LL Flooring Reviews

I purchased laminate flooring from our store here in Jackson Mississippi. After installing, I began having very bad asthma attacks. I would wake up in the middle of the night unable to catch my breath. I have never had any type of breathing problems until now. My wife and 3 year old have also been showing symptoms with watery eyes and sneezing. My one year old has been running fever off and on ever since we moved back in. This company is knowingly selling laminate that has high level of formaldehyde in it. This is harming my family and I am beyond furious. Also, our dog has been having breathing problems 3 to 4 times a day and struggles to catch his breath. I wouldn't recommend using this company for anything. It's sad that a business loves money so much that they are willing to put children at risk to be able to make an extra 10 percent in profit.

Very happy to say that I am getting a Full Refund.

Purchased and installed flooring from Lumber Liquidators in 2009. We have leftover unopened boxes, that say "made in China". We ordered the flooring at our local Lumber Liquidators store, and paid cash. We don't have the receipt after 6 years, possibly LL has records of orders placed in store. Regardless, we are still living on these floors. Purchased and tested our air quality. Report came back 4/9/15, formaldehyde level: elevated, concentration: 82 ng/L (65 ppb). Very concerned about 6 years of exposure, at what I'm sure were much higher levels when first installed. We have had ongoing health issues, as well as our pets. What do we do about and or with these floors, while officials are deciding on possible recalls and or class actions? Most people, including myself, can't afford to remove and replace this stuff. Also not sure how to safely dispose of it. Kind of in limbo about what steps to take next.

I purchased flooring from lumber liquidators for my living room. I bought bamboo flooring. After taking it home I opened one box and every piece in the box was cracked! I returned the flooring the following weekend and took the new boxes of flooring back home. A week later I saw my same flooring on 60 min and with having small dogs in my home I became very worried so I decided to return it. I was told that the flooring I purchased was out of the 30 day return mark when it wasn't. From the time I had to return the flooring I still had 3 days left and that I would have to pay 20% restocking fee! Instead of trying to be understanding that I was scared about my flooring the manager of the Charlotte location on Thomasboro Drive was a complete jerk and slammed his hand on the counter at me and told me I would have to call corporate to have my return approved!

I purchased Morningstar Forbidden City bamboo flooring for our home. I let the floor acclimate for 2 weeks in our home before installing the floor. A couple weeks after installation my son dropped a matchbox car from about 6 inches on the floor and chipped the floor. I thought it was a fluke, so I tried it in an area where we had a rug and it did the same thing. After a couple of weeks we had chips all over the room. I was going to contact the manufacturer and found that it took me right to Lumber Liquidators' website. That could only mean that it was manufactured by them. I contacted Lumber Liquidators and they said I should file a claim. I did that along with submitting pictures of the floor. This was all before the 60 minutes story on the company.

I'm sorry but I never complain like this, but I have a issue with my floor that we had put down in June. I have been calling and emailing the company's customer service for about a month in a half, and I have yet to get a simple "I will help you". All that keeps happening is "i will transfer or the the person is on another call". Last week I asked to talk to a supervisor, of course he was on another call. So I left a message, I have yet to hear back from him. So I now I have turned a complaint into the better business bureau, and tomorrow I'm sitting down with a lawyer to discuss my next steps. My floor which has a 30 year warranty is gaping more than 3 inches from my walls and edges, and is bucking up in the middle and separating altogether. I believe that something is wrong with the morning star bamboo I received, and I can't seem to get anyone's help.

We purchased about $3200 of Kensington Manor Golden Teak 12-mm Handscraped Laminate Flooring from Lumber Liquidators from Nov 2013 to Jan 2014. My husband cut and installed the flooring entirely himself over the course of several months. While installing we were disappointed that many pieces had damaged finishes and required trips back to store for replacement. Recently, after hearing about the 60 minutes report, we hired a professional certified air quality company (cost of $295) to come do an indoor air quality test in our home including a formaldehyde test. The results were alarming. The NIOSH recommended exposure limit is 20 ng/L or less (equivalent to 16 parts per billion). The formaldehyde level in our home was 110 ng/L (85 ppb).

I purchased nearly $5,000 in hand scraped hardwood flooring for a new home in Colorado. Sales associate instructed us to allow at least 48 hours for flooring to acclimate; we waited 7 full days. I paid for the upgraded underlayment padding and installed exactly as instructed. I am a licensed professional engineer and was very careful about the installation.

We had flooring installed 2 days before the law suit about the formaldehyde was made public on the news, ever since then I have been trying to get a test kit and have even... received an e-mail from the 3rd party saying it was shipped, and we would receive it in 1-3 business days. Well that's been over 2 weeks and the "customer care" department from lumber liquidators have been no help with trying to track the test kit down. I have spoke with the store manager and to no avail not a single person can tell me what's going on nor can they track my package with the test kit. In the mean while I sit in lawn chairs waiting to buy new furniture for our home which we do not want to do if we have to remove our floor... come on people, get it together. REALLY.

I have had several issues with lumber liquidators. The last issue is a few boards in my hallway popping up. I contacted the store in Mesquite to let them know, they just turned it over to customer service. Feb 18, 2015 I faxed pictures and disclosure to ** with the company and emailed pictures about a week later. No return contact from her after trying 4 times. I then contacted customer service again for a supervisor's name and number, with an email saying they would contact within 24-48 hours, it's been since 23 March 2015!!!!

We purchased Morning Star solid bamboo flooring for our home. The look is beautiful but the clear coat finish is scratching terribly and leaving bright white permanent lines all over our house. Boards came out of the box defective in the finish. So much for highly durable! I contacted Customer Service immediately and filed my official paperwork with photos. They eventually wanted a box of our floor to test for manufacturer’s defects. We were told we would be reimbursed for the box via store credit. They highly insinuated that we were at fault, we did everything wrong and that even the glue we used (purchased at Lumber Liquidators) was suspect. They even criticized their own employees at our local store and said they did wrong by us.

We purchased the Tranquility 5 mm Golden Teak Luxury Vinyl Planking from the Lumber Liquidators location in Fort Wayne, Indiana. The folks at the store highly recommended this product for our particular situation, a basement that occasionally flooded but had no ongoing moisture issues. The situation was explained in full to the employees and they said this product was perfect for what we needed and included a warranty for water issues (but again, not ongoing moisture). In the event of water in the basement, all we would need to do was pull up the flooring to dry out the underlayment and reinstall, no problems.

I purchased $1000 worth of this cheap laminate flooring from LL that they bought from China for pennies on the dollar back in Dec 2014. For the last 4 months I put down 2 bedrooms myself. Ever since I started this project I have had all the symptoms of formaldehyde poisoning. In my own home, I have cut and installed and breathed and slept in it for 4 months now. I am sick with headaches, red eyes, shortness of breath, cough and sneezing. Please if anyone is thinking of buying any laminate flooring from LL you had better think again.

Do not buy. The width on the boards are not the same size, lots of twisted boards. They do not protect the boards with paper such as other company that sell high end wood. Stay away from Lumber Liquidators. They are no good. They over charge for sub par wood.

Purchased and had a Lumber Liquidators installer install my new floors and after only one month it is separating all over the place. Now this is a vinyl floor. No wood whatsoever. It is 4mm click/floating floor, no glue required. They are saying that it could possibly be humidity or something like that. We think it could be the fact that they nailed the shoe molding into the floors, hence being not able to float??? Flooring upstairs is not separating and we think that is because we removed the molding before install and did not have to use shoe molding because they were able to re-put on the existing molding. Waiting for installer to visit us next week to assess the problem! Worried!

We installed laminate flooring purchased at Lumber Liquidators July 2014. Our cat (only 9 yrs old) suddenly developed a respiratory problem and died within months of the installation. We then started suffering from joint pains. After five months my wife started getting regular nosebleeds that gushed like a faucet for an hour at a time, the ENT is asking what has changed in the household recently. Last month we saw the 60 minutes program about concerns of high levels of formaldehyde purchased from Lumber Liquidators and quickly ordered our own formaldehyde test kit from a reputable lab. We followed instructions and conducted our tests both upstairs and downstairs. The flooring was put in only downstairs (over 1400 sq ft) but the results are in - HIGH levels of formaldehyde BOTH up and downstairs.

In November of 2014 we installed 1200 sq ft of morning star bamboo. Since then we have splintering and separation of boards, the installer is a certified LL person, and has responded to our problems. We installed a humidifier on our furnaces at his request, boards still shrinking and more splinters. My question Is who stands behind this actual product LL or Morningstar?

After getting our square footage needed for the new bamboo floor our contractor was installing, we took that to the nearest store to purchase that amount plus an additional box, since it was only sold in full boxes. While at the store we trusted the employees to sell us the square footage needed, since the products are stored in the warehouse, that we needed. Instead after completion of the floor we had to return 4 full boxes and 1 roll each of underlayment and tube of glue, and was charged a restocking fee for their miscalculation. I didn't think too much about this until later when I have been talking to other people who have had the same problem. I am beginning to think that this is common practice.

Two years ago we ordered Morning Star bamboo flooring for our home from Lumber Liquidators. After the fourth week of acclimation we began to install our flooring (in late June). In August we went on vacation to return two floors that had shrunk from the quarter round by about 1/2 of an inch. My husband and I discussed the issue and decided that we would add extra molding between the baseboard and the quarter round. This would add close to 3/4 of an inch for coverage. We thought surely there is no way the flooring would shrink beyond that point. We shopped for a solution finally we added a piece of chair rail (about 1/2 of an inch in thickness) against the baseboard then added the quarter round which cover any shrinkage. We also added extra pieces of the flooring under the door frames to cover the areas of shrinkage.

Shopping for #2 Hardwood to adjoin the same grade for my kitchen and my hall landing. New Image flooring. Installers were excellent. ** had an arrogant attitude. Duluth store, paid for my materials to be delivered. They were and acclimated as outline in the agreement. Laying out the material it was brought to my attention substantial grade difference in what I had purchased. Local installer I knew immediately stated that this is utility grade wood. The comparison to the #2 red oak previously installed was stark.

Refuse to waive 20% restocking fee for unopened boxes. Trying to return laminate that is suspected of exceeding formaldehyde limits. I broke out in hives twice since floor was completed in one room (DIY). Furthermore diagnosed with 6 more allergies one month after first room complete. Forgive me Lumber Liquidators for erring on the side of caution when it comes to my health.

I purchased Nirvanna 10mm laminated hardwood from Lumber Liquidators a few years ago and heard the report on "60 Minutes" so I immediately called the customer care number to see if I could get a test kit. And I have called multiple time leaving messages and emailed, and even tried contacting online through their website. It's been two weeks...I have still have had no response from them. They say online you can put in some information like order number, your email address and zip code, and they will send you a kit. But it keeps saying they do not have match with my information. This is a bunch of bull crap. They want to say they are trying to fix the problem. Prove it -- Send me a kit or let me know where I can send an unopened box for testing since I have a few extras. My main concern is I have a 4 month old and worried about her and don't won't her to get sick.

75% of installed product from Lumber Liquidators is Defective! July 29, 2014; we bought hardwood flooring from Lumber Liquidators in Mississauga (Ontario, Canada), the brand is (Golden Teak Acacia Hardwood Flooring 3/4') with 30-year warranty. We based our decision to purchase the hardwood on certain samples at retail store showroom, which we examined before committing ourselves to the purchase.

Terrible finish, regardless of cleaning, hundreds of smudges and marks. Were told that bamboo was perfect for high traffic areas and would be resistant to wear. Only had for a few weeks so there is no wear, but every step, touch to the floor is very visible and unable to remove.

Purchased over 1000 square feet of Bellawood engineered hickory and the expensive Bellawood padding to go with it. We were replacing the existing maple hardwood flooring that had been installed in the house when built 10 years ago. The maple flooring had begun to split and crack as the previous owner was not aware regular hardwood and radiant do not mix. We did our homework and made sure our radiant temperature was within the proper ranges and researched what species of engineered was best over radiant so we then chose Bellawood engineered hickory. All instructions were followed to a "T" to include acclimating the floor for a week prior in the room it was to be installed in and hired a professional. We spent the time and money as this was to be the last flooring we wanted to install.

Purchased Morning Star Bamboo Flooring from these guys, and the product was originally installed by one person from All Wood Flooring. Were told it was an acceptable product for our house. About 6 months after install, we starting experiencing board separation in our foyer and by the staircase to the second floor. We had to have the people from Lumber Liquidators come out and inspect. We were told that it was an "installation" issue. To resolve the problem, they had the installer, from All Wood Flooring (the original installers), come out and essentially re-install the floor back down in those two areas.

My wife and I purchased laminate flooring from the Lumber Liquidators in Norwalk CT about 18 months ago. It is the same laminate that has been in the news for having unsafe levels of formaldehyde. We reached out to our local store. They referred us to an 800 number. The number was automated, and my phone battery died after 20+ minutes of waiting prior to. The company is out there publicly stating that they would test the flooring and replace it if unsafe. However, they aren't making themselves accessible to customers who have been affected by their toxic products.

Never buy from Lumber Liquidators but if you do, please understand they stand behind their "Terms and Conditions" and NOT their product. If you have found this site before purchasing please consider yourself lucky - like "hitting the lottery for whatever you were about to pay for your floor" kind of lucky. Like many others we purchased a lot of Morning Star Hand Scraped Strand Anji Bamboo and had a professional installer put it in - well at least we had him start putting it in. We started noticing problems on day 3 of the installation. The floor that was squeaky and parts of it had separated from the 1st day's batch. On day 2 and 3 we had a big rain so the air was humid and we started investigating things. That's when we found out the horrible decision we had made. Complaint after complaint and then class action on our product. We even tried to return the portion of the floor still in the box. Once again LL stood behind their "policy" not their product.

The service at Lumber Liquidators was great. **, from the NY Westbury store, was patient, helpful and had good customer service. I only wish the product was as good as the service. I purchased over 3200 sq feet of Hardwood flooring, VMHS Old World Oak, it appeared beautiful in the store and in my Tutor home it would replace 100 year old wood flooring. I hire a professional wood installation company that has a excellent rate and came highly recommended.

We put this floor in our living room, dining room, hallway, and all bedrooms in 2012. The only nice thing I can say about it is that it is pretty, the parts that aren't damaged. This floor has absolutely zero tolerance to any moisture, i.e. if you come out of the bathroom and 1/2 tsp water drips onto one of the cracks and you don't get it wiped up, you will have a permanent bubble in your floor. If you drop something with any weight to it, you will have a chip out of your floor. They are impossible to keep clean.The moment a foot or paw touches your clean floor, you will be able to see it in the light.

Purchased floors from Lumber Liquidators (wood), they lasted six weeks and they buckled and split. Spent 15k, used their contractor to install. Did every thing they said to and they keep blaming it on moisture issue, the installer used the wrong glue when installed and have the engineer report to prove it and the insurance company report. This issue has been going on since November 20th 2014, had floor installed September 28th 2014. This company is very hard to deal with. They have a warranty designed never to pay a claim.

We purchased and installed two rooms of the Morning Star Bamboo flooring this past fall. The sales agent stated it was touted as being the hardest flooring available and care free...Ours is cupping in one 9 row section in our living room and about half of the dining room floor. Scratches abound as well. LL refuses to come look and have only sent a letter stating we must have done something wrong or have a water leak in our foundation. They wouldn't answer if it could perhaps be that they received a BAD BATCH from China? LL does not stand behind their product. We don't have any water pipes in our foundation (mani-block system). We don't have humidity issues since we have a Lennox A/C-heater system that maintains it at 40% typically year round.

Seven years ago (we have the receipt) my husband and I purchased 2000 sq ft of laminate flooring from Lumber Liquidators. We also installed it ourselves subjecting us to the constant dust. Our two children lived at home and were 20 and 19 and living at home during college and my purebred Siamese cats have developed unexplained breathing and eye problems. My husband has COPD and cancer and I've been unable to work for a year due to joint and body pain and severe fatigue. My 25-year old son just moved out March 1st and our daughter about 2 years ago. This will have to be disclosed if we choose to sell the house so we want LL to pay for independent testing, put us up somewhere safe while the poisonous flooring is removed and replaced with genuine wood containing no glue and US made and monetary damages at the very least. We will have an attorney.

After seeing and reading about the 60 minutes investigation I think there is a serious issue with the flooring produced in China under the Lumber Liquidators corporation. Ever since getting the flooring installed throughout our entire home our family has had nothing by respiratory issues that were never present before. We installed the flooring in 2011. The product is St. Brazilian Koa 12mm and the label on the box that I kept states it is certified level 1. We made a conscious effort to eliminate as many indoor air contaminants as possible, formaldehyde being one of them. Our home was a sustainable built home and we intended to keep it that way. Shame on them for lacking the necessary oversight and trusting Chinese factories.

The materials purchased was to cover living room, dining room and bedroom suite. $3,000.00 later the flooring showed signs of bubbling and separating. I called and went to the store but they directed me to customer service. They would not accept responsibility and gave me the run around with mail and pictures. I must admit I gave up. The flooring in the front rooms was removed and tile installed by Home Depot.

Never again will I shop at or recommend Lumber Liquidators. I am disgusted my family is at risk and my child is sick. My baby is 6 months old and has had chronic wheezing since a month old. We and the doctors have tried almost everything and still his respiratory issues will not clear up. We installed laminate flooring on our entire bottom level a few years ago and that laminate flooring is one with extreme levels of formaldehyde. Thank you Lumber Liquidators for causing harm to my family. We will now be living on a cement slab until we can afford flooring.

I have heart disease and we have the same flooring as described in the presentation tonight. I want to know what to do about the formaldehyde flooring from China! We are not footing the bill for this and feel that you are liable... We have a box and a half leftover and it can be tested if need be! Do we need to consult with an Attorney in this matter???

We purchased Morning Star Bamboo from LL in May 2014. Left it a month to acclimatize in our house before having a certified contractor install it. By October the boards had separated and cracked leaving 1/2 inch gaps in between them. We contacted LL to be told it was a humidity problem although the humidifier was set at the recommended 30%. We reset it to 50% but it made no difference. We have spend the last 4 months trying to get LL to rectify the problem with no success. The 30-year warranty that comes with this product is useless as they do not stand by the flooring they sell. I have now joined a class action lawsuit against Lumber Liquidators as I was sick of getting the run around from them when all I wanted was help.

After installing Brazilian cherry purchased at Lumber Liquidators a year and a half ago. I contacted them regarding excessive scratches, dents and chipping of the finish. After tallying excess of a hundred marks, dents and chips, I sent them pictures and my detailed findings. They sent me information regarding flooring and how to care for your floor. I find comical due to the fact we have been following everything recommended from the beginning. We are two adults in the house. We have paved walkways and drive. Our entry ways are tiled and we take our shoes off at the door. I dropped a key ring with one key on it and it left a dent and chipped the surface. I received no response in writing to validate my claims or any resolution. Their unwillingness to correct the defects is why I write this. My recommendation is to find a reputable company willing to stand behind their product, Lumber Liquidators is not it.

I went to Lumber Liquidators to purchase flooring, after looking at several products Morning Star Bamboo was recommended by the salesman. I had the flooring installed by Lumber Liquidators and within 2 months the flooring was separating. A second installer came to check my floors several months after my initial complaint, and I am still waiting to hear from the corporate office what they are planning to do. I researched this product (unfortunately after I purchased it) on the internet and found that there were multiple complaints about this product and I asked why Lumber Liquidators was recommending this product. My advice would be, research before shopping so a known bad product doesn't end up in your home.

Store Manager PROMISED that if I purchased the product (about $5,400)... And since it was a top selling bamboo - easy for him to sell... That there would be NO PROBLEM taking back any unused product... IF it was in a sealed box... AND within 60 days. I PAID my contractor to bring it back (in a truck)... And sure enough, they refused to take it back. Can you believe - all over about 5% of the total order. DO NOT TRUST THESE PEOPLE!

Our flooring was installed in January 2015. They are absolutely beautiful! Stunning! Everyone that walks into our home raves about them. We are very proud of our flooring. Along the way, we encountered a "hiccup" with our purchase. However, LL went above and beyond to make it right with us. Even before the issue arose, I would have had positive things to say about LL. Their customer service is truly one of the best I've ever dealt with. I have nothing but high praises for LL and the store we worked with. I would most definitely recommend LL for your flooring needs.

Bought flooring that was in stock and ordered parts that were not in stock. I was told ordered parts would take 10 to 14 days to receive. I called and hounded them at least once a week for 12 weeks!!! Every time I asked about the order status I was paid lip service. Told it was on the next truck, told an email was being sent to the actual manufacturer, told it was another few days, etc. While waiting for these parts I went ahead and ordered some stair parts I needed for another project. The exact same thing happened only this time I cancelled the order and got my money back at week 9!!! The follow-through and service at this SLC location is laughable and I would stay away to avoid serious headaches with your project.

I just read someone else's post to my husband and he asked me if I wrote it. Morning Star Antique Bamboo Flooring is worthless. We installed ourselves, following the instructions to a T... my husband is a meticulous finish carpenter and knows what he's doing... Over the last two months, it has started separating... huge gaps, some almost an inch wide... It's also pulled away from the walls... it seems it has shrunk so much that the purple underlayment is showing. I'm sick about it and we can't afford to replace it - it sounds like others have taken it up and tried to re-install, which is what we were planning to do since LL won't stand by this product... but now I'm not sure if it's worth the time and energy. I will NEVER recommend LL to anyone. How can a company sell a product that is obviously faulty - it can't be anything but that, with so many of us having the exact same issue.

We purchased the Morning Star Peking Antique Bamboo flooring back in September 2014. We were given fantastic instructions by the sales associate that we purchased from and followed all instructions to the T. We purchased this product for the majority of our entire first floor. The floor was very easy to install and looked beautiful! However, approximately 2-months later we notices gapping in our foyer so I contacted LL customer care and was able to speak with a master installer. He told me that he has seen this type of situation before and has had to go back to jobs to fix such issues and gave me his recommendations.

We used a Lumber Liquidator's, "prescreened, independent, licensed, insured, authorized, flooring specialist." What we got was a man who claimed to be a general contractor who wasn't present on site during or after installation, who sent a crew who knew very little about the product they were installing (untrained), and were unable to perform the job as described in LL advertisements.

My experience slap stunk. I drove all the way to Birmingham from Cullman to purchase laminate floor that Lumber Liquidators are blowing up their ad about. $0.49 of laminate that they don't even have there when I show up. A waste of my time and money. If you are not ready for business why even have an ad for it. I probably could have save money and time. If I would have just bought it at Lowe's instead of going to that rat hole of a store L.L. IN B-HAM.

We were shopping for flooring at Home Depot and Lowe's, but our installers suggested we buy the laminate wooden flooring from Lumber Liquidators situated at Toms River, NJ in November 2014. It's called KM Glacier Peak Poplar 12mm. That's the biggest mistake we did ever in terms of choosing a company that doesn't care for its customers.

4 months ago I had this floor (Tranquility vinyl floating plank) installed by a LL contractor. A few days later 2 cracks appeared at the entrance of the bathroom. I contacted the installer and asked to have the planks replaced. After several attempts to get a reply, he just never got back to me to schedule a day. He even agreed to do this, but wouldn't schedule a day. Somehow this installer got approved for Angieslist. I vacuum this floor. Normally this is no big deal, but this floor scratches very easily just by vacuuming!

Well I put a laminate floor in on a continuous run in 3 rooms of my home. About 1 year later we had 3 boards that started to swell around the edges. One of the boards that swelled is adjacent to another that is still fine. We called LL customer service and filed a claim. Long story short it was an awful experience. They did not send any representative out to look at the floor. They basically asked us a million questions just looking for a way to not be responsible for the 3 boards.

Purchased $4000 worth of Morning Star Peking Antique flooring (GARBAGE BY THE WAY). This floor started buckling within the first three months of install. Purchased in mid December of 2013 and started complaining in March of 2014. Lumber Liquidators finds a way to blame the customer for this terrible flooring. Flooring is gapping in several different locations... shrinks and expands EXCESSIVELY and gives my wife and I SPLINTERS occasionally! Next step is the lawyer with them! They did not even send anyone out to look at the floor! Promised it was very durable and harder than hardwood! GUESS WHAT - certain shoes and high heels scratch the floor!!!!!!

Bellawood 3/4" x 2-1/4" Natural Red Oak - Excellent product and service. This is the second personal installation of this product I have completed in my home and I love both bedrooms. Getting ready to order more to replace existing lesser quality wood flooring in family room and upstairs loft/hallway. Great product and price. :-)

I purchased nearly 1100 sq ft of solid Brazilian Pecan from the store in Colorado Springs Colorado. The sales people at this location did a wonderful job all around. They were responsive, followed up with me on a regular basis, and will continue to provide advice to me on the installation. All of the product needed to be ordered with about a 5 week lead time. All product came in on time, and appears to be of excellent quality. The sales staff called me a couple days before the scheduled delivery to communicate and coordinate the delivery of the flooring. The product is currently acclimating and I will add to this review once the installation progresses.

Dont be fooled by the agreements you sign with LL. The installer (C Kinnison Flooring) walked out of the job and wanted more money. The agreement we signed was no good. LL washed their hands off the problem. Installation and warranty agreements are not legal. Installer can do whatever they want. Make sure to check the installer's references before you go ahead with them. Make sure your paperwork is legal.

On 12/17/2014 we place a substantial order for materials at a local store in Oaks, PA, to be delivered from their Greenville, NC store to an address in North Carolina. Delivery was promised on 1/8-9/2015. When delivery was not received by 1/10/2015 we contacted the store and was told materials would unequivocally be delivered 1/10/2015. Today, 1/16/2015, materials have still not arrived. Contractors have been scheduled since 1/10/2015. It appears the Greenville store simply lost track of the shipment and they made no effort to provide us with any status. We have been told delivery will not be made until 1/19/2015, although I did not get the promised confirmation today. I will never recommend this store.

I recently bought $2400 worth of wood flooring from the Lumber Liquidators in Holly Hills, FL. I was told by the salesman, Jim, delivery would be $125. A phone call later that day to confirm the delivery raised the price of delivery to $200 and I was told the driver would place the flooring (38 boxes) IN MY HOME to acclimate. When the driver showed up with the flooring (a contract freight service) he informed me he was not going to put the flooring in the house and they do not ever put the flooring in the house. He also said Lumber Liquidators FREQUENTLY tell their customers this lie. A phone call to Lumber Liquidators Customer Care Center confirmed that they know the freight company will not place flooring in the home. Thanks Jim, I just love being lied to. Now I can skip my morning walk and move boxes of flooring instead. BUYER BEWARE!!

My floor is cupping and separating. They tell me it is due to moisture - we put in the best padding with moisture backing lumber liquidators had Bella Premium. I live in NM not sure where the humidity is. I am constantly having static issues - no humidity here. I am told it is not covered as their wood is perfect - never a bad plank. Therefore it is not under warranty. Was told the warranty is only for laminate issues.

I purchased vinyl floor self sticking tiles they had on sale, which I was led to believe were of good quality and would stick to the floor I needed them for. I had a professional contractor lay this floor. He prepped the floor and laid the tiles according to the instructions. When we came in the next morning they had all come up, the glue did not adhere to the prepared floor and all the edges came up. Only about 5 % had affixed to the floor. I called the store they sent me to head office to file a complaint to get some money back. I sent pictures and filed all necessary paperwork as instructed. Maggie (terrible talks over you and won't listen to complaints) gave me the major run around. She lied about the product.

I bought the five-inch plank oak hardwood floors in the cappuccino stain. The wood was not at all like the sample. The variations were night and day. It was supposed to be a nice solid brown stain but the wood that came was almost black, only 20 percent were the stain that I had ordered. Not only were there variations in the stain, but the top coat had bubbles all throughout it. There were bleach specs all through it and damaged pieces. The top coat has bubbles all throughout it. It almost looks like a sticker goes on top of the wood and peels off and bubble up. The floor have been installed for 2 months and the stain is peeling up majorly. I am very unhappy. My builder tells me that if one of their specialist come out, they will not make a claim and in their dealings with them, they have never done anything about the problems consumers have. I am very unhappy with my floors and really want to sell my house because I can't afford 15k for new floors. I paid $5.99 a sq foot for ugly wood floors that don't even look like real wood. Do not trust the samples! Your disclosure pretty much says you can get all types of variations and spots and you have to keep it! On top of that, I have huge gaps because the floors shrunk majorly a month after being installed.

We purchased the floor in the early part of last year. At first everything seemed fine. In August we noticed that floor was coming apart and curling on the corners. We called to have them come back to fix it. Trying to get a hold of the installer is very hard and it is same with trying to get a return phone call. When the repairman got there, he did not have the paperwork needed to be signed before he could do the work. He had someone email it my work, which I had to print off and have my elderly mother drive to my house.

I purchased Tranquility vinyl laminate flooring from Lumber Liquidators for my business. My choice was based on their recommendation. The materials were installed by a licensed contractor. The flooring has a 50 residential/20 year commercial warranty. It started to break after 3 months and it has gotten worse - I have broken pieces everywhere.

I installed over 1100 sqft of antique morning star bamboo and less than 6 months later I have HUGE gaps appearing daily all over my main floor. The planks are literally shrinking and you can see the subfloor in some gaps!! Some planks are just lifting up because the gaps are so big! This is truly my worst nightmare as we spent so much money installing this floor and not even 1yr and it's ruined!! I can't believe they can sell a product saying 30yr durable warranty!!

I purchased 900.00 of calico cherry flooring at their Warsaw Indiana store. I rented a truck and made the four hour round trip after asking millions of questions about durability, the warranty, the proper underlayment installation instruction and install kit. I hired a local installer to install it. After two years it's heaving and peeling in several places. The planks are sliding leaving gaps. What a crappy product. I called them. After jumping through several hoops sending pictures product numbers and filling out countless forms they sent me 4 more boxes of product which I used to replace the damaged areas just to have the same problem in other spots. They should not be allowed to sell this subgrade paper coated crap to anyone. It's a big rip off. Stay away from their sub par product...

Awesome resilient flooring. Slightly more difficult to install as compared to standard laminate but well worth it. Much easier to cut with a saw even though a razor knife will work. 5mm vinyl laminate looks and feels good. Definitely worth the extra cost for a kitchen or bathroom. I am thinking about getting more for the bathrooms in the house.

The only problem we have is keeping floors clean. Additionally the mop/cleaning pole broke and we will need to replace that. Other than that it was a great experience and end result.

We had a wonderful experience at Lumber Liquidators as far as customer service was concerned!! Walked out of the store very happy and satisfied with our purchase. However, I only give it three stars because the Laminate flooring that we purchased (Vintners Reserve) really is an AWFUL flooring material!!

Submitted multitude of complaints, was offered a box of material after months of calls specialist involved. Never again will I deal with this organization as a disabled veteran/Usmc I cannot believe this would happen. Their quality values stink. Buyer beware, only had wood 3 months.

My husband and I have remodeled our entire house with flooring from lumber liquidators. Mostly of bamboo and engineered hardwood flooring. The staff at lumber liquidators are very friendly and willing to help you with your floor needs. The house looks amazing and I would definitely recommend the flooring their. We also purchased a butcher block for our bar and it came out beautiful! Nothing but good things to say about this company.

Insurance claim salesmen just wanted quick sale. We thought everything sounded good until installers were not aware of everything they were to do. They cut corners, scratched floor. Did NOT even know how to work with molding we were sold. Did not use all floor leveling we were told needed. Now floor in areas big dip! Asked about glue installer, said whole floor should have been glued. Salesman said no, then the glued edges that made a mess. Price of flooring good but be careful what you get told how durable the bamboo was. It scratches very easy. Store sent same person who screwed job up out. I was told they would get back out in about a week. Never heard from them. We have given up. I would never use their installers and be well aware of possible flooring problems.

FLOORING IS CHIPPING IN MULTIPLE LOCATIONS. VENEER CHIPS OFF AND REVEALS PRESS BOARD. NEW SPOTS ARE DEVELOPING CONTINUOUSLY. I purchased $3,426.68 worth of flooring from Syracuse #1036, 509 Liberty Street Syracuse, NY 13204 on or about May 12, 2013 US (order number is: ** and **). The salesmen were helpful and told us how easily installation is, how well the flooring holds up to children and animals, and it is just as good if not better than real hardwoods. We were initially pleased with our purchase. We even bought the underlayment, as highly advised by the salesmen who indicated that this was the base to the warranty should anything go wrong with the flooring.

Over the past 4 yrs. I've had excellent service from the Manchester NH store. The product I buy isn't cheap and yearly I do 1-2 rooms. This spring I did our master bedroom, 450 squares. Next year or in 2016 my last room will be our kitchen and I will officially have done the whole house. 450 sq living room, all 3 bedrooms and miscellaneous hallways. We love our hickory and imitation pine, Australian cypress --- looks like pine but better in our eyes with our 90 lb. dog who isn't fragile with the floors, ha ha. The team in Manchester is always excellent, customer for life.

We purchase approximately 1000 square feet of laminate flooring and had it professionally installed. After 4 months of having floor we noticed that it was bubbling at seams in over 65 areas throughout the floor. We contacted lumber liquidators customer service, filed all required documents as per their instructions, sent photos and waited 2 weeks for them to tell us that the damage was moisture entrapment and was not covered by warranty. They mentioned this was the consumer’s problem and there is nothing they can do. How can a floor 4 months old installed per their instructions have a moisture entrapment problem in more than half the floor? This is unacceptable and should have been handled with better customer service. I will never buy or refer anyone to lumber liquidators. Make sure you fully understand the warranty and do not take a verbal acceptance for coverage from their salesperson. We did not but noticed that the claims filed were due to warranty issues and not reading the fine print. This was a floor 4 months old and it looks as if it has been installed years ago.

Last year we bought a new house and it needed new flooring throughout. We shopped around and ended up at Lumber Liquidators. The service was great because the sales people were friendly, knowledgeable and helpful. We ended up installing 1500 square feet of hardwood flooring and have been very happy with the quality and look of the flooring. We are working on finishing our basement and I know we will end up back at Lumber Liquidators.

We got an awesome deal on our flooring. The staff at the South Bend store was amazing. I was trying not to be too picky, but this flooring was going through my entire first floor so I wanted it to be perfect. He was patient and helpful with his suggestions. We ended up with a top quality laminate which we love! We also walked out of there with a lot less out of our pockets than what we budgeted for!!!

We bought laminate flooring from Lumber Liquidators a year and a half ago. Since then we have several scratches and dents. This is all caused from just normal walking on the floor. All the furniture have felt pads on the bottoms and we've only used products to clean the floor that were made for laminate. We've had laminate in the past and never had these problems. When we file the claim we were told that scratches were not covered. And had I read the fine print you can't walk on the product with shoes. Really? So now I have a floor only 1.5 years old that looks horrible. I do not recommend this product!

Everyone was super helpful. I would highly recommend to friends and family. Great prices and great service.

We were very satisfied with our local Lumber Liquidators store. They were very helpful when we came in to pick our flooring and all followup communications, including getting replacement boxes for damaged goods. Would definitely recommend.

I had new wood floors placed in my kitchen last February for a gut renovation. The floors I chose had to match existing floors in the rest of the apartment. The salesperson was excellent at choosing a match and delivery was on time and intact.

We had a great experience with Lumber Liquidators! After several visits to the Chantilly VA store asking questions and looking at samples, we were easily financed and well taken care of! Awesome results! Everyone who has visited us loves it!

It was a pleasure working with the knowledgeable staff at the Pelham branch. Mark the GM & Erik the salesman were both exceptional and I will definitely be returning for my next project soon.

We purchased the red oak natural, Butterscotch, 3" flooring and had it installed a year ago. The sales people we worked with were very professional and nice to work with. What they told us they would do, they did. We have had lots of compliments on our flooring. Thank you Lumber Liquidators.

I can't express my gratitude for the helpful staff and knowledge they offered me and my family. The flooring we put down was easy to install and looks awesome. Not only did it give great complements to our home, it also has durability and has looked great for 3 years now. Our guests have even complimented on the product and have directed to your stores.

We are very happy with the services provided by Lumber Liquidators. The store personnel were very helpful with finding the right product for the job and the order was received when promised. The installers from Finishing Touches were very professional and worked with us to finalize all the details on how the flooring was installed. The finished job looked beautiful and we are still very happy with the quality of the work nearly a year later. I would highly recommend Lumber Liquidators and definitely use them for any future work.

The salespeople are quite nice -- be careful they don't oversell you -- but if you know what you want, and watch for sales, you can get a great deal. Easy to put the floor down and amazing finish!

I liked product quality but did not liked the person, location I bought this stuff. With multiple order, I spent about $4000 just on wood. As I said quality of the product is awesome - people I dealt with, no good. I submitted before/after picture too on their website. Never got any free wood cleaner as they said on their website!!! I'm repeating again. Product quality is top notch and people, customer service is bogus. Do your math before you deal with them. I never seen this worst customer service anywhere, so Good luck....

Given my prior white Berber carpeting that was impractical, I purchased both vinyl Bamboo for several unimportant rooms, and the Bamboo flooring for the major rooms. Installation was simple using a pneumatic stapler.

Before I speak about the flooring I would first like to acknowledge the service at store # 029 in Charlotte NC. If it wasn't for ** we wouldn't have gone as far as we did. What a serviceman. He knew his product, he was there the entire time during the shipping process and he was there to accept any and all excess materials. He also helped us with an installer that I can't say enough about, Ogle's Hardwood Flooring. Thank you **.

The store manager was extremely helpful with me choosing the right floor and how to install it. I purchased stranded bamboo and installed it in my whole house, it looks great! Even after I purchased, the store manager was still available to answer any question I had about installing it. Awesome customer service!

I have had no complaints. If I purchase an item that was 20% discounted in the system and own it for one year, Lumber will accommodate with the same 20% discount as long as it is the same item and in their system. Great customer service! Just wish I could have come in 2nd or 3rd for the before/after contests!

I put down the Black Mamba Bamboo flooring in the foyer and straight into the bedroom. It's a little bit of an upkeep with the dust showing on the black but no more than vacuuming a rug. It was well worth it from the comments I get on it. Easy to put down, we did the staple method and it was done in a day. Highly recommend and very, very durable. Love you LL.

Overall I am enjoying my DIY beechwood laminate flooring; however, after I purchased it for $2.07/sf the next week or so it dropped to $1.99. I was disappointed by this but the boards are still holding up 8 months later.

Went back and forth trying to decide if I wanted the black bamboo flooring because of it showing dirt. Decided to purchase the flooring and I love it. Doesn't show dirt like I thought, easy to clean.

Our salesman was knowledgeable and very helpful... Jason.

We bought and installed 800 sq ft of this 4 1/2 wide pine floor 3 years ago. The product was superb, testing random boxes they were all exceptional with the appropriate moisture content and had a Wonderful mix of grain and knots. Nailing it down was a snap with the nail gun purchased with the order. The floor looked beautiful. Now 3 years later it looks even more fantastic as the golden color has darkened a bit with sunlight exposure. The installation was in a lakeside home so the natural pine fits in well with the area. Also as this is heartwood pine we found it to be far more durable than regular soft pine. We are thrilled with the floor and get nonstop compliments. I did send picture to Lumber Liquidators after finishing the install to show off the quality of the wood and my work. Thanks for an excellent product and the installation guidelines.

Love our new bamboo floors! Staff was good at the store and also installers were good. Have noticed some flaws in our install after having the floors for a few months now. Also had an issue with a shortage but the store did the best they could in getting things taken care of. Have already recommended Lumber Liquidators to a few friends. One has even had their floor installed and loves it.

We went to all the competitors stores and couldn't find what we were looking for. We went to Lumber Liquidators and looked, the salesperson showed us the bamboo flooring. He showed us a demo and we choose the Peking Stranded Bamboo. It looks beautiful. We are so happy with our new floor.

I am very satisfied with the quality, cost and installation of my flooring. This covers almost 1,100 square feet of my living space that was replaced due to a flood. Would highly recommend!

I love my floor. Have a lot of compliments. I wish I would have done it a long time ago, and the people are very nice to do business with. Thank you.

I wanted to replace my laminate, 2 different brands, with hardwood floors. I read reviews and did my own test with a hammer on some samples from different places and decided the Handscraped Bamboo floor from Lumber Liquidators. I watched videos and learned how to put the floor down. I did not take into account some of the other supplies that were needed to complete the job. Floor nailer, cleat nails, underlayment, saw to cut the flooring. I decided after removing my baseboard to replace that and ended up replacing the floor vent covers as well. It turned out GREAT and I am VERY HAPPY with the results. Be sure to estimate the amount you'll need so you buy enough flooring and don't run out. I had to make 2 extra trips to get more and the 2nd trip was for 2 boxes. Each trip was 2 hrs away because my local store didn't have anymore of my floor and it was easier for me to drive there than to wait and pay for the shipping to my local store.

We had a good experience with Lumber Liquidators. We found the staff to be friendly and knowledgeable and the installers to be prompt and professional. We love the updated look to our home!

Everything from the beginning of walking into the store, to the purchase was exceptional! Their customer service was awesome and they really know their products. Obviously, the best part are their prices! Got an Engineered Hardwood Floor that should've been 3x's the price! I will only go to Lumber Liquidators from now on.

It didn't take long for my wife and myself to decide to go to Lumber Liquidators for our flooring needs. The Boise location was very helpful and informative on both products and best ways to install. We had an overall great experience and love our new floor! We will definitely be going back for our next project.

Lumber liquidator helped save me 50% of what other companies would have charged me!

I love my new floor.. I am so glad i got it done.. and it smell better and it easier to clean.. Thank you so much again and again.. :)

From the day we walked into the store to the day the floor was installed. Everything was perfect.

I am thrilled with the service and product I received from Lumber Liquidators, in Lorton, VA, off Backlick Road. I entered in after visiting many big name stores that sold flooring, and never felt as at home as I did at LL. The gentleman who helped me out, Shawn, was phenomenal. He walked me through laminates and hardwoods, and took the time to explain that not all laminates are created equal. He mentioned that LL had contractors who could do the installation at a great price, but when I mentioned to him I wanted to do the work myself, he instilled the confidence in me that I could actually do it. The entire team was friendly, knowledgeable, and cooperative. I walked a week later, and Shawn looked up, and addressed me by name.

My floors are beautiful, had to get the installers back to clean up the finished work. The staff at Lumber Liquidators were great!

We had the best experience with this company! We had shopped around for quite awhile before going with them. From the sales person to the product itself we were very pleased. Our floor turned out beautiful! Would recommend to anyone who is looking for a great product with very good customer service.

I was very pleased with the service and how knowledgeable the staff was. I had a problem with some of my product and they handled it without hesitation. They were very courteous and kind. I have recommended Lumber Liquidators to all of my friends that are looking for flooring at a reasonable price. I am very satisfied with my flooring.

I was extremely pleased with everything I experienced with Lumber Liquidators. The floors look fantastic and I would highly recommend them to everyone!

I don't have a complaint about Lumber Liquidators. They have, in my opinion, the largest and most varied selection of flooring in the industry. Their staff know the products they sell and are very helpful, but not overbearing doing so. If an ad pops up, among the info provided is the quantity of material available. There is no guess work figuring your needs and no phrases like "limited quantities" or "2 at this price." I find this approach most satisfying. It beats shopping in person only to find the product "sold out this morning." Keep up the great work! I'm planning my next project now and it includes material from Lumber Liquidators.

The store and customer service folks were a pleasure to work with. No complaints about either of them at all! I did have an issue with lots of damaged pieces of the laminate coming right out of the box, but was given an extra box for free. I did notice a scratch on my floor which I thought was odd because these are supposed to be so durable, so I was disappointed in that. I don't have small children or pets, so again, that was very surprising. :(

I went to pick up 65 boxes of flooring for a customer. I made the mistake of Assuming they counted them and signed for the order. I was distracted by a truck issue and worried about the weight. When I got home and unloaded, I realized they were 9 boxes short. I called right away and figured they would just look and find my nine boxes but they got very defensive and said I signed for it and didn't really want to even check into it. Went online to customer care, they seem to be no help either. The whole order from day one with the quantities they had and needed to get and delivery date was a mess. I will never buy anything or recommend them to anybody anymore.

Sept. 2014 had Lumber Liquidators install new laminate throughout the house. We called because it's coming up and chipping on the edges all over throughout the house. They sent out the installer who put it in. He got back to them stating it was a product flaw. Lumber Liq. insists it many things. Moisture issue or lack of. If not that installer fault. They wrote stating they will not warranty the product Cumberland mountain and to contact installer. Out of his pocket they want him to replace all. Now they are mad because I don't want to reinstall any of the product. They also want me to sign a release stating I don't hold them accountable and I'm happy with the repair when they have done nothing at all!!!

Overall, we had a good experience with Lumber Liquidators- price, material, installation services. With that said, when the job was done and we had one measly bag of $89 underlayment to return, we got whacked with a 20% restocking fee- for the guy at the cash register to pick up the bag, and carry it back to the warehouse area and put it on the shelf. Seriously?! I could possibly understand a restocking fee for something they do not carry/had to order in... But in this case, the product was going back to inventory they maintain! We have another large project we are considering. It will not be with Lumber Liquidators. In my case, such a stupid customer policy will dictate where I spend my future money.

I purchased my retirement home on July 29, 2014. Based on recommendations from family members who used and installed products from LL, we purchased $10,000 of Morning Star Bamboo 5/8"x6' floor with Morning Star adhesive. Based on directions from store staff; we placed the packaging of flooring on studs in our house for 30 days and cut the ends off each end of the box to allow acclimation. I added a floor fan for air circulation and left the ceiling fan on 24 x 7 days a week. Temperatures outside here were 90-110 degrees; with the inside set at a constant 78 degrees (desert in S.Ca.).

I was extremely dissatisfied with the quality of the flooring. The flooring was clearly milled incorrectly and the varying widths caused severe gaps. There were several pieces that shattered as my installer nailed them. Also, many knots filled with a polyresin caused a terrible inconsistent finish. I contacted Lumber Liquidators and got the run around between corporate and the local store. The local store manager Bob, was absolutely wonderful and cooperative; however, his hands were tied and he referred me to corporate. The woman at the corporate office was extremely unpleasant. I informed her that I am in the process of building a brand new home and this defective flooring has postponed my move in date of 12/23. I needed an answer immediately on how I was to proceed with this flooring; however, they cannot help me until Monday, December 8th. She said it will take 10 days to investigate.

We bought Bellawood Bronze Ultra-Strand Bamboo from Lumber Liquidators. This Bellawood Bronze Ultra-Strand Bamboo SKU# 10027684 is not what you think it is. While it is true that is a solid hardwood, the grain pattern is printed on the surface like a cheap laminate. Perhaps some would not find a problem with that. Most I'm sure would expect the beauty of a natural bamboo finish especially at a premium price, not some printed pattern like a cheap $.69 laminate. The printing is of such poor quality and noticeable. The "grain" repeats itself precisely every 47 1/4". I returned this fake to this store and got "whacked" with a 20% restock. Really?

Casa de Colour hardwood flooring - What a bunch of garbage this hardwood flooring is. Each box contained numerous pieces that were warped or damaged (broken tongues). Turns out the products from Lumber Liquidator is manufactured in China. This explains the poor quality. If you can get this on sale, go for it (but we warned), it'll make your install harder than normal. If you dealing with the store in Pickering Ont, avoid dealing with the sales guy with the tattooed arms. He's a real **. No training in customer service. It's like you're bothering him to buy their products.

It is very disturbing to have done the proper research, paid over $5000.00 to have new wood floors and have nothing now. This vendor did not provide good advice for the product chosen and does not back up their product. I do not recommend Lumber Liquidators.

We purchased $5,000 worth of Jamestown Brazilian Koa laminate flooring in June 2014 for our entire house. Within a week we noticed that whenever liquids of any kind touched the flooring it would swell at the seams almost immediately. I called and was told to contact customer care. There has been no communication. I leave messages and my caseworker does not return my calls. I called the store and spoke with the guy who sold me the flooring and he said that that is what happens with that flooring and that he always lets customers know before they buy. Nothing was ever said to us and he flat out told me they know it's defective. Then he said, "I would have told you but I wasn't working here in June." What kind of flooring is not durable. It's flooring! People walk on it every day all day. Their installers charged us 600.00 for a subfloor in a galley kitchen and since they were in the middle of the job we paid. I was also told after installation to never wash the floors with water! Very expensive mistake! DO NOT BUY BRAZILIAN KOA!

There have been no changes in our home, same ac, same heat same everything, except the darn floor! They have been giving us the run around for a year, then finally sent an "independent" inspector. Sure enough, he says the humidity in the house is beyond acceptable limits. They could have told me that before they put the floor in!!! To all reading this, the extra 3 or 4000 dollars saved by having a reputable flooring company do this $9,000 job would have been well worth it.

Be careful when using installation contractors fr0m LL. We purchased hand-scraped wood floors & understood there would be imperfections. However, when I asked the supervisor to refrain from placing pieces w/ deep carvings in high traffic areas, they still did so. It was necessary for a 'fixer' to come out & replace several severe pieces (when walking w/ socks these areas catch & leave fuzzies). The procedure necessary to remove & replace these pieces was very disturbing, so we chose to leave most of the 'bad' pieces as is--as we were afraid there would be damage to trim, walls, etc.

I went to the store, picked out the flooring I wanted, and paid $25 to get someone to come to my house and take measurements. The girl waiting on me filled out a sales quotation and told me that once the measurements had been taken, the floor installer would work up his own quote and send it to their store. She told me the flooring I wanted was in stock and once they heard from the installer, they should be able to get the materials to my house the very next day. So, the measurer came to the house and the next day the installer called me and said he would send his quote to Lumber Liquidators and I should be hearing from them the next day. I waited two days and I didn't hear from anyone.

I purchased $2980 of flooring, an employee loaded the flooring on my truck. I noticed one badly damaged box and asked it be exchanged, which it was. I signed a document saying "I received the floor complete and in good condition." I drove away, 45 minutes to my home. While unloading the flooring I found two boxes severely damaged. The company policy is that if you signed for the product, it's now your problem. I was asked to drive the boxes back to the store and exchange them for three new ones thusly setting my project and my life on hold yet another day so as to reload their damaged products and drive all them back to the store. I have to believe the employee saw the damaged boxes and loaded them anyway. And honestly, had it been one box I would have said nothing but four boxes is an insult?

Purchased 500 sf of bamboo flooring product known as Xindi Bamboo 1/2 x5 click from Lumber Liquidators and had it installed. Upon review and inspection of the installed product we discovered that 50% of the product does not match the store sample and internet sample. The product appears to be painted on. We filed complaint with Lumber Liquidators and they stated that the warranty does not cover defective boards that may vary from store samples.

We purchased St. James 12mm Nantucket Beach laminated from LL in Bolingbrook, Il. We installed 144sqft over a concrete floor in our family room. We used the blue moisture barrier over the concrete. We have had this for several years and it is still fine. It is not easy to install and there were a few pieces that we could not use. That is true of any flooring. You have to work at getting the joints "snapped" together. In the family room the main floor is covered with an area rug. There is no blistering, no pulling apart, no discoloring. We installed the same in a 6ft x 14ft hallway; this was laid over the old tile. This is about 1 1/2 year old and looks great. The people in the store were nice and even helped ship some extras to a store in Rockford for my son to pick up. We have since done a 10ft x 16ft room in the bamboo finish of the same material and are planning to do our living room/dinning room of about 400 sqft in the same Beach. We are very pleased.

What I originally thought was a great deal on a small lot purchase became a huge liability when a home inspector during a real estate sale identified the naturally occurring defects in the wood were the result of a Wood Destroying Insect infestation. An active WDI infestation can cause damage to the flooring and wood structure of a home. I spent $135.00 to hire an entomologist to determine that the infestation was inactive. Lumber Liquidator's customer service declared it an installation error even though the manager and assistant manager in the store in Cleveland OH admitted that this was the first time they had seen a (Wood Destroying Insect) Powder Post Beetle infestation. Which brings me to my original assumption; this was an uncommon occurrence and this was a defective product.

The advertisement showed one several "sale" items are $2.50 a sq foot for hardwood flooring. They get you in and none of the sale items is available. They create a perception of scarcity. I got upsold to a product for twice the price and half the quality. When I got it home I found what was in the boxes was the product I told the manager I did not want. I am stuck with 500 feet of substandard flooring.

There is nothing worse than this company. We had to call the police on the installer/Bully that was actually the best part. Customer service Sucks - only cares to get paid... Nothing else for work they haven't done.

We purchased 400-500 square feet of black bamboo flooring from Lumber Liquidators for our kitchen and bathroom. After two years, we have a MESS in our house. Our "black" floors are now streaked with natural bamboo color and the whole thing will have to be sanded to remove the finish. That will be both messy AND expensive. LL says it's all our fault because WE MOPPED THE FLOORS with something other than the product they sell. Not only were we not told about their product, there's nothing about how to clean the floors in the flooring box literature either. So we used mild vinegar-water solution recommended on lots of websites. All we asked for was to be reimbursed for the cost of refinishing the floors. All they will offer is more of the product to replace what's damaged. Since only parts of the floor have lost their finish, we would have to trust that the rest of the finish won't fail in the future. None of this matters to LL. I have photos of the damaged areas on our floors and the letter from LL to prove they are happy to hold us totally responsible for what happened with their product.

I did not end up purchasing from Lumber Liquidators. I wanted to purchase the Silver Strand bamboo. I was assured the product would work well with evaporative cooling by a sales rep. For some reason I felt he really didn't know and did my own research online. I returned to ask further questions. If I decided to purchase, I wanted to purchase during a widely advertised sale to save money. The Silver Strand was on sale but they had raised their prices first so there really wasn't much of a sale and the savings were not what they would have been.

We have been trying to get Lumber Liquidators from the Denver, Colorado area to come out and do an estimate for a wood flooring job. We started 3 weeks ago. I was asked by the estimator to take pictures and send all applicable information for our job. I sent the email and heard nothing for a week. After calling this estimator back he told me he never got the email. He then said he didn't need the pictures now and that he would have one of his estimators contact me for an appointment.

I purchased my flooring on 9/26. They said they didn't have enough in stock to fill my order (250 Sq ft) & that a truck was coming in that night. It is now 10/04 and my floor STILL not in. NOW they say 10/07... They draw you in with a low price KNOWING they can't (or won't have it in stock) deliver, but they have your money!!

After all the good things the DIY and Home Improvement TV shows have been saying about bamboo, we purchased (from Lumber Liquidators in San Antonio, TX) the silver strand Morning Star Bamboo for two offices in my home to replace the Pergo laminate we had for 13 years (Pergo had NO issues). We added a subfloor of 3/4 good plywood (not particle or cheap-grade ply). Ply was glued and "shot" w/ nails into the concrete. Bamboo was acclimated in my home for several weeks and then installed using the glue down method. Space was left around the perimeter for breathing of the materials.

We spent thousands of dollars and went with the LL recommended professional installer. Within weeks, we noticed chipping, lifting and separation. We began calling, photographing, emailing, etc. They finally sent out a third party investigator. We just received the notice that they will not warranty the product because of "faulty install" BY THEIR RECOMMENDED CONTRACTOR!!! In addition, the product we were sold was supposedly Made in the USA--nope, China. One of my children cannot walk barefoot on the floor because he will blister from the formaldehyde content. We saved for years for this floor, it will need to be replaced. Please RUN to another dealer. This company does not care about the customer one bit. This has been a devastating blow to our family.

We purchased St. James 12 mil. laminate flooring from Lumber Liquidators. We installed the flooring in every room of our condo using Lumber Liquidators premium padding/moisture barrier. The installation instructions were worthless, but we did manage to install the flooring and it looked beautiful, for about 2 weeks. After that very short period of time and over $5000 later we started to notice blistering. We went back to Lumber Liquidators and were told we would have to contact the manufacturer. We asked for the name of the manufacturer and were given a number.

Well I went to Lumber Liquidators and I was going to buy the laminate flooring. I was talked into buying regular wood floor. We install the floor and to my horror, all you can see is feet print when you walk on it and chips. It would chip so easy. I paid 2000 for this floor so I called Lumber Liquidators office and spoke to Olesya. She was very kind and seem to be helpful, asked me what I wanted. What I wanted was a beautiful hardwood floor, not a piece of crap floor that I got. You can't walk on it or is it has foot prints all over it from your feet. I had people over and I'm talking no children, people over 55. When they left, there were so many marks all over the floor it was embarrassing.

We ordered some wood flooring by phone with lumber liquidators and the woman I spoke to sounded very nice and helpful. The problem was, she wasn't honest. In addition, after emailing me the confirmation of order, she wouldn't respond to any further communication from me. She told me the flooring was at the store location, but the transition pieces were being ordered and the store would call when they came in. We specifically spoke about us going to pick up the flooring so we could get started. When I called the store to let them know we were coming and get an update since no one had contacted us, they told us the flooring would not arrive for at least 2 weeks. However, the gentleman called another store and said they had the flooring and arranged for us to pick it up there. When I called ahead to make sure it was okay that the order was in my name but my husband was going to pick it up - the representative was rude and unhelpful and very clearly indicated he couldn't be bothered.

We have ordered and put a down payment on the floor and were told that it was going to be delivered to the store in 3 weeks from the central warehouse and we were going to be notified. 3 weeks later no one called us. When we called we were told that they only had half of what we ordered and the rest was on the back order again with unknown date of availability. No explanations, no apologies, no attempts to fix the situation or give us a discount should we choose another floor. Manager said "we haven't promised you anything" (although I have a receipt from 3 weeks ago stating how much of the floor we ordered!) and hang up on me.

We purchased our flooring in April. We bought 65 bundles. We had a licensed contractor install flooring. Looked very nice when finished. This was installed memorial weekend. Shortly after installed, we noticed some of the edges were turning up. I contacted customer surface (Courtney) and we was told to send pictures. We sent pictures and we were sent your warranty. The warranty covers nothing, and you are never in the wrong. I keep hearing about humidity affecting the floor, but when picking up my flooring it is kept in a wide open door warehouse. My floor was stored in our home until installed. I wrote this and I feel better, but don't expect anything to be resolved.

After three months big gaps cupping lumber liquidators said "too bad we only guarantee the finish." $4000.00 later my floor gets worse everyday. They have never sent anyone to inspect yet they say bad install. I had another floor company inspect and was told the click system failed. I am still disputing with the help of capitol one but either way I did not charge the installation and these installers came recommended by lumber liquidators. Lumber Liquidators should not be allowed to do business. Read the reviews. How many people have they done this scam to? All the same complaint.

Do not buy their products, worst ever. I'm a professional flooring installer, I installed their product. Worst products to install. They fail every time. They purchase the cheapest flooring from China and sell it to you to make a profit. The home service store or trust hss is a rip off to contractor, as they charge you 17% of your Bill.. Don't use them or their products. Stay away is better.

Morningstar Bamboo install - Installed August 2013. Kitchen and laundry area. Started to separate after a few months. Big gaps - it was possible to remove a piece of the flooring - the gap was so big. Also surface of flooring is starting to get a little wavy. Looks like the grain is separating. LL not willing to admit to problems with the product but it's evident that it is flawed.

A very unpleasant experience. Lumber Liquidators (Store #1301) did not deliver all the wood we paid for; they delivered a little more than half. I didn't realize this until the next week when my carpenter came out to install. He said I should have 23 bundles. I only had 14.5 bundles. When I called the manager he asked me if my wood was secure during that week. YES. We signed the delivery paperwork. YES, BUT the paperwork does NOT state how many bundles there was. How are we supposed to know what 455 s.f. looks like. His answer? "Who doesn't think to ask?" That was seriously his answer. Their delivery guy missed the window and we had to reschedule for later in the day. I told the manager that wood was on and off the truck (b/c a different truck delivered) and some must have been left off. He said it wasn't on and off a truck. But, it was b/c the driver told me that the wood was going off his truck and would be delivered later.

My wife and I purchased a bamboo floor with a floating installation. We hired a professional installer, who laid the floor. We followed all the guidelines about storing the floor and acclimating the product and using all the materials that were recommended. This product was installed using the same subfloor that was carpeted before. Nothing was installed without the thick pad under lament. None of the house was new construction. The house is 30 years old, so any additional settling would be minimal and it is a FLOATING floor.

My new floor sure looked beautiful in January when my contractor installed it. However, I have a concern about the finish and would like someone to look at it. The Buffalo, NY Lumber Liquidators store who sold me the materials said they don't make house calls, and I had to call Customer Care. This was June 23. I called and was told to complete a form and submit photos of the floor. I had a message on voice mail from Customer Care on July 30. I have returned the call twice with no response. I'm very disappointed in the service. You get what you pay for.

I purchased close to $6000.00 in flooring from Lumber Liquidators and was told by their bogus salesman that the Brazilian flooring I was purchasing was SCRATCH proof and was the 4th hardest flooring in the world, so it would hold up great since I had a 115 pound Rottweiler. After 6 weeks, there is 2 pieces splintering in the corners, and needless to say it is scratched up worse than the flooring that came with the house 18 years ago. After I contacted corporate, which you can only do by email, somehow it was all my fault. The 100 year warranty given by Bellawood is a SCAM, and useless. I should have known that this company was a JOKE when I found that there was no one to call and speak to when you as a consumer have concerns or issues with their product.

We recently bought a new house and were ripping out all of the flooring. We spoke at length with a salesman at Lumber Liquidators on every aspect of the current flooring, sub-flooring, our lifestyle (we have a big dog that sheds and has thick nails), you name it. We ended up buying dark bamboo strand floors - the salesman assured us this was the most durable. He also assured us we'd have to glue the flooring down, even though it's click strand, because we were covering such a large area with no transitions - fine, until the flooring glue cost us over $1,000 in addition to the $6,000+ I was already spending on flooring.

DO NOT WASTE YOUR TIME with this crew. RUDE, LIARS and honestly couldn't care less if you ever come back or not. Last week I purchased Hardwood flooring for a kitchen remodel. PAID for my order which they were pushing as a close out. I checked to make sure they had enough for my job which they did. Told them that the crew putting it in would be there Saturday morning to pick up @ 9am. I get a call from floor crew telling me that LL does not have my order. There is none of that material anywhere.

I began speaking with them the last week of May to get an estimate to order and install flooring. An installer who appeared to be knowledgeable came out and took measurements. He stated that he would have an estimate to me on Monday due to his computer being down. I had to follow up on Monday, Tuesday, and Wednesday to finally get an estimate on Thursday and then the estimate was wrong. They threw in a bunch of extra stuff that we did not discuss and I did not ask for. I continued to ask questions via email and no one could answer my questions.

Went to LL in N Hampton NH, asked about hickory engineered BELLAWOOD. We asked if it was from CHINA twice, they said no twice. Boxes came with decals PRODUCT OF CHINA. We complained, they said maybe the boxes were mislabeled. LOLOL talked to the buyer at the corp head quarters. I now have Email in hand from the main office. My bellawood floor is from china??? Spread the word, deceptive sales or outright lies.....you decide.

We were unsure as to what type of flooring we wanted when we went to Lumber Liquidators. The staff was very knowledgeable and we ended up picking out laminate flooring. The gentleman walked us through the ordering process. When the order came in, they loaded the boxes for us. The installers were skillful. The job looks great and we couldn't be happier!

I ordered flooring on May 19 and waited 3 weeks to get it. After I waited to get an estimate for installation, went to get flooring and they had sold it to someone else. It matches the existing floor, so I have no choice but to wait. WHAT CUSTOMER SERVICE...

I've bought flooring from here several times. No particular issue with this branch but the product is another story. One of the floorings I purchased had issues and I was told to contact corporate for any warranty information. I jumped through a variety of hoops and sent in some of the "extra pieces" I had left over from the project. Instead of being provided any remedy to correct the splitting in the defective flooring, I was told the issues was "my" error and tough luck. Now I'm out the extra pieces I had for backup in case I need to replace a portion of the flooring (because they wouldn't return them) and wasn't provided any remedy for the cracks in the seams of my laminate. I'm still providing 2 stars because I've had decent luck in the past and I suspect they may not be the only place that has a bogus warranty that doesn't cover anything.

We purchased 1100 sq ft of the laminate. The estimator came to the house and gave us a bid for the install. The product and installation material was delivered satisfactorily and the install date was set. The install crew came a day late and then only stayed for half a day. By day three, they were rushing to finish the job and stayed until 11 pm the third day to complete the job. Next morning, in the light of day, we saw the shoddy, unprofessional job - gaps in the quarter-rounds, no stain to cover the nail holes, sagging flooring where there was insufficient floor prep, unmatched colors of quarter-round, etc... The detail work was terrible so I took pictures. Called the sales guy and he agree it was terrible. I gave them another chance and they only made it worse. I called my bank and the money I paid was put back in my account. I am having a professional come and finish the job and I am still undecided as to whether or not I file suit in Harris County, Texas. Do not use their install crews. Go find your own.

I bought a miter saw and jig. SAID THEY HAD IT IN STOCK. WHEN I GOT TO THE STORE said they would not have for days from now. Did not cost a lot... until I pay for gas to go 30 miles one way make total 120 miles for a 5 dollar tool. Make sure it is where they say it is.

Has anyone else purchased Brazilian Bellawood from the Lower Manhattan Lumber Liquidators and had the floor crack and gap? I had this experience. It is the worst purchase I have ever made. The 100 year warranty is not worth the cardboard it is printed on. Please contact me if you had a similar experience.

I got their bamboo product for as little as 900 sq. ft. of which half turned out to be bad and the installer laid it out very carefully but the discoloration was so evident. When I sent executive customer service sample, they said they cannot guarantee what manufacturer produces in the same lot and I should have checked each board before buying. They are the worst people and every time I see their ad, I want to scream and tell people never to go near them. They are liars, cheats and scamsters from top to bottom because I raised the issue at every level and they tried to fob off the issue to manufacturer, installer and then myself but not holding themselves accountable for taking all the money and selling me crap. They are not fit to be selling any product in this country.

We've had a similar experience as the other people have: bought bamboo flooring, acclimated it for 6 months indoors, had it installed, and it began to fail within a month. Had the installation rep come back out, and he agreed there were issues. He agreed there was an issue, but thought it was defective material rather than an installation issue. He referred us to customer service, which is nothing more than a kangaroo court. Nothing but crickets from them despite dozens of phone calls and emails. They have my money, now they are finished with me. I would NEVER recommend using this company.

I regret ever setting foot in this place. I had gone in asking for unfinished floor and told the salesperson I wanted the hardest wood I could afford. I told the salesperson that I have four kids, two cats, and maybe a dog someday and that I was looking for something as durable as possible. The salesperson told me that what I should not get unfinished flooring, that what I should get is prefinished bamboo Bellawood. He told me that if I get unfinished flooring and have it finished that the polyurethane will be easily scratched. He went as far as saying something like, "I'll sell you whatever you want, but if you want something durable, this is what you need". He convinced me.

Well, If you are reading this, you are probably an unhappy, irritate customer who got ripped off by Lumber Liquidators for $1000.00's of Hard Earned $$$$. I bought my flooring in Colmar, PA from Tom the Manager, nice guy till I had a problem. How they sleep at night knowing their product is defective and will fail is beyond me. When I did have a problem, everything he said went out the window. I even picked up the flooring early so he could get his commission quota for the month. Everything everyone else has written, this all like a broken record. Lost paperwork, never received pics or emails, resubmit, so familiar.

We asked Lumber Liquidators to recommend installers. We also asked the approximate cost of installation. We were told it would be about $2 per sq ft. The installers quoted $5. We got a second quote and found that the installers not only over charged but told us we needed 550 feet of wood when in actuality we need 325 feet. When we complained to lumber liquidators they were not surprised and offered to see if they could get the installers to "come down". Looks like they are making money off unaware customers who trust them.

I purchased $6000 of morningstar bamboo from Lumber Liquidators in Jan 2012 and $3000 more in adjacent room on same floor in April 2012. Approximately 6 months after installation the $6000 floor began to show gaps and shrinkage. The 2nd installation has been trouble free. I contacted the LL store and they said not our problem. Contacted LL customer service and they told me it was my fault due to humidity levels in my home. If that were the case the $3000 floor would also show gaps and shrinkage since they are next to each other! Their salesman never mentioned any problem with this wood and humidity. Salesman said the wood was "tougher than oak". What a lie! It scratches plenty! They offered $200 on a $1000 repair contingent on me waving any future claims. What a joke!

Buyer Beware and I can't stress this more! If you buy this flooring, you will be sorry. My husband and I purchased about 500 square feet of this flooring for our dining room and living room in June 2013. Within 2 months, the floor started to separate and became unclicked from the locking mechanism. This floor was installed without the baseboard. After 2 months, I now have a 1 1/2 inch gap that runs along my entire wall when measured from the baseboard, not from the wall. I also have 3 other gaps right in the middle of the floor. Six months later, installers (which were referred by Lumber Liquidators) came back and added a transition in my hallway which I did not want but let them do it if it would solve the problem. Not more than 3 months after that, my floor is still separating. This is obviously a defective floor. I have contacted Lumber Liquidators and they have more loopholes than you can imagine to wash their hands of the situation. I have done everything by the guidelines, buying a humidifier, cleaning of the floor and have baby sat this floor from the day it was installed. Lumber Liquidators will do everything and anything to prove it's not their responsibility. They are "NOT" a reputable company. After this experience, I wouldn't recommend buying any type of flooring from Lumber Liquidators.

On April 27, 2013, in good faith, I placed a $2,000 deposit on Lumber Liquidators Brazilian Teak Bellawood Flooring at their lower Manhattan store months before it was to be delivered. On June 27, 2013, I paid the balance in full of $7,032.11 in advance of the delivery on July 1, 2013. The flooring was delivered to a New York Apartment where I do not reside. Lumber Liquidators knew I would not be there to sign for it or inspect the materials. Yet they assured me it would be delivered perfectly and put into the corner of the empty apartment. The building manager gave them access to my apartment. His signature merely indicated the flooring was delivered by them and placed inside the apartment by them. They said I inspected it and signed for it. I was in PA, which they knew and had called me there for the credit card information.

I bought almost 1000 sq ft of their top-of-the-line bamboo flooring in March/April 2013. It acclimated in the house for almost 1 month prior to installing. It was installed exactly as the directions stated. Before purchasing, I was assured by the manager of the store that there was a 30-year warranty - if there was any problems, they would replace the floor. The floor looked beautiful until Jan. 2014 when gaps started to appear. The store told me to purchase their colored caulk & fill in the gaps. I did. The gaps continued to grow.

In January of 2013 we purchased 545 sqft of their St. James Collection Szechuan Ming Bamboo laminate that has a 12mm pad attached. We installed this product as directed under the supervision of a contractor friend. We let the product sit in the room it was being installed in for 1 week. The instructions said we only had to wait 48 hrs. Since installing this product, we have had to replace many planks that chipped when things were dropped on them. We even had to change several out after a friend came over and wore high heels and the floor chipped where she walked. The final straw was when we returned from an overnight trip and found over half of the boards in our kitchen curled on the edges. We had a family member stay while we were gone. When we came in the door, we could hardly open the door because the planks were so curled. The family member said nothing had been spilled on the floor. We went to the local store to discuss the "30year warranty" that the product carries.

My install went well, but I'm concerned with illegal logging. No problems, but won't buy more from LL. I found out LL is a major buyer of the 80% of illegally cut wood in Russia. China is a big player too.

Loved the color and look of the floor. Went to LL and asked what would be the best kind of flooring for a small salon. Upon the suggestion, I purchased a laminate flooring. After a year I began to see bubbling in spots and chipping. LL is failing to work with me to correct the problem. They said I would have to get an investigator and pay for it out of my own pocket to pursue it. Very disappointed in how the flooring is holding up. Would not recommend. Won't purchase from them twice.

We purchased hardwood flooring from Lumber Liquidators (totaling $7,354.35) and we used their recommended installers. The contractors did a very poor job and even messed up our staircase. It has become a trip/fall hazard especially for my husband a disabled veteran. Our staircase is not in code now with the NC Inspections Department. This happened April 22, 2014 and Lumber Liquidators is claiming that there is no manufactured material default. The flooring is terribly bad. However, an inspector from Lumber Liquidators detailed and photo documents of discoloration, open grains in multiple areas on the face of the boards and there was no stain in the open voids of the boards. All the blame was placed on the installer but the wood is also bad. We have photos (link below) of over 100 pictures. Please help us, we need immediate help because of the trip/fall hazard on our staircase.

We bought around 1000 sq ft of Morning Star top of the line bamboo (as claimed by LL), got it installed through their certified installer. It was installed in first week of April 2014 and 2 weeks back we noticed cupping and also we feel it is kind of shrinking. From last two weeks we are trying to contact their support with no luck. Must have left 5 voicemails, few emails but no response. Every time you try to talk to person they assigned, either she is on break or on phone or not in. I can't believe we spend $9000 with them. I am from Katy, TX. Anyone else form TX, let get together and bring a class action. I did saw few complaints from TX.

I purchased a few months ago 11 boxes of Bellawood engineering floor from this company. I kept this boxes unopened in an apartment building where it supposed to be the installation. I contracted an installation company, suggested by them. When the installation guys opened the boxes, they discovered that about half of the planks are cracked (see pictures) making the installation impossible. I asked them if the reason is the storage conditions and they said no, the humidity and temperature in this room are perfect.

They recommend to use a glue for stairs flooring, so I bought a glue which is about $180. When we open the glue, our labor said it looks like got dried... So, I tried to return it, but the worst company's employee said we can't return it because you're opened... and it's normal it's dried on top few inches. I think I don't know their quality, but it's much expensive than Home Depot in usual material. In addition, their overall service from employee is the worst....

We ordered our floor back on mid-March 20014pm. It is now mid-May and our flooring has not come in. It was promised May 8. I called and they were going to get back with me. No one called back so we dropped in to the store and they said the floor was not in but offered us another floor that was in stock and they would split the cost. No, we said this felt more like a bait and switch and would think about it. After reading the reviews, we decided that 'LL was not a forthright business and cancelled our order today and requested a refund of our deposit... we are looking at other companies for our floors and stairs.

In July 2013, I purchased approx. 300 sq ft of bamboo flooring Lumber Liquidators with the expressed requirement that it be solid flooring. I did not want a floating floor and I was advised that the product that I have chosen is not for a floating floor. When installing, they discovered under the rug tiles. They stated that the floor could not be glued but must be installed using a better method with better weather protection, self adhesive underlay. I was assured at the time that it would lay flat and be solid to the floor.

My husband and I purchased engineered hardwood flooring at LL a few weeks ago for our entire downstairs approximately 800 sq ft. We were told when we purchased the flooring that it could either be glued or floated, we wanted it to be floated. The flooring was not in stock and had to be ordered. In the meantime, the LL installer came to our house to measure and informed us that the floor we had purchased was not able to be floated, it had to be glued and installation was going to be double what we had expected. When the installer measured he also told us that we were going to need 4 more boxes of flooring than we originally ordered. Also, the installer said they were going to charge us $600 to tear our carpeting up and haul it away, ridiculous. The salesman at the store was emphatic that the floor we purchased could be floated. We cancelled our order and are going elsewhere for our flooring. I wish I had read these complaints before even going to LL but at least we didn't end up using them. I feel really badly for all of the people that were scammed by them.

My husband and I went to Lumber Liquidators to pick out flooring for our master bedroom. We spent 3 hours in the store with a sales person because I went there thinking I wanted cork flooring, however when I saw all the hardwood options I changed my mind. First of all they were sold out of all the flooring that were promoted as great discounts everyday on my television for the past several weeks and pop ups all over the internet. Fine, I walked through pulling samples and looking. Every time I pulled a sample the sales person would say, "Well for you that price isn't xyz it will be 123" and it would be reduced from what was shown. In addition he would run into the back and return and say "yes we have that." Not sure why he couldn't in this day and age check the computer.

Can someone please tell me if there is a group from here in Texas that is getting together to bring a class action against LL? We purchased 1200 sq. ft. of Morning Star Bamboo Flooring in November and it is cupping EVERYWHERE. We came home from being gone over the weekend and now it is actually buckling up. From EVERYTHING I have read, it is defective product we were sold and do NOT expect to get any help from LL.

I used to be a store manager for LL and I'm not disgruntled over my leaving them at all. But I am here to warn the public about them. They are extremely shady when it comes to warranty information - 10 out of 10 times they will not back up their claims. They will always blame the installers or you. It is very far and few that actually get a floor replaced. While we are extremely knowledgeable in the flooring we sell, we don't tell you everything you need know. Like bamboo - great product extremely durable but it scratches easily, Bella Premium and Bella Platinum underlayment are exactly the same product and you don't need to put it down with a laminate that already has a pad. It actually does not quiet it down. Never pay full price, it's a swap meet in the store, ask for discounts they will give it to you, and if they don't tell them you'll go down the street they will make concessions and give you a better price.

After spending close to $4000 for the Morning Star Bamboo and the best floor pad they sell, we were happy with the initial installation in April of 2013. When the heat came on in November the flooring began shrinking. We now have not only huge 1/4 inch gaps but it has shrunk from the walls and from under transition strips. When we returned to the store the manager told us that there were problems like this and that he was told to tell us call the corporate office. Apparently corporate know how to make you jump through hoops... After repeated phone calls, emails pictures, they sent an independent inspector out to the house.

We re did our kitchen. Bought Morning Star Bamboo Funjang $3,000. Floor was acclimated to hour for three weeks, laid by licensed contractors, looked beautiful. This was August 2013. In February 2014, we started to notice shrinkage approximately 1/16th of an inch per board (62 boards across). Shrinkage was not lengthwise. We contacted Lumber Liquidators in Lansing, Michigan. They immediately contacted corporate of which was not a good experience. The Warranty is not worth the paper it is printed on.

Hello, Folks. Had a "good" experience with LL. Sure we had a few hiccups on both sides of the floor! Measure that we paid for was ? but the installer had a good outlook and was able to fight thru and get floor installed and it looks great so we will see how the return of the extra Floor and trim goes? Will report back.

Purchased 8 mm Laminate from local LL store. It was one of the items that they did not stock. Got about half of it installed when I noticed defects. Called the store and they advised that I had to file a claim. Went to the store with a sample and got the same runaround there. Do not buy marked down/limited quantity flooring. It will have some sort of defect. That is why they only have a limited quantity. The manufacturer saw the defect and sold it to them to dump on the unsuspecting customer who was trying to save some money.

Lumber Liquidators resolved our issue well before the aforementinoed complaint was posted on this website. Further, despite two emails to Consumer Affairs that our issue was resolved satisfactorily AND two written requests that they NOT post the negative review (WELL BEFORE IT WAS POSTED TO THEIR WEBSITE), they posted it anyway. I won't post here again. Let's see if Consumer Affairs walks the talk and posts this comment as readily as they posted the previous review.

We purchased $3600.00 of the Bellawood Golden Teak flooring from Lumber Liquidators for our living room. We also purchased the recommended high-priced stuff to go under it. We had it in the house for 3 months before the contractor could install it. When he began to install it, many of the pieces were bowed, short, and narrower on one end so it had cracks in the flooring. When we called Lumber Liquidators, they referred us to customer service. Because we waited 3 months before installing, they will not fix the problem. All we asked is that they replace what we couldn't use. We had no idea we were getting poor quality wood. I wish I had checked with the Better Business Bureau before purchasing this poor quality wood. They told us this was one of their harder woods.

My husband and I are looking to install hardwood flooring in our home. We were shopping a variety of locations and he suggested we try Lumber Liquidators. We visited them and chose a wood that we both liked, Morning Star Bamboo Flooring. The customer service rep highly recommended this flooring. Fortunately we were still shopping. After speaking with another company for estimates, they alerted us to the lawsuits against Lumber Liquidators in reference to that same Bamboo product. Needless to say they will not be getting our business.

Lost first level contents and flooring from Sandy. January 2013, made purchase of 800 sq ft of Morning Star Bamboo, $3661.78. Had their installers, Palermo to home to inspect and recommend how and when to install (another $1100). Had delivery, allowed floor to acclimate for specified 3-5 days. Their installers returned to install. By end of March, had some gaps. Called Lumber Liquidators, they called installers. Was assured that with full year of warranty for installation and product, allow it to go thru summer months.

The first shipment of cherry wood was defective. One pallet had to be returned/replaced because it was mis-milled (off by 1/8-1/4"). Within six months of installation, the wood had shrunk, causing gaps in the flooring. Also, the water-based polyurethane protective coating had begun to peel away on the edges of the floorboards. I reported this to Lumber Liquidators on 2/14/14 and finally, on 3/28/14, they sent an independent flooring inspector to assess the cause. His report indicated that the causes were due to environmental issues: The home environment humidity level was not kept to 30-50%, which caused the wood to contract and the flooring coating to peel.

Bought bamboo flooring and installed it myself. It looks beautiful. There were 3 boards that had been damaged by being lifted with a forklift. Took them back for a refund and was told that I needed to return only full boxes. So you are apparently supposed to stop your job in the middle of it, take out every board and inspect them for damage, pack it up and take it back and bargain for what you can. They tried to sell me some cleaner at a discount for the bad boards (which their careless handling had caused). So because they mishandle your flooring, you are supposed to buy something else from them! These people are a joke. I would never buy anything from them again. They don't give a rat's rear end about the customer.... only their money.

In June 2013, we went into Lumber Liquidators in Kennesaw to purchase Acacia wood to have installed in our new home. Their employee Clifford ** insisted that the MS Bamboo Floating Floor was a much better product and we should purchase that. The flooring has a 30 year warranty. 796.4 square feet of wood was purchased on July 3rd, 2013 for $3,550.39 including tax, and the wood was picked up and placed in our home July 17th, 2013, over two weeks prior to installation so it could acclimate for the amount of time recommended by the salesperson. Lumber Liquidators gave us the name of their recommended installer, Precision Flooring, which we used. We also brought the best insulation layer that was recommended, the Bellawood Premium Underlayment. It cost us an additional $1,613.40 for the installation. By the second week in November our floors were separating.

Drove about 85 miles one way from small rural town to Raleigh, NC store# 047 to price/purchase hardwood flooring. We were told no shipping and paid almost $2500.00 cash for the product selected. When e-invoice was sent, shipping charges attached. When we called the store about this, we were told busy with "customers" and would call us back. No return call as promised that day. We called the customer care number and were told the order was cancelled and sent notice to the store to cancel our order and refund our money.

LLI took the time to have someone inspect the flooring. I would have to say they were respectful in dealing with a situation that was difficult on both sides. They have resolved all issues fairly and I am very pleased with their handling of everything overall. Kudos to you LLI! Thank you.

I purchased $4000 worth of strand bamboo click flooring in April 2013. The flooring sat in my home from May thru June to acclimate. I hired the recommended installer. I followed closely all the instructions for cleaning and maintenance. No one informed me that humidity was an issue. I asked if there were any problems with this floor and if moisture was a concern. I was told "No" that strand bamboo was extremely durable and there had not been any problems with this flooring. In Dec. I noticed a small gap in the hall and at one bedroom entrance way.

I purchased Lumber Liquidators' Morning Star Bamboo Flooring March 2013. I have had nothing but problems with this floor. The installer has been here 4X and again is coming Monday. It is usually a different installer each time. At first, I felt that the problem was the installer's fault, but after turning on my heat, the separations seems to be getting worse. I contacted the installer and he recommended a humidifier. I went out and bought one. Nothing is helping. I went to the store and complained. They said that now LL will be providing their "own" installers and not subcontracting.