LL Flooring Reviews

I was impressed with the customer service. I do have one problem. I sent an e-mail last week asking how long do I have to return 2 unused boxes of flooring. I have not received a reply. I would like to know how long I have to return the unused boxes. I can't find my order number. My delivery document is **, BW Maple 3/4x2 - 1/4", 21 boxes, Car # 1,211.71 lb.

We're constantly renovating and we've made several purchases at Lumber Liquidators over the course of many years. We've always been happy with what we purchased. They offer a good value for the products that they sell. Their sales rep has helped us over many visits where I was shopping for either deals or interesting products. They're always pleasant, very honest, and don't mind answering questions, so I appreciate that. They're also friendly, cooperative, and confident. I would recommend them.

Salesman was knowledgeable and helpful. The flooring we bought was as odd lot closeout special of Maple Bellawood. There were damaged pieces but the closeout was an excellent price and we bought more than needed because of the good price. We did it ourselves with no real experience in this type of floors. It fit and cut well. It looks great on the first room. Will take a break before doing the second room.

I was so glad to have found this store after my flooring order fell through at another store. The flooring was the wrong size and I was pressed for time. I got excellent advice, service and help from the sales guy. I forget his name. I got the new engineered bamboo flooring. It is tough and the adhesive is very good. My contractor wished he knew about it before he did his own flooring. It costs more but so worth it.

I needed to match up some old flooring when I added a little section and I was able to get a pretty good match at Lumber Liquidators. Everything went smoothly with them. They helped me pick it out and a week later, I have the flooring which I am satisfied with. I had a good experience and I'd recommend them to a friend.

My troubles with an initial order of hardwood flooring were solved quickly by contacting the "Customer Care" office at the L.L. Headquarters. After that, my second order of hardwood flooring went seamlessly. The staff at local stores do not know what to do with building permits that exempt the purchaser from local tax. You have to contact HQ to get a straight answer but they follow through completely. Also, prices are good if you shop the sales.

I bought and paid for 58.5 sq. feet of SELECT red oak 3/4 X 2 1/4" flooring. When I got home I noticed it said Common #2 on the labels at the end of each bundle. So I went back to the store to show them the mistake. Other than giving me the difference in price refund I received no apology at all. I got the strong feeling the product switch was intentional.

My floor looks great and my wife was super happy with her Christmas present! My 14 year old son turned into a champ floor nailer, and he pretty much finished the thing all by himself. It's easy to clean, and its a huge improvement from that crappy linoleum floor. I'll be back when I have enough money to move into the living room with more hardwood.

I ordered some flooring May 24, 2015. I paid the amount I was told by the Sales Associate to pay. The Sales Associate checked and re-checked my order to make sure all was correct. I left the store content with my purchase. A few minutes later the Sales Associate called to tell me that she made an error and that they will charge my credit card an additional amount. Well, you guess it, I was not happy about this experience. I had no choice, but to concede and have her charge my credit card the extra dollar amount. If Lumber Liquidators made a final sale and allowed me to leave the store, they should honor the contractual price and not call me back requesting additional money. Now, do I, as customer, have any recourse, I ask myself?

I've purchased from Lumber Liquidators six years ago and recently, I bought 614 square foot of Bellawood, the 100-year guarantee hardwood, three quarter inch oak. Their sales reps have been helpful and knowledgeable. They told me the difference between some of the different products so I was happy with the way everything went. The salesman gave the rate and helped me go through the two products that I had picked out and told me which one was the better deal. The whole process went smoothly. I would need help to get online and register the warranty on it, but other than that, I'm very happy with it.

I bought a product from Lumber Liquidators last year and I did majority of my house. This year I decided to extend it to a couple of other rooms so I went back there. I wasn’t expecting it was going to be a different color because it was going to be a different dye lot from what I bought last year. It was the same product but when I bought the six boxes I needed, and took them home, they were garbage. Half of them weren’t sprayed properly and weren't even the color. The texture was wrong like they weren’t even the same finish. My team that came in and opened up a box and couldn’t do anything. They had to leave and come back another day.

I purchased 900 sqft of New England pine through the customer service sales number and spoke with Hayley. I asked the difference in cost to have it delivered to my house. Hayley told me my flooring was in Bellevue (3.5 hours away from my location). It cost $260 to have it delivered and I also had to do a direct deposit through my checking account to pay for all of the material 100% up front.

I use the Hampton store for 90% of our flooring projects. Staff is excellent, knowledgeable and respectful. My time is valuable and limited and they are considerate of that and move me from order to receipt very quickly. Pricing and selection for the budget is unmatched. They (Lumber Liquidators) my number one supplier for both commercial and residential projects.

Tried to buy flooring and check was not accepted despite having over $60000 in account. Was a humiliating experience and I have never had a check turned down. Will never return. I did purchase $2400 in flooring from Southeastern Salvage.

My experience at LL was excellent. Matt was very knowledgeable and accommodating. I purchase the click together carbonized bamboo flooring. It turned out beautiful. The only issue I had and it was no big deal was that the transition pieces both had noticeable flaws and I had to return them to get new ones. Other than that the experience was terrific. I would highly recommend LL. Their prices are great and the selection huge. Everyone is friendly and helpful. 10 out of 10 rating.

I went to Lumber Liquidators, talked to two people there, purchased Gunstock Oak hardwood floors for my house, and made arrangements for my contractor to pick them up. It's cheaper at Lumber Liquidators than some of the other places around here. I got the 99-cent laminate there before but it wasn't good. It bubbled and warped when I put it down. My recent experience was good, though and my contractor installed the flooring.

Service at the store was good. But the installation service I purchased from Lumber Liquidators was poor. They installed a portion of my bedroom incorrectly. After hesitation, they agreed to come back out and repair the section of the hardwood. However, they asked me to go get material for them to do the repair and then left the job incomplete by not finishing the baseboard. The installers asked me to finish caulking the baseboard by myself. I found this unprofessional to ask a customer to finish a job I paid a premium to have done. I paid for the hardwood and baseboard installation.

This was well priced flooring that was easy to install. It's even toned and simply, a beautiful flooring. Lumber Liquidators Rep: Deborah ** was amazing to work with. She sent me many samples and worked with me to get the ideal flooring. We are very happy with this floor. We also purchased Corelux vinyl for the basement. That too turned out great.

The service was good and everyone was helpful and letting us know which wood is good to buy. The sales persons were very well aware of what materials they have in hand and how soon they can get it shipped if they are out of stock.

Everything went smoothly from day one until finish. All the sales people were very helpful and kept me up to date with phone calls. Installers were very quick and neat. I'm very happy with my floors and would recommend using the Brooklyn Lumber Liquidators and their installer Anthony. Thank you.

I love Lumber Liquidators, best prices, wide range of products to choose from and my product came in faster than expected! We ordered Ruo Bamboo flooring and caught it on sale for less than $2 per square foot, a definite steal for the quality and beauty we got!

I purchased flooring and installed it myself. The staff at the store was very helpful and advised that I should purchase 15% over my sq footage I had calculated. Against my better judgement, I took their advice and made the purchase. I had delays getting started and when I finished I had over a box of flooring left but it had been over 30 days and was denied the courtesy of allowing a return of the unopened box.

3 different time my material was not available when it was told it would be. For example I needed 12' base and ordered it then found out after being put off couple of time that could not get at all. That really messed me up with waiting time and having so many seems using 8' sticks. Very disappointed in all the ordering from you guys. Nothing went right. With that being said the salesmen and women were great to work with. They were very apologetic with all that went on and I know it was not them but higher up.

Staff was polite, friendly and helpful. My order was ready for me when I got to the Park Meadows store. I went with the Builders Pride line of pre-finished red oak. Boards were easy to put in and look great.

We ordered 4 boxes of hardwood flooring. We only received 3. I called the store in Evansville and also called customer care. They were helpful when I had them on the phone. So I thought... I have yet to hear from anyone. They were suppose be to seeing if they could find us enough to finish the room we started on. We don't even know if they credited our account for the box that we didn't receive.

Great service before and after the sale. Was helpful with all questions. Staff at the Waco store are very kind and professional. Installation went very well and I am very happy with the results. I recommend using Lumber Liquidators for your next flooring project.

A very positive experience with the staff in Lexington. Was helpful and professional when I ordered my flooring and was same type of professionalism when I returned excess lumber. Pricing was best I found when comparing with other suppliers. The flooring matched my current hardwood.

I was at the Mukilteo store and Axsel was very patient and helpful when I was choosing the floor. There was a lot of choices and the prices were right. I was only slightly disappointed in that I couldn't get my first choice of flooring because the trim pieces I needed were not in stock.

I always have a good experience with Lumber Liquidators. Recently, I purchased a ¾-inch hardwood floor that I put in one of my stack houses. Their sales reps were great and did everything I wanted them to do. The only problem that I had was they didn’t have the product in their inventory and I had to go from Mansfield to Columbus to pick it up. It was great experience nonetheless.

Ordering was very simple online. I received a call from the store when my order came in. The guy was very friendly, had me confirm my order and check that it was correct and loaded it for me. Great service. I will certainly be a returning customer.

Cameron, the store manager at Santa Clarita worked closely with me to get exactly what I needed. He was welcoming and helpful in the store. The product I ordered was on clearance; to get the quantity I needed that meant Cameron had to get it from multiple locations and have it shipped to my home. He followed up by phone to let me know that all items from all locations were shipped. When one shipment was delayed, he went out of his way to find out why (weather) and to assure me that it was, in fact, coming. The floor itself, which is click-lock cork, came in excellent condition. With just over 200 sq. ft. ordered, I only found 2 planks that had small chips in the corners. I love it!

I found the sales team to be cordial and helpful. Product was provided within very reasonable time. Product was of good quality and as described. I had four boxes of flooring left over and there was no hassle returning them for credit. My overall satisfaction could not be higher and certainly will be passed on to others as the opportunity presents itself.

It has been a nightmare! My floor has bubbles on some of the planks, some of the planks are cracking, some have dents. The white molding under my vanity in the Powder Room was damage and in Foyer. The store sent out 2 more boxes of wood and the boxes are all damage. Going through one of the boxes I'm finding more damage planks.

I believe with all the money that us contractors spend with your company that we should get a better discount than a couple of pennies below sale price. It's not like we are a one time customer. We give your company and lot of business. I know you can show your appreciation better than that. Thank you for listening. Would love to see some action.

I was recommended to your store and visited for the first time. I needed pine wood flooring, plank type, to fill an unfinished area for a temporary fix. I purchased exactly what I needed. I plan to come back for new hardwood to redo my floors. Thank you for an excellent salesman who helped me.

Ordered 2 different products, over 1000 sq ft, on two different days. Order came in ahead of schedule. Assisted in loading. I am very satisfied with the salespeople. Hope to install product within 2 weeks. Will do business with them again.

Distressed bamboo flooring is still being acclimated so we have not had the chance to work with it. However the purchasing experience was good and clerks were very knowledgeable; wouldn't do shop at each Wichita Kansas store again as they were great.

We love the looks of the flooring. Was nice to install. May be hard to keep clean. Salesmen did a good job. Flooring came sooner than we were told. Good job - thanks john. This was for a private res. installed by homeowner. Need info on how to care for the floor.

Lumber Liquidators customer service reps are the bomb! I called looking for discontinued wood flooring to match our existing floors that were done a few years ago. The rep not only found matching flooring for us but also had it expedited to our local warehouse within one week. Talk about a great experience!

When we first moved to Colorado, we had LL put hardwoods throughout our entire first level. Our stairs would have to wait. Late in 2016 we decided to get the bid for the stairs and upstairs landing. We were a little disappointed at first quote, but Neddie called to rework the numbers and get it into a more comfortable number. We decided to go ahead. I was so excited, I did a lot of the demo myself (to get rid of the nasty old carpet). A friend offered to help us install, so I called to change our order to materials only. Travis was totally understanding and polite. Every visit to the store, everyone was nothing but completely friendly and helpful. Special thanks to a Eddie and Travis! My stairs and floor look amazing (haven't finished the Newel posts yet)!

The floor we purchased was not quality flooring. The floor was suppose to be comparable to our previous purchase. Nowhere near. Our installer said it was very hard to install. A lot of small pieces. The finish is terrible. Please come see.

I purchased bamboo hardwood flooring and adhesive for basement installation. I explained that I needed an adhesive to seal and glue the flooring. They sold me an adhesive and sealant by Bostik for concrete flooring and sales person warranted that no moisture would penetrate the bamboo. Few months later after installation brought to my attention that flooring was cupping. I reported and was told by LLI that I should have had a moisture test for any warranty to take effect. As I did no moisture test that was the end of my complaint. Lumber Liquidators takes no responsibility in their products.

The stores overall experience was outstanding. The staff was pleasant and the leadership team was very attentive and knowledgeable. The installers that were sent by them on the other hand was disappointing. They glued my floor and it looks like they did not utilize enough glue as I had two buckets left out of the 5 buckets they sold me according to the manufacturer requirement. Many areas throughout my floor have hollow sounds when you walk over it. I also have a plank that clicks when you step on it. The transition on the doors were not installed properly and they utilize long nails on the new baseboards. The long nails scratches the pocket door that leads to my bathroom now. I'm concerned that I may have issues in the future as the floor may want to expand in areas where there was inadequate glue placed. The installers have agreed to fix, however it took several calls to get them to respond.

We purchased bamboo flooring for a hallway floor. The entire team at the Lumber Liquidators store that we shopped at was first rate. They were exceptionally knowledgeable and helped us through all the issues we needed to work through in order to get a perfect install. We couldn't be happier.

Ordered 5in flooring. The long boards were milled incorrectly. Measured 5in on one end, 4 15/16 on the other end. Nothing but cracks showing. Had to re-cut to straighten up the boards so I wouldn't have cracks showing. Two boxes were all short boards. Will not buy again from you.

Derrick and the team in Norwalk are awesome! Very knowledgeable and patient and will bend backwards to make sure customers are happy with their floors. They are also great at locating extra materials if necessary and calling the minute the order is in.

The rep was friendly and helpful. But I've had a bad experience with this order. It was ordered at your retail location and was told it would take a week. I called in a week and was told it was in backorder and should be here Jan 4. Called Jason and it's now late Jan. How is this possible? I now have to pay extra to my contractor to finish the job. Very disappointed. I have spent over $6,000 at your store.

We went to the store on Glisan to order our flooring materials. The initial purchase went fine except that I had asked for quarter round and it was never added to my order. The floor was in stock so we picked up a few boxes on the spot but the rest we had to come back for. I called the store the same day we purchased and told them I would be back the next day early afternoon to pick up more of the order. I got there and was told they had no power and would not release my order to me and that I should have called to see if they had power (how would I know this?). I asked if I could just sign my receipt for the boxes since the day prior nobody even confirmed or had me sign for how many I took. My response from the manager was very rude and told me no. He eventually said "It’s your lucky day. I will allow you to just sign for the boxes you take.” Several trips later we get our material.

I love you guys up in Colorado Springs. Take care of me and mine all the time. Had one bad experience but it was not with you. You order some flooring from another store and had it shipped to me. All busted up on delivery. You guys replaced it and more. Awesome customer service. Knowledgeable. Friendly. Great prices with good product. Keep up the good work.

I bought bamboo and beech wood flooring from LL. It is just beautiful. The service was great, helped with any problems I had. Had products sent over and was given credit without questions. The young men that operate that store are very knowledgeable and professional.

I am pleased with the installation however my delivery was done improperly. Some of the product was not delivered and we paid for in-home delivery but some of the product was left in the garage. I'm awaiting a refund for delivery service. A molding piece was broken in the box and I'm still awaiting an exchange though the project has been completed for about two weeks. In all, the flooring looks beautiful.

We wanted to get rid of the carpet in our house and got some flooring from Lumber Liquidators. It's appropriately priced for its medium quality. The sales reps were also very helpful and I got all the paperwork I needed. I’d go back to them.

I'm a builder and I've made quite a few purchases from Lumber Liquidators for the projects that I do. I've bought all different types and all different qualities of flooring and I'm happy with it. I usually know the quality that I'm getting and it’s always what I’ve expected. Because I’m a builder, I'm usually all about the cost so that’s why I go to Lumber Liquidators because I see what I can get a deal on and that’s what I buy. Cheaper would always be better, but their cost good. And I've always been happy with the different people who assist me. They’ve always been very helpful and nice. Lumber Liquidators is a good place. They have good prices and provide good service. I’ll keep on going back to them.

My home kitchen and utility rooms had linoleum on it and it was all tearing and getting bad so I bought some manufactured hardwood from Lumber Liquidators. The reps were very accommodating, and answered all my questions. When I got there the sales person showed me several different items and he knew I was wanting something inexpensive out of pocket. I was really pleased with the cost because I thought I would be getting laminate floor which wasn't my first choice but I couldn't afford something more. And this was a discontinued item and they had seven boxes left. It was very inexpensive so the sales person really helped out by getting the better quality as far as price-wise for a less expensive price. Then he told me what other things I may need to put it down.

Lumber Liquidators provided a product and when it was installed, we realized that there were only short boards and I had many boxes like that when I was supposed to receive wood close to five feet long. It was my first time doing wood floors. I was unaware of how to mitigate a problem right then and there when it's happening. When I reported it, they told me, "Well the sales staff who sold you the product, they can tell you whatever they want. But you signed the documents." I'm like, "Okay, you can't just say they can tell you whatever they want with the sale when they're representing that contract." So that's misleading to a contract and now there's an issue.

I updated my floors and I needed more wood. It was easy for me to find the product to work with and I got some bamboo from Lumber Liquidators. I spoke to a couple of people there, which went positively. They helped me with what I needed. I put most of the flooring in myself and I had someone else put the rest of it in. Overall, it was a pleasant experience.

I'm a remodeler so I do quite a bit of flooring and I recently purchased a lot of flooring and accessories for molding from Lumber Liquidators. My sales rep is in the commercial side out of Virginia and she is absolutely wonderful. I can call her and tell her what I need and it's never a big issue. She gets the paperwork done and she gets my order put in. She tells me it's going to be somewhere at a certain time and it's there. The quality of the flooring has been good. In fact, its cost is in line with its quality. I installed the flooring myself. The flooring that I've been using is a lock install bamboo and it's the easiest floor I ever had to put in.

The sales reps at Lumber Liquidators were all very helpful and I was surprised at the amount of inventory they had for a smaller store. I had gone to another warehouse store and they didn’t have at all what I needed. The only snag that we ran into was we had to drive a few hours to pick up the flooring because it wasn’t available in the store that we needed it. I called to confirm that the order was ready and that all the boxes hat I had ordered were there, then about 15 minutes before I got to the store, they told me that they were short two boxes. They got the flooring shipped out to the store closer to me so I could pick it up there. The problem with that is with wood, I want it to sit in the house a couple of weeks prior to putting it in. But everything worked out fine and they were very professional.

We purchased hickory flooring for my new house at Lumber Liquidators. The sales representative was very nice. The few pieces I took out look very nice. A friend of mine did his floor with a very similar product and had great luck with it. So far, it's been great with Lumber Liquidators.

We purchased 3,000 sq. ft of Morning Star Strand Woven Bamboo and it's been good but we just noticed some boards that are turning dark in spots and bugs are in the wood in spots! We are going to contact Lumber Liquidators on 29 December 2016 and see what happens. We'll report back.

The bamboo was pretty but I felt regrets during the first day of install. Even though it was glued down the floor made noises like pops and squeaks when we walked on the crack between 2 boards. It took over 1 year later, following up with customer service almost weekly, to get the floor replaced with oak. I'm in love with my dark oak floors. I should have selected them in the first place. Do your research and be 100% sure you want bamboo. I think a floating bamboo floor might be okay but do not glue it down to a concrete slab, based on my experience.

We purchased bamboo flooring from Lumber Liquidators. When we first went in and looked at the product, they were very informative. They showed us around, told us about different products and the pros and cons. I installed the flooring myself and once I got the hang of using the nailer it went a lot better. Overall, it was a good experience and a very good price.

I got cork flooring for a residential rental from Lumber Liquidators. Their sales rep was really nice and they took care of me. They didn't have all the wood that I needed and they called another store. They found that the other store had it and they made arrangements to have it shipped to me. However, I'm a little concerned that it's a softer wood than I typically use. But, I hope it holds up. And as far as the way it was when it got to me and delivered, it was fine.

I purchased a substantial amount of laminate flooring (12 mm Warm Springs Chestnut by Dream Home Kensington Manor) in December 2014. It was not installed. I found out shortly thereafter (March 2015 watching 60 Minutes TV show) the flooring I had selected was made in China and was on the list as having been made with formaldehyde. I contacted Lumber Liquidators to request an opportunity to exchange my uninstalled flooring for something else but Lumber Liquidators would not honor this request. I am a teacher on a limited budget and suffer from allergies. A home with flooring containing formaldehyde is not healthy for me. I recently contacted my local store to make yet another plea to allow me to select a replacement style but I was denied.

I bought Acacia hardwood from Lumber Liquidators and hired someone to install it. The sales rep was nice and knowledgeable. I've got the flooring in the rest of my house and it looks good.

I had a water leak that destroyed my floors in the house. I ordered flooring from Lumber Liquidators and the sales rep was very friendly, helpful, and even gave me a military discount. So far, the quality of the flooring is good. It was a nice experience.

The sales rep from Lumber Liquidators was good. We were looking at a couple of different floors as they were done with all sorts of styles, and he explained how they were going to hold up, so that we could pick which one we liked. The floor quality is good, so far. There were a number of boards sold that we did tongue and groove at 3/4-inch oak. However, there was a number of miscuts where the tongues were missing or messed up, and it was the same with the grooves. Also, there were a number of boards that had black streaks on them that almost looked like grease streaks. There was a good percentage that we threw out because of that, or cut up when we didn't need to--four percent shipped and not usable. The product was good, and reasonably priced. However, quality check should have caught these boards. Those are ones that shouldn't have been packed.

We got tired of carpet, so we got a lot of hardwood flooring. We started talking to the Lumber Liquidators sales reps about the types of floors, found the product we liked, and bought them. We like the quality and the cost was good. I did the installation, and though it was time consuming, it was pretty easy.

No one showed up on scheduled day even though half of the installation fee was paid two weeks in advance. Lost day at work and house is torn up. Not a good way to do business and costing much more now that I have to lose another day of work.

I didn't have a very good experience at all with Lumber Liquidators. I recently purchased their porcelain tile. We were updating our cabinets and doing a semi-remodel. Samantha was the store manager of the Flooring Liquidators store in Chula Vista which 3 blocks away from my house. The prices were very low yet, the product was really impressive. The quality of the flooring was great. Their flyer also said that they do installation and that it'd feel comfortable for them installing. I scheduled someone to go to my home to just give me a quote. But then I received the email saying that they don't serve my area. I find it puzzling when they have a store in that Chula Vista area and yet there was no one to install my flooring. So I got someone else to install it.

I was so unimpressed with the quality of unfinished oak flooring I purchased for a patch job. Only needed about 4 sq ft but minimum was a bundle so that's what I purchased. It was a good thing I did because over half my bundle was under 12 inches long and or split to the point of being unusable. I will not recommend your product! The guys working in the Sioux Falls store did not know the products or even a understanding of what goes into laying a wood floor. I should have bought from Menards! You keep sending me emails to come pick up my product because your guys don't even realize I already have it.

The staff at the Champaign, IL store were very helpful in helping us pick out the type of flooring we wanted to use for our kitchen, hallway, and half bath. The flooring looks great. We had to return one box of flooring, as we had excess flooring that we did not need/use. The staff very helpful in our returning the unopened box.

Bought this oak flooring for my camp and wanted it a little rustic looking. It was perfect!! The wood had plenty of character but not overwhelming. I was surprised on how many pieces were not usable. Out of 250 sq.ft there were only 8 pieces.

I bought a new home and my flooring had to be replaced. I got standard flooring from Lumber Liquidators which is very good quality and seemed at a good price. My son-in-law and grandson installed it in about two days. Also, the sales reps were very nice, kind and helpful. I'd be glad to use them again if the need ever arises.

We live in Oklahoma and most of the homes are on slabs. We had a pipe burst in the slab and there was no basement to access so we had to chop a hole in that slab to get down to the pipe to fix it. That put us in the position of needing to put a new floor in that room. I went to Lumber Liquidators' location on South MacArthur Street and I dealt with two different people. Chris was the first gentleman who helped me and he did a really good job. He explained the different engineered floors to me and what their attributes were. We wound up picking a particular Chestnut Oak flooring for our family room. I brought the measurements and that helped me calculate the flooring I needed. Everybody did a great job.

The service was friendly and helpful. I really only have two complaints. One is that we were not able to return any excess bundles of hardwood which we purchased which is pretty unusual for this industry. The only other complaint was when we needed additional hardwood there was not any in stock available on. We had to go to another supplier to get it but the help was good, the pricing was fair. A good experience overall and they did inform me about the return policy prior to the purchase so I knew what I was getting into.

Even though I told the salesman I didn't want 3/4 inch round for my floors he ordered it and I had to tell him three times I didn't want it. He also ordered me transition pieces without even asking. He also ordered the wrong amount of flooring. He reordered the extra floor and I had to wait another week. I went to pick it up and it still wasn't there. He was arrogant and rude and not apologetic at all. The entire experience with this salesman was less than professional. When I did go to order my transition pieces the website didn't have any In stock.

One of the things that was outstanding about Lumber Liquidators was their return policy on unopened boxes. Their sales rep was very helpful, though there was a little bit of a miscommunication. The flooring that I purchased was a closeout, so it wasn’t expensive. Part of it was at another store and the rep didn’t have everything in stock. He had told me that they were going to send everything to his store and that ended up not being the case. They wouldn’t ship it after I had purchased it. They didn’t have any mechanism in place to do that so I ended up having to go pick up. It was pretty far out but I was able to go get it. There was a little more breakage in the flooring and a lot of the pieces were broken, but I still got a really good deal on it and it was pretty easy to install. Overall, even with that miscommunication, I had a very good experience.

We purchased solid hardwood flooring from Lumber Liquidators because we moved to a new house which needed some changes. Their sales rep was good and helpful. We knew what we wanted, there was some help, and I'll go back after two weeks because they could not find the stock in hardwood and they had to pick it up from another place. I can recommend Lumber Liquidators to a friend.

Customer service has been horrendous with a major issue we have had. No one responds when we leave messages. Your contractors flake and ignore requests, as your customer service has done. We had great experiences before this. You will be hearing from our lawyer soon.

We got flooded so we decided to update the flooring in our house and purchased some wood flooring from Lumber Liquidators. The quality of the flooring is good. and the cost was fine as well. However, while we were at the store, they didn’t offer any transition pieces for the flooring, so I had to go back and order that. It recently came in and when we looked at it, it wasn’t an exact match to the floor. It was a different kind of transition piece and wasn’t the one that we ordered. I wish the salesperson could've asked if there was anything else we needed such as some transition piece as that would have made it a little easier and not delay the project. Other than that, it was a good experience overall.

I can't say enough good things about Lumber Liquidators. We have purchased from them several times. I have recommended them to friends & family. We worked with the store at 4810 Peter Place Cincinnati, OH. The staff goes above & beyond to satisfy their customers. ** is doing a great job with this store. Also worked with **, very pleasant & helpful.

We had a wonderful experience with Lumber Liquidators. From the initial contact with the extremely informative sales team, to the expert installation crew, we couldn't be happier with the process and result! (And they even completed the job earlier than promised!)

Working with the team at LL's Hauppauge NY location has been a pleasure. Their experience and advice combined with excellent products was a win win for us both. Have done floors in two homes this year and both were a success. Don't bother looking elsewhere. Ask for "K".

The sales reps of Lumber Liquidator were really nice and friendly. I got some Quick Clic floor from them and the quality's great and it turned out lovely. It looks pretty nice. I also got some wood for my bathroom and that came out good, too. I installed the flooring myself and it's really easy.

LL is so busy, as are their installers, that they can't keep up with it all at every step of the way. The installation company they referred us to use is a joke! They are called Dream Design and the only dream is the nightmare they strap you with throughout the entire process. It's all about making the sale, but after that moment, they never met one timeframe or even completed the job within a reasonable timeframe; we are still waiting for them to finish up after about 3 weeks after the original install date. Just a joke; don't use Dream Design in Las Vegas!

On the plus side service was excellent, staff person was very knowledgeable and courteous. On the less positive, the red oak hardwood flooring graded "Select" should have been marked "# 2". The other complaint is the amount of paperwork. I purchased 2 items on my visit (separately) and walked out of the store with 8 sheets of paper (81/2 X 11). Neither efficient nor good for the environment.

We spent $200 on flooring which we needed only 40sq feet of, to only get the product and have to piecemeal the boards and cut sections out to set our floor and have it look decent. When we received the product we noticed knots in the boards that were not sanded out, there were holes in the boards as well. Some of the boards also had scratches in them. Very unhappy with the lack of quality control your company had with our flooring we chose. I included some pictures of the material we received, you will notice the scratch in one, the knots I spoke about in another and the holes in the final picture. Just very disappointed with the quality of product when we spent a good dollar amount for a decent flooring to only have to make do with what we had.

I bought flooring that was deeply discounted for a kitchen remodel. Worked out great. I picked up an 8 ft. butcher block counter top for a bar I made. Nice and straight (not warped or twisted) and good price. Recently had to match red oak tongue and groove from 1953 for a bath remodel. I could not believe you had it in stock for a very reasonable price per bundle. Thanks.

I ordered wood flooring for my family room, it's beautiful. I would recommend Lumber Liquidators to all my friends. They were the only ones who could tell me what kind of wood that was in my kitchen to match it up to my family room.

I had a wonderful experience at the Hyannis store. The salesman was very, very nice and very helpful. The only complaint I have is I haven't received my bill and I am getting nervous that there is some problem. Thanks.

I got wood flooring from Lumber Liquidators and my purchase experience with their sales rep went okay. I saw what I wanted and they gave me a price, had it in stock and I bought it. They did great with the installation and the flooring looks fine.

Super helpful and great service. My house didn't close when I thought and the team was great about letting me push my pick up date back a week. This was my first floor purchase and the team made it easy and seamless. Thanks so much.

Needed 1 box of 5-inch Natural Maple, Lumber Liquidators in Nashua, NH had some in stock for same day pickup. Also picked up some material to cover the sub floor. Out of the box all of the pieces look fine and installed with no problem. Get a lot of compliments on the floor and will be back for a much larger project in the near future.

Very good product and service - liked the no charge return policy for unopened cartons. Liked the store carried all the accessories required for installation such as fasteners, furniture pads, underlayment etc. Staff was knowledgeable and helpful. I would use them again.

I usually don't do reviews, but these guys deserve it! I have nothing but good things to say about them! I placed an order and ended up not liking the floor I picked after I got it home. They helped me pick a new floor, and I was able to take it home that day and now it is installed and beautiful. Not only that, but I originally thought I would have to get laminate to stay in my budget, but I was able to find gorgeous bamboo flooring in my budget here!

I purchased a good sized order of stranded bamboo flooring, padding, moldings and flush vent covers. The flush vent covers I was told weren't in stock anywhere local to me so the associate told me he could ship them directly to me for an extra $20.00 and it would take a couple of days. I received the vent covers relatively fast but they showed up just wrapped in shipping saran wrap only, no protection.

It's 6 months since our laminate floor was incorrectly installed. 2 months after repeated complaints to corporate and local store, a 3rd party evaluation judged the installation as improperly done, needing to be replaced. In 2 more months, a different installer was assigned to replace the floor with a new floor. Then in 1 more month and an incorrect amount and type of materials were delivered with some correct products. The pertinent rooms have been prepared for the installation and are unsuitable for common use. Efforts to communicate with Lumber Liquidators (Customer Resolution Specialist) has been made, but with minimal and essential replies. This 6 month event has caused many inconveniences, marital stresses, and consternation about careless and derelict business. The upside is how Lumber Liquidators's integrity stepped up in their judgment of honoring their customer satisfaction / warranty guarantee!

The customer service I received was awesome. I found that my salesperson knew his business and answered all my questions without having to think about how to answer me. Ordering and pick up went very smoothly. I would recommend Lumber Liquidators to anyone.

We Develop homes that are over 5,000 sf to which I would not buy my material here with this experience. I remodeled my grandmother's home which was a small project. I purchased stair tops and natural wood for the landings. We told the lady at the front we needed wood for the landings. She gave a cost and I paid for it. Never once said it was second hand material. I don't ever like to buy second hand material because you ALWAYS HAVE ISSUES. When we fit the material it was bundled up so of course you can't break it apart at the warehouse. The material was not opened for a couple weeks since we were not ready for the stairs yet.

Caught a great sale for 2 1/4 inch red oak hardwood plank flooring, prefinished. The price was great and the installation was easy but exhausting. It took 11 hours to put down 498 square feet and finish it off. Took a while to get started since we had never put down flooring before but by the 3rd row we were moving along quickly.

The worst experience of my life. Drove from Roswell, NM to Albuquerque, NM to pick up our flooring, got home and it was the wrong floor. The employee was rude. Although she took blame for ordering the wrong floor, she was completely unprofessional. She tried blaming me for her horrible service. They wouldn't work with us enough to return and replace the flooring. We took the flooring back and she had a horrible attitude kept interrupting me and stormed off.

I was amazed and impressed with your store manager Dan **, from your Ohio Pike /Cincinnati store. (Unit 58) His attention to detail and knowledge of the product, with my need to find the best wood floors was excellent, I ended up buying Hardwood for my whole house. The Bellawood /Brazilian Koa wood is the best I have ever see.

The guy who measured, measured incorrectly. More pieces had to be added at the end. The store had the wrong tag with the floor we wanted but ended up valuing the tag price. What should have been a 3 day job turned into 8 days. The contractor was really where the issues arose from. LL was helpful but better floor contractors need to be hired.

I was needing to piece in flooring where a floor to ceiling fireplace used to be. The salesman knew exactly what I needed and we were in and out in 15 min. Very happy with my experience in the Amarillo Lumber Liquidators store.

The sales and warehouse staff was very helpful. I would highly recommend the product and store. LL was very competitive in their pricing and the quality of the product was excellent. Keep up the good work and your store will continue to grow.

From the beginning to end the experience was very professional. LL is a very well run operationally organized business. Thrilled with my purchase. As a former business owner and retail VP of a major company I was pleased with how well the operation was ran. The product that was installed is high quality and looks great.

Love my new floors, had a problem initially when installing. Called LL and they put me on the right track. Very happy with the color selection, quality of material. Local store experts were very helpful. My home value has increased and my satisfaction spending time in my home as well. Having carpets done has made me very happy.

They talk with forked tongue. They start out with a quote and say this is everything. Then you have to transport the material, then they gave me the wrong material so had to take it back. Then they send out this guy to measure with no sense of customer service. Then I go back for a third time. And now they tell me I need to pay more money for installation. They are nothing but a company that nickel and dime you. And if you are a woman, they really take advantage of you. So they thought. I would not recommend them to anyone. Beware!!! Beware!!! Their advertisements on tv are not what they do when you get there. Beware!!!

Very satisfied with my latest transaction at the Beltsville, MD store. Good service and was introduced to the "Pro Desk" and received a volume discount to compete with my Home Depot "Pro Desk" pricing. I am waiting for the Pro-Desk Rep. (Stephanie) to contact me to coordinate more volume purchases, as promised.

I love my floors, but I was a little upset when the young man that I purchased the floors from told me the product would be in within the week and it actual took a month or more. I had a contractor measure the square footage and when he laid my floors I came up one slat short. I had to buy a whole box for one slat, now I have a box I can't use. But kudos to Daniel at the Mercury Blvd store for his great customer service.

Everything they quoted from deliveries to installations and prices never wavered or changed. Experienced and accommodating installers that had a big challenge with demo of existing hardwoods and tile did a superb job. Very satisfied. I would highly recommend Lumber Liquidators.

It was horrible. Understaffed and the manager or supervisor had one price displayed yet told us we had to pay more than the displayed price because it was an error. Staff members have no knowledge of lumber and the supervisor was just as bad.

We use to buy quite often from here but, the latest styles customers aren't enthused about. The painted edge that designers love my clients don't care for. They like their floor to flow and if they want the tile look, that's what they would buy. Hope they go back to natural eased edge.

Great Product. I bought unfinished utility grade Oak, 99 cents per square foot and I had quite a bit of waste which is what was advised in the description. I used this product to build the top of a work bench and was quite picky about the boards I kept. Overall very satisfied and it resulted in a really nice bench.

The process of dealing with LL's HSS was a bit rocky, people not showing up or calling, no response when I wrote, no follow up when I called. The flooring itself is pretty but it's of a different quality than the last time I ordered it. It doesn't feel as "cushy" as when I purchased it 4 years ago. Kyle and company did a great job but they could've handled some of the corners better. I didn't notice the gaps at corners until after the job was complete. But they were friendly and fast. Overall, it looks really great!

I really liked the young women that waited on me. She knew what she was talking about and help me with every thing I needed to do the job. When I go back if she is not working I will not be getting anything. The two boys that worked there was too busy talking to their friends to help with anything at all even when we loaded my truck. They just stood and watched a old man and a very small young women do all the work. If I was the boss they would not be there anymore.

Told my salesman 3 times that I was going to need away in Mexico for 9 days. So for 9 days I kept getting emails and phone calls to pick up my order. Called a couple of times and told them. It didn't help. Kept getting them. So my advice is do not give them your email address, and somebody you don't like phone number, and just call every now and then to see if your order is in.

I went to the Martinsburg store and those guys were great. I had never installed a hardwood floor before and they set me up with equipment, material, and instructions. They made themselves available on the phone. We have the whole upstairs to do so we will absolutely be back.

I couldn't be happier with Lumber Liquidators. My flooring was back ordered and the guys in my store went over and above to track it down and get it here so my project could continue on time. Very happy with the wonderful customer service at the Plymouth store.

While I love the flooring that I purchased, the customer service at pickup was awful. I have bought large things at many other hardware stores and they have always helped me with loading and tying down. They do reiterate that they aren't responsible if something happens. At the Lumber Liquidators Store that I picked up in, the associate dropped the flooring in my truck with the lift and said, "Have a nice day." I had straps and tie downs, that I didn't know how to use. It was my 10-year-old son and myself (a female). He came back to sign and when I asked for help with the tie downs, I was told he wasn't allowed and he went back in the store and left me.

Awesome experience. Guy helping me out took another 10 cents off the hardwood. By the second or third time I stopped in, the guy knew me by name. Seemed to really care about my order. Would certainly buy from LL again!

We met with Travis at the store and he was very helpful. Jose and his crew did a great job installing. The only problem is that the kitchen had a subfloor and Jose said he could not put the hardwood on top. It ended costing us an additional $890.00 and you had us over the barrel at that point on the day of installation. We feel we were taken.

I love how it takes months to get your floor installed. Then when they do show up late, work about 45 min then go take 2 hour lunch then come back the work the same time then leave. Then leave things undone and it took another month to get them back to complete the job.

We purchased hardwood flooring from Lumber Liquidators for our new house and the quality is very nice. The sales rep was quite knowledgeable and did a good job. Things went pretty well and I'm satisfied.

We purchased premium select maple bellawood hardwood flooring for 3 bedrooms, dining room & living room. The flooring looks great! My only downside to this is we spent the extra money for a harder wood compared to the typical oak flooring because of our dog. Unfortunately she is still able to easily scratch the flooring. Overall we are very happy with the flooring and the customer service we have receive!

I recently bought engineered hardwood flooring from Lumber Liquidators. Actually, I've been through the whole house with their products. I did my living room and hallway with their flooring. In one bedroom, we glued down three inch hardwood, and in the remaining two bedrooms, I did engineered hardwood. All these with flooring purchased from Empire. I decided to update the flooring because I had glue down, engineered flooring in, and it was getting pretty weathered, and it was time to replace it. So, I took all that out since I didn't like carpets in the house either.

We were installing a hardwood floor in our new pantry. It's not a big room but we wanted to put the finished oak in it. So I purchased a box of pre-finished two and a quarter inch wide oak flooring from Lumber Liquidator. Our contractor installed it and it looks perfectly good. When I came in their store, I told their sales rep what I wanted and they showed me some alternate options. We picked the middle-grade flooring because it's going into a pantry and didn't need the most expensive or the least expensive flooring. We also picked the color that we wanted. My whole interaction with their salesperson took less than four minutes.Then he told me to drive around the back of the building and the guy came out and loaded it in the back of the car.

We've bought a new house and I don't like having carpet in my dining room, so we decided we were gonna put new flooring down. We bought hardwood flooring from Lumber Liquidators and their sales representatives were very good in explaining to us the different kinds of laminate as opposed to the wood, and the already stained and sealed woods as opposed to just having the raw wood. They were really helpful.

We've been in our house for 30 years and we felt it was time to replace the floor. For replacement, I bought some wood flooring from Lumber Liquidators. The sales rep was pretty helpful and showed us all products and described them and their benefits. Right now we're having a contractor install them.

The sales representatives were great and the delivery person was very nice. I bought engineered wood but I haven't put the flooring in yet. It's down in Florida waiting for me to get there. I've used Lumber Liquidators before. They're very good.

We purchased this flooring based on the salesperson telling myself and my husband that the floor would not scratch. We have German Shepherd and we were concerned, as I had done research prior and everything I read stated it would scratch. The salesperson showed both myself and my husband how it would not scratch by taking a piece of the flooring and a large rock and rubbing and knocking the rock back and forth to prove to us, it would not scratch. He also told us he had the same kind of dog and flooring and he did not have any scratches on his floor. Based on this we went ahead and purchased the flooring.

My husband and I got tiles that looked like wood from Lumber Liquidators, but they didn't go with the wood that we already had. The patterns didn't end up blending to what we were trying to put it together with. He liked another one, but it looked a little bit rougher, while the other one was too smooth looking that I could tell it was tile. But it still looks great.

I purchased some bamboo flooring from Lumber Liquidators, and their sales reps were real friendly and knowledgeable. It was the first time I dealt with wooden floors, and I was given advice on what's best to use. I did the installation, and they also gave me some tips on how to do it easily and what the best material is to use for the padding. They were great.

We had carpet upstairs and that was the last place in the house that we had carpet on and we wanted to remove it. So we bought bamboo flooring from Lumber Liquidators. They were very friendly, accommodating, and knowledgeable of the product. We also hired an installation team through them and they were great. The bottom-most step came unglued. They came back and got it taken cared of.

There was a cracking with the floorboard so I needed a couple of boards to replace it. I bought a box of replacement hardwood from Lumber Liquidators and the sales rep was positive, very cooperative and helpful. He took my call with his phone and helped me through some things, then I went into the store and he placed the order. He called me once it arrived and I had the product within about four days. He brought it out to my car and it was all good. This was in the West Ashley location. It was very easy considering that when I first called the North Charleston location, they told me that it will take two-three months to get the same product. The quality of the flooring I got is good and I had a team outside of Lumber Liquidators come in and install it.

I bought wood floor from Lumber Liquidators. The quality is good and I like it. My only question with them is about the bill. They gave me a price of $2.56 for one sq. ft. But after a week, I came back and they said it would be $2.47 which is a sale price. So they're supposed to credit me $56 back in my account but when I got the bill, I didn't see that. I went back to the cashier there who said he's gonna fix it but that he needed to call someone. The cashier said he'd call me back but never did. Now, I'm waiting for the second bill to see if they credited $56 in my account or not. Everything else is fine.

We're trying to figure out what we're going to do with our flooring, and we got some samples from Lumber Liquidators. Their sales people seem really knowledgeable and answered our questions, and they weren't pushy at all. We really liked a lot of their products so I'm sure it's where we will end up getting whatever we decide on. They have a good selection because there's a lot of stuff to choose from.

We arrived asking for unfinished seconds on your hardwood flooring not knowing there is a difference between seconds and utility grade flooring. Most likely because we are not in the business of laying floors and the products you sell. The gentleman behind the counter sold us 900 feet of utility grade flooring. We struggled with the first 20 bundles or so trying to find pieces that would be good enough to fit together and once filled in and sanded, the completed project would look nice. We were not in any way under the impression that we would receive the best wood but we certainly didn't know we were getting utility grade or should I say pieces that should be in a landfill somewhere until we finally went through 3 bundles and found very very very little that was usable. And I'm not a picky person!

Michelle, (customer service rep at Lumber Liquidators) I was present - at home - on day 1 when your installers showed up! I was here all day, I was working from my home office. The installers spent most of the day prepping the floor and steps. Later in the afternoon, 1 of the installers started on the steps. I Told him that did not look right and he kept on working. As you can see in the pictures they only did a couple steps. On day 2 my wife was home when the installers arrived. She told them do not do any more on the steps, as it was the wrong wood and they tried to tell her that is the way it's done nowadays - as if we came from the stone age?? So the installers moved to the bath and bedroom and started in the closet. Using my wood I had left over from doing the other part of our house. So things were matching at that point using my wood.

We bought bamboo flooring from Lumber Liquidators. The quality is good. I needed to get some additional flooring just to back up and the people at Lumber Liquidators were super easy to work with. I was able to call it in before my son picked it up. It was great.

I've been going to Lumber Liquidators for three of four orders now. It's the company I go to. Everything was good with Lumber Liquidators except that when I got there, it took them 30 minutes to find my material in the warehouse and I waited forever. Plus, I had to go all the way on the other side of town to a different Lumber Liquidators to get my material. They said it costs 100 bucks if they shipped it to that store. It was awful.

I bought Acacia hardwood floor from Lumber Liquidators more than a year ago and also asked it to be installed by their professional installers. Since I was investing lot of money, I wanted to do it right way. Right after installation there was lot of squeaky noise and lot of gaps. I told installer and he told me that it will go away with time i.e., expand and contrast of wood because of climate. As time went by, it became worst both gaps and squeaky noise. I contacted Customer Care at Home Service Store. They had installer come back. Installer checked and tried to fix it using wood filler for gap and nail gun for squeaky noise. Both looks bad, wood filler started showing dust on top of it and nail gun holes, looked ugly on smooth floor. After sometime, squeaky noise and gaps started showing at many other places. This time we agreed to have an inspector come over.

We bought some hardwood flooring in the Lumber Liquidators Kingsport, Tennessee store. We picked it up ourselves, which I thought that we should have gotten free delivery after spending that kind of money, but I understand. They just said that the delivery is gone. The gentleman there was very professional. It looks fine now but I can’t tell yet about the durability since it’s only been down a couple of weeks.

I have been a loyal DIY customer with Lumber Liquidators for the past 20 years or so. Unfortunately that has changed with my most recent purchase and I will no longer use them in the future. Everything started off great in that I had a great salesperson that went out of his way to get me a product sample, follow-up on my purchase decision and even get a .30 cent discount per sq. ft. for my purchase. Unfortunately, things went downhill after that.

We had floated floors and needed to update them. I went to Lumber Liquidators and asked for their price and they treated me right. I purchased hardwood floors and installed them myself. It looks fine but it was chipping off too much when I cut it even with a very fine circular saw blade. It was exactly the same as the old one I had, but this never happened to me.

I had old carpet that needed to be replaced. I tried Home Depot and Jerry's and they couldn't match Lumber Liquidator's price. I got some hardwood flooring from them and I love its quality. I installed it myself which was quite easy. My transaction with them went smooth as silk and I was pleased from A to Z.

We don’t have floors in our home. We’ve been living in a construction zone for eight years. My kitchen’s in my bathroom, my laundry room and refrigerator share the same space and I cook in my living room. The people I dealt with at Lumber Liquidators were helpful and did everything they needed to do. The sales rep was knowledgeable. However, my husband wanted to go to their store and look at what they had to offer. He asked when they will have Yellow Pine so he can look at it and make a decision, but the rep said we have to pre-order it. My husband didn't want to pre-order something unseen. I jumped the gun and bought it.

Jfsn Cy bamboo is absolutely beautiful! Great variations in the wood grain. Floor is warm and inviting. Super easy to install. Installation was truly a breeze. Customer service was amazing. A.J ** of the El Paso store was very friendly and patient. This store will help you find the perfect floor that right for you.

We're remodeling the kitchen and we got wood-look tile from Lumber Liquidators. I went into one store near my work and they were really helpful there. But my husband bought it at a location closer to his work and everyone there was super nice and friendly. I had a very easy and pleasant experience. The product is great and the price was really good.