Express Flooring Reviews

The installation team was professional, courteous, and efficient. They arrived on time, worked diligently, and cleaned up thoroughly. The attention to detail was evident, and the carpet and tile look stunning. Express Flooring is highly recommended for those seeking exceptional carpet and tile installation. The company will be used for future flooring needs.

I could not believe how fast they could finish two bedrooms in just a couple of hours. I went in and checked my two bedrooms and I was amazed at how beautiful the floors looked!! It opened up the whole house with clean, brand new beautiful floors!! My dreams had come true!! It’s really true- this is what I call Express Flooring!! You got to see it for yourself!! They cleaned up all the old carpet and padding. They left my front yard immaculate!! 😊😊😎😎 I highly recommend this company!! Thank you very much!! Louise G.

Original Review: Dec. 19, 2025

Back in September Express Flooring came to our home to provide an estimate on having the bedrooms done. We sat down and went over the terms of the finance. During this process, the sales rep inadvertently submitted the wrong loan terms to the finance company. When he tried to resubmit the loan with the terms I desired, the finance company couldn't accept the second application because there was already a pending application. He told me go ahead and sign the terms, we'll get it sorted out. Like the trusting idiot I am, I did. They never bothered sorting out the loan terms and now I'm locked into a much larger monthly payment then I had wanted. Going to go through my bank and get it sorted out on my own. Just make sure that when you're dealing with this company, you sign what you want. Don't trust them to "handle" it.

Once we called them, they were very eager to send out someone to give us an estimate on flooring for most of the house. The woman who I met with didn’t tell me until I had already signed the contract, but she didn’t even work for Express Flooring! She was “an independent contractor in interior design.” I don’t really understand how their system works, if she got a percentage of our contracted amount, or was paid some other form of commission. But I would much rather have been dealing with an employee of the company.

While shopping for a home, I quickly became familiar with the phrase “luxury vinyl plank.” It seemed like most of the houses in our price range had this. Honestly, I would have preferred tile, but the salesperson talked me into the luxury vinyl plank product, saying it was exactly what she had in her own home (yes, I know, I was unbelievably gullible).

We were able to arrange an installation date just a few days after escrow closed, to facilitate our move-in. The whole interior was painted first, to avoid getting any drips on the new flooring. I had new baseboards delivered to the house, and made arrangement with the painter to paint them after he did the interior, and then the Express Flooring people were supposed to install them.

The Express Flooring team did not keep me updated with their progress, so I wasn’t able to let the painter know to go paint the baseboards. I was still living and working in North Las Vegas at the time, so couldn’t drive to Henderson on a daily basis. Instead, the flooring team just went ahead and put in the unpainted baseboards without asking. The painter came by to paint them, and called me to say that they weren’t in the garage anymore – they were on the walls! He was able to paint them in place, but charged me an extra $450 to mask and prep everything, when he could’ve just sprayed them in the garage.

When I called Express Flooring to complain, it took me three calls to get any response. The customer service representative gave me a discount off the remaining balance, but not the entire amount that the painter charged me. I then had the house cleaned, and when I checked the housecleaner’s work, the floors looked terrible. She said that she had only used warm water on the floors; she had been afraid to use any chemicals since I told her the floors were brand new. But there was a sort of filmy residue over the floor from the installation. I called Express Flooring again, because no one had given me any instructions about how to care for the floors. I was advised to use Bona cleaning products for vinyl floors.

After using that stuff, the floors didn’t look much better. I can’t really recommend Bona, either. But since I cleaned them myself, I was able to really check out my new floors. I was angry to find many, many places where the adhesive had apparently oozed out during the installation. It caused dozens (hundreds?) of places where it looked dirty and sticky.

I called Express Flooring three times before the movers came, asking for them to come out and fix the problem they had created. Every time I called Customer Service, they assured me someone would call back, but no one ever did. I also let them know that a piece of molding had been removed from under a cabinet, but not replaced, and I wanted that fixed. Since I never heard from them again, I guess I’ll have to pay a handyman to try to put some kind of wood trim there.

After my third call, the movers came and brought in all of our furniture, boxes, etc. It is now much too late for the adhesive residue to be cleaned by these so-called professionals – IF I could ever trust them in my home again. Now, just two months after our installation, there are already gaps between many of the plank sections. The original saleswoman had told me that this only happens with low-quality materials, or poor installation. Apparently I got both from Express Flooring, and paid over $11,000 for it.