LL Flooring Reviews

LL Flooring did a good job. I went to the store and purchased the three-quarter-inch hardwood flooring, and I installed it myself. I was a contractor for years. My only advice is LL Flooring needs to get a new phone system there. I can get through to them, but it's weird. Their phone system is kind of funky. They even know it, too. I work for the phone company, so I know. Besides that, I'm happy with everything, and I would totally recommend them.

LL Flooring did a great job. I used them before and this time, I got a good deal on some flooring. The guy helped me find what I was looking for and was very helpful. I love the vinyl flooring.

Do not touch this company, they have a very bad overall reputation. We bought $13,000 worth of flooring from the Brighton store. Within 2 weeks it started warping and creaking, The installers tried to repair it by firing tons of unsightly nails into it. It got worse. The installers eventually concluded that the flooring material was defective and would report this to LL Flooring. Then there was a journey of stalling, passing between departments, sending videos, snapshots of my nest showing that I never went over 50% humidity for a whole year. Etc. Etc. No real review of the data I sent occurred, just a standard answer "it must be the humidity". I proved it wasn't.

I went to LL Flooring and the man was very clear about what I could look for, what I shouldn't look for, and he showed me what areas in the store to look at. I was looking for something that was durable with eight cats, a dog, and I had my father. I needed something very easy to clean because they cause messes. When I went there, I told the man, “I need something really durable. I need something really flat that won't basically move, because my dad sometimes uses the walker, sometimes he uses a cane. I don't wanna redo it in three years.” If it is a one and done kind of thing.

My son bought from LL Flooring a couple of years ago and was so happy with it that I just went with them. I purchased online and the website was great. I didn't have any trouble at all with it. I also got a good deal with them, and the wood laminate flooring is excellent. I am really pleased with it.

I was looking for a particular flooring. I bought a new house and the flooring that's already here is an LL floor and I wanted to complete it. But when I bought the floor and had it picked up, it wasn't the right one I thought it was. I sent it back, and LL Flooring took it back without a problem. I had to find out from the previous homeowners what flooring it was but LL said they no longer carried that flooring. The young lady told me that she would check to find out where it was and she did. She called me back in a day or two and found out that the flooring was in another store and that they had enough flooring for me, which was perfect because I thought I was gonna have to change the whole floor. She went out of her way to find that so I was very pleased with the whole process.

I got some snap laminate from LL Flooring. I went in store because I wanted to see the samples in person, talk about my project, and get recommendations. The sales reps were excellent and very professional. They knew exactly what materials I was looking for and what I would need for my project. They went out of their way above and beyond to make sure that we were taken care of. We're still in the process of installing the product itself, but it's beautiful. It was delivered on time. I'm extremely pleased with the quality. I hired my own team for the installation, but they were the ones who recommended that I get the flooring through LL Flooring. They worked with LL's material before. I will recommend LL in the future for anyone I know who has a project. The price was excellent, too. It was within my budget.

We were at the LL Flooring location, and their customer service was very satisfactory. The store was what we expected, and the person that helped us made sure we got exactly what we wanted. We were looking for something special. We got hardwood flooring and they did the installation. It took one day. The installers cleaned up after themselves. I had only one problem. From the room that already had part of the flooring, they transitioned into the next room. I don't think they chose the transom wisely the way they put it in. They put it in two sections. So, it might be three-feet wide. He put it like a board that was two feet and a board that was one foot. I don't think that should have been done that way. It definitely stands out.

LL Flooring has a good product and it's a good place to buy. I've bought from them for a long time, and the customer service is excellent. Recently, I bought laminate flooring from them and installed it myself.

We purchased the EVP in the past with LL Flooring, and then we went back to do another one of the LVP purchases so we can use it on our rental house and we just have been customers of them. We bought switcher blocks and flooring from them. I like the selection. It's the best selection I can find locally around town if I want something locally, and the folks that were in there working with us were extremely helpful. They had some clearance items with enough product for what I needed at the rental house. So, they went through different items, found what we needed, and they had enough product in-house that I was able to empty out a section of their clearance to do that one. The previous purchases have been some online and some in-store.

I was trying to find some bamboo flooring. We had put down flooring in the home and needed additional flooring and I looked everywhere and LL Flooring was the only one that carried it. They have wonderful products. Our experience with them was great. The person that we spoke with was helpful and had wonderful customer service. His name was Jeremy. It was warm, welcoming, and conversational, explaining the different types of flooring to us and what we were looking for. He was very knowledgeable about what it was that he was doing. I would recommend them.

I went online and purchased hardwood floors from LL Flooring. It was delivered after two weeks then their reps came out to install it. They were good and they finished in two days. The flooring is a bit pricey but so far, the quality is great and I like the finish. Also, they added a floor care kit that they didn't tell me about, which was nice. They didn't have to do that and I wouldn't have gone out and bought one, but that's okay.

The original flooring started cracking. So we bought three boxes from LL Flooring. Two of the boxes came damaged from FedEx action and one box was FedEx lost somewhere. They couldn't even find it. But LL Flooring could have put something around them to keep them from breaking open. They didn't have any more of the original flooring and that color was discontinued, and those were the only three boxes. So we had to go with a different kind of flooring. We had the portion part of the floor taken up and we were able to find some flooring that matched pretty close to it. You can't even tell.

I had flooring installed in my upstairs bedroom, hallway and a small office nook. I looked at the flooring online and then I made a trip to the store to look at it in person. I did not like the flooring that I chose online when I saw it in person. The guy that was helping me was really nice and showed me different floorings that I ended up liking a whole lot better. He gave me some more information about the difference between what I had seen online and what I ended up choosing and how that would work better for the bedroom, hallway and office.

I was looking for a specific color and style of vinyl flooring and LL Flooring had it so we went with them. We physically went to the store and the reps were good and thorough in explaining. We told them what we wanted and they showed us the area where they had them. The tile that we picked was on sale, which was a good thing, and we picked it up right then and there. I liked that convenience because they had it in stock and we didn't have to wait for it to be shipped. Also, I love my floor. We liked it so much that we ended up extending it and getting more. We put it in our kitchen and in our bathrooms.

LL Flooring is the most wonderful place in the whole world. I went on the website and I was able to upload my rooms in the house and see exactly how it looks before I went to buy it. I saw my furniture and how it looked so that was a big plus. I purchased waterproof laminate floors in-store. I purchased it and loved it. Then, I had a little left over, purchased a little more, and did my bathroom. I went back and purchased because it kept going on sale and then it went on the double sale and I purchased it for the rest of my house. I made sure this one rep was in. I followed through because she hit it on the head.

I purchased vinyl tile for our mud room and the shopping experience with LL Flooring was very easy. The reps were very personable and no pressure. They were very informed about the products and made it a very easy process. If you want a simple, stress-free flooring experience with knowledgeable representatives and quality products, LL Flooring is the way to go.

The guys worked hard on the installation of our LL Flooring. They had to drive in from Houston. I feel bad about that. But they knocked it out fast. The only negative thing would be there was a miscommunication, as far as removing all the tile and replacing it. When they got done, I inspected and I noticed that they didn't do anything in one of the bathrooms. I said, "How come the back bathroom is not done?" They said, "We didn't think you wanted it done." I said, "I paid for the whole house to get done." They said, "Okay, give us a minute." They threw the tile on top of it, which they did a good job of putting it on top, although I'd rather they had busted up the tile and did it. But they were tired at the end of the day and they still had to drive back to Houston.

The LVP flooring seems to be of good quality. We've had it in our home from a couple of years back and now we're just adding to some rooms. LL Flooring was great and easy to work with. I called them on the phone, but I also enjoyed going into the store. Since it's something we've had before, it's running low in stock and they were really patient with answering my questions and sourcing it from different stores. In theory, it should have been difficult and they made it really easy. So, I was impressed.

We got LVT and trim for the basement from LL Flooring. They were very helpful once I saw what I wanted. Our basement is quite large, and they had the quantity we needed. The flooring was discontinued so they weren't making any more but they set it up so that we could pick up at their store and someplace else to get what we needed. The reason it was discontinued was the locks did not work properly. This is not our first floor from LL Flooring, but it was the first time that we had issues with the locks. It was very hard to get the short end of the pieces to interlock with the other short end of the other pieces. We did with some finagling and a lot of pounding. I love the floor, but I see a few issues where we had to pound harder than we should have had to pound to get it to lock.

LL Flooring was great. I got vinyl planks in the store. Their sales rep was very good. He was helpful in all regards, very knowledgeable and very professional. LL's installer put down the flooring and it took them one day. Quality's great.

LL Flooring was a referral from a friend, and they were great. They were right on top of everything and communicated with us just fine. However, we had an electrical issue that prevented us from going forward with the project. We're still in the process of finishing that.

LL Flooring was great. I bought hardwood flooring in-store, and they were friendly, answered all of our questions well and helped us find what we wanted. We knew what we were looking for, but they showed us samples. We installed the flooring, and it was easy. The flooring is beautiful. It's amazing.

We got some tongue and groove red oak pre-finished flooring. The sales rep was good at what he was doing. He knew his stock and he knew the flooring. He answered my questions, and when I bought the flooring, he told me when it would be available, and that's when it was in. I'm happy with the experience. Installation was easy for me as well. I got a bit of experience with it before, and it wasn't a very complex room or very big space, so I did it myself.

LL Flooring's rep was knowledgeable and very professional. The third day the subcontractor was installing the flooring, the saw they used to cut the baseboard and stuff kicked in and out because when the guy put the baseboard in that one room where they plugged into, they popped it off. And they couldn't get it to reset the breaker. So we thought there was an issue with the breaker, being an older condo. But in the end, we found out with our contractor that does work for us. So, I found out that it was an issue with the wires. We gotta get his guy in there to do it. It has become a pain. But the installer for LL Flooring who was there was rude about it. I'm usually good dealing with contractors. But this guy said, "Not my problem." He wouldn't even come out and look at it after the fact. And they didn't put the steel studs in the walls to protect it.

My husband had ruined the carpeting in his office, rolling a chair around. At first, I looked at Lowe’s since I had had them install carpeting previously in my home. But their prices were way much higher because they were subbing it out. My neighbor recommended LL Flooring to me and I initially wanted luxury vinyl. But they said that could scratch. I have a dog and I didn't want floors that would scratch. So, I ended up getting a light color flooring and they did a beautiful job on it. I so appreciate their expertise in showing me the correct material for what I needed. Their advice was super because the floor that we have does not scratch. It's not real wood though it looks and feels like it. And now, my dog won't even go in that room. She's a retired racing greyhound and she tends to have long nails. I try to cut them, but she's very picky about flooring.

LL Flooring had the product that I wanted. It was a wood flooring product. And for the price, they are much better price than Floor & Decor. LL Flooring had a huge experience in this. Each of the people, 20 plus years. And they ended up doing a great job. Gave me what I was looking for. The installer came and installed it in two days. That was what they told me to prepare for.

There were three reps that I dealt with in LL Flooring, and all of them were amazing. Bethany was my main saleslady. I love her. She did an amazing job. She gave me good advice. Also, I had to come out there and I had my truck to pick up some of that floor, and those guys packed me up so well in my truck. And one of the days I came by, it was raining, and they covered it up good. It has been a while ago since I had my flooring done, but I keep looking at them. They're beautiful. I’m very pleased. So, I will always do business with LL Flooring. I will recommend them to everybody that needs some flooring.

The guys at the LL Flooring in Leesburg are good. I deal with them all the time and everything comes when I need it and I get it done. I helped the homeowner pick the flooring out, and I installed it. We got a floating kind of flooring. We were hoping it was scratch-proof and moisture-proof. We had quarter-inch soundproof padding put underneath it. The installation was hard work. I had to get everything right. I set things up and had to make sure that things are done right. My boys and I brought all the flooring in, laid it down, and let it acclimate to the area it's gonna be put in.

We purchased vinyl plank flooring from the LL Flooring in Duluth. Their rep answered my questions, pointed out a couple of different options, helped us land on the price and value and quality we were interested in. I was completely satisfied with the selection, the write-up, the delivery, and the return. I installed some of the flooring, and it was a little trickier than I expected. So, I hired a professional to finish it up on a larger area. The flooring is good. It meets expectations. I had extra materials because we anticipated lots of extra cutting. But using the professional, we cut down in the size and shape. We cut down on the amount of actual material required. So, there was a 10% return. They refunded it.

I bought snap-together laminate flooring in-store and it was a good experience. It was a little difficult to get it together, but we got it.

We love our laminate flooring from LL Flooring. It's great. It's a premier vinyl. It looks like real wood, but it's waterproof. We bought it purposely because we live on Grand Lake and we have grandkids and people in and out with wet bathing suits, people in and out of the deck, and we have dogs. As soon as everybody's gone, my wife mops and you can't even tell that the flooring has had anybody on it. My wife and I really like it. We're super happy that we went to LL. We went one day, talked to them, and ordered everything that we wanted.

We got an engineered hardwood floor from LL Flooring. They used a subcontracting company to come in and do the installation, and everything went really well. They delivered the goods ahead of time so it could precondition to the temperature of the house. They had done all the measurements previously and talked us through our floor selection when we went to their store. It was a large, multi-day job for a 2,600 square feet area. They completed the installation very efficiently and on time then followed up later to make sure everything went well. We had it installed before we moved into our new house and they worked with us on scheduling and got everything done. They were awesome. They had to make some adjustments as they went along but they kept me informed of any adjustments in price and the quality of the install.

I was very happy with LL Flooring. I purchased vinyl planks in the store. Their rep answered all my questions and he was knowledgeable. The flooring has been put down and the quality is wonderful.

LL Flooring is very good. I've used them before and that's why I went to them again and purchased vinyl planking. I did look into their website to see what they had. I'm 80 years old and I'm not really that great with stuff, but the site was very easy to use. I just went to the store because I couldn't buy that online. I had to see it because what it looks like on a computer doesn't mean that I would like it. Overall, the flooring is great. I have 12 months to pay it off without any interest. I have a minimum every month, but I don't have to pay the full thing right off the bat. It was part of a promotional offer at the time.

LL Flooring was fantastic. So far, I purchased the product. They told me that it has to acclimate. So, I just left it in the box. I've done everything that they said. The flooring is not down yet but I selected them because they had excellent reviews. I haven't been able to test the flooring, but they answered all my questions. They stand behind their product. What I heard from everybody that I had spoken to was whatever you buy from them, they'll come out and they'll repair it. So, I'm looking forward to a good experience.

I went to LL Flooring with my wife and told the reps what I needed. The sales process was seamless and the people in the store were very helpful. I bought cork underlayment and I picked it up. The reps loaded it in the truck for me and made sure I was happy with it. I had to make two trips because it wouldn't all fit in my truck at one time and made sure it was off their side and accessible to me. They were accommodating and did a nice job. I needed six boxes and there was a seventh one that had a defect in the box. It was not a big deal but they made sure they steered away from that one for me. It's hard to get excited over a cork underlayment but it was crated up nicely and the piece I saw looked good when the workers were putting it down. I had a remote camera so I could see. The boxes didn't appear to be broken.

We got vinyl flooring from LL Flooring and the in-store experience was good. The installation went fine and the quality is very good. But when stores are going over the contract, it’s important that they point out and specify that the installers disconnect all the gas lines and remove the toilets, but don't put them back. I saw it in the contract when I read it afterwards but if I’m somebody who is not well-to-do or able to do that, then I have to call a plumber. I have to have someone come and do this for me. And in the very least, they should partner with a plumber or an HVAC company to just come in after, even if it costs more money.

I bought vinyl flooring from the store and it has excellent quality. The person in the store was very helpful. She helped me make a selection and match my floor into a flooring I already had down. The pickup was ready when they told me it would be ready. They were very helpful. Overall, it was a very, very good experience.

LL Flooring has a good selection. There are a lot of options there. We liked their price point and product. Their sales rep was good, very knowledgeable, and helpful with making sure we got the right product and the best price possible. We purchased LVP flooring and they provided the installation. The tech was good. He took four days to get the whole job done, but he did a good job. He was very professional. We're happy with the flooring. I haven't had any issues with it yet.