LL Flooring Reviews

I started working at an LL that was a total disaster. Were operating out of a shoe box packed to the rim with material. We busted our tails for months between customers to get things manageable and all the higher ups care about is numbers and paperwork. Oh and band every single pallet in the warehouse. Who exactly is going to do that with no help and customers in line, No overtime either. No, no. Can't have that. When you call higher ups for suggestions, they have none other than find a way, they come down and want to write everybody up. If you wonder why the employees have a bad attitude, wonder no more.

I had the floors installed in July. Right after Christmas we noticed the floor coming apart where it was glued together. We contacted the customer service and store manager. All we get is a runaround. No has ever come out to even look at the floor.

Purchased 1,000 sq ft of engineered hardwood. Seems very soft, scratches and dents very easily. Complained to the Rancho Cucamonga store manager. He said their contractor (they installed it) can repair it. Not true, contractor said they don't do that. Called the store, woman employee said the flooring was low quality and soft. Why wouldn't the salesman have told at time of purchase? Called corporate who put "James" on the case. Filled out forms, took photos, completed a phone interview. Two weeks later received their response via letter, we are out of luck. Returned to the store and spoke to the manager. He obviously was not interested in our issue. All he would say was "do what you feel you need to do". They made the sale and don't care if this customer is satisfied or not. I could not recommend Lumber Liquidators to anyone that is interested in value for the money.

I spent $4,000 on Strand Bamboo flooring from LL and used their recommended installer. I run a business out of my home with lots of foot traffic and bamboo had been recommended to me as a good floor because it is not supposed to show wear. There were some initial problems with LL because they kept promising me I would have parts that were needed by a certain day and then they were never available, but the floor was eventually installed in June. At first I loved it, then when I turned my furnace on in the colder months I started noticing that the floor was developing gaps. I talked to the installer who told me to get a humidifier and then "work" with the floor to try to push it back into place. I got the humidifier and the gaps just got bigger and more plentiful. I contacted LL via the internet. This was in early January.

I went to the Matthews location of lumber liquidators and both times the sales people were so rude. They were not helpful and was just like here is a bag, take it and call on Monday to schedule for someone to come out. The guy was too busy talking to his Co worker (while helping me) about the Duke game. Also another day I went, I asked for some samples and the lady rolled her eyes and was gone forever and finally came back and had to ask again which ones I wanted! After experiencing this, there is no way I would use these people. Why bother when I can just go somewhere else and receive better treatment.

Ordered a number, letter and fraction combination drill index from their online store… numerous drills were loose and the nuts holding the box together, loose and several completely undone. Also no #10 but two #14s and a bend 1/16. Local store (20 miles away) had me come in to switch out the set. Now I have two #29s and no #30 and will have to make the drive back because they will not ship me the missing drill!

We purchased $1,100.00 in wood flooring for our home in February 2014 and paid with a check, which Lumber Liquidators cashed the next day. We took part of the order home for our Dining Room and the other half for our back bedroom was scheduled to be delivered to Lumber Liquidators in March. After getting the materials home, we scheduled to have them installed with a private contractor. About two weeks later, we discovered that our foundation in our dining room had a crack in it which would prevent the flooring to be used. We returned the flooring to Lumber Liquidators and was told that they did not take opened boxes back (2 were opened so we could see how they laid on the floor), there would be a 20% restocking fee, and worst of all, even though they had our money, we would have to wait up to 6 weeks for a "Corporate" check for the refund!

Lumber Liquidators subcontracts their floor installations. I had the misfortune to dealing with Parker. They didn't show up, they didn't return phone calls. They eventually finished the job last April 2013. Now boards are loose, and coming up, and Lumber Liquidators is claiming no responsibility.

I purchased Bamboo flooring, "top of the line", the best one, "the best glue" that is what the salesperson told me. Once installed no more than 2 months after installing, we notice some bubbles coming out and a glue residue along that smells just like a green tree when you scrap a little piece. We suspect that the wood was still green when they cut it for the flooring or else... We did all procedures, left inside the house for the period of time before installing so the wood get "used" to the environment, used the most expensive glue and was installed by a professional. And after making the complaint and having their technician to check and get some samples, I receive a letter saying that the amount of glue used was too little and that I have humidity in my house.

Company is willing to work with me for resolving this issue.

We spent almost 2 hours in the store selecting our wood flooring. Every time we made a selection, the "salesman" would check and then return to tell us that it was not in stock. We needed the flooring quickly as our contractor was starting the following week. LL told us that they would receive a shipment on their truck in about a week, which we finally agreed to. A week passed and they called us to say that only part of our order came in. We asked when the rest would arrive and they told us they had no idea, maybe never. The "salesman" suggested we cancel the order. I've never heard a company advise us to cancel the order. We finally cancelled and have gone elsewhere. Luckily, we financed the $3000+ through LL, so we had not made any payments. These people are unprofessional, and their "salesmen" are actually warehouse guys with no people skills whatsoever.

3 yrs ago we had 300 sq. ft of teak flooring put in that began to be concave and crackling. After many hours on the phone back/forth, and many attempts to get the right photos, we received a "form" letter telling us that they were not at fault and that we did everything wrong in caring for the flooring... that we should have had a moisture inspection before the floor was laid. The men who put down the flooring were hired from THEIR list. We did everything possible to follow their directions. Yet the crackling lumber is even under a fiber rug. Now they tell us that we can have the flooring inspected by a professional (who must be chosen from their list). We feel that we have been scammed and, after checking my computer, I see we certainly are not alone. What can be done to prevent other "suckers" from being for the same ride? Also how can we have the wood checked for formaldehyde? I am unable to obtain the good photos with this but can do it later.

We had bamboo flooring put in our house in different segments by LL. Almost immediately we started seeing wide gaps between the planks (wider than there should be). We contacted the store which in turn put us in contact with the warranty department. After filling out their forms and taking pictures of the problem I forwarded all to LL. It took about a week but the man that originally came out to quote the job came by to inspect the floor (December 2013). He said it would be fixed and that he would order the necessary pieces to do the job. It is now March and I can't get LL to tell me if and when it will be taken care of. Some of the gaps are so wide we have had to cover them with rugs to keep our dog from getting her nails caught in them.

I purchased from Lumber Liquidators Brazilian Koa engineered flooring for roughly a 700 sq. ft. apartment in NYC. Five months after I moved in the veneer of the strips starting lifting. I had never washed or waxed the floor. Calling L. L. repeatedly eventually got someone to come to inspect the flooring and it was determined that the cause was due to faulty production. The floor and room were clearly dry...no water had done damage. The fault was the glue between the veneer and the plywood base not adhering. Lumber Liquidators refused to replace the product or to recompense me for the cost which would be in the thousands. Since this floor was laid by gluing to the subfloor which was asbestos tile, it would be prohibitive for me to rip out and replace. L.L. refused to accept any responsibility. I recommend strongly that you do not purchase your flooring from this unreliable and dishonest, shoddy company. Remember they are liquidators for a reason. They are selling imperfect products.

In January 2014 my husband and I purchased Vintners Reserve 12m with pad (10023865). When we were in the process of picking our flooring with a very open mind, our biggest concern from removing our current carpet to laminate flooring was that we have a small dog who occasionally tinkles on the floors. We found this specific laminate and the salesperson here in Dallas did a demonstration and poured a "cup" of water on the floor and wiped up. We were in the store for one hour and the demonstrated floor still looked good. We were convinced from all the salespeople the flooring we chose would be just fine for our specific needs. While at the store we also purchased the spray cleaner by their recommendation and the sweeper/cleaning broom.

We installed Brazilian Teak in our kitchen, dining room and entry. This is solid wood flooring and is extremely hard. There were many boards that were 1/8 inch narrower than others, and some worse. The boards had to be sorted by width and tapered ends cut off. Once sorted the floor went in as tight as can be. The gaps then began to open up, and after two years some of the gaps are nearly as large as the splines. Rather than adding value to the house, this expensive floor is now an eyesore that will cost hundreds to pry out and toss in the trash. It seems Lumber Liquidators must cut corners when drying their flooring, leaving customers with garbage.

I researched a number of products and retailers before I purchased from Lumber Liquidators. I felt that the prices, assortment and knowledge of the staff at the LL store was superior to that of the big box and that of the 'total flooring' stores. Seemed like the LL people knew about hard surface flooring. My job was over $15K so it was a big expense. We bought BellaWood. The material showed up on time and climatized in my home. The installers from the LL affiliated company were pretty good, and installed with a minimum of problems. There was some punch list stuff they had to come back for, but it was all very reasonable and efficient. I had a great experience. It has been about 10 months since install and the floor looks great.

We installed 720 sf of the Morning Star Click bamboo flooring sold by Lumber Liquidators in June of 2013. The material scratches easy; however, the scratches are the least of our problems. The cupping started with the shorter pieces in the hallways. By December 2013, the entire installation was cupping and gaps appeared in random areas. After contacting Lumber Liquidators about the problem, we were told that since we did not hire someone to test the moisture of the subfloor and the humidity in the house prior to the installation of this material, the warranty was void.

We installed Schon engineered Acacia flooring purchased via LL in July, but the product started cupping, cracking, and even delaminating in some areas this winter. We couldn't get anyone at the store or via customer service to advise us in how to stop this from occurring. Instead we filled out the canned complaint forms and got a canned decline due to moisture issues. We have never had moisture on the floors and we followed the installation / maintenance procedures carefully, thus this was infuriating. We insisted on having someone at least look at the situation and they sent an independent inspector who appeared to sympathize with our situation, yet we received another canned letter stating it is due to moisture testing issues between the subfloor and new floor. Ugh.

I went to the Raleigh NC store to buy in-stock flooring. I asked about the return/refund terms before the purchase. I was told by a female employee I could return the flooring as long as it was unopened. I was surprised about the lengthy multi-page receipt which included a full page of fine print though. I signed in several places on several sheets of paper for the purchase, took the flooring, and left the store. About a week later I needed to return the flooring. I was told that I would be charged a 20% restocking fee. When I questioned the 20 % restocking fee, the manager, Jason, approached me and mocked me for not reading the fine print on one of the pages of the receipt document.

I have had nothing but good experiences with Lumber Liquidators. Great customer service. I have installed two floors myself, and they are always very helpful when I have a question on the install. They basically explained the whole process of installation to me without trying to sell me on professional installation. Our floors are very durable; they've held up really well (until a burst pipe, but that amount of water would ruin anything). They've made their return policy abundantly clear to me, and I've never had an issue returning extra material. I can't speak to their professional installation, since I've never used it. I have had to wait for out of stock items on one occasion, but the material arrived within a week. We've gone to them twice, and will be going back a third time to buy the materials to replace our water-damaged floor.

We installed Bellawood in our home. After about 6 months, the boards started cupping and in one area the boards buckled up. After reading all the reviews, I found that many others had had those same problems and Lumber Liquidators always said it was moisture. We had a flood in our home and I needed to replace the wood flooring. I went back to Lumber Liquidators and told them that I was disappointed in the floor. I wanted to see what other products they had. The salesman told me that it was because we were in the South and that any floor would swell with the humidity that we had. What a crock. Why would they still be selling it then? He started pushing bamboo flooring. I won't buy from Lumber Liquidators, they appear very uneducated on the products they sell. The warranties are useless because they always blame any problems with the installer or the climate.

After 3 weekends of installing (DIYer) 700 sq.ft. of Brazilian Walnut flooring (three rooms, hallway and closet) from Lumber Liquidators, in Green Bay, WI, I noticed that I did not need the additional 5% that ** insisted I buy at a cost of $240.00. I actually had 10% too much. I called ** at LL Green Bay and asked if I could return it. In her very pleasant customer service voice said, "Of course you can return it. As long as it is not opened or finished, there would be no problem." We had a little bad weather here so we loaded up 100 sq.ft. of unfinished perfectly packaged Brazilian Walnut the following week for a 60-mile hike. When my son got there, store manager said that it was 10 days too late to return the flooring. Thanks for the heads-up **. It's obvious that you and store manager are not concerned with (DIY) customers.

My floor is tranquility vinyl plank floor installed less than a week. I called Lumber Liquidators as the floor was going in and on completion with concerns. I asked for a floor to stand up to a large dog and last. I was told this was the perfect floor with a 50 year warranty. I noticed scratches immediately and my dog hasn't even been on the floor yet. The planks don't stayed locked. As with others posting, I was told to send pictures and they would respond within a few days. I have emailed them several times and still waiting but the floor is crap! I will be talking to a lawyer if they don't respond soon.

After searching the Lumber Liquidators website I found the following flooring on sale for $2.96 a sq ft: **. So we hopped in the car and drove 20 miles to the nearest store which is in Sanford, FL. "We don't have it" says the salesperson and after a few minutes on his computer he says he can't find a purchase order for it and the soonest he could probably get it is April. APRIL?!!! Then he tries to up-sell us to Anji Bamboo which is listed @ $4.99 sq/ft but says he can do $3.59 sq/ft. Fine, we'll take it. Then he asks how much we need and I tell him 480 sq ft.

I purchased over 700 square feet of flooring from Lumber Liquidators in July of 2013. I used HHS, their company, to install the flooring. Most of the floor is nice, but some of the boards cracked along the grain, and one is broken in half and about to pop right out of the floor. The issues came up within days of the floor being installed by Castle Flooring, I let them know I had an issue, but my concerns were ignored. I finally called Lumber Liquidators and filed a complaint with them. They sent an "independent" inspector to my home... and following his report, Lumber Liquidators contacted me to say that I had bought Mill Run flooring which has imperfections, and that my broken boards fall within the normal range of imperfections of Mill Run boards, and said that they will not repair the floor. Really a broken board that is split in half is normal... I highly doubt it. I will never buy another product from Lumber Liquidators ever again. Regret ever dealing with them.

Like so many others here, we are unhappy with LL. In October 2011, we purchased 1200+ sq ft of Carbonized bamboo, click lock flooring, had it professionally installed and have had nothing but problems with it since. The finish is horrible. We have gaps everywhere. There are boards that have cracked/warped on the ends. We run a humidifier in the winter months and keep it around 40% humidity, plus we live in Oklahoma, so humidity is not a problem the rest of the year. A few months after install when we first started noticing the gaps, we contacted the local store who referred us to corporate to file a complaint. We filled out their forms, had several phone calls, they sent out an inspector and... surprise... it was blamed on the humidity of our home and improper installation. Just like everyone else.

We purchased Bellawood Brazillian Koa 3/4 x 3 1/4" hardwood floors for the entire first floor of our home. We did this because we were assured by Lumber Liquidator sales people - the manager I think, that this floor would be very appropriate for our needs. I questioned several times about the kitchen area and was assured that it was an excellent choice. We were told that if there were any issues, we had our warranty. The floors weren't down a month and I noticed dents. I knocked a half empty bottle of nail polish with the lid on off the counter and it left a dent. My iPhone fell off the counter and not only left a dent, but also took the finish off.

With any large company, you will have negative and positive experiences. I work for the largest cable/entertainment company in the world, and we are either great (or the devil) depending on who you talk to. It happens and there is no company that is perfect. I always read reviews "first" before doing business with a company. I make a decision based on the negative and positive. I have used Lumber Liquidators for many years and never a problem. The staff has always been great and the product first class.

Before you buy go to a brick and mortar not over the internet. I ordered 5 boxes of laminate flooring and waited approx. two weeks for it to be shipped to my local store. Pickup was on a Saturday. So I went to pick up the boxes and did notice that one of the laminate panels had a broken locking system on the end which is of no consequence. We painted the room on Saturday and on Sunday began to open the boxes so that the panels could acclimate. Lo and behold there are 17 or more, because I stopped counting at 17, panels that are damaged. I called Monday and informed LL of the problem and was told by a representative that because it was "odd lot" and "damaged materials" that there was nothing that they could do for me. I told them that it didn't say anywhere on the website that what I was ordering was "damaged" or I wouldn't have purchased it. I will never buy from Lumber Liquidators again - neither brick and mortar or internet.

Long story short, in 2010, Lumber Liquidators installed hardwood for our entire first floor and part of the second, which was a lot money. The floor and install was so bad that I got splinters in my foot. They offered to sand down our entire new floor, but we have kids with asthma and couldn't risk it with the dust it would create, so we have had to live with their mistakes. It has been a nightmare. The oak floor they sold us is so bad that it dents when the remote control falls off the sofa. I never thought oak would dent like that, it makes me wonder if they sold us pine saying it was oak. Please!! Please!! Don't make the same mistake we did by going with Lumber Liquidators.

We bought cover to $30,000.00 worth of flooring and installation from LL flooring from their store and Installation through their Home service store. HA what a joke. Almost every board is loose, squeaking, the floor is uneven, and the installer use the wrong gauge nails to install it. We have been dealing with their "home store", "Home office" for 4 months now. I refuse to pay a dime for the install and had my deposits refunded through my credit card company.

We are having the same issue with our bamboo flooring. I was very specific with my needs and concerns with hardwood flooring, I have installed this flooring throughout my entire home, 3 bedrooms, 3 hallways, kitchen, living room and dining room. I am currently going through the complaint process. They have responded but now I have to submit more information. I now hate this flooring due to all of the scratches and complete bald spots where furniture was protected with felt to prevent these issues. I have a brand new home and the floors look like they have been there for 20+ years.

I am a private investigator working with certain law firms investigating allegations that Lumber Liquidators illegally harvested timber from protected habitats, which we believe was used in the company's Chinese oak flooring products. These products allegedly include the Virginia Mill Works Co. brand of products such as Cambridge, Coventry, Old World, Tuscany, and Windsor hand-scraped solid oak flooring, among others. In addition, the law firms are continuing their previously announced investigation into Lumber Liquidators' alleged use of Chinese-sourced flooring products that contained elevated levels of formaldehyde, which would be in violation of state and federal laws. If you have any information regarding these matters, please contact me at **.

I only buy the vinyl plank products, vinyl click flooring and wood look laminate (12 mm Vintners Reserve). I have had no problems with any of my installs or the product. The VR has been down for almost 2 years over concrete in a commercial office. My price limit is 2.00 s.f with LL. I would never buy any actual wood flooring from them. I would use a professional hardwood company, not HD or LOWE'S. I would also never use their installers. The vinyl plank flooring is an awesome product for basements and rentals. Very easy for anyone to put down.

We purchased roughly 1,200 square feet of really affordable laminate and had it professionally installed. Within months of installation, we started to experience buckling in the material, creating trip hazards throughout the house. Unsure whether we had an installation or materials issue on our hands, we sought the assistance of Lumber Liquidators to get to the bottom of it. Our hope was that they'd send someone to our property to take a look at the floors. Instead, after weeks of dodging our emails and phone calls, we received a generic response indicating our warranty was void for any number of reasons and that the matter was closed.

We purchased dark stranded bamboo flooring from Lumber Liquidators. We were very particular to request a very durable floor that would not scratch easily and had the best resistance for moisture spills etc. This flooring was highly recommended by their salesman as one of the most durable. We installed this flooring throughout our entire downstairs living room, dining room, and kitchen. This flooring now has scratches everywhere!! Scratches from everything and anything that is slid across the floor such as: unoccupied bar stools that have protective plastic caps, TV trays that were only slid forward enough to allow us to eat while sitting on the couch, and even an empty 5 gallon bucket when slid a couple of inches. There are many, many scratches all over the house and we have no idea how they got there.

I have never dealt with such incompetence. I never go online to post bad reviews, but I really felt the need in this case. I spent about $5,000 on my flooring & install at Lumber Liquidators. From the first day, they were scheduled to begin work at my townhome, no one showed up or called. I had to call them. They had no good excuse for this, actually no excuse at all. They said someone would be out the following day. Two guys show up the next afternoon, and do a little tile removal in the kitchen, then leave, and say they will return the next morning. Early afternoon, no one shows, so I call them again. Two different guys show up, do a little work, and leave. Next day, no one shows again!

Anyone considering the purchase of lumber from Lumber Liquidators needs to read these complaints very carefully or get ready for a very unusual experience. Never thought I would tell this story, but several years back, I purchased some oak flooring from LL near Berkeley California. Once I got it home and started inspecting it, I was appalled at the poor grade (something less than a common). I thought, "No problem. I will just return, pay for the upgrade and get something I can use." Phoning first, I received permission to do that.

BUYERS BEWARE - You aren't dealing with a reputable company in LL. I'm a reasonable person and I haven't ever felt the need to write a review like this before. My wife decided to get oak hardwood flooring from LL for our family room. She chose the wood based on the colors of the samples in the LL showroom in Roanoke, VA where we live. We wanted the color to closely match what we had in our kitchen which is a red oak/butterscotch type of color common at Lowe's and Home Depot. Went and picked up the wood and opened a box when we got home. The color of the wood was 'natural' - no color or staining at all and certainly no match to what was in our kitchen or to the floor sample they had in the LL showroom.

My fiance purchased 1300 sq feet of Tranquility flooring from LL. Within days of install the flooring started buckling and gaping in the areas exposed to direct sunlight. The gaping is so evident and prevalent as to be completely unacceptable. I contacted LL and went through all of their required steps which cultivated in an inspection by a 3rd party, Inspection Solutions. I just received the report from LL and was shocked by their conclusions. The inspectors report specified the problem was associated with the underlayment which they had recommended to me and the effects of the direct sunlight exposure. Matt from LL proceeded to write to me that I had violated installation instructions by placing it in an area exposed to excessive cold and heat and in direct sunlight. Nowhere in the installation instructions were any such precautions expressed.

I am pleased with the flooring, and ease of installing. My brother had bought from same store and had installed his. So his help made my install easy. My COMPLAINT is when I tried to return 2 boxes of unopened product as required. I purchased 54 boxes. My purchase was made on May 28, 13. Today is Sept. 3, 13. Mgr. informed me that company policy was no returns after 30 days. I told him I was not aware of this. He said he had told me, to which I replied that he had not. I was working part time, and doing work on my house at same time. He then said it was stated in the paperwork I received (12 pages). So I will express my displeasure with LL anytime the opportunity arises.

I am a general contractor that has been performing complete remodels for multiple years now and installed many floors but never had to deal with a company as bad as Lumber Liquidators.

They did not have product they advertised. Okay, it happens. But they lied about the situation. First, told me I had missed a 1-day sale, so I went to the truck and brought ad in from previous day's paper, showed that it was midway through a 1-week sale. Then said they only had small quantities, so I asked how much they had. "None." Why not tell me that to start with?

I almost bought from them. I did research, and saw all the horror stories about dealing with this company. Then, I found that the Bella Wood products are made in China, and there is a class action lawsuit against this company because of formaldehyde issues. (Look up Complaints against Bella Wood, and a list of attorneys will be at the end of the explanation). Do not do business with this company for a variety of reasons!!

We purchase almost $9000 of flooring and it looks nothing like the sample we were given in the store. The store display in 2 different stores and what the sales person explained to us. After 6 weeks of fighting with 4 different departments and LL, they finally agree the floor looks nothing like it should and ready for the big kicker. They offered us a store credit! WOW. It cost over $4000 to install the floor, almost $9000 for the material. It will cost over $3000 to remove the damaged floor, another $4000 to reinstall the new floor and we have to still pay for the original defected floor. This is the worst company I have ever done business with. Please don't do business with Lumber Liquidators!

I purchased 1116 sq feet of their Schon quick clic engineered flooring & had an LL recommended installer. I was told by the salesmen that this was the correct type of wood flooring to use over radiant, & they knew I had a dog, too. The floor scratches so easily, it is a joke. I used a Canister vacuum cleaner with a soft brush attachment to clean up the leftover sawdust, & that scratched the floor!!!!!! At that moment I knew something was wrong with this flooring material. I contacted them immediately & sent them a sample, I thought for sure they would apologize, and pay to have it removed & replaced with a durable floor...I was wrong. They denied there was an issue. This was a waste of $10,000. It will not withstand normal everyday wear and tear, & should not be sold.

When sold the floor, I was not told accurate information regarding treads and risers for the stairs. This caused additional cost and time needed to complete the job. In addition, padding is required by Lumber Liquidators. My floor came with padding. This is not an area with moisture. Why, other than additional profit for the store, was I required to purchase it. Prices for flooring are good; they make their money on everything else at the expense of the customer.

I must say I was very impressed at first when we went to Lumber Liquidators to get new flooring. They had the best price and the in-store service was awesome. Unfortunately, after the dotted line was signed, things went downhill from there. We decided to go with the installer that they recommended even though the online reviews were not that great. We spoke to the owner and he assured us the project would be installed in a timely manner and professionally.

Formaldehyde in bamboo flooring - There is a class action lawsuit against this company. I noticed my eyes burning whenever I was in the room where the flooring had been placed. Just today I started looking into it, wondering if I was allergic to bamboo! Lumber Liquidators has been informed on the high level of toxins and responded by having a massive sale. Their stock has plummeted. They need to issue a recall but in the meantime no one will talk to me.

We went with my daughter to LL to buy laminate for her bedroom for the house she just bought. The manager sent someone to measure the room to determine how many boxes to order. When the floor was completely finished, there were three full boxes, plus a few pieces left over. My daughter called to ask if she can return the full boxes for a refund and was told there's a 20% restocking charge. How can they do that when they told us how many boxes to order.

I purchased 500 sq ft of hardwood flooring at the start of a 2,000 sq ft project. Before I even finished the first two rooms (less than a month), Lumber Liquidators discontinued that specific dimension of wood and I was not able to complete my project. They would not accept for return the unused product I was stranded with. They could offer no alternative project and now the wood I did install is warping and lifting, and they appear unwilling to address that under the terms of their 100-year warranty, which appears to be completely bogus.

I could never understand consumers' love affair with LL. I found their service to be the worst. I purchased some flooring from a local LL store and they promised delivery on a specific day and within a time window. When that day came, no delivery was received. I then went to the local store and asked the manager where the delivery was. The manager appears to call a delivery person and then tells me that the delivery truck is on its way. I rushed home (only a couple of miles away) and my wife tells me no one showed up.

Customer service sinks in the sales department. I went to our local store at 8410 Peter Place, Cincinnati on June 4, 2013. There were no customers in the store and now I know why! When I walked in the store, I notice three or four employees that were standing and casually talking at the service desk. I realize they were not going to speak to me, so I spoke to them. I stood there waiting for some assistant, no one, not one, asked if I needed help, so I proceeded to browse around at the display twice over. Finally, I decided I was going to leave since I was being totally ignored and disrespected as a customer.

I bought $1,066.02 worth of flooring from (LL) and paid cash for it. I returned 5 cases that I didn't need. The lady who works there told me she couldn't refund me my money from the store because they do not carry that amount there, which was $208.00. I was very disappointed because I paid in cash, but if I had use a credit card she would have put it back on the card in less than 3 days. By the way, it will take 3 weeks for me to get my money. You should have a return policy in the store mounted where customers can see it.

Recently, I had bamboo flooring from Lumber Liquidator installed on Memorial Day, 27th May 2013. The flooring is carbonized strand bamboo, 500 sq. ft. installed. I noticed the odor as the installation took place and found it quite peculiar. I chalked it up as a new product odor especially since the planks just came out of the boxes. Within the next 48 hours I realized it was not a temporary odor. I have burning nostrils; my face feels like it is stinging, and I'm having a dull headache. Yet, when I leave the house, the above symptoms disappear.

On 4/24/2013, we made the decision to purchase laminate flooring for our kitchen. My family had not yet moved into the house. The flooring was installed on 4/25/2013 by a professional installer. We moved into our house on 4/27/2013. Within a few days, the flooring started showing signs of being defective. As normal people do, we spilled water on the floor and within seconds, the flooring buckled and never regained its original shape. It was ruined. This continuously happened over days. We have 3 children and as children do, they spilled on the floor as well as any adult would.

We bought laminate flooring while in Montgomery, AL and all of the flooring was defective. We had to trim the rubber on the bottom side in order for the pieces to fit together. The manager came to the house. They refunded us hundreds of dollars and did not charge for some of the other flooring they brought to the house. We simply worked around the problem and figured it was an anomaly. It wasn't! We bought a house in Knoxville, TN and began the same process but put down the laminate flooring ourselves (STJ Golden Acadia 12mm). We were having problems getting the flooring down and did not assume that it was a defective product.

We purchased Bellawood red oak flooring from Lumber Liquidators. After having it in the house for 2 weeks, the installer came to install the floor and informed me that the wood was not milled correctly. We finally were able to return it to LL for an "upgrade" at the cost of $500.00 more to another Bellawood red oak flooring. When the installer came back to install, he said the wood had the same problem. The manager of the store was very rude and we basically had to take the wood because they wouldn't take back the flooring.

I bought Tranquility Vinyl Plank Click Flooring at LL and installed it myself per manufacturer's instructions. (My father had recently passed and with the small inheritance, I purchased a much needed floor for my entire home. This vinyl flooring has a 50-year warranty.) Within the first few months, the planks began gapping and even lifting up. After a year, it became considerably worse so I contacted Lumber Liquidators. After my complaint, they sent me a form letter saying it was "normal gapping", without even coming to look at it; they closed the complaint case.

My wife and I went to the April sale looking for flooring for our family room. We picked out one type of bamboo flooring. I went to the counter to buy it and the sales guy said he's got an odd lot of better bamboo for less money. We purchased it and started installing it 2 weeks later. We started gluing it down and went to the third box. We found it to be a black color. Mind you, we bought a medium brown. We went to the next box and that one was a light brown. I opened all of the boxes and found them to be light brown.

We purchased about 350sq ft of teak pre-finished hardwood flooring 3/4" from Lumber Liquidators in North Minneapolis at the end of 2009. We were told to acclimate the wood for at least 3 weeks. We did not have it installed until a good 6 weeks later by a contractor. It was in December at the time of installation and by the next fall, we started to see spaces between the boards. We figured it would adjust through the seasons. Well, it continued to get worse and the spaces (some as much as 5/16 of an inch) grew. We emailed and called, but no response from LL. It continued to get worse and we still never heard from them.

I purchased 600 square feet of pre-finished Cypress from LL and the finish started peeling within a couple of weeks. They sent an "independent inspector" out and told me it was installed wrong and too much moisture. They offered me two boxes of flooring. I told them I was insulted by the offer and will probably end up in court. I had an unopened box of flooring that is now peeling too. Two other flooring companies confirmed that the finish was defective.

I purchased over 800 square feet of 3 1/2 inch wide prefinished oak 3/4 tk tongue and groove flooring. I installed per directions and I have installed many floors. Two rooms in total, both floors cupped after 2 to 3 months severely. I called customer service and finally they sent someone out. They informed me it was the installation and would not honor anything, not even just replace the material. I called everyone in corporate office - no satisfaction. I had a professional floor installer come in and evaluate the situation. He believed it was poorly stored and had a moisture content causing the wood to cup. Good price but you get what you pay for, poor quality product. Never again.

We purchased 12 MM Brazillian Koa Laminate flooring. We used one of their installers and spent close to $3,678.00. We went through the whole process of filling out all these papers for their complaint process. Then they sent us to the company that hired the installers to fill out another bunch of paperwork. It has been many months and finally they had a wood flooring inspector come and look at our floor that is chipping and swelling everywhere in all three rooms and hallway. One would think that it would be sealed, but it was not. We were not informed of that or that there was a special way in which to clean their flooring. Of course, the inspector they hired said it was our fault and blamed it on animal urine for which could be farther from the truth.

We paid over $4000 total, with labor, to get flooring from Lumber Liquidators. It was supposed to have a thirty-year warranty (yeah right). A year later, the floor is garbage. It is full of chips and dents and they won't honor one dime of warranty. We were told in the store about "how high quality this floor is" and "how they use it in their entryways." They lied. We got sold junk. Lumber Liquidators is a scam and a lie. Their warranties are not worth the paper they are written on. We went through their entire warranty process and they told us to stick it. They suck, they suck, they suck. Next time, I'll go to Lowe’s.

I purchased the product in December and all the requirements for proper installation were followed. The installation was done by a seasoned installer and looked perfect. I noticed less than 2 months later that the corners of the boards were lifting. I contacted Lumber Liquidators and filed a claim. The company never sent anyone to inspect the damage! They sent a letter claiming improper installation and included the mfg. warranty page. I can't believe they actually were so unwilling to properly investigate and blew me off with a mfg. insert. I will never do business with them again and highly recommend you do the same!

We purchased over $10,000 in bamboo flooring and it has pulled away from the walls, separated into huge gaps and is lifting up all over the place. It is a disaster. We replaced existing hardwood so I have no clue as to why this is happening. The response has been horrible! My floors are completely ruined! I cannot begin to express how angry I am as this was a very large investment to improve our home value.

We purchased over 700 square feet of bamboo flooring, including installation, from Lumber Liquidators in August 2012. The salesman told us that the bamboo flooring we were looking at was harder and more durable than traditional hardwood and would be a better fit for our home and our family than the traditional hardwood. We also went through Lumber Liquidators for the installation. At the time, LL was offering 24 months same as cash, so we financed our purchases through their program with GE Capital. The installation process was started on September 25th, 2012. The installers were careful with the product as they were taking it out of the boxes and preparing for the install. After inspection of the installed flooring, we found numerous defects involving splinters, breaks, cracks and the finish peeling off. We also found that this floor scratches and dents easily. As we and the installers walk on it, we frequently hear it cracking.

Sure, they will sell you material, but they won't back it up. I would recommend using a local company instead of this chain store. It may cost you a bit more upfront but could save you on the back end. If you order Bamboo, know that some of the colors can be several shades lighter (so they say). But the fact is they won't stand behind their product and offer a return or work with you in any way. Once they have your business, they could care less.

I purchased over $10,000 of hardwood flooring from Lumber Liquidators with a 50-year warranty. The flooring was installed by professionals. The flooring started cupping and distorting within a few months. I notified Lumber Liquidators of the problem. The salesman who sold me the flooring came out and said it was installed properly. He said there was probably environmental issues with the wood and they would do nothing to help me with the floor. I will never purchase flooring from this company again and will warn anyone not to do business with Lumber Liquidators. If there is a problem with your floor, even with a "50-year warranty," do not believe them!

I purchased $6000 worth of Bellawood, Brazilian Cherry 5 inches planks for my new house. I got a decent price on the wood, but I made a mistake using their installers or should I say their approved installers. They did a terrible job; I now have about 8 boards that are cracked. I only noticed 3 when they were finished installing them. I don't know if the others were cracked then or had cracked since. It was supposed to take 2 days to install but they rushed and did it in 1 day, hence the cracked boards. They said there was nothing they can do about the cracked boards. Also, they had me order more lumber than was needed so now I am stuck with 3 boxes of lumber, which is about $600 or so that I could not get back. People at the store were of no help. “Sorry,” I am stuck with the extra lumber that I have no use for and also left me with enough shoe molding to do the 3 rooms all over again.

Buyer, beware! This review is for the Lumber Liquidators on Railroad Ave in Albany, NY. We had purchased hardwood flooring there in the past and used their installation service to locate an installer. We had a good experience with them, so when we decided to remove the wall to wall carpeting on our entire second floor (4 bedrooms and a hallway) and put in hard wood floors, they were the first place we thought of. We ordered over $5,000 worth for flooring, underlayment, transitions, staples, etc. We arranged for an installer through their service (around $4,000 for installation). The materials were delivered on November 7 and stored in our garage. The installer couldn't fit us in until early December. He did a fantastic job and finished on Dec. 12.

I bought engineered wood, and within 6 months, it delaminated. The store sent me to corporate in Virginia, and they refused to deal with it.

Fort Lauderdale store in Florida - I got different shades in my floor within the same product number. I would definitely understand a variation, but at least five shades up do not correspond to the same color. The manager blamed it on the installer, who did not mix the colors well. They did not offer any help, and did not take any responsibility for the mistake, because obviously they were packed incorrectly. I do not recommend the store. They want to sell, but not be reliable for anything. My floor looks like a disaster.

I went to a store after I read on the internet about Lumber Liquidators' year-end clearance special where everything in stock was $0.19 per sq.ft. When I talked to the salesperson, he informed me that there was nothing in the store for $0.19 per sq.ft. He also said that the advertisement was vague and not clear. I told him that he just lost a purchase because of the advertisement and the fact that it was all just a gimmick to draw people into the stores. I was also informed that if I did not talk to the president or vice-president, then this complaint along with others will be ignored.

First of all, I will give everyone a chance. Second, I am lazy and hate when it comes to writing anything. But when I am cheated out of money and they refuse to see this, here I am at the computer. They sold me too much product, and when they were to credit me my money back, they said they didn't owe me anything. I showed them what the guy at the showroom showed me as the difference ($88.03), they still said no, like they were there when I bought the stuff. Two months later, I am writing this complaint. The product I bought was great. I'm happy, but it is best if you buy a little less than what you need and get the rest on the second trip, unless it's on sale or discontinued. Anyway, buyer, beware. Check out how many 5 or 4 stars they have - zip/zero/goose eggs.

Laminate Floors from Lumber Liquidators/St. James Vintner's Reserve - We went to our local Lumber Liquidators and asked specially for dog-friendly floors. The sales showed us the laminate flooring and said it would not scratch, was easy to install. He tried to sell us a larger than needed amount for mistakes since we were installing it ourselves. My husband is very handy and knew how much he needed. It took a bit of getting used to it, but it did go down fairly well. However, during the process, we dropped a tape measure which left tears in the flooring. Those boards had to be pulled up and replaced. The flooring showed white tears. We finished the floor. Next problem, cleaning it. Nothing I used worked. It showed streaks and spots. You had to get down on your hands and knees, clean the spot, then wipe it dry to try and remove it.

We bought bamboo flooring from Lumber Liquidators back in July 2012. Due to a very busy schedule, we didn't install the floor in the end of September. Anyway, after 3 weeks that we have that hardwood floor installed, we have a bugs coming without from the flooring. These bugs are eating the bamboo. Some of these insects are coming out from the flooring. We saw it with our own eyes, it’s nasty as hell! So we called our home insurance and the OR-KID to inspect the whole house (we then kept few of the bugs for samples and took pictures). In just a few hours, they both came in and they both did their inspection and couldn't find any nest anywhere in the house.

I bought this flooring and it does not snap together as implied on the instructions. I called and filed a complaint with no resolution. I am a licensed building contractor with experience in installing this type of flooring and was told it must be the way I was installing it. This is completely untrue and would not recommend this company to any of my clients or will I ever buy from these people again.

After being told that the materials I bought would be supplied a certain size, it was much different. When asked about it, they immediately changed their message and said "according to industry standards..." I bought from a person, not industry standards. They offered to exchange if I brought back the almost 2,000 lbs. of flooring. I rented a truck to buy it, manhandled each carton, and now I have to do it two more times? I do not think so. All he would have had to do was say, "Sir, we would be happy to assist in returning and making it right". Instead, he said he could do an exchange when I returned it.

Don't be fooled by unscrupulous salesmen. You bring them your measurements and they talk you into buying extra. Okay, I don't know how much extra but he suggested an extra 4 to 5 boxes since I'm doing so much square footage. He said, "You need to buy from the same lot # etc. But don't worry about anything you don't use. You can bring it back. Better to be safe than sorry, right?" Well, okay, I guess he knows what he is talking about. So we got our floors installed and when we went to bring back the excess, there is a whole new group of guys there and they said, "Oh no, no refunds. Didn't those other guys tell you no refunds on laminate and no refunds after 30 days?" Then they proceeded to tell me that's why they have such a large turnover in staff because of the lies they tell.

I tried to take back an unused underlayment to Lumber Liquidators, NE, today when I picked up my transition pieces. They wouldn’t take it back saying it was bought on Sale. A couple of weeks ago, I tried to take back the two unopened boxes of wood flooring and they wouldn’t take that back either saying it was bought on Clearance. When I purchased this stuff, I did so over the phone and gave my credit card number. There was no mention of “no returns” at that time. So I had purposely bought extra so we would not run out and then just take back those I did not use. So now I have a $54 roll of underlayment and around $149.30 in bamboo flooring. It seems really bad to me that they would not take any of this back and should have warned me during the purchase over the phone. They are still selling this exact same stuff.

We purchased $6,000 worth of oak hardwoods with a 25 year warranty, installed as directed with black paper and sub-floor. After 8 years, it looks like we have waves on our floors. Lumber Liquidators sent a token inspector and told us the moisture was too high which caused the cupping. This did not happen to the rest of the hardwoods in the house, however. There is also an area of discoloration with black streaks which wasn't even addressed in the inspection. I have recommended this company to many but no longer. We have a 25 year warranty for what I am not sure. I am so disappointed that we are stuck with really ugly floors.

We purchased Morning Star Bamboo flooring. When my contractor picked it up, there were boxes damaged. The floor was put down in one room and looked great. I was told this was a discontinued item and not returnable. Within the the first few hours, we noticed scratches on the floor. Mind you, we have no small children and moved a kitchen chair on it only. No high heels, nothing that should have damaged the floor. We purchased this flooring because we were told this flooring was more durable even than hardwood. Hardwood was the same price mind you! So we went with the durable product that we were told had a 30-year warranty. Needless to say, I have made complaints with LL and no one will address it. The forms and pictures all submitted and we were told it's not covered. $2,300 out the window. I don't think so! Small claims court here we come!

We went to Lumber Liquidators in Conyers, GA (Atlanta area) after seeing their great prices for laminate hardwood on ads. We ordered Brazilian cherry laminate hardwood, 860 sq. ft. and the trim for $1018. We were excited we were going to get our floors done for such a cheap price. Well ... you get what you pay for!

We purchased 8mm laminate flooring for 4 rooms in our home and had it installed by a retired home builder per the instructions of the Lumber Liquidator sales person. We were told if we put tar paper under the flooring, we would be covered by the warranty. It was never mentioned that we had to have it installed by their installers. About 1 year later, the seams started to bubble up in a 5 foot square area. We were told by their customer service that it was our fault because we had a leak or something was spilled on it and never cleaned up. None of this ever occurred. We then called the store manager in Lutz, FL and he told us that if they had installed it, they would have fixed it within a few days. I have had laminate in previous homes that I have owned and have never had a problem. Obviously, this product is inferior and they will not stand behind it. Buyers beware!

The floor was delivered on March 13 and the installation was completed on April 7. At the time of completion, the installment appeared flawless. However, starting in June, we noticed a progressive retraction of the floor from the walls. Later we also noticed that some of the boards in the hallway started to unbuckle and that the gaps between the unbuckled boards progressively widened. Based on the fact that the floor shrinkage started two months after the installation and that we did not use any air conditioning nor heating systems before, during or after installation, we believe that the poor condition of the floor cannot be attributed to incorrect installation or to perturbation of the house climate. Instead, we do believe that the flooring material was poorly manufactured.

We purchased approximately 1000 sq. ft. of Bamboo through Lumber Liquidators. We had the floor installed through one of their installers. Since the floor has been installed, we have experienced significant gapping. Debris is constantly getting down in the cracks. I have to use a toothpick to clean everything out. The floor looks terrible - I am so frustrated. An inspection was done and gapping was found to be related to environmental factors as well as installation errors. They now tell us our home should be kept between 30-50% humidity which is not possible in our dry climate. We were never informed of this requirement at the time we purchased the wood. The company that installed the floor (Aspen Leaf Hardwood) is claiming no fault and will not fix the problem.

I bought 45 boxes of wood laminate. After we finished our project, I had 2 full ones left. When I went to return the boxes, I was informed of a 20% restocking fee. These boxes were still in the original boxes, unopened and in perfect condition. These were not special order or a rare type of laminate. When I asked why they were charging this restocking fee, I got the typical answer "It’s our policy." This is the biggest rip-off ever. I cannot think of any company in today's environment that charges this type of fee. I have learned my lesson, shop at Lowes or Home Depot and leave these rip-off "liquidators" alone.

The 1,200 sq. ft. bamboo wood flooring was installed in August 2011 in our Oro Valley, AZ residence. Within the first 2 weeks, the wood planks began to separate and warp. The installing center came back repeatedly to try and resolve the problem and had to cut in strips of wood as wide as an inch or more. The problem continues to this day and the "cupping and dishing" of the planks has worsened and the floor has "shrunk" and pulled out from under the newly installed baseboard, leaving wide open gaps. The product was purchased through Lumber Liquidators in Tucson, who eventually arranged for an "independent" inspection through their representative, Home Service Store, whose opinion is that the problem is us, the homeowners, for not maintaining 35-55% humidity in the home year round per manufacturing warranty, which was never provided to us.

I have installed a lot of laminate flooring and this flooring is the worst product to put down. You have to use a block to get it to go together and then you won’t be able to put the next piece in because the edge of it gets messed up from the install kit. So you also have to use a scrap piece with the install block to put each piece in. I did my last house with 900 square feet with a different brand from Home Depot and did it all in one day.

Grandson was playing inside and apparently spilled a bottle of water. An hour or so later, I went in and saw the water and it dried up. Next morning, several seams were swollen. If you plan on having children or that they could be human, don't purchase this second rate quality flooring. At least, it saved me several thousand dollars by catching the poor quality before I purchased 3500 square feet for my house. Stay away from a non-warranty situation.

When I returned 5 unopened boxes of laminate flooring to Lumber Liquidators for a refund, I learned that I would be charged a 20% handling fee for my return. I also learned that I couldn't receive my $245.43 at that time. I had to wait 3-5 weeks for a corporate check in the mail. It has now been over 5 weeks and I still haven't received my money. When I called the local store, they told me to call corporate. I called corporate and found out that a check hasn't even been sent yet so I am looking at 6 weeks now before I see my refund. Nice practice. Lumber Liquidators takes 20% of your money from returns and then has access to the rest of your return money for 6 weeks without interest.

I bought 1000 square feet of Morning Star Bamboo from Lumber Liquidators in November 2011 after consulting with the sales associates in the Perrysburg, OH store. We received the product, allowed it to acclimate indoors for several weeks and then had it installed by the installer recommended by the company. About one month later, the floor began to gap, snap, crackle and pop all over the place. Our installer could not be reached for some time.

I would browse Lumber Liquidator's website to view their flooring, dreaming of the day I would replace my living and dining room carpet. I found a great sale that is very affordable for my budget. So when they told me I would have to wait 3 weeks for delivery, I was ok with that. My flooring made it to the Spokane, Washington store Thursday and they called Friday telling us that we needed to set up a pick up in the next couple of days or they would sell our flooring. I paid for it on the internet, waited 3 weeks for delivery and now they say they are not a storage house and first come first served. They would order what they sold of my flooring for the next truck, but I would have to wait another 3 weeks for that. In my defense, I do live 200 miles from the store and we did have a family friend pass away and his funeral was the same weekend. It’s not very customer friendly. My dad always said you get what you pay for. I sure did.

I asked him; are you kidding me? I can't believe this. I paid extra so that my order would get here when I needed it too and you're telling me that it's not my complete order.

I purchased golden teak engineered flooring from Lumber Liquidators in June 2009. I agreed to use their installer. I discovered the floor was cupping within a couple of months. I could not locate information on manufacturer Schon, the name defaulted to Lumber Liquidator's website. I contacted Lumber Liquidators customer service. I was assigned Mary. Mary told me I could pay for an inspector to look at my flooring and provided a recommended inspector's contact information. I disputed the type of flooring suitable for moisture-prone areas. Flooring is installed in our ranch home hallway, living room, dining room and kitchen. I disputed discrepancies in the Warranty Disclaimers and Exclusions on practical applications, etc. I found contradicting information on Lumber Liquidators' video advertising on uses of engineered flooring at below grade level, bath and kitchen applications. I provided dozens of pictures as proof of the problem.

My husband and I purchased flooring from lumber liquidator this past Saturday in Fairfield, NJ. When we were placing the order we gave the gentleman a rough dimension of the room. When he plugged our numbers in it showed up as 245 sq. feet. So, great. We order the 10 boxes of laminate flooring and said if we have extra we can just return it. We said it directly to the gentlemen who sold us the floor. We installed the flooring on Monday of this week. So today, Thursday, I had 2 boxes left over as well as a laminate divider. Well, when I went into Lumber Liquidators this am to return my 2 left over boxes and the floor divider, I was told that they do not accept returns on laminate flooring.

I bought 14 boxes of Bolivian Rosewood a few years ago. Then my mother got cancer so I couldn't install it. Now, I bought another 27 boxes. My mother passed away and it is time to sell the apartment. My licensed contractor started a portion of the installation and said the floor is defective, he stopped the job. He doesn't want to be liable. He showed me the issues, differences in width, height and finish of the wood. The height difference is so bad that it would be a tripping hazard! I called the company and they said to file the complaint and blah blah blah. Anybody has any advice for me? Has anybody taken them to court? Anybody interested in a class action? These people are delinquents, who bank on the fact that they sell a very heavy product and make people feel stuck. Not me, I am returning the wood but I want my money back! Now!

We had a laminate floor installed on 7/5/11 that was purchased at Lumber Liquidators in Ocean Township, New Jersey and installed by their installers. The two salesmen, Austin and Dave, were fabulous. The installers laid four rows and said the flooring was defective. They ripped it up and returned one week later with different stock, same brand, etc. I had asked if I should pick something else and they all assured me that it is the best. I have laminate flooring in my entry way and dining room for 12 years with no scratches.

While the prices seem better than Home Depot or Lowe's, the customer service is horrid! Good luck getting a reliable installer that is reachable! This was the 2nd company assigned to me because the first one was unable to return my phone calls. And for the 2nd contracted installing company, I was supposed to have my floor installed today and could not reach the company contracted through landline. Who knows if they took my money and ran. I guess I will soon find out! Kudos Lumber Liquidators on doing a horrible job with the install portion of your company's operating procedures. Don't waste your time and effort. Just use Lowe's or HD.

I paid by check which Lumber Liquidators cashed for flooring. Now that a refund is due to me for over charges, Lumber Liquidators refuses to give me the refund. Because their employees put the order under the account of a floor man I used years ago (and haven't seen or used since) instead of in my name, and despite the fact that my and their records show that I purchased (in person) the flooring, they refuse to make the refund to me even though they did on my previous purchase just last summer. They will give the refund to the old flooring man and I have to chase him down for the money they owe me.

I purchased laminate floor from Lumber Liquidators. They recommended a contractor they said was the best they used, West Michigan Hardwood Floors. We went with their recommendation and had the floor and wall molding installed on 10/26/2011. The installer damaged the walls of our kitchen, pulled the metal drywall corner piece out of the wall about five inches up from the bottom. The molding corner pieces have about 1/4" to 1/2" gap.

I couldn't rate 0 stars. I wanted to. The hardwood flooring purchased from Lumber Liquidators was professionally installed. I filed warranty claim for "gapping" and splitting. The LL inspector deemed that the issues were a result of improper installation, "not adequate peripheral spacing", a complete impossibility, as this would cause buckling! Retained, un-installed boards are showing the same effects. Several professional explanations all point to improper manufacturing.

I bought beautiful engineered hardwood flooring for the kitchen. Almost immediately after install, a strong musty odor was obvious. As our project was a complete gut job, meaning absolutely every stitch of material, plumbing, wiring and drywall was brand new, we easily traced the source of odor. Our beautiful flooring had an odor that did not dissipate or let up. After contacting Shelly, our claim rep, I was led through a series of menial tasks, forms, photos of the boxes, photos of the upc code, milling info, all of which we quickly complied to. The ha ha's on us. For the last 6 weeks, I only speak to Shelly's voice mail. Needless to say, my calls are not returned. Disappointment would be a step up. My whole remodel reeks of must.

I bought over $2000 worth of laminate flooring, at which time I asked the salesman directly if I could return unopened boxes and he replied "yes". Then I drove over an hour with 15 counts of unopened laminate, he claimed that he never told me that and the area (which comes with the invoices) says you can not return the laminate. This is quite a long additional sheet, which most people do not stand and read in detail. But this does not explain why he told me that I could return it. He told me, when I was checking out the area, that what I was signing was what we went over already. So you signed it, trusting he answered the question with some truth. I feel that this is trickery. Now, I am left with a few hundred dollars worth of flooring that I cannot use. His response was, "you can sell it on Craigslist". I will never buy from them again and will advise everyone I know not to deal with them because they are very deceitful.

In December 2010, I spent over $6000 on Brazilian teak, bamboo, and purple hearty flooring. All the flooring was installed by the end of February 2011. The purple heart buckled and popped within 5 months of installation. LLI takes no responsibility on the issue. I reached out to them by phone and email. They blame moisture and the installation without doing a site visit. All of the flooring had over 2 months to acclimate in the new home and a nail-down process was used as per the instructions.

I purchased 400 square ft. of 2 1/4 x 3/4 of gunstock at a purchase price of $1,376 including tax. I must say this is absolutely the worst hardwood I have seen in 25 years of installing hardwood. The hardwood is cracking, splitting and the finish is wearing considerably after only 3 months. The 25-year warranty is absolutely worthless. The material was properly acclimated, felt was installed as underlayment. 2 inch power nails were used. 8 mil plastic was installed under crawl space foundation. There was adequate ventilation and gutters were also present. The house was a 10-year old well-maintained home with central air and heat. It was installed during the Spring of 2011. Shouldn't be a problem getting warranty to cover the issues, right? Wrong. LL found every excuse in the book to blame the problems on the installer.

I purchased engineered flooring on 4/14/2011. My credit card was charged in full on that same day and there was no indication that the product was out of stock. I came to learn that they did not have the product to ship, yet still charged the credit card and they fraudulently did not communicate that to me. I was never alerted when it was shipped to the store. It was only after yet another complaint that I found out 6 weeks after my purchase that it had finally shipped to the store. There was no statement or communication that it was not in stock or that they would not be shipping the product. I checked my status on the website repeatedly and it read "partially processed". I routinely complained and asked when I would receive shipment since they had already charged my credit card in full. Of course, I could not cancel my order because they had already charged my card.

I went to the store. I found flooring. I bought flooring. I got home and decided it was not going to work with our dogs. Then I called to return it. I was told that laminate is not returnable. It would have been nice if there had been signs in the store. The manager had told us (3 times as he stated...lie!!). He was in such a hurry to sell it.

This is not so much of an issue with the flooring as it is with their staff and their knowledge of their promotions, etc. We purchased approximately $4000.00 worth of flooring and were told that we could put it on a 12-month deferred plan and pay it within that time with no interest. I figured that we may as well use their money as ours, so we did it. Shame on us for not checking the online statements because when I went to pay it off, there was $675.00 in accrued interest.

I have been buying the natural vertical 30-year bamboo from my local store in Springfield, Missouri. Between my remodel and my wife's grandmother's house, I have bought close to 1,800 square feet. Not sure on the maker of the bamboo, but I have had zero problems with the product. The color variance is typical, and the personnel at the store have been really good to work with. So, this is not a complaint. If you're in the southwest Missouri area, I suggest shopping at the Lumber Liquidators in Springfield. And no, I am not employed with them.

I purchased 640 sq. feet bamboo flooring from Lumber Liquidators on 10-1-2010. When I got the flooring home, it was way darker than what they had displayed in the showroom. Upon reading my receipt, I noticed that there was a 20% restocking fee for any returns. What does that even mean? All the flooring is still in the boxes. And when I take it back, all they will do is put it on a pallet, and put it in the warehouse. I picked up the product and loaded it in my van and will also be the one returning it. I contacted the founder and chairman of the company, who quickly responded stating that I would be charged 20% for bringing back the flooring. That means that they will keep $200.00 of my money for no reason whatsoever. I will never shop at Lumber Liquidators again. I rather pay a little more at Home Depot or Lowe’s, and have peace of mind, knowing that I will not be charged some ridiculous fee for bringing back flooring.

On September 3, we ordered hardwood floor 1200 square feet. The cashier checked inventory and it was 10,000 square feet. A total of $2600.70 was charged. We were told we could pick up from the store 10 days to two weeks. For safer side, we arranged a contractor for installation on September 22. The time frame is 19 days. We started to check up two weeks after, on September 17, we were told there came 600 square feet. We should pick up the entire order and the rest of wood would be there next week. On September 20, the store said they were not sure when the wood will come. Wednesday, September 22, we called 800-427-3966, the level one representative said the floor was over sold; they do not have this item any more. They will let the store call us to give us a solution. Of course, no one called. Since then we called many times, four level one representatives told us only level two representatives has the authority to make a decision to reimburse us.

I purchased a hardwood flooring for 3 rooms over 1000 sq ft. 2 rooms of one color/type, 1 room of another. This amounts to over $7000 with supplies, delivery and installation. The first order for the 2 rooms had to be switched out prior to delivery as the salesperson told me the 2 types of floors would work together. However, when the installer came to measure, he disagreed. I drove 45 minutes to the store to choose something different. I was given a credit slip for the difference that would be credited to my lumber liquidators credit card. I have yet to receive the credit. I have contacted Justin, the store manager, on multiple occasions over the last 2 weeks regarding this matter. His response is to copy me on a vague email sent to the "help desk".

We purchased over $2000 of laminate at this store. When the stuff arrived, 90% of it was all the same board, not as it was advertised. I complained after loading and unloading and taking most of it back. The manager, John, said that this was just the way it comes. Long story short, I had to make five trips to the place to get the correct laminate, spent gas money and delayed my work and never even got a "sorry" or anything. He is a poor excuse for a manager. I will not deal with this place again nor will I send anyone there. This is not how a customer wants or should be treated.

When looking for hardwood flooring, I talked to these folks about their Bellawood, specifically Brazilian Walnut. Expensive, so they talked me into their seconds, consisting of about 1500 feet of flooring. I needed more, so contacted LL corporate, who put me in touch with another store in another state. Purchased another 1500 sf, roughly.

I purchased 1,050 sq ft of hardwood flooring from Lumber Liquidators and was told delivery would be in a week to 10 days from the time they received payment. To avoid any delay, I put the purchase on my credit card. Several days later I received a call from A. Valentine who stated delivery would be a month away unless I agreed to pay $500 or more in which case I could expect delivery in three days. I now have to stay in a hotel an extra month costing an additional $1,000.

I purchase some cherry flooring. In the middle of installing at the end of a run, I cut the flooring and could not get the flooring to go together. They would not go together and I cut a couple more pieces and those would not go together. I then tried to assemble some of the individual sheet and could see at that time that it was warped in the center like a rainbow. I opened another box and attempted to do the same. These were the same way. I opened a third box and those worked. I had my daughter return those boxes to Andy at the store. She was told that the store policy was not to accept a return that was cut even though the product was defective from the manufacture. I feel that Lumber Liquidators should take this item back and refund purchase the purchase price: 32.33 sq. ft. per box, two boxes at $.59/sq. ft., for a total of $40.82. Comparable value, $1.29/sq. ft. Our low price, $0.69/sq. ft. Special price, $0.59/sq. ft.

Purchased 1400 sf of Brazilian Chestnut 12/26/2009 ($8200 for wood, moisture barrier and adhesive). Professionally installed by LL's recommend HSS installers ($2997.00). Installation completed 1/31/2010. April 2010 - Contacted LL as there are silica deposits seeping up through some of the boards (more areas showing up weekly). We were told this is an environmental problem. Complained, complained and complained until they reopened the claim. Now they order an adhesive inspection which will require cutting up of three separate 2' x 2' areas.

I purchased flooring that they claim contains approximately 20 square feet per bundle. I took this to mean that some bundles would have a little over 20 and others a little under. After a close measurement of the bundles at home, I discovered that all the bundles had less that 17 square feet. I purchased eleven bundles, so I paid for 33 square feet that I did not really get. I purchased the 3/4 inch unfinished oak. They claim that I should have mentioned any shortages at the time of purchase. I guess it was my mistake to believe that they were being honest in the description of their product. Before you buy, measure the bundle's length times width times number of layers in the bundle divided by 144. Most of my 20 square foot bundles were actually 16.5 square feet.

I ordered a 1,800 sq. ft. of Brazilian Teak manufactured by Bellawood for Lumber Liquidators. What a nightmare! Several boxes arrived damaged upon delivery. The delivery person noted on the paperwork that the boxes were ripped open, damaged and discolored from other boxes. After not hearing from the store about the damaged boxes delivered, I called the store directly and spoke with store manager, Mike. I expressed my concerns and he assured me that the boxes would be fine and I should have no worries about the installation of those boxes.

On 4/9/10, Parker Home Improvements (subcontractor of Lumbar Liquidators) installed hardwood flooring in our kitchen. We were told by the installer that we may experience some noise squeaks from the hardwood floor over a period of a couple of days. We never experienced noise squeaks but terrible popping throughout the kitchen. Unfortunately, we have not been able to get any resolution from this issue over the past 12 weeks. All we have been able to receive is poor customer service. The damage has now been done to our hardwood floor in our kitchen by a superintendent due to trying to remove hardwood floor out of the center of the kitchen and then re-laying the hardwood floor back down and then trying to fill in his mistakes with wood putty.

I have purchased several hardwood floors in the last few years. Recently, I purchased cherry floor. When I got to the register, the salesperson said, "You do know that this is cabin grade' flooring?” To this, I replied, “No, what does that mean?” He then said, “You will notice some variations in color.” That was not a problem for me. As I was installing the floor, I noticed more and more boards that were twisted. I put those aside and did the best I could to work with the remaining pieces. Needless to say, as it dried, the problem got very bad in many areas of the floor. They sent an inspector (who agreed that the boards were bad). They eventually (after many emails), sent me their findings which did nothing but give me all the ways that I possibly did something wrong. They also said, if the wood was bad, you should not have installed it. It has now been 1 month. I have called and emailed the claims department and I have heard nothing. They will not return my calls or emails. I was sold a faulty product and they will not stand behind it. I am now stuck with the task and expense of removing the existing floor, the original labor and the replacement cost. They would not even give me a store credit. You are better off going to a flooring company that will be willing to work with you.

In July, 2008, we purchased 210 sq ft of 7/16x4" Brazilian Cherry floating engineered flooring from LL. We hired a contractor recommended by LL, followed directions to acclimate lumber. About three months ago, we noticed that several boards were cracking down the middle. The first call to LL resulted in their HSS installation people rejecting the claim (without inspection) because the installation warranty had expired. A second call to Shelly resulted in the decision (again without inspection) that there was no product defect. The cracking was caused by humidity. The flooring was installed over two previous wood floors, over a heated basement, above ground. Shelly did not ask if we had climate control in the house. At least seven of the boards are split lengthwise. We fear that more will follow.

I purchased $2,000.00 worth of Builders Pride - not counting labor, which is about the same ($2,000) - with a 25-yr. warranty 3/4” x 4" red oak flooring. I have been a carpenter since 1952 and have installed flooring forever. I installed it, and in two weeks or so, it is cupped so bad that I will have to rip it up and redo it. Their warranty is a joke as whatever happens they say it is humidity. And that’s the answer for anything, and then they want to see the results of testing before and after. Who gets reports and test to install flooring? I have been doing this all my life, and this is the first time that this happened and the first time I bought from Lumber Liquidators that say I do not know what I am doing. Well, thanks. It’s always humidity, not their fault. What it is, lumber not dried correctly. The main office for LL is Lumber Liquidators 3000 John Deere Rd., Toano, VA 23168 / 800-36-6746.