LL Flooring Reviews

Purchased 356.83 sq ft of 12mm laminate. Great price, on sale. Purchased on Jan 6, product to be in on January 11. My Grandson picked it up and the next day (Jan 12) when I looked at the order I found that the flooring was there but no transitions (one for two carpeted doorways and one for two laminate to laminate doorways). I called the store and asked about the transition pieces and was told they were on order and would be in in several days and they would call me. I told the salesman at that time that I did not appreciate the subterfuge of not telling me that the order was missing some items and that I didn't want to make two trips. If I had been told I would have waited to pick it all up at one time.

About 3 months after floors installed, started having huge gaps. Can't get them to stand up to warranty or to even call me back even after filing a claim.

in June 2015 we hired Lumber Liquidators to come into our home and install flooring. When they came to measure, the man stole jewelry. Through our efforts and the police, we were able to track it down across state lines into Ms. pawn shops. No one will work with us to get expenses back that we had to incur. I have tried to get someone to help me, but no one cares enough to call me back from corporate on down. It is Disgusting how a thief can come in your home and no one wants to take Responsibility.

We purchased about $7,000 in flooring on a sale. We asked about an installer and they provided the name for us. The installer came and worked on the project for about a week, and then we never saw or heard from him again. The job is still about 10% unfinished (and what part is done is very poor workmanship with gaps and no molding between the kitchen and hall transition) and when we contacted Lumber Liquidators they simply told us that the installers don't work for them and therefore, customers hire them at their own risk.

My 76 year old mother saved for years for her new bamboo floor. It was purchased and installed by Lumber Liquidators in Norman, OK. After a year the edges started turning up, known as "cupping". My mother called to complain and the company sent an investigator out. The floor guys who helped the investigator said that the crew that installed my mother's floor had been fired for poor workmanship, with L.L. having to replace several faulty floors. When the floor was pulled up there was almost no glue, which acts as the moisture barrier thus the cupping.

I purchased hardwood flooring from Lumber Liquidators on Tuesday. 1300 sq ft at $4.80 a sq ft. I asked if this could be cancelled if wasn't right or if I was unable to pick it up in Orlando, 2 hours away from my home. They said yes. My contractor recommended that I didn't use hardwood flooring over concrete slab. I couldn't work out details to rent a truck or drive it, so I called to cancel and they said they would. I called later that day to make sure it had been done for I was purchasing somewhere else an engineered hardwood floor. They said it had been refunded. It's now Saturday and they still haven't refunded my credit card. I've had several discussions with them between then and now and they won't refund. What can I do? I don't have the product, it wasn't being delivered to me. I don't have the money to pay credit card for it was spent on flooring somewhere else.

I wanted to thank Joel for helping me out with all the flooring needs. He was very helpful, professional and honest. I appreciate your business. Please keep up the good work. The store looked clean, organized and neat. Joel found me the stair nose and t-moldings at another store and set up the pick up.

After purchasing our flooring (about 930 sq ft), we unpackaged and went through the flooring. We returned all but about 3 boxes due to severe deficiencies scratches, breaks from tie downs on shipping. We received replacement flooring about 3 weeks after contacting them. Next, the flooring acclimated in the house for about 7 months as I was deployed. We started to install as a floating floor and after the first 4 rows we noticed that the millwork was very horrible. For example, the board would slide together at one end but leave a horrible gap at the other end. We swapped board out and thought we had it... but after more flooring was put in it was evident it wasn't going to stick together.

Ordered our new Walnut countertops in October. Told them I needed them for Christmas. It's December 28th, and still waiting. I was told 2 weeks when I purchased them. Well I called after 3 weeks and I was told "We never give out delivery dates. No one would have told you two weeks". Excuse me? There isn't a business model in the world that would allow for a customer to order something... and then have NO idea how long delivery might take? Well I called in a few more weeks and was told a month, then told 6 weeks, then told 2 months. My call today I was told my purchase order had been pushed back to January because my product was on backorder, and I had been told that. Um... no, no one ever told me anything about "backorder". Customer service at ALL levels, from Corporate to store level... abysmal.

This business will estimate how much material you need to be installed by their installers, but will not accept the extra back. When asked if they would accept the extra boxes (5) approx. $300.00 worth I was told there would be a restocking fee, then when I got to the store I was told they couldn't give me a refund because I was 2 days over the 30 days. They then told me the only thing they could do is store credit. Don't think I want to give this place any more of my business. I would like everyone out there to be aware Lumber Liquidators is not a friendly place to do business with. PS. They also told me to just sell it on craigslist! Very unhappy. Will not recommend.

On October 3rd 2015, I went to Lumber Liquidators here in Duluth, GA location to purchase a wood floor for my home improvement. They advertised having sales and I went there for the sales. The sales associated, Jonathan, sold me the advertised floor and recommended to have 10% margin for waste and told me that the floor is 5 years warranty. Also he told me the company had it on clearance due to the fact they want to get rid of it for new products. I was happy with the sale. The product was not in the store and suppose to be shipped to the store for pickup. When I received the hardwood floor, and my contractor was preparing to install, I realized that all the 1st six package of the hardwood floor were damage, more than 80%. It is only waste they sold me.

Please... Please... Please LL update your website to inform customers that you are out of stock on items before they purchase! At least make it easier to cancel an order since you don't have the stock. Meaning out of stock = no charge. A customer should not have to be told by their local store that the website over sold the item but to call the 800#, in which, I had to speak with three people in order to get someone to follow up with me in 24 to 48 hrs to cancel my order and issue a refund. This was my first and considering my only experience with LL. By the way, help your operators sound a little more caring. I swore I was speaking with the guy from the "Dry Eye Commercials," and his level of empathy for my situation was lacking. I wasn't rude or raise my voice, and yet it seemed as though I must have been his 800th "I apologize" call.

This was my third flooring project with Lumber Liquidators products and it was another good experience. I purchased 2,000 sf of 3/4" pre-finished T&G Maple - 3 - 1/4" wide and used a pneumatic stapler to staple it to a plywood subfloor with quiet floor underlayment. I bought 6% extra so I would have enough to cull any warped or blemished pieces but only needed 3-4%. And of the boards I did not use, most just had small imperfections and I will use them later in another small project. The boxes had a good variation of random length boards and the color and grain was very consistent throughout. And a shout out for the West Knoxville location salesman who was very helpful throughout selection, purchase and loading. Great job guys!

I had ordered 27 boxes of flooring at my local store in September. Now two months later, one day shy of the 2 month mark, I finally receive the floor yet not the rest of my products. 3 of the boxes were opened and scratched on top and 5 boxes have complete damage. That is 1/5 of product purchased. No apology nor attempt to correct any of situation. From being told originally it would take 2 weeks where actually over 2 months and all the damaged pieces. Not happy. Up to point when I received floor continued giving them benefit of doubt and actually referring people. Now all factors I would have to do opposite.

If you file a warranty claim and complain about the flooring, and customer service states, "It's always the installation, never the floors," is that really accurate or are they just passing the blame? I live in the South and it's humid, but how is it possible to have an installed floating bamboo floor that's 9 month old continue to expand? Like my installer said, "You have a living floor." When a curtain was drawn and the floor was exposed to some warm sunshine for several hours it buckled. Does having heavy furniture impede the expansion? When the temperature outside is moderate and the AC/heat doesn't run, does that throw off the required perfect balance of temperature/humidity necessary for the floors? All I can say is buyer beware.

A professional floor person measure and install my wood floors. When he was done with the job we had 13 boxes of flooring left over. I tried to return or even get a credit from Lumber Liquidators. They told me it was past the 30 day return policy. I can see maybe having 2 or 3 boxes left over but 13. It was so busy that day when I placed the order that I think the sales person at Lumber Liquidators calculated wrong.

We recently purchased an old farm in Orland. The renovation of the kitchen involved stripping out everything to the studs, all 4 walls, ceiling and floor. We purchased bamboo flooring from the Brewer store, Morning Star Bamboo, MS Forbidden City Bam, 7/16 x 3 3/4. Local store support was questionable and that directions for installation were wrong, and what should have taken a couple of days, took a week and a half. In fact, the product was so difficult to install, we took back all we had purchased to do the dining room and got our money back.

I don't know anything about engineered wood but I can tell you over time I purchased unfinished 3/4 inch Oak flooring from LL - it has been perfect. The guys in the Raleigh store were helpful and knowledgeable... I would recommend them.

Lumber Liquidators bamboo flooring is very very subpar. We were sold bamboo flooring as a hardwood and has become horribly scratched in a matter of weeks. Lumber Liquidators has done nothing to rectify the situation. They asked us to send in a box for a sample test at a lab, we have done this and we have never heard back from them. We were told we would receive a full refund for that box sent into the lab. Once again nothing has been done. We have never received a refund. I have called repeatedly left my information number that was given to me as a warranty claim number and still nothing has been done to resolve our issue.

I just had a run-in with LL. We bought some expensive engineered hardwood from LL. We used their installers to install a floating floor on top of a concrete floor. We brought the flooring home and opened all the boxes for 10 days before it was installed. Right after it was installed (in 2 rooms) the floor squeaks and pops every time you step on it. We called LL and they said that was not normal. Wait 30 days and see if it gets better. It did not and we called back several times and each time we were told this is not normal.

We purchased our flooring in April, it is finally all laid and we have two boxes (unopened) left, called and they said if it was more than 90 days they couldn't take it back. That is something we should have been told upfront as we had told the salesman it would be a few months before we laid it (when I called the customer service number, she said it was on the back of the contract, maybe he didn't read it either). We purchased $3000 of flooring, I don't believe they can't re-sell it. Customer service girl says how they make it changes while salesman says we could always purchase more because the way they make it doesn't change. Works for them! Will never be a customer of Lumber Liquidators again and will not recommend.

The order of wood that I received from Lumber Liquidators was all culls from returns, split, warped and scratched, and sold to me as new wood. The home office baited me with a very small refund based on my signing that I would not say anything negative about them. I was given three days to agree, which I would not. I reminded them that I also saw the 60 Minutes story about their practices. They said it was my responsibility to know about the wood before I loaded it. I refused their threat and threw the wood in a dumpster.

I special ordered some oak flooring and it took a month. It arrived and about halfway through the first box the wood was warped, all different widths and thickness and some were even chewed up. I told my contractor to do the best he could thinking I would deal with a refund later. Well after 2 months of ignored email, and not returned voice mail calls, they sent me a copy of the instructions which in few small print says that if any wood is installed that is defective they will not pay for anything. Be very aware of these shysters. My contractor had told me that they will find some reason not to pay and he was right. Big companies don't give a **. There is no doubt in their mind that the product was defective -- they have found their loophole.

Bought Morning Star Strand bamboo flooring (900 square feet) because they advertise that they are 2 times stronger than hardwoods. Decided to only install in one room and a hallway first to see how we liked them. In less than a week after being installed my daughters plastic laundry basket had left white scratches on the floor. I returned the remaining flooring and showed them photos of the scratches and expressed my concern over the lack of durability. The return was done in less than 30 days of purchase date and I was still charged $400.00 to return the flooring. On the back of the receipt it states returns are accepted only with approval.

My husband and I bought our flooring from Lumber Liquidators in Hillsborough, NJ and were very pleased with the wood when we picked it up from the store. We were even more pleased with the 3 men who installed the flooring itself. The men were neat, courteous and hardworking the entire time they were in my home. Ethan was able to blend the molding around the fireplace into a seamless and visually appealing piece of craftsmanship. My husband are I are thrilled with the way our two rooms look and will be buying more wood for additional rooms very soon.

Ordered 60 sq. ft. of white pine flooring. This is 3 small bundles. I wanted 3 different widths to mix in on the floor. There was only 2 widths in stock so I went with that. I was told I would have it in a week because it is in the warehouse. The first week they only sent one bundle. I was told there was no room on the truck. The second week they forgot to put it on the truck. I got it the 3rd week. 3 weeks to get 60 sq.ft. of flooring that was in stock and in the warehouse is ridiculous. I ordered what they had in the warehouse so I could have it quick. I called Customer Care and was told I could pay for a truck to pick it up if I wanted it sooner.

DO NOT PURCHASE FROM LUMBER LIQUIDATORS!!! If we could give a negative review, we would give a negative 100!!! We purchased flooring from the Roseville Store in California. We purchased in February of 2015, installed in April 2015. By May 2015, we were filing a claim on the flooring. The store itself would not help us in any shape or form. The claims department took our statement in depth, accepted our pictures. Unfortunately the refusal to replace our flooring for the boards splitting, separating, was not acceptable to us. The claims department listed reasons of why our flooring was failing and it was our fault. The reasoning they give were NOT what was happening.

It's amazing to me how badly Lumber Liquidators products are and how poorly they try to resolve customer's complaints. Save your money and stay away from this horrible store. Cause you really get what you pay for, cheap prices for cheap products. It pays to do it right the first time when it comes to flooring. Go to a reputable flooring store.

I IMPLORE you NOT to do business with Lumber Liquidators! The purchase of our laminate flooring made in China literally made me suffer from abdominal cramping and numerous trips to the bathroom whenever I was in the home where the floor was installed. I immediately called LL and we did the air test and supposedly it came back 1/100th lower than what they will take responsibility for. I have read NUMEROUS cases of consumers testing the flooring elsewhere and the results greatly higher. We KNOW without a doubt that floor made my throat and nose uncomfortable and made me sick to my stomach. The store and the home office/customer care team REFUSED to help. Our atty contacted them and they refused to comply.

Let me get it out of the way and say you get what you pay for. I'm a Connecticut Resident and have experience in wood finishing. The Bell Hickory Hardwood boards were installed earlier this year. About 2 months ago, the hardwood floors, which are prefinished Bellawood Handscraped Hickory, started to crack in multiple areas. Before I purchased from LL (Lumber Liquidators), the company assured me the "chemical finish process" these solid wood boards go through make the wood much more durable than that which is not prefinished. Needless to say, I filed a complaint with LL about 7 weeks back and asked them to fix the cracking boards.

In February of 2014 I completed the installation of LVT Underlay and vinyl planks. In June of 2015 I removed a few and found mold growing on the underlay in 5 months. The underlay is warranted to be mold resistant. It was installed throughout my home and the area I removed was in the middle of front room with no exposure to moisture.

On July 18, 2015 my husband and I went to the store in Baltimore, Maryland Lumber Liquidators on Pulaski Highway. We bought $1600.00 worth of Morning Star Click Bamboo. We let it acclimate for two weeks in the room where it was being installed. It is now September, less than two months and the floor is making cracking sounds, four boards have splits in them, and it is scratching easily. We have the same bamboo in three other bedrooms, hallway and staircase installed in 2009, and it is in great shape. This flooring is junk. They are passing the blame on to the consumer.. IT COULDN'T BE THE POOR QUALITY OF THE FLOORING.

They should be put out of business. They sell you flooring and then discontinue it and you can't return it. But first of all bought 3/4 birch flooring. Installed only a year ago. But it needed to be refinished 6 months ago. That's what a ** garbage product it is. Instead I now have to wait with crappy floors until I sell before I refinish. Flooring should last at least 5 years minimum before having to touch, if not 10 years. They sell all garbage, they are a ** scam. And PS, I am a professional contractor and I installed so there's no bs. They hire subs to install their floors who barely know how to use a saw, let alone tell you any advice about your product. They need a class action lawsuit on their ass to get them to be legit.

We had not previously dealt with Lumber Liquidators. Upon finding flooring that we liked for a lake house remodel, we ordered enough for an entire 2,000 sq ft house. This is only a weekend house with limited exposure to traffic. Less than a year in, we are seeing excessive marking, splintering and cracking in many areas. After submitting a claim, Lumber Liquidators set an "independent consultant" for review. The review found that it was an install issue, blaming everything from humidity to inconsistent installation.

We noticed that the finish starting cracking after a year and then continued to spread to high traffic areas. We installed the flooring correctly and cleaned it with BonaX which is the product that is required to clean the floors. When we made a claim to Lumber Liquidators, we were told it was not a manufacturing problem since we didn't notice the problem before we installed it. Of course, we wouldn't have installed defective flooring. That is ridiculous statement. However, the prefinish is a manufacturing issue and since that isn't holding up, we feel that LL should stand behind its claim of a 50 year finish. I would not recommend buying this product if you are expecting that the product will hold up to normal wear and tear.

I ordered the butcher countertops and island 1st week in July. I did. I was confirmed a delivery date 1st week in August. I did not receive a call for pick up. I reached out to them. The customer service rep was evasive and would not commit to a delivery date. She said they oversold and were waiting for a shipment but still would not commit to my order delivery. She said it could take up to several months. I asked to speak with the Supervisor. He was of no help and even promised a $100 refund which he never completed. When the shipment did arrive several weeks later the ridges were splinter. We needed to incur an extra cost to bond the wood. We chose to go this route considering the frustration we had already experienced. At one time the rep wanted us to place an order on a different product! Too many phone calls were exchanged without resolution. I told them I would write this negative review - they were not concerned.

Bought 900 sq feet of flooring from Lumber Liquidators and it is just awful. You can't walk on it because every footprint shows. When you wash it, it is very streaky. Have been in touch with them and got no satisfaction. They won't send someone out unless I pay. Beware and stay far away from them. My floor is only a year old and I have to replace it.

Purchase special priced peel and stick vinyl flooring for inexpensive solution to basement flooring. The finish on these tiles is dull and ugly. The amount of adhesive on these causes an impossible mess, both for placement and clean up. Glue oozed around the tiles making them difficult to separate. LL said they were un-returnable because they were an advertised price, even though these are clearly defective and unlike the sample the salesman showed me (in the amount of glue). Ripping out the floor and starting again with another product will be a nightmare because of the amount of stickiness, so I will try to make due with the floor for now. Customer service assured me warm soapy water would clean them up, but this has proved inefficient. At best, taking hours of soapy water, Goo Gone and scraping.

Ordered select red oak 2/14 x 3/4 wood flooring. They said they had a sale on it. We were informed when we went back to buy that the sale was over - yeah whatever. We bought the flooring and on the pick up they did a "bait and switch" and loaded the rustic grade oak instead of the select grade oak. Went back after I sampled 3 packages with a 50% unusable rating (I'm sorry but a knot is one thing but calling half a missing board or a knot hole that goes all the way through is not "not a wood fault"). Wouldn't take the wood back even though it wasn't what we ordered without a 20% restocking fee. Save yourself the hassle and pay 50 cents more for decent select grade elsewhere. BTW they will also try to sell you the "quiet underlayment"-- talked with pros and they told me that's all bunk!

Purchased 1700 square feet of flooring and 7 boxes were delivered broken. The office offered to give credit for one box. Still had to purchase the other 6 boxes in order to complete the job.

I am thoroughly dissatisfied with this company. I talked to the local company because the contractor paid cash for completing our stairway and there is a delay in delivering the treads and other things needed. According to corporate the date is an estimate. So the delay is an estimate also. We can't get our money back soon (3 to 4 weeks) even though he paid cash. When I asked to speak to upper-level management, I was told that no one was available. Think twice before using this company. Unreliable and not user-friendly.

We are senior citizens and we purchased what we thought was a quality laminate floor for our living room and hallway. Less than 1 year later the laminate is separating in numerous places. We contacted customer service at Lumber Liquidators. We sent them photos and info they requested. On July 12, 2015 the rep - Thomas called us said it would be 7-10 days to investigate. Several days later we received a letter dated July 12 indicating that we needed to have a "Humidity test" done before purchasing. Our salesman never said anything not only that I have never heard of anyone having to have this done before installing a floor. This is just an excuse not to honor the warranty. We need your help.

Two days after installing an engineered hardwood from from LL, we saw the 60 Minutes story of the formaldehyde problem with flooring from China. We immediately checked the leftover box and saw that it was, indeed, made in China. We immediately called the store at 9 AM the next morning to be told that our floor was "no problem" as it is only the laminated floors that there was an issue. We were delighted and gave no further thought to the floor. About that time, I was getting runny eyes, nose, sinus trouble and thought I was getting a cold. When it did not go away and started getting pressure in my chest and neck, I thought maybe I was developing allergies although had never before had any.

I purchased 2000 square feet of pre-finished hickory hardwood flooring from Lumber Liquidators. It was acclimated according to manufacturer's instructions, and installed by a professional. Two layers of vapor felt and plywood sub-flooring were installed prior to laying the floor and in the kitchen it was laid over the above mentioned sub-flooring and the existing vinyl flooring. After about a month, the wood started cracking all throughout the house. All moisture readings fell within the guidelines of the area where I live. A complaint was filed and after many phone calls and emails they finally sent an inspector out. He claimed it was a moisture issue even though the readings were within the norm. He also stated in the report that it was a manufacture defect in the wood. The wood is defective and yet they are doing nothing to take care of the problem. Do not buy from Lumber Liquidators. They sell defective flooring and do not honor their warranty.

We bought approx. 484 sq. ft of their 12 mm Chinese laminate flooring from Ispiri / Dream Home Manufacturers. After being alerted to the high formaldehyde emissions from this flooring through the 60 Minutes broadcast, we started to put two and two together: My husband was waking with headaches. I am a homemaker and always at home, and I was having terrible breathing problems to the point of having to undergo very uncomfortable asthma testing (negative results), along with throat problems and constant stuffy sinuses.

I was in the Middle River store #1361 and the sale associate (very unprofessional and rude) was trying to charge me more for what's advertised online. I wanted to purchased one stick of Aberdeen Birch transition piece - online price 22.42, the sales associate price was 30.00. This sort of practice is illegal and needs to be addressed. The item that was brought out from the back was severely damaged and worn. The price should have been free!!! Nonetheless, I left the store and the transition piece. I will further investigate the price differences that is being practice at that location. When I tried to contact LL via their online form, the link DID NOT work! I am going to post my review and this unpleasant experience.

Warranty claim unresolved due to company unresponsiveness spanning 8 months. We noticed some surface chipping away on a little area in the formal living room that we rarely use. It had been only 2.5 years from purchasing the engineered wood with a 30 year warranty. We initiated the warranty process with the worst encounters of customer service that I have experienced. For the last 8 months we have experienced months of delays, avoidance, ignored, and being forwarded to multiple customer service representatives. Matt, representative of Lumber Liquidators stated that it was impossible that it was Lumber Liquidator's faulty wood and that it was the installers fault just by looking at the pictures.

I purchased 3 boxes of St James laminate floor to complete a nursery for my granddaughter in March 2015. The problem started when 1 of the 3 boxes didn't match or fit into the others during my DIY install. (This was my 2nd purchase of flooring and my 1st DIY install went off without a hitch and I loved the results and floor). I called the store in Middletown NY to get another box and was told it was on hold due to formaldehyde testing and they could not sell me any or exchange any St James African Mahogany flooring and to call back in a few weeks.

I will not be doing any more business with LL based on my most recent experience. I bought an engineered flooring from them along with the recommended trim pieces. Trim pieces were not correct for my particular floor, which I can understand since they hadn't seen the floor in person. When I tried to exchange the trim for the correct trim, I was told they couldn't because more than 90 days had elapsed, and that was their corporate policy. I called their headquarters and was told they could take it back if they were willing to at my store. Store refused to exchange trim pieces for the correct ones, again citing the 90-day policy. They were completely unapologetic. I cannot understand this policy, and based on their inflexibility will not do business with them again. This is the second, and last floor I have bought from them. They are evidently satisfied to lose thousands of dollars of future business to avoid having to exchange some $50 pieces of trim.

When I ordered my product, I was told I could pick it up at the warehouse with one day notice. When I went to schedule this pick-up, I was told that it needed to be picked up in one trip only (I needed 73 boxes, which does not fit in a pick-up truck) and it would be 2-3 days before they contacted me for a pick up date. I was also told they have a very small pick-up window time (something like 9-11). I therefore, had to go to 2 stores to get the product. They also did not have enough corner molding - so I was told that it would be $20 for shipping. Later, I was told that if I had it shipped to the store, there would not have been any additional fees. However, I was not told this at the original time.The person that placed the order, ordered the wrong transitions (after many times of confirming what I needed). Therefore, I had to make another trip.

I purchased bamboo flooring and had it installed by a licensed contractor. The floor started coming back up within 4 mos of installation. I followed all of their instructions to make a claim by sending pics and completing their paperwork. After hearing nothing for 2 weeks I began calling and e-mailing customer service over and over with no response what so ever. I continue to speak to different people with all of the same responses - he/she is on the phone, on break, etc. They will call you back. I DO NOT RECOMMEND Lumber Liquidators at all for their extremely poor CUSTOMER SERVICE.

We purchased bamboo flooring from our local store. Product was delivered. Installation was a nightmare. Four months later, boards were coming up. There were cracks in the wood and gaps between planks. We first complained in March of 2015. This is still unresolved. Customer service assigned someone to our account and she rarely returns a phone call. When we got her supervisor's name, he NEVER returned a call. We've had an independent inspector examine the floors and he submitted a report immediately. Still - nothing from customer service. I have no evidence that they will do the right thing and until we have a hint of appropriate service, I would not EVER recommend them.

Several of my floor planks have discolored from a dark tobacco stain to orange! I filed a complaint with lumber liquidators and took all of the necessary pictures and sent in a warranty claim. A month went by and I had no word from anyone that they had received my claim at all. Finally I was contacted by a customer service rep named Thomas. I missed his call but called right back. I have NEVER been able to get a hold of this man since and I leave voice mails asking him to call me back. It has been 3 months!!!

I purchased the American mission olive laminate in St Pete Fl. I allowed it acclimate for 2 weeks, & then had it installed. I started suffering excruciating headaches. My dog was lethargic, eyes glazed over, drooling, & not being himself. I thought we were both suffering from allergies. Someone asked where I got my laminate from & I said, "LL". They said, "maybe that's why your dog is sick!" I said the manager of the store also named ** assured me that particular laminate was not in question. As soon as that comment was made, I thought "omg let me call the store & confirm what the manager had told me."

The Mayflower easy click floors were just that, easy to install. My husband and I did it ourselves in two rooms. Upon completion it looked beautiful! Exactly what we wanted. Within one week the floors were so scratched up. The disappointment set in. Everything that cross this surface leaves a scratch. Toys, lightweight chairs (with pads!), shoes... Everything... Never again. Do not buy!

Paid in full and picked up flooring. Lumber Liquidators did not have the transition piece in stock and since the flooring had to acclimate for two weeks I was told the order would be in in plenty of time. Here we are over two weeks later and was told to start without the transition piece. (With an attitude.) I expect an order to be fulfilled when promised and being a do it yourselfer I don’t need to be told where to start my project to make up for Lumber Liquidator’s inadequacies. Will keep you posted.

I bought several hundred feet of the premium Birch floor and had it installed by a professional. The flooring was accumulated to the room for 2 week. In a few weeks it started to buckle at the end and warp, only at a few spots. I contacted customer support and they got back to me in a MONTH. After I did hear from them they wanted a sample sent to them. After several months I heard back from them. They said it was not a manufacture defect. They said that I must of had water setting on the floor. This is total BS. I have other hardwood flooring in the house for over 15 years. I never had this happen. But they say it was due to moisture. I just wash the floors with a damp cloth and towel dry, yes towel dry. So their tongue and grove is so bad that water seeps down. They offered me $100 dollars store credit and sign a paper not to post any negative review. What do you think I took!!!

We purchased flooring for the Austin Lumber Liquidators store. The flooring was marketed as being very durable, long lasting, and resistant to scratches since it was stranded bamboo wood flooring. We had the Austin Lumber Liquidator team perform the installation of the flooring. During the warranty period, some of the sections of the flooring buckled slightly, and would sink slightly when walked on. The Austin LL rep stated that this was normal "flex" in the flooring when he examined the installation.

Purchased vinyl planking flooring to redo floors. Lumber Liquidators personnel also said that padding was required under laminate flooring. Flooring was stored according to directions and was installed by a certified installer according to LL directions. Installers were reluctant to us padding as they said flooring would separate. But did so as per LL directions so as not to void warranty. Floor started separating within months. Filed claim in 12/14 with LL. Had one contact with rep. Have since been unable to contact despite phone calls, emails and certified mail. Filed a civil claim with the magistrate and have a court date with LL this week. Hope for a favorable outcome. Wish I had read reviews before I did business with Lumber Liquidators.

We purchased America's Mission Olive 12mm laminate flooring from Lumber Liquidators in December of 2014 and had it installed throughout our home (except bathrooms) in our new remodel. We chose this floor after speaking with their sales people who convinced us that this is a very durable floor, which would hold up great to pets and kids. We had the floors installed by a professional and were very happy with the results for about a month. That was when we started noticing the chips all over the floor and the bubbling along the edges of the planks. If a drop of liquid came into contact with these floors, even if wiped up immediately, the surface of the product would start to peel away from the backing. And anytime anything was dropped on the floor they would chip.

I had an issue with one of the floors I purchased from LL and had contacted the corporate office for some type of resolution. I was extremely happy with the way my complaint was handled and resolved. I have purchased four different floors from LL and have been very pleased and have received positive feedback on three of them from my family and friends; only one floor did not live up to its claim. When all is said and done, I made the right choice to purchase my flooring from LL and will continue to recommend LL to my family and friends.

Flooring was unpacked set in home for 3 weeks to acclimate before being laid by 30 yr certified tech. Flooring down 2 months and certain areas separate, which they called gapping and put in wrong according to warranty. Floor installed by professional according to specs and they refuse to correct of which 5500 invested with 3000 needed to repair. Corporate refused.

Windsor oak wooden flooring installed in August by a professional after purchasing flooring from LL in Idaho Falls. To climatize the flooring it was left in boxes in my dining area for almost a month. After being installed planks are separating. Was told to take pictures and email complaint file with photos to a **. This was several months ago and I asked her to reply if she received them and have heard nothing. I will not ever recommend Lumber Liquidators to anyone and am going to see what I can put online to warn others of their products and business practices.

Lumber Liquidators continues to defend a product they sold us that is unsuitable and inferior for even the most minimal household use. It's coming apart, and I'm still arguing with them seven months later. In one of their letters (oddly, with no one's name who I could contact), they FABRICATED that our refrigerator caused moisture damage, however there wasn't even any moisture damaged in the kitchen. I imagine this must be one of their canned responses. They sent me a piece of paper with a warranty that must have been made up, because I never received this one. The warranty we received was for 25 years. Even their customer service rep told us the only option we have now is to file a lawsuit against them to recover our losses.

On 4/18/2015 We visited LL for the second weekend in a row and had decided to talk to the salesperson we had talked with at the Home Show in Jacksonville, Florida. At this time he walked us through the flooring department. We picked out and purchased VA HS ENG Coronado Birch 38/5. At this time he explain everything we need to lay the flooring down, totaling 4910.45. My husband is a 100% disabled vet after 19 years of servicing his country. He trusted this gentlemen. Today 6/1/15 our helper (contractor) come by to get starter laying the floors is when we found out the salesman at LL sold us OVER 1100 of material we don't need and can't use. Our contractor call the manager Mr. ** and he refused to give us a refund saying that the salesman doesn't work there anymore and there's no way this could have happened (Remembering I unloaded everything myself).

At the time of purchase I told the salesman that I wanted to purchase everything I needed to install my new Hardwood flooring, not laminated 3/4" hardwood. He sold me the flooring and underlayment and said everything else would be included in the install price. After scheduling the appointment for the installer to come out, the first appt was rescheduled, then the appoint for the second was made and the installer showed up 2 hour late. Was only there a total of maybe 10 minutes, and told me I'd have the estimate by that evening. Two days went by... Nothing, so I called and after more excuses was told I'd have it within the hour. 2 hours lasted, I received it and within 10 minutes received a call wanting to know what we wanted to do. We accepted the estimate and was emailed all contracts and told all we had to do was call the phone number with a 50% down payment and we were set to go.

Purchased St. James/Bamboo laminate flooring from Lumber Liquidators on March of 2014. Would see how the complaint was escalating, seeing it on every channel, then the lawsuit, CEO resigned. Stay and pay! You are responsible for all the expenses and also pain and suffering!!! When looking in to it, it cannot be denied; we've been sick for months with all the symptoms. Severe sore throat to the point that one of my children could not swallow (this when I did not know about the Formaldehyde). The doctor said it was tonsillitis. Not sure, but sent medication... ok, then severe headaches, dry mouth and throat.

After spending a lot of money on flooring, I expected to have a good installation recommendation. The contractor they set me up with was TERRIBLE. They did a horrible job, causing a lot of damage to my walls, ceilings, and light fixtures throughout the installation. They did a bad job of cutting the wood to fit in corners and around edges, and they got glue everywhere. There are actual glue stains in the middle of the floors. They even DID NOT FINISH the job! I was not happy with them so I decided to not have them come back to fix their mistake (bad planning on their part by the entryway door left a strip of exposed wood). But why have them come back just to make more of a mess?

Hello. My wife and I went to Lumber Liquidators in Norwalk CT to buy Bamboo flooring for a Salon. The salesman, who was a very nice man, told us we didn't want Bamboo, we would be much better off with vinyl for what we were using it for, we still wanted Bamboo. My wife went back again a couple of weeks later to order, another salesman, pushing the vinyl also. They decided to give my wife the number for a installer so he could come out and look. Again, another really nice man. He tells my wife, she doesn't want Bamboo, I quote, "I've done many Salons, you definitely want vinyl." She finally agrees to take their advice. They show up just like they agreed. The guys were great and the job was complete in a day.

I have contacted customer service twice online and have received no response other than I will receive a response within 24 to 48 hours. Weeks, maybe a month or so now, not the first contact.

I purchased flooring and am pleased with it. I was told that my flooring was not a part of formaldehyde issues. I am tired of all the advertising I continue to receive - I only have ONE floor. It was just redone. Not planning to do it over again anytime soon. STOP BOTHERING ME WITH ADVERTISEMENTS.

We looked at several options (various types of tile, woods, etc) for carpet replacement. At Lumber Liquidators we found the best value for our money and very helpful salespersons who helped us select the Pearl City bamboo. The salesperson was very knowledgeable about the attributes of the various types of flooring. The recommended installers were all that was promised and the job was finished to our satisfaction in a timely manner. We were very pleased with the overall experience and would use lumber liquidators in the future if the need arises.

Purchased hardwoods and installed according to representative's directions. Let acclimate to home environment to longer than directed and floors shrunk a lot (up to 1/4") and are unsightly. Even though an inspector told me floors were sold to me way too wet, Lumber Liquidators denied any wrongdoing and blamed on the installer. Stating they should have moisture tested every single piece before installing, which is ludicrous and would never happen in the real world. I was given the option to pay $500 to have one of their approved inspectors investigate the matter further, but when I contacted the inspector he told me it would be a waste of time as Lumber Liquidators would deny any responsibility. For $2500 in materials it is not worth hiring a lawyer on the outside chance you may win. Poor materials and even worse service.

I feel that you should not technically be able to sell any floor that would scratch by simply sliding the chair from under a table. I bought laminate flooring for several hundred square feet for an eat in kitchen, laundry room and pantry. Although the floors looked nice they are not durable at all in my opinion. When I selected my flooring there was no real sales presence to ask what I was looking for and pick a floor that would suit my needs. If this flooring would not have been durable for a kitchen I expect an honest sales person to say, "This won't do for the area you are looking to use it". I did call to report the scratches and the ease of buckling from a small area of standing water.

We purchased the wood floor to put in ourselves. We were give two buckets of glue and the first bucket was fine, but the second bucket we could not puncture the top. The sales people at the Temecula store said there was no problem with the glue, but finally were able to get a duplicate bucket which meant another round trip of 40 miles to get it. They showed us that all we needed to do is take a large drill bit to cut through the skin. They showed us with the bucket we took back and it was several inches thick which meant we had not gotten a full bucket once the 'skin' was taken off. This did not sound it was a fresh bucket that we actually paid for. We love our floor, but had a bad experience with the glue.

The staff was very helpful, not pushy. If I wanted something less expensive, budgeting, they were very helpful. I ended up with a bamboo floor in one room, and a hardwood in another. Very helpful and knowledgeable. They helped load my items with my friend and even took back parts I did not use. I received credit, thank you.

Just wanted to say using Lumber Liquidators was a great experience. Love our cork floors, great installation and reasonably priced.

I opened a case with Lumber Liquidators regarding the installation of my flooring. I was told I would be contacted within 48 hours. It has been almost a month with no contact. Two weeks ago, I sent another email to ** to check the status and I have yet to hear from her.

I was very pleased with the service and the product. Very helpful on my purchase. Price was very reasonable and it was in stock didn't have to wait on flooring and the padding was also in stock. Overall experience was awesome I highly recommend this company.

Made a purchase for engineered flooring and stairs. Told stairs would match the flooring, no problem. Was told what they charge for delivery $500 (curb side only), so decided to pick up the items. Following week picked up the items and stairs are unfinished and told that's how they come, nothing they can do about it. So I figure, I'll just stain them. Company comes to install the items, flooring goes great, then they get to the stairs and they notice no risers.

So I buy my flooring in November... with the understanding it's a color and type will continue to have long into the future, not knowing all this mess was going to happen. So I asked for the air test kit, with the understanding that it was an independent lab and an individual 3rd party. To my surprise.... it was not because Lumber Liquidators knew my results and when they were done that's not independent and an obvious conflict of interest. I was going to take the results and believe them.... Now I don't! I had called initially when all this started and asked for a refund on the 10 unopened boxes... and was told flat out no. So now I ponder a half finished flooring job and extreme disappointment in this company. I think we all at minimum, should get our complete money back on all of the purchase..... whether installed or not.

They provided excellent service from start to finish. They were even helpful when I called to ask a question during the install of the flooring.

I have done 3 floors, and all 3 times I had no problems at all. The staff has been very helpful and the products were very durable.

We ordered flooring from LL for 3 homes. The first home we were shorted and had 1 and 3 engineered planks unusable. LL promised to replace but didn't. On the second home the small order was filled correctly but two boxes were delivered opened and partially used. On the final home we ordered solid glue down birch. They released our order to the wrong contractor and we were left to track down our order. When we obtained the order several boxes were missing and we were promised countless times by LL to find us more boxes but we never received them. The solid birch floor has been down, applied with 4 part moisture barrier adhesive and we are having to replace 20 square feet in one room and 15 in another because the floor is failing. LL call center made it clear that nobody ever "wins" as I was told so we have no true warranty on the floor. There are much more reliable, customer oriented and honest suppliers. Run... don't walk from LL.

We purchased Kensington Manor 12mm Warm Springs Chestnut Laminate 8/9/14. We had installed about half of the flooring when the 60 minutes piece aired. On 3/2/2015 I tried to return the 38 unopened boxes to the store we purchased them from and they refused, stating the floor was 100% safe and it had been longer then 30 days. Contact customer service. I have been trying to do so ever since. I have been sending emails ever since and have gotten ZERO response.

Order was fast, easy, no issues.

I had the best experience with Lumber Liquidators. Good customer service and I still love my floors! I have no complaints and I have referred friends!

Overpaid for installation - services which were not needed after installation was done - had to beg for additional pricing credit and they threw $100 at me. The Greenwood IN store was terrible. I had to go to Home Depot to get an education on Flooring. Only bought at Lumber Liquidators because of the price, as they say you get what you pay for. On a bright note, the installation contractor they used was great and I even hired him for additional jobs around my house.

I had a problem with the saw and they corrected it right away. The people I worked with were pleasant to do business with. I would buy there again if needed. Thank you **.

If I could give zero stars on this review I would. I purchased my laminate floor on March 10th but they did not have my selection in stock so ** told me she would call me in 2 weeks when it arrived. I never received a call from the store so I decided to call them. I called the store two weeks later to get a status on my order and spoke with **. ** asked me for my phone# and told me he would call me back in 5 minutes. He did not call me back so I called the store back 15 minutes later and ** answered the phone again. I asked him again for the status of my order and he told me again that he would call me back. I told him I was willing to hold while he checked on the status of my order but he refused to put me on hold because he had a customer on the other line that he was helping. I'm a customer too!

The staff was friendly and knowledgeable. Helped us work through the pros and cons of each type of flooring and make a good selection for our new home. I would definitely recommend!

The employees at the Lumber Liquidators we went to was very nice and friendly. They were were also quite knowledgeable about the product. I definitely recommend them and will return for all my flooring needs. The only problem I had with them was getting the molding. They had to ship us the molding to our house and it took forever. I actually had to call the store twice to see what the problem was. Other than that we were very satisfied with the employees there and our floor!

When you pay $25 to have something measured, you are supposed to get that back if you use their installers. After about 10 calls, I got my 1st deposit back. After about the same this time, I am still waiting. I love the staff at the Bolingbrook, IL store and the installers they use. Even with the deposit flaw, I would still use them again.

My order arrived in record time. The salesperson, **, in the the Tulsa store, was professional & prompt. The product is wonderful to walk on & the installer stated it was very easy to work with & said it was a quality product. I must say the installer, coupled with the product & prompt service of Lumber Liquidators, made the experience an enjoyable one. Thank you Lumber Liquidators, Tulsa, OK. Thank you Traavco Construction, Tulsa, OK.

I only have PRAISE for Lumber Liquidators and the staff at the Wilkes-Barre Store. They were HELPFUL, professional, and we love our new floor. Easy to install, no complaints. Highly recommend both Bellawood Engineered click Acacia.

I was happy with the staff in Staten Island but, I had to drive to Brooklyn to pick up my flooring if I wanted to do the job on time. They said it would take about 10 days if I ordered it.

I have no axe to grind with LL at all. My experience was positive. The store employees were very helpful. There was no issues with the quality of product I purchased. The product was priced competitively.

We purchased 2 vinyl plank floors. While we are happy with the flooring, the customer service left a little bit to be desired. Although the person was knowledgeable about the flooring and helped us make our decision, she made us feel like we were bothering her. Then when we were figuring out how many boxes we will need she warned us that we can't return opened boxes and there is a 20% restocking fee (kinda high). When we picked up the boxes most of them were already opened.

I had bought the oak premium hardwood flooring. It was installed by a professional and every piece was inspected. Those pieces that were defective were discarded and not installed. Looked great until about a month or two ago the floors but install about a year or less. Some boards are splitting and the ends are delaminating. I called customer service and got no reply, even made a phone call and was told I would be replied to. Nothing... and one month has gone by.

After 3 no show, no call dates for delivery, and finally a phone call saying that before the delivery would be made the account needed to be paid in full, I cancelled my $1800 order. The lack of customer service at the store located in Portland, Oregon at the corner of 122nd/Glisan was amazing. Three appointments for delivery, with no one showing up at all, and not calling to reschedule. I finally went into the store on May 3, after ordering 420 sq. ft on flooring on April 19th, to tell the Manager that I was losing patience.

I bought my hardwood from LL. It was installed by the professional you recommended. After a year, I noticed that it started to scallop and you could see white between the boards. I sent you all the information including the moisture report. You advised me you could do nothing for me, that I had to hire an independent inspector to check it. This would cost me $600.00. I cannot afford that. I will never recommend your company and stores and I am writing complaints wherever I can. You are a poor company.

Jackson, MS branch. Bought 9 boxes of laminate flooring before I heard about formaldehyde problems with the products I bought. Within 2 weeks of having boxes, only 1 opened, I developed sinus problems. Tried to return within 30 days (as stated in lengthy invoice, read the fine print!) and they charged me 20% restock. Manager on duty refused to honor and threatened not to take any back at all when facts on invoice were brought up.

I have had two experiences with Lumber Liquidators over the past year, once at the Ft Myers, FL store and recently at the Sarasota, FL store. I purchased glue together engineered flooring both times and the results were stunning. The flooring I purchased in Ft Myers was a discontinued product and I can understand why as there were plenty of chalk marks on the flooring which along with all of the voids in the product told me that it wasn't first quality material. On the plus side, I was given an incredibly good price on the product and even with probably 25% unusable product I still think I got a great deal though I was told by the salesperson that it was nonreturnable product, and I didn't have a problem with that though at the time I did not realize there would be so much waste. Great for my neighbor though as he used it for flooring in the loft of his barn/man cave.

Shortly after my beautiful floors were installed they began separating and I knew it had absolutely nothing to do with the professional installer that I used who has installed hundreds of floors. I contacted the local Lumber Liquidators who passed me on to their not so nice Customer Service Dept where I was asked to fill out a complaint form and send in photos which I did right away. Then they started on foolish excuses like he was suppose to install a room divider every 26 feet (which we were never told nor does it make any sense). Then there was this constant back and forth about not allowing the wood to acclimate, which we did for several weeks. I finally stopped hearing from them and they NEVER came up with a resolution. I only wanted them to refund me for my labor and material but now I'm hoping for a CLASS ACTION SUIT against them. After reading what everyone has experience with this dishonest company, I would like to see them SHUT DOWN FOREVER!

Due to the recent news articles on formaldehyde I called the lumber liquidator store. They told me my laminate flooring product from China that contains formaldehyde was nothing to worry about. They refused to exchange my unwrapped flooring or refund my money because I did not have my receipt. I have $1000 worth of their product half of this has been laid down in my house already. The remaining half is still in boxes in the garage. The customer service number I call just disconnects. I do not feel safe with this product in my house nor would I feel comfortable using the product I have still in boxes.

My husband and I purchased $20K of bamboo flooring from Lumber Liquidators in Pelham, AL last September (2014). We had just purchased our dream house and were performing a series of major renovations. One of which was replacing the existing flooring and carpet with bamboo flooring. Lumber Liquidators HIGHLY recommended a company, Commercial Building Maintenance, to install the floors.

I am a licensed contractor out here in Arizona. I had a project for a client, which included laminating the stairs with matching engineered wood flooring. The material of choice was Remington oak (became unavailable shortly after installation). On stairs a "stair nosings" is installed on leading edge of the stair tread. A total of 9 have cracks parallel to the grain, all in the same locations. There are no fasteners near the damage, as they are glued down with polyurethane construction adhesive (liberally), these all surfaced after one year. Chalk up the defects as milling/manufacturing defects, or poor material selection.

While installing our bamboo flooring in February, the stain was coming off onto us and our clothing. We had acclimated the flooring to the room prior to installation, so contacted the company to see what, if anything, we could do before moving the furniture back into the room. They requested we file a claim. Thought this was a bit overstated as we just wanted some technical advice about the finish. After documenting issue with photos, and sending back unused flooring for testing, 2.5 months have passed and we have still not resolved this issue. We have gone round and round with paperwork, unanswered calls and unfulfilled promises. The only way we get anywhere is nagging new 'ears' at the corporate office, as prior contacts won't take or return our calls. WE'LL NEVER BUY FROM LUMBER LIQUIDATORS AGAIN!!!

Purchased flooring online, was told 1 month for delivery. Product did not arrive and called every week for the next 4 weeks, always told that the ETA was the next Thursday. When I called to find an alternative, I was told the product I needed could be shipped from another state, but I would need to pay the shipping. I also asked for another comparable floor but was told there was nothing in the price range I had paid. At this point my lease was over on my apartment and I could not move into my house. How do I know if I will ever get what I ordered?

My husband and I purchased "click and lock" Morningstar bamboo flooring from Lumber Liquidators in Woodbury NJ back in the early summer of 2014. We installed the floor (he did one level of our house with his father who is a civil engineer and we paid a contractor who did it as a side job to do the other level). Our floor now has large gaps in between the panels on both levels of our home.

I purchased laminate flooring from our store here in Jackson Mississippi. After installing, I began having very bad asthma attacks. I would wake up in the middle of the night unable to catch my breath. I have never had any type of breathing problems until now. My wife and 3 year old have also been showing symptoms with watery eyes and sneezing. My one year old has been running fever off and on ever since we moved back in. This company is knowingly selling laminate that has high level of formaldehyde in it. This is harming my family and I am beyond furious. Also, our dog has been having breathing problems 3 to 4 times a day and struggles to catch his breath. I wouldn't recommend using this company for anything. It's sad that a business loves money so much that they are willing to put children at risk to be able to make an extra 10 percent in profit.

Very happy to say that I am getting a Full Refund.

Purchased and installed flooring from Lumber Liquidators in 2009. We have leftover unopened boxes, that say "made in China". We ordered the flooring at our local Lumber Liquidators store, and paid cash. We don't have the receipt after 6 years, possibly LL has records of orders placed in store. Regardless, we are still living on these floors. Purchased and tested our air quality. Report came back 4/9/15, formaldehyde level: elevated, concentration: 82 ng/L (65 ppb). Very concerned about 6 years of exposure, at what I'm sure were much higher levels when first installed. We have had ongoing health issues, as well as our pets. What do we do about and or with these floors, while officials are deciding on possible recalls and or class actions? Most people, including myself, can't afford to remove and replace this stuff. Also not sure how to safely dispose of it. Kind of in limbo about what steps to take next.

I purchased flooring from lumber liquidators for my living room. I bought bamboo flooring. After taking it home I opened one box and every piece in the box was cracked! I returned the flooring the following weekend and took the new boxes of flooring back home. A week later I saw my same flooring on 60 min and with having small dogs in my home I became very worried so I decided to return it. I was told that the flooring I purchased was out of the 30 day return mark when it wasn't. From the time I had to return the flooring I still had 3 days left and that I would have to pay 20% restocking fee! Instead of trying to be understanding that I was scared about my flooring the manager of the Charlotte location on Thomasboro Drive was a complete jerk and slammed his hand on the counter at me and told me I would have to call corporate to have my return approved!

I purchased Morningstar Forbidden City bamboo flooring for our home. I let the floor acclimate for 2 weeks in our home before installing the floor. A couple weeks after installation my son dropped a matchbox car from about 6 inches on the floor and chipped the floor. I thought it was a fluke, so I tried it in an area where we had a rug and it did the same thing. After a couple of weeks we had chips all over the room. I was going to contact the manufacturer and found that it took me right to Lumber Liquidators' website. That could only mean that it was manufactured by them. I contacted Lumber Liquidators and they said I should file a claim. I did that along with submitting pictures of the floor. This was all before the 60 minutes story on the company.

I'm sorry but I never complain like this, but I have a issue with my floor that we had put down in June. I have been calling and emailing the company's customer service for about a month in a half, and I have yet to get a simple "I will help you". All that keeps happening is "i will transfer or the the person is on another call". Last week I asked to talk to a supervisor, of course he was on another call. So I left a message, I have yet to hear back from him. So I now I have turned a complaint into the better business bureau, and tomorrow I'm sitting down with a lawyer to discuss my next steps. My floor which has a 30 year warranty is gaping more than 3 inches from my walls and edges, and is bucking up in the middle and separating altogether. I believe that something is wrong with the morning star bamboo I received, and I can't seem to get anyone's help.

We purchased about $3200 of Kensington Manor Golden Teak 12-mm Handscraped Laminate Flooring from Lumber Liquidators from Nov 2013 to Jan 2014. My husband cut and installed the flooring entirely himself over the course of several months. While installing we were disappointed that many pieces had damaged finishes and required trips back to store for replacement. Recently, after hearing about the 60 minutes report, we hired a professional certified air quality company (cost of $295) to come do an indoor air quality test in our home including a formaldehyde test. The results were alarming. The NIOSH recommended exposure limit is 20 ng/L or less (equivalent to 16 parts per billion). The formaldehyde level in our home was 110 ng/L (85 ppb).

I purchased nearly $5,000 in hand scraped hardwood flooring for a new home in Colorado. Sales associate instructed us to allow at least 48 hours for flooring to acclimate; we waited 7 full days. I paid for the upgraded underlayment padding and installed exactly as instructed. I am a licensed professional engineer and was very careful about the installation.

We had flooring installed 2 days before the law suit about the formaldehyde was made public on the news, ever since then I have been trying to get a test kit and have even... received an e-mail from the 3rd party saying it was shipped, and we would receive it in 1-3 business days. Well that's been over 2 weeks and the "customer care" department from lumber liquidators have been no help with trying to track the test kit down. I have spoke with the store manager and to no avail not a single person can tell me what's going on nor can they track my package with the test kit. In the mean while I sit in lawn chairs waiting to buy new furniture for our home which we do not want to do if we have to remove our floor... come on people, get it together. REALLY.

I have had several issues with lumber liquidators. The last issue is a few boards in my hallway popping up. I contacted the store in Mesquite to let them know, they just turned it over to customer service. Feb 18, 2015 I faxed pictures and disclosure to ** with the company and emailed pictures about a week later. No return contact from her after trying 4 times. I then contacted customer service again for a supervisor's name and number, with an email saying they would contact within 24-48 hours, it's been since 23 March 2015!!!!

We purchased Morning Star solid bamboo flooring for our home. The look is beautiful but the clear coat finish is scratching terribly and leaving bright white permanent lines all over our house. Boards came out of the box defective in the finish. So much for highly durable! I contacted Customer Service immediately and filed my official paperwork with photos. They eventually wanted a box of our floor to test for manufacturer’s defects. We were told we would be reimbursed for the box via store credit. They highly insinuated that we were at fault, we did everything wrong and that even the glue we used (purchased at Lumber Liquidators) was suspect. They even criticized their own employees at our local store and said they did wrong by us.

We purchased the Tranquility 5 mm Golden Teak Luxury Vinyl Planking from the Lumber Liquidators location in Fort Wayne, Indiana. The folks at the store highly recommended this product for our particular situation, a basement that occasionally flooded but had no ongoing moisture issues. The situation was explained in full to the employees and they said this product was perfect for what we needed and included a warranty for water issues (but again, not ongoing moisture). In the event of water in the basement, all we would need to do was pull up the flooring to dry out the underlayment and reinstall, no problems.

I purchased $1000 worth of this cheap laminate flooring from LL that they bought from China for pennies on the dollar back in Dec 2014. For the last 4 months I put down 2 bedrooms myself. Ever since I started this project I have had all the symptoms of formaldehyde poisoning. In my own home, I have cut and installed and breathed and slept in it for 4 months now. I am sick with headaches, red eyes, shortness of breath, cough and sneezing. Please if anyone is thinking of buying any laminate flooring from LL you had better think again.

Do not buy. The width on the boards are not the same size, lots of twisted boards. They do not protect the boards with paper such as other company that sell high end wood. Stay away from Lumber Liquidators. They are no good. They over charge for sub par wood.

Purchased and had a Lumber Liquidators installer install my new floors and after only one month it is separating all over the place. Now this is a vinyl floor. No wood whatsoever. It is 4mm click/floating floor, no glue required. They are saying that it could possibly be humidity or something like that. We think it could be the fact that they nailed the shoe molding into the floors, hence being not able to float??? Flooring upstairs is not separating and we think that is because we removed the molding before install and did not have to use shoe molding because they were able to re-put on the existing molding. Waiting for installer to visit us next week to assess the problem! Worried!

We installed laminate flooring purchased at Lumber Liquidators July 2014. Our cat (only 9 yrs old) suddenly developed a respiratory problem and died within months of the installation. We then started suffering from joint pains. After five months my wife started getting regular nosebleeds that gushed like a faucet for an hour at a time, the ENT is asking what has changed in the household recently. Last month we saw the 60 minutes program about concerns of high levels of formaldehyde purchased from Lumber Liquidators and quickly ordered our own formaldehyde test kit from a reputable lab. We followed instructions and conducted our tests both upstairs and downstairs. The flooring was put in only downstairs (over 1400 sq ft) but the results are in - HIGH levels of formaldehyde BOTH up and downstairs.

In November of 2014 we installed 1200 sq ft of morning star bamboo. Since then we have splintering and separation of boards, the installer is a certified LL person, and has responded to our problems. We installed a humidifier on our furnaces at his request, boards still shrinking and more splinters. My question Is who stands behind this actual product LL or Morningstar?

After getting our square footage needed for the new bamboo floor our contractor was installing, we took that to the nearest store to purchase that amount plus an additional box, since it was only sold in full boxes. While at the store we trusted the employees to sell us the square footage needed, since the products are stored in the warehouse, that we needed. Instead after completion of the floor we had to return 4 full boxes and 1 roll each of underlayment and tube of glue, and was charged a restocking fee for their miscalculation. I didn't think too much about this until later when I have been talking to other people who have had the same problem. I am beginning to think that this is common practice.

Two years ago we ordered Morning Star bamboo flooring for our home from Lumber Liquidators. After the fourth week of acclimation we began to install our flooring (in late June). In August we went on vacation to return two floors that had shrunk from the quarter round by about 1/2 of an inch. My husband and I discussed the issue and decided that we would add extra molding between the baseboard and the quarter round. This would add close to 3/4 of an inch for coverage. We thought surely there is no way the flooring would shrink beyond that point. We shopped for a solution finally we added a piece of chair rail (about 1/2 of an inch in thickness) against the baseboard then added the quarter round which cover any shrinkage. We also added extra pieces of the flooring under the door frames to cover the areas of shrinkage.

Shopping for #2 Hardwood to adjoin the same grade for my kitchen and my hall landing. New Image flooring. Installers were excellent. ** had an arrogant attitude. Duluth store, paid for my materials to be delivered. They were and acclimated as outline in the agreement. Laying out the material it was brought to my attention substantial grade difference in what I had purchased. Local installer I knew immediately stated that this is utility grade wood. The comparison to the #2 red oak previously installed was stark.

Refuse to waive 20% restocking fee for unopened boxes. Trying to return laminate that is suspected of exceeding formaldehyde limits. I broke out in hives twice since floor was completed in one room (DIY). Furthermore diagnosed with 6 more allergies one month after first room complete. Forgive me Lumber Liquidators for erring on the side of caution when it comes to my health.

I purchased Nirvanna 10mm laminated hardwood from Lumber Liquidators a few years ago and heard the report on "60 Minutes" so I immediately called the customer care number to see if I could get a test kit. And I have called multiple time leaving messages and emailed, and even tried contacting online through their website. It's been two weeks...I have still have had no response from them. They say online you can put in some information like order number, your email address and zip code, and they will send you a kit. But it keeps saying they do not have match with my information. This is a bunch of bull crap. They want to say they are trying to fix the problem. Prove it -- Send me a kit or let me know where I can send an unopened box for testing since I have a few extras. My main concern is I have a 4 month old and worried about her and don't won't her to get sick.

75% of installed product from Lumber Liquidators is Defective! July 29, 2014; we bought hardwood flooring from Lumber Liquidators in Mississauga (Ontario, Canada), the brand is (Golden Teak Acacia Hardwood Flooring 3/4') with 30-year warranty. We based our decision to purchase the hardwood on certain samples at retail store showroom, which we examined before committing ourselves to the purchase.

Terrible finish, regardless of cleaning, hundreds of smudges and marks. Were told that bamboo was perfect for high traffic areas and would be resistant to wear. Only had for a few weeks so there is no wear, but every step, touch to the floor is very visible and unable to remove.

Purchased over 1000 square feet of Bellawood engineered hickory and the expensive Bellawood padding to go with it. We were replacing the existing maple hardwood flooring that had been installed in the house when built 10 years ago. The maple flooring had begun to split and crack as the previous owner was not aware regular hardwood and radiant do not mix. We did our homework and made sure our radiant temperature was within the proper ranges and researched what species of engineered was best over radiant so we then chose Bellawood engineered hickory. All instructions were followed to a "T" to include acclimating the floor for a week prior in the room it was to be installed in and hired a professional. We spent the time and money as this was to be the last flooring we wanted to install.

Purchased Morning Star Bamboo Flooring from these guys, and the product was originally installed by one person from All Wood Flooring. Were told it was an acceptable product for our house. About 6 months after install, we starting experiencing board separation in our foyer and by the staircase to the second floor. We had to have the people from Lumber Liquidators come out and inspect. We were told that it was an "installation" issue. To resolve the problem, they had the installer, from All Wood Flooring (the original installers), come out and essentially re-install the floor back down in those two areas.

My wife and I purchased laminate flooring from the Lumber Liquidators in Norwalk CT about 18 months ago. It is the same laminate that has been in the news for having unsafe levels of formaldehyde. We reached out to our local store. They referred us to an 800 number. The number was automated, and my phone battery died after 20+ minutes of waiting prior to. The company is out there publicly stating that they would test the flooring and replace it if unsafe. However, they aren't making themselves accessible to customers who have been affected by their toxic products.

Never buy from Lumber Liquidators but if you do, please understand they stand behind their "Terms and Conditions" and NOT their product. If you have found this site before purchasing please consider yourself lucky - like "hitting the lottery for whatever you were about to pay for your floor" kind of lucky. Like many others we purchased a lot of Morning Star Hand Scraped Strand Anji Bamboo and had a professional installer put it in - well at least we had him start putting it in. We started noticing problems on day 3 of the installation. The floor that was squeaky and parts of it had separated from the 1st day's batch. On day 2 and 3 we had a big rain so the air was humid and we started investigating things. That's when we found out the horrible decision we had made. Complaint after complaint and then class action on our product. We even tried to return the portion of the floor still in the box. Once again LL stood behind their "policy" not their product.

The service at Lumber Liquidators was great. **, from the NY Westbury store, was patient, helpful and had good customer service. I only wish the product was as good as the service. I purchased over 3200 sq feet of Hardwood flooring, VMHS Old World Oak, it appeared beautiful in the store and in my Tutor home it would replace 100 year old wood flooring. I hire a professional wood installation company that has a excellent rate and came highly recommended.

We put this floor in our living room, dining room, hallway, and all bedrooms in 2012. The only nice thing I can say about it is that it is pretty, the parts that aren't damaged. This floor has absolutely zero tolerance to any moisture, i.e. if you come out of the bathroom and 1/2 tsp water drips onto one of the cracks and you don't get it wiped up, you will have a permanent bubble in your floor. If you drop something with any weight to it, you will have a chip out of your floor. They are impossible to keep clean.The moment a foot or paw touches your clean floor, you will be able to see it in the light.

Purchased floors from Lumber Liquidators (wood), they lasted six weeks and they buckled and split. Spent 15k, used their contractor to install. Did every thing they said to and they keep blaming it on moisture issue, the installer used the wrong glue when installed and have the engineer report to prove it and the insurance company report. This issue has been going on since November 20th 2014, had floor installed September 28th 2014. This company is very hard to deal with. They have a warranty designed never to pay a claim.

We purchased and installed two rooms of the Morning Star Bamboo flooring this past fall. The sales agent stated it was touted as being the hardest flooring available and care free...Ours is cupping in one 9 row section in our living room and about half of the dining room floor. Scratches abound as well. LL refuses to come look and have only sent a letter stating we must have done something wrong or have a water leak in our foundation. They wouldn't answer if it could perhaps be that they received a BAD BATCH from China? LL does not stand behind their product. We don't have any water pipes in our foundation (mani-block system). We don't have humidity issues since we have a Lennox A/C-heater system that maintains it at 40% typically year round.

Seven years ago (we have the receipt) my husband and I purchased 2000 sq ft of laminate flooring from Lumber Liquidators. We also installed it ourselves subjecting us to the constant dust. Our two children lived at home and were 20 and 19 and living at home during college and my purebred Siamese cats have developed unexplained breathing and eye problems. My husband has COPD and cancer and I've been unable to work for a year due to joint and body pain and severe fatigue. My 25-year old son just moved out March 1st and our daughter about 2 years ago. This will have to be disclosed if we choose to sell the house so we want LL to pay for independent testing, put us up somewhere safe while the poisonous flooring is removed and replaced with genuine wood containing no glue and US made and monetary damages at the very least. We will have an attorney.

After seeing and reading about the 60 minutes investigation I think there is a serious issue with the flooring produced in China under the Lumber Liquidators corporation. Ever since getting the flooring installed throughout our entire home our family has had nothing by respiratory issues that were never present before. We installed the flooring in 2011. The product is St. Brazilian Koa 12mm and the label on the box that I kept states it is certified level 1. We made a conscious effort to eliminate as many indoor air contaminants as possible, formaldehyde being one of them. Our home was a sustainable built home and we intended to keep it that way. Shame on them for lacking the necessary oversight and trusting Chinese factories.

The materials purchased was to cover living room, dining room and bedroom suite. $3,000.00 later the flooring showed signs of bubbling and separating. I called and went to the store but they directed me to customer service. They would not accept responsibility and gave me the run around with mail and pictures. I must admit I gave up. The flooring in the front rooms was removed and tile installed by Home Depot.

Never again will I shop at or recommend Lumber Liquidators. I am disgusted my family is at risk and my child is sick. My baby is 6 months old and has had chronic wheezing since a month old. We and the doctors have tried almost everything and still his respiratory issues will not clear up. We installed laminate flooring on our entire bottom level a few years ago and that laminate flooring is one with extreme levels of formaldehyde. Thank you Lumber Liquidators for causing harm to my family. We will now be living on a cement slab until we can afford flooring.

I have heart disease and we have the same flooring as described in the presentation tonight. I want to know what to do about the formaldehyde flooring from China! We are not footing the bill for this and feel that you are liable... We have a box and a half leftover and it can be tested if need be! Do we need to consult with an Attorney in this matter???

We purchased Morning Star Bamboo from LL in May 2014. Left it a month to acclimatize in our house before having a certified contractor install it. By October the boards had separated and cracked leaving 1/2 inch gaps in between them. We contacted LL to be told it was a humidity problem although the humidifier was set at the recommended 30%. We reset it to 50% but it made no difference. We have spend the last 4 months trying to get LL to rectify the problem with no success. The 30-year warranty that comes with this product is useless as they do not stand by the flooring they sell. I have now joined a class action lawsuit against Lumber Liquidators as I was sick of getting the run around from them when all I wanted was help.

After installing Brazilian cherry purchased at Lumber Liquidators a year and a half ago. I contacted them regarding excessive scratches, dents and chipping of the finish. After tallying excess of a hundred marks, dents and chips, I sent them pictures and my detailed findings. They sent me information regarding flooring and how to care for your floor. I find comical due to the fact we have been following everything recommended from the beginning. We are two adults in the house. We have paved walkways and drive. Our entry ways are tiled and we take our shoes off at the door. I dropped a key ring with one key on it and it left a dent and chipped the surface. I received no response in writing to validate my claims or any resolution. Their unwillingness to correct the defects is why I write this. My recommendation is to find a reputable company willing to stand behind their product, Lumber Liquidators is not it.

I went to Lumber Liquidators to purchase flooring, after looking at several products Morning Star Bamboo was recommended by the salesman. I had the flooring installed by Lumber Liquidators and within 2 months the flooring was separating. A second installer came to check my floors several months after my initial complaint, and I am still waiting to hear from the corporate office what they are planning to do. I researched this product (unfortunately after I purchased it) on the internet and found that there were multiple complaints about this product and I asked why Lumber Liquidators was recommending this product. My advice would be, research before shopping so a known bad product doesn't end up in your home.