LL Flooring Reviews

I bought this hardwood because the salesman told me how durable and tough it was. With 2 young kids I thought this was the product for me. After I put it in my daughters' room (where it looked great) I had drywall work done and tried to clean the floor with Bona Hardwood Cleaner. The floors looked very hazy so I tried to clean with a couple of other products. I eventually called Lumber Liquidators store and they said I needed to use one of their cleaners. The guys were nice and gave me some to try and the floor looks better but appears that some of the finish came off and I am now debating laying the floors throughout the house and returning the remaining 62 boxes I have because if the finish came off that easy what's it going to look like in a year.

My overall service at the Hampton Va. and Norfolk Va. stores was excellent. HOWEVER, I think that the 30 day limit on the return of unopened boxes of wood is too restrictive. I did initial that there was a 30 day limit for return of wood complete with a restocking fee. In reality, most DIY installers can only install on weekends and nights so it takes us longer than 30 days to complete the job. I put down slightly over 1000 SF of solid oak hardwood in my condo. It took me 45 days working weekends to install the wood. I had one unopened box of wood and the Norfolk store would not take it back even when I said I would readily pay the restocking fee. Most self installers need at least 60 to 90 days for the install so with your current policy, we are stuck with the excess. That is just not fair and it makes me want to look for another wood supplier for future projects.

I’m happy with Lumber Liquidators. They’re good, their price is right, and they have a big selection. Also, the people are nice and I like dealing with them. I recently purchased some hazelnut maple flooring, and its quality is good. I installed the flooring myself and it was easy.

I’d recommend Lumber Liquidators. I got their unfinished hickory tongue and groove and I'm pleased with the quality of it. If I have an opportunity, I'll buy it again.

I'm relatively happy with the finished product, but you can certainly tell that there is a DIY component to the room I finished. Could have used a bit more coaching on connecting the room to the doorway, as well as finishing the last few rows, without the tools there's a bit of a gap that I'm not thrilled with. Based upon advertised sales, I thought I'd get out of there for $400-500 in flooring, but I think my bill was around $700.

Hart's was terrific. Showed up on time, fully prepared, went to work immediately. Dressed neatly and professionally, friendly, helpful and the results were outstanding. They (Rick and Naomi) definitely deserved five stars. Only problem was the LL store, who did not supply enough plastic underlayment for the square feet involved. I had to make 1 30 mile trip to pick it up so Hart's could finish in one day. Outside of that, everything was perfect.

It has been a pleasure spending my hard earned money at this store. The folks there treat you the way you want to be treated, whether it is a purchase or return. I had no problem all around, as well as the use of the payment program assistance. I don't know if it is the management or the organization as a whole, but the store in Chattanooga has been great and easy to get along with. My sincere thanks.

We paid $5400 to have our flooring delivered to us in B.C. I was told it would be here in 7days. It has now been 3 full weeks. I am paying the floor layers stand by time and am still not knowing when it will be delivered.

We’re trying to sell our home and decided to update our counters. We got a butcher block countertop from Lumber Liquidators because they have the best prices. The cost is very well-matched with the quality. It's awesome. They also have a very good customer service. Everyone at the storefront was very helpful and very nice.

On June 13th 2016 I purchased flooring from the Hickory NC store. I paid $175.00 shipping +$55.00 for dry pallet whatever that means??? This charge is supposed to get the flooring to the first dry space on my property such as a garage or a porch. The day the flooring arrived I had limited time before work to get it off of the porch and into the house so I brought help. The delivery driver smelled like he had just stopped smoking ** before he pulled up. The driver refused to pull the truck any closer to the house than about 30 yards down hill. I have a gravel driveway and a big front yard that backs right up to the porch. There was no reason other than his impairment for not wanting to get the truck closer to the house. My friends and I ended up carrying most of the flooring ourselves from the back of his truck.

Very pleased with the engineered wood flooring and installation.

We had two problems. First, the wood had a strong odor. But it faded to low levels in two weeks, and was unnoticeable in a total of four weeks. Second, we should have used some leveling material on our older concrete floor. Hint -- if water pools deeply, it is too low. However, the flooring eventually settled and adjusted to the uneven subfloor after two weeks. Otherwise, the wood was without flaws -- all pieces were usable. Out of 12 boxes, one piece was thought to have ugly grain, and was used in a closet. Cutting was easy with an electric mitre saw and small hand saw. Door frames we cut with a reversible undercut hand saw from the box store, for 15 bucks. Planning each transition made it go much easier. We needed the pull bar in The Kit, especially around doorways.

Installed Natural Ash Select. Quality of the finish was good, 98% of the boards were straight without issues, there was a good variety of lengths, and it was easy to install. I first removed a parquet floor. In last installations I used manila or kraft paper for underlay. This time I used the black foam underlay sold at LL and by others. As I expected, it was frustrating to use as it tears, stretches, bubbles, etc. I would not use that underlay again and I do not believe it made the floor quieter. Other than that the room looks great! Two more rooms to go.

The team at the store was professional and patient with me. They even helped load everything into my car. The floor looks great.

We had an issue of the floor being scarred the day of installation and have tried to get something done about it. I can't even get them to get back with me.

In fixing up my old cottage my worker discovered the original floor under the old ugly linoleum was 6-7 inch Southern Yellow Pine which had never been varnished or stained. He tore all the old linoleum off only to discover that in the center of the room an entire area of 16 feet by 31 inches had been replaced with plywood when some kind of repair had been made many years ago. I searched around but could only find the boards the correct width in a few places and they required that I order a minimum of several square feet more than I needed.

Purchased engineered hardwood then returned as product received was not the same as sample displayed in store. Much lower quality. Thinner, different composition and less veneer.

We had a great buying experience. We visited the store on Brice Road and Morse Road numerous times. But every time, the salesman were courteous. Micheal in the Morse Road store and Johnathan in the Brice Road store. Johnathan convinced us to buy and install from Lumber Liquidator. I recommend both salesmen.

I recently bought composite flooring from Lumber Liquidators because I was trying to match it with another flooring that I needed, and they’re the ones that came the closest to having that. I installed the flooring myself. It seems to be good flooring although it’s too soon to tell. I thought it was discounted but they still charged me full price for it.

We went into the Lumber Liquidators store and their staff was very helpful and we found what we wanted. The sales rep I spoke with was very good. The engineered hardwood I got from them is awesome. Still looks like brand-new and the quality seems really good. It was nice that they had it in stock. We didn't realize they had such a warehouse behind their storefront. We were able to load it in the car and take it home that day. We did the installation ourselves. After my wife laid it all out for me, I knew what to do. It was pretty easy. It was a good experience all the way around. The only real drawback that they had told us was about the lengths which were going to be random, but there were more short ones than there were long ones.

Looks like the package was hit with a fork lift damaging the edges. Mistakes will be made, it's how the error is handled that is important. When I brought the situation to the manager's attention, the matter was resolved to my satisfaction.

We were extremely pleased with the service we received at LL. The salespeople were extremely helpful and knowledgeable. After several visits to the store, they patiently assisted us in selecting the perfect flooring for our house. Couldn't be happier!

The associate was very helpful and knowledgeable. I would patronize this store again based on this experience.

Financing was misleading.

Set the order with sales rep. Manager promised a delivery date and was a week late. My entire project was delayed 2 weeks. Couldn't move into. A month late because of this. Angry. Will never use and will advise against using it.

The first time I went into the store I waited for about 30 minutes for help because there was an indecisive woman in the middle of deciding what she wanted to purchase. So I waited and looked around. When I finally got some help, the gentleman that helped me was great. He gave me pricing, his honest opinions and recommendations. Exactly what I was looking for. I called back a week or so place the order. When the guy answered the phone he literally told me that I needed to call back later because he was busy with another customer and after 9am someone else will be in the shop to help me. I called back after 9 and placed the order. He was very thorough. I did need a couple transition pieces that needed to be ordered. I was told I would have them delivered to my house by the end of the week, they weren't. When I picked up my lumber (which they had on hand) at the shop, the guy loaded it in my truck for me, thankfully.

The entire experience was very disorganized. We have still not seen any reimbursement for product return or work. We were charged for the installation that we did ourselves.

Kameran was a great help in choosing our new bamboo flooring. He was able to show us exactly why it best suited our needs, the right colour and installation tips. The order came in on time. The quality was exactly what was expected and has installed beautifully. I have been recommending Lumber Liquidators to everyone needing new flooring. Thanks for the good service.

I had a great experience with the associates at the store. They were knowledgeable, friendly, and helpful. I had Bellawood solid oak flooring installed in my kitchen. The company that Lumber Liquidators supplied was professional, returned calls, answered questions, was on time, and cleaned up! I had two leftover unopened boxes and was able to return them with no problem. There was very few flawed pieces out of the 10 or so boxes used. I also called the customer service number to get an adjustment and was treated with excellent customer service. I was worried in the beginning when I read a lot of the reviews about other people's experiences. But I had a great experience and now a very beautiful, easy to care for, not to mention, affordable floor!!! Thank you!

I measured our house and went to Lumber Liquidators to order our hardwood and accessories. We were informed that LL would send an expert out to assess the home and take measurements. The expert's measurements supported ordering one less box than I estimated. I questioned it but was assured that he was very experienced. We picked up all of our hardwood and materials and made an installation appointment for a week later. We took the materials to our house, opened all the ends of the boxes and awaited the installation.

Good experience with the purchase of material and coordination at the store. Salesperson at the store, Dave, was very helpful. Install team did a great job and completed the work faster than expected. Please acknowledge these comments to your team that did my project.

They helped me find an installer who came and put together a materials list of everything I would need for the flooring. I then went back to Lumber Liquidators and purchased my beautiful cherry stained hickory flooring. Buying from them allowed me to save about $2000.00 over the next best price from a local floor company. This has been one of the best decisions I have made in improving my home.

There are some store personnel who are great. The floor is horrible, and all customer service does is fight so they don't even have to send anyone to inspect the floor. Huge mistake to buy from them.

We were having an installation of a engineered hardwood floor. We made an appointment over a month before the date. We got a confirmation and telephone call reminding us about the installation the day before. The day of the installation, we got a call stating that they were going to be late due to overscheduling. That afternoon we received a call saying that they were not sure when we would have our floor installed and that we would get a call early the next day.

After purchasing the flooring at the store, I called the installation company. They asked for 3 installation dates. After they said the last date looked like it would work, they set up a 3 way call with the installer. We agreed on the last date. When that date arrived and I hadn't heard from anyone, I called the installation company who did another 3 way call. Installer said vaguely remembered the call but he must have forgotten to write the date down because the agreed upon date would not work. We then found another date for him to come do the initial measuring. So I took that day off from work to meet him. He again DID NOT show up. No phone call that day or the next, no nothing. I called installation company and told them I will not use this installer. They then set up a different installer, Tommy, and it went smoothly after that.

We are very happy with the quality of the product (Virginia Lumber Burnished Acacia). Especially going with 8" planks, no crowning or warping in the boards. The salesman was great to work with and was very knowledgeable on the products as well as installation. Finally, the installers recommended by Lumber Liquidators. Big thank you to Rosewood Flooring and Trim. Frank ** and his team were professional and extremely dedicated to every detail. Highly recommended!!!

It appears that I will have to file a lawsuit to get any response from Store manager at Store 299 in Austin TX. My initial store experience was positive. Then it took WEEKS to get all of my product in, despite my choosing an in stock product because time was of the essence. By the time the product was all in, the installer had 22 jobs in front of mine (they would not let me get on the schedule until all product was in).

As a professional installer, this was a nightmare experience. The salespeople do not know the products or the company system. I found the product through the corporate office after two stores could not find it and told me it does not exist. When they tell you they will call back, it never ever happened!!! And then a "2nd day delivery" took over 3 weeks. And when I call to follow up no one seems to know anything about it. And after all this two months later I still get emails that my order is ready to be picked up. Simply a nightmare!!!

Salesman was very knowledgeable with products in store. Guided us towards the right product for our needs. He was willing to work with us on price to match a local competitor and and ensure we still got the best product for our budget. I'll definitely shop with these guys again if we have another project in our future.

We had a terrible experience from beginning to end. First the quote that they emailed me and I paid for was wrong which was discovered when the installers came out to do the job. They were not willing to do the job for the original quote and wanted to charge me an additional $1600.00. Also they were inaccurate with the amount of lumber they sold me so we were short to do the job ourselves. When we went to purchase more lumber they sold us white oak when we asked for red so we had the wrong wood to finish the job. When we called them they said they would not return the bundle of wrong wood since we had opened it. Our floors turned out beautiful in the end because these DIY did it ourselves. Unfortunately since they screwed up our time line we had to cancel a family camping trip to do the floors - a big disappointment for our family.

I ordered more than $3000 of flooring. I get a call the next day saying I have to drive 3 hours to the nearest dealer to show my ID. I say what is the point of ordering online if I have to drive 3 hours to show my ID? They rejected my order. So I went instead with builddirect.com which was problem-free. I will never use Lumber Liquidator ever again and I will advise anyone that asks me not to bother. They don't like their customers' money.

'Measure twice, order once' should be your motto. I had to order more wood. The installer did not put baseboards that I paid for because there was plenty left in the closets. The quality of the product is very good and my floors look great.

The salesperson, Tommy **, was extremely helpful. I was able to complete my order and pick up the flooring and trim pieces in a timely manner, within what I needed to meet my deadline for having the floor installed. The only thing I questioned was whether I needed the Quiet Walk underlayment. I thought I was buying the standard underlayment, and the Quiet Walk was quite expensive. I could have returned it but ended up keeping it. Great experience overall!

The staff is extremely unprofessional and does not follow up on the requests I had. Although they mentioned they would call me back they did not. It took days until I received a proper invoice. After inquiring more information w.r.t. the measurement of the rooms in my house nobody could tell me exact measurements. It was claimed that vents were not measured (although talking to the contractor the next day, all of a sudden he found notes about this). The store did not complete the order as requested (flush vents were missing). I have not received any follow up calls on the order status. This is very embarrassing for LL. 0 Stars would be appropriate. I will definitely not recommend this to anybody.

You couldn't have nicer people working for you at the Ocean, NJ location. I wouldn't hesitate recommending them.

I've purchased a lot of flooring from the store. My entire house actually. Never had an issue but last time I ordered I went to sign the agreement and asked about the restock fee. Sales guy told me they rarely charge it on a return so I Crossed it off and signed the doc. He then said it made no difference what I crossed off. I informed him it was a contract and it absolutely does matter. When I did do the return for excess wood it was a different crew there who were very helpful and pleasant and gave zero hassle. I was just very unimpressed with sales guy. It felt very used car salesman to me. That being said product is good, shipped on time and had no issues whatsoever. This was my first issue ever with the store.

Something is wrong with my floor. The floor is buckling real bad.

I recently got Bear Oak stair treads from Lumber Liquidators. There's a big facility here in the town where I live, so I figured I'd give it a go. I did look at one other flooring company that was also in town, but Lumber Liquidators had the right thing I was looking for -- the right price and good service -- so I went for it. I was pleased with the service once we were in there. The guy was very helpful. The quality of the product was very good. Moreover, the cost in relation to the quality was very acceptable.

I was looking for a particular type of tile and Lumber Liquidators carries them. Their sales reps were very helpful in terms of the recommendation regarding the tile. I bought samples to see and get an idea of how it would look in our house. Ultimately, I decided against that particular tile because color-wise, it wasn’t quite what I was looking for but I probably will go back and look at some of their engineered hardwood.

Wasn't told at purchase time that the on sale flooring that I bought was not returnable, so I got stuck with a full box of bamboo taking up space in my basement.

We had an amazing experience at our Longmont, CO Lumber Liquidators. First, we purchased strand bamboo to put in our entire upstairs (bilevel) floor. Then, we decided it wasn't right for us (after bringing it home!). We called and the manager, Mike, was extremely helpful and switched out the bamboo to another hardwood, hickory, for no restocking fee. He did everything to give us a very fair price (it was a steal, really!), and we couldn't be more satisfied with the floors! We still need to finish with the baseboard but here are a few photos to see the depth of wood tones. I love the variation in the color and think it will make it even easier to take care of!! Thanks, LL!

Picked up 18 boxes at the Kenosha, WI store. The guys were very helpful and loaded the flooring in our truck. Beautiful, easy-to-install planks made the job easy. We would highly recommend Lumber Liquidators. Great flooring at a reasonable price.

I was helped by Damian in the Dania Beach store. I was doing a repair in a walk-in closet and he sold me seconds because I was sanding and staining the floor anyway. The material was bellawood and I couldn't find a blemish on it anywhere. The aluminum oxide finish was like steel and I used $100 in sandpaper sanding it off.

Misquoted by thousands of dollars for stair treads (I paid for in advance). Rep refused to take responsibility for mistake and insisted I pay the difference. Informed us that doing the work with GMA was 1.99 sq ft and would be 400-500$. It was 5k. Stressed out my pregnant wife and ruined our house warming party. Had to cancel plane tickets and now still have unfinished stairs. For the thousands I spent... worst decision ever. You guys screwed me and did nothing to compensate... Just blame.

The flooring we purchased is beautiful... If only we were as happy with the install. We used the recommended (by Lumber Liquidators) install company and it was a disaster! They were late in delivering the flooring. Left a terrible mess for us to clean up. Neglected to install flooring in one of the closets. Cut the line to our air conditioning unit, which resulted in a $400+ bill for us, not to mention the week of over 110 degree heat without air. Miscalculated measurement... nearly doubling install cost. Little to no help from Lumber Liquidators who sent us to this install company. Nails sticking up, globs of glue oozing out between wood. Overall... I would NEVER recommend Lumber Liquidators or this install company.

We were debating on whether or not to replace our carpet. When we found out how much cheaper it would be to do wood flooring, we went to Lumber Liquidators. The experience was a positive one. Seth and Rachel were very friendly and were knowledgeable about their products. We would definitely recommend them!

We are so happy to have found this product that matches the oak stairs we have in our house. We have installed it in our hallway and dining room and we are going to install it in our kitchen also. If we have any complaints it would be that there are too many boards that are unusable (knots and rough places), otherwise we love it.

I bought the floor, and you forgot to call the installer. This took 10 days, then the installer started 13 days after. They order the wrong nose, this took another 13 days. Your installer didn't to finish the job when the correct nose arrive, he wanted 4 more days. They don't clean, and leave pieces of wood everywhere, for they cut bad, service 7 weeks from the start to finish. And it was only 350 sf.

The purchase of our new wood flooring was simple and inexpensive with a great selection. We chose a bamboo to replace soft pine in our mountain cabin and can't wait to spend time on it.

Purchase about 200 sq ft of engineered flooring from Lumber Liquidators at a great price. Product shipped on time and we were able to "acclimate" it for a couple of weeks before install. Looks great - expecting many years of service.

As a 1st time buyer from Lumber Liquidators I am very displeased. I purchased the Bamboo Antique Flooring at 2.99 sq ft and was advise there was a 30-day price guarantee. Not ever 30 days later a coupon is offered for 25% off the same floor for new customers so it was about 2.39 sq ft. I did not qualify because it was a coupon and not a price drop. That makes you all not have to follow your policy. Give the new customers a coupon so that you do not have to change the price for previous customers. At the end of the transaction the sq ft. is still cheaper after the coupon.

Very professional and personable. They know their stuff.

I ordered pre finished heart pine from Lee's plantation flooring and the quality was subpar. The flooring was poorly milled and difficult to lay properly. There was quite a bit of waste due to the poor fit of the tongue and groove. The flooring has uneven thicknesses and this contributed to the waste. Ultimately, the excessive amount of waste made this a very expensive floor. I should have spent money on a better quality material, this would probably save money due to the waste and additional labor costs.

Our experience with Lumber Liquidators was very positive. We would definitely use them again and would recommend them to our friends.

Purchased 825 square feet of flooring, the store in Phoenix was super helpful and John the manager was very accommodating.

This was the first time I used Lumber Liquidators in Braintree, MA. Had the best experience with the sales representatives and installation service. All were extremely helpful, experienced and knowledgeable. Would recommend Lumber Liquidators for their products and prices. Was extremely impressed by the installation quality and the quality of the products I purchased. Would give a shout out to Aaron who was my go to person and did everything in his power to make my experience enjoyable and worthwhile. Corey was also very helpful.

My wife and I have been amazed with the expertise and professionalism of Tommy and the other team members at your store. We started out knowing nothing and with some good advice, were able to install bamboo flooring in our living room, redid treads and risers and put down cork in our bedroom. We couldn't have done it without the creative assistance of people like Tommy. I won't go anywhere else! The products are exactly as described and I was not given the hard sell - just what we needed and nothing more. Top notch people and operation. (GIVE TOMMY A RAISE!)

I have now purchased hardwood twice from Lumber Liquidators. Each purchase was around 1000 SF. I have found the staff helpful and knowledgeable, and the product to be a quality product. Both purchases were Brazilian Koa 3 1/2" 3/4" solid wood by Bella. The first purchase allowed me to hardwood 3 bedrooms and a small hall. I purchased the nail gun and compressor from LL as well, and found the tools to be decently made and competitively priced. This was my first attempt at hardwooding. I had a carpenter friend give me a few pointers, and help me get the first row down. A decent table saw and miter saw (purchased a better quality blade for each rated for fine hardwood cuts) made the installation much easier. If you don't have these tools, you will want to consider purchasing them. While you don't need to spend a lot of money, you will want something that is capable of precise cuts.

Frank was extremely helpful. Would recommend highly he gets a raise!

After having a large family room done by the recommended installers of Lumber Liquidators done well and timely. I decided to have the study room done too with "engineered flooring". "Ryan" the installer who came for first project, measured and told me what I needed. We set a date of August 2, Tuesday. At 7:15 her tells me his installer's truck had trouble. He would let me know later that day when he heard from him! I called him at 1 p.m., he still had no idea when the installer's truck would be running. His other crew was busy. His customer service was UGLY at best, he yelled at me so loud, I put down the phone and picked up when he got done. (He was upset that I called the store and another contractor finding someone who could put the floor in that day.) I literally have the house torn up in one big awful mess, because I moved everything out of room like I said I would.

We had the engineer floors for a month and they smell either from the glue or something. We can't seem to get rid of it. Tried opening up all the windows, fresh air purifier, nothing seems to work.

The flooring was horrible. Nothing like the sample at all in the store. I don't even know why they put a sample in the store. We had to waste half of probably because the quality was so low. Then when I called to complain they didn't help at all. Customer service gets a 0 helpfulness, 0 stand beside your product, non-existent. Never buy there again.

The employees at the store were excellent. They help me pick out exactly what I needed. They were very friendly and helpful and help me figure out everything. I had the best customer experience anybody could ever have. I went to the store Norman Oklahoma Lumber Liquidators just opened. Those guys in there very professional. Will recommend to friends and family.

Very nice and Helpful employees. Returned more than once and thus interacted with the staff even at closing. Very satisfied with the product Bamboo flooring that I purchased. However as I was installing a very small area I only needed a small amount of glue. The amount and cost of 5 gallons was prohibitive, as a result I purchased the wrong type from another supplier. This sent me both to a competitor and lost a small satisfaction sale for LL. This is something that could be rectified.

Picked out hardwood flooring that I like. The guys were knowledgeable and helpful for the things I would need. I will be doing more flooring in my house. I would definitely recommend the Lumber Liquidators in Lindon. They treated me fairly and I appreciate it.

My experience with Lumber Liquidators involved very nice customer service and an easily cancelled order. Multiple lawsuits convinced me not to buy their product. I went with a competitor and I was very happy I did.

Salesman was knowledgeable and helpful. Price was fair on the bamboo floor we purchased. However $200 for a tub of glue was twice the price I could buy it for elsewhere!!

My wife and I recently constructed a wood floor in our bedroom and hallway. Lumber Liquidators provided quality products at a fair price. We were able to finish the project with confidence. The outcome is beautiful and we love it.

Couldn't have had a better experience! All the guys at 1400 O'Connor Drive were amazing. Helpful, resourceful, knowledgeable and, most importantly, patient with me. Great service and I love me floors! Thanks!

Let me start by clarifying one thing. The quality of the work was very good once we actually got it completed. We're very satisfied with how our new flooring looks. That being said, the scheduling and customer service aspect of the entire experience was a nightmare. Once I came in and said I wanted to have this project completed, they took a $25 measuring fee and said someone would get back to me in 2 days. After 2 days, no one called and I proceeded to call the store every day and finally after a week, an installer came out to measure.

We purchased a bamboo product for all rooms in our 2000 square foot beach house (all rooms aside from the baths and foyer which were tiled - even 2 stairwells) at the Raleigh store close to our primary residence and coordinated delivery with the Wilmington store. The installation took a little less a week and the installation team knew what they were doing. Very pleased with how it turned out.

Worst company I ever had to deal with! This company does not stand behind its products, makes you sign agreements and then just say "you signed for it" and gives you a defective floor. They said my floor would be anywhere from 5-30 percent not usable, ended up with 70 percent of unusable floors! Had to buy more floors since the contractor was in the middle of the job. Paid much more extra dollars for the floors and it still looks like crap! And had to pay much much more in labor to the installers! Will never deal with them again! Currently I have disputed all charges by them! We may have to take this company to court! Very unprofessional! Stay away from them!

Flooring wasn't available quickly to be shipped to my desired pickup location in Sanford, Fl so I was directed to go to the Orlando store on SOBT where the rep that assisted me was nasty. Terrible customer service at that location. Floors were beautiful, except there were quite a few boxes with warped boards which I eventually had to return; but the Sanford store made the exchange easy. The glue did as the label said and provided easy cleanup.

I installed bamboo flooring in our dining room while my wife and kids were out of town. I had a bit of an issue with the order (online) because the location I had planned to pick it up at was out of stock and not getting a delivery for three days. We made a substitution that turned out much better than the planned flooring. Easy installation, high quality product, good price. I used the Bostik Green Grab glue, and it worked great, though expensive.

Purchased new Bamboo flooring from Lumber Liquidators. The were extremely knowledgeable and helpful. We would buy again from this location.

I work with Brandon in your Lynchburg showroom. He is knowledgeable and gives you the information to make a good decision. He is responsive to emails and calls. I have purchased flooring from Lumber Liquidators for several projects and all have gone great. Thanks.

This is the best customer service I had ever had. I talk to 2 people and they are all nice. I think one is Hispanic and one is from England.

Nothing but a $8,000 nightmare. On May 16, 2016 GMA Construction came to my home and quoted our downstairs and staircase for hardwood. I order the square footage through Lumber Liquidators the following day. Even after Lumber Liquidators gave us an extra box we were still short a box and a half. I also ordered matching hardwood baseboard for the downstairs and along the stairway. The product was wrong when it arrived so I had to return that and "special" order the correct hardwood. Once the floors were completely done the baseboard finally arrived. Granted it failed to arrive twice on the scheduled dates and it wasn't until numerous phone calls asking "where's my baseboard" they finally "found" my order. Where it was? I don't know.

My husband and I will be retiring soon and wanted to have carpet in the house removed and replaced with other options. I constantly asked questions which were always pleasantly answered. I decided on vinyl planks and am so glad. Customer service was great. The product I chose is beautiful and installation was exceptional. I had 2 rooms, 3 closets and a hallway done and plan on going back this month to make arrangements to get master bedroom and closet done and after that the large living area. I highly recommend Lumber Liquidators from start to finish. Thank you guys for all the help and guidance you so graciously provided.

A trying experience at best--floor took from Monday to Monday, over a week. The request to not do transitions due to my disability was ignored in one case but we fixed it to my satisfaction. One installer never hit the ends of the boards so the install looks loose in the living/dining room. In the kitchen he decided to hit the ends so it looks ok. I paid for 16 foot moldings but they still used nails at the edges which showed. They never covered the vents so a lot of debris went down into them and I will have to try to remove them myself to get the debris out.

I have lived in 6 different states in USA, done lots of house upgrades, never seen bad return policy like Lumber Liquidators. I will never buy again from this store. There are multiple options to buy from.

These people charge you a restocking fee to return damaged flooring. Cost me 75.00 for their broken crap.

Great service. Friendly. Honest. Good price for quality.

In the past I have heard of Lumber Liquidators, but honestly never thought of buying flooring from them. When my wife and I were renovating our retirement home, we needed to buy a good wood flooring material. We saw an ad for Lumber Liquidators. We decided to go in and check it out. We are so glad that we did. The Sales representative that day was very helpful and he helped us find the right wood flooring that we will happy with for the rest of our lives in this house. The price was right and the wood flooring is the best that our money can buy. These guys in the Jacksonville store are great and we will recommend this store to everyone we meet that is looking for wood flooring.

Sales consultant Johnny ** was very helpful and knowledgeable about all the products. His enthusiasm made the shopping experience so much easier and more fun.

Based off from your website I found the flooring I've been searching for. So I ordered the flooring over the phone and went into store to pick it up and the finish and color is completely different. According to the sales rep the flooring finish had changed but the website had not been updated yet to reflect. Needless to say I had to settle for something less than what I really wanted. The honey distressed bamboo strain is what I really wanted but of course I had to settle for the new darker stain which I wasn't a real big fan of the darker color. So please update your website with the correct finishes for your flooring so other customers don't get the surprise that I did.

After having issues with our first installation of a faulty flooring we finally had resolution demo began on Monday to remove Morningstar bamboo and the installation on the new floor was to begin today. Come to find Lumber Liquidators ordered the wrong flooring so again my house is a disaster area and have to prolong installation another week. You tell me how you would feel to be let down twice. Would you recommend your product? Cutting corners is what your company does best. Customer satisfaction is clearly unexistable.

From the ordering to the delivery for pickup, things could not have gone smoother. LL kept me informed of the transit schedule as well of notifying me as soon as my order arrived. The LL personnel assisted with loading into our truck. No complaints, only compliments.

These guys are selling good product. I've installed several floors for customers and recently did my own. I went with a lower grade of Hickory but it was still a quality product for the price.

I have no intention of doing business with Lumber Liquidators in the future. I had previously sent you a letter of the experience I had with your Woburn Massachusetts store. It took you 2 weeks to respond and your answers were lame at best. The fact that it took 2 weeks for a box of obsolete flooring to be ordered and delivered from your Yarmouth Massachusetts store to your Woburn Massachusetts store demonstrates your lack of customer service. A one paragraph e-mail responding to a customer complaint is at a minimum in my opinion, insulting and more of an appearance that you do not really care about your customers once you have their money.

Very pleased from beginning to end. Everyone we came in contact with was very professional and personable. We love our new floor. :)

WE had a very good experience at Lumber Liquidators in Bakersfield. Helpful staff and product was stocked. Thanks.

I'm a contractor and have referred many to LL. I missed the $1 sale off Bellawood for my own home by a few days. You would not honor a $200 savings over contractor pricing. No follow-up as promised. Let's all agree a mom and pop would not let me walk. I'm walking!!!

I got a utility grade unfinished oak from Lumber Liquidators for a project I was working on. I had it installed on the ceiling of an office for decorative purposes. Their sales reps were helpful and showed me a couple of different products that they thought might fit what I was looking for. I went in there one time to look at the price and they were helpful. I came back later and same two guys were there to help me out. It was a good experience. The cost was also good. I didn’t find anything local that was better. I've got some more flooring to get, so I’ll go back there and get it from them.

I bought bamboo flooring from Lumber Liquidators, and the quality is absolutely good. In fact, I purchased from them due to the cost and the length of time to get it in, which was only going to be a week. Additionally, the cost is a lot less than I thought it would be for the quality. Their product is very easy to work with. I use the flooring for photo shoots. I didn’t put it down permanently. I haven’t taken it up yet but it was very easy to put down. It has been a great experience.

I love the floors I purchase at Lumber Liquidators. I will attach couple of pictures so you can see the final result. The floors look amazing. I would recommend it to all my friends and family. I bought floors for my entire house. Thank you.

Very disappointed with the order and if my travel plans had allowed, I certainly would have retained a lawyer to sue Lumber Liquidators for my FULL refund and punitive damages for wasting my time and effort. At the end of the day Lumber Liquidators charged me about $119 for absolutely nothing! Quoting delivery costs! How can when I got absolutely nothing except stress and worry!

I experienced good customer service, patience and willingness to explain the pros and cons of various products. They credited our account for unused returned materials and were very accommodating. They seemed a bit understaffed hence unable to give us all the time we needed likely because they were trying to help all their customers.

LL referred a contractor to me. The contractor they referred, subcontracted the job to another contractor. The 2nd contractor was suppose to finish the job in 2 days. However, after the first day the original contractor fired them because they did a sloppy job and left glue all over the kitchen tile floors. The original contractor finished the job 2 weeks later which cost me $420 because I couldn't move my furniture out of storage in time. I had to clean up the glue in the kitchen myself and they left some equipment in my house which nobody would pick up after 2 weeks of calls so I had to discard it. Never refer that contractor again.

I traveled over 200 miles to acquire the product. When I got home the flooring was severely warped and unusable for the project in mind. I knew I wouldn't get the redress I felt I deserved as a long-term customer, so I declined to return it (another 200-mile trip). So I ended up using the hickory flooring for firewood. Certainly not what I had hoped would happen. Will I come to LLs? Doubtful.

We bought carbonized strand bamboo floors for the main part of our house, and also paid LL for installation. Some of the boxes were a bit shredded but the flooring looked fine, so we let it acclimate for over a month and then had it installed. The problems began immediately after the installation. The installers that arrived were from a different company than the one LL had subcontracted with, so the flooring was installed by a subcontractor of a subcontractor. We bought about 700 ft for our 640 ft house, and the installers used all but 3 boards. During the install there were 23 locations where a board was chipped on the side, and with the strand bamboo those chips turn into large splinters. There were also 3 locations where the last row of boards were not properly attached to their neighbor, leading to almost 1/4" gaps along the length of the board. At least 3 surface scratches were left during installation.

We purchased the bamboo flooring for our kitchen remodel. We liked it so much that a few months later we went back and bought enough for the living room. The guys in the Shreveport, LA store were so nice and helpful. They were closed the second time we went back but were still inside. They unlocked the door and let us in. It was a different crew that night and they didn't know if we were just there to shop and take up their time, but they still let us in. We had a great experience both times and we'll be sure to purchase more flooring from them in the near future.

Initial order was fine; both pricing and service. I inquired at the time about matching stair nose. Was told by the Beltsville office that it was available. When I went there later to order the stair nose, the salesperson said there was nothing. I was out of luck. Very disappointing. Later I went to the Lorton, VA store to inquire about other options. They confirmed stair nose was in fact available in matching bamboo material and color. I ordered it and had it in a few days. Not sure why Beltsville gave me the run around.

I ordered pre-coated hardwood and had it installed in 2 rooms. Ordered 15 boxes. When installing we wouldn't use any piece that was 12 inches or less. and afterwards had enough leftover short pieces to fill two full boxes! What a load of crap. Your warranty doesn't cover gaps, buckling or wear in high traffic areas. So what does it cover? Nothing! You pressured me to buy an expensive pad which I found only later is only needed for floating floors. Liars! Glad I didn't buy it. Then after the job was done and paid for, you tried to get me to sign some legal papers so you couldn't be sued later. Go shove that paperwork up your ass. You guys are cheaters and con artists. Never contact me again. But do post this review on your website.

Terrible return policy. Too may individual pieces have broken tongues.

We love the look of the floor. Unfortunately, it makes noise when you walk on it. It was installed using the super quiet padding and to specs. All material bought at LL. I wish they would have told us that if you float this floor it will squeak; then we would have glued it. Now I have to rip it up and reinstall it using glue.

Overall I am satisfied with the products I have purchased. I feel the return policy is a little over the top and caused me to purchase less than needed which resulted in return trips to purchase the same items at an increased price. I also feel the checkout process when purchasing an item such as glue or nails is a little long and unnecessary. I want to pay and leave rather than signing and dating documents that really are meaningless. Maybe when buying flooring it should be different in signing what you have received but when walking out the front door with a box of nails I think it is obvious I received them.

In January 2016, I wrote to Customer Service for help and six weeks later I had to recontact LL. I did everything that was asked. A month later the rep. sent a note saying they declined to help me. I sent a response that same day and NEVER received a call or a response. You should change the name from Customer Service to No Customer Service. I spent $15K on the flooring and $7K on the install... You were certainly a disappointment and one that I will not repeat.

Informed by e-mail about sales and promotions. Call and receive a price after receiving the e-mail. Go in to purchase and that price is not honored and the manager grills me about the offer, the date, the person I spoke with as though I was making it all up. I use an installer they recommend, who gives me a salesman pitch about the price, tells me about the times he has stopped at my house to look at the job (when my house was locked), didn't finish the job to my satisfaction, cut the floor inside after we asked him not to leaving dust throughout the house (this is the guy that gives contractors a bad name). That's my experience.

Although it was tough to get estimate resolved due to communication delays, once that happened, I was very satisfied with the quality of the wood and tile purchased. The manager was customer oriented and helpful.

I had the ideal opportunity several months back to give this company a try. I was really pleased at the ease of ordering, product info, availability and customer service. Their website is concise and matches the store inventory. It was a great trial run and plan on utilizing this resource again soon. Thanks guys.

Ordered my items July 17, 2016 and was promised of delivery on July 20, 2016. Missed the delivery date and as Aug 3, 2016 I am still waiting for my stair nose to be arrived. Very bad experience and will never use Lumber Liquidators again.

Your Waldorf location told me they didn't have any more of the bamboo I needed to finish a job. So they told me to go to the Beltsville MD location. I drove for an hour to the Beltsville location only to be told that they didn't have what I needed, but that the Waldorf location did in fact have what I needed!!! So I had to drive for another hour back to Waldorf to get my bamboo. I wasted gas and 2 hours driving back and forth and wasn't able to finish the job that day for my client. There was no apology from anyone at the Waldorf location for turning me around and wasting my time!!

Purchased Carbonized Strand Bamboo snap click floating floor. Informed salesman Juan I would be installing myself. He detailed and explained to me HOW TO install. I followed up. Thank god, with other suggestions to watch video installations to better understand. Being a visual learner this helped. I moisture tested, acclimated the wood, checked floor if leveled. With an earthquake crack, half the floor dropped 1/4 inch, that's bad! My solution was add 2nd layer of padding to that half, which brought me to the maximum 1/8th allowance recommended gap. Think your molding out first! Prep was the most important, rest followed was fun! Took 2 people a good week for a 14 x 19 foot area. Now to see how the floor weathers time. My Lumber Liquidators salesman Juan gave me his cell number to call with any questions. I did. He solved. I was extremely satisfied with their Customer Service! Great experience, love the floor!

Miranda and everyone else who assisted with the purchase of our wood floor were superb to say the least!!! Miranda went above and beyond to find us what we needed to complete our order, was professional, friendly, knowledgeable, and all around one of the best experiences my husband and I have received during our remodel! We will definitely be buying from her again for our new home build!

I am pleased to say that I had an excellent experience at Lumber Liquidators in Greer, SC! I was mainly assisted by Blake and was consistently impressed with his knowledge, organizational skills and professionalism.

The Information on where and when I was getting delivery was a big problem.

First I placed my order at the store near my home in NY. And it was to be delivered at a certain date at my home in NJ. Well, the date came and it didn't arrive. I had 3 workers waiting that I had to pay. I was told they had tried but no one was there. That's "inaccurate". Ok, I'll say it. They outright lied. So after we straightened it out, the delivery guy shows up a month later as I live 400 miles away and that was the next time I could be there. The guy shows up looking unshaven and sloppy. He wouldn't help unload the truck. Since I wasn't sure it was going to arrive, I had to unload it myself as I couldn't afford to pay 3 men a day's salary to stand around all day again. I'm 68 years old. The driver was in his 22's and husky, but wouldn't lift a finger.

The team at Lumber Liquidators was very nice. Chris did a great job with the installation. Paul the manager was very nice and looked out for me.

I went in looking for a clearance price in a damaged box or box that was short. My area to cover was only 4x4. We found a single box that met the description only I was told it was in new condition. I was given a very small discount. When I got home, I discovered the box which I did not load was damaged and most of the wood was too. Lesson learned. I should have examined it. I will not return to your store.

I have bought from Lumber Liquidators in Panama City on a number of occasions and every time the customer service is second to none. They are always knowledgeable and helpful whether it's a large order or just a couple of boxes. Highly recommended.

Purchased 14 boxes of red oak pre-finished hardwood from the Waterbury, CT LL store for my master bedroom. The salesperson was excellent. He was very knowledgeable and very personable. He double checked our measurements to make sure we didn't underestimate or overestimate what we needed to complete the job. I highly recommend LL for your flooring needs.

I am very pleased with the lumber product. This is the second time I purchase flooring for a big project. I will be honest and say I was very hesitate on my second purchase as my first experience with the installers was horrible. They took my old silver dollar collect and nothing ever resolved on this matter. The walls were scrapped and large gaps were left between the floor panels. Nothing resolved there either. I did file a complaint with both lumber liquidator and the overseeing project manager. This time around I hired an outside flooring company to install the hardwood floors. Happy the outcome. So in closing... materials are well worth it but the installers not so much.

Original order placed in Feb. I was going to do myself. In June I decided to get LL to install. Their measurement man arrived and I needed two more boxes of flooring. I picked up the flooring and installation was scheduled. About half way through the job it was noticed some boards had different finishes. We scrambled and thought we had them all, but the next day there was one in the middle of the job the wrong finish. The vent covers they gave me were the wrong finish also.

Worst the customer service experience in my 20 years of contracting. I ordered #2 oak flooring and was given #3 flooring. Huge difference, not OK. No response to my complaints. I will never do business with them again.

The wood flooring I bought went in very nice and looks good. I returned some of the flooring due to change in plans and am still waiting for the check. I paid in cash but I need to wait several weeks to get my money in return.

Great product and experience overall. Our floors look awesome after I did the install. Ordered online but did not get a shipping date until I called a few day later, not a huge deal. The store staff was helpful. I returned what I didn't use without a problem. Totally recommend.

The gentleman were helpful in finding me the product that matched my existing floor. They also put me in touch with an installer that contacted me quickly. He is coming out tomorrow.

Ordered flooring and it was installed by our men. Looks great!

I've been waiting for the stair nose for over one month, and it is still not ready... Very slow service, looks like you guys don't care about get the business done...

The sales associate was courteous and knew her products well. Efficient sales process and pick up. Helpful that the website noted the quantity in stock. Well done.

For such a big company, you have very strange practices that are more like a tiny company, and which aren't good customer service practices. After making an order, if you need to make a change to it, you can only do that by talking to the exact same person who took the order! So you have to keep calling back again & again until you happen to get the right person! And they don't leave you their extension when you first talk to them, so when you call in, you can't call them directly. Your website also doesn't update delivery status, or even have the right delivery address. I like the product, but not the service.

I bought a new house and was replacing the countertops and had a hole in the hardwood floors that needed replacing. I was able to get the maple countertops ordered and picked up at our local Lumber Liquidators and once there, they helped us come up with a solution for the flooring that saved us money. Overall I had a great experience and was very happy with the products and the service.

I would like to thank Ms Denise ** of your customer service for all the assistance she provided to locate the hardwood I was looking for. Also, the staff at your Norwalk, CT shop.

Canceled only because we weren't quite ready and I had already put a deposit on the order. I had excellent dealings with Mike at the Torrington Connecticut store as he was most helpful and knowledgeable. Your installer was also excellent and obviously had a great background in doing this kind of work. The refund process was painless although I think keeping my deposit for a month was a bit excessive. However I did get my check and all is well. Would certainly recommend your organization to anyone.

Waited in 120 degree warehouse and staff forgot me! I'll order online next time. Memphis store always understaffed and wait is horrific. Or I'll look for another company. I can't express how awful it was and how long it took.

I purchased 27 boxes of bamboo flooring from LL. The boxes were loaded into my vehicle by LL employees. I brought the flooring to my residence and carried all of the boxes up to the 2nd floor. I waited the 2 weeks before starting the install only to find that over half of the boxes were the wrong style/color. I contacted LL about the problem and they told me to bring back the order for them to correct it. I insisted they bring the correct boxes to me, which they did but did not carry them to the 2nd floor. I now have to wait an additional 2 weeks to complete my project.

The Amarillo Texas location gave us great customer service throughout our multi-month project. They were always willing to help and give us tips as DIYers. I will recommend them in the future to anyone looking for great flooring, great advice, and a great price!

I purchased some Brazilian Cherry and bamboo floor. The sales representatives are nice. The quality of the flooring is also nice and my wife is loving the floor. I hired somebody to install the flooring and the cost in relation to the quality of the product is good.

I didn't end up purchasing flooring from Lumber Liquidators because they screwed me over. We were supposed to get about $2500 to $3000 in flooring from them and the store nearest us didn't have it in stock. So we were going to the Cranberry store, and I called and told the guy that we'd be there right at their closing time because we were driving over an hour to get there, and he said, "Oh, yeah, we'll stay open for you."