LL Flooring Reviews

Went above and beyond with great customer service to take care of a problem. I will be returning to purchase more flooring for my hallway and stair treads, also had the best prices, when I shopped around to all the local competitors in Cumberland county area.

The team were extremely helpful and kept me informed throughout the whole process. I purchased the solid bamboo for my staircase and absolutely love the way it looks installed. Couldn't ask for anything more. Love how easy it is to maintain them. Thanks guys!

Bella Hardwoods: They did a great job helping me match to our existing hardwood. Staff were very patient and knowledgeable. Price was better than Lowes or HD. I would definitely recommend Lumber Liquidators to a friend. It took a week to arrive and the staff helped me load in my truck.

We purchased $12,000 of flooring from the store on Blossom Hill Rd San Jose CA in March 2017. The product is the Morningstar Jefferson county bamboo flooring. In December the floor started leaking sap and warping. We immediately contacted customer service and filed a claim. Since being assigned a claim number and a investigator by the name of “Brandon” we have been unable to contact Brandon nor has he contacted us. The floor has since got worse and one entire room around 900 sq feet is warping. This is ridiculous that we spend that kind of money and can’t get anyone to help in this matter. I would never recommend buying from Lumber Liquidators. Since I have read many bad reviews of similar experiences.

I like coming to Lumber Liquidators when I’m doing wood bar tops and just take whatever wholesale stuff was left. They'd have a couple of bundles that were left over and are sold separately sometimes from the bulk set. So, it works out for me when I’m doing a wood bar top and I don’t need that much square footage. It was also the best way for me to get the price for the left-over materials. The last time I was there, they had exactly what I needed. I got two bundles of maple wood floor and had a positive interaction with their sales rep. I was the only the customer at the store that moment and the three reps were very helpful. It wasn’t a difficult thing but I had to come back with a different vehicle to pick up the two bundles that I got. It was also close to closing time but the guy was still very helpful, got the bundles knocked out, and looked happy that he did everything he needed to do.

I’ve purchased from Lumber Liquidators about a year ago and recently, I got some three-quarter inch oak prefinished flooring. The product was good although it was kind of distressed wood and there was some bad stuff in it. The quality control was not very good because there were some that had bug holes and some that had really bad knots and were discolored. We had to sort through it. The installers were able to salvage the bad stuff enough to finish the job.

I wanted the style of Lumber Liquidators' product. They got a good selection of flooring but they don't have the best selection of transitions. I got oak floors from them and the cost was fair. The only thing I want better with them is to be a contractor with them.

I had some water damage in my kitchen and had to redo it. I bought some hardwood flooring from Lumber Liquidators as they always had the material I wanted and it's easy to go get exactly what I want. The only problem I had with them was they told me my flooring would be ready on a Friday. But when I went over to get it, it was not ready. They said they'd call and tell me not to come, but I never received a call. Apart from that, we really like the flooring. I installed it myself and it was easy. Also, the cost was fair. I would suggest friends to go check Lumber Liquidators out.

RUN AS FAST AS YOU CAN to get away... They will not honor their warranty and are very underhanded about how they "dodge" upholding their contract. I have received the worst service from this company than any other company I have ever done business with. I spent nearly $10,000 on work and the results are disappointing. All of this could have been rectified and been a "non-issue" if Lumber Liquidators was an honest organization with any integrity at all. Instead, they will lie and mislead you until they can say their warranty is up. Therefore... RUN AS FAST AS YOU CAN AND GET AWAY FROM THIS COMPANY.

I bought flooring from Lumber Liquidators and I had someone install the flooring for me. I love the quality of the flooring and everything was fine.

I’m a real estate investor, and I was putting new floors in one of my rehabs. We were covering 1,400 square feet on the first floor of the house we’re rehabbing. So, we needed something economical and looked good and had the right finish. And the quality of the flooring we picked from Lumber Liquidators is decent for an engineered floor. It’s not real hardwood, but it doesn’t look like it, or you can tell it’s engineered. It was a good deal. The sales representatives at Lumber Liquidators were great. The biggest challenge was I had done business with one of their old managers, and it was like having a whole new relationship again and I had to set up my business account again, which was a little bit of a pain in the butt. But they were eminently helpful. I’d use them again.

I purchase some wood flooring from Lumber Liquidators occasionally. I buy it and make wood fireplace mantels with it. My interaction with the sales rep was all positive and it was a simple sale. I bought the product online, it was delivered to the store, I picked it up, and it was ready for me and everything was easy. The quality of the wood was good and it’s better than what I could make. You pay more at Lumber Liquidators but they get better material and it's not most economical but I don't buy a lot in quantity so it's worth it.

We're contractors and we purchased hardwood flooring for a remodel. We do projects like that all the time and the first time I purchased from Lumber Liquidators, they got me the flooring that I needed. The second time I went there, they were more helpful. They gave us the information and I had a great conversation with them. The self-install was easy too. The quality of the flooring was perfect and the cost was fair.

The price and the service of Lumber Liquidators were very good so we bought our hardwood flooring from them. Their sales rep was great and he helped me in any way that I needed. So far, the quality of the flooring is good and I'm happy. I'll recommend them to anybody.

I had Lumber Liquidators put on hardwood flooring because I didn't want carpet any longer. The original rep that I worked with was good. The installers started doing my flooring but they were a box short so they told me to call Lumber Liquidators and they would have it in tomorrow so that they could finish. I called but the rep I spoke with that time was nasty. He told me that I would have to wait another week because they would have to have it sent from Long Island. He didn't want to talk and he hung up on me.

I bought unfinished red oak flooring from Lumber Liquidators before Christmas to replace my burned floors. It cost very little. Their rep was nice and he helped me a lot. I installed them myself and it took me half a day. The quality was okay but some of it didn't really fit.

It was due to hurricane Harvey that we updated our flooring to Jefferson County bamboo flooring. It was our first purchase from Lumber Liquidators and their representatives were good. They were a bit pricey though compared to some of the other places. A lot of places are discontinuing that particular style and color I wanted but Lumber just had it on hand there. I could have got it for about 70 cents cheaper at another place but they didn’t have enough left in their discontinued product line. I’m supposed to get a credit of $130 because the price of the flooring dropped and I got a written note about it but I haven’t seen anything yet so I’m going talk to Lumber about it. I’m installing the flooring and the painters will be working in the house and the work will start at the end of this week.

We got bamboo flooring from Lumber Liquidators. It’s our first time buying from them and so far, the experience has been fine.

We bought a house that had old nasty carpeting in it. We had to let it go so we got engineered hardwood from Lumber Liquidators. The sales reps helped me find exactly what I needed with my first purchase from them. My only roadblock was that they wouldn’t accept temporary checks so we had to finance it. But we got it through and we’re going to pay off in a couple of days. We installed the flooring and I’m impressed with how good the flooring feels, but it’s a little slippery. I hope that might change with time and a good mopping. I recommend Lumber Liquidators for the good prices, and I've already told my friends.

My wife wanted the carpet out of the dining room and wanted hardwood floors. I used to have my own construction company, and I've used Lumber Liquidators on about six jobs in the past. I’ve been with them on and off and I drive by their building every day, so when we decided to change over to some wood flooring, I stopped by their store. The sales reps were helpful and I took home some samples, and then I brought my wife on the next trip to pick out the colors and her preference.

I put a deposit down on an in stock item, then I have to wait a month to get it back! Ridiculous! They had my money in their account in 1 day, yet I have to wait 30 days to get it back! I never even took any product out of their store! Do not do business with this poor excuse for a business if you want to sleep at night.

I wanted the floors in my house to have a good look. Lumber Liquidators had the stuff I wanted on stock instead of me waiting for weeks or months to receive the product at a reasonable price. The sales reps were very helpful and I purchased a Brazilian bamboo hardwood flooring. I hired a team to install the floors, and that went pretty good. It’s a great flooring and I’d recommend Lumber Liquidators.

My kids are telling me it's time to tear out the apartment. I purchased a two and a quarter inch solid oak pre-finished hardwood from Lumber Liquidators. I've dealt with three different people because I had three return trips due to my floor plans which then I had to go back and get more materials. I've been a general contractor for 35 years so I've been through this stuff before and I was well pleased with everybody I dealt with. I was quite impressed in fact. Handling the flooring wasn't that challenging for me and it was very easy to work with. The flooring was very good quality and the finished product was excellent.

My floor is scratched badly. I have went to the store, I have sent pictures in, two floor inspectors came out...still no one from your company can call me to give me what you are going to do about replacing my floors that have lifetime warranty on scratching. Looks like it is time to go to the BBB.

First Time Buyer. I bought about $6400 worth of hardwood form the Mukilteo location, and was told it was going to be delivered between 12-2pm on 1/5/18. I work early in the morning, so I have to leave work to make sure I was there from 12-2. 3pm - Haven't received my product, or a phone call. I have to call the delivery folks and ask what's going on. First question is if there's a preferred delivery time...yeah...from 12-2, like I was originally told. Get the quick brush off, and told they will be there in about an hour. Already an hour AFTER the final delivery time given. 4pm - No product, and no phone call from anyone. I have to call again, and get another runaround. Told another hour. 5:30pm - No product, no phone call. I call one last time and inform them if they are not here by 6pm, they can just go ahead and cancel everything. The truck finally arrives at 6pm. 4 hours late. Not a single phone call.

My husband put wood floors on our kitchen ceiling and I thought he was crazy, but it looks really good. He did it himself and it was really easy. We're always happy with the customer service and the product at Lumber Liquidators. We're not going to buy anywhere else and it is where people should go too.

We had a pipe break so we repaired our flooring with the Millrun Hickory Mayflower. We put it in ourselves but we had a contractor prepare it. The quality and cost of the product are fine. Also, we had two interactions with Lumber Liquidators and one of them was really good, while one of them was bad. My husband said the clerks didn’t know anything about what they were doing.

I purchased some hardwood bamboo floor from Lumber Liquidators and I liked the uniqueness of it. The rep was very professional and helpful. The floor was going to be in the basement of the house, so he got me the proper glue and he made a recommendation based on the constant temperature-changing environment. The glue had to be pliable and that made sense for the application, but it was oil-based and a bit difficult. I ended up throwing away the trowel that I used because the glue was not easy to clean up at all. But throwing away a $10 tool wasn’t that big of a deal for me.

I bought the Carbonized bamboo and was really pleased with the product and the installation team. I wanted my flooring project completed before Christmas, which was surprisingly accomplished due to the bamboo needing to acclimate 2 weeks before installation and I had to return my first choice of bamboo. I was very pleased with my flooring and the installation team. I have the Carbonized Click Strand Bamboo. Although, I had to return the Distressed Honey Strand because it was not at all the color I expected, the Carbonized is beautiful! With the help of Chelsea at the corporate office and my local Lumber Liquidators store, the return was much easier than I anticipated, that is why I have rated my experience with 5 stars.

Our carpet was old so we are changing into wood flooring. We purchased the flooring from Lumber Liquidators and our initial contact with their rep was very positive. I ended up dealing with the assistant manager who responded very well to my needs. I didn't need the flooring right away because I was finishing one phase of our remodeling and he accommodated me. I put down the deposit and he let me know as soon as the flooring was with them and helped me load it and got me on my way. I've seen the product installed at a friend's house and it looks very good so I'm hoping that mine looks good as well.

I told the wife that I’d get her a new dining room floor for Christmas so I purchased a bamboo flooring from Lumber Liquidators. It has good quality and it was cheap. Everybody likes it. Their sales reps answered all our questions. They were helpful plus I went in on two sales and that really helped cut the price down. I couldn’t have any better experience. I’ve been recommending Lumber Liquidators to a couple of people.

Lumber Liquidators was the only one that had what I wanted for a hardwood flooring project that I had. Their sales rep was great. He took good care of us and explained everything well. I installed the floor myself but it was a pain in the butt. It’s not snap and click stuff. It had to be glued down and any glued down floor is difficult to install. I understand that, so it wasn’t the product that was particularly difficult, but what I was doing with it. It was a fairly major project, but it came out good and, so far, quality is really good. I’m very happy with it.

We recently purchased hardwood flooring from Lumber Liquidators and the price and quality were really good. The delivery time was good as well, and I hired my own contractor to install it. Their customer service was very good because when I returned two more actual products to the store, they refunded the product immediately. I will recommend them.

We were remodeling and adding on and got laminate and bamboo hardwood flooring from Lumber Liquidators. Their sales reps were professional, courteous and very good. The quality of the flooring was very nice.

I got bamboo flooring from Lumber Liquidators. And I did the installation which was easy. My experience was fine, and I would recommend Lumber Liquidators.

I recommend Lumber Liquidators. Their customer service is very nice and their prices are good. They always have a sale, and with me being retired from the military, they always work with me and see if they have discounts for the military. They also have knowledgeable and very helpful sales representatives. The reps calculated the square foot of what I needed and even showed me what was best. I purchased hard-wooden floors and they brought it to where I was, then I had the contractor I used install the floors. I like how the flooring was installed and it's made the whole difference from having a carpet at my house.

Lumber Liquidators' price led me to purchase from them. We were renovating the whole house, so we were just waiting until the flooring stuff went on sale, and then we bought them. The guy helped with ordering and questions that I had because I will be installing it myself. He was knowledgeable and recommended some things, too. It was my second time to purchase from Lumber Liquidators and I bought some bamboo flooring. I picked them up and everything went well. My first time with them was pretty easy and the second time was better. I would recommend Lumber Liquidators.

I purchased wood flooring from Lumber Liquidators and it's good although it was expensive. It has a good color and I installed it myself. The sales rep really knew his stuff and he asked questions that were not important, but he was good and he helped me out. He also told me how many boxes of the flooring I was going to need.

After purchasing 2200+ square feet of flooring I asked the Lumber Liquidators in Ocala, FL to send professional installers. TK Installations called and set up appointment for estimate. It was priced where the store manager had told me to expect so I approved the work. Work started 2/15/2017. The first 2 days they worked about 6 hours. Then they started showing up once every week or so. In March they removed doors to closets in two bedrooms. ALL furniture in home was moved into two rooms where rooms were almost completed but still waited for flooring to settle. I slept on couch from 2/2017 until 6/2017 not knowing when work would be complete. Have not heard from installers since July 8, 2017. No one at the corporate office can tell me who sent TK Installer to my home but said they outsourced installation jobs in my area HSS (877) 477-1116.

I recently installed flooring in my home and I choose Schon exclusively sold through Lumber Liquidators. Worst purchase ever. The floors began to delaminate within a few months of installation and the warranty system from Lumber Liquidators is designed to reject every claim. Horrible experience with this product and the retailer that sold it. Buyer Beware when dealing with Lumber Liquidators they only care about the sale. After that your on your own! Personally I feel that the whole warranty system by Lumber Liquidators is a scam and should be looked into further.

My first purchase with Lumber Liquidators was for a wood flooring and glue. I liked the manager at the store and their sales representative was amazing as she followed through. The flooring was nice because it was different from what we have but the glue was incorrect. Towards the end, my experience was not great but it had nothing to do with the salesperson.

Lumber Liquidators is great and whenever they said something would be in, it was in. They called me or notified me via phone and email. They said it would be a week to get the flooring in and I had to let it acclimate on the same level where it would be installed. I knew about it through the paperwork and it was also said verbally. My old carpet and parquet were already ugly so I bought the three-quarter inch tongue and groove Brazilian Teak flooring. I installed the flooring myself and got it all done in three weeks. It was super easy to install with the right tools. And I like how easy it is to clean and maintain the flooring. Plus, I like its color and the hardness. So far, the flooring is of excellent quality.

We were oversold 25% of needed floor quantity and told it's free return but didn't mention any restriction. After 1.5 month, they rejected our return of intact boxes by claiming their 30 days return policy. Neither were we told upfront or stated in the receipt. Both store staff and manager are rude and cold during the conversation. Firstly, They argued it's shown in the receipt. However, we found there is nothing specified in the receipt. Afterwards, they argued that they SHOULD HAVE TOLD the 30 day return policy during our purchase. We told them both of us can guarantee we weren't notified at purchase; otherwise we would have returned it earlier.

Lumber Liquidators was wonderful. If you go there, that would be the last place you need to go. I got some hardwood flooring that snaps in from them and their sales team was great. I knew what I wanted and they walked me through. They also made sure that I got what I wanted. Then I had a contractor come in and it took them a day and a half to install it. They told me what they were going to put down, everything I needed and how long it was going to take. It was an easy process. I love the quality of my flooring and the way it matches in with all my furniture.

I purchased pre-finished hardwood flooring 15 years ago from Lumber Liquidators (and it still looks GREAT), so I know about the products. This time, the service provided was excellent: especially with all the questions we had and changes to our order. Thank you sales people and delivery people for making it easy and a great place to recommend and come back to!

Termites ate my floor. I got Woodstock flooring from Lumber Liquidators and it was such a pleasant experience. I also got a pneumatic gun to put the flooring down and the sheet that goes over the floor. Their sales team was very good, helpful, and smart. Both of the guys who worked with me were knowledgeable and assisted me with the measurements and how much material I was going to need. Then I had someone install it and the installation took a couple of days. I like the quality of my new flooring and it looks great.

We had our hardwood floor from Lumber Liquidators because of the price and the proximity to my home. Their rep was very good, very informative and very cordial and samples were also provided. So far the quality of the flooring is excellent and I would recommend Lumber Liquidators.

The Lumber Liquidators reps were very professional and knowledgeable. I explained to them what I was thinking. They made certain recommendations and helped me choose what was appropriate for me. I bought some hardwood and the quality is great. Everybody is pleased with it.

The Bamboo floor (1/2 x 5) was installed without any problems. The Staff at the Springdale AR, Store were very helpful and I had the tools and supplies to install the floor. I will most like buy additional products from this store.

The type of wood that we picked required more nailing but the quality was good. However, Lumber Liquidators told us that the wood would get in at a timely manner but it didn’t. We ended up having to postpone our installation and we paid more for the people to come. Customer service was just whoever was at the store and it was frustrating that they kept saying that it would be in but there was no sure time. They said it would be in on Monday and then the whole week would go by and no answer. My mom dealt with most of it because I’m in school and she gave up and told me to call them. I got to a lot of dead ends when I called Lumber Liquidators. We were expecting it to be shipped to us by FedEx overnight but I got the product after a week and a half or two. The shipping was free and the people were really nice though it wasn’t a huge deal for us.

Back in January I made my last payment in my home and so, I determined to remodel the whole home, sell it and get out of that neighborhood. I purchased a floating floor from Lumber Liquidators, and though most of the sales reps were helpful, I didn’t get attended to right away all the time. We had to wait until either they finished putting in an order or whatever it may have been that they would do at the time on the computer. There were only certain people that would say hello. One time, I was returning a product as I thought that it had a manufacturing flaw in it. It was 15 minutes until closing, and it happened to be on the day that they received product as well and were trying to put everything into the store so that they could leave for the day. There was a young lady who was very slender and short, that seemed like it bothered her that we came so late, and she didn’t want to deal with it. She wanted us to have to come back the next day.

We’re big DIY-ers so we’re just looking around at different supplies that were available. We looked at what Lowe's was doing and then we looked at Home Depot too. At that time, Lumber Liquidators was running some clearance end-of-the-season stuff so we went in to see what they had. That Jefferson City bamboo was just what my wife had in her mind for flooring for our house and so we decided to do that. It was cheaper than with the other stuff we were looking at.

I bought flooring and received delivery on Nov. 1. On Dec. 13, I went to return 3 unopened boxes of flooring and a transition piece and was told it was after the 30 day return window. Our professional who installed the flooring said the transition piece was not needed. I was oversold material and that I didn't need. The salesman who sold me the material was the same salesman who refused to let me do the return. I called the customer service line and was told I could get store credit that would never expire.

I have been a LL customer since 2000 and their service price and quality are unbeatable. The store manager Darrel ** went above and beyond when we had placed our order and scheduled delivery, Darrell's contacted delivery fail him (they were too busy to make the promised date). Darrel loaded the order, 12 boxes of flooring in his SUV and made the delivery himself. That's customer service and that the reason that I will continue to be a loyal LL customer and recommend them wherever the conversation turns to home improvement and flooring.

The carpet was old and it was dirty, so we decided to go with wood floors. We purchased Acacia flooring from Lumber Liquidators and it is wonderful. The sales reps we had were two of the most awesome people and they were so helpful. They helped my husband with everything he had questions about. They were great in every aspect. We installed the flooring ourselves and it was not difficult at all. It’s because of all the help that we got from the people at the Lumber Liquidators store. We would recommend Lumber Liquidators to anybody.

I'm a contractor and I've been dealing with Lumber Liquidators for a long time. Their sales reps were quick, efficient and very helpful. They pop my name right up on the computer and then they put the products right in the truck. I couldn't ask for a better service. My business is to satisfy customers and the last time I was there I was trying to match a 30-year old floor. Their employees invited me bringing in a sample of the flooring that was in the existing house and they were able to help me match it up good so we were happy with it.

I bought hardwood flooring from Lumber Liquidators and installed it myself on my home's main floor. Their selection and pricing were what I was looking for. In addition, I had a great experience dealing with their reps. They were really easy going and helped me get exactly what I wanted. The product's quality is great and I like its fit and finish.

I am a General Contractor. This company is the WORST you can ever work with. Their products are the worst. You can't even complain. They have different samples on the "showroom" and you receive a totally different one. I am calling the customer care and they have no clue how to solve the problem. I have tried to contact the supervisor few times. ("Ohh he stepped out from the office.") They are pure BS. I will never, ever, deal with LUMBER LIQUIDATORS again.

I bought bamboo flooring from Lumber Liquidators. Their sales rep was very knowledgeable. He explained to me the different materials they sold and how they worked. I then picked out three that I liked and he gave me samples of it. When I came home, I looked at them in our house. I then went online and ordered the one I wanted, which was reasonably priced.

I purchased engineered hardwood from Lumber Liquidators and I love it so far. I and my uncle installed it and everything worked out as expected. The sales representatives were great however they don't have military discount. I've bought my underlayment at another location at half the cost of what Lumber Liquidators are selling. I got premium underlayment with the same construction quality like the factors, sound, and everything else.

I paid a deposit of $1000 for flooring. After downloading the requirements for the installation, I became aware on our new construction, the floor would have to be installed before our HVAC, which can't happen in New construction, making the warranty void. So I had to go with another floor. I never took possession of the product, though it was an in stock item. So no special order was initiated either. It will take 3-5 weeks to get my money back!!! That is ridiculous! If I were a person who had no cushion in the bank, that could shut down a project. Bad business to me.

I got the red oak engineered flooring from Lumber Liquidators which was good and easy to install, and I also bought maple from them two years ago. They provide good service and the sales rep helped me a lot, including with the timing of the shipment materials. He’s a really good guy and he knows what he’s doing.

My experience with the sales person in the store was top notched. The product and the knowledge of the sales person was outstanding. Ultimately I cancelled my purchase order due to rude and unprofessionalism of the installer. I was really excited to give my business to Lumber Liquidators until I encounter the phone call from the installer. Thank you.

Installed approx 400 sf of Bella premium underlayment and like amount of Supreme bamboo engineered flooring. Some difficulties with varying width of underlayment and getting tight fit of bamboo planks. Finished floor looks very nice. Install instructions should discuss edge/ door finishing.

The flooring is of excellent quality, and the instore staff are consistently well informed and helpful. I have done 5 successful major renovations using Lumber Liquidators flooring, including 2 duplexes and 3 primary homes. The click flooring is a real plus - no nailer, less bending!

AJ, Andy and Monica at the east side El Paso Texas store were so easy and helpful to work with and were attentive to the floor that would meet my needs and budget. My floor is beautiful and just what I wanted. Very grateful for their help. Service was so wonderful. Wish needed another floor! Thank you.

The staff and the product purchased was excellent. Everyone was nice and helpful and courteous. The selection of products was amazing. The price was great too. I would recommend this store to anyone looking to purchase floors or any flooring product.

The salesperson was very helpful in helping us find what we needed. The follow up emails with how-to's also look like they would be helpful, although my sons put down the wood flooring, Lumber Liquidators gave several emails with follow ups in case there were any problems along the way.

We were doing some remodeling for a rental property and we bought bamboo flooring from Lumber Liquidators. Their sales reps were good, very knowledgeable about the product and prompt. They had the quantities, too and everything worked well. Lumber Liquidators is the best place to get the best bang for your buck and I would definitely recommend them.

My problem is with the store. I have bought flooring for places I own/owned in Portsmouth, VA and Athens, GA. I have always been pleased with the service and products I received. On November 3 I bought some flooring at Denver store 1014 to install in a place I own in Breckenridge, CO (Sales Order #**). I picked up the flooring and some glue to glue the flooring to the floor on that date. At the time, they did not have transition pieces in stock. I paid for the 3 transition pieces (18 feet) and they placed the order.

I was not very impressed for the money I paid for this flooring.

The people who helped us were excellent. They were very knowledgeable and helpful. We go to the same store every time we need to order new flooring; Orange Blossom Rd, Orlando. We can’t say enough good things about our experience.

The female agent lied 3 times about delivery service and being a disabled person I had to unload 25 boxes of 7 ft material by myself. Although everything else is 5 star I will only give you a 1 star.

The communication and customer service is very poor. I had to call multiple times to speak to representatives. There was a problem with my hardwood floor order and I had to return my merchandise and order a better quality lumber wood. When an issue arises and the customer is unhappy. LISTEN to the customer (let them vent). Apologize and be empathetic and be genuine. Ask what can be done to correct the situation. Confirm problem corrected. I was not allowed by Jennifer, your manager in the San Jose, Ca. store on Blossom Hill blvd. to vent. She was rude, unprofessional,and unapologetic.

I am very unhappy with Lumber Liquidators right now. I bought a gray hardwood from them and their wood has been milled incorrectly. My professional installers who have been in the business for decades cannot get the lumber to fit together. It's very inconvenient because I've purchased the wood in October. Lumber Liquidators didn't tell me that it would take over a week to deliver the wood. Then they told me that it would only take 7 to 10 days for the wood to acclimate. When my installer went to pick it up they told him it would take three weeks to acclimate. They went the entire month of October.

We are extremely pleased with this Bellawood product. It was easy for us to install ourselves. We also purchased click flooring for a lower floor and are so very happy with the result. It was even easier to install than the Bellawood. The guys at the San Luis Obispo store are very knowledgeable and patient. They never have a problem with our numerous questions and advise us correctly every single time.

Purchase of 500+ sq ft of oak flooring - To start out, the finished product was beautiful. Getting to that point was a little difficult, having to deal with wrong deliveries and an unresponsive sales force. We had set up a time to install with our contractor, and the confusion and poor communications almost left us without flooring for over a month. Perhaps a training session on people skills would benefit your business.

Lumber Liquidators had by far the best price for our hardwood flooring and the quality was outstanding. The service staff was very helpful when we ordered and they were equally as patient when trying to schedule a pickup time. Paying half at order and half at pickup was great as well.

I told the salesman that I needed 3" flooring, the description said it was 3 1/4". I asked if that was because it included the tongue, he told me "yes" and I took his professional word for it. He was wrong. The problem is that I live 60 miles from that store, so I incurred an extra 120 miles and an evening to return the product. The second salesman was very professional in handling my return.

Very pleased with the product. Cynthia, the Assistant Manager at the Midlothian store was a pleasure to work with and helped with getting my order expedited and finding our product at another store and having it shipped directly to our residence. Ordered several boxes too many and the return process went very smoothly. Overall, we are happy with the experience.

The staff was very helpful and courteous. The wood flooring was good. However, I bought a few laminate straps to help with the installation and they were poorly made. I will continue to shop and refer customers here. I wish you would offer some kind of reward for referral business as I have sent dozens of people to your store.

Bought hard wood floor over 900 ft. Need more. Bought 200 ft more. The color did not match. They did nothing about it. Don't buy anything from Lumber Liquidators. They are ripoffs. I will never buy from them again. Stay away from them.

We bought 240 s/f of T/O click flooring for a good price, and it looks great on our beat up kitchen floor. Also very easy to install. Anybody w/ a couple of saws can do it. The people who managed the sale one male and one female were courteous, informed and made the transaction easy.

I was treated with care and educated on the different types of flooring they carried. It wasn't easy to decide which color and type of wood, but I didn't want the cheapest flooring which is Laminate, so I went with 1/2 inch Bamboo flooring. I was pleased with the quality and high grade. Thank you for the good service guys.

It took us forever to decide on a floor. We listened to the salesman and bought an engineered bamboo floor. We were going to go with the bamboo floor but were lead to believe this was just as good and took less time to acclimate. It looked beautiful! I was so happy until one night our cat knocked down a glass of water. Our floor which we were told it would take 24 hours for water to damage it took less than six! Very disappointed!! Two board ends lifted. They are over half-way in the floor. There is no way to easily fix it. After waiting so many years to get my hardwood floor I look at it and get sad. The salespeople were very nice but obviously misinformed. I grew up with hardwood floors and water never harmed them. My husband had taken the samples and set them in water overnight...nothing happened. Do not understand how the floor got destroyed. I will not recommend it to others. Just too hard to accept what happened!

The Manager and employees were very helpful with the hardwood I purchased. The hand scraped hardwood flooring I purchased was of very high quality and was very consistent in appearance and quality. I would highly recommend this store to friends and family.

Not exactly sure where to start off so I’ll just start off by saying Jim at the Stockton location was amazing!!!! Hands down one of the nicest and professional salesmen I’ve worked with. Understanding and not pushy. He helped my husband and I with every question we had Throughout the process and He took his time helping us and always made us feel important. He’s a great asset to this company and I would come back again and again because he gained our trust and that’s very important to us.

I purchased some hardwood flooring and this is the second time we’ve purchased flooring from Lumber Liquidators. The quality was fine as well as the sales rep. The last time I installed them myself but this time I was looking to get it done a little faster so I paid someone to install it. I would rather have everything done by Lumber Liquidators but their install price was three times what I paid for it. It could have been more reasonable.

We purchased the Morningstar XD Engineered Bamboo Flooring and are very please with the results. We chose to install it ourselves and the staff was very helpful through all steps in the process. Ryan ** was enthusiastic and helpful. If he didn't have our answer, he got one for us. I've already recommended you to a friend.

The staff at Lumber Liquidators were customer service oriented. They were able to answer pointed questions and make suggestions of flooring in my price range. As well they provided referrals for install. The installers were more than professional and did a wonderful and perfect job!

The same Great floor material and service I have come to expect from Lumber Liquidators. After completing many engineered and solid flooring projects the fine folks at Lumber Liquidators have always come through and the product is always consistently what I am expecting.

We put in a floor over 5 years ago and are remodeling. I moved an island cabinet and need to add to the floor. I called corporate office and they hooked me up with one of their stores that had some of the original lot that I install. They shipped to me in 3 day at a very reasonable price. Glad they keep good records at corporate headquarters.

Poor disinterested attitudes of those working behind the counter. Sometimes you can't reach anyone at all by phone. I called your installer who never returned my last call. After waiting 2 weeks, I learned my order never got submitted by the person taking it. I have called your 800 customer service number more than once to get a better response. The flooring was never installed. I called customer service again and then frustrated with the whole thing, cancelled the job 2 days later. I will never again use Lumber Liquidators for my flooring or wall needs nor will I recommend them to anyone.

Although the wood flooring material I purchased was at a very good price and it looks great, the wood surface scratches very easily so its scratch resistance is very low. As far as the service provided by your employees I would say that at the Commerce facility the guys were very helpful and knew their stuff. At the Murrieta facility it was a different story. Some of the employees (especially one) had no idea what he was talking about. Better training would prevent employees from giving out false info.

I am very happy with your products. I own several cottages I am renovating and have used Lumber Liquidators for all my flooring. I also love your butcher block countertops. The people at your Scarborough store are fantastic. I am especially impressed by the way they always are so quick to help you load up your materials. Never even have to ask. Try and get that at a big box store.

I purchased the governor's estate oak different widths and lengths for 5.39 a foot. I could have done better with a solid wood floor. The edge of the engineered floor is already splintering. I have to fill the areas with putty and stain it to blend in with the floor. Maybe a few more dollars I should have gone with a solid wood floor.

I went in to look at flooring, at first I was impressed with the knowledge the store manager had, I gave him my information and he gave me a quote. I started with letting him know I only plan on living in this house for 2 years so I didn't want to spend a lot of money. He pushed me to a product far more than what I went in looking for and (engineered wood) then would not take No for an answer on the padding he wanted to sell me. Finally when I said I would go elsewhere he gave me a less expensive product but then brought up 3-4 times that I "Bought the Cheap Stuff" when the material arrived based on my square footage that was accurate! Adding his 10% was an overkill by far and sold me so many additional trim pieces I did not need nor do I have any use for. In addition many material pieces were out of square.

The main part of the kitchen was well done and looked very nice. There was a small landing at the bottom of some stairs that was poorly done. Rather than remove the base board, install the flooring, then replace the baseboard; the baseboard was left on and the flooring poorly done up to it. There were no baseboards in the main room or I hesitate to think they might have done the whole job that way.

While the people I dealt with seem very nice, the instillation has been a nightmare. It is over a month and the floor is still not complete. Measurements made by them were wrong. I had to personally go back to the store five times to buy additional material. The original estimate was wrong, and after I paid the deposit they raised the estimate by almost 50%. It is ridiculous at this point

The staff at my local store was very helpful and the product that I purchased was very easy to install. I completed a small bedroom and now I'm ready to tackle a larger project of approximately 850 sq.ft. I will definitely purchase from this again in the very near future.

Ordered hardwood flooring for my living room after Lowe's had failed us multiple times! Had an excellent experience with each employee, the flooring was shipped in perfect timing and had ZERO issues. We ordered close to Thanksgiving and still had our floor within a week of ordering. We LOVE our new floor!

True to their word, the company has responded with a monetary settlement toward the shoddy flooring. Though there has never been a formal declaration of responsibility, I will accept there response and upgraded my rating to show that.

I was the only customer at the store. I had a online order ready to pick up. It took over 10 minutes for the guy to get the product for me. One of the biggest selling products. It shouldn't take that long. Now I'm finally ready to install it, but one of the boxes were the wrong product. I'll have to go back and sit through the painful process again.

I know that engineered hardwood is 2nd. quality and it has defects. The last order I bought over 3,000 sq. ft. for the whole house. I do believe that what I received has too many holes. Still, I can reluctantly accept it. But now, shortly after it was installed, the corners became warped and the whole floor on both floors looks strange. This is not good. I am not pleased.

Good pricing. The sales team was knowledgeable and professional. Received no hassle in returning the unused excess boxes of flooring and floor padding. They were also diligent in reminding me to pick up specialty items when they arrived. I would strongly recommend Lumber Liquidators.

Buying hardwood floor was very straightforward process. The staff in the store provide significant information before we made a decision. After a month, We returned 2 extra boxes and this process was also very smooth. I would like to highly recommend this store.

I have always been impressed with the staff and their knowledge. Anytime I step into the store they will always have the exact style and quantity that I need! Will always shop there for my wood floor needs! And I always tell my friends about my great experiences at Lumber Liquidators! Top notch!

Everyone was extremely helpful and knowledgeable on the products and the installation process. The floors were delivered on time and were installed on schedule. The whole process was seamless. We appreciated the professionalism and guidance that was given to us.

The whole buying experience through Lumber Liquidators was a great one. The staff was exceptional in customer care, helping my wife and me choose the flooring we wanted as well as plan for installation. I felt it really was about me, the customer. I'll never go anywhere else for flooring again!

Awesome service. Accurate with material. Great selection. All employees very nice and respectful. Had to special order some material and received quicker than expected right to my house so wouldn't have to make another trip to the warehouse. Would really recommend to family and friends.

The issue with Lumber Liquidators has been resolved with a $250.00 refund and an apology for the poor quality of the wood flooring product we purchased from them. Robert **

Mark is awesome, also there was a woman who helped (not sure of her name) very helpful, location NEEDS WAREHOUSE HELP, the wait is just too long to pick up order. Front office counter customer service is great order pick-up needs help.

This was my first LL experience so I was not sure how things worked. I visited the San Francisco store in Sept and told them it was more of a fact-finding experience because I was not sure how we would go forward on work to our parents' house. At that time, they explained that they only sold the product, and they recommended an installer. In November, when we were ready to do the work, we revisited the store and finalized our choices. We also learned that the business model had changed (since September) so that LL now sold the product and contracted the work. The employees there were very kind and sensitive to the fact that we were out-of-towners who wanted to get the work done quickly so we could return home. Consequently, they did what they could to complete the job as soon as possible. We appreciated that.

After installing 3/4 inch solid hardwood flooring in 50 houses, now I have 2 floors that are cupping. I took pictures and filled out a disclosure form provided by Lumber Liquidators. I was contacted by someone named Joshua ** last Thursday and promised to be contacted on last Friday. Since then no one has contacted me, even after I e-mailed them on Wednesday this week.

Everything went ok with the material and delivery. There was a delay in getting the material into the local warehouse which was frustrating. Cartons were all from the same Lot and no damage. That was important to me. Other than that, all is good.

The people in the store were very helpful. I bought a box of flooring that I wanted to see if it would look right in my renovation. I was never told that if the box was opened that it couldn’t be returned. The only reason I bought it was to see how it matched with everything and now that I don’t like it I am stuck with it.

Great people to work with in North Charleston and West Ashley! Make sure you mix and match boxes of flooring. They gave me this tip and we are very thankful because there is so much variation from box to box. We put the flooring in ourselves and it wasn’t that bad, however it was time consuming. I will pay for install next time.

Adding an addition to my house I opted to go to Lumber Liquidators, since in the past had purchased and love the finish product. I was overcharged on a clearance purchase. Unable to find the receipt I went in. Manager gave me the refund no questions ask. That’s service!

Great service, prefinished flooring package well. Returned the product without problems. Would recommend people to purchase flooring there. Staff really knew their business and was prompt to help us as we enter the store. We will most likely purchase there in the future for other flooring needs.

Recently changed out carpeting for bamboo flooring from Lumber Liquidators; same product I'd purchased a number of years ago. Staff is always helpful and I've been happy with product and pricing. I've recommended Lumber Liquidators to many friends and clients (as a Realtor) over the years.

Service for purchase and pick up was great, product is good at a great value. This job was for a friend which I referred to the company and I will continue to use Lumber Liquidators as a primary source for flooring needs for future buildings.

Brazillian Oak hardwood floor was selected to install in home, which is very good in look after final installation. Representative helped us about to select hardwood based on modern look, design, reliability, easy to install. Definitely recommend others to order their hardwood from Lumber Liquidators.

Initially shorted about 30 sq feet of RLC Red Oak flooring. A Lumber Liquidators social media specialist reached out to me and offered an apology for the confusion and issued a refund. I'll consider this matter resolved satisfactorily.

I am truly pleased by how Lumber Liquidators Inc. took my concerns and experiences seriously. They reached out to me and listened to me. Ms. Sandra ** and LL Inc., offered a generous and kind resolution that was not necessary but greatly appreciated. Thank you. They really made me feel appreciated and valued.

I bought and paid for my flooring and installation this summer. I'm still waiting for my floor to be repaired correctly. This will be the 3rd attempt to fix my floor. All this began a few months after install when received a nearly 2 inch splinter through the center of the ball of my left foot. I have had communication with Sandra and Stefani in the "Customer Care dept" and I assure you they do not care. I was told by the store I bought my flooring from that Stefanie lied to me regarding available installers in my area. I have emails and photo's documenting this entire experience. I'm holding onto all of this documentation as I'm afraid I may need it for a future legal battle with these crooks. I've been treated as nothing less than a burden, and Stefanie has especially made me feel that way. Each repair attempt was over 30 days between attempts in the mean time leaving me with dangerous flooring I had to cover up to avoid my family and friends being injured by it.

Great product but very bad sales policy. I had to pay 50% in person which made life very difficult as the order was in San Jose and I am in NH! Finally had to have my brother pay and pick up. Store manager said it was losing plenty of business. Stupid stupid stupid!!! They did not lose mine because I really like the product. If not I would have gone elsewhere. Awful!!

This is our 3rd time purchasing flooring from Lumber Liquidators. Everytime has been a great experience. Awesome installer for our 2nd purchase. Sales people are also very helpful. 1st purchase was bamboo for our last home... Then hardwoods for our new home.. Now cork for our pool room. We highly recommend them. Best prices... No sales pressure... Great service.

Lumber Liquidators 8204-B E. Park Meadows Dr. Lone Tree, CO 80124 720-259-4370 Store149@lumberliquidators.com.

South Hackensack L.L. failed to deliver hardwood floor on time as promised. They also failed to acknowledge and admit their fault. I requested South Hackensack L.L.'s manager to call me regarding failed delivery. It's been almost 2 months and haven't heard anything from the manager.

Lumber Liquidators was recommended by my friends who are in the building business. I purchased some hardwood flooring from them and their reps were quite helpful. They pointed out a couple of things that were incorrect, and they called my builder at the time who confirmed that the sales rep was correct. So far, the quality of the flooring has been good. I bought the natural red oak and there were very few pieces that have more of a greenish tint to them. A couple of months ago we put the flooring down and afterwards it kind of stood out a little bit, but not too bad.

I've had several purchases from Lumber Liquidators, and each time has been a great experience. I had recently made a choice of flooring from them and then when we got it to the house, we didn’t like it. And we even had put some of it down. I called them about it and they told us that they would trade it out for something else and they did. It was delivered so we’re putting it down and it’s beautiful. We love it. The guy who handled the first transaction was good and then the guy who handled the second transaction was nice, too. They went overboard to make me a happy customer.

I visited Lumber Liquidators In Oxnard, CA. Asked salesman if the laminate floors will scratch from our small dogs. He said it was ok. Installed on 11/16. 1 yr later and ruined from scratching & have installation issues. Lumber Liquidators gave us $300 credit and installer won’t return calls after inspected. Thinking of suing if I can’t get resolved.

I got the house and purchased 2,300 sq. ft. of hardwood flooring from Lumber Liquidators. I did a click and lock bamboo with the transition strips and risers. The reps in the store were great. They were very friendly and helpful. However, I’m not happy with the flooring. It's splintering. My daughter could have cut her foot open quite badly with one of the splinters. We went through the whole process of taking pictures and sending it all in. They sent out their specialist guy to check the humidity and my installation and his end-report said it was normal wear and tear.

We are replacing all of our floors with luxury vinyl plank. The area is 1770 square feet. We walked into the Bend, OR Lumber Liquidators and saw a sample that we liked. We ordered the materials and delivery took more than one month. The material arrived and looked nothing like the sample, it was impossible to install (wouldn't click together) and the seams were puckering. Our installer, who has installed over 2,000 floors advised of the poor quality and suggested pulling the plug. We did as the flooring looked horrible. We have since found out that the floor has been discontinued.

Lumber Liquidators was good to deal with. Their sales representatives were all excellent. The bamboo flooring I bought from them is fine too and has an excellent quality. I installed it in the double wide trailer and I’ve re-done the whole interior.

The sales reps from Lumber Liquidators were very helpful and good to us. They also answered all our questions. We purchased bamboo flooring and everything got delivered fine. We’re well satisfied.

We purchased engineered hardwood flooring from Lumber Liquidators because we were building a house and they had what I wanted. When I went to get it delivered, they lied through their teeth. They would say that the truck is on its way but three days later we still don’t have it. We only live two hours away from them. It would have been fine if they said that they are having trouble getting it but they shouldn’t say that it’s on the truck and then it did not show up. It was frustrating enough that we won’t use them again. The product, however, is nice and I’m really glad we didn’t have them install the flooring because we’ll still be waiting for the floor. My husband installed it and it’s absolutely beautiful. It’s an engineered Brazilian cherry with a 50-year warranty on it.

We got two different types of flooring from Lumber Liquidators. One was a vinyl and the other one was a hardwood. My in-laws own a cottage in Breckenridge and we had to remove the carpet and put in the vinyl flooring because it’s much more durable. And then, we have a room in our house in Stapleton that had carpet that needed to be ripped out and replaced, so we just did that with the one room for us. The quality is great. The people from Lumber Liquidators were knowledgeable about what they're selling. They were also nice and helpful. However, when we picked up the second flooring, they didn’t explain to us that we needed to get a different gun in order to install it. So the installer had to go back and pick up a $100 gun that we now have in our car which I no longer need and they didn’t take those back. I wish that there was an option of renting it. Nevertheless, the cost of the flooring was fair and it was a great deal.

I was on schedule to get something from Lumber Liquidators but I didn't go through with it because I found something else I liked. But they have a good selection and their sales rep did a great job. He was nice, straightforward and informative, too.

Lumber Liquidators had exactly what my wife wanted and they had the right price. We bought some wood look tile and some engineered bamboo flooring. We were in the store about eight times and the rep was nice every time. They had a sample of the flooring we picked out but I would have liked to see the product on an LED screen where I could see what they looked like. Also, the ones they had on the floor has been discontinued. Other than that, the products are very good. I put it down myself and it went down nicely. We went in there the other day and my other friend bought some of the bamboo floorings for his house.

The customer service of Lumber Liquidators made the whole experience of ordering a floor very positive. I have heard about them from a friend, and then, I went to their website and was really pleased with the price. Then I went to the store and visited them in person. There were two gentlemen who helped me, and I was able to pick something out. And I shopped online a little bit. In the interim after my first visit and after looking around online, and getting a few samples from other stores in the mail, I decided that I liked the first thing I’ve seen at Lumber Liquidators and they have the best value so I went back. And they wrote up the order. I was in the store for a total of three times and I bought some engineered hardwood floor. I'm pleased with it, and it's working pretty well.

We recently purchased cork flooring, bamboo flooring, and moldings from Lumber Liquidators. The sales rep in the showroom was helpful, friendly, professional. They sold us a few things we didn’t actually need but they turned out to be returnable so it wasn’t a big deal. Some of the original order was damaged but everything that wasn’t damaged was good. The cost was also good. I hired somebody to install the flooring but it wasn’t somebody from the company, and they said it was fine to work with it. Some of the moldings were warped so that was not easy to work with and had to be returned.

We purchased some mid-grain laminate flooring in dark color from Lumber Liquidators. If I asked the sales reps questions, they answered them and I didn’t have any problems with them. I had my installer do the installation and I’ve been happy with the quality of the flooring. I would've liked it though if I could've saved more money but other than that, my experience was good.

This review is regarding the location at 942 Blossom Hill Rd, San Jose, CA. The professionalism of the manager is inappropriate. When I visited the store for the first time, I had to wait for 15 minutes to even see any employee on the floor. She apologized for the wait time but explained that she just fired everyone because they were eating pizza in the back. Another time, her 2 kids were running around the store... again, a long wait time. I special ordered a product in July, and as of today (11/26), I still haven't received them nor despite several calls, they can't tell me when they will arrive. My contractor is waiting for the product to finish the job. I've escalated to the Region Mgr, but he doesn't return my calls either (both the Store Manager, and Corporate Customer Service said they e-mailed him several times to call me).

My husband and I got affected by the flood so we bought from Lumber Liquidators some tile wood for the kitchen and the breakfast area and then we bought oak wood floors for the living room, the formal dining and the TV room. The sales rep was really good and very helpful. I had gone by to look at all their products ahead of time and then I brought my husband back for the second visit, and that’s when we made our decision. I really like the flooring. What I purchased came out beautiful and I love the color and the awesome feel of the wood. I had a very positive experience with Lumber Liquidators. In the future maybe they could recommend the type of glue when a person chooses a particular floor. That day I came in, I looked at five different types of wood but we never talked about what glue goes underneath it.

12 years ago, we bought some cherry wood flooring from Lumber Liquidators and this time, the sales reps showed me what was the best product. I had questions and they had answers. They knew the product well and that helped me make decisions. They have good prices too. We hired an installer to put the vinyl flooring in a rental house and then bamboo in the new house we're building. So far, everything’s fine.

We have hardwood everywhere and there was an addition at the back of the house so we wanted to put down wood that matched the rest of the house. We purchased the hardwood floor like the gunstock from Lumber Liquidators and we also purchased the pad that goes underneath the gunstock floor. And then we also recently bought the transition piece. My husband and I talked to the sales rep and it was fine. We were able to do half down then we paid for the rest of it when we took the rest up so that was nice.

It was time for an upgrade and I purchased some bamboo flooring from Lumber Liquidators a couple of months ago. The sales reps were helpful and I’m happy with the quality of the flooring that I installed myself.

I looked at the review websites before I made my purchase. I tried to validate the complaints before making the leap. Honestly I do not share the same experiences that others have had with there flooring. I own a restaurant but I am handy, I am in no way a professional. We already had hardwood flooring installed on a different level of the house, and wanted to finish the job upstairs in the bedrooms. We got estimates for 15k and my son and I did the job for around $4000.

We helped our children buy a house and we totally did the whole entire house. I did everything except the kitchen and dining room in solid bamboo, which we bought from Lumber Liquidators. We also used the glue they recommended. We had used Lumber Liquidators in the past in Nebraska and it looked fantastic. We loved it. The manager, Michael, was also fantastic every single time. He did the sales and also helped with the loading. However, they were grossly understaffed and there were people waiting.

I knew the square footage of the materials that we needed. Approximately 500 sq ft. The order was placed for 700. I had already added in the overages for cuts and angles, and attempted to explain to the salesman that I was pretty sure I was right. We ended up returning over 200 sq ft of materials and glue and all of the cord around since he ordered the white, not the oak. I’m completely in love with my floors, just not the extra trips to return the unneeded materials that I asked not to be ordered in the first place.

I was remodeling the second floor of my house and we wanted wood flooring so we bought bamboo flooring from Lumber Liquidators. I love the wood flooring and I love bamboo. It stands out better than anything. The color is called antique brass and it went with the rustic theme we have going on in our A-frame house. I paid a lot of money for the flooring but they keep on popping and splitting. We did everything that we were told to do as far as setting it out. Before we even started putting it down, we set out for seven months which should have given it plenty of time to dry, but it's still popping and coming out so I'm not happy with it. I paid the first round, which was at four grand, and I've had to buy replacements.

I'm an installer and I was in charge of getting stuff for the homeowners because they wanted me to do a turnkey full materials and labor, which was a pick-it-up kind of thing. Lumber Liquidators was close, so I went with them and it worked out. They have a full selection, from the medium line all the way up to the expensive stuff. However, some of their higher-ends are a too pricey for what they are. We were mainly looking for a color to match the cabinets really well. I got a laminate flooring from them for a medium-priced home and it was affordable. They handled everything very quickly and conveniently. I had to return a box that was left over and it was returned alright.

I knew what flooring I wanted and I didn't want to run out so I already got them from Lumber Liquidators. My interaction with the sales rep was fine. She was just hired but she did well. She was trying to figure things out and I threw a lot of curve balls. I ordered the product, put it on my credit card and then I had it checked from the contractor, so she had to refund me and resell it to me under the contract. It was confusing but it all worked out and she took it well. The house is being built and the contractor is going to install the floors after they put the drywall up.

I would never think to go to the store normally. It is in a very bad area. Or so I thought at the time. Once I actually went there I found out it was not so bad. In addition to that the staff were excellent. The lady manager I forget her name I think it was Lynda, Was very helpful and did not talk down to us. We ended up coming back to order the wood floors for three rooms. We even had a price match two weeks later which they honored without any problems. Shipping was a surprise it was just one guy in a small van. However he was able to load each of our 30 boxes into our house within a very short period of time. He was very strong! Overall a very good experience. Thank you.

I bought antique strand bamboo flooring from Lumber Liquidators on three different occasions back in 2013. One was when my washing machine overflowed so it screwed up a little bit of my floors. The sales representatives helped out a lot. They were quick and definitely knowledgeable. The flooring is exactly what they told me it was going to be so I like it. However the same flooring was a little different color so I had to rip off everything and mixed and matched. It was easy working with the product though. It’s expensive but the price is about the same everywhere. Besides, it’s good quality flooring.

This is the third time I've bought from Lumber Liquidators. A couple of weeks ago, I got the flooring. I just got the two transition pieces this week to go with the floor. The sales rep was pretty good and he took his time. I already knew what I wanted because I had purchased it about a year ago. He mostly helped me with the other questions that I had. Even when I asked if there was a military discount, he said, “Yeah.” That was even better.

I purchased the green hardwood from Lumber Liquidators because my old flooring was already 17 years old and had ripped off the carpet. When we went to their store, we didn’t know what we’re going to buy. But, their sales reps were great and helpful. There were three different grades of hickory but the rep sold us the least expensive one when others would sell the most expensive ones. He was also knowledgeable. There was a little bit of green within the flooring, which I called swamp, but he prepared us for that. We also got a lot more color and craziness on the wood which we wanted. We bought a little bit of extra but it was worth it and it worked out great. I have installed the flooring and it has been easy. I love it.

Very friendly and informative good quality product and easy to use. Arrived when they said it would. Everybody really likes the floor. I guess that's about it, not sure what else I can say about it. Nice floor, easy to install, priced right, the salesmen were really good.

I have purchased from Lumber Liquidators twice now. The first time was for my two rooms and the hallway, and the most recent one was hardwood floor for one room. The sales reps that I have dealt with have been nice but the most recent one didn't have the answer to my questions and had to call somebody else over. Also, the branch I went to was one box short. They did not offer to ship what I needed to the store I went to, which turned me off. I had to rent a truck and drive all the way down to San Antonio to get the quantities that I needed.

Everyone was very helpful, knowledgeable, and wasn’t overbearing because my wife and I looked through a lot of samples and made decisions. Lumber Liquidators gave us our space when we needed it. Their sales rep was there and was very attentive whenever we had questions. Everyone in Lumber Liquidators was very helpful, knowledgeable and wasn’t overbearing. I’ve always been very happy with them. I purchased flooring from them three different times. The recent purchase was some maple finished hardwood flooring and the product was great. The shipping came in faster than they originally expected it to so all things were good. I haven’t fully installed it yet myself but it is easy to work with.

I was trying to reorder some hardwood floors and I had a bit of a difficult experience with Lumber Liquidators. I had some water damage and needed to have repair work done. They didn't have what I needed in stock at this store, so I had to order it from California. I finally got my stuff but I had to make numerous phone calls. The first two people I spoke with never called me back. Finally, I spoke to Travis and he was very helpful. I've ordered lots of woods from them and their products are very good. They've been very helpful when I've gone to their stores. However, trying to reorder stuff is a pain. I have friends that I have recommended Lumber Liquidators to.

I bought some hardwood flooring from Lumber Liquidators and their store staff was great. I initiated the order online and when I went to pick it up, they were very helpful loading up the stuff. I installed the flooring myself and the quality of the flooring is okay. I had done other rooms with the same product so I knew what I was getting into. It was a good experience and I would recommend them to a friend.

My experience with Lumber Liquidators has always been great. I recently purchased a Shaw 2 ¼-inch, ¾-inch oak flooring from them. It was time to update the floors because I have a dog and kids. We thought plywood surfaces on the main level of the house made sense. Their sales representative was knowledgeable. He has clearly installed flooring before as much like I have. So, he gets the difficulties and things that go into installing the floors of this nature. For his knowledge, he’s a huge asset to Lumber Liquidators to be able to provide information and flag things normal homeowners won’t be able to understand or help them through, not only with sales but with the installation process too.

I purchased Morning Star engineered bamboo flooring from Lumber Liquidators. It’s a click-lock stuff in an oak finish and it’s my second purchase. I bought enough to do the floor but couldn’t do it because what came out of the box had way more of these two-foot pieces in it that I wasn’t able to utilize and not enough of the four-foot pieces. I had to go back and buy more, but they didn’t have more at the store in North Austin and I had to drive to South Austin to buy them. What they had down there were boxes and I saw only long pieces in it, and it was perfect.

I purchased some ceramic vinyl floor planks from Lumber Liquidators back in the summer and then I recently purchased some pre-finished oak hardwood. I've looked around, however, the vinyl plank I bought was the only product suitable for what I was doing and only Lumber Liquidators had it. Then the last one was for a small project in the closet and it was where I could buy something close to that stuff cheaply.

Do yourself a favor and shop at a big box store like Lowe’s, Home Depot, Menards etc. for laminate flooring!!! My wife and I recently built a home and cut a deal with the builder where we did approximately 30+% of the work. One item in our scope was ALL of the flooring. We decided on laminate, and chose LL, for two reasons - (1) they had a color that was the closest to what we wanted and (2)** they said that they would PROVIDE A REFUND FOR ANY UNUSED PRODUCT. We were told by several store managers at several LL store locations that if we had product left over, we would be refunded our money as long as it wasn't damaged. Well folks I am here to tell you that is an OUT AND OUT "LIE"!!! After arguing with the store manager (in front of customers) for over an hour, the manager of the Newark Delaware location, contacted corporate LL, who in turn allowed for a "credit" of the product returned.

I was surprised at the quality of the product, it was considerably lower that I had expected. The example in the store had very little variation. I expected more variation (which I got) but I did not expect as many knot holes, worm homes, un-sanded spots, shaved edges, and general blemishes. There ended up being a lot of waste, all and all, two whole boxes of unusable pieces. 2 stars for the builders pride butterscotch oak product. I cannot speak highly enough of the crew at lumber liquidators. The employees were knowledgeable, helpful, and overall great. Five stars for the employees.

The recent transaction I had was to repair my floor that had been installed incorrectly. Unfortunately it was right after the warranty had expired. I was told that if it happens again they would have to replace most of the flooring at my expense even though the installer stated it was put in too tight.

This was my fourth time purchasing from Lumber Liquidators and the service was good. But I don't like the hardwood flooring I bought. They have a space and it doesn't lock properly. The company should know this should be locking and there shouldn’t be some gaps there.

The flooring we ordered for our foyer was fine, however arranging install through Lumber Liquidators was a mistake. No accountability for issues and poor follow up. Several weeks since the install and we still have issues that we can't have not been able to resolve. Biggest issue though was the quote increased dramatically after we had already signed and paid for it.

We had carpet done but we always wanted wood flooring. So, when the carpet got flooded, we ripped it out and installed wood flooring from Lumber Liquidators ourselves. We had actually gone back to them a couple of times because we had flooding in our house which was a problem. But the product quality was very good and it was easy to work with, and the cost was good as well. Their sales rep was also very helpful, knowledgeable, professional and courteous. He demonstrated the scratching that it would stand up to and we were really impressed. They were a good company.

Lumber Liquidators is cool and I appreciate everything they do. I used to install for them and they are good people. I give an A-plus for everybody. I like the St. Peter people better than the Fenton people. The guys at the Fenton store are so helpful, it's unbelievable. They've never installed a thing in their life but they get it. The St. Peter store is right on. They must've hung out with somebody that installed for a while because they know what they're talking about.

Engineered hardwood flooring - Natalie ** at the No Austin store gets a special mention. She went out of her way to help me. I saw her later that day for pick up and gave her a huge hug! She is a great employee. All other staff were very helpful at NO and SO stores. Thanks to all!

We just moved here about six months ago and there was brand new carpet in here when we moved in. Unfortunately, it was really an ugly color. I call it dirty gray. I'm a bright color person and it was like "Oh, blah." So, we had to make the home our own so that's why we purchased flooring from Lumber Liquidators. I bought some engineered bamboo flooring and it's awesome and beautiful. It's hard to keep clean because it's dark and I have two dogs but it's gorgeous.

As a second time purchaser I didn't anticipate any problems with a return. But, I purchased two buckets of moisture barrier at $179 each on Oct 3, 2017 and since I live 3 plus hours away wasn't able to return them until Nov. 9, 2017. They had both clearly shown they were not opened!! I was told there is only a 30 day window for returns. So, since I was 6 days late on the return, you are going to lose a customer. After my kitchen is finished, I'm planning on doing the rest of my house. Which means you lost over $15,000.00 in future purchases because of 6 days late return and bad PR for anyone I share with my negative experience. Not a satisfied customer!!! The manager also implied the moisture barrier was expired so I was sold a product that had already reached the end of its life IF this was true!!!

I had 1500 sq ft of floor installed in my house in 2014 and the floor began cupping almost immediately. I informed Jared ** and LL (even after being assured that the floor could be installed without a moisture barrier) and no resolution still after 3 years of nothing. LL has atrocious customer support with little to no accountability. No one to call and resolve issues. I tell everyone that asks not to use LL and save themselves misery. 3 years, $20k spent and my problem is still unresolved! Feel free to contact me.

I purchased a threshold from Lumber Liquidators today while a couple of weeks ago, I got about 2,400 square feet of hardwood from them. Their sales reps were always friendly, relaxed, in a good mood and there to help us. I've just completed my whole house with Lumber Liquidators’ flooring and the quality has been top-notch. I installed it myself and it was fairly easy. I like the finish and color of the flooring, as well as the guarantee on it. Everything is good with this company and I would recommend them.

I used to work for a contractor from Lumber Liquidators. Lumber Liquidators has good prices and the quality is great that's why I went with them. I used to have the floor laminate with them to put in my house's basement. The quality is super good and I’m really pleased with the floor. Then recently, I bought a flooring nail gun.

We get the best help and advice at the Topeka store. The salespeople are never in a hurry when they help us and have the answers to all of your questions. We are happy to use their products on our custom homes and our show homes alike.

Over the years I have spent $THOUSANDS from LL. I bought 12 boxes of hardwood (Bellawood) in July because it was on sale. I just finished my flooring and had 2 extra unopened boxes that I wanted to return. I ordered extra because they strongly recommend ordering 10% extra. When I took the boxes to my Rancho Cordova, CA store, I was told I had the product too long and wouldn't return it. Even though they have the same product. Poor customer service!!

I want to say that while we initially had a rough start with our purchase (wrong flooring ordered) and then a frustrating experience with the CS rep, once the correct person got involved I’m very pleased with my experience. The bamboo flooring looks amazing. I also need to give a big thumbs up to my local store (Redford, Michigan). The folks there handled the exchange speedily and went above and beyond for me.

I bought Bella Tudor Brazilian Oak from store 075. We had searched everywhere, and the look and cost of this flooring fit our taste and budget perfectly. Javonni ** proved to be a personable and knowledgeable salesperson. Upon starting the flooring install, it was apparent that the job was going to be very difficult. Many pieces were warped, slightly different widths, slightly different heights, and the tongue and groove didn't fit snugly... All making it extremely challenging or impossible to get the pieces to lay down flat. Edges and corners poked up all over the place unless I carefully shimmed every piece. On top of this, a lot of material was completely unusable. I spent a whole month installing what should have taken a couple of weeks at most.

Our new floors look great! I was pleased with the quality of hardwood choices. The price was quite reasonable. I was amazed by how quickly the installation process was set up - and by the quality of workmanship by the group who showed up. They did exactly what they promised (and more). They cleaned up after themselves every day and were very professional with their communication all the way through.

This was the worst experience ever. I’m still very unsatisfied with my flooring. I have three bedrooms that have mixed and matched tiles throughout the flooring and none of them match the original living room flooring I originally showed the store. They would only give me a store credit instead of issuing me a full refund and now I’m stuck with money I can’t use and flooring I hate.

I have always known Lumber Liquidators to be a very reputable company. I was very pleased with my purchase of red oak raw wood flooring. However, in returning one bundle, during my travels back to the store, it rained and the bundle was surface-level wet. The clerk refused to take the bundle back after clearly seeing 99.8% was still dry. The water had only been present on the very top layer and that top layer was not even fully wet.

No problems at all with the people working at the store - they did a fine job. The select-grade unfinished red oak however did not meet expectations - the bundles were also almost all short boards averaging about 20 inches in length - nothing much at all over 30 inches. Also the bundles were tagged select but stamped "common" on the wood. The guy said he would give me the price for common instead of select, which was a nice gesture but negligible price difference. I should have just cancelled the order once I saw the product, but I wasted a bunch of time hauling them home and then bringing them back to return. Found a much better quality product (including 4, 5, 6, 7-foot pieces) at slightly lower price at Lowe's.

Both locations were very friendly and helpful. Bought from both. College Park where I live and Waldorf closer to my home. Only issue was the amount of time to wait for them to put in my truck. Both times was fairly long. But in the showroom they were very very helpful. Both areas were extremely nice and helpful. Which is very important to me since I am a Disabled Veteran.

I ordered and received your product (Bellawood Prefinished Hardwood). Has some issues with some of the wood due to irregular widths. Called the number provided and received some replacement boxes without any delay. Also ordered the wrong floor vents and they were also replaced without any delay. The Professionals at the La Vergne TN office were most helpful.

I came in looking for 3/4 by 2 1/8 pre finished oak for the large loft of a house I am remodeling in Kensington. The staff was very professional and showed me my options. I was impressed that everyone there really knows their business. I chose the top of the line Bella Wood Select, and bought 30 cases of it. The staff gave me good advice on a underlayment (1/4" plywood) and instructions on how to acclimate the wood.

The quality of the flooring is fantastic, the cost cannot be beat. I am a return customer and highly recommend Lumber Liquidators. The salespeople have helped me do color match and find ways to save on costs and remind me of any needed materials. The employees are very knowledgeable.

We purchased flooring in 2007, and loved it. It got water damaged approx 4 was ago. Our flooring is no longer made, we were told, "Sorry nothing we can do." We will have to replace entire floor. I would think if they really want business, they would offer discount on new floor

We have bought a bamboo floor for Lumber Liquidators and we need some extra boxes to repair some. Product was discontinued and Miami store had 3 boxes. While in the store in Rock Hill, SC we were told shipping would be around $30.00 a box, but once we called Miami we were told shipping would be more than $250.00. According to them because the company they use is expensive because they protect the product good enough that all boxes would ok when we will get them. That wasn't the reality. A WHOLE BOX WAS DEFECTIVE not even one piece was ok. No secured coverage. So now we will meet with the contractor that is doing the job and cross our fingers hoping we will have enough for the place we need to replace.

We were very pleased with the wide range of flooring and knowledge of employees when we went into the store to pick out floors for our home. We went in several time times before we were able to choose and the staff was patient, helpful and knowledgeable. Have highly recommend to anyone looking for flooring especially from hurricane Harvey damage.

Just finished installing new wide plank oak floor in kitchen. It looked so good when we were finished we decided to install same product in family room. We knew the flooring we bought was a discontinued color but your crew in Shrewsbury MA store found me enough of the same color in another store and had it shipped to my house at a great price. Very happy.

We purchased and installed ourselves 3000 square feet old hardwood for our farmhouse we restored in 2009 and it went in and is still perfect. We recently purchased a cabin in the northern part of the Adirondack mountains so when it was time to do some updating we selected Bamboo Flooring from Lumber Liquidators to be exact 1/2" x 5" Antique Click Strand Distressed Bamboo. What a great product. It went in super easy and LOOKS AND FEELS GREAT.