Since 1959, Empire Today® has provided Carpet, Hardwood, Laminate, Vinyl, Tile Flooring, and Window Treatments to over 2 million satisfied customers. Offering quality, name-brand products, Empire Today can help you find the product you want, within your budget. Empire brings hundreds of samples to your doorstep. During your free estimate, an experienced Sales Representative will help you choose a floor, take room measurements, and provide an all-inclusive price estimate. And, there’s no need to wait weeks - professional installers can install in-stock styles as soon as the next day. Offering competitive low prices and comprehensive warranties, Empire Today is committed to ensuring your Carpet and Flooring installation experience is top notch and handled by qualified and experienced contractors.
2016 American Business Awards:
The Stevies Company of the Year - Consumer Products - Bronze Winner
The Stevies Company of the Year - Customer Service Department of the Year - Consumer Products - Bronze Winner
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I heard Empire Today did a very good job, and I wanted to try them out, so I did. Their salesman was very good and honest. The installers were also superb, absolutely wonderful, very personable and honest. We had rugs done in the living room and dining room. We also had them put down linoleum in the bathroom. They did a beautiful job and it was in one week that we put the house up for sale. And we sold the house. I’d call them again. They were good people to work with.
We had the laminate wood flooring installed in the dining room by Empire Today and it was great. The salesman got back to me in a timely fashion and the installers showed up on time. They did exactly what they were supposed to do. Everything went well. If I ever have any more need for anything else, I would definitely give Empire a call back.
I got hardwood floors installed by Empire Today in my Kitchen and dining room. It was installed in one day and the guys who came out were great. I went with them because of their "Buy one room and get the other room $50" advertisement. The flooring is great and it is so much cleaner than a carpet. Go to this company because they are wonderful.
From the day the salesperson came to our home to the day our carpet was installed we had a very friendly, but professional experience. We received an amazing deal and we are in love with our new carpet. I would highly recommend this company.
Empire contractors came on time, worked tirelessly and systematically until job was done (after 5 pm). They did all sawing outside on ground floor even though floor was 1 floor up. Payment was only by credit card, no checks. Final bill did not breakout material, labor or taxes (so couldn't deduct taxes paid on our IRS).
I am very happy with the whole Empire experience, from the viewing of samples to the installation. Everything promised was delivered and Empire is very good at working with customer request. The carpet is beautiful with an amazing low price.
Updated on 03/16/2019: The desirable resolution is for Empire to take up this floor and refund my down payment enough is enough. I have tried numerous times to resolve this with your company. I have taken off numerous dates and nothing is resolved. I submitted a complete to your complaint department on Wednesday, March 13, 2019, @ 1:32 p.m. prior complete reference #'s **. I did not receive a call to assist me. I phoned your customer service dept. @1.866.588.0124 on Thursday, March 14, 2019, at 12:03 p.m. and spoke with that rep until 12:22 p.m. I phoned you @. I was told you would call within 24 hours. It is now March 15, 2019, and no one form your company has called me to resolve this issue. I attempted numerous times to speak with you but you will not call.
Original review: I contacted Empire Flooring on for professional installation of engineered wood flooring in my living room, stairs, and upstairs hallway installed over a moisture barrier. I spoke w/ your salesperson and signed the contract for installation on 02/09/2019. The floors and stairs were installed over a 3 day period 02/19/2019 thru 02/21/2019. I phoned to complain about the install of the flooring on 02/23/2019. The floor is moving; thus, it is not stationary. In addition the installer got glue all over it. They tried to clean the glue up with an acetone base solvent; this is what the installer said they were using to remove the glue. This solvent took the satin finish off and turned white and in some places dissolved/melted the finish. The melted finish appears as if the floor is dirty and will not come up.
While installing the stairs they cut one of the bullnoses in half and still installed it; it is sharp and can cut your foot coming up or going down the stairs because it does not line up. I have taken off work on numerous dates to get resolution. On one occasion they were scheduled to come to my home between 9a.m.-12p.m. on 02/27/2019 they arrived at 10 minutes to 6 p.m. When they arrived and looked at the floor they stated the damage is more extensive than we first thought but did not tell me what was going to be done. On 02/09/2019 the original installers came back and stated they would have to take up the moisture barrier and glue the floor to the concrete; which is not what I paid and asked for. They did not do anything and phoned the office.
I spoke with the office and stated I need to know what is going to be done stating this is not professional. I also stated the installers need to know what they are coming to do. I was told a contractor would come to my home between 9am and 12pm on 03/20/2019. I phoned today 03/20/2019 at 11:00pm and stated a contractor is scheduled to come to my home between 9am and 12pm. The office told me there is no one scheduled to come to your home and provided a reference # ** for the call and my complaint. I am expected to pay 9 thousand dollars for a floor that has been destroyed by your installer. I have already paid 1 thousand dollar as a down payment. I want what I am paying for a new professionally installed floor. Furthermore, they did not install the transitional molding between the living room and the kitchen.
When asked for the transitional molding the installers said they did not have it. Every time Empire states they are sending someone we have moved the furniture so they can see the floor. Yeah we had already put felt on the legs of everything so we are not damaging the floor and we are picking up the furniture, we are not sliding it across the wood flooring. I am attaching photos to show you examples of what I am talking about. I am only sending a few pictures; however, the damage is all over the floor and stair landings. After speaking with the office I called the sale person and told him what is going on and he said he would call me back. That was approximately an hour ago and he has not called back. I thinking I have to get an attorney to resolve these issues.
Alphandra, we know delays can be frustrating and we apologize for the inconvenience. We'll be in touch with you shortly to learn more, thank you!
My girlfriend had Empire install carpeting in her condo and they did a great job. I couldn't wait to use Empire to install new carpeting in the house that I rent. It was in dire need of new flooring. I made an appointment. When the day came, I received a call from my salesperson telling me that he had been double-booked and would not be able to make the appointment. We rescheduled for a day or two later. He was very apologetic and accommodating on the rescheduled appointment. When we got together, the process was very smooth and the price very fair and we made the deal and scheduled the install.
When the day came for the install, I got a call from the installer confirming his arrival time. But, later, Empire called telling me that the installer's truck broke down and he wouldn't be able to make the appointment. We rescheduled... As this was happening, I recalled that my girlfriend got the same call - the installer couldn't make the original appointment because his truck broke down.
Finally, we all got it together and the carpet was installed. It looked great in the pictures my son sent me! But, when I got home, I noticed an obvious seam sticking up in the middle of the hallway. I called my sales guy and he suggested I call customer service. I called customer service and they sent someone out the next day to look. That guy looked at the problem and said that that is the way it is because it's a seam and that there is nothing he can do to make it better. I called my sales guy and he came out a couple of days later to look. I talked with him the next day and he said he couldn't see much because it was in the evening, but he will deal with customer service and present my case. At this point, I feel I am just being ignored and that Empire is hoping that I'll give up my concern and go away. I get emails asking for a review but I am waiting to see how this works out. If they take care of it, it will be a great review based on the end product.
Malcolm, we know delays can be frustrating and we apologize for the inconvenience. We'll be in touch with you shortly to learn more, thank you!
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I had made an appointment to get an estimate on the carpeting from Empire. They called me an hour or so prior to the appointment time and postponed it to the next day. I had to get a babysitter to come to look after our kid because my wife was sick and the estimate I was getting was at my rental. They called me next day again right about an hour before the appointment to move the appointment for the next time. Again, my wife was still sick and I had to arrange for a babysitter and messed everything up. I would never do a business with these unprofessional people who have no regards for other peoples' time.
Niraj, we dislike missed appointments as much as you do, and we sincerely apologize for the inconvenience. We'll be in touch with you shortly to discuss your experience and make things right.
I had Empire laminate my cabinets and it’s very disappointing - My cabinets were done 7 years ago and they are discolored. I thought the product would have lasted a whole lot longer than that. I’ve called twice and promised a call back which never came. Very poor. I feel with the amount of money I paid that I would get more than seven years out of this product. It’s very disappointing.
Lianne, we’re personally looking into this matter and we’ll reach out to you soon to begin working on a resolution with you.
I am not even sure where to begin. We had carpet installed in two bedrooms and laminate flooring in two bathrooms, kitchen, family room and dining room area. This was in a rental unit that we owned. The salesperson was fine and the installation seemed to go well until we started having problems. Our tenants did not let us know for a couple of months after the installation that the there was a leak in the bathroom since the installation. I am not sure they even knew there was a leak because it was leaking under the toilet.
We contacted Customer Service as soon as we knew this was an issue. Played phone tag with her and finally got something scheduled for them to review the situation. The installer went out and claimed the leak was from kids splashing in the tub and the water was going over the side of the tub, which was not true, turns out the flange on the toilet had been broken when they put the toilet back in. We did not know this at first and tried to have them fix the toilet and install new floors that had been ruined by this leak, it was obvious when we went there that the toilet was the problem. Empire indicated that we contacted them too late and so we would have to pay for the new floors and installation. They then said they would cover half so we agreed.
In the meantime the hot water heater burst in this unit and we had more water in the condo and had to open an insurance claim to get more flooring fixed so cancelled the installation in the bathroom. So our team that was repairing all the damage, contacted Empire to purchase flooring to match since we did not need that much to fix the damage. Guess what? Empire will never just sell the product, you have to pay them to install as well. So we had to pull all of their product that we are still paying for and replace with another flooring. When they reinstalled the toilet they indicated that it was leaking because the flange was broken and obviously had been broken since Empire put the toilet back in and was the original issue to begin with.
In addition, we spoke to the the guy over Customer Service in Colorado many times and he is one slick guy, knows exactly what to say to not have to work with customers and to get them to pay more and more. Not rude, just firm and says he will do everything he can to work with us, but obviously, that was not the case. It was difficult to get him on the phone as well. If you notice on their website, not much for customer service as far as contact information, they make it difficult to reach someone. After this experience, I WILL NEVER USE EMPIRE FLOORING EVER AGAIN!!! And I was going to, but realize what a racket they are. Maybe if you never have an issue they work, but if you do, beware! We paid $7,700.00 for all of this nonsense.
Beth, customer satisfaction is our number one priority and we sincerely apologize for your experience. We've located your account, and we'll be in touch with you shortly to learn more.
I had Empire Today install laminated floors in the den, dining room, the living room, and the hallway. I like the color of their laminate flooring and also the durability it had on it. When I went with Empire, I considered mainly the cost and the fact that it was all in one package. I didn’t have to go through a bunch of other stuff to get the flooring in and get them to put it down. Empire took care of everything and their rep was great. The installation went well. The installers were clean, very thorough, and very conscientious about the work. The whole project took two days to be completed, and the new flooring meets my expectation, more than double. It's been a great experience.
I got carpeting from Empire Today. I wanted a decent thickness of rug because the other one I had just wore out and had to be changed. Their representative came and showed me different options. When the carpet was installed, it took a reasonable time and the workers were very professional. Everything was good from their courtesy to the job they did. I was impressed.
I had the laminate floor and carpet installed by Empire Today. I had called Empire about it two years ago, and the lady that came out was very nice. So, I gave her a call. I had the carpet installed in my three bedrooms. And I had the laminate floor done in my living room, dining room, family room, and kitchen. The Empire products that I have are still very new, so they're okay for now. Hopefully, nothing comes up in the future. But they're good and I got a compliment on the way it looks. Everybody at Empire Today did a professional job and the installers put everything back where it belonged.
I had my carpet done about 19 months ago. The first time they installed it they did a horrible job. I called and they sent someone out and told me they could not fix it. Then I did a review and posted the pictures and they immediately called and sent out another person and they had to replace the carpeting in my living room and stairways. I was pleased in the beginning although they didnt have my original carpeting, they had to use different colors, styles. Now I see it probably was a cheaper carpet, even though I paid more for the original carpet. It is already matted down looking old. Anyhow the stairways are looking horrid with the padding already moving inches away from the step itself.
They cut it and one part and going up the stairway and if you are not paying attention your toe gets caught in the nails holding the bottom step, then they restarted the carpet. Hard to explain. Hopefully I can upload pictures. At this point I can care less about having someone come out and replace it again. I would rather have my money back. Take your business elsewhere, this company uses cheap labor and honestly could have had my husband do it since it looks horrible. I do want to add my living room is pretty big and when they tore out the carpet to replace it the padding was taped together! I did snap a picture of that. Most embarrassing is when people come over and notice what a horrible job they did. I do tell them to avoid Empire Today.
Krystin, thank you for making us aware of this matter. We've located your order and will be in touch with you soon to discuss your concerns.
Empire was supposed to show up today to install carpet in our basement. We took off of work to accommodate their timing, but they have yet to show up. We have called twice now but customer service is unprofessional, that is when you are even able to get ahold of someone. After our initial call regarding the time, we were told someone would be here in 20 minutes. It is now an hour and 45 minutes later (7:45 at night) and they are quoting another hour before someone can arrive. We have a toddler who needs to go to bed, and my husband and I both work in the morning. We will certainly be canceling our order and taking our business elsewhere. Do not use this awful company! They do NOT stand by their "dedication to quality and customer service."
Brian, we take your concerns seriously and understand that your order has been cancelled. For future questions and/or concerns please contact us.
Long story short, I am very disappointed. The installers don’t know how to cut or lay carpet. I can do a better job myself. The installers move just as fast as you see in Empire Today commercials. RUSH RUSH RUSH!!! It’s like they're in a race. I am having too many problem to mention. They replaced my carpet at least 3 times. Still having problems, such as I found a hole in my carpet, (carpet was cut wrong). Bubbles up. (Cut wrong.) That is my main problem. In the process Empire Today ruined my wood bathroom door and closet door during moving furniture etc. I could go on and on but you get the gist. Bubbles remain in my carpet at this time. I want a resolution and would like another company that knows how to install carpet fix this garbage of a job.
KC, thank you for making us aware of your concerns. We'll be in touch with you shortly to learn more.
We considered other brands but we liked the pattern that Empire Today had and we were impressed with what the services they said they could provide. They installed the waterproof floating floor in our kitchen. To get the waterproof that we wanted, their flooring was a bit more expensive but we were going to pay more to get waterproof. We really like everything about it. The color is perfect though it's hard to tell when picking it from the sample. It was installed beautifully. The two installers they sent were absolutely marvelous and they cleaned up any mess that they made. It was the first time we used Empire and they were wonderful. We were very pleased.
We had Empire Today install carpet in the living room in our house. Their guy showed me a little book, and I picked out the carpet that I liked. I like its design. I have two little dogs and I wanted a darker color because the light shows dirt and stains. But other than that, it’s okay. The installation team was nice and showed up on time. I’ll recommend Empire.
Empire Today's salesman was great, and my experience was excellent. I had them install hardwood floor in three rooms in my home. After looking at it and placing it against the furniture and the surroundings of the house, it was the one that best fit my desire. The installers were great. The installation took two days and it went like clockwork, and they were gone. The second day was like finishing up where they brought in a finishing contractor who finished the high-end stuff for the trims and those cuts that have to be made. They did a great job.
The guys that came to install my carpet were very fast & I could see they knew what they were doing! They did a fantastic job in all three of my rooms and the hallway. My only concern was not putting down transition pieces where my carpet ended and ceramic tile began. They came back to make things right!
Squeaky subfloor everywhere. So bad it wakes our baby up. Staples and padding left under the carpet so you can feel them through the paper thin "middle of the road" carpet the cost us over 5 grand. I will never let this company anywhere near my property again. In hindsight it makes sense that they were terrible. Why else would they make you sign a document restricting your legal right to sue them and require arbitration. BEWARE.
Keith, we’d like to hear more about your installation experience. We want all of our customers to be satisfied with their product and installation, and we’ll follow back with you soon to address your concerns.
When I was shopping for a new carpet I decided on Empire instead of the local stores thinking Empire would be more professional. The commercials, nor the Empire representative that comes to do the installation estimate, tell you that the work is outsourced to NON-Empire low budget carpet stores. The outsourced company came in an unmarked van with no company logos and the only thing tying them to Empire was the tablet in their hand containing my containing my contract. I live on the second floor of a private house and they threw the old carpeting down the stairs causing $450 worth of damage to the staircase overhang. Also, not noticing until after they left, a jar of coins worth approximately $400 was stolen by them from one of the newly carpeted rooms. Lastly, they didn't finish putting the doorway brackets in due to them "not having the proper tools".
It took (4) calls to a customer service manager to get reimbursed for the damage and after several more calls I gave up trying to get someone out to my apartment to finish the bracketing; as it was never completed. Empire management informed me that they don't tell their new customers that the work is outsourced which in my eyes is false advertising and underhanded. Empire offered only unapologetic apologies and no compensation for my monetary loss, unfinished installation and aggravation. In conclusion: DO NOT purchase from Empire and if you decide to, ask why they outsource their work to low level carpet places without background screen checks.
Hi Kevin .We’re sorry to hear about the problems you've had with your installation. That's not how we want our installations to go. We want to learn more about what happened and work with you to make things right. We’ll be contacting you directly to help.
I liked Empire’s selection, quality, and quick installation and so they did our carpet runner upstairs. It’s a tough staircase because it’s from early 1900, it has some quirky twists and turns. Empire spent an amazing amount of time and the staircase really looked good considering how difficult it was. The new runner met my expectations easily and I’m a very happy customer.
Empire Today laid a carpet for me. The rep who helped me was very nice and the carpet that I got from Empire was really clean and worth it. Everything was excellent.
Empire Today did a lot of work at my daughter's house. I loved their work and so I decided to have them install 16x16 tile that's a mix of ceramic and vinyl in our kitchen and both of our bathrooms. I like the color of the flooring thus far. Empire did a great job.
We used Empire Today before and they were amazing. So when we needed to get carpet, we went with them again. We had it installed in the master bedroom and we chose that flooring because of the softness. This time, Empire's reps were also amazing. Two persons came for the installation and it didn't take long for them to complete the job.
We have 2 dogs and chose a vinyl flooring per the sale reps suggestions. We were told that the floors we picked were the best for pets because they have a water resistant seal that could hold for 12 hours. Here is the first problem, we had a spot pop up in our kitchen. We thought it was from the dog but there was no evidence of any such accident from the dog. So we assumed it was from the ice maker dropping a piece of ice and melting. If that was the cause it would have only been there for max of an hour while my wife took our child to school. We called customer service and got the runaround and voicemail after voicemail was left.
After around 4 days we got a call back and was told there was no warranty for such complaint and that the floors were not water resistant for 12 hours if any. Then we were told we had to buy more bundles of flooring for repair at a cost of $300 plus per bundle plus install. Then when repairman shows he put a transition strip piece over the spot and glued it down. That was not the resolution we were asking for. Then I try to call customer service again and for another 3-5 days did not receive a call so I left a message for a call, still nothing nothing has been resolved.
We had the floors installed in late October or 2018. We spent close to Ten Thousand on the floors and install and my wife and I have determined that using a Empire to do the install was the worst financial mistake we have ever made. Empire customer service was very poor and the salesman that sold us the floors/lies should be ashamed of how they handled this. I personally have thought of paying a local flooring company to come through and inspect the flooring for install flaws and to check the water resistant claim/lie we were sold. All in all we are very disappointed in the Empire flooring company and are upset with ourselves for not choosing a local reputable flooring company.
(First day Fri) Came out, ripped up carpet for hardwood floor. Found out after that they had received 2 different colors and had to reorder more of the correct color. Living room furniture had been removed & put in kitchen. (Day 2 Sat) Bedroom furniture was removed and beds taken down. Carpet was to be installed in bedroom. Old carpet and pad removed, but did not have enough new pad and had to order more for a different day. Roll of new carpet stored in garage and was noticed by installer that a hole was in it so he was going to order another roll.
Came back on Mon and installed pad and carpet with hole in it. Said he would return to install new carpet later. Installers came back on Tues to install carpet and wood but could not install both at same time. Carpet guy left. Installed wood but could not finish because did not have enough transition pieces. They would have to get more and come back. Billy called from OKC on Wed and ask our version of story. Said he was going to Tulsa for meeting to discuss problem. Did not hear back from him. New carpet was put down on Thurs.
On Saturday they finished up transition pieces. A two day job turned into a 9 day job of furniture being in our kitchen and bathroom and having to use our guest bedroom. Mention was made of being compensated for our trouble but have not heard nothing on this. We did leave a review on Empire and someone called but wanted us to prove we had paid for the 10 bags of grout delivered, not used, they took grout back and was not really interested in the rest of the problems. We have tried several times to contact someone that we originally talked to (both sales and installation people), but have yet to receive any call back. Very unprofessional.
We had heavy rains and my sump pump wasn’t working, so the water came in the house. Empire came and ripped up the old carpet and took it out, and then they brought in the new carpeting with the undermat there too. It was very good and the feel underneath the feet is much better. Empire was very quick and did most of the moving too. I have a heavy desk with the computer and so forth, and that was what they did.
I have a split-entry house where they did the carpeting. I have the fireplace in the lower level. It’s a big room down there plus the hallway and all around, so it's very nice. They did the half bath too and they went in halfway into the closets on the floor. They went into my closet, so I opened the door and they went in halfway through the closet and closed the closet. They did all of those things very nicely. They also cleaned up everything and put everything back as they saw it when they came in. They did other parts of my house. But what they did down there, they did a good job. I’m very happy and truly very pleased. They knew what they were doing and they did it.
I’m pretty pleased with Empire Today. They had a sale on, and I responded to it and got a pretty good deal. But the wooden board, which they took, was dividing my foyer from the living room, and I need that put back on. I was gonna call the girl who was helping me to tell her about it, but I haven’t had time. Outside of that, everything is fantastic. They did very good work and were very professional. The representative and the installers were good.
I had laminate installed at the beginning of the year in my house. The installers did not know what they were doing when moving my appliances and caused a water leak that damage the new floors. Now Empire refuses to stand by their work and installation and repair what they caused. I had a licensed plumber come out and write a report stating they caused the leak. Empire told me to file a claim on my homeowners insurance and that I could work it out with their installers insurance company. They have knowingly left my floors with water under them with no hopes of fixing the job for two months. I have dealt with the worst customer service ever. They had no problem taking my money but will not stand by their work causing damage to my home and forcing me to pay to fix their mistake. I would NEVER recommend them to anyone EVER. Wish I could rate them with no stars. They don't even deserve one.
I had Empire install about 900 sq ft of carpet in the upstairs of my house at about the same time I had a competitor install a new carpet in my basement about 2 yrs ago. The carpet downstairs is still perfect... Not one issue! Empires carpet upstairs is already showing signs of wear, makes a weird plastic sound when you walk on it, and most important has more than 2 BIG areas where the carpet has ripples in the middle of the room. My Stainmaster carpet downstairs, no issues. I paid roughly the same amount for both carpets, per sq ft. So I call Empire to see if they can send out a tech to stretch the carpet and take care of it, considering it's not an old carpet. The response is that they will come out, but need to charge me hundreds of dollars for the "repair". I paid a lot of money for this carpet and installation, this is unacceptable and some of the worst customer service I have ever seen.
Tom, we're disappointed to hear that your carpet is not meeting your expectations. We've located your account, and will be looking into your concerns.
Empire Today expert review by Joseph Truini
The year 1959 saw the founding of Empire Today in Chicago. Since then, the business has grown into a true empire with locations in the majority of U.S. states.
Products: Empire Today offers carpet, hardwood, laminate, resilient vinyl, tile, even window blinds and shades. Free-in-home estimates are available.
Financing: Empire Today and Wells Fargo Bank offer financing, including an interest-free option, that charges no interest for 12 months. Another option gives you a 48-month payoff time frame at 9.99 percent interest rate.
Warranties: Empire Today warranties run a lifetime in some cases, with a still-respectable 30 years in several other cases.
Outdoor carpeting: Empire sells carpeting for porches, patios and decks. Their short pile height helps keep crushes and dents from forming.
Installation: Installations are performed by independent contractors who work with Empire Today. Options include next-day installation and half-price deals.
Best for: Luxury shoppers, budget seekers and people with pets and kids stand to find what they need from Empire Today.
Empire Today Company Information
- Social media:
- Company Name:
- Empire Today
- Year Founded:
- 333 Northwest Ave
- Postal Code:
- United States
- (800) 588-2300