LL Flooring Reviews

Matt and Anson were hard workers during the installation and very helpful with caring furniture back in the rooms. They were polite and we enjoyed having them here. Joe was professional when here taking the measurements. Yanna was a big help in helping us to decide which floor to pick. We would recommend Lumber Liquidators to our friends.

The pieces did not fit together as typical of good quality flooring. Many pieces were warped and unusable. The installers took twice as long to do the job because the wood did not lie evenly. Creaking is still a problem.

The manager and all the people at the store were awesome. I gave the install a 3 star because the cut my stairs and they are not to building code. It took three calls to get anyone to call back and then they had the nerve to say they tried to call me but they had not. I am still waiting on new stairs (they said maybe two weeks). My daughter has almost fallen down the stairs twice. I cannot have my elderly mother over since the stairs are not safe. All in all the install looks very good except the stairs.

Your guys at Lumber Liquidators on Hickman in West Des Moines are helpful and we buy 100% of our floors from them for that reason. They answer any questions or concerns we have and the project comes out just like they said it would.

Sales was very helpful and nice to deal with. Was able to get it delivered in a timely fashion. The material was in good shape nice to work with. I would definitely recommend the select red oak and Lumber Liquidators to friends and family when they are in the market for new flooring.

When the laminate was brought into the house, the box was opened until the installation. The next morning, I had a very bad headache and was dizzy. I was thinking it was the flu, but I went to the store and talked to the manager about this and he stated that in four or five days it would go away. Now I am fine, the floor was installed very well. I am happy with the work that the men did.

Brazilian cherry hardwood flooring - I had it installed using a Lumber Liquidators contractor. They did an excellent job. Nice people, clean, efficient, careful. Very pleased with my new floor. Chris at the Hyannis, MA store was very knowledgeable about the available products and options and matched me up with the perfect choice in flooring. I have no problem telling people where I got my flooring and who installed it.

I had the most wonderful experience dealing with the store employees at the Falls store. The personnel are very knowledgeable, courteous and offered me great advice which I took gladly. They saved me from making huge mistakes. Thumbs up for all the people at the Falls area store.

Pricing are fair but the service in returning extras as gone bad, you used to have really good customer care from the folks in the store. I had to drive extra two times all the way to Raleigh to return extras.

The staff in the store was helpful, but boy was it hard to pick hardwood that was in stock. There was no easy way for them to tell me what we could pick from and much of what we did choose, they didn't have.

I have been working with Tony and Samantha at the Longmont Colorado office. They have been very patient with my wife and I as we have worked through this process. It has taken us over 2 months of looking at samples and speaking with both of them make our decision. I moved my business to the Longmont store from another Denver Metro store because the Longmont store was more organized in their Front Sales, Customer Service and Warehouse organization. We have picked up some of the lumber and the rest is being delivered at a later date. We have Samantha's installer doing the work because of her high recommendation of his work.

I'm a frequent buyer of flooring at Lumber Liquidators. Overall my experiences have been good. The only negative I've experienced was with your policy on accepting checks for payment. I'm a consistent repeat customer yet had cases where your staff did not allow me to pay with checks, and that been unpleasant. In some cases I bought from another supplier when I would have been happy buying from you instead if your policy were different. Thank you.

Not happy with the product, a bunch of short "starter" pieces in a couple of boxes and some of the product was damaged inside of the packaging and couldn't be seen until it was open. I had crowned and warped pieces.

Purchased Brazilian Cherry in 5" width for my condo LR/DR, kitchen and den. I'm quite in love with my new flooring... looks great! I had wanted the Red Cumaru, but this was recommended as a good substitute, and it looks fantastic. Sales folks were quite helpful. We returned what we didn't use for a refund, as well. Easy Peasy.

I am very disappointed with Lumber Liquidators and how the company was rude, disrespectful and unconcern when it came to my refund and the time frame for me getting my home completed. I would not recommend you all to anyone.

I was very happy with the service received. They were very knowledgeable and helpful in picking out a flooring and also and loading my vehicle I will definitely buy from them again and I would recommend them to all of my clients for any of their future project.

The staff were very well informed about flooring, measuring for right amount, how to put flooring in and how to treat customers with respect. They also followed up after purchase of flooring to make sure I was not having any problems.

The smaller pieces,12" & 24" were 1/8" narrower causing me to measure and toss aside each odd size. I know 10 percent waste but my 10 not your 10. Also too wide of range in colors. Should be more 3' pieces and way too many 1 & 2'. I have to throw them out or find a place to hide them.

Everything went very smoothly, and everything we ordered that they didn't have in store arrived in a timely manner. We also wanted to cancel part of our order, and we were able to do so and got a refund for that portion in a timely manner. Would recommend.

We waited a long time to get hardwood floors in our bedroom. The idea was good, but the reality seemed overwhelming. The Manassas Lumber Liquidators salesman Mike helped me with my order. Let me know when it arrived and helped load it. When the job was finished, they credited my account on overages that I had. Also they sold me some floor care products to keep the floor clean. I was very pleased with your company.

The flooring instructions say nail glue or float. My installer elected to float the floor beings that the wood would expand and contract in temperature. The floor was not installed 24 hours and was separating at the seams. The butt ends were separating about a 1/4" throughout the floor space. Our installer came back out and knocked everything back together and less than 24 hours later it was doing the same thing. We really like the floor but are very unhappy that it keeps separating. Floating this floor should not be an option in the installation directions as there is no notches anywhere on the flooring to hold it together unless it is nailed. Now the only option is to pull it all back up and nail it down which will cost another $1200-$1500 to get done. Very unhappy.

All material were as promised. Thanks for the help going back to this location for additional flooring projects. Keep the good work. The sales guys know what they are doing when it comes to flooring. The loading went pretty easy and fast.

The staff member who I interacted with had little to no knowledge of flooring or nailers. Loading the supplies was also painful. It took about 15 minutes for the warehouse staff to dig out my order. I will not use Lumber Liquidators again. The prices aren't low enough to justify the poor experience.

I went to Lumber Liquidators and I told him the salesman that we don’t know much about hardwood floor. 15 minutes into the conversation, he decided to go on break and brought another guy in to talk to me. It was $4,800 order and he had to go on break when we'd be done in 10 minutes. And the other guy had less knowledge than the first guy.

A couple of weeks ago, I decided to update the floors in my home. I purchased some flooring from Lumber Liquidators and overall, my experience with them was good.

I bought bamboo flooring from Lumber Liquidators, and everything was really good with them. The sales representative was really nice. He was helpful and he knew his stuff. We installed the flooring ourselves. The cost and product quality were good, too. However, one thing I need to ask them is that we have a little bit of glue on the flooring and I do not know how to take it off. It's like a spot and it is kind of blotchy all over the place. I'm going to call them to see if they have any suggestions about that.

I moved to a new house and needed some maple floor. Lumber Liquidators had what I needed and I was able to get it. Their reps were really nice. The manager took over and asked if I needed help and we went from there. The floor’s cost was pretty fair and I got what I paid for. I did the installation myself and it was pretty easy. It was just putting the uncoupling fabric and putting it on top of the concrete foundation.

A year ago we had Lumber Liquidators do a whole house install of hardwood floors which cost almost $6,000. We noticed about a month after the install that most of the boards were cut to small. The boards move when you walk and the gaps are so big where the boards have shifted there at least 4inch wide. You can see along the baseboards there are just holes where the boards were cut too short. Also the groves where the boards connect have totally just broke and slivers of wood are coming through the gaps in the floor.

I made my first purchase from Lumber Liquidators for hardwood flooring as we did a little renovation in our house. Lumber Liquidators have good sales representatives. They were helpful and they knew exactly what I wanted. I was just there for 15 minutes. They got out from behind their desk and actually helped me which was a bonus. I installed the flooring myself and with the right tools, it was done quick and easy. The quality of the flooring is great. The cost was fair but I was disappointed because after I bought it and lugged it all the way home, when I went to Lowe’s the following day, they had it cheaper with a 20% discount. It would’ve been too much of a hassle to load it back in the truck and take it so I just bit the bullet on that one. But from what I’ve heard from other co-workers, they’re very satisfied with Lumber’s pricing. Overall, I was very satisfied with the whole experience and the service was good.

Recently, I bought some unfinished red oak hardwood floors from Lumber Liquidators. They were the closest place to the job's place and the price was roughly what I expected. Although I was later told by a contractor with more experience that I paid about $3.50 a square foot and that if it was him, they would have only charge $2.50. The house was being renovated. The kitchen floor was vinyl and I wanted to continue as hardwood. Their sales reps were very pleasant, knowledgeable, and helpful. I installed it myself and it went really well for a large portion of it. However, we struggled with the last couple of rows as there was a special technique needed and we had to hand dry it.

We were remodeling and we got the three-quarter solid, number 1 common red oak flooring from Lumber Liquidators. The sales rep at the first store was not helpful. I was working with him when someone else came in and then he went and helped her. He was busy with her so I left. But, he told me they had in-stock wood at the other store so I went over there and the sales rep there was very helpful. My husband installed the flooring and it was easy. It would be nice if they had prefinished flush mount vents, though. My flooring is beautiful and its quality and price are good. The only disappointment is I went back a week later to get another box and it was 40 cents cheaper. I wish they would’ve told me they were going on sale ahead of time.

I’m a contractor and I needed standard three-quarter inch maple flooring for a customer. Keavy, the Lumber Liquidators sales rep, was super helpful, very kind and he went the extra mile to let me come down late at night or about three minutes after they closed. The quality of the flooring was nice and its cost was reasonable. Installation was good. I didn’t have to call a lot of installers in there. Lumber Liquidators did a good job. It was a good product and the client was pleased.

I was doing a kitchen remodel. I looked at the floor and it looked like patching into the old stuff that was still good would be more work than ripping it up and starting over. I was going to do it myself but if I had a professional do it, it would've been too costly to have them waste the time to do all the piecing and fitting in. I just changed the configuration of the kitchen. The floor that was in there was okay but it was just easier to change it.

I got assistance from a salesman about a wood island top. I told him I needed to install my stove in the island so it would need to be cut. The salesman said it wouldn’t split, but it did in several places. The Oak island top is beautiful other than that.

I had carpet in the house and my kids are little, so it looked horrible. I decided that wood floor was going to be easier to maintain and keep clean. The Lumber Liquidators sales guy was knowledgeable and helpful. He was patient with us and he offered ideas. The flooring had a nice price. I hired somebody to install the floor and we’re installing the floor right now. I needed to buy more padding as the padding was not enough. Maybe the rep miscalculated something. Also, it was shaped like a T when you pass from the wood floor to the tile and they seemed to be a little bit too bumpy, so we’re going to have to exchange those. But other than those, the flooring is really nice. We’re happy with it.

The original floors in the house were probably in its 60’s and they were very old. The contractor and I decided they need to be changed. I purchased the oak hardwood floor from Lumber Liquidators and I can’t say enough about the quality of the floorings. It looks wonderful and the cost was fine. I also had an excellent interaction with the sales rep at Lumber Liquidators. All the salesmen that I dealt with were very helpful and took the time to explain everything to me. We had to return the original one, and that was no problem taking that back.

I bought bamboo flooring from Lumber Liquidators. However, I got the wrong one so I took it back. The sales reps did a good job refunding my money and I would recommend them.

We had a home project where we have redone our stairs and we needed something for the landing. We priced out the hardwood floor everywhere from Lowe's, Home Depot and other places around us. Lumber Liquidators was the best selection and way better priced than anybody else. Their sales rep was extremely helpful, he knew what we were looking for as far as what our mindset was, and he offered to help us on the least expensive way for us to do the project. We bought a bundle of hardwood floor and he was able to get us a great quality product for a really good price. Lumber Liquidators did a fantastic job.

We purchased 750 sq ft. of bamboo flooring in April of 2017 and paid in full. We were also instructed to use their installer who was in the store at the time of purchase. We picked up the flooring in May and were told to let it acclimate for at least 2 weeks which turned into over 3 weeks once installation was scheduled for June. The installer's crew arrived 2 hours late and over the next 4 days only worked about 5-6 hours per day.

A representative from this company reached out and apologized for my experience and offered to me a Bella Wood flooring kit on them. I have to say that this company takes the needs and reviews of their customers seriously and they try to resolve any issues you may have. I'm now a happy customer and satisfied with the outcome.

I’m a contractor and I purchased a two and a quarter hardwood flooring from Lumber Liquidators for a customer. This is my second purchase from them and I used to get flooring from Jeffco but they’re a little bit more expensive. Also, Lumber Liquidators had the colors that I wanted and I like their prices, too. I like the red floor’s finish and everything is good and straight. I’m all about having good material and Lumber Liquidators did perfect, easy to lay, go right together fine, and lays fine. And the sales reps have been very friendly. Stalin and Joel have been outstanding and they've helped me in any way they could. I would definitely use them again and I inform people about Lumber Liquidators. I tell them it’s where I get my hardwood flooring now.

My floors were old and I needed to update them. Lumber Liquidators was close to us so we went with them over other flooring company. The staff was very polite. Their sales representative showed us various products and options that they had but we decided to go with the solid wood that was best for us. I purchased the Hickory 3-1/2 x 3-1/4 inch wide. We bought 42 boxes and we got 12 new boxes but we have not even had time to open them up because we've been put so far behind schedule with a few hiccups that we had in this process from different products that we got there at the store. So, we were behind and they gave me staples. They gave me six boxes of nails but in three different sizes. The first size was either an inch and half or inch and a quarter inch nail which I started using and it was not long enough for a three-quarter inch wood.

I recently purchased wood flooring from Lumber Liquidator and the sales rep was helpful. However, the job they did was awful. The wood was supposed to be a floating hardwood but they glued pieces in there. This has been going on since the end of December and it still hasn't been taken care of yet. I haven't heard anything from anyone. They asked me to email the pictures and I emailed them and it was supposed to go to one person and then, I was told that that person is not the one handling that. She claims she never got them.

I had a rug and then I wanted to do the hardwood flooring so I got it from Lumber Liquidators. The sales rep was good to me. The flooring's quality is good and the prices are pretty reasonable. I feel good about the flooring.

I purchased Tranquility Copper Ridge Oak vinyl flooring from Lumber Liquidators in St. Peters, MO... and I absolutely love it! Great colors & textures to choose from, easy to install, excellent quality and their pricing is unmatched. Both, store manager, Tory **, and Assistant Manager, David **, went above-and-beyond to assist me. This was my first experience with Lumber Liquidators and I was blown away by their staff's expertise and dedication to old-school customer service. I highly recommend Lumber Liquidators in St. Peters, MO. to everyone. Thank you Tory and David!

I was referred to Lumber Liquidators by relatives, and I recently purchased some bamboo flooring. The sales reps were very polite, and I had a contractor come out to do the installation. The quality of the flooring has been good, so far. It was a pleasure doing business with Lumber Liquidators and overall, it was a great experience.

I bought wood flooring from Lumber Liquidators. I went to their store, told the salesman what I wanted and got it. I’d recommend them. They offer a max feel for lumber and their prices are low. There isn’t any other store around that is competitive enough compared to them. I am sure to be back.

I ordered carpet tile flooring online from Lumber Liquidators. The price was right and we were then able to pick it up without any problems. They even helped load it into the car. I was going to install it myself but then I thought I could get an estimate on having someone else do it. A few days later, we came back to ask for references on some installers. The guy said that they did not know of any, which surprised me. They said that if it was a click down type, like the laminate stuff, they can help but they had no idea about the glue down tile and could not recommend anybody. Then someone else came out and gave me a little post-it note with the name Daniel, as well as a phone number, on it. He said, “Call this guy,” but I did not call.

We had an addition to our house and bought a three quarter by three and a quarter Gunstock from Lumber Liquidators. Their sales reps in Kalamazoo were great. They were helpful, easy to talk to and explained stuff. The cost was a little high but they were still better than anybody else. My son installed it for me and he didn’t have any problems with it. We got done with it the day before yesterday and it looks good. We figured our square footage for the two rooms that we were going to do and then we added 15%. I took five boxes back to Lumber Liquidators and they told me it would be three to five weeks before I get my checks back. Overall, I’d recommend them.

Lumber Liquidators has a good selection and fair pricing. I purchased some bamboo flooring from them for the patching up of the existing floor, and the quality is good. I like the look of it. Also, I did the installation myself and it’s very easy.

I ran short of the flooring I had and I needed a box of wood to finish the room with. I purchased wood plank from Lumber Liquidators. It didn’t exactly match up perfectly but I got it to work. The sales rep at Lumber Liquidators was very good. I took in a sample of what I had put down and he matched it up with the best product he had so it was pretty close. He did a good job getting it to match color-wise and you can’t really tell the difference. The thickness wasn’t the same but I was able to put enough tar paper under it to build it up so it was level and it worked out great. Also, the quality of the flooring was great and it was very easy to work with the product. Being a former installer, I spent 37 years in the business so I had no problem with it. I was very happy with Lumber Liquidators and I’d tell my friends to go check them out.

We paid cash for our entire order and when we returned one unopened box of BP Red Oak Traditional. Never informed up front on day of purchase if any items returned it would be issued in a form of a paper check that would be mailed and take 6 to 8 weeks to arrive. When we paid CASH money up front. Very disappointing.

Lowe's and Ameri-FLOORS basic measurements of our floors were four or five percent higher than the actual footage, whereas the Lumber Liquidators employee was spot on. The price quoted by LL was lower than the others. The staff was very friendly and responsive. After paying upfront for the product we were told there would be a $260 delivery fee to truck the product 40 miles to our home and carry it inside, or I could do it myself with no cost. Since I was 82 years old with a bad back I reluctantly agreed feeling we should have been informed up front. The delivery guy did an excellent job. We were then told the installers would be scheduled once we signed a form basically absolving Lumber Liquidators from any liability. I told the store management I was uncomfortable about the wording.

We had a good experience buying Oak hardwood flooring from Lumber Liquidators. We were remodeling our home and had it installed in the kitchen. The flooring is very nice and very competitively priced compared to other brands. My husband is a contractor and has bought flooring from Lumber Liquidators many times. He knew how to install as well as handle the flooring and didn't have any problems with it. I’m very satisfied with the company and their service.

Jeff did an exceptional job. He went thru the whole process with me and made me feel like a valued customer. You don't get that kind of service too much these days. If I had the money I would hire Jeff away from you to be my personal shopper! He is a very valuable employee, I hope you know that. The insurance is getting settled so I will be ordering my floor from Jeff soon. If he is not there I will come back when he is. It would be nice if your store had some kind of simple dress code. And hair grooming.

I dealt with Lumber Liquidators in two states to get our job done and I am so grateful for the wonderful assistance I received. My daughter had installed a hardwood product in her condo living room dining room and kitchen a little over a year ago. She liked it so much she recently wanted to do the bedroom with the same flooring, but it was discontinued. I contacted L.L. and was told which stores in the western U.S. might still have some of it in stock. A store in Salt Lake City sent me the two boxes that they had. And, the store in Washington came up with nine boxes for me. My daughter thinks I'm a miracle worker. I appreciate that I could arrange everything while being in a whole different state. Thank you!

Time is money... Typically it takes over an hour to do a simple pickup of materials that you've already paid for in advance, very understaffed at this location which leads to customers and employees being stressed out. Also limited/small parking spaces at this location, especially for larger trucks.

Everyone that assisted us at Lumber Liquidators were very genuine and very helpful. From walking in the door to ordering the correct flooring and miscellaneous materials... I would certainly refer all my friends and family to shop here. And they honor a Military Discount!!!

The floors have been rugged for years and they needed an update. We did oak flooring in the living room after Christmas and it looks nice. The sales reps were good and helpful. The installer was a nice guy and he did the job by himself. He didn’t have helpers that day so it took him longer, but he did fine. It was all good and I would advise my friends to check Lumber Liquidators out.

My pets trashed my carpet, so I purchased some pre-stained hardwood floors from Lumber Liquidators recently. Their reps were great and the process went well. The flooring is of very good quality and it went down fairly easy. It was a lot cheaper than if I would’ve hired somebody to come in and do it. I’m very satisfied with Lumber Liquidators.

Doug and the rest of the team in Wouborn were extremely helpful. I’ve had to go back multiple times and have always been happy with my product and turnaround time. It’s the reason I consistently drive 20 minutes to go to this location.

In-store customer service was great. Click-lock engineered bamboo was affordable and performed as advertised. Hopefully it will hold up well and there will be no surprises. Ordered online after looking at options in-store and ended saving another 10%. Will recommend LL to others.

Quoted a job and called next day to place order. Guy on phone said the sale was over and they couldn’t honor quote and it was 50 cents more sf. Told him we couldn’t establish a business relationship with that kind of business practice. Two days later the original salesman. Called to follow up on quote and said it was still on sale. Really? Gave them quote number and everything. We have already completed job and won’t be back.

The whole process was flawless, except for the occasional wait times at the showroom because there was just one person working and he wanted to take as much time with each person as they needed. Love the product, installation was very easy, final product is gorgeous! Love, love, love Lumber Liquidators!

This is our second purchase of Brazilian Koa wood flooring and products from Lumber Liquidators in the past two months. We returned to make a second purchase of the same product to complete the flooring in the rest of our home. What a pleasant experience dealing with Lumber Liquidators. Their recommendations and suggestions on our project were welcoming and helpful. The quality and warranty on their products are second to none. Highly recommend their products and service.

I purchased the bamboo floor from Lumber Liquidators because my floor got damaged and it was time to update it. The interaction I had with the sales rep there was very fine. He helped me a lot and I made a purchase that was very simple. The guy that helped me has been there for a long time and knew a lot about the products. I liked what I saw and we bought it. The product also had a fair price. I installed the floor myself and it was not difficult. It was clear because there were latch pieces.

The salespeople were attentive. One of the boxes was opened before and about 10% of the strips were cut or damaged. Being far from your store and having enough material we did not bother with it. Quality and pricing were good.

VERY GOOD experience all the way around including the pickup. The gentleman was very accommodating and helpful. I would definitely recommend Lumber Liquidators to a friend. The price was the best I found and the materials are good quality. I will be back for future needs.

I had water damage to an existing Bellawood floor. After contacting Lumber Liquidators I was told this product had been out of production for several years. The salesman found my original order/product number and searched the company to find two bundles on a back shelf in a warehouse near Chicago. I was told the packaging was in poor condition and some product was damaged but there should be enough material for my repair. The order was shipped to my front door in about a week at 1/3 of what it would cost to replace the whole floor. I was able to salvage all the material I needed and the match was perfect. All of this thanks to a salesman who didn't quit until he found a solution that benefited a customer much more than the company. Thanks! Thanks! Thanks!

This is the second time I have bought wood from Lumber Liquidators. Their customer service is fantastic and their sales people were really helpful. The product I bought was hand scraped teak hardwood. It is an absolutely beautiful product. I highly recommend this company.

I was renovating our house and I went to Lumber Liquidators to buy flooring. When I went in there the first time, the guy we dealt with didn’t seem too knowledgeable about stuff. Their reps should know a little bit more about what they’re selling. The second time I went, nobody was in there. I had to wait a minute before anybody came out from the back. Other than that, my experience was all right. I purchased some bamboo wood flooring. I like the look of it and the feel when they were installing. The cost was a lot cheaper than some other places I looked around for. Lumber Liquidators is cost-efficient and they have a variety of woods to choose from.

We had 2 big orders for hardwood floors. In the end, we needed to exchange one of the orders at a later date. Andrew at the Ft. Collins, CO store was very helpful in accommodating our special request. However, I wish we had known that the first floor was not clip together, although it stated it was "engineered". Thank you, Andrew.

Great service! I am very happy with the help I received at the Chaska location!!! Haven't gotten the flooring installed yet, but I put similar product in for my friend and was happy with how it went. Looking forward to being done with the project :)

Purchased flooring to splice into an existing floor. I was unsure of the type of wood and how to finish them once complete. The staff was knowledgeable and helpful and the prices were very competitive. I would definitely use them again and recommend them to anyone who need some flooring.

My experience working with Steve in the showroom was great… He took time with me and explained many options. After Waiting several months for the right time, my wood was delivered and acclimated for another month. But when it came time for the install, it was a disaster… My install had been bid incorrectly and neither GMA nor Lumber Liquidators wanted to take responsibility. They wanted me to eat the extra cost, which I did not feel was my responsibility. So now my floor is more torn up than it started, since the installers started digging it up to see what was underneath, and I have had to try to find alternate installation. On installation day, the installers were here for 3 1/2 hours while we were trying to get this resolved; it was agonizing and extremely stressful. I will now wait another two months with my house torn up In order to get the flooring finally installed by a local hardwood company.

The salesman was very helpful and provided information about the product. His information helped me make the decision as to which material I should use for my project. I'm very happy with the product that I got. I will definitely come back for my next flooring project.

Loved the help we got in the store and how helpful and professional they all were! The bamboo we picked is very high quality and looks great! We had leftover parts that they were happy to take back and reimburse us. I will highly recommend the South Bend store to anyone.

Love, love my new wood floor. Lumber Liquidators were the best to work with. I recommend them %100. I dealt with the Clinton Township store. I visited the store 3 times over an hour each to make my choice. They answered all my questions and had patience with me.

Bought oak flooring. Appreciated having materials delivered to the store in Kalamazoo, the town where I live. The bundle was exactly the amount I needed. Did at the store purchase Bostik Best Adhesive, but found its viscosity was so stiff that it was hard to use, and returned two tubes. All in all, very pleased with my experience at Lumber Liquidators.

Purchased some builders pride flooring because it matched the bruce I had already purchased. Bought at reduced price and didn't have enough to do the job and store manager ordered more from another state that we found out later that was substandard and damaged. The store searched for more flooring elsewhere and found what I needed in a northern state and had it shipped to Tennessee to the Knoxville store. I couldn't ask for more effort and cooperation than I got from Nathan the store manager. His efforts, and great customer service. Will take me back to his store over and over to purchase more products from Lumber Liquidators.

Needed floor for my son's new house. Found one at the Fairless Hills Store. Installed the floor. Looks great. Value was great. Great project for me and the boys. Pulled up the old carpeting. Laid subfloor then put down the bamboo about 450 sq. ft. The flooring was straight almost no waste. It looks great. My son and his wife are very happy with the final product and we will be doing the rest of the house down the road. Clearly, Lumber Liquidators is the way to go and we will be returning for the next project.

Purchase of an engineered click floor - The salesperson was friendly and informative and helped us with the purchase. Product was available when promised and loaded into vehicle. It has been installed and we are very happy with the finished product/installation. The underlayment sound barrier is excellent and the product was very easy to install.

The first install crew did a fairly good job, except for nailing through the top of the stair nosing, stepping in glue and walking on the new floors, and banging up a lot of trim and walls. The second crew was much cleaner and did a great job. Quick reply on our issues from the first crew and the assessor was out quickly. Now, almost a month later and the person assigned to the case has done nothing and is not responding. What I’m seeing is no resolution, and after we spent a lot of money. We even had to argue to get the $25 fee for the install estimate returned (since they never applied it to our order).

I purchased some red oak 1/4 round in order to complete a woven bamboo flooring project. Stained and installed it really put a great touch on the whole project. I was especially relieved that I didn't have to drive to yet another location in order to obtain the base materials.

The salesman that wrote us up was irritating. Talked down to us. We went in several times to price materials and such the day we actually ordered and wrote a check for 4 thousand dollars he didn’t say anything to us when we walked in. When it was finally our turn he said sorry it took so long but there are like his 20 or 25th person to make a purchase. Then two weeks after we actually had the floors installed through one of your installers I get a call from him asking if we had made a final decision on what product we wanted. I thought he was joking at first but quickly realized he was serious. I chuckled. He said sorry then hung up.

I am extremely happy with my bamboo floors, they are beautiful and durable! I am a very happy customer and would certainly recommend Lumber Liquidators to a friend. Our new floors look beautiful in our home and are super great quality, I am thrilled!

Very satisfied with quality, pricing and service. I asked a lot of questions and they were very patient and friendly. Even remembered my name and the various order details. The installers were good as well and kept me well informed. I will surely use Lumber Liquidators again!

When I order my floor I was told there was a 1 week lead time, after waiting three weeks and being told multiple stories why it was not here yet the store said it was going to be over a month before it was going to arrive. I called customer care, after talking to multiple people and $1200 in shipping for my floor to arrive in 3 days my floor still was not here. It took another 3 weeks for my floor to arrive and no one from the company even bothered to call to apologize.

Everybody had excellent customer service. They where respectfully. They didn't give us a hard time when we return the product that we were unsatisfied with. They understood our concern. Offer to take a look for different product. We were unhappy with the product. It wasn't what we had seen. There was a miscommunication and misinformation about the product. So when pick up the floor it was not what we had seen. Most likely will not shop again for flooring anytime soon. The process of it all takes time and not ready be disappoint again. Waste of your sales rep. time and of my family. As we are family with 2 highly active kids one with special needs. It's hard to ask family to babysit to shop around. We took our time ask family to babysit and it was all in vain because we still don't have a floor due to the reason explain above.

I ordered a few hundred square feet of hardwood and am very happy with it. I ended up returning two boxes because the quality was so good I had very little waste. Staff was friendly and let me take home as many samples as I needed. I won't shop for flooring anywhere else. They even have good deals on any tools you may need.

Laurie went above and beyond--My wife and I, visited this location with plans for our new construction, but no plans to purchase anything. Laurie kept us updated by following up with phone calls and suggestions with products quality information and prices. Time went by... but because of Laurie calls the connection was built, we didn't even checked another store, our minds was already set up to purchase with our local store. Thank you! Laurie!!

Great sales staff, knew the products, and explained things very well. Worked with me to pick up the product. Made sure I had everything I needed at all times. Product was what I expected, installation was easy. Staff checked with me before and after the sale.

All 22 boxes were made up of short pieces from about 1 foot to 2 feet. They claim that it was an exotic wood so pieces were short. However our floor installer brought up the fact that why are the molding pieces six-foot-long so this wood is able to be in longer pieces. Also received some boxes that were damaged look like by a forklift.

The work was very good, and the install looks great. The only reservation, once we resolved a disagreement about what custom steps really meant, was the amount of dust generated by the work, and trash left by the first crew during a two-step install process. I would definitely recommend Lumber Liquidators.

Great products and great service. The customer service guys at the store were very professional and when I didn’t use all of the product they allowed me to return the portion we didn’t use. I would recommend Lumber Liquidators to other people.

The staff is very helpful and courteous. I have never felt rushed when asking questions and I have always left the store confident with the answers I have received. Johan is my main contact for the union store on Rt 22. All orders have been delivered when expected. My project is installing 3/4 hardwood thru out my whole house 1st and 2nd floor. I am glad I am buying thru this store. I look forward to more purchases to complete my home.

I'm very happy with my stranded bamboo. I did the entire house with the 9/16 caramelized tongue and groove. I ran a little short due to the dormers, but was able to pick up extra without back ordering it. No question where I'll go for my next project.

The BellaWood fit together nicely with essentially no waste boards. The men in Lee's Summit were very helpful in loading the wood into my truck and unloading the 3 extra boxes I returned. Again, the men working in the Lee's Summit store were very courteous and helpful.

Lumber Liquidators contacted me and credited me with the over charged amount. Thanks!

Very nice product, competitive pricing, great staff at Lumber Liquidators, super helpful, I always buy my flooring there. I have noticed that the flooring joints are actually better than competitors' product. When I get there my order is ready and waiting for pick up, thanks again Lumber liquidators.

This is the third time I purchased a Bamboo floor from Lumber Liquidators. My home in Katy was flooded twice in two years. They have been very helpful and understanding in helping to replace the damaged floor. We elevated the house so hopefully this will be the last time... for these particular rooms. Now thinking we will do the entire upstairs as well. The click bamboo flooring is great and easy to install.

The worse! The store in Freeport is a joke... I will never purchase another item from them! The workers are insane - on personal calls while assisting you like you are bother them - I ordered a floor they stated was not in stock and had to cancel.

I had complained about the inability to return full unopened boxes of flooring beyond 30 or 60 days. I was contacted by a lady from the company who stated it was company policy not to accept returns after 60 days but since I had done a lot of business with them over the years she would grant a refund for the one full box I had. Very nice gesture and much appreciated. The flooring has always been top quality. Now the service is too. Thanks again.

I had an awesome experience working with Lumber Liquidators. LL has fair market pricing, and very good, and knowledgeable customer service. I really like the quality of the Sedona Trail engineered bamboo flooring, it provides a nice quality, and look, with a fair price.

The staff is very helpful and willing to work with you. The price of the flooring is lower than most local suppliers. What I’m not happy with is the quality of the flooring. There was a large number of boards that could not be used due to the bottom of the board was missing a good portion of the tong. Also many of the boards had open holes or worm holes in them. I would expect to see some imperfections in the boards but not like this. It appears to me that the supplier does not have any quality control inspections. What comes out of the milling process goes into the box as is.

I was basically very happy with the product (Bellawood order), but my original order was mistakenly ordered as a 3/4 x 3" rather than 3/4 x 2 1/4. I wanted to add to a previous order from last year and thought the order was put in as 2 1/4. So got the wrong boxes and had to bring back to the store. Also, I had to pay $63 more as it was apparently not on sale as I had thought from the December 2017 sales flyer. I would have thought the manager would have at least honored the sales price due to the mix up.

At 63 years old, this has been the worst experience of my life. Bought flooring early July 2017 and still have only sub-flooring in my house. Problems with install, had to completely remove newly installed flooring. Had to have inspector to certify that work was substandard and not acceptable. etc. Problems too many to list!!!

Hands down, the worst service I have ever experienced from any company I have ever worked with. I had an issue every step of the process. Tara in the Redford store needs to be retrained at how to properly do her job, and not constantly lie to customers. Being lazy and choosing who you prefer to work with is not acceptable.

I had to match my 10 year old hardwood and went all over town looking. Lumber Liquidators found an exact match AND saved me thousands! We are very happy with the quality of our new floor and I'm sure we will love it forever!

I have enjoyed dealing with Lumber Liquidators in Simpsonville on several jobs now. Customer service is great and associates at the store always seem knowledgeable. I had an issue with some bamboo wood on concrete but a representative was sent out promptly, and the issue was taken care of fairly by Lumber Liquidators.

Went above and beyond with great customer service to take care of a problem. I will be returning to purchase more flooring for my hallway and stair treads, also had the best prices, when I shopped around to all the local competitors in Cumberland county area.

The team were extremely helpful and kept me informed throughout the whole process. I purchased the solid bamboo for my staircase and absolutely love the way it looks installed. Couldn't ask for anything more. Love how easy it is to maintain them. Thanks guys!

Bella Hardwoods: They did a great job helping me match to our existing hardwood. Staff were very patient and knowledgeable. Price was better than Lowes or HD. I would definitely recommend Lumber Liquidators to a friend. It took a week to arrive and the staff helped me load in my truck.

We purchased $12,000 of flooring from the store on Blossom Hill Rd San Jose CA in March 2017. The product is the Morningstar Jefferson county bamboo flooring. In December the floor started leaking sap and warping. We immediately contacted customer service and filed a claim. Since being assigned a claim number and a investigator by the name of “Brandon” we have been unable to contact Brandon nor has he contacted us. The floor has since got worse and one entire room around 900 sq feet is warping. This is ridiculous that we spend that kind of money and can’t get anyone to help in this matter. I would never recommend buying from Lumber Liquidators. Since I have read many bad reviews of similar experiences.

I’ve purchased from Lumber Liquidators about a year ago and recently, I got some three-quarter inch oak prefinished flooring. The product was good although it was kind of distressed wood and there was some bad stuff in it. The quality control was not very good because there were some that had bug holes and some that had really bad knots and were discolored. We had to sort through it. The installers were able to salvage the bad stuff enough to finish the job.

I like coming to Lumber Liquidators when I’m doing wood bar tops and just take whatever wholesale stuff was left. They'd have a couple of bundles that were left over and are sold separately sometimes from the bulk set. So, it works out for me when I’m doing a wood bar top and I don’t need that much square footage. It was also the best way for me to get the price for the left-over materials. The last time I was there, they had exactly what I needed. I got two bundles of maple wood floor and had a positive interaction with their sales rep. I was the only the customer at the store that moment and the three reps were very helpful. It wasn’t a difficult thing but I had to come back with a different vehicle to pick up the two bundles that I got. It was also close to closing time but the guy was still very helpful, got the bundles knocked out, and looked happy that he did everything he needed to do.

I wanted the style of Lumber Liquidators' product. They got a good selection of flooring but they don't have the best selection of transitions. I got oak floors from them and the cost was fair. The only thing I want better with them is to be a contractor with them.

I had some water damage in my kitchen and had to redo it. I bought some hardwood flooring from Lumber Liquidators as they always had the material I wanted and it's easy to go get exactly what I want. The only problem I had with them was they told me my flooring would be ready on a Friday. But when I went over to get it, it was not ready. They said they'd call and tell me not to come, but I never received a call. Apart from that, we really like the flooring. I installed it myself and it was easy. Also, the cost was fair. I would suggest friends to go check Lumber Liquidators out.

RUN AS FAST AS YOU CAN to get away... They will not honor their warranty and are very underhanded about how they "dodge" upholding their contract. I have received the worst service from this company than any other company I have ever done business with. I spent nearly $10,000 on work and the results are disappointing. All of this could have been rectified and been a "non-issue" if Lumber Liquidators was an honest organization with any integrity at all. Instead, they will lie and mislead you until they can say their warranty is up. Therefore... RUN AS FAST AS YOU CAN AND GET AWAY FROM THIS COMPANY.

I bought flooring from Lumber Liquidators and I had someone install the flooring for me. I love the quality of the flooring and everything was fine.

I’m a real estate investor, and I was putting new floors in one of my rehabs. We were covering 1,400 square feet on the first floor of the house we’re rehabbing. So, we needed something economical and looked good and had the right finish. And the quality of the flooring we picked from Lumber Liquidators is decent for an engineered floor. It’s not real hardwood, but it doesn’t look like it, or you can tell it’s engineered. It was a good deal. The sales representatives at Lumber Liquidators were great. The biggest challenge was I had done business with one of their old managers, and it was like having a whole new relationship again and I had to set up my business account again, which was a little bit of a pain in the butt. But they were eminently helpful. I’d use them again.

I purchase some wood flooring from Lumber Liquidators occasionally. I buy it and make wood fireplace mantels with it. My interaction with the sales rep was all positive and it was a simple sale. I bought the product online, it was delivered to the store, I picked it up, and it was ready for me and everything was easy. The quality of the wood was good and it’s better than what I could make. You pay more at Lumber Liquidators but they get better material and it's not most economical but I don't buy a lot in quantity so it's worth it.

We're contractors and we purchased hardwood flooring for a remodel. We do projects like that all the time and the first time I purchased from Lumber Liquidators, they got me the flooring that I needed. The second time I went there, they were more helpful. They gave us the information and I had a great conversation with them. The self-install was easy too. The quality of the flooring was perfect and the cost was fair.

The price and the service of Lumber Liquidators were very good so we bought our hardwood flooring from them. Their sales rep was great and he helped me in any way that I needed. So far, the quality of the flooring is good and I'm happy. I'll recommend them to anybody.

I bought unfinished red oak flooring from Lumber Liquidators before Christmas to replace my burned floors. It cost very little. Their rep was nice and he helped me a lot. I installed them myself and it took me half a day. The quality was okay but some of it didn't really fit.

I had Lumber Liquidators put on hardwood flooring because I didn't want carpet any longer. The original rep that I worked with was good. The installers started doing my flooring but they were a box short so they told me to call Lumber Liquidators and they would have it in tomorrow so that they could finish. I called but the rep I spoke with that time was nasty. He told me that I would have to wait another week because they would have to have it sent from Long Island. He didn't want to talk and he hung up on me.

It was due to hurricane Harvey that we updated our flooring to Jefferson County bamboo flooring. It was our first purchase from Lumber Liquidators and their representatives were good. They were a bit pricey though compared to some of the other places. A lot of places are discontinuing that particular style and color I wanted but Lumber just had it on hand there. I could have got it for about 70 cents cheaper at another place but they didn’t have enough left in their discontinued product line. I’m supposed to get a credit of $130 because the price of the flooring dropped and I got a written note about it but I haven’t seen anything yet so I’m going talk to Lumber about it. I’m installing the flooring and the painters will be working in the house and the work will start at the end of this week.

We got bamboo flooring from Lumber Liquidators. It’s our first time buying from them and so far, the experience has been fine.

We bought a house that had old nasty carpeting in it. We had to let it go so we got engineered hardwood from Lumber Liquidators. The sales reps helped me find exactly what I needed with my first purchase from them. My only roadblock was that they wouldn’t accept temporary checks so we had to finance it. But we got it through and we’re going to pay off in a couple of days. We installed the flooring and I’m impressed with how good the flooring feels, but it’s a little slippery. I hope that might change with time and a good mopping. I recommend Lumber Liquidators for the good prices, and I've already told my friends.

My wife wanted the carpet out of the dining room and wanted hardwood floors. I used to have my own construction company, and I've used Lumber Liquidators on about six jobs in the past. I’ve been with them on and off and I drive by their building every day, so when we decided to change over to some wood flooring, I stopped by their store. The sales reps were helpful and I took home some samples, and then I brought my wife on the next trip to pick out the colors and her preference.

I put a deposit down on an in stock item, then I have to wait a month to get it back! Ridiculous! They had my money in their account in 1 day, yet I have to wait 30 days to get it back! I never even took any product out of their store! Do not do business with this poor excuse for a business if you want to sleep at night.

My kids are telling me it's time to tear out the apartment. I purchased a two and a quarter inch solid oak pre-finished hardwood from Lumber Liquidators. I've dealt with three different people because I had three return trips due to my floor plans which then I had to go back and get more materials. I've been a general contractor for 35 years so I've been through this stuff before and I was well pleased with everybody I dealt with. I was quite impressed in fact. Handling the flooring wasn't that challenging for me and it was very easy to work with. The flooring was very good quality and the finished product was excellent.

I wanted the floors in my house to have a good look. Lumber Liquidators had the stuff I wanted on stock instead of me waiting for weeks or months to receive the product at a reasonable price. The sales reps were very helpful and I purchased a Brazilian bamboo hardwood flooring. I hired a team to install the floors, and that went pretty good. It’s a great flooring and I’d recommend Lumber Liquidators.

My floor is scratched badly. I have went to the store, I have sent pictures in, two floor inspectors came out...still no one from your company can call me to give me what you are going to do about replacing my floors that have lifetime warranty on scratching. Looks like it is time to go to the BBB.

First Time Buyer. I bought about $6400 worth of hardwood form the Mukilteo location, and was told it was going to be delivered between 12-2pm on 1/5/18. I work early in the morning, so I have to leave work to make sure I was there from 12-2. 3pm - Haven't received my product, or a phone call. I have to call the delivery folks and ask what's going on. First question is if there's a preferred delivery time...yeah...from 12-2, like I was originally told. Get the quick brush off, and told they will be there in about an hour. Already an hour AFTER the final delivery time given. 4pm - No product, and no phone call from anyone. I have to call again, and get another runaround. Told another hour. 5:30pm - No product, no phone call. I call one last time and inform them if they are not here by 6pm, they can just go ahead and cancel everything. The truck finally arrives at 6pm. 4 hours late. Not a single phone call.

My husband put wood floors on our kitchen ceiling and I thought he was crazy, but it looks really good. He did it himself and it was really easy. We're always happy with the customer service and the product at Lumber Liquidators. We're not going to buy anywhere else and it is where people should go too.

We had a pipe break so we repaired our flooring with the Millrun Hickory Mayflower. We put it in ourselves but we had a contractor prepare it. The quality and cost of the product are fine. Also, we had two interactions with Lumber Liquidators and one of them was really good, while one of them was bad. My husband said the clerks didn’t know anything about what they were doing.

I purchased some hardwood bamboo floor from Lumber Liquidators and I liked the uniqueness of it. The rep was very professional and helpful. The floor was going to be in the basement of the house, so he got me the proper glue and he made a recommendation based on the constant temperature-changing environment. The glue had to be pliable and that made sense for the application, but it was oil-based and a bit difficult. I ended up throwing away the trowel that I used because the glue was not easy to clean up at all. But throwing away a $10 tool wasn’t that big of a deal for me.

I bought the Carbonized bamboo and was really pleased with the product and the installation team. I wanted my flooring project completed before Christmas, which was surprisingly accomplished due to the bamboo needing to acclimate 2 weeks before installation and I had to return my first choice of bamboo. I was very pleased with my flooring and the installation team. I have the Carbonized Click Strand Bamboo. Although, I had to return the Distressed Honey Strand because it was not at all the color I expected, the Carbonized is beautiful! With the help of Chelsea at the corporate office and my local Lumber Liquidators store, the return was much easier than I anticipated, that is why I have rated my experience with 5 stars.

Our carpet was old so we are changing into wood flooring. We purchased the flooring from Lumber Liquidators and our initial contact with their rep was very positive. I ended up dealing with the assistant manager who responded very well to my needs. I didn't need the flooring right away because I was finishing one phase of our remodeling and he accommodated me. I put down the deposit and he let me know as soon as the flooring was with them and helped me load it and got me on my way. I've seen the product installed at a friend's house and it looks very good so I'm hoping that mine looks good as well.

I told the wife that I’d get her a new dining room floor for Christmas so I purchased a bamboo flooring from Lumber Liquidators. It has good quality and it was cheap. Everybody likes it. Their sales reps answered all our questions. They were helpful plus I went in on two sales and that really helped cut the price down. I couldn’t have any better experience. I’ve been recommending Lumber Liquidators to a couple of people.

Lumber Liquidators was the only one that had what I wanted for a hardwood flooring project that I had. Their sales rep was great. He took good care of us and explained everything well. I installed the floor myself but it was a pain in the butt. It’s not snap and click stuff. It had to be glued down and any glued down floor is difficult to install. I understand that, so it wasn’t the product that was particularly difficult, but what I was doing with it. It was a fairly major project, but it came out good and, so far, quality is really good. I’m very happy with it.

We recently purchased hardwood flooring from Lumber Liquidators and the price and quality were really good. The delivery time was good as well, and I hired my own contractor to install it. Their customer service was very good because when I returned two more actual products to the store, they refunded the product immediately. I will recommend them.

We were remodeling and adding on and got laminate and bamboo hardwood flooring from Lumber Liquidators. Their sales reps were professional, courteous and very good. The quality of the flooring was very nice.

I got bamboo flooring from Lumber Liquidators. And I did the installation which was easy. My experience was fine, and I would recommend Lumber Liquidators.

I recommend Lumber Liquidators. Their customer service is very nice and their prices are good. They always have a sale, and with me being retired from the military, they always work with me and see if they have discounts for the military. They also have knowledgeable and very helpful sales representatives. The reps calculated the square foot of what I needed and even showed me what was best. I purchased hard-wooden floors and they brought it to where I was, then I had the contractor I used install the floors. I like how the flooring was installed and it's made the whole difference from having a carpet at my house.

Lumber Liquidators' price led me to purchase from them. We were renovating the whole house, so we were just waiting until the flooring stuff went on sale, and then we bought them. The guy helped with ordering and questions that I had because I will be installing it myself. He was knowledgeable and recommended some things, too. It was my second time to purchase from Lumber Liquidators and I bought some bamboo flooring. I picked them up and everything went well. My first time with them was pretty easy and the second time was better. I would recommend Lumber Liquidators.

I purchased wood flooring from Lumber Liquidators and it's good although it was expensive. It has a good color and I installed it myself. The sales rep really knew his stuff and he asked questions that were not important, but he was good and he helped me out. He also told me how many boxes of the flooring I was going to need.

After purchasing 2200+ square feet of flooring I asked the Lumber Liquidators in Ocala, FL to send professional installers. TK Installations called and set up appointment for estimate. It was priced where the store manager had told me to expect so I approved the work. Work started 2/15/2017. The first 2 days they worked about 6 hours. Then they started showing up once every week or so. In March they removed doors to closets in two bedrooms. ALL furniture in home was moved into two rooms where rooms were almost completed but still waited for flooring to settle. I slept on couch from 2/2017 until 6/2017 not knowing when work would be complete. Have not heard from installers since July 8, 2017. No one at the corporate office can tell me who sent TK Installer to my home but said they outsourced installation jobs in my area HSS (877) 477-1116.

I recently installed flooring in my home and I choose Schon exclusively sold through Lumber Liquidators. Worst purchase ever. The floors began to delaminate within a few months of installation and the warranty system from Lumber Liquidators is designed to reject every claim. Horrible experience with this product and the retailer that sold it. Buyer Beware when dealing with Lumber Liquidators they only care about the sale. After that your on your own! Personally I feel that the whole warranty system by Lumber Liquidators is a scam and should be looked into further.