo in the Nashua, New Hampshire store of Lumber Liquidators and they had to order it but it didn’t take long for me to receive it. So, I have no complaints on that. I installed it myself, which was easy. We did a gut renovation of the entire second floor. It was on three bedrooms and the hallways. The quality was great and the flooring is perfectly fine. It was a straightforward buying experience.

I've been to Lumber Liquidators' store at Swansea, Massachusetts to buy one box of hardwood floor. Their reps were very good and very helpful. Then I installed the flooring myself and it was a piece of cake. The quality of the product is also very good. I have it for over a year now and it still looks good.

I went online and bought hardwood flooring from Lumber Liquidators. Their website could be a little bit more detailed, but it was fine. Also, it took two months to receive my product. Other than that, the quality of the flooring is great. I had an outside contractor install it and the gentleman said that there was no wasted lumber. I heard a lot of bad reviews on some of the flooring but so far, the flooring has been perfect and I don't have any complaints. At first, I was a little bit apprehensive if it was gonna be that nice of a floor but it was everything that I expected and more. So it came out exactly how I hoped it was and it's beautiful. I picked the right flooring for that house and my experience with Lumber Liquidators was really good overall. Their people were knowledgeable, too.

On our first visit to the Elk Grove showroom, a salesperson loaned us samples. When we returned them, having made our choice, a different salesperson discovered that the previous person hadn’t taken our information, so we gave it. We called the flooring company LL recommended, and a rep came out to measure the floors. (We paid $39 for that visit.) We were told we be contacted with an estimate. Now, amazingly, six days later, the store is asking us which hardwood we chose! We’d like to pull out of the deal, since the Elk Grove office procedures seems so slipshod. But the $39 is not refundable.

I bought bamboo in-store at Lumber Liquidators and the sales reps seemed to be knowledgeable. Also, the experience with the installation team from Lumber Liquidators was good. The bamboo is supposed to be more scratch resistant but I noticed it seems to scratch easier than I thought it would. Nevertheless, I would probably use Lumber Liquidators’ products again.

I bought bamboo from Lumber Liquidators in their Jacksonville Regency store and interacting with the sales rep was good. My husband installed the flooring and he didn’t complain about it. We were trying to match 15-year old floors that got flooded from one of the hurricanes, and it matched well enough. It was a great experience.

I purchased laminated flooring in a store at Chantilly and the Lumber Liquidators sales rep was really nice. I installed myself and its material is pretty good. It was also easy to install.

We went to the Lumber Liquidators store and purchased some pre-finished hardwood flooring. The sales reps were very knowledgeable and helpful. I installed the flooring with the help of a friend of mine who does that for a living. The product, which was an Acacia, was very hard, but that was what we were looking for. We had a big room so it took longer than I thought. The quality looks good so far and the dogs haven’t scratched it up. We had a box left over and Lumber Liquidators took it back and gave us store credit, so the experience was easy and good.

I made an in-store purchase at Lumber Liquidators in La Vergne, Tennessee for bamboo flooring and the interaction with the sales rep was very good. There was a lot of damaged wood and somebody took a tow-motor and hit it. He made good on the bad stuff and it has been fine. I did the prep work but I had a professional install it for me. I love the quality of the flooring and I've still got quite a bit left but I need another box to finish out a room. I plan on going back. The experience has been excellent.

We've gotten a few things from Lumber Liquidators and the latest product that we got was oak flooring. It was industrial grade and because of that, you're gonna have a lot of unusable stuff. So, it was 99 cents of square foot, so you can't complain too much about the quality. I bought it online and it was very easy locating the item. Lumber Liquidators has a great website and it’s set up well. I received what I bought and I installed it myself. I've done it before and it was easy. Lumber Liquidators has good products for reasonable prices and I couldn’t ask for much more. The experience with Lumber Liquidators was great and I have recommended them.

Hello, I am reaching out to customer service as my family and I received the worse customer service at one of the locations. I planned a lovely day with my family, as we all got to share our experience remodeling our new home together. Instead we experienced the worse customer service possible. My husband and I purchased over 1,000 square feet of our ideal floor for our home. We were a little short and needed to purchase a bit more. My husband and I contracted a flooring company to help us with the installation process. Seeing we were going to need more I called the Carrollton location and was able to get part of what was needed.

I went to the Lumber Liquidators in Oklahoma City on McArthur and Reno and I bought bamboo flooring from them. The rep I dealt with was a good salesman. He sold me a good product and I'm happy with it. The installation was done by someone I knew personally that does floors and I haven't had any problems thus far. I would recommend Lumber Liquidators.

I bought hardwood hickory from Lumber Liquidators in Ypsilanti, Michigan. We got what we needed and we installed it ourselves. The uality of the flooring was good and the cost was fine.

When I bought flooring from the South Loop, Houston location of Lumber Liquidators, the sales reps were helpful and they guided me through the options. What I was looking for was in the store and I loved the quality of the flooring. The team who installed them for me has done work for me before and they were fine.

I got a Brazilian chestnut type of wood from Lumber Liquidators and the sales rep was nice. But the product wasn’t really great. Now that I have it for a year, I can see that it’s not as great as a hardwood that I was expecting in terms of the shrinkage, and also in terms of how you get this hairline crack. It’s nothing to do with the scratches, it’s the weather. After almost six months since they installed it was like that. You pay what you get.

The manager at the South Austin store was very good and very helpful. I purchased a butcher block last time and the quality is good. But Lumber Liquidators gotta work on the prices of the butcher block. The price increased about 40% in two years, and I buy about five pieces a year. I’ll be looking elsewhere if they don’t start dropping some prices. Other than that, my experience with Lumber Liquidators has always been good.

My experience with Lumber Liquidators wasn’t very good. Originally, I was quoted for either number one or a select grade wood for $2 and change per square foot. So I went in to buy the hardwood floors but suddenly, the price changed. The little jerk who quoted me didn’t even have the guts to tell me. He had to have his manager tell me. He just went and hid in the back room. Then once we got that all squared away, he talked me down to a number one grade thinking it was just fine and would do the job. So I bought it at a much higher price and I brought it home but the wood was junk.