Express Flooring Reviews

Very unprofessional. All I wanted was a ballpark quote. We have no idea how much things cost and I made that very clear that we just wanted an idea to see if it was something we can afford. He was upset that I wasn’t willing to lock something in. I didn’t realize that I had to decide everything now, and he left my house like a toddler pouting. Just stood up and walked out. No handshake, no thank you for your time or anything. Just mad that he didn’t make the sale. Left a very bitter taste in our mouth.

I would have loved to give them -1 rating since it is a fraud company. The sample material they showed me was different than the installation material. I called the company and they sent their salesperson to check. He agrees that the material was different and the company would compensate me. It’s been 2 weeks and till now, I have not received any refund from them despite calling and texting them multiple times. Don’t trust them and stay away from them!!!!

Bad company, bad experience, subpar product, poor workmanship, bad installation. Will never use them again or recommend them to anyone.

I am highly dissatisfied with Express Flooring. The salesman made numerous false statements regarding the company, their policies and the work that they would provide. He also did not give me accurate information regarding the payment for installation. He also assured me I would be able to contact him with any questions and I was never able to reach him again. First installation was absolutely horrific enough that I wanted to cancel the entire contract. They reused old padding different sizes of padding left up to 1 inch gaps between the carpet and the baseboards then they just covered up cat feces with old padding and then the carpet it was awful.

I purchased carpet for one room. The install went fine, but furniture was not put back as I was told it would be. Also, if I had been made aware that they would not make use the doors would fir after installation. I would had use another service, the carpet was pricey considering it was only for one room. I did call about the furniture, but she never got back to me. I am 70 years old and had to put everything but the bed back myself. I all had to fix the doors myself. The customer service just told it is in the contact that we do not make sure the doors fit. Really all I got was initial here. My last was even misspelled. Seems like all this company cares about is the sale then they are done with you. I would not recommend this company pricey, and I believe that the measurements were off there was a lot of carpet left over. Should have read more reviews. I have not received any paperwork all done electronically.

The first issue, was they ghosted me twice on a sales call. In spite of this, after sincere apologies. I went ahead. The crew that showed up had problems with minor things. Taking a door off of the hinges. After they left I started to find issues. The first was dirty places on the walls from handprints. The next was a corner piece that was poorly cut. A door that was hitting on a piece of molding, with bent nails in it. The last was a part of transfer molding already coming up. I have called customer service several times. They always tell me I a prioritized case. Boone has yet to get in touch with me.

January 18, 2026, we had their salesman Noah ** came out. He did not measure properly, and did not explain the product as he should have. The nightmare continued at installation. The first group of installers did not prepare floor properly, they covered a live electric outlet in the floor with flooring. We had to threaten court because the supervisor Robert, said everyone makes mistakes. Do not had flooring done by this company.

It has been very difficult to get a return call from a supervisor to have the transition strips replaced due to being high and a trip hazard. Almost two months now. Customer service is very lacking. I was told I could go to Home Depot and buy the parts and replace it.

We had the plank vinyl installed in the living room, dining room and kitchen. Remy and Tony did the installation and did a great job! The price was right and they completed the job in less than 2 days. They were polite and did a great job of cleaning up. I did not like the fact that we couldn't pick out flooring from our choice of companies, but had to go only with the flooring from Express Flooring. Fortunately, it turned out great, but we were apprehensive about picking flooring from a 6 inch by 6 inch square.

The loan terms were indeed sorted out by Express Flooring. They corrected the (what never should have been an issue) issue and I'm happy with the terms of the loan.

The design consultants I was assigned were contract cost amount driven which made me feel deceived when I changed from the higher priced LVP to carpet. I also had serious concerns trying to contact my design consultant after the contract was signed which led me to terminating the credit and cancelling any future work. After over a month, I eventually was assigned a new design consultant who provided a bill I felt was inflated but paid to have the issue resolved. I had a terrible experience with my Express Flooring Design Consultants and I will never recommend Express Flooring to anyone.

Unfortunately, I had a rather poor experience with Express Flooring, and cannot recommend them. Buyers Beware! My husband and I bought a home in Henderson, and planned to move there from North Las Vegas. As soon as we applied to get pre-qualified, we started getting stacks of letters and flyers from various vendors, offering us deals on things like solar, pet control, and landscaping. Express Flooring was one of the local companies that sent us an advertisement about their services. We did check their reviews, but obviously not as thoroughly as we should have.

I am so upset by the results of Express Flooring and how poorly they treat their subcontractors. The project was over time by a week, they tore up my walls and when the subcontractors tried to get a hold of me, they were told by express flooring that my contact was not available which is not true. Furthermore, they were suppose to have a 5 person crew and only 2 men came the first 5 days and told me that the other members were on another job. How did express flooring expect them to finish in time? They broke all my baseboards when putting in my new tile, and had to replace them, in the process they badly damaged my walls. Now it will need to be repainted and redone. I wish I would have used a different company. They have caused so much damage to my home.

Ago. New. Not sure. I hired Express Flooring to install laminate flooring. They started September 2nd. When they took off my baseboards they left all the nails sticking up, they knew I had pets. What if you have small children 😡. My brother in Law came over to my home and removed all the nails and put the boards outside where they belong. In my master bedroom they used a cardboard box to cover up a soft spot. They also replaced my toilet. They installed it on a rotten sloped floor so it wasn’t level or even bolted down. I reported it and they came back a week later to lift it and fix the floor, they didn’t replace the seal after it was lifted and installed. It’s been a nightmare for me.

These people are horrendous to work with. They installed the wrong flooring and insisted that it is the one that I ordered even after I provided photo proof that it's not. The installer broke furniture that shouldn't have even been touched. They messed with the foundation in areas that they should not have causing a problem with my cabinets being installed. They lie and lie and lie and do nothing to make customers satisfied. If you know the term blowing smoke up a customer's behind, you understand how this company works. They take no responsibility for anything. I've spent close to 2 months trying to get this resolved and I'm still getting nowhere. I've dealt with people hanging up on me talking down to me and belittling my opinion or concerns. Give your money to any other company. If you do choose these people be prepared for absolute chaos.

We recently purchased carpet from express flooring. It was really easy and they came to my house with samples to pick from. The guy was super helpful and we had our carpet in the next day. I would recommend them for sure. The installation was smooth and the gentlemen were great.

I like the quick response from the company. They called me back very soon. They scheduled me very soon and they finish my work in the time that they said they would; the installation team is totally professional. They moved all the furniture and they put it back; when they finished, my floors look beautiful in the house look put together. I love it. They did a great job.

The carpet installers introduced them selves professionally, quick at removing the old carpet, cutting, cleaning the floor area's & installing the new, very soft carpet. They were quick and did a good job cleaning up afterwards!!! Very nice carpet installers.

I wish I would have seen the Yelp reviews first. Their company website makes it appear they are a reputable company. They are not! Here is my experience: I met with Eliel, a salesperson, who toured my house, understood my needs, was patient, and told me all about the discounts, including free furniture moving. He took my deposit and I scheduled installation for the following week. He advised me that they take the balance on the day they start installation.

Got my downstairs flooring replaced by Express Flooring and it was a very pleasant experience from the initial design appointment through install. Everyone was professional and on time and the work was excellent. The crew was nice and got everything done in the amount of time promised. I would highly recommend Express Flooring for any large flooring jobs.