LL Flooring Reviews

I am very pleased with the price and quality. My order did take a lot longer than I expected to come in. If I were pre-warned on times I would have been okay with timeframe. Bamboo was easy to install and looks beautiful!

We replaced carpet in two upstairs bedrooms with Bellawood solid wood red oak flooring. It is so beautiful we are reluctant to put anything on top of it that would hide it! LL were very informative and helpful in how to select flooring, which is important as it's a big investment and a lot to learn. The problems we had were with installation, most of which were solved with follow-up visits and some delays. Don't be in a rush to have it completed and moved back all within two days.

I had installed 1400 sq ft of Lumber Liquidator hand scraped bamboo that was extremely off color and then within 6 months the floor was gapping and popping up. I needed help and all I received was yelling from Alex the store manager in Sherman, TX that it was my fault! Yes, my fault for buying a defective product which did not come with any guarantee or customer service.

The entire process was very straightforward. I was contacted by the installer and he was able to come out right away to provide me with an estimate. Timing was a little further than what I wanted but it was understandable because of other appointments. Overall I loved how the floors came out and couldn't be happier.

While the experience of getting the wood was great, getting a return on your unused wood is not up to par. First, the guy I worked with set it up as store credit. I waited 2 weeks and that is when we found out it was not coming. I went back to the store and they changed it to a return, but told me, "It would be 3 to 5 more weeks." Not a fun time.

Have not finished installing natural bamboo flooring. 3/4 of floors have been installed. Very happy with the results and professionalism of the people I dealt with. Was able to get quality wood for a reasonable price, shipping was free. This is the 2nd time I have ordered wood from Lumber Liquidators online. Have not had any problems whatsoever. I am hoping to return the extra wood that I don't need.

The customer service when returning product to Matt in Chanhassen is very unpleasant. He is rude and cocky. I would never recommend anyone to go into that particular LL. I went to Menards and Home Depot after leaving there and had great customer service.

The salesman was courteous and knowledgeable and polite. I'm satisfied with the service. I'm currently waiting for the installation to be done. I'll be very happy when it's done. I'm happy with the choices of flooring. It will look great in my home.

I completed and emailed a disclaimer on 2/19. I was told that Sherrice would contact me between 2-4 business days upon receipt of disclaimer. I have contacted Customer Care 3 times since. I have left a message on Sherrice's phone at Customer Care. The people I have spoken with at Customer Care have noted on my account- my attempts to contact someone, and have assured me that I should receive a callback. It is now short of 3 weeks after emailing the necessary information that I have yet to hear from anyone to discuss my concerns from the Customer Care center.

My experience with Lumber Liquidators has been terrible from the beginning almost two years ago. I don't know how far back your records go but if you look up my name, you should see what type of issues I had. I have made it pretty clear that I think your product is substandard and your warranty policy is as well. I feel Lumber Liquidators does not back their product and it was with great reluctance and only by necessity that I even returned to your store. I had to purchase some morning star bamboo to replace part of my floor that got damaged due to water. I also purchased some quiet walk underlayment. I did the repairs myself. I had to return one roll of underlayment which I got refunded. Staff was pleasant and professional. I have one box of flooring left that I need to return. I have heard horror stories about the difficulty of returning flooring so it remains to be seen how that goes.

Put a hole in the pipe under the floor, floors making crackling noise, gaps in between planks, planks all short, took out our new sliding doors and lost a screw, doors are rubbing and making a big noise now. We would like some else other than who put them in to come back. Thank you!

I received hardwood flooring from the Brooklyn store which arrived broken. I called and spoke to a manager Shlanda and she told me bring back the flooring and I will give you a higher quality floor for 2.69 a sqft. I returned the very heavy flooring back to be told I never guaranteed you the flooring at that price but just let me see what I can do. I explained that's not what you told me she shrugged me off and lied to customer service about what was said. LL eventually made things right but only after a complaint to the BBB and after the item went on sale storewide. Very poor service.

My wife and I looked at all the big box stores and although the prices were good. There was nobody to help you. At Lumber Liquidators I was impressed by the kindness and professionalism of this store. I highly recommend them. Throughout the process they were attentive and friendly. Even in the loading they were more than helpful. Great place with great people.

We are very pleased with our floor. It looks amazing!! My wife and I feel like we're in a new home!! Thomas ** our install Sales Manager made us feel very comfortable about the actual process. Our actual installer Eric and his helper were very professional and did an awesome job!! Chris the Store Manager was great and handled any questions promptly and to our satisfaction!! We are very pleased we chose your company and have already recommended it to relatives and friends.

I install this floor very, very well. We buy 5 inches with 3 1/4 inches. It's very good look and we have just Something to check the short length like 12 inches sometime a little bit too large than the other one but we just need to check them before nailing. And for the reject plank Nothing on 1200 square feet and for the service very good, continue like this make a difference than the cheap importation because your floor is very easy to stay in line or straight.

I removed a wall between two living rooms to create an open floor plan and I was trying to match the red oak floor that was put in a house in 1968, it was run through the entire house except for the kitchen and the one living room that was being connected to the second living room. I purchased unfinished red oak and a nail gun from Lumber Liquidators, laid the new wood, sanded the entire house and stained it all with provincial stain. It turned out great and no one can tell where the old and new meet, not even me. I was shocked at how well it matches but knowing the type of wood is key and I couldn't be happier.

The end grain of the 5"x3/4" Unfinished Solid Oak had 40% of it with cracks or knots so I had to pick through it very carefully. I have a router bit that makes a groove so I could cut off the groove end and regroove them. If I do not have that I would that been in big trouble. I almost set up my table saw to make the wrong side. I am very picky and I wanted the floor the best as possible! It came out beautiful!

New home - new kitchen flooring. As a general contractor I did do my homework and research for my own homeowners this being my own home for my family. I decide to drive to Traverse City and check them out. The employees were very educated and their products and I ended up buying my flooring on the spot. It was fully stocked flooring, was easy to install and looks beautiful and most importantly the wife is happy. Would definitely recommend this company to clients throughout my career.

Bought oak gunstock flooring. Great prices. Had to return 2 boxes because boxes were either returned or damaged. Was disappointed that these boxes were even given to us. Other boxes OK and we finished our project. Several years ago bought Bella wood for our downstairs. Loved that wood. Great to work with and beautiful flooring.

The sales representative was very helpful and knowledgeable on the product that my wife and I were INTERESTED in. Any and all questions were answers. All I needed were room dimensions, what product, and underlayment I wanted. Hardwood flooring order came in ahead of schedule. Thanks.

Unfinished 3 1/4" Select Oak - Overall my experience was very good. The staff was excellent and efficient. The condition of the wood was a problem. Full of insects and one bundle was very wet and couldn't be used. I did not return the bundle. I would continue to use LL as a source but expect better quality of the product.

We were satisfied with our purchase after going back and getting more wood to replace the waste. We weren't charged for the extra wood. When buying the inexpensive shorts plan on 20 percent waste. That was our only complaint. We weren't told there would be that much waste.

Staff was friendly and helpful. Lots to choose from and prices are reasonable. It's great to have the floor in the store done in samples of the available products. Seeing my initial selection actually installed on the floor in the store made me realize it was darker than I wanted, and the staff suggested a beautiful alternative.

Customer service was great. The product is great. Wasn't happy with the tubes of glue that was 10 percent off. Half of the tube was already hard... but other than that everything was great and the floor looks beautiful.

My experience with Will and the rest of the staff every time is fantastic. They are so helpful and understanding. When you're not absolutely sure what you need they steer you in the right direction. We have several more projects to complete and that is where we will go for our flooring.

It is very rare these days to experience customer service which is more impactful than the product purchased, however, that was our experience at the Lumber Liquidators in Rockville. Kristina ** professionally assisted my wife and I with the purchase of all of the materials needed for our flooring project. She balanced our needs and wants with our budget and found a perfect combination. Kristina was professional, kind and lovely to work with. Jackie also helped us with our initial purchase and was attentive and it felt as though she took our project to heart. Over the next few weeks, as our project was being completed, we needed additional supplies and I worked personally with Jackie. Jackie is amazing and created such an incredible experience for us that has resulted in us making many referrals to Lumber Liquidators and specifically the Rockville store.

I will say we are happy that our order went through quickly. Not happy about how the salesperson told us we would get a discount since we needed so much flooring and we actually didn't get a discount since the flooring was one sale (salesperson knew which flooring we wanted). We also ordered the same color molding/caulking (can't remember which one) and we still have yet to receive a phone call. We will stop in some time to see if the molding we ordered is in, if not we will never do business again. As a customer who spent a lot of money it's discouraging to not have that order follow up about the additional products we wanted.

Bought engineered hardwood. The salesmen were incredible! They helped me figure everything I needed, transition pieces etc. Spent a lot of time making sure I got everything needed. Definitely the best place to go due to the workers all knowledgeable and incredibly helpful. Absolutely zero attitude! Very rare today!

I had a lot of material left from reflooring my 2nd floor and decided to use what was left for my family room. The problem I had was what I had purchased was discontinued and trying to find enough to supplement what I had was going to be difficult. The Hyannis branch located enough at other outlets to satisfy my needs. They arranged to have it shipped directly to my house. One problem came up. The shipper lost part of the order and "Joe" in Hyannis jumped through hoops to get the last of what LL had left at different outlets. Although It took some time, everything worked out perfectly. Tip of the hat to Joe at the Hyannis store.

Installing the floor I bought from Lumber Liquidators was pretty easy. I haven’t installed them all yet, but everything’s been good. I’m very satisfied, and I have no complaints at all.

I got some hardwood flooring from Lumber Liquidators. The sales representative knew what he was talking about, and he helped me through and got me in and out quickly. Everything seemed good so I have no complaints. My overall experience has been quick. They are fair-priced, and the delivery was on time.

I worked primarily with the Tigard, OR location, and the Manager and Assistant Manager there, I believe Christopher and Morgan, respectively. I purchased solid strand bamboo for my living room and bedroom, and ordered installation services as well. The overall process took longer than expected (3+ months) due to delays, complications with inventory, not getting contacted when expected, and missed parts. More importantly, the customer service from the Tigard store was very poor. Over a dozen interactions, they were neutral at best, and other times were frankly rude, particularly with the Manager at this location. For one example, after I was told that all of my product could be picked up at one location, weeks later I was told I have to drive to three different stores spread hours apart, and when I expressed frustration to the Tigard Manager, I was told simply I could just go pick up the inventory at the three locations without apology or any attempt to resolve. However, after writing my initial review, I was contacted by LL and was issued a credit for about 5% of the overall purchase value to resolve, which I appreciate.

I paid cash for 260 square feet of flooring from these guys, had it in stock in Lindon Utah just had to go get it. I told them I would go down there next weekend to get it and was told that was fine. I got a call the next day saying my flooring was going to be there about the 16th of March. When I paid cash for the floor it was in stock, they sold my flooring out from under me. I told them if I had to wait I wanted the padding for free, they told me NO I could either wait or come get my money back. I went to get my refund and they told me I have to wait 3 to 5 weeks for the check. I paid cash that day now I have no flooring and do not have the money I paid for the flooring.

The whole experience with Lumber Liquidators was great. I got a ceramic tile from them but they didn't have that actual tile in-store so he called another store to find the color and see what it would look like. He showed it to me and it wasn't anything like the picture. Then, he helped me pick a different tile that I liked. We're still in the process of putting it down but the flooring's quality is fine so far. I would recommend Lumber Liquidators.

Lumber Liquidators was the only one that sold Palo wood floors. I ended up buying them at a different store than I initially wanted to but it was fine. Right now they’re burned because of a fire.

I pick up most of my floor from Lumber Liquidators and I've been purchasing from them for years. I was in Massachusetts and I ordered it through a store in New Hampshire. It was a rainy day when I went and picked it up but everything was packaged so it wouldn't get wet. I have an open bed in my truck, brought it home and I started putting the floor down the next week. Then, I noticed two boxes were odd colors so, I called up the manager and he sent me two boxes, no charge. They have everything a homeowner needs.

Flooring bedroom - just as I imagined it to be. Extremely pleased with the flooring and the installation done by Lumber Liquidators. It is beautiful and rich looking. Wish I would have used them for my first floor project. Very professional and installers took pride in their work. Highly recommend.

I ordered 132 sq ft of flooring on 1/28 from the Ypsilanti MI store. When my order arrived a week later it only had 108 sq ft in the order. They could not explain why the order was that short. They told me they were ordering the balance of my order then and it would arrive in a week. After waiting 2 weeks I called to see why they had not called me and when they checked on my order they couldn't find it in their system, so they had to re-enter the order again.

I had a hardwood flooring from Lumber Liquidators and it was way more expensive than I thought it would be. I probably wouldn’t have this done if I’d known it would be that expensive but the quality is fine. Then, I hired somebody else to install it. Everything went well.

I got bamboo flooring from Lumber Liquidators for a customer. I had an idea of what it was that I wanted and their sales rep checked to see if they had it in stock. They didn't so he placed an order for it and gave me a time frame as to when it would arrive. It arrived at that time I went to the store to check on my order and they were getting ready to call me. Their service has been excellent and as a matter of fact, I deal with that particular salesman all the time and he's very good. Whatever it is that he did on days I've been in the store, he should keep doing and Lumber Liquidators will have more people like me coming back.

We've bought several things from Lumber Liquidators. We bought some flooring for our 2 bedrooms. And then we had another house and we did the kitchen, the family room and the entry way. We're going back to buy more oak flooring and we're going to do another kitchen. My husband had always installed the flooring but when we bought some really inexpensive stuff once, and they told us that there would be a lot of waste, and there was. You get what you pay for. The sales rep I worked with the last time was great. He was very helpful.

The guys who helped me did a great job and got me all set up. I like the select white oak finish and it's very easy to work with. I installed it myself and just matched it up with the other part of my house. I would definitely recommend Lumber Liquidators.

Read their fine print. They exclude the flooring based on humidity in the room (how do you prove it's below normal? You can't). They exclude the sun or UV fading the floor, they exclude it if it was installed with a liner over concrete, and the list goes on. And, as far as gaps even when you get the flooring, they only cover max variances from when it leaves their mill. If it stretched or shrank before it got to your house - not their fault. Finally, if they give you a refund for whatever part of the floor is bad, you have to remove that part (not easy) and they only give you a dollar credit for that portion of the flooring returned. If they are out of that flooring by then, and you can't match what you have - your problem.

At the Lumber Liquidators store where I purchased the wood flooring, they explained the product and everything was good until we got ready to pick up the merchandise and they were missing three other t-strips that go on the floor that separates the wood flooring and the tile. And they were on backward from what the sales rep had said. So, she made a couple of calls and found two available t-strips in a Corona store and one in Redmond. She said I'll have to go pick it up but I said it's not going to happen. I asked her to give me the number to their headquarters and I'll be happy to call them and talk to them about it. If it had been down the street, it'd have been one thing. But the drive to Corona and back is 40 miles and from here to Redmond is 55 miles roundtrip.

Lumber Liquidators have the best prices and the biggest selection. I bought some Morning Star bamboo floating floors and the underlayment from them. The sales rep was very knowledgeable. He gave me different samples to take home and my wife picked one. I bought the flooring that day, took it home and installed it by weekend. It was really easy. The hardest part was making a crack against the final wall where we had to grip some of the boards down, but it was very easy and the floor came out really nice. Everything was great.

I purchased wood flooring from Lumber Liquidators and installed it myself. The installation was not easy but it wasn't terribly difficult either. Lumber Liquidators was very good to work with. It worked out real good overall.

I used to see Lumber Liquidators on the Ty Pennington home improvement show and my coworker purchased something from them, too, and told me it's really good. So I got some wood flooring from them and the sales rep was very polite, very nice, and was just great. I like going in places where representatives are polite. If I want something, it makes me wanna go back to Lumber Liquidators. However, I'm still waiting for the flooring to be installed. Lumber Liquidators told me they would not be able to install for me because the type of wood that I took was on final sale and may have some damage, but I didn’t have any issues when just put it out.

I liked Lumber Liquidators' product the best from where I shopped around and the quality is a great value. I purchased two different kinds of flooring. One was a hardwood flooring and one was a vinyl plank, and I had an installation team do the work. I used the same flooring three different times. The wood flooring is a little more difficult to work with while the vinyl plank was very easy to work with. Overall, Lumber Liquidators were very easy to work with for those of us who were not professionals. I asked them questions such as which to buy to do the bridge between two different floors of the doorway and what registers fit.

I like the price of Lumber Liquidators. I bought hardwood from them and it was a good experience. The sales reps were knowledgeable, so I appreciated that. The flooring has good quality, too.

This issue has been resolved.

Lumber Liquidators' location is convenient compared to other companies. The bamboo flooring that I have purchased was simple to install and I did it by myself. Their sales reps were knowledgeable, friendly and were able to explain the products to me. However, it took them three weeks to get one of the items that I ordered. I just needed it and I got frustrated. I did not let them know. I just didn't care at that time.

We've done previous purchases from Lumber Liquidators and we’ve kept choosing them over other flooring companies because of the cost and availability of their product. The people whom we've dealt with have been helpful. If we're looking at one thing, they’d say, “Where are you gonna use it? You may wanna look at this” and help us make the decision and then they'd give us a better idea of what it may look like.

We had a sizable order back in 2015 and were told that as long as the materials were in the original containers, we could return them waiving the 30 day policy. After extensive construction to the interior of our home, the floor was finally installed in Dec of 2016. We needed some additional material and I wanted to return a small amount of product at the time. So I was told that customer solutions has to approve the return. I asked the manager Thomas how much my return would be and he started by saying that until customer solutions approves it, he cannot even tell me how much it would be.

Very pleased with the product and the sales staff. No problems with installation, the square foot estimate was accurate, left with very little coverage. Would, and have, recommended Lumber Liquidators flooring to others. The flooring was easy to install. The floor turned out beautifully, a nice oak grain pattern and very scratch resistant.

Initially our experience wasn't bad, it turned negative when my husband went to pick up the wood and had to load all but one box by himself in the rain. We discovered we were short two boxes of wood once installation began. The store was closed at that point and our contractor had to make arrangements to come back the following day. We had to pay our contractor extra due to the additional time he had to spend installing the floor. The person working in the store the following day wasn't helpful or apologetic. At the time we didn't realize we'd been shorted, just thought the calculations were wrong.

I got prefinished hardwood from Lumber Liquidators. It was my first time purchasing from them but my parents have purchased from them in the past. And my experience was great. I walked into the store and they offered their help and asked me if I need information about the products. They let me look at what I need and then asked questions if I have any. One of the things that I loved about my experience was I was not pressured to buy things. And, the quality of the flooring is great. It's exactly what I wanted.

The people who helped us were professional and knowledgeable in helping us. It was a good experience. We will need additional help when we begin the project. Will probably recommend Lumber Liquidators to other people. If I have any other projects using materials that they sell I will definitely consider them.

The salesmen at the Hickory store are super. They helped me with samples (ever ordered samples). Even let me borrow large flooring boards to help me make decisions on color etc. They kept in touch to tell me of sales. I was extremely pleased with my purchases and the help I received. Would recommend the Hickory store to anyone looking good service. Had the floors installed and am very pleased.

I purchased cork floors for my yoga room. The people who installed them install cork all over the country. They did a great job! I never could have imagined they would turn out so well! Cork is an amazing product as far as how it feels, soft and warm but still clean. I don't know how they'll hold up but so far I'm amazed by them. Lumber Liquidators was very good to do business with.

We had a wonderful experience with Lumber Liquidators. From the moment we walked in the showroom, Cal was professional, helpful, and really listened to our flooring needs. Their installers were efficient and courteous. Our bamboo floors are stunning and we couldn't be happier.

Love it!! We did this completely backwards as we picked out stain first and stained our trim however we're able to find flooring that matched perfectly. The install was fairly easy and didn't take too much time. We are in love with our new floor!!

The staff at the Holly Hill store were as helpful as any I have ever used. They were knowledgeable, very courteous and helped me with a difficult customer, who changed her mind on what style and color she wanted. I will definitely use this store again, and hope that the staff will be recognized for going above and beyond to help a customer. Keep up the good work.

The estimator reviewed the job on-site and didn't tell us we couldn't install hardwood over particle board. Didn't find out until the installer came to do the job. Installation 101 should be to certify the subfloor is of the proper material... Don't wait until install day and ** the customer with a 50% increase to remove and replace the subfloor! What a ripoff! Totally unhappy with LL's response, "We can't do anything about it". Thanks for nothing. Tell your friends, family and co-workers... I will.

Awful experience! Felt like I was dealing with the mob! Regretted the purchase as soon as I was done. Then told order would be shipped in 3 days. 18 days later told they were on back order. Went to cancel order, told they would be in the next day! Couldn't get out of the store and shower the slime off me fast enough.

Your system for delivery of your product sucks.. First they blew me off after I took the day off the first time. Then showed up with a 18 wheel truck that couldn't fit in my driveway. I personally unloaded all 37 cases of wood after they did not fit on the "approved" lift and lugged them over 150 feet inside my basement... When I spend over $6200 on a product and have to physically deliver it myself there is a SERIOUS problem. I will never spend another penny with your company, nor will I recommend you to anyone.

I do not have any complaints in regards to store personnel or delivery of product. They were very helpful and informative. The product is fine and very nice. My concerns are with the process of installation. It was handled very hastily which caused a lot of errors and damage and the solution was always glue, wood putty and color pencils - I feel we paid a lot of money but somehow had a lot of damage. The installer has tried to resolve all issues but that doesn't take away the taste of the errors which we get to live with forever. Store 138 gets five-star rating from us. This is no reflection on them. I will see if the installer comes and fixes a few more things under my year warranty. Thank you.

I purchased flooring from your store. Once home, I opened the boxes and discovered that two different lengths of floor boards were included in the box. This caused a large portion of the flooring to be unusable. When I called to complain, I was issued a $100 credit towards the purchase of more flooring to complete my room, but still ended up having to pay over $100 more out of pocket than it should have cost to complete the project. I was happy to have been given a credit towards more flooring, but feel that the amount required to complete my project should have been taken care of and I shouldn't have had to spend more money that was not planned for.

My wife and I are very pleased with our new bamboo flooring from Lumber Liquidators. We really don't want to lay area rugs just because it looks so nice.Thank you to Lumber Liquidators and the contractors that installed it!

About five years ago, we made our first order with Lumber Liquidators, which was Brazilian teak, three-eighths of an inch thick and a quarter of an inch wide. In December we made our second order and it worked out very well. We checked other sites, but Lumber Liquidators was where we bought our first flooring, so that was the direction we chose the second time. When we decided that we were going to do the landing, we considered them again for their material, availability, and cooperation, so this is our third order with them. We needed two more boxes, and readily found these in Nashville, so it worked out beautifully.

I was happy with the sales people, but in the end not happy with the flooring I picked. I picked a Bamboo that I nailed into place. It scratched incredibly easy and chipped while nailing. Totally unhappy with the product. Would not buy again.

The staff at the Lexington store was very helpful. Everything was as it was promised and they even let me pick up on a Sunday which is big for working folks. The floor was easy to install and looks great. We are planning our next purchase with them already.

Awesome products. Awesome service. Professional all the way. No issues in returning the stuff that I don't wanted. Totally happy with the service. Will purchase again, as I've done in the past. Totally happy with the service.

We recently purchased bamboo hardwood flooring from Lumber Liquidators. We saw them down at the home show and they had a good price on stuff that we were looking at. We just glanced through the home show and then went over to their store. We knew what we wanted, so we went in, and they had it in stock. We ordered it, and then we went back and picked it up the next day.

This is the second Bellawood floor we have purchased and we are very pleased. We love Bellawood! The floors are easy to maintain and clean. They look great and many compliments have been received. All the people at the Lumber Liquidators store were professional and very helpful. Super job! Thank you!

Great store, bad installers. Dealing with store and buying hardwood floor was a breeze. Installers (Maya Stone), on the other hand, were always late or don't show up without informing us. They left a lot of mess in the house and very unprofessional. If they were more professional, the experience would've been more pleasant. Quality of their work was good.

I'm am so pleased with my Bamboo floor that I go outside just so I can come in the front door and see how beautiful it looks. The men who were here to do the installation were extremely professional. They made sure everything was how I wanted it before they installed the floor. Besides being especially polite they cleaned everything up so that I didn't have any sawdust or pieces/chips of wood anywhere in the house. They were so wonderful they even rearranged my dining room exactly the way I wanted it. I am certainly going to use Lumber Liquidators the next time I have to update the remaining floors in my house.

It was a very good experience. They were wonderful helping with our selection and helped finish in time to be in on the sale. I did have to return nails and levels on the day of installation to get glue. But all involved made it work and still be enjoyable and on time. The installation team did a great job. Overall an A+ experience.

Order was loaded with care. Very few pieces had any damage and some only added to the effect that you see on original pine flooring laid years ago. Great product, great people at Ocala store. I would recommend your product and the Ocala store to anyone without a doubt that they would be happy they went.

I wanted to purchase hardwood flooring to match my current floor. I was able to locate flooring that was almost a perfect match. The sales person was very professional and friendly. A Lumber Liquidators contractor did the installation in a very timely and professional manner and I am very pleased with the job. I highly recommend Lumber Liquidators for purchase and installation.

Good experience all the way around. Courteous and knowledgeable sales associate. Helpful with info about material and installation of the flooring. We were kept up to date on the status of our order and when it could be picked up from the store. Would recommend Lumber Liquidators to anybody looking for flooring. Was recommended to us by a contractor, and he said the most knowledgeable of the sales associates was the lady that helped us. She was the asst. manager. The contractor was right about her.

My sister in Louisiana had purchased a whole house full of hardwood flooring from Lumber Liquidators. She liked the looks and the easy installation, and that’s what prompted me to go with Lumber Liquidators. I got some hardwood flooring and some other stuff and they gave me a lot of help. I installed them myself and though that was my first time putting hardwood flooring down, it was extremely easy. It was a great experience.

Staff was professional and attentive. We had a very large order (1200 sf). We had problems getting all the material and had to revisit the store many times to get the order correct. Installation was slow and took many visits to complete.

Our purchase experience was awesome. The employee was very informative, nice, and quick. We had to return some of the product and that was easy and quick as well. However, the return was on 12-3-16 and to date we have not received our refund from the home office.

My wife tried to change the order, but the rep was not helpful and tried to get her into something more expensive. When I asked (over the phone) if they could adjust the price a little since I was ordering 1500sf it was a no way and you'll never beat that price. So we canceled.

Chose Builders Pride 3" natural oak. Everyone kept saying I should choose more color when I showed them the samples and asked their opinion. I'm glad I stuck with what I liked best. My floor is stunning, looks classic and consistently clean. Everyone is shocked when I tell them it has a 50 year warranty.

Wonderful service. They honored everything they told us regarding returns and price matches. We returned 4 unopened boxes for a full refund. We noticed that our floors had gone on sale and when we asked about the 30 day price match, they didn't hesitate to get us started. It was a pleasant surprise we weren't expecting. We had no issues and the staff was helpful and friendly. Quality of the product did not disappoint. Would recommend to anyone!

Your sales person Jackie made the experience painless, she guided me through with all the materials I needed. I will definitely come back again. She made sure that the contractor got the materials per specifications and there was no problems with the delivery.

I was disappointed in my experience with this purchase. While your flooring is the best priced, your salesmen are not completely upfront in their practices. I walked in to buy bamboo flooring to match a previous purchase. Once I decided on the product, the salesman rang it up. I asked him about underlay. He recommended something better than what I had originally purchased. He told me it would be about $40 more than what I purchased in the past. Never mentioned that he was adding anything else or that I needed anything else. He rang it up and went to the back to bring it out. Once we were at the car, I noticed additional items such as glue and moisture barrier that we didn't discuss. When I told him I didn't order that and that I already had glue, he said, "well, if you don't need it, bring it back."

The man who helped was great - got everything we needed as ordered and on time. We've already completed one room. Only 5 more to go!! I've ordered here before and have been satisfied completely with all the flooring I've ordered. I would recommend them to all my friends and family.

I attached two images. On the first shows what they represented to me that all my flooring was going to look like. The second image shows what I got, a lot of 90 pieces short pieces 12 to 14 inches. if you were looking for new flooring I suggest you find another supplier.

The only issue with the order was the wrong size staples (s/b 2") but that was easily rectified. We are about 50% done with the job and customer is very happy with the flooring and results. This is my 2nd 1000 sq' job ordered from L.L. and expect I will continue on in the future.

I have never had a problems or bad experience at the Lumber Liquidators. Please note that the order is from my first order back in January 2016. I purchased more hard wood flooring in January of 2017. The people at Store 36 In Syracuse NY are great. Several people have seen my floors and all have asked where I got the material and if I could install for them. I told them as long as they buy at Lumber Liquidators!!! I will be putting in more flooring and definitely will be back to your store. I have never had a bad experience with both the staff and the material. I thank you for all you do!!!

The order process was easy and the employee was very friendly. Beyond that point things fell apart. We picked up our lumber. It was loaded in a haphazard fashion and was leaning. I pointed this out to the employee who dismissed the problem. We ended up having to stop on the way home and reload the lumber as the load shifted and we nearly lost it. My flooring contractor said this wood was not like any he had seen before and was extremely soft and boards were not flat (some appeared to have raised in the middle). The lumber was already down on the subfloor and now we are hoping for the best. We already had pine floors in our kitchen and choose to continue the same throughout the rest of the house. The quality between the two is dramatic. I won't order this product again and fear it will not hold up. Expensive lesson to learn and would never recommend this purchase to any other consumer.

The porcelain floors were much lighter than in the picture but it worked out for us. The engineered flooring was also different so I would recommend better pictures or more pictures to cover some of the variations. What made the experience perfect was the help we received at the local store. Extremely nice and loved what they were doing. We had a change of plans in the end and they were always willing to help out in any way. GREAT staff!

We had a horrible experience with Lumber Liquidators in Bellevue. Extra fees kept getting added on, they never scheduled our installation as they claimed, and after finding problems with our subfloors they tried to charge us an astronomical fee to fix it. They wouldn't do any work until we paid. The manager wouldn't even call me back. I kept calling him to get it sorted it out.

I have had many issues with this flooring purchase. When I went to pick up the supplies they realized they had not charged me for four buckets of glue. That was going to add $350 to my order, needless to say that did not make me happy. The guys were able to work something out with the glue that made it not so bad. Then the day of the install I waited and waited an hour and half past the time the installer was supposed to arrive and no call, nothing. I called the store and left a message and no call back.

The staff at Lumber Liquidators were very responsive and efficient. They followed up to make certain that the product arrived on time. The quality of my engineered wood floors is excellent and the value is unparalleled. I would certainly recommend their product and services.

Great floor, great price, also put the heat pads in. Love the warm floor. I think I would put more than three heat pads in. Also the product came quickly. I believe they shipped it out the night I ordered it. I ordered the trim from Lumber Liquidators. Also, it was all a great deal.

I had questions about the return policy if a lot of it was damaged. Felt they were really evasive in their answer. All I wanted was an honest answer. I also had questions on the best way to install and came away as if they were annoyed. In fact my daughter was with me and thought he was rude. So my take away from the experience was they were just there to sell material. I won't return. There are a lot of other places willing to give guidance for the weekend handyman.

This was our first go around with hardwood flooring and LL made it a very smooth transaction. They had a great price a huge selection and everything we needed in stock. We went in with one idea came out with another and it paid off. Can't wait to do another room.

Lumber Liquidators surpassed our expectations for customer service. They were easy to work with and have plenty of experience dealing with contractors. They know exactly what and how to fulfill customer requests. The team at the Beltsville location are professional, welcoming, and knowledgeable. The finance team understand the complicated situations many contractors face and can tailor an offer to meet just about any need. Lumber Liquidators promotes a customer-first environment and it's no wonder why they continue to achieve ever greater levels of success. We wish them continued prosperity and hope other contractors receive the same care and attention that we did!

I respect the helpful input of the techs at LL. Being military I received a small discount... I am disappointed that the installation of most jobs cost the same amount as the cost of the materials... This is hard on fixed income people and Seniors.

Absolutely outstanding! Was in a tight spot and needed a floor and installation ASAP, had been misled by another flooring store, Sheril was on top of everything. Chose an Engineered Bamboo Hardwood floor, they had someone out to measure right away and on a Sunday no less floors were delivered within days with enough time to season and installation took place with more than enough time for us to have additional work done in the house before moving in. Thank-You, Thank-you, Thank-you!!!

We purchased an end of stock flooring, that we were assured was not defective or loaded with formaldehyde. After weeks of acclimation, the install finally arrived and it was one person to do the entire install and they were supposed to do the thresholds as well. They did not do the thresholds and after a few weeks, the floor began to separate in multiple places. This has not been resolved and we are approaching a year.

I have recently bought Natural Bamboo Engineered Flooring. What a Great Product! It looks so GOOD and is so EASY to install. I have gone back 3 times to get more! If I keep this up I will have to buy a BIGGER HOUSE! Thank You for being there and being such a good company.

We purchased 2 types of flooring, first the bamboo plank (10040568/QCBAMHSSTA5/1151/10 MS ENG HS Strd Antique Barn 3/8x5-1/8 click together), and the trim for thresholds. Most of thresholds were not in stock so we opted to have them delivered to our home with a 5-10 business days time frame to be at our home. I had my installer scheduled to start on the 10th business day. My installer made it on time but not my only two pieces of my 4 had made it. Those arrived on different days apart. I called the store where I purchased it from and was told (after I had requested follow up check) and was told after my second call that the material was not going to make it from the facility they use. The next option was to get it from another facility but it could only go to their store (an hour away) and would not be finished.

I have used the West Palm Beach FL branch of Lumber Liquidators twice (2015/2017). Both times they were extremely competent, and helpful. It was a smooth and pleasant experience every step of the way from ordering, payment, delivery through installation. Highly recommend.

I'm a licensed residential contractor for 40 years. I went to your store for the 1st time to buy #2 red oak 3/4x2 1/4 t&g flooring. I found that flooring that was clearly utility grade - extensive checking, splitting, deep open knots and generally flawed was being passed off as #2. It is my opinion that there was a deceptive practice. Employees were fine. Helpful, polite, pleasant. Your problems are higher up than the people you hire to serve the public. I was willing to assume the toxic laminate problem was a supplier practice issue - this is about - your corporate culture & management - business practices! My conclusion - your company has lots of work to do in upper level corporate/owner culture! I canceled my order, won't be back.

The store in Plymouth, MA was great. Christian was very knowledgeable and helpful in selecting floors. He knew the products, how to order and track, and gave us great service from start to delivery on the phone and in person. Have gone back already.

It was easy to go to store and buy/pick up the flooring. Laying the flooring was very easy and looked amazing. I am very happy with the click in flooring. The quick install was great and I will definitely be using this again in other places of the house.

Purchase of hickory flooring & necessary materials to lay floor. We were pleasantly surprised with your employee at the Naples, FL (on 41) store! He was knowledgeable and helpful without being pushy. He was honest. I speak highly of him to others. The delivery was also within the time period and done well by the delivery team. They were also nice, clean and respectful of us and our home. Well done!

I am a bit of a procrastinator. I bought bamboo laminate flooring for two bedrooms almost 4 years ago. I did one bedroom right away, and the other just sat forever. I did the 2nd room a few weeks ago. I was a few boards short. I went to the store in Naperville, the salesman was very helpful. He did not have it in stock, but located it at a store about 20 minutes away. I went to that store and the customer service was just as good. I purchased the box of laminate and took it home and installed it.

I am not happy with the process. I ordered the materials on December 2016. I was told I will receive my materials on end of January. I never get notification, until February. I called twice to find out that it won't be available until 4/1/17? I was promised again to pick another hardwood floor and they will make me happy at all prices. I picked the Brazilian Koa this time, sale price is $5.69. I request to give me further discount, was told to let me know next day. I again had to call couple times to find out the answer. Requested to get further discount so I can make decision, now still waiting for approval. Very unhappy w/ the process. Materials delayed from February to April w/ no notification whatsoever!

Purchased Carmel Strand Bamboo. Sales person very helpful. 10 or 12 boxes and he loaded it himself. Job took much longer than expected, but not his fault. Had to level floor and install underlayment. Then I glued the flooring down per his request and the job looks outstanding. Two four gallon buckets of glue cost almost as much as flooring, but well worth the time and effort.

Staff was great. I could not ask for them to be more helpful. Selection is awesome, price was great. The quality was first class. We had to wait on a couple pieces but overall it was very good and I surely will use them again.

Cole at the Fargo store is extremely helpful and accommodating. I was not the best at estimating, so I was long on certain items and short on others and he was very helpful in taking returns and getting more orders lines up. Great work with him!

I have about a case of broken tongues and warped pcs. I contacted LL and was told I needed the label, I need pictures, I need this, I need that, like my time is not important enough. I have to prove myself I was good enough to pay for the product that I was told is the best to none and after all the hassle it's not worth it. I will find another store to shop at. Not a happy customer. I thought I had a home run. The floor does look great, it came out awesome, not saying it didn't come out nice, I just wanted a reimbursement of all the waste. It wasn't one or two it was about 15plus.

Great installation experience. They arrived on time with all needed materials and tools. Delivery was quick and complete. They worked straight through to get flooring down in 1 day. Polite and cleaned up after. I would have the brothers back to do any job.

The only complaint that we have since we have purchased so much from Lumber Liquidators, please feel free to check, is the extraordinary amount of paperwork required to buy stack-out and millwork sell-offs. You can't get in and out without 15-20 minutes at the register. How about you at least move to the 20th century. Some cash and carry sales should not require that long.

They were very helpful and friendly, you have some good employees working for you in the Wichita store. Would go back, still waiting to get the floor laid down. Contractor I hired should be here next week. Looks like good quality flooring, I'm sure I will be very pleased with it.

One thing I dislike about Lumber Liquidators is that the guys didn’t give me the accurate amount of flooring that I needed. They told me that I needed a certain amount, and when I purchased everything that they told me I needed, the installer came, started putting the flooring down and then ran out. I had to go back three different times to get flooring. Another thing I don’t like is that the cap that goes over the steps only comes in 6 feet, so I lost a lot of lumber on that part. If it was 8 feet, I could’ve gotten two steps out of one board, but being that it was only 6 feet, I could only get one step out of it. Overall I wasn't dissatisfied, but the employees need to sharpen their heels so that when a person comes in, they can give the person the exact amount of flooring they need instead of hit-and-miss.

The staff at Lumber Liquidators were very professional and straightforward. They have great pricing and the flooring has good quality. I’m very happy with the overall experience and I will definitely go back.

I'm not sure how many stars to give. I had the wood look tile installed and after 1 major repair and a complete replacement it still wasn't acceptable. Ended up going with a laminate and it was done beautifully. It was a year long process to get to this point. My resolution person was not helpful in the least. At one point he told me I'd have to live with it.

We have installed various brands of wood floors in our house. The Williamsburg Oak is by far the worst. It is the softest oak we have ever seen. Anything dents it and don't even think of rolling a furniture dolly on it. 100 year warranty. REALLY. It wont last a month before I have to tear it up and replace with a sand and stain product.

I'm redoing my kitchen so I decided to redo the floors. I purchased bamboo hardwood from Lumber Liquidators. I thought it was a good product for a good price. The only thing is that they didn't have what I was looking for in the store and I had a trouble picking a different one. But I like the quality of the flooring that I got. I had somebody else come in and put it down which was easy, but I had to use some special glue that Lumber Liquidators sells. It was the most complicated thing about that.

I recently bought from Lumber Liquidators and their sales reps were helpful and knowledgeable. It was a good transaction and I was pleased. I got some bamboo flooring from them previously and it was okay but it scratched a little bit. I have since become more of a believer in hardwoods other than bamboo.

Lumber Liquidators is good. I recently got a laminated flooring from them but I've been doing purchases from them for years. They provide a good service and their cost is also good for the quality of the wood.

We got the laminated bamboo that is corrugated from Lumber Liquidators. It was recently installed and I have a slight problem with the floor. It's still up in the air. I called the installer and because there's a piece that sticking up he told me that it's not acclimated with the floor. He asked me to send him a picture of it which I did. He then told me to put a book and a jug of water on top of it for a couple of days. If that doesn't work, we call him back and he'll take care of it when he's in the area. I thought that he should have sent somebody out to fix it instead of telling me that. Now, I have to look at it for a couple of days.

We bought some laminate floor in the past and we thought we got good service at Lumber Liquidators. I've been happy with the product and so we got some oak flooring from them again. The sales reps were great and thorough. They treat you very well too. They've got a carpet down where I'm putting the flooring and I've got to put a shoe molding. The guy guaranteed that it will be cheaper than anybody else. And I said, "Well, I'll give you chance, sir." I want to get ready for it. I got the best deal. They are supposed to install it in the middle of the month.

We purchased the 10MM backing Royal Acadia laminate flooring with Bellwood platinum underlayment for our living room and hallway. From the first time we went into our local store the manager/sales associate was friendly, helpful and knowledgeable. We bought one box to see if we liked it and was told we could return if needed as long as the box was not ripped opened. We went back on New Years for the sale and purchased the remaining flooring, paddings, quarter round, T molding and stair nose needed. We removed our older carpet and nailers, had the sub-floor ready for the installation.

I’m a general contractor and I exclusively deal with Lumber Liquidators. In fact, I recently purchased bamboo flooring from them. I like their prices and quality. Their salesman was very helpful, straightforward and he told me the pros and cons of each of the materials. However, I have properties throughout the state of Oregon and they haven’t had a store in Bend, Oregon as of yet which flabbergasts me. But then I was told that one’s opening up so that will help me out immensely. Overall, they’re great people. I’ve dealt with the one in Portland, the ones in California and the one here in Eugene, and I’ve never been disappointed by their help.

Made an order and paid $500 deposit and within 2 hours found a better deal and cancelled order. I was told when I cancelled that it would be 3-5 days to get my refund. After 2 weeks I contacted store and was told it would be 3-5 weeks and called me a liar that this their policy. 6 weeks later I received my refund. I will never do business with them again. Johnson City NY store.

Lumber Liquidators seem to have the product I needed and the pricing was right, that's why I bought unfinished maple hardwood floors from them. The sales representatives were very good. It's getting acclimated at the moment and it hasn't been installed yet. The reason I'm coming back is because I was happy. Everything worked out fine.

Finding the product was easy and the quality of the half inch Acacia from Lumber Liquidators is good.

We've been to Lumber Liquidators multiple times, looking and putting on the wish list and they've always been very helpful when we were there. That made us go back there instead of going to Lowe's or Home Depot to buy similar types of flooring. Plus the quality that Lumber Liquidators has is better than what the other big-box stores sell. I purchased engineered hardwood floor from them since the carpet was wearing out. There's a couple of pieces in the boxes that are warped or damaged but they said if I got anything like that, I bring them back and they'd replace them.

Bellawood Floor Care Starter Maintenance Kit- Bought this kit when I purchased my flooring. It is an overpriced, cheaply made-in-China product. The cleaning head detached from the handle 6 times in the first 5 minutes of use. It is now in the garbage can.

I came to the store and checked the Coreluxe XD 7mm Dark Hollow Oak EVP sample. The specs sticker states best rating for wear resistance and all that, asked salesman regarding scratches. I have 2 dogs and of course he said "no way you can scratch this one. It's the best floor ever" so I immediately decided to order 430 sft. for my newly built man cave. Since this floor is also waterproof, scratch resistant, 50 Years warranty you can't beat that. The service was great. Product arrived on time and I installed 400 sft. in 1.5 day myself. The floor looks great and clean.

I've bought things before from Lumber Liquidators and this time I got hardwood flooring. I always deal with the manager at the local store. He knows exactly what I'm looking for and he's able to recommend what works really well for me. My contractor installed the flooring for me and I like its quality.

After deciding what I wanted (which was the hard part) AJ and Brittany made the rest of the process pretty painless. He was very patient and helpful EVERYTIME I called and so was Brittany whom I only met through telephone conversations. My flooring looks great! I will definitely go back.

Engineered Honey Strand Bamboo- Do not buy these floors. They look nice but show every footprint. You cannot walk barefooted or with socks on. The only thing that will get the footprints up is the Natural floor cleaner they sell but they won't stay clean.

I was happy with the interactions I had with customer service getting the product ordered. I was satisfied with pick up at the store, too. So far so good. Putting the floor down will be in February after sub-floor prep is done.

I do construction on the side and have done a lot of old flooring through Lumber Liquidators. I recently got a pine wood flooring from them and it was all right. There were a lot of small pieces in this last rehab but none that I couldn't work through. I also love their Bellawood product and I'm very happy with it. Overall, the quality of all the floors that I have gotten from Lumber Liquidators is good enough so I keep returning.

Everything was very good with Lumber Liquidators. My kitchen floors needed to be updated, and I was pleased with the service and the product. I'm satisfied with the flooring, and its price was fair in relation to its quality.

Bought 600 sf of the solid bamboo click floor... It is so easy to install. Looks great too, seams are tight, so far no defects and the color is consistent across the boxes. The whole experience from sales, purchase, to delivery has been exceptional. Normal price is 2.79 sf, the floor is well worth 4.00 sf.

Our home is 30 years old and the flooring needed updating. I ordered bamboo flooring from Lumber Liquidators online and picked it up at the local store where it was delivered. I was not totally happy with the transaction because it was delayed in delivery beyond the promised date. And when I got there, some of the transitional pieces were defective and damaged. They said this was a closeout and they wouldn't be able to replace the damaged products, so it was take or leave, but they gave me a bit of a discount. The flooring is good quality and I'm happy with it. I hired a team to remove the old flooring and partially install the new one, then I trimmed it out myself. It was easy to work with. Overall, it was a good price based on comparisons with other companies on similar flooring, but service and cordiality is something left to be desired.

The Bolingbrook location has a very professional staff. Store has a nice display and clean. However, the product that I purchased I am very, very dissatisfied with! Very poor quality. I purchased 3300sq worth of wood flooring. The finish scratches very easy and is very soft! Our installers even said the wood is no good! We had a lot of waste because boards were not straight or damaged! Over very unhappy with product!

Bamboo Flooring - We were very pleased with the customer service and the sample flooring that you had on displayed because it gave us a great idea what the floor would look and feel like. Ordering was easy and efficient and they kept in contact with us through the whole process. One bad thing was that we got too many nails to start with and we were giving two different types of nails (16ga and 18ga) that we had to take back before using. Other than that we were very happy and would recommend Lumber Liquidators to other people.

The product is amazing, we love it. Our only problems were, the guy that came out to do the measuring messed up and we had to go back to the store to get more flooring. Therefore the installation took a lot longer than it should have because we had to wait for the additional flooring to come in and then wait for it to climatize (2 weeks). And the installers tried to rush through the job and did not randomize the colors so we had a room that was half really dark. After a long talk with the supervisor the installers fixed the dark section of flooring in the one room. And then I had to fix a few pieces in the closets because the base boards did not cover the gaps.

I started buying from the Norwalk Lumber Liquidators store two years ago. I buy for some customers and also for my home. For sure I've already spent $10,000 over there. When someone asks me where I get the flooring, I always say the Norwalk store. I’m always sending my friend or my customers there. Their sales reps help all the time when I'm in the store. They know everything about the products and the quality of the floors is really good. I would like to buy the cheapest always but I know if I want to have the good quality, I have to pay for it.

Excellent product. The floor looks great and our installer says the quality is excellent. The staff at the Columbia MO store are top notch and are very helpful. Forgot to get stair nose piece so called the store and placed the order to be delivered to the house.