LL Flooring Reviews

Am a licensed contractor and on 07/18/16 I went with a customer to order products at LL. We ordered the product and was told that it will take about 2 wks to get the product. After 2 wks I went over there to ask about my product and that was when I heard about "back order" for the first time. I've being a contractor for 12 yrs and never heard about that. What happened is, I was told that my product will now take extra 1 month and 2 wks to come because they don't have the product. The worst part of it is, nobody cared to call and let me know. I had to drive to the store to get this information. Now I've taken off the old carpet to get the floor ready because my customer wanted it as fast as possible.

We bought over $7,000 worth of flooring from Lumber Liquidators. It was one of the absolute worst experiences of my life. They did not ship the cleats as they agreed, and said they'd pay me to come and get them. I drove over 300 miles and they deducted $50 from the bill, less than the cost of my gasoline. We needed a few more boxes of flooring, and they said it would be available for years. WRONG!! None left.

The staff at Lumber Liquidators was very friendly and helpful during my visit to their shop. The salesman that took my order even mentioned a special promotion that lowered the price for me. I purchased a little more than needed, and the hassle-free returns policy was icing on the cake. I highly recommend the Lumber Liquidators location in East Brunswick, N.J. for your flooring needs. Thank you, guys!

I was looking for some wood for my church gym floor and Lumber Liquidators had it in stock. They were the only one that carries the wood I was looking for and the quality was good. Their reps were very professional and everything was fine.

I have bought multiple types of floorings from Lumber Liquidators and I keep going back to them because of the quality of their products. It's better than what one can find in other places. I also liked their price and their great customer service. The rep here in Amarillo has been phenomenal.

I purchased a home that had rugs in it. When I took the rugs out, one of the rooms had plywood flooring and I wanted to put a hardwood floor in. One of the guys I worked with had worked with Lumber Liquidators before and recommended them. So I tried them, picked up eight cases of bamboo flooring material along with the fasteners for holding it down and I was very happy with the turnout. The salesman helped me out with the square footage, sizes and finishes. Out of eight boxes, there were only two boards that were damaged and I ended up using them anyway. I cut the middle out and used the ends. The product was very good. I installed it at least a month ago and it's wearing nice with no creaks in it. It wasn't hard to work with at all and was just a matter of selecting the layout. It also cut well and got nailed right.

The service in Lumber liquidators was good. We were planning to put a wood floor in and we decided to stop, take a look, and see what they got. The sales representative was very knowledgeable, recommended the bamboo over the hardwood, and gave us the whole lowdown on why we wanna choose bamboo. He said that bamboo is moisture resistant, just a strong and more dense wood, and doesn’t dent as easily and that it was engineered a bit better and to be more durable. The samples they had in the store is good quality and we purchased 18 boxes of bamboo flooring. I would definitely recommend them.

I purchased my Bamboo hardwood floor from Lumber Liquidators as suggested by some friends. Their sales reps were very helpful. They gave me some information about floors and said that the one I bought works better for me because of its color and durability. The quality is very good too. Also, they sent something overnight because we didn’t have enough floor. They made everything possible so we could have the flooring the next morning. We are very happy with our experience.

I was very happy with Lumber Liquidators' service and they helped out a lot. The sales reps were very helpful. We've purchased some flooring from them about ten years ago and this time, we got two-inch oak flooring. We're doing some remodeling in one area and we wanted to put some of that flooring in to match the rest that was there. We installed it ourselves and were in good shape.

The Lumber Liquidators sales rep was decent. I did the installation of the solid bamboo flooring I got from them myself, and that was easy. The cost is fair and so far, I'm happy with the quality of my solid bamboo flooring.

My beautiful bamboo floors have turned into a nightmare. The seams are bucketing throughout the house. Lumber Liquidators finally sent an inspector and the installer to remove planks. After spending over $13,800 on the floors they say it is a moisture problem and will not stand behind the flooring. There is no moisture in my home. I live in Florida and the air is always on. I am so sick over this, a senior widow of a disabled veteran. I will pursue legal assistance on this but will never recommend this company or buy anything from them again. I did everything the contract said I should do. They tried to blame it on my 5 lb dog who never potties on the floor. Really! What kind of company is this!?!

I bought a new house and so I purchased wood flooring from Lumber Liquidators. Adme, Shawn and Josh who work at the store in Laverne have all been extremely wonderful, fantastic helpful and attentive. There were many times I had to go back and talk to people and we had to make a lot of jumping around with cash and it all worked out really well. They were perfect and I feel like I got the best deal I could. The quality is amazing and it looks fantastic.

I went to Lumber Liquidators and they had the colors that I like. We got the hardwood floor and some pieces were bad but in general, they look outstanding. The flooring may be more expensive but the quality is good. They look nice in the living room and in the hallway. We made the purchase in March and returned some yesterday and they didn’t charge us the restocking fee so our experience is even better. We were very happy and now I’ll be recommending to other people, too.

I purchased a new house and part of the wood floors were in disrepair so I needed to rip that portion out and replace it so I purchased an unfinished red oak wood flooring from Lumber Liquidators. I already had an idea of what I needed when I went to the store and their rep did a good job in helping me out. The floor looks great and I love its quality. I’m happy with the floor and the cost as well. I had someone that I've previously dealt with install the floor for me.

The Lumber Liquidator sales guy was really helpful and friendly. I talked to him and told him what we were doing and he said, “Okay. You probably need this kind of thing.” The experience was nice, quick and easy. We initially purchased Red Oak but had to return it and ended up getting White Oak instead. It just didn't match the floors we had and we didn't know it till we got it. The service and the product was fine.

We tore down a wall so we needed to match that area to the other floors that were already installed in my house. I walked in at Lumber Liquidators and knew exactly what I wanted. I bought a box of hardwood flooring and I had no problems with the interaction that I had with the Lumber Liquidators. They have a fine price and the flooring that I bought wears really well, considering the other flooring has been installed 20 months ago. And we put in the new stuff and we can’t even tell that there’s a different wood in there. I personally wouldn’t shop at Lumber Liquidators if I was gonna buy wood because of the wood that they use and how they treat it, but I had a fine experience with them.

I was doing a renovation on a rental apartment and purchased some wood floors from Lumber Liquidators. The price seems fair in relation to its quality and their sales rep was very helpful and friendly. The quality of the flooring is fine.

Ordered my wood, it took two weeks to get it and then they loaded it for me. Helpful information on installation of it. But wish you had a better website for information on installation.

Great customer service, very knowledgeable and helpful. Answered all of our questions! Would buy there again.

It was a nightmare from day one. I needed a kitchen floor that would hold up, especially having dogs. The floor I was interested in was a bamboo flooring. The salesperson told us it would be durable, and we should be fine with the dogs. Not true. This floor shows everything. It's cracking, and splitting all over the place. I put in a complaint, and they investigated, and came back with that's how the floor is. I had a REAL professional come over, and for me to fix the floor, they would have to remove half the kitchen floor to replace all the defective pieces. They also told us it was not installed correctly, and it looked like we had the floor for 30 years. I will never buy or recommend Lumber Liquidators to anyone. I work in rental properties, and have a lot of connections with properties that need flooring. I will let them know never to purchase products from Lumber Liquidators, and how they don't stand by their product. Very bad experience.

Our carpet needed to be replaced. We have wood floors that we’re trying to match the existing wood. The other wood was put in eight years ago and that’s how we ended up at Lumber Liquidators. My wife did the initial shopping and she was generally happy with it. I just went by, paid for it, and picked it up. Their sales representatives were all cool and good and it sounded they were helpful enough to get my wife to send me over. I’m doing some other work in a room adjacent to it. I’ve got contractors in and out so I’m letting them trample on the carpet before I put the wood in.

Our kitchen hadn’t been remodeled since 1929 so it was time for an update. I purchased some solid oak flooring from Lumber Liquidators. I installed it, and it's not difficult at all. My experience with Lumber Liquidators was fine and I have positive thoughts about them. In fact, I'll go back and buy countertops from them.

I went to my cousin’s house and I saw the wood. I liked it so I asked. My cousin then told me where to go get it and who to call. He referred me to Lumber Liquidators. The sales reps were pretty good. They help you if you need help. I paid someone to install the floor but my son said one of the pieces popped a little bit. The installers said to call them to go install it again. I don't feel anything so I'll wait and see how it turns out first before we call them. Other than that, I like the quality of my floor and the color of the wood is very nice. Everybody who came to my house also liked it.

I just purchased a home and my garage needed some floors. A friend of mine works at Lumber Liquidators so I went over and tried to look there. I asked the sales representative for the price and they gave me. The cost was what I was expecting then I got the bamboo and the quality's really nice. I paid for somebody else to do the installation and it came out nice as well.

We took some carpeting out upstairs because of allergies and wanted to put down hardwood. We shopped around and Lumber Liquidators had good quality for the cost. We bought some half-inch maple flooring from them. However, it’s a little bit harder to work with the half-inch as it's not what I'm used to. I'm a contractor and do a lot of ¾-inch hardwoods but the quality of the product is fine. It came in on time and they streamlined the process.

Excellent experience purchasing from Lumber Liquidators. The sales people were great.

We had water damage so we decided to update our house flooring and buy bamboo from Lumber Liquidators. The product is of good cost relative to its quality.

Thank you Lumber Liquidators of Mesquite Texas! My product order for Bamboo flooring was perfect and the quality fantastic. My floors are finally finished and absolutely fabulous looking. We did my kitchen, dining room, family room, living room and two hallways. I am so very pleased. I would highly recommend this product "Supreme Bamboo" Horizon Ruo Bamboo 3/8x3-15/16 to everyone. It is so rich looking and glued down fabulous.

My house needed floors, and so I bought bamboo flooring from Lumber Liquidators. It was my first time purchasing from them and their sales rep was fine. I picked the flooring out and he rang my order up. I paid for it then went to the back to pick it up.

The sales reps at Lumber Liquidators were very helpful and informative. They had initially been working at redoing my floors and had some other recommendation so we ended up going with the bamboo rather than the cherry flooring. I’m installing it myself and it's pretty easy to work with. The quality has been great and so was the cost which was one of the deciding factors I went with them. As far as the cost and the quality are concerned, I’m definitely very impressed.

I love this place. Customer service is always good, the prices are reasonable, a variety of selections, product is always on time, the delivery driver is friendly. We were able to return some materials without any problems. I'll never go anywhere else for my flooring. I've been doing business with them for about 10 years now. And I love it.

I ordered hardwood Brazilian Cherry hardwood flooring from the Fargo, ND store, which is approximately 2 hours from where I live, because it's the closest store to me. I explained that would have to borrow a pickup to pick it up. I am a single mother & I work shift work. They called me every day while I was at work and left messages about picking up the flooring and they were closed by the time I could call back. I called them back twice & left messages to let them know that I was working on a means for pickup.

I’ve always purchased hardwood flooring through Lumber Liquidators. I’ve done a remodel on one of my properties. When I went in Lumber Liquidators, they have a pretty good flooring display. I then told them the size and the kind I was looking for. They pointed me in the right direction and I got the maple cut bamboo flooring. It’s definitely good quality and it was not made from wood we had. I could have possibly gotten a little bit of a better deal somewhere else but the fact is Lumber Liquidators is more reputable. If anything happens and I have to return the product, I will be able to return it, unlike others that have terrible return policies.

We have a new baby and wanted to get rid of our carpet because we also want pets, so we bought porcelain tiles from Lumber Liquidators. The sales rep was good and helped us apply for financing. I love the tiles but we received one box that was damaged. I talked to them about it but my tile person used them for different cuts instead. They were split down the front part. We went ahead and used them. He just cut off the edges, but that was a little bit of a bummer.

The sales rep of Lumber Liquidators was nice and very informative. I bought bamboo flooring that was on sale and the quality is great. The installers did a good job and it seems like it’s going to hold up. Everything went really well.

I got a good quality laminate flooring at a good price from Lumber Liquidators. They provided good service all around. I installed the flooring myself and it just went in place very easily.

Helpful associates during my visits. Very knowledge. My only complaint was the product. Of the 11 boxes of flooring purchased, many of the longer pieces were warped and could not be used. I guess that us why they figure 10% waste.

No support from the store after the sale. Really bad install. Bamboo floor makes a lot of noise when you walk on it. I have detail information if some is interested. I would hope to get a call from someone. I will be mailing my long letter on what happen in a weeks. I was lied to in the store and they wouldn't come out to check my problems. They kept sending the installation company out and pull my kitchen floor up 2 times. How you gauge a company is services after the sale, and how they deal with mistakes. The jury is out on that one. BBB is my last step. This was really bad.

I interacted with several of your staff. Without exception they were helpful, courteous and professional. I would recommend them to anyone. Especially helpful with Kayla.

The click and lock flooring system is a simple as install comes! I was able complete 2 rooms, 2 closets, and one hallway in 3 nights after work! I would recommend this system. If I had to do it again I would have glued or bought a nail down system! The flooring has some minor movement in some areas due to low spots in sub floor! Either way I am highly satisfied with the look and quality of this click and lock bamboo flooring.

I decided to go and buy some hardwood from Lumber Liquidators because I got a friend who told me to go there. They also have a big selection. The quality of the flooring is excellent and the price is very good.

The service from the store was very good, however the boxes of hardwood contained almost all 16 to 30 inch pieces. There were no long pieces in any of the boxes. The first time I bought the same wood from you there were pieces the entire length of the box, 36 inches, 48 inches etc. I was very disappointed in the quality of the wood.

I wanted to do away with carpeting and get hardwood floors. I liked Lumber Liquidators' prices and product. Their salesperson was very knowledgeable about all the different types of flooring they had and recommended the different underlayments. He also answered all my questions about how to maintain the floor. I did the installation and it was easy working with it. I’ve only had the flooring for a couple of months, but the quality is great and it’s held up well. I also feel good about the cost. Within the next six months, I’m going to do two more rooms and will be getting my flooring from Lumber Liquidators again.

Frank ** gave this corporate/internet transaction a small businesses feel. He was extremely accommodating, especially when I had to change out the order. Bottom line very professional, knowledgeable and customer oriented.

Bamboo flooring - Bought the product, let it set in our house for 90 day to "acclimatize". Had the flooring installed and by the time 4 months went by it had shrunk to the point there are several gaps in the floor, a couple of them as much as 1 inch. Very dissatisfied with this product. Wish we could start over.

Lumber Liquidator staff was very pleasant to work with and very helpful for the extra cleaning supplies to maintain the floor. However the install was horrible - first flooring has crooked gaps in adjoining boards and irregular cut off where boards end at steps (I covered with a throw rug). Second install looked good except for all the glue throughout the room - I REALLY should have looked in the closet because in there, is a big gap that even base board or quarter round will not cover.

There was one room that I needed done. I shopped around and I found the quality and price of Lumber Liquidators to be great and fairly competitive as compared to the others so I went with them. I got the hardwood flooring and their salesperson was very helpful. My husband installed the flooring and it was fairly easy.

I wanted to change the 1950 flooring look in my house for something newer that reflected my style. Lumber Liquidators offered me a variety of beautiful floors at a price that I was able to afford. I would highly recommend this company.

Wanting to upgrade, we bought our hardwood floor from Lumber Liquidators. We’ve known about them for years. The quality of the flooring is very good and we got it on sale. The quality of the product seemed reasonable with the reduced price. We feel pleased all the way around and are very satisfied. Their rep was very congenial and helpful. We got added information and all our questions were answered. Since we were installing it ourselves, we bought some equipment from them for that. The product is easy to work with and it’s just what we wanted. We couldn’t be happier with the service.

Little by little have been replacing our carpeting with Bellawood hardwood floors. Each experience with Lumber Liquidators has been a positive one. For this last purchase we miscalculated what we needed. Fortunately the manager (Jorge) and staff were extremely helpful in straightening out my miscalculations and reducing my stress level. The job was done correctly and needless to say, our new Bellawood floor is absolutely beautiful. Thank you.

The sign behind the counter shows $2 per square foot for labor on click bamboo flooring. The fine print with 250 sq ft minimum is very difficult to read from the customer side. I had only 150 sq ft. I was shocked by the quote I received with a $600 minimum plus additional fees for closet and doorway and removing each door. I emailed the store manager because not only was this minimum more than $2 times 250, but none of the additional fees went towards meeting the minimum. I never received a response. I found an independent contractor who did a beautiful job for far less. We did like how easily the floor clicked together.

Although I am very happy with the overall experience, this is solely because of my installer Louis. He was fabulous and I would recommend him for anything! The store, well that was another story. When Louis came into my home and did the measurements, we discussed a few options. When I went into the store and explained everything to them and a price was agreed upon, I received a call a few days later explaining that they forgot a few things and it would cost me a few hundred dollars more, that was upsetting.

Every time I go to Lumber Liquidators I successfully buy great flooring at a great price! I love this store!

I had a very good experience with Lumber Liquidators and appreciate the payment credit card to pay on time as I spent $7,500 between products and installment for 1,100 square feet of bamboo flooring. I absolutely love the look and would highly recommend Lumber Liquidators who made it a pleasant and easy process.

I had a nice experience and no issues. The only downside is that they require 20% restocking fee. :-|

Shopped all over Houston area for bamboo flooring. Once I arrived at Lumber Liquidators and received such great service with staff you answer all of our questions, it was my final stop. My purchase was the best pricing of anywhere else I shopped and the staff was more than helpful staying late to assist us with our final purchase. The flooring is gorgeous and me and husband installed in a day. Took some extra material back into store and was again treated as though I was their only customer which clearly I'm not. Cannot say enough about the quality of materials, great customer service or the best pricing I found in Houston. Nice to know you can still find low prices without losing quality or service. I would and already have recommended Lumber Liquidators, after all when they see my floors of course the next question is how much and where? Thank you all for an awesome buying experience.

I had a water line busted on my refrigerator and it ruined my carpet so I decided to upgrade to hardwood. I got some Acacia engineered hardwood from Lumber Liquidators, and their sales rep knew what he was talking about and was very helpful. I really like the quality of the flooring and it looks really nice. I recommend them.

I had flood damage and decided to replace flooring with engineered wood flooring. It is beautiful. It was laid in a day in my hall, powder room and family room. Kind of slippery for my dog but I get many complements on it. So much more up to date than carpet. Also, there was no restock fee to return two boxes. I had wonderful service and will definitely go back when I am ready to do my kitchen floor.

Bad installation on floor. We have waiting 5 months for repairs. 10 calls plus web site emails. When are you going to fix it?

We had hand scraped hardwood installed in our living room by Michael and Alex of Lumber Liquidators. They are the BEST!!! They cleaned up everything! Looked PERFECT! Only regret... wished I'd done it sooner!

We love our honey hand scraped bamboo - installation is a breeze! Joey and Chris at Melbourne, FL store are very helpful!

Great products and great customer service.

Excellent customer service. Staff assisted me with matching my current floor and calculating the amount of materials needed. Then they refunded me the boxes we did not open. Love the final outcome and the way it looks. The price was also the lowest in the market and I researched 6 quotes.

Bought material online, did not work well, receipt printed with wrong flooring color, called to verify correct material on order. Ended up with double order and double billing. Very happy with personnel at Bellevue store. They seemed well practiced at correcting online problems. Very happy with materials and the delivery service was top notch. Would recommend due to store experience and product but stay away from web page.

There were termites in the boards. Our exterminator confirmed that they came with the bamboo flooring.

The sales person was very helpful.

My flooring contractor wanted to use Lumber Liquidators; it was my first experience. The prices were better than other companies, but it wasn't an easy or pleasant experience. They don't accept credit cards unless you go to the store; the nearest one was 45 minutes away. Also, I was assigned a specific sales person to deal with - both times I called he wasn't available and I left messages which were NEVER returned.

We had a floating bamboo floor installed and we are very happy. We look forward to many years of use.

I originally placed the order online so as to save time/money. I am a contractor and placed the order, paid for the order on my cc and requested it to be shipped to my client. After not receiving any confirmation for several days, I called your customer service people and was told that they could only take a deposit with my cc as I was shipping it to another person. 1) No one called me to tell me that. I had to find it out on my own. 2) Why would I have used the convenience of your website when there are apparently limitations that are not listed? The point of having the product delivered to my client was so that it didn't cost me money to have it delivered to my shop and then I would have to redeliver it to the client.

The product is 5 stars, the installation is ok, the first week good. Second week no show. Looking for them Monday. We will see if they are allowed to finish the floor then.

Well in store experience was pretty good being they knew I wanted something right away. Picked out hardwood, material came in with tools. My pick up experience was lacking as they refused to load the pallet directly onto my trailer. Which was a real pain to have to load everything by hand.

Be sure to read and understand the description of this flooring and the installation instructions. This flooring is not for everyone. That said, I did two bedrooms and two hallways upstairs for a total of 800 SF and found it easy to work with and great to look at. I found some bowed and warped boards which fit tightly once nailed. I had very little waste when the floor was finished. The floor has a very natural finish and hides minor installation mistakes. I highly recommend this floor.

They're quick to help, to process your transaction and to get you out the door. Prices are great and they're very knowledgeable.

Worst service, delays and inconvenience ever experienced.

People were great and helpful and friendly. I ordered flooring and padding to do a room in my house but I ordered just a little extra in case. Well I paid cash for everything and I returned 1 box of flooring that was extra. Expecting to get cash back I was told that I would receive a check (bad enough) then when it didn't come in 2 weeks I was told it would be 5 to 7 weeks. HOW IS THAT RIGHT? I PAID CASH.

I had great service. Got some great hardwood for a great price and everyone was polite.

Was happy with Kevin - sales guy - but not at all happy with flooring! Looks nothing like the one they had in store. Their reason is "Well, unfortunately, we have a lot of people come in complaining about this." I will never buy again from this company!

Salesman said someone would contact me to measure floors. Never happened. Canceled order, it's been nearly a month and still haven't had my 2600.00 deposit returned. Since then I noticed how many BBB complaints have been filed against this company, I will never deal with this co again.

LL gave me conflicting information during the research/sale process. I was sold tools and fasteners that were incompatible, even after being told they are "exactly what you need". So I paid for a professional LL install. A promised 1-day install turned into over 30 days because they sent a crew with improper tools and limited knowledge/experience. Save your money and have less frustration by using a different company. My advice: find an installer you trust (& vet), and have them supply the materials.

I love my new Bamboo floors. The staff and manager at the Tyler, Texas store were very helpful and awesome. Answered all my questions and offered spot on advice for installing the flooring.

On 06/17/2016, I started process of a claim for defective finish on 16 of 27 boxes of wood I purchased during the Memorial Day Weekend sale. I purchased what should have been all dark brown and got over 1/2 of the wood a lighter color. Also the finish on the dark is semi gloss and the finish on the lighter wood is a matte finish, making the wood look bad when laid. The negative C/S experience began when I called the store to complain to the Asst. Mgr. about the wood and was told to send an email with pics and that he would have the Mgr. call me in the morning. I never got a call back from the manager, so at 11am I reached out to corporate and was given a C/S specialist who proceeded to lecture me on how I should have been more vigilant during the install, instead of taking the info and attempting to assist, and being more understanding that most of the wood I was sold was the WRONG finish.

After LL set up the install estimate, I received a bill of material estimate, and purchased the bill of material. It did not include all the items needed. I had to pay extra for the underlayment, and they never gave me the quarter round for either room. The installers had to go out and buy more the day of the install, and I was still shorted 2 transitions. Not a good deal for what we paid.

Gunstock Prefinished Oak - I expected some waste (about 15%) given that it was seconds. I was shocked when I opened the box and started looking at what was in the boxes. I had to buy an additional 5 boxes to cover the shortage. This puts my waste number at about 35%. I would have returned the purchase immediately, but it was a no return purchase. Would I purchase from LL again? NO!! Would I recommend to a friend? NO!

Superb service & recommendations. Brian extremely helpful and fast service.

The installation & product are great. My only complaint is that they chipped my walls in a couple of areas so now they need to be patched up but I'm very happy with my product & their great customer service.

Natural red oak floor - I put this floor down in my master bedroom. Absolutely love it. The color variations add interest and character so you don't feel you need to put a rug down. I put select red oak in my formal living and dining rooms and now wish I put the natural oak like my bedroom. Went with Bellawood. Only had less than six linear feet of waste doing a 14 x 15 foot room. Three boxes I decided to keep will go towards my other two bedrooms. Great product.

I will use LL again for all my projects. I found the tile at a great price and they delivered the product into my basement. Floor looks great and customer service and drivers were friendly.

The people at the store were great. The delivery service was horrible. They kept calling to set up a date then canceling it. They would not work around my schedule at all. After a month with no delivery we borrowed a truck and made 3 trips to get the material ourselves.

I put Bellawood Red Oak in living room and hall. I love it. I saw ad for Brazilian Cherry early Tue morning, 3AM. I called as soon as store opened only to find the sale price ended Tue morning. I was going to buy 280 sq ft for two bedrooms. They did not offer to give me the price so I bought 280 sq ft of Brazilian Teak from a competitor. It only has 25 year warranty but is harder wood and was a little less money including shipping to my door.

Only reason I gave one star is because the site won't take a partial star or (more accurately) no star. We were looking to replace the carpet on the top floor with hardwood. The price on the wood selected was great. The installation cost (including flooring) quoted was unbelievable. Close to four times what it cost to install hardwood on the main level and that wood cost two and a half times as much. Liquidators wanted us to come in so they could explain it but you don't have to have any special understanding to know when to go elsewhere.

I placed My order online and when it came in, it was the wrong flooring so the store took it back and ordered the right one at that time. This could have been My error as ordering online, I could have put the wrong number but NO PROBLEM. They got the right flooring and after having it installed, it looks just great. Job well done Lumber Liquidators.

The moment we entered the store Wil made us feel welcomed. He explained thoroughly all our options and it made me feel at ease that we were buying very good quality flooring. My husband and I are very happy with our purchase and the customer service that was provided.

The service there was very good. The staff was very helpful.

Wood was terrible. Wasted at least 8 whole boxes due to knots, cracks and discoloration. Lost about $800 in material.

I recently went to Lumber Liquidators and was provided help by an assistant manager with selection of hardwood flooring. I had the most pleasant experience with install and love the quality of the flooring. I would highly recommend using Lumber Liquidators on Davis Hwy. for flooring!

The carpet was entry level and it was 15 years old and it needed to be redone so I got a thousand feet of Hickory flooring and some adhesive from Lumber Liquidators. The sales reps were very friendly and help me load it in. The store manager lady had actually lifted out to those big heavy boxes and load it in the truck. I'm satisfied with my purchase so far. I've got my project half-done and everything seems to be going along just fine.

I was looking for prefinished flooring and found it over at Lumber Liquidators. They have good people over there. Their sales reps helped me so much. I like the deal with them. The quality has been very good, but I got one complaint. I asked for touch-ups which were supposed to come with the hardwood floor. I have a couple of flooring damaged and if I ever have time, I want to touch it up. LL is supposed to have more of that stuff over there in their storage. Other than that, I'm happy with their service and I would like to deal with them again.

This is our second purchase and our first one was ten years ago. We were adding on ​floors in our house​ and good thing they had the same exact flooring ​from ten​ years ago. The price of the flooring wasn't inexpensive and it wasn't really expensive so it was good. Their sales reps were all nice and helpful. If we need to purchase more wood or any other flooring, I'll continue to go to Lumber Liquidators.

We recently bought flooring at LL & all the other supplies. We love the flooring & received excellent service & advice while there. All questions were answered patiently. Unused materials were refunded with no problem. Highly recommend!

The installers were hired thru Lumber Liquidators to install flooring in 2 bedrooms, 2 closets, 1 smaller front room, 1 very large front room, a long hallway and 3 offices. Every room was completely empty for them. The installation was done very poorly. There were many gaps of 1/4" between the length-wise cuts in the hallway, areas where the boards were not "clicked" together that left gaps in the offices, here are areas along the walls where the floor boards were cut too narrow where the original floor can be seen. I contacted the installers and was told to let the floor settle. I waited 6 months before contacting them again.

We're selling the house so we purchased hardwood flooring from Lumber Liquidators. The sales rep seemed very knowledgeable about his products and was able to help us make a decision. I installed it myself and it was super easy. Everything's perfect - from the quality of the flooring to its cost.

We wanted hardwood, and Lumber Liquidators had pretty good deals. My wife liked the color. However, there's almost a whole box that I was not able to use because the colors were not right. We were able to hide some because we've got cabinets thrown in, and that's fine. But I thought, overall, that the defect percentage rate was a little high. It would be nice if Lumber Liquidators would maybe give me some credit for an additional box for the near future. Their salespeople were nice. I had gone back because they had a couple of different colored boxes and I wanted them all the same color because I thought they'd be out of the same lot. They were able to switch them out, which is fine.

I needed to redo the flooring and bought about 90 square feet hardwood floor from Lumber Liquidators. The sales staff were very friendly, helpful, provided a lot of information, helped me choose the right product, and guided me through the entire process. The flooring has good quality. The experience was very simple and easy, and I’m happy with the service.

I purchased some hardwood recently for an addition in our house. The sales reps were very friendly and helpful. The cost was fair and we got them on a good sale. My husband was a contractor so we installed the hardwood ourselves and working with the product was easy. We would definitely come back to Lumber Liquidators.

Purchased my flooring in March and it failed by the end of April. 15 to 20+ phone calls to customer service to no avail. Flooring buckled, provided pictures and videos. They did not return phone calls or emails in any kind of a reasonable manner. Horrible, horrible experience. Researched online '60 minutes/Lumber Liquidators' and the manager assured me they had cleaned up their act. Do not buy from these people!!! Look up '60 minutes Lumber Liquidators' and look at the reviews that are one star and you will see the kind of experience that might be coming your way.

I was remodelling a lot of my other home-- the kitchen, bathroom, roof, and windows. I was doing lots of stuff so I thought I might as well do the floor, too. So I got bamboo flooring from Lumber Liquidators for the upstairs of my home and an oak stair with stair treads that go right up. Things were good with the sales rep but I’m upset with them about one little thing. They were closing on steps at $45 per step and I bought only a dozen because I wasn't certain how many I needed. I went home and realized I needed 13 so I sent my daughter back to the store to pick up the step and they charged her $50 for the same step. I thought that was a ripoff because they said they were on clearance and I don’t know why they would do that. On the other hand, I've already opened the boxes, laid several flooring on the floor to see what it will look like, and I think it's good value.

I bought the Mocha Acacia from Lumber Liquidators and everybody loves it. Their sales representatives were very helpful, nice, and accommodating. We hired somebody to do the installation and they had no problems with the flooring at all. Everything has been fine so far. We have two boxes we have to return, but we haven't done that yet.

I purchased a home so I was doing remodeling on it and I figured I would go at Lumber Liquidators to look at what they had. Their sales representatives were helpful with everything. We had questions and they had all the answers for it. I purchased their porcelain tiles and I hired somebody to install it. The installation team and the quality of the flooring were great. Overall, it was a very nice and smooth transition so I was really happy.

We just bought a house and we had one room that still had carpet in it so we decided it was time to update the flooring. We went with Lumber Liquidators and bought floors and boards. Working with the sales representative there and the quality of the product were good. I installed the flooring myself and gluing it down was not the easiest. Also, the glue was overpriced, so next time, I'll buy my wood there and I'll get the glue at Lowe's.

I bought a house which had a carpet that my wife wanted to be replaced before we move, so I purchased hardwood flooring from Lumber Liquidators. The sales reps told me what I needed to do before installing them. We got the lowest price and good quality of flooring that we expected at Lumber Liquidator. I hired someone to do the installation and he did a good job.

I'm a general contractor and carpenter and I was building a couple of things and I needed some wood so I thought I'd come check Lumber Liquidators. The person I dealt with made me feel like I was bothering him. They were unwilling to work with me on anything. Effort was minimal at best on anything. When I go to a place like that, I expect the sales people to be more informed on their products. Exactly what it is, how it works, the best way to install that type, issues that I could run into, how to avoid them or handle them. It was just bad. I haven't been back since.

I'm a contractor who had recently purchased the Bellawood, Brazilian color hardwood floors for our customer. Lumber Liquidator's sales reps were all pleasant. There were a couple of little flaws in the wood but nothing major.

I had really old floors that I needed to renew so I bought hardwood floor from Lumber Liquidators. I did the installation and the flooring was easy work to with. The quality of the flooring is good so far.

We just moved in to our house and wanted to put hardwood. We searched for engineered wood on the Internet, went to Lumber Liquidators and asked the sales guy for the item. I hired an installation team and so far, the quality of the flooring is not bad.

We purchased a home and we needed flooring. We bought about 1,500 square feet of Brazilian chestnut wood worth $10,000 from Lumber Liquidators. Steve was really good. He went beyond what he had to do to make us happy and made sure the product was right. However, I could use a little help with cleaning the flooring since I'm still not sure what to clean it with. But it's been good and I'm satisfied.

We purchased their pewter maple and walnut hickory for our dream home. It wasn't 2 weeks after floor was installed that it started splitting and cracking. We replaced about 40 of the boards and within a few days more of the boards were splitting and cracking. We contacted their customer support and got the runaround. They were going to send a "certified NWFA inspector." We checked the website and he was not listed. Please save yourself from these headaches. Do business elsewhere.

A pipe broke and water and mold were all over the house. It was a disaster that I had to pull everything up and I decided I’d put down wood instead of tile or carpet. I purchased wood floor from Lumber Liquidators and hired installers to have it installed. It was my first time to purchase from Lumber Liquidators and it won’t be the last because they were wonderful. In fact, my daughter will be buying a house in Pennsylvania and she hopes to do the same with Lumber Liquidators. Everything worked out well and I’m very pleased. The whole experience was very enjoyable because I had hired a contractor that kept me guessing for five months and did absolutely nothing in the house. I contacted Lumber Liquidators and right away I had service.

At first I was skeptical about what Chris, the manager was telling me. It turned out to be true. So what he promised, he fulfilled. And I was still able to return what I had not used. I like my experience. Kudos for Chris at the Hillsborough, NJ store. Great guy and sales person. Thank you.

We got some bamboo-looking flooring from Lumber Liquidators for a new house, and it came out really nice and we love the way it looked. Everything came out as it was supposed to and the quality seems very good.

I've bought from Lumber Liquidators before and they're great to work with. I recently purchased some bamboo flooring. I installed it myself and it was very easy. Also, the sales reps were great.

I purchased some unfinished pine wood flooring from Lumber Liquidators. The material I got was exactly what I thought it would be. There was no significant damage to any of the material - no broken or unusable pieces, or stuff that didn’t match, so I was very happy with it. I didn’t use it for flooring, though. I used it as a filling in our pergola. There were two guys in the store, and they were both great. They knew what they were talking about. I was fairly specific in what I was looking for and I had no questions or complaints. I'd go back there for another flooring option in a heartbeat. My experience has been excellent. It was rather simple and straightforward but all positive. Based on being a big company and what their reputation is, I got exactly what I expected.

Lumber Liquidators was terrible. After we've ordered the tile and everything, it turned out we would have to get it our house ourselves. I don't own a truck. I don't have any way to get the stuff to my house.They didn't do or arrange for installation. It's not acceptable that we have to arrange for delivery ourselves and it didn't seem to bother them at all.

I recently purchased the hardwood floor from Lumber Liquidators when I built a new house, and it was so convenient. My builder installed it. The quality and cost of the flooring are fine.

I am completely dissatisfied with how Lumber Liquidators has responded to a defective Bamboo Floor. After talking to their 'customer rep' and their field rep I discovered that they have no intention of honoring any manufacturer's warranty. They made up issues that were not true, quoted issues that had no bearing on the floor and refused to accept any responsibility. I installed a bamboo floor in a house in Napa CA where there is not any real moisture issues. The floating floor expanded upward over 2 inches in a 27 feet room and the reasons they came with are laughable. Do not purchase anything from them if you think they care about their product.

We got our bamboo floor from Lumber Liquidators and it was a good experience. We told them what we wanted and they directed us to what we needed to look at. Everybody was also helpful. We installed the flooring and it was easy. I like the flooring so far and it's really good.

Ordering was easy. Installation was professional. We love our new floor.

Everything went nicely with Lumber Liquidator. My purchase came in when it was supposed to. I got bamboo flooring and some of the back part too (the foamy kind). Their rep was very good and the quality of their product is great. Our contractor put them in and the floor looks great.

We went to Lumber Liquidators and picked out what we wanted. They ordered the hardwood flooring and it came on time, so we had no issues. Then through the process, we thought we were going to need some more. I called them and ordered some more and then ended up canceling that, which was not a big deal to them, so it was all good. Their sales reps were very good. They mentioned the underlayment and what was needed there. They also showed me the difference in the qualities of the materials. We like our flooring a lot. The quality is very good. I did the installation which was pretty easy. The difficulties I had came from me doing it for the first time, but it turned out great. We're very happy with the end results. We got exactly what we were looking for, and we had a very good experience.

I had a broken water line and ruined floors so I had Lumber Liquidators do my flooring. I was thoroughly satisfied with their reps and the quality of the flooring that I bought was excellent. It was unexpectedly pleasant.

I updated the floors in our house a month ago and got finished woods from Lumber Liquidators. I went directly to the store and picked the wood I wanted, then the reps helped me to load it in the truck. When I got the floors, they were packed but the quality is not perfect but it's okay. It definitely works for me. It's just a standard floor, so it's very easy to install. Overall, I had a good experience with them. I found the floor that I wanted, which I cannot find elsewhere.

We bought a house to flip. It was not updated since the '60s when it was built. The floor that was in there was finished and we couldn’t match it with what Lumber Liquidators had. Also, big chunks of the floor were cut out because it was nasty. One of the bedrooms had cat pee in it too that was so bad it ate through the carpet, the pad, and right down to the hardwood flooring. We had to replace the subfloors. We had some matching to do so we bought unfinished Red oak flooring from Lumber Liquidators. Most of the lumber were decent and we were happy with that. We had some pieces in the bundles that weren’t exactly right, so we had to toss some of them out. We had too much and we had one bundle left. But we didn’t take any of it back because, by that time, we'd have to pay the restocking fee.

On March 2016, we purchased hardwood floorings from Lumber Liquidators in Santa Rosa, CA and we had a horrible experience. Let's start with their products. The boxes have full of reject planks, most of them are warped and splotchy. Even our installer didn't want to install the hardwood! Then there's my card. I was shocked to see unauthorized on it by the store. Though we managed to have them removed (it took awhile), the stress didn't stop there. When we tried to return a few unopened boxes together with the damaged ones. The sales clerk arrogantly refused to accept them. He said that he needs the approval of the corporate office because I had a refund showing on my account. What has it got to do with returning flawed products? When I ask him if he could call them, he said they can only be contacted by email and it's only the sales clerk who can email them not the customers.

I have been working 14 hour days to prepare my fiancee and my first home for the past week. We've been painting all week and finally saw the light at the end of the tunnel. Next item on the list: hardwood floors. We thought we'd get a good deal on Craigslist, but we were wrong. We thought we'd get a good deal at Lowe's, wrong again. Heard about a place called Scrounger's Paradise that allegedly has crazy deals but the cheapest flooring they have is nearly $4 per sf. My dad looked on google and found Lumber Liquidators in several locations the closest of which were Charlotte and Hickory. Not sure why but I called the Charlotte location first even though it is farther away. The guy sounded helpful but told me he would see what my options were online and call me back which he never did so after waiting a precious hour I looked on your website myself. I found exactly what I wanted quickly and in my price range.

I had tile and wanted to put some wood so I got bamboo flooring from Lumber Liquidators. Their sales reps were knowledgeable and they walked me through everything. Everybody from there was polite, friendly and they answered all my questions. I installed the floor myself and it was easy working with it. I liked it. I love the quality as well and so far, it's great. I had a fantastic experience and every time I would need anything else for flooring, I'm going to go back.

I bought hardwood floors from Lumber Liquidators. It's an old house and I needed to update the floor. The quality of the product is good and everything was fine.

We had a patio in the backyard we made as an office but we closed it up and needed some flooring for it. Lumber Liquidators has great prices and we love the flooring we bought from them. The branch in San Antonio on I-35 is a good location and is easy to get to. Their sales reps were very professional and informative. I told them what I had, what I needed and that I had dogs, and they pointed out in the right direction. A friend of mine installed the flooring and the product didn't slow down the job. Everything got fixed in ordinary time. We have a bunch of kids and they forgot the rules. They took some bar stools in there but nothing scratched. The flooring is pretty durable and everything is still good.

We had to order a few boxes of flooring after a water leak to replace a floor only a few years old. Order was place 05/26/2016 it is now 06/17/2016 and we still have no flooring. They charged our credit card. We have had nothing but runaround since. We spent 7,000.00 dollars on flooring with this company and they treat us this way. They could not send the box to the local store. We had to pay 100.00 for FedEx shipping and the wood was only 90 bucks. I have wasted so much time on the phone with various people. It's a joke. Again the old saying "you get what you pay for..." cheap prices, no support, they don't care about you the customer.

I went in excited about getting new hardwood floors. I have limited knowledge about the different types but knew my requirements, durable, quiet and no thresholds between rooms until material changes. They directed me to a floating floor and stayed the largest span could not be greater than 25 ft. I went home and measured and verified it met their requirements with them. The installer came executed the measurements we paid for delivery and when the materials arrived I saw a box of thresholds. I called the installer who said it needed the threshold between each room. When I said that wasn't what I wanted he said then I shouldn't have picked the wrong material.

It was time to do new flooring and I chose Lumber Liquidators to do it. I bought 100 square feet bamboo flooring from them. In the beginning, the product was a little tricky but as soon as I started getting used to it, the floor was pretty good and very easy to install.

Used LL in store tech advice and purchased vinyl plank flooring for entire house. Was initially concerned about type of floor to purchase due to possible shrinkage as I live in hot and dry climate, possible water spillage affecting laminate from wet feet, and cupping potential of bamboo flooring (hot dry summers and cold wet winters). Was directed to consider installing click-lock vinyl plank flooring (sycamore, made in China). Initial installation of vinyl planking using LL provided top quality foam padding. Went great and floor initially looked awesome.

My carpet was just ready to be taken out. I was brought up on wood floors so I wanted wood floors again. Lumber Liquidators' sales representatives were great. I haven’t had trouble with any of them. I felt I got a great deal because I got the exact color that I wanted on the sale rack. It was cheaper than the one that I wanted to get so I think I came out ahead of the deal. Moreover, I brought back some of the excess material I didn’t use and they were great about it. I was really happy about that. Everything is great with my flooring so far and I love it.

Underlayment for Non-Profit organization - I worked w/ Eric ** who was very helpful with our order for our non-profit assisted living facility. He was extremely professional and graciously gave a discount on this material. We are very grateful for this community support.

I bought the vinyl lock-style flooring, which is a great product, but you can get it at Home Depot/Lowe's or any other flooring company (sometimes for a better price). My issue was that at Lumber Liquidators I was encouraged to buy a lot of extra materials "just in case" and was told I could return any extras. They have, however, a 30-day return policy (in fine print and not disclosed by salespeople). As a weekend warrior, I had to chip away at the project as I had time, and when I tried to return my extra flooring after 30 days there was no exception made and I was stuck with 17 extra boxes. Being able to return the extra product would have more than made up the difference of paying slightly higher price of Home Depot (or any other store with a much more flexible return policy). These guys are just not customer-oriented and aren't willing to go out of their way for you.

Lumber Liquidators was horrible and what I got sold was the worst flooring ever. It was marketed as extra durable but I didn't realize until it was installed that it's not. Now there are scratches on it because it scratches very easily and even a dog bone dented it. I was not happy with the quality of the stuff. If it were for a wood floor, they can color it but it's a bamboo flooring. It was cheap so I couldn't expect anything more but I wish I had known a bit more. Also, the sales people were very pushy. They tried to sell me all the expensive underlayment which I did not buy. It would have been better if they pointed me in a different direction just because they knew the quality of it. It's good for now but I'm probably going to have to replace the floors and the underlayment.

I needed upgrades and I purchased the underlayment from Lumber Liquidators. The quality of the $80 item was okay and I hired an installation team for it. The sales representatives were very nice as well. I would recommend Lumber Liquidators.

I recently purchased bamboo flooring to get rid of my carpets. I did the installation myself and it was very easy. The quality is good, but Lumber Liquidators didn’t have the molding. It took a week and a half to two weeks to get the molding in, which was ridiculous. Then I had to order for more molding and it took two weeks again to get it in. Also, the guy who loaded the product on my vehicle damaged my vehicle, and he could’ve mentioned something. I didn’t say a word until I went to offload it. The experience was all right but wasn’t the best.

We purchased Bamboo floor from Lumber Liquidators. The quality is really good. Their rep is really nice and explained everything to me. Also, it was easy to install. In fact, I installed it myself.

There was too much carpet in my home and we replaced some of it with some wood flooring that I purchased from Lumber Liquidators. The quality of the flooring is pretty good. The sales reps did a good job though they didn't speak enough good English. The installers were also very professional. My experience has been awesome.

We recently purchased a home and we wanted to replace the existing carpet with hardwood floors and my sister had used Lumber Liquidators in the past and she said that her experience was great so we decided to try it ourselves. This was our first experience purchasing hardwood and we've shopped around a little bit. We did find that for the style and make of the hardwood floor that we selected, it was competitively priced with everywhere else that we looked so I feel confident that we got a good price on the product through LL.

I recently purchased Brazilian Cherry wood floor from Lumber Liquidators. Their sales reps need a lot of training and the only one that knew what he was doing is Paul up there in Springdale. The others didn't have a clue or they thought they knew what they were talking about, but they led me off in the wrong direction as far as what's it gonna take to put it down and how much glue needed. They would have had a clue if they only read the instructions. Other than that, the flooring looks good, although I found one spot where the finish came off a little bit so I gotta call my installer about it.