LL Flooring Reviews

I was told by the floor salesperson that they were going to hold half the order since it was too much for me to take safely. When the order arrived I was surprise to see them dumping all the floor, underlayment and base in the back of my SUV which scratched and chipped away the inside of my car. I was very disappointed when they lied about something and then I expected to get some service that only deceived me and damage my property because I was not prepared for the entire order.

The staff were very helpful with the purchase. They gave us courtesy call/reminder about the pickup of the purchase. They were patient when we tried to fit the order in my husband's car but didn’t push through since it was small.

My contractor, one of his subcontractors, and myself went together to purchase flooring for my kitchen. We all told the lady who helped us, that the flooring was going in my kitchen. We were impressed with the 100 year warranty and the finish on the red oak bellawood I chose. No one told me the flooring was soft until we ended up with several marks (dents) on the floor. I feel the worker should have told us that the flooring was soft!!! Now, I am stuck with flooring that is marred. Tell your customers the truth... You will lose customers over this. I have an entire house of flooring I need to redo. I won't be using Lumber Liquidators.

We were trying to match existing hardwood floors when we visited our local store. We received great service and beautiful hardwood floors at a very reasonable price. We are totally satisfied with the service and quality of the product at Lumber Liquidators. Would totally recommend to all our friends.

I am pleased with my purchase from LL. I was a first time customer and felt very comfortable with my purchase. The representative was very helpful and was patient with me. The flooring I chose was in stock and it was the last one. I just installed it in my closet a couple days ago and it looks really nice compared to the concrete slab that was there prior to the installation. I was trying my best to match the floor color with the color I have throughout my house but it's a little darker than I'd like. Where my foot is is the hardwood floor color throughout my house (see below picture), but it's no big deal since it's in the closet. I'd recommend coming here.

Redid my family room floor, had excellent service. Only nitpick is that different manufacturers make products to different specs (e.g. height and/or tongue and groove matching), so I had to return a batch that didn't match. I had to match samples together to get two selections to work together.

I have been going to New Cumberland store for a few years. I’m a contractor and buy a lot of flooring there. Tyler the manager is always quick to help me out. If I need something he goes out of his way to help me. I would give 10 stars if I could. He is the reason I Buy all my wood, laminate, vinyl click. I can’t say enough of his willingness to help me out. Also, Dave that works there is always will No to help me. Also Tyler trained him well. You have two great employees in Tyler and Dave...

Jake at Fredericksburg, VA., LL has always been extremely helpful, answering all questions and never tiring of my numerous visits to the store. My floors are not in yet but the product I chose will look great, no doubt. I'll post pictures when it's complete.

Purchased engineered flooring. Was described as hard and durable. Come to find out the flooring is soft, mars easily, chips easily, dents easily. Would not recommend this product to anyone at this time. Completely unsatisfied and believe I was misled about the flooring quality.

We had a great experience with the store. We did install the flooring ourselves. I would recommend this place to anyone. They have great deals. They were really knowledgeable on what kind of materials you will need and have anything you need to get the job done.

Called to get an order of flooring to match what was currently put in our house months back. He looked up the first order to match. Placed the order and paid a deposit. Picked up the order and brought it home. It all worked out great. Thank you.

The staff was very helpful. Helped me at what I was looking for. The only issue was I bought the wrong door transition and when I returned it I got the right one. The only thing is the way they give me credit on the first one then they added the second one. Later went to buy more wood because I didn’t have enough and was charged more because of the credit from the transition piece before. Very confusing. Would have been better to give me my money back from the first one and charge me for the second one. Instead of giving me a store credit and charging a different amount.

We needed to replace some damaged hardwood flooring. When we went to Lumber Liquidators, the flooring we needed was out of stock but the sales person contacted other stores and found the flooring that we needed. The new flooring is in place and looks good.

Thanks for the great help and timely delivery. Very helpful to have my customers name and previous order in the computer so we could order more flooring, I will recommend future customer to you guys. Also thanks for the great help loading flooring in to my truck.

Excellent customer service and products. Reasonably priced. I highly recommend Lumber Liquidators in Pensacola. I look forward to doing more business!!! I will gladly tell my friends where to shop for flooring when they are in the market. Keep up the good work.

In 2007-8 we put down this flooring (rustic red oak flooring) in our downstairs rooms. Several years back we decided to do our upstairs. We found out that you no longer carry the same finished flooring. Well some of the flooring we put down in our living room has lost its finish. Don’t know why but we suspect Water because the damaged flooring is in front two different doorways. I was trying to find a stray box to replace some of these damaged pieces. I was told, "None. Nowhere!" If by chance you can check my purchases and find some we’d appreciate.

The product is quite nice. 29 days after installing the 580 sq ft in the living room I decided to do the hallway as well. When I bought the additional bamboo (and returned some unneeded items), the price was 10 cents lower so I asked for a price adjustment on my initial 657 sq ft purchase; the clerk told me that it would need to be approved by the manager. This refund never happened. Nor have I received any communication as to why my request was denied.

Johnathan was very personable and friendly. We enjoyed the employees and the service. Even though I had someone to put the floor down. I love the flooring I bought. I am sure I will enjoy for long time. I bought the MS eng strand antique bamboo flooring and the Bella flooring care starter maintenance kit.

Very happy with our recently installed Copper Ridge Hickory hardwood floors, they are beautiful! We wanted a lighter toned floor, without the “reds” in it, this floor fit the bill perfectly. The variations in colors with the staining over the hickory is just what we were looking for. The store staff in Naperville were very helpful (and patient) while we were picking the type of flooring that we wanted.

Love our flooring (Cabin Grade (3) oak flooring) and yes it is cabin grade, die take took longer to install and had lots or unusable for flooring. But love how it looks and I am going to use the leftover to make an accent wall because it does matter there. I also put the flooring down myself Donna ** and it was the first time I have even put down wood flooring.

The manager was a bit rude to my wife and I when we asked for alternative payment arrangements. To be clear we wanted to pay cash to purchase flooring and installation services however installation could not be done for 2 weeks. Standard turn time for installers in our area was 2-4 days and 2 weeks seemed excessive. The main issue however was this manager required upfront payment for installation services that would not be completed for two weeks. When we asked to pay at a date closer to install he said we could find someone else... So we did. It is unreasonable to require upfront payment for slow service. In the end we found an installer who understood the value of customer service. Lumber Liquidators lost business.

Very happy with my flooring and customer service was great.

the staff at Woburn store is very nice, professional and helpful. We like the floor. Color is gorgeous, and the quality is pretty good. It looks even prettier after installation than showing in the store in a small size pellet.

I was trying to match manufactured wood flooring. I had been several locations and was not able to find a match. The Raleigh store went over and beyond the call of duty to help me locate what I needed. They were kind enough to allow me to cancel the order if I was able to find what I needed elsewhere. That way I was in a win/win situation. Not only would I recommend them, if I ever need flooring I will go back.

Salesperson sold me bamboo flooring that is subject to many complaints and a class action suit. After researching the brand I canceled the order. It would have been much better if he steered me to a more expensive flooring that had a better track record. When I cancelled the order a different salesperson told me he was aware of problems with the Morningstar brand

After reviewing numerous sites to purchase wood flooring I chose Lumber Liquidators. I went to the Oaks PA store location to purchase. Staff was friendly, answers my questions. They explained all the options to include installation instructions, products and benefits. I chose the Bella Wood Brazilian Cherry. The material was available in a few days. No defective floorboards. Minimal leftover material. Flooring looks fantastic. All floorboards fit perfect. All boards cut at the factory square with no issues. Flooring has been down for about a month. All still nice an level. I would recommend Lumber Liquidators.

It was great service from the Beginning when Dunkin showed us the wood what we wanted. I just gave him couple of pointers and he was quick to identify the closest match to my house. We purchased couple of boxes extra in case we need some. The return of the remaining boxes were hassle free. Thank you for the excellent service. Will definitely shop again for future needs. Will recommend to others.

Always a friendly and helpful staff. Whenever I need or are waiting on things there is good communication and keeping me in the loop of what is happening with my order. Always pretty good stock of things so I don't have to wait for things.

The sales rep was super nice and friendly. I shopped for weeks before making a purchase. I really like the interest free offer. The thing I wish would have been different is I wish the sales rep had emphasized to use the moisture barrier. The rep spent all of 10 seconds telling me how to lay down the product.

The service in the showroom was excellent, the delivery to our vehicle was very good, but the product (Bellawood Williamsburg oak) was not stained and finished on the edges, we had to use a stain stick to cover the bare wood. We are constantly checking the floor so that we can be sure we have it totally finished. Quality control is important!

I replaced a hardwood floor in one small room and they were very helpful and knowledgeable. The quality of our new floor is very nice and their customer service was great. My only regret is that I didn't use their services to install the floor.

While my recent purchase in Burlingame was fine, I had a terrible prior experience. I made a long drive to BHill San Jose to buy the remaining flooring I was told was in stock. Corporate had placed a hold and I was not allowed to purchase. Huge disruption to my project and super annoying!!

These boxes of Bellawood 5 inch Cumaru had great color variation in each box, and the widths of each board were almost perfect. I did have to correct the widths of a few boards, but nothing unexpected for the price. The finished kitchen turned out perfectly. If you can swing it, install the wood floor vents (if your ac has floor vents), the final finish is much more open and the kitchen chairs just glide right over the flush wood vents instead of jambing into the old vents that sat on the floor.

Order the same wood but different color and finish. Bella stated, "Oh it's from a different supplier" and just transferred call to Lumber Liquidators. Further, come to find gotcha on not having registered wood for transferability. Way to stand behind your warranty. How do you show no stars on this?

Pine tongue and groove flooring - Joseph in the Milford store was amazing. Great attention and service. Thanks Joseph. Great product and price as well. I used the flooring as wall coverings. I had to order more as I shorted myself. Joseph had the extra in stock and let me hand pick the remainder of the boards needed to finish.

These guys were friendly knowledgeable and took time to make sure I made the right decision.The product quality was good and the price was fair. I would recommend Lumber Liquidators to friends. The selection was huge and there was something for everyone.

Southern yellow pine floors - Was a little upset with the floors sitting outside with no cover in the recent rain. The wood was unfinished and needed to dry for a week before installing. Boards have warped and bellowed out. Not too happy. But they look good in the office.

My salesperson was very knowledgeable and give me a lot of the does and doesn't. I would highly recommend him, the store and the product. He also gave me a military discount and thanked me for my service. I'm a very satisfied customer.

When I went to pay for the product and arrange for pickup, the process took longer than I was told it would and the clerk enter the wrong terms. When he attempted to enter the correct terms, it would not accept it. I had to leave to get to the airport, and he assured me he would have it corrected that day so pickup could be made the following day. When my employee arrived the following day to pick up the flooring, the paperwork had not been completed.

Absolutely beautiful bamboo flooring for a price much less than the big box stores. Installed myself, easily! Great help at the store too. Edging purchased is a great match, made installation much easier. This is tough flooring with an almost damage proof finish. Click together long pieces literally a snap!

Purchased Brazilian Cherry engineered hardwood floating cherry flooring for foyer. Very happy with product so far. Installed same in dining room, living room, study in 2011. Susceptible to sun/shade fading, scratching but beautiful color variations. $4.00/square foot product price is reasonable.

We ordered the Brazilian Chestnut solid wood flooring for our kitchen remodel project. We have had several splinters (one large, one 5" long) and the finish is coming off on the ends of two pieces of flooring. We were told this wood was one of the hardest woods in the world but dents easily. We wouldn't recommend LL to friends or family.

Large order of Virginia Mills 5 inch hand scraped hardwood -- the Lumber Liquidators sales rep was incredibly helpful - responsive to all my questions. We were able to place the order quickly. Delivery was quick, and the local store worked well with my installer for pickup.

Purchased over 800 square feet of laminate flooring, extremely poor product. If the order wasn't so large I would have returned. Unfortunately we had to go ahead and use, due to the inability to return such a large order. We also purchase hardwood flooring that had quite a bit of damaged pieces.

The guys at the store were great. Very happy with the floor. It looks great and the installation was easy. The guys showed the different products and were very knowledgeable on all of the different grades and durability of the flooring.

The order was split because the amount of flooring. The last part of the order was FEDEX. We could have pick it up but they already sent it. It was a disappoint to me that it was sent instead of taking to me.

I had bamboo installed and was told it will not scratch but it does scratch very easily. Also they were going to replace some flooring but haven't come yet it's been 3 months. They provided some new material which is also sitting at home for a few weeks.

When I got home and opened the package, the bullnose was damaged with scratches. Cannot use. I need to bring it back for credit, I was able to use the old piece I had. I also bought 2 boxes of flooring. There were 6 pieces that had substantial damage to them. I'm stuck with those.

I recommend Lumber Liquidators to any customer I have that is interested in using any kind of pre finish material. I do most of my business at the Wilmington N.C. branch. I own a hardwood flooring company and have not used a product that I haven't liked yet. I've been in business for 20 years and feel they are my go to for anything refinished.

I have over two dozen e-mails and about 6-10 phone calls to your company. They screwed up everything many times.I still get e-mails saying flooring ready for pickup. I sent e-mails to my bank and they disputed the charges!!! Your local customer service in Tampa and your toll free lying to me day after day.

Our purchase of the hardwood floor for our bedroom went smoothly. The Salesman, was very helpful in pointing out options, as well as, giving us a estimate of what our purchase would cost. He also followed up to make sure we ordered during the sale of the product. Overall a very good experience. Thank you!

Very unhappy with the quality of boards I received. Boards were cracked, splintered, chipped, missing stain in spots, had wormholes, really rough spots. Had to tear out five boards because one was not as wide as the others, and caused a gap.

Initially purchased Koa however when I opened a box for it to climb to the house it was found to be very light compared to the rest of the house so I returned this product, as I know it would not darken up to what is on the flooring in the rest of the house. Fortunately they had five boxes of the standard Brazilian Cherry which they exchanged. I mixed the other 3 boxes with these and it turned out well.

The associate who helped us was hateful and condescending towards us. We were first told they would have product in 5-7 days...not that trucks only arrive on Sundays. This put our project behind schedule due to the fact we have to wait 11 days to get the flooring in. When we went to pick wood up they told us the truck was “lost” and they didn’t know where it was or when it would come in. When we asked if it does not arrive today what time can we pick up the next day. We were told if it does not arrive today it would be next Sunday before we could pick up because they can only accept trucks on a Sunday. If not for the prices I would have never used this company. No customer service to speak of! Very dissatisfied with how we were treated!

We had a very good experience with Lumber Liquidators. We purchased Bamboo hardwood flooring at a very competitive price and they did an EXCELLENT job in installing the Bamboo flooring in our home. We would recommend anyone thinking of doing any flooring in their home they should check out LL for sure.

We were thrilled with our experience!! Our sales person was quite knowledgeable about the product, efficient, courteous professional, & we love our Engineered bamboo flooring!! It is beautiful, classy, elegant, was easy to put down. Can't wait to get more!! We would definitely recommend your store & product to a friend!

A friend recommended your company to me. She had done two houses with your bamboo flooring and she loves it. I checked Home Depot and then went to you. Service was impeccable. The guys really worked as a team. The quality of the product was fantastic. We were able to return what we didn't use. I will certainly recommend to a friend or two!

Lumber Liquidators has the best price on quality solid wood flooring. Appreciate you going above and beyond our expectation when we had to come back for one more box to finish our project. We already have Oak Gunstock flooring in our main living area and decided to add onto what was already there. It looks terrific in our hallway and daughter's bedroom!

Overview no problem/floor quality no problem... After my purchase price on the item was on sale, l was due a credit - never got the credit. Questioned it when l received bill w/o credit. Was told it will be there. This does not inspire confidence.

Excellent and timely service. They have better prices than Home Depot or Lowe's plus you get military discount as well! The process was quick and I was done in about 15 minutes. I will always shop with them for future flooring needs.

Acacia 3 5/8" x 3/4" Prefinished - This order went through quickly and without any problems. Product arrived on time and in excellent condition. We installed the product without any difficulty. Customer is very pleased as we are also pleased. Good price, Good service all are satisfied!

Very happy with dealing with Lumber Liquidators. I decided to go with another retailer as I found the product that I was looking for there at a better price. But LL were very courteous and professional in their dealing. I loved a different product from them that I will try to use in future home improvement project.

The manager Damien was very helpful and really went out of his way to make a special order for me. Damien was professional and very knowledgeable. Damien's store was clean and well laid out. The delivery was as promised and on time.

Good selection as great products. Counter person who took order was less than customer oriented and seemed bothered that he needed to do work. Poor presentation of that one sales person which would cause me to pause before coming back.

Initially was told my flooring was not in stock & would take 2 weeks to get it. Called again & Jeremy said there was plenty there. First person (Brian) was apparently too lazy to look it up... So glad I called back and got hold of Jeremy or I would have been waiting needlessly for something that was there all the time!! Not good customer service from Brian!! Thanks Jeremy!!!

2 1/4-3/4” Solid Brazilian Cherry - I received boxes in very poor condition from R+L Carriers. When I opened 4 boxes, there wasn’t enough variety in shade and color. My client refused to accept this product. I had to purchase a roll of packaging cellophane to wrap all of the boxes for fear they would open due to the poor condition of said boxes and returned them to the nearest location in Merrillville, In. They credited me for a partial order because I opened 4 boxes to check for variance and there wasn’t! 1 week later I received full credit minus shipping. When I went to the Merrillville location before my purchase, I saw the Brazilian Cherry on display in showroom and there was quite a variety of color and shading, unlike the flooring I had purchased. I feel that is false advertising for your product and should have the shipping refunded! Very dissatisfied consumer!

OC was a great customer service rep. He was very helpful and called me when everything was in and ready. He was also there when my contractor and I showed up to pick everything up. Overall it was a great experience and I will tell my friends for sure!!!

Great help from the store team and support! Very friendly helpful and knowledgeable! I haven’t installed the floor yet but will review product when I do. I will be doing a nail down carbonized strand bamboo floor on our first floor.

Very nice flooring very nice prices. We had No issues. Good flooring at a good price! The staff was very helpful and was not pushy! This will be our last room in our house to be done with natural click 1/2 bamboo. We like it!

We ordered with the SKU # that we did 4 years ago in hoping to get the same exact flooring but it is so many shades darker and very noticeable! We wanted all rooms to be the same flooring but it is not, very disappointed. The salesperson tells us they changed the color but kept the same SKU #, doesn't make good business practice to consumers, but you probably think we will tear up the old and buy more, well sorry.

I was very please by the selection and especially happy with the person who helped me. He explained differences in the wood and called other stores when he didn’t have enough in stock to meet my needs. The finished floor is beautiful! I could not be happier with the whole experience.

The bamboo distressed look is very nice. The slats are 7” Mideast and nearly 7’ long, which adds appeal too. It is nice and and hard, but the sealer and polish can still scratch if you drag furniture. Lumber Liquidators staff member, Ray **, was very helpful and answered all of my questions.

Color was different from what was selected and has flaws in the wood which was not in original swatch. Pointed this out to salesman and were advised to contact Corp. Too disappointed to do so. Believe we should be reimbursed!

Multiple product issues but you made it right. We purchased a wood product that when I arrived was found to have multiple systemic problems of quality control. But when I called my local store they provided replacement for those items at no cost to me. I would strongly suggest that at the Virginia mill production facility which I believe is in China that your quality control gets a little bit better. Thank you to your Tacoma Washington store for taking care of me and my family.

The Store rep that helped me purchase the lumber was knowledgeable and was a good sport. We came in with jokes and giggles, he jumped right in making the purchase easy and fun. My missing star is because of the inability to return unused hardwood because the box was open. I did not use ANY of the wood as I was surprised with worst off floors than I thought and would have to do a full laminate job. I was told by customer service there is nothing they can do, so now I have wasted money and have 2 opened boxes of hardwood Oak lumber.

While I had no issue with the representatives at the actual storefront, I have a huge issue with your company’s unreasonably excessive cost of flooring installation. I paid for the in-home estimate assuming that I would be quoted something along the range of $3-$6 per square feet for hardwood installation (per a prior rough estimate). The actual quote came in at almost $9,000 for 727 sq feet, about $12 per square feet. The quote includes a “miscellaneous” cost of $4,430, which I was later informed was to “install plywood”. I don’t understand in what world plywood installation is as expensive as the actual flooring installation. This simply appears to be an attempt at consumer abuse for those that don’t know any better. If this is actually your company cost structure you should re-evaluate it. If not, you may want to investigate those providing the quotes, as it simply appears too suspicious.

Lumber Liquidators continues to supply me and my clients with great product and a fair price. I have done several flooring and stair projects and use them exclusively. I am happy to see that they continue to bring in new products and tools to getting closer to a one stop shop for all my flooring needs.

The only thing I was disappointed with is when we asked how long the wood was he told us 7 feet. The box was 7 feet but the wood was multiple sizes and the longest board was 4 foot. I am sure it was a misunderstanding but we didn't like all the small pieces that came with it. The service at the store was wonderful. The men that loaded the wood made sure it was done correctly and wrapped it for us. The wood was lighter than we expected from the sample in the store and there wasn't as many knots in it as the floor display.

Purchased the dark bamboo flooring and I am thrilled with it! Very reasonably priced and nice to work with. Employees very knowledgeable and efficient. Everyone was very pleasant to deal with in the store and over the phone. I waited about 5 minutes for pickup and in store you had trim products I could use. Thanks for the awesome service.

I was quite pleased with the service and help in choosing our hardwood floor. Rodney guided us through the process and gave us many options. The flooring we chose was high quality, and the floor looks great. I would recommend Lumber Liquidators to all.

I’ve done most of the downstairs in my house in 1/2 naildown bamboo. It’s a great look and seems very durable. The cost isn’t much more than a higher-end ‘floating’ laminate and it’s much nicer. Service was excellent. I installed in one room a little over a year ago and the finish has held up fine. When I remodel the upstairs of my house I will likely use the same flooring. I tiled the thresholds just to dress it up a little bit.

There are no other words to describe my experience but exceptional. The men that work in the Freeport store were inviting, knowledgeable, helpful, and most of all enjoyable. I was called prior to pickup and informed that the product I ordered is very heavy and what type of vehicle I should have to pick it up with. Once I came and got my floors they assisted putting everything into my vehicle and did made sure that it would be safe for me driving home with. After all 12 boxes were in my car plus another 10 underpayment rolls, I was all set.

Every visit is productive and informative. Salesperson is professional, knowledgeable, willing to help with questions and product recommendations. There's usually something I like on sale and quality is great. I recently purchased a Mayflower product and the notes made me nervous, but that floor is beautiful installed. Store personnel made me feel more relaxed at pickup by explaining the printed messages in depth. I love you guys.

I purchased floor online and selected Tinley Park for pickup location. Order went through for 1200 + sq feet of Sea Coast engineered wood flooring. After product arrived the floor was not the exact match as shown online so I had to cancel the order and go with another selection. I had to travel to Arlington Heights to pick up the product approx 1hr and a half from my home to find out I would be charged more because the tax rate is different but the purchase was made for the Tinley Park location. I try to have manager resolve this issue but no success and directed to contact the corporate office. Worse case I will return all the floor to Tinley location for a full refund and shop someplace else.

From the friendly service of the salesman to the quality of the wood floors, everything was excellent. Our order came in quickly and we were given clear instructions before we installed. We found the price competitive with other stores and even less for the product we bought. They had all the extra material in stock and did not have to wait for it. Thank you to everyone!

The customer service was great no complaints. But the natural white oak flooring had a lot of bad boards, lots of cracks and nicks. It was a little disappointing. But the floor is installed and it looks great. I might check other brands for the next floor.

Divider strip that was mailed to us was full of splinters and needed to be sanded. Otherwise I was happy with the flooring, easy to install, salesman was very nice and helpful, he answered all the questions about installing the floor and didn't try to pressure us into a sale.

Employees only want to sell the material they have in-store. I asked them about products they have online and said that I couldn't order it or it wouldn't work. I left and placed an order online and set for store pickup. When I picked the order up the employees were unpleasant to deal with.

The associates at the Scarborough ME store were extremely friendly, knowledgeable, and helpful! I've already recommended them to a few people! They made this process flawlessly and easy. My floors came are beautiful with a nice high quality finish. Thank You So Much!

I couldn't be happier. The product quality was as expected, but the customer service was incredible. You'd have thought I was buying a Rolls Royce with the followups and status information. They hand loaded the boxes into my truck since I asked to pickup instead of deliver, and made sure they knew the details of my truck to ensure it would fit. For a first time installer, it was easy to install.

I had a project that required something and Lumber Liquidators had the yellow pine that I was looking for. The sales representative was very helpful. When I went in and asked him about the product, he was able to figure out what they had. The quality of the flooring was good and I really like the cost as well. I installed it myself and it was perfectly easy. Give Lumber Liquidators a shot and take a look.

Purchased hardwood flooring Cumaru 2015. We thought our estimator had put in enough to cover the floor and have extra, but the installers told us we did not have enough. I saw them put away pieces that looked 3 to 4 foot long and smaller, but did not think then we'd not have enough. When they said we had a small closet left to do, I told them to use some of the pieces they put in their truck and they pulled some out and used it. Looks great. Love the floor.

We had some leftovers from another project, so we were just taking it in, matching it up, and putting it in order. And Lumber Liquidators was helpful. They got it to us very easily. And as far as the actual shopping, it was a pretty painless ordeal. However, it seemed like they were understaffed a lot of times that I would stop in. Not even just that, because even while they were helping you, the phone was constantly ringing. It was like non-stop. They were trying to do their best to provide you a good customer service, but at the same time, when you have a telephone constantly ringing, it was just one of those situations, like almost as if you need the person on the phone.

The first time I bought bamboo flooring from Lumber Liquidators, everything was okay. But when I had to go back to the store because I was needing another box of the same flooring, I had a horrible experience. Their sales rep at the store in Orlando said that they didn't have it in stock and told me to go to the town floor store that is an hour from my work. He didn't care at all that I had to drive for an hour and leave early from work to get there.

We had a carpet and we wanted something different. So, I purchased a bamboo flooring from Lumber Liquidators based on a friend's recommendation. Their sales rep was really nice and helpful. So far, the flooring has been good. I installed it myself and the cost was great. I'd tell others to go check Lumber Liquidators first. They're one of the top places to go to.

I bought bamboo flooring from Lumber Liquidators over the phone and the purchase went through without an issue. The sales reps were very friendly. I was in Florida and we bought a home up in Knoxville, so I went to the local store here and I picked the product that I wanted, then I called the store up in Knoxville and purchased it. Then I had my construction men go pick it up and install it for me. The sales reps sent me an email receipt and let me know that the product was picked up, and everything went good. Installation's all done and my construction guy sent me pictures, and it looks beautiful. He said it was about the hardest floor that he's ever installed which is what I wanted.

Knowledgeable staff and great service! They really helped guide us with their knowledge of flooring, staircase finishing, and in-floor heating best practices. Even if they don't have something in stock - they go above and beyond to get you satisfied. Would definitely recommend Lumber Liquidators!

The people at the store were extremely helpful and knowledgeable, which was very nice. They probably sold us quicker than anything and in terms of cost, it was a good value. I bought the half-inch solid bamboo flooring from Lumber Liquidators, and my wife and I did the installation ourselves. We’re older and it was quite a bit of work. There was a lot of bending over but we got through it. For a younger person, that would have been fine though. We've finished putting it down and the quality is good as well.

I don't like carpeting in bedrooms and my husband told me I could have anything I wanted. We purchased prefinished hardwood flooring and Lumber Liquidators was incredibly efficient and very helpful. The sales reps were amazing. To have the flooring delivered would have been $250, so we picked it up and the gentleman helped load it on our truck. It was very smooth. The quality of the flooring is glorious. It was on sale at 1700 for two 14 x 14 bedrooms and the material, and you can't beat that. One room has it installed and it's beautiful.

First time we bought flooring we went to pick it up. They didn't want to leave the shrink wrap on the pallet to keep the flooring dry. My husband had to argue and get mean to keep our flooring from getting wet. We loved the flooring but service was terrible. Went back two months later to purchase more flooring and they took my customer number off my old receipt instead of asking for my info. After paying for my floor which will be in next week I noticed that my receipt said it was sold to some company in Texas even though I live in KY. Evidently they transposed the last two numbers of my customer number.

I purchased a little bit of oak from Lumber Liquidators and it was good quality. Their sales rep was nice. She knows everything and she helped me a lot. I installed it myself and it was easy. I did get little bits and pieces, but I didn't use all but I might use that for something else.

Lumber Liquidators' reps were very helpful and very good. I got wood flooring from them and its cost was excellent. I'm doing the installation myself, which has been pretty easy, and I'm halfway through it. I've also recommended Lumber Liquidators to others.

I was very satisfied with my experience with Lumber Liquidators. I purchased the wooden floor but I had also purchased from them a few years ago a couple of times. The sales representatives help you good and they were great. The quality of the product was good too. I had one box that was damaged but I went back and they took so much off of it so I had no problem with them.

Th pine flooring I got from Lumber Liquidators was good. The sales reps were very helpful from when I went out there and when I spoke to them over the phone and the delivery, so the whole thing went very smoothly. They have friendly service and I would recommend their store.

The wood flooring that I got from Lumber Liquidators was good but it was very expensive. I'm pretty sure that if I shopped around, I could've gotten a better deal.

I just bought a house and it’s an old house, so I needed to change some of the floors. I got hardwood floors from Lumber Liquidators and this was the second time that I purchased from them. My interaction with the sales representative was quite good. I picked hardwood floors and the quality was very good. Then I had a contractor install the floors. All in all, my experience with Lumber Liquidators was quite good.

My contractor sent me to Lumber Liquidators and there were two guys there who were super informative, no pressure, helpful, and able to answer questions. I was to purchase engineered flooring Brazilian Walnut but it was not in stock. Still, it was delivered quite quickly in two days, so it wasn’t bad. So far, a lot of the flooring has been installed and it seemed tough and gorgeous. Also, the cost is fair. I’d refer Lumber Liquidators.

We’ve been wanting to update our flooring so when we had re-done some cabinets for a new house for some people and they had some of the bamboo flooring left over, we purchased what they had left. Then we went up to Lumber Liquidators and bought enough more to finish the house. I took the part numbers and the UPC number up there and we matched it all up, and it worked. Everything was great with the representative both times I was up there. We had gone to Lowe’s and checked the price, and it was quite a bit higher at Lowe’s than it was at Lumber Liquidators. We hadn’t gotten to put the flooring down yet as we are still waiting on another project to finish up then we’ll start putting it down.

My floor (Copper Havea) experienced excessive shrinkage and Gapping within 2-months of installation even though RH (humidity) in home was maintained to LL requirements. LL's installer did very poor job installing flooring - cutting boards too short where moldings can't hide mistakes. Finally, LL won't stand behind their product. Would recommend a DO NOT BUY for this product or from LL!

I bought wood flooring from Lumber Liquidators and the underlayment that I bought was under my husband's name. Lumber Liquidators' price led me to them instead of other flooring companies. The cost was better than I’ve seen in other places. Also, the sales reps were knowledgeable and they helped us pick out the ones that was the best deal. They were very courteous, had adequate expertise, and knew what they were talking about. We installed the products ourselves and installing was straightforward. I'll tell friends that Lumber Liquidators has the best value.

Nitro, WV store has the most unreliable, worthless, inconsiderate, unprofessional, unethical, lying assistant managers & manager we've ever to meet in our entire lives. They give the impression of willing to be of service when you place an initial order only to screw you over and forget you exist and not do their part. We have $5,000 worth of bamboo wood we cannot use because they didn't order the correct product size only after stressing we had to measure correctly or it's our fault, so we measured 3 times and measured a fourth for accuracy on our part, and to date, 6 weeks later we still do not have our wood and continue to get the runaround only to find out again today, that they did not order them at the correct size as we were told by both assistant manager and manager.

I’m remodeling a room and I liked the product I had used from Lumber Liquidators before, so I went to get some more. I had a great experience with the sales reps and they were excellent. We came to an agreement on what product to use and when to get it, very quickly and easily. I purchased some cork flooring and it has excellent quality, I love it. I installed it myself and it was a day-long project. I knew it was going to be difficult as I had the previous flooring installed by a carpenter so this was a little bit of a challenge, but it turned out great. The experience I had was very positive and I’ll keep using their products.

I have a daughter who’s asthmatic so we got rid of our carpet and replaced it with hardwood flooring from Lumber Liquidators. I knew what I wanted and it was a quick purchase. The price was also appropriate. I did the installation myself and it was easy. I’m not all done with it but so far, everything is fine. I would recommend Lumber Liquidators to anyone.

I was looking online and found the flooring that I liked from Lumber Liquidators. The price was good as well so I got the engineered hardwood from them about four weeks ago. Their reps helped me a lot with getting underway and everything that I needed. The flooring looks really nice and I would recommend them.

We installed some Morning Star stranded bamboo in our new build 3-4 years ago. Many of the sections of flooring are splintering leaving divots and exposing the underlayer of the wood. This started happening right after they were installed and has only gotten worse over time. We are at the point where we are ready to replace the entire floor. Very disappointed and will never use them again.

I purchased a bundle of small wood last month from Lumber Liquidators since I needed to feather on some new floors. It was a small project and I installed the products myself in my home. Their sales reps were good, as well as the quality and cost of their flooring. The experience with them was easy and they help their customers out.

Not happy at all with my experience with Lumber Liquidators. Had several issues, had to go back several times for various reasons. Just to list a few: Several boxes with broken boards, gave me the wrong transition pieces, didn't give anywhere near an accurate install quote. Had to return the pieces that they ordered wrong before they would reorder the correct ones. I definitely would not recommend the El Paso Lumber Liquidators store.

I bought some engineered bamboo for ring to install in a bedroom. I have no complaints about the service. Sales guys were great on the sale part. Only thing I can say is I wish I would have asked more questions about the product. Not very happy with the end result of the floor. It feels fake under my feet.

I bought about 850 square of hardwood flooring from Lumber Liquidators. The quality and the price were good. The person who installed it for me finished quickly and without difficulty. It was a good experience for everybody and if I have to buy flooring again, I'd buy it from them.

Purchased new flooring for first level of home. Chris was happy to take several thousands but had no suggestion for tools or glue, and the trim came wrapped with large adhesive stickers stuck directly to the trim finish itself, not the plastic wrap, which ruined several inches of trim in the middle of the length. He couldn’t care less... so I’ll be getting my flooring to finish the house elsewhere. I haven’t even started to lay the floor and already I see why people have issues after the sale.

My stepson, his wife and I visited Lumber Liquidators the first time and the saleslady directed us to where we could find samples of what we were looking for. She answered all our questions, and she was very appropriate and professional. Our first purchase was a Brazilian Walnut prefinished hardwood flooring for my family room den. The flooring is guaranteed for a hundred years so I certainly hope it will last. Today, the construction person that’s doing the work for me picked up a load of Clear White Oak. A couple of times, we handled some things with the reps. We needed a little bit of extra wood for the den and I ordered that over the phone. They had it in stock so that really helped, and I just paid over the phone. I’ve already mentioned Lumber Liquidators to my next-door neighbors who are going to be doing some remodeling.

We purchased a new home and had to replace the flooring in the entire house. We decided on the vinyl flooring from Lumber Liquidators. When purchasing the flooring, we received instructions on how to install it so it would last for years to come. Having children, pets and a pool, durability was our number one concern. Within a couple of years, the flooring started peeling up and separating. The manager at the Austin location stated they quit making that flooring due to it being too thin. When we contacted the company, we were told we installed it incorrectly and the moisture on our floor was too much.

I went in to get 860 sqft, I was rang up 660 sqft. I paid and left, a couple mile down the road it hit me I was going to be 204 sqft short. Call them and turned around to pay for the remainder. By buying over 800 sqft the price is better. Also I thought that I would have 18 month interest free but only have 12 month, very disappointed by this. The material is great, but probably won’t buy from Lumber Liquidators again.

DAMAGED WOOD AGAIN. This time we received a bunch of different boxes (manufactured at different times) and the result was just as bad, if not worse than the initial order from the prior month. Unfortunately we used cash, so I can't even request for money back on at least 1 boxes worth of the Mayflower wood. I don't know if it's the brand or this style of Cambridge oak, but it's very disappointing seeing as how we've given l.L. Multiple chances to correct the issue. I cannot confidently buy from you, or give any sort of recommendation. I regret that I have to inform you of this.

There were some problems with the incorrect stair nose boards. My son was worried that they wouldn't be corrected. But, they were this past weekend and the job turned out to be wonderful. You also did a larger project at our house that was excellent too.

Our carpet came with the house and it's a 10-year-old carpet. We were redoing the game room and we used engineered bamboo from Lumber Liquidators. I like its quality and my overall experience went smoothly. The sales reps were great, informative and very helpful. Lumber Liquidators has good service and I would tell my friends to get their stuff there. I need some more wood so I'll go back.

We got our snap-together wood flooring from Lumber Liquidators. Their products are of good quality, they have good prices and knowledgeable staff. The gentleman we dealt with helped us out very well and located the amount of wood flooring we needed. I installed the flooring myself and it went down really easy. Also, its quality is extremely good. The only problem we had was they didn’t have the flooring in stock so, we had to drive 30 miles to the warehouse in Downey or some place over in Norwalk and pick up the wood. One place had one box, the other store had three, but I needed seven so, that didn’t work out. If they're going to show the flooring, they need to have it available. Other than that, everything else was good.

The service at the store was good. Very knowledgeable salespeople. The material itself was a bamboo. The flooring itself was wonderful the ease of installation was great. I just feel that the price of the underlayment was way too expensive for what you get.

We purchased hardwood flooring from Lumber Liquidators. The sales representative in the showroom was helpful and had some good recommendations. Then, I hired a team for the installation and it seemed to go fast and easy for them. I like the quality of their flooring so far.

The floors are beautiful and durable and easy to install. The entire project took us about 12 hours including baseboards. We had put in the same bamboo floor about 7 years ago in the main house, this new batch was a little bit darker than those. We still need one more room to complete and will be placing another order soon.

Service and advice was very good and spot on. Floor installation very straightforward and as advertised. Install instructions helpful and accurate. I do have some suggestions regarding the product black highlighting, but that is not a LL issue. I had almost nothing left over, very close. A lot of the Black highlighting on the planks looked like printing, not feathered, with Sharon leading edges, and not parallel to the grain. In short, it was obviously printed. Overall look very good.

I had a great experience with Lumber Liquidators. Their sales representatives were on top of things even though there were quite a few people there. We got the same flooring that we bought in another area. We enjoy it so we decided to expand. I would recommend Lumber Liquidators.

Wanted hardwood floors but sub-flooring would need to be changed. Decided to go with a different flooring with a different method of install. Nothing but problems trying to get a correct install estimate. Finally get that corrected and wait for flooring pickup. Pick up flooring, but no trim pieces. Told a few days but don't see them for about 2 weeks. Pick up trim pieces and told installers will call. It's been a week and no call. A month process seems excessive especially when I still have no flooring installed. Please change my 1 star to 0 stars.

Staff was knowledgeable and helpful the day we examined samples and tried to understand the pricing. We also had good interactions upon making an order and completing payment on pick-up. The quality of the product also looks good after our installer completed the work.

The floorings of Lumber Liquidators have top notch quality. They sell three levels of flooring in different grades. I bought a bundle of hardwood flooring in second grade knowing that there would be defects and faults but it was better than what I thought it was going to be. The sales guy gave me a couple of options on different grades and things. And usually, it's the customer who pays for it so this was the first time I went in and paid directly. They were easy to work with and I have always been taken care of right away whenever I'm there. I would definitely go to Lumber Liquidators before going to Home Depot or Lowe’s.

I would like to follow-up on a prior problem I had regarding wood that was in poor condition when it was sold to me. I posted a review never expecting to hear another word. I was pleasantly surprised when I heard back from Sandra. She made me realize they really do strive to give good customer service and very promptly help me resolve my problem. It renewed my faith in Lumber Liquidators!

1/2 click Bamboo with Premium Underlayment... Looks great, Feels like nail down, easy to install (Use a GOOD saw). Some of the hardest wood you can get for flooring, Very, Very few damaged boards, order 10% extra... Don't worry if you need to go back for more, different lots match up nicely.

Installer(s) was (were) very good (Just Floors - Hiram **, Brandon **). Wood looks great. Dealing with Lumber Liquidators very professional. Would deal with Lumber Liquidators and Just Floors again. Lumber Liquidators took leftover wood and threshold with no complaining.

I started this order in August 2017, job has to be redone three times and until now I’m not satisfied! It’s a long unbelievable story. Floor keeps cracking and installers seem not to know what they are doing. I need to have this work finished and so far it's not possible.

Salesman was friendly and helpful. Order arrived quickly. Product was of high quality. Only about 6' of the 17 boxes was waste due to defect. I realize it was "mill run" but one box actually had ONLY pieces that were about 1' long. See picture. I was able to mix it with other boxes, but on a small job, it would have looked like parquet. Extremely please overall. Will do business again.

Product is of good quality, looked exactly as expected and was simple to install. Order arrived at warehouse on time and I was happy to be able to return the two extra boxes that I did not use. I am a returning customer to Lumber Liquidators and will be back.

The store located in LaVergne, TN was very friendly and helpful. We enjoyed the experience of shopping at this store. Our wait time was very short as compared to another store. Our questions were answered professionally about another type of flooring for a rental home.

Great product, love it! Easy to install, made a huge difference in the look of our home. We did the whole house and looks great. I would recommend this product and company to everyone. Lumber Liquidators is where I will always shop for flooring!

I had flooring installed in my home in May of 2017. Hardwood Bamboo throughout most of the house. Since I am not a handy person I went through their installer to get it installed. I purchased all the materials, had them at my house and followed all the protocols. Shortly after the flooring was finally installed it started to burst at the seams while also pulling up the floorboards that they were under. The floor was now unsafe to walk on because of how high it became in one portion of the floor specifically. The installer and I spoke in July and a home inspector was brought out (on the installer dime, not LL's) to help determine what caused this to happen. It was determine that the Hardwood bamboo should not have been glued down and that's what caused the wood to warp. The floor being glued down was a requirement according to LL for this type of flooring.

I purchased the odd lot for my properties and I find the quality great for rental properties. I also find the pricing good. I have referred others to the store. They include family and my business partners who own rental as well. I think those with business should be offered an incentive.

I purchased a new house and did a little remodeling. I was on a time crunch and then, I found what looked good that I liked. Lumber Liquidators had a good selection and their prices seemed reasonable. And everyone that I've spoken to was very good and answered all my questions. They also had the product right there that I was able to buy it, load up my truck and go. I bought bamboo flooring and installed it myself. It was hard to cut as it was a very hard wood but installing it was easy. I love its quality and I’ve been happy with it. I would recommend Lumber Liquidators if somebody would talk to me about getting flooring.

I just want to thank Sandra ** at customer service for looking at my complaint for a "shortage of a product" and making it right with me. I am happy that my situation was address and corrected. I feel confident doing business with Lumber Liquidators in the future.

At 3 different time I have sent Angela a group of emails with the required pictures and claim paperwork. I have also left 3 voicemails with no response. This is over a 2 month period. Since I don’t get a response, I don’t know if she received them or what the deal is. The homeowner has called multiple times as well with no luck. Silly to loose out on so much in future sales over a $300 flooring sale. I’m a general contractor and have probably spent close to $40k over the last year or two with lumber liquidators and the lack of communication makes me look like I’m not doing my job effectively.

Better than last time I was there and had to wait over an hour because a guy had to go pick up his kid... That sucked because three other customers had to wait as well. Thank God my house is done done done... This time guys were quick, polite, and helped load my car.

Highly recommend to a family and friend. Everybody at the store is very helpful. I got my hardwood in a very low price, and they have more selection than any store. Probably I will them my business again in the future.