LL Flooring Reviews

I was disappointed at the amount of wood that was not usable in discount pack and mid range pack of red oak. I had to rebuy 20 sq. ft. even though I went 20 sq. ft. over what I needed in initial purchase and still came up too close for comfort. I now have a lot of oak for bonfires.

Absolutely beautiful! This Cherry Bellawood wood floor is Stunning. Fast Delivery and easy install. It took just two days to do dining room, living room and hallway. We actually looked for about three weeks and visited about ten different showrooms before going with selection! We now have decided to continue the look into our kitchen and family room.

My floors look amazing! I purchased Bamboo hardwood floors from Lumber Liquidators to match some previous wood floors I had installed. They were extremely helpful. The wood floors are quality floors at a remarkable low price. They recommended the installers who were flexible with my schedule and came out and did a very professional install. This was not any easy install because I needed my floors floated to match up against a 1/2 inch travertine. They did it. Thanks Lumber Liquidators!

Our experience overall was excellent. The only challenge was we purchased hardwood, and our sub flooring wasn't able to handle hardwood, we had to trade for engineered hardwood. Also, wrong edging was sent and we had to go get the right edging. However, sales staff and install staff were super!

We wanted to continue in the same flooring we purchased from Lumber Liquidators 2 years ago. We anticipated that the flooring may be different aesthetically, but the flooring was tooled different and wouldn't piece together. We had to open the box to discover your modifications and thus we were unable to return our purchase. This is a service/communication issue that lends to distrust.

Great experience. Great product. Everyone that we interacted with was helpful, professional and pleasant. I would use them in the future and recommend them to others. You have the cheapest prices around. We have used you guys for years and will continue to do so.

My order was handled both professionally and quickly by Bradley **. My experience with Lumber Liquidators and Bradley was a pleasure start to finish. The service was perfect and the flooring product looks wonderful. We chose the products with Bradley's help. Our project was in a very busy part of New York City and the delivery to curb side could not have been smoother.

Overall the interaction with the store and purchasing of products went well. Spent close to $15,000 on flooring, other materials and installation. Floor installation was average. There were a few areas where there were gaps in the floor at the baseboards. They used a filler to address the issue, not sure that is an appropriate solution. I do believe the job was rushed and the installers used were chosen because they were cheaper labor and the installation company could make more money if they used them.

I purchased an engineered wood floor from Lumber Liquidators, initially for 1400 square feet. My installer thought we were running out so I ordered 100 sq. ft. more (had to drive to WPB to get it). They said they couldn't "add" it to my previous order so I couldn't get the sale price of only $1.99 /sq. ft. I think the new price was $2.30/sq. ft. Also the under-flooring which was $20/roll on sale went up to $30/roll. I wasn't too happy about the increased prices, but I ended up NOT needing most and was able to return it, happily. The name is "capstone grey" in beech wood, but it's way more brown than gray. Dark but not espresso with enough variations and no orangey-cherry look.

I purchased flooring online. In order to pick it up you need the credit card that it was charged on. I was in Virginia and having someone else pick it up. The store worked with me and let me sign the paperwork in a VA store so the product could be picked up by another person while I was away. I purchased the wrong product for one of the floors and at 30 days called to see if I could exchange it. They said, "No problem at all. Just come right in." When I showed up and realized I forgot the sales receipt, they again said no problem and looked everything up on the computer. They happily exchanged the flooring with no issues at all. The manager at this store should be commended on his customer service and willingness to keep customers coming back. The flooring has all been installed and it looks great. I will be back to this store the next time I need flooring.

I went into your Miami Gardens location, 3 staff members were on and all were occupied assisting clients. We were in a bit of a rush because we were heading back home to the Bahamas in less than 2 1/2 hours so we were nervous at first. I am a bank Manager and customer care is very important to me. I observed how each member of the team were so attentive and personable that l did not mind the wait. Michael ** came over and acknowledged us while offering assistance. The item was discontinued however he contacted two other locations who had some tiles left but there was a process prior to purchase. He was on the phone while checking his emails in hopes of expediting the process if it was in his power.

The crew at the Salem Lumber Liquidators is absolutely top-notch. They helped us every step of the way in a professional and polite manner. The manager's name is Thomas and he is simply outstanding. This company should be very proud to have him heading up that store. This is the second time we've dealt with Lumber Liquidators. They replaced our floors at the last house and did an excellent job. That is why when we built our new house, we decided to use them.

Roxy makes the experience at your company incredible. She is patient, very knowledgeable, and extremely helpful. She is the reason I continue to go to Lumber Liquidators. She has been the smoothest in choosing, and able to create a love for the job for the contractor.

Within my time frame the wood was delivered and installed. Cannot describe just how beautiful the floors turned out. So happy to get rid of carpet and get a quality product at a great price from Lumber Liquidators!! I took a few pictures to show how good it looks.

We order everything through Bruce ** in the corporate office. It makes it super easy however FTC where it's delivered never seems to be able to find our order even though they called the day before to tell us we have to pick it up the day it comes.

I have gotten a lot of emails from LL with updates on the shipping of my "new flooring", how to install it, etc. etc. However I HAVE NEVER BOUGHT ANYTHING FROM YOU!!! Check your records. I have asked that my email be removed from your list but apparently it has NOT!!! I don't know what your problem but I am getting tired of this. If I ever do have any need for flooring it will NOT be from you! And if the emails don't stop I am taking it up with the FTC and my local AG's office.

We purchased our flooring here in February. Great service at the Beaumont location! We have been back several times for additional products and will always go there first in the future. The guys are always helpful and offer the best prices around. Would recommend them to anyone!

Everything was great. I purchased Brazilian Cherry hardwood floor, and Cherry Bullnose. Sales staff was knowledgeable, fast and efficient, even loaded it in the truck! I have recommended both stores Windsor Mill and Glen Burnie, Maryland to family and friends. Good job. Thank you.

Length of Boards was misrepresented. The salesperson informed me that the length of the boards would be from 3 to 7 feet. I should have asked to examine the lot for there were many many pieces that measured one foot or under that were totally useless.

Lynchburg Store - Custom Home Builder. We love working with Sarah at your Lynchburg VA location. She is always very helpful and responds quickly to any questions that we have. She one time found me SEVERAL boxes of discontinued hardwoods from ALL OVER the country so that I could do a repair (not related to quality of hardwoods) for an old customer. She went above and beyond on that day! We also use the Morning Star Bamboo in just about all of our homes. Our customer LOVE these floors because of how AMAZING they look installed but also the quality of the wood.

3/4 x 3.25 solid maple T&G flooring: Nice product, but price was twice as high as I had previously obtained. But I needed it to finish a project. Not a normally stock item, so if I require more in future I am pretty much screwed. I hope that I will not need more, but as I near the end of project, I will determine that.

You have hit a Home Run with Your manager Chris **!!! He and his crew made the whole experience smooth as silk. From Order - small back order - to refund - he was on top of every detail. Called us by name when we came into the store. THANK YOU CHRIS!

30% percent of the 1,300 sqft of floor I ordered was defective. Also, I was sold stairnose that didn't match my floors. The sales rep was fully aware that the stairnose was not manufactured by the maker of the hardwoods. If I knew up front that the stairnose would not match I would have not purchased the wood.

Love my floor, did not use their installers, chose to go with another and my floor is beautiful! Had good experience with selection of floor. Different choices were discussed and I was able to make a valid choice. I love my floor!

I purchased some Bamboo Engineered flooring from Lumber Liquidators for a newly built home and it had a good price for the quality. Their reps answered all of our questions. The salesman was good, polite and knowledgeable. It was a good experience.

We bought bamboo hardwood flooring from Lumber Liquidators recently. It was the first time we bought something from them and their sales rep helped us look around. We asked them about the kinds of floors, the transaction and the exchange and returns. We installed the units ourselves and they're good. However, we had a couple of gaps that happened but it's because some of the flooring in my stairs has reduced in size. We asked the guys at Lumber Liquidators to give us some tips on installing it and they went ahead and did that. The only thing is that it didn't need to be nailed down because there was one that it clicks. I don't know if that was a good advice because we glued the one on the stairs, but not the rest of it.

My installers went above & beyond. The only problem I had was that the measurer did not listen and did not include the 2 rooms upstairs and did not include the baseboards for the kitchen, so we had to purchase 4 more boxes of flooring. But Edgar worked very hard especially on my stairs and did not charge me extra for more quarter round and underpayment. I was very happy with the quality of the install.

I bought a new house and it was carpeted and needed an update. I found the flooring that I wanted at Lumber Liquidators, and they rang me up and I've got it in a half-hour. It's the Morning Star Engineered Bamboo Flooring, but I have to buy the underlayment for it. I haven't started to put it down yet because I want to get all the things finished first but I can't wait to see how it looks.

I needed hardwood flooring and I looked around a couple of different suppliers and Lumber Liquidators has what I need at a fair price. They had it available and I was able to go right in and get it. The sales representative was able to help me right away. He suggested other things that I might need but I told him I was all set and solved on the supplies. He got the material right on the parking lot and he helped me load it to my truck. It was a very smooth purchase. I was in and out in less than 20 minutes. It was a good experience and they are very efficient and courteous. I got a good product and was treated well by the employees. I'd definitely use them again if I'm due to purchase and I'd recommend them to a friend.

I bought a new house and wanted to put flooring on it. We looked at one store in Corona and they quoted us the price for the bamboo flooring, but we wanted to purchase it out of another store in Lake Elsinore, which is a 10-mile difference. The girl in Lake Elsinore wanted to charge us more to have the flooring delivered. She said that the Corona store didn't have it. But I ended up calling the Corona store and ordering it over the phone and they had it delivered for the original quoted price, so the girl in Lake Elsinore store just lied to me. So I wasn't happy about that. We installed the flooring ourselves and it's easy to work with. However, it's cheap and it started splintering when we mopped it with some water. So we're trying to fill it with the polyurethane to keep it from splintering. I would not recommend this flooring.

I went to Lumber Liquidators to get flooring for my kitchen & entry hall. I was told that the flooring I liked wasn't waterproof but almost waterproof, it's very durable - perfect for my 3 large high energy dogs. I told the man they like to run around the house chasing each other & he said the flooring is perfect for that. I had the floor put down by a contractor & a few months later I had a slight water spill - about 1/2 gallon that I immediately cleaned up. The boards ended up warping even though it was cleaned promptly. Within a couple weeks of getting the flooring I noticed a chip in it. Now it's been down for a couple years it's all worn, warped, & looks horrible.

My son is a teenager and we're trying to get his bedroom updated. I ordered some hardwood flooring online from Lumber Liquidators and I got it on sale. It was a great deal. I have never purchased from them before, so I was a little nervous about it. We then picked up the flooring at the store. I didn’t know what the quality would be, but I was very pleasantly surprised. My husband is installing the flooring. He has some experience and he just started it today. He got a fifth of the room done. Also, my brother who does fine woodworking and does a lot of really high-end pieces said that our purchase was a very good quality wood. We love it and I would definitely purchase my next project from Lumber Liquidators.

From beginning to end Lumber Liquidators failed. Ultimately the job that was done was poor. Installation and material both were sub par and resolution of the problem has been an issue as well. We thought we might finally be getting to the end of the 6 month ordeal and they didn't deliver the material to do the repair today as they promised. Now all of a sudden, the material doesn't need to be acclimated to the location. I believe that was part of the problem when the original job was done. They mismeasured, had to bring in additional material and then didn't let it acclimate. I called both the installer and LL corporate and again no response to my concern. Buyer beware!!! I'll update with the whole.story in the near future and will also update with the balance of the pictures including the areas where the boards have popped up completely.

I've bought some stuff from Lumber Liquidators the last couple of years. This time, I bought bamboo wood flooring. I moved into a place that needed the wood flooring, so I put it in and the homeowner bought it. The cost is fine and the quality of the flooring is very nice. Also, the sales rep I interacted with was the perfect guy to work with. He was completely professional and pleasant. I did the installation myself and it was easy. That’s why we're willing to go back at Lumber Liquidators. Overall they were friendly, courteous and knowledgeable. I had a great time with them and they’ve taken care of me completely.

I was getting estimates from different companies but I bought my flooring from Lumber Liquidators because it had a good price and quality. They got good people working there and they treated me well plus they helped me a lot choosing the backer board. Everything was fine but there were two boxes that were opened and I didn't say anything because sometimes it just happens and I was able to finish the floor. When I started putting the floor, there were pieces that were already cut and I don't know if there were missing pieces there too. But everything went well, it was easy to install and it came out really nice.

I got some lumber from a job site where they were just getting rid of them and throwing them in the dumpster. So I gathered it all up and I was using it for my house but then I ran out. I needed more so I went to Lumber Liquidators and got the 3 1/4 inch oak rough flooring. The gentleman that serviced me was very good. He was right there and when I asked any questions, he answered. He gave me a price and it was very fair so I bought the product.

We had water damage in the kitchen and then I looked at the rest of the house. I said I'll rip up the carpet and go right straight through. I tried to purchase 600 square feet of flooring from Lumber Liquidators. I picked out the underlinement and the bamboo flooring. The sales representative said he had it in stock and it would be delivered Thursday. This was on a Saturday. So, that's great. The delivery is $300 since I have stairs. It was a rip-off but I went along with that. I waited for five hours on Thursday. I finally called him and asked for the time of delivery. He said they don’t have most of the order because they have to get the rest from out of state. I told him he didn’t tell me that when I was there Friday or Saturday. I have contractors coming to put the floors.

We went to LL for flooring on our latest project. We were told that solid bamboo would be great for a rental and that it would not scratch. We were also told that not everything was in stock but would only take 1 week to arrive at the job site. After 2 1/2 months I was still going over to the store and looking for my wood. All together I had 8 phone calls and 5 trips to the store to try and get the rest of my order, I was even called a liar when I told them the bull nose was not what I ordered. He did later apologize and said "I didn't know we carried that item".

Worst experience. Product was defective and customer service works harder to avoid the customer than it would to talk about the issue. One horrible company. Google health concerns and class action lawsuits on them. True scum. Avoid at all costs.

I bought hardwood floors from Lumber Liquidators since our floors had not been updated for a couple of years. However, the boxes were too big and too heavy and they didn’t tell us about it, so we decided against purchasing the floors and returned them. They should let their future clients know the location, the weight and size of the boxes when they're going to pick up the hardwood floor. On the other hand, the reps were helpful but we paid for the flooring at another location and the store manager there was very assisting and he had told us to refer to him for questions.

Mark was our sales agent. Did an excellent job and cut us a great deal. The floor (Burnished Acacia 1/2-5" engineered hardwood) could not be more beautiful. We knew it would be a job and it was but it could not have come out any better. We were originally going to float the floor but Mark told us we should staple it and he was certainly right. I would and I have recommended Lumber Liquidators to everyone. Thanks again to Mark of Knoxville Lumber Liquidators. He was most helpful at every step.

A couple of years ago we did our living room and we wanted to upgrade our two bedrooms so we purchased the laminate wood flooring from Lumber Liquidators. Their sales reps were all very helpful. Then we had a family member help us install it and it was fairly easy. We only had it for a couple weeks but it's great. The cost was what we were looking for and the product seems to be doing very well too. Everything went well, from the order to delivery and even when we returned some left over. The customer service was great but it was surprising that we physically had to go to an actual store within 48 hours after we made the order and pay for it than just pay it all at one place. It was a little challenging because we were so busy doing so many things. Other than that, it was a great and satisfactory experience.

My floors needed to be updated. I purchased engineered floors from Lumber Liquidators and I got very good service from them. I’m also fine with the price and the quality. My experience was very good.

Store 288, Somersworth NH - No Refund on unused unopened boxes just over 30 day limit. Bought over 2000 sq. feet Bellawood for new home construction. Floor install was delayed by builder. We requested an extra week to return just 3 boxes or 65 sq. ft. and were told no by the store manager Jim **. Only give a store credit. We had new home and no use for credit. We exceeded 30 days refund limit by a week and even told them before the 30 days was over. No flexibility. Be careful with this store. Not flexible or appreciative for big sale over $10,000! Beware.

I bought flooring from Lumber Liquidators. It's great and looks nice. I had normal interactions with the sales reps but I noticed that when you walk into Lumber Liquidators, they are not always in the showroom area. Sometimes, you have to wait around for them to come out to the front. But it was a great experience.

We purchased some flooring from them a couple of months ago and just now ready to install. Some of the boxes of Calico Oak laminate would not stay snapped together and some had broken pieces of wood inside the grooves. We tried for a week but finally had to take it back. I had heard some bad stories about customer service but Aaron **, store manager from Jackson, MS was very helpful and made things right for us. We have used them before when we put in two other rooms of our house with no problems... A little inconvenience for us but the friendly helpful store manager made the experience much better.

I bought a little piece of wood that I needed to replace a spot. Its quality is good. The installers did a good job. The floor looks even and you can't even tell that there was a patch. Lumber Liquidators is a good store with good products.

I want to sell my home so I decided to update the flooring and got Bamboo flooring from Lumber Liquidators. The sales representatives were great. One package came in broken and they fixed it immediately. I’m in the middle of installing it myself and they've been good so far, but it’s only been in for a couple of days. It was pretty easy to work with. It held up when I was trying to make cuts around door frames so I have no complaints about it.

I purchased bamboo floors from Lumber Liquidators. I already had a spec in my mind of what I wanted and the girl who worked there was pretty nice and she helped me out loading the car. I already put the flooring in myself and it was an easy thing to do as I have tools. The experience was good and it was cool because I bought about 800 feet and I had some extra and they took the extra back. The flooring looks good and I’ll see how it holds up.

I asked some contractors for the best place to buy flooring and they recommended Lumber Liquidators. The quality of my purchase is good and it's more expensive, but I like it. I ordered separately last time because it’s customized. The sales rep was very nice and so was the manager. They were very cooperative, helpful and explained everything that I wanted to ask. They were friendly and professional, especially on estimating. It’s almost perfect. I was really impressed. I'm planning to do the whole house but I need to do it little by little. The flooring is very nice and easy to clean unlike the carpet before. I’m waiting for a little bit and if there is a sale, I’ll buy more.

I recently bought bamboo flooring from Lumber Liquidators. They were the cheapest around. I walked in their store and the sales rep asked if we needed help. I said, “Not right now. We’re going to look around a little.” When we found what we were looking for, we told the guy we were ready and then placed the order. But there were some sale signs that were put out prematurely. He said that I would have to wait a day or two to get it at that price. And the store is 45 minutes from my house. So, I said, "I’d like to get it for the sale price now if I could." He said he had to make a call. So he made the call and they said they would honor it. Overall, it was a pretty good experience.

We got engineered hardwood flooring from Lumber Liquidators and the sales reps were really good. They gave us choices and were a lot of help. Then we had somebody else install the flooring. Our flooring is too expensive but it's good. Overall, Lumber Liquidator had a friendly service and they did a good job.

We paid LL to come measure for the quote and then finalized the quote with the store. On day 3 of the install with our concrete sanded and primed, we were told by the crew that the measurement was wrong and 3 rooms were missing on the quote. We needed more materials, labor, etc. which would cost another $2000 to finish our bamboo floors. The store and installation crew said the measure sheet which required customer's signature was never shown to the customer. The installation crew just halted until we paid the additional money and bought the materials. They also broke our king bed worth over $2000. They shove it into our master bathroom and wedged it between the vanity, closet and toilet. We are happy with the floors but we will never used LL again. We feel that it was scam to get more money out of us. All the way from the measurement to the install being halted.

Lumber Liquidators was advertising promotions, and there was a small discount as well as the 18 months free financing for the distressed bamboo, click-together floating floor that I purchased. The sales rep was very friendly and helpful during the process of choosing a floor at the Grand Junction store. The store manager there was very friendly and polite on the phone, but doesn't necessarily deliver. The follow-through wasn't great. Where we really ran into a snag was when it came to installation. The measurements and lack thereof, and not correctly deciphering what we needed as far as transitions and T-molds was a little irritating. What they ended up doing is not coming out, measuring, and checking out the scene in person, which is what we were told would happen. They called on the phone, asked a few questions, and then decided that they could figure it out. But that wasn't the case.

This is a follow-up review to my initial review of my purchase from Lumber Liquidators. Like my first review, we are very happy with the product and everyone that we dealt with at Lumber Liquidators. Our only issue is with the installation company that they use. Watson continued to disappoint us throughout the entire process. Missed appointments, no follow-up, no returned calls until we got Sr. Management at Lumber Liquidators involved.

I recently purchased Maple flooring from Lumber Liquidators and the rep down in Santee was absolutely stellar. I’m a really uptight, straightforward and rigid person but I walked in there and he rolled with the flow. My first question was if they give out samples and he said yes. I told him how many square feet I have and that he needed to help me cover my floors and he just laughed but he was really good. The flooring's still in the box and still being acclimated. I'm figuring if a week’s acclimation is good or if I’ll do a month’s acclimation but I haven’t had the time to put it in. This is my first weekend that I’m going to have a downtime and I have a mile-long chore list. Lumber Liquidators should hide thousand dollar bills in random packages and let that be a marketing tool.

When we tried to return the damaged floor that was unusable, we were told that it was ours to keep since the box was opened. How can you not open the box to see if it's damaged or not? By the company's instruction, you have to open the ends of the boxes in the room and let the flooring act-lament to the room. When we laid the flooring some pieces were bowed and knot holes and joints were broken and missing, also split. So how do you not accept a return on the purchase of the damaged wood. They only take back unopened boxes!

Always courteous and knowledgeable. In the past few weeks, I went to three different stores and I found the staff to be friendly and could answer all my questions. Even when I was just returning merchandise, they were quick to handle the return.

First what I ordered online was not available for pick up so I decided to pick another one which was more expensive. What I picked up was different from what I saw in the store. Mine's was a smooth surface and not the one I got. Now I feel like I wasted my money and never realized it until the guy installed the whole floor. I feel disappointed and have to deal with my wife's complaints everyday she steps her foot on the floors.

When they delivered the wood flooring there were six or seven boxes of flooring that was severely damaged and had to be returned (why would you even ship the material that way), we had to wait for shipment of replacement product. Held up the job. We ordered stair nosing that was supposed to be delivered within a week of order, did not receive order for 3 weeks, held up the job. When we called the store where we purchased the product, they would tell us "We will have to call you back." Never got a call back, we had to call them back to find out what was going on. Very disappointing! Also they are supposed to give us a credit, still have not received credit back on my account.

We were doing renovations at our house and had our hardwood floor recently installed by Lumber Liquidators. It was good with the sales reps. I described to them what I need, they gave me a sample, and I ordered over the phone. Everything looks fine, so far.

The whole experience with Lumber Liquidators was a good and informative one, I had a valuable lesson re: hardwood floors and the salesman was very enthusiastic and helpful. He helped me narrow down my choices by explaining the benefits of different types of woods.

Purchased 10024093 on 6/5/2017. On 6/8/2017, I called 1 hr in advance to pick up 25 of 50 boxes. We ended up picking up 34 of 50 boxes. On 6/11/2017, I called to schedule a pick up for remaining 16 boxes and was told that I may have the wrong flooring. I was asked to bring in an empty box of what we received. I was then told that the flooring we received and already installed 70% of had been installed incorrectly because we received the tongue and groove version and not the click lock version which I paid for. I was told that I should have or at the least my installer should have known the difference.

The pricing point for the floors of Lumber Liquidators was really great but they didn't have any sample online, so I wasn't able to see what the floors actually looked like. If you're selling something, you should be able to have a sample of it there. Other than that, they were accommodating during the buying process and it was an okay experience. However, I had to return the wood floors I bought because it got wet by the rain during the delivery. The delivery guy did not put any plastic on it and left the doors open with some rope tying it together. I was so upset. I would have liked for them to get a better delivery service.

We bought over $4000 worth (both purchases) of Australian Cypress flooring for two rooms in Oct. for winter/spring projects from Brewer, Me L.L. We were told by a woman when we bought it if we had any left over, they would buy it back. We actually had to buy more because of all the boards we couldn't use that were cracked/split, knot holes dropped out, etc. and we got credit for one. After it was all done, we had one full box we didn't open and half of another left over. Called Brewer and the man said he would not buy it back. I don't understand why he wouldn't buy, at least, the box we never opened back. Don't think we'll be going back there for future projects if that's how it's going to be. Too bad though, we love our floor.

DON'T BELIEVE WHAT LUMBER LIQUIDATORS TELL YOU WHEN YOU ASK WHAT TYPE OF FLOOR YOU SHOULD USE IN YOUR HOUSE. Extremely unhappy, after paying over $5000 for floors in a couple of my rooms in February of this year, the floors are all buckling. The store told me that it was installer problem and to contact them. The installer told me that it was the humidity that is causing it. If it is humidity, then why in the world are they selling this floor in Florida. Told me to go out and get some dehumidifiers to lower the humidity to under 50%. We have central air. So now if I want nice level floors, I have to go and get dehumidifiers for the rooms and spend extra on an already high electric bill. And I was told that this may not work. They don't tell you the whole truth when you ask them what type of flooring you should get.

Every time that we order from Lumber Liquidators, they are here on time, they do the delivery as we ordered it. So, I got no problem at all. Most of the time, the stuff that we order is lumber and they also have good quality flooring. I install them myself. The only thing that I had a little concern with was the last time I ordered some floors, nobody told me that they will discontinue. I had to return one box but they cannot receive it anymore. So, now, I just stopped with the box in the house which I paid $125 for and I don’t know what to do with that floor now.

For the most part I was pleased with the condition of the product at delivery, however, there were several boxes of flooring that were in poor condition. In fact 2 boxes had been broken open and delivered to me with tape wrapped around the box. Several additional boxes had damage to the corners and consequently some of the flooring inside were damaged and in some cases were unusable. Also a supply of 6 or 8 tubes of adhesive were sent along with my flooring even though I nailed/stapled down. I did not need the adhesive for this job yet it was delivered and I was charged for it.

Acacia wood: Wood flooring turn out great. Everyone who see it, love it. Was reasonable price and pretty easy to install. Also great service. We would recommend Lumber Liquidators to other people and relatives. Love it. It's really pretty. We are showing it off to our family on Father's day.

I bought some hardwood flooring from Lumber Liquidators for a remodel, and I love it. I like the flooring's character the most and the cost was fair. Their sales rep was detailed and friendly and everything went good. I installed them myself, and it was easy to work with. Overall, it was a pretty smooth and great experience.

We had just regained an apartment in the house that we owned. It was an apartment we were renting and we looked at the floors. They were not in a bad shape, but they didn’t look nice and we wanted something to make them look better. But there were too many linoleum tiles installed on top of each other, so we couldn’t put hardwood in the way that we wanted to. We purchased the Antique Strand Click Bamboo and a natural-colored bamboo floor that was not Antique but it was also a click solid bamboo floor. Both were Morning Star products from Lumber Liquidators. We went with the Click Bamboo because it was a quicker and a less expensive solution cause I would have to rip up the linoleum and then fix the wood and then try to make sure that it could take nails. It was too much of a gamble.

The staff at the Spokane store were very knowledgeable in providing needed information and the tools to perform the flooring install ourselves. They readily accommodated us with the order being placed by phone and from Alberta. We will use your company again.

Laurie has been amazing since I first started my floor project. She showed patience, concern and knowledge about what was available. Laurie was able to help my contractor when I messed up the order, She fixed my mistakes effortlessly. I would highly recommend both the store and Laurie.

The store I purchased my wood flooring in Torrance, Ca has very friendly, patient and knowledgeable staff. Our project was delayed since the pre-finished wood flooring was rougher than the sample on the show floor. Lumber Liquidators exchanged it with the right product. Our floor looks beautiful!

When I placed the order I told the sales person that this was the highest price I had seen but Lumber Liquidators was the only store that could deliver the product in a timely manner. It was at that time that the sales person explained to keep a watch on the price of my product as it could possibly go on sale within the 30 day set limitation... which I did, and which it was. There was no mention of the 800 sf prerequisite. The $6.59/sf price was actually advertised on sale for $1.00 off by the manufacturer. When I called this in to Lumber Liquidators I had once again been told by a representative that she did see the difference and all should be approved but had to naturally "pass it up the chain". Again, no mention of the 800 sf prerequisite.

Everyone was so helpful and knowledgeable. When loading they were conscientious, making sure each box was full and undamaged. We love our new floor and so does everyone who sees it! All the staff seemed concern about our needs and made sure we had everything we needed.

I needed a few pieces of red oak flooring and I thought Lumber Liquidators would be the perfect place to get them. At first the associate told me you didn't have only a few pieces of the oak flooring but after he looked on the computer, he told me that indeed he had a bundle of red oak back in the back. It was perfect and the price was right. The associate even loaded the bundle in my car.

The product they sell is excellent but communication with the sales reps is lacking. My wife and I visited, picked out what we want and the sales rep said they had sale coming up and that he would call/email us when it went on sale. Well, the sale occurred but we never heard from the sale rep but luckily I ended up hearing the advertisement on the radio the last day and called to place the order in time. Also, we had someone come out to our house to measure for flooring and they left floor vents off of our order after I made it clear that we wanted them. I called later to order the vents and they told me it would call me in 3 weeks, we are now going on 6 weeks and I haven't heard anything. If you are not going to call or email, that's fine but just don't set that expectation with your customers!

When I bought my house, it was already carpeted. But my wife has allergies and asthma and carpet holds too much crap in it. The floor was pitched three quarters of an inch to the middle. So I had to rip off all the sub-floor off and raise all the floor joints off. I had a lot of work to do just because my wife wanted hardwood floors which can't hold the bacteria, bugs or dust.

Damon is doing a great attitude and is doing a damn fine job. This was my first adventure into buying flooring and his product knowledge paid off for me. Specifically, Damon gave me assistance in product selection and follow-on order modifications. He provided this excellent service even though the store was obviously understaffed. Because of Damon and your excellent product, I will highly recommend others come to your store and I will for my next project.... Whenever that is.

Purchased 4m tranquility vinyl planking due to the waterproof advertising that was assured to me. Floor was not waterproof and swelled seams. Warranty service is rude and a joke. Buyer beware, as always you get what you pay for. Shame on me. I should have known better. No help on replacement.

Pros: Good prices on flooring, sometimes helpful staff, semi-helpful install videos. Cons: Expensive underlayment; I get so much spam marketing materials now in email and regular mail; some staff members weren't very knowledgeable; install videos lacked details (only covered basics).

Everyone was helpful, honest about prices. Kiko was very knowledgeable about the different options for us. We were very happy with the installers, they did a great job. We would recommend Lumber Liquidators.

The ordering process (including returns) was perfect. We used the national number as well as our local branch. Their recommendation for installers, Isaac RM Flooring, exceeded all of our expectations. The installers were meticulous and professional. We are thrilled with the final outcome.

I purchased some stuff for remodeling my living room. After I finished my project I realized that I need just one piece of trim wood part to complete my project. So I called the store and placed an order in May 30th. Salesman told me "it's not in stock and you will get it between 7 to 10 days." Since then I called them twice and I have not got my part so far. I would like to know if my part will not be ready soon, do not waste my time and look for it in other store.

I ended up going to Lumber Liquidators because I ran out of wood flooring for my kitchen halfway through. I was very impressed with how friendly and helpful everyone was. I was greeted as soon as I entered the store and they were eager to help me find something to finish my kitchen floor. I did find something that worked and I absolutely love how it came out. :) Thank you.

Quality of service and product were great. We had to place an order for our floor. Got a advertisement that floor was on sale for $1.00 less a sq. ft. Called about this and was given a credit. Love the floor and service from all when I would call.

Things went well at the shop - help provided each time that we went in was great. Staff was very knowledgeable and helpful. Setting up installation with 3rd party was a little stressful. Took weeks to get a call back (number was incorrect at first). I know I'm anxious to get the HW floors installed but I was hoping that once we picked up the items, it would only take a week at the most to get it installed. Good learning experience for me though.

We bought Virginia Mill Works Prefinished Engineered Tobacco Road Hardwood Flooring 5 years ago to put in our dining room. I've really liked it. When you walk on it, it has a softer feel to it on your feet and I like the different coloring of the wood. This is why we bought more to put in our living room and hallway.

Very easy to talk with, answered all of our questions and helped us finalize our order. Our bamboo engineered hardwood floor has not been laid yet but I have already recommended them to friends. We used Lumber Liquidators in Evansville, IN.

Adam at the De Pere Store was very helpful and very knowledgeable about all the products we discussed regarding which flooring we should purchase (Stranded Bamboo Hardwood) based on our installation and recommended several options to best use as a mat and differences for sound and vapor barriers. Great store and knowledgeable people, something you can't find in many places. As a retired engineer I can truly appreciate people with that are informed about the products they sell.

Bought flooring to match some we had leftover from project 4 years ago. Matched pretty close. We jut mixed new with old and it turned out well. We have this bamboo in the majority of our house and it looks great.

We are absolutely loving our new floor! We've had so many compliments. It's better looking than I thought it would be! Thank you Lumber Liquidators, thank you Morning Star. Our installation included the family room, kitchen, dining room, living room, and entryway. It was about 1000 sq ft.

I want to thank the folks at your Hartford location for helping me with my current project. I had previously replaced the carpeting in a large portion of my home with Bellawood 3" x 3/8" natural solid oak flooring. When we decided to replace the carpeting in one bedroom I went into the store and found out that the flooring was discontinued. This is a product that I was really happy with and let the people at the store know that. After reviewing the options with them, I decided to have the flooring shipped in from two other stores that still had the material in stock, for not only the bedroom I was planning on but for two additional bedrooms as well. The shipment was delivered and placed in my garage as requested. I've now completed one room and have two to go. The flooring has been great. Once again, thanks to the folks in Hartford for their help.

We are so glad to have decided to check out Lumber Liquidators in San Marcos! They have friendly and knowledgeable staff with lots of patience. :) A great selection and amazing quality for unbeatable prices! We fell in love with engineered bamboo flooring called Fall Harvest and Kara (the sales associate) who was so informative helped us with all the little things we wouldn't have known to buy (thresholds and T-Moldings) and got our order finalized seamlessly! We were lucky the bamboo was in stock, and we didn't need to wait like we other stores! Our floors were installed a week after and we were blown away by how beautiful and high quality it looked and felt! We will be buying flooring for our 1st floor from them again as we have no doubt they will have what we need at very competitive prices! This is a review that is unbiased and we were not paid or received a discount for it!

Doing a major remodel on an old property that we just acquired. We needed nearly 3000 sq ft of flooring. I stopped into Lumber Liquidators in Albuquerque NM. They were extremely helpful in making selections for this project. We have gotten Bella Lumber for our home from the same store and very happy with it as well.

Kevin at Braintree/Quincy location is well knowledge and honest with your buy. We found a good quality solid wood at special rate, even better than Engineered Floor. One side down is the no return policy but we knew ahead of purchasing.

It was a pleasant experience shopping and purchasing goods at Lumber Liquidators. The employees took time with me as I noticed they did with other customers as I waited my turn. I was not rushed into making a decision. I had checked several other companies for my desired product and service extend by your representatives, especially, Brian, at the Mobile, AL store was the best. He is certainly an asset to your organization. I am passing the word on of the service I received.

The Redlands store appears to be understaffed and fresh to their roles. In placing two separate orders online (for identical flooring each time), both orders experienced delivery issues. The first being it was never scheduled and ended up 5 days late, the second being I was charged wrong and should have paid more, even though the system calculates it when ordering. On the second order, they also send sub-standard underlayment (LL brand and not Dream Home as ordered). They tried to tell me it's the same but it was not what I ordered and did not match my prior underlayment so they did end up taking it back and sending the correct material.

Picked up 53 boxes of bamboo flooring at the S. Hackensack store and found 1 damaged box (end) and product. There was no more product in the warehouse so the mgr. said to take it, use where shorter pieces were needed. Made sense. When I took the boxes into the house I found 2 additional mangled boxes (forklift to the side of the box). Since they were on the bottom row and middle of the pack there is no way the forklift operator or anyone else loading wouldn't have seen the damage. Brought all 3 damaged boxes back to LL the next day. Accepted with no question and replacements would be delivered to my house.

Overall things were very good. The people at the store were helpful and knowledgeable. We did feel the T-strips were difficult to understand. What went where and don't feel we got quite the right thing but weren't sure. Also felt $200 to deliver was a bit much but we were able to borrow a truck to pick it up. Floor is beautiful and pretty easy to install. All went according to what they said. Very good experience.

Overall, the experience with Lumber Liquidators was ok, but not great. We visited the store a couple times before deciding on the flooring we wanted. One salesman was great, the other was grumpy. We bought the flooring over the phone from a different agent. The price was great. The flooring came sooner than expected, which was nice. The pickup at the store was again a mixed bag as one salesman was helpful, the other seemed put out to be helping load the wood. The flooring itself was a far cry from the 'premium' we expected.

Very satisfied with purchase; great customer service before and after the purchase, I bought the Bellawood solid hardwood floor and it was great. This is the best place to buy your hardwood floor! Will definitely buy from them again.

It was the first time I’ve purchased from Lumber Liquidators. I got the engineered hardwood flooring and as far as I know, it’s good quality. Both gentlemen that happened to be in the store were very helpful. They’re focused on pointing out different color flooring and stuff and it was a good experience overall.

The men working here are very helpful and knowledgeable of the products they sell. Our many thanks to David and Branden working at the Panama City branch, for all their great advice with our flooring! We live in Dothan, AL, but it was definitely worth the drive!

I have nothing but good things to say about the people in the New Cumberland store. I called on numerous occasions to get extra flooring or sound proofing. Whatever I needed it was always there waiting for me when I arrived. Floor is down throughout my house about 2500 sq ft and it looks great. Everyone there was very helpful with all my needs. Thanks guys.

The salesperson Ray at Leesburg store is fantastic. He is right on with details of the products and recommended the most fabulous floor for our guest house. He was also informative on the sound padding and why it is a good idea to use this product. He also helped me select the tile for the kitchen and the details for installing the thin-set system correctly. We are very pleased with this salesperson.

The product itself was great. The Williston store was the worst. When I went to pick up they put it out in the middle of the parking lot on the ground. Came out verified I was picking up said "here you go". Went back inside. I ordered over 700 square feet of Brazilian cherry. Went on to buy straps. Lady at the counter wouldn't even stop using computer. But they were all smiles and willing to help when I was first buying the floor.

Some of the people I dealt with at Lumber Liquidators were great. Others were not very helpful at all. The items took a bit longer than expected as well. We will be doing business again so hopefully it will go a little more smoothly than the last order did.

Was given the wrong pad. They came to my house to exchange. Was given the wrong flooring, (explained upon purchasing that color needed to be consists) had to swap it out. Received bad quality stair treads. Had to swap those out. All in all a month long project lasted well over 2 months. Everyone I talked to from LL thought that was fine.

I am a residential building contractor in So RI, 50% of my business is interior woodworking. I use Lumber Liquidators on a regular basis for customer flooring needs. John from the Warwick sales staff is professional and experienced. He gets me in and out quickly with the right stock at the right price. Special orders are followed up on and deliveries are on time. My clients are please with the quality of material, installation, and price. I do not advertise, the majority of my jobs are customer referrals. I depend on my suppliers for professional service. Lumber Liquidators are one of the best.

We bought engineered bamboo floors. Not only was the staff in the Hickory, NC office knowledgeable they were also very honest. They explained the process needed to install the floors with ease. Will recommend this store to all my friends and relatives.

We received a great product at a good price with friendly and honest service. We are very happy customers and will be doing business with them again. We have had so many compliments on our new floors and have told them where we got them. This has truly been a great relationship.

Well, the Engineered Wood Floors that I purchased from Lumber Liquidators in Warwick, RI were great. Good quality, easy to install, and they look great. However, the older gentleman that "helped" me wasn't very pleasant. He had the personality of one of the planks of wood that I was purchasing. On top of that he didn't seem like he really wanted to help me when I had questions about the items I was purchasing. Had the Lumber Liquidators' website not had good information on it I would have just left and gone to Lowe's or Home Depot.

Great company. I used the Evansville, Indiana store. Have been there twice and received great service both times! Will absolutely use again!! Salesman was very friendly and knowledgeable. Store manager was great to deal with. A very pleasant experience! Everybody should buy from here!

Due to water damage because of heavy rains this winter, approximately 80 sq ft of flooring needed to be replaced. When I called to order, I was told that the product was discontinued and that there were only 4 boxes of the product left in the entire LL inventory. I ordered them. The product cost was $150.52. LL charged me $174.00 for shipping!!! The boxes seemed like they were in ok shape when they arrived so I signed for them.

I submitted my complaint in January but in five months can't get satisfactory answer. In fact l can't get to talk to competent person. I sent emails, left phone messages, sent letter and no one has called me back. There are countless Lumber Liquidators customers complaining about the same problem with same product as me with pretty much same results as me. Needless to say l will never buy anything else from Lumber Liquidators again.

The manager at your Rancho Las Vegas location was outstanding and most helpful. The floor panels were easy to apply and I finished the job in one weekend. This is my second interaction with your company. I shall use you again.

Overall, the product seems to be fine, but I found that the salespeople in the stores have very limited knowledge about what they are selling. The person doesn't necessarily have to be an experienced contractor but at least be able to guide customers to what they may need. I had to figure out and search for things way more than I should have had to.

Great customer service. Henry at the Tinley park Il location was awesome and patient. Also Shawn at Oak Lawn location was very helpful and made my floor buying experience easy. I will recommend Lumber Liquidators to all my family and friends for quality service.

My in-store experience was good; a manager helped me select and order some engineered flooring, vapor barrier and an installation tool. Wait time for the product was to be about ten days, and I received notification within that time-frame that the order was in. Unfortunately, when I picked up the order, the installation tool had not yet arrived. It took another 2 weeks to get the tool, and the explanations given weren't convincing; I suspect the warehouse had run out of the tools and had to bring some in, that the notification I received wasn't adequately checked, that the on-line inventory was inaccurate or dated. I understand that these things happen, but next time just level with the customer and do what you can to make it right.

I have to say I was very pleased with the service and quality of material that I purchased. My big complaint is that I paid cash for both orders that I made and I returned 2 extra bundles of flooring that I had and I could not get cash back now. I have to wait 3-5 weeks for a corporate check. I could have used that money over the weekend especially since I paid cash in the first place, I work in sales so that makes no sense to me at all, if you are not going to give cash back then say that upfront because I would have paid with my card, and saved the cash.

I ordered 8 7/8 pine flooring. 1500 sq ft of it. I was charged a lower price so I went back in to ensure that it was the correct size. Is ensured it was OK. I expressly told the gentleman that I needed it by the next weekend which he says he do his best to meet. When called, it was clear nobody expedited my order and it was late pushing my schedule a week. When I picked up the wood it was 6 7/8 and I was told the larger size was discontinued. I was offered a small discount that hardly covered my wasted time. Not a good experience.

Our Sarasota Store is GREAT!! Excellent service, friendly associates, good advice. We purchased Morning Star Bamboo and 2000 SF looks beautiful. They were right-on with number of boxes needed, including underlayment. I highly recommend my friends shop for their flooring there.

As you are aware, the bamboo flooring I had installed was defective and LL credited me the amount of the flooring. The original install was not reimbursed. I purchased the flooring with engineered hardwood and had it installed by the store installers. The install went smoothly; the installers were wonderful - meticulous in their work and expeditious in timing. They were kind and respectful of me and my home. I couldn't be happier with the outcome. Thank you!

We bought 5 boxes of cherry Brazilian engineered wood flooring and had our contra cutter come to install it. After he was one-quarter done we looked and realized all the covered were mixed! Oak, brown, many different shades but NO cherry Brazilian. The store offered to have us but extra boxes but no replacement or discount. They said it is suppose to look like that. Floor sample in store had some variations but??? Wow. I went up to management and the wonderful lady said we should not have been treated that way and shipped TWO new boxes FREE. Our guy went through all boxes and got a decent look. But honestly? Mostly shades of brown. No reddish visible. I will not use lumber liquidators again.

I love Lumber Liquidators!! I always find what I am looking for and at great prices. The staff is extremely helpful with suggestions on your project you might not be thinking about. Though I knew what I want and staff showed me options that change my mind on how I was thinking and resulting a better fit for me. Thanks...

After buying 1100sf worth of flooring, found out once I brought the flooring into my home that the flooring was made in China when the sales rep clearly told my wife and I that it was made in America but just the raw material was sourced in China. Huge lie! 2nd upon opening the boxes the flooring had such a terrible smell, it made my wife nauseous and as such we had to return the flooring and buy somewhere else.

Called numerous times to find out when Lumber Liquidators was going to come out and measure. We had just a rough estimate for how much we needed. No one came out and no one called until the day before our installer came. Very poor customer support. But we do love our China made maple hardwood.

I purchased the shadow bamboo flooring and was sold the MAPEI adhesive. Was also sold the ultimate adhesive remover by Bostik. The remover is ruining my finish cos it's messing up the surface with residue. I need a manager to contact at **.

Have been working with Debbie ** for the past few weeks on orders and her help with setting us up with an account. She has been very responsive and helpful. The quality of the product has worked for the project we are working on so much we have made numerous orders.

This is the 2nd floor that I purchased, the old one was 4 inch oak 3/4 tongue and groove, went it great. This floor though the installer had a difficult time closing gaps on sides and ends due to the quality of the wood, which was the 2nd best you could buy. Saved some pieces to show what I mean.

I placed order for two more boxes of tiles. I was told one was in stock and one had to come from somewhere else. When I went to pick up tiles they only had one box, the manager was rude and miserable. No customers service experience. He should be unloading trucks not dealing with customers. Still don't have resolution to my missing cases. It's a 45 minute drive to your location for me.

I placed my 2nd large order for flooring (in my condo living/dining room and 2 upstairs bedrooms) with the LL Westbury, NY store and the manager Kareem could not have been more helpful and professional in making sure my order was properly processed and installed. I would not hesitate to repeat future orders with Lumber Liquidators especially dealing with someone as wonderful as Kareem.

I ordered a large order of hardwood (Silver Oak) and tiles (Autumn Oak), crown molding, baseboards from the Lumber Liquidators and I must say the experience and service I have received from everyone from the Leesburg store is top class! From Garret and Ray who helped with the order and Sam who confirmed and helped with some additional add-ons, delivery and re-order, these guys are professionals and very service oriented. I ended up over ordering some things and under order other things and they were accommodating enough to help me through my construction. I would do business again with these folks and highly recommend them to you!

Salesperson was helpful and no pressure. After I had already purchased the Tobacco Road Acacia Engineered Hardwood from Virginia Mills, I read many negative reviews about it online. I honestly have only had this floor down for about 3 weeks, but I can't see any issues with it. There were some boards that had flaws in the click-together parts, but they were all useful in some way depending on where we used them and how we cut them. I installed it myself, so I know it was done to the specifications required by the manufacturer. And I know that humidity can have an effect on the flooring. I really don't anticipate any problems. I used the high grade padding, and it makes a difference in the way the floor sounds when you walk on it. Definitely doesn't sound like laminate, which I heard the engineered hardwood can sometimes because it is floating.

When I initially purchased the flooring I was not told I had to make final payment in person; seeing that I order EVERYTHING online or by phone - the location is tough to park at in Manhattan. I had to go on a Sunday morning (Mother's Day as a matter of fact) to make the payment. My husband was outside the store and in the car and they needed him to wave to them to verify as it was his card. I had to keep going back and forth. I admit I was getting antsy because there was no clarity on return policy should I have left over and several other issues.

The red oak rustic flooring was of low grade. Once the project was complete there was about 4 bundles of wood which was unusable due to the bowing horizontal and vertical. We realize it was rustic red oak and it is true we like the rustic feel. However we feel the wood itself was of low grade... trash wood. The customer service did not seem to care. Did not offer to look to see if we should order other wood or reimburse for the unusable wood.

I purchased wood flooring. As before great service, extremely employees. Always helpful and honest and knowledgeable. I have patronized this place before and I will and have recommended them to everybody who I know that is placing flooring. I plan to do my upstairs on my next project and will certainly buy my goods from them.

The online ordering and service received at pick up were seamless. Thank you for providing great service and beautiful product. My new floor looks great and the installation went very well. Would definitely recommend and use shop your store again.

Great experience. First time to do this -- college age son helped -- great father and son time. Finished up this past weekend. Two projects: Nail Down Oak Gunstock floor for dining room. Installed fine. Thanks to Aaron's advice and counsel. Looks great and as even and smooth as can be. Second project was click in place bamboo floor in son's room which replaced 20 year old, tired and war-torn carpet. Again, all went down especially smooth after proper acclimating. Thanks to Willie's advice and counsel. Finished up with baseboards, moulding and caulking yesterday. Looks like a million dollars. Thank you Lumber Liquidators. Can't wait for my next floor project!

Last month I purchased 2060 Feet of Hardwood from your Frederick, MD store. I paid for the order at the time of purchase in the amount of roughly $10,000.00. After waiting for the order to arrive (1 week) I was contacted by your salesman to let me know that the price that was previously committed to was not going to be honored by the Regional Manager. The difference in price was approximately $1,200.00 higher. After making an appeal through the salesperson the Regional Manager declined to honor the original price.

Both Mike and Justin were very accommodating when I needed to keep my purchased bamboo flooring at the store for longer than expected. I had no idea the installation would be so expensive (double what I had anticipated), and just couldn't come up with the extra cash to get it done. Justin eventually needed to cancel my order, after several warnings, as it had just been in his warehouse too long. I understood, and I will purchase again when I am able to afford to install it in a reasonable amount of time.

We bought prefinished hickory flooring that was defective. The tongues and grooves didn't fit, the boards were different thicknesses, and they were warped. As required, we installed 200-250 square feet of flooring before filing a complaint. This cost us a considerable amount of money in that we had workers on site to do the job and all work came to a halt when the flooring wouldn't work. We had to pay for the full day's work for 5 workers plus the cost of removing the floor and installing the new flooring later.

The only thing I can say is that when I elected to not buy the overpriced glue the salesman was pushing. He said to me, “Have fun ruining your new floor then.” I have since laid the floor with a different glue and it's just fine.

Was so impressed by the vast selection, the knowledge of the staff, and the speedy arrival and packing of our truck. We saved money and agony by using LL!! Our wood is beautiful and I know if we ever need something, LL will be happy to help us.

I have now installed 3 full houses with the strand bamboo flooring from Lumber Liquidators! Each house now has a warm feeling that is guaranteed to last for a lifetime! That is hard to beat! The staff at the store was helpful and provided important information to help the buying experience, and the floors are stunning! The installation was easier with the bamboo being the exact same length and width. The consistency allowed for fewer wasted board feet. I would highly recommend Lumber Liquidators and the top line of products to everyone!

We knew what we were looking for going in so it was an easy and smooth process for us. Associate provided us with a sample piece to make sure it matched up to different brand we had and it matched and grooved perfectly. Transaction was finished and all associates were friendly. We were short a couple boxes so went back following day to get more and they looked up our purchase to provide us with same hardwood flooring. All associates in both transactions were very friendly. Price was about the same as Home Depot/Lowe's so not a big difference there.

Had a few pieces that had large holes in it from knots. But overall I had great service from the staff. Very quick in ordering and putting it on my truck. Staff very knowledgeable about this product and 2 other products that I will be buying in the very near future.

The team at the Woodlawn, Baltimore MD location went above and beyond my expectations to ensure that my needs were met. They listened to what I wanted, and worked towards getting me exactly that. They have also been flexible with the timing of my orders, and continue to work with me to ensure that I am happy with my product and installation. Special thanks to David, Joseph and Yemi.