LL Flooring Reviews

I do a lot of building and I recently started using Lumber Liquidators. We're redoing a lot of income property that I own. Their flooring was cheaper than what I found at a couple of other places I'd shopped. They were also the regular local so it was fine.

On TV, Lumber Liquidators advertises "great floors at cheap price." But when I go at the store, they're never in stock and I don't like that. I bought a floor, which is not that great but I paid really cheap so I can't complain. I also bought a more decent floor but I'm going to leave it for after the winter, so I haven’t tried it.

I bought flooring from Lumber Liquidators three weeks ago since I'm adding some square-feet to my home. The sales representative was really polite and very helpful. He knew exactly what he was talking about. The flooring is not installed yet because I'm waiting for my carpet guy to come in about a week. After that I'll be installing the flooring myself. It's like a puzzle of which pieces just fit in so I won't have a problem working with it especially since I've installed tiles, carpet, and wooden floors before.

I did an oak flooring from Lumber Liquidators in someone else's house and it was very good to work with. I didn't have any problems with it.

Approximately 2 years ago I purchased laminate for my small house. I had it installed privately. Over the 2 years it has actually been turning to dust in some areas. It's breaking down. It's obviously defective. I reported it to Lumber Liquidators and all they offered me was $500 towards purchase of new floor. No installation. Nothing else. Then they said I probably didn't have a vapor barrier which I have ascertained that I certainly do. Since that time I have heard nothing from them. Just have a big crappy floor.

Lumber Liquidators' in-house rep was good and knowledgeable about their online deals when I called. I got hardwood flooring for a remodel I was doing as the house determined it. I installed it myself, and it was very easy. It's of very good quality. I would recommend them.

Bought the supplies from Lumber Liquidators when I was remodeling my basement. I like its 100% quality and their sales reps have been very helpful. Their installation team set it down for me and everybody has been nice. I would recommend them.

We have a new home, and needed flooring. It just so happened that Lumber Liquidators had a good sale, so we went and got them. Their sales people were pleasant, easy to deal with, and knew what they're talking about. I installed the flooring. It's still in the drying phase, and it's good, so far.

I bought some solid hardwood flooring and miscellaneous tools from Lumber Liquidators. The old floors were disgusting as I have a dog and I've had dogs and cats previously. The sales reps were all clear, straightforward, and easily understood. There were no complications and all my interactions with Lumber Liquidators have all been easily done. My installer is a woman carpenter who's been working on my house and has installed flooring before. I like the look of the product, and it's easy to work with.

I got some bamboo flooring since the floors in my home were filthy. The sales reps at Lumber Liquidators were helpful and good to work with. I like the quality of our new flooring and I'm overall happy with the service.

I just bought the house and we're remodeling it. The sales reps from Lumber Liquidators were helpful when I purchased the bamboo flooring. I was satisfied with the experience.

We checked online what Lumber Liquidators had available on sale. Then, I called because we had to drive quite a distance to go to the closest store. Phone was great, the internet stuff was good. We could figure it all out. Then we went to the store for the first time. It was quite late in the evening and we weren't the only ones there till it closed. It was very nice of them to keep working with us. We didn't know if we wanted hardwood. We knew we didn't want laminates. There were a lot of other options so they gave us facts. They showed us on their computer screens what each color would look like in a room. They just went way beyond what we expected. We were so pleasantly, not necessarily surprised, but happy. We kind of thought that's what a store should do.

I purchased some engineered wood flooring and it was an easy install. It all turned well, but the boxes of flooring had mixed sizes and the majority were full of small pieces. They were only about 2 feet long. So I really had to watch how I staggered them in that. In each box there was only four full-length pieces. But I just stuck with them.

I was totally satisfied with the help I received at the front desk. The guys and gals worked hard to help us decide and even did a price match for us so we could get the flooring we liked. The only reason I gave three stars was the pickup didn't go as smoothly as I would have liked. Overall, it was still a good experience.

I got tired of the carpet at home so I bought some flooring from Lumber Liquidators. The quality of the flooring is fine plus I'm satisfied with the cost. We installed it ourselves and didn't have problems working with it.

I've been doing some houses and it's my fourth time to purchase from Lumber Liquidators. I purchased bamboo floorings from Lumber Liquidators, and the quality is okay. It's nice and clean. Their products are easy to work with because once I order, they promise me it’s already there before the schedule, so I'm happy. They are a good company and the person there is really, really good. I appreciate them because they explained things.

I had a section at home with a really bad old carpet. My wife and I went to look at the different floorings at Lumber Liquidators, and the manager was very helpful. We wanted the bamboo, and he was able to explain the different qualities. It was very good. We had the flooring installed by a contractor, and it's great, so far. My wife was there during the installation, and they did a good job. They came in about 11:00 and were done by 5:00. We're very happy. In addition, there was a little section where there's a crawl space, and they did that really nicely. Everything worked out perfectly.

I purchased hardwood flooring from Lumber Liquidators because I've got dogs and it was just getting too difficult to keep the carpet. The sales reps were very personable. I talked to one person first then I did some other shopping. When I came back, I talked to a different person and said, “Oh no, I don’t want to get anybody in trouble because I already talked to someone else and if you're on commission I don’t want to step on anybody’s toes”. He said, “Yeah, yeah. I'm going to steal all his commission.” And then, “Oh, we don’t work on commission.” It was very easygoing. They answered all my questions and it was a very relaxing interaction. My son installed it and said there were quite a few pieces that were not straight and were unusable. With that said, I think the quality could be increased. The price was definitely higher than what I had paid for but its quality is better than my main floor hardwood, so I was not disappointed in the price.

Highly recommend these people!! I went into their store thinking I knew the floors I wanted. Walked out with a different floor. Happy and grateful to them. The saleslady was patient with me explaining my concerns. She went above and beyond my questions and helped decide exactly what I wanted. She demonstrated with a hammer and scratch pad the quality of the floors I picked. I am forever grateful. My floors are gorgeous and top quality. Thank you Lumber Liquidators for your assistance and guidance!

The house we bought came with some of the floors already done in bamboo. It was really dark like coffee and a good chunk of the wood was left remaining down in the basement. I had to cover up the rest of our living room but it wasn't enough so I had to order some extra to finish the job. It went out of date in 2008 and has to be back ordered. The two reps at Lumber Liquidators both seemed fairly helpful and knew that what I was trying to get was something that was out of stock. They didn't try to jerk me around and get me to buy something I didn't need, so that was good.

I was on Lumber Liquidators a long time ago. I wasn’t happy with the service and I didn’t buy from them, but this time their manager was good. He spent his time with me, explained the product and worked with me. I'm happy.

Ordered flooring with transitional pieces on August 12th and was told it would come in 5-7 business days. Flooring came in after 2 weeks but no transitional pieces and was told coming in on a truck from Virginia. September 20th it's still on a truck from Virginia. The Canton store was not helpful and rather rude. They have no way of checking on this, I guess you guys have not heard of technology or maybe a phone. The only way you can contact any one is thru email, really!!!

We've got three dogs at home and they like to use our carpet as a place to go to the bathroom, so we'd like to install hardwood floors instead. Other than taking about three weeks to try and get a guy to call up to come out, measure and install the flooring, the sales reps from Lumber Liquidators were all fine. The quality seems to be good, and the hardwood floor should make the house look nicer than the carpet.

We got engineered Acacia hardwood floors from Lumber Liquidators because we didn’t like the carpet. The sales rep was new, young and inexperienced, so there was a little disconnect sometimes on what we were getting. We got the wrong floor, but they were awesome since they actually picked them up and delivered the right floors on a Sunday. Then they sent a guy out to estimate what it was going to cost to put it together. That’s when he found out that they brought some materials for one kind of job and a floor for another kind of job. But they made good on it and brought us the right things.

As I write this letter, I am watching my fiance in the rear view mirror of his car while he loads 8 cases of Reclaimed Porcelain Tile in the back of his car in the pouring rain as the gentleman from Lumber Liquidators stands idle and watches, never offering a hand whatsoever. We're at your Orlando Store on Orange Blossom Trail because we are having our floors installed today, but we experienced numerous phone calls from our installers. We're here now after having to leave work early because we were just informed that we did not order enough tiling for the job to be completed. Now we were a bit confused about receiving this news as we did an estimate with Justin at your Sanford store AND we even had a woman, Maggie, from Wood Floors LLC take EXACT measurements of what the job entailed. Now I'm sure you can see my displeasure with my experience so far with trusting your company with this job.

I needed to do some work with our vacation rental. We bought some bamboo flooring from Lumber Liquidators and hired one of my regular guys to install it. It's pretty quick and easy plus the quality of the product is good.

We really liked the salesman that we had talked to. He was really nice to talk to and seemed to be real knowledgeable about what we needed. It was just a pleasant experience. We're doing our bathroom floor and purchased the bamboo flooring. But we haven't done it yet because we still have work to do on the bathroom before we do the floor. The only thing I wish that they carried more trim pieces. They don't have many options for trim pieces to go along with all their flooring.

Shopping for hardwood floors is one of the most stressful and tedious processes I've ever had to do but in the end it was well worth it. We truly love our new floor and so does everyone that stops by.

After an initial purchase from Lumber Liquidators, I purchased a second order of the same Acacia solid hardwood to replace carpet in my bedrooms. When the flooring I purchased went on sale two weeks later, I got reimbursed for the difference. Overall, I had a positive experience.

My house is old, so I wanted to do the wood tile, but all my other tiles cracked in the house, so we knew we had to go pre-finished hardwood. We shopped around between the back stores, online at different sites. We had found a few different products we liked and when we walked in to buy what we wanted, we ended up changing our mind. We went with Lumber Liquidators and I'm in love with it. We're very happy with the product. We had our own contractor put it in and everything has been great.

I saw Lumber Liquidators on commercials and we were looking for flooring, so we checked them out and got some engineered hardwood. It looks good. Their reps told me all the explanations. Everything was good.

The bamboo is very reasonable, but the glue is way too expensive. Why isn't it sold in smaller buckets. Just in case you don't need a big bucket, you have to throw away $100! Or you need just a gallon more, but you have to buy a 4 gallon bucket for another $200?

The dining room had carpeting before and I wanted to update it to hardwood, so we purchased the flooring and did the installation for the kitchen, dining and entryways. I really like the quality of the hardwood, and we got it at sale price. It was still a lot but it was reasonable. The people at Lumber Liquidators were very helpful and if I needed other hardwood, I would consider going there again.

We had one room in the house that was carpeted and we were matching the rest of the floors. We went in LL three different times. The first time, we were looking to see if they carry it. The second time, we were trying to confirm that what they carried would match our existing floors and they couldn't provide an answer, and the third time we went, we said, "Well, we'll just have to order it and see if it matches." Also, every time we went in there was a long wait to get somebody to help us, but once LL finally got to us, they were helpful. However, they don't have enough people working there for the amount of business that they have, and so it's very frustrating because I had to go back in and buy a transom piece to go between two different floor types and that took over an hour. Nevertheless, working with the product was easy. Plus, the quality is good.

I was looking around and saw different ads for the flooring material, and I was most impressed with Lumber Liquidators' ads. When I read their ads, it sounded like I was going to have a bigger selection than at other places. I had talked to other people who had bought flooring at other places. I had also been to other places like Home Depot and Lowe's, and I felt like I only wanted to be in one place. I knew what other people had and so when I went to Lumber Liquidators, it was a really wide selection.

We had a pleasant shopping experience at Lumber Liquidators. We were greeted from the start and then we were made to feel comfortable without purchasing. We weren't pressured. Their reps were very helpful and it was pretty cool. It reminded me of the way things used to be with the customer service that was provided. The flooring was everything we expected and we're completely satisfied. I will be going back to use them again and I wouldn't have a problem recommending them to someone.

Very poor customer experience. I order 4000 sq ft. of hardwood. A number of boxes only contained very short pieces some as short as 8" and no longer than 18". I wanted to return the bad boxes and your store said no. I had to go thru your customer department. I asked to reorder the boxes so I could finish the job. The sales rep at the store forgot to reorder the boxes. I finally found the wood at another store and bought more wood to finish the job. I shipped one box back for "testing" and I've been waiting several weeks to be reimbursed. This is a horrible way to treat a loyal customer.

I had to order an additional 2 BOXES of flooring to complete a job at one of my numerous rentals. I had to wait a week to get the 2 additional boxes. The problem was both boxes were damaged and we had to use 2 boxes to get one box of materials. I called and told the clerk that the 2 boxes were damaged and warped and splintered. I told him I needed 1 box and 2 additional pieces from the second. I asked if they would replace one box of materials for free. He stated yes. I took remaining unused and semi used pieces of flooring back. He said they would not honor the return.

They continue to advertise a floor tile that is out of stock and I am being told it will not be stocked again. However when I go to the store they are more than ready to sell me a more expensive tile. Hmmm. I have tried using their CEO's office e-mail and have not gotten a response but the store keeps calling me to ask if I want to place my order. When I ask them about availability they check and say they don't know why but it shows up as being unavailable. Unbelievable experience.

We went to Mishawaka to order our flooring for our Florida house. We picked out what we wanted, they called to Florida, put the order in and our contractor picked it up and installed it for us. Everyone was very helpful and things couldn't have gone smoother.

We had Engineered Brazilian cherry installed... We had 600 square feet installed... Looks great. Installer was prompt and did nice work. Time will tell but so far the floor looks great.

When shopping for a new hardwood floor, we were swayed by the great prices at LL and particularly on their bamboo products, so we bought about 900 sq ft for our house. The floors were delivered and acclimated for >2 weeks. We used a private installer who worked on the floors for about 30 min before telling us the boards were defective and he would not continue because they were cracking. I went back to LL and Jack in Colmar convinced me based on his experience that the boards were fine and the installer was incorrect. Despite asking, Jack refused to run any tests on the boards to confirm this assertion, however I agreed to schedule with a LL installer to finish the job. Same thing, installer arrived, worked for 1 hr and then left because the boards were broken.

I went to the store looking for some hardwood and ended up buying some gorgeous cherry-stained maple. That itself is not what was especially remarkable about Lumber Liquidators. What distinguished them was their customer service. Without a hint of impatience, they asked questions about my goals and walked me through about a dozen samples to help me find precisely what I wanted at a price point I could afford (no pushiness at all). Although I worked with one gentleman primarily, several others chimed in with ideas as we sought to refine the choice which shows good company camaraderie and a corporate desire to have all customers walk away satisfied. On top of this, I paid less for my maple than I would have for just oak at a big box store. I couldn't be happier.

My experience with purchasing my wood flooring, at the Brandon, Florida store, was excellent. The store manager and his associate were very helpful with the selection and installation tips. I will be purchasing additional flooring when I get ready to do the next room.

I bought Schon engineered flooring from Lumber Liquidators. It's very easy to work with. I had put wood flooring down in the hallway when the carpet needed to be replaced. We liked it so well, we decided we'd put it in the kitchen also and that's what I'm doing right now. If I can put a puzzle together, then I can do this. I put down some earlier today and then I had to pull it up because I realized I needed to fix the hallway before I put it down but it looks to me like it's going to work good.

I made the purchase of bamboo flooring from Lumber Liquidators about 15 years ago. Then I made a follow-up purchase as I needed another box. I had an area where I had an entertainment center and I had to complete it when I moved the entertainment center. The sales rep was great and helpful and we went over what we needed and made sure we've got the right item.

I wanted a dark bamboo floor for my living room and kitchen. My husband and I went into LL located on Beltway 8 and W. Little York. Found what we wanted and spoke with Zana who walked us through everything we needed and how it would be done. Very satisfied.

The guy helping us put some colonial floor boards on our order for a cost estimate and didn't remove them. So we overpaid for boards we didn't need. When we called to have them picked up and returned, we got two different prices ranging from $100-$150 for just the pick up. This should have been handled better as a mistake and picked up for free since this was a business mistake not ours. The normal floor we did order was great. He also didn't let us know that we needed to order at least 10% more for cuts for the install. So we needed another order placed prolonging our install another week. The floor itself looks great but these are some really important things that should be looked at more carefully.

We bought Morning Star Bamboo flooring and all the quarter round and transition pieces. The basic flooring installation went very well, it all looked good and was somewhat easy. Then came the trim. Ugh, the pieces split and splinter badly, terribly in fact when using a good quality nail gun. I had to mostly glue the pieces in. Forget about hand nailing, there is no way to get through this dense Asian wood. Believe me, I tried. Generally it all looks terrible, but I am trying to ignore it. Then, in less than 6 months we discovered to our absolute horror that this flooring scratches incredibly bad. We are very careful with our floor, use chair leg buffers. etc. Ever seen bamboo growing in the wild? What color is it? Yellow, light tan? To get the dark colors that people want they spray this flooring with some sort of paint. Maybe from a quality company using good, hard products, a painted finish might work.

The job and order did not exactly go smoothly: Planned out the job and we finally decided on the 5" Tamboril wood. 1/2 way into the job, the flooring guy ran into some cull pieces, (bad mill cuts) So they would not all match up and that would have left gaps. Result: I had to stop the job and order more boxes. With the delay and frustration the job got done and the floor looks great.

Very helpful group of people at the Indy store. Answered all of our questions and were very quick with the transaction after we made our decision. When we came back to pick up our flooring they loaded up our truck and were very friendly and quick...

This team did an outstanding job including the delivery team. All were professionals with the total goal to make me happy. Happy we are. Our Carbonized bamboo flooring is gorgeous. I have already recommended you a dozen times. Thank you so much.

Customer service was fine, returned my order after researching the reviews on morning star bamboo the next day after purchase. They accepted the order, returns seem common to them. Too many class action lawsuits against them, didn't feel comfortable w/ all the issues they have had. Hopefully things get turned around. Not a bad experience, just wanted to go w/ a more stable company.

I lived with hideous floors since I bought my house seven years ago. The reps from Lumber Liquidators were knowledgeable and helped me figure out what I needed. We considered the water factor and durability since the flooring was for my kitchen and I ended up purchasing vinyl flooring from them. I love it and I installed it myself. However, they gave me these little plastic screw things that I was supposed to put in, which were supposed to snap the threshold pieces on, but they keep falling off. So I'm going to have to figure out a better solution for that.

I paid for the product on 06/30/2016... I couldn't pick it up until 8/3/2016 and 119.40 was missing with 477.60 received with 2 cartons broken open pad and edge glue that I picked up at the store... I had an install date set up on 7/26/2016 for an install date of 8/15/2016. I was ensured the missing flooring would be available before installation... It wasn't. No phone calls from the manager and kept getting stalled on a delivery day. I have 2 different tracking numbers for the missing product that eventually showed up. The Floor One installers pulled off the job for 1 1/2 weeks due to no material. No call from Nic the manager at any time. The installers and Foreman all said I was getting really bad service and there was a lot of damaged flooring and poor color which I still have and should be compensated. I rest my case. I have all invoice numbers if required. Feel free to contact me at **.

We got tile from Lumber Liquidators and my dad installed it. Overall, it was a great experience and we would recommend them.

The associate was super-patient & knowledgeable. Explained the differences between laminate, vinyl, real wood, and bamboo. We went with bamboo for the kitchen and he let me take samples home to "beat up." They held up very well. I was only able to mark them with a sharp knife, which the associate showed me how to cover up!

I installed it myself, and it was fairly easy to work with. Everything went pretty smooth, and there was pretty good customer service.

We made a frontage for a countertop in a sandwich shop. We went to see Lumber Liquidators O’Fallon store one morning and the guy there was helpful. We knew what we were looking for but he didn’t have it in stock. He pointed us in the right direction and found it in another store. I went to that other store a couple of weeks later and picked up some unfinished maple flooring. They just wrote up an invoice and we walked away. It was quick and painless.

I’m a contractor and recently purchased an unfinished oak flooring from Lumber Liquidators for a customer. I had a good experience and I’ll buy more flooring there again.

All-in-all, a very satisfactory experience. Flooring is beautiful and installers did an excellent job. Salesmen were most helpful. I only have two criticisms. We needed only a small fraction of a roll of underlayment and one board out of a box of boards to complete the job. NO RETURNS/NO REFUNDS! WHAT A WASTE!! When we came to pick up second load of material the warehouse people tried to send boxes that had been damaged! We did not accept them.

When first ordered material, I mentioned name of installer and salesperson wrote up order & receipt under installer name instead of my name incorrectly showing installer paid for material, instead of the actual customer, me. Said he would fix it but when I called few days later, it had not been corrected. When I came to pick up order at time I had specifically set with store, I had to wait 45 minutes to load since there was only 1 employee working.

Our initial experience was not great, actually horrible but our salesperson Lloyd was determined to make it right. He went above and beyond to make sure our original order was returned (as it was not what we were lead to believe was in the boxes and 90-98% was not usable). Once we had everything returned he worked at getting us as close to our original budget as possible. We wanted 5" wide boards, and the color needed to work with all the materials and finishes already selected and installed. It also had to be hard enough to handle the kids and the dog. Overall our experience was good and the floor looks amazing.

I purchased bamboo floor from Lumber Liquidators for my living room and den. Their sales reps were all very nice and gave me the best price. I shopped around and compared prices and Lumber Liquidators matched and beat the best price. One of their contracted people did the installation and they did really well. They were very professional in putting it down. The floor seemed to be a quality floor too. However, I did have to call their installers back on one little item. When they were putting down the strip in between the tile and the hardwood floor, it did not get laid down flat. They came back and fixed that. The floor is nice and I like it. It’s only about three weeks old, but it looks good in there.

I honestly can't say enough about how 100% pleased I am with my new flooring from Lumber Liquidators! We chose beautiful cork and bamboo for various rooms in our home and are exceedingly pleased with our decision, so much so that we plan to replace other rooms in our home with the same product! A super special thank you to Jay ** at the Hampton, NH store, who was literally endlessly patient and helpful to us as we wrestled with decisions for materials, to all of the staff at the Manchester, NH store, and also to installers Art and Heath, who were wonderfully professional, trustworthy and meticulous in their installation! Many sincere thanks!

The salesman was good to work with. But the flooring was bad. The flooring should have been 5" wide, but there was some of it in the boxes, that was 5-1/16", 5-1/8" wide. Which left me to measure all of the flooring before I nailed it down. Then placing those pieces in the same row. I found this out after I had already nailed some of the flooring down. Leaving to pull it up and waste the material. A job that should have taken less than one day to do turned into two days and a lot of frustration.

I'm remodeling my new property and I'm getting new floors. I purchased some floors from Lumber Liquidators but I didn’t have it all so I called the guy and he took care of it over the phone. It was a great experience with Lumber Liquidators.

I bought a house and needed to change the floors before moving in. I purchased hardwood floor from Lumber Liquidators. I gave them a call and the reps placed an order for me. I hired a team to install it. They were very flexible and reasonable and finished the work on time. However, I just don’t like the 20% restocking fee policy. They shouldn’t have a restocking fee if it’s within the 30-day period. Other stores in the United States don’t charge any restocking and neither should Lumber Liquidators. So far the floor is alright. It’s not the top of the line but for the money I spent, it’s very good.

I needed wood for the floor on one bedroom of the house we bought. I went to check on one branch about the item I needed. Lumber Liquidators ordered and the next day, I went to another place to get the material. I am focused on other aspects of the house which needs a lot of restoration, but what I have seen with the flooring's quality is fine. If I have to buy a material again for my house for the floor, I’m going to think of Lumber Liquidators.

We purchased a laminate flooring from Lumber Liquidators, and their sales reps were very helpful. They showed us what they had and they were real nice in dealing with us. The flooring was really easy to work with and we’re planning on going back and getting more like it. I would recommend them.

It was time to update my floors. The last time I updated it, I bought all Pergo floors from Home Depot. So, I was looking to see what other options are out there price-wise. Unfortunately, Home Depot didn’t have what we were looking for. But Lumber Liquidators had a really good option for what we were looking for in a floor. And, it’s hard to beat their price with the discount that they were offering for the floor that we have purchased. Overall, it was a good floor for the price. It’s such a big purchase and we really wanted to make sure that we know what we’re buying quality-wise and how long it’s going to last. But when we went to the store, the reps were so busy that it was tough to get a bit more information on the different floor types and what we were really getting into.

I recently purchased Red oak flooring from Lumber Liquidators. But before that, I got another unfinished hardwood, a Brazilian Koa I got at Miami. I updated the floors at home because I’m in a different state now and I just needed to match the existing floors. I had read online there was a 20% return fee which I wasn’t crazy about, so I asked about it. The sales rep said that was no longer in effect. But they were very meticulous and I had to have all the original paperwork, stickers, etc. so I just made sure I was very careful. They did everything I would have expected and the quality of the flooring's amazing. I wish I redid the entire floor versus just patching what I had because the stuff I got from them was much better looking. However, I wish they would have been closer. But other than that, things have been great.

We bought White Select Oak flooring from Lumber Liquidators. I have a little situation with them because I sent somebody to the store to ask for Rift Oak, which is the highest quality of oak. They told me that they have it in Connecticut, and we went there and bought it. However, it’s not Rift Oak. It’s Select Oak. We were in a rush, and after we bought it, we cannot return it. I don’t know if they knew about it, but they deal with different qualities of wood, and if they said hardwood floor, they should know about it and should not say that they have something if it is not really what we asked for. I will not buy again from them because they didn't tell me the truth. Also, they gave me a price for Rift Oak and it was Select Oak, which is a good quality but it’s not the best.

I placed the order for our floors on July 8th. Throughout the process, I have talked with several associates and I am disappointed with the level of service and communication from them. It is now 9/6 and I still have not received my order.

For the past two months, I thought of using Lumber Liquidators, but I wasn't happy. I’m a contractor and I do business with their competitor but somehow they couldn’t find what I was looking for so I went to Lumber Liquidators to see if they have the material. They provided me with the material that I wanted and I want to know how they work because all the people that I do business with have a retail and a wholesale price. I was supposed to make some money on my deal. The guy that I talked to told me that they don't have a retail and wholesale price but they can work something out. So I said okay and that I'll have my client come here. They just have to tell her that they have enough material, show it to her but they should not give her my price.

We had a leak under our house so we needed to tear out one bedroom and replace the floor. I got some hardwood floors from Lumber Liquidators and their sales rep was super pleasant. I had someone go in for me to pick out the floors to match the other bedrooms but when I went to make the purchase, he was really helpful. Overall, it was a good experience. Everything was very easy.

I dealt with Joe from Fargo over the phone. Ordered bamboo click flooring to be picked up at Park Meadows in Colorado. Joe is terrific! He took time to find out my exact needs and patiently answered all my questions. One of the best customer service experiences I have had.

I bought an older house and wanted to update the original flooring that has been there. The quality of the wood flooring that I got from Lumber Liquidators is great though I'm still looking for someone to put it in.

I'm going through this house in stages, but the floor had to be finished for three years to make it livable, so I did a temporary addition of 3-1/4-inch maple floorings to match the floors. I did prefer hardwood, but I thought it was gonna be a lot more so I decided to do carpet. However, it turned out that carpet was more expensive than doing hardwood. So I decided to go cheap for something that I was just gonna tear out in two or three years. I went to their store looking for a relatively inexpensive, prefinished maple flooring. Everything else in the house right now is 2-1/4, but the 3-1/4 was on sale so I bought it.

I purchased hardwood laminates from Lumber Liquidators. There was a carpet in my bedroom and at my previous husband's room and since I didn't want it to remind me of the man anymore, I decided to change the floor. All of my interactions with the Lumber Liquidators staff, whether it be on the telephone, with the manager or just a salesperson, was very positive. I was upset when we were due to pick up the flooring, and as far as we knew, it was supposed to be at the industrial site in the Portland area, but it's not there. It's at the other site, which is quite a ways away. It really got trafficky, so it was a little inconvenient. If they would have just notified us and let us know that it was at a different location, then all would have been well.

I’m a contractor and we were matching a flooring that a homeowner already had. The first time, Lumber Liquidators couldn’t match it. But we found it in another location in Raleigh, so they had it shipped down here to the Fayetteville location where I picked it up. The Raleigh location was very helpful and I was very happy about that. The quality was great and the installation went very well.

I purchased some flooring from Lumber Liquidators in July and in August for two separate flooring projects. Everything was good with their sales reps. I got what I wanted. I installed it myself and so far, everything looks good. I’m satisfied with what I ended up with.

I wish I would have read the reviews on this product. Product quality was horrible, chips very easy, very brittle. A nightmare to install. I didn't finish my project with this product.

Lumber Liquidators had the right color and product that I was looking for with a good price. The sales people were very professional which I was satisfied with. I love their bamboo floor which has very good quality. I had someone install it who said it was easy to do so. Lumber Liquidators is better than anywhere else so I can see myself going back again.

Our neighbor had put Lumber Liquidators flooring down in their whole house and they had a couple of extra boxes. When we were doing our upstairs apartment, she said we could have their wood. Then we went to Lumber Liquidators and got the remaining boxes that we needed. We had a contractor install the wood and it was really easy to work with. I would have preferred something a little less dark, but I've only seen pictures and haven't seen the floor in person yet. So far, we love the quality.

Lumber Liquidators has a big selection. They had a better selection than the other stores. Their sales reps gave me a flawless transaction when I bought my Five-inch Hickory flooring though it was a little bit expensive. Installing it was super easy and it's better engineered so it is pretty straight and true already. It’s holding my bike and two little babies. We’re putting it through the test and it seems good. I haven’t seen a scratch yet.

I am very pleased with the Bamboo flooring that we purchased. The knowledge of the salesman was very helpful. Everyone that I talked to at the York store went out of their way to help us. Thanks for everything.

I got the Millrun from Lumber Liquidators. Their sales reps were very good and very helpful. I picked up, initially, a portion of the flooring. It worked out perfectly for my application because it was in the kitchen. I had a big island and cabinet and I put all of the bad pieces under those areas so I had very little waste. I picked up a second portion because I didn't have enough. With the second batch, the quality was bad. Structurally, it was all split and not the same. But the people in the store were very willing to work with me. When I brought up the issue that I had with the second batch, they immediately offered to replace that batch. It was very easy to also go pick it up and load it. It's a good experience. However installation needed much more time because I had to really sort through, pick up the good pieces and work through that. So there was a little more thought to it than the standard in which you think every piece is good and you just lay it down.

Bought bamboo flooring early fall last year and my floor has been opening up in certain places. Not gapping this wood is extremely shrunk and you can see the blue lining underneath the wood. Submitted a claim with the Attorney Generals after not getting anywhere with the company's claims department. Since April we still haven't came to a settlement and they take way too long to respond over the phone, over email, and over mail!!! They wanted to give me store credit for $200 when we spend almost $4,000 on the floor!!!

I bought some wood flooring on sale and stair treads from Lumber Liquidators because they were cheap. I did the installation myself, it came out pretty good, and there were no difficulties. The flooring is okay for the house I'm selling, but I wouldn't use it in my own house. It wasn't the better stuff. The stair treads were nice but one of them was chewed up and I still have it because I'm past 30 days to return it. That return policy sucks. It would make me think twice about going back. The reps were friendly. However, I dealt with four of them, and a couple knew what they were doing while the others were ignorant.

The staff at the Union Sq, NY store were very helpful in assisting us in purchasing flooring for our apartment. Unsolicited, they brought to our attention a discount that we qualified for on our purchase. When we found a lower price 2 weeks later they immediately issued our credit. The installer they recommended, Albo Construction, was very professional and knowledgeable. He was courteous and very open to our questions. He did excellent work and finished on time. We have recommended him to other people in our building.

Ordered on 8/9/16. Was called on 8/13/16 that order was in their store and would be shipped out on 8/15/16. It is now 8/22/16 and order still has not arrived. No call, No nothing. Online site said received but we do not have it.

Lumber Liquidators had a cheaper price and a better product than other companies. Their sales rep was very nice. We like the 2.5-inch of raw oak flooring we got and I installed it myself.

Lumber Liquidators was close in Springfield which was convenient, and the cabin grade was less than half the price of everything else that I could find out there. The sales reps were really nice, friendly and helpful and we're very happy and pleased with the 3.25-inch, 3-inch wood solid red oak. I installed it myself which was a lot more forgiving to do because that was the look we were going for than the blemish-free surface which I would have screwed up. It was exactly how we wanted it to look like which was nice.

I got a bamboo flooring from Lumber Liquidators and I bought it from them because of their price. I think it was a very good buy. We installed it and it hasn't fallen apart yet. Also, the guys at Lumber Liquidators were very knowledgeable and helpful.

We purchased $1100 to $1200 of a very thick solid hardwood wood flooring. Our contractor began installation only to find there were manufacture defects (gaps and curvature). We returned the entire pallet of flooring and the manager agreed there were defects and refunded our money for all unopened boxes. But would not refund our money for the one open box.

Installed Cumaru hardwood floor through my living room, dining room and kitchen. Beautiful floor when it was finished. Let it acclimatize for five weeks before installing. Found milling issues with a lot of the boards so it was good I got about 20 percent extra. It's been in about 3 months and the finish has held up very well. I used the underlayment which I would suggest. The staff at the store were very helpful and considerate.

We had to do some repair work to our floor and Lumber Liquidators is where we made our original purchase of bamboo flooring. We went back to try to pick up matching material. The people at the store are real good. They didn't have what we wanted in stock. But they said they would get it in, and they called wherever it was in so there were no problems. I installed the flooring myself. Their product was easy to work with. However, the materials they are selling now isn't quite as good as what they had before. It didn't match up really well. Because dimensionally, it was slightly different and it caused a few problems. But once we had things figured out, everything went according to plan.

We got a bamboo hardwood floor from Lumber Liquidators. The quality was very good. We hired installers and they said it was very easy to install. But they said that bamboo as a product is typically more difficult to install than the traditional hardwood.

I wanted something that was made in the USA and Lumber Liquidators assured me so. I liked the Brazilian cherry flooring which went with something else I had in the house. It was nice and the price was right. Their sales reps were excellent. I had gotten some higher bids I wasn't happy with but with Lumber Liquidators, the cost was in line with my expectation. The company was also excellent in having arranged for a contractor to do it. There was one piece I didn't like as it didn't fit in properly with the color scheme and they had already put it in but they pulled out and put another piece in. I was very pleased with their service even though I'm picky.

We purchased some bamboo flooring from Lumber Liquidators and my interaction with their sales rep went very well. Their quality is top notch and their cost was very competitive. A friend helped us install the flooring and the work was very easy.

On the 16th of June 2016 Richard Smith (General Contractor) License # 680011 sent a crew to my home to install flooring. The first person to arrive was on time. A very professional. Two hours into the project two others arrived and the project went downhill from there. One of the new crew began to skimp on the glue for the floor and did not complete the work (Enc.). The base board for the refrigerator well was not installed; the base board for the dishwasher extended beyond the end of the cabinet moving the dishwasher to the right. At the end of the day there were plenty of glue and supplies to carry away.

I was a difficult customer. Purchased one type of flooring for a wall but didn't like it in my home. Returned it, bought another kind of flooring...same problem. Not only did the guys at Chaska offer every kind of help available, they were really understanding! I will go back!

Was told the order was going to be in on a date (That never came around). Then back order two weeks later without any notice.

I had a good experience with Lumber Liquidators. We got some hardwood flooring from them and we love it. We bought it on clearance and a couple of pieces was cut but my husband managed to fit it in. If I ever have to go get some more flooring, I would definitely go to them.

Our experience was far from a pleasure. Last summer included an installer not having the correct measurements, a second installer not showing up in the correct day and then a winter that caused the floor to come apart. This summer started back in March with the replacement floor barely getting installed before our vacation, which our customer care person knew about from the beginning. WE MADE THE CALLS TO KEEP THIS PROCESS GOING. We like the look of our floor but the process, missteps and poor quality of care would make it impossible for us to recommend LL to any friends or neighbors.

The stranded bamboo is easy to install and looks great.

Lumber Liquidators is easy to get to and has a good reputation nationwide. I've also bought very good quality flooring from them 2 months and a half ago so I bought some solid hardwood white oak again recently. The sales people at the showroom were excellent.

As far as customer service goes, Howard from the Fresno store shouldn't be dealing with customers at all! He is rude, gives wrong information, and gets agitated very easily. AJ and Brittney are awesome!!! FIVE STAR SERVICE!!! AJ's goal is to keep the customer happy while keeping Lumber Liquidators looking good. My only problem with this order was that there were 10 boxes of damaged flooring and when we needed to replace it, it wasn't available locally and I had to drive from Fresno to Bakersfield to pick it up.

Randell is our hero! He spent more than two weeks tracking down individual boxes of a bamboo flooring needed to finish our floors and sell our house. Great service! We are grateful for his patience and dedication to our situation. We'll be back!

We purchased two sample tiles and ordered a certain color. I called back within 2 hours to say, I needed to change to the other color which I had been assured would not be a problem. It took 10 days for order to reflect change. When the tile was delivered it was a different color. It seems the sku used on the two sample tiles was incorrect and I received the incorrect color. We kept the incorrect color because it was a great colored tile that was not available in the showroom. However, the order was 9 boxes short which I am still waiting for a callback on when to expect to receive them. I will say the best thing about Lumber Liquidators is the price of the tile; however, it seems that it's just not very easy to complete a correct order.

Last winter I hired Lumber Liquidators to install new hardwood floors in my condo. They did a pre-inspection, recommended the wood, chose the underlayment, managed the schedule, and chose the installer. After 3 months, the floor had begun to crack throughout the condo. I marked 30 cracks with some in every single room. To put it bluntly, the floor is ruined and needs to be replaced. Lumber liquidators has now concluded that the problem is the result of the natural moisture level within the condo. They are not standing behind their service and are leaving me without support. This is my experience with Lumber liquidators.

This review is for Natural Hickory 3 1/2 inch width. I am a homeowner who installed with help from a handyman. Since this was a millrun grade I was prepared for some lower quality and short boards to be mixed in, but the flooring exceeded my expectations with longer than expected average board length and only a few bowed or dinged boards. Lumber Liquidators in Durham answered my pre-order questions and got the order in from the warehouse quickly. I had about 10% leftover at the end and they let me return extra unopened boxes for a refund with no hassle at all - even unloaded them from my truck for me. I can't comment on the long-term performance of this floor yet since it's new, but so far so good. Thumbs up for both the flooring and for Lumber Liquidators in Durham.

I've used Lumber Liquidators before as a reference for pricing. If they were closer, I would use them a lot more but I'm probably over a hundred miles away. I just happened to be at a job that was closer to them and I was attempting to match up an existing floor and they had the closest thing. Also, I went local and the price was $7.50 a square but I purchased that birch from Lumber Liquidators for $4. The stock wasn't enough and the associate at the store wanted to get everything from the same batch so it would all match, which I thought was professional, and they called me as soon as the floor came in. It was a good experience. Everything was spot on. I did the installation myself and it's a good product. It went in and laid good and tight. It also seems relatively resilient.

The thresholds had to be corrected because of 1/2 inch trip hazard in the doorways. It took much more effort than expected given that they had been doing this work for years. As I have been putting the furniture back in I have been also cleaning handprints off the walls in odd places. Some are going to need repainting. The refrigerator is permanently marked where it was moved in several places on the stainless steel doors. I have tried several cleaning fluids so far but there are palm prints that are still visible. All in all the experience should have been better.

We walked into LL looking for laminate flooring but the salesperson suggested bamboo due to our need for durability and budget. We purchased a strand bamboo floating floor. Once I ordered the floor and picked it up we still received calls asking if we were interested in purchasing. Not sure why they didn't know we already bought and picked up the floor. We let the floor acclimate for 3 weeks before installing. We were instructed to let it acclimate at least 2 weeks. The install went well and the floor looks beautiful. Our floor is in a single story slab foundation home. Our only complaint is that the floor crackles when we walk on it.

Based on the price and availability, I decided to do my purchase at Lumber Liquidators and got a 2/4 plain oak. The sales reps that worked with me were very genial that I would go back there again. The quality of my flooring is very good, and I had no problems installing it myself.

My uncle had dealings with Lumber Liquidators before so I purchased some bamboo flooring from them. The product is of good quality. Everything was great and I'll recommend them to a friend.

I want to thank the Lumber Liquidators team of sales staff, especially Tom for aiding me in getting my hardwood floors ordered and ready for pick-up in a timely manner. Not only did they call me when the shipment was ready for pick-up, they gladly made a call to my contractor so that they could pick up the hardwood and have it on-site in plenty of time for the job to begin. Unfortunately, there was some miscommunication between myself and the contractor and there was not enough hardwood to do the entire job. This is where Tom came into play, because time had elapsed since my first order was purchased, which I did during a time when my particular hardwood was on sale (at an excellent price).

We have planned for some time the replacement of carpet with hardwood floors. We did a lot of research and finally selected to use Lumber Liquidators. I was installing this myself so cost and ability to get the materials were the key factors. We went to our local store (30 miles away) and was happy with the knowledge of the staff and the ease of getting our order rolling, plus delivering to our home and into the house. Everything was going great till the packs of nails I ordered did not arrive, and we had two damaged packages that needed replaced. I called the store and they got my things on order to be replaced and told me that they would ship the nails to me.

On July 8, 2016 I went to the Lumber Liquidators store in Byron, Ga to look for hardwood flooring for our dining room. While there I decided to pay the $25 measure and appraisal fee. I was told someone would be calling me to set up a date to come by for the measurement. The next date I took my wife to the store to pick out the hardwood. Once we picked out the product, I told the man helping us that I had measured 135 sq ft but wasn't 100% sure that was right. He said that we could always order more if it wasn't right. But instead of ordering the recommended 10% extra for strap and damaged boards he only ordered 144.90 sq ft. When the installer finally came to measure, which took 3 calls to set up, he measured 145 sq ft. When the install happened he was 4 boards short. When we were at the store ordering the hardwood the associate didn't say anything about the installation fee being more because of the room being so small.

We bought a man-made laminate flooring from Lumber Liquidators and with its cost and quality, we ended up with a very good deal.

I would recommend Lumber Liquidators. They have great service people and very knowledgeable salespeople. They went above and beyond to make me happy. I especially like Michael at the Leesburg, Va. store.

James ** was awesome throughout the process of buying hardwood for new floors/stairs. Went to LL after frustration with HD. James was so helpful and knowledgeable. Far more so than the carousel of people you deal with at HD. If I had another floor to hardwood, I'd go back to James directly!

The store was clean and bright, the employees were friendly and efficient. I bought Select grade unfinished red oak flooring. When I got it home and unpacked it I noticed that there were planer scrapes on half of the pieces like somebody had shoved them through the planer without looking at the grain first or the planer blades were dull. I had to sand the planer scrapes off before installation because if they didn't sand off I was going to have to return the wood. I have bought unfinished red oak flooring 3 times in the last 20 years and this is the first time that I have run into any kind of quality problem so I was disappointed.

Wood was shipped (which I paid for from Naples) into Ocala, FL which is 38 miles from our house, so I rented a truck and drove up and picked up. The cardboard boxes were severely damaged with wood planks sticking out of the ends of most of the boxes. Store manager provided an extra box. Some planks scratched and grooved. I took pictures. Installer was told to sort through the boxes and eliminate damaged planks but we still had four or five installed in our floor.

We purchased a ceramic tile sample from Lumber Liquidators due to their pricing. The sales rep I spoke with was very kind and helpful. We’re still debating on what we’re going to do, but whenever we decide on it, we’ll probably get with them. I'd recommend them.

My home got flooded and as I care for what's in there, I got some hardwood flooring, 3/4 inch, from Lumber Liquidators. They had a cool sales rep who helped me out in trying to look for what was in stock and what I could get the quickest. My main complaint is about a couple of boxes that had nothing but shorts in them. 50 square feet of 12 to 18-inch pieces is a lot of work and I can’t really put all those in one section. So I had to tear up box after box and space them out. I can't return them because it's past the return time and I have to pay a fee which is ridiculous, so in the future, I'll have them open every box. Working with the flooring was time-consuming but easy and the quality was good.

The customer service side was pretty good. If I had to complain about something - for feedback purposes - it would be that there seems to be some lack of organization. I was able to pick up 90% of my order, but I had to wait for the last bit. I was told 10 days, but after 20 I had to call them. They said by the end of the week. Two weeks later I had to call them to ask again. They were busy and said they'd call back. They didn't. So I called again a few hours later. My shipment was there, so I arranged to pick it up, but I wonder how long it had been there with no call to let me know. Better communication would have made it all perfect.

I was very happy with my purchase from Lumber Liquidators. The only thing I have found is the pieces that go between the floor will not work with my floors, they won't stay down and not sure what to do about. Some suggestions would be very nice to have.

It is a mixed bag for me. Overall it was okay and I really liked the installation crew and the Supervisor (owner?). They left a lot of sawdust on the porch, kind of petty I know but I was going to donate a ceiling fan to the Eriskin fire victims I had taken down and it is ruined, filled with sawdust. The floor looks great and I am sure I will be happy with it for years. What I am unhappy with was the overage of flooring needed. I have three unopened boxes of flooring and two thresholds that I don't need. I need to return it, 90 minutes each way. That is what really made this a two star rating, one box is okay to toss, three not so much. So I will lose a half day driving on a dangerous road. When I asked if the installer would handle the return (they brought it up) they said no.

Great staff that is very helpful. It was a pleasure to purchase at the Miami Gardens location.

We had a whole cascade of issues using LL to redo our floor. When we placed our order, the person taking the order did not ask enough questions to ensure that the correct items were purchased. This created problems at installation time. The contractor who we scheduled through LL was not only noncommunicative (I threatened to hire someone else twice to get a phone call, email, or text returned... Ultimately did hire someone else because even this did not work) but also took the incorrect measurements. So we did not have enough materials at installation time, not all of the materials that were ultimately had been in the apartment long enough to acculturate since we had to buy them on an emergency basis and somehow we ended up with way way too much of some of the materials (thresholds & T-moldings)

We changed our flooring last year and Tommy ** from the Orlando store gave a great helps to my husband and I. He is the best!!

Lumber Liquidators had a good price. I purchased bamboo flooring from them and the quality is good. I had a friend install it and it went very easily. I would recommend them.

I ordered online a tongue and groove southern yellow pine, five-inch plank from Lumber Liquidators. It was very easy navigating through their website and everything came in a timely manner. However, there was one issue that I never did end up following up on. There were three pieces of threshold that I ordered and paid for and I only received two. But other than that, everything was great. The cost and the quality were matched.

I cannot say enough about how well I was treated and guided. Staff was incredibly helpful and made my installation a great experience.

We love our floors! They went in easy and look beautiful. The click system is so nice! I would recommend this to everyone!

I sent one of my guys to purchase some flooring and he happened to get the wrong one. So I sent him back to return and for nothing was able to return it without being charged $200 fee. I never deal with this when purchasing at other places which is what I plan to do from now on. It was the second time we got things from you guys and I was planning to take our business to you guys but as of now we will never go back.

RUN!!! This was the very WORST experience I believe I have ever experienced with a company. The product that was sold to me (bamboo) is awful and should never be sold in Florida. The subcontractor LL used was horrible. Not only did he send the wrong sub the first time but the proper testing before installation was not done. Therefore within 3 months of install the floor started buckling and should have never been installed in my home. I do tell those I meet if given the opportunity to buy from and use LL to go somewhere else unless they too want to waste their $$ and go through the hell we did. Never ever will I buy anything from LL.

I bought this hardwood because the salesman told me how durable and tough it was. With 2 young kids I thought this was the product for me. After I put it in my daughters' room (where it looked great) I had drywall work done and tried to clean the floor with Bona Hardwood Cleaner. The floors looked very hazy so I tried to clean with a couple of other products. I eventually called Lumber Liquidators store and they said I needed to use one of their cleaners. The guys were nice and gave me some to try and the floor looks better but appears that some of the finish came off and I am now debating laying the floors throughout the house and returning the remaining 62 boxes I have because if the finish came off that easy what's it going to look like in a year.

My overall service at the Hampton Va. and Norfolk Va. stores was excellent. HOWEVER, I think that the 30 day limit on the return of unopened boxes of wood is too restrictive. I did initial that there was a 30 day limit for return of wood complete with a restocking fee. In reality, most DIY installers can only install on weekends and nights so it takes us longer than 30 days to complete the job. I put down slightly over 1000 SF of solid oak hardwood in my condo. It took me 45 days working weekends to install the wood. I had one unopened box of wood and the Norfolk store would not take it back even when I said I would readily pay the restocking fee. Most self installers need at least 60 to 90 days for the install so with your current policy, we are stuck with the excess. That is just not fair and it makes me want to look for another wood supplier for future projects.

I’m happy with Lumber Liquidators. They’re good, their price is right, and they have a big selection. Also, the people are nice and I like dealing with them. I recently purchased some hazelnut maple flooring, and its quality is good. I installed the flooring myself and it was easy.

I’d recommend Lumber Liquidators. I got their unfinished hickory tongue and groove and I'm pleased with the quality of it. If I have an opportunity, I'll buy it again.

I'm relatively happy with the finished product, but you can certainly tell that there is a DIY component to the room I finished. Could have used a bit more coaching on connecting the room to the doorway, as well as finishing the last few rows, without the tools there's a bit of a gap that I'm not thrilled with. Based upon advertised sales, I thought I'd get out of there for $400-500 in flooring, but I think my bill was around $700.

Hart's was terrific. Showed up on time, fully prepared, went to work immediately. Dressed neatly and professionally, friendly, helpful and the results were outstanding. They (Rick and Naomi) definitely deserved five stars. Only problem was the LL store, who did not supply enough plastic underlayment for the square feet involved. I had to make 1 30 mile trip to pick it up so Hart's could finish in one day. Outside of that, everything was perfect.

It has been a pleasure spending my hard earned money at this store. The folks there treat you the way you want to be treated, whether it is a purchase or return. I had no problem all around, as well as the use of the payment program assistance. I don't know if it is the management or the organization as a whole, but the store in Chattanooga has been great and easy to get along with. My sincere thanks.

We paid $5400 to have our flooring delivered to us in B.C. I was told it would be here in 7days. It has now been 3 full weeks. I am paying the floor layers stand by time and am still not knowing when it will be delivered.

We’re trying to sell our home and decided to update our counters. We got a butcher block countertop from Lumber Liquidators because they have the best prices. The cost is very well-matched with the quality. It's awesome. They also have a very good customer service. Everyone at the storefront was very helpful and very nice.

On June 13th 2016 I purchased flooring from the Hickory NC store. I paid $175.00 shipping +$55.00 for dry pallet whatever that means??? This charge is supposed to get the flooring to the first dry space on my property such as a garage or a porch. The day the flooring arrived I had limited time before work to get it off of the porch and into the house so I brought help. The delivery driver smelled like he had just stopped smoking ** before he pulled up. The driver refused to pull the truck any closer to the house than about 30 yards down hill. I have a gravel driveway and a big front yard that backs right up to the porch. There was no reason other than his impairment for not wanting to get the truck closer to the house. My friends and I ended up carrying most of the flooring ourselves from the back of his truck.

Very pleased with the engineered wood flooring and installation.

We had two problems. First, the wood had a strong odor. But it faded to low levels in two weeks, and was unnoticeable in a total of four weeks. Second, we should have used some leveling material on our older concrete floor. Hint -- if water pools deeply, it is too low. However, the flooring eventually settled and adjusted to the uneven subfloor after two weeks. Otherwise, the wood was without flaws -- all pieces were usable. Out of 12 boxes, one piece was thought to have ugly grain, and was used in a closet. Cutting was easy with an electric mitre saw and small hand saw. Door frames we cut with a reversible undercut hand saw from the box store, for 15 bucks. Planning each transition made it go much easier. We needed the pull bar in The Kit, especially around doorways.

Installed Natural Ash Select. Quality of the finish was good, 98% of the boards were straight without issues, there was a good variety of lengths, and it was easy to install. I first removed a parquet floor. In last installations I used manila or kraft paper for underlay. This time I used the black foam underlay sold at LL and by others. As I expected, it was frustrating to use as it tears, stretches, bubbles, etc. I would not use that underlay again and I do not believe it made the floor quieter. Other than that the room looks great! Two more rooms to go.

The team at the store was professional and patient with me. They even helped load everything into my car. The floor looks great.

We had an issue of the floor being scarred the day of installation and have tried to get something done about it. I can't even get them to get back with me.

In fixing up my old cottage my worker discovered the original floor under the old ugly linoleum was 6-7 inch Southern Yellow Pine which had never been varnished or stained. He tore all the old linoleum off only to discover that in the center of the room an entire area of 16 feet by 31 inches had been replaced with plywood when some kind of repair had been made many years ago. I searched around but could only find the boards the correct width in a few places and they required that I order a minimum of several square feet more than I needed.

Purchased engineered hardwood then returned as product received was not the same as sample displayed in store. Much lower quality. Thinner, different composition and less veneer.

We had a great buying experience. We visited the store on Brice Road and Morse Road numerous times. But every time, the salesman were courteous. Micheal in the Morse Road store and Johnathan in the Brice Road store. Johnathan convinced us to buy and install from Lumber Liquidator. I recommend both salesmen.

I recently bought composite flooring from Lumber Liquidators because I was trying to match it with another flooring that I needed, and they’re the ones that came the closest to having that. I installed the flooring myself. It seems to be good flooring although it’s too soon to tell. I thought it was discounted but they still charged me full price for it.

We went into the Lumber Liquidators store and their staff was very helpful and we found what we wanted. The sales rep I spoke with was very good. The engineered hardwood I got from them is awesome. Still looks like brand-new and the quality seems really good. It was nice that they had it in stock. We didn't realize they had such a warehouse behind their storefront. We were able to load it in the car and take it home that day. We did the installation ourselves. After my wife laid it all out for me, I knew what to do. It was pretty easy. It was a good experience all the way around. The only real drawback that they had told us was about the lengths which were going to be random, but there were more short ones than there were long ones.

Looks like the package was hit with a fork lift damaging the edges. Mistakes will be made, it's how the error is handled that is important. When I brought the situation to the manager's attention, the matter was resolved to my satisfaction.

We were extremely pleased with the service we received at LL. The salespeople were extremely helpful and knowledgeable. After several visits to the store, they patiently assisted us in selecting the perfect flooring for our house. Couldn't be happier!

The associate was very helpful and knowledgeable. I would patronize this store again based on this experience.

Financing was misleading.

Set the order with sales rep. Manager promised a delivery date and was a week late. My entire project was delayed 2 weeks. Couldn't move into. A month late because of this. Angry. Will never use and will advise against using it.

The first time I went into the store I waited for about 30 minutes for help because there was an indecisive woman in the middle of deciding what she wanted to purchase. So I waited and looked around. When I finally got some help, the gentleman that helped me was great. He gave me pricing, his honest opinions and recommendations. Exactly what I was looking for. I called back a week or so place the order. When the guy answered the phone he literally told me that I needed to call back later because he was busy with another customer and after 9am someone else will be in the shop to help me. I called back after 9 and placed the order. He was very thorough. I did need a couple transition pieces that needed to be ordered. I was told I would have them delivered to my house by the end of the week, they weren't. When I picked up my lumber (which they had on hand) at the shop, the guy loaded it in my truck for me, thankfully.

The entire experience was very disorganized. We have still not seen any reimbursement for product return or work. We were charged for the installation that we did ourselves.

Kameran was a great help in choosing our new bamboo flooring. He was able to show us exactly why it best suited our needs, the right colour and installation tips. The order came in on time. The quality was exactly what was expected and has installed beautifully. I have been recommending Lumber Liquidators to everyone needing new flooring. Thanks for the good service.

I had a great experience with the associates at the store. They were knowledgeable, friendly, and helpful. I had Bellawood solid oak flooring installed in my kitchen. The company that Lumber Liquidators supplied was professional, returned calls, answered questions, was on time, and cleaned up! I had two leftover unopened boxes and was able to return them with no problem. There was very few flawed pieces out of the 10 or so boxes used. I also called the customer service number to get an adjustment and was treated with excellent customer service. I was worried in the beginning when I read a lot of the reviews about other people's experiences. But I had a great experience and now a very beautiful, easy to care for, not to mention, affordable floor!!! Thank you!

I measured our house and went to Lumber Liquidators to order our hardwood and accessories. We were informed that LL would send an expert out to assess the home and take measurements. The expert's measurements supported ordering one less box than I estimated. I questioned it but was assured that he was very experienced. We picked up all of our hardwood and materials and made an installation appointment for a week later. We took the materials to our house, opened all the ends of the boxes and awaited the installation.

Good experience with the purchase of material and coordination at the store. Salesperson at the store, Dave, was very helpful. Install team did a great job and completed the work faster than expected. Please acknowledge these comments to your team that did my project.

They helped me find an installer who came and put together a materials list of everything I would need for the flooring. I then went back to Lumber Liquidators and purchased my beautiful cherry stained hickory flooring. Buying from them allowed me to save about $2000.00 over the next best price from a local floor company. This has been one of the best decisions I have made in improving my home.

There are some store personnel who are great. The floor is horrible, and all customer service does is fight so they don't even have to send anyone to inspect the floor. Huge mistake to buy from them.

We were having an installation of a engineered hardwood floor. We made an appointment over a month before the date. We got a confirmation and telephone call reminding us about the installation the day before. The day of the installation, we got a call stating that they were going to be late due to overscheduling. That afternoon we received a call saying that they were not sure when we would have our floor installed and that we would get a call early the next day.

After purchasing the flooring at the store, I called the installation company. They asked for 3 installation dates. After they said the last date looked like it would work, they set up a 3 way call with the installer. We agreed on the last date. When that date arrived and I hadn't heard from anyone, I called the installation company who did another 3 way call. Installer said vaguely remembered the call but he must have forgotten to write the date down because the agreed upon date would not work. We then found another date for him to come do the initial measuring. So I took that day off from work to meet him. He again DID NOT show up. No phone call that day or the next, no nothing. I called installation company and told them I will not use this installer. They then set up a different installer, Tommy, and it went smoothly after that.

We are very happy with the quality of the product (Virginia Lumber Burnished Acacia). Especially going with 8" planks, no crowning or warping in the boards. The salesman was great to work with and was very knowledgeable on the products as well as installation. Finally, the installers recommended by Lumber Liquidators. Big thank you to Rosewood Flooring and Trim. Frank ** and his team were professional and extremely dedicated to every detail. Highly recommended!!!

It appears that I will have to file a lawsuit to get any response from Store manager at Store 299 in Austin TX. My initial store experience was positive. Then it took WEEKS to get all of my product in, despite my choosing an in stock product because time was of the essence. By the time the product was all in, the installer had 22 jobs in front of mine (they would not let me get on the schedule until all product was in).

As a professional installer, this was a nightmare experience. The salespeople do not know the products or the company system. I found the product through the corporate office after two stores could not find it and told me it does not exist. When they tell you they will call back, it never ever happened!!! And then a "2nd day delivery" took over 3 weeks. And when I call to follow up no one seems to know anything about it. And after all this two months later I still get emails that my order is ready to be picked up. Simply a nightmare!!!

Salesman was very knowledgeable with products in store. Guided us towards the right product for our needs. He was willing to work with us on price to match a local competitor and and ensure we still got the best product for our budget. I'll definitely shop with these guys again if we have another project in our future.

We had a terrible experience from beginning to end. First the quote that they emailed me and I paid for was wrong which was discovered when the installers came out to do the job. They were not willing to do the job for the original quote and wanted to charge me an additional $1600.00. Also they were inaccurate with the amount of lumber they sold me so we were short to do the job ourselves. When we went to purchase more lumber they sold us white oak when we asked for red so we had the wrong wood to finish the job. When we called them they said they would not return the bundle of wrong wood since we had opened it. Our floors turned out beautiful in the end because these DIY did it ourselves. Unfortunately since they screwed up our time line we had to cancel a family camping trip to do the floors - a big disappointment for our family.

I ordered more than $3000 of flooring. I get a call the next day saying I have to drive 3 hours to the nearest dealer to show my ID. I say what is the point of ordering online if I have to drive 3 hours to show my ID? They rejected my order. So I went instead with builddirect.com which was problem-free. I will never use Lumber Liquidator ever again and I will advise anyone that asks me not to bother. They don't like their customers' money.

'Measure twice, order once' should be your motto. I had to order more wood. The installer did not put baseboards that I paid for because there was plenty left in the closets. The quality of the product is very good and my floors look great.

The salesperson, Tommy **, was extremely helpful. I was able to complete my order and pick up the flooring and trim pieces in a timely manner, within what I needed to meet my deadline for having the floor installed. The only thing I questioned was whether I needed the Quiet Walk underlayment. I thought I was buying the standard underlayment, and the Quiet Walk was quite expensive. I could have returned it but ended up keeping it. Great experience overall!

The staff is extremely unprofessional and does not follow up on the requests I had. Although they mentioned they would call me back they did not. It took days until I received a proper invoice. After inquiring more information w.r.t. the measurement of the rooms in my house nobody could tell me exact measurements. It was claimed that vents were not measured (although talking to the contractor the next day, all of a sudden he found notes about this). The store did not complete the order as requested (flush vents were missing). I have not received any follow up calls on the order status. This is very embarrassing for LL. 0 Stars would be appropriate. I will definitely not recommend this to anybody.

You couldn't have nicer people working for you at the Ocean, NJ location. I wouldn't hesitate recommending them.

I've purchased a lot of flooring from the store. My entire house actually. Never had an issue but last time I ordered I went to sign the agreement and asked about the restock fee. Sales guy told me they rarely charge it on a return so I Crossed it off and signed the doc. He then said it made no difference what I crossed off. I informed him it was a contract and it absolutely does matter. When I did do the return for excess wood it was a different crew there who were very helpful and pleasant and gave zero hassle. I was just very unimpressed with sales guy. It felt very used car salesman to me. That being said product is good, shipped on time and had no issues whatsoever. This was my first issue ever with the store.

Something is wrong with my floor. The floor is buckling real bad.

I recently got Bear Oak stair treads from Lumber Liquidators. There's a big facility here in the town where I live, so I figured I'd give it a go. I did look at one other flooring company that was also in town, but Lumber Liquidators had the right thing I was looking for -- the right price and good service -- so I went for it. I was pleased with the service once we were in there. The guy was very helpful. The quality of the product was very good. Moreover, the cost in relation to the quality was very acceptable.

I was looking for a particular type of tile and Lumber Liquidators carries them. Their sales reps were very helpful in terms of the recommendation regarding the tile. I bought samples to see and get an idea of how it would look in our house. Ultimately, I decided against that particular tile because color-wise, it wasn’t quite what I was looking for but I probably will go back and look at some of their engineered hardwood.

Wasn't told at purchase time that the on sale flooring that I bought was not returnable, so I got stuck with a full box of bamboo taking up space in my basement.

We had an amazing experience at our Longmont, CO Lumber Liquidators. First, we purchased strand bamboo to put in our entire upstairs (bilevel) floor. Then, we decided it wasn't right for us (after bringing it home!). We called and the manager, Mike, was extremely helpful and switched out the bamboo to another hardwood, hickory, for no restocking fee. He did everything to give us a very fair price (it was a steal, really!), and we couldn't be more satisfied with the floors! We still need to finish with the baseboard but here are a few photos to see the depth of wood tones. I love the variation in the color and think it will make it even easier to take care of!! Thanks, LL!

Picked up 18 boxes at the Kenosha, WI store. The guys were very helpful and loaded the flooring in our truck. Beautiful, easy-to-install planks made the job easy. We would highly recommend Lumber Liquidators. Great flooring at a reasonable price.

I was helped by Damian in the Dania Beach store. I was doing a repair in a walk-in closet and he sold me seconds because I was sanding and staining the floor anyway. The material was bellawood and I couldn't find a blemish on it anywhere. The aluminum oxide finish was like steel and I used $100 in sandpaper sanding it off.

Misquoted by thousands of dollars for stair treads (I paid for in advance). Rep refused to take responsibility for mistake and insisted I pay the difference. Informed us that doing the work with GMA was 1.99 sq ft and would be 400-500$. It was 5k. Stressed out my pregnant wife and ruined our house warming party. Had to cancel plane tickets and now still have unfinished stairs. For the thousands I spent... worst decision ever. You guys screwed me and did nothing to compensate... Just blame.

The flooring we purchased is beautiful... If only we were as happy with the install. We used the recommended (by Lumber Liquidators) install company and it was a disaster! They were late in delivering the flooring. Left a terrible mess for us to clean up. Neglected to install flooring in one of the closets. Cut the line to our air conditioning unit, which resulted in a $400+ bill for us, not to mention the week of over 110 degree heat without air. Miscalculated measurement... nearly doubling install cost. Little to no help from Lumber Liquidators who sent us to this install company. Nails sticking up, globs of glue oozing out between wood. Overall... I would NEVER recommend Lumber Liquidators or this install company.

We were debating on whether or not to replace our carpet. When we found out how much cheaper it would be to do wood flooring, we went to Lumber Liquidators. The experience was a positive one. Seth and Rachel were very friendly and were knowledgeable about their products. We would definitely recommend them!

We are so happy to have found this product that matches the oak stairs we have in our house. We have installed it in our hallway and dining room and we are going to install it in our kitchen also. If we have any complaints it would be that there are too many boards that are unusable (knots and rough places), otherwise we love it.

I bought the floor, and you forgot to call the installer. This took 10 days, then the installer started 13 days after. They order the wrong nose, this took another 13 days. Your installer didn't to finish the job when the correct nose arrive, he wanted 4 more days. They don't clean, and leave pieces of wood everywhere, for they cut bad, service 7 weeks from the start to finish. And it was only 350 sf.

The purchase of our new wood flooring was simple and inexpensive with a great selection. We chose a bamboo to replace soft pine in our mountain cabin and can't wait to spend time on it.

Purchase about 200 sq ft of engineered flooring from Lumber Liquidators at a great price. Product shipped on time and we were able to "acclimate" it for a couple of weeks before install. Looks great - expecting many years of service.