LL Flooring Reviews

Lumber Liquidators provides an easy to view product in their stores and provides useful assistance during purchase and planning. They have simple ordering for items not already in stock. The ordered product was promptly delivered to the store and the pickup process was easy. They represent a reasonable value and quality product relative to price.

Their service is wonderful. I've been there several times. Whenever I go there, I would have a friendly conversation with a salesperson. The manager is a wonderful guy. I always felt very warm in my heart. I have recommended the Lumber Liquidators to my friends and said a lot of good things about this shop. I will definitely go back if I need any hardwood floors. I will highly recommend this shop.

I am a General Contractor who builds Spec and Custom Homes plus I work for the USDA Self-Help Program as a Supervisor and I order ALL of my Wood/EVP/LVP Products from Ted & Brandyn at the Lindon, UT. Store. They are AWESOME and take such good care of me that sometimes I think I must be their favorite customer - LOL. Love dealing with Lumber Liquidators and their products always deliver and make me look good! THANK YOU!!!

Excellent CS at Palmetto and 37 AV store, Miami! Product is already installed and looks very classic, I am very happy with the purchase and the experience with this particular store, from electing the products to tips for installation, the personnel is very knowledgeable and friendly. I really recommend Lumber Liquidators.

We like Lumber Liquidators and bought our original flooring and had it installed by them. This was a repair from water damage in our kitchen. We ordered the flooring, and paid for a quote to have it repaired. We did not hear back from them on a quote. We called someone else and had it repaired with them and let the store know we never got our quote. They said they would refund the fee to us. That has not happened yet. When our contractor finished putting in the new flooring, he showed us the remainder of the flooring in the box, which had several pieces of damaged flooring. It looks like it has been crushed. I don't know how to rectify these issues so I am mentioning them here.

I have called customer care on two occasions asking someone in management call me. Not the local store manager. I was told I would receive a call. Three weeks later I have not received a call to address issue. Contractor failed to show up for installation appointment causing me to miss a day's work with no pay. I will use another company for the other rooms of my home. Ten thousand worth of business lost due to poor customer service and local store manager with an attitude. I'm still waiting for the regional manager to call. Someone might now because of this review but I doubt it.

Plymouth Store. I cannot stress enough what a fantastic experience I had with Walter & Chris... they went above & beyond in assisting me in explaining all about engineered vs. solid hardwood vs floating. They guided me in the purchase and I could not be happier with my flooring which was Acacia Tobacco Road. Outstanding people to deal with. Thanks.

I special ordered stair nose and reducer for a project. The 1st stair nose was warped. Had a bad bow that I found after cutting to size. Off by 1/2 inch. Couldn't make it fit without gaps. The second piece I ordered was also warped but I did force it into place. The reducer was fine and the flooring also fine. Seems to be a problem with stair nose quality for the price charged. There should not be this warping problem.

It would be nice if contractors such as myself could get better prices other than sale pricing. We spend a lot of money with your company. You can do us better than that. The service is absolutely great though. Thanks guys.

We paid $1,000 down for 50 yr warranty flooring ($1,361.10 balance financed thru LL) and they shipped 36 boxes of 30 yr warranty flooring. We asked for immediate exchange for the 50 yr warranty flooring we paid for. First, we were told we got 50 yr flooring, it just came in wrong boxes (all 36 boxes!). Then we were told to "take it up w/the corporate office" and get extended 20 yr written warranty from them. This was not acceptable to us & we again asked them to exchange our flooring w/50 yr warranty ON THE BOX. We were told no, they would not exchange our flooring - period.

I bought this flooring by looking at the samples. When we opened a box, there were markings on the flooring that didn't show up on the sample. Which we didn't care for, so called and told a Guy that answered our problem. We asked to return it, and get something different. He told us, if we had opened any of the boxes, he couldn't take them back?? We told him all we did is open one box, and never removed the flooring. Just seeing it was enough to know we wanted something different. He said there is nothing he could do if we had removed the plastic covering, he said he couldn't sell it like that??

We purchased 600 sq feet of flooring from staff at Lumber Liquidators in South Florida. We were told it was a engineered hard floor. When the installer came to install he commented on the laminate and asked why we were installing it. I phoned Lumber Liquidators and they said he was wrong, we installed the floor and it looked like laminate and was awful. We have removed the floor one week later and have had real engineered flooring installed purchased from an another supplier. We wasted $2000 plus laying costs due to the staff not being honest and selling a product that wasn't engineered wood. They knew we wanted engineered hard wood for our condo and mislead us. What a waste of money and hopes.

We had a measure for a loft/hallway area for bamboo flooring. We purchased the floor but, the individual neglected to notice that there would have been a 1/2 gap in front of the step. After numerous calls, we finally were refunded. We would have went with a different flooring but after that had no confidence in their installation service.

The salespersons is very knowledgeable. Highly recommend. The product is good and easy to install. I like the texture, so smooth love it. So beautiful in my entire house. Cost less than other place that I know. Good price, good people, good product, can't go wrong.

Very pleased with the level of customer service and helpfulness, I had a small concern regarding product lengths, it was resolved promptly, above and beyond in my opinion, keep up the great work. Thanks.

Ordered several boxes of wood flooring on a separate order because they were discontinuing that particular line. Most of the wood was not usable, dented, warped, scratched. I had to throw a lot away. Because of that I had to order more wood to finish my project. But the same kind was gone. So I had to order the next closest thing. Well we had the same problem most of the wood in the new box, this order # was garbage. I used what I could and the rest was thrown away. I spent a lot of money of trying to get a nice wood floor and a lot was a waste. I feel I deserve a partial refund.

I bought a small amount of cork flooring from Lumber Liquidators. Their sales representatives were great and I was impressed with how friendly they were. I did the installation myself and so far, the quality of it has been fine. Overall, it was an easy experience.

I purchased hardwood floors from Lumber Liquidators. I had an old carpet and wanted to update the floors myself. Lumber Liquidators is very convenient location-wise. They have sales representatives that were good and knew what I need. They worked it out well and gave me an idea about the costing at the beginning, which helps. At the time I was ready, I bought the hardwood floors from them. They delivered the hardwood floors within a week that it was available. I had my contractor do the installation and it took them two days to do the whole flooring for the house. They installed it last week and they also did another work on the floor. So far, it looks good. I like the wood color, the texture and the quality is really good. On the quality of service, Lumber Liquidators seems like the best.

CCP Click Ceramic Plank came out at Lumber Liquidators March 23rd and on the 24th I purchased it. Beautiful Port Haven Oak flooring. To have them install it cost more than the flooring and was told that experienced do-it-yourselfer could put these floors in... it's that easy. Within days of installation I noticed the ends were lifting and breaking off even in areas that I haven't walked on. The local branch requested that I send the pictures to corporate because it was a new product they wouldn't know what to do.

The reclaimed simulated wood flooring that we got from Lumber Liquidators was priced well. Our interactions with the salesperson went fairly well. He helped us and gave us some ideas. I asked him a few questions about the installation like what I needed to do and he gave me some tips on that as well. I was pleased with the person that I worked with at Lumber Liquidators. After I got everything that I wanted, he loaded them up. But I have some other things that I need to do before I put the flooring down, so right now the flooring is still sitting around and waiting to be done.

I had my carpet stairs replaced with hardwood. First, I went to the store on May 20, 2017, explained what I wanted, and set up to have someone come out to measure everything and provide an estimate. I was called very shortly afterward, and an appointment date and time were set up for May 24. 2017. The installer came on the 24th, and said his boss would call me either later that day or the next day with the quote. This installer did not ask about, or say anything about having raised stair noses when he was at my house on this occasion. I did not receive any communication until June 1, 2017, when I received a voicemail from Jason asking me if wanted to go over the quote I received. I called him back, and let him know I had not received anything, not a phone call, not an e-mail, and nothing in the mail.

There was a water damage to a customer’s floor and I needed to find a particular piece of hardwood and they had it. Their sales representatives were very knowledgeable about the product I was looking for. Installing the flooring was easy and the quality of the flooring has been very good considering its cost. I was very impressed with Lumber Liquidators and I will return to them the next time I need wood.

We spent 5400 dollars on a floating floor which we were told would do great in our kitchen and stand up to our two large dogs. We had it down for less than a month and started noticing bubbles. When we called in March and repeatedly sent them the information and pictures they requested we finally in July got an appointment for someone to come and evaluate our floor. In August I finally called for an update. After repeatedly asking our claims person for information he finally put me on hold and suddenly had the report. He then told me our house had high levels of dampness and humidity and that was what made our doors damaged. When I told him our house was dry and never had issues with dampness he stated the evaluation showed high numbers. I asked how could a floor your salesman said would be good in a kitchen not be good with moisture.

We had been looking for a while for the right deal to update our floors. Lumber Liquidators had a return product that was half-priced, so we bought the 3/4-inch teak hardwood floors from them. We talked to the sales rep about pricing because we had been shopping around. We also asked a bunch of questions to make sure that we didn’t have any issues with the installation. The rep was knowledgeable and answered all our questions.

I went to the Lumber Liquidators store once before I purchased from them and then I went back. I met with quite a few salespeople and they were very nice and friendly. The service and the flooring that we got were good. We purchased engineered wood floor which looks pretty and has a good price, and it's not bad in quality. I had my contractor install it and it's satisfying overall.

First of all, I love the product, but the customer service is much to be desired. We first decided to put down laminate flooring in my office and we loved it so much that we decided to do two more rooms in our downstairs. I measured the bathroom, took the measurements to the store, picked out what we wanted and they ordered the proper square footage for that room. After five days they called me and said that my flooring was in and it could be picked up. After arriving home with my flooring I put it in the room that it was to be installed and like they recommended for a weekend project. Friday evening after work I took the baseboards all off, pulled the commode, clean the floor and put down the underlayment.

Cannot say enough good things about this experience. We were very challenged to find the right look for our family room floor. Natasha was amazingly helpful and her knowledge and experience with her products was excellent. Great experience from start to finish!!!

The floors in my home were a little warped and I didn't know that because I had carpet on them for so many years. When I lifted up the carpet, I left the shower run over it and it warped in the hallway. I had to replace the hardwood flooring and I looked at a lot of places like Home Depot and Lowe's but they didn't have it. I went to Lumber Liquidators and when I walked in with the sample, the representative was waiting on another customer but he showed me where it was. He was good and already knew what I was looking for. We got everything done there within a half hour and they loaded the product for me. So, I was satisfied with that after looking everywhere else. I went in at Lumber Lumber Liquidators a couple of times and they really pleased me good.

When I first came into the store, Chuck greeted me and asked if I needed any help. The next few times I came in, he recognized me, and already had what I was looking for. He helped me choose the best wood for the type of flooring I already had, and gave me a great deal.

Store sales representative said flooring was simple to install but in reality it is a pain to install as a DIY person. The store representative was more helpful with getting information than the Corporate Customer Care people. Had a problem signing into my account, customer care gave me the email they showed and I said when I tried to do a password recovery it tells "Sorry, we cannot find the user with the email address **." Then she informs me that I must have a problem with my computer even though it is their site telling me it can not find an account associated with the email they showed. So I called the store that I purchased the flooring at and Chris was happy to look up my account and email me a copy of the invoice to the email that their site could not find a user for.

Knowledgeable Staff -- Not Good Customer Service: I received a good education about engineered flooring and various types of hardwood flooring -- including bamboo. The sales reps obviously know their stuff. The product, however, is not as good as expected. I was not advised that special staples were required for the installation because the engineered floor boards were so thin. And most importantly, the installer that Lumber Liquidators vouched for and highly recommended, over measured the base molding needed for the room by 35% and had me order the wrong transition piece. When I called the store to advise them of the problems, knowing that I could not return these items because we had pre-painted the molding and my contractor cut the transition piece the store manager offered me no assistance or discount for a proper transition piece.

I'm a contractor and I work with everybody. But with the advertisement Lumber Liquidators had, I went to check it out. I found what the customer wanted and I went back there to pay and pick the wood up. That's when the problem came. I was given a check for something that was supposed to be delivered three weeks later. I was about to buy about 2,000 square feet wood, gave the kid my check and he looked at me as if I had three heads and then he went away. Then he came back and I asked him what the problem was 13 times. Finally, he gave the check back to me and told me I had to call my bank. So, I walked out and didn't buy anything because it was taking too long and a little too confusing. As I was walking out, the manager told the kid that he should have called but the kid was too lazy to call the bank to get the code because it was almost $5,000.

We used Lumber Liquidator's 3/4-inch raw, unfinished oak flooring to repair the floor that was damaged when we ripped up carpeting in my sister's house. I called first to see if it was possible to purchase the product and then I drove to the store and the people were very nice. I thought that there would be many bad pieces in the bundle of wood but I was pleasantly surprised that it was good throughout. I picked the right thing on the first try, it matches perfectly. And the price was also fair.

We had water damage and we had to replace our floors. I went with Lumber Liquidators because of their customer service. Their sales rep was warm, friendly, and a person with no pressure and really knows the products. However, they didn't offer what we wanted so we settled on the hardwood flooring that is the next best thing. We had an excellent service from the Pittsburgh store and I would definitely go back.

This floating click and lock bamboo flooring is excellent and simple to install. The 14x16 ft room took one day to install. It looks beautiful and cleans easily. This is my second purchase of this type floor and I am really happy with the floors. Love it!!

I purchased a 5 ½-inch hardwood from Lumber Liquidators because I did an extension and I had to put a new floor. At first, when I bought stuff, the employees were nice. They’re not professional but the manager girl was okay. She wanted to wrap it up quickly and not giving me too much chance. And what they ask, that’s not what they were keeping up with. I told them what I need and they gave me the price. They checked from the warehouse at the back of the store and they had the stuff. I ordered a delivery truck, it came and I picked it up in the same spot. Then, when I had to come to bring the wood back, they were totally unprofessional. They didn’t make it convenient for the price I was paying.

The Lumber Liquidators in Stoney Creek is pathetic and bad. I purchased my products there and there was nothing wrong with the quality. It was perfect. But the guys that run it are a bunch of idiots. They're in their own little world. The customer service is inappropriate and the way that they were dealing with us was not good. Those two has to go. There are no repeat customers there unless they do something different with other people. I would never send a friend there ever. I went there shopping right after work with my son looking for hardwood flooring and it wasn't a good experience. I would never go back there ever.

Sales and service were great, product was on hand the day of purchase. While the floors were beautiful when done, I am really not satisfied with the durability. If you drop something on the floor it marks. Even moving light chairs on the floor marks it. Some marks are very noticeable because you can see the lighter color of the wood. I have had wood floors all my life and never witnessed anything so delicate. Total waste of money.

Lumber Liquidators is a good place. They have a lot of samples of flooring and sometimes I get a picture of them and show them to customers. The sales rep was very nice too. I installed oak flooring that was about $300. It's a good price and the flooring wasn't too hard to work with.

HS Strand Antique Bamboo: We are DIYers with quite a few projects in the rear view mirror. We went into this purchase knowing we were going to install the floor. What we did not know was how much help Lumber Liquidators would give. Through email, even though they said we could call anytime, they sent us copies of our warranty, and several videos dissecting just how to install every step of the way. What a pleasant surprise and blessing. Those instructions help dissolve our apprehension so our installation went and is still going beautifully. Thank you LL, I will delightfully echo my enjoyment to anyone who asks about wood flooring.

We couldn't be happier with Lumber Liquidators or their recommended installers. The product we ordered - Virginia Millworks "Burnished Acacia" - has performed at least as well as advertised. We did the entire house except for tiled entry and transition areas. The dark color has brought out the darker streaks in our hickory cabinets and transition tiling, as well as providing contrast with most of our furnishings. Getting rid of all the carpeting has done wonders for my wife's allergies. Since we have two very small but very active dogs, we were concerned about them scratching or marring the finish, but so far (18 months in most of the house), no problem - the surface has held up extremely well!

My wife and I have been repeat customers at Lumber Liquidators. We continue to get exactly what we want at the best possible price. We have not been let down yet! And we will continue to come back for all of our hardwood needs.

This was a return visit. We had already put down these floors (bamboo) in the living room, dining room, kitchen and hallway and decided to continue in the one bedroom. Was easy to put down and very happy with the product. Other than having to go down to Albany (45 minute ride) we have been extremely happy with our purchases.

Store Sales Associate purposely gave me inaccurate information about installation fee and the amount of woods that I needed for my master bedroom just to get a deposit from me. They then turn around and denied what they originally told me. The installer did not remove the tapes on the wood floors and clean off the tape residues. The formal estimate was emailed to me on the day the installer started the project. He ran out of woods and I had to go to your store to purchase more woods and glue. They did not have wood and had to order it out of state. In addition they wrote family room as work location. I sent an email requesting a correction because it was my master bedroom. I got a phone message stating that cannot be done since the invoice is already completed. The day I put a deposit for the woods I was not informed the woods was coming from another store, and that I would have to pay extra for delivery.

We were re-doing the kitchen and I got some hardwood flooring from Lumber Liquidators. The salespeople talked to me and my interaction with them was pretty good. However, they wouldn't let me see what I wanted. This was my first time with the one in Lee's Summit but I bought some in Olathe a long time ago when I had redone my master bathroom. The price was reasonable and the merchandise was of good quality. My nephew and I installed the flooring. I watch a lot of D.I.Y. and HGTV plus it interlocks so installing it was not that hard. Overall, the experience was not that bad and I'm going to get some more from Lumber Liquidators for my family room later on.

About ten years ago, I had put down some hardwood from Lumber Liquidators in my family room, my living room and stairway and it's beautiful. With grandkids and pets, if I get a little scratch in it I actually just take a sharpie and go over it, buff it with a cloth and you'd never know. This time, we bought laminated flooring since our carpeting was over 20 plus years old and we wanted wood floors. They have a big selection and their sales representatives were all very good and helpful. The pack that I got was inexpensive because it was just for a bedroom. In terms of cost and quality, it's comparable to Home Depot. It was easy to install and I was able to do it myself with the help of my daughter. I will go back to Lumber Liquidators if I need more flooring.

I purchased over 1000ft of Mayflower pre-engineered hardwood floors and I am very happy with my purchase. I was not sure how the darker wood would look in my home, but I am so pleased. I put the flooring throughout the whole house and it looks fabulous. I can't wait to put my furniture in to give it that homey feeling.

We bought a new home and had to make some repairs and we purchased some bamboo flooring from Lumber Liquidators. The cost was a little high but the quality is fine. Their sales reps were always super helpful, fast and courteous, and they also remembered who I was when I had to go back a couple of times to buy an additional product. Lumber Liquidators is efficient and I would definitely refer them to others.

Got contacted by customer relations and they took care of the issue. Great service, thanks.

This is the third time I have used Lumber Liquidators, and have been satisfied with the process. The service we received was excellent, from the sales person in the store to the tradesmen who installed the floor. We have used Just floors (the installers) twice and would recommend them. I received a quote from another company on the same job, and I saved over 800 dollars by using Lumber Liquidators.

We have bought flooring for several rooms in our home. We have always been happy with their selection and availability in stock. The staff really know what they are doing and take their time to show alternatives and make suggestions. We aren't professionals so really welcomed the advice and options.

The crew did a remarkably fast job, which I liked. They were in and out in one day. The only complaint that I had was that where many of the boards ended against a wall, the boards were cut too short and the cuts showed after baseboard was applied. Also, some of the boards that had to be ripped and fitted against a wall were too narrow and the connection didn't hold leaving an open crack after baseboard was applied. Other than those features, we love the look of the engineered bamboo and the feel of it.

I would give this ZERO STARS if I could. If you are into throwing away a lot of hard earned money, wasted time, being dissatisfied, angry, frustrated, disappointed and you like the look of a crappy install job you've come to the right place! DO NOT use Lumber Liquidators!!!

Working with Lumber Liquidators was very easy and professional. Working with their contractor was a nightmare. It was a lot more work that I had planned on. I was assigned one contractor and he quit before he started. The second contractor would show up and work and then leave, sometimes for days. The floors were only one small part of my project. I had to schedule other subcontractors around him. When he was supposedly done I had to threaten a lawsuit to get him back to repair his poor workmanship. I would use Lumber Liquidators again but only with an installer that I knew and had hired.

We recently got hardwood flooring from Lumber Liquidators. We had been at their store not too long and I worked with a sales guy that was fairly new. He was learning the computer system but I was able to ask him questions. He didn't know the answer but he was able to find the answer for me, which is always a good, positive sign. The cost was about what I expected — average. The flooring matches and I'm happy. I installed the floor myself. It was a little difficult but that was because it was a repair. So, I had to basically customize the flooring and I wasn't able to take advantage of the tongue and groove.

We bought flooring to install ourselves. We were looking for a specific wood that would match what we already have. We were told it was on sale due to it being a closeout. We weren't told that it was seconds and about half of the wood was unusable. We had to buy extra and then had to go back and buy two extra boxes because of the unusable waste. It was very hard to lay because of the flaws and having to examine each piece before using it.

We ordered 3/4 inch tongue and groove flooring to match existing floor. From order to pickup to additional ordering because of an unforeseen addition, LL was great to work with. The finished floor looks terrific. Would definitely recommend to a friend.

The entire experience was well worth it. From the first visit to pick out what we wanted, to the ordering and financing, everything was great. Good, helpful staff that was very knowledgeable in knowing exactly what we would need to get the project done. Finished product looks great!

Great experience with Jason at the Peoria store. I have worked with Jason on a number of occasions and he has always been great. I am a contractor and find the product to be priced very fair and the quality to be very good.

Yes, it is resolved and I got a credit. I think they handled it as best as they could and I would give them 4 stars now.

Ordered almost 40 boxes of engineered bamboo hardwood where 80% of the planks were bowed. I understand things happen, but when I mentioned that I had to make two trips to the store to take the first batch of hardwood home, it became my problem to return all 40 boxes and pick up the next 40 replacement boxes. Would have been nice to gotten some kind of "I'm sorry, my bad and I'll fix the situation", but it felt like it was my problem. Free shipping would have been a great gesture, but I guess that's not how the company operates.

Very happy with the customer service at the Saginaw store. Not so happy with the flooring. It is beautiful but was not the best quality. Many boards had finish over the end that chipped or bubbled when put in place. My husband has put in many laminate floors and this one was by far the worst to work with. The flooring scratches quite easily so do not slide anything across it.

I am really not satisfied with the product due to the fact that there were so many short planks in each package. I have enough short planks left over to fill 3 boxes. What a ripoff. I will not buy anymore flooring from Supreme bamboo because of this fact.

Slow delivery - only been provided a vague date of delivery (in few days, maybe 2-3 days), then had a call to pick it up (even though I paid for delivery) about 8 days later (ruined all my project plan).

I am a repeat customer. I was buying a living room wood laminate. I was quoted an outrageous price to installation price. Including a surcharge of $125 for pet stains, which I REMOVED easily. I would NEVER use your business, I was planning on purchasing another floor! You lost a customer and I will tell everyone I know not to use you.

The carpeting in my home was a mess and I wanted to get a hardwood type of flooring. So, I bought some bamboo engineered flooring and the rest of the products that went with it at Lumber Liquidators. The sales reps asked what I was looking for and asked for the square footage. They gave me what I needed and they were really easy to work with. They also have the best price compared to others like Home Depot and Lowe's. I did the installation myself and the flooring was easy to work with. When I had a problem installing, I called one of the reps and he put another person on the line for me to talk to who had experience doing that. I also had some leftovers that they let me return and the person I talked to was very helpful. It was a very fast and easy return process. I was very pleased with them and I love the quality of the flooring. I've already recommended Lumber Liquidators to others.

Purchased bamboo flooring from Las Vegas store. Very helpful employee, made our trip there very successful and satisfying, with the flooring we wanted. I would return there for future flooring needs. Quality of the product was good; we felt that we got our money's worth, it was worth the drive. Thank You.

Where do I begin.. I visit the Woburn store to order materials which then led to about a dozen calls into the store asking for updates to questions on the install, quote, and timeline with no timely follow up. After not getting any answers, I then went to the Hampton store where I asked them to rectify the situation and get me in touch with the installer for my estimate. After a lot of back and forth, the installer came to the house after a few weeks. I get home after day 4 (mind you it was only a kitchen, entry and dining room) to find an absolute hack of a job.

They called to offer free delivery. When they didn't show up, I called. They tried to blame it on me and insisted I pay $150.00 for delivery if I still wanted it that day. I picked it up myself and my floor guys had to waste a half day. Not happy.

I waited 20 years to install my flooring. Lumber Liquidators flooring was exactly what I wanted with color and quality. I purchased the flooring at the Brooklyn location and the experience was awesome. The team was patient and kind and helpful with helping me choose my floors. I would definitely recommend this store and Lumber Liquidators for sure.

Good product and a fair price. Relatively easy to install. Was given the correct equipment and advice to do so. Did not know the bamboo was all 6 ft in length. Created extra waste. However, flooring looks exceptionally nice. Would definitely use your services and products again.

I had to put in new flooring in the first floor of a rental house and needed it to be inexpensive. Greg, the assistant manager at the Chambersburg, PA store, had two hardwood closeout lots at his store that were enough to do two rooms. He found a larger hardwood closeout lot at another store that was enough to do the living room. He loaded my truck, put a tarp over the flooring because rain was eminent, and arranged for the pickup at the other store. He gave me excellent pricing on the combined lots. Though the closeout lots had some defective pieces as expected, there were not many and the floors turned out beautiful. Greg is the epitome of excellent customer service. Thanks for your extra effort.

Experience was satisfactory with the floor persons, there was a mix up with the delivery person not following the date we selected. It was finally delivered (Red Oak Flooring), however we were not present so we had someone else verify the delivery. Hopefully this experience will be corrected for future buyers with Lumber Liquidators.

We had never been to one of your stores before. The young salesman outdid himself and explained everything to us very well. We bought bamboo flooring since we wanted light flooring and something sturdy. We bought 715 sq. ft. I am 79 and Hubby is 81 so names escape us.

Curb service. That is terrible. Why would someone want their flooring dropped at the curb. It should be a flat fee to the inside of your house, if you are on the first floor or 50th floor. My flooring is beautiful. Try bamboo.

The entire experience was great. The salesman was extremely knowledgeable about the product (Carbonized Bamboo Flooring). It was available for pickup when stated. The product was wonderful to install and we are extremely satisfied with it. Price was also below another sales outlet. We are very satisfied and have had numerous compliments about our floor.

I would recommend the Long Island City, Queens store for the reasonable pricing of the lumber products and the excellent customer service of store employees. I had no knowledge of the flooring products until I visited the store. Store staff Joe and Travis were helpful and patient in explaining the different types of wood and pricing. I decided to purchase the lumber from the Queens store on my second visit. Pickup on following weekend was uneventful. With some extra lumber boxes after the floor is done, I had no trouble to return them, plus the underlayment rolls that I did not need. I had a good experience with Lumber Liquidators.

All around very pleased with my purchase. The technical advice and customer service was helpful and accommodating. I realize after the purchase that one of the underlayment rolls were short. I was given another roll. No questions asked. The prefinished bamboo was manufactured excellently without any flaws. The only issue I have is that I wanted the flooring to have more randomness in the grain and finish. The black "swatch" that in the grain was too uniform for what I was looking for. Live and learn.

John and the employees are great and patient. They are professionals who do you with customers with alacrity. The warehouse help is tremendous and efficient, courteous and always happy to do their jobs. We have spent over $9000 in floors there and they have been professional in and out of the showroom.

We purchased pre finished 3/4" Oak flooring. Product arrived as scheduled and was satisfied with purchase. However... we returned 3 times to make and add changes as needed. The only problem was customer service... so UNDERSTAFFED!!! Each time had to wait & wait. Then the time on computer to get info in and completed was unbelievable. Seriously, check into it... it must be hard for your employees as well.

We recently refloored about 75 percent of our home using bamboo from Lumber Liquidators. The product looks amazing and was very easy to install. The staff was very friendly and helpful. We will definitely use this company again in the future.

The installation costs tripled after a min sq ft and needed plywood, plastic were disclosed AFTER the sale of wood. I thought they'd KNOW to sell/include me plastic and plywood after we'd specifically discussed it. It was as if they had not ever sold real hardwood. Not going back. Bought down the road at 1/2 the cost and 10x less frustration.

Purchased bamboo flooring to continue flooring previously installed. Found 2 boxes that had a single piece in each box that were 3 ft. in length. Both boxes were plastic wrapped so it was from factory. John gave me another box without question.

Carbonized Bamboo (nail down) - Overall experience in the store and pick up were very good. Attentive and knowledgeable service. Product went down well, and looks good. My customer is very happy. The only issue I had is that you did not have the trim pieces I needed. I had to find another supplier who had reducing trim pieces for my project.

This is my first experience using Lumber Liquidators and I have to say I was very impressed with the service I received from the Regency Square store staff. I had repeated experiences because my project kept growing with new ideas and every time, the service was impeccable. Kudos to all!

I went into the store to buy the wood to do my floors, the gentleman that was helping me started to ring up my items, but when he told me the total cost of the item I knew something was wrong. Once he told me how much the wood for the floor had cost I went back to check and showed him the price that they had on their display that described the floor I wanted. The difference was like 75 cents a square foot. Okay you would thinking they would honor the price. Big surprise to me NO they didn't. He looked at me and told me he couldn't sell it to me at that price that they had it listed at. He handed the display to another guy in the store and told him, "Do not put that price tag back on it," right in front of me. I looked back at him and told him that he was wrong and they should have honored that price.

LOL I haven't had my floors installed yet! I have been put off until the twenty first of July to find out where we stand. It would be nice to be notified where we are on the list rather than call in on a weekly basis. Now we are being faced with having to go out of town for a week which I am sure will put our floors being installed sometime in August!!

We purchased Hickory Wood flooring from Lumber Liquidators. The service was excellent. They calculated the amount needed and that was spot on, they loaded the material, all in less than a half hour. The product was outstanding. The floor turned out beautiful.

The salesman was super helpful. Worth the drive to get maple hard wood flooring. It looks so good. I will be back to make more purchases with Lumber Liquidators in the future. Hardwood floors is definitely the way to go! It would be nice if product could be shipped to one close by store to be picked up.

Our experience with Lumber Liquidators was great. The order process was easy and the installers were very professional and did a good job. The floors look great and we are hoping they hold up over the years. Overall we would recommend them to friends and family.

I was disappointed at the amount of wood that was not usable in discount pack and mid range pack of red oak. I had to rebuy 20 sq. ft. even though I went 20 sq. ft. over what I needed in initial purchase and still came up too close for comfort. I now have a lot of oak for bonfires.

Absolutely beautiful! This Cherry Bellawood wood floor is Stunning. Fast Delivery and easy install. It took just two days to do dining room, living room and hallway. We actually looked for about three weeks and visited about ten different showrooms before going with selection! We now have decided to continue the look into our kitchen and family room.

My floors look amazing! I purchased Bamboo hardwood floors from Lumber Liquidators to match some previous wood floors I had installed. They were extremely helpful. The wood floors are quality floors at a remarkable low price. They recommended the installers who were flexible with my schedule and came out and did a very professional install. This was not any easy install because I needed my floors floated to match up against a 1/2 inch travertine. They did it. Thanks Lumber Liquidators!

Our experience overall was excellent. The only challenge was we purchased hardwood, and our sub flooring wasn't able to handle hardwood, we had to trade for engineered hardwood. Also, wrong edging was sent and we had to go get the right edging. However, sales staff and install staff were super!

We wanted to continue in the same flooring we purchased from Lumber Liquidators 2 years ago. We anticipated that the flooring may be different aesthetically, but the flooring was tooled different and wouldn't piece together. We had to open the box to discover your modifications and thus we were unable to return our purchase. This is a service/communication issue that lends to distrust.

Great experience. Great product. Everyone that we interacted with was helpful, professional and pleasant. I would use them in the future and recommend them to others. You have the cheapest prices around. We have used you guys for years and will continue to do so.

My order was handled both professionally and quickly by Bradley **. My experience with Lumber Liquidators and Bradley was a pleasure start to finish. The service was perfect and the flooring product looks wonderful. We chose the products with Bradley's help. Our project was in a very busy part of New York City and the delivery to curb side could not have been smoother.

Overall the interaction with the store and purchasing of products went well. Spent close to $15,000 on flooring, other materials and installation. Floor installation was average. There were a few areas where there were gaps in the floor at the baseboards. They used a filler to address the issue, not sure that is an appropriate solution. I do believe the job was rushed and the installers used were chosen because they were cheaper labor and the installation company could make more money if they used them.

I purchased an engineered wood floor from Lumber Liquidators, initially for 1400 square feet. My installer thought we were running out so I ordered 100 sq. ft. more (had to drive to WPB to get it). They said they couldn't "add" it to my previous order so I couldn't get the sale price of only $1.99 /sq. ft. I think the new price was $2.30/sq. ft. Also the under-flooring which was $20/roll on sale went up to $30/roll. I wasn't too happy about the increased prices, but I ended up NOT needing most and was able to return it, happily. The name is "capstone grey" in beech wood, but it's way more brown than gray. Dark but not espresso with enough variations and no orangey-cherry look.

I purchased flooring online. In order to pick it up you need the credit card that it was charged on. I was in Virginia and having someone else pick it up. The store worked with me and let me sign the paperwork in a VA store so the product could be picked up by another person while I was away. I purchased the wrong product for one of the floors and at 30 days called to see if I could exchange it. They said, "No problem at all. Just come right in." When I showed up and realized I forgot the sales receipt, they again said no problem and looked everything up on the computer. They happily exchanged the flooring with no issues at all. The manager at this store should be commended on his customer service and willingness to keep customers coming back. The flooring has all been installed and it looks great. I will be back to this store the next time I need flooring.

I went into your Miami Gardens location, 3 staff members were on and all were occupied assisting clients. We were in a bit of a rush because we were heading back home to the Bahamas in less than 2 1/2 hours so we were nervous at first. I am a bank Manager and customer care is very important to me. I observed how each member of the team were so attentive and personable that l did not mind the wait. Michael ** came over and acknowledged us while offering assistance. The item was discontinued however he contacted two other locations who had some tiles left but there was a process prior to purchase. He was on the phone while checking his emails in hopes of expediting the process if it was in his power.

The crew at the Salem Lumber Liquidators is absolutely top-notch. They helped us every step of the way in a professional and polite manner. The manager's name is Thomas and he is simply outstanding. This company should be very proud to have him heading up that store. This is the second time we've dealt with Lumber Liquidators. They replaced our floors at the last house and did an excellent job. That is why when we built our new house, we decided to use them.

Roxy makes the experience at your company incredible. She is patient, very knowledgeable, and extremely helpful. She is the reason I continue to go to Lumber Liquidators. She has been the smoothest in choosing, and able to create a love for the job for the contractor.

Within my time frame the wood was delivered and installed. Cannot describe just how beautiful the floors turned out. So happy to get rid of carpet and get a quality product at a great price from Lumber Liquidators!! I took a few pictures to show how good it looks.

We order everything through Bruce ** in the corporate office. It makes it super easy however FTC where it's delivered never seems to be able to find our order even though they called the day before to tell us we have to pick it up the day it comes.

I have gotten a lot of emails from LL with updates on the shipping of my "new flooring", how to install it, etc. etc. However I HAVE NEVER BOUGHT ANYTHING FROM YOU!!! Check your records. I have asked that my email be removed from your list but apparently it has NOT!!! I don't know what your problem but I am getting tired of this. If I ever do have any need for flooring it will NOT be from you! And if the emails don't stop I am taking it up with the FTC and my local AG's office.

We purchased our flooring here in February. Great service at the Beaumont location! We have been back several times for additional products and will always go there first in the future. The guys are always helpful and offer the best prices around. Would recommend them to anyone!

Everything was great. I purchased Brazilian Cherry hardwood floor, and Cherry Bullnose. Sales staff was knowledgeable, fast and efficient, even loaded it in the truck! I have recommended both stores Windsor Mill and Glen Burnie, Maryland to family and friends. Good job. Thank you.

Length of Boards was misrepresented. The salesperson informed me that the length of the boards would be from 3 to 7 feet. I should have asked to examine the lot for there were many many pieces that measured one foot or under that were totally useless.

Lynchburg Store - Custom Home Builder. We love working with Sarah at your Lynchburg VA location. She is always very helpful and responds quickly to any questions that we have. She one time found me SEVERAL boxes of discontinued hardwoods from ALL OVER the country so that I could do a repair (not related to quality of hardwoods) for an old customer. She went above and beyond on that day! We also use the Morning Star Bamboo in just about all of our homes. Our customer LOVE these floors because of how AMAZING they look installed but also the quality of the wood.

3/4 x 3.25 solid maple T&G flooring: Nice product, but price was twice as high as I had previously obtained. But I needed it to finish a project. Not a normally stock item, so if I require more in future I am pretty much screwed. I hope that I will not need more, but as I near the end of project, I will determine that.

You have hit a Home Run with Your manager Chris **!!! He and his crew made the whole experience smooth as silk. From Order - small back order - to refund - he was on top of every detail. Called us by name when we came into the store. THANK YOU CHRIS!

30% percent of the 1,300 sqft of floor I ordered was defective. Also, I was sold stairnose that didn't match my floors. The sales rep was fully aware that the stairnose was not manufactured by the maker of the hardwoods. If I knew up front that the stairnose would not match I would have not purchased the wood.

Love my floor, did not use their installers, chose to go with another and my floor is beautiful! Had good experience with selection of floor. Different choices were discussed and I was able to make a valid choice. I love my floor!

I purchased some Bamboo Engineered flooring from Lumber Liquidators for a newly built home and it had a good price for the quality. Their reps answered all of our questions. The salesman was good, polite and knowledgeable. It was a good experience.

We bought bamboo hardwood flooring from Lumber Liquidators recently. It was the first time we bought something from them and their sales rep helped us look around. We asked them about the kinds of floors, the transaction and the exchange and returns. We installed the units ourselves and they're good. However, we had a couple of gaps that happened but it's because some of the flooring in my stairs has reduced in size. We asked the guys at Lumber Liquidators to give us some tips on installing it and they went ahead and did that. The only thing is that it didn't need to be nailed down because there was one that it clicks. I don't know if that was a good advice because we glued the one on the stairs, but not the rest of it.

My installers went above & beyond. The only problem I had was that the measurer did not listen and did not include the 2 rooms upstairs and did not include the baseboards for the kitchen, so we had to purchase 4 more boxes of flooring. But Edgar worked very hard especially on my stairs and did not charge me extra for more quarter round and underpayment. I was very happy with the quality of the install.

I bought a new house and it was carpeted and needed an update. I found the flooring that I wanted at Lumber Liquidators, and they rang me up and I've got it in a half-hour. It's the Morning Star Engineered Bamboo Flooring, but I have to buy the underlayment for it. I haven't started to put it down yet because I want to get all the things finished first but I can't wait to see how it looks.

I needed hardwood flooring and I looked around a couple of different suppliers and Lumber Liquidators has what I need at a fair price. They had it available and I was able to go right in and get it. The sales representative was able to help me right away. He suggested other things that I might need but I told him I was all set and solved on the supplies. He got the material right on the parking lot and he helped me load it to my truck. It was a very smooth purchase. I was in and out in less than 20 minutes. It was a good experience and they are very efficient and courteous. I got a good product and was treated well by the employees. I'd definitely use them again if I'm due to purchase and I'd recommend them to a friend.

I bought a new house and wanted to put flooring on it. We looked at one store in Corona and they quoted us the price for the bamboo flooring, but we wanted to purchase it out of another store in Lake Elsinore, which is a 10-mile difference. The girl in Lake Elsinore wanted to charge us more to have the flooring delivered. She said that the Corona store didn't have it. But I ended up calling the Corona store and ordering it over the phone and they had it delivered for the original quoted price, so the girl in Lake Elsinore store just lied to me. So I wasn't happy about that. We installed the flooring ourselves and it's easy to work with. However, it's cheap and it started splintering when we mopped it with some water. So we're trying to fill it with the polyurethane to keep it from splintering. I would not recommend this flooring.

I went to Lumber Liquidators to get flooring for my kitchen & entry hall. I was told that the flooring I liked wasn't waterproof but almost waterproof, it's very durable - perfect for my 3 large high energy dogs. I told the man they like to run around the house chasing each other & he said the flooring is perfect for that. I had the floor put down by a contractor & a few months later I had a slight water spill - about 1/2 gallon that I immediately cleaned up. The boards ended up warping even though it was cleaned promptly. Within a couple weeks of getting the flooring I noticed a chip in it. Now it's been down for a couple years it's all worn, warped, & looks horrible.

My son is a teenager and we're trying to get his bedroom updated. I ordered some hardwood flooring online from Lumber Liquidators and I got it on sale. It was a great deal. I have never purchased from them before, so I was a little nervous about it. We then picked up the flooring at the store. I didn’t know what the quality would be, but I was very pleasantly surprised. My husband is installing the flooring. He has some experience and he just started it today. He got a fifth of the room done. Also, my brother who does fine woodworking and does a lot of really high-end pieces said that our purchase was a very good quality wood. We love it and I would definitely purchase my next project from Lumber Liquidators.

From beginning to end Lumber Liquidators failed. Ultimately the job that was done was poor. Installation and material both were sub par and resolution of the problem has been an issue as well. We thought we might finally be getting to the end of the 6 month ordeal and they didn't deliver the material to do the repair today as they promised. Now all of a sudden, the material doesn't need to be acclimated to the location. I believe that was part of the problem when the original job was done. They mismeasured, had to bring in additional material and then didn't let it acclimate. I called both the installer and LL corporate and again no response to my concern. Buyer beware!!! I'll update with the whole.story in the near future and will also update with the balance of the pictures including the areas where the boards have popped up completely.

I've bought some stuff from Lumber Liquidators the last couple of years. This time, I bought bamboo wood flooring. I moved into a place that needed the wood flooring, so I put it in and the homeowner bought it. The cost is fine and the quality of the flooring is very nice. Also, the sales rep I interacted with was the perfect guy to work with. He was completely professional and pleasant. I did the installation myself and it was easy. That’s why we're willing to go back at Lumber Liquidators. Overall they were friendly, courteous and knowledgeable. I had a great time with them and they’ve taken care of me completely.

I was getting estimates from different companies but I bought my flooring from Lumber Liquidators because it had a good price and quality. They got good people working there and they treated me well plus they helped me a lot choosing the backer board. Everything was fine but there were two boxes that were opened and I didn't say anything because sometimes it just happens and I was able to finish the floor. When I started putting the floor, there were pieces that were already cut and I don't know if there were missing pieces there too. But everything went well, it was easy to install and it came out really nice.

I got some lumber from a job site where they were just getting rid of them and throwing them in the dumpster. So I gathered it all up and I was using it for my house but then I ran out. I needed more so I went to Lumber Liquidators and got the 3 1/4 inch oak rough flooring. The gentleman that serviced me was very good. He was right there and when I asked any questions, he answered. He gave me a price and it was very fair so I bought the product.

We had water damage in the kitchen and then I looked at the rest of the house. I said I'll rip up the carpet and go right straight through. I tried to purchase 600 square feet of flooring from Lumber Liquidators. I picked out the underlinement and the bamboo flooring. The sales representative said he had it in stock and it would be delivered Thursday. This was on a Saturday. So, that's great. The delivery is $300 since I have stairs. It was a rip-off but I went along with that. I waited for five hours on Thursday. I finally called him and asked for the time of delivery. He said they don’t have most of the order because they have to get the rest from out of state. I told him he didn’t tell me that when I was there Friday or Saturday. I have contractors coming to put the floors.

We went to LL for flooring on our latest project. We were told that solid bamboo would be great for a rental and that it would not scratch. We were also told that not everything was in stock but would only take 1 week to arrive at the job site. After 2 1/2 months I was still going over to the store and looking for my wood. All together I had 8 phone calls and 5 trips to the store to try and get the rest of my order, I was even called a liar when I told them the bull nose was not what I ordered. He did later apologize and said "I didn't know we carried that item".

Worst experience. Product was defective and customer service works harder to avoid the customer than it would to talk about the issue. One horrible company. Google health concerns and class action lawsuits on them. True scum. Avoid at all costs.

I bought hardwood floors from Lumber Liquidators since our floors had not been updated for a couple of years. However, the boxes were too big and too heavy and they didn’t tell us about it, so we decided against purchasing the floors and returned them. They should let their future clients know the location, the weight and size of the boxes when they're going to pick up the hardwood floor. On the other hand, the reps were helpful but we paid for the flooring at another location and the store manager there was very assisting and he had told us to refer to him for questions.

Mark was our sales agent. Did an excellent job and cut us a great deal. The floor (Burnished Acacia 1/2-5" engineered hardwood) could not be more beautiful. We knew it would be a job and it was but it could not have come out any better. We were originally going to float the floor but Mark told us we should staple it and he was certainly right. I would and I have recommended Lumber Liquidators to everyone. Thanks again to Mark of Knoxville Lumber Liquidators. He was most helpful at every step.

A couple of years ago we did our living room and we wanted to upgrade our two bedrooms so we purchased the laminate wood flooring from Lumber Liquidators. Their sales reps were all very helpful. Then we had a family member help us install it and it was fairly easy. We only had it for a couple weeks but it's great. The cost was what we were looking for and the product seems to be doing very well too. Everything went well, from the order to delivery and even when we returned some left over. The customer service was great but it was surprising that we physically had to go to an actual store within 48 hours after we made the order and pay for it than just pay it all at one place. It was a little challenging because we were so busy doing so many things. Other than that, it was a great and satisfactory experience.

My floors needed to be updated. I purchased engineered floors from Lumber Liquidators and I got very good service from them. I’m also fine with the price and the quality. My experience was very good.

Store 288, Somersworth NH - No Refund on unused unopened boxes just over 30 day limit. Bought over 2000 sq. feet Bellawood for new home construction. Floor install was delayed by builder. We requested an extra week to return just 3 boxes or 65 sq. ft. and were told no by the store manager Jim **. Only give a store credit. We had new home and no use for credit. We exceeded 30 days refund limit by a week and even told them before the 30 days was over. No flexibility. Be careful with this store. Not flexible or appreciative for big sale over $10,000! Beware.

I bought flooring from Lumber Liquidators. It's great and looks nice. I had normal interactions with the sales reps but I noticed that when you walk into Lumber Liquidators, they are not always in the showroom area. Sometimes, you have to wait around for them to come out to the front. But it was a great experience.

We purchased some flooring from them a couple of months ago and just now ready to install. Some of the boxes of Calico Oak laminate would not stay snapped together and some had broken pieces of wood inside the grooves. We tried for a week but finally had to take it back. I had heard some bad stories about customer service but Aaron **, store manager from Jackson, MS was very helpful and made things right for us. We have used them before when we put in two other rooms of our house with no problems... A little inconvenience for us but the friendly helpful store manager made the experience much better.

I bought a little piece of wood that I needed to replace a spot. Its quality is good. The installers did a good job. The floor looks even and you can't even tell that there was a patch. Lumber Liquidators is a good store with good products.

I want to sell my home so I decided to update the flooring and got Bamboo flooring from Lumber Liquidators. The sales representatives were great. One package came in broken and they fixed it immediately. I’m in the middle of installing it myself and they've been good so far, but it’s only been in for a couple of days. It was pretty easy to work with. It held up when I was trying to make cuts around door frames so I have no complaints about it.

I purchased bamboo floors from Lumber Liquidators. I already had a spec in my mind of what I wanted and the girl who worked there was pretty nice and she helped me out loading the car. I already put the flooring in myself and it was an easy thing to do as I have tools. The experience was good and it was cool because I bought about 800 feet and I had some extra and they took the extra back. The flooring looks good and I’ll see how it holds up.

I asked some contractors for the best place to buy flooring and they recommended Lumber Liquidators. The quality of my purchase is good and it's more expensive, but I like it. I ordered separately last time because it’s customized. The sales rep was very nice and so was the manager. They were very cooperative, helpful and explained everything that I wanted to ask. They were friendly and professional, especially on estimating. It’s almost perfect. I was really impressed. I'm planning to do the whole house but I need to do it little by little. The flooring is very nice and easy to clean unlike the carpet before. I’m waiting for a little bit and if there is a sale, I’ll buy more.

I recently bought bamboo flooring from Lumber Liquidators. They were the cheapest around. I walked in their store and the sales rep asked if we needed help. I said, “Not right now. We’re going to look around a little.” When we found what we were looking for, we told the guy we were ready and then placed the order. But there were some sale signs that were put out prematurely. He said that I would have to wait a day or two to get it at that price. And the store is 45 minutes from my house. So, I said, "I’d like to get it for the sale price now if I could." He said he had to make a call. So he made the call and they said they would honor it. Overall, it was a pretty good experience.

We got engineered hardwood flooring from Lumber Liquidators and the sales reps were really good. They gave us choices and were a lot of help. Then we had somebody else install the flooring. Our flooring is too expensive but it's good. Overall, Lumber Liquidator had a friendly service and they did a good job.

We paid LL to come measure for the quote and then finalized the quote with the store. On day 3 of the install with our concrete sanded and primed, we were told by the crew that the measurement was wrong and 3 rooms were missing on the quote. We needed more materials, labor, etc. which would cost another $2000 to finish our bamboo floors. The store and installation crew said the measure sheet which required customer's signature was never shown to the customer. The installation crew just halted until we paid the additional money and bought the materials. They also broke our king bed worth over $2000. They shove it into our master bathroom and wedged it between the vanity, closet and toilet. We are happy with the floors but we will never used LL again. We feel that it was scam to get more money out of us. All the way from the measurement to the install being halted.

Lumber Liquidators was advertising promotions, and there was a small discount as well as the 18 months free financing for the distressed bamboo, click-together floating floor that I purchased. The sales rep was very friendly and helpful during the process of choosing a floor at the Grand Junction store. The store manager there was very friendly and polite on the phone, but doesn't necessarily deliver. The follow-through wasn't great. Where we really ran into a snag was when it came to installation. The measurements and lack thereof, and not correctly deciphering what we needed as far as transitions and T-molds was a little irritating. What they ended up doing is not coming out, measuring, and checking out the scene in person, which is what we were told would happen. They called on the phone, asked a few questions, and then decided that they could figure it out. But that wasn't the case.

This is a follow-up review to my initial review of my purchase from Lumber Liquidators. Like my first review, we are very happy with the product and everyone that we dealt with at Lumber Liquidators. Our only issue is with the installation company that they use. Watson continued to disappoint us throughout the entire process. Missed appointments, no follow-up, no returned calls until we got Sr. Management at Lumber Liquidators involved.

I recently purchased Maple flooring from Lumber Liquidators and the rep down in Santee was absolutely stellar. I’m a really uptight, straightforward and rigid person but I walked in there and he rolled with the flow. My first question was if they give out samples and he said yes. I told him how many square feet I have and that he needed to help me cover my floors and he just laughed but he was really good. The flooring's still in the box and still being acclimated. I'm figuring if a week’s acclimation is good or if I’ll do a month’s acclimation but I haven’t had the time to put it in. This is my first weekend that I’m going to have a downtime and I have a mile-long chore list. Lumber Liquidators should hide thousand dollar bills in random packages and let that be a marketing tool.

When we tried to return the damaged floor that was unusable, we were told that it was ours to keep since the box was opened. How can you not open the box to see if it's damaged or not? By the company's instruction, you have to open the ends of the boxes in the room and let the flooring act-lament to the room. When we laid the flooring some pieces were bowed and knot holes and joints were broken and missing, also split. So how do you not accept a return on the purchase of the damaged wood. They only take back unopened boxes!

Always courteous and knowledgeable. In the past few weeks, I went to three different stores and I found the staff to be friendly and could answer all my questions. Even when I was just returning merchandise, they were quick to handle the return.

First what I ordered online was not available for pick up so I decided to pick another one which was more expensive. What I picked up was different from what I saw in the store. Mine's was a smooth surface and not the one I got. Now I feel like I wasted my money and never realized it until the guy installed the whole floor. I feel disappointed and have to deal with my wife's complaints everyday she steps her foot on the floors.

When they delivered the wood flooring there were six or seven boxes of flooring that was severely damaged and had to be returned (why would you even ship the material that way), we had to wait for shipment of replacement product. Held up the job. We ordered stair nosing that was supposed to be delivered within a week of order, did not receive order for 3 weeks, held up the job. When we called the store where we purchased the product, they would tell us "We will have to call you back." Never got a call back, we had to call them back to find out what was going on. Very disappointing! Also they are supposed to give us a credit, still have not received credit back on my account.

We were doing renovations at our house and had our hardwood floor recently installed by Lumber Liquidators. It was good with the sales reps. I described to them what I need, they gave me a sample, and I ordered over the phone. Everything looks fine, so far.

The whole experience with Lumber Liquidators was a good and informative one, I had a valuable lesson re: hardwood floors and the salesman was very enthusiastic and helpful. He helped me narrow down my choices by explaining the benefits of different types of woods.

Purchased 10024093 on 6/5/2017. On 6/8/2017, I called 1 hr in advance to pick up 25 of 50 boxes. We ended up picking up 34 of 50 boxes. On 6/11/2017, I called to schedule a pick up for remaining 16 boxes and was told that I may have the wrong flooring. I was asked to bring in an empty box of what we received. I was then told that the flooring we received and already installed 70% of had been installed incorrectly because we received the tongue and groove version and not the click lock version which I paid for. I was told that I should have or at the least my installer should have known the difference.

The pricing point for the floors of Lumber Liquidators was really great but they didn't have any sample online, so I wasn't able to see what the floors actually looked like. If you're selling something, you should be able to have a sample of it there. Other than that, they were accommodating during the buying process and it was an okay experience. However, I had to return the wood floors I bought because it got wet by the rain during the delivery. The delivery guy did not put any plastic on it and left the doors open with some rope tying it together. I was so upset. I would have liked for them to get a better delivery service.

We bought over $4000 worth (both purchases) of Australian Cypress flooring for two rooms in Oct. for winter/spring projects from Brewer, Me L.L. We were told by a woman when we bought it if we had any left over, they would buy it back. We actually had to buy more because of all the boards we couldn't use that were cracked/split, knot holes dropped out, etc. and we got credit for one. After it was all done, we had one full box we didn't open and half of another left over. Called Brewer and the man said he would not buy it back. I don't understand why he wouldn't buy, at least, the box we never opened back. Don't think we'll be going back there for future projects if that's how it's going to be. Too bad though, we love our floor.

DON'T BELIEVE WHAT LUMBER LIQUIDATORS TELL YOU WHEN YOU ASK WHAT TYPE OF FLOOR YOU SHOULD USE IN YOUR HOUSE. Extremely unhappy, after paying over $5000 for floors in a couple of my rooms in February of this year, the floors are all buckling. The store told me that it was installer problem and to contact them. The installer told me that it was the humidity that is causing it. If it is humidity, then why in the world are they selling this floor in Florida. Told me to go out and get some dehumidifiers to lower the humidity to under 50%. We have central air. So now if I want nice level floors, I have to go and get dehumidifiers for the rooms and spend extra on an already high electric bill. And I was told that this may not work. They don't tell you the whole truth when you ask them what type of flooring you should get.

Every time that we order from Lumber Liquidators, they are here on time, they do the delivery as we ordered it. So, I got no problem at all. Most of the time, the stuff that we order is lumber and they also have good quality flooring. I install them myself. The only thing that I had a little concern with was the last time I ordered some floors, nobody told me that they will discontinue. I had to return one box but they cannot receive it anymore. So, now, I just stopped with the box in the house which I paid $125 for and I don’t know what to do with that floor now.

For the most part I was pleased with the condition of the product at delivery, however, there were several boxes of flooring that were in poor condition. In fact 2 boxes had been broken open and delivered to me with tape wrapped around the box. Several additional boxes had damage to the corners and consequently some of the flooring inside were damaged and in some cases were unusable. Also a supply of 6 or 8 tubes of adhesive were sent along with my flooring even though I nailed/stapled down. I did not need the adhesive for this job yet it was delivered and I was charged for it.

Acacia wood: Wood flooring turn out great. Everyone who see it, love it. Was reasonable price and pretty easy to install. Also great service. We would recommend Lumber Liquidators to other people and relatives. Love it. It's really pretty. We are showing it off to our family on Father's day.

I bought some hardwood flooring from Lumber Liquidators for a remodel, and I love it. I like the flooring's character the most and the cost was fair. Their sales rep was detailed and friendly and everything went good. I installed them myself, and it was easy to work with. Overall, it was a pretty smooth and great experience.

We had just regained an apartment in the house that we owned. It was an apartment we were renting and we looked at the floors. They were not in a bad shape, but they didn’t look nice and we wanted something to make them look better. But there were too many linoleum tiles installed on top of each other, so we couldn’t put hardwood in the way that we wanted to. We purchased the Antique Strand Click Bamboo and a natural-colored bamboo floor that was not Antique but it was also a click solid bamboo floor. Both were Morning Star products from Lumber Liquidators. We went with the Click Bamboo because it was a quicker and a less expensive solution cause I would have to rip up the linoleum and then fix the wood and then try to make sure that it could take nails. It was too much of a gamble.

The staff at the Spokane store were very knowledgeable in providing needed information and the tools to perform the flooring install ourselves. They readily accommodated us with the order being placed by phone and from Alberta. We will use your company again.

Laurie has been amazing since I first started my floor project. She showed patience, concern and knowledge about what was available. Laurie was able to help my contractor when I messed up the order, She fixed my mistakes effortlessly. I would highly recommend both the store and Laurie.

The store I purchased my wood flooring in Torrance, Ca has very friendly, patient and knowledgeable staff. Our project was delayed since the pre-finished wood flooring was rougher than the sample on the show floor. Lumber Liquidators exchanged it with the right product. Our floor looks beautiful!

When I placed the order I told the sales person that this was the highest price I had seen but Lumber Liquidators was the only store that could deliver the product in a timely manner. It was at that time that the sales person explained to keep a watch on the price of my product as it could possibly go on sale within the 30 day set limitation... which I did, and which it was. There was no mention of the 800 sf prerequisite. The $6.59/sf price was actually advertised on sale for $1.00 off by the manufacturer. When I called this in to Lumber Liquidators I had once again been told by a representative that she did see the difference and all should be approved but had to naturally "pass it up the chain". Again, no mention of the 800 sf prerequisite.

Everyone was so helpful and knowledgeable. When loading they were conscientious, making sure each box was full and undamaged. We love our new floor and so does everyone who sees it! All the staff seemed concern about our needs and made sure we had everything we needed.

I needed a few pieces of red oak flooring and I thought Lumber Liquidators would be the perfect place to get them. At first the associate told me you didn't have only a few pieces of the oak flooring but after he looked on the computer, he told me that indeed he had a bundle of red oak back in the back. It was perfect and the price was right. The associate even loaded the bundle in my car.

The product they sell is excellent but communication with the sales reps is lacking. My wife and I visited, picked out what we want and the sales rep said they had sale coming up and that he would call/email us when it went on sale. Well, the sale occurred but we never heard from the sale rep but luckily I ended up hearing the advertisement on the radio the last day and called to place the order in time. Also, we had someone come out to our house to measure for flooring and they left floor vents off of our order after I made it clear that we wanted them. I called later to order the vents and they told me it would call me in 3 weeks, we are now going on 6 weeks and I haven't heard anything. If you are not going to call or email, that's fine but just don't set that expectation with your customers!

When I bought my house, it was already carpeted. But my wife has allergies and asthma and carpet holds too much crap in it. The floor was pitched three quarters of an inch to the middle. So I had to rip off all the sub-floor off and raise all the floor joints off. I had a lot of work to do just because my wife wanted hardwood floors which can't hold the bacteria, bugs or dust.

Damon is doing a great attitude and is doing a damn fine job. This was my first adventure into buying flooring and his product knowledge paid off for me. Specifically, Damon gave me assistance in product selection and follow-on order modifications. He provided this excellent service even though the store was obviously understaffed. Because of Damon and your excellent product, I will highly recommend others come to your store and I will for my next project.... Whenever that is.

Purchased 4m tranquility vinyl planking due to the waterproof advertising that was assured to me. Floor was not waterproof and swelled seams. Warranty service is rude and a joke. Buyer beware, as always you get what you pay for. Shame on me. I should have known better. No help on replacement.

Pros: Good prices on flooring, sometimes helpful staff, semi-helpful install videos. Cons: Expensive underlayment; I get so much spam marketing materials now in email and regular mail; some staff members weren't very knowledgeable; install videos lacked details (only covered basics).

Everyone was helpful, honest about prices. Kiko was very knowledgeable about the different options for us. We were very happy with the installers, they did a great job. We would recommend Lumber Liquidators.

The ordering process (including returns) was perfect. We used the national number as well as our local branch. Their recommendation for installers, Isaac RM Flooring, exceeded all of our expectations. The installers were meticulous and professional. We are thrilled with the final outcome.

I purchased some stuff for remodeling my living room. After I finished my project I realized that I need just one piece of trim wood part to complete my project. So I called the store and placed an order in May 30th. Salesman told me "it's not in stock and you will get it between 7 to 10 days." Since then I called them twice and I have not got my part so far. I would like to know if my part will not be ready soon, do not waste my time and look for it in other store.

I ended up going to Lumber Liquidators because I ran out of wood flooring for my kitchen halfway through. I was very impressed with how friendly and helpful everyone was. I was greeted as soon as I entered the store and they were eager to help me find something to finish my kitchen floor. I did find something that worked and I absolutely love how it came out. :) Thank you.

Quality of service and product were great. We had to place an order for our floor. Got a advertisement that floor was on sale for $1.00 less a sq. ft. Called about this and was given a credit. Love the floor and service from all when I would call.

Things went well at the shop - help provided each time that we went in was great. Staff was very knowledgeable and helpful. Setting up installation with 3rd party was a little stressful. Took weeks to get a call back (number was incorrect at first). I know I'm anxious to get the HW floors installed but I was hoping that once we picked up the items, it would only take a week at the most to get it installed. Good learning experience for me though.

We bought Virginia Mill Works Prefinished Engineered Tobacco Road Hardwood Flooring 5 years ago to put in our dining room. I've really liked it. When you walk on it, it has a softer feel to it on your feet and I like the different coloring of the wood. This is why we bought more to put in our living room and hallway.

Very easy to talk with, answered all of our questions and helped us finalize our order. Our bamboo engineered hardwood floor has not been laid yet but I have already recommended them to friends. We used Lumber Liquidators in Evansville, IN.

Adam at the De Pere Store was very helpful and very knowledgeable about all the products we discussed regarding which flooring we should purchase (Stranded Bamboo Hardwood) based on our installation and recommended several options to best use as a mat and differences for sound and vapor barriers. Great store and knowledgeable people, something you can't find in many places. As a retired engineer I can truly appreciate people with that are informed about the products they sell.

Bought flooring to match some we had leftover from project 4 years ago. Matched pretty close. We jut mixed new with old and it turned out well. We have this bamboo in the majority of our house and it looks great.

We are absolutely loving our new floor! We've had so many compliments. It's better looking than I thought it would be! Thank you Lumber Liquidators, thank you Morning Star. Our installation included the family room, kitchen, dining room, living room, and entryway. It was about 1000 sq ft.

I want to thank the folks at your Hartford location for helping me with my current project. I had previously replaced the carpeting in a large portion of my home with Bellawood 3" x 3/8" natural solid oak flooring. When we decided to replace the carpeting in one bedroom I went into the store and found out that the flooring was discontinued. This is a product that I was really happy with and let the people at the store know that. After reviewing the options with them, I decided to have the flooring shipped in from two other stores that still had the material in stock, for not only the bedroom I was planning on but for two additional bedrooms as well. The shipment was delivered and placed in my garage as requested. I've now completed one room and have two to go. The flooring has been great. Once again, thanks to the folks in Hartford for their help.

We are so glad to have decided to check out Lumber Liquidators in San Marcos! They have friendly and knowledgeable staff with lots of patience. :) A great selection and amazing quality for unbeatable prices! We fell in love with engineered bamboo flooring called Fall Harvest and Kara (the sales associate) who was so informative helped us with all the little things we wouldn't have known to buy (thresholds and T-Moldings) and got our order finalized seamlessly! We were lucky the bamboo was in stock, and we didn't need to wait like we other stores! Our floors were installed a week after and we were blown away by how beautiful and high quality it looked and felt! We will be buying flooring for our 1st floor from them again as we have no doubt they will have what we need at very competitive prices! This is a review that is unbiased and we were not paid or received a discount for it!

Doing a major remodel on an old property that we just acquired. We needed nearly 3000 sq ft of flooring. I stopped into Lumber Liquidators in Albuquerque NM. They were extremely helpful in making selections for this project. We have gotten Bella Lumber for our home from the same store and very happy with it as well.

Kevin at Braintree/Quincy location is well knowledge and honest with your buy. We found a good quality solid wood at special rate, even better than Engineered Floor. One side down is the no return policy but we knew ahead of purchasing.

It was a pleasant experience shopping and purchasing goods at Lumber Liquidators. The employees took time with me as I noticed they did with other customers as I waited my turn. I was not rushed into making a decision. I had checked several other companies for my desired product and service extend by your representatives, especially, Brian, at the Mobile, AL store was the best. He is certainly an asset to your organization. I am passing the word on of the service I received.

The Redlands store appears to be understaffed and fresh to their roles. In placing two separate orders online (for identical flooring each time), both orders experienced delivery issues. The first being it was never scheduled and ended up 5 days late, the second being I was charged wrong and should have paid more, even though the system calculates it when ordering. On the second order, they also send sub-standard underlayment (LL brand and not Dream Home as ordered). They tried to tell me it's the same but it was not what I ordered and did not match my prior underlayment so they did end up taking it back and sending the correct material.

Picked up 53 boxes of bamboo flooring at the S. Hackensack store and found 1 damaged box (end) and product. There was no more product in the warehouse so the mgr. said to take it, use where shorter pieces were needed. Made sense. When I took the boxes into the house I found 2 additional mangled boxes (forklift to the side of the box). Since they were on the bottom row and middle of the pack there is no way the forklift operator or anyone else loading wouldn't have seen the damage. Brought all 3 damaged boxes back to LL the next day. Accepted with no question and replacements would be delivered to my house.

Overall things were very good. The people at the store were helpful and knowledgeable. We did feel the T-strips were difficult to understand. What went where and don't feel we got quite the right thing but weren't sure. Also felt $200 to deliver was a bit much but we were able to borrow a truck to pick it up. Floor is beautiful and pretty easy to install. All went according to what they said. Very good experience.

Overall, the experience with Lumber Liquidators was ok, but not great. We visited the store a couple times before deciding on the flooring we wanted. One salesman was great, the other was grumpy. We bought the flooring over the phone from a different agent. The price was great. The flooring came sooner than expected, which was nice. The pickup at the store was again a mixed bag as one salesman was helpful, the other seemed put out to be helping load the wood. The flooring itself was a far cry from the 'premium' we expected.

Very satisfied with purchase; great customer service before and after the purchase, I bought the Bellawood solid hardwood floor and it was great. This is the best place to buy your hardwood floor! Will definitely buy from them again.

It was the first time I’ve purchased from Lumber Liquidators. I got the engineered hardwood flooring and as far as I know, it’s good quality. Both gentlemen that happened to be in the store were very helpful. They’re focused on pointing out different color flooring and stuff and it was a good experience overall.

The men working here are very helpful and knowledgeable of the products they sell. Our many thanks to David and Branden working at the Panama City branch, for all their great advice with our flooring! We live in Dothan, AL, but it was definitely worth the drive!