LL Flooring Reviews

I love my floors, but I was a little upset when the young man that I purchased the floors from told me the product would be in within the week and it actual took a month or more. I had a contractor measure the square footage and when he laid my floors I came up one slat short. I had to buy a whole box for one slat, now I have a box I can't use. But kudos to Daniel at the Mercury Blvd store for his great customer service.

Everything they quoted from deliveries to installations and prices never wavered or changed. Experienced and accommodating installers that had a big challenge with demo of existing hardwoods and tile did a superb job. Very satisfied. I would highly recommend Lumber Liquidators.

It was horrible. Understaffed and the manager or supervisor had one price displayed yet told us we had to pay more than the displayed price because it was an error. Staff members have no knowledge of lumber and the supervisor was just as bad.

We use to buy quite often from here but, the latest styles customers aren't enthused about. The painted edge that designers love my clients don't care for. They like their floor to flow and if they want the tile look, that's what they would buy. Hope they go back to natural eased edge.

Great Product. I bought unfinished utility grade Oak, 99 cents per square foot and I had quite a bit of waste which is what was advised in the description. I used this product to build the top of a work bench and was quite picky about the boards I kept. Overall very satisfied and it resulted in a really nice bench.

The process of dealing with LL's HSS was a bit rocky, people not showing up or calling, no response when I wrote, no follow up when I called. The flooring itself is pretty but it's of a different quality than the last time I ordered it. It doesn't feel as "cushy" as when I purchased it 4 years ago. Kyle and company did a great job but they could've handled some of the corners better. I didn't notice the gaps at corners until after the job was complete. But they were friendly and fast. Overall, it looks really great!

I really liked the young women that waited on me. She knew what she was talking about and help me with every thing I needed to do the job. When I go back if she is not working I will not be getting anything. The two boys that worked there was too busy talking to their friends to help with anything at all even when we loaded my truck. They just stood and watched a old man and a very small young women do all the work. If I was the boss they would not be there anymore.

Told my salesman 3 times that I was going to need away in Mexico for 9 days. So for 9 days I kept getting emails and phone calls to pick up my order. Called a couple of times and told them. It didn't help. Kept getting them. So my advice is do not give them your email address, and somebody you don't like phone number, and just call every now and then to see if your order is in.

I went to the Martinsburg store and those guys were great. I had never installed a hardwood floor before and they set me up with equipment, material, and instructions. They made themselves available on the phone. We have the whole upstairs to do so we will absolutely be back.

I couldn't be happier with Lumber Liquidators. My flooring was back ordered and the guys in my store went over and above to track it down and get it here so my project could continue on time. Very happy with the wonderful customer service at the Plymouth store.

While I love the flooring that I purchased, the customer service at pickup was awful. I have bought large things at many other hardware stores and they have always helped me with loading and tying down. They do reiterate that they aren't responsible if something happens. At the Lumber Liquidators Store that I picked up in, the associate dropped the flooring in my truck with the lift and said, "Have a nice day." I had straps and tie downs, that I didn't know how to use. It was my 10-year-old son and myself (a female). He came back to sign and when I asked for help with the tie downs, I was told he wasn't allowed and he went back in the store and left me.

Awesome experience. Guy helping me out took another 10 cents off the hardwood. By the second or third time I stopped in, the guy knew me by name. Seemed to really care about my order. Would certainly buy from LL again!

We met with Travis at the store and he was very helpful. Jose and his crew did a great job installing. The only problem is that the kitchen had a subfloor and Jose said he could not put the hardwood on top. It ended costing us an additional $890.00 and you had us over the barrel at that point on the day of installation. We feel we were taken.

I love how it takes months to get your floor installed. Then when they do show up late, work about 45 min then go take 2 hour lunch then come back the work the same time then leave. Then leave things undone and it took another month to get them back to complete the job.

We purchased hardwood flooring from Lumber Liquidators for our new house and the quality is very nice. The sales rep was quite knowledgeable and did a good job. Things went pretty well and I'm satisfied.

We purchased premium select maple bellawood hardwood flooring for 3 bedrooms, dining room & living room. The flooring looks great! My only downside to this is we spent the extra money for a harder wood compared to the typical oak flooring because of our dog. Unfortunately she is still able to easily scratch the flooring. Overall we are very happy with the flooring and the customer service we have receive!

I recently bought engineered hardwood flooring from Lumber Liquidators. Actually, I've been through the whole house with their products. I did my living room and hallway with their flooring. In one bedroom, we glued down three inch hardwood, and in the remaining two bedrooms, I did engineered hardwood. All these with flooring purchased from Empire. I decided to update the flooring because I had glue down, engineered flooring in, and it was getting pretty weathered, and it was time to replace it. So, I took all that out since I didn't like carpets in the house either.

We were installing a hardwood floor in our new pantry. It's not a big room but we wanted to put the finished oak in it. So I purchased a box of pre-finished two and a quarter inch wide oak flooring from Lumber Liquidator. Our contractor installed it and it looks perfectly good. When I came in their store, I told their sales rep what I wanted and they showed me some alternate options. We picked the middle-grade flooring because it's going into a pantry and didn't need the most expensive or the least expensive flooring. We also picked the color that we wanted. My whole interaction with their salesperson took less than four minutes.Then he told me to drive around the back of the building and the guy came out and loaded it in the back of the car.

We've bought a new house and I don't like having carpet in my dining room, so we decided we were gonna put new flooring down. We bought hardwood flooring from Lumber Liquidators and their sales representatives were very good in explaining to us the different kinds of laminate as opposed to the wood, and the already stained and sealed woods as opposed to just having the raw wood. They were really helpful.

We've been in our house for 30 years and we felt it was time to replace the floor. For replacement, I bought some wood flooring from Lumber Liquidators. The sales rep was pretty helpful and showed us all products and described them and their benefits. Right now we're having a contractor install them.

The sales representatives were great and the delivery person was very nice. I bought engineered wood but I haven't put the flooring in yet. It's down in Florida waiting for me to get there. I've used Lumber Liquidators before. They're very good.

We purchased this flooring based on the salesperson telling myself and my husband that the floor would not scratch. We have German Shepherd and we were concerned, as I had done research prior and everything I read stated it would scratch. The salesperson showed both myself and my husband how it would not scratch by taking a piece of the flooring and a large rock and rubbing and knocking the rock back and forth to prove to us, it would not scratch. He also told us he had the same kind of dog and flooring and he did not have any scratches on his floor. Based on this we went ahead and purchased the flooring.

My husband and I got tiles that looked like wood from Lumber Liquidators, but they didn't go with the wood that we already had. The patterns didn't end up blending to what we were trying to put it together with. He liked another one, but it looked a little bit rougher, while the other one was too smooth looking that I could tell it was tile. But it still looks great.

I purchased some bamboo flooring from Lumber Liquidators, and their sales reps were real friendly and knowledgeable. It was the first time I dealt with wooden floors, and I was given advice on what's best to use. I did the installation, and they also gave me some tips on how to do it easily and what the best material is to use for the padding. They were great.

We had carpet upstairs and that was the last place in the house that we had carpet on and we wanted to remove it. So we bought bamboo flooring from Lumber Liquidators. They were very friendly, accommodating, and knowledgeable of the product. We also hired an installation team through them and they were great. The bottom-most step came unglued. They came back and got it taken cared of.

There was a cracking with the floorboard so I needed a couple of boards to replace it. I bought a box of replacement hardwood from Lumber Liquidators and the sales rep was positive, very cooperative and helpful. He took my call with his phone and helped me through some things, then I went into the store and he placed the order. He called me once it arrived and I had the product within about four days. He brought it out to my car and it was all good. This was in the West Ashley location. It was very easy considering that when I first called the North Charleston location, they told me that it will take two-three months to get the same product. The quality of the flooring I got is good and I had a team outside of Lumber Liquidators come in and install it.

I bought wood floor from Lumber Liquidators. The quality is good and I like it. My only question with them is about the bill. They gave me a price of $2.56 for one sq. ft. But after a week, I came back and they said it would be $2.47 which is a sale price. So they're supposed to credit me $56 back in my account but when I got the bill, I didn't see that. I went back to the cashier there who said he's gonna fix it but that he needed to call someone. The cashier said he'd call me back but never did. Now, I'm waiting for the second bill to see if they credited $56 in my account or not. Everything else is fine.

We're trying to figure out what we're going to do with our flooring, and we got some samples from Lumber Liquidators. Their sales people seem really knowledgeable and answered our questions, and they weren't pushy at all. We really liked a lot of their products so I'm sure it's where we will end up getting whatever we decide on. They have a good selection because there's a lot of stuff to choose from.

We arrived asking for unfinished seconds on your hardwood flooring not knowing there is a difference between seconds and utility grade flooring. Most likely because we are not in the business of laying floors and the products you sell. The gentleman behind the counter sold us 900 feet of utility grade flooring. We struggled with the first 20 bundles or so trying to find pieces that would be good enough to fit together and once filled in and sanded, the completed project would look nice. We were not in any way under the impression that we would receive the best wood but we certainly didn't know we were getting utility grade or should I say pieces that should be in a landfill somewhere until we finally went through 3 bundles and found very very very little that was usable. And I'm not a picky person!

Michelle, (customer service rep at Lumber Liquidators) I was present - at home - on day 1 when your installers showed up! I was here all day, I was working from my home office. The installers spent most of the day prepping the floor and steps. Later in the afternoon, 1 of the installers started on the steps. I Told him that did not look right and he kept on working. As you can see in the pictures they only did a couple steps. On day 2 my wife was home when the installers arrived. She told them do not do any more on the steps, as it was the wrong wood and they tried to tell her that is the way it's done nowadays - as if we came from the stone age?? So the installers moved to the bath and bedroom and started in the closet. Using my wood I had left over from doing the other part of our house. So things were matching at that point using my wood.

We bought bamboo flooring from Lumber Liquidators. The quality is good. I needed to get some additional flooring just to back up and the people at Lumber Liquidators were super easy to work with. I was able to call it in before my son picked it up. It was great.

I've been going to Lumber Liquidators for three of four orders now. It's the company I go to. Everything was good with Lumber Liquidators except that when I got there, it took them 30 minutes to find my material in the warehouse and I waited forever. Plus, I had to go all the way on the other side of town to a different Lumber Liquidators to get my material. They said it costs 100 bucks if they shipped it to that store. It was awful.

I bought Acacia hardwood floor from Lumber Liquidators more than a year ago and also asked it to be installed by their professional installers. Since I was investing lot of money, I wanted to do it right way. Right after installation there was lot of squeaky noise and lot of gaps. I told installer and he told me that it will go away with time i.e., expand and contrast of wood because of climate. As time went by, it became worst both gaps and squeaky noise. I contacted Customer Care at Home Service Store. They had installer come back. Installer checked and tried to fix it using wood filler for gap and nail gun for squeaky noise. Both looks bad, wood filler started showing dust on top of it and nail gun holes, looked ugly on smooth floor. After sometime, squeaky noise and gaps started showing at many other places. This time we agreed to have an inspector come over.

We bought some hardwood flooring in the Lumber Liquidators Kingsport, Tennessee store. We picked it up ourselves, which I thought that we should have gotten free delivery after spending that kind of money, but I understand. They just said that the delivery is gone. The gentleman there was very professional. It looks fine now but I can’t tell yet about the durability since it’s only been down a couple of weeks.

I have been a loyal DIY customer with Lumber Liquidators for the past 20 years or so. Unfortunately that has changed with my most recent purchase and I will no longer use them in the future. Everything started off great in that I had a great salesperson that went out of his way to get me a product sample, follow-up on my purchase decision and even get a .30 cent discount per sq. ft. for my purchase. Unfortunately, things went downhill after that.

We had floated floors and needed to update them. I went to Lumber Liquidators and asked for their price and they treated me right. I purchased hardwood floors and installed them myself. It looks fine but it was chipping off too much when I cut it even with a very fine circular saw blade. It was exactly the same as the old one I had, but this never happened to me.

I had old carpet that needed to be replaced. I tried Home Depot and Jerry's and they couldn't match Lumber Liquidator's price. I got some hardwood flooring from them and I love its quality. I installed it myself which was quite easy. My transaction with them went smooth as silk and I was pleased from A to Z.

We don’t have floors in our home. We’ve been living in a construction zone for eight years. My kitchen’s in my bathroom, my laundry room and refrigerator share the same space and I cook in my living room. The people I dealt with at Lumber Liquidators were helpful and did everything they needed to do. The sales rep was knowledgeable. However, my husband wanted to go to their store and look at what they had to offer. He asked when they will have Yellow Pine so he can look at it and make a decision, but the rep said we have to pre-order it. My husband didn't want to pre-order something unseen. I jumped the gun and bought it.

Jfsn Cy bamboo is absolutely beautiful! Great variations in the wood grain. Floor is warm and inviting. Super easy to install. Installation was truly a breeze. Customer service was amazing. A.J ** of the El Paso store was very friendly and patient. This store will help you find the perfect floor that right for you.

We're remodeling the kitchen and we got wood-look tile from Lumber Liquidators. I went into one store near my work and they were really helpful there. But my husband bought it at a location closer to his work and everyone there was super nice and friendly. I had a very easy and pleasant experience. The product is great and the price was really good.

I bought bamboo flooring from Lumber Liquidators. Their sales representatives were very knowledgeable, answered a lot of my questions, and made sure I was getting the right product for the project. I did the installation myself and it went pretty well. It was our first foray into it so the glue down the flooring is very messy though. I think if I was ever to do it again, I would not do glue down. But at the end of the day, the floors are beautiful. The quality is good and I'm a satisfied customer. I'd recommend Lumber Liquidators.

I like Lumber Liquidator's product and the price is reasonable. The sales rep was fine when we got wood floors for the basement. So far, the quality looks good. I brought back the extra wood in the box that wasn't opened and they refunded it with no problem. Lumber Liquidators did a good job.

I bought a 100 square feet of red oak flooring from Lumber Liquidators. They were easy to get to and it was easy to get my purchase. The rep was knowledgeable about what I needed. I installed it myself and am looking at it right now and I love it. It's a perfect match for my nine-year-old floor.

I ordered bamboo flooring for my living room and dining room. The selection process and placing the order went without a hitch. I received a great deal and even had a coupon for installation. Scheduling was for Saturday between 8am and 10. At 10, we get a call stating the floors will not be installed because the crew had an accident. I do hope they are OK, but I removed substantial amount of furniture with the help of friends and family, that had to be put back into the house until the floors could be installed. I am disappointed that there was no compensation offered for my inconvenience and I am expected to do this all over again. We were very disappointed because we saved and prepared for our new floors and just have to wait another week. My payment is due before the floor goes in!

I'm a contractor and I needed a flooring for a project. Lumber Liquidators was the only place I could find that had the maple flooring I was looking for. I then bought it from them and it was easy working with their representative. The quality of the flooring was fine too.

Jackie was extremely helpful in getting the right kind of wood & soundproofing material. The experience was a good one overall. Get the wood delivered if you don't have a pickup. The quality of the wood and the supporting mat was very good.

I love the commercial grade laminate flooring I got from Lumber Liquidators. It's Boardwalk Oak so it's supposed to look like old wharf boards and they tended to look pink in the showroom but I like it much better when it was installed in the house. I raise Tibetan Mastiff dogs so I have dogs that are all way over 150 pounds so the flooring is a little slippery for them but aside from that, they can't scratch the flooring. I had tried three other different kinds of flooring but the availability was so crappy that I couldn’t order them because of the fact that they would take longer than my construction job was going to take. Also, Lumber Liquidators didn't do the installation and the guys in the Pleasant Hill location weren't very helpful. But overall, the prices were good and I cut cost on the floor by square foot by a good amount.

I got my engineered hardwood flooring from Lumber Liquidators. Their reps were all very good and knowledgeable. The quality of the flooring has been fine so far and I'm happy with it. However, I did have one issue. The flooring was supposed to come in various lengths from 18 inches to 4 feet, and out of eight boxes of flooring, we had two pieces that were 4ft and had very few 3ft pieces. Everything was under that, so it made it difficult for my contractor laying the floor to make it look right. We had to open all eight boxes to find longer lengths, and because of that, I did not have anything to return because all boxes had to be opened. It was a little disheartening, but everything else was good. When I mentioned my issue to the team in Leesburg, they compensated me with a floor cleaning kit and said they would make notation that what's being put out was not as advertised as far as the length of wood. They listened and were helpful.

We had purchased a natural bamboo flooring (tongue & groove) 5 months ago. We returned to purchase the same flooring and told the salesman that. He ordered an EZ click bamboo flooring that was so hard to work with. I am so disappointed that the sales rep did not listen to us. Unfortunately, we could not return product once all the boxes were opened to allow flooring to acclimate. I did go back to speak with a sales rep who showed me how easy it was to click together. However, his demo pieces were only 6 inches long. The actual product is 6 foot long and needs 3 people and multiple attempts to EZ click together. I will never buy from Lumber Liquidators again and I've warned family and friends of my experience.

I have purchased several products from the Chanhassen store on different occasions for different jobs. Each time, I am treated with respect and concern. Alan and Donny each display the very best character you could ask for in the sales industry. They do their very best to follow thru with trying to get me materials when they don't have them in stock. They call me back to let me know the status. They check on how the job(s) go. They are knowledgeable in their field. And they are informative on new products. It is because of these guys and their professionalism that I CHOOSE to come here to get flooring. You really do have a couple of great guys on your team!

I was pleased working with Lumber Liquidators. They met all my needs and everything was satisfactory. The store personnel was very helpful and knowledgeable in helping me purchase the right flooring. I don't know why prices were different between the Leominster store and the Shrewsbury store.

3/4x5" distressed hickory - The floor is Beautiful. It has great color combinations and is a very hard wood. The issue is with the boards not aligning correctly. The board widths were different. In every box there were boards that were slightly slimmer. It was more so the darker boards.

I was able to get a solid wood hardwood floors in my living and dining rooms for less than the price of carpet. I got all the help I needed to be able to install the flooring myself and they also have all the trim, supplies and tools anyone could need. They have great products, great service and great prices.

I needed to install bamboo flooring, but it's difficult to get exactly the one that I have. So I went to Lumber Liquidators and when I saw it, I bought the product. But it was thinner than my existing flooring so I could not use it. I returned it but the manager refused to accept it and told me that they didn't want to return it because it's As-Is Condition. From what I knew, I don't know that’s what As-Is Condition is. But the products that they have sold me, they bought from somebody else. If I knew that, I'm done because I do business. I'm so disappointed. And in the past weeks, I kept calling them but they didn't answer to me. But I talked to Savannah and she told me that she will contact me later on.

I installed a beautiful red oak floor in my master bedroom with Bellawood flooring from Lumber Liquidators. It took 2 weeks to remove carpet, add screws to the subfloor and put in the finished wood floor with a pneumatic floor nailer. Only 1 small piece had any defect, so I ended up returning an unopened box. Very pleased with the results.

Individual was very helpful and friendly when we came in to purchase flooring and in establishing our account. Also explained what we needed to do to maintain the warranty of the flooring when we installed it. Informed us of the specials that were in effect at the time of our order. Will definitely do business again with Lumber Liquidators.

My experience was informative and very friendly. Look forward to doing future business with Lumber Liquidators and recommend them for anyone's flooring needs. Thanks and see you in the near future. Need to add a location closer to the Magnolia area.

I bought the walnut hickory wood prefinished wood flooring. The reason I'm so disappointed is the sample displayed was NOT accurate as to the color I actually received!! I had purchased approximately 22 boxes and was unable to return since the policy states they can't be returned if you open the box. I spent $4000 on supplies. The sample was of all the darker pieces. Definitely not the same color and not what we wanted! I would definitely not recommend Lumber Liquidators for putting the incorrect sample so as to market this particular product.

I called the first helpline from the website and was told to call a second helpline to get to techs that could help me. I called the second helpline and was told that they could not help me and that I should send an email to the techs. I sent an email to the site and still did not hear from them to answer my questions. What I sent was the layout of my basement where the floor was going and asked them to supply me with the least number of expansion joints and the types I should use.

We needed to patch a small section of flooring for a remodel. My husband & I went in to the store and received good service. We took home a sample to match our existing floor's height and width. When I returned to get a bundle of flooring, I forgot the sample, but the store manager was very helpful. My husband went by the next day to purchase the flooring, and the man who was at the store was quite rude to him, telling him he'd have to wait at least 45 minutes to be helped. The following day (two days after I'd been there, speaking with the manager), I went in and was able to place the order with a lovely young lady.

We were very pleased with the service in the store when we were trying to make a decision on product, color etc. The service when purchasing was equally as positive. We ordered more of the same a year later and again we were pleased with the experience. Everyone we worked with was always professional and went the extra mile to help.

I bought walnut floor last year and it looks great. I'm trying to order walnut stairs for the past 3 months. They keep on say they would return my call and no call. I'm really upset. I need this done. We have no railing and it's a hazard. I'm only staying with this company because I bought the stairs and I don't want a colour difference or else I would of went somewhere else. I'm never dealing with this company again and I will express to anyone that is interests in flooring not to deal with this company. So unprofessional. I'm going to try again. Let's see what happens.

When purchasing our Bamboo flooring from Lumber Liquidators the staff clearly explained all flooring options available to us. Once we knew what flooring we wanted, we decided that we wanted the flooring installed professionally. The installer ** came and measured the areas where we wanted the flooring installed. Good thing ** came our measurements were wrong. We felt comfortable with ** with his personality and 30 plus years of experience in installing floors. Once ** measured our floors Lumber Liquidators contacted us so we could come into the store and confirm our order. The staff at the store went thru all the details with us and explained everything to us including all supplies that we would need to complete our flooring project. Lumber Liquidators also stated any extra unused and unopened materials could be returned and a credit for what we paid would be provided.

Do not call on my phone, I will not answer and I do not do text messaging! The person (who spoke very little English and there was a communication barrier) who installed the floors was supposed to be the best installer according to the store. I asked for someone else and that did not happen. I had an aquarium to move and needed a date for the install. Never got one. The installer did not order enough flooring and screwed up the front and back door entry. He would not correct the problem. I noted it on his work order and signed it, because I did not want this person back in my home. My experience was less than can be rated here. I will never recommend this company, and my floors are still messed up.

We are very pleased with the quality of wood and the quality of installation. The workers worked non-stop until completion. We were one box short on wood so L.L. supplied us with the needed box at no charge. Overall we would rate our experience with L.L. as five starts.

The guys who helped us were very knowledgeable, helped us find exactly what we needed, and helped us load up the truck. The price was the best in town. Very satisfied. I would recommend them and use them for future flooring needs.

We own property in Baton Rouge that was flooded in August. While ordering was easy and Samantha was helpful, there was no delivery set up for us even though we paid for it. We knew the flooring was in Baton Rouge, but no one knew about the delivery. We were contacted by Amanda, but were unable to call her back. When finally she called back, she was in Miss. and clueless about our delivery. We finally picked up the flooring after the guy behind my husband standing in line offered to do it for $100.00, $70.00 less than we were charged by you. My husband did receive his refund. We both spent a long time on hold with your customer care for nothing. The phones in your Baton Rouge location have not worked since August. What's with that. I hope your product is as good as my friend said it was and recommend you to us.

Got it in Spring, Now putting in in Fall. All 5/8 inch thick and 6 ft. long. Fit together well. Finish thick and tough. Actual more variegated than sample in store. A few splinters from back with installation (no gloves) which are almost microscopic thin but quite painful. Boards all straight and true. Used 18ga. Norge nailer but still some splitting on tongues, more so with some boards than with others. No hollows or voids. Finished floor a very nice product. Recommended.

WOW! Everyone at the Ft. Collins, Colorado store was very helpful, courteous and gets an A+! The wood floors I ordered arrived on schedule and were delivered in the time frame we were working with. Delivery people were especially great to stack the boxes where we needed them. Also the installers were on time, knew their stuff, worked hard and installed the diagonal floors impeccably. Thank you!

Even though this was a small order the sales person went out of his way to get me exactly what I was looking to buy. On top of that when I cashed out the item was on sale as well. A very positive experience.

Floors look great and install easy. My only gripes are the cost of the nailer, I have a lot of extra... I think I was sold way too much. The return policy is a pain. I guess I'll keep the material and use in another room (yes I have that much extra).

I bought 20% extra going on what other reviews said but I barely went 5% over what I needed. The color was various from light to dark but that's what I wanted. Very few warped pieces but the air hammer straighten them right out. Very few missing tongue but a gig air hammer helped a lot. Great product. Would recommend to a friend. But I would still play it safe with 15% over what you need.

Great service, manager called to update on delivery, good prices. We, manager and I, were able to work out a good price. We like the materials. Contractor had to wait two weeks for material delivery. Location or material storage too small for the area.

If I could give a zero I would. It took a week to get my order because the stores computers were down one day, and then the next day they had to re-inventory and said it would be a couple days to find it. Then when I finally get it, it's wrong because I did not notice the overall length online. So I pointed out I needed the shorter 36" long and the clerk tells me he REFUSES to sell me something else until I bring a sample in. And now you ask me to rate my experience!?!

My experience at Lumber Liquidators in Leominster, MA was more than excellent. The salespersons were extremely helpful and polite. Their assistance with getting the flooring I wanted was superb. They were very knowledgeable with all of the products and the experience made me go back and purchase more. The quality of the product is exceptionable. I commend a great sales team and a store now being close to home.

Almost a month waiting for shipping. Ordered samples so I can consider what to choose. I have since decided to go to a Big Box store instead and flooring now installed! Still haven't received my samples and now no longer need them. A refund would be nice. Have contacted about this in emails (so I have proof of discussions) but no responses yet. Poor service on such a small thing means horrible service on anything big. Will avoid this place in the future!

I purchased engineered wood flooring to install into a customer's kitchen. I opened a box to look at the product and lay it on the floor - there was a large gap under the piece. I held it up for a closer look as it was warped. I proceeded to look at a couple of the other pieces and they were warped also. I called the store and they told me to bring it back.

I had some flooring water damage caused by a water pipe leak. Your store was able to provide me with a perfect replacement match for a large section of my floor! Thanks to you, I didn't have to replace all my flooring.

Love my wood floors. I am building new construction and like everything, I almost second guessed myself and changed the flooring color and style at the last minute - thank god I didn't! I am obsessed with them and everyone who sees them loves them. The price was great and no complaints from the installer. I got the heat vents which are a perfect match and was even able to match a stain for my custom stairs and treads at my local paint store. Bottom line is they are gorgeous and completely make the space, very California style. Light and bright and the rustic variation is perfect - it also hides the dirt well so you don't have to be out there with a mop cleaning every 5 seconds. I would highly recommend this floor!

Where do I start... quality of product excellent; installers did quality work until it came to installing the toe kick. That was the worst. Still waiting to have it replaced. The contractor would sleep in the cargo van while the workers installed the flooring. The last day it was 11:15 AM when they arrived and 11 PM when they left. It sucked. No respect for the homeowner!!! Hope they call me soon to do the replacement of the lousy toe kick installation the contractor himself did!

We purchased our flooring 8 years ago and recently purchased additional flooring because of a remodeling project. You can not tell the difference between the old flooring and new. The product quality is exceptional. I also wanted to say thank you to the Lutz store staff. Customer service was exceptional!! They called around and track down additional flooring at two other stores so we could get our remodeling project completed.

I have a lot of experience at laying engineered flooring and here is my take on Lumber Liquidators. Customer Service is horrible. First nobody answers the phone and when I leave a message nobody calls back. When I do talk to them they advise they will find out and call me back but nobody ever calls back. This review is based on the engineered Acacia flooring as I have purchased it from both Lumber Liquidators and Lowe's. I did think there would be a big difference but boy was I wrong.

I Flooring. It required transition moldings at each room due to 30 ft maximum allowed. We were right near that so decided to be safe and place at edges of large living room. (Over 25 ft). It took my husband a few days but we saved lots on delivery and install and the 72 yr old did great. It's beautiful and we have received several compliments. Three week acclimation was difficult with 42 boxes but so worth it.

We bought Venetian Cream click flooring a little over a month ago. The whole thing has been a nightmare. The flooring is close to impossible to install. We even brought it back to the store and the manager tried for 1 hr to put it together with no success. Every 30 minutes you get one tile together and 2 chip in the process. This flooring is very hard to install and is of terrible quality. Then he told us if we want to return it there will be a 20% restocking fee. So we opted for one of their installers to come down. They neglected to tell us that there was a 250sq ft minimum, well we only have 175 sq feet. We thought we would be saving money and now it looks like we will be losing a lot of money off this floor.

I purchased wood flooring for my new nursery from Lumber Liquidators. The sales representative at the Fort Myers store sucked. We asked him to hold our floor for us, and he said no problem and it'll be there at there store for the next two days. So, we left on a Sunday and when we went back on a Wednesday, it was all gone. So, I had to drive up for two and a half hours to Tampa store to pick up the flooring on the next Thursday. And the sales rep in Tampa store was fantastic. I hired a company to install the flooring and I love the new flooring, which looks great and much better than my old floor. I actually intend on buying more for the next room. I'm satisfied with everything except with the original sales guy at Fort Myers.

Installer caused hundreds of dollars in damage to plumbing. Store & installer admitted fault and promised to reimburse my out of pocket expenses for the repairs. After repeated calls to the manager, promising they're "on it", nothing has been paid back to me months later. Awful customer service.

I purchased woodland Oak laminate flooring over the summer and installed it about 2-3 weeks after. We followed all instructions. Now as we walk around, the floor makes a cracking sound. I can hear my CAT coming from across the house! Also, some boards are not staying together. This is ridiculous! I contacted Lumber Liquidators and they said that warranty doesn't cover this issue and they sent me instructions on how to install the floor! We have a different laminate flooring in 3 other rooms and installed it ourselves and it there is no issue! So now I'm stuck with noisy flooring in the main living area. I still have 19 boxes left that I cannot even return because at the time of purchase it was on sale! Don't buy your flooring from this company!

I installed hardwood floors that I bought from Lumber Liquidators and the product was great. John, the manager over at the store was fantastic and very detail-oriented. I had to go back a couple of days later to pick something else up and he remembered me. He remembered my order off the bat. I’m a first-time homeowner and I redid all my floors and I never did hardwood floors before. So, for me, going there and John remembering and knowing exactly what I needed made me feel more confident in what I was doing. He was right on top of everything and knew what was coming in and out of that store. The warehouse guys there were very good, too.

I purchased oak hardwood floor from Lumber Liquidators. This is the fifth time I have purchased from them. The sales rep was helpful and it was all very positive. He was very good about it and knowledgeable. The oak is very good. However, I bought the 3.25-inch hard maple from them about a year ago and it's not that hard and marks up easy. I put down about 800 sq. ft. of it at my own house. It's all right but I'm not super happy with it. But, my overall experience is fine.

We bought the Bamboo flooring when it was on sale knowing that it would be a few weeks before it was installed. The day of installation came and when we were getting close to the end we're scared that we might not have enough to finish the job, so I sent my wife 30 miles one way to get another box of flooring knowing that I might not need but 2 or 3 pieces. When she came home and we opened the box what a surprise. The colors did not match not even close like looking at dark cherry versus pine. Fortuitously we BARELY had enough to finish the job without the extra box. Now let's see if they will take the box back!!!

My experience with Lumber Liquidators was good. I got manufactured flooring from them and the sales rep was helpful. He was able to answer any questions I had and the quality of the flooring so far, was good.

I’m very satisfied with Lumber Liquidators and I definitely would recommend them to others. Everything was fine. I decided to use them because of their price and I got wood floors. The sales reps were very knowledgeable, helpful, and well-educated on the product. They definitely knew what they were doing so that was a plus. A friend installed the flooring for me and it was beautiful. The quality so far is good.

This process has not been smooth. People in the store were not very helpful. Short staffed and felt pressured by other customers waiting to be assisted. Some of the wood delivered in pick up truck on a very rainy day not covered up. Had to send back. A third of our wood was the wrong wood - not what we ordered. Still waiting on stair nose and shoe molding so we can't get floor installed until it arrives. It's been over a month of waiting on these products. I am praying I get a great install. It will make the inconvenience all worth it. Probably will not use this company when it comes time to do our second level of our home. Very disorganized, no quality control, follow through skills, and mediocre customer service. I expected better with the amount of money we spent on our floors and having to pay it all up front.

I just purchased some bamboo flooring from Lumber Liquidators and it's got to sit for three weeks before I can install it. So right now, it’s just in the parlor but from what I’ve seen, it looks good. Their sales reps were all great to work with. It was a special order because it was a discontinued item and they found it for me from different stores and got it all in.

Simply the floors were manufactured terribly. Finishing coming off, creaking floors and warping. I installed my floors at the end of July. During installation I had multiple boards that were burnt or overheated during manufacturing. Several backings on the boards not bonded to the back or loose. Several warped boards. I was in a situation where I had to get floors installed to close on my house. There was about 7 boxes that could not be used. Now after about 2 months of being installed, the floors creak all over the house. The finish is coming off. The floor scratches very easily. These are by far the worst floors.

This all started a year ago when my husband and I bought our house. We needed to fit into a certain budget as we have to remodel the entire house. Our first experience was fairly good. The people seemed friendly and knowledgeable about the product. My husband asked about the underlayment, if we had to buy new or if we could use the old (it was less then 5 yrs old) as this would save us a lot of money! The guy we worked with said as long as it was the right kind of underlayment we would be good to go and it wouldn't void any warranty. We went ahead and purchased the bamboo and had them hold it for about a month.

Made a huge (to us) purchase of product and installation provided by LL. Bamboo product was acclimated per their instructions and then installed by LL's installers or company they partner with. Bamboo flooring started separating within 3 weeks of installation. Salesperson scoffed at estimator's comments on needing a humidifier. Now we can only get a warranty repair of the flooring if we get a whole house humidifier. Additional cost of a humidifier, installation, running it all of the time with AC or heat to control the temp defeats the purpose of the savings of bamboo over traditional hardwoods. I understand it is in the fine print and we shouldn't have trusted the guy in the showroom. Why live in the foothills when you have to close up your windows and not be able to get fresh air because you have to run a whole house humidifier to protect the floor?

I bought a red oak flooring from Lumber Liquidators for a new house. It's real wood and it's been engineered. I looked at other brands and Lumber Liquidator's cost was better and not expensive. The reps were accommodating and they told me when the sales were coming so I got to buy it at a discount. I installed the flooring and I'm half-finished putting the flooring together. I'm going to buy some more flooring and will get them for the next one.

We stopped in at the suggestion of a friend when we were looking into replacing all the flooring in the lower level and staircase of our home. Mark was very helpful and knowledgeable about the product, which helped us make an educated decision prior to purchase, (we went with wood-look tile in the bathroom and in front of the fireplace and vinyl planking everywhere else). After we ordered, our product arrived on time and all the tile was intact. The new flooring totally transformed the look of our home! We love it!

I paid for someone to come to my residence to give me a quote on what the cost to get flooring installed. Well after a week someone arrived, He measured the area we wanted flooring installed. He advised that he would turn the paperwork in. Well it is October 23, 2016 and no one called or emailed us. I figure you just charge people and those that are too far 27 miles from the store you don't contact.

We were doing a total renovation and we bought solid oak wood flooring from Lumber Liquidators. We headed down there a number of times looking for something that was in our price range 'cause they often had to close out some stuff. We didn't waste anything. We went back with a guy and he showed us some stuff that were ordered, but weren't normally stocked. It was the shorter pieces, but it was cheaper for that reason. We liked that and he said he could get it but would have to order more. He ordered the quantity that we asked for and the following weekend, we picked it up.

My flooring at home needed to be updated and Lumber Liquidators had the right shade and everything we wanted. The flooring has a very good quality and was also on sale when we bought it. The sales reps at Lumber Liquidators have all been great. We've been very pleased with them.

We are building a new house. We got the saddle pine wood from Lumber Liquidators and it was our first time using them. We made two separate purchases. The first one was about six weeks ago and the second order was about four weeks ago. My father-in-law installed the first one and we are yet to pick up the second one. The only thing was our second order was put on back order and we weren't notified about it until I called. It would have been nice to be notified prior because we are waiting to close now on this wood floor. But everyone was great and super helpful about it. The cost is fair and we like our purchase.

Very bad experience. I ordered Hickory wood for my home upstairs area including stairs. And I got delivery for Maple. Then we called customer care and they were wanting us to pay extra but on order it was already hickory and that's what we were given quote and that's what we paid. After so many calls/hrs we were so frustrated and asked them to refund us and give us our money back. They finally said they will replace it.

The Lumber Liquidators sales representatives took care of all my questions and made arrangements for me to pick the flooring I wanted. Sometimes when I wanted it, it turned out not to be available so I had to make another choice but their staff was very helpful. We're doing major construction work on a place we had just taken possession of, and the person who did the installation was very efficient and got it done in two days. They did it throughout the whole house with the exception of the two bathrooms that had tile. The rest of it was put in the same wood, and it makes the whole place look so much bigger and quite nice. I would recommend them to a friend and I would even use them again.

The guy from Lumber Liquidators who took care of me was really good. The quality of the flooring is good so far and the cost seems alright. I just picked up another order and I'm installing it myself. Overall I'm happy with the service.

I have had Lumber Liquidators strand bamboo flooring in my house going on 3 years. Have had documented problems from the beginning and still do. Went thru the claims process as required and long story short was told my problems were all my fault. The Florence store where purchased said problems were from install, which they said they were not. Have since had some repairs made at my cost because it looked so bad.

I got a couple of quotes from Lumber Liquidators on some material for a home remodeling that we're doing. Their sales representatives were very helpful in the store and over the phone. When I needed a quote to be redone with adjustments, they would send it to my phone. The info that I got from them was always on spot. If I needed something, they always responded. The professionalism of the guys there at the McAllen office was fine and great. The quality of the flooring that they had was good. We looked at a couple of different options: wood, bamboo, and some tile. But we were looking for a little bit of darker color and we're able to find it with another vendor that also had a better price and we ended up going that route. Other than that, I tell my friends to go and check Lumber Liquidators especially if they are looking for something in line of wood or bamboos.

From start to finish, Craig was professional and helpful in every way. In particular, he made sure we had quarter round that would match existing doors in our home and work with the flooring we selected. Delivery was on time and Tracy ** company completed installation in two days. The entire experience with Lumber Liquidators was a good one and we would be happy to recommend them to friends and family.

The guys at the Bowling Green KY store were great to work with... They did warn us about a defective issue dealing with the finish at the ends of some of the boards and showed us examples. We have experienced some of this defect, probably about 2 cases, and as we are installing this ourselves, we are not quite halfway completed. We trust that the defective material will be returnable when we are finished. Thanks.

The floors in my home are old and my wife was complaining about them. I purchased the bamboo flooring from Lumber Liquidators five weeks ago and the delivery guy refused to put it where I was telling him where I wanted it. I sent it back with him and got another delivery but the manager took good care of me. One of the boxes was broken up and I don't know if those guys threw it around and broke it all. I laid some of it on the floor and it looks okay. I haven't installed the new flooring yet and I'm still waiting to put it in.

The manager from Lumber Liquidators was really good. So far, I'm happy with the quality of my flooring and the cost was good. We're doing a remodel and we have a builder put it in. I look forward to enjoying its beauty and durability. I just need to find out about the warranty.

The people who made the sale were wonderful. The guy who told us he was coming to measure (Jason **) never showed up. After a few days I called your 800 number. Someone came out a few hours later, took measurements, said someone would call the next day to set up a day for installation. No one called. We hired someone else at 30 cents more per square foot. What a waste of $25 for measurements from your installer. Also, our hired installer said there were too many short boards in each box and I agree.

The salesman was good and thorough. He explained a lot of stuff to me. I wanted hardwood floors for my new house. I love the floors, but it was more expensive than I thought. I hired contractors to do the installation and the subs did some flaky stuff. They weren't so great. They fixed stuff but I didn't have the problem in the first place. I picked them, so it's not Lumber Liquidators' fault. They also started late, but after they started, they were fine.

I purchased the amount of flooring that was recommended for square footage I was replacing and had excess when completed. Paid for flooring and delivery well in advance by check. I am still waiting on my refund after 4+ weeks and have placed further orders on hold due to that.

Again, thank you to the manager of the Salt Lake City store for handling the issue so well and doing such a great job of describing what happened and the confusion surrounding the issue. Corporate is a whole other story. The customer service representative was degrading, rude, and questioned our character. Luckily, the call was recorded by Lumber Liquidators and I hope they use it as a training experience to teach their employees how to treat consumers.

We purchase over 8,000 sq ft. in my house two year in one of the most expensive floor with 100 years warranty. It has passed and we pay for the installation as they told me that if they do not install they then will not warranty the product... The floor has starting to show some kind of molds in one of the room and I have ask to came in review and fix the issue. They ask me for pictures same that I have send and now they complain that my pictures are too dark and for the same issue they can not do nothing about even send someone to review the issue and that I can complain to anybody and they will not do anything!! Nice piece of junk company!!! Be careful. Do not buy from this company!!!

It was time for change and the Lumber Liquidators sales rep was very good and the company really had nice stuff. But I picked the flooring I wanted. It's got fine quality and the cost was within our budget. I'm a carpenter by trade so I installed it myself and the product was very good to work on.

We've only been in our home for two and a half years and the carpet that was put down in the three bedrooms was builder grade, which is very cheap. We bought bamboo hardwoord from Lumber Liquidators and it is good as far as the cost and it looks beautiful. However, when we had the installer come here to measure, we talked with him for quite a while and he gave us the impression that a whole team would be here to install and it would take one day. Well, one room was done on a Thursday, the other on a Friday and then finished up and did the other room on Monday. They did a beautiful job but I was not prepared for three days including a weekend. I was very disappointed with that.

We had built a new area. We got the flooring from Lumber Liquidators and the quality is so good. The sales person was very nice, helpful and very easy to work with. On the other hand, they keep sending me emails and there’s nowhere I can unsubscribe. I hope they could get me off their mailing list.

The product wasn't bad, save for some imperfections, and the people were nice, but the biggest issue was that I didn't get my items when they were supposed to be ready. First, they lost part of my order. I returned a week later when they said it would be back in stock. It wasn't. I had to go in four different times to complete my order. A huge inconvenience, delayed my install, and I still had to pay full price. They could've at least thrown me a bone and given me a discount for the gas and time I wasted going back and forth over three weeks.

It took from August 6th to October 6th to get good product and have it installed. First product installers rejected width varied greatly. Received replacement product, had to wait 3 more weeks. House tore up two months.

When I was in Lumber Liquidators, I picked out what I thought was hardwood when in fact it was engineered wood. The seller didn't help us at all but I went ahead and ordered it. Moreover, the delivery was not easy at all. I called them several times because they were supposed to call to deliver it and nobody knew what was going on and they kept saying they'd call me back and they never did. When they delivered it, I did not realize that they were going to leave it outside in the driveway. I was told that they should get a white glove if I want it brought in the door and I didn't know anything about that, so that was shock because they wanted another $55. I live in a ranch and I was not happy about that at all. They need to work on communication with the customers especially in the field of delivery.

I just bought the flooring last week and got it now. I opened and looked it up and the edge looks thinner than what I’ve seen on the shelves, so it’s kind of misleading. I picked the really high-priced one and thought I picked out a good one, but I'll have to see how this performs. I just hope this product lasts because it’s very flimsy from what I’m seeing. If this thing doesn’t go well, I will never buy from Lumber Liquidators again.

I cancelled my order. When the wood flooring was being picked up all the pieces were loose and not banded together. The day prior I asked if a Tahoe was big enough to pick up the order and told that it was. The guys working at the time of the delivery offered no assistance with strapping the wood together or assistance with securing the load. They reluctantly assisted with loading the truck and nothing else. When I indicated that I did not want to continue with the purchase the manager did not take any measures to correct their poor service. I took my business elsewhere and was treated much better. I even paid $0.10 per square foot less.

My husband and I remodeled a house and made three purchases of a bamboo wood from Lumber Liquidators. Within a week of having them installed they began scratching EVERYWHERE. Anything and everything that you can imagine would scratch them... some of the scratches being major. Within a month of having them they started buckling in several places. We had to purchase more wood to have fixed and spent a small fortune. Within just a few more weeks the floors began buckling in other rooms.

We were left pretty dissatisfied with the work they did on our floors. They left the floors without finishing the borders for our doors, they didn't cut the door straight, left some damage on our doors as well, and the floors were left with gaps. When we told them about it, they didn't put in the product to cover the gaps. Instead, they left that to us (I didn't realize that was my job). There were also comments that they made about the product we bought, saying that it was a difficult product to work with. If that is so, then why sell it in the first place? When they left, the work wasn't finished, they left their trash on our driveway, and they did not tell us when they would be coming back. They came about five days after. I would not recommend this place to anyone else after this experience.

The Lumber Liquidators sales reps were great and provided lots of help. My husband just finished putting our new flooring in, and it's been good so far. The only thing about it is the treads that I asked for the stairs don't seem to have matched the flooring. They told me to order at the same time so that the color would match, but the treads starting with the stair nose is lighter than the flooring.

We bought a new home and were remodeling. I knew a general idea of what flooring I was looking for, and found it online. The couple of times I talked to Lumber Liquidators on the phone, the reps were pretty helpful. At the store, they were good too, for the most part, besides the one guy who was a little ticked that we got there 15 minutes before closing. I hired a contractor to do the installation, and I like it. It was well worth it.

Damian looked at the sample I brought in and directed me immediately to the perfect material. We finished the entire transaction in under ten minutes. Their loader put it in my van and I was outta there! Now THAT's the way I like to shop!

Experience with Lumber Liquidators - My order of 49 boxes of Brazilian Cherry was fill within 2 days. The delivery man carried each box into my house and placed them in a safe manner. I am very happy with the entire process.

We were remodeling so I purchased our flooring through Lumber Liquidators a month ago. Their sales reps were all good. I was matching so I already knew their product but they were fast with getting me what I needed. The cost was good and the flooring looks great.

The house is new and I decided to put some flooring in from Lumber Liquidators. Their sales reps were very good and they knew what they were talking about. Our flooring has not been installed yet but we have a contractor who'd do it and I look forward to its appearance.

We were refurbishing a home and I had a negative experience with the sales representative of Lumber Liquidators when I was buying flooring from them. The quality of the flooring is fine but I ended up returning a portion of my purchase to the store and the sales associate was lame. The service was beyond acceptable and I'm not going to do business with Lumber Liquidators anymore.

Beautiful flooring. Installers were very professional, quick and courteous. My new floors has improved my home. Simply gorgeous!! I highly recommend this product, Chocolate Birch. Thanks to the very helpful salesperson at Lumber Liquidators.

We needed to extend our flooring out into another room and we were looking for a specific product to match what we already have. I ordered the flooring online from Lumber Liquidators and the quality is fine.

I was looking for comfort, durability, usability, and a nice selection of flooring, and got some carpet and African wood flooring from Lumber Liquidators. I bought the Bellawood underlayment as well. Their sales staff was good and helpful, and suggested the redwood pallets. It's only been five days after installation and so far, the flooring is good. Their website is also good. It gives enough details. The pictures and the installation process dates are good too. I never had an issue with Lumber Liquidators, but I had one with the carriers. Not only me, my other friend also bought the same wood from Lumber Liquidators. They send through R&L Carriers but they're not so professional and friendly.

Received a good price for the Bellawood flooring. Staff was efficient, courteous, and helpful. Purchase was easy, completed over the phone, staff called when ready to pick up. Couldn't ask for more. Your folks made it easy and effortless. Now if clearing out the old particle board had been as easy!!!

The team at the Durham store has been great to work with. There was an error in the wood selection on the order found after delivery, they did a great job at quickly resolving and getting the replacement delivered. Very happy customer.

Everybody from Lumber Liquidators was great. I bought two boxes too many, they took it back, gave me credit, thanked me, and were more than polite. One box that came in looked like a piece was damaged. I didn't need them, but the girl there said she was going to give me an extra part in case I ran into a problem, and it couldn't have been any nicer. In their website, I could pick out and show them different colors. I went by their bamboo and then it matched up. The colors were pretty accurate compared to the actual colors at store, and it was helpful. The bamboo flooring has been down for a week and it looks great. I have no problem whatsoever.

My experience has been anything but satisfactory. I have filed a Better Business Bureau complaint, and have yet to hear a reasonable offer to the complaint. I had Lumber Liquidators to my home five times to repair the floor, and the most recent time they installed 3 boxes of unacclimated wood, and do not wish to extend the warranty for the same 12 months that the original flooring was. Lumber liquidators may wish to stop sending me opportunities to vent about their service, and just honor the warranty for 12 months from the date of installing unacclimated wood.

When you order from Lumber Liquidators, you must wait and you wait too much time and then there's too much issue. They need somebody better there. This is the second time I got hardwood floor from them. I like the floor but when I open the box, they're a little flexible and not straight. I wait a little bit of time and then I flip the box upside down three times before I can install them. The box was crazy when I opened the first one.

Bad experience. I will try my best not to do business with Lumber liquidation in the future. They charged you for floor measurement while they never showed up and you still can't get your refund back. They called you to pick your order while the order is not ready. Manager promised to deliver order in return as courtesy and they changed their mind etc.

I went to Lumber Liquidators (Wilbraham, MA) after 3 unpleasant experiences with other flooring entities. The experience was painless, fast, and I am delighted with the results! Staff was super knowledgeable, product was available, and not nearly as costly as the prior companies. All in all, a fantastic experience. Thanks!

I purchased 6500 worth of engineered hardwood. The finish and the quality of the product has been a disappointment. The flooring was beautiful but the finish began to wear off in less than 3 years of being installed. I filed a complaint with LL and basically they decided it was my fault and offered nothing. I cleaned the floor based on the suggested methods and b/c it involved any water at all they blamed me. I would never recommend or suggest this business to anyone. The price I paid for an inferior product is not only disheartening it is unethical.

I recently purchased and had installed a natural hickory Bellawood floor. It was an amazing experience and one that I found to be very easy to accept. Caleb, salesman, and David, installer made this a most worthwhile experience. This floor changed the entire ambiance of the rooms where it was installed and I am very happy with it. Many thanks to all...

I recently purchased a Bellawood Iron Hill Maple Floor that is absolutely beautiful. The staff was very helpful and informative. The floor delivery was less than a week. Other hardwood floor providers did not have as good of a price and the delivery was 4-5 weeks. We are thrilled with our purchase and would highly recommend using Lumber Liquidators!!!

I am for the most part very satisfied with the product, particularly the way it looks in the home. Those who have seen the floors are very impressed. I found that the floors were relatively easy to install once you worked through the first few boards. I glued the 3/8 bamboo board directly to the floor and this worked well with one exception. I purchased a less expensive brand of flooring and they did not always fit the way they were intended to as the dimensions were off. This caused a rise in the floor where they butted together. Yet there were only two notable places in 800 sq, ft. I am in the process of trying to figure out how to fix these condition. I would certainly return to Lumber Liquidators and have recommended them to others already.

I recently purchased my new floor from the Springfield, Mo store. My salesman was Randy who was very helpful in my purchase. He showed me several types of flooring and gave the lowdown on each. I settled on a bamboo flooring and was not disappointed. My next and all projects with flooring will come from Lumber Liquidators.

I am a contractor and purchased utility oak to tie into an old floor. I was told there would be 20-30% waste. As it turned out it was more like 80% waste. I expected there to be pieces that had knots and missing tongue and groove but almost every single piece that wasn't damaged was cut out of square. Unfortunately, I signed something stating I cannot return it. I was hopeful of a long term business relationship, but after this experience I will not use Lumber Liquidators again.

This was the worst experience ever!!! I ordered TWO Boxes of bamboo flooring and only one showed up, the end of the box was torn open and all the planks were damaged. I called and logged a complaint with Lumber Liquidators. Not only did they NOT pick up the damaged box, but they only shipped one box instead of two, and again it showed up damaged. I sent it back via FedEx and I still have not gotten any help from Customer Service!!! Never, never never will I order from there again!!!

I purchased some Red Oak Natural wood flooring in 2012 but my flooring job was not finished. I resumed wood flooring for one remaining room in 2016 but did not have enough wood to complete the job. I called Lumber Liquidators and spoke to Jeffery **. I was told to come in with original wood samples to see if it matched the Red Oak Traditional flooring that was being stocked. I went to the store location, the wood matched and I purchased it. Mr. ** was knowledgeable and very helpful.

After deciding on bamboo due to favorable reviews and the durability -- I found a great selection at Lumber Liquidators. The customer service was great and very efficient. I purchased the click down type 1/2" solid bamboo and the installer said it was the best floor he has ever laid! He did not even waste one piece. The hand scraping helps the look not be too formal. Very pleased. Would highly recommend.

Miserable experience. Order wasn't placed on time. 3 mobilizations for installation. Credit promised by management was never issued. Worst experience you can imagine.

After waiting a month to get a special order in from a store 100 miles away, I finally went to my local store to see what was up. Well it was never shipped. Once my order that I paid 80 dollars to ship, finally shipped the order was not complete. I understand this wasn't the biggest order but come on someone needs to follow up and find people's orders... never again Lumber Liquidators. I will take my business to Lowe's. Complete disappointment.

The salesperson was able to help us locate the flooring we needed. The price was good. The gentleman in the pick up area was fast and helped me load the product. I have to drive from Clearfield Utah to purchase flooring from you and will in the future. Oh and the flooring will be used to match the grain and color of another piece of furniture we have for a shelving project. A good experience at the store.

Beginning to end was a pleasant experience with Lumber Liquidators. Great help in the showroom to find the flooring we wanted. Professional contractor that did the site estimate and the installation. Easy to get credit back on unused and unopened materials (glue & quick patch) that weren't needed. The new floor looks wonderful! Very happy customer. Lumber Liquidators and Bellawood is a winning combination.

We needed graphite so I looked around and saw that Lumber Liquidators had enough of it and it will be all out of the same batch. Their sales rep down in the Hampton office told me about the flooring. We got it about three weeks ago. The delivery was a little late but the delivery guy was very nice. I have somebody installing it now though we haven’t gotten it all down yet but so far, it looks good.

I'm trying to match the floors in my home as close as I could so I changed over from carpeting to hardwood in half my house because that's what I have in the other half. I purchased from Lumber Liquidators three weeks ago and I talked with Junior over at the local store. He was very helpful, did a great job, showed me what I needed, and talked to me about it. He's the reason why I decided to buy there.

I bought wood flooring for a project but decided to go another direction. I paid cash. I took the boxes back. They were unopened with the receipt and asked for a return. I was told they couldn't pay me cash and I would have to take a check. I said ok. They said a Corporate check that will take 5-7 weeks to arrive. He told me he would send an email to speed up the process. That was 6 weeks ago. Terrible customer service. REMEMBER. It might be cheaper but you get what you pay for. BE FOREWARNED!!!

I was shopping for a discontinued flooring and I was happy with how other stores would call other stores to see if they had the flooring I was looking for. I called 3 different stores in the Minneapolis area over a few week period and they were all so helpful. Thanks!

I've had a great experience so far at Lumber Liquidators. Natasha has been incredible and has been very helpful. As well James has helped out and I've been able to keep my project going. Thanks to both and I look forward to continuing the project with their help.

I do not go to any other flooring store. I have purchased engineered wood floors and tile from LL, and always receive great service, an excellent selection and unbeatable prices. If you have questions about flooring, the LL staff will answer them honestly and accurately.

I purchased wood flooring from Lumber Liquidators at the advice of what I would later find out was their warehouse manager. I was given false information due to his lack of information. Upon talking to the actual store manager I was told that what I had purchased was cheap and I would be disappointed by the wear of the product. He suggested instead that I purchase the exact same flooring at nearly 40 cents a square foot more. I cancelled my order that day and never took delivery. By far the poorest product knowledge and customer service that would be expected.

We bought the Schon strand bamboo flooring at an excellent price from LL in Brandon Florida. Willie ** was available for pricing and any questions we had. We made 2 visits to the store but he was available for many phone calls and explained everything about how the floor could be installed. We opted for the floating floor and are glad we did. The Schon bamboo flooring is warrantied for 30 years. All in all we had 4 large rooms, a hallway and 18 steps installed with the bamboo flooring. It is strong, beautiful and we are very happy with the result and would recommend LL and K Flooring (the installers) to anyone in the Hillsborough county Florida area.

We ordered bamboo flooring from the Reno store. We were greeted as we walked in and assisted right away. We wound up buying enough flooring to do our kitchen, hallway, stairway, and upstairs hall. We asked if they had a qualified installer and they said yes. The installer called our cell phone as we left and met us at our home, and gave us an estimate within 2 days. It has not been installed yet as we are waiting the prescribed time to allow the material to adjust to the Nevada climate.

The product has developed cracks and the customer care team has been awful. Will not return calls or emails! The case number is **, and if Lumber Liquidators won't stand behind their 100 year warranty, I can't take the risk of using any more of your flooring.

I ordered a stair nose online and received an email when I placed the order. This email was the only communications I ever received about my order. When I checked the order online the order showed in process after a week. I called customer service and they indicated that the order was scheduled to be delivered to the store in another 4 days. The agent indicated that the store would contact me when the order arrived. I waited the additional 4 days and checked the status of my order on the website. It still showed the order was in process so I called customer service again. This time I was told that the order had been received at the store where I was picking it up. I called the store to confirm and went and picked it up. The product was exactly what I ordered and I am happy with the item, as well as the hardwood that I purchased and installed. I would suggest you work on your order communications to improve customer satisfaction.

When my husband 'broke' our closet shelving I not only fixed the shelving but while everything was out of the closet I decided to redo everything. I painted and ripped out the old nasty carpet. I decided to continue the bedroom flooring that I had put in. I only needed a couple of boxes of the same 3/8 bamboo click flooring. I was worried it wouldn't be the same shade since it was a few years that I did the bedroom but it was an unfounded worry. It was great. I love it, and since we have huge dogs I knew it wouldn't scratch. I put in new baseboards and it looks great. I love my 'new' closet. The staff that helped me at the Lonetree, CO store were great. They even had all my info from before and could pull up which underlayment I used, cause I couldn't remember. They loaded everything, I didn't have to lift a finger... Til I got home! Lol.

We went to one Lumber Liquidators in Norfolk last year when we were looking at replacing our kitchen floor. They would not stop calling; I ended up blocking their number. We went to the VA Beach location, and the salesman was extremely helpful and answered all of our questions, even the crazy ones. They never hounded me with telephone calls afterwards, which I truly appreciated. The next week I went in to place my order and a different sales person was extremely helpful in explaining the padding choices. I put my order in around 4:30 on a Thursday, and I did not expect the flooring until the following Thursday.

Personnel are really helpful, but the staff is a bit transient. Products are great -- and the hardwood floor we purchased and had installed by LL is beautiful. Most recently, however, we were looking for a porcelain wood tile for a living room/dining room. You had none that fit our criteria. Nothing looked light unless we wanted gray, gray or more gray tones. I couldn't take advantage of LL 1/2 off heated floor as a result. Why oh why did you neglect a real hardwood look alike with any warmth to it?

I had a great experience ordering hardwood flooring at the Manchester store. They were honest and knowledgeable, went out of their way to give demonstrations to ensure I knew what I was ordering. I didn't feel like I was being tricked or that they were trying to sell me something other than what I was looking to buy. I feel I paid a fair price and the customer service was excellent. The floor is beautiful and high quality, only 1 piece so far came with a ding on it. The order came in quickly too!

Wonderful Service, Prices, and Selection. The woman I worked with here was the nicest ever. The people who loaded my car on both occasions were also exceptional. I cannot say enough good things about the Lorton location.

** customer number ** is in the business of flipping homes. We do about one property per month and even though we've been in business in Las Vegas for more than a year we had never purchased from Lumber Liquidators before. We're always under the pressure of getting things done on time. Sometimes that's even greater when the home is sold before we are finished remodeling and we have a due for home inspection. That was the case with this order. We got the floor, got a date for pick up, I called to confirm twice, I even did that the morning I was supposed to pick up and I was told by the manager at the Henderson store that the truck had come in with my floor. I hired a truck to pick it up.

Store personnel were very helpful in explaining pros and cons of the different hardwood options. I used one of their recommended installers who was very responsive to calls and did a beautiful job. I was able to return excess product for a no hassle refund and in the end, I got the floor I wanted at about 70% of the other best quote I had received.

I was told from the start that Floor Tech was the co. I would need because they would move the piano and all furniture and replace it. The WRONG co. came to do the measurements. That was just the beginning of the problems. Those measurements were then transferred to the correct co. The work team arrived to tell me I would have to drive to Leesburg store to get another roll of the subfloor and molding. I did this. They then said they had no wood for the 1 step. That was at the Greenbelt, MD. warehouse! The manager there said he would bring it. Said he left at 2:30 p.m. He didn't arrive until 4:45 p.m. It's 32 miles and takes 58 minutes according to MapQuest. The work team was finished at 2:30 p.m. and had to wait 2 hours to do the step when the wood arrived.

I was very pleased to conduct business with LL. The product arrived on time and the price was very reasonable. Every person I dealt with was very helpful and friendly. I'm almost finished installing the floor and it looks amazing!

My wife and I knew nothing about flooring when we decided to replace our 50-year-old flooring and stairs. The staff at the Oaks, PA store were all very helpful and courteous, and gave us the info we needed to decide which flooring to buy. We absolutely love the Bamboo flooring we picked out, and I'm sure it will last more than 50 years.

Was a little worried by some of the reviews, but the wood flooring came out amazing. If I were to do another floor I would recommend some of the blander boards to the outside, with the colorful boards in view. Happy with the purchase and floor looks great!

Had an awesome experience - found what I was looking for w/ some help from the sales rep. When order came in I was called - went to pick up 750 square feet of wood flooring and other supplies and the sales team helped load all into the truck. Made life so easy. Too bad they could not leave store to help me unload!! Will be back to purchase more flooring for other rooms in the office.

I got some hardwood flooring and we're very happy with it. It was exceptionally priced. The Lumber Liquidators staff was very helpful and prompt. They helped us to the car and through the entire process. Installation was easy to do and the salesperson helped me as far as how to go about it, and things went very well.

I've been working on the floors of my house for awhile. I'm using tile in the other parts of the house, but decided to go with wood on one part. We made a couple of trips over Lumber Liquidators and looked at different options. They were very helpful. The cost is a little higher than I planned to spend, but the quality was better. I'm doing the installation myself and I haven’t finished. I've found that it takes a very sharp blade to cut through it - that’s some hard material.

We're remodeling to sell our house and we purchased flooring from Lumber Liquidators about a month and a half ago. Their sales reps were good and no high-stress sales tactics. We already knew what we are looking for, so they just answered the questions in regards to what we needed. The flooring looks great. I hope it will make our house have a higher sales price.

I had crappy carpeting so I decided to update the floors. The sales representatives were good. They went through step by step with each product and they explained how to install it. They were very informative. There was a little bit of confusion at first when we started because the box had two different sizes and we thought that it should have come with three different sizes to make it easier to stagger, in other words, long piece, middle piece, short piece. That way it would have made it a lot easier to lay it out. But other than that, it went pretty smoothly. The flooring has been down for three weeks now, the quality of the flooring is good. It has been a fantastic experience.

We purchased wooden floor from Lumber Liquidators. I had them down here for about a month and the quality seems okay. Their sales rep was good. She told me a lot about the floor and she discussed what I needed to have them installed.

I'm doing a major remodel at my house. The Lumber Liquidators rep was very helpful in addressing the specific hardwood floor that I was looking for and gave me some advice about its durability and hardness. The quality is great. Everything worked out fine.

The flooring is poorly made. It has shrunk and split and cracked in the tongue and groove. When contacting the warranty center they replied it was installation error. I was sold this flooring with the intention it was highly durable. It is not. The cardboard box scratched the floor. This was placed in a new construction home. I would never recommend this production nor the company because of their poor customer service and that they don't stand behind their products.

My floor in the living room was in very bad condition and couldn't be fixed so we decided to change it. I went to places like Lowe's and Home Depot and when I got to Lumber Liquidators I found exactly what I wanted for 50 cents to a dollar less, so I'm very happy with it. We hired the contractor that we met in the store since he said he had worked for a few years for Lumber Liquidators, and the installation worked out well. The wooden floor is very good. I have a nice floor and I'm happy.

I recently bought engineered wood flooring at Lumber Liquidators. The sales reps gave us the information about the different floors and what we needed to install them. We were told it was coming in on the following Wednesday and then it didn’t come in. Then we were told it was coming in on the following Wednesday and then that didn’t happen. We contacted the main 1-800 number and they said it looked like it was gonna be weeks before they ship. They couldn’t even guarantee that. We ended up having to cancel the order because we had no idea when the flooring was ever coming in. We ended up having to get flooring through somebody else.

I had water damage and so I bought flooring probably three weeks ago but it's not yet installed. Everybody at Lumber Liquidators was great and helped me out a lot. I knew exactly what I wanted and only spent about two minutes in the shop.

I purchased flooring from Lumber Liquidators about three weeks ago. However, I haven’t had a chance to look at it because we'll do another remodel on the house and I'll do the floor installation myself. Their sales reps were excellent and the purchasing process was easy. It was a good experience.

Paid in advance for measuring, flooring material and installation. Hallway a small area easily sealed. Had tile that I paid to have removed. They did not seal the room although it would be easy to do. I came in and saw dust in every room in my house. I asked why they didn't put up plastic to seal the room. I was told they did not have any tape. Unbelievable. Then I was told I needed more floor leveler even though they did the measure. My house is totally dusty. Furniture needs to be cleaned. No offer of discount or rebate. Totally unsatc...

Have had the floor for 5 yrs. and have been for 4 years trying to get satisfaction from Lumber Liquidators because of issues with the flooring. I have taken them to BBB and it has been almost a month and still they refuse to get back to me. I have been very patient, never getting nasty and just trying to follow their directions. I believe the problem is with Bellawood that is not standing behind their warranty. I would not recommend them because of the customer service. They spoke to me a couple times with promises to get back to me which never happened. I believe my next step will be my lawyer. I have no choice. $4000 for flooring and shoes everywhere we step with smudge marks. 83 yrs old and they want me to get down on the floor. Not happy at all.

I went to the Lumber Liquidators store four weeks ago for a repair. The sales team was wonderful. The guy that I spoke with was really helpful and friendly. They thought they were out of stock of the flooring, but also thought they might have in the back room. They found it and got it out for me. Then to complete the circle, it turned out that the actual flooring that I bought to try to repair was the wrong color. It was a shade off from what my contractor bought originally, and when I brought it back three weeks later, they took it back without blinking an eye. However, the man I hired apart from Lumber Liquidators didn't do a great job of installing the plumbing fixture, and I had some darkening of the boards. But other than that, Lumber Liquidators' flooring, price, and service are magnificent. I very much like how helpful, consumer-friendly, and eager they were to help me and suggest alternatives. All in all, it was a first grade experience.

The Lumber Liquidators sales rep had a used car salesman type mentality. It was high pressured sales and it was obnoxious getting a phone call every day from those people, especially on weekends. I also disliked the amount of emails I receive. The second I went to go pick up a sample, the guy told me he had to have my email and phone number. I gave it to him and of course my phone and email blew up for the next week. I went online to go and try to block all the emails but that didn't do any good. I'll be getting emails forever, so I will try to avoid Lumber Liquidators at all costs. I will end up having to buy there because I purchase for other companies and whatever they request is what I get. But personally, when they ask me to get something, Lumber Liquidators will be last on my list.

We used the floors we purchased from Lumber Liquidators in a piece of rental property. They seem to be of pretty good quality and I dealt with two different sales reps who were very polite and informative. We bought the flooring on sale, it was a discontinued line and we got a very good price on it. My son-in-law and I put it in and it was easy.

I'm a general contractor and Lumber Liquidators is usually the first place I go whenever I have some wood flooring that I need to get. I have used them three times for my own personal home in the past and have also used them twice for others like for a construction renovation project I had. A week and a half ago, I purchased a wood flooring from them and the sales reps were very, very helpful in helping find the product and called me to update on its arrival. It was a very, very good experience. We installed the flooring and it looks great.

We were able to take in a sample from Lumber Liquidators and everybody we worked with was extremely nice. They were able to identify the type of wood flooring almost immediately, which was awesome and got it ordered. The guy that loaded the flooring was super nice. So, we've had a great experience. We haven't installed it yet, but we're excited to try out the bamboo flooring and to test out its durability.

We are very pleased with our new bamboo floor! Price, quality, installation were all super. Mark, the store manager in Ocean, NJ, couldn't have been more knowledgeable and helpful in guiding us in making a very satisfying and beautiful decision.

I have a new home that came with carpet and I purchased hardwood from Lumber Liquidators. I chose it because it was good quality and I wanted to have some nice quality floors. They were also offered at a fair price. The sales rep was great but their installers charge too high. I hired a contractor to install the flooring and they're working on it now.