LL Flooring Reviews

Love it!! We did this completely backwards as we picked out stain first and stained our trim however we're able to find flooring that matched perfectly. The install was fairly easy and didn't take too much time. We are in love with our new floor!!

The staff at the Holly Hill store were as helpful as any I have ever used. They were knowledgeable, very courteous and helped me with a difficult customer, who changed her mind on what style and color she wanted. I will definitely use this store again, and hope that the staff will be recognized for going above and beyond to help a customer. Keep up the good work.

The estimator reviewed the job on-site and didn't tell us we couldn't install hardwood over particle board. Didn't find out until the installer came to do the job. Installation 101 should be to certify the subfloor is of the proper material... Don't wait until install day and ** the customer with a 50% increase to remove and replace the subfloor! What a ripoff! Totally unhappy with LL's response, "We can't do anything about it". Thanks for nothing. Tell your friends, family and co-workers... I will.

Awful experience! Felt like I was dealing with the mob! Regretted the purchase as soon as I was done. Then told order would be shipped in 3 days. 18 days later told they were on back order. Went to cancel order, told they would be in the next day! Couldn't get out of the store and shower the slime off me fast enough.

Your system for delivery of your product sucks.. First they blew me off after I took the day off the first time. Then showed up with a 18 wheel truck that couldn't fit in my driveway. I personally unloaded all 37 cases of wood after they did not fit on the "approved" lift and lugged them over 150 feet inside my basement... When I spend over $6200 on a product and have to physically deliver it myself there is a SERIOUS problem. I will never spend another penny with your company, nor will I recommend you to anyone.

I do not have any complaints in regards to store personnel or delivery of product. They were very helpful and informative. The product is fine and very nice. My concerns are with the process of installation. It was handled very hastily which caused a lot of errors and damage and the solution was always glue, wood putty and color pencils - I feel we paid a lot of money but somehow had a lot of damage. The installer has tried to resolve all issues but that doesn't take away the taste of the errors which we get to live with forever. Store 138 gets five-star rating from us. This is no reflection on them. I will see if the installer comes and fixes a few more things under my year warranty. Thank you.

I purchased flooring from your store. Once home, I opened the boxes and discovered that two different lengths of floor boards were included in the box. This caused a large portion of the flooring to be unusable. When I called to complain, I was issued a $100 credit towards the purchase of more flooring to complete my room, but still ended up having to pay over $100 more out of pocket than it should have cost to complete the project. I was happy to have been given a credit towards more flooring, but feel that the amount required to complete my project should have been taken care of and I shouldn't have had to spend more money that was not planned for.

My wife and I are very pleased with our new bamboo flooring from Lumber Liquidators. We really don't want to lay area rugs just because it looks so nice.Thank you to Lumber Liquidators and the contractors that installed it!

About five years ago, we made our first order with Lumber Liquidators, which was Brazilian teak, three-eighths of an inch thick and a quarter of an inch wide. In December we made our second order and it worked out very well. We checked other sites, but Lumber Liquidators was where we bought our first flooring, so that was the direction we chose the second time. When we decided that we were going to do the landing, we considered them again for their material, availability, and cooperation, so this is our third order with them. We needed two more boxes, and readily found these in Nashville, so it worked out beautifully.

I was happy with the sales people, but in the end not happy with the flooring I picked. I picked a Bamboo that I nailed into place. It scratched incredibly easy and chipped while nailing. Totally unhappy with the product. Would not buy again.

The staff at the Lexington store was very helpful. Everything was as it was promised and they even let me pick up on a Sunday which is big for working folks. The floor was easy to install and looks great. We are planning our next purchase with them already.

Awesome products. Awesome service. Professional all the way. No issues in returning the stuff that I don't wanted. Totally happy with the service. Will purchase again, as I've done in the past. Totally happy with the service.

We recently purchased bamboo hardwood flooring from Lumber Liquidators. We saw them down at the home show and they had a good price on stuff that we were looking at. We just glanced through the home show and then went over to their store. We knew what we wanted, so we went in, and they had it in stock. We ordered it, and then we went back and picked it up the next day.

This is the second Bellawood floor we have purchased and we are very pleased. We love Bellawood! The floors are easy to maintain and clean. They look great and many compliments have been received. All the people at the Lumber Liquidators store were professional and very helpful. Super job! Thank you!

Great store, bad installers. Dealing with store and buying hardwood floor was a breeze. Installers (Maya Stone), on the other hand, were always late or don't show up without informing us. They left a lot of mess in the house and very unprofessional. If they were more professional, the experience would've been more pleasant. Quality of their work was good.

I'm am so pleased with my Bamboo floor that I go outside just so I can come in the front door and see how beautiful it looks. The men who were here to do the installation were extremely professional. They made sure everything was how I wanted it before they installed the floor. Besides being especially polite they cleaned everything up so that I didn't have any sawdust or pieces/chips of wood anywhere in the house. They were so wonderful they even rearranged my dining room exactly the way I wanted it. I am certainly going to use Lumber Liquidators the next time I have to update the remaining floors in my house.

It was a very good experience. They were wonderful helping with our selection and helped finish in time to be in on the sale. I did have to return nails and levels on the day of installation to get glue. But all involved made it work and still be enjoyable and on time. The installation team did a great job. Overall an A+ experience.

Order was loaded with care. Very few pieces had any damage and some only added to the effect that you see on original pine flooring laid years ago. Great product, great people at Ocala store. I would recommend your product and the Ocala store to anyone without a doubt that they would be happy they went.

I wanted to purchase hardwood flooring to match my current floor. I was able to locate flooring that was almost a perfect match. The sales person was very professional and friendly. A Lumber Liquidators contractor did the installation in a very timely and professional manner and I am very pleased with the job. I highly recommend Lumber Liquidators for purchase and installation.

Good experience all the way around. Courteous and knowledgeable sales associate. Helpful with info about material and installation of the flooring. We were kept up to date on the status of our order and when it could be picked up from the store. Would recommend Lumber Liquidators to anybody looking for flooring. Was recommended to us by a contractor, and he said the most knowledgeable of the sales associates was the lady that helped us. She was the asst. manager. The contractor was right about her.

My sister in Louisiana had purchased a whole house full of hardwood flooring from Lumber Liquidators. She liked the looks and the easy installation, and that’s what prompted me to go with Lumber Liquidators. I got some hardwood flooring and some other stuff and they gave me a lot of help. I installed them myself and though that was my first time putting hardwood flooring down, it was extremely easy. It was a great experience.

Staff was professional and attentive. We had a very large order (1200 sf). We had problems getting all the material and had to revisit the store many times to get the order correct. Installation was slow and took many visits to complete.

Our purchase experience was awesome. The employee was very informative, nice, and quick. We had to return some of the product and that was easy and quick as well. However, the return was on 12-3-16 and to date we have not received our refund from the home office.

My wife tried to change the order, but the rep was not helpful and tried to get her into something more expensive. When I asked (over the phone) if they could adjust the price a little since I was ordering 1500sf it was a no way and you'll never beat that price. So we canceled.

Chose Builders Pride 3" natural oak. Everyone kept saying I should choose more color when I showed them the samples and asked their opinion. I'm glad I stuck with what I liked best. My floor is stunning, looks classic and consistently clean. Everyone is shocked when I tell them it has a 50 year warranty.

Wonderful service. They honored everything they told us regarding returns and price matches. We returned 4 unopened boxes for a full refund. We noticed that our floors had gone on sale and when we asked about the 30 day price match, they didn't hesitate to get us started. It was a pleasant surprise we weren't expecting. We had no issues and the staff was helpful and friendly. Quality of the product did not disappoint. Would recommend to anyone!

Your sales person Jackie made the experience painless, she guided me through with all the materials I needed. I will definitely come back again. She made sure that the contractor got the materials per specifications and there was no problems with the delivery.

I was disappointed in my experience with this purchase. While your flooring is the best priced, your salesmen are not completely upfront in their practices. I walked in to buy bamboo flooring to match a previous purchase. Once I decided on the product, the salesman rang it up. I asked him about underlay. He recommended something better than what I had originally purchased. He told me it would be about $40 more than what I purchased in the past. Never mentioned that he was adding anything else or that I needed anything else. He rang it up and went to the back to bring it out. Once we were at the car, I noticed additional items such as glue and moisture barrier that we didn't discuss. When I told him I didn't order that and that I already had glue, he said, "well, if you don't need it, bring it back."

The man who helped was great - got everything we needed as ordered and on time. We've already completed one room. Only 5 more to go!! I've ordered here before and have been satisfied completely with all the flooring I've ordered. I would recommend them to all my friends and family.

I attached two images. On the first shows what they represented to me that all my flooring was going to look like. The second image shows what I got, a lot of 90 pieces short pieces 12 to 14 inches. if you were looking for new flooring I suggest you find another supplier.

The only issue with the order was the wrong size staples (s/b 2") but that was easily rectified. We are about 50% done with the job and customer is very happy with the flooring and results. This is my 2nd 1000 sq' job ordered from L.L. and expect I will continue on in the future.

I have never had a problems or bad experience at the Lumber Liquidators. Please note that the order is from my first order back in January 2016. I purchased more hard wood flooring in January of 2017. The people at Store 36 In Syracuse NY are great. Several people have seen my floors and all have asked where I got the material and if I could install for them. I told them as long as they buy at Lumber Liquidators!!! I will be putting in more flooring and definitely will be back to your store. I have never had a bad experience with both the staff and the material. I thank you for all you do!!!

The order process was easy and the employee was very friendly. Beyond that point things fell apart. We picked up our lumber. It was loaded in a haphazard fashion and was leaning. I pointed this out to the employee who dismissed the problem. We ended up having to stop on the way home and reload the lumber as the load shifted and we nearly lost it. My flooring contractor said this wood was not like any he had seen before and was extremely soft and boards were not flat (some appeared to have raised in the middle). The lumber was already down on the subfloor and now we are hoping for the best. We already had pine floors in our kitchen and choose to continue the same throughout the rest of the house. The quality between the two is dramatic. I won't order this product again and fear it will not hold up. Expensive lesson to learn and would never recommend this purchase to any other consumer.

The porcelain floors were much lighter than in the picture but it worked out for us. The engineered flooring was also different so I would recommend better pictures or more pictures to cover some of the variations. What made the experience perfect was the help we received at the local store. Extremely nice and loved what they were doing. We had a change of plans in the end and they were always willing to help out in any way. GREAT staff!

We had a horrible experience with Lumber Liquidators in Bellevue. Extra fees kept getting added on, they never scheduled our installation as they claimed, and after finding problems with our subfloors they tried to charge us an astronomical fee to fix it. They wouldn't do any work until we paid. The manager wouldn't even call me back. I kept calling him to get it sorted it out.

I have had many issues with this flooring purchase. When I went to pick up the supplies they realized they had not charged me for four buckets of glue. That was going to add $350 to my order, needless to say that did not make me happy. The guys were able to work something out with the glue that made it not so bad. Then the day of the install I waited and waited an hour and half past the time the installer was supposed to arrive and no call, nothing. I called the store and left a message and no call back.

The staff at Lumber Liquidators were very responsive and efficient. They followed up to make certain that the product arrived on time. The quality of my engineered wood floors is excellent and the value is unparalleled. I would certainly recommend their product and services.

Great floor, great price, also put the heat pads in. Love the warm floor. I think I would put more than three heat pads in. Also the product came quickly. I believe they shipped it out the night I ordered it. I ordered the trim from Lumber Liquidators. Also, it was all a great deal.

I had questions about the return policy if a lot of it was damaged. Felt they were really evasive in their answer. All I wanted was an honest answer. I also had questions on the best way to install and came away as if they were annoyed. In fact my daughter was with me and thought he was rude. So my take away from the experience was they were just there to sell material. I won't return. There are a lot of other places willing to give guidance for the weekend handyman.

This was our first go around with hardwood flooring and LL made it a very smooth transaction. They had a great price a huge selection and everything we needed in stock. We went in with one idea came out with another and it paid off. Can't wait to do another room.

Lumber Liquidators surpassed our expectations for customer service. They were easy to work with and have plenty of experience dealing with contractors. They know exactly what and how to fulfill customer requests. The team at the Beltsville location are professional, welcoming, and knowledgeable. The finance team understand the complicated situations many contractors face and can tailor an offer to meet just about any need. Lumber Liquidators promotes a customer-first environment and it's no wonder why they continue to achieve ever greater levels of success. We wish them continued prosperity and hope other contractors receive the same care and attention that we did!

I respect the helpful input of the techs at LL. Being military I received a small discount... I am disappointed that the installation of most jobs cost the same amount as the cost of the materials... This is hard on fixed income people and Seniors.

Absolutely outstanding! Was in a tight spot and needed a floor and installation ASAP, had been misled by another flooring store, Sheril was on top of everything. Chose an Engineered Bamboo Hardwood floor, they had someone out to measure right away and on a Sunday no less floors were delivered within days with enough time to season and installation took place with more than enough time for us to have additional work done in the house before moving in. Thank-You, Thank-you, Thank-you!!!

We purchased an end of stock flooring, that we were assured was not defective or loaded with formaldehyde. After weeks of acclimation, the install finally arrived and it was one person to do the entire install and they were supposed to do the thresholds as well. They did not do the thresholds and after a few weeks, the floor began to separate in multiple places. This has not been resolved and we are approaching a year.

I have recently bought Natural Bamboo Engineered Flooring. What a Great Product! It looks so GOOD and is so EASY to install. I have gone back 3 times to get more! If I keep this up I will have to buy a BIGGER HOUSE! Thank You for being there and being such a good company.

We purchased 2 types of flooring, first the bamboo plank (10040568/QCBAMHSSTA5/1151/10 MS ENG HS Strd Antique Barn 3/8x5-1/8 click together), and the trim for thresholds. Most of thresholds were not in stock so we opted to have them delivered to our home with a 5-10 business days time frame to be at our home. I had my installer scheduled to start on the 10th business day. My installer made it on time but not my only two pieces of my 4 had made it. Those arrived on different days apart. I called the store where I purchased it from and was told (after I had requested follow up check) and was told after my second call that the material was not going to make it from the facility they use. The next option was to get it from another facility but it could only go to their store (an hour away) and would not be finished.

I have used the West Palm Beach FL branch of Lumber Liquidators twice (2015/2017). Both times they were extremely competent, and helpful. It was a smooth and pleasant experience every step of the way from ordering, payment, delivery through installation. Highly recommend.

I'm a licensed residential contractor for 40 years. I went to your store for the 1st time to buy #2 red oak 3/4x2 1/4 t&g flooring. I found that flooring that was clearly utility grade - extensive checking, splitting, deep open knots and generally flawed was being passed off as #2. It is my opinion that there was a deceptive practice. Employees were fine. Helpful, polite, pleasant. Your problems are higher up than the people you hire to serve the public. I was willing to assume the toxic laminate problem was a supplier practice issue - this is about - your corporate culture & management - business practices! My conclusion - your company has lots of work to do in upper level corporate/owner culture! I canceled my order, won't be back.

The store in Plymouth, MA was great. Christian was very knowledgeable and helpful in selecting floors. He knew the products, how to order and track, and gave us great service from start to delivery on the phone and in person. Have gone back already.

It was easy to go to store and buy/pick up the flooring. Laying the flooring was very easy and looked amazing. I am very happy with the click in flooring. The quick install was great and I will definitely be using this again in other places of the house.

Purchase of hickory flooring & necessary materials to lay floor. We were pleasantly surprised with your employee at the Naples, FL (on 41) store! He was knowledgeable and helpful without being pushy. He was honest. I speak highly of him to others. The delivery was also within the time period and done well by the delivery team. They were also nice, clean and respectful of us and our home. Well done!

I am a bit of a procrastinator. I bought bamboo laminate flooring for two bedrooms almost 4 years ago. I did one bedroom right away, and the other just sat forever. I did the 2nd room a few weeks ago. I was a few boards short. I went to the store in Naperville, the salesman was very helpful. He did not have it in stock, but located it at a store about 20 minutes away. I went to that store and the customer service was just as good. I purchased the box of laminate and took it home and installed it.

I am not happy with the process. I ordered the materials on December 2016. I was told I will receive my materials on end of January. I never get notification, until February. I called twice to find out that it won't be available until 4/1/17? I was promised again to pick another hardwood floor and they will make me happy at all prices. I picked the Brazilian Koa this time, sale price is $5.69. I request to give me further discount, was told to let me know next day. I again had to call couple times to find out the answer. Requested to get further discount so I can make decision, now still waiting for approval. Very unhappy w/ the process. Materials delayed from February to April w/ no notification whatsoever!

Purchased Carmel Strand Bamboo. Sales person very helpful. 10 or 12 boxes and he loaded it himself. Job took much longer than expected, but not his fault. Had to level floor and install underlayment. Then I glued the flooring down per his request and the job looks outstanding. Two four gallon buckets of glue cost almost as much as flooring, but well worth the time and effort.

Staff was great. I could not ask for them to be more helpful. Selection is awesome, price was great. The quality was first class. We had to wait on a couple pieces but overall it was very good and I surely will use them again.

Cole at the Fargo store is extremely helpful and accommodating. I was not the best at estimating, so I was long on certain items and short on others and he was very helpful in taking returns and getting more orders lines up. Great work with him!

I have about a case of broken tongues and warped pcs. I contacted LL and was told I needed the label, I need pictures, I need this, I need that, like my time is not important enough. I have to prove myself I was good enough to pay for the product that I was told is the best to none and after all the hassle it's not worth it. I will find another store to shop at. Not a happy customer. I thought I had a home run. The floor does look great, it came out awesome, not saying it didn't come out nice, I just wanted a reimbursement of all the waste. It wasn't one or two it was about 15plus.

Great installation experience. They arrived on time with all needed materials and tools. Delivery was quick and complete. They worked straight through to get flooring down in 1 day. Polite and cleaned up after. I would have the brothers back to do any job.

The only complaint that we have since we have purchased so much from Lumber Liquidators, please feel free to check, is the extraordinary amount of paperwork required to buy stack-out and millwork sell-offs. You can't get in and out without 15-20 minutes at the register. How about you at least move to the 20th century. Some cash and carry sales should not require that long.

They were very helpful and friendly, you have some good employees working for you in the Wichita store. Would go back, still waiting to get the floor laid down. Contractor I hired should be here next week. Looks like good quality flooring, I'm sure I will be very pleased with it.

One thing I dislike about Lumber Liquidators is that the guys didn’t give me the accurate amount of flooring that I needed. They told me that I needed a certain amount, and when I purchased everything that they told me I needed, the installer came, started putting the flooring down and then ran out. I had to go back three different times to get flooring. Another thing I don’t like is that the cap that goes over the steps only comes in 6 feet, so I lost a lot of lumber on that part. If it was 8 feet, I could’ve gotten two steps out of one board, but being that it was only 6 feet, I could only get one step out of it. Overall I wasn't dissatisfied, but the employees need to sharpen their heels so that when a person comes in, they can give the person the exact amount of flooring they need instead of hit-and-miss.

The staff at Lumber Liquidators were very professional and straightforward. They have great pricing and the flooring has good quality. I’m very happy with the overall experience and I will definitely go back.

I'm not sure how many stars to give. I had the wood look tile installed and after 1 major repair and a complete replacement it still wasn't acceptable. Ended up going with a laminate and it was done beautifully. It was a year long process to get to this point. My resolution person was not helpful in the least. At one point he told me I'd have to live with it.

We have installed various brands of wood floors in our house. The Williamsburg Oak is by far the worst. It is the softest oak we have ever seen. Anything dents it and don't even think of rolling a furniture dolly on it. 100 year warranty. REALLY. It wont last a month before I have to tear it up and replace with a sand and stain product.

I'm redoing my kitchen so I decided to redo the floors. I purchased bamboo hardwood from Lumber Liquidators. I thought it was a good product for a good price. The only thing is that they didn't have what I was looking for in the store and I had a trouble picking a different one. But I like the quality of the flooring that I got. I had somebody else come in and put it down which was easy, but I had to use some special glue that Lumber Liquidators sells. It was the most complicated thing about that.

I recently bought from Lumber Liquidators and their sales reps were helpful and knowledgeable. It was a good transaction and I was pleased. I got some bamboo flooring from them previously and it was okay but it scratched a little bit. I have since become more of a believer in hardwoods other than bamboo.

Lumber Liquidators is good. I recently got a laminated flooring from them but I've been doing purchases from them for years. They provide a good service and their cost is also good for the quality of the wood.

We got the laminated bamboo that is corrugated from Lumber Liquidators. It was recently installed and I have a slight problem with the floor. It's still up in the air. I called the installer and because there's a piece that sticking up he told me that it's not acclimated with the floor. He asked me to send him a picture of it which I did. He then told me to put a book and a jug of water on top of it for a couple of days. If that doesn't work, we call him back and he'll take care of it when he's in the area. I thought that he should have sent somebody out to fix it instead of telling me that. Now, I have to look at it for a couple of days.

We bought some laminate floor in the past and we thought we got good service at Lumber Liquidators. I've been happy with the product and so we got some oak flooring from them again. The sales reps were great and thorough. They treat you very well too. They've got a carpet down where I'm putting the flooring and I've got to put a shoe molding. The guy guaranteed that it will be cheaper than anybody else. And I said, "Well, I'll give you chance, sir." I want to get ready for it. I got the best deal. They are supposed to install it in the middle of the month.

We purchased the 10MM backing Royal Acadia laminate flooring with Bellwood platinum underlayment for our living room and hallway. From the first time we went into our local store the manager/sales associate was friendly, helpful and knowledgeable. We bought one box to see if we liked it and was told we could return if needed as long as the box was not ripped opened. We went back on New Years for the sale and purchased the remaining flooring, paddings, quarter round, T molding and stair nose needed. We removed our older carpet and nailers, had the sub-floor ready for the installation.

I’m a general contractor and I exclusively deal with Lumber Liquidators. In fact, I recently purchased bamboo flooring from them. I like their prices and quality. Their salesman was very helpful, straightforward and he told me the pros and cons of each of the materials. However, I have properties throughout the state of Oregon and they haven’t had a store in Bend, Oregon as of yet which flabbergasts me. But then I was told that one’s opening up so that will help me out immensely. Overall, they’re great people. I’ve dealt with the one in Portland, the ones in California and the one here in Eugene, and I’ve never been disappointed by their help.

Made an order and paid $500 deposit and within 2 hours found a better deal and cancelled order. I was told when I cancelled that it would be 3-5 days to get my refund. After 2 weeks I contacted store and was told it would be 3-5 weeks and called me a liar that this their policy. 6 weeks later I received my refund. I will never do business with them again. Johnson City NY store.

Lumber Liquidators seem to have the product I needed and the pricing was right, that's why I bought unfinished maple hardwood floors from them. The sales representatives were very good. It's getting acclimated at the moment and it hasn't been installed yet. The reason I'm coming back is because I was happy. Everything worked out fine.

Finding the product was easy and the quality of the half inch Acacia from Lumber Liquidators is good.

We've been to Lumber Liquidators multiple times, looking and putting on the wish list and they've always been very helpful when we were there. That made us go back there instead of going to Lowe's or Home Depot to buy similar types of flooring. Plus the quality that Lumber Liquidators has is better than what the other big-box stores sell. I purchased engineered hardwood floor from them since the carpet was wearing out. There's a couple of pieces in the boxes that are warped or damaged but they said if I got anything like that, I bring them back and they'd replace them.

Bellawood Floor Care Starter Maintenance Kit- Bought this kit when I purchased my flooring. It is an overpriced, cheaply made-in-China product. The cleaning head detached from the handle 6 times in the first 5 minutes of use. It is now in the garbage can.

I came to the store and checked the Coreluxe XD 7mm Dark Hollow Oak EVP sample. The specs sticker states best rating for wear resistance and all that, asked salesman regarding scratches. I have 2 dogs and of course he said "no way you can scratch this one. It's the best floor ever" so I immediately decided to order 430 sft. for my newly built man cave. Since this floor is also waterproof, scratch resistant, 50 Years warranty you can't beat that. The service was great. Product arrived on time and I installed 400 sft. in 1.5 day myself. The floor looks great and clean.

I've bought things before from Lumber Liquidators and this time I got hardwood flooring. I always deal with the manager at the local store. He knows exactly what I'm looking for and he's able to recommend what works really well for me. My contractor installed the flooring for me and I like its quality.

After deciding what I wanted (which was the hard part) AJ and Brittany made the rest of the process pretty painless. He was very patient and helpful EVERYTIME I called and so was Brittany whom I only met through telephone conversations. My flooring looks great! I will definitely go back.

Engineered Honey Strand Bamboo- Do not buy these floors. They look nice but show every footprint. You cannot walk barefooted or with socks on. The only thing that will get the footprints up is the Natural floor cleaner they sell but they won't stay clean.

I was happy with the interactions I had with customer service getting the product ordered. I was satisfied with pick up at the store, too. So far so good. Putting the floor down will be in February after sub-floor prep is done.

I do construction on the side and have done a lot of old flooring through Lumber Liquidators. I recently got a pine wood flooring from them and it was all right. There were a lot of small pieces in this last rehab but none that I couldn't work through. I also love their Bellawood product and I'm very happy with it. Overall, the quality of all the floors that I have gotten from Lumber Liquidators is good enough so I keep returning.

Everything was very good with Lumber Liquidators. My kitchen floors needed to be updated, and I was pleased with the service and the product. I'm satisfied with the flooring, and its price was fair in relation to its quality.

Bought 600 sf of the solid bamboo click floor... It is so easy to install. Looks great too, seams are tight, so far no defects and the color is consistent across the boxes. The whole experience from sales, purchase, to delivery has been exceptional. Normal price is 2.79 sf, the floor is well worth 4.00 sf.

Our home is 30 years old and the flooring needed updating. I ordered bamboo flooring from Lumber Liquidators online and picked it up at the local store where it was delivered. I was not totally happy with the transaction because it was delayed in delivery beyond the promised date. And when I got there, some of the transitional pieces were defective and damaged. They said this was a closeout and they wouldn't be able to replace the damaged products, so it was take or leave, but they gave me a bit of a discount. The flooring is good quality and I'm happy with it. I hired a team to remove the old flooring and partially install the new one, then I trimmed it out myself. It was easy to work with. Overall, it was a good price based on comparisons with other companies on similar flooring, but service and cordiality is something left to be desired.

The Bolingbrook location has a very professional staff. Store has a nice display and clean. However, the product that I purchased I am very, very dissatisfied with! Very poor quality. I purchased 3300sq worth of wood flooring. The finish scratches very easy and is very soft! Our installers even said the wood is no good! We had a lot of waste because boards were not straight or damaged! Over very unhappy with product!

Bamboo Flooring - We were very pleased with the customer service and the sample flooring that you had on displayed because it gave us a great idea what the floor would look and feel like. Ordering was easy and efficient and they kept in contact with us through the whole process. One bad thing was that we got too many nails to start with and we were giving two different types of nails (16ga and 18ga) that we had to take back before using. Other than that we were very happy and would recommend Lumber Liquidators to other people.

The product is amazing, we love it. Our only problems were, the guy that came out to do the measuring messed up and we had to go back to the store to get more flooring. Therefore the installation took a lot longer than it should have because we had to wait for the additional flooring to come in and then wait for it to climatize (2 weeks). And the installers tried to rush through the job and did not randomize the colors so we had a room that was half really dark. After a long talk with the supervisor the installers fixed the dark section of flooring in the one room. And then I had to fix a few pieces in the closets because the base boards did not cover the gaps.

I started buying from the Norwalk Lumber Liquidators store two years ago. I buy for some customers and also for my home. For sure I've already spent $10,000 over there. When someone asks me where I get the flooring, I always say the Norwalk store. I’m always sending my friend or my customers there. Their sales reps help all the time when I'm in the store. They know everything about the products and the quality of the floors is really good. I would like to buy the cheapest always but I know if I want to have the good quality, I have to pay for it.

Excellent product. The floor looks great and our installer says the quality is excellent. The staff at the Columbia MO store are top notch and are very helpful. Forgot to get stair nose piece so called the store and placed the order to be delivered to the house.

I was impressed with the customer service. I do have one problem. I sent an e-mail last week asking how long do I have to return 2 unused boxes of flooring. I have not received a reply. I would like to know how long I have to return the unused boxes. I can't find my order number. My delivery document is **, BW Maple 3/4x2 - 1/4", 21 boxes, Car # 1,211.71 lb.

We're constantly renovating and we've made several purchases at Lumber Liquidators over the course of many years. We've always been happy with what we purchased. They offer a good value for the products that they sell. Their sales rep has helped us over many visits where I was shopping for either deals or interesting products. They're always pleasant, very honest, and don't mind answering questions, so I appreciate that. They're also friendly, cooperative, and confident. I would recommend them.

Salesman was knowledgeable and helpful. The flooring we bought was as odd lot closeout special of Maple Bellawood. There were damaged pieces but the closeout was an excellent price and we bought more than needed because of the good price. We did it ourselves with no real experience in this type of floors. It fit and cut well. It looks great on the first room. Will take a break before doing the second room.

I was so glad to have found this store after my flooring order fell through at another store. The flooring was the wrong size and I was pressed for time. I got excellent advice, service and help from the sales guy. I forget his name. I got the new engineered bamboo flooring. It is tough and the adhesive is very good. My contractor wished he knew about it before he did his own flooring. It costs more but so worth it.

I needed to match up some old flooring when I added a little section and I was able to get a pretty good match at Lumber Liquidators. Everything went smoothly with them. They helped me pick it out and a week later, I have the flooring which I am satisfied with. I had a good experience and I'd recommend them to a friend.

My troubles with an initial order of hardwood flooring were solved quickly by contacting the "Customer Care" office at the L.L. Headquarters. After that, my second order of hardwood flooring went seamlessly. The staff at local stores do not know what to do with building permits that exempt the purchaser from local tax. You have to contact HQ to get a straight answer but they follow through completely. Also, prices are good if you shop the sales.

I bought and paid for 58.5 sq. feet of SELECT red oak 3/4 X 2 1/4" flooring. When I got home I noticed it said Common #2 on the labels at the end of each bundle. So I went back to the store to show them the mistake. Other than giving me the difference in price refund I received no apology at all. I got the strong feeling the product switch was intentional.

My floor looks great and my wife was super happy with her Christmas present! My 14 year old son turned into a champ floor nailer, and he pretty much finished the thing all by himself. It's easy to clean, and its a huge improvement from that crappy linoleum floor. I'll be back when I have enough money to move into the living room with more hardwood.

I ordered some flooring May 24, 2015. I paid the amount I was told by the Sales Associate to pay. The Sales Associate checked and re-checked my order to make sure all was correct. I left the store content with my purchase. A few minutes later the Sales Associate called to tell me that she made an error and that they will charge my credit card an additional amount. Well, you guess it, I was not happy about this experience. I had no choice, but to concede and have her charge my credit card the extra dollar amount. If Lumber Liquidators made a final sale and allowed me to leave the store, they should honor the contractual price and not call me back requesting additional money. Now, do I, as customer, have any recourse, I ask myself?

I've purchased from Lumber Liquidators six years ago and recently, I bought 614 square foot of Bellawood, the 100-year guarantee hardwood, three quarter inch oak. Their sales reps have been helpful and knowledgeable. They told me the difference between some of the different products so I was happy with the way everything went. The salesman gave the rate and helped me go through the two products that I had picked out and told me which one was the better deal. The whole process went smoothly. I would need help to get online and register the warranty on it, but other than that, I'm very happy with it.

I bought a product from Lumber Liquidators last year and I did majority of my house. This year I decided to extend it to a couple of other rooms so I went back there. I wasn’t expecting it was going to be a different color because it was going to be a different dye lot from what I bought last year. It was the same product but when I bought the six boxes I needed, and took them home, they were garbage. Half of them weren’t sprayed properly and weren't even the color. The texture was wrong like they weren’t even the same finish. My team that came in and opened up a box and couldn’t do anything. They had to leave and come back another day.

I purchased 900 sqft of New England pine through the customer service sales number and spoke with Hayley. I asked the difference in cost to have it delivered to my house. Hayley told me my flooring was in Bellevue (3.5 hours away from my location). It cost $260 to have it delivered and I also had to do a direct deposit through my checking account to pay for all of the material 100% up front.

I use the Hampton store for 90% of our flooring projects. Staff is excellent, knowledgeable and respectful. My time is valuable and limited and they are considerate of that and move me from order to receipt very quickly. Pricing and selection for the budget is unmatched. They (Lumber Liquidators) my number one supplier for both commercial and residential projects.

Tried to buy flooring and check was not accepted despite having over $60000 in account. Was a humiliating experience and I have never had a check turned down. Will never return. I did purchase $2400 in flooring from Southeastern Salvage.

My experience at LL was excellent. Matt was very knowledgeable and accommodating. I purchase the click together carbonized bamboo flooring. It turned out beautiful. The only issue I had and it was no big deal was that the transition pieces both had noticeable flaws and I had to return them to get new ones. Other than that the experience was terrific. I would highly recommend LL. Their prices are great and the selection huge. Everyone is friendly and helpful. 10 out of 10 rating.

I went to Lumber Liquidators, talked to two people there, purchased Gunstock Oak hardwood floors for my house, and made arrangements for my contractor to pick them up. It's cheaper at Lumber Liquidators than some of the other places around here. I got the 99-cent laminate there before but it wasn't good. It bubbled and warped when I put it down. My recent experience was good, though and my contractor installed the flooring.

Service at the store was good. But the installation service I purchased from Lumber Liquidators was poor. They installed a portion of my bedroom incorrectly. After hesitation, they agreed to come back out and repair the section of the hardwood. However, they asked me to go get material for them to do the repair and then left the job incomplete by not finishing the baseboard. The installers asked me to finish caulking the baseboard by myself. I found this unprofessional to ask a customer to finish a job I paid a premium to have done. I paid for the hardwood and baseboard installation.

This was well priced flooring that was easy to install. It's even toned and simply, a beautiful flooring. Lumber Liquidators Rep: Deborah ** was amazing to work with. She sent me many samples and worked with me to get the ideal flooring. We are very happy with this floor. We also purchased Corelux vinyl for the basement. That too turned out great.

The service was good and everyone was helpful and letting us know which wood is good to buy. The sales persons were very well aware of what materials they have in hand and how soon they can get it shipped if they are out of stock.

Everything went smoothly from day one until finish. All the sales people were very helpful and kept me up to date with phone calls. Installers were very quick and neat. I'm very happy with my floors and would recommend using the Brooklyn Lumber Liquidators and their installer Anthony. Thank you.

I love Lumber Liquidators, best prices, wide range of products to choose from and my product came in faster than expected! We ordered Ruo Bamboo flooring and caught it on sale for less than $2 per square foot, a definite steal for the quality and beauty we got!

I purchased flooring and installed it myself. The staff at the store was very helpful and advised that I should purchase 15% over my sq footage I had calculated. Against my better judgement, I took their advice and made the purchase. I had delays getting started and when I finished I had over a box of flooring left but it had been over 30 days and was denied the courtesy of allowing a return of the unopened box.

3 different time my material was not available when it was told it would be. For example I needed 12' base and ordered it then found out after being put off couple of time that could not get at all. That really messed me up with waiting time and having so many seems using 8' sticks. Very disappointed in all the ordering from you guys. Nothing went right. With that being said the salesmen and women were great to work with. They were very apologetic with all that went on and I know it was not them but higher up.

Staff was polite, friendly and helpful. My order was ready for me when I got to the Park Meadows store. I went with the Builders Pride line of pre-finished red oak. Boards were easy to put in and look great.

We ordered 4 boxes of hardwood flooring. We only received 3. I called the store in Evansville and also called customer care. They were helpful when I had them on the phone. So I thought... I have yet to hear from anyone. They were suppose be to seeing if they could find us enough to finish the room we started on. We don't even know if they credited our account for the box that we didn't receive.

Great service before and after the sale. Was helpful with all questions. Staff at the Waco store are very kind and professional. Installation went very well and I am very happy with the results. I recommend using Lumber Liquidators for your next flooring project.

A very positive experience with the staff in Lexington. Was helpful and professional when I ordered my flooring and was same type of professionalism when I returned excess lumber. Pricing was best I found when comparing with other suppliers. The flooring matched my current hardwood.

I was at the Mukilteo store and Axsel was very patient and helpful when I was choosing the floor. There was a lot of choices and the prices were right. I was only slightly disappointed in that I couldn't get my first choice of flooring because the trim pieces I needed were not in stock.

I always have a good experience with Lumber Liquidators. Recently, I purchased a ¾-inch hardwood floor that I put in one of my stack houses. Their sales reps were great and did everything I wanted them to do. The only problem that I had was they didn’t have the product in their inventory and I had to go from Mansfield to Columbus to pick it up. It was great experience nonetheless.

Ordering was very simple online. I received a call from the store when my order came in. The guy was very friendly, had me confirm my order and check that it was correct and loaded it for me. Great service. I will certainly be a returning customer.

Cameron, the store manager at Santa Clarita worked closely with me to get exactly what I needed. He was welcoming and helpful in the store. The product I ordered was on clearance; to get the quantity I needed that meant Cameron had to get it from multiple locations and have it shipped to my home. He followed up by phone to let me know that all items from all locations were shipped. When one shipment was delayed, he went out of his way to find out why (weather) and to assure me that it was, in fact, coming. The floor itself, which is click-lock cork, came in excellent condition. With just over 200 sq. ft. ordered, I only found 2 planks that had small chips in the corners. I love it!

I found the sales team to be cordial and helpful. Product was provided within very reasonable time. Product was of good quality and as described. I had four boxes of flooring left over and there was no hassle returning them for credit. My overall satisfaction could not be higher and certainly will be passed on to others as the opportunity presents itself.

It has been a nightmare! My floor has bubbles on some of the planks, some of the planks are cracking, some have dents. The white molding under my vanity in the Powder Room was damage and in Foyer. The store sent out 2 more boxes of wood and the boxes are all damage. Going through one of the boxes I'm finding more damage planks.

I believe with all the money that us contractors spend with your company that we should get a better discount than a couple of pennies below sale price. It's not like we are a one time customer. We give your company and lot of business. I know you can show your appreciation better than that. Thank you for listening. Would love to see some action.

I was recommended to your store and visited for the first time. I needed pine wood flooring, plank type, to fill an unfinished area for a temporary fix. I purchased exactly what I needed. I plan to come back for new hardwood to redo my floors. Thank you for an excellent salesman who helped me.

Ordered 2 different products, over 1000 sq ft, on two different days. Order came in ahead of schedule. Assisted in loading. I am very satisfied with the salespeople. Hope to install product within 2 weeks. Will do business with them again.

Distressed bamboo flooring is still being acclimated so we have not had the chance to work with it. However the purchasing experience was good and clerks were very knowledgeable; wouldn't do shop at each Wichita Kansas store again as they were great.

We love the looks of the flooring. Was nice to install. May be hard to keep clean. Salesmen did a good job. Flooring came sooner than we were told. Good job - thanks john. This was for a private res. installed by homeowner. Need info on how to care for the floor.

Lumber Liquidators customer service reps are the bomb! I called looking for discontinued wood flooring to match our existing floors that were done a few years ago. The rep not only found matching flooring for us but also had it expedited to our local warehouse within one week. Talk about a great experience!

When we first moved to Colorado, we had LL put hardwoods throughout our entire first level. Our stairs would have to wait. Late in 2016 we decided to get the bid for the stairs and upstairs landing. We were a little disappointed at first quote, but Neddie called to rework the numbers and get it into a more comfortable number. We decided to go ahead. I was so excited, I did a lot of the demo myself (to get rid of the nasty old carpet). A friend offered to help us install, so I called to change our order to materials only. Travis was totally understanding and polite. Every visit to the store, everyone was nothing but completely friendly and helpful. Special thanks to a Eddie and Travis! My stairs and floor look amazing (haven't finished the Newel posts yet)!

The floor we purchased was not quality flooring. The floor was suppose to be comparable to our previous purchase. Nowhere near. Our installer said it was very hard to install. A lot of small pieces. The finish is terrible. Please come see.

I purchased bamboo hardwood flooring and adhesive for basement installation. I explained that I needed an adhesive to seal and glue the flooring. They sold me an adhesive and sealant by Bostik for concrete flooring and sales person warranted that no moisture would penetrate the bamboo. Few months later after installation brought to my attention that flooring was cupping. I reported and was told by LLI that I should have had a moisture test for any warranty to take effect. As I did no moisture test that was the end of my complaint. Lumber Liquidators takes no responsibility in their products.

The stores overall experience was outstanding. The staff was pleasant and the leadership team was very attentive and knowledgeable. The installers that were sent by them on the other hand was disappointing. They glued my floor and it looks like they did not utilize enough glue as I had two buckets left out of the 5 buckets they sold me according to the manufacturer requirement. Many areas throughout my floor have hollow sounds when you walk over it. I also have a plank that clicks when you step on it. The transition on the doors were not installed properly and they utilize long nails on the new baseboards. The long nails scratches the pocket door that leads to my bathroom now. I'm concerned that I may have issues in the future as the floor may want to expand in areas where there was inadequate glue placed. The installers have agreed to fix, however it took several calls to get them to respond.

We purchased bamboo flooring for a hallway floor. The entire team at the Lumber Liquidators store that we shopped at was first rate. They were exceptionally knowledgeable and helped us through all the issues we needed to work through in order to get a perfect install. We couldn't be happier.

Ordered 5in flooring. The long boards were milled incorrectly. Measured 5in on one end, 4 15/16 on the other end. Nothing but cracks showing. Had to re-cut to straighten up the boards so I wouldn't have cracks showing. Two boxes were all short boards. Will not buy again from you.

Derrick and the team in Norwalk are awesome! Very knowledgeable and patient and will bend backwards to make sure customers are happy with their floors. They are also great at locating extra materials if necessary and calling the minute the order is in.

The rep was friendly and helpful. But I've had a bad experience with this order. It was ordered at your retail location and was told it would take a week. I called in a week and was told it was in backorder and should be here Jan 4. Called Jason and it's now late Jan. How is this possible? I now have to pay extra to my contractor to finish the job. Very disappointed. I have spent over $6,000 at your store.

We went to the store on Glisan to order our flooring materials. The initial purchase went fine except that I had asked for quarter round and it was never added to my order. The floor was in stock so we picked up a few boxes on the spot but the rest we had to come back for. I called the store the same day we purchased and told them I would be back the next day early afternoon to pick up more of the order. I got there and was told they had no power and would not release my order to me and that I should have called to see if they had power (how would I know this?). I asked if I could just sign my receipt for the boxes since the day prior nobody even confirmed or had me sign for how many I took. My response from the manager was very rude and told me no. He eventually said "It’s your lucky day. I will allow you to just sign for the boxes you take.” Several trips later we get our material.

I love you guys up in Colorado Springs. Take care of me and mine all the time. Had one bad experience but it was not with you. You order some flooring from another store and had it shipped to me. All busted up on delivery. You guys replaced it and more. Awesome customer service. Knowledgeable. Friendly. Great prices with good product. Keep up the good work.

I bought bamboo and beech wood flooring from LL. It is just beautiful. The service was great, helped with any problems I had. Had products sent over and was given credit without questions. The young men that operate that store are very knowledgeable and professional.

I am pleased with the installation however my delivery was done improperly. Some of the product was not delivered and we paid for in-home delivery but some of the product was left in the garage. I'm awaiting a refund for delivery service. A molding piece was broken in the box and I'm still awaiting an exchange though the project has been completed for about two weeks. In all, the flooring looks beautiful.

We wanted to get rid of the carpet in our house and got some flooring from Lumber Liquidators. It's appropriately priced for its medium quality. The sales reps were also very helpful and I got all the paperwork I needed. I’d go back to them.

I'm a builder and I've made quite a few purchases from Lumber Liquidators for the projects that I do. I've bought all different types and all different qualities of flooring and I'm happy with it. I usually know the quality that I'm getting and it’s always what I’ve expected. Because I’m a builder, I'm usually all about the cost so that’s why I go to Lumber Liquidators because I see what I can get a deal on and that’s what I buy. Cheaper would always be better, but their cost good. And I've always been happy with the different people who assist me. They’ve always been very helpful and nice. Lumber Liquidators is a good place. They have good prices and provide good service. I’ll keep on going back to them.

My home kitchen and utility rooms had linoleum on it and it was all tearing and getting bad so I bought some manufactured hardwood from Lumber Liquidators. The reps were very accommodating, and answered all my questions. When I got there the sales person showed me several different items and he knew I was wanting something inexpensive out of pocket. I was really pleased with the cost because I thought I would be getting laminate floor which wasn't my first choice but I couldn't afford something more. And this was a discontinued item and they had seven boxes left. It was very inexpensive so the sales person really helped out by getting the better quality as far as price-wise for a less expensive price. Then he told me what other things I may need to put it down.

Lumber Liquidators provided a product and when it was installed, we realized that there were only short boards and I had many boxes like that when I was supposed to receive wood close to five feet long. It was my first time doing wood floors. I was unaware of how to mitigate a problem right then and there when it's happening. When I reported it, they told me, "Well the sales staff who sold you the product, they can tell you whatever they want. But you signed the documents." I'm like, "Okay, you can't just say they can tell you whatever they want with the sale when they're representing that contract." So that's misleading to a contract and now there's an issue.

I updated my floors and I needed more wood. It was easy for me to find the product to work with and I got some bamboo from Lumber Liquidators. I spoke to a couple of people there, which went positively. They helped me with what I needed. I put most of the flooring in myself and I had someone else put the rest of it in. Overall, it was a pleasant experience.

I'm a remodeler so I do quite a bit of flooring and I recently purchased a lot of flooring and accessories for molding from Lumber Liquidators. My sales rep is in the commercial side out of Virginia and she is absolutely wonderful. I can call her and tell her what I need and it's never a big issue. She gets the paperwork done and she gets my order put in. She tells me it's going to be somewhere at a certain time and it's there. The quality of the flooring has been good. In fact, its cost is in line with its quality. I installed the flooring myself. The flooring that I've been using is a lock install bamboo and it's the easiest floor I ever had to put in.

The sales reps at Lumber Liquidators were all very helpful and I was surprised at the amount of inventory they had for a smaller store. I had gone to another warehouse store and they didn’t have at all what I needed. The only snag that we ran into was we had to drive a few hours to pick up the flooring because it wasn’t available in the store that we needed it. I called to confirm that the order was ready and that all the boxes hat I had ordered were there, then about 15 minutes before I got to the store, they told me that they were short two boxes. They got the flooring shipped out to the store closer to me so I could pick it up there. The problem with that is with wood, I want it to sit in the house a couple of weeks prior to putting it in. But everything worked out fine and they were very professional.

We purchased hickory flooring for my new house at Lumber Liquidators. The sales representative was very nice. The few pieces I took out look very nice. A friend of mine did his floor with a very similar product and had great luck with it. So far, it's been great with Lumber Liquidators.

We purchased 3,000 sq. ft of Morning Star Strand Woven Bamboo and it's been good but we just noticed some boards that are turning dark in spots and bugs are in the wood in spots! We are going to contact Lumber Liquidators on 29 December 2016 and see what happens. We'll report back.

The bamboo was pretty but I felt regrets during the first day of install. Even though it was glued down the floor made noises like pops and squeaks when we walked on the crack between 2 boards. It took over 1 year later, following up with customer service almost weekly, to get the floor replaced with oak. I'm in love with my dark oak floors. I should have selected them in the first place. Do your research and be 100% sure you want bamboo. I think a floating bamboo floor might be okay but do not glue it down to a concrete slab, based on my experience.

We purchased bamboo flooring from Lumber Liquidators. When we first went in and looked at the product, they were very informative. They showed us around, told us about different products and the pros and cons. I installed the flooring myself and once I got the hang of using the nailer it went a lot better. Overall, it was a good experience and a very good price.

I got cork flooring for a residential rental from Lumber Liquidators. Their sales rep was really nice and they took care of me. They didn't have all the wood that I needed and they called another store. They found that the other store had it and they made arrangements to have it shipped to me. However, I'm a little concerned that it's a softer wood than I typically use. But, I hope it holds up. And as far as the way it was when it got to me and delivered, it was fine.

I purchased a substantial amount of laminate flooring (12 mm Warm Springs Chestnut by Dream Home Kensington Manor) in December 2014. It was not installed. I found out shortly thereafter (March 2015 watching 60 Minutes TV show) the flooring I had selected was made in China and was on the list as having been made with formaldehyde. I contacted Lumber Liquidators to request an opportunity to exchange my uninstalled flooring for something else but Lumber Liquidators would not honor this request. I am a teacher on a limited budget and suffer from allergies. A home with flooring containing formaldehyde is not healthy for me. I recently contacted my local store to make yet another plea to allow me to select a replacement style but I was denied.

I bought Acacia hardwood from Lumber Liquidators and hired someone to install it. The sales rep was nice and knowledgeable. I've got the flooring in the rest of my house and it looks good.

I had a water leak that destroyed my floors in the house. I ordered flooring from Lumber Liquidators and the sales rep was very friendly, helpful, and even gave me a military discount. So far, the quality of the flooring is good. It was a nice experience.

The sales rep from Lumber Liquidators was good. We were looking at a couple of different floors as they were done with all sorts of styles, and he explained how they were going to hold up, so that we could pick which one we liked. The floor quality is good, so far. There were a number of boards sold that we did tongue and groove at 3/4-inch oak. However, there was a number of miscuts where the tongues were missing or messed up, and it was the same with the grooves. Also, there were a number of boards that had black streaks on them that almost looked like grease streaks. There was a good percentage that we threw out because of that, or cut up when we didn't need to--four percent shipped and not usable. The product was good, and reasonably priced. However, quality check should have caught these boards. Those are ones that shouldn't have been packed.

We got tired of carpet, so we got a lot of hardwood flooring. We started talking to the Lumber Liquidators sales reps about the types of floors, found the product we liked, and bought them. We like the quality and the cost was good. I did the installation, and though it was time consuming, it was pretty easy.

No one showed up on scheduled day even though half of the installation fee was paid two weeks in advance. Lost day at work and house is torn up. Not a good way to do business and costing much more now that I have to lose another day of work.

I didn't have a very good experience at all with Lumber Liquidators. I recently purchased their porcelain tile. We were updating our cabinets and doing a semi-remodel. Samantha was the store manager of the Flooring Liquidators store in Chula Vista which 3 blocks away from my house. The prices were very low yet, the product was really impressive. The quality of the flooring was great. Their flyer also said that they do installation and that it'd feel comfortable for them installing. I scheduled someone to go to my home to just give me a quote. But then I received the email saying that they don't serve my area. I find it puzzling when they have a store in that Chula Vista area and yet there was no one to install my flooring. So I got someone else to install it.

I was so unimpressed with the quality of unfinished oak flooring I purchased for a patch job. Only needed about 4 sq ft but minimum was a bundle so that's what I purchased. It was a good thing I did because over half my bundle was under 12 inches long and or split to the point of being unusable. I will not recommend your product! The guys working in the Sioux Falls store did not know the products or even a understanding of what goes into laying a wood floor. I should have bought from Menards! You keep sending me emails to come pick up my product because your guys don't even realize I already have it.

The staff at the Champaign, IL store were very helpful in helping us pick out the type of flooring we wanted to use for our kitchen, hallway, and half bath. The flooring looks great. We had to return one box of flooring, as we had excess flooring that we did not need/use. The staff very helpful in our returning the unopened box.

Bought this oak flooring for my camp and wanted it a little rustic looking. It was perfect!! The wood had plenty of character but not overwhelming. I was surprised on how many pieces were not usable. Out of 250 sq.ft there were only 8 pieces.

I bought a new home and my flooring had to be replaced. I got standard flooring from Lumber Liquidators which is very good quality and seemed at a good price. My son-in-law and grandson installed it in about two days. Also, the sales reps were very nice, kind and helpful. I'd be glad to use them again if the need ever arises.

We live in Oklahoma and most of the homes are on slabs. We had a pipe burst in the slab and there was no basement to access so we had to chop a hole in that slab to get down to the pipe to fix it. That put us in the position of needing to put a new floor in that room. I went to Lumber Liquidators' location on South MacArthur Street and I dealt with two different people. Chris was the first gentleman who helped me and he did a really good job. He explained the different engineered floors to me and what their attributes were. We wound up picking a particular Chestnut Oak flooring for our family room. I brought the measurements and that helped me calculate the flooring I needed. Everybody did a great job.

The service was friendly and helpful. I really only have two complaints. One is that we were not able to return any excess bundles of hardwood which we purchased which is pretty unusual for this industry. The only other complaint was when we needed additional hardwood there was not any in stock available on. We had to go to another supplier to get it but the help was good, the pricing was fair. A good experience overall and they did inform me about the return policy prior to the purchase so I knew what I was getting into.

Even though I told the salesman I didn't want 3/4 inch round for my floors he ordered it and I had to tell him three times I didn't want it. He also ordered me transition pieces without even asking. He also ordered the wrong amount of flooring. He reordered the extra floor and I had to wait another week. I went to pick it up and it still wasn't there. He was arrogant and rude and not apologetic at all. The entire experience with this salesman was less than professional. When I did go to order my transition pieces the website didn't have any In stock.

One of the things that was outstanding about Lumber Liquidators was their return policy on unopened boxes. Their sales rep was very helpful, though there was a little bit of a miscommunication. The flooring that I purchased was a closeout, so it wasn’t expensive. Part of it was at another store and the rep didn’t have everything in stock. He had told me that they were going to send everything to his store and that ended up not being the case. They wouldn’t ship it after I had purchased it. They didn’t have any mechanism in place to do that so I ended up having to go pick up. It was pretty far out but I was able to go get it. There was a little more breakage in the flooring and a lot of the pieces were broken, but I still got a really good deal on it and it was pretty easy to install. Overall, even with that miscommunication, I had a very good experience.

We purchased solid hardwood flooring from Lumber Liquidators because we moved to a new house which needed some changes. Their sales rep was good and helpful. We knew what we wanted, there was some help, and I'll go back after two weeks because they could not find the stock in hardwood and they had to pick it up from another place. I can recommend Lumber Liquidators to a friend.

Customer service has been horrendous with a major issue we have had. No one responds when we leave messages. Your contractors flake and ignore requests, as your customer service has done. We had great experiences before this. You will be hearing from our lawyer soon.

We got flooded so we decided to update the flooring in our house and purchased some wood flooring from Lumber Liquidators. The quality of the flooring is good. and the cost was fine as well. However, while we were at the store, they didn’t offer any transition pieces for the flooring, so I had to go back and order that. It recently came in and when we looked at it, it wasn’t an exact match to the floor. It was a different kind of transition piece and wasn’t the one that we ordered. I wish the salesperson could've asked if there was anything else we needed such as some transition piece as that would have made it a little easier and not delay the project. Other than that, it was a good experience overall.

I can't say enough good things about Lumber Liquidators. We have purchased from them several times. I have recommended them to friends & family. We worked with the store at 4810 Peter Place Cincinnati, OH. The staff goes above & beyond to satisfy their customers. ** is doing a great job with this store. Also worked with **, very pleasant & helpful.

We had a wonderful experience with Lumber Liquidators. From the initial contact with the extremely informative sales team, to the expert installation crew, we couldn't be happier with the process and result! (And they even completed the job earlier than promised!)

Working with the team at LL's Hauppauge NY location has been a pleasure. Their experience and advice combined with excellent products was a win win for us both. Have done floors in two homes this year and both were a success. Don't bother looking elsewhere. Ask for "K".

The sales reps of Lumber Liquidator were really nice and friendly. I got some Quick Clic floor from them and the quality's great and it turned out lovely. It looks pretty nice. I also got some wood for my bathroom and that came out good, too. I installed the flooring myself and it's really easy.

LL is so busy, as are their installers, that they can't keep up with it all at every step of the way. The installation company they referred us to use is a joke! They are called Dream Design and the only dream is the nightmare they strap you with throughout the entire process. It's all about making the sale, but after that moment, they never met one timeframe or even completed the job within a reasonable timeframe; we are still waiting for them to finish up after about 3 weeks after the original install date. Just a joke; don't use Dream Design in Las Vegas!

On the plus side service was excellent, staff person was very knowledgeable and courteous. On the less positive, the red oak hardwood flooring graded "Select" should have been marked "# 2". The other complaint is the amount of paperwork. I purchased 2 items on my visit (separately) and walked out of the store with 8 sheets of paper (81/2 X 11). Neither efficient nor good for the environment.

We spent $200 on flooring which we needed only 40sq feet of, to only get the product and have to piecemeal the boards and cut sections out to set our floor and have it look decent. When we received the product we noticed knots in the boards that were not sanded out, there were holes in the boards as well. Some of the boards also had scratches in them. Very unhappy with the lack of quality control your company had with our flooring we chose. I included some pictures of the material we received, you will notice the scratch in one, the knots I spoke about in another and the holes in the final picture. Just very disappointed with the quality of product when we spent a good dollar amount for a decent flooring to only have to make do with what we had.

I bought flooring that was deeply discounted for a kitchen remodel. Worked out great. I picked up an 8 ft. butcher block counter top for a bar I made. Nice and straight (not warped or twisted) and good price. Recently had to match red oak tongue and groove from 1953 for a bath remodel. I could not believe you had it in stock for a very reasonable price per bundle. Thanks.

I ordered wood flooring for my family room, it's beautiful. I would recommend Lumber Liquidators to all my friends. They were the only ones who could tell me what kind of wood that was in my kitchen to match it up to my family room.

I had a wonderful experience at the Hyannis store. The salesman was very, very nice and very helpful. The only complaint I have is I haven't received my bill and I am getting nervous that there is some problem. Thanks.

I got wood flooring from Lumber Liquidators and my purchase experience with their sales rep went okay. I saw what I wanted and they gave me a price, had it in stock and I bought it. They did great with the installation and the flooring looks fine.

Super helpful and great service. My house didn't close when I thought and the team was great about letting me push my pick up date back a week. This was my first floor purchase and the team made it easy and seamless. Thanks so much.

Needed 1 box of 5-inch Natural Maple, Lumber Liquidators in Nashua, NH had some in stock for same day pickup. Also picked up some material to cover the sub floor. Out of the box all of the pieces look fine and installed with no problem. Get a lot of compliments on the floor and will be back for a much larger project in the near future.

Very good product and service - liked the no charge return policy for unopened cartons. Liked the store carried all the accessories required for installation such as fasteners, furniture pads, underlayment etc. Staff was knowledgeable and helpful. I would use them again.

I usually don't do reviews, but these guys deserve it! I have nothing but good things to say about them! I placed an order and ended up not liking the floor I picked after I got it home. They helped me pick a new floor, and I was able to take it home that day and now it is installed and beautiful. Not only that, but I originally thought I would have to get laminate to stay in my budget, but I was able to find gorgeous bamboo flooring in my budget here!

I purchased a good sized order of stranded bamboo flooring, padding, moldings and flush vent covers. The flush vent covers I was told weren't in stock anywhere local to me so the associate told me he could ship them directly to me for an extra $20.00 and it would take a couple of days. I received the vent covers relatively fast but they showed up just wrapped in shipping saran wrap only, no protection.

It's 6 months since our laminate floor was incorrectly installed. 2 months after repeated complaints to corporate and local store, a 3rd party evaluation judged the installation as improperly done, needing to be replaced. In 2 more months, a different installer was assigned to replace the floor with a new floor. Then in 1 more month and an incorrect amount and type of materials were delivered with some correct products. The pertinent rooms have been prepared for the installation and are unsuitable for common use. Efforts to communicate with Lumber Liquidators (Customer Resolution Specialist) has been made, but with minimal and essential replies. This 6 month event has caused many inconveniences, marital stresses, and consternation about careless and derelict business. The upside is how Lumber Liquidators's integrity stepped up in their judgment of honoring their customer satisfaction / warranty guarantee!

The customer service I received was awesome. I found that my salesperson knew his business and answered all my questions without having to think about how to answer me. Ordering and pick up went very smoothly. I would recommend Lumber Liquidators to anyone.

We Develop homes that are over 5,000 sf to which I would not buy my material here with this experience. I remodeled my grandmother's home which was a small project. I purchased stair tops and natural wood for the landings. We told the lady at the front we needed wood for the landings. She gave a cost and I paid for it. Never once said it was second hand material. I don't ever like to buy second hand material because you ALWAYS HAVE ISSUES. When we fit the material it was bundled up so of course you can't break it apart at the warehouse. The material was not opened for a couple weeks since we were not ready for the stairs yet.

Caught a great sale for 2 1/4 inch red oak hardwood plank flooring, prefinished. The price was great and the installation was easy but exhausting. It took 11 hours to put down 498 square feet and finish it off. Took a while to get started since we had never put down flooring before but by the 3rd row we were moving along quickly.

The worst experience of my life. Drove from Roswell, NM to Albuquerque, NM to pick up our flooring, got home and it was the wrong floor. The employee was rude. Although she took blame for ordering the wrong floor, she was completely unprofessional. She tried blaming me for her horrible service. They wouldn't work with us enough to return and replace the flooring. We took the flooring back and she had a horrible attitude kept interrupting me and stormed off.

I was amazed and impressed with your store manager Dan **, from your Ohio Pike /Cincinnati store. (Unit 58) His attention to detail and knowledge of the product, with my need to find the best wood floors was excellent, I ended up buying Hardwood for my whole house. The Bellawood /Brazilian Koa wood is the best I have ever see.

The guy who measured, measured incorrectly. More pieces had to be added at the end. The store had the wrong tag with the floor we wanted but ended up valuing the tag price. What should have been a 3 day job turned into 8 days. The contractor was really where the issues arose from. LL was helpful but better floor contractors need to be hired.

I was needing to piece in flooring where a floor to ceiling fireplace used to be. The salesman knew exactly what I needed and we were in and out in 15 min. Very happy with my experience in the Amarillo Lumber Liquidators store.

The sales and warehouse staff was very helpful. I would highly recommend the product and store. LL was very competitive in their pricing and the quality of the product was excellent. Keep up the good work and your store will continue to grow.

From the beginning to end the experience was very professional. LL is a very well run operationally organized business. Thrilled with my purchase. As a former business owner and retail VP of a major company I was pleased with how well the operation was ran. The product that was installed is high quality and looks great.

Love my new floors, had a problem initially when installing. Called LL and they put me on the right track. Very happy with the color selection, quality of material. Local store experts were very helpful. My home value has increased and my satisfaction spending time in my home as well. Having carpets done has made me very happy.

They talk with forked tongue. They start out with a quote and say this is everything. Then you have to transport the material, then they gave me the wrong material so had to take it back. Then they send out this guy to measure with no sense of customer service. Then I go back for a third time. And now they tell me I need to pay more money for installation. They are nothing but a company that nickel and dime you. And if you are a woman, they really take advantage of you. So they thought. I would not recommend them to anyone. Beware!!! Beware!!! Their advertisements on tv are not what they do when you get there. Beware!!!

Very satisfied with my latest transaction at the Beltsville, MD store. Good service and was introduced to the "Pro Desk" and received a volume discount to compete with my Home Depot "Pro Desk" pricing. I am waiting for the Pro-Desk Rep. (Stephanie) to contact me to coordinate more volume purchases, as promised.