LL Flooring Reviews

This company does not stand behind flooring and labor covered under warranty. Now, since it has been about 3 months since filing our claim, we are now told the company has filed for Chapter 11 bankruptcy, which is about a 10k lesson learned for us.

The floor was installed in 2022. We immediately had problems. The planks warped, bowed, and came apart. The top of the planks separated from the base. The installer has returned twice, but the problems only got worse. LL Flooring continues to delay and is now saying the warranty period has passed. They lied about trying to reach us along with other lies about the warranty. Learn from our misfortune.

Terrible experience with the company. I bought floor because sales said it was in stock. It's been 5 weeks and they won't deliver my order, they won't let me pick up, and the company is a rip-off. They will not cancel the order or refund my money.

Maybe a year ago we had LL Flooring to do a job for us on the kitchen floor. The results were horrible from the start. They said that the floor was not level but they could handle it with some of the products they use. Long story short, upon completion of installation gaps started to appear and when we complained they sent someone out to replace the boards. The gist of the conversation that I had with the installer was that this product would not hold up to wheelchairs. Evidently, this is true because the flooring did not hold up in high-traffic areas such as in front of the stove and sink which is where the photos in this review were taken.

No warranty that will do anyone any good. Put the floors in during Covid shut downs in 2020 and tried a warranty about a year later when the flooring was coming apart and cracking and they claimed it was performing up to their standards. Now in 2024 the whole thing has to be replaced and the company has no solution. It appears we were sold the wrong underlayment and this caused the thin planks to give and Crack. Now we have a huge replacement and cost to figure out. These floors are sold as is. Buyer beware. They do not stand by their products.

The installation of our LL Flooring was good. But the installers didn't speak English well. He used the translator app on his phone, which was fine. They worked really fast. I was pleased with the way they worked and did their job. They were done within a few hours. However, the end cap, that's the transition from the plank to the carpet that's in the hallway. It came bent. But that was my only complaint and when they put it in, it still stayed bent a little bit. I ended up having to put books on top of it, which helped a little bit. But I can still notice. Probably somebody who didn't know it was bent wouldn't notice, but I noticed it. But I got the Shoreway and it's a great color. It's not too red. I didn't want it red or yellow. It's a good color and it looks like wood. Hopefully, it'll wear well.

We used them for carpet and it's been a bad experience. The installation left us with a seam 4" into the hall instead of where the room meets the hall and the carpet is going in the wrong direction. I called and asked them to please come out and look at the carpet, I sent pictures. After several back-and-forths, they sent out the people who did the installation, a contracted group, and their answer was to stretch the seam.

I am a real estate broker with 15 years experience with other flooring companies and consumers, and I was very familiar with LL Flooring's product and other customer experiences. I knew I was gonna work with LL for my own home. It was wonderful when I did my purchase. I walked into the showroom and talked with the rep that was there. I told him exactly what I wanted for the carpeting, that I have a dog, and that I wanted extra padding. It took me 15 minutes to pick out what I wanted for the carpeting and schedule the install. I explained that for work, I was going out of the country and I was trying to get everything picked out so the materials could come in for when I got back so I could have it installed. I gave about a month lead time from whenever I was in the showroom till when I got back so everything could be installed.

I purchased laminate flooring from LL Flooring. My experience was excellent overall. I was very satisfied. I got four estimates before I went to LL Flooring. I live in Espanola and they were gonna charge me three or four times more. I'm so pleased with LL Flooring I wanna do my whole house and I will go through LL Flooring again. There was a problem and they had to go and buy something from Lowe's because the floor was not even underneath the carpet. They did it so fast. Everything was done with very much a lot of professionalism. Everything is perfect too. It's nice. Overall, they're a great company. I would recommend them to anybody.

LL Flooring is the place to go. I went there and liked them. We purchased a luxury vinyl. Everything was perfect. Easy upkeep. We did the installation through the store as well. They were awesome.

I got vinyl flooring from LL and I did the installation myself. It was at a good price. It's just I didn't get the right stuff that I purchased. So, if I could have gotten the right stuff I purchased, it would have been a lot better. When I got to the store, they didn't even have the product I ordered and they didn't know where it went. So, I had to go back. Then they gave me something that was totally different than what I ordered. But because I had already loaded it up, I just kept it because I wasn't gonna reload up some odd boxes and take back in my minivan. They had already discounted it prior because it was on a clearance. So, it was already discounted, but they didn't offer me any further discount than what it was already on clearance.

LL Flooring was great. They were very nice people. I bought a sample of wood floors from them. But I liked the other product better at a different store that they didn't carry. So I went with a different product and company.

I purchased vinyl flooring in-store and used their installation team. The flooring was put in well and they were friendly and did a great job. I was very happy with the flooring.

I got a good deal on some flooring for a very small project. It was a simple process with LL Flooring. The quality of the flooring was fine, too. If I need flooring again, I would go back to LL Flooring.

The installation of our vinyl flooring was easy. The product is good. It's waterproof and easy to clean.

If you need flooring and want good quality, go to LL Flooring to get it. The quality is a lot better. The cost was a little more. But it's worth it because the quality was better. My main thing was weather and scratch. I have grandkids that push their toys across the floor. So, the flooring worked out for us. Quality is good. Scratch-free.

I originally talked to the LL Flooring location in Riverhead about a flooring that I wanted and they took a long time to get back to me. Then, when said they had it for me, they said that it was sold out. They're perfectly nice people, but they weren't able to get my order done. So, I called the Astoria location. They found it for me in another state and arranged shipping. They went above and beyond. They did everything so quickly, beautifully, and efficiently. They also followed up every step of the way and there was really great communication. And any obstacles, they solved. I love the Astoria location and I would work with them any time I need new flooring. They were really easy to work with and Shaf, the rep who answers the phone, was so helpful. I got vinyl flooring and I like it. But it seems a tiny bit soft and I wish it was a little harder. Other than that, the installation team was excellent.

The only place I could find the style of the type of wood flooring that I was looking for was at LL Flooring. I bought a 12-millimeter laminated wood flooring with a pad attached in the Chandler store in Arizona, and the quality is great. The sales reps were great too. I got a separate individual to do my flooring and I use him as a handyman. He does a great job. I'm trying to do my whole house. I've done the living room, dining room, and two bedrooms, so far, and I have one bedroom left to do. All in all, I love the flooring. It looks great, and I don't know whether people have purchased, but I've definitely recommended LL Flooring.

The LL Flooring staff are very friendly and, if someone's looking for closeouts, if they're on a budget, they are very helpful and the price range is for a budget-friendly person. I picked up the LVP flooring in the store, and the reps were informative. I'm a contractor, and I installed the flooring myself. It was easy. I've done plenty of floors before, and the ones we just put down looks very good. We like it.

I bought vinyl tiles for one extremely large room. LL Flooring was very good as far as helping me pick out the color and what I should consider. The two men in the store were extremely helpful. I was replacing a water damage that had been carpeted before, and I knew nothing about this kind of flooring. They told me the different things of how to maintain it. The material that I ordered was in stock in one of their stores which is about 30 minutes from here, and they made arrangements for my contractor to pick it up there. Everything went very smoothly. I was sorry to see LL Flooring is closing in our area.

LL Flooring did a good job. I went to the store and purchased the three-quarter-inch hardwood flooring, and I installed it myself. I was a contractor for years. My only advice is LL Flooring needs to get a new phone system there. I can get through to them, but it's weird. Their phone system is kind of funky. They even know it, too. I work for the phone company, so I know. Besides that, I'm happy with everything, and I would totally recommend them.

LL Flooring did a great job. I used them before and this time, I got a good deal on some flooring. The guy helped me find what I was looking for and was very helpful. I love the vinyl flooring.

Do not touch this company, they have a very bad overall reputation. We bought $13,000 worth of flooring from the Brighton store. Within 2 weeks it started warping and creaking, The installers tried to repair it by firing tons of unsightly nails into it. It got worse. The installers eventually concluded that the flooring material was defective and would report this to LL Flooring. Then there was a journey of stalling, passing between departments, sending videos, snapshots of my nest showing that I never went over 50% humidity for a whole year. Etc. Etc. No real review of the data I sent occurred, just a standard answer "it must be the humidity". I proved it wasn't.

I went to LL Flooring and the man was very clear about what I could look for, what I shouldn't look for, and he showed me what areas in the store to look at. I was looking for something that was durable with eight cats, a dog, and I had my father. I needed something very easy to clean because they cause messes. When I went there, I told the man, “I need something really durable. I need something really flat that won't basically move, because my dad sometimes uses the walker, sometimes he uses a cane. I don't wanna redo it in three years.” If it is a one and done kind of thing.

My son bought from LL Flooring a couple of years ago and was so happy with it that I just went with them. I purchased online and the website was great. I didn't have any trouble at all with it. I also got a good deal with them, and the wood laminate flooring is excellent. I am really pleased with it.

I was looking for a particular flooring. I bought a new house and the flooring that's already here is an LL floor and I wanted to complete it. But when I bought the floor and had it picked up, it wasn't the right one I thought it was. I sent it back, and LL Flooring took it back without a problem. I had to find out from the previous homeowners what flooring it was but LL said they no longer carried that flooring. The young lady told me that she would check to find out where it was and she did. She called me back in a day or two and found out that the flooring was in another store and that they had enough flooring for me, which was perfect because I thought I was gonna have to change the whole floor. She went out of her way to find that so I was very pleased with the whole process.

I got some snap laminate from LL Flooring. I went in store because I wanted to see the samples in person, talk about my project, and get recommendations. The sales reps were excellent and very professional. They knew exactly what materials I was looking for and what I would need for my project. They went out of their way above and beyond to make sure that we were taken care of. We're still in the process of installing the product itself, but it's beautiful. It was delivered on time. I'm extremely pleased with the quality. I hired my own team for the installation, but they were the ones who recommended that I get the flooring through LL Flooring. They worked with LL's material before. I will recommend LL in the future for anyone I know who has a project. The price was excellent, too. It was within my budget.

We were at the LL Flooring location, and their customer service was very satisfactory. The store was what we expected, and the person that helped us made sure we got exactly what we wanted. We were looking for something special. We got hardwood flooring and they did the installation. It took one day. The installers cleaned up after themselves. I had only one problem. From the room that already had part of the flooring, they transitioned into the next room. I don't think they chose the transom wisely the way they put it in. They put it in two sections. So, it might be three-feet wide. He put it like a board that was two feet and a board that was one foot. I don't think that should have been done that way. It definitely stands out.

LL Flooring has a good product and it's a good place to buy. I've bought from them for a long time, and the customer service is excellent. Recently, I bought laminate flooring from them and installed it myself.

We purchased the EVP in the past with LL Flooring, and then we went back to do another one of the LVP purchases so we can use it on our rental house and we just have been customers of them. We bought switcher blocks and flooring from them. I like the selection. It's the best selection I can find locally around town if I want something locally, and the folks that were in there working with us were extremely helpful. They had some clearance items with enough product for what I needed at the rental house. So, they went through different items, found what we needed, and they had enough product in-house that I was able to empty out a section of their clearance to do that one. The previous purchases have been some online and some in-store.