LL Flooring Reviews

We purchased wood flooring from LL approximately 16 months ago, to be installed in a home we just purchased - prior to us moving in. We received the flooring a week or so before move in, and brought into the house to get to room temp. The installers showed up a couple days later, unpacked the flooring - then called us to come over to show us the flooring and the many, many pieces that had poor staining. They suggested not to install. But unfortunately due to the move in schedule (in 4 days), that was not possible.

The hardwood floor that I bought from Lumber Liquidators has defects on it. I have to collect and return it so they may exchange it.

I recently got hardwood flooring from Lumber Liquidators because my wife wanted to upgrade the flooring in our home. The sales reps were informative and good, and I hired installers to put it in. There was quite a bit of waste in the flooring that we got and we had to get rid of some of it because a lot of the tongues were missing. I'll have to check if they can reimburse us for that because we have quite a bit of the defective flooring left. But other than that, the quality of the flooring is good.

I'm turning a spring porch into a sunroom. I've known of Lumber Liquidators for a long time so decided to buy flooring from them and I had a positive experience with their sales rep.

I purchased from Lumber Liquidators for a condo. Their team was polite, respectful, and professional. It's a very good team down there in Fort Lauderdale. My purchase has been delivered, but I have not seen the installation yet. It's been delayed quite a long time.

We had a flood so I bought some flooring samples from Lumber Liquidators. They were really good and very helpful.

My experience was about as negative as it can be. There was delay after delay and nothing about the process was explained up front. No one told me that there was not enough material in the warehouse for my job and that I would have to pay extra to get it delivered from another store. (The only good thing that happened was the sales guy drove to Salem, OR to get the material at no charge to us.) I was not told that I had to pay ALL installation charges before my job would even go on the schedule. I was in the flooring industry for 20+ years and never got paid up front for any of my installs. The people at my local store, Eugene, OR couldn't seem to get my address right, so the refund check for material not used (and I had to wait 5 weeks more) went to my neighbor.

We got utility-grade oak flooring from Lumber Liquidators for a project and it's our first time to purchase from them. We knew what we were getting and it looks beautiful. The cost was also great.

We bought from Lumber Liquidators. Bellawood prefinished bamboo flooring. The biggest mistake of my life. When we purchased the product the sales person stated the 100-year warranty would cover anything that goes wrong with the product. Well after reading reviews here we know that is total B.S. No problems with the install. However last time I checked and what the sales person told us that bamboo is super strong etc. First day after install the floor nicks like crazy. We can't even wear shoes on the floor because the wood nicks. Bamboo is supposed to be strong. This is the weakest floor ever.

A family member of mine asked me to pick up something that’s to be installed in their home from Lumber Liquidators, but they didn’t have in stock. So, the sales rep recommended a location that I could pick it up from, then I drove to that location and picked it up. They had it installed, and it looks good. However, I feel that it's very expensive. And if it was up to me, I would not have purchased that exact same product, and would have gone with something more modest.

I purchased pretty floors from Lumber Liquidators, and their sales reps were very legit. Although, I wish the floors were cheaper because I'm broke.

The sales representative was very informative and helped me narrow down my decision. And they also made me aware of the financing option. The wood floors that I purchased from them has excellent quality and the price is very competitive.

I bought a new house and I wanted to take off the carpet. The sales representatives were helpful and were able to answer any questions I had. They also kept me posted when all my items arrived so I could come pick them up and were helpful in putting them on the truck. I would definitely go to Lumber Liquidators again if I needed more flooring. I feel like I got what I paid for.

The tiles in my home had cracked, so we had to replace them. Lumber Liquidators was good, and their team was very helpful. We replaced the tile floors in three bathrooms and a laundry room, and they're good in quality.

LL carries a full line of products. Prices are excellent. Employees are very helpful and professional. Really like shopping there. I am a returned customer. Keep up with the good job!

The flooring is not bad but not great as well. It has a lot more knot holes than it can hold up. I had to fill up a lot of holes with the stain and colored putty.

Lumber Liquidators provided excellent customer service and were very knowledgeable. They honored all promises and discounts with no questions asked. I would recommend.

The floors in our home are really old and they needed to be updated, so we purchased hardwood flooring at Lumber Liquidators. The sales rep was very helpful and seemed friendly and professional. We bought the low-end budget flooring, which was nice and had a fair cost. I installed it myself and it was great to work with. There was not a lot of unusable pieces and we didn’t have to waste a lot of material because it was unusable. The quality is great and we’re very happy.

I have talked to several individuals about the issues. No one has ever called me back. I was told my floor was going to be installed on Wednesday. 3 days later it still wasn't installed. Your HSS claims no responsibility but they are the ones who sent this contractor out to me. I waited 3 days, tried to be understanding to their reasons. Took another contractor to finish the job so 4 days I sat waiting. The other contractor finished in one day. I'm upset that no one seems to care that I spent 3 days waiting and listen to bad lies of why they weren't here.

I wanted an accent on the wall so I bought the floor tile that looks like wood from LL. I had a hard time getting a salesman to help us in San Antonio. They didn't have any samples and the salespeople were all in the back. They had one guy there and there's a couple of people waiting to be helped. I had to take what they had in stock in San Antonio. When I got it home, I didn't like the tobacco so I went up to Austin, and I traded this tile in for another one that's a little lighter that didn't have the tobacco in it. I'm still waiting for a $50 refund that I was supposed to get when I purchased this. It's been quite some time now.

The price that Lumber Liquidators had was the reason we decided to update our flooring. It was a high-quality flooring. The sales rep was helping me and telling me what I need. I installed it myself and it wasn't really easy.

Helpful, friendly staff, good price.

Pre-finished oak flooring. Everything was as expected and on time. The floor is beautiful!

We purchased the Brazilian cherry floor from Lumber Liquidators. When we were there looking at the wood, they showed us one piece that was very scratch-resistant. I I even had to try to scratch it and it didn't make any marks on it. The wood that we have here scratches fairly easily. It's not like what we saw in the store. I don't know if they have some type of coating that they put differently on the wood. The flooring looks fine. I just need to find a way to protect it from scratches.

I got bamboo flooring from Lumber Liquidators. I lifted 30 boxes and brought them home. The next day I opened the box to check it out to only find that what I had purchased and ordered was not in the boxes and that's when I ran into the attitude problem. Their representatives was a little cocky. I said I want somebody to come out, pick up the boxes, and bring me out what I ordered. The rep said "we don't do that." I said, "you have somebody doing the delivery." He goes, "No. I don't have anybody." I said there's somebody that delivers for them or he hire somebody to do the delivering. I said I already moved 30 80-pound boxes and I'm not going to move those boxes back and then reload and then move them back into my house when I already did it once. Then he gives me the thing that "maybe we can be out there in a couple of weeks."

I have a new house so I wanted to have the floors done. I bought hardwood from Lumber Liquidators and they guaranteed that they had tons of this flooring in stock all the time so I paid $1,300 that day. I waited a week to get a phone call and they said, "Oh, we don't have that flooring and you've got to wait three to five weeks for your money back." I asked them if they could offer me either an equal grade floor or better at the same price. And they said no and that they could offer me a lesser floor. I said, "No. Why would I wanna do that?" I also told them to give my money back and I'll go somewhere else. I would never do business with Lumber Liquidators again.

I buy flooring from you every time I need to install any type floor that you sell. Didn't try your ceramic yet. Several weeks ago I went in and bought some red oak for my own home to finish one last bedroom. I bought all my second floor flooring from you including my stairs... When I went to pick it up I waited forever to get the flooring. The guy running the forklift decide to cut me off and take care the person that was after me in line. Very disappointed at this point very long wait. And I need to return to my job site now unattended!!!

We put laminate floor all over our house around 3 years ago. We loved the floor but my health has not been good since. I am tired and have pain all over my body. I would like to get the wood tested and make sure I am not getting sick from the formaldehyde that is in it. Do you have someone or do I need to get a lawyer?

I got a home project going on and purchased some flooring from Lumber Liquidators. I did a comparison and their products suit my need. The sales representative was nice and formal. He informed me well and gave me information about the product. I like the flooring so far. It's great. I installed it myself, and it was very easy and simple. As a matter of fact, it's one of the reasons why I was interested in that flooring. However, one of the things that wasn't brought to my attention at the time of the purchase was that I could've saved a little money with their interest-free financing. They asked for the credit card and it cost me a little on the interest.

Love all our floors. The porcelain and the bamboo are beautiful. Thank you Lumber Liquidators.

Few points: Staff is very friendly and knowledgeable. Grand Rapids seems to be understaffed during peak times. Took excessively long for orders to be processed and delivered. Staff wasn't good at returning calls, but I assume it's due to their being spread so thin. We ordered a discontinued product, but they calculated WAY too much for our needs and we're stuck with $1000 in flooring we cannot return. I'm sure they're coached by the company to sell this way, but that's a decent amount of money for me and I didn't appreciate it. Won't be using Lumber Liquidators again if I can help it.

We're building a new house and we bought bamboo flooring from Lumber Liquidators. It looks good. I purchased some flooring last year from Menards that was very similar. It was 70 cents a foot more expensive, but it was a little bit thicker. The installers seemed to think there wasn't much difference though between the two woods. However, the location absolutely stinks. Why did the upper management decided to put a retail store in the middle of an industrial park with a crappy parking lot? It's not convenient to get to at all. If they spent a little bit more on a better location with a nicer parking lot, they probably sell more flooring. But the inside and the displays were nice.

After purchasing $8,000 worth of hardwood flooring from Lumber Liquidators, I learned they will not warrant the wood against mismatched sizing! What does that mean to you? Let me explain. After our kitchen was halfway installed, we began noticing gaps, strange gaps all over the floor. We stopped the work and began close inspection of the wood. We quickly found the cause. Several of the boards were one eighth inch narrower than the others. When it comes to hardwood flooring, varying board lengths and even thickness is ok. However, you cannot carry the width of a board even the smallest amount or the following boards will begin to lay more and more crooked.

We are closing our account with Lumber Liquidators because we didn't have a great experience with them. We’ve decided to go with a different flooring company. Our carpet has too good of a memory so we wanted to do a 760 feet of bamboo flooring. We attempted to do an online purchase but it was never received due to a computer glitch. We went ahead and tried to get that corrected. However, it charged our card. It was a huge nightmare. We're working with customer service and nobody was able to rectify the problem. It took 16 days to clear up the issue.

We were very pleased with our purchase of laminate flooring for 2 rooms. They were installed yesterday and they look beautiful! We originally purchased flooring from a Big Box store and after delivery we were told they couldn't be installed. After returning the entire order we ended up in your East Brunswick store #183. We were assured there would be no problems and there weren't any. The installers were great too! They found a pair of diamond earrings that we thought were long lost and we were impressed with their honesty and integrity in bringing them to our attention immediately. The earrings were my mother's and meant a great deal to me. Overall, we had a great experience and would not hesitate to recommend your store to my friends and family! Please relay this message to your staff in the EB store #183. Thank you!

I made a purchase from Lumber Liquidators to update my flooring because the carpet was already very old and dirty. The sales rep was very nice and professional. Also, the quality of the product and the cost in relation to its quality are good. A friend of mine helped me install the flooring and the product was very easy to work with.

I had hardwood floors already on my floor. I didn’t know where my original contractor got them from. Lumber Liquidators was the only place that I was able to find the oak hardwood flooring. I was very happy. It was my first purchase from them. I had a great interaction with their sales rep. I went there and forgot my piece; they only had two sizes. Once I got it home, it turned out to be the wrong size. Lumber Liquidators did a fantastic job of returning the load and tracking down the actual size that was wanted. They went ahead and took care of everything, charging me for it and contacting the other locations to package this stuff and have it ready for me.

I do a lot of business with Lumber Liquidators and I always get taken care of. I got bamboo products from them and installed it ourselves. It wasn't difficult, but it wasn't easy either. The sales rep was great and knew everything she was talking about. We had some problems but she took care of it. Also, the cost is good. Everything went well and we're happy.

Our house had floor damage last winter so I bought hardwood flooring from Lumber Liquidators. The sales rep that I talked to was awesome. Then after getting the floors, I hired somebody to install them, and I might try it myself next time because it looks easy. So far, I love my new floors.

Floor separated. Was told it was not amalgamated so no help in fixing. Did not test moisture before installing. Problem is all persons I talked to, 3 different, told me not to as long as I had flooring in house for 2 weeks. Now you tell me I should not have followed all of your employees instructions.

We had a great experience. Mike, the sales rep, was wonderful and helped guide us to the right product and everything that was needed. The floors look amazing. They also took back anything that we did not use without any issues. Thanks for the great experience.

Wife and I had never tackled flooring before, some sound advice from store rep in North Haven, a few Youtube videos and Holy **. What a job! Awesome flooring, looks great! For our project rep recommended floating manufactured click and lock over padding. Can only say thank you!

Lumber Liquidators has the best, knowledgeable service and hardwood flooring product. I recently purchased engineered hardwood floor, red oak, the T-molding, base shoe, and the end cap from them. I wanted to replace and update the floors in our home because my daughter has allergy so I cannot use carpet which was what we have and was used by the previous owner over ten years. The team from Lumber Liquidators was helpful, knowledgeable for all the floor installation and had the price for the product. This Friday they're scheduled to come out and install the floor.

One of the managers named Lamont at the north hills store flat out lied to me. I live in Santa Clarita Calif. I needed 2 more cans of glue. I was speaking with him on the phone Wednesday April 6th. I asked if he could check to see if my local Lumber Liquidators had it in stock. He told me someone needed 16 cans and were completely out until Monday April 11th. He said he had in stock which was 30 minutes away. I decided to call my local store and had the glue in stock. My local store Mario is an excellent employee. He was very surprised that I was lied to.

On March 16th I went to the Lumber Liquidators store in Mentor, Ohio. Your staff member, I believe his name is Scott, was of tremendous help in getting me the flooring I needed. He did not have it in stock in Mentor but located the quantity I needed in your Canton location. He called that location and made arrangements for me to pick up 19 boxes of red oak select, 3/4 by 3 and 1/4 inches wide. I drove to Canton and the product was waiting for me when I arrived. It was loaded into my van and I was on my way. The floor was installed and looks beautiful.

Very nice floor, at a good price! Store reps at the Salem, VA store were very helpful and easy to deal with! I had one box left over and they took it back no questions asked. Would deal with them again for sure!

I purchased maple countertops and some bamboo flooring from Lumber Liquidators as my carpet at home was worn out. Everything was good with the sales rep. He wanted to point me in the direction of what he considered to be a better floor, but I was matching an existing floor so I didn't have a lot of choices and they did have the flooring that matched us the closest. I installed the floor myself and it was easy to work with as I've worked with it before.

I deliberated long and hard 1st over getting laminate in my family room, then over which style to get. Ultimately I decided on the Heard County Hickory 12mm High Gloss laminate. I absolutely love it. My overall experience has been great from sales through install. Pricing was very competitive. Sales team was very patient and helpful. Installer was timely, very neat, and very thorough. These guys are great Great! I highly recommend Lumber Liquidators!

The order process was quick and delivery/product arriving on time was good and associate had a pleasant attitude but wish the sales associate would have asked more questions about what we were doing with the flooring. We ordered unfinished wood flooring to replace the original hard wood flooring that was going bad in our house. The one we order with you guys was nice looking but a lighter wood. This isn't wood you would replace original wood flooring with. It wasn't very solid and had some problems with it because of the lightness of the wood. I think the associate just assumed it was maybe going on top of other flooring??? I would have never bought this if I knew what I know now.

The South Lansing store was a pleasure to work with. The employees were very knowledgeable and helpful. I will recommend this store to anyone looking for floors.

I ordered last years Copper Hevea and then ordered flush vents and the color does not match. I stated it to the store manager and he wanted to argue that it was impossible. The colors do not match and of course the policy are no returns on special orders, even if the color is not correct. Poor customer service and faulty product.

All experiences with the purchase were positive. The staff at the store (north part of Colorado Springs, 4624 Northpark Dr.) were professional and very helpful.

I ordered some oak flooring for my home from Lumber Liquidators. The sales reps were fine but the website was misleading. I was trying to order the planks that were five-inch wide and when I called up and asked them when I could pick up the planks, Lumber Liquidators said the planks were five months back ordered. and they'd be able to get me the three and a quarter inch planks in two weeks instead. So, I downsized my planks which was disappointing because the flooring I covered was large and the larger planks would've looked nice in there.

The guys that work at Davis Highway store in Pensacola, Florida are exceptional. They are so helpful and answer any and all questions you have concerning flooring. An absolute pleasure to shop there. No matter how busy they are, they take time to address and questions.

Bought/installed Red Oak Bellawood floor in our family room in late March. This Bellawood had a low luster finish. About a year ago, we installed the same Red Oak Bellawood floor with the shiny finish. The shiny finish wood looks much, much better. The shiny finish wood was discontinued and we had to settle for the low luster. I'm not totally satisfied with the way the low luster wood looks.

I can't say enough about the great experience I had with my installation. Absolutely fantastic! I wish I could say the same about lumber my flooring purchase at Liquidators in north Hampton. Voiced my concerns about several mistakes to owner Ryan Reny who replied very snarky "mistakes happen - oh well". I will NOT recommend them to my friends or family. I work for a prominent local hospital and my husband works as a VP for a large cable company. Neither of us will recommend.

We originally went to Lumber Liquidators to buy hardwood floor for our kitchen. A friend of ours used them for a huge remodel and was thrilled, so we decided to buy our floor from them. THEN... another friend who lays flooring discouraged us from going to them, and instead gave us another company. We decided to go with the other company because our friend was in the construction business and we thought we should follow his recommendation. What a mistake!!! The other company sold their flooring at a "40%" discount since we were friends with a contractor... and it was almost $900 more than Lumber Liquidators! AND... when the flooring was delivered I knew immediately there was a huge problem... We were sold 1/4" wood! We needed 3/4" solid wood.

The installer did a great job with the part list and the installation. Very happy with Bellawood Golden Teak.

The BELLAWOOD product Brazilian Cherry is very beautiful. Could not be happier with the change it's made in our home.

Salesman was knowledgeable, very polite, showed us our choices and then left us alone to discuss what we wanted. Many excellent choices made it hard to choose what to get. After deciding what flooring we wanted we were then offered a great deal on a floor nailer and nails. We were very pleased to discover that it was all in stock and we could take it home that day!

Great experience. Good Information.

Went to store in Bolingbrook, looking for Bamboo. Man in there was no help. Answered questions with one word. Answers as if we were a bother. We went to the store in Tinley Park IL and was so happy we did. They were so helpful. Made our purchase so easy.

Floor looks good. I am not happy with the pricing of the installation. The salesperson said the installation of the click floor would be $2 per SF. This was one reason I made the purchase from LL. The installer informed me that there was a minimum to get that price. The minimum is 250 SF and we had 155 SF. Therefore the installation was $200 more than I expected. If Lumber Liquidators doesn't inform their salespeople of the facts, I feel the company should be responsible to pay me the difference. If I am refunded the additional money spent on installation, my rating will become 5 stars.

The people did not know the stock on hand or did not disclose the availability till the order was placed. I was told to pick from 50KM away or pay charges for that. Obviously I cancelled the order. I ended up buying another hardwood floor. On opening, it turned out to be of inferior quality, short lengths, missing edges, knots and poor make. Not coming back here again!!

I was recommended Tobacco Road Engineered floor and I went for it. We liked the color of the flooring which was expensive in the store at that time. The store and sales experience was satisfactory. At first the floor looked beautiful but after some time it started to split. We waited a while to see how bad it would get and when we contacted the customer service dept we were palmed off with what appeared to be a standard's letter full of crap saying "Checking (splitting) are the results of environmental conditions and not due to a manufacturing defects. Wood drying out related to moisture content changed." The letter basically saying GO AWAY, it's your fault and your problem. So what started to look like a beautiful floor has ended up looking crap. STAY AWAY FROM Lumber Liquidators. Not a company to be recommended.

I purchased about 12 boxes of hickory in 2 lots. At least 2 boxes had severe burn marks at the ends and middle from the planer and discoloration I presume from the banding. Unbelievable that these 2 boxes made it through quality control. The result was a lot of waste and a lot of short pieces used on the floor. Don't send a credit, send $100.00.

Salesman was very helpful; However, I was very disappointed in the sales ad which did not explain how poor the quality was of the flooring that we came in to purchase.

MS HS Strand Antique Bamboo 1/2 X 5-1/8" - Loved this product. I installed it in my family room. The wider planks gives it the rustic look I was looking for. No issues on the installation.

I recently moved into a condo and we're redoing the whole thing because it's old. So, I bought some red oak, unfinished wood from Lumber Liquidators, and it's if very high quality compared to other prices I've seen. The cost is pretty low and very fair. Their sales rep was also a really nice guy. He was very polite, nice and knowledgeable. This is the second time I have purchased from Lumber Liquidators since I have had different houses, and I am very happy with them.

From start to finish the guys at Lumber helped with recommendations as to what materials would be best to achieve the best results. The price was right, the materials were problem free and the buying experience was no stress. We couldn't be happier. The living room is next and there is no question as to where we will go.

There was a major mix-up with the type of floor I purchased. The contractor wanted me to buy a floating "click in". Instead I initially bought a floor that had to be nailed in or use adhesive. Since I live in a Co-op with concrete floors a click in was my best option. Lumber Liquidators resolved the matter with no headache. I'm so pleased with the end result. The floors look beautiful.

Great service from Mike and the others! We are new to Huntsville. Also it was nice to have courteous and helpful folks to assist you.

It is a discount store, so the 10% reject "allowance defects" take it REAL seriously (it is printed on your invoice). My floors had a least 1-2 planks defective per box, so out of 10 boxes I bought, I end up with 1 box of "not so usable" planks. Overall, it is good quality but take into account the 10% that you will NOT be able to use. With a 20% restocking fee, it does not pay to go and fight to try to return the bad planks.

The floor turned out beautiful. I decided to try the engineered hardwood this time and I'm very pleased. Every piece was perfect and straight. With each piece being straight, with no bowing or twisting, it was much easier to lay and the pieces went together without gaps. Also, it should remain stable because the base is plywood with a layer of beautiful, full grained hardwood. Stunning.

Every time we call our order is there for pick up. Even when they call to get from other stores. Friendly salespeople go out of their way for their customers.

Salespeople very professional and explained the process in a way easy to follow and understand. Warehouse guy helped load me up and was great. Flooring was what I expected and did not find any unusable pieces. Returned one box and salesperson courteous and fast.

This has been the worst experience I have ever had with hardwood. I picked up 61 boxes of honey bamboo and some of the wood was dryrooted and crumbling as I pulled it out of the boxes. Unfortunately I didn't catch it all before it was installed on the floor. I wouldn't recommend this wood or Lumber Liquidators to anyone that love quality products.

We needed to update our floors and since I already knew what I wanted for our unfinished floors, purchasing the red oak hardwood floors from Lumber Liquidators has been simple and easy. I installed the floors myself and I found the product very easy to work with.

Enjoyed the whole process of buying wood grain tile for our newly renovated house. Purchased tile at the Gastonia store and more online and both experiences were fantastic. The price per sq. ft. was well below other options we looked at. I would highly recommend them to others.

Purchased flooring from Colonie Store. Sales staff were very knowledgeable and friendly. They were not pushy but very informative. We thought process would be more intimidating but people really were patient with us. Product is so beautiful and our house feels so much bigger.

I have been a customer for many years. I own a bunch of rentals and over the years have been changing all floors to hardwood. Always looking for a bargain, recently bought manager's special good price if take the whole odd lot, so I did. Opened boxes to find numbers stamped on the faces of a lot of pieces. The numbers did not wash off even with solvent. I feel with no help when I returned, I will be bringing my business elsewhere.

I am very satisfied with the quality of the bamboo floor. They look great.

Excellent quality. Professional service. Excellent, knowledgeable personnel.

It does absolutely no good to do this. No one cares with your company. Only to say I am a Realtor, husband is a contractor and have many contacts that we could have told to use you. It was horrible all the way. Look in your notes for MANY contacts I made to you. Have not had anyone in business ever be this bad. Never again, and will tell everyone of the experience. I am still waiting for a $100 check.

I was looking for wood look tile flooring. Lumber Liquidators allowed me to purchase a box to look at on my floor at home and return it with no restocking fee if it's not what I wanted. Unfortunately, they only had two options that interested me. However, I found another option elsewhere. I was impressed with their customer service and I had a friend who had a great experience with them so I wouldn't hesitate to go back there if I was looking for wood flooring.

I purchased flooring December 2013 and wanted more to match the rest of house. I was so excited when I called the store 1254 had it in stock. I have two huskies and the Bamboo is so easy to take care of. Love it and will tell all my family and friends.

First and foremost, the store 242 team is very polite and professional. THEY ARE VERY NICE PEOPLE!!! However, so far my experience has been disappointing. Four trips to pick up material and over a month later, the installation is still pending. Starting with my initial visit, a timeline follows:

I was very disappointed with the return policy. I had 2 full bundles still wrapped of unfinished flooring and I could not return. It makes no sense that you can return finished flooring but not unfinished. You had it in stock in the back and could simply put it back in your stock room. Any finished flooring you would have to order. No sense. If this is the case I will deal with other flooring company in the future.

The young man that helped me was very informative and very nice. He helped me match the color I need with sample that I had. Person that loaded my hardwood was very nice. I had a very pleasant experience at your place and I would make a purchase again from your company.

The Schoenberg Hudson Red Oak purchased from Lumber Liquidators I learned later was the store brand product. I purchased the product as a small DIY project for a short hallway. If everything went well, I would proceed with other rooms. I found no issues the quality of the product. I had been told you could expect issues with up 20% of the product. My only issue is that the product comes in three different sized boards in the box which I didn't know. In a narrow hallway this was not an issue. But if you are doing a normal room I would expect you will have an issue matching up grains and colors.

So far I have been impressed with the Sales Associates at the West Hatfield Ma location. The installer is scheduled for 4-6-16 at 9 for an estimate. He called 4-4-16 around 9 am and asked if he could come Monday because "he was in the area and lived 45 minutes away". He never showed. Let's hope Wednesday goes better. I'll keep you posted.

We purchased some bamboo flooring from Lumber Liquidators since bamboo is durable. My husband and I installed it. It was really easy to put down and I love it. I was really pleased with the sales rep. A young fellow named Daniel waited on us, and he was very good and knowledgeable telling us everything. Last Saturday we had to carry back about three boxes that we didn't need, and he was very professional. If we had to do this again, we would deal with him.

Had to order wood to complete my floor. Morgan was friendly and courteous. When I showed up to pick up my wood, the manager remembered me from the last time I purchased some other products and was also friendly, courteous and very respectful. I will certainly return to purchase more products in the future.

I recently purchased red oak hardwood flooring for another room in the house. The clerk was courteous and helpful. The flooring matches the other bedroom and looks wonderful! It even feels good under the feet! The red oak hardwood is a great product!

All materials arrived when the store promised and materials were in good condition.

My husband went to buy another box of wood to finish our floors. (We have spent over $1000 with them already.) The guy said he only had a box left but he thinks it's damaged. He told my husband if it's damaged he will cut us a deal if we want it. Man went to go look and said it wasn't damaged it's fine. My husband never saw the box before buying. My husband paid full price for box and man went and loaded it onto our truck. That was the first time my husband saw the box but didn't think to look because man said it was fine.

Product was delivered in a timely fashion, store employee communicated status frequently. Good quality flooring and nosings look good. Minor comments: groove in nosings was significantly wider than tongue in flooring - had to be extra careful to get a good fit. For top steps of staircase I would have liked the nosings to be an inch longer. I end-glued a piece and the result is fine. Overall, I am happy with my floor.

The tile we wanted was not in stock, which was fine. The sales associate found it at another store and called to verify it would be there. Then she wanted us to pay her for the merchandise before we left to go pick up. I had never heard of that. We told her we were not comfortable paying for something that is not in front of us. She made a comment about "doing all the work", so she should be the one getting payment. Huh? What work did she do? Made a phone call and told us which store to go to? Take your sales associates off commission. Your customers will soon appreciate your sales people a lot more because they will feel like LL actually cares about their customers' project and not so much on their paycheck.

Strand Carbonized Bamboo flooring - Beautiful High Quality Product at a very competitive price!

I got some bamboo flooring from Lumber Liquidators. I was pretty much convinced on the product when I purchased it and although it hasn't been installed yet, its quality seems to be very good.

The salesman was very helpful and the product is great. The only concern was that they ordered way too much. And we were not the only customers that it happened to.

The experience of purchasing solid hardwood flooring (3/4" x 2 3/4") was very pleasant and easy. The saleslady assisted us in finding the flooring that we wanted, and helped us load it into my vehicle.

I added 4 boxes of 5" Bellawood to my leftover Builders' Pride prefinished 4 1/4" flooring to do a master bedroom. It turned out well.

Delivery took forever. Ordered the wrong flooring that went over the carpet. Promised to have it shipped to my front door but messed that up, then promised to hand delivery it but messed that up. Not happy at all. Will not be back.

Solid Strand Bamboo - Hazelnut. The flooring turned out great. We love the product. A bit more difficult to put down than had anticipated. The stranded bamboo likes to splinter a bit on the edges when knocking the boards into place. Just need to be careful and not force the tongue into the groove. Mary at the Manassas store was great to work with and knew her stuff.

Like price and selections, but a 20% restocking fee for returns seem too much. I like to order more so the contractor has all the material needed, but when factoring the fee, price might not be as different as big box.

My experience was good @ your Fenton, MO location. The workers were both helpful & knowledgeable about the products. Unfortunately, you do not carry a color we are interested in, in the type of flooring we are in need of. I did appreciate they told me that, instead of trying to sell me that wasn't in my best interest.

I just purchased 1600 square feet of Hickory pre engineered flooring. I was set up with all of the products I needed for installation. Great service, great guys. This was out of the West Lebanon New Hampshire store. Could not be happier with the product.

I'm remodeling my home and purchased hardwood floors from Lumber Liquidators. The hardwood floors are already in the home but they haven't been installed yet. I've hired a team to install the flooring and it will be done in the upcoming days.

The floors in our home were worn out so we decided to update and buy engineered hardwood from Lumber Liquidators. The quality of the flooring is good, but I’d never go there and shop again because their sales representatives didn’t seem like they really cared whether they sold wood or not. We had to search for them and then they wouldn’t answer any questions. They said they ordered the trim for the wood but when I called to see where it was, they had sent the request to the wrong store. Then the store that got the request didn’t bother to tell them that they didn’t have any of that in stock and that it was sent to the wrong store, so I didn’t get my trim and I had to go get it somewhere else. They didn’t even so much as say they were sorry, but they gave me my money back for the trim.

I've had a flooring in the kitchen for 20 years. I wanted to update my house so it was time for a change. I got the Bellawood flooring from Lumber Liquidators and I was given excellent service. They waited on me and explained things to me for me to decide what product to put in the kitchen. It was a very satisfying experience.

I recently purchased some Bellawood hardwood flooring from Lumber Liquidators. I had purchased some of the same flooring a few years ago with them but we had a water leak so we had to update the floors. The flooring that I was after had been discontinued so I was having a hard time finding the match and the salesman was really helpful. He found some old stock that they had in a couple of other stores and got me taken care of. Also, the price and the quality were good. I installed it and the product was really easy to work with.

We just moved into this new house and we’re remodeling it. Our contractor told me to go to Lumber Liquidators for some wood flooring. We went there, walked around the showroom, they had good prices, and we found the floor we wanted. Their sales rep was a friendly young guy. He was behind the counter and we told him what we wanted. Our contractor put the flooring in a week ago and it’s nice. We’re going to get the whole house done now.

I got some hardwood oak flooring and manufactured flooring from Lumber Liquidators. Their reps know me there and they're fine. They’re good to get stuff out and have it ready when I want it.

We bought a new house and planned on redoing it so we bought unfinished red oak from Lumber Liquidators. I installed the flooring myself and it was easy to install. Their prices are standard and the quality adds up to the cost.

Best deals on flooring for sure. Quality product too. I had private installers and they noted they had installed several other more popular brands before. They thought the product was top end. Wouldn't buy anywhere else.

I wanted to make the home look nicer and cleaner. I was sick of the builder's grade carpet that we had and decided it's time to upgrade it. I got some bamboo flooring from Lumber Liquidators and everything was very positive. Their sales reps were very helpful, informative, and accommodating.

The sales rep from Lumber Liquidators was very nice and helpful. We like the quality of the hardwood floors that we got from them. We’re happy and very satisfied with what we have.

I have been trying since December 22nd to get our floor fixed. My installation was contracted through the store. We only have issues with one room out of 5, the flooring over concrete. I personally think it's because the installer didn't use the floor leveling that I purchased through the store. I have contacted customer "no service" dozens of times and unless you happen to get your representative on the phone they WILL NOT return calls. After months of trying I finally got them to send out an independent representative to evaluate the problem. That was 4 weeks ago and I have heard NOTHING. All I get when I call the rep is her voicemail. If I call the main number I'm told they will send her an email to call me. This is beyond ridiculous!!

Bought 500 sq. ft. of bamboo flooring on sale [2/16]. Went back to pick up the molding [2/25] flooring on additional markdown. Company rep stated he would assure we would get credit plus extend term from 18 months to 24. Waited about 5 days per co. rep. Called the N. Myrtle Beach store and was told the co. rep didn't work there anymore. The co. rep sold us the flooring, made promises and left or got fired. The assistant manager said call corp. This is the same assistant manager that made a appointment to meet us to make the original purchase. Didn't show so we had to deal with your ex-employee. Thanks.

I recently purchased an English Toffee Bamboo from Lumber Liquidators for a new home that I just bought. Their sales reps are very knowledgeable about floors but the quality of the flooring sucks. I thought this wood was scratch resistant but it’s super easy to scratch when we roll over with anything with wheels on it.

Damaged product, wrong product, and zero help from customer service. I hope you all go out of business.

We purchased our Kensington Manor Dream Home golden teak 12mm laminate flooring in 2009. In February 2016 we heard about the CDC's findings for excessive formaldehyde emissions. Immediately red flags were raised. Both our small daughter and I have been suffering from breathing issues including bronchitis and asthma. Lumber Liquidators refused to give us one of their free air test kits based on the year we purchased our flooring. We paid out of pocket for an independent air test which came back elevated 56 ppb. Lumber Liquidators refuses to take any responsibility at all. I was told by Reginald at Tom Sullivan's corporate office if these results were from one of their free air test kits we would have been moved to phase 2, the plank would be tested. But since they are taking no responsibility for floors purchased in the year 2009 I am out of luck.

We purchased oak hardwood floors from Lumber Liquidators and had it put in our bedroom and hallway and we love it. The salesmen were very helpful and took care of everything in a timely manner.

I had previously installed your flooring products with no problems for three of my rental units to the point where I felt like I trusted your store brand as being a reliable and dependable brand. That all changed with my latest purchase. It was just to finish one being since that's all I was short. I believe I ordered 10 to 16 boxes of which three were damaged. I admit it was my error for not verifying the contents of each individual box. I began to trust Lumber Liquidators as a brand so I didn't think too much of it when I was loading up my order. Foolish me also assumed that Lumber Liquidators stood behind the products they were offering.

I bought flooring for three rooms and the padding to go along with it from Lumber Liquidators. The flooring quality was very good for the price. The bamboo that I put in two of my rooms was better quality at half the price compared to others I had looked at. We did our dining room in probably four hours and the bamboo was a lot easier to put together than the other one that I bought. I think we were used to the bamboo because we did that first and it just locked together differently but once it locked and we figured out how to do it, it went there pretty good. The floor has been there a couple of weeks and it's good so far.

The employees assured us many times at purchase that we could return our extra flooring, so we ordered quite a bit extra to ensure we would have enough to cover newbie mistakes. Never did they mention a 20% restocking fee. I suppose it was in the fine print on the invoice as the employee I am now dealing with on the return assures me, however I have to wonder if the employees are deliberately instructed not to mention the restocking fee during the purchasing process.

I'm in the process of remodeling my home and I bought laminated floor from Lumber Liquidators. Their sales rep was friendly and knowledgeable. I'm going to install the floor myself.

We are happy with the flooring. However, Our experience with the store was unpleasant. We had to call to find out if our floor was in, which they said it was. So the next day we went to pick it up, and were told we would have to wait 45 mins to get it. After waiting 45 mins we were told it would be another 25-30 minutes and that we would have to load it ourselves. Once we got to the dock, we found that they had put out the wrong flooring. At this point we were out of time and patience so we left. Returned next day and were able to get our order. The company upon here all this offered us a $100. refund on our order, which to date we not received!

I'd done a couple purchases from Lumber Liquidators. Downstairs in the hallway, I had carpet and over some years, the dogs and cats did what dogs and cats do, so it was time to replace the flooring. I had a bamboo product that was extremely nice and very well-made. Then recently, I went back and needed some additional flooring for some patching I had to do and I picked up some birch. It was two and a quarter by three quarter which I found awesome. Also, the reps were very good. The last time I went in for the birch flooring, apparently, there's been a change over in computer systems and their system locked up. It took a while for them to get that worked out but they still worked with me as far as keeping me happy enough. They also seemed to know what they're doing and were very helpful.

Matt is very helpful and great to work with.

I did a renovation a few years back and had to stop because we did an addition on the house. I had to match the floors that I originally put down so I searched all over and found Lumber Liquidators. I got some hardwood from them which were the closest match I could find, and so far, it's good.

I purchased some oak flooring from Lumber Liquidators. Sales rep was okay but their product is very bad. They have a short plank and a lot of wormholes. The color and a lot of things were very bad. They tell me that it's normal. I hired contractor to install the flooring and they said that the quality was not good so it is not easy to work with, especially they have to pick the hardwood floor. I only have 60% of what I bought usable.

We bought our house recently and since the carpets were very old, we decided to buy some bamboo flooring from Lumber Liquidators. Finding the product was pretty easy and the sales reps that we talked to were super nice. They had to backorder some of the product for us and then the order had come in on track. They called us and the flooring was there so, everything worked out perfectly. The flooring has good quality and it was very good value. We were very pleased with LL.

First of all, Rashaad was the nicest and very helpful. He was easy to speak with and knowledgeable about our purchase selection. The selection on display was abundant and the prices were the best we had seen anywhere else.

I bought a place and I thought of renewing the floors, so I got bamboo flooring from Lumber Liquidators. It's my second time using them, and I'm a very happy customer. The cost in relation to the quality is spot on, and the reps were very helpful. They advised us on pick-up, price, and products, and it turned out very good.

I have a good overall experience with Lumber Liquidators and I would highly recommend the local store. Even though I was not very happy with their online service as well as the customer service, the store made up for it.

So the product was good and happy with the finished product but first I tried going to the Waterbury location and the product I wanted was back ordered 3 months. Was told there was some in your North Haven location and that if I wanted it I had to go pick it up. Customer service at that location was great and employed help load. Would definitely return THERE. Now I don't know what your company's policy is with deliveries but the company I work for if we do not have a product we go above and beyond to go to another store, pick up and bring to our customers.

Lumber Liquidators sales rep came up to us right away and was friendly. I purchased their Morning Star Bamboo and its cost in relation to its quality is reasonable. But there’s a couple of things I’m not too happy with. They didn’t really explain much about the warranty or the components like the material, what’s it made of or how it’s made, so I would've liked more information on the product.

Pathetic company that should not exist. Purchased wood that was in stock would come in a week I was told. Took only 5 weeks, never notified about delay, per manager "too many orders to track". Product itself looks completely different than in a showroom. Felt like paid for Mercedes and got a Kia. Filed a claim for poor quality product, (50% of wood is garbage, either chipped edges or not covered with stain properly). Three weeks went by and yet to this day I have no update. Managers are sending from one to another. I wish I never had entered their store.

We had a nasty carpet, so we placed an online order for Lumber Liquidators' maple flooring. Their reps were very helpful and the pickup was pretty seamless. All their service was very good. The flooring is great and it was in very quickly. My brother-in-law did the installation and he said it was easy. It was a great experience.

We were very pleased with the bamboo flooring we received. We were very pleased with the service we received. We had multiple orders and the reps were very pleasant with us even after we returned multiple items. Would highly recommend the Durham store.

I just purchased my home and I had carpet in select areas that I wanted to get rid of in order to have hardwood throughout. I went to Home Depot and Lowe's to look at the pricing. I decided to try a wholesaler like Lumber Liquidators and when I went in, I found exactly what I wanted at a much better price. Their sales reps were very helpful. They gave me a lot of options and showed me what it would look like if I got engineered hardwood or if I got laminate - the differences between the two. In the end, I purchased their engineered hardwood flooring.

A 3 day job is now going on 45 days of being incomplete. Apparently 2 separate crews have attempted installing bamboo flooring and have failed. 2 separate reorders of material and we are awaiting arrival of the third order and a different installer. We are very disappointed as I inquired if this was one contractor or if this job was going to be subcontracted out further. I was assured it was not and to our surprise this job was resubcontracted twice. We are living with a torn up house due to the construction of the flooring mess and no one seems to think this is a problem. We are done with the excuses and the attitudes and simply want this nightmare to end.

I had a good experience with Lumber Liquidators. I purchased hardwood floors from them and everything went great with their sales rep. The quality of the flooring is really good and the cost is also fair. Installing the flooring was also easy.

When I got to the store I didn't like the floor that I ordered online. The guys in the store were GREAT!! They helped me find what I wanted and gave me such a good deal on it that I was able to get matching baseboards, Quiet Walk underlayment, a mop, and floor cleaner for what I paid on my online order. And a credit back for $24! I told the guys that I was renovating a room for my house rabbits. Turns out they both have had pet rabbits so they were just as excited as me to pick out just the right products for the new "bunny room" in my home. They went above and beyond anything I expected and I can't wait to go back in a couple of months to get the new flooring for my bedroom. Yes, my bunnies are spoiled and their room got done first!

I was doing a remodel and got an unfinished red oak from Lumber Liquidators. At the very beginning, it was good a good experience. However, the ending, particularly the very last interaction that I had with their sales rep in their Raleigh store, ruined everything. It was a very bad experience. When I gave the square footage of the floor that I needed to get covered, he gave me the estimate of what it would cost and told me that I can return anything which I wouldn't use. When I came back to return two bundles, he said that I couldn't return it because it was unfinished wood. This was very upsetting to me and I left very aggravated. I will not do business with them ever again. I don't like that they use formaldehyde to treat the wood. I also don't like where they get the wood from - it's cheap. There were boards that were unusable and about six of them were damaged. That was quite a bit of loss. It was a horrible experience overall.

Faulty work. The workmanship and final results were pathetic.

Overall it was good experience working with Lumber Liquidators. The salespeople were patient with our 100 questions which helped our decision process a lot. The loading doc gentleman was also very helpful. Our project turned out great!

I love Les, the representative from Lumber Liquidators. He was great, very honest, friendly, and courteous. But whoever delivered the part and did the stuff gave us wrong colors. My 2,000 square foot floor is installed with all different colors. It looks crap like a Christmas tree now. Terrible. Garbage. The product expands and contracts like worms. I will not recommend them to my worst enemy. I am very dissatisfied.