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Empire Today
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Empire Today

 3.7/5 (590 ratings)
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Empire Today

About Empire Today

Empire Today has provided carpet, hardwood, laminate, vinyl tile flooring, and window treatments to more than 2 million customers since 1959. The company brings hundreds of samples to your doorstep, and a sales representative helps you choose a floor, takes room measurements, and provides an all-inclusive price estimate. Professional installers can install in-stock styles as soon as the next day. The company offers competitive prices and comprehensive warranties.

Overall Satisfaction Rating

  • 5 stars
  • 4 stars
  • 3 stars
  • 2 stars
  • 1 stars

Pros

  • Professional measurements
  • 1-year limited installation warranty
  • Brings product samples to your home

Cons

  • Limited financing options
  • Consultation required for estimate

Bottom Line

Empire Today brings the shopping experience to you with its in-home consultations and professional flooring specialists. Price quotes are only available after an appointment, but there is no obligation to buy.

Top Empire Today Reviews

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Rated with 5 stars
Verified

We had hardwood installed in my living room and hallway. The sales rep from Empire was pretty good. The installation took two days and it went very well. We had a lot going on tha...

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Rated with 5 stars
Verified

… The installers did a good job. They came in and out, spent a lot of time, and took care of everything, moving my furniture easily. They took precautions not to break or damage a...

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What is Empire Today?

Empire Today offers floor and window renovations for residential and commercial customers. To get started with Empire Today, visit its website to schedule a personalized shopping experience. All of Empire Today’s consultations take place in your home, which lets you find the samples that best match the decor in your home under your own lighting.

During the initial consultation, Empire’s independent contractor measures the room and provides a price estimate. Because measurements are taken before you purchase the materials, Empire Today can ensure that customers get the right amount of flooring needed for the job. All of the company’s installation services include a one-year limited warranty.

Empire Today also offers online tools to make interior decorating easier. The “See a Floor in Your Room” function on its website lets you upload a picture of your room and try different flooring options before scheduling a consultation. In addition, customers can see photos to use as inspiration for different rooms.

Empire flooring prices

While an in-home consultation is required to get an estimate of Empire Today’s products and services, the company does offer regular discounts, coupons and promotions on its website. New customers can get up to $250 off by signing up for Empire Today’s email service.

Financing options are also available. Empire Today’s credit card offers monthly payment options over 12 or 48 months with a 9.99% APR through Wells Fargo Bank.

Empire Today FAQ

Does Empire Today have showrooms or retail stores?
No. According to Empire Today, the company “brings the showrooms and retail stores to you.” Empire Today opts for a shop-at-home model instead of operating stores.
How do I shop with Empire?
To shop with Empire, book an appointment on its website or call the company to have a flooring specialist visit your home or business.
Is there any charge or obligation for an estimate?
No. In-home consultations through Empire Today are free, and there’s no charge or obligation to buy to receive an estimate.
Do the products have any warranty?
Yes, Empire Today’s products come with a manufacturer’s warranty and a limited installation warranty. It’s best to check with the company for specifics on the manufacturer’s warranty.
What type of financing options does Empire have?
Empire Today offers a credit card in partnership with Wells Fargo Bank. Currently, customers can choose from 12-month or 48-month payment plans.
Does Empire Today move furniture?
Yes, you can request furniture moving services through Empire Today. You’re responsible for moving small or breakable items.
How long does Empire take to install?
As long as products are in stock, Empire Today can install as quickly as the next day. The company works around your schedule.

Is Empire flooring a good deal?

We recommend Empire Today for homeowners and businesses who prefer to save on shopping time and see what flooring looks like in their space before purchasing. Customers praise Empire Today’s knowledgeable staff and the company’s quick service. Individuals with strangely shaped rooms or corners appreciate Empire Today’s in-home measurements, which make it easier to purchase the right type and amount of supplies before installation begins.

Empire Today Reviews

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2 featured reviews
How do I know I can trust these reviews about Empire Today?
How do I know I can trust these reviews about Empire Today?
  • 3,428,968 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer
Original review: June 24, 2021

Our experience with Empire Today was amazing from start to finish. We started the process by scheduling a consultation online and the appointment was set shortly after. I was incredibly impressed with the sales person Ryan C. who came to our home. I have found that through this process the sales reps for some companies aren't as knowledgeable as the installation techs. This was not the case with Ryan. You could tell Ryan was confident and knew what he was talking about. He was also not pushy at all - I didn't feel like he was just there to make a sell but to also ensure we were truly happy with what we received. He gave us the time to consider our options and really went above and beyond to make sure we understood what we were getting, how to care for it, etc.

We had received quotes from multiple companies and ultimately went with Empire Today and Ryan due to their beautiful variety of flooring, pricing, and Ryan's knowledge and caring. We eventually decided to get the Luxury Vinyl Plank flooring with him because it best fit our needs. From the point that Ryan left until the installers came and finished was amazing. I was able to reach out to Ryan and ask a LOT of questions before our install and I never felt like I was bothering him. He always went out of his way to ensure I was heard and my questions answered - even when he was extremely busy with other appointments/etc - he always made sure to call me back by end of day.

The installers were amazing as well. They arrived on time and quickly got to work. You could tell they efficiently/expertly divided the work between themselves to ensure they got the work done quickly but beautifully/professionally. They were polite, friendly and helpful the whole time they were in our home. We were also working from home at the time - so they took extra care to work around us - as well as be mindful of where we were in the home and sound. I was so impressed at how quickly the floor was installed and how great it looked and how well done it was. They left all areas really clean and well done and checked with us multiple times before leaving that we were ok with how everything looked/etc. We are now a week past our install and I'm literally still in awe of how good our flooring looks and how well done it was.

I have one last note and this is again for Ryan - after our install Ryan took the time to answer questions about protecting our floor and has checked in on us to ensure we were happy. I don't think I've ever been more impressed with a sales person. You can tell Ryan takes pride in what he does and that his customers are satisfied. I can't speak for all salespeople at Empire Today but if all of them are like Ryan - you can count on having the company and its employees/contractors care for your home.

10 people found this review helpful

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    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Feb. 15, 2021

    There was an ad for 70% off of flooring. So, I initiated the call to Empire. I didn't buy the 70% off carpet because the salesman said that there was something else available, several other things that would be about $100 and $150 more. I went with one of the other ones that he showed me, and it's fine. It looks good. The installers were good. The gentlemen who came to my house had to go out to his car about four different times to get me different samples. He showed me the ones that were 70% off and some of the other ones that he had available that would be in the price range but a little bit more after discounts.

    I had a little difficulty with the installation experience because I know the date that I gave the gentleman to schedule it for, and then I got an email telling me they were coming the next day, which was fine but I have a part-time employment right now. I need to leave the house at 4:00 o'clock. So, I called, and they said the first one starts at 8:00 to 10:00, and then 12:00 to 2:00, but I was on tap for the morning. It should be fine, although I would hear from the installers. I didn't hear from the installers, and it got to be just before noon, and I called. They said they'd be there between noon and 2:00. I called back again, and I didn't get a response. About 1:30, the installers called me and told me they would be here in about 25 minutes, which they were, and they did get it done. They were out by about 10 to 4:00.

    It was only one room. It wasn't a lot but I spent virtually all day, and then had to be concerned. The installers told me if they would have known, they would have put me on their schedule for first thing. I told that to the gentleman who came to the house. I told that to the person on the phone. And the person on the phone, in the scheduling process, told me that I was scheduled for first thing in the morning. So, I was at my house all day. I was afraid to leave. That was a little too over-the-top for me.

    The other thing is I had just contracted with a roofer and he put me through Wells Fargo, and Wells Fargo did not approve me for the full amount. So, I had to go and then get credit from another company.When the salesman from Empire came in, I told him, “I think I should qualify for your credit. But if this already hit, I wouldn't qualify.” He even asked me, “Was one of them Wells Fargo?” I said, “Yes.” He said, “Do you wanna go through us?” I said, “Well, yeah, I'd like it.” It was a very good deal for financing. There will be no interest to pay in 12 months. So, I said, “Yeah, I’d really like that.” Lo and behold, he put me through Wells Fargo. So, it's a mark on my credit for running it through Wells Fargo, and then being declined.

    So, I pulled out one of my credit cards, and I had to put down 50%. I can pay it off and I'm not worried about the interest. It’ll take me two or three months to pay it off but it's worth it. I have the carpet. I'm happy with it. I'm happy with the job that the installers did. It's just that that really kind of ticked me off. I was ready to say, “Okay, forget it.” But now, since I’m this far through the process, you get to the point where you don't wanna shop around anymore. I would recommend Empire with stipulations like, “Watch out for this. Watch out for that.” I would say, “Yes. I would recommend that you at least have them come in and give you an estimate and stuff like that. But be leery, one, of the financing. Because not everybody is approved.” Even though my credit score was in the high sixes in one, and over 700 with the other, I didn't qualify because it was Wells Fargo. Wells Fargo had just given me $10,000 a couple of days before for my roof.

    13 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 19, 2021

    When the sales rep from Empire Today, Robert, came out here, he was very respectful and knowledgeable. He listened well. Based off of what we said, he brought in specific samples instead of just bringing in a bunch of samples to overwhelm somebody. He narrowed it down to a couple of different books on each product. The other part of the deciding factor was that he made it sound so easy. It was like a one-stop shop where there were things that needed to be done. We didn't have to get someone that only did carpet then get someone else come in and do the floor. We had things such as the toilet that needed to be moved and we didn't have to get a plumber to move them. He made it sound easy.

    The installation team was thorough in that they wanted us to check right away to make sure that the products that we had ordered were the same things like the colors. The challenging part of the interaction was that one of them spoke nothing but Spanish and the one that I was talking to spoke some English but mostly Spanish. I can speak some but I don't speak a lot. Thank goodness that I understood him enough to be able to communicate with him.

    When you have that language barrier, they don't always understand exactly what happened in the initial sale with a representative. There was a point where Robert said that if my husband disconnected all of the plumbing, that they can move the sink and cabinet out and move the washer and dryer. I don't think that that gentleman understood that that was a promise. What he said to me in Spanish was that sales people make promises but that those promises they make are not always accurate. It was a little frustrating at first and he didn't want to help move that cabinet so my husband did take it out. He told me, “We're not supposed to move cabinets.” The cabinet wasn't even big. It was for a small slop sink. When I called Robert, he called his supervisor and said, “When they get ready to reinstall that cabinet, I want him to help Mr. ** with it,” and he did do it. The communication between the salesperson and the supervisor for the team that comes out is key.

    The other problem we had was I had given Robert half of the money down to order and set the appointment. He told me then the other half will be expected when they arrived, and I said okay. When they arrived, I gave the guy my credit card. He called whatever number they call to get the cards approved and he said that he couldn't get it approved because it was busy. He wanted a check so I started to write a check. Then he told me in Spanish that he couldn't take a personal check, that he wanted a cashier's check from the bank. I told him I was not going to leave the house and go to the bank to get the rest of the money. I said, “This is the same card that I gave Robert. There's not a problem with the card." He was kind of delayed in that he was trying to get it approved before they would work. But he finally sent the other guy upstairs to start working.

    He was on the phone for about 30 minutes and he couldn’t get it approved. If the credit card place is busy, then they need to give him another option that he can use so that he's not the one feeling paralyzed by the situation. He said it was so busy and that he was going to stay on the phone, but that he would start working. He was telling me that his supervisor said he couldn't take a personal check and I told him that wasn't true because Robert was going to take a personal check from me. He said that the credit card is a little bit quicker in getting it approved that was why I used the credit card. But it finally did get approved. The crew themselves were really good as far as getting the job done. One started working on the bathroom and the other one started installing the carpet on the stairway. Then they both finished the laundry room together and cleaned up after themselves. They were very hard workers and respectful. They did a great job.

    The only thing that would be good to tell the installers is that when they're laying stuff that they're taking, like when they're pulling floors up and they have their tools, instead of laying their tools on the flooring or on the carpeting, would be to have something that they lay down and put that stuff on so that there's not the possibility of scratching or tearing a floor.

    5 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Dec. 7, 2020

    I found a discount from another store and there was a $300 savings. But Empire Today did better than that, so that was good. I made an appointment online on the weekend, had an appointment for the next week, and they installed the carpet one week later. We did the installation in one room and then two half stairways. We have a split level and the stairway had carpeting on them, but it was kind of an old oriental style. It wasn’t fully carpeted on the stairs, so I wasn’t imagining anything different.

    When the guy came to install the carpet, he asked if I wanted that the carpet didn’t cover the whole thing. He said they would have had to have bound the carpet in order to do that. He also said that they would have to take the carpet back to the factory and they’d have to cut it and bind it in order to bring it and do it on another day. I told him to do whatever was the easiest. The fully carpeted was the easiest one, and it looks a lot better than how it’s been the way it was before, and bound the way I imagined it being. So that turned out better. But it was not something that he addressed or asked me, or even talked to me about when I said I needed these carpeted. If he asked me, then the decision could have been made beforehand.

    I picked different carpets for the stairs and for the living room. But they were similar. The carpet that I chose for the stairs was better for more traffic. When the guy came to install it, he had me check the swatch. I said, “Yes.” But then a little while later, I told him, “There are two different carpets. You have the other one, right?” I showed him the pictures and he said, “Oh, yeah.” Then he went out to the truck and he started working. I asked him a little while later if he found the other carpet and he said, “Yes.” But I never checked it. They’re several feet away from each other, but if you look at them, they’re exactly the same, which is fine. The carpet that I ended up with was the more expensive of the two that I had chosen, and it looks great. It’s all uniform. So it all worked out.

    The guys that came to install the carpet were wonderful. One of them was more bilingual than the other, so he did most of the conversing with me. There was still a little bit of misunderstanding but everyone worked out great. They were very efficient and professional. I would definitely use Empire Today again. I’m a first-time homeowner and it was my first time dealing with anything like this, but I would now know to ask more questions.

    8 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 24, 2020

    I had carpet installed on the stairs, upstairs in the hallway, and in the two bedrooms in my home. For a mid-level carpet, it feels very nice. When you have to make a decision about how much you can spend and the plushness you're gonna get, this is a good feel. It’s very plush, a little luxurious, and I like that. I initially thought that it was a little expensive with Empire and I cancelled the installation. I also did some cross comparison and I couldn't tell if the quality matched up. It's hard to tell when you're comparing because they don't always use the same language, but I got to talk to an Empire person. They called to check on me to see what they could do to get my business back and they brought their price down a bit more with everything.

    They crossed the threshold for me, where the quality seemed a notch above what I was comparing with, and the price point was better. It was comparable and competitive. The service reps that I worked with were absolutely fantastic as well. I had one of the best sales reps I've ever had on the phone. He walked me through the website. He answered my questions. He translated for me. It felt transparent, and you don't always get that in sales. I very much appreciated the service that I received by the online sales rep. He was amazing. Empire also exceeded my expectations in terms of how quickly the workers worked.

    In the current environment where we’re all here (many people are working at home, myself included, and I have children here. They're going to school.), the team that came in and did the install were great. They worked super hard and tried to be non-invasive. I appreciated their diligence and their focus on getting through the install. We made arrangements for the baseboards to be installed in the master bedroom, but that wasn't on their work order, so they didn't have the proper tools. The guy totally did the troubleshooting for me. They got another team to come that very next day and take care of the baseboard installation. That could have been much more difficult, but they solved the problem. They didn't even blink.

    All in all, it was good except they did a bit of damage on my stair railing that I'm not certain even they noticed. The reason I noticed it is because I had just refinished all the railing before the carpet install because I didn't wanna have the hassle of being careful after the carpet install. I had to do repair work on a section of my railing and that was a bummer, but all things considered, it was a small thing. I was just wondering why the guy didn't point it out to me. Surely, he saw it. It's right here. It's loud and glaring, but maybe he didn't notice it. Overall, the staff was committed to excellence and paid attention to what was important to me.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 10, 2021

    On September 2021, I needed my living room, my hallway and my stairs to get done. The sales man came give me a price on everything. They said they will come in two weeks to do the installation. The installation will be on Friday. I took a day off at work just for that. On the day before in the evening, they called me and said that the materials are not ready, they have to reschedule in two weeks. So I waited in two weeks. When the day arrives, I was waiting for the installation. I waited, waited, then I called the lady who called me four days in advance to confirm that they will arrive that day. When I called her, I said, "No one showed up, I am waiting" and "What time they will come?". The lady kept saying, "They are scheduled to come today." Then she gave me a customer number to called.

    When I called, I had to wait for 45 mins on the phone to reach someone. When I finally found someone on the phone, she said, "The materials are short. They are not coming to do the installation." I called the lady back, the one who confirmed with me that they will come. She said, she does not know about that. This company is very unprofessional, very unfair, no consideration to others. I took a day off, they don't show up, and cancelled the second time not even called me to tell me that they are coming. I don't recommend this flooring company to no one. They suck, they don't care about people. Don't take your chance with them. Bad, bad, bad.... No one knows what they're doing in this company.

    Empire Today response

    Eltude, we're sorry that you've had this experience. We're looking into this and we'll reach out to you soon to discuss things further.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 8, 2021

    On 8/12/21 we had ET installed wood in our hallway. ET gave the installers the wrong thresholds (Error #1). On 8/13/21 the installers came back and installed the correct thresholds. On 8/28/21 we went on vacation for a week. When we returned one of the thresholds was coming up on both ends (Error #2). We immediately notified Joe ** (Mr. ** is the man who sold us the wood laminate) and ET of this. Several weeks, numerous telephone calls, and threats of lawsuits later we were promised a return call in 3 to 5 business days. We received no such call (Error #3). Finally on 10/8/21 a nice lady told me that someone would be out on 10/14/21 and they would call with a more precise time. If the installers do indeed come out on 10/14/21 it will be 64 days from the date of the original installation until completion of the job (assuming no further faulty installation).

    Empire Today response

    Edwin, we take your concerns seriously and sincerely regret to hear that your concerns have not been addressed. We've located your order and will be in touch with you shortly.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 7, 2021

    OMG ya'll do not do it. We spent 3k on carpet less than a year ago and it was installed so badly it had to be entirely replaced once already. A few months later and the seams are showing again and there are ripples throughout the room. Empire agreed to send a repair person again. My husband has taken off work TWICE to wait for the repair person, who did not show TWICE. The last fiasco was yesterday when they assured us the installer was coming but he called me at 4p and said he would come today. Here it is today and still no installer. Day 3 of no-show. I feel like I'm being punked.

    Empire Today response

    Theresa, we’d like to further discuss your experience, and we’ll be following back with you soon to start working on a resolution.

    Be the first one to find this review helpful
    Resolution In ProgressRated with 1 star
    Verified Reviewer
    Original review: Oct. 7, 2021

    I would not recommend Empire, not even to my worst enemy. After what seemed like a smooth consultation, we agreed to go with empire to install SVP flooring throughout our two bedroom one bath apartment. We were given an insider tip to buy our baseboards at a nearby warehouse and assured that the Empire Today installers would install it. Not only were we told the wrong amount needed (both my husband and I wrote it down and confirmed with the man doing our measurements) but on day of installation the installers were not told about the baseboards.

    After clearing up the first miss communication about the labor, we were told on the second day that we would need 50 more ft of baseboard, so we went and bought more. The job was left incomplete. It has now been five days and I have not heard back about finishing the job. Over the past two days I have called and talked to multiple people to try and get this finished just to be transferred to the next person, I have left multiple messages and still have heard nothing about when the job will be finished. I did receive an email asking to pay my invoice. They want me to pay for an unfinished job.

    At one point my husband was told to see if where we got the baseboards would finish the job for us. WTF! Not only is the job unfinished, but they left scratches all over the new product. The strip securing the floors and bathtub to avoid moisture seeping between the two is also lifting. Do not put yourself through the headache and frustration that comes with hiring this company. I wish it were possible to rate zero stars.

    Empire Today response

    Karinna, we're sorry that you've had this experience. We're looking into this and we'll reach out to you tomorrow to discuss things further.

    Be the first one to find this review helpful
    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: Sept. 21, 2021

    We got new carpeting from Empire Today and the installation and setup were good. We wanted it in a rush and we had even asked for it like four weeks back and they had scheduled. Then, the day before the scheduling, somebody called us and said that our carpet was not in stock. That was a little bit of a shock for us. They were nice enough to bring the carpeting, but the one which we had chosen was a higher quality and it was on sale. The one that was available is a good quality also as the sales guy said, but it was not on sale, so we ended up paying the same amount. My husband and I felt that it was a little inferior to the carpet we had chosen.

    We are disappointed because it is not the quality that we wanted. We were not given a choice because we were called the day before our schedule saying that the carpet we had ordered is out of stock. It's not nice to call you the day before whenever you scheduled it to tell you that the carpet is not available. It's not their fault either., but we were not even given any discounts.

    Empire Today response

    Kanak, we're sorry that you've had this experience. We're looking into things and we'll reach out to you soon to discuss options with you.

    2 people found this review helpful
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    Empire Today Company Information

    Social media:
    Company Name:
    Empire Today
    Year Founded:
    1959
    Address:
    333 Northwest Ave
    City:
    Northlake
    State/Province:
    IL
    Postal Code:
    60164-1604
    Country:
    United States
    Website:
    www.empiretoday.com

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