LG Refrigerators Reviews

We bought an LG bottom freezer refrigeratgor with water dispenser from Home Depot. The housing the covers the top light fixture melted and fell off. LG and Home Depot won't do anything about it since the unit is two years old. This is a problem which could escalate to a fire.

I purchased an LG refrigerator/freezer in December 2005 at Home Depot. Some months later an error code appeared and the unit stopped functioning. I called LG Customer Service who said they would schedule a service call. Then I found the back wall of the united frosted over and defrosted it with a hair dryer. It bagan to work well. However, I have had to defrost the unit every one to two months which is terribly inconvenient. LG will do nothing about it. I am seeking service on my own. I will not purchase another LG anything. They make life anything but good.

I purchased both an LG refrigerator and microwave. I spent many an hour on the phone and at home waiting for service techs for the fridge. After jumping thru all of the hoops and about 6 months I got the unit replaced. Then the microwave goes on the fritz. Of course 3 months after warranty. Of course I have had many cheap microwaves in my past and they lasted for ever and the LG oven was 600$ and needs repair after 13 months and I have to pay for it. I will never buy another LG product as long as I live I won't even take a free one.

We purchased an LG frig. and every major part needed to replaced in the first year, the most serious problem is the lights staying on when the doors are closed causing all the food to get hot and the lights melted the plastic cover, this is a fire hazard and this item should be recalled. I am not along with this complaint, there are many others with the same problem, something needs to be done before a fire is started. Please take this seriously.

MY refrig. stopped making ice. I called for repair and the company sent c and e appliance repair. They came after aweek but brought the wrong part. So, they reordered the fan again and returned another week later and that was also the wrong part. NOw, 4 weeks have passed and they have not called so, I called and they claim the part is not in yet, they were not very nice on the phone.

My spouse came home for lunch today, opened the door of our 2-year old LG LFC25760SB French-door refrigerator and was overwhelmed by the odor of burnt plastic. The butter in the bin on the door was melted and the cottage cheese and yogurt on the upper shelf were heated through. The plastic housing of the digital control panel was displaced and could not be moved back into place. When I removed the lamp cover from the digital control panel, the lamp sockets were scorched and the inner plastic surfaces were discolored and deformed.

Thank god I did not go to bed early tonight. I went to the refrigerator to get something to eat when I noticed a plastic melting smell that was overwhelming in my kitchen. I opened the frigde doors and the plastic light cover fell at my feet and the other part which was still connected by a wire fell on the top shelf. This is awesome especially givin the fact that my dishwasher, also made by LG, quit working about a month or two ago. I should call the customer service people back and ask them about my stove and microwave will quit!?!!

We bought an LG refrigerator from Home Deopt at end of July it was delivered in August. When the water supply was connected to the refrigerator the water connector was leaking it was damaged prior to instalation. after calling five (5) times to get this $2.00 part. the first two times the wrong part was sent. the other three times nothing was sent. when talking to your representive i quoted the page of the owners manual and the part page on line still didn't seem understand. at this point i think you have a bunch incompendent people in these postions.i do not expect any satisfaction from this complaint.

I bought an LG French Door refrigerator (model 795.77302600) a couple years ago. I recently noticed that the lights stay on when I shut the doors. I would open and then shut them to ensure they were shut tight. I thought it was strange. Well tonight, the night before I leave on vacation I came home late only to find the refrigerator was very warm inside and the lights extremely hot. I noticed the temperature module on the top had pulled away and there was a big gap between the top of the frig and that module. I had a frig thermostat inside and it read well over 50 degrees. The bread bag had condensed with water inside and the bacon was thawed out and looked like it had been cooked.

Refrigerator Model number LFC 25760 SB failed so that the interior lights would not shut off.This over heats the housing causing it to melt. It was purchased from Bestbuy and they are making repairs under the extended service plan. Judging from the number of failures of this type reported on the internet, LG needs to take action.

I have an LG made Sears Kenmore Elite Trio named refrigerator. I have been reading the complaints about the interior lights staying on and melting parts in the inside. I too had this problem, after exhausting arguments with both LG and Sears to the extent of legal action, my refrigerator was fixed Free of charge. Let me state that the appliance was 4 months out of warranty. When the service man fixed it he said this was the 11th one he repaired in recent months for the same problem!

The ice maker in the model LFC21760ST does not know when to stop making ice cubes. They freeze together and the spil into the drawer freezer compartments.

I read Consumer Reports. LG was rated a best buy as a refrigerator. But I have heard problems with new refrigerators. CR has a reliability index. LG is not on it. I called up CR. They said their sample size is not large enough to make a report. I have read problems of burning inside LG fridges. I called up a family owned appliance store we do business with. The salesman there said they are the largest LG repair place in the area. He said DO NOT BUY LG REFRIGERATORS we have problems with them.

My brother bought me a LG french door refrigerator model lfd22860 as a gift back on jan of 07. Recently i discovered that the doors of the frig and the inside where getting to hot, thats when i found that the light censor wasn't working and the lights became so hot they melted the light housing and the its cover,

I bought an LG refrigerator in 2007. The ice machine and freezer light stopped working 2 months after the warranty expired. LG sent L&R Appliances to me. I paid almost 100.00 for the visit. They decided I needed a new board and charged me 175.00 more. 30 mins. after installing the new board, the ice machine and freezer light failed. I called and have yet to see them. They don't return my calls and tell me that they need to talk to tech support.

i am a regular customer of LG products. last month, JULY 11th i bought a new REFRIGERATOR but on 21 st of august a problem occurred in it we complained to them but no response

Purchased an LG French Door Refrigerator in Oct 2006. I have come to find that the lightbulbs do not turn off when the doors are closed. The bulbs get super hot and melt the whole instrument panel causing it to fall from the top of the fridge. The bulbs have blackened and the sockets are burnt. If I had not caught this in time I feel it would have caused a fire.

i received this response from LG customer service: Unfortunately the issue you are having was not a recall nor a known issue but a simple design change. Every year just like other appliance manufacturers and auto makers, LG updates and redesigns it product to keep up with comsumer needs, wants, and technology. Since you are out of warranty it is not possible for LG to absorb the cost of repair. If you have other questions or concerns, please do not hesitate to contact us again either via email, or by calling our customer service division at 800-243-0000 at your convenience. Adolfo C E-mail Administrator Customer Interactive Center LGEAI

I bougt an L.G. Refrigerator in October 2007. This was a french door style. I paid including tax and Warranty $3571.24. the refrigerator started making a whistling sound in January 2008. I sounds like someone is taking a fingernail and running it down a chalk board. Not pleasant at all. I have called L.G. since January 2008 and here it is August 18, 2008. Now not only after 10 service calls do I have the SAME problem, now the refrigerator is leaking on my HARDWOOD FLOORS.

I purchased a new LG french door refridgerator from Home Depot. After 9 months i woke up one morning to the smell of burning plastic. I discovered the light fixture had melted from the top, inside. It turns out that due to several a poor designs, the doors when both are closed together, they bind; the door "open door" alarm fails to detect this occurance; and the interior lights get so hot that they melt, causing damage to the interior liner. A LG contract repairman came when called. He determined that the either refridgerator needed replaced. He stated that he would file the workorder with LG for the replacement. Then things got interesting.

Opening the top compartment of this frig we foung the compartment warm. The ligth in the top refrigerator compartment stayed on when the door was closed. it heated up the ref. and melted the ligrt holder . we had to through the food as is was no all night and the compartment go hot about +75 deg.

I bought a LG model #LFX25960SB at Home Depot about a year ago and I see now this may have been a huge mistake. One morning recently I went to the frige and smelled burning plastic and yes, the light had not gone out. The light cover melted to a point it wouldn't stay in, fell out and broke. The top also slightly melted.

I ordered a range, fridge, microwave & dishwasher from LG (through Reno's applicance). Appliances were delivered on 4/11/08 and the delivery people scratched the freezer door bringing it in. The delivery people called in the damamge from my home before they left. Since April 11th I have been repeatedly told that the part was expected to arrive with a date. That date would come and go and I would get a new date.

We have an LG French Door Refrigerator, purchased in Oct. 2005. Model # LRFD22850ST. About a week ago (8/2/08) we noticed the light cover in the fridge section had fallen down. When I went to put it back up, I noticed that it was melted, and the light fixture was too hot to touch and starting to melt as well. I know the doors were closed, because the unit beeps if the doors are open enough to turn on the lights. I made sure the lights were shutting off (by pressing the buttons that the doors activate) and let everything cool off, which took at least 30 minutes.

I bought a refrigerator LG LRSC26041ST, in Best Buy that was on sales for 1279.99 since the delivery I notice a problems with the cooling to low, I call best buy and they told to call direct to LG electronics co because they take care to that warranty, one tehcnichian came and he said that the freon line is clog half way from the compresor is this is the case this is a manufacturing problem or defective due to the manufacturing involment, they came 3 times they put the refrigerator to work momentarilly for a few months until the waranty expires,

purchased my LG side by side and within 9 months had to have the ice maker replaced. Very hard to find a service company that would work on it, because according to them, LG was VERY difficult to work with. Now my ice maker guide has broken and I am now on the 5th part I ordered and NONE of them fit. I think perhaps they changed manufactuerers of the part. I have wasted too much time, energy, and money on trying to get this fixed!!

I purchased an LG refrigerator in 2006. It is a bottom freezer model # LRFC22750, serial # 512MREN00284. This refrigerator should be pulled from all stores. We have had problems starting in the week we purchased the refrigerator. The inside back of the frig was coming loose, it was repaired, than the motor needed to be replaced, followed by the mother board also needing to be replaced. The latest problem was the inside lights were staying on when the doors were closed, causing all the food to get warm and the lights melted the light cover. We are dissappoined with LG and this refrigerator. I have read of other people also having problems with the lights staying on. I will stop everyone I can from buying this piece of junk.

I bought an LG regrigerator with french doors on top, freezer drawer on bottom. Ice maker spews water and creates a clump of ice in the bin, crisper drawer broke just after one year, and last night the lights never turned off and melted the top panel. This poses a very serious fire hazard. I have only owned this appliance for two years. Has big business become so monetarily driven that the safety of the end user no longer matters?

I purchased a Kenmore Elite French door refrigerator in January of 2007. Because I have a family member who uses a wheelchair, I choose the Kenmore because of the water dispenser in the door and the tilt out freezer door. I had been advised to purchase the Amana French door refrigerator by friends, but I chose the LG because of what I thought it was a high end product. Am I sorry I ignored the advice.

I reported earlier about replacing my icemaker for the 5th time. Just tonight, the control panel went dark and is no longer operative. Now I will have to pay for that because it is out of warranty. To the others who are having ice maker problems on the side by sides (I have the one with the LCD TV in the door), after so many failures, we opened the broken one and found that water had leaked inside the mechanism and froze around the cheap plastic cog inside thus halting the whole operation of icemaking. I am sure that is the problem with all of the broken icemakers on the LG models. It is a design flaw. I have model LSC27990TT.

Calls to LG customer service produced nothing but the company line of " We do not pay for labor after 1 year". It is not reasonable to have such a large cost to replace components that are covered under warranty. I do not blame the repair technician as I believe that he was being truthful by saying that the diagnosis could be 5 - 8 hours as the leak could be anywhere in the system even perhaps in the tubing that is contained in the walls of the unit and not even accessable. Do not purchase LG products as they do not stand behind them in a reasonable manner.

LG fridge, 3 door, icemaker on bottom. Same issue - light in fridge would not turn off. Noticed a burning smell around 11:30 pm. Food on top shelf of fridge was HOT. Most food in fridge ruined. Unplugged fridge, waited for bulbs to cool down and removed them. Had I not noticed a burning smell at 11:30pm, I'd have gone to sleep and probably woken up to a fire!

Within a year our ice maker started spewing water all over the freezer. We also experience freezing in the refrigerator. Just try to get it fixed. I was told there was only one LG technician in the entire state of Maryland. Fortunately, he was located in the county next door. Unfortunately, he has so many LG units to fix in his own county, he won't come to mine. This company is a real piece of work. I will make sure no one I know ever buys an LG product.

We bought an LG fridge on 7/30/08. Immediately, the fridge did not work: the ice maker failed to produce enough ice although the technician came out twice within 2 weeks. Then the other side of the fridge stopped working in less than a month and all of the food spoiled!! This all happened in LESS THAN 1 MONTH OF PURCHASE. Fortunately we have the good sense to try to return the product to Best Buy before the 30 days return policy expires. However, despite repeated phone calls to LG today, I have not received a satisfactory response about how we will be compensated for our spoiled food. The bottom line is WE WILL NEVER PURCHASE ANOTHER LG PRODUCT.

LG french door bottom drawer freezer. Purchased 02-27-08. Top control panel melted down due to lights not shutting off. Could have easily caused a fire! This item should be recalled and should be able to file a lawsuit based on on all the other people with the same issue.

LG french door refrigerators and Sears Kenmore Elite Trio are both built by LG Electronics. I am an owner of the Sears fridge. On July 26, 2007 I noticed that the overhead light did not go off in the refrigerator compartment. It melted the plastic bulb housing, it burned out the sockets at the bulb bases (totally toasted and brown!), melted the top of the fridge itself and heated up the items on the top shelf! The bulb housing was sooo hot that it burned to touch it. We only were able to get the bulbs out of there with hot mitts.

I purchased an LG French Door Stainless Steel refrigertor (Model LFX25960ST) in March 2008. I noticed streaking starting on the doors in the first month but thought nothing of it and wiped them down. However after returning from a 2 week vacation last week I noticed they had streaking all over them and realized it was rust! I contacted Home Depot where I purchased the appliance and they asked if I had an extended warranty. When I said no, they referred me to LG customer service.

Last night my wife smelled burning plastic in the kitchen and traced it to the LG refrigerator we purchased two years ago. She opened the door and the plastic unit at the top holding the two lights and temp. display was melting, the lights did not turn off when the doors were closed. The plastic unit burned off so that it partially fell down. I was able to unscrew the plastic housing from the top of the refrigerater and disconnect the lights. It was very hot. I am sure it would have caught fire had we not caught it.

Since we had this repaired the first time I have found six new complaints for the same problem. This is definitely a recall situation. When we first started looking for new appliances LG looked pretty good. Now I wish we had never brought it. It definitely was not worth the money. My spare refigerator which happens to be a Whirlpool, that we keep in the basement for extra sodas, and what nots, and that we paid $50 for at a yard sale is almost 20 years old, works better that the brand new one we bought for $1700 that is not even two years old yet.

The entire plastic cover over the lights has melted. Food was damaged and we are afraid of what we will find every time we open the refrigetator door. I wonder how extra electricity has been used by the refrigerator trying to keep cool with the lights burning not to mention how many fires have happened because of this occuring to others.

I purchased $3800 worth of appliances on the premise that LG was paying a rebate. Submitted all of the requested documentation, received an automated reply that I did not provide a sales receipt. This is typical nickel and dime stuff to wiggle out of paying a rebate. I have a copy, but I can't reach anyone on the phone....

We bought an LG refrigerator from Best Buy - this refrigerator has gone out three times with all of our food being destroyed. When the refrigerator goes out all of the food is bad and the refrigerator smells and it is hard to get the smell out.

i purchased a lg refrigeratortor on 09-04-06. it worked fine for one year and nine months. on june 03-08 the bottom frezzer was icing up. i called for service. since i purchased the extended warranty and since 06-08 i have had six repair men at my house and still dont have a refrigator that works. my warranty states that if they cannot fix it they will replace it. now when i call i just keep gettin the run around. apparently lg does not stand behind there product. over a six week period i have lost about 400.00 dollars worth of food not to mention the aggravation of waiting for repair men to come to my home

On Saturday morning,July 19,2008, my wife opened our Lg French door refrigerator and exclaimed Huh, I never noticed that space above the lights in here before. Is that supposed to be like that? To my horror, I determined that NO, this was not right. The lights had apparently never switched off when the door had closed the night before. Upon opening both doors and pushing both plungers( the small buttons which SHOULD shut the lights) I noticed that the compressor would cycle on and off, but the lights always remained on. The inside roof of the unit was hot and had begun to melt and sag.

We bought an LG French refridgerator in April of 2007, the ice maker failed after 1 day. We called LG, they sent out a repair man, he looked at it and I don't know what he did but it worked for 2 days and stopped. We called him back and he ordered another one, came and installed it 2 weeks later, it worked one day and stopped.

LG french door bottom drawer freezer. Purchased 10-06. Earlier this year, top control panel melted down due to lights not shutting off. We had purchased extended warranty and the part was replaced after a lot of work on our part. Now the part had melted down yet again. Extended warranty has 3 mo left.

LG Side by Side Stainless Steel Fridge. Model # LSC27950ST Purchased from BEST BUY a year and 1 month ago. What a Steal on their part. Called before warranty was out in June 08. Everything was freezing up in Fridge part. Then, everything thawed out in the freezer. Repair guy checked everything and it tested normorl but he didn't come until 5 days after it happened. 3 days later the fridge just started working. The guy said they service a lot of LG's and they do not recommend them to anyone because they have lots of problems with them and the company doesn't stand behind them. He told us to sell it soon as we can for what we can get for it because we would have problems again with it. He was right because now everything is freezing again in fridge.

Bought an LG bottom freezer refrigerator Model LFC25760W in Aug. 2006. The inside lights stayed on all night and melted the control panel cover. The doors had not been left open yet the lights had stayed on. Poses a severe fire hazzard. We have loosened the bulbs to keep them off but are terrified of a fire. The crisper bins rollers have also broken. The warranty is only one year.

Purchase date June 18. Everything freezes in the refrigerator(the best model LG makes) after calls to customer service and home depot I was told to call a repair man from the customer service list. First visit July 8. I was told it needed a damper control and had to be ordered, but no service company can handle LG parts and was told they are very slow in sending parts.

We have been without a refrigerator since June 18 and its the 20th of July now and still no results. I was told I had to have it repaired at least once before I could return it. It cost %$2608. dollars and I cant use it. Be careful buying LG they are very slow and dont think of the inconvenience of their customers. I cant get a refund or anything till this thing is fixed.

Purchase date June 18. Everything freezes in the refrigerator(the best model LG makes) after calls to customer service and home depot I was told to call a repair man from the customer service list. First visit July 8. I was told it needed a damper control and had to be ordered, but no service company can handle LG parts and was told they are very slow in sending parts.

I purchased an LG refigerator and 6 months past warranty the defroster mechanism went out! We spent $350 to repair it and less than 90 days later it happened again! I have contacted LG and they could care less, never even contacted me. I feel like putting this stupid refer on the top of my hill and sending it for a ride! We paid over $1500 for this refrigerator shouldn't it last mored that 2 1/2 years! We would have been better off purchasing a used GE refer!

I bought LG refrigerator on 16-02-2008. Now the freezer is not working from 31st June 2008. I forwarded complaint against it through the dealer-Jayam Electronics on 31st June 2008 and was informed that serviceman from LG company will contact me in 48 hours. I waited patiently and atlast on 12th july,at 2pm i got a call from Mr.Karthick who introduced himself as LG service man. He assured that he will reach my home in half an hour.

My husband and I inherited a LG bottom freezer and a LG dishwasher when we bought our house 2 years ago. They both were not even six month old at the time. At first we were excited because we had heard LG was a superior product. We found out very quickly that LG is not even close to superior! I am sitting in my dining room area and it sounds like the refrigerator is about to take off, or explode! The fan is so loud. Every time we open and close the freezer or refrigerator door it makes a gurgling sound--like a propeller starting to spin. We have had to defrost our frostless freezer more times than I can remember.

LG Refrigerator- my icemaker just broke for the 5th time. They even built a special one - so they said. I asked for a replacement refrigerator due to the lemon law, but LG wouldn't replace it. How many times can one part fail before it is called a lemon? It is out of warranty now. So I am stuck paying myself for it. It is manufactured incorrectly with a design flaw. What a joke!

We purchased a LG Refrigerator model #LFC25760SW (French Door Style)from Home Depot on 9/4/06. Within about 9 months the middle 2 optibins (crisper drawers) collapsed downward due to the upper plastic/glass shelf not being built properly to support the center area between the two drawers. It is a design flaw because there is no center support.

Model #LFX2590ST Bottom Freezer Refrigerator. We purchased an LG French Door Refrigerator at the end of May 2006 because we moved into a new house. I have never had a functioning ice maker; it always goes out. Also, fruits and vegetables freeze in the two bottom drawers.

$1300 Refrigerator / freezer trashed after 2 1/2 yrs. Constant ERR FZ messages. $100 of ruined food. Ice all over the floor and freezer when it does work. Customer no-service is from another planet. Worse product I've ever owned. I'm 60 years old.

I got my lg side by side lrsc 26915sw from home depot around easter of 2006 i finally hooker up the ice maker last month (june 2008) last week the ice maker door wouldnt open so i , like everyone else called lg and got a list of people qualified to fix my lg.

Bought a LG refrigerator, the 2 doors on top freezer drawer on the bottom from home depot in 2006. The drawer slides have broken. The doors do not shut very well, you MUST always check after you close them to make sure they are closed or your food is ruined. the items in the back of the top shelf always freeze (maybe related to the door issue). If you're reading this thinking of buying this product... don't.

Bought LG refrigerator in may 2006, first one did not make it through the first month, lost 200.00 worth of food, Best Buy gave me a new one with credit for the food.

I purchased a very expensive LG French Door refrigerator from Home Depot in August 2007. It was delivered Sept. 21 2007. I have had nothing but problems ever since. First, the refrigerator's sides "swoll" so that it had to be forcefully removed from the cabinet, thus causing scratches on each side. The cabinet was built to specifications, but LG refused to believe that - Home Depot came back and increased the size of the cabinet. The unit is still swollen but LG tech support says this is normal! I, nor anything I know - including repair persons, have never heard of such a thing.

I am not angry at Sears but at the people who put out the LG side by side refrigerator/freezer. I bought one and it was SUPPOSED to be 27 CU foot. That is what they told me in the store and what was on my sales receipt. When they delivered it, it would not hold nearly all my freezer things and I had to throw out a whole sack of my food. Neither would the refrigerator side hold all the things I had taken out of the OLD Kenmore 25 CU foot refrigerator/freezer. When you can't get things put in a 27 CU foot box that comes out of a 25 cu foot box, common sense tells me the box is NOT the size they say it is.

Was very excited to buy an LG French doors refrigerator not even 2 years ago but have become very disappointed over time as various components have broken. First water leaking onto our wood floors, the ice maker stops working after one month, plastic bins crack and most recently, the seal on the doors come loose and it becomes VERY difficult to close the refrigerator doors.

The LG bottom freezer refrigerators, sold with a high-end price of between $1,500 and $2,000, simply do not work the way a refrigerator should. I have the same problems with mine as apparently thousands of other consumers have had...non-functioning ice-makers, easily broken plastic parts, frost build-up, and, most serious, the shutting down of the cooling mechanism in the refrigerator and freezer compartments, resulting in spoiled food and much waste. The defrosting mechanism just doesn't work, resulting in a regular cycle of shutting down, then requiring hand defrosting and recycling of the cooling mechanism.

Refrigerator not working properly. Crisper drawers freezes fruits & Veggies (bottom mount freezer). Ice dispenser crushes every other ice cube. Temperature display on door is off 5-8 degrees. Repairman came out 3 times, can not find problem, replaced parts to see if they may have been defected, still having same problem.

I purchased LG French door refrigerator, model # LRFC25750ST in late Nov., '05. Within 3 months, the large (cheese) bin drawer wouldn't close and had to be replaced, which was under warranty. Soon after, plastic pieces on the vegetable bins cracked off. The drawer isn't stable now without the plastic supports. The bins are all of the cheapest quality of plastic and I don't expect them to hold up long.Within less than a year, I noticed that the bottom freezer was frosting up, but thought that the door wasn't being shut all the way. Items put on the top tray of the door began defrosting, melting through to the floor. The ice then got so bad everywhere that I couldn't pull anything out of the freezer as items had iced together. By now, I was out of warranty, and LG wouldn't pay for any parts, let alone labor.

LG: 390Ltr (Double Door) purchased on 7.6.08 from Snehanjali, J.P.Rd, Andheri W. Refrigerator worked fine until 17.6.08 evening hrs. Cooling is LOST! Lodged complaint on 3901 0909 (24/7 Cust Care). 4th attempt, got thru. Technician came on 18.6.08, quoted reqd spare part isn't with him, will come next day. Re-lodged complaint on 19.6.08, awaiting engr's visit!

I inherited an approximately two year-old LG refrigerator (panoramic I believe--double doors up, bottom freezer) just 9 mos. ago when I purchased my home. The refrigerator would occasionally stop operating while the freezer continued to freeze, but wouldn't make ice, nor would the water from the dispenser chill. Initially, the tech. replaced the control panel and it worked for a few days.

Our LG bottom freezer refrigerator (model LBN22515ST), like many others here, was not cooling the fridge part of the unit. Light 5,6,7 were lit on the freezer panel, which is apparently a code for repair. $330 and 2 repairman visits later (and a week without the fridge working), we find that the defrost mechanism wasn't working and there was ice build-up. This fridge is a year and 9 months old, and we expected it to last at least 10 years like they should.

I bought an LG Refrigerator Model# LBN22515ST approximately 13 months ago from Home Depot. Last week it the refrigerator compartment stopped working. The control panel showed no lights on the refrigeration side and 5,6 and 7 on the freezer side. I called LG and they said it was out of the warrenty period so I would have to pay for the repair.

LG refuses to honor warranty of refrigerator, less that 1 year old, and sealed system (warrantied for 7 years) went out. LG refuses to cover.

I have bought a LG refrigerator on 4/4/2007 (Model GL265 TMG) douple door. We were on vacation for two months, therefore we put off the refrigerator and done everything as per the manual instructions. After vocation, day before yesterday again we switched on, but it is not getting cool even after 24 hrs. I called local LG service centre, and LG authorised service engineers visited today(5/6/08), he told that GAS CHARGING to be done. For this he has collected Rs. 337 as service charge.

We have experienced the same problem with our LG Refrigerator that other parties have. The control panel melted because the lights do not go out when the door closes. With the amount of compliants being filed wouldn't you think it would become a recall issue before soemones house burns down. The model number is LRFC22750SW.

Now 4 years later same heat problem and the visit was $60 and the new compressor is $220. So over 4 years I have put $440 into it.

Now 4 years later same heat problem and the visit was $60 and the new compressor is $220. So over 4 years I have put $440 into it.

I purchased a complete set of LG appliances 2.5 years ago. The dishwasher has been replaced once and we are now waiting for the third as #2 broke down. The Washing machine trapped water and became moldy and smelt terrible, but the biggest problem has been the side by side refridgerator which has leaked water twice, ruining our oak floors twice. An authorised repair man come out and pushed the internal water pipe in, but it popped out again. We gave up call out local service people to fix the dishwasher after visit number 12 or 13. Calling LG is futile....

ice maker is junk and very costley to repair neveer has worked correctley

LG refrigerator model # LFX25960ST, bought on 7-27-07 - with French refrigerator doors on top with the freezer in the bottom. The ice maker suddenly decided to crush all the ice and would sometimes stop working all together. After 6 or 7 visits from their authorized repairman (all warranty work as this unit is only 7 months old), with him replacing various computer boards, parts, and ultimately, the refrigerator door, as directed by LG's service people every time he would call after not fixing the problem, LG agreed to replace the refrigerator.

The refrigerator is totally unusable. The melted plastic smell has permeated the entire unit. (and kitchen) And all the food stuff I had is ruined. I didn't have another source to store the things that were sealed. In addition, I don't know if any smoke would have gotten into it, so better safe than sorry. The heated plastic smell even saturated into the frozen waffles. I have a sore throat from the fumes and fear it is turning into asthma. I'm worried about the health effects it may have on my children but they seem fine at the moment.

Purchased an LG Refrigerator from Best Buy 3.5 years ago. Since we purchased it we have had 3 incidents of problems, this last time being the compressor going out. Not sure what LG and Best Buy will do to resolve the LEMON (negotiations in process) but in the meantime, I have lost a lot of meat and frozen products as well as many things in the refrigerator.

I bought an LG refrigerator with a freezer on the bottom and I will never buy this product again. In the 1 year we have owned this product we have replaced the ice maker three times, the plastic wheels for the drawers have all broken, the plastic holding the shelves are broken in numerous places and I keep getting an ER FF message requiring me to turn it off for a few hours to reset it.

We have purchased LG refrigerator double doors with a bottom freezer on April 14 2007 from Home Depot. Shortly after we settled and started to like our investment we started to hear a very loud noise coming out from the back of the refrigerator. We contacted LG and they advised us to unplug the unit and defrost the unit to get rid of the accumulated ice that keeps building up on or around the fan to get rid of the noise. Since then this have become a routine task and we learned that owning an LG product should be a part of our daily life lifestyle.

Light unit in refrigerator melted...unable to get any satifaction for lg customer service.

I am now one of the many on this site to report my horrible experience with LG refrigerators. I was told by Best Buy and Home Depot that LG was the finest brand available. After reading the reports on this site, I can see that we all need to call Best Buy and Home Depot and tell them that they need to either stop selling this junk or start telling their customers what they can expect in problems and horrible customer service from LG. Doesn't Best Buy and Home Depot realize that their reputations are also going to suffer? My beautiful, antique parquet floor is now ruined from water damage.

I took the time to complain earlier on this site so I should follow through with some repair info that might be some help to someone.

I have been trying to call LG for a year and a half on behalf of my refrigerator. I purchased the side by side, freezer on the bottom refrigerator in November of 2006. After reading all of these complaint i can see why they have ignored my calls. I am complaining of the same problems with my LG refrigerator as a thousand other people.

LG refrigerator LFX25960 French door model. Now we have experienced first hand what BUY AMERICAN means! 16 months after paying prmium price for this faulty engineered cooling device, it does everything but. it's like a good looking person with no substance. we have the roaring fan syndrom followed by de-icing...

I purchased an LG bottom freezer refrigerator in June 2007. I have had a constant problem with food freezing when placed in the Opti Crisper Bin. LG have sent two service technicians neither had a clue what to do to try and resolve the problem and just stood there looking at the refrigerator. A day before I was due to go on vacation I noticed a burning smell coming from the refrigerator. The lights were not turning off when the door was closed and consequently were melting the plastic housing. Thank God I noticed this before I went away as I would not have had much of a house to come back to. LG said I must have left the door open ( I have an alarm on the door!) and would not own up to there being a fault with the refrigerator.

I am just looking for someone to service my refrigerator. LG gives me names, but everyone says they no longer service for them because of they have no local part distribution system. It takes too long to get parts and all jobs seem to end up between $300 and $500 because parts are priced so high.

Purchased Lg refergirator from home depot 12-28-07 DOA. took them three weeks to get me another one. No in my area to service this. Tried three different people. Finally found one and he no showed! when they exchanged it on 1-18-08 it worked for a short time, The first week of March i called for repair on the second unit. again NO ONE COULD COME OUT. Lg told me i had to wait 30 days before they could do anything. while asking in thier executive services dept for a higher up they told me there is NO ONE ELSE! they are it. i asked again that they dont have a supervisor they have to report to.

We purchased a LG LRFD2580ST Refrigerator in 12/05 from Home Depot. Just over a year, the three vegetable/meat drawers broke. The are made of cheap plastic. I attempted to have my extended warranty cover it. However, they said they only cover moving parts, such as the motor. When I explained that the drawers are moving parts, they said they do not qualify. LG said the drawers are moving parts and our extended warranty should cover the replacement. To no avail I a stuck with three broken drawers. I will never buy an LG appliance again.

Apparently we are suffering from what I never knew was a common problem with this refrigerator. We came home tonight to the smell of melted plastic and smoke coming from our 16-month old refrigerator. When we opened the door, there was the control panel melted off and hanging by a cord. I should have known there was some problem with this unit a few months ago when I saw the plastic panel by the lights had warped. I just assumed I had put something too close to the lights. But now that I think about it, the problem was caused because the lights don't always go off when the doors close.

In January of '07 we bought a bottom load refrig/freezer at Home Depot. Since then we have had to have it replaced twice. We are on our 3rd refrigerator and a rat-ta-tat noise is coming from the unit. No one seems to know what is wrong. Everything is working OK It's just noisy. Someone said it could be the freon?

I spent 1800.00 on a french door bottom freezer, about 8 months after I had it the right side door latch broke. We called Best Buy where we purchased it and they said we would have to call LG and that it was out of warranty. We waited for ever to speak to someone but could not wait any longer. Last night the left side broke.

LG SXS Refrigerator LSC26905, all concerning this ice maker ! This was my first time buying an LG product, and I will NEVER buy one again, ever !!

Wow I am so glad I found this website and read everyone's comments regarding their LG nightmare. I too own a side by side bought in 2006 from Home Depot. The ice maker decides to quit on us every couple of months. The first time this happenend I called LG to see what could be done or if they had a fix for it. Of course it was off warranity so they recommended several service companies to call. I started calling them to see if someone could come out and fix the problem and was told by everyone that they do not work on LG appliances. So I called LG back and told the service rep that she needed to remove those people from their list. Then she proceeded to try and help me by asking me when was the last time I changed the water filter in the refrigerator she thought that could be the problem and she also suggested that I turn the ice maker off and place a warm wash cloth onto the icemaker to do I don't know what.

We have a less then two year old LG French door Refrig. The wheels that guide the bins have broken off the side walls! They claim it is cosmedic.I have a refrig 10 years old in the garage that has never had a broke glide or draw. LG is made out of cheap stuff! I would recoomenc it!

Over $500 worth of food has thawed out. I'm only one person in the household. I have to throw everything out. I want restitution for my food and they should have weekend service. What am I paying for if I have to wait until Monday to get this fixed? I'm furious! At 72 years of age, I can't take this stress!

We purchased a bottom mount french door LG refrigerator and like many people here am very frustrated by the customer service department. We discovered that the lights were not going off when the doors closed and had melted the entire plastic covering to the point that we had to rip it off to remove the light bulbs. Of course, we called and tried for some remedy from LG but were told to call a local repair center and our warranty has expired so it will be at our expense.

Approximately one and a half year ago I purchased a LG side by side refrigerator. Shortly after it was a year old it began to spill water along the freezer wall from the ice maker. I reported this to Best Buy, they quickly informed me that the unit was no longer under warranty. I was given a 1-800 number to a service rep that reportedly had some experience in repairing LG units. After several calls I spoke with a service person whom advise me that it would cost me $75 dollars to come out and that the ice maker unit would have to be replaced, at cost to me.

I purchased an LG side by side Refrigerator #LRSC26925TT. Along with that I purchased a dishwasher, washer and a eryer, all from Lowe's Home Improvement for our new home. After 8 or so months, I noticed some water freezing down the side of the freezer and on top of some food items. Then I noticed the ice was one solid block of ice. Finally I called LG Customer Service (where you're not a customer nor do you get service). At that time the refrigerator was 12.5 months old. I was told it was no longer under warranty and to call their local repair man that they recommended. The service man came (Nick) from VIP Inc. Appliance Repairs (great guy). He tried to get the ice maker repaired under warranty but had no luck. He installed the new ice maker which was also defective. Then I called LG to alert them of the problem and told them this is the second ice maker in a week; it must be defective. They didn't want to hear it. It was Out of Warranty. That cost was all mine! That was back in August of 2007.

I bought an LG side by side refrigerator from Home Depot Aug. 21, 2005 for $1499. My experiences with fragile parts, ice cubes spilling out of their container, and the difficulty of finding anyone who will service the unit are much as those reported by others. Every other month the racket produced by the blower fan indicates that the interior has iced up. Occasionally the LED panel indicates an FF error. LG advised me to turn off the refrigerator for three hours to allow the frost to melt. Each time the contents of the freezer must be placed in a styrofoam chest and the drawers and racks removed so that ice can be removed and melted water sponged out.

I have had the same problems with my LG French Door bottom freezer refrigerator as many others who have posted here. I enthusiastically bought model LRFC2750CW in the fall of 2006. But from the beginning, we've had issues with ice buildup in the back of the freezer and ice crusting over on the foods I keep in the top sliding freezer shelf. Sadly, at this point, that's the only ice that is being produced in our freezer, since the actual ice maker conked out within the first year. In November of 2006, after about two months with our new fridge, I called LG's customer service to report the frost buildup problem. I was told that this was because we were repeatedly leaving the freezer door open without realizing it, and was instructed to unplug the unit and allow it to defrost, which I did. I have two kids who aren't always careful, so I was willing to believe this was our fault.

I purchased a new fridge May 2006 from Home Depot. I liked the LG LSC 26905TT and just knew I was buying a good product. Well guess what? The ice maker went out after l5 months. I called customer service, and they said "too bad due to the warranty time limit". They gave me the name of several appliance repair stores to call. Not one of the services I called will repair my ice maker. I am told they cannot get parts or a manual from LG to show them how to do the repairs. What am I to do? Buy a new one? (I think not since I paid high $'s for this appliance.)

I have purchased 2 LG refrigerators in the past 3 years. The first one I purchased 3 years ago. It is a LRBN2251. Within the first week of delivery the temperature controls malfunctioned and needed to be replaced. This was covered by the warranty. Now, however, the compressor has failed and needs to be replaced. I will have to pay for this as it is no longer under warranty. All of the food in the freezer was lost.

I originally bought a bottom mount LG Refrigerator (only 1 door on top) in April 2005 from Fry's Electronics. It was a huge deal for me, my first big, fancy, stainless steel appliance. There were problems from the beginning. Constant frost in huge blocks all over the freezer. Then dripping water on the floor. The freezer door also didn't have enough pull/stick and never closed tightly (not a good seal). The repair man sent under the LG refrigerator was a joke. He blamed us for not closing the freezer all the way, when it didn't matter how tight you closed it - the seal just wasn't good. Then he would ask to borrow a hair dryer and would melt the ice and act as if it was good as new. This must have happened 3-4 times. Then there was the ice maker. First, the design is bad and the ice all falls out of the tray and all over the freezer making a huge mess. Mine in particular got a hole in the line to the ice maker on the back of the fridge. Every time water went into the ice maker, it sprayed my wall. This happened over a period of time and made a huge line down the wall, ruining my venetian plaster and getting it all over my tile floor. Of course LG didn't pay for this repair - I had to have a contractor do it at my cost.

Same story, bought the fancy side by side french door bottom freezer SS LG fridge for $2500 some odd dollars delivered 12/06. every few months the ice fans take a dump. All service work is farmed out by LG which is really nice for LG and a real pain for us (good long term repeat business plan LG) Obviously we are paying for the R&D LG could not do due to the rush of getting another new and improved gadget on the market- this being french doors with ice and water on the door. Also obvious is the repeated problems related to the new gadgetry so I asked LG for some assistance ie: we all know this problem is not going away before my warranty is up, you need to step up and continue to fund ice fan replacement indefinately. LG's respose: yeah right. So like we all do- I caved, bought an extended warranty for $120. fridge is now on its 3rd set of ice fans waiting on parts for the 4th go around. while this ice fans are down , no water can be dispensed either (hey, what do you want for $2500?).

Purchased refrigerator approx July/06. Today noted burning odor from the unit and found that the plastic lenses cover and body for the interior lighting was burning/melting. Found that the two light bulbs get extremely hot and were not turning off when the doors are closed. Apparently the switches above the doors are not functioning or other faulty wiring must be present. I will contact a local repair technician to troubleshoot and repair. Note that I am now disappointed with LG quality and probably will not recommend nor purchase LG products in the future. Life is NOT good when you almost experienced a fire in your home because of a faulty door switch on your refrig. How are you supposed to know that the interior lights are shutting off when the doors are closed? A simple timer switch to shut of the lights after a few minutes would be the fix for this potentially life threatening fire hazard. LG prducts owned include the LFX25960 refrigerator, a television, LMVM 2075ST microwave oven, two cell phones etc. I am a home builder and have purchased/installed LG appliances in many of the homes constructed in the past. Won't be buying LG in the future.

I bought a brand new $1,600 LG refrigerator which apparently has a bad defrost system and failed after 2 weeks of operation. I am on my third service call with their authorized rep who needs to order more parts and says they get more calls on this brand than any other. I want my money back, and I wish I had bought a Kenmore.

Tomorrow will be the 4th service call for a defective ice maker for my LG refrigerator purchased from Home Depot in August 2007. I have dealt with the local service company per LG's web site instructions. The local guy tells me that he has trouble getting parts and that there is no one at LG that will talk to him. This has gone on for several months now.

I purchased an LG side by side refrigerator from Future Shop, and in May of 2007 the ice maker failed. We called LG, and they told us to call Transglobal appliance repair. A tech by the name of Mike came a few weeks later and replaced a part on the ice maker. The ice maker still did not work, and now there was a new issue: it leaked water whenever the water dispenser was used. We called again, and Mike came again and said he would order some parts. Four weeks later and no calls from them; I decided to call. Transglobal told us the tech had written NFF on the work order (no fault found) and that the case was closed. So they sent the tech again, and again he said he would order some parts; but 3-4 weeks later we had still not heard from him, so I called a third time. Now their excuse was that the work order was filled out improperly and nothing was ordered. Mike had not bothered to follow-up or fix his second mistake.

I purchased a side by side LG refrigerator from HH Gregg in the Cleveland area in December 2007. It cost around $850 on sale. The very first time my son opened the refrigerator, one of the plastic drawer ends broke in half. The delivery truck was literally still in my driveway. I chalked it up to bad luck and called LG, and they agreed to mail me a replacement drawer immediately, free of charge. About 8 hours later, my daughter opened up the refrigerator and the same thing happened to a different drawer. That made 2 broken drawers in 8 hours - whereas my prior refrigerator my kids never broke in 15 years. I chalked it up to cheap parts and called LG again. LG agreed to send me two replacement drawers, free of charge, instead of one. Instead of having the truck driver hook up the water line, I paid one of my clients, who is in the commercial refrigeration business, to hook up the water line as I wanted it done correctly. He did so. The water line worked perfectly. However, the new refrigerator would not make a singe ice cube.

I bought an LG refrigerator at Home Depot in Brookhaven, Ms. Six weeks later the ice maker quit working. I called Customer Service. They found someone to come out and service it. They said that the service tech would be calling me soon. They gave me the telephone number of the Service tech and the name of their company. I waited all that day and the next day. The service tech never called. I called the telephone number, and they said LG had not contacted them. I called LG back and told them. Every time they assure me that they will get someone out here. It never happens. I've called at least 5 times, and this has been going on for almost four weeks--the conversations and lies to me . Last time LG called they promised me that my ice maker had been shipped, and the service tech should get it by the end of the week. I called the service tech yesterday, and he has not heard from them. It will soon be a month that we have been buying ice. I have a $1740.67 refrigerator that I wish I had never bought. I also talked with the salesman that sold me the appliance. He said that they didn't deal with that. I had to talk to LG.

I purchased an LG refrigerator 11/06. I have had repeated breakdowns of the icemaker. I have spoken to LG every time, and they do send someone out to repair it. However the warrenty is now up, and they just replaced the 4th ice maker in 13 months. I have to wait each time to have someone come out and repair it. After looking on line I have found out that this is an issue with the french door refrigerators and nothing is being done by the company to rectify the issue. They just keep sending someone out until they no longer wish to deal with the issue. I have spent almost three thousand dollars on this fridge, I think I should have some ice and it should work. I will never purchase another LG product again. I feel that the customer service people are just to passify the customer for the time the fridge is under warranty. They don't do anything to change the problem and it is a problem. I now see many people with the same problem. What is my recourse? At this point I do not know if I have any rights at all. I feel like it is my fault that I purchased a faulty product and I have to live with it or pay to replace it. There is no reasoning with them on the phone either. They insist they need to send a service man to verify that it is the same issue, then when the fidge if fixed they say they can not do anything because the unit is now working, and it keeps going around in a circle unitl you reach the end of your warranty....not nice at all, and Life is not so good with my LG fridge either~!

We have a LFX25960TT refrigerator that ever so often the lights will not go off when the doors are closed. I have figure out how to reset the computer using a sequence describe on the back of the refrigerator. I have noticed a lot of postings about people having this type of LG refrigerator and the lights not going off and melting the inside of the refrigerator. Based on how many posting I have come across this really seems like a recall problem. We have a service contract and will be having someone come by to look at the problem. But I have to keep a watch on the refrigerator to make sure that the light do go off when the doors close otherwise I will have the smelly melting plastic that I have read about other users having (I have smelled the plastic starting to melt/ burn and realized what the problem was).

We bought a pricey stainless steel R/F. Almost immediately the doors looked streaked. I called LG and they told me the doors have a 30 day warranty!

One year after purchasing from Home Depot, the switch that turns off the inside light quit working and the plastic around bulb and digital temperature gauges melted.

I purchased my LG over/under refrigerator in June, 2006. In May, 2007, the appliance stopped cooling or freezing. I called the seller, Appliance Direct (never buy from them!) and was told they had no service for the appliances that they sold. I was then told to call the manufacturer, which I did. They furnished 3-4 service outlets, three of which no longer serviced LG because of the difficulty of obtaining parts. The fourth facility could not schedule me until almost seven days later. They eventually showed up and replaced the main board (computer) and defrost control. They also replaced the rusting slides which made the drawers difficult to open.

Just out about $400 for the repair and multiple long lasting phone calls to warranty customer service.

I had to replace my refrigerator after Hurricane Katrina. I thought by buying a LG side by side I was getting a good product. I would not by another LG product. After about a year and a half, the ice maker starting leaking water down the side wall of the freezer which would in turn freeze. I have a wall of ice down the side of my freezer and ice all over everything that the water leaked on. The ice maker doesn't work half of the time either.It is not under warrenty anymore, so I am not going to try to get it fixed because of all of the complaints I see about LG. I will just make sure to tell everyone I know to not buy anything made by LG.

After reading many other complaints about LG refrigerators, I found I have a similar problem. My bottom freezer gets ice build up on the back of the freezer. This happens every few months. I am able to defrost it, so I haven't had to call and deal with any LG representatives. Also, the plastic frame on one of the refrigerators shelves broke and I am having trouble finding a parts store that carries it. My refrigerator is only 2 years old. It seems that the parts are made of cheap plastic. I will never buy another LG product again either.

I feel that if a product has been down three times, ($2399.00) I shouldn't be treated with the attitude that I am trying to get something for free. Also I am tired of having to give your operators the same information over and over again. You have this information on file, also you should have on file how many times this refrigerator has been repaired. Thats why they have serial numbers. All I want is a working product. I dont know if there is some kind of problem with the Ice makers or what, I don't feel I should have to pay for something that hasn't been repaired correctly(nothing against Perry's) or the problem hasn't been addressed.

I have had to throw out lots of food that froze even on the shelves on top the food freezes.I

I purchased an LG refrigerator/freezer in Nov. 06. 2 months later I had to have the ice machine fan motor replaced. Then 4 months later I had to have an evaporter fan replaced. Now in Oct 07 I need to have a new freezer door, door hinges, door rails, gasket and defrost control replaced. When I contacted LG they told me that my complaints help them better their products and as long as they can fix the problem(s) they will. I will not get a new unit because my problems do not warrant that.

I recently(9/10/07) purchased an LG refrigerator Model LFX25960ST. In the beginning I smelt hot plastic when loading the refrigerator. I realized this was caused by the lights and thought I was because the door had been open for along time and that everything was new. About 2 weeks later I noticed it again, but the smell went away. Today 28 days after purchase I opened my refrigerator to find that it was 72 degrees on the top shelf and 32 degrees in the bottom crispers. I again noticed the burning plastic smell, along with the aroma of spoiled groceries.

Purchased a side by side LG Refrigerator with bottom freezer from Home Depot in August 06. The freezer stoped working in September 06. Called LG and they sent me to a service rep. He said LG knew they had hundereds of these refrigerators with bad mother boards and controlers. He said they chose to sell them anyway. He said he had worked on hundreds of them in my area of Georgia. He fixed it in Sep. 06. Now in Sep 07 the same thing is wrong with it again the Freezer stopped working.

purchased LG french door refrigerator from a Home Depot . purchase price 1,400 with one year warranty on parts. one month after warranty ran out the automatic defrost unit stopped working and fan motor burned out....now we have an expensive refrigerator without a functioning freezer section...I have lost food five separate times and have given up.

Food spoiled three times; had to replace that. Took days off work waiting for the repairman, because they could only give me a 9-5 window.

Bought LG from Home Depot about 1.5 years ago. Unit looks good, with stainless steel, but is a lemon. The ice maker drips water into the ice bin and then freezes solid. Because the ice was solid,the torque broke the plastic side mount and the bin now sags. This problem started happening from the beginning.

I bought an $1800 LG refrigerator from Home Depot in January 2006. In July of 2007 the icemaker stopped working, I discovered ice buildup on the back wall of the freezer and some of my vegetables were freezing. LG had me to turn up the fridge and the freezer and gave me a half dozen numbers to call for service. After about 2 weeks of runaround, being hung up on, promises of service, the bottom line turned out to be that no one would come to my area for service or they no longer worked on LG appliances. I live about 5 miles from the Home Depot that I bought the fridge from.

I bought an LG fridge 8/26/06 delivered 8/30/06. The fridge has not been able to make ice for 2 months. Service has been to my house 3 times and replaces parts and still no ice. For 1,800.00 I should be able to have the ice maker work. I called the service department several times and have asked to speak to a supervisor. Supervisors are not available and they will return your call in 48 to 72 hours.

Loss of food. Unknown repair costs as of course out of warrenty

Twice I have lost the entire contents of my freezer amounting to hundreds of dollars. I paid 1818.98 for the new unit. It is summer and the freezer does not work.

This is a follow-up from my complaint about a refrigerator problem. After receiving no resolution from the customer service department (using the number supplied with the warranty), I decided to contact LG's Corporate office using email) to see if I could get someone to listen to my problem. Upon doing so, I received a reply with a number to call. This individual was in direct opposite to the previous experience I endured. Within 2 minutes he apologized and authorized the repair work. So I guess my major complaint now is in the manner in which this whole thing was handled from the beginning. Perhaps it's their customer service department that needs some re-training handling customer product problems. I feel gratified that I was able to resolve my situation, but this experience has left me with a bad opinion of LG and I would not consider purchasing any of their products in the future.

Purchased refrigerator Apr 2006 from Best Buy. In Apr 2007 I noticed a large build-up of ice coating the rear of the freezer portion of the refrigerator. I contacted LG, as the refrigerator was still under warranty. They sent out their repair person, who stated air must be coming in from the rear of the freezer (evidently there was a small opening in the back - according to him). He plugged it up and left.

Our LG refrigerator is only two years old, and has had nothing but problems. Had an error code that said Er dh and we called a service contractor. First was diagnosed as a bad fan motor, and had to wait a week for the part. Came back to install the part, we paid $270, but error came back several hours later. Service tech came back for a third visit and said another part was faulty also, the defrost heater. Waited another week for the part to come in, and that part was intalled this morning. Today was the FOURTH visit. Another $130 down the drain.

Lost food, melted ice dammage to hardwood floors in kitchen. Waiting for a tech six times.

We purchased an LG French Door bottom freezer. The unit has a built in alarm to let you know the doors are open. What they did not tell us, that I later found out by complaining to LG customer service is that the doors are alarmed because they do not shut properly most of the time. The alarm is there to warn you that the unit will overheat and burn out because of the poor design.

I purchased an LG refrigerator in July of 2006. This refrigerator came and never worked. We had service people come to repair and everything the tried didn't work. After 3 attempts to fix it (and going 1 month with no refrigerator) I got LG to send me a replacement refrigerator. Mind you this was not an easy task. Many phone calls and many visits home to let in the repair man. My time is worth something. It took another 2 weeks to get the refrigerator. At this point we had went 6 weeks with no refrigerator. (The original guy who came to repair scratched my brand new hard wood floors).

I have lost a whole refidgerator of food and I have no refidgerator for at least 10 days.

I have very bad experience with the LG. I got one refrigerator from Best Buy on March, 2004 which cost $1664 and the sealed system (the warranty for the system is 7 years) had the problem after one year (June, 2005), the tech support came and had it fixed. After a few months later (Feb, 2006) the same problem happened again. I had to call customer support and escalated this case to the manager team. After more than SIX weeks, I finally got it replaced with a NEW one. One year later (May, 2007), the same exact problem happened again for the NEW one.

I bought an LG french door refrigerator on 6/11/06, On 5/13/07 I got an error message on the key pad. I call customer servive who told me that the defrost heater was going out on it. They said that it was still under warranty and gave me some phone numbers to call for service on it. I quickly found out that NO ONE in our area services LG refrigerators!

I purchased a LG French Door/Bottom Freezer 12/05. In 12/06 the top right door latch broke off. The product was under warranty and it was replaced. In 4/07 the left door latch broke off and it was then 4 months out of warranty.

On March 11, 2007 I purchased a LG Washer, a LG Dryer and a LG refrigerator. The items were scheduled for delivery on May 1, 2007. On that date the items arrived and I was informed by the delivery person that the items were damaged in the truck and I would have to make arrangements for a new delivery. I contacted LG and they informed me that the new delivery date would be May 4, 2007. On that day I did not receive a phone call and the items did not show up at my home. Another date of May 8, 2007 was given for delivery. On this date the LG refrigerator was found to be damaged and all other items were found to be undamaged.

We purchased a Lg fridge 18 months ago for $2200, which we researched extensively. There was only a one year warranty on it.

Ice maker has never worked properly. Spills water all over the freezer constantly. Tried to have repaired 5 times. Service people say they can't really fix it. It is badly engineered.

A LG fridge was purchased in Oct 2006. WE have had 6 service calls in the ensuing time and the freezer still does not work properly. In discussions with the repair company they feel that the fridge needs replaced. The furniture company says they need permission fron LG to do this, LG has told the repair company they don't want to do that. In summary its a catch 22 situation for us as no one seems to want to make a decision.

About 16 months ago, I purchased a french door refrigerator from Home Depot. Just after the warrenty expired at 12 months, the refrigerator started making noise every time the fan from the refrigerator section to the freezer section started up. It was obviously due to frost build up in the fan housing. I solved the problem by using a hair dryer in the freezer vent. I now happens every 3 or 4 weeks. If the fan stalls, the unit shuts down and I'm afraid that if I'm on vacation, everything will melt and spoil.

The 3-door LG refrigerator is mostly well-designed and has many good features however the ice maker is not a good feature! Its bin is not water-tight - made of snap-together plastic parts. It is easy to cause melting, because the instructions are not clear, resulting water drips down through the electrical control panel and to the floor. This can be prevented, but at the cost of maintaining a full bucket of ice, which then gets stale from non-use.

Don't buy an LG refrigerator. I have had one since 2004 and it has broken 4 seperate times. The parts are never in stock, so when the fridge goes down you have to wait a week before they can fix it. The first 3 times LG stood behind the machine and extended the warranty coverage as necessary. But most recently, with my 3rd Ef FF error message (fan has blown again), they say they will not fix anymore. So, this time in addition to losing food, and having to wait for the part, the repair (about $300 if I had to guess) is on me. In addition to poor quality, they have a horrible ice cube tray design where the cubes fall all over the freezer when you pull the tray out. Stupid. But the worst thing by far is this fan problem - they should be embarassed. I will never buy LG again.

I have a LG French Door Refrigerator that I purchased in June of 2006, with an extended warranty through Best Buy. Since day one, when I pull out the top shelf in the freezer ice, from the ice bin, spews onto the bottom of the freezer and onto the floor. I have contacted LG numerous times (more than 15 and spent hours on the phone) and had more than 3 repair visits. I still have the problem.

On 8/8/06 I bought an LG Refrigerator model LSC27950st, serial #604krsb00582 from Home Depot. The water dispenser worked for 2 weeks and has gone through 3 repairs & the fridge still doesn't dispense water. LG customer service is non-existent, they gave me numbers of techs (3rd party companies) to repair it and when asked why should customers be making these calls, I was told that's the way they do it. I wasted hours upon hours on the phone with trying to get support. Supervisors just want to get off the phone and provide no help.

Purchased an LG fridge in August 2005 for $1000. Home Depot guy told us it was an up and coming company. Realized about a month ago (out of warranty by 6 months) that the fridge section wasn't cold enough...the lights on the control display were not even working. Called LG service dept and they sent a local guy out to assess. He said the self-defroster was not working and that was causing the fridge to warm up. All this was caused by a faulty Control Board that would need to be replaced. He quoted me $80-$100 for the part.

I bought LG appliances for my new house in the end 2005 and have had nothing but problems with all three.

My husband and I purchased an LG fridge in November of 2005. As soon as we hooked up the ice maker, it made ice continually. The ice overflows the ice maker tray and spills all over the back of the freezer. We should have taken this as the omen. Within 6 months all of the plastic brackets on one side of the bottom freezer broke and the freezer would only close if the basket was pulled up. A service person came out as planned but had to order all new brackets for the basket. Next we noticed that the display was reading an error. By the time the service person arrived, I had lost everything in my fridge and about half of the items in the freezer had begun to defrost. A motor was order, received and installed.

I bought an LG refrigerator from home depot 14 months ago and have had nothing but trouble and frustration. Lg had someone come out and fix it twice -once it took a full month - we lived out of two coolers - probably spent 50.00 on ice alone. The thermostat and control panel have now broken for a third time but because the warranty ran out 2 months ago they will do nothing. they don't seem to care that they sold me a lemon that has had the same problem ever since i bought it. Dealing with their customer service was a nightmare - quite frankly i will never ever buy anything from LG again. 1700.00 for a piece of crap and the experience of dealing with that company is all i need to know to never deal with them again.

I bought an LG side by side lower freezer refrigerator from Home Depot. Within 3 months the defrost thermostat went out, spoiled all the food. They replaced the frig then the new one, after about a year, same thing happened. They said my warranty was up (about 2 weeks earlier) but they extended it so that the second major repair was free. This is the third incident, about 3 months after total repair to the defroster, and again it's going out.

My LG refrigerator is 13 months old. In this time I had a new freezer door, right refrig door, new ice maker, and now at 13 months old (and one month out of warranty) I need a new control board, condenser motor, thermostat, and fuse to the tune of about $1000 parts and labor. The original cost of the refrigerator was $1600.

My $1400 refrigerator quit l yr and 2 mos after purchase and 2 months after the warranty expired. The computer in french door, lower freezer, and refrigerator malfunctioned. After numerous calls to Lg consumer service, I was told to unplug the refrigerator to reset the computer. I was never informed that the computer had a history of malfunctioning.

We purchased an LG French door bottom freezer refrigerator from Home Depot. It was installed in July 2006. It was apparent as soon the ice bin filled completely that the icemaker was making too much ice. Each time we pulled out the shelf that the icemaker sits on, ice fell off the the top of the bin into the freezer and onto the floor, a phenomenon enjoyed by the dog but no one else. I called LG and they arranged for a service technician to come to my house. This occurred and the tech ordered and subsequently installed a new icemaker. The problem got worse with more ice falling off into the freezer and onto the floor.

In May 2005, I purchased an LG Refrigerator with bottom freezer and water dispenser in the door for $1,699. The salesperson assured me that LG is very dependable and makes "the guts" for GE and Amana. So I bought it.

I purchased an LG side by side refrigerator from Home Depot in April of this year. The first refrigerator that was delivered had a significan dent in the door. LG told us that they would replace the door, but then when we turned on the refrigerator, it wouldn't cool down. Home Depot agreed to replace it and did so quickly. The second refrigerator was delivered and worked initially. Since we were traveling, we only used the refrigerator for 5 days before returning to our first home in NJ. At that point things seemed to be OK. When we returned to Arizona, we started up the refrigerator and initially it seemed OK but a bit warmer than we expected. After 2 days, the temperature inside the freezer was 57 degrees and the refrigerator was room temperature.

Five months after I bought my LG french door refrigerator, the left door clip broke that caused the left refrigerator door to open on it's own. LG claimed there was a problem with the resin and could be fixed. That was in January.

We purchased an LG side-by side refrigerator in Feb 2006. We immediately started having problems with the ice maker. The ice tray gets stuck upside down (when it dumps ice into the ice bin). Then water is not able to pour into the ice tray and it ends up draining down the freezer all over the shelves and into the bins. It has ruined food and it is very time consuming to clean up the mess. We turned the ice maker off, instead we buy bags of ice and refill the ice bin ourselves. I called LG Customer Service and they are sending out a contracted service company, but LG stated if they find it to be broken and not a defect We will be responsible for the service call, parts and labor.

We purchased a new LG refrigerator and within one month an error code appeared on our screen, and the fridge basically started to defrost. I contacted LG and they gave me a dispatch # to a local appliance repair shop.

My LG refrigerator has had a broken ice maker for several months and there appears to be no replacement units available to fix the problem. I purchased this refrigerator in December 2004, it broke 14 months later. The service visit to diagnose the problem cost $90 and the part itself will cost an additional $350 plus labor.

We bought an LG refrigerator in July 2005 from Best Buy in Billings, Mt. It was delivered at the end of August 2005. We started having trouble with the defroster and icemaker in March. I called Best Buy and was sent to LG. I called LG and got the name of a repair company. I called them. They came out, complaining the whole time about LG not paying promptly on warranty work and the parts taking so long. He looked at it and left. Around a week later he came back with the part and installed it. But it was not fixed.

I have had my LG refrigerator not quite 1 year. Freezer keeps getting ice built up on back wall which has caused the motor to freeze up. Ice falls back behind the bottom drawer causing the door not to close correctly. Little tabs have broken off the soda drawer so will not pull out correctly. Had service out to fix problems and tech said that this is the same problem stated with this applicance by other consumers. E-mailed LG to send me the little brackets. Never got answer.

My LG refrigerator was less than 2 years old when the fan in freezer failed. Lost all food in freezer and refrigerator (cost $500+). Parts on order for a week for an estimated repair cost of $100+.

Refrigerator with icemaker new in 10/05. Problem with icemaker falling apart - pieces of plastic and styrofoam in ice cubes - replaced. Since being replaced makes 8 ice cubes in 2 hours. When calling for service regarding this -- told this is normal (!!) and nothing could be done.

LG Refrigerator, Model LRSC 26915SW; SN: 595378 was purchased on 10/31/05. This appliance began to show hints of difficulties almost immediately.

8-month-old refrigerator failed. When LG was contacted for service (still under warranty) they are unable to provide a tech to my address. Closest one is 12 miles away, but refuses to service my address. After 10 days, I asked for a replacement. LG says OK, but must be approved, and passed through channels. When I asked to speak to customer service supervisor, was informed all were busy, and I could wait for returned call, up to 72 hours. When I asked to be left on hold for supevisor, was tolded I could not tie up the line, the customer service rep needed to keep line clear for other calls. 48 hours have passed, with no call back from supervisor.

The refrigerator I bought 10 months ago broke down.It has been 3 weeks and still no one has come out to fix it. I can never speak to the same person twice. The product is under a year warranty, so I have to deal with the manufacturer. The compressor has been diagnosed. All we get from LG is that it is up to be repaired, no idea when.