LL Flooring Reviews

As a 1st time buyer from Lumber Liquidators I am very displeased. I purchased the Bamboo Antique Flooring at 2.99 sq ft and was advise there was a 30-day price guarantee. Not ever 30 days later a coupon is offered for 25% off the same floor for new customers so it was about 2.39 sq ft. I did not qualify because it was a coupon and not a price drop. That makes you all not have to follow your policy. Give the new customers a coupon so that you do not have to change the price for previous customers. At the end of the transaction the sq ft. is still cheaper after the coupon.

Very professional and personable. They know their stuff.

I ordered pre finished heart pine from Lee's plantation flooring and the quality was subpar. The flooring was poorly milled and difficult to lay properly. There was quite a bit of waste due to the poor fit of the tongue and groove. The flooring has uneven thicknesses and this contributed to the waste. Ultimately, the excessive amount of waste made this a very expensive floor. I should have spent money on a better quality material, this would probably save money due to the waste and additional labor costs.

Our experience with Lumber Liquidators was very positive. We would definitely use them again and would recommend them to our friends.

Purchased 825 square feet of flooring, the store in Phoenix was super helpful and John the manager was very accommodating.

This was the first time I used Lumber Liquidators in Braintree, MA. Had the best experience with the sales representatives and installation service. All were extremely helpful, experienced and knowledgeable. Would recommend Lumber Liquidators for their products and prices. Was extremely impressed by the installation quality and the quality of the products I purchased. Would give a shout out to Aaron who was my go to person and did everything in his power to make my experience enjoyable and worthwhile. Corey was also very helpful.

My wife and I have been amazed with the expertise and professionalism of Tommy and the other team members at your store. We started out knowing nothing and with some good advice, were able to install bamboo flooring in our living room, redid treads and risers and put down cork in our bedroom. We couldn't have done it without the creative assistance of people like Tommy. I won't go anywhere else! The products are exactly as described and I was not given the hard sell - just what we needed and nothing more. Top notch people and operation. (GIVE TOMMY A RAISE!)

I have now purchased hardwood twice from Lumber Liquidators. Each purchase was around 1000 SF. I have found the staff helpful and knowledgeable, and the product to be a quality product. Both purchases were Brazilian Koa 3 1/2" 3/4" solid wood by Bella. The first purchase allowed me to hardwood 3 bedrooms and a small hall. I purchased the nail gun and compressor from LL as well, and found the tools to be decently made and competitively priced. This was my first attempt at hardwooding. I had a carpenter friend give me a few pointers, and help me get the first row down. A decent table saw and miter saw (purchased a better quality blade for each rated for fine hardwood cuts) made the installation much easier. If you don't have these tools, you will want to consider purchasing them. While you don't need to spend a lot of money, you will want something that is capable of precise cuts.

Frank was extremely helpful. Would recommend highly he gets a raise!

After having a large family room done by the recommended installers of Lumber Liquidators done well and timely. I decided to have the study room done too with "engineered flooring". "Ryan" the installer who came for first project, measured and told me what I needed. We set a date of August 2, Tuesday. At 7:15 her tells me his installer's truck had trouble. He would let me know later that day when he heard from him! I called him at 1 p.m., he still had no idea when the installer's truck would be running. His other crew was busy. His customer service was UGLY at best, he yelled at me so loud, I put down the phone and picked up when he got done. (He was upset that I called the store and another contractor finding someone who could put the floor in that day.) I literally have the house torn up in one big awful mess, because I moved everything out of room like I said I would.

We had the engineer floors for a month and they smell either from the glue or something. We can't seem to get rid of it. Tried opening up all the windows, fresh air purifier, nothing seems to work.

The flooring was horrible. Nothing like the sample at all in the store. I don't even know why they put a sample in the store. We had to waste half of probably because the quality was so low. Then when I called to complain they didn't help at all. Customer service gets a 0 helpfulness, 0 stand beside your product, non-existent. Never buy there again.

The employees at the store were excellent. They help me pick out exactly what I needed. They were very friendly and helpful and help me figure out everything. I had the best customer experience anybody could ever have. I went to the store Norman Oklahoma Lumber Liquidators just opened. Those guys in there very professional. Will recommend to friends and family.

Very nice and Helpful employees. Returned more than once and thus interacted with the staff even at closing. Very satisfied with the product Bamboo flooring that I purchased. However as I was installing a very small area I only needed a small amount of glue. The amount and cost of 5 gallons was prohibitive, as a result I purchased the wrong type from another supplier. This sent me both to a competitor and lost a small satisfaction sale for LL. This is something that could be rectified.

Picked out hardwood flooring that I like. The guys were knowledgeable and helpful for the things I would need. I will be doing more flooring in my house. I would definitely recommend the Lumber Liquidators in Lindon. They treated me fairly and I appreciate it.

My experience with Lumber Liquidators involved very nice customer service and an easily cancelled order. Multiple lawsuits convinced me not to buy their product. I went with a competitor and I was very happy I did.

Salesman was knowledgeable and helpful. Price was fair on the bamboo floor we purchased. However $200 for a tub of glue was twice the price I could buy it for elsewhere!!

My wife and I recently constructed a wood floor in our bedroom and hallway. Lumber Liquidators provided quality products at a fair price. We were able to finish the project with confidence. The outcome is beautiful and we love it.

Couldn't have had a better experience! All the guys at 1400 O'Connor Drive were amazing. Helpful, resourceful, knowledgeable and, most importantly, patient with me. Great service and I love me floors! Thanks!

Let me start by clarifying one thing. The quality of the work was very good once we actually got it completed. We're very satisfied with how our new flooring looks. That being said, the scheduling and customer service aspect of the entire experience was a nightmare. Once I came in and said I wanted to have this project completed, they took a $25 measuring fee and said someone would get back to me in 2 days. After 2 days, no one called and I proceeded to call the store every day and finally after a week, an installer came out to measure.

We purchased a bamboo product for all rooms in our 2000 square foot beach house (all rooms aside from the baths and foyer which were tiled - even 2 stairwells) at the Raleigh store close to our primary residence and coordinated delivery with the Wilmington store. The installation took a little less a week and the installation team knew what they were doing. Very pleased with how it turned out.

Worst company I ever had to deal with! This company does not stand behind its products, makes you sign agreements and then just say "you signed for it" and gives you a defective floor. They said my floor would be anywhere from 5-30 percent not usable, ended up with 70 percent of unusable floors! Had to buy more floors since the contractor was in the middle of the job. Paid much more extra dollars for the floors and it still looks like crap! And had to pay much much more in labor to the installers! Will never deal with them again! Currently I have disputed all charges by them! We may have to take this company to court! Very unprofessional! Stay away from them!

Flooring wasn't available quickly to be shipped to my desired pickup location in Sanford, Fl so I was directed to go to the Orlando store on SOBT where the rep that assisted me was nasty. Terrible customer service at that location. Floors were beautiful, except there were quite a few boxes with warped boards which I eventually had to return; but the Sanford store made the exchange easy. The glue did as the label said and provided easy cleanup.

I installed bamboo flooring in our dining room while my wife and kids were out of town. I had a bit of an issue with the order (online) because the location I had planned to pick it up at was out of stock and not getting a delivery for three days. We made a substitution that turned out much better than the planned flooring. Easy installation, high quality product, good price. I used the Bostik Green Grab glue, and it worked great, though expensive.

Purchased new Bamboo flooring from Lumber Liquidators. The were extremely knowledgeable and helpful. We would buy again from this location.

I work with Brandon in your Lynchburg showroom. He is knowledgeable and gives you the information to make a good decision. He is responsive to emails and calls. I have purchased flooring from Lumber Liquidators for several projects and all have gone great. Thanks.

This is the best customer service I had ever had. I talk to 2 people and they are all nice. I think one is Hispanic and one is from England.

Nothing but a $8,000 nightmare. On May 16, 2016 GMA Construction came to my home and quoted our downstairs and staircase for hardwood. I order the square footage through Lumber Liquidators the following day. Even after Lumber Liquidators gave us an extra box we were still short a box and a half. I also ordered matching hardwood baseboard for the downstairs and along the stairway. The product was wrong when it arrived so I had to return that and "special" order the correct hardwood. Once the floors were completely done the baseboard finally arrived. Granted it failed to arrive twice on the scheduled dates and it wasn't until numerous phone calls asking "where's my baseboard" they finally "found" my order. Where it was? I don't know.

My husband and I will be retiring soon and wanted to have carpet in the house removed and replaced with other options. I constantly asked questions which were always pleasantly answered. I decided on vinyl planks and am so glad. Customer service was great. The product I chose is beautiful and installation was exceptional. I had 2 rooms, 3 closets and a hallway done and plan on going back this month to make arrangements to get master bedroom and closet done and after that the large living area. I highly recommend Lumber Liquidators from start to finish. Thank you guys for all the help and guidance you so graciously provided.

A trying experience at best--floor took from Monday to Monday, over a week. The request to not do transitions due to my disability was ignored in one case but we fixed it to my satisfaction. One installer never hit the ends of the boards so the install looks loose in the living/dining room. In the kitchen he decided to hit the ends so it looks ok. I paid for 16 foot moldings but they still used nails at the edges which showed. They never covered the vents so a lot of debris went down into them and I will have to try to remove them myself to get the debris out.

I have lived in 6 different states in USA, done lots of house upgrades, never seen bad return policy like Lumber Liquidators. I will never buy again from this store. There are multiple options to buy from.

These people charge you a restocking fee to return damaged flooring. Cost me 75.00 for their broken crap.

Great service. Friendly. Honest. Good price for quality.

In the past I have heard of Lumber Liquidators, but honestly never thought of buying flooring from them. When my wife and I were renovating our retirement home, we needed to buy a good wood flooring material. We saw an ad for Lumber Liquidators. We decided to go in and check it out. We are so glad that we did. The Sales representative that day was very helpful and he helped us find the right wood flooring that we will happy with for the rest of our lives in this house. The price was right and the wood flooring is the best that our money can buy. These guys in the Jacksonville store are great and we will recommend this store to everyone we meet that is looking for wood flooring.

Sales consultant Johnny ** was very helpful and knowledgeable about all the products. His enthusiasm made the shopping experience so much easier and more fun.

Based off from your website I found the flooring I've been searching for. So I ordered the flooring over the phone and went into store to pick it up and the finish and color is completely different. According to the sales rep the flooring finish had changed but the website had not been updated yet to reflect. Needless to say I had to settle for something less than what I really wanted. The honey distressed bamboo strain is what I really wanted but of course I had to settle for the new darker stain which I wasn't a real big fan of the darker color. So please update your website with the correct finishes for your flooring so other customers don't get the surprise that I did.

After having issues with our first installation of a faulty flooring we finally had resolution demo began on Monday to remove Morningstar bamboo and the installation on the new floor was to begin today. Come to find Lumber Liquidators ordered the wrong flooring so again my house is a disaster area and have to prolong installation another week. You tell me how you would feel to be let down twice. Would you recommend your product? Cutting corners is what your company does best. Customer satisfaction is clearly unexistable.

From the ordering to the delivery for pickup, things could not have gone smoother. LL kept me informed of the transit schedule as well of notifying me as soon as my order arrived. The LL personnel assisted with loading into our truck. No complaints, only compliments.

These guys are selling good product. I've installed several floors for customers and recently did my own. I went with a lower grade of Hickory but it was still a quality product for the price.

I have no intention of doing business with Lumber Liquidators in the future. I had previously sent you a letter of the experience I had with your Woburn Massachusetts store. It took you 2 weeks to respond and your answers were lame at best. The fact that it took 2 weeks for a box of obsolete flooring to be ordered and delivered from your Yarmouth Massachusetts store to your Woburn Massachusetts store demonstrates your lack of customer service. A one paragraph e-mail responding to a customer complaint is at a minimum in my opinion, insulting and more of an appearance that you do not really care about your customers once you have their money.

Very pleased from beginning to end. Everyone we came in contact with was very professional and personable. We love our new floor. :)

WE had a very good experience at Lumber Liquidators in Bakersfield. Helpful staff and product was stocked. Thanks.

I'm a contractor and have referred many to LL. I missed the $1 sale off Bellawood for my own home by a few days. You would not honor a $200 savings over contractor pricing. No follow-up as promised. Let's all agree a mom and pop would not let me walk. I'm walking!!!

I got a utility grade unfinished oak from Lumber Liquidators for a project I was working on. I had it installed on the ceiling of an office for decorative purposes. Their sales reps were helpful and showed me a couple of different products that they thought might fit what I was looking for. I went in there one time to look at the price and they were helpful. I came back later and same two guys were there to help me out. It was a good experience. The cost was also good. I didn’t find anything local that was better. I've got some more flooring to get, so I’ll go back there and get it from them.

I bought bamboo flooring from Lumber Liquidators, and the quality is absolutely good. In fact, I purchased from them due to the cost and the length of time to get it in, which was only going to be a week. Additionally, the cost is a lot less than I thought it would be for the quality. Their product is very easy to work with. I use the flooring for photo shoots. I didn’t put it down permanently. I haven’t taken it up yet but it was very easy to put down. It has been a great experience.

I love the floors I purchase at Lumber Liquidators. I will attach couple of pictures so you can see the final result. The floors look amazing. I would recommend it to all my friends and family. I bought floors for my entire house. Thank you.

Very disappointed with the order and if my travel plans had allowed, I certainly would have retained a lawyer to sue Lumber Liquidators for my FULL refund and punitive damages for wasting my time and effort. At the end of the day Lumber Liquidators charged me about $119 for absolutely nothing! Quoting delivery costs! How can when I got absolutely nothing except stress and worry!

I experienced good customer service, patience and willingness to explain the pros and cons of various products. They credited our account for unused returned materials and were very accommodating. They seemed a bit understaffed hence unable to give us all the time we needed likely because they were trying to help all their customers.

LL referred a contractor to me. The contractor they referred, subcontracted the job to another contractor. The 2nd contractor was suppose to finish the job in 2 days. However, after the first day the original contractor fired them because they did a sloppy job and left glue all over the kitchen tile floors. The original contractor finished the job 2 weeks later which cost me $420 because I couldn't move my furniture out of storage in time. I had to clean up the glue in the kitchen myself and they left some equipment in my house which nobody would pick up after 2 weeks of calls so I had to discard it. Never refer that contractor again.

I traveled over 200 miles to acquire the product. When I got home the flooring was severely warped and unusable for the project in mind. I knew I wouldn't get the redress I felt I deserved as a long-term customer, so I declined to return it (another 200-mile trip). So I ended up using the hickory flooring for firewood. Certainly not what I had hoped would happen. Will I come to LLs? Doubtful.

We bought carbonized strand bamboo floors for the main part of our house, and also paid LL for installation. Some of the boxes were a bit shredded but the flooring looked fine, so we let it acclimate for over a month and then had it installed. The problems began immediately after the installation. The installers that arrived were from a different company than the one LL had subcontracted with, so the flooring was installed by a subcontractor of a subcontractor. We bought about 700 ft for our 640 ft house, and the installers used all but 3 boards. During the install there were 23 locations where a board was chipped on the side, and with the strand bamboo those chips turn into large splinters. There were also 3 locations where the last row of boards were not properly attached to their neighbor, leading to almost 1/4" gaps along the length of the board. At least 3 surface scratches were left during installation.

We purchased the bamboo flooring for our kitchen remodel. We liked it so much that a few months later we went back and bought enough for the living room. The guys in the Shreveport, LA store were so nice and helpful. They were closed the second time we went back but were still inside. They unlocked the door and let us in. It was a different crew that night and they didn't know if we were just there to shop and take up their time, but they still let us in. We had a great experience both times and we'll be sure to purchase more flooring from them in the near future.

Initial order was fine; both pricing and service. I inquired at the time about matching stair nose. Was told by the Beltsville office that it was available. When I went there later to order the stair nose, the salesperson said there was nothing. I was out of luck. Very disappointing. Later I went to the Lorton, VA store to inquire about other options. They confirmed stair nose was in fact available in matching bamboo material and color. I ordered it and had it in a few days. Not sure why Beltsville gave me the run around.

I ordered pre-coated hardwood and had it installed in 2 rooms. Ordered 15 boxes. When installing we wouldn't use any piece that was 12 inches or less. and afterwards had enough leftover short pieces to fill two full boxes! What a load of crap. Your warranty doesn't cover gaps, buckling or wear in high traffic areas. So what does it cover? Nothing! You pressured me to buy an expensive pad which I found only later is only needed for floating floors. Liars! Glad I didn't buy it. Then after the job was done and paid for, you tried to get me to sign some legal papers so you couldn't be sued later. Go shove that paperwork up your ass. You guys are cheaters and con artists. Never contact me again. But do post this review on your website.

Terrible return policy. Too may individual pieces have broken tongues.

We love the look of the floor. Unfortunately, it makes noise when you walk on it. It was installed using the super quiet padding and to specs. All material bought at LL. I wish they would have told us that if you float this floor it will squeak; then we would have glued it. Now I have to rip it up and reinstall it using glue.

Overall I am satisfied with the products I have purchased. I feel the return policy is a little over the top and caused me to purchase less than needed which resulted in return trips to purchase the same items at an increased price. I also feel the checkout process when purchasing an item such as glue or nails is a little long and unnecessary. I want to pay and leave rather than signing and dating documents that really are meaningless. Maybe when buying flooring it should be different in signing what you have received but when walking out the front door with a box of nails I think it is obvious I received them.

In January 2016, I wrote to Customer Service for help and six weeks later I had to recontact LL. I did everything that was asked. A month later the rep. sent a note saying they declined to help me. I sent a response that same day and NEVER received a call or a response. You should change the name from Customer Service to No Customer Service. I spent $15K on the flooring and $7K on the install... You were certainly a disappointment and one that I will not repeat.

Informed by e-mail about sales and promotions. Call and receive a price after receiving the e-mail. Go in to purchase and that price is not honored and the manager grills me about the offer, the date, the person I spoke with as though I was making it all up. I use an installer they recommend, who gives me a salesman pitch about the price, tells me about the times he has stopped at my house to look at the job (when my house was locked), didn't finish the job to my satisfaction, cut the floor inside after we asked him not to leaving dust throughout the house (this is the guy that gives contractors a bad name). That's my experience.

Although it was tough to get estimate resolved due to communication delays, once that happened, I was very satisfied with the quality of the wood and tile purchased. The manager was customer oriented and helpful.

I had the ideal opportunity several months back to give this company a try. I was really pleased at the ease of ordering, product info, availability and customer service. Their website is concise and matches the store inventory. It was a great trial run and plan on utilizing this resource again soon. Thanks guys.

Ordered my items July 17, 2016 and was promised of delivery on July 20, 2016. Missed the delivery date and as Aug 3, 2016 I am still waiting for my stair nose to be arrived. Very bad experience and will never use Lumber Liquidators again.

Your Waldorf location told me they didn't have any more of the bamboo I needed to finish a job. So they told me to go to the Beltsville MD location. I drove for an hour to the Beltsville location only to be told that they didn't have what I needed, but that the Waldorf location did in fact have what I needed!!! So I had to drive for another hour back to Waldorf to get my bamboo. I wasted gas and 2 hours driving back and forth and wasn't able to finish the job that day for my client. There was no apology from anyone at the Waldorf location for turning me around and wasting my time!!

Purchased Carbonized Strand Bamboo snap click floating floor. Informed salesman Juan I would be installing myself. He detailed and explained to me HOW TO install. I followed up. Thank god, with other suggestions to watch video installations to better understand. Being a visual learner this helped. I moisture tested, acclimated the wood, checked floor if leveled. With an earthquake crack, half the floor dropped 1/4 inch, that's bad! My solution was add 2nd layer of padding to that half, which brought me to the maximum 1/8th allowance recommended gap. Think your molding out first! Prep was the most important, rest followed was fun! Took 2 people a good week for a 14 x 19 foot area. Now to see how the floor weathers time. My Lumber Liquidators salesman Juan gave me his cell number to call with any questions. I did. He solved. I was extremely satisfied with their Customer Service! Great experience, love the floor!

Miranda and everyone else who assisted with the purchase of our wood floor were superb to say the least!!! Miranda went above and beyond to find us what we needed to complete our order, was professional, friendly, knowledgeable, and all around one of the best experiences my husband and I have received during our remodel! We will definitely be buying from her again for our new home build!

I am pleased to say that I had an excellent experience at Lumber Liquidators in Greer, SC! I was mainly assisted by Blake and was consistently impressed with his knowledge, organizational skills and professionalism.

The Information on where and when I was getting delivery was a big problem.

First I placed my order at the store near my home in NY. And it was to be delivered at a certain date at my home in NJ. Well, the date came and it didn't arrive. I had 3 workers waiting that I had to pay. I was told they had tried but no one was there. That's "inaccurate". Ok, I'll say it. They outright lied. So after we straightened it out, the delivery guy shows up a month later as I live 400 miles away and that was the next time I could be there. The guy shows up looking unshaven and sloppy. He wouldn't help unload the truck. Since I wasn't sure it was going to arrive, I had to unload it myself as I couldn't afford to pay 3 men a day's salary to stand around all day again. I'm 68 years old. The driver was in his 22's and husky, but wouldn't lift a finger.

The team at Lumber Liquidators was very nice. Chris did a great job with the installation. Paul the manager was very nice and looked out for me.

I went in looking for a clearance price in a damaged box or box that was short. My area to cover was only 4x4. We found a single box that met the description only I was told it was in new condition. I was given a very small discount. When I got home, I discovered the box which I did not load was damaged and most of the wood was too. Lesson learned. I should have examined it. I will not return to your store.

I have bought from Lumber Liquidators in Panama City on a number of occasions and every time the customer service is second to none. They are always knowledgeable and helpful whether it's a large order or just a couple of boxes. Highly recommended.

Purchased 14 boxes of red oak pre-finished hardwood from the Waterbury, CT LL store for my master bedroom. The salesperson was excellent. He was very knowledgeable and very personable. He double checked our measurements to make sure we didn't underestimate or overestimate what we needed to complete the job. I highly recommend LL for your flooring needs.

I am very pleased with the lumber product. This is the second time I purchase flooring for a big project. I will be honest and say I was very hesitate on my second purchase as my first experience with the installers was horrible. They took my old silver dollar collect and nothing ever resolved on this matter. The walls were scrapped and large gaps were left between the floor panels. Nothing resolved there either. I did file a complaint with both lumber liquidator and the overseeing project manager. This time around I hired an outside flooring company to install the hardwood floors. Happy the outcome. So in closing... materials are well worth it but the installers not so much.

Original order placed in Feb. I was going to do myself. In June I decided to get LL to install. Their measurement man arrived and I needed two more boxes of flooring. I picked up the flooring and installation was scheduled. About half way through the job it was noticed some boards had different finishes. We scrambled and thought we had them all, but the next day there was one in the middle of the job the wrong finish. The vent covers they gave me were the wrong finish also.

Worst the customer service experience in my 20 years of contracting. I ordered #2 oak flooring and was given #3 flooring. Huge difference, not OK. No response to my complaints. I will never do business with them again.

The wood flooring I bought went in very nice and looks good. I returned some of the flooring due to change in plans and am still waiting for the check. I paid in cash but I need to wait several weeks to get my money in return.

Great product and experience overall. Our floors look awesome after I did the install. Ordered online but did not get a shipping date until I called a few day later, not a huge deal. The store staff was helpful. I returned what I didn't use without a problem. Totally recommend.

The gentleman were helpful in finding me the product that matched my existing floor. They also put me in touch with an installer that contacted me quickly. He is coming out tomorrow.

Ordered flooring and it was installed by our men. Looks great!

I've been waiting for the stair nose for over one month, and it is still not ready... Very slow service, looks like you guys don't care about get the business done...

The sales associate was courteous and knew her products well. Efficient sales process and pick up. Helpful that the website noted the quantity in stock. Well done.

For such a big company, you have very strange practices that are more like a tiny company, and which aren't good customer service practices. After making an order, if you need to make a change to it, you can only do that by talking to the exact same person who took the order! So you have to keep calling back again & again until you happen to get the right person! And they don't leave you their extension when you first talk to them, so when you call in, you can't call them directly. Your website also doesn't update delivery status, or even have the right delivery address. I like the product, but not the service.

I bought a new house and was replacing the countertops and had a hole in the hardwood floors that needed replacing. I was able to get the maple countertops ordered and picked up at our local Lumber Liquidators and once there, they helped us come up with a solution for the flooring that saved us money. Overall I had a great experience and was very happy with the products and the service.

I would like to thank Ms Denise ** of your customer service for all the assistance she provided to locate the hardwood I was looking for. Also, the staff at your Norwalk, CT shop.

Canceled only because we weren't quite ready and I had already put a deposit on the order. I had excellent dealings with Mike at the Torrington Connecticut store as he was most helpful and knowledgeable. Your installer was also excellent and obviously had a great background in doing this kind of work. The refund process was painless although I think keeping my deposit for a month was a bit excessive. However I did get my check and all is well. Would certainly recommend your organization to anyone.

Waited in 120 degree warehouse and staff forgot me! I'll order online next time. Memphis store always understaffed and wait is horrific. Or I'll look for another company. I can't express how awful it was and how long it took.

I purchased 27 boxes of bamboo flooring from LL. The boxes were loaded into my vehicle by LL employees. I brought the flooring to my residence and carried all of the boxes up to the 2nd floor. I waited the 2 weeks before starting the install only to find that over half of the boxes were the wrong style/color. I contacted LL about the problem and they told me to bring back the order for them to correct it. I insisted they bring the correct boxes to me, which they did but did not carry them to the 2nd floor. I now have to wait an additional 2 weeks to complete my project.

The Amarillo Texas location gave us great customer service throughout our multi-month project. They were always willing to help and give us tips as DIYers. I will recommend them in the future to anyone looking for great flooring, great advice, and a great price!

I purchased some Brazilian Cherry and bamboo floor. The sales representatives are nice. The quality of the flooring is also nice and my wife is loving the floor. I hired somebody to install the flooring and the cost in relation to the quality of the product is good.

I didn't end up purchasing flooring from Lumber Liquidators because they screwed me over. We were supposed to get about $2500 to $3000 in flooring from them and the store nearest us didn't have it in stock. So we were going to the Cranberry store, and I called and told the guy that we'd be there right at their closing time because we were driving over an hour to get there, and he said, "Oh, yeah, we'll stay open for you."

Am a licensed contractor and on 07/18/16 I went with a customer to order products at LL. We ordered the product and was told that it will take about 2 wks to get the product. After 2 wks I went over there to ask about my product and that was when I heard about "back order" for the first time. I've being a contractor for 12 yrs and never heard about that. What happened is, I was told that my product will now take extra 1 month and 2 wks to come because they don't have the product. The worst part of it is, nobody cared to call and let me know. I had to drive to the store to get this information. Now I've taken off the old carpet to get the floor ready because my customer wanted it as fast as possible.

We bought over $7,000 worth of flooring from Lumber Liquidators. It was one of the absolute worst experiences of my life. They did not ship the cleats as they agreed, and said they'd pay me to come and get them. I drove over 300 miles and they deducted $50 from the bill, less than the cost of my gasoline. We needed a few more boxes of flooring, and they said it would be available for years. WRONG!! None left.

The staff at Lumber Liquidators was very friendly and helpful during my visit to their shop. The salesman that took my order even mentioned a special promotion that lowered the price for me. I purchased a little more than needed, and the hassle-free returns policy was icing on the cake. I highly recommend the Lumber Liquidators location in East Brunswick, N.J. for your flooring needs. Thank you, guys!

I was looking for some wood for my church gym floor and Lumber Liquidators had it in stock. They were the only one that carries the wood I was looking for and the quality was good. Their reps were very professional and everything was fine.

I have bought multiple types of floorings from Lumber Liquidators and I keep going back to them because of the quality of their products. It's better than what one can find in other places. I also liked their price and their great customer service. The rep here in Amarillo has been phenomenal.

I purchased a home that had rugs in it. When I took the rugs out, one of the rooms had plywood flooring and I wanted to put a hardwood floor in. One of the guys I worked with had worked with Lumber Liquidators before and recommended them. So I tried them, picked up eight cases of bamboo flooring material along with the fasteners for holding it down and I was very happy with the turnout. The salesman helped me out with the square footage, sizes and finishes. Out of eight boxes, there were only two boards that were damaged and I ended up using them anyway. I cut the middle out and used the ends. The product was very good. I installed it at least a month ago and it's wearing nice with no creaks in it. It wasn't hard to work with at all and was just a matter of selecting the layout. It also cut well and got nailed right.

The service in Lumber liquidators was good. We were planning to put a wood floor in and we decided to stop, take a look, and see what they got. The sales representative was very knowledgeable, recommended the bamboo over the hardwood, and gave us the whole lowdown on why we wanna choose bamboo. He said that bamboo is moisture resistant, just a strong and more dense wood, and doesn’t dent as easily and that it was engineered a bit better and to be more durable. The samples they had in the store is good quality and we purchased 18 boxes of bamboo flooring. I would definitely recommend them.

I purchased my Bamboo hardwood floor from Lumber Liquidators as suggested by some friends. Their sales reps were very helpful. They gave me some information about floors and said that the one I bought works better for me because of its color and durability. The quality is very good too. Also, they sent something overnight because we didn’t have enough floor. They made everything possible so we could have the flooring the next morning. We are very happy with our experience.

I was very happy with Lumber Liquidators' service and they helped out a lot. The sales reps were very helpful. We've purchased some flooring from them about ten years ago and this time, we got two-inch oak flooring. We're doing some remodeling in one area and we wanted to put some of that flooring in to match the rest that was there. We installed it ourselves and were in good shape.

The Lumber Liquidators sales rep was decent. I did the installation of the solid bamboo flooring I got from them myself, and that was easy. The cost is fair and so far, I'm happy with the quality of my solid bamboo flooring.

My beautiful bamboo floors have turned into a nightmare. The seams are bucketing throughout the house. Lumber Liquidators finally sent an inspector and the installer to remove planks. After spending over $13,800 on the floors they say it is a moisture problem and will not stand behind the flooring. There is no moisture in my home. I live in Florida and the air is always on. I am so sick over this, a senior widow of a disabled veteran. I will pursue legal assistance on this but will never recommend this company or buy anything from them again. I did everything the contract said I should do. They tried to blame it on my 5 lb dog who never potties on the floor. Really! What kind of company is this!?!

I bought a new house and so I purchased wood flooring from Lumber Liquidators. Adme, Shawn and Josh who work at the store in Laverne have all been extremely wonderful, fantastic helpful and attentive. There were many times I had to go back and talk to people and we had to make a lot of jumping around with cash and it all worked out really well. They were perfect and I feel like I got the best deal I could. The quality is amazing and it looks fantastic.

I went to Lumber Liquidators and they had the colors that I like. We got the hardwood floor and some pieces were bad but in general, they look outstanding. The flooring may be more expensive but the quality is good. They look nice in the living room and in the hallway. We made the purchase in March and returned some yesterday and they didn’t charge us the restocking fee so our experience is even better. We were very happy and now I’ll be recommending to other people, too.

I purchased a new house and part of the wood floors were in disrepair so I needed to rip that portion out and replace it so I purchased an unfinished red oak wood flooring from Lumber Liquidators. I already had an idea of what I needed when I went to the store and their rep did a good job in helping me out. The floor looks great and I love its quality. I’m happy with the floor and the cost as well. I had someone that I've previously dealt with install the floor for me.

The Lumber Liquidator sales guy was really helpful and friendly. I talked to him and told him what we were doing and he said, “Okay. You probably need this kind of thing.” The experience was nice, quick and easy. We initially purchased Red Oak but had to return it and ended up getting White Oak instead. It just didn't match the floors we had and we didn't know it till we got it. The service and the product was fine.

We tore down a wall so we needed to match that area to the other floors that were already installed in my house. I walked in at Lumber Liquidators and knew exactly what I wanted. I bought a box of hardwood flooring and I had no problems with the interaction that I had with the Lumber Liquidators. They have a fine price and the flooring that I bought wears really well, considering the other flooring has been installed 20 months ago. And we put in the new stuff and we can’t even tell that there’s a different wood in there. I personally wouldn’t shop at Lumber Liquidators if I was gonna buy wood because of the wood that they use and how they treat it, but I had a fine experience with them.

I was doing a renovation on a rental apartment and purchased some wood floors from Lumber Liquidators. The price seems fair in relation to its quality and their sales rep was very helpful and friendly. The quality of the flooring is fine.

Ordered my wood, it took two weeks to get it and then they loaded it for me. Helpful information on installation of it. But wish you had a better website for information on installation.

Great customer service, very knowledgeable and helpful. Answered all of our questions! Would buy there again.

It was a nightmare from day one. I needed a kitchen floor that would hold up, especially having dogs. The floor I was interested in was a bamboo flooring. The salesperson told us it would be durable, and we should be fine with the dogs. Not true. This floor shows everything. It's cracking, and splitting all over the place. I put in a complaint, and they investigated, and came back with that's how the floor is. I had a REAL professional come over, and for me to fix the floor, they would have to remove half the kitchen floor to replace all the defective pieces. They also told us it was not installed correctly, and it looked like we had the floor for 30 years. I will never buy or recommend Lumber Liquidators to anyone. I work in rental properties, and have a lot of connections with properties that need flooring. I will let them know never to purchase products from Lumber Liquidators, and how they don't stand by their product. Very bad experience.

Our carpet needed to be replaced. We have wood floors that we’re trying to match the existing wood. The other wood was put in eight years ago and that’s how we ended up at Lumber Liquidators. My wife did the initial shopping and she was generally happy with it. I just went by, paid for it, and picked it up. Their sales representatives were all cool and good and it sounded they were helpful enough to get my wife to send me over. I’m doing some other work in a room adjacent to it. I’ve got contractors in and out so I’m letting them trample on the carpet before I put the wood in.

Our kitchen hadn’t been remodeled since 1929 so it was time for an update. I purchased some solid oak flooring from Lumber Liquidators. I installed it, and it's not difficult at all. My experience with Lumber Liquidators was fine and I have positive thoughts about them. In fact, I'll go back and buy countertops from them.

I went to my cousin’s house and I saw the wood. I liked it so I asked. My cousin then told me where to go get it and who to call. He referred me to Lumber Liquidators. The sales reps were pretty good. They help you if you need help. I paid someone to install the floor but my son said one of the pieces popped a little bit. The installers said to call them to go install it again. I don't feel anything so I'll wait and see how it turns out first before we call them. Other than that, I like the quality of my floor and the color of the wood is very nice. Everybody who came to my house also liked it.

I just purchased a home and my garage needed some floors. A friend of mine works at Lumber Liquidators so I went over and tried to look there. I asked the sales representative for the price and they gave me. The cost was what I was expecting then I got the bamboo and the quality's really nice. I paid for somebody else to do the installation and it came out nice as well.

We took some carpeting out upstairs because of allergies and wanted to put down hardwood. We shopped around and Lumber Liquidators had good quality for the cost. We bought some half-inch maple flooring from them. However, it’s a little bit harder to work with the half-inch as it's not what I'm used to. I'm a contractor and do a lot of ¾-inch hardwoods but the quality of the product is fine. It came in on time and they streamlined the process.

Excellent experience purchasing from Lumber Liquidators. The sales people were great.

We had water damage so we decided to update our house flooring and buy bamboo from Lumber Liquidators. The product is of good cost relative to its quality.

Thank you Lumber Liquidators of Mesquite Texas! My product order for Bamboo flooring was perfect and the quality fantastic. My floors are finally finished and absolutely fabulous looking. We did my kitchen, dining room, family room, living room and two hallways. I am so very pleased. I would highly recommend this product "Supreme Bamboo" Horizon Ruo Bamboo 3/8x3-15/16 to everyone. It is so rich looking and glued down fabulous.

My house needed floors, and so I bought bamboo flooring from Lumber Liquidators. It was my first time purchasing from them and their sales rep was fine. I picked the flooring out and he rang my order up. I paid for it then went to the back to pick it up.

The sales reps at Lumber Liquidators were very helpful and informative. They had initially been working at redoing my floors and had some other recommendation so we ended up going with the bamboo rather than the cherry flooring. I’m installing it myself and it's pretty easy to work with. The quality has been great and so was the cost which was one of the deciding factors I went with them. As far as the cost and the quality are concerned, I’m definitely very impressed.

I love this place. Customer service is always good, the prices are reasonable, a variety of selections, product is always on time, the delivery driver is friendly. We were able to return some materials without any problems. I'll never go anywhere else for my flooring. I've been doing business with them for about 10 years now. And I love it.

I ordered hardwood Brazilian Cherry hardwood flooring from the Fargo, ND store, which is approximately 2 hours from where I live, because it's the closest store to me. I explained that would have to borrow a pickup to pick it up. I am a single mother & I work shift work. They called me every day while I was at work and left messages about picking up the flooring and they were closed by the time I could call back. I called them back twice & left messages to let them know that I was working on a means for pickup.

I’ve always purchased hardwood flooring through Lumber Liquidators. I’ve done a remodel on one of my properties. When I went in Lumber Liquidators, they have a pretty good flooring display. I then told them the size and the kind I was looking for. They pointed me in the right direction and I got the maple cut bamboo flooring. It’s definitely good quality and it was not made from wood we had. I could have possibly gotten a little bit of a better deal somewhere else but the fact is Lumber Liquidators is more reputable. If anything happens and I have to return the product, I will be able to return it, unlike others that have terrible return policies.

We have a new baby and wanted to get rid of our carpet because we also want pets, so we bought porcelain tiles from Lumber Liquidators. The sales rep was good and helped us apply for financing. I love the tiles but we received one box that was damaged. I talked to them about it but my tile person used them for different cuts instead. They were split down the front part. We went ahead and used them. He just cut off the edges, but that was a little bit of a bummer.

The sales rep of Lumber Liquidators was nice and very informative. I bought bamboo flooring that was on sale and the quality is great. The installers did a good job and it seems like it’s going to hold up. Everything went really well.

I got a good quality laminate flooring at a good price from Lumber Liquidators. They provided good service all around. I installed the flooring myself and it just went in place very easily.

Helpful associates during my visits. Very knowledge. My only complaint was the product. Of the 11 boxes of flooring purchased, many of the longer pieces were warped and could not be used. I guess that us why they figure 10% waste.

No support from the store after the sale. Really bad install. Bamboo floor makes a lot of noise when you walk on it. I have detail information if some is interested. I would hope to get a call from someone. I will be mailing my long letter on what happen in a weeks. I was lied to in the store and they wouldn't come out to check my problems. They kept sending the installation company out and pull my kitchen floor up 2 times. How you gauge a company is services after the sale, and how they deal with mistakes. The jury is out on that one. BBB is my last step. This was really bad.

I interacted with several of your staff. Without exception they were helpful, courteous and professional. I would recommend them to anyone. Especially helpful with Kayla.

The click and lock flooring system is a simple as install comes! I was able complete 2 rooms, 2 closets, and one hallway in 3 nights after work! I would recommend this system. If I had to do it again I would have glued or bought a nail down system! The flooring has some minor movement in some areas due to low spots in sub floor! Either way I am highly satisfied with the look and quality of this click and lock bamboo flooring.

I decided to go and buy some hardwood from Lumber Liquidators because I got a friend who told me to go there. They also have a big selection. The quality of the flooring is excellent and the price is very good.

The service from the store was very good, however the boxes of hardwood contained almost all 16 to 30 inch pieces. There were no long pieces in any of the boxes. The first time I bought the same wood from you there were pieces the entire length of the box, 36 inches, 48 inches etc. I was very disappointed in the quality of the wood.

I wanted to do away with carpeting and get hardwood floors. I liked Lumber Liquidators' prices and product. Their salesperson was very knowledgeable about all the different types of flooring they had and recommended the different underlayments. He also answered all my questions about how to maintain the floor. I did the installation and it was easy working with it. I’ve only had the flooring for a couple of months, but the quality is great and it’s held up well. I also feel good about the cost. Within the next six months, I’m going to do two more rooms and will be getting my flooring from Lumber Liquidators again.

Frank ** gave this corporate/internet transaction a small businesses feel. He was extremely accommodating, especially when I had to change out the order. Bottom line very professional, knowledgeable and customer oriented.

Bamboo flooring - Bought the product, let it set in our house for 90 day to "acclimatize". Had the flooring installed and by the time 4 months went by it had shrunk to the point there are several gaps in the floor, a couple of them as much as 1 inch. Very dissatisfied with this product. Wish we could start over.

Lumber Liquidator staff was very pleasant to work with and very helpful for the extra cleaning supplies to maintain the floor. However the install was horrible - first flooring has crooked gaps in adjoining boards and irregular cut off where boards end at steps (I covered with a throw rug). Second install looked good except for all the glue throughout the room - I REALLY should have looked in the closet because in there, is a big gap that even base board or quarter round will not cover.

There was one room that I needed done. I shopped around and I found the quality and price of Lumber Liquidators to be great and fairly competitive as compared to the others so I went with them. I got the hardwood flooring and their salesperson was very helpful. My husband installed the flooring and it was fairly easy.

I wanted to change the 1950 flooring look in my house for something newer that reflected my style. Lumber Liquidators offered me a variety of beautiful floors at a price that I was able to afford. I would highly recommend this company.

Wanting to upgrade, we bought our hardwood floor from Lumber Liquidators. We’ve known about them for years. The quality of the flooring is very good and we got it on sale. The quality of the product seemed reasonable with the reduced price. We feel pleased all the way around and are very satisfied. Their rep was very congenial and helpful. We got added information and all our questions were answered. Since we were installing it ourselves, we bought some equipment from them for that. The product is easy to work with and it’s just what we wanted. We couldn’t be happier with the service.

Little by little have been replacing our carpeting with Bellawood hardwood floors. Each experience with Lumber Liquidators has been a positive one. For this last purchase we miscalculated what we needed. Fortunately the manager (Jorge) and staff were extremely helpful in straightening out my miscalculations and reducing my stress level. The job was done correctly and needless to say, our new Bellawood floor is absolutely beautiful. Thank you.

The sign behind the counter shows $2 per square foot for labor on click bamboo flooring. The fine print with 250 sq ft minimum is very difficult to read from the customer side. I had only 150 sq ft. I was shocked by the quote I received with a $600 minimum plus additional fees for closet and doorway and removing each door. I emailed the store manager because not only was this minimum more than $2 times 250, but none of the additional fees went towards meeting the minimum. I never received a response. I found an independent contractor who did a beautiful job for far less. We did like how easily the floor clicked together.

Although I am very happy with the overall experience, this is solely because of my installer Louis. He was fabulous and I would recommend him for anything! The store, well that was another story. When Louis came into my home and did the measurements, we discussed a few options. When I went into the store and explained everything to them and a price was agreed upon, I received a call a few days later explaining that they forgot a few things and it would cost me a few hundred dollars more, that was upsetting.

Every time I go to Lumber Liquidators I successfully buy great flooring at a great price! I love this store!

I had a very good experience with Lumber Liquidators and appreciate the payment credit card to pay on time as I spent $7,500 between products and installment for 1,100 square feet of bamboo flooring. I absolutely love the look and would highly recommend Lumber Liquidators who made it a pleasant and easy process.

I had a nice experience and no issues. The only downside is that they require 20% restocking fee. :-|

Shopped all over Houston area for bamboo flooring. Once I arrived at Lumber Liquidators and received such great service with staff you answer all of our questions, it was my final stop. My purchase was the best pricing of anywhere else I shopped and the staff was more than helpful staying late to assist us with our final purchase. The flooring is gorgeous and me and husband installed in a day. Took some extra material back into store and was again treated as though I was their only customer which clearly I'm not. Cannot say enough about the quality of materials, great customer service or the best pricing I found in Houston. Nice to know you can still find low prices without losing quality or service. I would and already have recommended Lumber Liquidators, after all when they see my floors of course the next question is how much and where? Thank you all for an awesome buying experience.

I had a water line busted on my refrigerator and it ruined my carpet so I decided to upgrade to hardwood. I got some Acacia engineered hardwood from Lumber Liquidators, and their sales rep knew what he was talking about and was very helpful. I really like the quality of the flooring and it looks really nice. I recommend them.

I had flood damage and decided to replace flooring with engineered wood flooring. It is beautiful. It was laid in a day in my hall, powder room and family room. Kind of slippery for my dog but I get many complements on it. So much more up to date than carpet. Also, there was no restock fee to return two boxes. I had wonderful service and will definitely go back when I am ready to do my kitchen floor.

Bad installation on floor. We have waiting 5 months for repairs. 10 calls plus web site emails. When are you going to fix it?

We had hand scraped hardwood installed in our living room by Michael and Alex of Lumber Liquidators. They are the BEST!!! They cleaned up everything! Looked PERFECT! Only regret... wished I'd done it sooner!

We love our honey hand scraped bamboo - installation is a breeze! Joey and Chris at Melbourne, FL store are very helpful!

Great products and great customer service.

Excellent customer service. Staff assisted me with matching my current floor and calculating the amount of materials needed. Then they refunded me the boxes we did not open. Love the final outcome and the way it looks. The price was also the lowest in the market and I researched 6 quotes.

Bought material online, did not work well, receipt printed with wrong flooring color, called to verify correct material on order. Ended up with double order and double billing. Very happy with personnel at Bellevue store. They seemed well practiced at correcting online problems. Very happy with materials and the delivery service was top notch. Would recommend due to store experience and product but stay away from web page.

There were termites in the boards. Our exterminator confirmed that they came with the bamboo flooring.

The sales person was very helpful.

My flooring contractor wanted to use Lumber Liquidators; it was my first experience. The prices were better than other companies, but it wasn't an easy or pleasant experience. They don't accept credit cards unless you go to the store; the nearest one was 45 minutes away. Also, I was assigned a specific sales person to deal with - both times I called he wasn't available and I left messages which were NEVER returned.

We had a floating bamboo floor installed and we are very happy. We look forward to many years of use.

I originally placed the order online so as to save time/money. I am a contractor and placed the order, paid for the order on my cc and requested it to be shipped to my client. After not receiving any confirmation for several days, I called your customer service people and was told that they could only take a deposit with my cc as I was shipping it to another person. 1) No one called me to tell me that. I had to find it out on my own. 2) Why would I have used the convenience of your website when there are apparently limitations that are not listed? The point of having the product delivered to my client was so that it didn't cost me money to have it delivered to my shop and then I would have to redeliver it to the client.

The product is 5 stars, the installation is ok, the first week good. Second week no show. Looking for them Monday. We will see if they are allowed to finish the floor then.

Well in store experience was pretty good being they knew I wanted something right away. Picked out hardwood, material came in with tools. My pick up experience was lacking as they refused to load the pallet directly onto my trailer. Which was a real pain to have to load everything by hand.

Be sure to read and understand the description of this flooring and the installation instructions. This flooring is not for everyone. That said, I did two bedrooms and two hallways upstairs for a total of 800 SF and found it easy to work with and great to look at. I found some bowed and warped boards which fit tightly once nailed. I had very little waste when the floor was finished. The floor has a very natural finish and hides minor installation mistakes. I highly recommend this floor.

They're quick to help, to process your transaction and to get you out the door. Prices are great and they're very knowledgeable.

Worst service, delays and inconvenience ever experienced.

People were great and helpful and friendly. I ordered flooring and padding to do a room in my house but I ordered just a little extra in case. Well I paid cash for everything and I returned 1 box of flooring that was extra. Expecting to get cash back I was told that I would receive a check (bad enough) then when it didn't come in 2 weeks I was told it would be 5 to 7 weeks. HOW IS THAT RIGHT? I PAID CASH.

I had great service. Got some great hardwood for a great price and everyone was polite.

Was happy with Kevin - sales guy - but not at all happy with flooring! Looks nothing like the one they had in store. Their reason is "Well, unfortunately, we have a lot of people come in complaining about this." I will never buy again from this company!

Salesman said someone would contact me to measure floors. Never happened. Canceled order, it's been nearly a month and still haven't had my 2600.00 deposit returned. Since then I noticed how many BBB complaints have been filed against this company, I will never deal with this co again.

LL gave me conflicting information during the research/sale process. I was sold tools and fasteners that were incompatible, even after being told they are "exactly what you need". So I paid for a professional LL install. A promised 1-day install turned into over 30 days because they sent a crew with improper tools and limited knowledge/experience. Save your money and have less frustration by using a different company. My advice: find an installer you trust (& vet), and have them supply the materials.

I love my new Bamboo floors. The staff and manager at the Tyler, Texas store were very helpful and awesome. Answered all my questions and offered spot on advice for installing the flooring.

On 06/17/2016, I started process of a claim for defective finish on 16 of 27 boxes of wood I purchased during the Memorial Day Weekend sale. I purchased what should have been all dark brown and got over 1/2 of the wood a lighter color. Also the finish on the dark is semi gloss and the finish on the lighter wood is a matte finish, making the wood look bad when laid. The negative C/S experience began when I called the store to complain to the Asst. Mgr. about the wood and was told to send an email with pics and that he would have the Mgr. call me in the morning. I never got a call back from the manager, so at 11am I reached out to corporate and was given a C/S specialist who proceeded to lecture me on how I should have been more vigilant during the install, instead of taking the info and attempting to assist, and being more understanding that most of the wood I was sold was the WRONG finish.

After LL set up the install estimate, I received a bill of material estimate, and purchased the bill of material. It did not include all the items needed. I had to pay extra for the underlayment, and they never gave me the quarter round for either room. The installers had to go out and buy more the day of the install, and I was still shorted 2 transitions. Not a good deal for what we paid.

Gunstock Prefinished Oak - I expected some waste (about 15%) given that it was seconds. I was shocked when I opened the box and started looking at what was in the boxes. I had to buy an additional 5 boxes to cover the shortage. This puts my waste number at about 35%. I would have returned the purchase immediately, but it was a no return purchase. Would I purchase from LL again? NO!! Would I recommend to a friend? NO!

Superb service & recommendations. Brian extremely helpful and fast service.

The installation & product are great. My only complaint is that they chipped my walls in a couple of areas so now they need to be patched up but I'm very happy with my product & their great customer service.

Natural red oak floor - I put this floor down in my master bedroom. Absolutely love it. The color variations add interest and character so you don't feel you need to put a rug down. I put select red oak in my formal living and dining rooms and now wish I put the natural oak like my bedroom. Went with Bellawood. Only had less than six linear feet of waste doing a 14 x 15 foot room. Three boxes I decided to keep will go towards my other two bedrooms. Great product.

I will use LL again for all my projects. I found the tile at a great price and they delivered the product into my basement. Floor looks great and customer service and drivers were friendly.

The people at the store were great. The delivery service was horrible. They kept calling to set up a date then canceling it. They would not work around my schedule at all. After a month with no delivery we borrowed a truck and made 3 trips to get the material ourselves.

I put Bellawood Red Oak in living room and hall. I love it. I saw ad for Brazilian Cherry early Tue morning, 3AM. I called as soon as store opened only to find the sale price ended Tue morning. I was going to buy 280 sq ft for two bedrooms. They did not offer to give me the price so I bought 280 sq ft of Brazilian Teak from a competitor. It only has 25 year warranty but is harder wood and was a little less money including shipping to my door.

Only reason I gave one star is because the site won't take a partial star or (more accurately) no star. We were looking to replace the carpet on the top floor with hardwood. The price on the wood selected was great. The installation cost (including flooring) quoted was unbelievable. Close to four times what it cost to install hardwood on the main level and that wood cost two and a half times as much. Liquidators wanted us to come in so they could explain it but you don't have to have any special understanding to know when to go elsewhere.

I placed My order online and when it came in, it was the wrong flooring so the store took it back and ordered the right one at that time. This could have been My error as ordering online, I could have put the wrong number but NO PROBLEM. They got the right flooring and after having it installed, it looks just great. Job well done Lumber Liquidators.

The moment we entered the store Wil made us feel welcomed. He explained thoroughly all our options and it made me feel at ease that we were buying very good quality flooring. My husband and I are very happy with our purchase and the customer service that was provided.

The service there was very good. The staff was very helpful.

Wood was terrible. Wasted at least 8 whole boxes due to knots, cracks and discoloration. Lost about $800 in material.

I recently went to Lumber Liquidators and was provided help by an assistant manager with selection of hardwood flooring. I had the most pleasant experience with install and love the quality of the flooring. I would highly recommend using Lumber Liquidators on Davis Hwy. for flooring!

The carpet was entry level and it was 15 years old and it needed to be redone so I got a thousand feet of Hickory flooring and some adhesive from Lumber Liquidators. The sales reps were very friendly and help me load it in. The store manager lady had actually lifted out to those big heavy boxes and load it in the truck. I'm satisfied with my purchase so far. I've got my project half-done and everything seems to be going along just fine.

I was looking for prefinished flooring and found it over at Lumber Liquidators. They have good people over there. Their sales reps helped me so much. I like the deal with them. The quality has been very good, but I got one complaint. I asked for touch-ups which were supposed to come with the hardwood floor. I have a couple of flooring damaged and if I ever have time, I want to touch it up. LL is supposed to have more of that stuff over there in their storage. Other than that, I'm happy with their service and I would like to deal with them again.

This is our second purchase and our first one was ten years ago. We were adding on ​floors in our house​ and good thing they had the same exact flooring ​from ten​ years ago. The price of the flooring wasn't inexpensive and it wasn't really expensive so it was good. Their sales reps were all nice and helpful. If we need to purchase more wood or any other flooring, I'll continue to go to Lumber Liquidators.

We recently bought flooring at LL & all the other supplies. We love the flooring & received excellent service & advice while there. All questions were answered patiently. Unused materials were refunded with no problem. Highly recommend!

The installers were hired thru Lumber Liquidators to install flooring in 2 bedrooms, 2 closets, 1 smaller front room, 1 very large front room, a long hallway and 3 offices. Every room was completely empty for them. The installation was done very poorly. There were many gaps of 1/4" between the length-wise cuts in the hallway, areas where the boards were not "clicked" together that left gaps in the offices, here are areas along the walls where the floor boards were cut too narrow where the original floor can be seen. I contacted the installers and was told to let the floor settle. I waited 6 months before contacting them again.

We're selling the house so we purchased hardwood flooring from Lumber Liquidators. The sales rep seemed very knowledgeable about his products and was able to help us make a decision. I installed it myself and it was super easy. Everything's perfect - from the quality of the flooring to its cost.

We wanted hardwood, and Lumber Liquidators had pretty good deals. My wife liked the color. However, there's almost a whole box that I was not able to use because the colors were not right. We were able to hide some because we've got cabinets thrown in, and that's fine. But I thought, overall, that the defect percentage rate was a little high. It would be nice if Lumber Liquidators would maybe give me some credit for an additional box for the near future. Their salespeople were nice. I had gone back because they had a couple of different colored boxes and I wanted them all the same color because I thought they'd be out of the same lot. They were able to switch them out, which is fine.

I needed to redo the flooring and bought about 90 square feet hardwood floor from Lumber Liquidators. The sales staff were very friendly, helpful, provided a lot of information, helped me choose the right product, and guided me through the entire process. The flooring has good quality. The experience was very simple and easy, and I’m happy with the service.

I purchased some hardwood recently for an addition in our house. The sales reps were very friendly and helpful. The cost was fair and we got them on a good sale. My husband was a contractor so we installed the hardwood ourselves and working with the product was easy. We would definitely come back to Lumber Liquidators.

Purchased my flooring in March and it failed by the end of April. 15 to 20+ phone calls to customer service to no avail. Flooring buckled, provided pictures and videos. They did not return phone calls or emails in any kind of a reasonable manner. Horrible, horrible experience. Researched online '60 minutes/Lumber Liquidators' and the manager assured me they had cleaned up their act. Do not buy from these people!!! Look up '60 minutes Lumber Liquidators' and look at the reviews that are one star and you will see the kind of experience that might be coming your way.

I was remodelling a lot of my other home-- the kitchen, bathroom, roof, and windows. I was doing lots of stuff so I thought I might as well do the floor, too. So I got bamboo flooring from Lumber Liquidators for the upstairs of my home and an oak stair with stair treads that go right up. Things were good with the sales rep but I’m upset with them about one little thing. They were closing on steps at $45 per step and I bought only a dozen because I wasn't certain how many I needed. I went home and realized I needed 13 so I sent my daughter back to the store to pick up the step and they charged her $50 for the same step. I thought that was a ripoff because they said they were on clearance and I don’t know why they would do that. On the other hand, I've already opened the boxes, laid several flooring on the floor to see what it will look like, and I think it's good value.

I bought the Mocha Acacia from Lumber Liquidators and everybody loves it. Their sales representatives were very helpful, nice, and accommodating. We hired somebody to do the installation and they had no problems with the flooring at all. Everything has been fine so far. We have two boxes we have to return, but we haven't done that yet.

I purchased a home so I was doing remodeling on it and I figured I would go at Lumber Liquidators to look at what they had. Their sales representatives were helpful with everything. We had questions and they had all the answers for it. I purchased their porcelain tiles and I hired somebody to install it. The installation team and the quality of the flooring were great. Overall, it was a very nice and smooth transition so I was really happy.

We just bought a house and we had one room that still had carpet in it so we decided it was time to update the flooring. We went with Lumber Liquidators and bought floors and boards. Working with the sales representative there and the quality of the product were good. I installed the flooring myself and gluing it down was not the easiest. Also, the glue was overpriced, so next time, I'll buy my wood there and I'll get the glue at Lowe's.

I bought a house which had a carpet that my wife wanted to be replaced before we move, so I purchased hardwood flooring from Lumber Liquidators. The sales reps told me what I needed to do before installing them. We got the lowest price and good quality of flooring that we expected at Lumber Liquidator. I hired someone to do the installation and he did a good job.