LL Flooring Reviews

Purchased hardwood floor which I had to return because it was much inferior to the sample. I was promised "made in USA" product. Store person made explicit representation that LL stopped selling Chinese product because it was carcinogenic and attracted legal liability. Fortunately, I wrote on the contract everything I was told which was completely violated. I felt like a victim of a fraud. Also, it took me three trips to collect hardwood because it had to be picked from another store and that store person tried to sell material not needed for hardwood installation. I will never step into LL. I wasted time and money in transportation and had deal with aggressive and rude LL staff.

Honestly, Lumber Liquidators was the only store that had the color of gray we wanted. Our orders always arrive a few days earlier than expected. We installed them ourselves and were very pleased with how the floors turned out. House looks great.

The guys at the retail store are very accommodating and knowledgeable. Even through the change we made they were Johnny on the Spot to make sure we got the extra material we needed and at the same price as the original. The Install company they use were awesome. The install is just beautiful. My wife is very please with our new floors.

Very helpful staff. 4th house I have done with lumber liquidators.

Not a good experience, probably won't return. Charged more for 8' length, which I needed since the ends were not T&G. I had to sort through a ragtag of picked through planks, most of which were garbage. Wasn't totally happy with selection, but LL unfortunately has a monopoly on local T&G inventory.

While the salesperson was helpful and professional, we were informed that the flooring was in the main warehouse and would take a week for delivery to the store. 2 weeks later, no call and no call backs (left 3 messages). Finally spoke with a salesperson: the flooring was backordered at the mill and it would be at least 4 weeks for delivery to the main warehouse and then a week to get to my store. I did ask when we purchased, I was told, "Yes, it's in stock and we'll ship". I fully understand milling and backorders on crafted items, I did not need a tutorial from the manager when I was finally told the truth. When I asked why we were not informed about this backlog and backorder when we purchased, "not company policy".

My whole experience with Lumber Liquidators was great. The guys in the store were nice and greeted me when I came in, helped me match my old floor with some new flooring. Now the quality of the flooring wasn't as good as my old stuff but it got the job done and when I was done I had a box that was damaged on one end so when I took it back they refunded my money, no questions asked. Would definitely buy from them again if the opportunity presents itself.

I ordered my laminate and transition pieces from Lumber Liquidators and I was not happy at all with the customer service or the amount of time it took to receive my order. It took over 6 weeks to receive my transition pieces and I had to call them every week (and received a "it's on its way") for 3 weeks to ask where it was because no one from the Ocala store called me even a single time to update me on my order. When I finally got my floor they gave me a wrong box so I had to drive the 45 minutes from my house to go back and exchange it out, which I received the wrong box again but noticed before I left the parking lot. Very disappointed with the manager I spoke to; will not be using them again.

After selection of our bamboo flooring, disappointed the various boards were nowhere near what the store "sample" showed us after getting home and opening the boxes. Too much reds vice the yellow tones on the sample in the store. Went back to store to discuss, but was told that is the nature of bamboo. Still not pleased, but installed it anyway. BE MINDFUL of this BEFORE shopping for flooring. You'll never get the floor you want or "see" at the store. It's the nature of the material.

We had a great experience with Lumber Liquidators. They were the most professional company we dealt with out of three others we received quotes from. It was the best price by far for the same product. We got hand-scraped hardwood and the room is transformed. We also did our staircase and it turned out amazing. We used their referred installer and he was extremely professional as well. They finished in two days.

My son-in-law purchased the flooring for me in Brewer, Maine. I am in South Carolina for the winter months. He said it came out great.

Great job. Great advice & a great product.

They were very professional and handled all my needs. I would use them again.

I originally wanted the same floors I put in my last condo, but decided on something different and I am SO Thrilled!!! These are gorgeous & everyone loves them, including the contractor that I had install them. Thank you very much - my Go-To for flooring!

Horrible!!! Took the last 330 sf from the Sherman, Texas location and it's warped!! Have no idea how I'm going to handle. Went by and visited them and no help whatsoever... Should have stuck with Floor and Decor!!! Terrible, terrible!!!

Very nice service.

Salesman was excellent in Woburn, MA. Knew what I needed and advised. Outstanding product also!

The product that we received from our LL store was not what was we saw in the showroom. There were varying colors which looked like a manufacturing problem had occurred with our allotment of material. LL took care of the issue without question and we installed a floor that our customer was very excited about. The 3 star rating was because of the hassle with the product NOT with LL.

We bought flooring from you shortly before the China incident. We bought laminate flooring for our bedroom and then after it was put down we heard about the problem of the floor from China. Our flooring was one of the flooring that was made in China and could be bad for us and our pets. We recently asked you to send us your kit to test the floor. You said we would receive it in a week. It has been three weeks and no kit. I am losing faith with Lumber Liquidators. Are we ever going to get this kit. And what is the true story of my floor.

I just wanted to tell you that my husband and I were very impressed with Kendrick at store #077. He was very professional, knowledgeable and efficient. Thank you.

I was renovating a room and wanted to extend an existing floor. We got some tongue and groove oak flooring from Lumber Liquidators and the quality of it hasn't failed me so far. They were prompt and efficient, too. It was all of 30 minutes, I got what I needed and no complaints.

After a quick price comparison with the big box store I went to Lumber Liquidators in Albany for my flooring purchase. The guy who helped me couldn't have been any less helpful. He could not answer any of my questions, had no interest in what he was doing and made the experience very unpleasant. I blindly finished my purchase and was very dissatisfied with my experience. I purchased the rest of my needed materials elsewhere. I just couldn't bring myself to give them more business.

Carriage House White Ash - Very good product. Went down very nice. Only a couple blemishes out of 150 sq ft and I cut those out. Wife loves it. Looks great. Would be nice if there were more longer boards (over 4').

My experience at the Lumber Liquidators store was fine; however, I was not happy with the installer. My place was left a mess. I had laminate installed and there was sawdust left throughout my pantry and closet. They attempted to move my entertainment center and broke the top of it. They did haul away the carpet and padding until 2 days after the job was completed and even then they left 3 large garbage bags of debris in front of my house. I will not purchase from Lumber Liquidators again.

Horrible! I bought my floor for 369 a square foot. Went back a week later it was 269 a foot. I bought 600 ft² therefore I was screwed $600. If I would've purchased at Home Depot like my original plan I would have that 600 in my pocket right now. So that's my experience.

I have worked with LL before but this was my first time buying a large amount of material for a full floor replacement. The staff was great and the order was received under the estimated time frame. The staff helped load to my truck and overall the buying experience was good.

The product was good. The staff was professional. There was an issue where the online system recommends a certain number of boxes while the store recommends another. I received less boxes and had to pay for an extra.

Was a great experience and would go back again. The guys that worked there were great and made you feel comfortable and not rushed.

The experience was fine with Lumber Liquidators but not so much with the finance company. I had bamboo hardwood floors installed in my brand new home. Cost of the product was good. However, the installation was way more than I think it should've been. I ended up spending close to $12 a square foot to have the floor installed and I could've gotten it a bit cheaper. Overall, they did what was expected of them. They went a little above board to make sure I got it in the time that I needed it for my house. They're certainly worth taking a look at when looking at flooring.

We were excited to purchase the flooring we needed on sale plus shipping! It would have helped if the salesperson had told us that there was NO transition or bull nose for the stairs for our product! We did find transition at a competitor! We had the installer that had to come back to do the transition after we gathered it from the competitor! Prepare the buyer!

We found a great product on the discount display. Price was great especially for a small bedroom. Was a little surprised with the minimum install price quoted since room was small. Ended up paying more than expected due to minimum install price. Work was done with quality but we chose to remove carpet on our own to save $. They were prompt and completed on schedule. Second time using so we would recommend again.

The service from LL is excellent and very prompt. Yes, I'll recommend this store to friends. Thank you for your honest and helpful service.

I installed stranded nail down bamboo after I waited a MONTH for the cleats to arrive at my door, after 3 failed tries to do so. How can anyone with a straight face sell $2000 dollars worth of flooring to a customer and tell them "the cleats are being sent from another store and will be there for pick up in a couple of days". Not in 2 days, not in 2 weeks, and then sent by mail a month later? WOW! Now that's service.

Service was great. I was very disappointed to have 8 boxes left over with no option for buy back. I think their estimate as to what I'd need was a little inflated.

The guys at the Delmar store were outstanding! They made the whole process a breeze! I've used Lumber Liquidators numerous times over the years for many different customers and this had to be the easiest one yet. Highly recommend these guys!

Needed to match a hardwood floor so I could extend it. Worked out great.

Did not expect vinyl flooring to be as hardy and beautiful as it was. We chose the clear lake oak and it is amazing. Love the color and texture of it. So inexpensive.

I shopped various places looking for the best deal both monetary as well as quality. Never had been to Lumber Liquidators. I called the Santa Barbara store and spoke to angela... What a great buying experience I had with her and the manager!

Very happy with service and products!!

My husband and I were very satisfied with the salesperson who helped us. If I ever decided to buy more flooring I will not hazarded to come back to Lumber Liquidators. Again thank you for all your help.

Bamboo flooring - Loved it and it was easy to install.

Installers did a super job and their clean-up was first rate. Minor problem happened with the storm door when they were bringing stuff in and out - door wouldn't close anymore and had to put new longer screws in the storm door to square it back up.

My total experience was a very smooth transaction. The communication from the time of purchase, site assessment and installation was timely and professional. The installers were fantastic. They arrived before schedule, introduced themselves and went to work immediately. The job was completed the same day! I give everyone 5 stars for a job well done. Thanks.

I ordered a large volume of flooring knowing it would take a couple months to get it all ready to put in. I explained this to the store that constantly called me to get it picked up and hounded me on line until I picked it up. For this reason I would never use them for my next big project.

We recently bought a home and we wanted a change on it. We bought bamboo flooring from Lumber Liquidators and although I haven't installed it yet, we are happy with it. Their sales reps were very helpful but very busy all the time. One needs to be a bit patient because the few times I’ve been there, they always have a plenty amount of people with questions. They're outnumbered most of the time. They do their best to answer questions though.

I was very pleased with the service we received. The staff at the store was very helpful and very patient while we made our decision. We received an email when our flooring was in transit and then was called when it arrived at the store for pickup. I love the Cumaru flooring we received. It was all in great condition and the flooring is beautiful. I would definitely recommend Lumber Liquidators to other people.

It would be so nice to be able to purchase an item these days without having to endure a daily barrage of useless email. Each day that I receive one of your ads, my anger and frustration intensifies.

My experience was not very good. I originally bought the engineered hardwood. Then came all the articles about cancer. I was concerned, so I called to return them. I was told then about a ** 20% restocking fee! They told me I had nothing to worry about because they don't get products from China anymore (all while I'm reading made in China on all my boxes). I came back and ordered real hardwood flooring this time and paid an additional $2900.00. Then it comes in and I get it loaded and notice... MADE IN CHINA... again! I believe Lumber Liquidators to be lying to people to get them to buy their products and then hit them with their restocking fee if they find out the truth about their products being from China.

The overall experience with the new manager and his employees was terrific. He worked hard to make sure my order was taken care of. He understood my problems with the prior employees and how they messed up my original order. He put extra effort into making sure I was happy with everything. The flooring was mediocre. Two of the boxes had a red tint in the color. Unfortunately we did not notice until most of the flooring was down.

Vinyl plank flooring - Easy to order online. Went and picked it up the day it came in. Everything was better than I expected and easy to order and pick up. Very happy.

My builder was the one who bought the stuff from Lumber Liquidators but I was the one who picked out the flooring. I was looking for wood-look tiles but the selection is not great and my only concern was that the sample that was on the wall was not the greatest representation of what the actual final product was. Then when the stuff actually got to us, all the boards were dramatically different. But so far, the quality of my flooring seems fine and at par with the rest of the flooring.

I purchased vinyl plank by the name of Grizzly Bay Oak. This flooring is beautiful. I am so happy with the results. This flooring is warmer on the feet than some of the other products. I will purchase this again. The employees are so helpful and I look forward to purchasing more flooring in the future.

This flooring has a manufacturer's defect in it. So far they have done nothing. I filed a claim, they are supposed to reply in 24 hrs. I finally got someone to talk to me over a week later. They're looking into it! Meanwhile my house is torn apart.

The service I received from the Pickering Ontario location was beyond unsatisfactory. The sales rep sold me on a clearance laminate that he was trying to clear out. The product went in my office in the basement. It scratches and chips easily and looks terrible. I have torn it out and placed carpet in its place. I have expressed my experience to my network and will continue to. Extremely unsatisfied.

I made several calls prior to going in to purchase my wood floors. The staff was very helpful and knowledgeable. When I went in to purchase the flooring, the staff was again helpful and knowledgeable.

Very disappointed with our purchase. We were told that we had to pick up the ordered materials by a certain date. When we arrived, half our order was unavailable. We had to have a friend come back a second time to pick up the rest. Approx a full box of the wood we ordered was unusable. The store refused to exchange the bad for good planks unless we returned an entire box of bad planks. We were charged for and purchased good planks. That's what we should have received.

I purchased the 3/4" prefinished hardwoods because I felt I was getting a good deal, but a good deal turned into a good deal of aggravation. The finish is only at the very top so there are light spots on my dark floors already. I've seen pre-finished floors that were over a week old with much better results. There are random chips on the edges also right out of the box and after a week's usage. I'm just sorry. It's too late to do anything about it but I know for sure I will not be buying another product from Lumber Liquidators.

I purchased this Tranquility Tuscan Amber resilient vinyl flooring for my 300 plus square foot kitchen/dining area. I was hesitant to buy from LL due to some concerns over other flooring mentioned in recent media. I must say I really like the new kitchen floor and would highly recommend it. Everyone that has seen the new floor loves it and will probably be doing their own kitchen with it.

Wood was good quality and a good price compared to other flooring in other stores.

The gentlemen we worked with were knowledgeable and friendly. They followed up without overdoing it, and offered solutions that suited us well. AND the quality of the product was impressive. We shopped at 3 different flooring stores and LL was a pleasure to do business with. Would certainly go back for flooring or counter-top needs.

The guys at the San Antonio store are awesome, very knowledgeable, they'll do anything they can to help you. We are completely satisfied and plan on buying the rest of our flooring from them.

Excellent sales experience and installation was great. Floor was good quality for price.

I bought some bamboo flooring from Lumber Liquidators. I haven't laid it down yet but so far, it looks good. All my experiences were excellent. The people at Lumber Liquidators are knowledgeable and helpful but their inventory could use some updating. The only gripe that I have is that I had to go to four different stores to collect all the necessary square footage because they didn't have it all in one location. Also, they don't supply any sort of delivery without an additional fee. That's something they could work on.

I've had good service with Lumber Liquidators but I’m not happy with the quality of their product. I bought a solid hardwood that matched the color of my other hardwood. I installed it myself and the spaces between the planks are thick.

Lumber Liquidators uses third party installers - if I knew the installation company name I would be writing a review specifically for them, but Lumber Liquidators is ultimately responsible. The rep from the installation company came out to measure and give me a quote. He was a really nice guy, but only spent about 10 minutes in my place. Didn't examine my current floors even though I told him they needed to be removed. He made it seem like the simplest job, and said they would move all of my furniture for me. I spent the past two weeks preparing for the install - I even sold my sectional to make room even though he said that wasn't necessary. I moved furniture to make it easier, and packed everything else including clothes in boxes preparing for the big install week.

I was remodeling a condo that I purchased and I was finishing its basement. I had to take out flooring for it so I purchased an engineered hardwood flooring from Lumber Liquidators. So far, its quality is great. I also dealt with a couple of their reps and they were very helpful and informative.

We purchased bamboo flooring from Lumber Liquidators. They gave us samples, we called them on the phone and we went and picked the floors up. It was quick and easy and we love the flooring. I like the color and I like the fact that it's a green product. The cost was also reasonable. We hired an installation crew and we saw them work every day. Though we had to talk with them about a few things because they hadn't worked with bamboo much.

Read the fine print. Store personnel tell you to take the flooring out of package to acclimate thereby voiding return. Their website says you don't have to. Also was told by the salesman three weeks to let acclimate and they only give you thirty days to return. Worst return policy on the planet. Just take the hit and go to the big box stores, at least you can return your extra product... They know the homeowner only does his floors once every 20 years so they can treat you like a rube.

My experience with Lumber Liquidators has been terrible. We bought some laminate flooring to go downstairs and within no time, it started peeling. So we contacted the home office at Lumber Liquidators, but they refused to do anything about it. We used the guy that they recommended to install the floor and they sent him in to measure the humidity in the house. The flooring was installed on top of a concrete flooring and they said that the moisture was okay, but the elevation wasn't completely level. It was something that they used to get out of the warranty but now, they would not honor the warranty and they would not give us back any on our purchase. They did not even suggest that they would repair the pieces that were peeling. The flooring is even worse now than it was when we reported it to them, so we got no satisfaction whatsoever.

Because of a fire in our home, we decided to update our floors with bamboo flooring from Lumber Liquidators. The sales rep seemed alright and explained the product well to me. The cost, as well as the quality of the product, was good, but we're still on the fence about installing it. In any case, I would recommend the company.

I removed the walls and there were some spots where the planks needed to be replaced and a few areas that needed to be patched. I bought some wood at Lumber Liquidators and their sales rep was friendly and helpful. Although the wood needed to be sanded down a bit and smoothed, it was really good. I got a good price, too. I would like to put some wood floor in my upstairs eventually and I’ll probably go back to Lumber Liquidators.

We had old carpeting which we ripped out to put in the beautiful wood floor from Lumber Liquidators. I hired my friend who does that type of work, and it's great, so far. The cost in relation to the quality is balanced, and the reps were more than helpful.

My dog ruined my wood floor. So, I wanted to go with tile. I bought 500 square feet of wood grain tile from Lumber Liquidators. I went to the Hartford location and the sign had the pricing at $2.49 a foot. The sales representative rang it up at $2.79 and said that the sign was expired. So, we had to go back and forth in explaining to him that I should've had the price at $2.49. He made it at $2.49. He honored it, which was fine. They had to special order it because there wasn't enough in stock. Once it came in, they shipped it to my house. The driver showed up and I unloaded it myself. I had an installation company install it and it came out okay. But I should've bought a couple more cases where the installer could sort through for some of the better ones. But all in all, the tile has very good quality. Overall, it was a good experience with Lumber Liquidators. They had all the information in front of the computer.

I cannot say enough about my experience with LL!! Rich ** worked with my project design person (she's from Lowe's, no less!) via phone, and then he and I spoke. I knew before I headed into the store--an 85-mile trip one-way--that they had what I was looking for. Not only did I save about $300, but Rich provided me with a design idea that addressed the issue I was having with trying to match new flooring with an existing wood floor. Rich's idea was amazing!!!

The bamboo flooring we bought from Lumber Liquidators was our first purchase from them. Talking with the sales representative was very good. He was very knowledgeable and helpful. The flooring was good quality and installing it was fairly easy, we did it ourselves.

I recently got wood flooring from Lumber Liquidators and it's beautiful. When I bought it, I wasn't sure how it would look but when it was laid out, it's absolutely fantastic. Their sales reps were excellent when we discussed my flooring options, then during installation, I got help from pros who have been doing it for years. I wouldn't have been able to install it as good as them. Also, the manager over there was really super. I would recommend Lumber Liquidators.

I wanted to get rid of the carpet, so I got some wood flooring from Lumber Liquidators. It's of good quality and was easy to install. In addition to that, the people at the store were very courteous and good.

We had a flood that came in our house and tore out the wood flooring. Nobody else had anything to match except Lumber Liquidators so we purchased from them. When I got it home and called the guy to install it, he said that it wouldn’t work because the tongues and grooves aren’t to size. It’s narrower, shorter and thinner than the stuff that I had. So I took it back to them and got my money back and they were good at that. They were very nice. However, as far as knowledge of the product, they didn’t know about the tongue and the groove and didn’t realize that our flooring was thinner and not as wide as the average ones. They only sell and never ask any questions.

The first product I purchased from Lumber Liquidators was 300 square feet of maple floor. I also bought the underlayment that you put under it. I met with a couple of sales reps and they were great and helpful even though they seemed busy on the days that I went. Though the flooring is still in the box and I haven't opened them I'm excited to do that next.

I bought bamboo from Lumber Liquidators, and put it on a ceiling. I had someone install it, and it was different because it wasn't going on the floor. It was a 16-foot ceiling, and it wasn't easy. But so far, it's been fine. The reps were nice and informative. However, it's advertised all the time that you could get the natural wood which is really inexpensive. Then, the salesman advised me that that's just ends and pieces. They advertise it like I'm going to be getting these 36-inch floor planks, then I may get a piece that's eight inches and the next one maybe 12 because it's just cut pieces or leftovers. That was very disappointing. I felt deceived by the advertisement because it doesn't really make it sound that way.

I bought a Bellawood oak wood from Lumber Liquidators. They had the largest selection among other companies and they had the quickest delivery time available. My interaction with their sales reps was pretty good, except there was a miscommunication. I had stated when I purchased it that when the shipment got in, I was to be made aware of it so I can have my contractor go pick it up. And they called me on a Friday, letting me know that the shipment was going to be arriving on the Saturday. I said no problem. I’ll have my contractor contact them so I can pick it up first thing Monday morning. Then I kept getting calls from the delivery company saying that my delivery’s ready to go out. I felt I was pressured into paying for delivery. But then again, the delivery charge was waived so I ended up having to get it delivered.

A couple of years ago, my wife and I purchased a new home with the expectations of installing some laminate in a small area. Between a few job changes and commuting 300 miles to work, we finally got around to doing the install, only to learn about the formaldehyde issue. After visiting the Lumber Liquidators' website, we learned the product we purchased was subject to having a formaldehyde problem.

So far, the hardwood floor that I purchased from Lumber Liquidators has been good. The only thing was the bad timing - it was on sale when I purchased two additional boxes, and I wish I could've gotten a sale price the first time around. But it still was a professional experience.

Less than six months I had Bamboo flooring installed by a professional contractor. The product since has moved and shrank way beyond normal. My contractor claims this is a possible defective batch. If this is true, my next step is the local media, not to mention contacting my attorney. We are waiting for a company Rep. to perform an inspection. It better be soon, I AM NOT KNOWN FOR MY PATIENCE. Please respond A.S.A.P.

Lumber liquidators sold me defective flooring and will not replace it. I've opened up a claim with them, sent photos and answered all their questions and still no resolution. I just get the continual runaround and avoidance by all staff. I also asked that our floors be tested for toxicity and they said no. I have asked to speak to supervisors only to be told none are ever available and no one ever calls me back. Would like to pursue them via lawsuit. Do not buy from this company. They sell defective flooring and will not honor their warranty

This review is for Tranquility Poole Harbor 5MM plank vinyl flooring. This is the worst product and experience I have ever had. I hired a professional who stated that this product was the most difficult "Click together" type flooring he has ever installed. The product sat in the area of installation for about a month prior to the install. I would think it had plenty of time to acclimate to the area. The installer left approx on 1/8 to 1/4 room along the base for expansion as usual. The expansion and contraction with this product is unreal. It buckles long ways and bows side to side. Don't let it even see sunlight, because you will have to replace those pieces. Furniture is out. You can never put anything with much weight on it or again it buckles.

I had ordered over 800 sq ft of bamboo flooring. We followed all the instructions. Opened each box, put them in the rooms that they were being installed, waiting 5 weeks before installing like we were told. Well 6 months later floor is shrinking, stain is being removed. I called, filled out the complaint form, sent them the pics that were needed. They did have someone come out to test flooring. I then seen a news report on the same exact flooring with the same exact issues. After going to the news stations she had her entire floor replaced and installed by LL.

I purchased MorningStar Bamboo flooring from Lumber Liquidators in January 2015. The floors were left in the house heated for three weeks prior to installation-beyond the manufacturer recommendation to be "safe." The floors were installed by a licensed builder with over 30 years of experience. But continue to experience new issues to this day after repeated re-work by the builder. When we reached out to LL they indicated the issue was caused by humidity levels and an inexperienced builder. The floors are installed throughout our entire home. There are issues of cracking, shrinkage, warping throughout the entire 4 level house. LL is passing the blame for what appears poor QA/QC management of LL suppliers that harvested too soon leading to poor quality from what I have now dug up on the Internet.

My installers laid one box of pre-finished 3/4 inch X 5 inch Brazilian Cherry and called to attention the width variations and thickness variations. I called my local LL store and was told that "industry standard" variations allow up to 1/8 inch variations!! The store displays fits together perfectly, so naturally I expected no less in the purchased product. So I called the 800 customer service number only to find that after 30 days (I waited 60 to install) that I could return unopened boxes for an 80% credit!! That old restocking fee excuse. After talking to reputable local wood floor retailer I found that Lumber Liquidators sells grade 3 wood which is basically the "fall off" from the higher grades. So buyer beware!!! Poor customer service combined with lower quality products = Bad Deal.

We had a first job done by Lumber Liquidators for the downstairs and decided to do the upstairs a few months later. The company responsible for measuring sent their person and he did his job and told me I was to be contacted for the estimate. That never happened, I had to call and find out the huge amount they were asking for and it turns out that he took the liberty of adding things from his own mind, like moving furniture, which he never discussed with me.

Purchased 356.83 sq ft of 12mm laminate. Great price, on sale. Purchased on Jan 6, product to be in on January 11. My Grandson picked it up and the next day (Jan 12) when I looked at the order I found that the flooring was there but no transitions (one for two carpeted doorways and one for two laminate to laminate doorways). I called the store and asked about the transition pieces and was told they were on order and would be in in several days and they would call me. I told the salesman at that time that I did not appreciate the subterfuge of not telling me that the order was missing some items and that I didn't want to make two trips. If I had been told I would have waited to pick it all up at one time.

About 3 months after floors installed, started having huge gaps. Can't get them to stand up to warranty or to even call me back even after filing a claim.

in June 2015 we hired Lumber Liquidators to come into our home and install flooring. When they came to measure, the man stole jewelry. Through our efforts and the police, we were able to track it down across state lines into Ms. pawn shops. No one will work with us to get expenses back that we had to incur. I have tried to get someone to help me, but no one cares enough to call me back from corporate on down. It is Disgusting how a thief can come in your home and no one wants to take Responsibility.

We purchased about $7,000 in flooring on a sale. We asked about an installer and they provided the name for us. The installer came and worked on the project for about a week, and then we never saw or heard from him again. The job is still about 10% unfinished (and what part is done is very poor workmanship with gaps and no molding between the kitchen and hall transition) and when we contacted Lumber Liquidators they simply told us that the installers don't work for them and therefore, customers hire them at their own risk.

My 76 year old mother saved for years for her new bamboo floor. It was purchased and installed by Lumber Liquidators in Norman, OK. After a year the edges started turning up, known as "cupping". My mother called to complain and the company sent an investigator out. The floor guys who helped the investigator said that the crew that installed my mother's floor had been fired for poor workmanship, with L.L. having to replace several faulty floors. When the floor was pulled up there was almost no glue, which acts as the moisture barrier thus the cupping.

I purchased hardwood flooring from Lumber Liquidators on Tuesday. 1300 sq ft at $4.80 a sq ft. I asked if this could be cancelled if wasn't right or if I was unable to pick it up in Orlando, 2 hours away from my home. They said yes. My contractor recommended that I didn't use hardwood flooring over concrete slab. I couldn't work out details to rent a truck or drive it, so I called to cancel and they said they would. I called later that day to make sure it had been done for I was purchasing somewhere else an engineered hardwood floor. They said it had been refunded. It's now Saturday and they still haven't refunded my credit card. I've had several discussions with them between then and now and they won't refund. What can I do? I don't have the product, it wasn't being delivered to me. I don't have the money to pay credit card for it was spent on flooring somewhere else.

I wanted to thank Joel for helping me out with all the flooring needs. He was very helpful, professional and honest. I appreciate your business. Please keep up the good work. The store looked clean, organized and neat. Joel found me the stair nose and t-moldings at another store and set up the pick up.

After purchasing our flooring (about 930 sq ft), we unpackaged and went through the flooring. We returned all but about 3 boxes due to severe deficiencies scratches, breaks from tie downs on shipping. We received replacement flooring about 3 weeks after contacting them. Next, the flooring acclimated in the house for about 7 months as I was deployed. We started to install as a floating floor and after the first 4 rows we noticed that the millwork was very horrible. For example, the board would slide together at one end but leave a horrible gap at the other end. We swapped board out and thought we had it... but after more flooring was put in it was evident it wasn't going to stick together.

Ordered our new Walnut countertops in October. Told them I needed them for Christmas. It's December 28th, and still waiting. I was told 2 weeks when I purchased them. Well I called after 3 weeks and I was told "We never give out delivery dates. No one would have told you two weeks". Excuse me? There isn't a business model in the world that would allow for a customer to order something... and then have NO idea how long delivery might take? Well I called in a few more weeks and was told a month, then told 6 weeks, then told 2 months. My call today I was told my purchase order had been pushed back to January because my product was on backorder, and I had been told that. Um... no, no one ever told me anything about "backorder". Customer service at ALL levels, from Corporate to store level... abysmal.

This business will estimate how much material you need to be installed by their installers, but will not accept the extra back. When asked if they would accept the extra boxes (5) approx. $300.00 worth I was told there would be a restocking fee, then when I got to the store I was told they couldn't give me a refund because I was 2 days over the 30 days. They then told me the only thing they could do is store credit. Don't think I want to give this place any more of my business. I would like everyone out there to be aware Lumber Liquidators is not a friendly place to do business with. PS. They also told me to just sell it on craigslist! Very unhappy. Will not recommend.

On October 3rd 2015, I went to Lumber Liquidators here in Duluth, GA location to purchase a wood floor for my home improvement. They advertised having sales and I went there for the sales. The sales associated, Jonathan, sold me the advertised floor and recommended to have 10% margin for waste and told me that the floor is 5 years warranty. Also he told me the company had it on clearance due to the fact they want to get rid of it for new products. I was happy with the sale. The product was not in the store and suppose to be shipped to the store for pickup. When I received the hardwood floor, and my contractor was preparing to install, I realized that all the 1st six package of the hardwood floor were damage, more than 80%. It is only waste they sold me.

Please... Please... Please LL update your website to inform customers that you are out of stock on items before they purchase! At least make it easier to cancel an order since you don't have the stock. Meaning out of stock = no charge. A customer should not have to be told by their local store that the website over sold the item but to call the 800#, in which, I had to speak with three people in order to get someone to follow up with me in 24 to 48 hrs to cancel my order and issue a refund. This was my first and considering my only experience with LL. By the way, help your operators sound a little more caring. I swore I was speaking with the guy from the "Dry Eye Commercials," and his level of empathy for my situation was lacking. I wasn't rude or raise my voice, and yet it seemed as though I must have been his 800th "I apologize" call.

This was my third flooring project with Lumber Liquidators products and it was another good experience. I purchased 2,000 sf of 3/4" pre-finished T&G Maple - 3 - 1/4" wide and used a pneumatic stapler to staple it to a plywood subfloor with quiet floor underlayment. I bought 6% extra so I would have enough to cull any warped or blemished pieces but only needed 3-4%. And of the boards I did not use, most just had small imperfections and I will use them later in another small project. The boxes had a good variation of random length boards and the color and grain was very consistent throughout. And a shout out for the West Knoxville location salesman who was very helpful throughout selection, purchase and loading. Great job guys!

I had ordered 27 boxes of flooring at my local store in September. Now two months later, one day shy of the 2 month mark, I finally receive the floor yet not the rest of my products. 3 of the boxes were opened and scratched on top and 5 boxes have complete damage. That is 1/5 of product purchased. No apology nor attempt to correct any of situation. From being told originally it would take 2 weeks where actually over 2 months and all the damaged pieces. Not happy. Up to point when I received floor continued giving them benefit of doubt and actually referring people. Now all factors I would have to do opposite.

If you file a warranty claim and complain about the flooring, and customer service states, "It's always the installation, never the floors," is that really accurate or are they just passing the blame? I live in the South and it's humid, but how is it possible to have an installed floating bamboo floor that's 9 month old continue to expand? Like my installer said, "You have a living floor." When a curtain was drawn and the floor was exposed to some warm sunshine for several hours it buckled. Does having heavy furniture impede the expansion? When the temperature outside is moderate and the AC/heat doesn't run, does that throw off the required perfect balance of temperature/humidity necessary for the floors? All I can say is buyer beware.

A professional floor person measure and install my wood floors. When he was done with the job we had 13 boxes of flooring left over. I tried to return or even get a credit from Lumber Liquidators. They told me it was past the 30 day return policy. I can see maybe having 2 or 3 boxes left over but 13. It was so busy that day when I placed the order that I think the sales person at Lumber Liquidators calculated wrong.

We recently purchased an old farm in Orland. The renovation of the kitchen involved stripping out everything to the studs, all 4 walls, ceiling and floor. We purchased bamboo flooring from the Brewer store, Morning Star Bamboo, MS Forbidden City Bam, 7/16 x 3 3/4. Local store support was questionable and that directions for installation were wrong, and what should have taken a couple of days, took a week and a half. In fact, the product was so difficult to install, we took back all we had purchased to do the dining room and got our money back.

I don't know anything about engineered wood but I can tell you over time I purchased unfinished 3/4 inch Oak flooring from LL - it has been perfect. The guys in the Raleigh store were helpful and knowledgeable... I would recommend them.

Lumber Liquidators bamboo flooring is very very subpar. We were sold bamboo flooring as a hardwood and has become horribly scratched in a matter of weeks. Lumber Liquidators has done nothing to rectify the situation. They asked us to send in a box for a sample test at a lab, we have done this and we have never heard back from them. We were told we would receive a full refund for that box sent into the lab. Once again nothing has been done. We have never received a refund. I have called repeatedly left my information number that was given to me as a warranty claim number and still nothing has been done to resolve our issue.

I just had a run-in with LL. We bought some expensive engineered hardwood from LL. We used their installers to install a floating floor on top of a concrete floor. We brought the flooring home and opened all the boxes for 10 days before it was installed. Right after it was installed (in 2 rooms) the floor squeaks and pops every time you step on it. We called LL and they said that was not normal. Wait 30 days and see if it gets better. It did not and we called back several times and each time we were told this is not normal.

We purchased our flooring in April, it is finally all laid and we have two boxes (unopened) left, called and they said if it was more than 90 days they couldn't take it back. That is something we should have been told upfront as we had told the salesman it would be a few months before we laid it (when I called the customer service number, she said it was on the back of the contract, maybe he didn't read it either). We purchased $3000 of flooring, I don't believe they can't re-sell it. Customer service girl says how they make it changes while salesman says we could always purchase more because the way they make it doesn't change. Works for them! Will never be a customer of Lumber Liquidators again and will not recommend.

The order of wood that I received from Lumber Liquidators was all culls from returns, split, warped and scratched, and sold to me as new wood. The home office baited me with a very small refund based on my signing that I would not say anything negative about them. I was given three days to agree, which I would not. I reminded them that I also saw the 60 Minutes story about their practices. They said it was my responsibility to know about the wood before I loaded it. I refused their threat and threw the wood in a dumpster.

I special ordered some oak flooring and it took a month. It arrived and about halfway through the first box the wood was warped, all different widths and thickness and some were even chewed up. I told my contractor to do the best he could thinking I would deal with a refund later. Well after 2 months of ignored email, and not returned voice mail calls, they sent me a copy of the instructions which in few small print says that if any wood is installed that is defective they will not pay for anything. Be very aware of these shysters. My contractor had told me that they will find some reason not to pay and he was right. Big companies don't give a **. There is no doubt in their mind that the product was defective -- they have found their loophole.

Bought Morning Star Strand bamboo flooring (900 square feet) because they advertise that they are 2 times stronger than hardwoods. Decided to only install in one room and a hallway first to see how we liked them. In less than a week after being installed my daughters plastic laundry basket had left white scratches on the floor. I returned the remaining flooring and showed them photos of the scratches and expressed my concern over the lack of durability. The return was done in less than 30 days of purchase date and I was still charged $400.00 to return the flooring. On the back of the receipt it states returns are accepted only with approval.

My husband and I bought our flooring from Lumber Liquidators in Hillsborough, NJ and were very pleased with the wood when we picked it up from the store. We were even more pleased with the 3 men who installed the flooring itself. The men were neat, courteous and hardworking the entire time they were in my home. Ethan was able to blend the molding around the fireplace into a seamless and visually appealing piece of craftsmanship. My husband are I are thrilled with the way our two rooms look and will be buying more wood for additional rooms very soon.

Ordered 60 sq. ft. of white pine flooring. This is 3 small bundles. I wanted 3 different widths to mix in on the floor. There was only 2 widths in stock so I went with that. I was told I would have it in a week because it is in the warehouse. The first week they only sent one bundle. I was told there was no room on the truck. The second week they forgot to put it on the truck. I got it the 3rd week. 3 weeks to get 60 sq.ft. of flooring that was in stock and in the warehouse is ridiculous. I ordered what they had in the warehouse so I could have it quick. I called Customer Care and was told I could pay for a truck to pick it up if I wanted it sooner.

DO NOT PURCHASE FROM LUMBER LIQUIDATORS!!! If we could give a negative review, we would give a negative 100!!! We purchased flooring from the Roseville Store in California. We purchased in February of 2015, installed in April 2015. By May 2015, we were filing a claim on the flooring. The store itself would not help us in any shape or form. The claims department took our statement in depth, accepted our pictures. Unfortunately the refusal to replace our flooring for the boards splitting, separating, was not acceptable to us. The claims department listed reasons of why our flooring was failing and it was our fault. The reasoning they give were NOT what was happening.

It's amazing to me how badly Lumber Liquidators products are and how poorly they try to resolve customer's complaints. Save your money and stay away from this horrible store. Cause you really get what you pay for, cheap prices for cheap products. It pays to do it right the first time when it comes to flooring. Go to a reputable flooring store.

I IMPLORE you NOT to do business with Lumber Liquidators! The purchase of our laminate flooring made in China literally made me suffer from abdominal cramping and numerous trips to the bathroom whenever I was in the home where the floor was installed. I immediately called LL and we did the air test and supposedly it came back 1/100th lower than what they will take responsibility for. I have read NUMEROUS cases of consumers testing the flooring elsewhere and the results greatly higher. We KNOW without a doubt that floor made my throat and nose uncomfortable and made me sick to my stomach. The store and the home office/customer care team REFUSED to help. Our atty contacted them and they refused to comply.

Let me get it out of the way and say you get what you pay for. I'm a Connecticut Resident and have experience in wood finishing. The Bell Hickory Hardwood boards were installed earlier this year. About 2 months ago, the hardwood floors, which are prefinished Bellawood Handscraped Hickory, started to crack in multiple areas. Before I purchased from LL (Lumber Liquidators), the company assured me the "chemical finish process" these solid wood boards go through make the wood much more durable than that which is not prefinished. Needless to say, I filed a complaint with LL about 7 weeks back and asked them to fix the cracking boards.

In February of 2014 I completed the installation of LVT Underlay and vinyl planks. In June of 2015 I removed a few and found mold growing on the underlay in 5 months. The underlay is warranted to be mold resistant. It was installed throughout my home and the area I removed was in the middle of front room with no exposure to moisture.

On July 18, 2015 my husband and I went to the store in Baltimore, Maryland Lumber Liquidators on Pulaski Highway. We bought $1600.00 worth of Morning Star Click Bamboo. We let it acclimate for two weeks in the room where it was being installed. It is now September, less than two months and the floor is making cracking sounds, four boards have splits in them, and it is scratching easily. We have the same bamboo in three other bedrooms, hallway and staircase installed in 2009, and it is in great shape. This flooring is junk. They are passing the blame on to the consumer.. IT COULDN'T BE THE POOR QUALITY OF THE FLOORING.

They should be put out of business. They sell you flooring and then discontinue it and you can't return it. But first of all bought 3/4 birch flooring. Installed only a year ago. But it needed to be refinished 6 months ago. That's what a ** garbage product it is. Instead I now have to wait with crappy floors until I sell before I refinish. Flooring should last at least 5 years minimum before having to touch, if not 10 years. They sell all garbage, they are a ** scam. And PS, I am a professional contractor and I installed so there's no bs. They hire subs to install their floors who barely know how to use a saw, let alone tell you any advice about your product. They need a class action lawsuit on their ass to get them to be legit.

We had not previously dealt with Lumber Liquidators. Upon finding flooring that we liked for a lake house remodel, we ordered enough for an entire 2,000 sq ft house. This is only a weekend house with limited exposure to traffic. Less than a year in, we are seeing excessive marking, splintering and cracking in many areas. After submitting a claim, Lumber Liquidators set an "independent consultant" for review. The review found that it was an install issue, blaming everything from humidity to inconsistent installation.

We noticed that the finish starting cracking after a year and then continued to spread to high traffic areas. We installed the flooring correctly and cleaned it with BonaX which is the product that is required to clean the floors. When we made a claim to Lumber Liquidators, we were told it was not a manufacturing problem since we didn't notice the problem before we installed it. Of course, we wouldn't have installed defective flooring. That is ridiculous statement. However, the prefinish is a manufacturing issue and since that isn't holding up, we feel that LL should stand behind its claim of a 50 year finish. I would not recommend buying this product if you are expecting that the product will hold up to normal wear and tear.

I ordered the butcher countertops and island 1st week in July. I did. I was confirmed a delivery date 1st week in August. I did not receive a call for pick up. I reached out to them. The customer service rep was evasive and would not commit to a delivery date. She said they oversold and were waiting for a shipment but still would not commit to my order delivery. She said it could take up to several months. I asked to speak with the Supervisor. He was of no help and even promised a $100 refund which he never completed. When the shipment did arrive several weeks later the ridges were splinter. We needed to incur an extra cost to bond the wood. We chose to go this route considering the frustration we had already experienced. At one time the rep wanted us to place an order on a different product! Too many phone calls were exchanged without resolution. I told them I would write this negative review - they were not concerned.

Bought 900 sq feet of flooring from Lumber Liquidators and it is just awful. You can't walk on it because every footprint shows. When you wash it, it is very streaky. Have been in touch with them and got no satisfaction. They won't send someone out unless I pay. Beware and stay far away from them. My floor is only a year old and I have to replace it.

Purchase special priced peel and stick vinyl flooring for inexpensive solution to basement flooring. The finish on these tiles is dull and ugly. The amount of adhesive on these causes an impossible mess, both for placement and clean up. Glue oozed around the tiles making them difficult to separate. LL said they were un-returnable because they were an advertised price, even though these are clearly defective and unlike the sample the salesman showed me (in the amount of glue). Ripping out the floor and starting again with another product will be a nightmare because of the amount of stickiness, so I will try to make due with the floor for now. Customer service assured me warm soapy water would clean them up, but this has proved inefficient. At best, taking hours of soapy water, Goo Gone and scraping.

Ordered select red oak 2/14 x 3/4 wood flooring. They said they had a sale on it. We were informed when we went back to buy that the sale was over - yeah whatever. We bought the flooring and on the pick up they did a "bait and switch" and loaded the rustic grade oak instead of the select grade oak. Went back after I sampled 3 packages with a 50% unusable rating (I'm sorry but a knot is one thing but calling half a missing board or a knot hole that goes all the way through is not "not a wood fault"). Wouldn't take the wood back even though it wasn't what we ordered without a 20% restocking fee. Save yourself the hassle and pay 50 cents more for decent select grade elsewhere. BTW they will also try to sell you the "quiet underlayment"-- talked with pros and they told me that's all bunk!

Purchased 1700 square feet of flooring and 7 boxes were delivered broken. The office offered to give credit for one box. Still had to purchase the other 6 boxes in order to complete the job.

I am thoroughly dissatisfied with this company. I talked to the local company because the contractor paid cash for completing our stairway and there is a delay in delivering the treads and other things needed. According to corporate the date is an estimate. So the delay is an estimate also. We can't get our money back soon (3 to 4 weeks) even though he paid cash. When I asked to speak to upper-level management, I was told that no one was available. Think twice before using this company. Unreliable and not user-friendly.

We are senior citizens and we purchased what we thought was a quality laminate floor for our living room and hallway. Less than 1 year later the laminate is separating in numerous places. We contacted customer service at Lumber Liquidators. We sent them photos and info they requested. On July 12, 2015 the rep - Thomas called us said it would be 7-10 days to investigate. Several days later we received a letter dated July 12 indicating that we needed to have a "Humidity test" done before purchasing. Our salesman never said anything not only that I have never heard of anyone having to have this done before installing a floor. This is just an excuse not to honor the warranty. We need your help.

Two days after installing an engineered hardwood from from LL, we saw the 60 Minutes story of the formaldehyde problem with flooring from China. We immediately checked the leftover box and saw that it was, indeed, made in China. We immediately called the store at 9 AM the next morning to be told that our floor was "no problem" as it is only the laminated floors that there was an issue. We were delighted and gave no further thought to the floor. About that time, I was getting runny eyes, nose, sinus trouble and thought I was getting a cold. When it did not go away and started getting pressure in my chest and neck, I thought maybe I was developing allergies although had never before had any.

I purchased 2000 square feet of pre-finished hickory hardwood flooring from Lumber Liquidators. It was acclimated according to manufacturer's instructions, and installed by a professional. Two layers of vapor felt and plywood sub-flooring were installed prior to laying the floor and in the kitchen it was laid over the above mentioned sub-flooring and the existing vinyl flooring. After about a month, the wood started cracking all throughout the house. All moisture readings fell within the guidelines of the area where I live. A complaint was filed and after many phone calls and emails they finally sent an inspector out. He claimed it was a moisture issue even though the readings were within the norm. He also stated in the report that it was a manufacture defect in the wood. The wood is defective and yet they are doing nothing to take care of the problem. Do not buy from Lumber Liquidators. They sell defective flooring and do not honor their warranty.

We bought approx. 484 sq. ft of their 12 mm Chinese laminate flooring from Ispiri / Dream Home Manufacturers. After being alerted to the high formaldehyde emissions from this flooring through the 60 Minutes broadcast, we started to put two and two together: My husband was waking with headaches. I am a homemaker and always at home, and I was having terrible breathing problems to the point of having to undergo very uncomfortable asthma testing (negative results), along with throat problems and constant stuffy sinuses.

I was in the Middle River store #1361 and the sale associate (very unprofessional and rude) was trying to charge me more for what's advertised online. I wanted to purchased one stick of Aberdeen Birch transition piece - online price 22.42, the sales associate price was 30.00. This sort of practice is illegal and needs to be addressed. The item that was brought out from the back was severely damaged and worn. The price should have been free!!! Nonetheless, I left the store and the transition piece. I will further investigate the price differences that is being practice at that location. When I tried to contact LL via their online form, the link DID NOT work! I am going to post my review and this unpleasant experience.

Warranty claim unresolved due to company unresponsiveness spanning 8 months. We noticed some surface chipping away on a little area in the formal living room that we rarely use. It had been only 2.5 years from purchasing the engineered wood with a 30 year warranty. We initiated the warranty process with the worst encounters of customer service that I have experienced. For the last 8 months we have experienced months of delays, avoidance, ignored, and being forwarded to multiple customer service representatives. Matt, representative of Lumber Liquidators stated that it was impossible that it was Lumber Liquidator's faulty wood and that it was the installers fault just by looking at the pictures.

I purchased 3 boxes of St James laminate floor to complete a nursery for my granddaughter in March 2015. The problem started when 1 of the 3 boxes didn't match or fit into the others during my DIY install. (This was my 2nd purchase of flooring and my 1st DIY install went off without a hitch and I loved the results and floor). I called the store in Middletown NY to get another box and was told it was on hold due to formaldehyde testing and they could not sell me any or exchange any St James African Mahogany flooring and to call back in a few weeks.

I will not be doing any more business with LL based on my most recent experience. I bought an engineered flooring from them along with the recommended trim pieces. Trim pieces were not correct for my particular floor, which I can understand since they hadn't seen the floor in person. When I tried to exchange the trim for the correct trim, I was told they couldn't because more than 90 days had elapsed, and that was their corporate policy. I called their headquarters and was told they could take it back if they were willing to at my store. Store refused to exchange trim pieces for the correct ones, again citing the 90-day policy. They were completely unapologetic. I cannot understand this policy, and based on their inflexibility will not do business with them again. This is the second, and last floor I have bought from them. They are evidently satisfied to lose thousands of dollars of future business to avoid having to exchange some $50 pieces of trim.

When I ordered my product, I was told I could pick it up at the warehouse with one day notice. When I went to schedule this pick-up, I was told that it needed to be picked up in one trip only (I needed 73 boxes, which does not fit in a pick-up truck) and it would be 2-3 days before they contacted me for a pick up date. I was also told they have a very small pick-up window time (something like 9-11). I therefore, had to go to 2 stores to get the product. They also did not have enough corner molding - so I was told that it would be $20 for shipping. Later, I was told that if I had it shipped to the store, there would not have been any additional fees. However, I was not told this at the original time.The person that placed the order, ordered the wrong transitions (after many times of confirming what I needed). Therefore, I had to make another trip.

I purchased bamboo flooring and had it installed by a licensed contractor. The floor started coming back up within 4 mos of installation. I followed all of their instructions to make a claim by sending pics and completing their paperwork. After hearing nothing for 2 weeks I began calling and e-mailing customer service over and over with no response what so ever. I continue to speak to different people with all of the same responses - he/she is on the phone, on break, etc. They will call you back. I DO NOT RECOMMEND Lumber Liquidators at all for their extremely poor CUSTOMER SERVICE.

We purchased bamboo flooring from our local store. Product was delivered. Installation was a nightmare. Four months later, boards were coming up. There were cracks in the wood and gaps between planks. We first complained in March of 2015. This is still unresolved. Customer service assigned someone to our account and she rarely returns a phone call. When we got her supervisor's name, he NEVER returned a call. We've had an independent inspector examine the floors and he submitted a report immediately. Still - nothing from customer service. I have no evidence that they will do the right thing and until we have a hint of appropriate service, I would not EVER recommend them.

Several of my floor planks have discolored from a dark tobacco stain to orange! I filed a complaint with lumber liquidators and took all of the necessary pictures and sent in a warranty claim. A month went by and I had no word from anyone that they had received my claim at all. Finally I was contacted by a customer service rep named Thomas. I missed his call but called right back. I have NEVER been able to get a hold of this man since and I leave voice mails asking him to call me back. It has been 3 months!!!

I purchased the American mission olive laminate in St Pete Fl. I allowed it acclimate for 2 weeks, & then had it installed. I started suffering excruciating headaches. My dog was lethargic, eyes glazed over, drooling, & not being himself. I thought we were both suffering from allergies. Someone asked where I got my laminate from & I said, "LL". They said, "maybe that's why your dog is sick!" I said the manager of the store also named ** assured me that particular laminate was not in question. As soon as that comment was made, I thought "omg let me call the store & confirm what the manager had told me."

The Mayflower easy click floors were just that, easy to install. My husband and I did it ourselves in two rooms. Upon completion it looked beautiful! Exactly what we wanted. Within one week the floors were so scratched up. The disappointment set in. Everything that cross this surface leaves a scratch. Toys, lightweight chairs (with pads!), shoes... Everything... Never again. Do not buy!

Paid in full and picked up flooring. Lumber Liquidators did not have the transition piece in stock and since the flooring had to acclimate for two weeks I was told the order would be in in plenty of time. Here we are over two weeks later and was told to start without the transition piece. (With an attitude.) I expect an order to be fulfilled when promised and being a do it yourselfer I don’t need to be told where to start my project to make up for Lumber Liquidator’s inadequacies. Will keep you posted.

I bought several hundred feet of the premium Birch floor and had it installed by a professional. The flooring was accumulated to the room for 2 week. In a few weeks it started to buckle at the end and warp, only at a few spots. I contacted customer support and they got back to me in a MONTH. After I did hear from them they wanted a sample sent to them. After several months I heard back from them. They said it was not a manufacture defect. They said that I must of had water setting on the floor. This is total BS. I have other hardwood flooring in the house for over 15 years. I never had this happen. But they say it was due to moisture. I just wash the floors with a damp cloth and towel dry, yes towel dry. So their tongue and grove is so bad that water seeps down. They offered me $100 dollars store credit and sign a paper not to post any negative review. What do you think I took!!!

We purchased flooring for the Austin Lumber Liquidators store. The flooring was marketed as being very durable, long lasting, and resistant to scratches since it was stranded bamboo wood flooring. We had the Austin Lumber Liquidator team perform the installation of the flooring. During the warranty period, some of the sections of the flooring buckled slightly, and would sink slightly when walked on. The Austin LL rep stated that this was normal "flex" in the flooring when he examined the installation.

Purchased vinyl planking flooring to redo floors. Lumber Liquidators personnel also said that padding was required under laminate flooring. Flooring was stored according to directions and was installed by a certified installer according to LL directions. Installers were reluctant to us padding as they said flooring would separate. But did so as per LL directions so as not to void warranty. Floor started separating within months. Filed claim in 12/14 with LL. Had one contact with rep. Have since been unable to contact despite phone calls, emails and certified mail. Filed a civil claim with the magistrate and have a court date with LL this week. Hope for a favorable outcome. Wish I had read reviews before I did business with Lumber Liquidators.

We purchased America's Mission Olive 12mm laminate flooring from Lumber Liquidators in December of 2014 and had it installed throughout our home (except bathrooms) in our new remodel. We chose this floor after speaking with their sales people who convinced us that this is a very durable floor, which would hold up great to pets and kids. We had the floors installed by a professional and were very happy with the results for about a month. That was when we started noticing the chips all over the floor and the bubbling along the edges of the planks. If a drop of liquid came into contact with these floors, even if wiped up immediately, the surface of the product would start to peel away from the backing. And anytime anything was dropped on the floor they would chip.

I had an issue with one of the floors I purchased from LL and had contacted the corporate office for some type of resolution. I was extremely happy with the way my complaint was handled and resolved. I have purchased four different floors from LL and have been very pleased and have received positive feedback on three of them from my family and friends; only one floor did not live up to its claim. When all is said and done, I made the right choice to purchase my flooring from LL and will continue to recommend LL to my family and friends.

Flooring was unpacked set in home for 3 weeks to acclimate before being laid by 30 yr certified tech. Flooring down 2 months and certain areas separate, which they called gapping and put in wrong according to warranty. Floor installed by professional according to specs and they refuse to correct of which 5500 invested with 3000 needed to repair. Corporate refused.

Windsor oak wooden flooring installed in August by a professional after purchasing flooring from LL in Idaho Falls. To climatize the flooring it was left in boxes in my dining area for almost a month. After being installed planks are separating. Was told to take pictures and email complaint file with photos to a **. This was several months ago and I asked her to reply if she received them and have heard nothing. I will not ever recommend Lumber Liquidators to anyone and am going to see what I can put online to warn others of their products and business practices.

Lumber Liquidators continues to defend a product they sold us that is unsuitable and inferior for even the most minimal household use. It's coming apart, and I'm still arguing with them seven months later. In one of their letters (oddly, with no one's name who I could contact), they FABRICATED that our refrigerator caused moisture damage, however there wasn't even any moisture damaged in the kitchen. I imagine this must be one of their canned responses. They sent me a piece of paper with a warranty that must have been made up, because I never received this one. The warranty we received was for 25 years. Even their customer service rep told us the only option we have now is to file a lawsuit against them to recover our losses.

On 4/18/2015 We visited LL for the second weekend in a row and had decided to talk to the salesperson we had talked with at the Home Show in Jacksonville, Florida. At this time he walked us through the flooring department. We picked out and purchased VA HS ENG Coronado Birch 38/5. At this time he explain everything we need to lay the flooring down, totaling 4910.45. My husband is a 100% disabled vet after 19 years of servicing his country. He trusted this gentlemen. Today 6/1/15 our helper (contractor) come by to get starter laying the floors is when we found out the salesman at LL sold us OVER 1100 of material we don't need and can't use. Our contractor call the manager Mr. ** and he refused to give us a refund saying that the salesman doesn't work there anymore and there's no way this could have happened (Remembering I unloaded everything myself).

At the time of purchase I told the salesman that I wanted to purchase everything I needed to install my new Hardwood flooring, not laminated 3/4" hardwood. He sold me the flooring and underlayment and said everything else would be included in the install price. After scheduling the appointment for the installer to come out, the first appt was rescheduled, then the appoint for the second was made and the installer showed up 2 hour late. Was only there a total of maybe 10 minutes, and told me I'd have the estimate by that evening. Two days went by... Nothing, so I called and after more excuses was told I'd have it within the hour. 2 hours lasted, I received it and within 10 minutes received a call wanting to know what we wanted to do. We accepted the estimate and was emailed all contracts and told all we had to do was call the phone number with a 50% down payment and we were set to go.

Purchased St. James/Bamboo laminate flooring from Lumber Liquidators on March of 2014. Would see how the complaint was escalating, seeing it on every channel, then the lawsuit, CEO resigned. Stay and pay! You are responsible for all the expenses and also pain and suffering!!! When looking in to it, it cannot be denied; we've been sick for months with all the symptoms. Severe sore throat to the point that one of my children could not swallow (this when I did not know about the Formaldehyde). The doctor said it was tonsillitis. Not sure, but sent medication... ok, then severe headaches, dry mouth and throat.

After spending a lot of money on flooring, I expected to have a good installation recommendation. The contractor they set me up with was TERRIBLE. They did a horrible job, causing a lot of damage to my walls, ceilings, and light fixtures throughout the installation. They did a bad job of cutting the wood to fit in corners and around edges, and they got glue everywhere. There are actual glue stains in the middle of the floors. They even DID NOT FINISH the job! I was not happy with them so I decided to not have them come back to fix their mistake (bad planning on their part by the entryway door left a strip of exposed wood). But why have them come back just to make more of a mess?

Hello. My wife and I went to Lumber Liquidators in Norwalk CT to buy Bamboo flooring for a Salon. The salesman, who was a very nice man, told us we didn't want Bamboo, we would be much better off with vinyl for what we were using it for, we still wanted Bamboo. My wife went back again a couple of weeks later to order, another salesman, pushing the vinyl also. They decided to give my wife the number for a installer so he could come out and look. Again, another really nice man. He tells my wife, she doesn't want Bamboo, I quote, "I've done many Salons, you definitely want vinyl." She finally agrees to take their advice. They show up just like they agreed. The guys were great and the job was complete in a day.

I have contacted customer service twice online and have received no response other than I will receive a response within 24 to 48 hours. Weeks, maybe a month or so now, not the first contact.

I purchased flooring and am pleased with it. I was told that my flooring was not a part of formaldehyde issues. I am tired of all the advertising I continue to receive - I only have ONE floor. It was just redone. Not planning to do it over again anytime soon. STOP BOTHERING ME WITH ADVERTISEMENTS.

We looked at several options (various types of tile, woods, etc) for carpet replacement. At Lumber Liquidators we found the best value for our money and very helpful salespersons who helped us select the Pearl City bamboo. The salesperson was very knowledgeable about the attributes of the various types of flooring. The recommended installers were all that was promised and the job was finished to our satisfaction in a timely manner. We were very pleased with the overall experience and would use lumber liquidators in the future if the need arises.

Purchased hardwoods and installed according to representative's directions. Let acclimate to home environment to longer than directed and floors shrunk a lot (up to 1/4") and are unsightly. Even though an inspector told me floors were sold to me way too wet, Lumber Liquidators denied any wrongdoing and blamed on the installer. Stating they should have moisture tested every single piece before installing, which is ludicrous and would never happen in the real world. I was given the option to pay $500 to have one of their approved inspectors investigate the matter further, but when I contacted the inspector he told me it would be a waste of time as Lumber Liquidators would deny any responsibility. For $2500 in materials it is not worth hiring a lawyer on the outside chance you may win. Poor materials and even worse service.

I feel that you should not technically be able to sell any floor that would scratch by simply sliding the chair from under a table. I bought laminate flooring for several hundred square feet for an eat in kitchen, laundry room and pantry. Although the floors looked nice they are not durable at all in my opinion. When I selected my flooring there was no real sales presence to ask what I was looking for and pick a floor that would suit my needs. If this flooring would not have been durable for a kitchen I expect an honest sales person to say, "This won't do for the area you are looking to use it". I did call to report the scratches and the ease of buckling from a small area of standing water.

We purchased the wood floor to put in ourselves. We were give two buckets of glue and the first bucket was fine, but the second bucket we could not puncture the top. The sales people at the Temecula store said there was no problem with the glue, but finally were able to get a duplicate bucket which meant another round trip of 40 miles to get it. They showed us that all we needed to do is take a large drill bit to cut through the skin. They showed us with the bucket we took back and it was several inches thick which meant we had not gotten a full bucket once the 'skin' was taken off. This did not sound it was a fresh bucket that we actually paid for. We love our floor, but had a bad experience with the glue.

The staff was very helpful, not pushy. If I wanted something less expensive, budgeting, they were very helpful. I ended up with a bamboo floor in one room, and a hardwood in another. Very helpful and knowledgeable. They helped load my items with my friend and even took back parts I did not use. I received credit, thank you.

Just wanted to say using Lumber Liquidators was a great experience. Love our cork floors, great installation and reasonably priced.

I opened a case with Lumber Liquidators regarding the installation of my flooring. I was told I would be contacted within 48 hours. It has been almost a month with no contact. Two weeks ago, I sent another email to ** to check the status and I have yet to hear from her.

I was very pleased with the service and the product. Very helpful on my purchase. Price was very reasonable and it was in stock didn't have to wait on flooring and the padding was also in stock. Overall experience was awesome I highly recommend this company.

Made a purchase for engineered flooring and stairs. Told stairs would match the flooring, no problem. Was told what they charge for delivery $500 (curb side only), so decided to pick up the items. Following week picked up the items and stairs are unfinished and told that's how they come, nothing they can do about it. So I figure, I'll just stain them. Company comes to install the items, flooring goes great, then they get to the stairs and they notice no risers.

So I buy my flooring in November... with the understanding it's a color and type will continue to have long into the future, not knowing all this mess was going to happen. So I asked for the air test kit, with the understanding that it was an independent lab and an individual 3rd party. To my surprise.... it was not because Lumber Liquidators knew my results and when they were done that's not independent and an obvious conflict of interest. I was going to take the results and believe them.... Now I don't! I had called initially when all this started and asked for a refund on the 10 unopened boxes... and was told flat out no. So now I ponder a half finished flooring job and extreme disappointment in this company. I think we all at minimum, should get our complete money back on all of the purchase..... whether installed or not.

They provided excellent service from start to finish. They were even helpful when I called to ask a question during the install of the flooring.

I have done 3 floors, and all 3 times I had no problems at all. The staff has been very helpful and the products were very durable.

We ordered flooring from LL for 3 homes. The first home we were shorted and had 1 and 3 engineered planks unusable. LL promised to replace but didn't. On the second home the small order was filled correctly but two boxes were delivered opened and partially used. On the final home we ordered solid glue down birch. They released our order to the wrong contractor and we were left to track down our order. When we obtained the order several boxes were missing and we were promised countless times by LL to find us more boxes but we never received them. The solid birch floor has been down, applied with 4 part moisture barrier adhesive and we are having to replace 20 square feet in one room and 15 in another because the floor is failing. LL call center made it clear that nobody ever "wins" as I was told so we have no true warranty on the floor. There are much more reliable, customer oriented and honest suppliers. Run... don't walk from LL.

We purchased Kensington Manor 12mm Warm Springs Chestnut Laminate 8/9/14. We had installed about half of the flooring when the 60 minutes piece aired. On 3/2/2015 I tried to return the 38 unopened boxes to the store we purchased them from and they refused, stating the floor was 100% safe and it had been longer then 30 days. Contact customer service. I have been trying to do so ever since. I have been sending emails ever since and have gotten ZERO response.

Order was fast, easy, no issues.

I had the best experience with Lumber Liquidators. Good customer service and I still love my floors! I have no complaints and I have referred friends!

Overpaid for installation - services which were not needed after installation was done - had to beg for additional pricing credit and they threw $100 at me. The Greenwood IN store was terrible. I had to go to Home Depot to get an education on Flooring. Only bought at Lumber Liquidators because of the price, as they say you get what you pay for. On a bright note, the installation contractor they used was great and I even hired him for additional jobs around my house.

I had a problem with the saw and they corrected it right away. The people I worked with were pleasant to do business with. I would buy there again if needed. Thank you **.

If I could give zero stars on this review I would. I purchased my laminate floor on March 10th but they did not have my selection in stock so ** told me she would call me in 2 weeks when it arrived. I never received a call from the store so I decided to call them. I called the store two weeks later to get a status on my order and spoke with **. ** asked me for my phone# and told me he would call me back in 5 minutes. He did not call me back so I called the store back 15 minutes later and ** answered the phone again. I asked him again for the status of my order and he told me again that he would call me back. I told him I was willing to hold while he checked on the status of my order but he refused to put me on hold because he had a customer on the other line that he was helping. I'm a customer too!

The staff was friendly and knowledgeable. Helped us work through the pros and cons of each type of flooring and make a good selection for our new home. I would definitely recommend!

The employees at the Lumber Liquidators we went to was very nice and friendly. They were were also quite knowledgeable about the product. I definitely recommend them and will return for all my flooring needs. The only problem I had with them was getting the molding. They had to ship us the molding to our house and it took forever. I actually had to call the store twice to see what the problem was. Other than that we were very satisfied with the employees there and our floor!

When you pay $25 to have something measured, you are supposed to get that back if you use their installers. After about 10 calls, I got my 1st deposit back. After about the same this time, I am still waiting. I love the staff at the Bolingbrook, IL store and the installers they use. Even with the deposit flaw, I would still use them again.

My order arrived in record time. The salesperson, **, in the the Tulsa store, was professional & prompt. The product is wonderful to walk on & the installer stated it was very easy to work with & said it was a quality product. I must say the installer, coupled with the product & prompt service of Lumber Liquidators, made the experience an enjoyable one. Thank you Lumber Liquidators, Tulsa, OK. Thank you Traavco Construction, Tulsa, OK.

I only have PRAISE for Lumber Liquidators and the staff at the Wilkes-Barre Store. They were HELPFUL, professional, and we love our new floor. Easy to install, no complaints. Highly recommend both Bellawood Engineered click Acacia.

I was happy with the staff in Staten Island but, I had to drive to Brooklyn to pick up my flooring if I wanted to do the job on time. They said it would take about 10 days if I ordered it.

I have no axe to grind with LL at all. My experience was positive. The store employees were very helpful. There was no issues with the quality of product I purchased. The product was priced competitively.

We purchased 2 vinyl plank floors. While we are happy with the flooring, the customer service left a little bit to be desired. Although the person was knowledgeable about the flooring and helped us make our decision, she made us feel like we were bothering her. Then when we were figuring out how many boxes we will need she warned us that we can't return opened boxes and there is a 20% restocking fee (kinda high). When we picked up the boxes most of them were already opened.

I had bought the oak premium hardwood flooring. It was installed by a professional and every piece was inspected. Those pieces that were defective were discarded and not installed. Looked great until about a month or two ago the floors but install about a year or less. Some boards are splitting and the ends are delaminating. I called customer service and got no reply, even made a phone call and was told I would be replied to. Nothing... and one month has gone by.

After 3 no show, no call dates for delivery, and finally a phone call saying that before the delivery would be made the account needed to be paid in full, I cancelled my $1800 order. The lack of customer service at the store located in Portland, Oregon at the corner of 122nd/Glisan was amazing. Three appointments for delivery, with no one showing up at all, and not calling to reschedule. I finally went into the store on May 3, after ordering 420 sq. ft on flooring on April 19th, to tell the Manager that I was losing patience.

I bought my hardwood from LL. It was installed by the professional you recommended. After a year, I noticed that it started to scallop and you could see white between the boards. I sent you all the information including the moisture report. You advised me you could do nothing for me, that I had to hire an independent inspector to check it. This would cost me $600.00. I cannot afford that. I will never recommend your company and stores and I am writing complaints wherever I can. You are a poor company.

Jackson, MS branch. Bought 9 boxes of laminate flooring before I heard about formaldehyde problems with the products I bought. Within 2 weeks of having boxes, only 1 opened, I developed sinus problems. Tried to return within 30 days (as stated in lengthy invoice, read the fine print!) and they charged me 20% restock. Manager on duty refused to honor and threatened not to take any back at all when facts on invoice were brought up.

I have had two experiences with Lumber Liquidators over the past year, once at the Ft Myers, FL store and recently at the Sarasota, FL store. I purchased glue together engineered flooring both times and the results were stunning. The flooring I purchased in Ft Myers was a discontinued product and I can understand why as there were plenty of chalk marks on the flooring which along with all of the voids in the product told me that it wasn't first quality material. On the plus side, I was given an incredibly good price on the product and even with probably 25% unusable product I still think I got a great deal though I was told by the salesperson that it was nonreturnable product, and I didn't have a problem with that though at the time I did not realize there would be so much waste. Great for my neighbor though as he used it for flooring in the loft of his barn/man cave.

Shortly after my beautiful floors were installed they began separating and I knew it had absolutely nothing to do with the professional installer that I used who has installed hundreds of floors. I contacted the local Lumber Liquidators who passed me on to their not so nice Customer Service Dept where I was asked to fill out a complaint form and send in photos which I did right away. Then they started on foolish excuses like he was suppose to install a room divider every 26 feet (which we were never told nor does it make any sense). Then there was this constant back and forth about not allowing the wood to acclimate, which we did for several weeks. I finally stopped hearing from them and they NEVER came up with a resolution. I only wanted them to refund me for my labor and material but now I'm hoping for a CLASS ACTION SUIT against them. After reading what everyone has experience with this dishonest company, I would like to see them SHUT DOWN FOREVER!

Due to the recent news articles on formaldehyde I called the lumber liquidator store. They told me my laminate flooring product from China that contains formaldehyde was nothing to worry about. They refused to exchange my unwrapped flooring or refund my money because I did not have my receipt. I have $1000 worth of their product half of this has been laid down in my house already. The remaining half is still in boxes in the garage. The customer service number I call just disconnects. I do not feel safe with this product in my house nor would I feel comfortable using the product I have still in boxes.

My husband and I purchased $20K of bamboo flooring from Lumber Liquidators in Pelham, AL last September (2014). We had just purchased our dream house and were performing a series of major renovations. One of which was replacing the existing flooring and carpet with bamboo flooring. Lumber Liquidators HIGHLY recommended a company, Commercial Building Maintenance, to install the floors.

I am a licensed contractor out here in Arizona. I had a project for a client, which included laminating the stairs with matching engineered wood flooring. The material of choice was Remington oak (became unavailable shortly after installation). On stairs a "stair nosings" is installed on leading edge of the stair tread. A total of 9 have cracks parallel to the grain, all in the same locations. There are no fasteners near the damage, as they are glued down with polyurethane construction adhesive (liberally), these all surfaced after one year. Chalk up the defects as milling/manufacturing defects, or poor material selection.

While installing our bamboo flooring in February, the stain was coming off onto us and our clothing. We had acclimated the flooring to the room prior to installation, so contacted the company to see what, if anything, we could do before moving the furniture back into the room. They requested we file a claim. Thought this was a bit overstated as we just wanted some technical advice about the finish. After documenting issue with photos, and sending back unused flooring for testing, 2.5 months have passed and we have still not resolved this issue. We have gone round and round with paperwork, unanswered calls and unfulfilled promises. The only way we get anywhere is nagging new 'ears' at the corporate office, as prior contacts won't take or return our calls. WE'LL NEVER BUY FROM LUMBER LIQUIDATORS AGAIN!!!

Purchased flooring online, was told 1 month for delivery. Product did not arrive and called every week for the next 4 weeks, always told that the ETA was the next Thursday. When I called to find an alternative, I was told the product I needed could be shipped from another state, but I would need to pay the shipping. I also asked for another comparable floor but was told there was nothing in the price range I had paid. At this point my lease was over on my apartment and I could not move into my house. How do I know if I will ever get what I ordered?

My husband and I purchased "click and lock" Morningstar bamboo flooring from Lumber Liquidators in Woodbury NJ back in the early summer of 2014. We installed the floor (he did one level of our house with his father who is a civil engineer and we paid a contractor who did it as a side job to do the other level). Our floor now has large gaps in between the panels on both levels of our home.