Empire Today Reviews

Empire Today was amazing. The first time I used them was up in my home in Grass Valley and I had such a positive experience. The price was right, the product was fantastic, and everything was good. So, I used them again for the second time and I didn't consider anybody else. The salesperson, Daisy, who assisted me was phenomenal and she understood what I was trying to accomplish. She listened and everything she said, she delivered. There was no puffery and she was incredibly professional. Steve, the dispatcher, was great. There was a slight hoopty, and we were moving and we were pressed. But he was extraordinary as far as getting things scheduled and people there. Kudos to him. We had flooring, carpet, and baseboard installed in the entire house, except for the master bedroom. So, the installation took place in three bedrooms, the living room, kitchen, and dining room. I was also super happy with the installation and I have no complaint.

I reviewed different companies online and Empire had the highest reviews. It seemed like a lot of people really enjoyed their service and how they're installing and their pricing. The reviews online were excellent. So I got Empire Today to install carpet and laminate flooring in my house. I used their website when I was researching. It was very easy to maneuver through. It gave good details. It gave what to expect and how to set up a consultation. When I set up the consultation, I knew exactly what frame line I was looking for. So, when I talked with the consultant, he had an idea. I already had an idea of what I want and he just matched it exactly. It made it much easier to see it on the site and understand exactly what I was looking for.

When Empire Today came, they took measurements first, and they asked what I was looking for. Then based on that, they brought in their samples, and they made suggestions. We were able to take a look at everything and touch the samples that they had. Then from there, they gave us the pricing. I liked their pricing and the discount available. I had them install vinyl flooring in the kitchen and laundry area. We had a little bit of a hiccup during the installation. They had the wrong sizing for baseboards because when they ripped out the flooring, there was nothing behind it. It was just a bare wall. So it was tearing up the wall. I had to go out and get baseboards that were the right size for it.

I used Empire Today in a house that I sold and then also in the house that I purchased. So, I used the same salesperson for both houses. He listened to my needs, and he made recommendations. I did not buy the same type of carpet with this long warranty in the house that I was selling. So, he worked with me on understanding what my requirements were. I had laminate and carpet installed this time. The laminate was installed in an office and in a laundry room and bathroom. The carpet was installed in the stairway and the bedroom. I chose the thickest pad and carpet because I was moving into a new home, and I did not wanna have to replace it in the next 10 years. So, I wanted something that has a long warranty.

About 10 years ago, I had Empire Today come out and install my whole bottom floor family room, which is a 40 x 40, and they used engineered hardwood. It's still holding up and it's beautiful. The company spoke for itself 10 years ago, so I didn't consider anybody else at the time. I know these guys and what they can do, and I want them again. This time around, I did plank flooring and laminate flooring in my living room, kitchen, dining area, three bedrooms, hallway, and my steps.

Salesman never showed which carpet was 75% off and they charged me 3100 for 750 Sq Feet of carpet. Never use them again. First experience was good but second experience was terrible. Never recommend them to anyone again.

I would not use Empire Flooring because they use a bunch of unskilled labor and they’re not a company. They told me that they would fix the repairs the subcontractors damage and they didn’t. I had to repaint my and fix the holes myself and the manager of Empire (Kyle) tried lowballing me for my materials and labor. So if you need flooring make sure you use someone other than Empire. I’m really considering ripping the floor up and replacing it.

They sold me flooring and showed up with the wrong one. They also sent people that did not know how to install it. Then they ''fixed'' everything and said they would be here today and make everything right. NO CALL. NO SHOW. I ordered a bed for my 85 year old Mom coming into town. I had to cancel that and lost $300 and am all ready playing over $2000 for one little bedroom floor. How dare they treat a long time customer this way! I have spent thousands! I should have paid more attention to the reviews. Since I paid a deposit I just have to hope one day they show up! I have to hire a lawyer. I have to pay for my Mom to stay in a hotel? What a horrible company!!

I like that Empire Today did everything in one day. That was really important to me because I had to have the house rented by the first. So, I was able to get everything done and get a tenant in there. I had some LVP installed in the living room, the hallway, and two bedrooms. I thought about getting carpet instead, but it was only going to save me maybe $1,700 just to upgrade to the vinyl planks, but not a different company. I was still going to go through Empire for carpet. I used Empire back in like 2017 on a house and they installed carpet that time.

Empire Today is a rockstar among flooring companies. Recently, I purchased vinyl flooring from them which was installed in the master bedroom. My sister used to work for them and at the time, the price said it was 75% off, so I figured there would be savings right there. I'm one of the original Pergo girls and I'd take vinyl flooring over laminate. It would last 15 years in a kitchen but it shouldn't get it wet because you will ice skate and fall on your ass. My new vinyl flooring is gorgeous. It's cream colored with taupes and grays, and it transformed the room.