Avalon Flooring Reviews

I can’t say enough about the service my husband and I received from ERIC ** at the Avalon South Philadelphia location. We couldn’t have asked for a more helpful, friendly, knowledgeable and professional salesperson! Eric went above and beyond to help us decide on the prefect hardwood floors that would compliment our beach house. ERIC showed us many flooring samples, couldn’t be more patient and then showed us the perfect flooring! Our experience was enjoyable and we even returned to Avalon for Eric’s recommendations, which was again, perfect, for our backsplash. Couldn’t have done it without you, Eric! Thank you!

Just wanted to leave a VERY positive review for Keenan ** of Avalon Flooring's Ocean Twsp store. My wife and I were very much in need of professional advice on how to best highlight a new fireplace we installed in our home. Keenan was very helpful and an wealth of knowledge on products, applications and design ideas. Keenan is definitely to work with when it comes to your home improvement projects. Well done, Keenan.

Their customer service is horrible. They don’t have samples of tile in stock and they won’t let you bring the floor samples home. I offered to leave a deposit and be back in 1 hour. What are the chances another customer will come in during that 1 hour on a Wednesday morning and leave because of the 1 tile I took out for 1 hour. Go to Best Tile in Forked River instead. FYI… Shawn was the manager.

We visited the Ocean Twp NJ Avalon Flooring store looking for a quote on wood flooring for our home. Aspasia **, our sales person was one of the main reasons we decided to give Avalon our business. She was patient, professional, knowledgeable and not pushy. She showed us many samples, gave us a good price during their sale, and we ordered and scheduled the installation at a time convenient for us. The installers were skilled craftsmen, worked hard and did a beautiful job. They cleaned up when done, and moved our furniture back in place. We plan to use Avalon again for future work.

Avalon Flooring impressed me with their prompt service and attention to detail. They installed carpet in my home, and the finished result is fantastic. I would highly recommend their services!!! 10 0n 10!!!

Avalon Flooring provided excellent value for money with their flooring installation services. They were able to work within my budget without compromising on quality. I'm thrilled with the outcome!!! Thanks a lot!!!

Only five Google reviews, and they're all glowing...please, they changed their name from Avalon Carpet and Tile to Avalon Flooring. Go to Consumer affairs and check out the 20 reviews with a one star rating. Check out Yelp with 65 reviews a a 3 star rating. We had a floor put in by this outfit. Within 6 months it cupped and buckled. When we reported it they came in and took some readings, acknowledged the cupping and buckling, and told us we had to wait a year before they would come back and address it. The hall where we walk is so badly off level that a guest lost her balance when walking over it.

Ordered floor tile on sale. I was given a sale price of 2.39 sf. Total price was 249.95, and I paid a $200.00 deposit for the order (Have receipt marked as such). After 5 weeks I was told tile arrived. When I went to get and pay the balance I was told they made a mistake, and the price was 3.59 sf.. Although I had my 2.39 priced order, they refused to honor it. They never emailed me about a wrong price, or let me know when they called me to pick up order. Complete bait and switch! Refunded my deposit and I will never do business with them again. BEWARE.

The installation of tile was horrible. What a mess. They never cleaned up. Pushed appliances into the dining room without removing furniture for enough room and scratched the buffet and dining room table. No response since August. Just recently I vacuumed behind my dryer and washing machine and there were over 30 pieces of the old tile behind the appliances. They have taken pictures of the furniture many times. I have called many times no response at all. I cannot believe what a difference when I used another tile place for the master bathroom. The owner came every day to see what the installer was doing and what a magnificent Jackson Tile did. What a difference. Wish I had know of them before I went to Avalon. I guess I am on my way to small claims court. The only nice person was the saleslady and the woman who came to measure.

I would be so cautious about using Avalon Flooring for any products or services. We recently put a deposit down to have wood floors put in our basement. We had an agreement with a store manager and an associate to reduce the price upon return of some over purchasing of products from a previous job. Now that the site has our money, they will not honor the agreement and will now not give us a refund. They have a deposit and no floors have been delivered or put in place. Now we are having to dispute charges with our credit card company because the store refuses to even talk to us.