LL Flooring Reviews

I was initially looking to buy native hardwood for my flooring needs e.g. Oak, Hickory, Ash, Walnut. When shopping, the native woods were out of my price range. Since I wanted to install my own floor the cost of install was not figured and I would be able to afford more. LL's had a Brazilian Walnut on sale for $4.99/sqft. I knew that Brazilian Walnut, aka ipe is a super hard, insect resistant, waterproof, and a very dense imported wood that is sometimes harvested illegally. I did some research and LL's product was not purchased from illegal harvesting.

Unorganized, sent the wrong size flooring, part of the delivery was 3 1/8" which I ordered 2 bundles were 5". Caused the flooring not to finish and order takes 2 week, total mess. Also when I called the salesperson did not know they carried 3 1/8" yellow pine, I found out myself on the internet.

Bamboo Flooring - Lumber Liquidators of Kalamazoo were fabulous. They helped me understand the best method of installation, choice of flooring and how to get the flooring sooner than what a delivery would entail. Great service, no questions asked on return of excess materials.

Our floors were outdated and we had replaced the walls in our house that left huge gaps in the flooring so, we decided to go ahead and got a bamboo engineered floor from Lumber Liquidators. We bought everything online and we had our flooring installer take care of everything else. We love the quality. Overall, our experience with Lumber Liquidators was straightforward, easy, and no hassle.

I took in a floor sample to match. Allowed store manager to find a fit, i.e. color and thickness. Terrible match. Inferior quality. Color value is off considerably. Quality of item is poor. It's like someone 'printed' the pattern. Terrible product. Will not shop here again. Nothing cheap about the cost. The product not worth the price.

We ordered 660 sq ft of hardwood flooring, 7 rolls of underlayment and 200 ft of QR molding. Our order was promised to be delivered between 9am-12:30pm on the 5th day after purchase. We had contractors on site with the anticipation of having these materials. They did not show up on time and in fact were 2 hours late causing problems with our installers. Additionally the moldings were not delivered, when I called and asked I was told they were back ordered. There was no mention of this at time of purchase and nobody reached out to inform us of this. When the molding were available a couple days later I was asked to come and pick them up despite paying for shipping. I was told there was only 1 person at the store and nobody was available for to deliver it. We are very unhappy with this situation.

Love the Morningstar HD stranded Bamboo flooring! Attempted to purchase online, price was $2.59 sq.ft., put quantity in the shopping cart and my cart reflected a price of $2.79 sq.ft. Had to call and talk to a CS agent, who needed approval from a manager (who was not there) to give the lower price. I have never experienced a price switch when purchasing online, it was frustrating to have to call and argue with someone over it. Other than that, I have had good experiences in purchasing from Lumber Liquidators.

3 1/4 inch select red Oak - I came into the store on August 28 and purchased 74 ft.² of red Oak select flooring. I brought an actual piece of the existing flooring in with me and the sales person told me it was definitely 100% select red Oak. So I purchased it. Only to find out when my floor guy came in and went to scrape the floors that it was in fact select White Oak. Unfortunately the floor was already installed and could not be returned. When trying to locate their correct flooring Lumber Liquidators had none of the flooring that I needed in stock at any of the local locations. I ended up having to purchase it from another dealer paying twice the amount I should've paid when the original sales person sold me the wrong product. I will not be shopping at Lumber Liquidators again if nothing is done to rectify this problem. Not only did I pay twice for material I ended up doing twice the labor.

The product red oak was lovely and I am pleased with the appearance... It has been 3 weeks and the smell from the pre-processed polyurethane disappeared... It took several weeks with windows wide open for more than 2 weeks. However, my only dissatisfaction is with the very high delivery charge of $340 to bring the wood into my condo and put on the floor... Also, they sent only ONE person!!! After I had 2 boxes of wood left over, I did not open all 27 boxes, and when I called for them to pick up the excess they wanted to charge me again!!! I really had an issue with the first charge but the second is I felt reportable to the Better Business Bureau as an price gouging...

I did order and install flooring from them. The flooring was the vinyl that resembles wood. The flooring failed. I did get a credit but now I have to do the job over again. It had a 50 year warranty and didn't last one year.

Terrible bait and switch practices. Will never purchase from again. Was told returns were allowed as long as they were in original condition. Tried to return 3 bundles and they said sorry it was a special order (even though it is a STOCKED item!).

I originally purchased solid hardwood from LL because I was assured it would be ok to glue directly down to my concrete subfloor. This was confirmed by their corporate installers hotline. After I had the wood delivered I started going out for bids and was told by every contractor that solid hardwood was a mistake and it would surely buckle within a couple years of installation because of moisture. After much back and forth, the store did end up exchanging the hardwood for engineered, and they helped me out on price considering the shipping costs I had to eat. Overall my experience was ok, but I felt like they would have sold me anything without truly understanding my circumstances. My advice: be prepared with the pros/cons of different materials in your home. You will need to be very knowledgeable in order to avoid headaches later on. I suggest speaking with contractors first, then going to LL.

Great experience from the moment I walked in. My saleswoman, Courtney, was very helpful and made the whole process very easy for me. I picked my flooring and she did the rest. The product was delivered on time. I had it installed by my contractor and the floors look excellent. Couldn't be happier with the service and products I received from Lumber Liquidators. Oh, did I mention that I got a great deal? I did. Caught the tail end of a sale and paid less than $2.50 a square foot including premium underlayment and vapor barrier. Would, and have, recommended to my friends and family. My Aunt just bought new bamboo floors from the same store.

It took us about 5 trips to the store to finally settle on a floor. Each time, we were greeted by Don or Mike and knew who we were, what we looked at last time, and where to go from here. Super nice and knowledgeable staff and GREAT product! We bought a floor that wasn't too cheap and it worried us (buying without seeing it in the house yet as we were still in the purchasing stage) but once they were in, WOW. We are so in love with them and they look AMAZING and are super strong. We're going to be looking for more flooring in the near future and we won't be going anywhere else! Thank you guys!

I wanted to get rid of the carpet so I purchased bamboo flooring from Lumber Liquidators. I had to go to their store to give them a credit card. They wouldn't take the credit card over the phone for ordering and I've already ordered the same product from them. I encountered two different people because my guy didn't measure correctly, so I had to keep going in there to reorder. I already knew the product I wanted that was in other parts of my house and I wanted to finish the whole house. I like the quality and I've had it in some of my other rooms for three years and there are no scratches and I have a Doberman. However, I would like for them to have faster shipping and not have to pay for it. I had to pay for shipping on some nosing because they don't have the product in their store right now.

I recently bought wood flooring for my business from Lumber Liquidators. I had purchased plenty of stuff from them before. My interactions with the sales reps were fine and there was nothing unsatisfactory nor out of the ordinary with these. The quality of the flooring I got was great and the cost was fair. I installed the flooring myself and it was easy to work with. I was happy with everything.

The finish on their flooring is not at all durable. I put their Hardwood flooring in my Kitchen, after it got wet for about a minute before I clean it up, the finish was splitting. I complained to NLL about this, they said I should not have put it in a Kitchen, their salesman knew where it was going. They also said the flooring had to be in a room with constant 30-50% humidity, average humidity in NJ is 65-70%, so no opening the windows. I was hoping for a Sealant to put down, but all I got was a rude Store Manager in Fairfield NJ and Customer Service which didn't help. Poor product and service.

I am disappointed with both the product and the service of Lumber Liquidators. I installed the solid bamboo flooring according to the written instructions. I even called the headquarters to confirm I was doing the installation correctly. My floor has continued to shrink for over 2 years. I have replaced the end pieces 4 times now and had to buy more product. When I tell the service department what is going on they give me a blank look as if to say too bad. They are very nice when they are selling me more product. I will never use this company again.

Lumber Liquidators was friendly and informative. We were remodeling the house and we purchased Brazilian Cherry from them. So far, the quality of the flooring is good. It’s a little bit cheaper but feels it modern.

We were doing a remodeling project and we purchased a half-inch bamboo flooring from Lumber Liquidators. The sales representatives were really good then I installed the flooring myself which was very easy. We had a nice flooring at a fair price and we're very satisfied.

I have shopped for several floor items related to my latest "flip" project, at the Scottsdale branch. I have had a very positive experience at this store in general, but in particular, I would like to highly praise Ben at this branch. He has been extremely helpful, and goes out of his way in order to please the customer, no matter what it is. Whether showing off the products available, products online, reviewing the orders, going to the back to look for products I needed, loading those products either on my car or my contractor's truck, Ben has always been there ready and very glad to help and serve. Can't find better words to praise Ben. If I need anything floor related, I feel very confident to just pick up my phone, call Ben, and be ready to go to the branch to pick up what I need, whether that same day or the next. Ben will call me to let me know.

Lumber Liquidators had good prices and the customer service was great. The sales representatives were just like my buddies. They showed me different types of products and the difference between them. They also asked me what I was doing and where I was putting it, and they educated me a little bit. I bought about 300 square feet of some white bamboo flooring for a couple of floors in a couple of my buildings. Then a couple of contractors that work for me installed the flooring which was great stuff. My residents love it.

I pulled the carpet out two years ago and I was tired of concrete. So I purchased bamboo flooring from Lumber Liquidators recently. I also bought laminate flooring from them. Their sales reps were wonderful. I went in, told them what I wanted and they helped me out. I was done within 30 minutes and I loved it. I am pleased with the quality of the flooring. It was perfect. My experience with Lumber Liquidators is very easy, simple, and quick. I’m going to have my daughter go there to purchase her flooring.

We bought our flooring & glue etc from Lumber Liquidators. After 18 months the floors started to warp at the seams. They blamed the installer for using the wrong glue although THEY recommended & sold us the glue that was used and the installer came from THEIR approved list. Then they said the problem was moisture & THERE IS NO GUARANTEE AGAINST MOISTURE for their bamboo. Even though we had our slab tested & there is no moisture in the slab. They have basically said they won't even come & check it out so now after 3 years my floors are totally ruined and my only option is to hire an attorney. Also their recommended installer did a terrible job and we had to have them come back several times to try and correct things. All in all it was a very bad experience & I would never recommend them or use them again.

I used Lumber Liquidators a lot, but not anymore. I was satisfied, but not overly impressed.

I bought a house about a year ago and ripped some carpet up and put some laminate in one room and then some bamboo in another. I bought some bamboo flooring from Lumber Liquidators recently to finish what I started about a year ago. Thus far, the quality of the flooring is pretty good. I like the convenience of Lumber Liquidators. I went to several different places and going to Lumber Liquidators was a lot easier. I like being able to look at different things that I can pick from. And rather than having just one thing to pick from, Lumber Liquidators had 30 different ones. I have recommended them to a couple of friends. I'm definitely satisfied.

We got tired of carpeting so I got strand bamboo flooring from Lumber Liquidators. I brought it home myself and installed it. It’s good quality and got a good price too. The reps there were very knowledgeable and I had a good experience with them.

It was time for upgrading my floors and so I bought hardwood flooring, tread, riser, siding and moulding from Lumber Liquidators. Initially, I went to their store to get estimated prices and their sales reps were very courteous and pleasant. They explained to me exactly what my options were and helped me select what I needed. They were happy to accept the extras that I had. The products were not in stock at that time in that store but they were able to order it from one of their warehouses. I then went back and picked it up. So far, the flooring is good and I like it. My experience with Lumber Liquidators has been very stress-free. Their products are reasonably priced and have good quality.

Even though Lumber Liquidators has quality flooring, great prices and knowledgeable employees, their return policy is horrible. Besides not being informed that they have a strict 30-day return limit, the employees are unable to make any exceptions for returning customers. Unfortunately I had a medical emergency in the middle of my flooring project and did not complete the installation in the allotted 30 days. However I did return to the store to purchase more flooring prior to my accident, indicating that I'd need different flooring for the bathroom, which they sold me stating "no problem returning non-wet area flooring" when my project was completed. So here I am with four (4) boxes of laminate flooring that I cannot use or return! Boo to Lumber Liquidators and their return policy!

Quality control concerns on this flooring. Many pieces were only 3 1/8 inches wide and not to the spec of 3 1/4. Unfortunately, didn't realize the 1/8 inch difference until some were nailed down and working on next row. Had to rip out. I took an extra unopened case back for credit along with a few pieces of the undersized wood to show the folks the problem and see if they would give me some help on the flooring lost. They were not helpful and told me I should have stopped the project and brought all the undersized back to the store. Not so easy when you have the contractor booked for time.

We were ready to put some floors down in the main living area and bought some wood floors from Lumber Liquidators. We had a team replace the existing carpet with the wood instead of going back to carpet. All in all, Lumber Liquidators was good and easy to deal with. The quality of their product is great and we had a good experience.

Your Senior Technical and Installation staff member - "Bob" is a priceless asset to you and to the consumer. I am a very accomplished "DIYer" and very familiar with most building trades, including hardwood floor installation. Bob handled my technical questions regarding a QC floating floor - and his guidance and 'how-to' methods allowed me to know that I would have, and INDEED now have, an absolutely spectacular NEW floor throughout my first floor of my home. Beyond pleased - ecstatic!!! He deserves more than simply my Kudos - he ought to be given a special Thank You for the level of service provided; with professionalism and joy.

I purchase about $4,000 worth of Bamboo Flooring from Lumber Liquidators. I purchased what they recommended to prevent any moisture issues, “Moisture Barrier Padding”. My house is a 45 year old house that is raised with a concrete floor. About 6 months after the installation of the floor the floor started to show signs of some of the boards shrinking. I contacted Lumber Liquidators concerning this issue. They sent their flooring person to come review the issues.

My bamboo floor had water damage due to rainwater coming in. So I bought a box of bamboo flooring from Lumber Liquidators. The salesman was really helpful and very good to work with. I wanted to try and match it up with the existing floor. The quality was fine, but it wasn't the same thickness as the original. It's a 16th of an inch thinner, so it does give a little lift because I had to fill in by the doorway. I installed it myself. I put the original floor in with my son, who does flooring. It was a small job to replace some of the existing flooring I had in there. The difference is, this is glued down, which makes it a lot easier for me. With the original floor, we had to use a nailer, but this was good.

I've been shopping at Lumber Liquidators for many years. I've had all good experiences with them. I have my own flooring business and I purchase all kinds of flooring from them. I know exactly what I’m getting and I’ve been doing it for many years. So I go in there and get what I need and whoever is there always helps out. I pay, ask what I want, drive around the back, get loaded up, and go about my business. They have a big variety selection-wise, especially on oak flooring. My last purchase was three-quarter inch unfinished red oak that's about $1,000 worth of wood. There's not a lot of sellers who carry unfinished oak so I'm glad that they carry that. I used to get it from Home Depot but they discontinued it. Lumber Liquidators have been a lifesaver as far as getting that.

One big mess. All I can say or it will take up the whole page. I am a licensed contractor who has purchased here before. The person who handled my order messed it up so bad I had to take 120 sq. ft. of hardwood floor because he did not give me enough and they had no more which they assured me there was plenty. After a hour ride to another state none... Not even we apologize... Sad... Zero star... Terrible.

I was building a new home and I needed a flooring. I bought engineered hardwood from Lumber Liquidators and I really like its quality. The sales representatives were very helpful and I had a good interaction with them. We installed the flooring ourselves and it was easy to work with. I ended up with extra material and it was very easy to take it back and get a refund for what I had, so I was pleased with that. It was a very satisfying experience and a good transaction. I would definitely use Lumber Liquidators again.

I got bamboo flooring from Lumber Liquidators and I love the product. I’ve bought from them before and decided on them then because of the price. The initial product that I bought two years ago was discontinued. I wanted the flooring elsewhere in the house and they didn't have it. But my recent purchase is almost identical to it and it looks great.

I'm a longstanding customer with Lumber Liquidators and the last thing I bought from them was bamboo flooring. I'm a regular there, so service is excellent. I know the manager on a first-name basis and I have no issues or complaints with anything. Also, the free float click lock systems were easy to install. I am completely satisfied, that’s why I'm a repeat customer.

I got some three-quarter utility grade oak from Lumber Liquidators. I bought some of this last year and was happy with it. The price was one of my main reasons for purchasing it. It was affordable. The sales reps have all been good and helpful and the product was in stock this time. Last time, the first time I bought it, it was hard to come by and I had to wait, but not for very long. I've used the product for the construction of a cabin that I was building last month, and it worked out great with that project. I had some carpenters do the installation. They've used this product before on other jobs and they were the ones who recommended it to me. I'm happy with the quality of the product that I got and how it has turned out. It has finished nicely and I'm satisfied.

Don was going to be retiring in three years and he wants his house to look nice, and it needed a little updating. I liked Lumber Liquidators' color selection and price and got laminated wood flooring from them. The sales reps were nice and very helpful. It was an excellent interaction and I usually don't get customer service like it. They’re courteous, kind, and willing to help. We installed the flooring ourselves and it took about a day. It was easy and we just took the old stuff up in the kitchen and the dining room. We also bought tile from them too for the bathroom 'cause we're redoing the whole house. It's all laid down. It looks beautiful and I like the shine.

I got wood flooring from Lumber Liquidators. Marcus, their sales rep, was great but the others were not. I've been in there before and when I walked in, they never said hello. The young lady and another gentleman just sat there the whole time and talked. They never asked to help, so my daughter and I left. Overall, though, Lumber Liquidators is great and convenient to use.

We purchased click together hardwood flooring from Lumber Liquidators. The salespeople were nice but they failed to tell me some things that were very important. We didn't know that what we had chosen were seconds. We didn't know this until we started putting it down, and we had so many bad cases. Some boxes were not even half usable. It was bad. We were told it was a close-out. A close-out and a second are two different things. A close-out means they're closing out that wood. They said they were sorry and that was it. They won't take it back. I already had some of it on the floor, so we weren't trying to bring it back. They should inform their customers if those are seconds and that they're going to have a lot of bad cases.

Excellent service from this store. Highly recommended. No problem to return the wood in excess, excellent service from Rahul, arranged the delivery in time. This company appears to be the only one selling Patagonian Rosewood. Excellent internet site, allowed me to find the wood researched.

We purchased our bamboo flooring from Lumber Liquidators. Their products were priced reasonably and their reps were very courteous and answered all my questions. I was about to install the flooring myself but somebody else did it instead. The overall quality of the bamboo flooring that I got is good and everything went well. Lumber Liquidators went through the whole work and explained the process and how to use the flooring and get it into the house, and they told me what products I needed to lay the floor down. They were fantastic and excellent, and they touched base on everything. I shopped at a few places and in comparison, in terms of pricing, attention, and detail, Lumber Liquidators did things that made everything fine and made my life easier.

Everything about the purchase and the knowledge throughout the buying process was great. Our issues came with installer incompetence and scheduling. We still don't have complete flooring 3 months after install started. Not happy that we still are not finished.

Ordered 8 boxes of solid hardwood for kitchen floor. Wood was of good quality and color that I expected. The wood arrived two days before the estimated time. The staff was exceptionally friendly and helpful in helping me select the wood and accepting the return of 2 boxes of wood that I had over ordered.

Great prices and service. My installer said the bamboo installed was the best product he has worked with. I used Antique Strand distressed click. Danny in the Westminster store was great. Store was busy, he could use some additional help with more associates.

Very happy with my experience in store. They were very knowledgeable about the product. They listened to my needs and guided me to the product that they felt met my needs. I am also very pleased with the quality of product and price.

So far the experience has been good. I had to return the beautiful bamboo due to having a reaction to the odor while driving it home & while it acclimated in the room. If the check does not arrive in 3-5 weeks, it will NOT be a good experience!

Recent order had one box of material that color was significantly lighter than the rest. Installers did not see it at the time. They want extra to take up half of job to remove those planks. I used this same product last year in another room and have been pleased with it. I'm asking now what happened to the Quality control of manufacturer and retailer. Will I use it in the next room???

We had a laminated floor for years and we decided to update with hardwood floor with a variety of colors from Lumber Liquidators. I was impressed with their prices and the choices they have. Their sales representative were very helpful and knowledgeable. So far, the quality of the floor is very good. We installed the floors ourselves and it was very easy. They explained how to do it and we bought everything from them. Overall, it was an awesome experience. Everything was great and smooth.

I like hardwood flooring and purchased from Lumber Liquidators engineered flooring for a tiny room. The sales representatives were knowledgeable. The quality of the flooring seems to be fine as well. The cost was a little pricey but it's all right. I installed the flooring myself and it was easy to work on it. Overall, it was a good experience.

We visited the Scottsdale store first. We had a reasonably good (not exceptional) experience but wanted to look at two other stores. We did that and then we went to the South Phoenix location where employees were very helpful and we bought the flooring. At that time we were not sure about trim and stair nose so did not purchase any. After we got all trim measurements, we went back to Scottsdale. We were in the store 15 minutes before we even saw an employee. They were in the back room. We were the only customers. We ordered our trim, only to find out that the Scottsdale store had none and I would need to drive to both Peoria and South Phoenix to get 4 pieces of stair nose and one transition piece.

I purchased 5 boxes of wood flooring, VM HS LF ENG Golden Acacia 1/2 x 5", SKU: 10037468 at approximately $140 per box. One of the boxes had shipping damages from a forklift on one side of the box. My first contact was with the local store. I returned to the store with the damaged pieces. The sales agent stated he could not replace the damaged pieces, he would need to sell me a full box and prorate the cost of the damaged pieces. I clearly stated that I did not need more wood than originally purchased, I needed the wood I purchased to be in acceptable condition. I felt he was rude and asked to talk with the corporate office. He provided the corporate customer service number and I called to speak with a corporate representative.

The Thomas street location was pleasant and the fact that a single client in front took forever. The attendant appeared to have little to no backup and when caring for me. I told him I be having my worker come and pick up the materials, which he replied no problem. This was a HUGE problem. In this day and age when I can order items at Home Depot and have a person I never have met pick them up for me in a town 3 hours away, I cannot do anything like that that closely resembles this in my own town at Lumber Liquidators.

This was my first experience with LL and was impressed with the process, and knowledge of my sales person and store operation. Step by step install instructions by my salesperson and I was able to pick up my flooring at the warehouse!

The flooring looks beautiful in our little tiny house caboose at Tiny Digs Hotel here in Portland, Oregon. The Acacia looks so nice next to the yellow walls. It was the perfect color. We used some of the scrap wood along with railroad spikes to make our towel holders, toilet paper holders and a sweet cup and glass rack in the kitchen.

Very good customer service, good quality of wood at a good price. My returned unused pieces were accepted without any issues. Pretty smooth loading and better than Home Depot pricing for similar material. I have not much to say other than I would recommend that place.

About one third of my order was damaged, either forklift punctures, corners smashed, split pieces, or someone with oil soaked boot prints across the boards. When I asked the store I purchased from they advised it's unfinished wood. This will be my first and last transaction with Lumber Liquidators.

Lumber Liquidators provides an easy to view product in their stores and provides useful assistance during purchase and planning. They have simple ordering for items not already in stock. The ordered product was promptly delivered to the store and the pickup process was easy. They represent a reasonable value and quality product relative to price.

Their service is wonderful. I've been there several times. Whenever I go there, I would have a friendly conversation with a salesperson. The manager is a wonderful guy. I always felt very warm in my heart. I have recommended the Lumber Liquidators to my friends and said a lot of good things about this shop. I will definitely go back if I need any hardwood floors. I will highly recommend this shop.

I am a General Contractor who builds Spec and Custom Homes plus I work for the USDA Self-Help Program as a Supervisor and I order ALL of my Wood/EVP/LVP Products from Ted & Brandyn at the Lindon, UT. Store. They are AWESOME and take such good care of me that sometimes I think I must be their favorite customer - LOL. Love dealing with Lumber Liquidators and their products always deliver and make me look good! THANK YOU!!!

Excellent CS at Palmetto and 37 AV store, Miami! Product is already installed and looks very classic, I am very happy with the purchase and the experience with this particular store, from electing the products to tips for installation, the personnel is very knowledgeable and friendly. I really recommend Lumber Liquidators.

We like Lumber Liquidators and bought our original flooring and had it installed by them. This was a repair from water damage in our kitchen. We ordered the flooring, and paid for a quote to have it repaired. We did not hear back from them on a quote. We called someone else and had it repaired with them and let the store know we never got our quote. They said they would refund the fee to us. That has not happened yet. When our contractor finished putting in the new flooring, he showed us the remainder of the flooring in the box, which had several pieces of damaged flooring. It looks like it has been crushed. I don't know how to rectify these issues so I am mentioning them here.

I have called customer care on two occasions asking someone in management call me. Not the local store manager. I was told I would receive a call. Three weeks later I have not received a call to address issue. Contractor failed to show up for installation appointment causing me to miss a day's work with no pay. I will use another company for the other rooms of my home. Ten thousand worth of business lost due to poor customer service and local store manager with an attitude. I'm still waiting for the regional manager to call. Someone might now because of this review but I doubt it.

Plymouth Store. I cannot stress enough what a fantastic experience I had with Walter & Chris... they went above & beyond in assisting me in explaining all about engineered vs. solid hardwood vs floating. They guided me in the purchase and I could not be happier with my flooring which was Acacia Tobacco Road. Outstanding people to deal with. Thanks.

I special ordered stair nose and reducer for a project. The 1st stair nose was warped. Had a bad bow that I found after cutting to size. Off by 1/2 inch. Couldn't make it fit without gaps. The second piece I ordered was also warped but I did force it into place. The reducer was fine and the flooring also fine. Seems to be a problem with stair nose quality for the price charged. There should not be this warping problem.

It would be nice if contractors such as myself could get better prices other than sale pricing. We spend a lot of money with your company. You can do us better than that. The service is absolutely great though. Thanks guys.

We paid $1,000 down for 50 yr warranty flooring ($1,361.10 balance financed thru LL) and they shipped 36 boxes of 30 yr warranty flooring. We asked for immediate exchange for the 50 yr warranty flooring we paid for. First, we were told we got 50 yr flooring, it just came in wrong boxes (all 36 boxes!). Then we were told to "take it up w/the corporate office" and get extended 20 yr written warranty from them. This was not acceptable to us & we again asked them to exchange our flooring w/50 yr warranty ON THE BOX. We were told no, they would not exchange our flooring - period.

I bought this flooring by looking at the samples. When we opened a box, there were markings on the flooring that didn't show up on the sample. Which we didn't care for, so called and told a Guy that answered our problem. We asked to return it, and get something different. He told us, if we had opened any of the boxes, he couldn't take them back?? We told him all we did is open one box, and never removed the flooring. Just seeing it was enough to know we wanted something different. He said there is nothing he could do if we had removed the plastic covering, he said he couldn't sell it like that??

We purchased 600 sq feet of flooring from staff at Lumber Liquidators in South Florida. We were told it was a engineered hard floor. When the installer came to install he commented on the laminate and asked why we were installing it. I phoned Lumber Liquidators and they said he was wrong, we installed the floor and it looked like laminate and was awful. We have removed the floor one week later and have had real engineered flooring installed purchased from an another supplier. We wasted $2000 plus laying costs due to the staff not being honest and selling a product that wasn't engineered wood. They knew we wanted engineered hard wood for our condo and mislead us. What a waste of money and hopes.

We had a measure for a loft/hallway area for bamboo flooring. We purchased the floor but, the individual neglected to notice that there would have been a 1/2 gap in front of the step. After numerous calls, we finally were refunded. We would have went with a different flooring but after that had no confidence in their installation service.

The salespersons is very knowledgeable. Highly recommend. The product is good and easy to install. I like the texture, so smooth love it. So beautiful in my entire house. Cost less than other place that I know. Good price, good people, good product, can't go wrong.

Very pleased with the level of customer service and helpfulness, I had a small concern regarding product lengths, it was resolved promptly, above and beyond in my opinion, keep up the great work. Thanks.

Ordered several boxes of wood flooring on a separate order because they were discontinuing that particular line. Most of the wood was not usable, dented, warped, scratched. I had to throw a lot away. Because of that I had to order more wood to finish my project. But the same kind was gone. So I had to order the next closest thing. Well we had the same problem most of the wood in the new box, this order # was garbage. I used what I could and the rest was thrown away. I spent a lot of money of trying to get a nice wood floor and a lot was a waste. I feel I deserve a partial refund.

I bought a small amount of cork flooring from Lumber Liquidators. Their sales representatives were great and I was impressed with how friendly they were. I did the installation myself and so far, the quality of it has been fine. Overall, it was an easy experience.

I purchased hardwood floors from Lumber Liquidators. I had an old carpet and wanted to update the floors myself. Lumber Liquidators is very convenient location-wise. They have sales representatives that were good and knew what I need. They worked it out well and gave me an idea about the costing at the beginning, which helps. At the time I was ready, I bought the hardwood floors from them. They delivered the hardwood floors within a week that it was available. I had my contractor do the installation and it took them two days to do the whole flooring for the house. They installed it last week and they also did another work on the floor. So far, it looks good. I like the wood color, the texture and the quality is really good. On the quality of service, Lumber Liquidators seems like the best.

CCP Click Ceramic Plank came out at Lumber Liquidators March 23rd and on the 24th I purchased it. Beautiful Port Haven Oak flooring. To have them install it cost more than the flooring and was told that experienced do-it-yourselfer could put these floors in... it's that easy. Within days of installation I noticed the ends were lifting and breaking off even in areas that I haven't walked on. The local branch requested that I send the pictures to corporate because it was a new product they wouldn't know what to do.

The reclaimed simulated wood flooring that we got from Lumber Liquidators was priced well. Our interactions with the salesperson went fairly well. He helped us and gave us some ideas. I asked him a few questions about the installation like what I needed to do and he gave me some tips on that as well. I was pleased with the person that I worked with at Lumber Liquidators. After I got everything that I wanted, he loaded them up. But I have some other things that I need to do before I put the flooring down, so right now the flooring is still sitting around and waiting to be done.

I had my carpet stairs replaced with hardwood. First, I went to the store on May 20, 2017, explained what I wanted, and set up to have someone come out to measure everything and provide an estimate. I was called very shortly afterward, and an appointment date and time were set up for May 24. 2017. The installer came on the 24th, and said his boss would call me either later that day or the next day with the quote. This installer did not ask about, or say anything about having raised stair noses when he was at my house on this occasion. I did not receive any communication until June 1, 2017, when I received a voicemail from Jason asking me if wanted to go over the quote I received. I called him back, and let him know I had not received anything, not a phone call, not an e-mail, and nothing in the mail.

There was a water damage to a customer’s floor and I needed to find a particular piece of hardwood and they had it. Their sales representatives were very knowledgeable about the product I was looking for. Installing the flooring was easy and the quality of the flooring has been very good considering its cost. I was very impressed with Lumber Liquidators and I will return to them the next time I need wood.

We spent 5400 dollars on a floating floor which we were told would do great in our kitchen and stand up to our two large dogs. We had it down for less than a month and started noticing bubbles. When we called in March and repeatedly sent them the information and pictures they requested we finally in July got an appointment for someone to come and evaluate our floor. In August I finally called for an update. After repeatedly asking our claims person for information he finally put me on hold and suddenly had the report. He then told me our house had high levels of dampness and humidity and that was what made our doors damaged. When I told him our house was dry and never had issues with dampness he stated the evaluation showed high numbers. I asked how could a floor your salesman said would be good in a kitchen not be good with moisture.

We had been looking for a while for the right deal to update our floors. Lumber Liquidators had a return product that was half-priced, so we bought the 3/4-inch teak hardwood floors from them. We talked to the sales rep about pricing because we had been shopping around. We also asked a bunch of questions to make sure that we didn’t have any issues with the installation. The rep was knowledgeable and answered all our questions.

I went to the Lumber Liquidators store once before I purchased from them and then I went back. I met with quite a few salespeople and they were very nice and friendly. The service and the flooring that we got were good. We purchased engineered wood floor which looks pretty and has a good price, and it's not bad in quality. I had my contractor install it and it's satisfying overall.

First of all, I love the product, but the customer service is much to be desired. We first decided to put down laminate flooring in my office and we loved it so much that we decided to do two more rooms in our downstairs. I measured the bathroom, took the measurements to the store, picked out what we wanted and they ordered the proper square footage for that room. After five days they called me and said that my flooring was in and it could be picked up. After arriving home with my flooring I put it in the room that it was to be installed and like they recommended for a weekend project. Friday evening after work I took the baseboards all off, pulled the commode, clean the floor and put down the underlayment.

Cannot say enough good things about this experience. We were very challenged to find the right look for our family room floor. Natasha was amazingly helpful and her knowledge and experience with her products was excellent. Great experience from start to finish!!!

The floors in my home were a little warped and I didn't know that because I had carpet on them for so many years. When I lifted up the carpet, I left the shower run over it and it warped in the hallway. I had to replace the hardwood flooring and I looked at a lot of places like Home Depot and Lowe's but they didn't have it. I went to Lumber Liquidators and when I walked in with the sample, the representative was waiting on another customer but he showed me where it was. He was good and already knew what I was looking for. We got everything done there within a half hour and they loaded the product for me. So, I was satisfied with that after looking everywhere else. I went in at Lumber Lumber Liquidators a couple of times and they really pleased me good.

When I first came into the store, Chuck greeted me and asked if I needed any help. The next few times I came in, he recognized me, and already had what I was looking for. He helped me choose the best wood for the type of flooring I already had, and gave me a great deal.

Store sales representative said flooring was simple to install but in reality it is a pain to install as a DIY person. The store representative was more helpful with getting information than the Corporate Customer Care people. Had a problem signing into my account, customer care gave me the email they showed and I said when I tried to do a password recovery it tells "Sorry, we cannot find the user with the email address **." Then she informs me that I must have a problem with my computer even though it is their site telling me it can not find an account associated with the email they showed. So I called the store that I purchased the flooring at and Chris was happy to look up my account and email me a copy of the invoice to the email that their site could not find a user for.

Knowledgeable Staff -- Not Good Customer Service: I received a good education about engineered flooring and various types of hardwood flooring -- including bamboo. The sales reps obviously know their stuff. The product, however, is not as good as expected. I was not advised that special staples were required for the installation because the engineered floor boards were so thin. And most importantly, the installer that Lumber Liquidators vouched for and highly recommended, over measured the base molding needed for the room by 35% and had me order the wrong transition piece. When I called the store to advise them of the problems, knowing that I could not return these items because we had pre-painted the molding and my contractor cut the transition piece the store manager offered me no assistance or discount for a proper transition piece.

I'm a contractor and I work with everybody. But with the advertisement Lumber Liquidators had, I went to check it out. I found what the customer wanted and I went back there to pay and pick the wood up. That's when the problem came. I was given a check for something that was supposed to be delivered three weeks later. I was about to buy about 2,000 square feet wood, gave the kid my check and he looked at me as if I had three heads and then he went away. Then he came back and I asked him what the problem was 13 times. Finally, he gave the check back to me and told me I had to call my bank. So, I walked out and didn't buy anything because it was taking too long and a little too confusing. As I was walking out, the manager told the kid that he should have called but the kid was too lazy to call the bank to get the code because it was almost $5,000.

We used Lumber Liquidator's 3/4-inch raw, unfinished oak flooring to repair the floor that was damaged when we ripped up carpeting in my sister's house. I called first to see if it was possible to purchase the product and then I drove to the store and the people were very nice. I thought that there would be many bad pieces in the bundle of wood but I was pleasantly surprised that it was good throughout. I picked the right thing on the first try, it matches perfectly. And the price was also fair.

We had water damage and we had to replace our floors. I went with Lumber Liquidators because of their customer service. Their sales rep was warm, friendly, and a person with no pressure and really knows the products. However, they didn't offer what we wanted so we settled on the hardwood flooring that is the next best thing. We had an excellent service from the Pittsburgh store and I would definitely go back.

This floating click and lock bamboo flooring is excellent and simple to install. The 14x16 ft room took one day to install. It looks beautiful and cleans easily. This is my second purchase of this type floor and I am really happy with the floors. Love it!!

I purchased a 5 ½-inch hardwood from Lumber Liquidators because I did an extension and I had to put a new floor. At first, when I bought stuff, the employees were nice. They’re not professional but the manager girl was okay. She wanted to wrap it up quickly and not giving me too much chance. And what they ask, that’s not what they were keeping up with. I told them what I need and they gave me the price. They checked from the warehouse at the back of the store and they had the stuff. I ordered a delivery truck, it came and I picked it up in the same spot. Then, when I had to come to bring the wood back, they were totally unprofessional. They didn’t make it convenient for the price I was paying.

The Lumber Liquidators in Stoney Creek is pathetic and bad. I purchased my products there and there was nothing wrong with the quality. It was perfect. But the guys that run it are a bunch of idiots. They're in their own little world. The customer service is inappropriate and the way that they were dealing with us was not good. Those two has to go. There are no repeat customers there unless they do something different with other people. I would never send a friend there ever. I went there shopping right after work with my son looking for hardwood flooring and it wasn't a good experience. I would never go back there ever.

Sales and service were great, product was on hand the day of purchase. While the floors were beautiful when done, I am really not satisfied with the durability. If you drop something on the floor it marks. Even moving light chairs on the floor marks it. Some marks are very noticeable because you can see the lighter color of the wood. I have had wood floors all my life and never witnessed anything so delicate. Total waste of money.

Lumber Liquidators is a good place. They have a lot of samples of flooring and sometimes I get a picture of them and show them to customers. The sales rep was very nice too. I installed oak flooring that was about $300. It's a good price and the flooring wasn't too hard to work with.

HS Strand Antique Bamboo: We are DIYers with quite a few projects in the rear view mirror. We went into this purchase knowing we were going to install the floor. What we did not know was how much help Lumber Liquidators would give. Through email, even though they said we could call anytime, they sent us copies of our warranty, and several videos dissecting just how to install every step of the way. What a pleasant surprise and blessing. Those instructions help dissolve our apprehension so our installation went and is still going beautifully. Thank you LL, I will delightfully echo my enjoyment to anyone who asks about wood flooring.

We couldn't be happier with Lumber Liquidators or their recommended installers. The product we ordered - Virginia Millworks "Burnished Acacia" - has performed at least as well as advertised. We did the entire house except for tiled entry and transition areas. The dark color has brought out the darker streaks in our hickory cabinets and transition tiling, as well as providing contrast with most of our furnishings. Getting rid of all the carpeting has done wonders for my wife's allergies. Since we have two very small but very active dogs, we were concerned about them scratching or marring the finish, but so far (18 months in most of the house), no problem - the surface has held up extremely well!

My wife and I have been repeat customers at Lumber Liquidators. We continue to get exactly what we want at the best possible price. We have not been let down yet! And we will continue to come back for all of our hardwood needs.

This was a return visit. We had already put down these floors (bamboo) in the living room, dining room, kitchen and hallway and decided to continue in the one bedroom. Was easy to put down and very happy with the product. Other than having to go down to Albany (45 minute ride) we have been extremely happy with our purchases.

Store Sales Associate purposely gave me inaccurate information about installation fee and the amount of woods that I needed for my master bedroom just to get a deposit from me. They then turn around and denied what they originally told me. The installer did not remove the tapes on the wood floors and clean off the tape residues. The formal estimate was emailed to me on the day the installer started the project. He ran out of woods and I had to go to your store to purchase more woods and glue. They did not have wood and had to order it out of state. In addition they wrote family room as work location. I sent an email requesting a correction because it was my master bedroom. I got a phone message stating that cannot be done since the invoice is already completed. The day I put a deposit for the woods I was not informed the woods was coming from another store, and that I would have to pay extra for delivery.

We were re-doing the kitchen and I got some hardwood flooring from Lumber Liquidators. The salespeople talked to me and my interaction with them was pretty good. However, they wouldn't let me see what I wanted. This was my first time with the one in Lee's Summit but I bought some in Olathe a long time ago when I had redone my master bathroom. The price was reasonable and the merchandise was of good quality. My nephew and I installed the flooring. I watch a lot of D.I.Y. and HGTV plus it interlocks so installing it was not that hard. Overall, the experience was not that bad and I'm going to get some more from Lumber Liquidators for my family room later on.

About ten years ago, I had put down some hardwood from Lumber Liquidators in my family room, my living room and stairway and it's beautiful. With grandkids and pets, if I get a little scratch in it I actually just take a sharpie and go over it, buff it with a cloth and you'd never know. This time, we bought laminated flooring since our carpeting was over 20 plus years old and we wanted wood floors. They have a big selection and their sales representatives were all very good and helpful. The pack that I got was inexpensive because it was just for a bedroom. In terms of cost and quality, it's comparable to Home Depot. It was easy to install and I was able to do it myself with the help of my daughter. I will go back to Lumber Liquidators if I need more flooring.

I purchased over 1000ft of Mayflower pre-engineered hardwood floors and I am very happy with my purchase. I was not sure how the darker wood would look in my home, but I am so pleased. I put the flooring throughout the whole house and it looks fabulous. I can't wait to put my furniture in to give it that homey feeling.

We bought a new home and had to make some repairs and we purchased some bamboo flooring from Lumber Liquidators. The cost was a little high but the quality is fine. Their sales reps were always super helpful, fast and courteous, and they also remembered who I was when I had to go back a couple of times to buy an additional product. Lumber Liquidators is efficient and I would definitely refer them to others.

Got contacted by customer relations and they took care of the issue. Great service, thanks.

This is the third time I have used Lumber Liquidators, and have been satisfied with the process. The service we received was excellent, from the sales person in the store to the tradesmen who installed the floor. We have used Just floors (the installers) twice and would recommend them. I received a quote from another company on the same job, and I saved over 800 dollars by using Lumber Liquidators.

We have bought flooring for several rooms in our home. We have always been happy with their selection and availability in stock. The staff really know what they are doing and take their time to show alternatives and make suggestions. We aren't professionals so really welcomed the advice and options.

The crew did a remarkably fast job, which I liked. They were in and out in one day. The only complaint that I had was that where many of the boards ended against a wall, the boards were cut too short and the cuts showed after baseboard was applied. Also, some of the boards that had to be ripped and fitted against a wall were too narrow and the connection didn't hold leaving an open crack after baseboard was applied. Other than those features, we love the look of the engineered bamboo and the feel of it.

I would give this ZERO STARS if I could. If you are into throwing away a lot of hard earned money, wasted time, being dissatisfied, angry, frustrated, disappointed and you like the look of a crappy install job you've come to the right place! DO NOT use Lumber Liquidators!!!

Working with Lumber Liquidators was very easy and professional. Working with their contractor was a nightmare. It was a lot more work that I had planned on. I was assigned one contractor and he quit before he started. The second contractor would show up and work and then leave, sometimes for days. The floors were only one small part of my project. I had to schedule other subcontractors around him. When he was supposedly done I had to threaten a lawsuit to get him back to repair his poor workmanship. I would use Lumber Liquidators again but only with an installer that I knew and had hired.

We recently got hardwood flooring from Lumber Liquidators. We had been at their store not too long and I worked with a sales guy that was fairly new. He was learning the computer system but I was able to ask him questions. He didn't know the answer but he was able to find the answer for me, which is always a good, positive sign. The cost was about what I expected — average. The flooring matches and I'm happy. I installed the floor myself. It was a little difficult but that was because it was a repair. So, I had to basically customize the flooring and I wasn't able to take advantage of the tongue and groove.

We bought flooring to install ourselves. We were looking for a specific wood that would match what we already have. We were told it was on sale due to it being a closeout. We weren't told that it was seconds and about half of the wood was unusable. We had to buy extra and then had to go back and buy two extra boxes because of the unusable waste. It was very hard to lay because of the flaws and having to examine each piece before using it.

We ordered 3/4 inch tongue and groove flooring to match existing floor. From order to pickup to additional ordering because of an unforeseen addition, LL was great to work with. The finished floor looks terrific. Would definitely recommend to a friend.

The entire experience was well worth it. From the first visit to pick out what we wanted, to the ordering and financing, everything was great. Good, helpful staff that was very knowledgeable in knowing exactly what we would need to get the project done. Finished product looks great!

Great experience with Jason at the Peoria store. I have worked with Jason on a number of occasions and he has always been great. I am a contractor and find the product to be priced very fair and the quality to be very good.

Yes, it is resolved and I got a credit. I think they handled it as best as they could and I would give them 4 stars now.

Ordered almost 40 boxes of engineered bamboo hardwood where 80% of the planks were bowed. I understand things happen, but when I mentioned that I had to make two trips to the store to take the first batch of hardwood home, it became my problem to return all 40 boxes and pick up the next 40 replacement boxes. Would have been nice to gotten some kind of "I'm sorry, my bad and I'll fix the situation", but it felt like it was my problem. Free shipping would have been a great gesture, but I guess that's not how the company operates.

Very happy with the customer service at the Saginaw store. Not so happy with the flooring. It is beautiful but was not the best quality. Many boards had finish over the end that chipped or bubbled when put in place. My husband has put in many laminate floors and this one was by far the worst to work with. The flooring scratches quite easily so do not slide anything across it.

I am really not satisfied with the product due to the fact that there were so many short planks in each package. I have enough short planks left over to fill 3 boxes. What a ripoff. I will not buy anymore flooring from Supreme bamboo because of this fact.

Slow delivery - only been provided a vague date of delivery (in few days, maybe 2-3 days), then had a call to pick it up (even though I paid for delivery) about 8 days later (ruined all my project plan).

I am a repeat customer. I was buying a living room wood laminate. I was quoted an outrageous price to installation price. Including a surcharge of $125 for pet stains, which I REMOVED easily. I would NEVER use your business, I was planning on purchasing another floor! You lost a customer and I will tell everyone I know not to use you.

The carpeting in my home was a mess and I wanted to get a hardwood type of flooring. So, I bought some bamboo engineered flooring and the rest of the products that went with it at Lumber Liquidators. The sales reps asked what I was looking for and asked for the square footage. They gave me what I needed and they were really easy to work with. They also have the best price compared to others like Home Depot and Lowe's. I did the installation myself and the flooring was easy to work with. When I had a problem installing, I called one of the reps and he put another person on the line for me to talk to who had experience doing that. I also had some leftovers that they let me return and the person I talked to was very helpful. It was a very fast and easy return process. I was very pleased with them and I love the quality of the flooring. I've already recommended Lumber Liquidators to others.

Purchased bamboo flooring from Las Vegas store. Very helpful employee, made our trip there very successful and satisfying, with the flooring we wanted. I would return there for future flooring needs. Quality of the product was good; we felt that we got our money's worth, it was worth the drive. Thank You.

Where do I begin.. I visit the Woburn store to order materials which then led to about a dozen calls into the store asking for updates to questions on the install, quote, and timeline with no timely follow up. After not getting any answers, I then went to the Hampton store where I asked them to rectify the situation and get me in touch with the installer for my estimate. After a lot of back and forth, the installer came to the house after a few weeks. I get home after day 4 (mind you it was only a kitchen, entry and dining room) to find an absolute hack of a job.

They called to offer free delivery. When they didn't show up, I called. They tried to blame it on me and insisted I pay $150.00 for delivery if I still wanted it that day. I picked it up myself and my floor guys had to waste a half day. Not happy.

I waited 20 years to install my flooring. Lumber Liquidators flooring was exactly what I wanted with color and quality. I purchased the flooring at the Brooklyn location and the experience was awesome. The team was patient and kind and helpful with helping me choose my floors. I would definitely recommend this store and Lumber Liquidators for sure.

Good product and a fair price. Relatively easy to install. Was given the correct equipment and advice to do so. Did not know the bamboo was all 6 ft in length. Created extra waste. However, flooring looks exceptionally nice. Would definitely use your services and products again.

I had to put in new flooring in the first floor of a rental house and needed it to be inexpensive. Greg, the assistant manager at the Chambersburg, PA store, had two hardwood closeout lots at his store that were enough to do two rooms. He found a larger hardwood closeout lot at another store that was enough to do the living room. He loaded my truck, put a tarp over the flooring because rain was eminent, and arranged for the pickup at the other store. He gave me excellent pricing on the combined lots. Though the closeout lots had some defective pieces as expected, there were not many and the floors turned out beautiful. Greg is the epitome of excellent customer service. Thanks for your extra effort.

Experience was satisfactory with the floor persons, there was a mix up with the delivery person not following the date we selected. It was finally delivered (Red Oak Flooring), however we were not present so we had someone else verify the delivery. Hopefully this experience will be corrected for future buyers with Lumber Liquidators.

We had never been to one of your stores before. The young salesman outdid himself and explained everything to us very well. We bought bamboo flooring since we wanted light flooring and something sturdy. We bought 715 sq. ft. I am 79 and Hubby is 81 so names escape us.

Curb service. That is terrible. Why would someone want their flooring dropped at the curb. It should be a flat fee to the inside of your house, if you are on the first floor or 50th floor. My flooring is beautiful. Try bamboo.

The entire experience was great. The salesman was extremely knowledgeable about the product (Carbonized Bamboo Flooring). It was available for pickup when stated. The product was wonderful to install and we are extremely satisfied with it. Price was also below another sales outlet. We are very satisfied and have had numerous compliments about our floor.

I would recommend the Long Island City, Queens store for the reasonable pricing of the lumber products and the excellent customer service of store employees. I had no knowledge of the flooring products until I visited the store. Store staff Joe and Travis were helpful and patient in explaining the different types of wood and pricing. I decided to purchase the lumber from the Queens store on my second visit. Pickup on following weekend was uneventful. With some extra lumber boxes after the floor is done, I had no trouble to return them, plus the underlayment rolls that I did not need. I had a good experience with Lumber Liquidators.

All around very pleased with my purchase. The technical advice and customer service was helpful and accommodating. I realize after the purchase that one of the underlayment rolls were short. I was given another roll. No questions asked. The prefinished bamboo was manufactured excellently without any flaws. The only issue I have is that I wanted the flooring to have more randomness in the grain and finish. The black "swatch" that in the grain was too uniform for what I was looking for. Live and learn.

John and the employees are great and patient. They are professionals who do you with customers with alacrity. The warehouse help is tremendous and efficient, courteous and always happy to do their jobs. We have spent over $9000 in floors there and they have been professional in and out of the showroom.

We purchased pre finished 3/4" Oak flooring. Product arrived as scheduled and was satisfied with purchase. However... we returned 3 times to make and add changes as needed. The only problem was customer service... so UNDERSTAFFED!!! Each time had to wait & wait. Then the time on computer to get info in and completed was unbelievable. Seriously, check into it... it must be hard for your employees as well.

We recently refloored about 75 percent of our home using bamboo from Lumber Liquidators. The product looks amazing and was very easy to install. The staff was very friendly and helpful. We will definitely use this company again in the future.

The installation costs tripled after a min sq ft and needed plywood, plastic were disclosed AFTER the sale of wood. I thought they'd KNOW to sell/include me plastic and plywood after we'd specifically discussed it. It was as if they had not ever sold real hardwood. Not going back. Bought down the road at 1/2 the cost and 10x less frustration.

Purchased bamboo flooring to continue flooring previously installed. Found 2 boxes that had a single piece in each box that were 3 ft. in length. Both boxes were plastic wrapped so it was from factory. John gave me another box without question.

Carbonized Bamboo (nail down) - Overall experience in the store and pick up were very good. Attentive and knowledgeable service. Product went down well, and looks good. My customer is very happy. The only issue I had is that you did not have the trim pieces I needed. I had to find another supplier who had reducing trim pieces for my project.

This is my first experience using Lumber Liquidators and I have to say I was very impressed with the service I received from the Regency Square store staff. I had repeated experiences because my project kept growing with new ideas and every time, the service was impeccable. Kudos to all!

I went into the store to buy the wood to do my floors, the gentleman that was helping me started to ring up my items, but when he told me the total cost of the item I knew something was wrong. Once he told me how much the wood for the floor had cost I went back to check and showed him the price that they had on their display that described the floor I wanted. The difference was like 75 cents a square foot. Okay you would thinking they would honor the price. Big surprise to me NO they didn't. He looked at me and told me he couldn't sell it to me at that price that they had it listed at. He handed the display to another guy in the store and told him, "Do not put that price tag back on it," right in front of me. I looked back at him and told him that he was wrong and they should have honored that price.

LOL I haven't had my floors installed yet! I have been put off until the twenty first of July to find out where we stand. It would be nice to be notified where we are on the list rather than call in on a weekly basis. Now we are being faced with having to go out of town for a week which I am sure will put our floors being installed sometime in August!!

We purchased Hickory Wood flooring from Lumber Liquidators. The service was excellent. They calculated the amount needed and that was spot on, they loaded the material, all in less than a half hour. The product was outstanding. The floor turned out beautiful.

The salesman was super helpful. Worth the drive to get maple hard wood flooring. It looks so good. I will be back to make more purchases with Lumber Liquidators in the future. Hardwood floors is definitely the way to go! It would be nice if product could be shipped to one close by store to be picked up.

Our experience with Lumber Liquidators was great. The order process was easy and the installers were very professional and did a good job. The floors look great and we are hoping they hold up over the years. Overall we would recommend them to friends and family.