Empire Today Reviews

He explained what could have happened with the type of flooring we had, gave us the two options, how it was laid down, and offered what he thought. We then offered what we thought. He brought in samples. He didn't bring everything in at first. That's what I liked about it. He talked to us. He figured out what we wanted, went out, got his samples, brought them in, stood there and talked to us. He explained what the differences were, and went through the prices. He showed us the best, medium, and least in price. He told us how it was laid. But where he went and checked, it was hard to tell. He did his job like he should.

Empire brought three Mexican gentlemen for the installation. At first, the tile was laid into the closet. One asked, “Could I check and see how that flooring was put down?” He spoke good English. I said, “Yes.” He went in there and brought a crowbar in, got back in the closet, raised a piece up. He laughed, and showed me the piece. Instead of glued to the sub floor, it was glued to a sub panel that they put over the sub floor, which was fiber board. It was screwed down to the sub floor. All they had do was pull that up to get the tile up and take the screws out. The only bad thing was they had to order a half-inch plywood to put down to level the floor out. The living room was one level. And the rest of the house area was half-inch lower because of the stone. The only thing that they had trouble with was they had to order the plywood.

They tore up a lot of it the first day. They had to wait a day, and come back the second day. They finished up doing different areas. One of them had started putting the other flooring down there in the living room where they could match up that other plywood to it to level everything out. They've done a good job. It came out the way I wanted it. I like the type of flooring it is. Instead of having a fiber core to it, it had the new cement siding they're coming out with. It had that type of core in it.

Study up on it before making any decision. We've had salespeople come in here, and the people didn't know their product. So, I sat down, talked to them, told them what they needed to find out, needed to make sure what they're talking about they know. Because once they get to talking, they start hesitating. They need to know their product. They start hesitating about the customer asking a question. “What's the material consist of?” And they go, “Let me look it up.” No. That hurts them when they're sales. They got to positively know what they're selling.

Initially, I was going to go to one of the local carpet shops, but I already had an idea of what I wanted to spend, and Empire's price came in a little bit less than what I wanted to spend, so I went with them. The carpet was for my spare bedroom, and nobody's in there, so I didn't need to spend money on a really expensive carpet. But I didn't want a cheap carpet either. Empire's sales rep gave me some hints on what color the realtors are recommending, if I was to sell the house. So he was very helpful. For the installation, they told me when the installers were going to be here. They gave me a window, then they called me and said they were on their way.

The installers were very good. I had gotten rid of the bed because it was getting old and I needed to get a new one. But they moved the dressers, though I had taken everything out of the dressers. Also, I had a cedar chest in there and I had taken everything out, but I still couldn't move it. So, they moved the furniture out, put the furniture back in where it was at, then they vacuumed and cleaned up. They were very professional. All in all, I was very impressed with Empire Today. I was very comfortable working with them and I've recommended them to people.

When they did the installation, my contractor let them in. But they texted me when they were coming and they came when they said they were gonna come. They cleaned up everything as well. It was very fast and efficient. The communication was good too. I called Empire Today when I had to cancel the salesperson coming. I spoke with someone in Chicago who was an excellent person on the phone for customer service, which is very rare. They changed the schedule for when he was going to come to do the estimate.

My contractor was very happy with everything. I had the rug in my living room replaced and they installed a new carpet. It's a beige colored Berber carpeting. I haven't seen it personally yet ‘cause I'm still in the physical rehab, but I've seen pictures and video, and it looks wonderful. Everyone who's seen it in person says it looks great. I was pleasantly surprised at how well everything went when I wasn't even available. I wasn't sure, and I took a chance, and they did a great job. I really appreciate it. I have three bedrooms that have to be done, and I'll probably call Empire Today again.

The flooring is supposed to be LVP. I got probably a lower LVP, which I was expecting something a little bit better but still, it's better than what I had. As far as my overall experience, communication is important. If you tell me you're gonna be out here at a certain date and you don't realize there’s a holiday weekend coming up, so then you have to reschedule it at the last minute, that screws up my calendar. Then when you tell me somebody's gonna be here to do this and take care of it, and then they don't show up, and I can't reach them, that's a problem. It takes another several hours or maybe another day or two. That's a problem.

Also, the plastic should have been up higher on the ceiling to prevent all this horrible dust from getting outside of the room and into other rooms. The thing that bothered me most was I was supposed to have a lifetime warranty for a price. All of a sudden, when I got the invoice, I was charged an extra $400 for that. That was not what I was told. I’m not gonna pay for that. They took care of that issue.

The consultant who came to my home to review everything was thorough. He spent a good amount of time with me and my daughter. We reviewed different samples. He explained the different samples and what they were made of, the padding, and how it was gonna be installed. He took in consideration of my home, the traffic that comes in and out of my home, and if I have pets. He recommended what would be good for my home. He did an excellent job. He helped make my decision very easy.

The padding on the carpet is wonderful. The carpet itself is beautiful. The carpet that I had done on the stairwell is awesome. The laminate flooring is also beautiful. It highly met my expectations and beyond. The installers were out of this world. There were only two of them. They have been the best installers and technicians that I have ever had work in my home. They were top-notch. I really, really appreciate how they handled everything by moving the heavier furniture around that I needed, could not move around, and the care they took in placing everything back. They told me the exact time they would be done, and they were done at that time.

Original Review: July 2, 2026

I had an ABSOLUTLY UNACCEPTABLE experience with Empire carpets. We purchased a new home and discovered there was cat pee in subfloor. I reached out to salesperson and let them know about the problem. I was NEVER given the price of the odor protection but made it very clear this was my main concern. When they day of installation came, I was assured by the installation crew that they would use the odor protectant, and they would do that room for free as a courtesy.

Unfortunately, 2 months after the smell came back THROUGH THE CARPET. When I called, I was informed I would have to pay $550. $225 for the odor protection and $250 for labor and $75. I told them that was not going to happen. They told me in an email they would do it for free. The next day when I called to set up a time I was informed the managers were still looking it over, then the next day I was called an informed I would have to the pay the $550. This whole situation is full of deception and false promises. DO not waste your time with this company!!

The only problem I had was the installers didn't speak English, so it was a little difficult. It was the language barrier. They should have had somebody who spoke English with them, because I had to call up Empire and have them explain to them. There was one part where I had a little lip that I wanted a little ramp for, and the installer didn't understood what I said. But Empire Today explained it to him. And he did a very good job. But they were two, good, young kids and they worked very well. They came when they said they would, and they got everything done in a timely manner.