LL Flooring Reviews

We've used LL Flooring at two other properties that we've had before and we had really good experiences. We decided to go with them again and we had vinyl flooring installed. They were very professional and upfront with us on issues that they had with pulling up the previous floor. They suggested how to proceed so that we weren't spending thousands and thousands of dollars. It's been two days and one of the tiles in our dining room peeled but I don't think it's an installation issue. It might just be the piece of flooring that was used. It looks like the top layer peeled. I would contact LL Flooring. I would like that piece to be replaced if it's possible. Other than that, we love them and we absolutely love the floors. We're really happy with the outcome and I'm excited because I know they're easy to clean.

I purchased the DH XD New Haven Harbor Oak 12mm flooring on 1/2/21. Along with the flooring purchase, we bought as recommended the Underlayment 6 mil Poly Sheeting and the Bella Platinum Underlayment. The flooring is starting to delaminate and curl up at all the joints. Called customer service, sent photos and answered all their questions in which I received case number **. This case pretty much ended there, only to have no help on the matter. Made several phone calls, only to be placed on hold for excessive amounts of time, then only to be disconnected. Several emails sent requesting a follow-up only to be ignored.

My experience with LL Flooring was seamless. They answered all my questions. When I had to reschedule, they were very patient. Then they showed up and did the job like they said. They were done in 2 days.

We purchased a waterproof plank manufactured flooring. LL Flooring had lots of samples. But one of the most useful tools for me was to be able to take the picture on and apply the different choices according to my use of my rooms. You go on to the website, you try the different floors in the room. That was a valuable tool. We ended up going with a lighter floor just so the cat hair wouldn't show up. That's where that audio visual tool came in handy. I could see how dark it made my little galley kitchen with my cherry cabinets, and realized that that wasn't the look I wanted to go for. So, it helped. The LL Flooring where we purchased does not do installation. But I asked them for a recommendation, and they had someone who we eventually hired. They were very good. And the installation itself has a year warranty. Our flooring is exactly what we need in our home and I feel comfortable with the quality of it.

The salesperson from LL Flooring was very helpful in what we wanted and laid them out and said the differences. When you look at some of them, they're like vinyl and we wanted something that looks like wood, with the creases in it. Some of them don't have the creases so they showed us a couple of options, and we went with the one which was in our budget and it had a lifetime warranty.

I got laminate flooring from LL Flooring. They were the only one who had it. I hired someone to put it in and they haven't finished putting all of it down but the quality of the flooring is good.

The purchase with LL Flooring went well. For the price, the flooring is decent. It's very durable. It's waterproof and has a neutral color. I'm gonna put some of it in my home as well.

I bought some flooring for the kitchen and the bathrooms. I also bought four vents. I had an individual installed them for me and everything turned out great. I have no complaints about the quality. I definitely recommend LL.

My experience with LL Flooring went good. I’m able to get some material that I needed. They were able to get me some kind of custom hard-to-find white oak stair treads and they got it within one week, which is faster than everybody else around here. I'd tell others to call LL Flooring if they need something quick.

We purchased flooring online and then went to the store to pick it up. It was fine when we arrived at the store. The guy had the order right away and he had us pull around the back. Within 10 minutes, we were loaded up. I would recommend LL Flooring. The finish on it is good. Once it's locked together, I like it. It's solid flooring and it comes with the underlay already attached. It saves the purchase and the work of laying it down.

Remy, one of the sales associates, was phenomenal. He helped us out and he was very knowledgeable. Also, he went way above and beyond. We ordered a lot of flooring and he kept us in the loop on what was going on. He made some suggestions to purchase some other items and the installation would have been a total disaster without them. He was 100% correct.

I went to LL Flooring and the assistant manager on duty, Preston, showed me all my options. Another lady was there as well and she asked if we needed help. There was a really good variety in the store. I found a perfect match to what I needed and we bought it. We installed the luxury vinyl plank ourselves and the flooring is great. I'll definitely shop with LL Flooring again.

I looked at the cork flooring online. The contractor told me it was ready and picked it up. Everything was very smooth.

The reps were very informative. They weren't done when they sold the flooring. I would be able to call back if I had a problem. I got laminate planks which I've never laid down before. The installers got it down quickly and I love the quality.

The installers were fabulous and well-mannered. They asked me which way I wanted the installation done. I've had absolutely no problems and I've recommended them to someone else.

We bought the flooring in the Trussville store and they said they had it down at Panama City Beach so they’re holding it for us. We’re gonna call and get it delivered on the 23rd into our condo. It’s been a great experience with LL Flooring. We used them before in a lake house I redid and the reps are always good, attentive, helpful and knowledgeable.

In an old house I lived in, I had used LL Flooring to purchase flooring. They were helpful. I had some kids and they recommended what would be good and durable. There was a delay with the shipment coming in, which was a little frustrating, but they ended up picking it up from another warehouse to try to get it there quickly. So, I had a good experience. I purchased about 1,300 square feet worth of laminate flooring. The quality seems good. I love the look.

They had the right product and supplied it. The one thing I don't like about their system is how they get the material. Their way in the back is real tight. There's no place to park. There's a line up and quite a wait a lot of times. So when I was there twice, I had to wait and wait and wait for the guy in the forklift to do something for me. But other than that, the product is good. Their customer service is good.

In the store, the agent was good. The experience as far as them being knowledgeable and what to look for, and evaluate our price was good. However, I experienced difficulty because of the date they said they would come and the time of the date. They didn't come that time. So, that threw off my entire day.

I bought laminate flooring in store. It's very good. Also, the installers were fantastic.

LL Flooring had the specific model that I was looking for. The reps were very friendly and professional. I'm very happy with the flooring.

We got laminate from LL Flooring. They had it in stock, but not enough so we ordered a pallet since we want all the same. So far, we like the flooring. We don't have it all down yet but we're working on it. It's very easy to work on it. The only bad thing about the flooring is if you make a mistake and try to get it off, to take a piece out, it chips very easily. Once you get it down, it’s down and it takes a little bit to get it back up. You gotta be very careful.

LL Flooring had really good flooring, and we worked with Bethany. She was really good. We did have a little problem. We put the flooring down ourselves, which went pretty well, but some of the boxes that we had had damaged ends. So, with the damaged ends, you couldn’t just cut it off and start again because it had to interlock with the other. So, we ended up having some damaged parts in the middle, which isn’t ideal. It was a little frustrating, but it turned out looking good. If we had more time, I would have just returned the pieces that were affected. It's just we tried to do it ourselves, and it was in a business office. So, we had to be up and running by Monday. I would recommend LL. The people there seem very great.

LL Flooring has a good selection. They did a very good job with the installation though there was one little area that they could have done a little better. In the bathroom, where most of the molding was removed, it was installed correctly, but there was a little area where the molding wasn't removed, and all they had to do was remove the molding to install it correctly. But I love the hickory floor that I got. It’s a nice floor.

I have been a customer of Lumber Liquidators for 20 years and my experience has always been great. With Bellawood, it’s the best quality. It's the most reasonable price and it looks the best. Some of the other LL Flooring products, like Mayflower, I stay away from, because I found that they are not of very good quality.

I did the installation of the floating flooring myself. It did not go well. When I put some of the flooring down, some of the planks that I have previously put down popped up. It's been taking two weeks to get this down and I'm still not done. But their reps were very helpful when I went into the store and bought the flooring.

I did business with LL Flooring before when they were Lumber Liquidators. I was satisfied with them so I went back. I shopped around, and they gave me a better price. I purchased $6,700 worth of merchandise. At that time, the gentleman gave me a $300 Visa card gift certificate. He said I got 30 days to apply. I took the paperwork and the Visa coupon and put it aside.

I've purchased a lot of flooring products from LL Flooring. I like the floors. These folks in town are great to do business with so I continue to buy my floor there. This time, I got the vinyl plank click together flooring.

We like the products LL Flooring has in their Rockford store. Originally, we had decided with an all-hardwood floor. But we were having a problem with our subflooring, so we went with vinyl instead. I like it. It's nice.

LL Flooring has a good variety. I got a Brazilian cherry flooring that I saw online. The different tones are good and so is the color.

I’m satisfied with my flooring from LL Flooring. I did my whole house but the kitchen.

We looked online and we found what we wanted. I went in there again today and got the thresholds for it. They won't be here until Monday but we've already started putting the flooring in. I love the quality and so does my wife. Get their products. It's good.

The reps at the store were helpful and very informative. They showed me the different styles they had and the different qualities. They even showed me the trim that it came with if I decided to go to that, which I did. The flooring is a little more expensive but has a thicker, better quality than most of them I've looked at. It's also more durable and has a bigger wear layer than most of the places around here that I'd went to. It matched our woodwork too.

We got hardwood flooring from LL Flooring. They did a great job with the installation. There was one little mishap though. They called to tell us to come pick up our flooring, but they were supposed to be delivering it. Everything else was good.

We had a floor that we got from LL Flooring previously and I had a little bit of it left, which was why we went back to them. And they tend to have the best prices. The flooring we had was discontinued but they went out of their way to find a supplier. One of their stores in New York had enough for what we needed and it worked perfectly. It was a CoreLuxe and we liked it. It's durable and great. It's the right way to go. Everybody that I dealt with at LL Flooring was top-notch. Every employee that I came in contact with was friendly and helpful, and that makes a big difference. Customer service is a big issue with me and theirs was very good.

I got the unfinished red oak and I got way too much of it. I've got two full bundles still packaged and a lot of other pieces that were damaged. I hired a third-party contractor to do the installation and the wood that they could use was no issue. They just put aside a ton of damaged wood that they did not install because they have a lot of little holes in it. They said they never want to use LL Flooring. So, they knew that from past experiences but I did not. Apparently, it was a lot of damaged products that did not get proper quality control. When they were bundling up the wood, they said that a lot of that should have not been bundled and should have been disposed of.

I bought LVT from LL Flooring and installed it all myself. The quality, the prices and the selection were fine. Our experience was positive.

The prices were reasonable and when I went in, they were more helpful in explaining about how to install the flooring versus other places I looked at. I got vinyl waterproof flooring. We installed it on our own and I love the quality. I had no problems whatsoever from getting the samples to getting my flooring ordered. It was a great experience.

I am particularly reviewing Store 395 in Coral Springs FL and particularly the General Mgr, William. We lived in FL when we decided to move to SC and build our retirement home. We were looking for land and started shopping for our finishing materials while we waited out the obstacles including the pandemic. We found the perfect flooring for the entire house, William advised us how to make sure we got what we wanted when we would need it, and at the sale price and we promised to stay in touch as we progressed toward needing the goods. That was 10/21.

Do not use this company. They do a great job of selling you the flooring and telling you they have the best installers in Omaha but don’t listen. Just go somewhere else and save yourself the hassle. We purchased flooring from this company, paid for concrete grinding and floor leveling along with the flooring installation. They require 100% of the payment upfront before they start. That should be a red flag number one. Then we had to wait weeks for this expert installer that is the best in Omaha. They show up the first day of work and the expert installer is not there and there’s two gentlemen we’ve never seen before. Red flag number two. An hour into the work they say they can’t complete the job and to call the manager at the store. The manager then says we need to hire someone to fix the flooring so they can complete the job that we have actually already paid them to do which is concrete grinding and leveling.

My purchase was fine. I bought several boxes of bamboo-type replacement floor. The quality is really nice. I recommend LL. The customer service was great. They were very professional and polite. They did what they told me they were going to do.

I like the selection at LL Flooring. It’s just hard to get it delivered. It takes a little time. I also had an appointment scheduled with the installers but they didn't show up. So we hired somebody to install it. But the flooring is good. I love it.

They were helpful and low-pressure. They gave us free samples to take home and they were very helpful with those samples. I got cork flooring because of the soft surface and the thermal advantages of cork. We have contracted someone from Lumber Liquidators to install it.

A lot of companies doesn't have a place you can go and look at the flooring. They'll just come to your home and give you samples. I like it that LL Flooring has a showroom where I can go and see a large piece. It was hard to choose because there were so many selections but I like that I could click on their app and see the flooring in the room before I even purchased it. I had used LL Flooring and the flooring was much cheaper. I did my whole house for $3,300. But the prices have increased everywhere. I'd contacted a couple of other companies but they were higher than LL Flooring. One company called me back and told me that it would match them, but I decided to stick with LL Flooring because I was happy with the first experience I had. We are very happy with our flooring. The installers were great. Our whole bedroom is 18 x 20 and they did it in about four hours.

LL Flooring is a good company to do business with. My daughter bought my flooring from them and put it in. I love the flooring. We like the coloring. We did the gray walls and it made it brighter. It's a good product. It's easy to keep clean.

They were helpful and fun. I liked them so much and my experience was absolutely wonderful. The rep was awesome. I brought pieces of furniture in to say, “Okay, this is kind of the color that's going down there. I'm looking for this.” They did not oversell me. They could have sold me top-of-the-line. When I picked what I thought I wanted, I went over to their rep Dustin and I said, “Pretend I'm your grandma. Tell me why I need this.” He said, “Well, grandma, you do not need this. Since you have a budget and you’re doing the installation yourself, there is no reason for you to take this other than the fact that you want it and it's gonna make you happy. And I am in the business of making you happy. Because the one thing I don't like is for a customer to come back and say, ‘I hate that floor.’”

LL Flooring does a good job. I talked to both guys in the Kitty Hawk office. I went in multiple times. They sent me multiple products. They could not have been better. The whole process was hugely expensive, but I have experience with them. They have a warranty and their installers came highly recommended. The installers were unbelievably fabulous. They cleaned up and did a magnificent job. The product is great. I'm happy with it.

We bought vinyl planks from the old LL company. It was a good experience working with them. One or two other companies that we stopped by to talk to, supposedly recommended to us by several installers, weren't worth anything in terms of assisting us in making our decision. LL Flooring was the most hospitable and helpful. They came out with the best ideas, and they were a pleasure to work with. The installation was done by a gentleman by the name of Brandon. He is outstanding. The flooring looks great. We're very pleased. However, it was not a good experience with the guy that was the prime contractor installer. I wouldn't hire him again. I told him not to put me on his referral list for coming to me to find out whether I would go with him again.

LL Flooring was super nice. I would recommend them. They gave me the information I needed as far as what to choose. They were very informative. I was looking for a cheaper baseboard, and they showed me a nicer one. The price was very good.

The floors that LL Flooring installed for my son were beautiful so when I decided to do mine, I went there. I got laminate waterproof in the kitchen and the bathroom. I've got two dogs so I needed something that if they pee on, it's not gonna ruin the floor. It was a wonderful experience from when I walked into the store until they installed it. The people at the store are very helpful. The manager came to measure what needed done, but he ordered the wrong kind of stair treads. The installers said, "These won't work. They'll break. You're gonna fall." Even though we had to delay the steps for a while, I was so appreciative of the staff that they looked out for my safety.

Everything from start to finish was easy. We walked in and got attended to. We bought the vinyl flooring and it was loaded. It was pretty simple. My product is awesome and everybody who walks in loves it.

We purchased some vinyl flooring and the experience was okay. They were a little shorthanded and there was only one person working there. We had to wait 20 minutes when the guy was helping somebody else. It wasn’t his fault. Other than that, the flooring looks fine. I would recommend LL Flooring.

I went online, looked at the floors, and put them in my room to see what was going on. It was very easy to use all the interactive tools and then go to the store and look at the product in person and see how it looked. The guy at LL Flooring was very knowledgeable. He let me look around then he asked if he could help me. He was wonderful. We got the luxury vinyl plank and the installation went well. The flooring is really nice. Check out LL Flooring. They have some great prices and great products.

The salesmen were patient and they really tried to help me. We ordered and it took them less than a week to get the product in.

We got wooden laminate LifeProof flooring. The installation went well and the quality turned out pretty good. I was 99% satisfied. But there were some glue marks that they could have cleaned up.

The flooring I got from LL is very nice and everything was fine with my experience.

I was looking for flooring for a new build and a contractor friend of mine recommended I look at LL Flooring. I went on the website and compared and I liked what I saw. The purchase went fine and their installers were fantastic. Also, the quality of the flooring is very nice. I'd highly recommend LL Flooring.

Everything went smoothly. I had laminate flooring installed and we were very pleased with the gentlemen who put the flooring down. They did an excellent job in a very timely fashion. We are very satisfied with them. The flooring looks very good. In a month or two, I'm planning to do some more, and I will be going back to LL Flooring.

We tried LL Flooring again because we had a good experience with them. This time, we got luxury vinyl plank and we like it very much. LL Flooring did exactly what they said they would do when they said they would do it.

I purchased laminate flooring and the experience has been great every time. They're easy to deal with and they're down-to-earth kind of people. I've done several houses and the quality is good.

I enjoyed working with LL Flooring. The sales guy that I worked with was very helpful. I went with waterproof vinyl, snap-in flooring. But on the box, there were some generic instructions and it said to go to the LL Flooring website and get the install instructions. And I looked everywhere, and I could not find any installation instructions for any flooring. I had a hard time navigating that part of their site. Other than that, I love the way the flooring looks. It's amazing.

The saleslady at the Whitehall store was phenomenal. I've already told several people to go there. As soon as I walked in, she asked if I needed help. I told her I wanted to look around first. I looked around then saw a few of the flooring that I wanted. I asked her about some details so that it could help make my decision. She was so informed. She gave me details about the product. She sat down with me. She gave me insight on all the things that I would need. It was so well thought out and processed. She didn't hesitate in any manner. Her personality was so welcoming that it just sold me. The flooring is beautiful. It lights up the room and is easy to clean. It made the entire difference. I don't hear any sounding issues. Everything came intact.

I had my living room, dining room, and hallways done 10 years ago and I was happy with everything. This time, I wanted to get something that matched my floor but I knew they didn't have that available anymore. But they were helpful to find something that was very similar. Setting up the installation was easy too although there was a bit of confusion because I'm having two rooms done, but I didn't want them both done the same day just because it's hard to move furniture. When they called to do the installation time, I had to call the store back and talk about that again. But we got that resolved very quickly.

I went to several different places and looked around. I always seemed to end up back at LL Flooring. It was a feel-good thing and I got a good price. I just happened to hit it right where the particular thing that I liked was on sale. I was impressed with the savings coupled with the pleasant environment and the willingness to help me achieve my goal in a certain area. Everything was put together very well. The quality is there in the wood too.

The pricing was competitive. But we've decided to use a local contractor down the street from where we purchased a home in Georgia. So I'm not going to go with LL Flooring. But everybody was very professional and a pleasure to work with.

I purchased a large amount of wood. I put in white oak Bella hardwood flooring in my dining-room, living room and hallway. I purchased Mayflower hickory wood for my bedroom. I purchased stairs and risers all the trim underlayment and supplies needed. I purchased installation and delivery. Installation: The contractor came and measured. Installation was a few months after purchase so my receipts were months before installation. We and made arrangements that the installation would take place after the holidays even though I was purchasing before that. Discussion and circumstances between the installer and myself made for the time the wood was installed.

I got some vinyl waterproof planking. The installation went very well. The installers were very efficient. They were fast. So, it went fine. There was one little boo-boo that they did on the wall, but I didn't realize that until afterward because it's been covered. But I like the flooring. I did have to have a repair done. They did that at no cost, which was good. The only problem I had was customer service. Wherever it was from, it was terrible. I had to request another customer service person because it was driving me crazy. She should have been fired, but that’s the way it is.

They had the product I wanted at a good price. But I'm not as happy with the fact that it does scratch really easy. They told me the maple was one of the hardest, but it still scratches pretty easily. But other than that, I love the product. I love the way it looks. It installed nicely. It's good quality. The gentleman who is in charge at LL Flooring was awesome. He knows his stuff and he's very good with customer service. The other gentleman that was there was just as good. I had a great experience there. They're very good at what they do. They answer all your questions. I’d refer anybody there.

We went to a showroom to look at floors a few times before deciding. The salespeople we’re all friendly and helpful. We went with the Aquaseal Walnut Engineered Hardwood with Pad Attached. We were told by the salesperson that despite the floor having an attached pad we *needed* an additional underlayment for optimal sound and cushioning. Ordering was great, the flooring arrived on time. We let it acclimate for a week before installing (we were not moved into the house yet so that wasn’t a problem) - installation was a pain. The click lock system was overly fragile and broke easily. We followed the installation guide to the tee.

We couldn't figure out what we wanted to buy but the rep that I dealt with was very nice, helpful, and patient. She was great. I love the prices and the variety that I had to choose from. The people are all very friendly. So I'll definitely go back there. It's a good place to buy your flooring.

I had vinyl plank flooring installed and the quality is very good. It was a two-day installation. The floors look wonderful. It changes the whole appearance of the room.

LL Flooring just did my mom's house. The flooring was vinyl laminate. The sales rep at the Boston Road location was professional. In the past, LL Flooring helped me with figuring out measurements. This time around, I already knew what I needed. I did the installation myself and that was easy enough. The flooring is good and it costs less. But I have the 12 mil flooring at my house and I like the quality of that one better.

I purchased stair treads, risers, and four noses from LL Flooring. I also purchased the flooring material through them back when they were called Lumber Liquidators. Their reps were accommodating and the customer service was great.

I was looking at stuff online. I took a picture of my kitchen and I just was tapping on the thing to see the flooring in my kitchen. That was awesome and I love it. We went to the store and talked to the salesman about their flooring. He helped and answered all my questions. He seemed to be knowledgeable and he told me the difference between some of the thinner material and the thicker stuff that we bought. We are in the process of installing the laminate flooring we got. We really like it so far.

Matt and Hagen were the salespeople in the William Cannon store in Austin that I went to and they were very helpful. I was impressed by their knowledge of the product and what to expect with the installation. We looked around quite a bit. We used LL Flooring several years ago and that was one of the things that swayed us their way. We got vinyl planks this time. We really like the flooring.

The sales rep was awesome. I got the luxury vinyl for three bedrooms, a bathroom and a laundry room and I like it a lot. When we put the washer back and they hooked it up, there was a kink in the line and water went everywhere on the floor and I was panicking. But it didn't seem to do anything. It's a water-resistant product. We went with a company that works directly with LL Flooring for the installation and they were good.

Stephanie, the store manager, was very professional. She was very helpful and so were the other associates. The gentleman that put in the floor and his team were very professional. The installation went perfectly and it was quality work. We're satisfied and pleased. The flooring is easy to clean. LL Flooring did a good job and it was a positive experience.

Chris, the store manager, helped me when I got vinyl plank flooring from LL Flooring. He was super knowledgeable, very helpful and kind, and you can tell he values his customers. I had three other comparison companies and I wasn't sure who I was going to go with. After speaking with him and him helping me, it was a no-brainer to go with them. He was great, knew his stuff and wasn't trying to sell me the whole world and rip me off. So, it was a very good experience. The finished product is beautiful. I purchased a higher quality one and I was told that it’s going to be very durable and useful for a while.

I like LL Flooring’s products very much. We've bought several from them. We had somebody install it and they did a wonderful job. We're extending the flooring into another room and we went back to buy some more of it, and I was only gonna need two boxes, but the sales rep said it was discontinued and there were only three boxes. So, I took all three. They let me know that this was the end of the line so I could have extra in case I needed it. So, they have very good customer service. People should go to LL Flooring. I've been very happy with the service, the selection and the products.

We had an engineered hardwood floor installed about 1.5 years ago. Almost immediately we had to have someone come out because the leveling we paid dearly for was done poorly. Several areas were spongy and they fixed a few, but after two attempts we still had an area that was uneven and bouncy. I gave up. In June we suddenly noticed a huge bump in our living room - think speed bump - that ran all the way across the room. Repeatedly called the local store and sent pictures and videos. After several weeks of no response, I called and they suggested I call their headquarters in Virginia. I've now spoken with about six people who pass it on as the responsibility of someone else. It's now the first week of August and no one returns my calls and my feeling is they just hope I'll go away. Extremely frustrated and extremely sorry we hired them.

Their customer service was wonderful. I called them so many times with questions and they helped me right away and didn't mind. They were really great to work with.

The quality of the flooring was great. They had exactly what I wanted. It was also priced a lot better than the others. Their service was also professional.

Lumber Liquidators has done our house since 2012. This time, I ordered the floor and when I went in there, it was almost like some of the workers were there just to take up space. They were not knowledgeable, and they were real young. I can understand that, but the flooring company that got here was just pathetic. One installer and one helper came in. The helper looked like a little kid, and all he wanted to bring in was his snacks. He was not much help with anything. The other guy did all the work. My local store used to use a company called German Masterworks to do the flooring. They've done our whole house and they did really good. We had a 400-square-foot room that a guy did in one day by himself. The flooring company that Lumber Liquidators used this time told me the job would take two days. This room was smaller, and it took three whole days, then a fourth day for them to come out and repair what was messed up.

Installers finished installing the floor last Friday. They did a beautiful job except for how the condition of the baseboard was left. I understand that wasn’t part of the floor, but that was damaged when they were taking up the quarter round that was down. They had to rip up the laminate out of our kitchen and take the quarter round up. When they took up the quarter round off our baseboards in our kitchen, they didn't score the paint so when they pulled that off, we had big old pieces of paint missing.

I got luxury vinyl planks from LL Flooring. The customer service is very well. They are prompt and have attention to detail.

I got a couple thousand square feet of luxury vinyl from LL Flooring. Cris was the sales associate and she was easy to work with. All got installed and I didn't have any problems. It looks good.

We purchased a vinyl tile flooring and a butcher block countertop from LL Flooring. The people that work there were very helpful, answered all our questions and spent the amount of time we needed to get it answered. The products look wonderful and easy to work with. We are very happy with them. There are some tricks on how to get the joints tight. I got it fairly tight. But when the contractor did it, he did a much better job than I did.

I went to some of the big box stores and had also gotten a quote from a local business that would have done the install themselves. It was a combination of price, availability and service that put LL Flooring above the others. It was a great ordering experience with them. I was able to get some samples. I took them home, checked them out, settled on what I wanted and got the order. The floors shipped quickly. The associate at the store was awesome and helped me load everything. I got a two-and-a-quarter-inch oak hardwood in the gunstock color, and I'm going to install it this weekend in 2 rooms. It's an old home built in 1905 and there's hardwood flooring on the main floor that we had refinished. However, some of the wood floor on the second floor was not salvageable. When we tore up the carpet, it was chipped up bad and not salvageable. What I like about what we chose is it's almost identical match to what's already on the first floor.

I purchased vinyl flooring from LL Flooring and customer service was good. The store was clean and they had quite a few selections. They were always really helpful. The flooring is nice.

I did vinyl plank flooring with LL Flooring in North Cape May, New Jersey. The store was very pleasant. There were two men there at the time and both were fine and very helpful. We think of the quality of the flooring so much that we're gonna have our son's bedroom done and our front living room as well.

I ordered hardwood flooring over the phone. It was packed well. The shipping guy that delivered it was nice.

I liked the flooring that was supplied by LL Flooring. Customer service was very good too. Zach was the rep we had and the company should give him more money and hold on to him because he knew his stuff. He really helped us. I had someone else come out and install the flooring. I have wooden cabinets and I was not willing to paint them white. By the time the work was over, I fell in love with the flooring that Zach gave us. We did have to wait for it to come in. With the way stock is today, I wasn't surprised. Other than that, so far, so good.

The sales rep was very informative. I got the LVP and the quality is outstanding. I had their team put it in and they were very good.

I bought waterproof laminate flooring from LL's Dayton, Ohio store. The first time the installers were here, they worked for one day. On the second time, they worked for four days. Everything was great.

I love my floors. The people that put the flooring down for LL Flooring were spectacular. I went back to the store with the unused material that they had. The contractor said, “Take it back to the store. You don’t want to hold it because we didn’t have to use it. They are credited back to you.” When I was in the store, I asked about the promotion that they had going on. The rep gave me a number to call. I called the number, and the lady was telling me how to go through everything. I said, “Ma’am, I can’t go any further because it keeps telling me that it’s closed." She said the man at the store was supposed to give the rebate when I purchased my flooring. But he didn’t. He told me I couldn’t get it until I had the flooring installed. The lady kept telling me to call back. But every time I called back, they said he was on vacation.

The original deal was that the flooring was going to be delivered into the house and when the truck driver showed up, the guy would not put it in the house. My girlfriend had to wait for somebody from LL Flooring somewhere to unload it and she ended up having to help. She was sore for a week after having to carry it in.

LL Flooring did the service for us and we were very happy. The salesperson was excellent. It was a young gentleman. He showed us the product. He explained. He told us the differences between the prices and all of the products and he ordered them. We had to have it ordered to an out-of-town address, and he was highly efficient. We're very happy with all of the service. It was an excellent experience.

LL Flooring won out on my cost comparison. And then the installation cost that was quoted was fantastic compared to everyone else. I love my new flooring. I should have done it years ago. I had no idea it would be this easy. And the product itself is beautiful. LL Flooring was the only company that we found that had the color and style of floor that was in our dream of when we start remodeling the house. And now having it installed on the floor, it completely changed the energy of the house. We wake up every morning and walk into our huge kitchen, living, dining room and we would be amazed.

We had laminate flooring done in the dining room and living room. The gentlemen were very professional. They did a great job. Everything came out excellent. It took about four and a half hours. The place was spotless when they left. I like the look of the flooring and it also cleans up very easily.

I had a great experience with the LL Flooring store here in Chandler. I really like the store. They've been very helpful. It’s my second purchase for the floors in this other location. I purchased unfinished oak floors. I first went to the store to purchase the sample, and then I ordered it online. I like the product that I selected. I did the installation myself. It's challenging. It’s a more advanced DIY project than the regular one.

This company has been a nightmare to work with since our project began. Our project started at the end of May and didn't "finish" if you can call it that until June 21st. We were told 1 to 2 days to complete it, but got stuck with incompetent contractors, a contractor that just left and quit the job without notice, dysfunctional product, not enough product ordered, and the biggest issue being treated awful by customer service and corporate. The only person that deserves any credit is the store manager who has done his best to make things right with what little power he seems to have.

I got luxury vinyl plank flooring installed by LL Flooring throughout the new home that I purchased in Florida. I did this long distance. I paid for it in California and then my son gave them the code to the garage and they came in and put the flooring in. I love the floor. The only thing I don't like with LL is the quarter rounds that they do and the threshold in step because, in California, they undercut and slide it underneath the base of the baseboards. Here, they do quarter rounds. I would have preferred if they would have done the undercut instead of the thresholds and quarter round, but that’s something that they said they weren't aware of and they weren't comfortable trying to do something that they didn't know how to do.

We purchased luxury vinyl planks. My rep Marcus went above and beyond. He explained everything that I didn't understand to me and walked me through. LL Flooring's selection was good but they didn't have the exact width for the kind of flooring that we wanted. We purchased it from another place. It was darker than it appeared online, and so we just went to Lumber Liquidators to match it with the transitions because everything they had online was a different color. Marcus did that well. I love the quality of the flooring we got.

My rep went out of his way to help me out. At the time, they didn't have the product I was looking for at that particular location. He reached out to different locations and he was able to find it. He talked to associates at the different location and had them hold on to the last 10. I love the product I got. It's a bit pricey but it's a great product.

I purchased online from LL FLooring. I tried to use the feature where you could upload a picture of your home and then see the flooring. But that didn't work. But the installer was amazing. The communication was phenomenal. We knew as soon as there were issues. They called us a few times to go with us our options when stuff arose. We love the new flooring. It definitely sets the room apart. We would definitely purchase again. Especially if we knew we were gonna be dealing with the same people again, we would have no issues. Wouldn't give it a second thought.

LL Flooring had the best price. The quality seems good, especially for the price we paid. However, when I first went there with my wife, a customer person helped me. But they left and none of my information got picked up by another associate. Once we went back and got an associate, they were excellent. But it would be nice if they had a better turnover. Other than that, they've been great.

We like the flooring that we got from LL Flooring. They also gave us the flooring products to wash it with. The reps were good. The only problem I had with LL Flooring was when they made the delivery, they didn't send the padding. Before the guys could even start installing it, I had to run to Rock Hill to get the padding. They didn't put it on the bill whenever they made it out. So, first, they were gonna charge me 300-something dollars. I talked to them and told them it wasn't fair because it wasn't my fault that they forgot to put padding in. They fixed it to where it was 171. But the installation was smooth. They had it knocked out really quick. They were also really easy to deal with and they helped us whenever we were trying to pick out the flooring.

I would certainly recommend LL Flooring for both the knowledge with customers, as well as cost. The sales rep was wonderful. Most importantly, for pointing to the options and helping the customer to select the thing. What they said was exactly right on spot.

The flooring that I bought has excellent quality. It's exactly what I wanted. Jay and the sales process and the picking up of the material process were pretty seamless. It was a good experience with LL Flooring.

The experience with LL Flooring went great. I liked their customer service better than others. Their pricing was exactly the same as the competition. The sales guy's name was Cody and he was great from start to finish. He certainly stood out for both me and my wife and made the experience very easy.

I was very happy with the whole process at LL Flooring. It was good. I would recommend LL Flooring to anyone. The three people that came were very efficient, respectful and quick. The clean-up was less than perfect. It was great, but I found some staples, a tack and a nail. But they put the old carpet where I asked them to. They also vacuumed afterward. They asked me to check it out. There were some gaps underneath the molding that was different from going from carpet to vinyl flooring where the door frame molding didn't meet the floor. It caught my eye. I asked, “Is that normal?” I thought that they should put some caulk down in order to hide that blank spot. They looked at me like they were confused. But they didn't give me any grief. They went ahead and did it real quick.

I was happy with the service of LL Flooring. We bought from them in 2010 and now when we did the house in Florida, I did it again. I bought it from here and they delivered it there. So far, the quality of the flooring is perfect. The installation here wasn't too good. But it was not the people that they recommended. It was recommended to me through Camping World because I was repairing my motorhome there and they said these two guys were good. I was not too happy with them. But the guy from Inverness, LL Flooring recommended them. It was a guy and a wife and they were really good.

The flooring we bought was absolutely beautiful. The sales rep was great and knowledgeable. We're finishing up putting it down in the house and we should be done by this weekend.

My experience with LL Flooring was very good from buying the flooring to picking it up myself. There were three gentlemen that came in here and they were excellent. They worked hard for nine hours, nonstop. They did a fantastic job.

It was a good experience with LL Flooring. I like the wider variety of what they offered. They also had good communication, ‘cause that's key with me, especially with working with contractors, ‘cause so many of them don't. When the appointments were set, they were out there. I was expecting longer delays because of the issues we were having with transportation and supplies, but it worked out really well.

We got both product and service from LL Flooring and the quality is very good.

The floors from LL are fine. The guys did really well. When I had my first set of floors put down in my living room, LL Flooring did everything as far as calling the guys to come out to measure. They took care of everything. The next time, we had to call the guy to come out and do the measurement. We had to call to make sure everything was done. We had to do all the work. I brought some wood back on Monday and I told the guy, “I am so disappointed the way this had run this time because we had to do everything.” When I carried the wood back, I asked the guy, “Can somebody take the wood out of my car? It’s one whole box.” He told me to back it up in their garage. I backed it up, and I waited and waited. So, I lifted up the box myself and put it in the garage, moved my truck, and went back into the store. I said, “You told me to back it up, and nobody came out. This is poor customer service.” Everything was terrible.

We got luxury vinyl planks from LL Flooring. I have also bought flooring from them back when they were Lumber Liquidators. Purchasing from them was good. The salesman even took the sample outside in the sunlight so we could actually see the colors well without being under the fluorescent lights. It was nice. LL is the best. I’d use them again if I need to. I haven't found anybody better. Their quality is good. Their processes are great.

I got vinyl flooring that clicks together for my bathroom from LL Flooring. The price was amazing because they were having a sale that weekend. The salesperson asked me what I was looking for so I told him the colors I would like to be in the floor. I was very specific about what I was looking for. I wanted vinyl. It's warmer and softer, but they make it now so it looks like ceramic tile. He showed me something from 6 months ago so it was marked down extra because of that. I looked at it and it was exactly what I wanted. It has the tan, the gray and the white in it. Those are the three colors I wanted. That was either getting the gray and the white or the tan and the white. It's hard to find all of them and I didn't want it to be sparkly. They had it in stock and I needed it within a week or two put in.

I purchased the flooring from LL Flooring. A lady helped me, educated me about the different types of vinyl, and recommended some. The flooring wasn't in store, so she ordered it and it returned earlier than she thought it would. The quality is great. They'll hold up on their own.

I called LL Flooring's 1-800 number to set up an appointment. They told me that the closest store to me was gonna be the one in Lakewood. Then I got a phone call, not from a Lakewood office, but from a sales assistant. She set up an appointment to have somebody come look and do the measurements. So they did the measurement, but I didn't hear anything for 48 hours. I called back to the number and asked what was supposed to happen. She said, “Oh, yeah, just let me know what you want.” I told her, “I'm almost sure all my measurements are supposed to go back to the store.” I didn't get that phone call.

The installers did a great job putting down the flooring and they cleaned up. But there's a spot by a door where there's an indentation where the plywood had a soft spot in it. We talked about that and I told the guy that spot was solid, it just needed to have some muscle man put in there to level it out. But he just covered it up and the soft spot is still there. My wife told the guy to come by next time he's in town. I'd be happy to have them come back and work.

LL Flooring has been very nice and cooperative. I bought vinyl plank flooring and they're putting it in a week later.

The sales reps were very truthful about the flooring and what they could do. We got hardwood floors and the installers were wonderful. We had it in the living room and now, we put it in the bedroom. The living room has been in two years and it has held up really well. I love the flooring and they're great people to work with.

The guy who helped us from day one, telling us about the flooring and informing us on the flooring that we bought, was great. He went above and beyond. We had issues with the time we were supposed to pick it up and I had already paid. I thought I was gonna have to pay another fee for having to hold it longer. That guy said, “No, you don't have to pay another fee. You're good. Just call me when you're ready to pick it up.” They were so understanding and informative. The flooring looks and feels amazing.

I did price compare with Costco, who uses Shaw, and LL Flooring was much better. That was delightful. The sales rep and installation crew were both excellent. I love my flooring.

We were pleased from the very first day that we went to visit with LL Flooring. I've been doing business for 40 some odd years and I have never experienced such professionalism from A to Z. From the moment we met the girl to the delivery, on time, to the guy who came to do the measurements. He was very professional and he measured everything. Then we got the delivery and it was on time. A nice gentleman came here. On the day of the installation, I was freaking out because I was worried about how they were gonna do it. The two gentlemen who came here were both Brazilian and I spoke to them in my broken Spanish. We got through with the Portuguese and the Spanish. They showed up in the morning and they were done at 3:30 in the afternoon, and cleaned up. We've had the carpeting down for over 25 years. So, we pulled it all up in the hallway, the living room and the dining room. And they were completely done.

I got flooring for three bedrooms, the dining room, the living room and the hallway in-store, and LL Flooring had good customer service. It was pleasant dealing with the reps. They helped me make a decision. At first, I was hesitant about the quality of the flooring but when the guys started doing the work, it was good quality.

I got laminate flooring for my kitchen floor from LL Flooring. The installation was good and I like the quality.

I bought Brazilian Koa in the bedroom, a study, and the kitchen and it is being installed now. LL Flooring was very helpful.

We just had a deal with Lumber Liquidators and it was good. Everything was in order. The customer service was excellent over the phone and in the store as well.

I chose what I wanted and LL Flooring sent out somebody to measure the rooms. Then, the company called to say that they had the floor that I chose in stock and if I wanted to, I could come down and pay them and they would set up an installation. So, I went down and paid them and we set up the installation. It took two weeks for the installers to come and they first brought the flooring in and let it sit here for three days. I guess they have to get it used to the humidity in the air here. Right after that, the two guys came in and installed it. They were very professional, fast and neat. They were in and out of here in just about five hours. I love the flooring. I didn't realize when I chose what I chose that it's the same flooring that I have throughout the rest of the house but a different color. It matches so that's even better.

I bought an engineered hardwood floor from LL Flooring and the quality seems okay. The rep was one of the best sales representatives ever. He was patient, nice, very good and helpful. I wanted to let whoever's in charge know how great he was.

I was having the carpet replaced and bought engineered hardwood from LL Flooring. They had the product that I needed but they subcontracted the installation. The quality of the flooring is great. I like the overall look and the product itself. I’d definitely recommend them.

The sales guy was helpful. The vinyl flooring looks good. I like it.

I went to the Airline Highway, Baton Rouge location and spoke to John. I told him what I was looking for, and we took a few samples and showed them to my wife. She picked out which one she wanted and we ordered it all in. I installed the flooring in our bedroom, hall, foyer, living room, dining room and stairs and it went well. It was easy to do.

LL Flooring seems to be the place to go. I see their advertisement all the time but this is the first time that I’ve gone there. I bought some pine boards for my staircase landing and dealing with the sales rep from LL Flooring was good. One of my orders was delivered online and the other one is waiting for me to pick up in the store.

They had people on staff that were very knowledgeable. I had a very pleasant experience there. I dealt with two of their stores because the local store had part of the product and another store in the region had the same product. We were treated with the utmost courtesy. I was spending $1,000 with them. But the quality of the service far outweighs the cost of the product as long as it's at least competitive.

So this is part two. In part one, it was a bad start...which typically is a foreshadow of things to come. Sure enough, it got worse. We wanted a glued-down engineered wood floor (about 400 sq ft). The salesman came and sold my wife on the idea of a floating installation rather then glued. The install was awful. Everything was moving, creaking, the sound and feel was unbearable. When we confronted the installer when he was finished...he smiled and told us that he told his supervisor that an engineered floor installed as floating over concrete was not a good idea even before they started. The supervisor did not tell us anything. After sending photos, videos, etc to LL Flooring... first they said, "this is normal. give it 7 days and it will go away." We waited five and told them it was not getting better. They agrees to rip it out and install glued down.

We liked the rep. He worked hard to satisfy us in every which way he could. I couldn’t ask for any better service than what those guys gave me when we bought the flooring. During the installation, eight guys were here and out of here in five hours for the whole house. They were right on top of it. They took care of stuff. They were very careful of the furniture when they moved. Everything went fantastic. However, I'm having a problem with some seams. They want to come up. I'm waiting on somebody to call me about coming back out to check it.

We've been a customer of LL Flooring for a long, long, long time. This is probably the 10th floor we've laid. They've always been pretty easygoing.

I bought the press and click vinyl flooring and it seems nice. It was a decent price and product. The reps that I worked with were very knowledgeable and good. They were also nice and professional.

We purchased hardwood flooring and spline online then picked up in the store. We had three guys that helped us and they were super nice and helped us get the flooring loaded. The cost is cheaper with LL Flooring and they have a large selection. So far, we like the flooring. It's good.

They were very helpful and, so far, I'm happy. I got the locking-type flooring and we liked it but it hasn't been installed yet.

I went to Home Depot and they didn’t have a lot of stuff. I then went over to LL Flooring and they had a really good selection. It was what I was looking for. I also liked their expertise. The manager there even helped me see some different colors that I didn't see at first to make sure that I was getting the full range of options. It was just a specialized store and I liked their expertise. When you go to Home Depot and ask people questions, they won’t really know because it’s not their expertise. At LL Flooring, they’re gonna have all the right answers for flooring questions.

I did additional flooring with LL Flooring. I already had some years ago and I'm doing extra rooms. So far, I'm happy with the product and happy with the customer service. It's nice to be able to go to a store, talk to someone, and get some advice. When I went and tried to order the particular product I had years ago, it was discontinued. The store manager in Kennesaw found something similar and she said, "If it doesn't match completely, come back and let me know. We might have some boxes in different warehouses around the U.S. that we could possibly gather the discontinued product." It was nice that she offered that. The new product that she tried was a very close match. I haven't opened the boxes yet, but the boxes are very similar.

I always buy at LL Flooring. I like their variety all in one place. The first time with them was great. The main gentleman that was operating the forklift was awesome. The second time around, one of the guys couldn't operate any of the stuff and was just waiting around to get help. He wasn't being communicative as to what was going on. It was a little awkward.

We needed a complete waterproof flooring for the sunroom and the rep showed us it was complete waterproof. I picked one out within 15 minutes, paid for it, went back the next day and picked it up. Once we got the flooring out of the box, we were extremely happy with it.

We have been to several stores and LL Flooring had the best option. We had no problem navigating through the store. It was nice and clean. The people were courteous, friendly and helpful but not pushy. The purchasing experience was great because nobody hounded you. They let you take samples home and let you decide what you wanted and come back and you let them know what you wanted. The customer service reps were friendly, kind, and attentive. We purchased the luxury vinyl flooring and it was delivered. It was perfect and the reps kept in contact was and told us what to properly do with it. So, we're waiting on Wednesday to get it installed.

We put down a 25% deposit based on what Matthew, the salesman, told us. Then, David, the store manager called and said they couldn’t remove the baseboards and put them back down. He said it will not be included. We were told that that it would be. I could pay the installer for it and the store said it'd probably be about another $1,000. The installer said it'd be another $1,700. We were told the flooring was laminate and we found out it was vinyl. So, we said that we didn't want to do LL Flooring. They gave us a paper that they're going to return our 25% deposit of $6,400.