LL Flooring Reviews

I purchased some unfinished pine wood flooring from Lumber Liquidators. The material I got was exactly what I thought it would be. There was no significant damage to any of the material - no broken or unusable pieces, or stuff that didn’t match, so I was very happy with it. I didn’t use it for flooring, though. I used it as a filling in our pergola. There were two guys in the store, and they were both great. They knew what they were talking about. I was fairly specific in what I was looking for and I had no questions or complaints. I'd go back there for another flooring option in a heartbeat. My experience has been excellent. It was rather simple and straightforward but all positive. Based on being a big company and what their reputation is, I got exactly what I expected.

Lumber Liquidators was terrible. After we've ordered the tile and everything, it turned out we would have to get it our house ourselves. I don't own a truck. I don't have any way to get the stuff to my house.They didn't do or arrange for installation. It's not acceptable that we have to arrange for delivery ourselves and it didn't seem to bother them at all.

I recently purchased the hardwood floor from Lumber Liquidators when I built a new house, and it was so convenient. My builder installed it. The quality and cost of the flooring are fine.

I am completely dissatisfied with how Lumber Liquidators has responded to a defective Bamboo Floor. After talking to their 'customer rep' and their field rep I discovered that they have no intention of honoring any manufacturer's warranty. They made up issues that were not true, quoted issues that had no bearing on the floor and refused to accept any responsibility. I installed a bamboo floor in a house in Napa CA where there is not any real moisture issues. The floating floor expanded upward over 2 inches in a 27 feet room and the reasons they came with are laughable. Do not purchase anything from them if you think they care about their product.

We got our bamboo floor from Lumber Liquidators and it was a good experience. We told them what we wanted and they directed us to what we needed to look at. Everybody was also helpful. We installed the flooring and it was easy. I like the flooring so far and it's really good.

Ordering was easy. Installation was professional. We love our new floor.

Everything went nicely with Lumber Liquidator. My purchase came in when it was supposed to. I got bamboo flooring and some of the back part too (the foamy kind). Their rep was very good and the quality of their product is great. Our contractor put them in and the floor looks great.

We went to Lumber Liquidators and picked out what we wanted. They ordered the hardwood flooring and it came on time, so we had no issues. Then through the process, we thought we were going to need some more. I called them and ordered some more and then ended up canceling that, which was not a big deal to them, so it was all good. Their sales reps were very good. They mentioned the underlayment and what was needed there. They also showed me the difference in the qualities of the materials. We like our flooring a lot. The quality is very good. I did the installation which was pretty easy. The difficulties I had came from me doing it for the first time, but it turned out great. We're very happy with the end results. We got exactly what we were looking for, and we had a very good experience.

I had a broken water line and ruined floors so I had Lumber Liquidators do my flooring. I was thoroughly satisfied with their reps and the quality of the flooring that I bought was excellent. It was unexpectedly pleasant.

I updated the floors in our house a month ago and got finished woods from Lumber Liquidators. I went directly to the store and picked the wood I wanted, then the reps helped me to load it in the truck. When I got the floors, they were packed but the quality is not perfect but it's okay. It definitely works for me. It's just a standard floor, so it's very easy to install. Overall, I had a good experience with them. I found the floor that I wanted, which I cannot find elsewhere.

We bought a house to flip. It was not updated since the '60s when it was built. The floor that was in there was finished and we couldn’t match it with what Lumber Liquidators had. Also, big chunks of the floor were cut out because it was nasty. One of the bedrooms had cat pee in it too that was so bad it ate through the carpet, the pad, and right down to the hardwood flooring. We had to replace the subfloors. We had some matching to do so we bought unfinished Red oak flooring from Lumber Liquidators. Most of the lumber were decent and we were happy with that. We had some pieces in the bundles that weren’t exactly right, so we had to toss some of them out. We had too much and we had one bundle left. But we didn’t take any of it back because, by that time, we'd have to pay the restocking fee.

On March 2016, we purchased hardwood floorings from Lumber Liquidators in Santa Rosa, CA and we had a horrible experience. Let's start with their products. The boxes have full of reject planks, most of them are warped and splotchy. Even our installer didn't want to install the hardwood! Then there's my card. I was shocked to see unauthorized on it by the store. Though we managed to have them removed (it took awhile), the stress didn't stop there. When we tried to return a few unopened boxes together with the damaged ones. The sales clerk arrogantly refused to accept them. He said that he needs the approval of the corporate office because I had a refund showing on my account. What has it got to do with returning flawed products? When I ask him if he could call them, he said they can only be contacted by email and it's only the sales clerk who can email them not the customers.

I have been working 14 hour days to prepare my fiancee and my first home for the past week. We've been painting all week and finally saw the light at the end of the tunnel. Next item on the list: hardwood floors. We thought we'd get a good deal on Craigslist, but we were wrong. We thought we'd get a good deal at Lowe's, wrong again. Heard about a place called Scrounger's Paradise that allegedly has crazy deals but the cheapest flooring they have is nearly $4 per sf. My dad looked on google and found Lumber Liquidators in several locations the closest of which were Charlotte and Hickory. Not sure why but I called the Charlotte location first even though it is farther away. The guy sounded helpful but told me he would see what my options were online and call me back which he never did so after waiting a precious hour I looked on your website myself. I found exactly what I wanted quickly and in my price range.

I had tile and wanted to put some wood so I got bamboo flooring from Lumber Liquidators. Their sales reps were knowledgeable and they walked me through everything. Everybody from there was polite, friendly and they answered all my questions. I installed the floor myself and it was easy working with it. I liked it. I love the quality as well and so far, it's great. I had a fantastic experience and every time I would need anything else for flooring, I'm going to go back.

I bought hardwood floors from Lumber Liquidators. It's an old house and I needed to update the floor. The quality of the product is good and everything was fine.

We had a patio in the backyard we made as an office but we closed it up and needed some flooring for it. Lumber Liquidators has great prices and we love the flooring we bought from them. The branch in San Antonio on I-35 is a good location and is easy to get to. Their sales reps were very professional and informative. I told them what I had, what I needed and that I had dogs, and they pointed out in the right direction. A friend of mine installed the flooring and the product didn't slow down the job. Everything got fixed in ordinary time. We have a bunch of kids and they forgot the rules. They took some bar stools in there but nothing scratched. The flooring is pretty durable and everything is still good.

We had to order a few boxes of flooring after a water leak to replace a floor only a few years old. Order was place 05/26/2016 it is now 06/17/2016 and we still have no flooring. They charged our credit card. We have had nothing but runaround since. We spent 7,000.00 dollars on flooring with this company and they treat us this way. They could not send the box to the local store. We had to pay 100.00 for FedEx shipping and the wood was only 90 bucks. I have wasted so much time on the phone with various people. It's a joke. Again the old saying "you get what you pay for..." cheap prices, no support, they don't care about you the customer.

I went in excited about getting new hardwood floors. I have limited knowledge about the different types but knew my requirements, durable, quiet and no thresholds between rooms until material changes. They directed me to a floating floor and stayed the largest span could not be greater than 25 ft. I went home and measured and verified it met their requirements with them. The installer came executed the measurements we paid for delivery and when the materials arrived I saw a box of thresholds. I called the installer who said it needed the threshold between each room. When I said that wasn't what I wanted he said then I shouldn't have picked the wrong material.

It was time to do new flooring and I chose Lumber Liquidators to do it. I bought 100 square feet bamboo flooring from them. In the beginning, the product was a little tricky but as soon as I started getting used to it, the floor was pretty good and very easy to install.

Used LL in store tech advice and purchased vinyl plank flooring for entire house. Was initially concerned about type of floor to purchase due to possible shrinkage as I live in hot and dry climate, possible water spillage affecting laminate from wet feet, and cupping potential of bamboo flooring (hot dry summers and cold wet winters). Was directed to consider installing click-lock vinyl plank flooring (sycamore, made in China). Initial installation of vinyl planking using LL provided top quality foam padding. Went great and floor initially looked awesome.

My carpet was just ready to be taken out. I was brought up on wood floors so I wanted wood floors again. Lumber Liquidators' sales representatives were great. I haven’t had trouble with any of them. I felt I got a great deal because I got the exact color that I wanted on the sale rack. It was cheaper than the one that I wanted to get so I think I came out ahead of the deal. Moreover, I brought back some of the excess material I didn’t use and they were great about it. I was really happy about that. Everything is great with my flooring so far and I love it.

Underlayment for Non-Profit organization - I worked w/ Eric ** who was very helpful with our order for our non-profit assisted living facility. He was extremely professional and graciously gave a discount on this material. We are very grateful for this community support.

I bought the vinyl lock-style flooring, which is a great product, but you can get it at Home Depot/Lowe's or any other flooring company (sometimes for a better price). My issue was that at Lumber Liquidators I was encouraged to buy a lot of extra materials "just in case" and was told I could return any extras. They have, however, a 30-day return policy (in fine print and not disclosed by salespeople). As a weekend warrior, I had to chip away at the project as I had time, and when I tried to return my extra flooring after 30 days there was no exception made and I was stuck with 17 extra boxes. Being able to return the extra product would have more than made up the difference of paying slightly higher price of Home Depot (or any other store with a much more flexible return policy). These guys are just not customer-oriented and aren't willing to go out of their way for you.

Lumber Liquidators was horrible and what I got sold was the worst flooring ever. It was marketed as extra durable but I didn't realize until it was installed that it's not. Now there are scratches on it because it scratches very easily and even a dog bone dented it. I was not happy with the quality of the stuff. If it were for a wood floor, they can color it but it's a bamboo flooring. It was cheap so I couldn't expect anything more but I wish I had known a bit more. Also, the sales people were very pushy. They tried to sell me all the expensive underlayment which I did not buy. It would have been better if they pointed me in a different direction just because they knew the quality of it. It's good for now but I'm probably going to have to replace the floors and the underlayment.

I needed upgrades and I purchased the underlayment from Lumber Liquidators. The quality of the $80 item was okay and I hired an installation team for it. The sales representatives were very nice as well. I would recommend Lumber Liquidators.

I recently purchased bamboo flooring to get rid of my carpets. I did the installation myself and it was very easy. The quality is good, but Lumber Liquidators didn’t have the molding. It took a week and a half to two weeks to get the molding in, which was ridiculous. Then I had to order for more molding and it took two weeks again to get it in. Also, the guy who loaded the product on my vehicle damaged my vehicle, and he could’ve mentioned something. I didn’t say a word until I went to offload it. The experience was all right but wasn’t the best.

We purchased Bamboo floor from Lumber Liquidators. The quality is really good. Their rep is really nice and explained everything to me. Also, it was easy to install. In fact, I installed it myself.

There was too much carpet in my home and we replaced some of it with some wood flooring that I purchased from Lumber Liquidators. The quality of the flooring is pretty good. The sales reps did a good job though they didn't speak enough good English. The installers were also very professional. My experience has been awesome.

We recently purchased a home and we wanted to replace the existing carpet with hardwood floors and my sister had used Lumber Liquidators in the past and she said that her experience was great so we decided to try it ourselves. This was our first experience purchasing hardwood and we've shopped around a little bit. We did find that for the style and make of the hardwood floor that we selected, it was competitively priced with everywhere else that we looked so I feel confident that we got a good price on the product through LL.

I recently purchased Brazilian Cherry wood floor from Lumber Liquidators. Their sales reps need a lot of training and the only one that knew what he was doing is Paul up there in Springdale. The others didn't have a clue or they thought they knew what they were talking about, but they led me off in the wrong direction as far as what's it gonna take to put it down and how much glue needed. They would have had a clue if they only read the instructions. Other than that, the flooring looks good, although I found one spot where the finish came off a little bit so I gotta call my installer about it.

I had bamboo flooring from Lumber Liquidators. So far, I like it a lot. The cost is good for the quality of it. I was gonna use their man for the installation but I didn't like having to pay for the accident. That’s the only thing I didn’t like. It’s rubbed me the wrong way.

My carpet was starting to smell. I went to Lumber Liquidators and bought engineered bamboo flooring. Its cost and quality were great. Also, the salesperson was very helpful and told me what I needed to do and everything that I needed to get. I installed the flooring myself and it was pretty simple working on it. I had a really wonderful experience.

Every part of the transaction with LL was great. Geoff at the Annapolis store was professional and extremely helpful and even removed and replaced the tailgate on my truck to load the flooring when I picked it up. The crew that did our installation of the Black Mountain Maple 4mm LVP product did a fantastic job. They were here on time, they worked quietly and efficiently and left our basement perfectly clean. Their attention to detail on the transitions and trim work was simply outstanding. I would highly recommend this particular vinyl product for basement use and Lumber Liquidators installation services.

I purchased bamboo floor from Lumber Liquidators to replace the 30-year old, stinky carpet in our home. The salespeople were fine but one disappointment with the branch is the sample on the wall really didn't match what I bought. It was not the same color but of good quality. I installed it myself and it was easy.

I got some floor laminate from Lumber Liquidators. It’s a good product with a good price. A friend of mine installed it in one day, and it was easy. Lumber Liquidators has good customer service but the only thing is each corner of the laminate has little dots. I noticed that some of them are not correctly filled to the top, so I worry it’s going to peel off in the future. Other than that, the floor looks nice, and so far, the quality is good.

I got tiles that were on sale from Lumber Liquidators. The sales reps were not very engaging but okay. They had to order the tiles online for me. We picked it up by ourselves and when we got home, there were some that were broken. It’s hard to see because it was in a box. We're still putting the tiles down, but so far I like the way it looks. I would recommend them because the pricing was great for what we got.

Overall I am pleased with my floors. The quality of the wood is about a 90%. There are some flaws that until the floor was installed were not evident. The installer was amazing, he was meticulous about his work. With the quality of the boards not 100% I may or may not purchase my materials from this vendor again. I will definitely use the installer Ron **.

I did some repairs in our home and bought wood flooring from Lumber Liquidators. I needed 10 square foot of lumber but had to buy 30 square feet because the sales representative wouldn’t sell me 10 square feet. I was not very happy with that so I had an extra 18 feet of wood that I didn’t need or use and that I wound up giving to my contractor and paying for material I didn’t need. I tried to explain that to Lumber Liquidators and they just wouldn’t do it. There was no flexibility whatsoever and my experience is not very satisfying. Even so, my contractor installed the flooring and the quality is fine. The flooring did what we needed it to do.

The floors of my house were old and broken, the tile was coming up and I couldn't find any replacement so I ripped up the whole floor, put down a new sub-flooring and got a bamboo flooring from Lumber Liquidators. I was reluctant at first because I've never used them before and didn't know anyone that used them, but then I went online, read some reviews and everything worked out so I couldn't be happier. The sales rep, Joe, let me look around and was there for questions but wasn't overbearing or trying to make the hard sale. I had to come back a second time because I had to get some dimensions and he answered all my questions. I had a good deal. Installing the floor was also a piece of cake. The floors look great, they went together easily, and look to be of very high quality. I got a toddler at home, she drags furniture and stuff across it and it's held up really well. I would go back again and recommend it.

We bought some unstained wood from Lumber Liquidators for our wood floors and it's absolutely beautiful. It was an easy and quick experience and they handled everything I needed. Their sales rep was very helpful. He did not have enough of the product at the store where we were but he found another store and had the items brought to the store closest to us and took care of it on our behalf. I really appreciated him looking for the items so I didn’t have to.

With a husband and a wife, two boys, and a dog living in the house, it was time to get rid of the carpeting we had and put something that's hard, durable, usable and cleanable. We purchased 20 boxes of acacia 3/4-inch wood flooring from Lumber Liquidators. The sales reps were very knowledgeable and explained things. They had the product right there in their warehouse and we had the salesman helped load our purchase into the truck. The floor is A1 quality and it’s the best money can buy. It was a good experience because I spent a lot of time at lumberyards picking out lumber but the 20 boxes we got from Lumber Liquidators were all good. I don't think we had any scrap in them. The cost is very competitive with other suppliers.

We had a wonderful experience with Lumber Liquidators. We had a tight time schedule after purchasing our house and installing the new floors. Craig was so helpful and Vinnie who installed the floors was above our expectations. Thank you for a great experience!

This is the worse company I ever had to deal with. I wouldn't recommend buying from them. I bought bamboo hardwood floors worth $11k from them. The one I got was too dark (almost black) so I went back and they saw it was completely different than what I ordered and said they can fix it with new batch. After waiting for a week. I went back and they seem to forget all about it and told me that that only comes in dark color now. And they even didn't bothered to call me or inform me. Then I asked for the refund. But their manager on duty told me he can't do a refund.. And there is 20% deductible for refund even it's all their fault. Now I had to order something else from them and been waiting for another 3 weeks. Just really bad customer service and don't wanna take responsibility even if they know it's all their fault. I might have a file a law suit against them just to get my money back.

I needed some wood flooring and Lumber Liquidators had a good selection and everything was there. I didn't have to go to another store. All of their sales reps were nice apart from one. They also need to sell half-boxes since all I needed was one more stick but I had to buy a full box. I had a nice experience with them nonetheless. I installed the flooring myself - it was hard but I did it.

The sales representatives at Lumber Liquidators were friendly, courteous and responsive. I purchased the engineered wood and glue and a lot of the boards came out of the box warped, which affected the installation. The installers I hired found this difficult to work with. Unfortunately, I didn't discover the problem until the installers had gotten completely done with the job so I'm stuck with a couple of issues. I like the way the product looks but the installation was not ideal because of the warped wood.

To start out fairly I want to say the flooring we had installed (Antique Strand Click Bamboo) is very nice and looks amazing in our house. There are a few spots throughout the house where it feels squishy under our feet as if the floor is sinking into the pad underneath. Which I have never experienced with any other floating floors. And about 2 months after professional installation the flooring started to separate in numerous places, so bad that it was actually starting to come up and you would catch your feet on it. So I contacted my local LL supplier and was told to check my humidity levels in my house because some slight separation is normal. Which I responded with, I have and it's in the normal threshold since we have an entire house humidifier system. So then I was told to contact customer care and since it was an installation issue apparently there's a different customer care team that is suppose to help you.

I had been working on a job where they had used Lumber Liquidators. LL had got a really good deal so I thought I’d try them. They’re a lot cheaper than the home improvement stores. I got bamboo flooring and stair treads from them. The lady that I dealt with was very knowledgeable. We got the wrong size of stair treads so we took it back and she got us the right stuff. I also have to take some stuff back there because the transitions they gave me were wrong but I haven’t talked to them yet. My friend and I did the installation and it was an easy process. The quality seemed to be pretty good and I see no problem.

We purchased engineered hardwood from Lumber because our carpet was worn and dirty. The sales reps were super nice and couldn't have been more helpful. The installation team was wonderful, nice, polite and prompt. They didn’t stand around and talk so I couldn’t have asked for a better team. It was as pleasant as redoing the whole house at one time can be. Everything went great, so we were very pleased.

I’ve been a customer of Lumber Liquidators for quite a number of years now. I used to deal with Mark from a branch in North Haven, Connecticut, and this guy was the greatest. Now it’s a new seller for me. He has good experience from another branch and I’m having no problem with him whatsoever. I hire other experienced crew doing my jobs and I'm satisfied with all the flooring I've purchased. It was a good experience and just continue to do what you’re doing.

I purchased vinyl plank flooring 2 years ago. I love the flooring but from the beginning it has pulled apart. After a while when you walked across it, you could hear popping. It was breaking the sides, now I have big pieces breaking off. They sent someone out to help fix it and made it worse. Did not get much help from store but now am with customer service. It doesn't look promising but just wanted to let people know not to buy.

I bought a bamboo floor from Lumber Liquidators - it's my second purchase from them in 10 years. I've dealt with a couple of their sales representatives and both of them were professional and steered me in the right direction. I hired somebody else to install the floor but both sales rep from Lumber Liquidators helped me out in mistakes I might have made had they not given me extra information that I would not have known. We like the bamboo floor even though it has to be cleaned regularly. We have a dog that's constantly throwing or doing something, so we constantly have to use the cleaner to keep the spots off of the floor. But all in all, it's a great floor and I would definitely recommend this company.

I recently purchased hardwood flooring from Lumber Liquidators. I had no problems with it and I installed it myself which was very easy. Their sales rep was fantastic too.

I got a sale ad from Lumber Liquidators and we went and checked it out. We liked the products there. We bought bamboo flooring from them and I dealt with a lady named Tina and she was very nice and helpful.

I purchased a hardwood floor from Lumber Liquidators to fix some water damage in my home, and so far, the floor's quality is pretty good. Their sales reps have been friendly, courteous and helpful.

I just got rid of some old, ratty carpet before we moved in, and so I got bamboo flooring from Lumber Liquidators. The sales reps at Lumber Liquidators weren’t as knowledgeable as I thought they would be. One of them seemed knowledgeable, but the other one didn’t know too much. But everything went pretty good and so far, my family and I like the quality of our flooring. It’s only been over a month so we haven’t had any trouble, and I’m hoping it won't have any trouble.

I was asking Lumber Liquidators' advice on tile, bamboo, hardwood, laminate and things like that and their sales guy has been very helpful. But I haven't purchased anything yet because I need somebody to install the floors for me. Still, the guy showed me all the products within the range I was looking at and suggested, based on ratings and things like that. He did a really good job. I would definitely shop there.

I'm tired of the original wood floor. I was doing repairs on some boards and purchased white pine, light oak from Lumber Liquidators. I was satisfied with it including the service I received. The sales representative was helpful, although at first, he didn't know that he could ship it to me. He later called me back and found out that he could. The wood is excellent. It’s just I ordered the wrong kind. I hired somebody to install it but the flooring doesn't look good. So we're fixing to order some more of the proper size. Outside of that, Lumber Liquidators, their store and the teamwork at the store were good.

We redid our stair steps and since Lumber Liquidators had the color I wanted, I bought engineered wood and some oak pieces from them. I actually changed my mind 150 times, but the sales rep, Joshua, didn't get angry. I had him give me five bids before we ended up with one. The flooring is fine so far, although I still need to go back to Lumber Liquidators and get about 600 square feet to finish the rest of the renovation. Overall, I had a very good experience with them.

I got Bellawood flooring from Lumber Liquidators for the resale value of my house. The quality for most of the flooring is quite good but when the pieces are bad, they are bad. Nevertheless, everything went fine. I would recommend them.

I purchased 270 sf of hardwood flooring and did not realize it was Utility grade. This grade of hardwood is not usable in the job I had so I tried to return the product. I called the Longmont, CO office where I picked up the product, but they did not return my call. I tried a couple of time to reach someone but no luck getting someone to return my calls. I eventually drove the product back and they informed me I could not return the product. I'm very dissatisfied with this company's method of doing business and will never purchase another product from them.

Couldn't be happier with my wood... and sales folks were so pleasant... AND they knew the business. It's not my first time there... and won't be my last.

We used Lumber Liquidators before in our previous home. We really liked their customer service and all of the information that they were able to give us before we put their product in. One of their guys sat down with us and explained anything that could go wrong and how to fix it before we even started the project. Then this last summer as we were trying to sell our house, we had some water damage in the kitchen and had to rip out a bunch of the floor that had water damage. They spent a good two or three weeks trying to get us replacement pieces for the flooring even though it had been discontinued. We found the best match and they shipped it to us. The guys at the store here in the Springs were really phenomenal. I got one of those tiles that looks like wood planks from Lumber Liquidators again. I like it a lot. We did the installation ourselves and it was super easy. We’ll use the company for any type of hardwood flooring that we need.

I had original hardwood floor on everything except for one room so I decided to purchase wood flooring from Lumber Liquidators. They are the only place in Amarillo that has the flooring that I needed to match. Their sales rep was great and the quality of their flooring was great too. We hired an installation team to help us with it. Our experience was great all the way around.

Absolute worst product ever dealt with. Will never buy anything from Lumber Liquidators again. I tell everyone I know Lumber Liquidators has the worst products. I tell them to tell their friends to tell their family never buy Lumber Liquidators. Absolute garbage.

My second check to Lumber Liquidators bounced and they were very understanding and nice about it. Wally was great. The experience was all good and I'd recommend them.

About 6 months ago I ordered Morning Star stained French Roast bamboo (1/2" x 5") for a sunroom floor. When we went to install it, we discovered it scratched way too easily. When we contacted Lumber Liquidators (1-800-hardwood), they advised us (a) to submit a claim form with a minimum of 7 photos and (b) to immediately stop laying the flooring, both of which we did. I never received any e-mail confirmation or a return phone call as promised, so 3 days later I called. They clearly had my claim form (they could find it), and promised that a customer service rep named Tammy would call. She didn't, so I did. I was able to reach her -- one time. In that call, I was told by her that she had a report on the claim on her desk and she would be forwarding it within twenty-four hours.

Since the last review... The company has been very helpful. They've come and picked up the wood that did not acclimate to our home, free of charge. They have communicated with me every day and have been flexible about meeting me on my lunch hours so that I don't have to take time away from work. The store manager, regional manager, and regional manager over the contractors have all been VERY helpful. We are pleased. I will say this has been a long process... So research the floors you are wanting to get before getting them. We have since gone with an engineered wood over bamboo because it will work better in our house.

My friend recommended Lumber Liquidators and their sales reps were great. The bamboo flooring I purchased is fine. I had someone install it and it was an easy installation.

I bought from Lumber Liquidators some bamboo flooring. The last time I purchased the same flooring was back in 2007 for the main level of our vacation home. We did not finish the basement at that time so now we wanted to continue the flooring down the stairs and basement. Hence, the recent purchase. The sales experience has several parts. We first dealt with the Dover, Delaware store for the treads and risers of the stairs. At that time, we were trying to get the same kind of flooring that we had before for the basement floor, and we felt that we were pretty much misled by the salespeople at the Dover store. We purchased the flooring, got out, looked over our paperwork, and realized that whatever we bought was not a good match for what we had previously bought.

I installed a new kitchen and the guy that I'm building the cabinets with recommended me to use Lumber Liquidators. He's gone to them before. I told the representative at the store what I needed and then they helped me into the right direction and we're very satisfied with the floor. I knew what I wanted when I walked in there and I was glad they didn't try to sell me anything else. I purchased an acacia engineered hardwood. I was hoping it would hold up a little bit more to dogs but I got a few scratches from my dogs but nothing to concern about. I've been having a good experience.

I purchased some hardwood flooring and the quality is good so far. I got it on sale, so the cost was fair. The manager at Lumber Liquidators was very good and the followup with one of reps was okay. I was asking about molding trim afterwards, and either the rep was very busy or not very helpful. But overall it was straightforward, quick, and relatively easy.

We had to return the hardwood a couple of times because it didn’t match. The Lumber Liquidators people were very friendly and didn’t have any issues with it, so that was nice. We ended up getting a good deal because we managed to coincide with one of the better sales. It would be helpful if people know this ahead of time a little more so we could plan our purchase. But everything went smoothly. The price is good as well as customer service. I installed the floor and it was very easy.

My mother died a couple of years ago and then I bought the house from my siblings. Since my parents retired in the house, they haven’t done any work for about 15 years, and so a lot of things are run down. I don’t particularly like a carpet. So I tore the carpet up and the existing hardwood floor was pretty much destroyed because of 50 years, 4 kids, 3 dogs and 2 cats. It was in pretty bad shape and had been covered up with carpet for 35 years. I said I could redo this then I got an estimate and decided that it would be easier to simply put down a new floor on top of it so I shopped a lot and found Lumber Liquidators' carbonized bamboo floor which we liked and was discounted a lot.

I’ve only used Lumber Liquidators once or twice and I’ve always had good luck with them. They were the only ones that sold oak in the area. All of their sales reps seem to know what they were talking about and they’re very helpful. I bought three bundles of 2.5-inch oak flooring from them which was good quality and exactly what I needed. I installed it and it was as easy as any other product I work with.

When I received the product, it was damaged inside the boxes. I took a picture before the forklift loaded it up. It had some obvious outside damage to the boxes, too. I didn't expect the forklift driver to break open the box and inspect it so when we got it to its destination and finally opened up the packages, there were a few that were damaged. Everything got alleviated but they were determined to charge me for freight. I told them that was not fair at all. I shouldn't be charged freight if the supposedly new product comes damaged. At the end of the day, they ordered it and didn't charge me freight. Other than that, my experience with Lumber Liquidators was good. We had a team help us with the floor installation and it was easy. The tongue and groove were manufactured correctly.

The price was the best we could find and the quality was very good according to our installer. Everything turned out very good. I would definitely buy from them again. My only concern was a $12.00 restocking fee for one bundle of extra flooring. Other than that my experience was fine.

I was a continuing a flooring and bought white maple from Lumber Liquidators. I love the flooring’s quality and hired someone to install it. I need some molding and I remember seeing molding in LL so I’m going back there. Everything has been great.

I bought some oak flooring from Lumber Liquidators and installed it in my dining room. It was some of the best I've had and there was very little waste. The quality of the wood was perfect and their sales reps were all good.

I went at Lumber Liquidators, identified the cork I was interested in, and they were able to get it. I had an installation team install it for me and they took care of the product. Everything went fine.

Bought 800 square feet of floor. When I came back to buy another 800 ft they wouldn't honor the same price as the original purchase even though it was within 30 days. Come on man. Otherwise. Great flooring and good price.

We got bamboo flooring from Lumber Liquidators and it was a good deal since it was on sale. It's got excellent quality and we also got it loaded quickly. Installation was also easy and overall, it's a good experience. We'll probably finish out our house with flooring from Lumber Liquidators.

The guys, especially the manager, at our local store were fabulous to work with. We purchased a closeout product online for pickup at the store. The manager was able to locate all the trim pieces we needed in the original discounted model style, shipping them from other stores directly to our home, saving us hundreds of dollars over trying to match it up with trim of a current, inexact color. However, the particular style of engineered hardwood floor we purchased does scratch (gouge) extremely easily - as in pulling out a dining room chair gouges the surface deeply enough that polish and stain won't cover it.

My husband and I drove from Brunswick, Georgia to the Jacksonville, FL Arlington Expressway store. We found a product we liked, it was on the sale that you were promoting on TV. It was the perfect color so when we got to the checkout the salesperson was not able to complete the order because corporate had apparently shut it down and was saving 9200 square feet for another promotion. That's what we were told. I think that was very unfair to shut down the sale prior to the sale being over. So we had to settle on a color that did not match what we had.

They were good at Lumber Liquidators but the sample is nothing like what I got. They put the premium stuff up there. They split some of the darker samples up there, instead of just the premium oak. What I got was a lot darker with a lot of imperfections.

I ordered Bamboo flooring and had it shipped to the store. Arrived in 10 days time. No complaints. Product was very nice.

When we first went and looked for the lumber flooring, the Lumber Liquidators rep made us aware of odd Lot capabilities, which was good and fit our needs. They took care of it and got us an odd lot maple hardwood. We also liked that the price was good.

Hello. This order goes back to Feb. 2016... From the first call with Keisha to the loading of our truck, the process was great. The price was surprising for a U.S. product. The technical advice was excellent. This is the third home we've completed with your products. Best Regards.

I got some bamboo hardwood floor from Lumber Liquidators. I bought some wood from another place and they didn't have any more of it. I found something from Lumber Liquidators that matches pretty closely to it, so I bought it. I had a great experience with the sales rep. I was glad they were there to help me. I'm doing the installation myself and it's much easier than the other one I put down. I like the quality of this flooring better, it's more supportable. It doesn't creak as badly as the other one and it's locked in pretty good too.

We received excellent service and Ty was great with advising us on the easiest way to install the flooring. We will definitely go back when we're ready to do the rest of the house.

I believe the young man's name is Justin, he was the store manager. He exemplified what customer service is about, his professionalism and knowledge of the product was above excellent. These are the type of people that needed today, and should be acknowledged for that reason alone.

I will never order product from your company again. The product is wonderful. Unfortunately you hire incompetent people. Lies upon lies. I've spent over 10k with your company. I'll share my experience with all my friends and family.

We went to several of the big-box stores to look at flooring before I went to Lumber Liquidators. The wonderful thing about going to Lumber Liquidators was that it wasn't a very large place. The sales people were very attentive, knowledgeable, helpful, accommodating, and not pushy. In the big stores, there is very little help and the people that help generally don't know a whole lot about the products. So, prices were certainly in line with the big stores, but the customer service interaction with the salespeople at Lumber Liquidators was stellar compared to the other stores. It made a very pleasant experience. We bought a bamboo flooring and had it installed. The contractor we got thought it was easy to install. We're very happy with the quality of the flooring.

I was very impressed with the quality of the boards. Purchased the antique strand bamboo click flooring and out of 17 boxes, I only had 1 warped board which I was still able to use a small piece off of the end. The finish is beautiful and the actual manufacturing of the product was impressive, all of the locking pieces were precise and cut and formed well. Couldn't be happier!! Staff at my local store in Wilmington north Carolina was amazing too.

I purchased 340 sq feet or 3 1/2 unfinished hickory hardwood. The brand was Colston from Lumber Liquidators (Columbia, MO store). The order came in a week early and was promptly called for pickup. As an experienced contractor I laid the floor myself in my own home. I only had to cull 3 boards in the entire floor. One for a large split and 2 for planer burns. A high quality product at the best price I could find by over a $1 per foot. Would buy again.

We purchased some engineered hardwood from Lumber Liquidators. I installed it and it was easy. It was a great experience all the way around.

I always drive the extra distance to the store in Orlando. The guys and gals at this store are always professional and energetic. They always know exactly what I need to do the job and take great care of me. Truly great team. I will always be a loyal customer because of them.

I'd use Lumber Liquidators again. They wee good. I had no problem with my purchase and they gave me what I needed.

I found the floor I wanted but when I went to pick it up, I wanted to see if it was correct. The warehouse person would not let me open it. I asked to see the manager. When he left I noticed the box was open. I checked it myself. The warehouse person was rude. Also why could I not check to see if the floor was correct? Not sure if I will shop at your company again.

After researching various options for replacing carpeting in our house and getting feedback from Facebook friends we choose to purchase our bamboo flooring from Lumber Liquidators. We checked prices and purchased the natural click bamboos. When flooring was delivered I realized they were on sale and after contact quickly received a refund. Floors were laid and we could not be more pleased with the results, and even returning the extra boxes was quick and easy. Not sure why they charge tax on services & returns.

I updated our ugly, green carpeting and got some bamboo wood flooring from Lumber Liquidators which I installed myself. I like it. The only thing I didn't like was that there was a couple of the tabs that were cracked.

Great service and product. Entire experience was great. It was suggested that I could install the floor myself. No way! Don't suggest that to most people. Gives false illusions.

The new hardwood on my stairs and in the master bedroom are wonderful! I love them. Very easy return of unused glue and extra threshold piece. Thank you!

The worst product I ever purchased. The floors do not ever stay clean, they show all the foot marks on the floor, I even bought the cleaning kit the Lumber Liquidators recommended. Very disappointed, the floors also scratch easily. What a waste of money on floors.

Before ordering my flooring, I contacted Lumber Liquidator's recommended service affiliate who recommended an installer. The installer's wife came out and gave me options for a hardwood/bamboo floor being either nail down or glue down. After looking at my present flooring, she recommended nail down and suggested that an additional benefit would be it was less expensive. With the shopping list she created in hand, I ordered my supplies and materials from Lumber Liquidators. I had the materials there ahead of time as per instructions to acclimate to the home. When the installer showed up, he said that unfortunately it would be approximately $900 more than originally quoted because he could not nail down the bamboo I'd chosen and the $900 extra would be for glue and labor. I told him I didn't have $900 and that he would have to honor his estimate somehow.

Engineered Hardwood - Very good product at a great price! The sales staff was friendly and loaded up my vehicle.

Andrew (contractor sent by Lumber Liquidators) came out 4/29 and said I would get a quote. Called Tukwila store and was told there was nothing there. Called Andrew. He said the store should have the quote 5/3. I texted him and told them they had nothing and he said he would figure it out. 5/5 sent him a text. No response. So needless to say not very happy.

We just bought a new house where all the flooring was carpeted and did not match our style of furniture. It was also saturated with urine from the former dog. The first call I did with Lumber Liquidators was only for pricing information. They said they had several different products and it would probably be the best for me to come into their store, which I did. When I was at the store, I reviewed with their agent what hickory products they had, told him what I wanted, and they set me up with whatever the potential sales price was on that particular day. I purchased 700 square feet (34 boxes) of hickory. We have a main floor that already has hickory wood on it and I was trying to match on the upstairs level.

We purchased Bellawood natural hickory solid wood flooring in matte finish for our entire house and I have to say my new floors are gorgeous! The price and customer service were great! The sales rep at our local store in San Jose was most helpful especially when I needed a few more boxes to finish my job. He went out of his way to find it locally, I got it the next day. I have a small ranch home but it seems much bigger inside with our new flooring. We could not be more happy with the results. Thanks Lumber Liquidators.

I am very happy with your flooring products. I have bought a couple of times. What I don't like is how I had to buy 300 sq ft of Underlayment for 210 sq ft of flooring. You should sell the Underlayment in 25 or 50 sq ft bags so there isn't as much waste and an extra cost for the small extra sq ft needed.

Awesome experience. Staff was great from the time of purchase to the loading of the product into my vehicle. Will use you again and will share the experience with friends. Thank you very much!

The sales reps at Lumber Liquidators were very nice. I live in Carlsbad and we stopped in the one in Albuquerque. They didn’t have a sample of the one we wanted so they took our information and sent us the sample. When we decided to go ahead and order, we went to the El Paso store because it’s two hours closer to us than the Albuquerque store. As far as going and picking the order, it was easier. Both stores were very helpful. We haven’t installed the flooring yet, but we did open some boxes to look and we’re happy with it. Quality seems to be good. We’re going to be getting our wood countertops from Lumber Liquidators when we get to that point, so I will be using them again.

As you can likely tell, we bought a single package of bamboo flooring to see if it would work at our camp. After opening a box of similar material from a competitor we realized that this dark shade would not work. By mistake I left the bamboo from LL at the camp, the 30-day return period has expired, and I'm stuck with a perfectly good package of flooring that I can't return. I think the return policy should be much more "customer friendly".

The customer service I received at the Davie, FL location was excellent! Thanks to Damion and Shay-marie (not sure I have the name correct but she is the only female at this location).

I went to your store looking for flooring for my living room and kitchen. Eddie ** at you Reading PA store helped me and that they had a sale on Bamboo, thinking it was too expensive. I looked at it. Eddie was very knowledgeable and I purchased everything my first visit. The other gentleman working with Eddie helped load up our car, but because I needed so much we made 3 trips and each time they came right out and loaded our vehicle. I had a great first-time experience and I only have great things to say about your store. Sorry, at this time I cannot locate my paperwork. But hopefully this will help the store in Reading PA. By the way, my floors look great.

Matt ** at store 1032 is very "on top of it" and pleasant to deal with. I recommend the installation companies through Home Service Store as well.

Order was quick, recommended installer able to work with our schedule, very pleased with product, installation and appearance. Would definitely recommend you to others.

Bought product from Carrollton store. Josh helped me and was extremely helpful. Very good customer service.

We recently purchased and installed butterscotch oak hardwood flooring throughout the main rooms of our house and it is beautiful! The sales associates were professional, friendly and helpful and the flooring quality is excellent. Will definitely recommend to friends and family.

Great service, very help.

I was trying to match wood up to an existing floor in our rental property but couldn't find it anywhere, so I ended up buying 20 square feet of flooring from Lumber Liquidators. It wasn’t the exact floor I was looking for, but it was all right. They sell 21 square feet in a bundle, and I only installed about 12 square feet. But overall, I've had a decent experience. The people at Lumber Liquidators treated me well and their knowledge was good.

I brought a piece of Brazilian cherry wood to Lumber Liquidators, took it to the salesperson, and asked if they have it. We looked on the floor, and found a patch that was exactly like it. I said I wanted to order I didn't know how many square feet, but it turned out to be about $2,100 worth of stuff. When I picked it up and pulled it out of the box, the finish is not even close. It's a brown finish instead of the burgundy finish. I was lied to and cheated, and I'm extremely unhappy with them.

My experiences with Lumber Liquidators in the past has been nothing but outstanding. This last experience was not so good. Had purchased flooring for out last project (bedroom) and it was on back order from the Baton Rouge store. The manager there was able to locate me the same flooring at the Harahan, Louisiana location. We took his offer and went to that store to pick up material. At the time we did not check for any damages. Once home we unloaded and as my wife and I were unloading we notice the terrible conditions of some of the boxes. Gave the flooring time to adjust to our home and then began to lay flooring. As we open several boxes it was apparent that there was damage. Many pieces tongues crushed, flooring chipped. We were able to use but many pieces were no. We had one partial box and one full box left over.

Lumber Liquidators' sales team was wonderful. They’ve got great people at the store to help with anything and they’re always available. If they don’t have any material, they look around other stores. The material that we used is not the best, but it’s pretty good quality and it’s not hard to work with. It's not something that I would put in my house, but it’s pretty easy to install.

Thank you Lumber Liquidators (Oneida) for help me to choose my wood floor.

We went to look at pricing one day and while we were there, we were not only told what was best for our house and budget but that we should come back later in the month for a sale that was to be released. They even called us to remind us to come in for it. We initially went to buy a lot of cabin grade wood but decided that the length of the shorter boards was not what we wanted and we had kids that we didn't want to get splinters from rough pieces. We decided on another type of floor that was Grade 1 and would have longer boards. We took advantage of that mid month sale and it saved us over $1000.

Had what I needed.

I first ordered the hand-scraped antique bamboo and after getting my order home and laying out a few boards, I decided I wasn't happy with the color. I brought all 30 boxes of bamboo back to the store and Adney the manager along with the rest of the employees were super nice to me. I ordered the Acacia hand-scrapped hardwood next and Adney said if I didn't like that bring it back until I found what I liked but I do love the looks of this flooring so it won't be going back. The whole process was not stressful at all thanks to the patience of the wonderful guys at Lumber Liquidators.

I could not be more pleased with the bamboo flooring I purchased from Lumber Liquidators! My contractor is also incredibly impressed with the product. The salesman we worked with was very helpful. It was just a terrific experience all around!

Not happy with your return policy. I paid in cash and when I return two boxes of flooring I was told that I would not receive cash back. But I will receive a check in about 1 month. Here we are 1 month later no check. Not the way you should treat a customer. Your return policy needs to change.

Replaced all of the flooring on my main floor with Tobacco Road Acacia. The flooring is absolutely gorgeous! The contractor is about half done and has been very purposeful with the installation. Was told the install would take 2-3 days. It is looking more like 4 days but the quality of the workmanship has been good.

I had been seeing ads and reading reviews for a couple of years so when we bought a cottage we decided to go to Lumber Liquidators for flooring. Gary at the Saginaw store was very nice and knowledgeable. We got the Beals Hickory for the bedrooms and the antique Hazel Strand for the great room. We have only installed the Beals Hickory in the bedroom as we are still working on the great room. The floor looks beautiful and my husband said that it was easy to install.

We ordered the bamboo flooring and are very pleased with it. We had an issue with having to wait a very long time (almost two months) for all of our order to arrive. We were not happy with the customer service at the Boise, Idaho store as we would get different answers regarding the status of our order depending on who was answering the phone. We feel that the salesmen at this store could have been a little more friendly and understanding regarding their mistake in ordering all of our products in the beginning. It seems that once we placed our order for the flooring, they were done being nice and friendly.

We bought a house two months ago and the previous owners already covered the first floor with prefinished hardwood floor Brazilian Koa. We're fixing our second floor so we bought more of the hardwood flooring from Lumber Liquidators. The store manager in Arlington Heights was very helpful and nice. My husband installed the flooring by himself and it's easy - he's never complained about anything with the flooring. We really like the flooring and if we ever need something else, we will order it from them.

The advice I received was good. People were knowledgeable and helpful. I would go back here.

Lumber Liquidators has supplied flooring and supplies to my home on two occasions. The first time around, they also did the installation. I was so pleased that I used them again. The prices were very good, the material was exactly what I wanted, and the people at the Hartford location were very helpful and provided me exactly what I needed to do the job the second time. And no attempt to over-sell me either. When considering hardwood floor options; I'll always consider these guys.

I got an engineered bamboo from Lumber Liquidators. It was slow getting the installation scheduled, but once I raised the issue with them, they took care of it.

I put about 500 sq. ft. of the 3 1/2" Carbonized Stranded Bamboo flooring in my house. Overall I am very pleased with it. It is a rental and it has been so much better and economical than carpet. Here are some of my pro's and con's. Pro's: Very durable; With a 20% discount, very affordable; Not many damaged pieces. 10% over was plenty; Great customer service at the store; Looks great! Con's: Need to buy a stapler/nail gun. I bought mine at Harbor Freight for a little bit cheaper than what LL was offering; Watch out for splinters!

We acquired a property that has a rental apartment which hasn’t been serviced in 25 years, so my wife and I were scrambling to get in a liveable condition so we could get it rented. The sales rep from Lumber Liquidators was pretty good, definitely better than average for a lot of places. I explained what I wanted and that I was looking for wood floor. I asked what product the sales representative recommended based on the fact that it was a rental property and I wanted the hardest floor available. They recommended bamboo which they said was the hardest product that they had. The price point was okay for us for what we’re doing. It was $2.79 on sale, but there was a little bit of pressure with, “It’s on sale right now for $2.79, but the sale ends the 31st.” And I was up there the other day and they had the same sale tag on it that ends April 30th.

I would give a 5 star rating except for having to make a second trip back to the store in order to pick up the correct wood due to the gentlemen loading the incorrect wood. I don't live close by so this was an enormous inconvenience, and my contractor was already at the house waiting to install. Had a super experience in the Rockville store – very helpful and patient staff!!

Our experience with Lumber Liquidators in Waterbury was a very positive one. Both gentlemen went out of their way to help my husband and me select the best flooring for our needs. This will be our go to place for future flooring needs.

Some of these reviews made us trepidatious, but after visiting the store and meeting with Luis and later with Josh, the manager, we felt assured and placed our order. We were guided with good suggestions, helped with any of our uncertainties throughout the process, and all went smoothly. We used an independent installer, and that presented no issue with them. Our maple floors are beautiful, and we would highly recommend them, without question.

Terrible customer. Took various calls to get information I needed at Kenosha, WI and East Peoria, IL stores.

Wonderful product that looks awesome. So glad I purchased this floor.

The service was great and they really helped me decide on the floor that I got. Everything was also in stock so there was no wait.

We have great and durable Cherry Spice Maple hardwood flooring from Lumber Liquidators. The only thing I didn't expect was it was tedious to put down (it took me a month to do it). Me and my two brothers only worked on it a couple of hours each night, but four hours would go by and we'd only do two feet. But other than that, everything was fine.

I ended up getting bamboo flooring from Lumber Liquidators. We have a business here in Warren, Ohio and basically have the same flooring that we use from Lumber Liquidators. I wanted to see what they had, and came up on an auction that they had there. Everything was good when I went to the store. There was a gentleman in there that made sure I got the stuff I needed. I did the stairwell and he ws able to find some of the bullnoses and other trim pieces I needed since it was a last clearance thing. In fact, he's going to get a hold of me because the one piece I got was wrong. I’m getting T-molding and hopefully he’s going to be able to come through with it. He was very helpful, knowledgeable of the dimensions I would need.

Lumber Liquidators is right down the street from my house, so when I needed new floors, I went there and got their Golden Oak flooring. Their staff loaded it right up for me in my truck and off I went. The flooring's in a room that I haven't used yet because it's still not quite done, but so far it's good. I installed it myself and it wasn't too bad.

I purchased an engineered hardwood from Lumber Liquidators. It’s a 3/4 inch Natural Hickory. We went back and forth through a few different companies and they happened to have what we were looking for and it worked for us. And we’re at a cheaper cost. I have worked with different people and every one of them that I talked to definitely knew about the floor. Any questions that I had that I wasn’t sure of, they answered and anything that I thought, they either verified or gave me a different way. Each one of them really seem to know what they were talking about. It’s definitely a nice company to buy from.

We were remodeling the house and got an engineering flooring from Lumber Liquidators. The sales rep was absolutely professional and polite. Installation was very easy and so far, I'm happy with the flooring.

I bought bamboo flooring from Lumber Liquidators because of their price, quality and customer service. I went to a different Lumber Liquidators where we purchased from to look at the flooring, and they were very helpful, friendly and nice. Then I called one that was closer to our home and did everything over the phone. He was very helpful and informative. He knew the product and was able to get it all done and correctly over the phone. My husband had to make a couple of trips to pick up all the flooring and they were very helpful and had everything ready for him, which was nice. They also helped him get them into our vehicle as well so he was happy.

If I could give the Lincoln, Nebraska store no stars, I would. My husband and I bought $4,500 of Bellawood solid hickory flooring at the end of November as part of a whole-house remodel. We paid for a professional measurement, which turned out to be less than professional. We let them quote installation, but the price was so inflated we went a more reasonable way. As it turns out, after the floor is completely installed, we have 8 boxes too many!! The equivalent of $800. When we tried to return only 6 today (saving extra to match), the store manager pointed out a return document in a pile of paperwork they made us sign at pick-up that limited returns to 30 days. WHAT?!

Our carpet was worn so we bought stair treads and floor board from Lumber Liquidators. We installed the products ourselves which was easy and so far, the flooring is good.

I recently purchased some bamboo hardwood flooring from Lumber Liquidators. I liked their product and their reps were great.

I purchased one box of bamboo flooring because they didn't have a sample and I needed to be able to take it home and check the colors. However, I ended up returning it because I decided to go with a different flooring. One of the sales reps helped me a lot and it was a pleasant experience.

They did an excellent job right from the start of us selecting which flooring to choose from the store. They were courteous and helpful as well as the contractor who took measurement and the installers. They really did a great job. We are happy.

We purchased a hardwood floor and everything went fine. We knew what we wanted, so Lumber Liquidators didn't have too much opportunity to explain anything else. Only thing I didn't like was when we finished everything, I had unused leftovers, which was opened in Lumber Liquidators when I was buying it, and when I tried to return it, I had a very hard time getting my money back. But other than that, my wife and I are happy and all the while, it’s a positive experience. I would recommend them.

I'm tired of carpet and we were looking to make a change, so I bought bamboo flooring from Lumber Liquidators. Their sales representatives were very friendly and helpful, and the installation, which I did myself, was fairly easy. Everything went real well and I'd recommend Lumber Liquidators.

Lumber Liquidators have a variety of bamboo flooring and since they were the closest store to the house, we bought our Antique Hazel bamboo flooring from them. I like the way it looks and installing it by myself was simple. The cuts are a little annoying and frustrating though. It's my first time with bamboo so I'm trying to get used to it because I've had red oak natural flooring before, which was a little bit sturdier and harder.

I canceled my order with Lumber Liquidators. My son measured the floor but did it in inches. When I asked the salesman how many feet I was going to need, and what the footage was, he figured my son measured it in inches. So it came out to one amount, and then their man around came out with 50 feet more. I said no to that, because it's going to cost me another $100, and I didn't have that. I realized that I need a little extra in case of problems, but 50 feet was a lot, so I cancelled. In addition, I only had 150 feet, and there's a minimum of 250 feet, so I have to pay for 100 feet that I wasn't getting done. The salesman was nice, but when I called and asked him about the difference, he was snippy. I guess he got annoyed because I was cancelling. He said he wasn't happy, but I didn't want to pay $200 for work that I wasn't going to get done.

TOTAL SCAM -- Leesburg, VA Location. They came and measured the floors and had me order 20 boxes of additional flooring (totaling almost $1,500 of extra material) and they refused to take back the excess product without charging a 20% "restocking fee".

We got a distressed bamboo floor from Lumber Liquidators. We actually never considered bamboo, but when their sales staff showed us its features and benefits, we went with it. They were really helpful and we liked their offering in the store. We then hired a team for the installation, which went easy. The quality of the flooring was really good, although for the next one I would have to consider not to buy a floor with the same length plank. Because the flooring came with a six-foot length and we were doing quite of a wastage especially in the tricky areas, otherwise we'll have a rough end connecting.

We've had a pretty good experience with Lumber Liquidators and I really enjoy their product. When we bought the house, the previous owners never did any upgrades and it has old carpet so we had it changed to solid hardwood bamboo. We did our upstairs floor and we're looking to do the bottom floor by the end of this year. A friend of mine installed it and it wasn't so difficult because he used glue. So far, I find the quality of their flooring to be good, however, I don't like that I was charged the re-stock fee.

We recently purchased flooring for our home from Lumber Liquidators and they were excellent. I hired an installation team for it. Also, when they did not have the amount of flooring that I needed, they called the Braintree outlets and had them put on hold which was really good.

I went to Lumber Liquidators and got a sample of one tile because we're doing our sun room. It was a super busy day and it was very crowded. There was one person on the floor helping people and the person at the desk was very nice. We spent 15 minutes of interaction in the store. They didn’t have the sample that we needed so they had to go into the back and get it. It took a while, but it was not the fault of the salesperson, so it was fine. There was just one choice at Lumbar Liquidators and everything else was hardwood.

I asked questions and the sales rep knew what he was talking about. Everything went smooth and I said, "Let’s do it.” I got the maple, three-quarter inch, tongue and groove board from Lumber Liquidators. I bought enough for a 10 by 11 room. I'm sure if I went somewhere else, the cost would probably be a little bit higher. I feel I got a good deal from Lumber Liquidators. I installed the flooring myself and got it done real quick. It's beautiful. I’m very happy and satisfied. I would recommend it.

During installation, our installer realized that we were missing a piece to fit the fireplace hearth. Bottom line, the initial quote and order included all necessary product but somehow the order was not placed correctly. The store was called and we were told that the piece was out of stock. The installer and the Lumber Liquidator representative argued on the phone... The installer claiming "this is not the first time this has happened." The piece was ordered and was to be shipped FedEx. The installer was to return alone to finish the project. A date along with a confirmation that the piece had arrived was arranged with the installer.

I installed hardwood floor from Lumber Liquidators for my home, and it was very easy. So far, everything has been good.

We purchased unfinished southern yellow pine wider board from Lumber Liquidators, which I installed myself. I ordered it online and we picked it up at the store. It was quick when I ordered and easy to do on the internet. The flooring came in at a convenient time but the quality isn't as good as I would want. I got what I paid for. It's not like top quality. I purchased other flooring before and have gotten much better quality as far as less knots and a better board, and less damage on the tongue and groove.

My husband and I purchased flooring for our basement renovation and laundry room and our Flooring Specialist Shawn ** was exceptional! Shawn was knowledgeable of all flooring types, professional, patient, pleasant to work with and had a great sense of humor. He walked us through what we was looking for without any sales pitch or pressure. He listened carefully to our needs and requests and fulfilled them with ease. If you are looking for an experienced knowledgeable flooring specialist, he's your guy. Stop in at the Claymont DE store and ask for Shawn. He's the best!

I bought some oak flooring from Lumber Liquidators as an addition to an existing floor. I told the sales guy what I needed and he went and got it. I installed it by myself.

I work for somebody that is a contractor and we use Lumber Liquidators once in a while. I got some flooring from them for a job we did. We were looking for the right kind of flooring because we were remodeling an older home. We needed some certain size of red oak, and Lumber Liquidators happened to have what we needed. Those were great quality-wise. Their guys were very professional and they treated me good. They got right down there, loaded me right up, and I was out in a few minutes. It was a pleasant experience.

I bought around 3,000 SQ Feet of Brazilian cherry (Bellawood), which has 100 years of warranty. The Boards were cut poorly and the thicknesses of the planks are not the same, as some of the boards are thicker than others. Also some of the wood is tapered in the end, so no matter how hard you try; it will leave the gap in the floor. The main issue lies in the milling of the wood as it was not cut correctly. We noticed about 25% of wood has this issue. We installed about 200 sq. ft. and then we have to stop the installation as it has unacceptable gaps and cracks. I contacted the store and showed him one box which was bad, and the store manager agreed it was bad wood and said he will send somebody to do the inspection, but nobody will come to do the inspection.

When I first started checking on flooring I was shocked at the high prices. I kept coming back to LL. The price seemed too good to be true. The wood we got had 4.5 stars with many good reviews so we bit the bullet and decided to get enough for the whole house. We are beyond pleased with the quality and ease of the snap and click flooring we purchased. It is absolutely stunning once laid! Should have done this years ago! FYI - We chose Virginia Mill Works Hickory 3/8 x 4 3/4.

We purchased the Dream Home 12mm Sandy Hills Hickory laminate flooring and placed throughout the entire main area of our home. We heard about flooring from LL releasing toxic levels of formaldehyde and after confirming our flooring was one of the potential types, we hired an environmental and engineering services firm to test the FLOOR specifically. We got the results back last week that came back POSITIVE... In fact way above the CARB standards that are stamped on the product boxes...

I recently purchased Lumber Liquidators' Brazilian, cherry, hardwood floor. I had to purchase additional material and take a little bit of material back but the sales reps were very helpful both times and extremely easy to work with. The planks are very good and fair priced.

I liked everything about Lumber Liquidators. It was recommended to me by someone else's boss. I ordered some wood flooring and the sales reps were all very polite and helpful. Their manager was very gracious and loaded the product up when I went and picked it up. That was nice of him and so was the gentleman that we spoke to originally on the product. I was very happy. I've recommended Lumber Liquidators.

I just purchased a residence and needed to update my floors, so I bought wood floors from Lumber Liquidators. Their sales rep was professional and friendly. The cost and quality of the products were good. I installed the flooring myself and it wasn't too difficult.

I would like to acknowledge the superior customer service that I consistently receive whenever interacting with Mr. ** about my pending order. He initially took the time, without rushing us, with my husband and I to explain the different types of hardwood flooring and answered all our questions so that we understood what, if any, challenges we could face in doing the job ourselves. Even when the store was crowded, he made us feel that we mattered. He exemplified the same during our teleconversations. Just want to say kudos to Bob!

Our home was built in the early 2000s and the carpet is at that point where it was time to do something with it. And so we decided to update our floors and we decided to go with some hardwoods. We bought 300 square feet of the Brazilian Chestnut Bellawood from Lumber Liquidators. We went over to the store three times. First, was to look at the different options/flooring available. We were looking for a prefinished floor. The sales rep gave us the different options, the pros and cons of each and we landed on the Bellawood. Next, was to pay for the order, and finally, to pick up our order. They also kept us informed of what the status of the order was and when it was gonna be in through telephone calls.

My house was built in 1852 and we're remodeling it. Instead of trying to refinish the original floors because they were so bad, we've decided to replace it all the way down. We purchased the hardwood flooring from Lumber Liquidators. The sales rep was very informative. I was really happy with him answering all the questions about the different flooring and just about everything from the quality of the product to the maintenance and care of it. I looked at hardwood flooring at other places like the Home Depot and Lowe's, and there was nobody there to answer any questions. It was just taking chances with them.

We purchased wood flooring from LL approximately 16 months ago, to be installed in a home we just purchased - prior to us moving in. We received the flooring a week or so before move in, and brought into the house to get to room temp. The installers showed up a couple days later, unpacked the flooring - then called us to come over to show us the flooring and the many, many pieces that had poor staining. They suggested not to install. But unfortunately due to the move in schedule (in 4 days), that was not possible.

The hardwood floor that I bought from Lumber Liquidators has defects on it. I have to collect and return it so they may exchange it.

I recently got hardwood flooring from Lumber Liquidators because my wife wanted to upgrade the flooring in our home. The sales reps were informative and good, and I hired installers to put it in. There was quite a bit of waste in the flooring that we got and we had to get rid of some of it because a lot of the tongues were missing. I'll have to check if they can reimburse us for that because we have quite a bit of the defective flooring left. But other than that, the quality of the flooring is good.

I'm turning a spring porch into a sunroom. I've known of Lumber Liquidators for a long time so decided to buy flooring from them and I had a positive experience with their sales rep.

I purchased from Lumber Liquidators for a condo. Their team was polite, respectful, and professional. It's a very good team down there in Fort Lauderdale. My purchase has been delivered, but I have not seen the installation yet. It's been delayed quite a long time.

We had a flood so I bought some flooring samples from Lumber Liquidators. They were really good and very helpful.

My experience was about as negative as it can be. There was delay after delay and nothing about the process was explained up front. No one told me that there was not enough material in the warehouse for my job and that I would have to pay extra to get it delivered from another store. (The only good thing that happened was the sales guy drove to Salem, OR to get the material at no charge to us.) I was not told that I had to pay ALL installation charges before my job would even go on the schedule. I was in the flooring industry for 20+ years and never got paid up front for any of my installs. The people at my local store, Eugene, OR couldn't seem to get my address right, so the refund check for material not used (and I had to wait 5 weeks more) went to my neighbor.

We got utility-grade oak flooring from Lumber Liquidators for a project and it's our first time to purchase from them. We knew what we were getting and it looks beautiful. The cost was also great.

We bought from Lumber Liquidators. Bellawood prefinished bamboo flooring. The biggest mistake of my life. When we purchased the product the sales person stated the 100-year warranty would cover anything that goes wrong with the product. Well after reading reviews here we know that is total B.S. No problems with the install. However last time I checked and what the sales person told us that bamboo is super strong etc. First day after install the floor nicks like crazy. We can't even wear shoes on the floor because the wood nicks. Bamboo is supposed to be strong. This is the weakest floor ever.

A family member of mine asked me to pick up something that’s to be installed in their home from Lumber Liquidators, but they didn’t have in stock. So, the sales rep recommended a location that I could pick it up from, then I drove to that location and picked it up. They had it installed, and it looks good. However, I feel that it's very expensive. And if it was up to me, I would not have purchased that exact same product, and would have gone with something more modest.

I purchased pretty floors from Lumber Liquidators, and their sales reps were very legit. Although, I wish the floors were cheaper because I'm broke.

The sales representative was very informative and helped me narrow down my decision. And they also made me aware of the financing option. The wood floors that I purchased from them has excellent quality and the price is very competitive.

I bought a new house and I wanted to take off the carpet. The sales representatives were helpful and were able to answer any questions I had. They also kept me posted when all my items arrived so I could come pick them up and were helpful in putting them on the truck. I would definitely go to Lumber Liquidators again if I needed more flooring. I feel like I got what I paid for.

The tiles in my home had cracked, so we had to replace them. Lumber Liquidators was good, and their team was very helpful. We replaced the tile floors in three bathrooms and a laundry room, and they're good in quality.

LL carries a full line of products. Prices are excellent. Employees are very helpful and professional. Really like shopping there. I am a returned customer. Keep up with the good job!

The flooring is not bad but not great as well. It has a lot more knot holes than it can hold up. I had to fill up a lot of holes with the stain and colored putty.

Lumber Liquidators provided excellent customer service and were very knowledgeable. They honored all promises and discounts with no questions asked. I would recommend.

The floors in our home are really old and they needed to be updated, so we purchased hardwood flooring at Lumber Liquidators. The sales rep was very helpful and seemed friendly and professional. We bought the low-end budget flooring, which was nice and had a fair cost. I installed it myself and it was great to work with. There was not a lot of unusable pieces and we didn’t have to waste a lot of material because it was unusable. The quality is great and we’re very happy.

I have talked to several individuals about the issues. No one has ever called me back. I was told my floor was going to be installed on Wednesday. 3 days later it still wasn't installed. Your HSS claims no responsibility but they are the ones who sent this contractor out to me. I waited 3 days, tried to be understanding to their reasons. Took another contractor to finish the job so 4 days I sat waiting. The other contractor finished in one day. I'm upset that no one seems to care that I spent 3 days waiting and listen to bad lies of why they weren't here.

I wanted an accent on the wall so I bought the floor tile that looks like wood from LL. I had a hard time getting a salesman to help us in San Antonio. They didn't have any samples and the salespeople were all in the back. They had one guy there and there's a couple of people waiting to be helped. I had to take what they had in stock in San Antonio. When I got it home, I didn't like the tobacco so I went up to Austin, and I traded this tile in for another one that's a little lighter that didn't have the tobacco in it. I'm still waiting for a $50 refund that I was supposed to get when I purchased this. It's been quite some time now.