Kinetico Water Systems Reviews

I got a black, dual-tank water softener from Kinetico. I also had the three cartridge RO unit. I can get my wife to drink water now since having the system, which is important. The water’s much softer. It's easier to wash our hair. The dishes come out cleaner. There's no water staining on them. Kinetico is a great water softener. It doesn't require electricity to use. It’s all mechanical. It's very easy to maintain. It's self-cleaning. I definitely recommend it.

After finding out from a local tech that our water softener (gearbox) was defective the entire 2.5 years we had it and was dumping the nasty cleaning water into our drinking system, I contacted Kinetico to express my frustrations. In return I got an explanation that each unit is quality tested before shipment and no apologies/concerns. The only thing they offered was to contact the installer about the problem but that was a useless gesture since it was a factory defect. Zero accountability. This is not how you should treat your customers.

So far, our Kinetico experience has been great. The product works.

I got the Kinetico softener and later, the RO. I love drinking the RO water. The software is taking care of our water concerns. Our water feels different. It's clean, and it stops the rust. I put salt in it and change the filter, and call people out for maintenance. The system is very good. I would recommend others to get it.

Kinetico's initial explanation of what was going on was really helpful. They educated the consumer, which is something we really tried to do in our businesses. The product has done a good job. We do save money on salt because it does not use up salt very quickly, which is good. That's been effective as far as helping us to save on our budget. It's just we live in an older house and I do think that there's some residue and stuff inside of our pipes that keep it from making our water rust-free. It is a little bit frustrating given the price of the system. Our water's much better, but it's not by any means perfect. So, it would have been good if they gave an explanation of what are some of the issues that may not be resolved with the system. That way, there'd be a little bit of a clearer understanding.

Many, many years ago, I had a bad experience with Kinetico and I said I would never use them again. But I wanted to put a reverse osmosis system in my home and I didn't know who else to call. So I went with them because there aren't a lot of businesses to choose from in this community. As the RO system goes, I'm happy with it. I have noticed a positive change with my water.

We never had any problems with our Kinetico water softener.

All my three daughters had Kinetico water softeners, and all of them were very happy with the product. I also got one and it seems to get the iron out of my water. Now, I'm happy with that. I've called with questions, and they've always answered. So, I've been happy with that, too. The service is good.

We have the dual-tank water softener and the RO system from Kinetico. It’s been good and easy to use. The quality is perfect. I recommend it to everybody.

My experience was good. The guy knew what he was talking about, and when he got the system ordered, it didn't take long to put it in. It's been three years since I've had the system, and there are no rusting nuts around the sinks in different areas. I also like that the system doesn't use the salt that some cheaper brands of softeners use.

We've had our Kinetico for three years. When we started working with them, it was very quick and seamless. I would recommend them. Having the system, we have clean water. We have filtered water that we drink. There's no more rusting tubes in our bathroom.

We wanted a quality water system, we got it, and now I don't have to worry about it. I get my salt at the store, so that's a regular routine. And when I change the filters on the drinking water, I would have the reps assist me. They're good here. It's seamless. It's worth the investment.

We noticed that the soap comes off easier. Our coffee pot doesn't get the hard water stain. And we don't get that buildup around the water faucets and don't have spots on glasses.

We would see buildup on the plates. We had a system there already, a different brand, but it wasn't working. With Kinetico, we now don't have buildup. Also, anything I've asked for, the reps have been good.

Everybody was nice and courteous. I had the water softener and the mineral filter put in. Now I don't have the iron in my water.

It's a good system. I don't have any issues with it. It's been functioning for five years. Our water is a little less rusty now, but it's still quite a bit rough.

These Costco guys are a straight 3000$ rip off. You can get the product for much cheaper outside of Costco. I contacted local deal for much better price. Local dealer did not charge extra for bypassing, or drilling countertop, or fridge connection.

I've used other systems and I didn't like them. The ones that you buy and do it yourself, I just can't figure out how to program them. But when Kinetico came in, they programmed them all. If I have an issue, they come and take care of it. It's all been great.

The water softener is worth having. It seemed reasonable to me, not having to have electricity to the water softener. It runs when it needs to and doesn't affect anything else I'm doing. The installers had to come back, because one line blew up and caused a leak. We had a water problem. After that, it was fine. The hardest part for me is changing the filter, the way they had them on it. But we have used a lot less salt. And it seems to do the job fine.

Our Kinetico system has been a reliable system. It's low maintenance. We add salt and we don't have to do much more. It does its job of softening our water. My skin is less itchy and less dry.

It worked out well to not have the electric system. Having Kinetico mechanical-driven is very attractive to me. I enjoy it. It's been low maintenance, which is nice. It's been food for a long time. However, if my father's coming to visit me, he always tells me I need to put salt in. I am thinking about calling to make sure because I am hearing a lot of water running.

Dave, the salesman from Kinetico, took care of everything and did a wonderful job. We looked at another competitive product but we went with Dave primarily because we liked him. He was knowledgeable and understood our conditions, and he knew that he could fix them and laid it all out. He was very good at what he does. He was very optimistic and he was very much a "Let's make sure I can help you get it done" kind of guy. And we got it done. The installation went well and all the techs were always great. We did the kitchen filter and a unit down in the basement, which took them a couple of hours.

Kinetico softened my water. I’ve had their system for five years, and I maintain it once a year. Customer service seems fine, and I would tell people to strongly consider it. It’s expensive but worth the consideration.

Kinetico refuses to sell to the public in the US and the service companies charge anywhere from $150-$200 for a service call (at least in my area). Then on top of that my filters are another $300. The installer and salesperson will never tell you this. We are a family of 5, so we typically go through 500 gallons every 4 months. This system is costing me nearly $1500 a year to operate, I also have an r/O system in front of the K5, so I also have salt cost on top of this. I would never recommend a Kinetico system based on the operating cost alone. I will also say that the local installer for me also caused me more than a few issues. As soon as I have the money saved up I will rip this system out and replace it with another brand who does not use proprietary hardware.

I always had a water filtration system growing up. When we lived in apartments, we couldn't have them so my laundry and my body were just yucky. The water filtration system was one of the very first things we did when we bought our house. Not quite a year after we moved in, we got the reverse osmosis because we were doing a Britta thing and it was so dumb because it was like pour-it-and-fill-her thing then the next day, it was empty. We were spending a lot of money.

They recommended the iron filter to help alleviate iron in the water in our area. The product works great. Everybody that I've worked with was great. They're helpful, patient and they answered all my questions. Our water has been great.

The system seems to be working well. But there continues to be problems with getting some of the contaminants out as it is the water in the area that is very unclear. So, I'm not always pleased when I turn on the shower and I still have the smell of our rotting eggs. We've put in those filters, but it didn't make any difference. But the service was fine.

The installation was good. We like that the system works well. The water doesn't have an odor anymore and things aren't getting stained.

Everything was smooth with the sales rep from Kinetico and I got the maintenance set up. I'm on a regular maintenance plan, so the techs come out here frequently and change filters and fill up stuff. Since having the system installed, there’s a night-and-day difference. It does what it's supposed to do and it works. It is what is advertised and I've been pleased.

I had a five-area RO system, reverse osmosis system installed by Kinetico. The water tastes a lot better now. I'm highly satisfied.

My husband adds salt every three months to the system. The water still leaves some rings in our stools, but not like it was before when it was hard, had rust and stunk.

The service has been pretty good. They're accommodating, timing is good, and when the technicians get here, they're knowledgeable. We got Kinetico in two locations, and one works good, while the other not so great. It comes and goes, but maybe it wasn't built big enough to handle the supply at times. Overall, it's an expensive product and for a residential property, it would be worth it, but for commercial ones, it seems lacking a bit.

We got a softener with an input filter and a reverse osmosis system and the sales reps were fine. This stuff is way overpriced though. I'm not at all that excited about the system because it's doing a job that doesn't need to be done. I had no problem with our water, but my wife decided to be a health nut and didn't want to have anything that might potentially be bad. Now, I noticed my back was itching an awful lot, because she was putting too much detergent in the washing machine with that soft water.

We had to buy the system through Home Depot and I had all the money, but I decided to do the payments. Home Depot’s process was interest free, and they didn’t let me know when that ended. I ended up paying all the interest on top of it all, and I was not a happy camper ‘cause if I would have known that, I would have paid it off quicker. I was charged more and that was a very bad taste in my mouth. I was not pleased. Other than that, Kinetico is good. We have really bad water. I have really sensitive skin, and my body just itched from the water. The water is a lot better since I put the system in than it was before, and at least we have drinking water now, too. We just add salt to the system when we’re out of salt then the periodic scheduled visits are done. That's really sweet. They reinstalled it a long time ago too.

I got the softener system from Kinetico with a reverse osmosis filter. The installers showed up, they put it in, and it works fine. Our water has better taste, and the cat no longer gets as sickly as he did. Overall, I like the product and the people who put it in.

I got Kinetico 'cause I've heard they're very good, and our experience has been very good. The water quality is much better. The system also doesn't consume a lot of salt for doing the job and it takes care of itself. I would highly recommend it. They're expensive. I was surprised my wife went for it 'cause I wouldn't, but she wanted it. We spent the money and did it. Now I'm glad I did.

I got the water filtration system from Kinetico. The installation was great. It's improved our water quality. We really enjoy it.

I love Kinetico. It's good. I had the salt monitor installed a few weeks ago, and it appears to be functioning normally.

At first, the installation of our Kinetico system wasn't bad. The second time that they came back to add some stuff, it seemed like it took forever, but it wasn't really their problem. It was back when COVID hit and parts were starting to get backed up. After having the Kinetico system installed, I didn't use as much detergent in my washing machine, and the water was softer as far as doing my hair. It made it a lot better. We don't have the system anymore since we sold our place.

The Kinetico rep was really wonderful. The installation was fine, too. The water filtration system works really well. I don't use much laundry detergent or dishwasher detergent. Having reverse osmosis water has been really a healthy thing to have.

I am on a water source heat pump and I am on a well. My water is so hard that the hot water heater kept getting impacted very often. When the guys from Kinetico came to do the sales pitch, they were very convincing. They did testing up to one side and down the other and explained things to me. Since I was really tired of buying a hot water heater every two and a half years, it seemed like something to give a whirl. We've got all this water source, heat and air in our basement. There's a lot of plumbing down there already. They had to figure out how to correctly have the two systems work together and they did. But it was not a straight shot on this one. This one was tricky. But they were very good. I also liked the last guy who came to do my yearly thing.

I like Kinetico. They follow up and they have excellent customer service. There was a couple of snafus, but it all got fixed. It was a medium problem and as soon as I brought it to their attention, it was cleared right up.

I like that Kinetico systems don't require any electricity. That was really nice. They also don't fill you with salt either. We have the water softener and it's just the right amount of salt. It's smooth water and it works. In terms of customer satisfaction and experience, that's all been great. Fast, friendly, kind service and always willing to talk and give quotes for different things.

I love Kinetico. I own three systems. I like the fact that I don't have to have electricity to run it. And where I live, the power goes out quite often. My guy has my garage code. He comes in, puts salt in, makes sure that I'm taken care of. It's wonderful. My water is softer and the systems help keep the magnesium down. Use Kinetico.

We're very happy with the Kinetico system. Hard water has high mineral content. Now, it all disappears. I've had very, very little problems with it, but if I have any concerns, they jump right on it. Their customer service has also been outstanding.

I've had a Kinetico system for almost 23 years. The first system I got was in Texas and it was a great system. It was very expensive, but it was so good, we ended up buying another one five years ago. What a water softener system is supposed to do, it did it perfectly. I love the Kinetico system because it's a wireless system. It doesn't use any electricity. Their customer service was also good. I had to change some of the rejuvenation timing plates and they sent them in the mail promptly. I recommend them.

Their customer service has been good. They take care of everything. The system also works well. However, it's a constant battle dealing with tannins. My water is still a little green. I think it has to do with balancing it. Otherwise, the Kinetico system is handy and it does the job.

I would recommend Kinetico myself. It's been a while since we got the system, but we still like it. It's simple to maintain, and our water's a lot softer. They've also been very good about delivering salt, and the reps have been very good.

We had single tank system and we had some complaints about that. So they switched us to the dual tank system and that seemed to alleviate some of the problems. Although we have been somewhat satisfied, our water has never been as soft as it was with the previous manufacturer. It's much softer than it would be without a softener, but it's not as soft. The required maintenance of the system has been very low. Although, we stopped calling about the water not quite as soft because they came a couple of times and it never improved. So I just came to the realization that this is as soft as it gets with this system. I can live with it, although it ticks me off a little bit about water spots because I've always felt with a water softener, I shouldn't have to hand dry my dishes to keep the spots off. But the dependability of the Kinetico system is excellent.

The Kinetico is a great product and we really love it. Clark with Morehead City franchise is the guy who services ours and he has been working with us for 15 years. He has always been so good to us.

Customer service has been very good. If we have any problems, they come out. The water softener has been fine. Kinetico has been good to us.

I have the whole Kinetico system plus reverse osmosis drinking water. I like it so far. The installers were very professional at what they did. They had it done in just a few hours.

The guy that we dealt with was a good salesman. But he doesn't come and clean my filters too often. Kinetico should show everybody how to clean their filters or offer to clean them. They shouldn't sell us new filters all the time if we don't need them. One of their guys showed me how to clean it and I cleaned them and got a couple of extras. My water has been fine as long as I don't let the salt run out, and the system doesn't use much salt. I really appreciate that. Kinetico was a little too expensive compared to others, but it's okay if I'm going to live here a long time.

They were very helpful and professional. They came when they said they would. We've since had them come back and adjust the settings because we have since gone on a county water system. They were very pleasant to deal with and have helped us since then. The system makes a huge difference.

Since getting the system, the water has been softened and it's slippery when you shower. Also, the drinker water for the coffee and ice cubes is fine. It's a good system and our local Kinetico company's very professional. We rent the house on VRBO and the people coming in there are enjoying the features that we purchased.

They've been very good at helping us with our filters, delivering salt, and being available when we have questions. But six months after we had our system put in, we found out that the techs didn't route it properly. And so, our hose bibbs were also filtered water and we went through stuff faster. We had our plumber redo the work that Kinetico did and let management know and told them how much the bill was. They gave us salt to pay for the plumbing. It was $180 worth of salt. That was nice because they didn't have to do that. It was nice that they were able to work out a deal with us.

Kinetico does an amazing job because, without the system, everything turns orange and has an egg smell. With the system, our water feels great. I can most definitely tell when we're running low on salt. There's a huge difference in the quality of water. I'm happy with the product. Their service has also been great.

I'm completely satisfied with Kinetico. Since having it, I use the water to make my coffee in the home. The fellas that come out here have also been really nice.

The Kinetico sales guy explained the system well. The limited amount of salt that you'd have to use to take care of my problem, he guaranteed it. The water smelled like metal. I had a ton of iron in it. Now, I drink the water. One time, we had a freeze. One of the tanks split during the freeze outside. It was in a pump house type thing. I called Kinetico and they came down. We split the difference on the tank because it was expensive. They've been very good. I don't have them do salt delivery or service. But I know that if I call them, they're really quick to respond. I've recommended Kinetico.

We're perfectly satisfied with the system of Kinetico. The system has worked perfectly. However, it costs a fortune to get started, $4,000. As for the upkeep, we don’t do anything. Their rep, Clint, puts the salt in the vat and he does a good job.

The installers did a good job. The only issue I have is that we got a filter system on it and it should have been more permanent. But it's hanging off the side. When I try to turn the filter cartridges off to change the cartridge, all the connections spin so I'm constantly getting things back together. I also have to constantly putty things up so they don't leak.

We get a lot of follow-ups with Kinetico. I have to call when I want something, though. I was with Culligan before. Culligan would come and check the salt every now and then. This guy just calls me and asks me if I need any. Then I have to go check it and he brings it and drops it off at the house. But other than that, it’s okay.

I love our Kinetico system and I love their service. They’re great. When we bought the house, we had very hard water. A lot of the plumbing fixtures were calcified. Our young children were getting rashes from the water. One of the big reasons we went with Kinetico was that it doesn't need to be powered by electricity. That was a big plus. All problems have been solved since Kinetico was installed. No issues with our kids anymore. Everything cleared up. It's better for our appliances too.

I've had four systems. I've moved around a bit, and every time I moved to a new house, I get a new system. I don't have to buy bottled water because I have the water filtration and the water softener/filter. I've had everything with Kinetico and they all have been very good. Their team also goes out of their way to help and they’re great.

Kinetico is worth it. It's a lot better water quality. Their customer service was also good.

I reached out to Kinetico and told them that I was interested in getting some information on the product. They sent a rep out a couple of days later. The rep went over everything with me, and then I settled on the products that I wanted to buy. They had it installed within three weeks. I did a home water system for hard water, a water softener for the whole house. I also got a unit that removes all the chlorine from the city water for the whole house. I purchased a K5 water filtration system for drinking water in the kitchen sink.

I purchased a water treatment system from Kinetico several years ago. When we got it installed, I just made a call then they came out within a couple of days and did a chemical check on the water. We talked about different systems that would fit our need, and my wife and I decided on what we wanted, and they came in and installed it relatively quickly. The system we have has an ion exchange, a water softener, and a resin filter. We can tell a difference in our water. We had iron in the water, and we're not getting a staining issue. My water was also fairly hard, and the softener has helped with that.

We thought when they installed our Kinetico system, we would be rid of getting mold. But our toilet bowl gets rings. When we had the water checked, it was okay. So it's a matter of us doing what we are supposed to do. In terms of their service, they come out and are very prompt.

The installation was easy and they took care of everything. I like the RO system because it purifies the water. But we're more disappointed in the water softener because with the previous electric brand we had, we could adjust the salt level so that the water could be softer. The Kinetico is just a one-size-fits-all. We wish that we had that ability.

Installation went great, and I've had zero problems with Kinetico or the people. The system works awesome.

The techs and reps were all good and I liked them. When I call, they were super nice. When I paid my bill, they went online with it right when I sold my place. When I have an appointment, the techs always went in my house. They had my garage number thing and I trusted them. I had good service with Kinetico. But I moved from that house to another. Cancelling my service was easy.

The reps were great. They were very helpful, knowledgeable, and answered all our questions, and they've come out and provided salt. With the system, we can definitely tell that there's not as much buildup on our appliances. And the taste, I drink water all the time, so I can tell salt going out. It tastes a lot better to me, and it's a lot better. We're pleased.

The installers did a great job. They hooked up my refrigerator and all for me. My Kinetico is pretty good. It had a bit of rust but it's doing pretty well. It's better than the other system I had.

Working with the team at Kinetico was a good experience. I have better tasting water, and overall better water. It was good service, and I'd recommend them.

I would recommend Kinetico. We love it. I don't think there's anything that we don't like about it. Other than the size, we had to get huge tanks and they couldn't be put in the ground. We had to build a shed around them.

The reps are very generous when they come to the house. They've got very nice manners and they're very good. If I have any questions I want an answer to, they'll answer them for me. I'm very happy with my system too. I have it underneath the sink with the three filters, then outside I got the water softener and the ultra-blue light.

They were very good. Pam was the person I contacted. She came out the very next day and tested our waters, showed us that it was hard. We went ahead and signed up. They installed it within the next week. They tested it and then they service it. They supply the salt for about the same that you can get with going to pick it up at Lowe's. Plus, I don't have to handle those big bags and pick them up and try to get them in there. It takes up very little space in my storage room. I'm very pleased with Kinetico.

The Kinetico system works. The best thing about them is that they don't require electrical regeneration for the salt. Our water would be a lot worse if we didn’t have one and I wouldn’t use it without one.

I tried Kinetico on an investment property that I had and it worked out fine. Then, five years ago, when I bought this place, I called them back and used them but I have not been real happy. I hoped the water would taste good but it doesn't. Also, there was black charcoal in the bottom of my ice maker and black rings around the toilet from the charcoal filter. They were here just two weeks ago and they replaced the filter. I'm hoping that this will work. But they were saying that they got a batch of faulty filters. The rep felt under duress to come up with answers that he didn't have and he was trying his best to answer our questions, but he really didn't know.

I've had Kinetico for a long time. It seems to work all the time a lot. It meters the water, so you only treat. It doesn't regenerate, only when it needs to, not like a timing mechanism. It's efficient that way. The downside is some of the ports in the orifice are really small, so it’s sensitive to any grains of sand.

Kinetico's customer service has been great and the water is a lot better than it was. It's a lot clearer and there's no rust. Also, it's a lot easier for me because they come and put salt in it every two months. I don't have to worry about it.

I also have a Kinetico system at our other house. I purchased one recently and they did a very good job. If they could have gotten rid of COVID, it might have helped. But other than that, they serviced us very well. The system brought the pH within acceptable limits and the softness to a bearable standard.

We rented a system at first and a year or so later, we ended up deciding to buy the system. It was a smooth transition. Once we did it, the guy showed up with a new system within two days, swapped it out, and we were good to go. Since having Kinetico, we don't have as much iron, which was really noticeable before, and we're not getting stains in our sinks and stuff.

Our water's really bad. I was hoping that getting that water softener from Kinetico would make that go away. My husband said he sees a difference. To him, it's not as hard. But it still makes rings in the toilet. All the techs that have come up here have been very nice. But it's not convenient for me the way the scheduling is. That random email stuff doesn't work for me, ‘cause I’ll likely miss it. I was just looking for another way of communicating to get the schedule and have a more consistent schedule. Like, "We come out once every six months. Here, let's schedule this.” More routine, more professional life.

Our water is still slightly discolored and tastes like metal. We had an annual service check a few months ago and the technicians did some adjustments. They said there was iron in there. But it's still happening, like it's never fully fixed. It could be the severity of our water problem or it's not big enough for our household or it could be them.

We like the system. It's good. I put Kinetico in all the houses that I build. If anybody wants a water softener, I recommend Kinetico.

The rep knew the products and he did a good job presenting them. With the reverse osmosis system, the water is clear and has no taste. It's reassuring to know that the water we're drinking and cooking with is clean.

We love Kinetico. The sales guy was amazing. Absolutely the best demonstration I ever saw. We were sold, we got it. We're perfectly happy. We have no more grime all over our shower doors. It's perfect. The water's softer. It's also pleasant to take a shower. They're also totally reliable. We need the salt re-delivered, they come and do it. It's very easy to get ahold of them and have them come over.

Everything was smooth when I purchased Kinetico. The installation was terrific. It seemed to be a very knowledgeable plumber that was able to get the job done. It seemed to go very well. I have noticed a difference in the water. When people come to my house, they no longer say, “What's that bad smell?” Inside my toilet tank, it no longer looks like a science project growing in it. I highly recommend Kinetico.

With a whole house water system, Kinetico came out, did the presentation, and told me how much it would be. I went with them because it doesn't work off electricity. When I got a shower, it was softer.

We love the soft water with the Kinetico system. We got accustomed to that. I'm a heating and air conditioning contractor and an electrician so the quality of the machine means something to me. I live in Eastern North Carolina and the prettier the lot is, the closer to the flood elevation you are. So, water softeners that use electricity can't be in the flood elevation, but a Kinetico can because there's no electricity there. We love it. We have the reverse osmosis system in our house as well for our ice and drinking water and we're very pleased with that.

I like Kinetico. It's my second system. I had it at my old house, got it here. If I move into another house, I'd get another one. The water tastes better when the filters are fresh.

I like Kinetico. When I felt that the tank under the house wasn't big enough, they came back and fixed it. When I felt that there was a little bit of iron coming into the thing, they came back again and switched the system around at no charge. They've been a good company. With the system, my toilets are clean and at the back of the toilet where the water is being pumped into, there's no rust. I don't have to wipe it out every three days like I had to do before. And as long as I change my filters, which I do every four days to keep a clean filter in there, I don't have a problem with it. The water has been coming out clear. Plus, I bought a little water tester, and it always stays up into the 90s. It goes to 100 and I've never been under 96.

My decision to purchase Kinetico was based on energy consumption. It doesn't use electricity. It runs off your demand. So the more you use, the more it will regenerate. The less you use, the less it regenerates. I don’t have to worry about power outages, resetting times. Customer service has been good. The sales rep came out and checked the water and confirmed what we needed. Also confirmed what the hardness reading was so that they could do the setup on the system to make sure that it didn't consume more salt than it needed. The installation was easy. They set up an appointment with the installer within a couple of days.

I’m happy with Kinetico right now. It keeps my shower door from getting all clouded up with some minerals. The drinking water is perfect. We make coffee and tea with it. It’s absolutely perfect and trouble-free. I don’t do anything.

We like our Kinetico system. It's easy to operate and low maintenance. Other than changing the filter or putting salt in it, there's nothing you have to do. We’re on city water so it’s not that bad but the system cleans it up some.

We got a water softener when Kinetico first came out. Then, we also got a reverse osmosis system. We now have the K5 reverse osmosis system, which is the newer one. The water softener is great because we don't have all the little gunk that collects from hard water around your faucets and on all of your appliances that use water. And with the reverse osmosis system, our drinking water tastes a lot better. I wouldn't want to drink water from the faucet anymore now that we have it. There's a lot of people in my neighborhood who do not have Kinetico and they're always complaining on social media about brown water. But Kinetico has got a great filter system out there and we don't have brown water. Only one time did we have brown water and that was because it was time for them to change the filters. After Kinetico came and changed them, it was clear again.

We had a pretty good experience working with them. Everything went well during the installation.

Cost-wise, the Kinetico system is expensive but I’m okay with the outcome. We have a main water system and we also have a K5. When it's low on salt, I notice the difference. I replace the filters and add salt to maintain the system. When we had a problem with the K5 leaking, Kinetico replaced it but it took several trips out.

The installation was pretty quick. We definitely have cleaner water. I recommend Kinetico. Their system is better than what their competitors offer. And it’s also significantly cheaper.

I enjoy Kinetico for my laundry and bath but you have to watch the salt and having all that correct because, over the summer last year, I was drinking a ton of water from our under-the-counter water filter here at the sink and my mouth broke out. I don't know if it was the pH or something was off. So, we called Kinetico and had them come and change it. The people who installed the water filter came and put a new one in, but the pressure has been messed up since then and I've got to call them back about that. But other than that, it's wonderful. The installers were good and knew everything about all of it and told me what to do. The guy said it may need some readjusting but I haven't called him back to get him back out here for the pressure part. Because if the pressure part could work out, then we'd be cooking.

The rep was very friendly. We went with the osmosis system and the one that does the whole house. The Kinetico has taken the rust out of our water and the osmosis system has made it where we could drink it.

I'm happy with the Kinetico system. It's lived up to what I expected from it. It hasn't been extremely expensive. There's a carbon tank that I've had replaced three times. To change out the tank is 200 bucks. We've had the system for five years and it's cost 600 bucks in maintenance which is not a lot in the big picture. Customer service has been great. Whoever I've called has been very responsive. I recommend the Kinetico.

The system is good and quiet. Unless you're next to it, you don't hear the water run. It's not a cheap unit. But it's an investment. There are many other cheaper units out there made by some of their competitors but Kinetico has been good to me. I could go to the place and get the filters, and I can go to Home Depot or Lowe's or the hardware to get my salt. So everything just tied into where I live and made it convenient. The only inconvenient thing is the price, but it's all paid for now.

We have had your under the sink unit for some time. May 2021 replaced filters, paid $135 for them. Sept 2021 no pressure so called to get someone out to look at unit, the tech said bad filters and replaced. Now feb 2022 no pressure again. My mom went to buy filters and they told her they were $150 (She is deaf, so did not hear fully) so when she got them home, I took receipt out of bag and it showed $217. So I called and they stated the filters are now $199 (WHICH IS **, I understand a 10% but almost a 50% that is ROBBERY). So I told her to take them back. She is on a LIMITED income. They stated NO refunds. The filters were NOT opened. NOWHERE IN THE office does it say NO REFUNDS! NOWHERE on receipt does it say NO REFUNDS. Even a grocery store will allow you to return groceries.

The Kinetico system failed, and there was a leak. There was water that flooded the kitchen floor. Then it went through the ceiling and damaged the ceiling, the rug as well as a piece of furniture. Eventually, Kinetico paid for the repairs, but it took quite a bit of time to get somebody to tear out the ceiling and then dry everything out, to rip the carpeting out. The whole floor was carpeted. They took quite a while to take care of it. But eventually, it all was replaced and Kinetico replaced the equipment.

We had very hard water and it was killing our appliances and pipes. We have a water softener and we have a drinking water system from Kinetico. This is our second Kinetico softener. The person that installed this one was great. I had no doubts that he knew what he was doing, and he didn't pressure us for anything. He just gave us information, let us make our decisions, worked with the situation we had to work with, and did it well. Kinetico is everything we could have asked for. Our water doesn't feel slippery like you still didn't get the soap off. Everything is easier. Some water softeners feel so slick that you don't know if you ever got the soap out. Kinetico is not like that. Everything feels good.

Having glued in numerous places that were known for major water problems, the number one thing when I moved into this house was to get a whole house water filtration system. After interviewing any of the companies that sold this equipment in my area and could install it in a reasonable amount of time, Kinetico came out number one. The person who was selling the system for Kinetico was an excellent salesman. He came to the house right away. He brought me a taste of a filtered water, and it was delicious. But after that, I had a lot of problems getting whoever was the local guy that was installing to show up and do what they were supposed to do. I had to make a lot of phone calls to finally get to the guy who owned the franchise.

Since having Kinetico, I've noticed a difference in my hair. It was dull and didn't feel clean when we had hard water. Then we've also noticed that there were fewer buildups on grime on our faucet. We had to replace some of those quickly because there was so much rust and calcification on it. The only thing that we ran into was after the people came and installed the drain for it, they had to come back because it was leaking. But when my husband called them, they were phenomenal. A manager even came out and looked at everything and said that it was done improperly and they fixed it right away. We were definitely very pleased and we've recommended several people in our neighborhood.

Kinetico does everything. To maintain the system, I just call them and they come fix it. They come and bill when it's time for it. They’ve been great.

In hindsight, the sales rep was a liar. But other than that, he was very good. He promised a bunch of things that come to find out, weren't true, like no interest for five years. I called Kinetico and they said that the rep had been fired and that was something that they could not honor or that he shouldn't have promised. In the meantime, the company who the financial part is through was calling me. So I was going back and forth. I didn't make payment and they reported it to my credit company. My credit score has since dropped 80 points, even though I am current which is horrible. But the installation was great and the water quality is good. We love the filtration part for the drinking water. Also, my hair and skin seem to be better. My son's eczema has also significantly improved.

The cartridges don't last as long as I wish they would. So regular upkeep is more than what I anticipated.

We've had some renovations done to our master bathroom. Our city's municipal water system has a lot of scale and a lot of residue. Over time, it really tarnishes all our fixtures. It's not the best water in the world. We've thought about getting a water system that would purify or soften the water to help minimize any tarnish on our new shower and new bathroom. We talked to one of the reps of Kinetico and he fixed us up with a quote. Came out to our house and saw what we had, tested the water.

I have two systems through Kinetico and I'm pleased with my product in both of my beach houses. My water is not leaving marks on my toilets or bathtubs or showers, and we have great drinking water. Kinetico is a great company. They maintain our salt. I trust them and I'd recommend them to anyone who's looking at water systems here in our area.

We had some issues with our brand new well water and so we were looking for a system to help soften it up and do whatever it does. Once we made the decision to go with Kinetico, the installation was pretty fast. The crew came out and got everything taken care of. Then every year they take a sample and test it to make sure everything is still good. The last one that they did was fine.

We've been very satisfied with Kinetico. It’s good and it works for us.

The installation was great and it’s like night and day compared to my city water since I've had the system. My water tastes like spring water.

The installation went well and quick. The team who did it was excellent.

The Kinetico rep who did a presentation was a very nice, young man and he was very thorough. Also, the installation team was fantastic. Everything was great. We had hard water before so we were getting hard water stains on everything and now, we don't.

The guy who came out and looked at our system did a really nice job of selling Kinetico. Also, they had a good local group that installed and serviced everything very closely and I thought the design of the system made sense. Prior to getting it, we had a lot of red buildup around the basins and stuff like that and now, that's been completely taken care of. And their customer service has been excellent. Our main water pump went out and the service team from Kinetico did a great job of fixing it, replacing parts, and doing all the stuff that needed to get done very quickly.

I've always had problems with the iron in our water. Now that I’m using the softener, I don’t get near the discoloration in the showers and in the sinks. In maintaining the system, I just put in 120 pounds of salt every three weeks and make sure the timer is right. I change it when it changes to daylight savings time so it’s cycling while we’re sleeping. I’m happy with Kinetico. They might want to have somebody come out and check it to make sure that reverse osmosis is doing its thing because that services our ice machine and drinking water.

Kinetico got a better product so I purchased their whole water system and it's been great.

There's a sponge that when it gets wet, it stops working. So, just having an access of a supply of that is necessary. Also, I wish Kinetco gave a larger unit to put in the garage. And the add the mineral, so you can get the alkaline water, would be also an improvement for my household. Other than that, I like Kinetico. Having the assurance that it is safe to drink makes it a lot better. Now that we have the Kinetico, it gives us a little safety precaution that the water is going through the filtration system to clean up some of those minerals, some other deposits, those ones that were toxic.

I set up both my Kinetico systems on my own. I've had the local guys come out and repair it when needed, and everything's been fine. I've noticed a considerable difference in the quality and taste of my water. But if you don't have a friend that owns a Kinetico, it’s very, very expensive. I don't know that I would buy one without him, based upon cost compared to everybody else who can do the same thing for half the price.

Customer service was pretty good. A guy named Jeremy came by, tested my water at the house, and showed us his product. They did what they said and I like the system.

I've had trouble with Kinetico and their reps. Last year, they told me I needed something, and it ended up being almost $1,000, but my water still hasn't changed. I get this black stuff in my toilet that I have to take a pumice stone to get off. I got all this equipment on the side of the house, and Kinetico couldn't tell me anything. They said it's the city water. But my neighbors and I are all on the same water. Why do I have all this equipment on the side of the house? What I have out there is not helping me. I would never use Kinetico again. They just keep trying to sell me stuff. I've put out $4,000 for this thing and it's not worth a toot.

I have Kinetico in both my Florida and Pennsylvania homes. Installation was great, and the water tastes good. There’s a big difference between public water and this water. It’s clean water.

My water was hard and I remember having the Kinetico system before on another house. It seemed to correct my water problem now. Overall, I like that Kinetico offers the service where the guy comes out and fixes the lid off.

When I had Kinetico, my water didn't smell as much as the regular water. The system is good.

Since having Kinetico installed, the water has improved and the hydrogen sulfide smell is gone. But I've had two repairs done to it that have cost me a significant amount of money and I'm not happy. I'd love somebody to follow up because spending $400 to repair a system that's just over two years old is really disappointing.

I haven't had any trouble with Kinetico. It's been good so far.

I had a good experience. The team showed up when they were supposed to and they got out quickly. So, I was happy. Water has been fine since I've had the system.

The people at Kinetico are all right. Joe is a pretty cool guy. But it seems like every time I order something for the system, it's always wrong. Other than that, it's a good product and I'm happy with it.

My water had a funky smell and it was doing something to my water heater. When they pulled the rod out, they could see all kinds of stuff caked on it. With the Kinetico, I don't notice a big difference in the water. I don't smell anything but I still get the pink thing around the showers. But the system is okay. All it does is soften the water.

The team at Kinetico is great and they’re very nice. We couldn’t stand the water down here in Marshallberg, North Carolina and Kinetico changed it completely.

Every year we have a person come in and put new filters in our system, check it out and make sure it's okay. We're very satisfied with the Kinetico. The system is as good as any other.

I had an issue with pressure for the first year where it was not good. My water guy looked at it and the system was plumbed wrong. The installers had the wrong-sized pipes, which I was very upset with. I got Kinetico to check it out and they told me they will give me a quote to repair it. Then, they had to figure out who's gonna pay for it because their technician installed it and he did it wrong. They called me back shortly later and said there will be no charge. They came to fix it properly and the issue was resolved. It was a major issue and they made it right. Also, customer service is good. I had some filters that were paid for that I forgot about. I went to get new filters and their rep gave me extra filters to cover that. That was cool.

The installers went in quick, but I wasn't too impressed. The local company that has this territory sent out a technician who wasn't that experienced and it was the first time. The supervisor had another job to do, so he had to leave this guy. This guy installed the Kinetico unit, and it didn't operate correctly for two years until I called for a maintenance appointment. At that point, they informed me that this and that was wrong with it, and I said, "Well, that was from the original install." They said, "Oh, no, wouldn't have happened." I said, "Oh, yes, it did," then I told them, "You had a guy here that wasn't really experienced doing it and the supervisor had to leave." They said, "Too bad, you got to pay for it. We're not gonna cover it."

Florida has the hardest water. When I take a shower, I feel like I need another shower. However, when I'm done taking a shower with the water filtration system, I still feel like I'm soapy and my skin feels really smooth. But in reality, I'm just clean. Kinetico uses pressure to power the system, whereas most systems use electric.

We set an appointment and the Kinetico reps showed up on time. I'm a repeat customer and I already knew what I wanted and didn't ask for a presentation. I got a a whole house water conditioner, and if I moved again, I'll use Kinetico in my next house.

Before, the water smelled and tasted pretty bad. But now with Kinetico, it's fine. I like it. Every couple of months, I check and throw a bag of salt in when it needs it. I highly recommend it. It's good.

We liked the ease of the installation, the information that we were given at the time of installation, and how everything worked, and how to maintain the system in between services. My water was crunchy before, and after the system, it was no longer crunchy. Kinetico is the best.

When we lived in Cleveland, we had well water. We had Kinetico on our sink and we loved it. Down here, the water tastes like crap so we decided to get it. They appreciated us for being repeat customers. Everything was this and that and they put the system in. They come once a year to change the filters. They're a great company and from Newbury, Ohio, which is a suburb away from where I lived.

Customer service is very good, and our water softening system overall improves using the water. It's softer, especially when you shower.

My wife loves our Kinetico system. We got a service contract with them. Everything they say they do, they do.

I live in Florida where we can be hurricane-prone sometimes, and because of the physics, Kinetico is a system that is 100% reliable. My first unit was installed in 1989 and I had that until 2019. The local distributor said I could have the tank rebuilt and it’d still function, but after 30 years, rather than just put a band-aid on something, I replaced it with a new system. It was installed two years ago and everything went smoothly.

The installer was fantastic. It was a professional job. Maintaining the system is simple and intuitive. The Kinetico is all great.

Kinetico has always been responsive to us. Also, it’s a non-electrical softener unit that is gentle on the amount of salt it uses, and it's on demand. I like all of that. I've had several other water softeners in other houses, and I like Kinetico the best. We were remodeling and they very freely came back and put the RO system in at a much later time. I have it on my refrigerator so that my ice and the water we drink and cook with comes out of the refrigerator. It’s a single source, which is handier for us. Florida water stinks, but my water has no odor and has much better taste.

We had a Kinetico at our home in Lakeland, Florida for the last four and a half years. We lived it. When we moved up, my husband decided he wanted to have that as well. We got one of the last systems similar to the one we had in Lakeland and we were very happy with it. We were fortunate and Kinetico got our system installed. Everything happened the way it was supposed to. The tech showed me how to do the salt maintenance which is what we like about the system, especially being in the oceanfront and constantly having weather affect equipment. We're doing much better. The water is not showing sheeting and hard water spots.

I took my water in a couple of times even way before I even made the purchase and my interactions with the reps were always outstanding. The main guy that ran the place was the one who came out and did the testing. I used to have a lot of iron in my water, and now there's no iron.

As soon as I called, Kinetico was sending somebody else with more knowledge about the system. That tech came the same day and fixed the problem. So, I was happy with that. With the Kinetico, the water is clearer than it used to be. I also don't have the iron stain problem anymore. But it still has an eggshell smell.

I've had Kinetico before at a farm back in Ohio, and we always liked it, so I went with it here. The reps came and gave me the information I needed, let me choose what I wanted, and they worked with me, because I was doing some other work, about putting it in at a later date. Everything worked out great.

We've had issues with some seals that have been replaced. I had to get service done on the Kinetico because of those reasons. It's worked out really well so I'm doing fine. I appreciate the system. My water has a gel in it when it sits in the toilet and things that I have to clean. But that's not the fault of Kinetico. It's probably the fault of the quality of the water that's coming in. I’ve held on to Kinetico ever since I've lived here and I would recommend them to anybody who needed a water softener.

The delivery was quick. The day I called, Kinetico scheduled the installation then the guy came and did a good install. He buried the pipes halfway through on the ground. The only thing is he didn't put straight pipes. He put too many elbows and a lot of pressure into the house is lost. Everything else is perfect. My water is a little softer from before, so I continue using it.

I love Kinetico's ad. Their TV ad did more to help them than anything else. I go to the shop on Bonita Beach Road. They're accommodating. But they should be more proactive. I'm very pleased with the decision to have Kinetico's water system implemented. After it was implemented, the water has a different feel to it. It's almost like you get smoother. The water doesn't have a smell. The system is simple to maintain. The one thing that is challenging is it forces the consumer to constantly open up the bucket to see what your salt level is. I wish there was a way to have a more visible indicator.

I used to have the Sears electric water softener. It lasts six years then the circuit boards will go bad. I wanted one that didn't have electric and Kinetico offered one that ran off nonelectric, which saves me money in part. My Kinetico water softener was installed five and a half years ago. It took 20 minutes and it was good. Now, a guy comes out once a year, services my water softener, and he's excellent. I have to pay to get a deal though.

I was having a lot of skin irritation, allergies and breakout, so I was looking for a water system for the house, and I found Kinetico online. I read the reviews. When they came to the house, the demonstration was pretty good. So, I was happy and I'm still happy with them. The water tastes way better. With the food, it’s way better. The huge difference is with the coffee, the skin and the shower. Even my hair has a nice improvement.

Our experience with the rep who came out was great. I purchased the water filter and the one for underneath the sink. My girlfriend can taste the difference in waters, and our water tastes a lot better now.

I had the reverse osmosis system installed and the installation was good. Also, the water is softer since.

The main reasons why I went with Kinetico was because of the lady at my back spoke highly of them and they did not use chlorine in their system. They use peroxide. I wanted that I can drink the water and it would take everything else. A couple of years ago when it was brought up to me, there was a gold, a silver, and a platinum. I did the middle of the road one, the silver one.

The taste of my water has vastly improved. We drink it right out of the faucet now. Before, my wife said when she washed her hair, it turned to straw. The system has improved the water substantially though it hasn't cured my wife's complaints 100%.

They really did a great job. The Kinetico system works well. But it's a little bit big, takes up almost the whole underneath your sink.

Kinetico is expensive. But customer service is okay and the system performs well. The filter I have lasts a long time.

I've had Kinetico for a while and it's fine. It's just that the quality of water is not the same as when the system was new.

The installation went well. The water softener is great. I love it.

I had a Kinetico water conditioner installed under the sink. Since it's been put in, the water is soft. It's much clearer. It kind of feels like you're rinsing the soap off your hands. Kinetico is awesome. Get it. My sales guy was very nice. The installation was smooth sailing. The installer was very nice, too. He came out the first time and thought it was just to check everything. He didn't know I needed the product under the sink hooked up.

Working with their team was fine. The installation was not perfect but it was okay. The issue was made right by another tech coming out.

I wouldn't be without the Kinetico system. I love it, and I love the soft and silky water. Overall, Kinetico has been very good to me. In fact, I moved and they moved my unit with me.

I've called them a couple of times to bring some salt for me. Their customer service was very good and fast. I've never had any problems with their system. The stinky ants keep getting in there and shorting it out, but that's fixable.

Customer service has been perfect. My salesman John checked on some things. The installers put everything in and went smooth as glass. It's been great since we've had our Kinetico. This is something that I wouldn't be afraid of at all to buy again.

Our water is so horribly out of bounds. It's embarrassing. It's 3 parts per million chlorine coming out of the tap because that's what the town thinks it's supposed to be. We got the water softener and the under-sink purification system from Kinetico and we noticed a difference since using the system. The water doesn't have that taste.

Before my Kinetico went out, it was doing all right. We had sulfur water with a bad odor. We put the system in and it's cleared up. I can drink my water and take a bath without any odor. I had problems with the water company and Foundation Finance took care of it for me. But my water is okay now.

Since using Kinetico, the water has been good. The water has no taste. No chlorine.

The sales guy wasn't like a sales guy at all. He was really nice and he gave me his number. I had an issue later on and he routed me to the proper department. The group at Palm Beach helped me with the installation of the new filter system. The installers were very nice people. My only gripe was that after we installed our system, there was a better one that came out and we would have to pay to upgrade. I want to see a smaller tank, but more importantly, it filters out even more of the fluoride and other harmful stuff. So it's something that we're looking to upgrade. I wish I waited a couple more months to buy the better system, but that's just something we’re looking into.

I've had the same system that I bought prior to 1991 and it's still working today. Because of that, I got the purifying system that goes on the sink as we live near a landfill and we're on well. I also got the reverse osmosis system in the house. The water tastes fantastic. I have a son who, when he drinks the water out of the tap from the purifier under the sink, it's good and it helps him if he drinks to tap water. The water has less digestive problems for him. Customer service has been excellent.

The water is very soft since having the system of Kinetico installed. Their reps were also very good, friendly and kind. They're a good company.

Our water tasted and smelled funky and very sulfury. With the system, the smell was gone from the water. However, customer service was non-existent. We had a problem at the beginning. We had the system put in in June and we asked for certain things to be done when we had the installation. I wasn't happy with where the techs put the piping and how they did the install. They just cut out the cabinets and put the system in.

We got a softener and a thing under the sink that oxidates the water. I like that I have well water with an artesian well mineral taste but it's filtered. I had one slight issue when I first got my equipment and they came right out and fixed it. There was a malfunction and they replaced the whole thing. Also, they stay in touch with us and they call us from time to time, checking on us if we're needing salt or filters. They keep us on a call list.

The installation went okay. The water has been okay since.

I've noticed the softness of the water and the chlorine out of it since having the system. My ice cubes are pure and don't have any white floating stuff in them. It's a little costly on the maintenance, but I want my soft water so I gotta pay for it.

The Kinetico rep was awesome. Since having it installed, I don’t smell chlorine when I’m showering anymore, which is great. The drinking water is a lot better, too. If you live in Florida, it's definitely a plus, and in other places too. If we ever move again, I would definitely get it installed again.

They set up the system and they check it once a year to make sure everything was okay. They do everything they're supposed to do and do it timely. They've always been very Johnny-on-the-spot and very professional. A lot of times, when it's time to check on it, the rep would tell me I don't have to be there. My system is outside and he can check it and not bother me at all. Also, he'd leave me some salt. That’s the way it’s always been. I add salt to it on a regular basis and it's always running fine.

I had to take the system out because the water was so bad, I couldn't even drink it. It was like sulfur water and I've never had that since I moved here. The rep said he would flush the system out but it was no better. He said I have to give it time but I couldn't drink it and I had to boil it before I could even cook with it. It smelled so bad. Brushing my teeth was terrible, too. I started buying bottled water at that time. But once Kinetico got their money, they didn't seem to care whether I was happy or not happy. They just put me off. Nobody would come and see about it because they just installed it and it was working fine and I had to give it time for the water to get better. I paid $4,000 for that system and it was the sorriest system of the four systems I've had. I would never use them again and I would never recommend them. If anybody asked me, I'd tell them to do anything but Kinetico.

I liked their product. It seems good. I had a good experience with them. The installation went well. The water quality is much better now.

I chose the rep over three other companies. He was the most honest and forthcoming. He did not present himself as a salesman but as someone trying to give someone knowledge to make a good decision. Having Kinetico's Sulfur Guard installed, the water quality is perfect. I've had it for three years, and the only thing I've had to do is fill it up. The only issue that I have is the water is too soft but there's no way to fix that.

I had a Kinetico system that I acquired back in 1985 that had finally run its course of life and it needed to be replaced because it was 30 years old. I elected to stay with them because of the longevity and good performance of the previous system. The rep who came out was very professional and he was a nice and friendly guy. The new system takes up a lot less space and uses a lot less salt.

The installation of our Kinetico was fine. The system filters out any bad things in the water so my kids can drink safe water. It's a good purchase.

We like the system. I had another home in Florida, down in Melbourne, and I could tell the difference in the taste of the water. Every six months, they call and come to do maintenance.

I got a sulfur buster and a water softener from Kinetico. They were easy and pleasant people to work with. Now, my water doesn't stink and it's not leaving stains on anything in my house. The softener changes the taste a little bit from being untreated to treated and it definitely tastes better.

The water is a lot better since having Kinetico. You can't taste any chlorine. It tastes better 100%. The installation also went very smoothly. I had a good experience.

Here and in Ohio, we had an excellent experience with Kinetico. As a matter of fact, our experience with the two systems we bought in Ohio was so good that we asked them, "Find us a place in Florida." We went to the one in Florida, and we thanked them very much. They were going to tell us all about Kinetico, but we knew what we wanted and bought the Kinetico Overdrive Enhanced. Also, we have the reverse osmosis on our sink and we had them come and take a look at that. The guy came right out, told us it needed some air in it and put the air in, and it's been fine ever since. Our system here is six and a half years old.

Since having Kinetico, there's been a big difference. Now, the water is smooth, silky and it's a lot better. We enjoy the system. Everything was great with Kinetico. The reps were also very good.

When my Kinetico system was working, I had nice and soft water, and it was clean. It hasn't been clean since the Coronavirus came in though. We've been on lockdown ever since the Coronavirus has come out. So, I couldn't get ahold of any salt and anybody to come and look at it or fix it and I don't like it at all. For the first year I used it, it did well but once I stopped putting salt in, it stinks. My water smells like rotten eggs. When you don't put salt in the salt-driven thing, it doesn't work. When I finally got somebody I could talk to on the phone, he said, “Run the water if it smells.” I ran the water. I'm glad I don't have to pay for it because I have to run the water for a good half hour before I can use it.

Mine is a water softener and a filter system to get rid of sulfur, manganese and different well elements. We had work going on in the space at the same time the installers were doing their work. They were here for a day. They did a great job. We live in a very rural community, and the water quality is not great. We have manganese and some iron. So, the water is much improved, especially smell because we had a lot of sulfur smell from the water in the house.

This property has always had terrible water and we've always used Kinetico products. I got no problems with the quality of the product or the technicians that installed it. But the service provider that does the install work on Kinetico's behalf could do a better job running their business. Asking clients to pay for the product before it's installed when you're a reputable business does not seem to make a lot of sense to a consumer that has to wait months to have things installed.

I had Kinetico do one service call, but I'm way overdue for another service call. But things are going fine, so I haven't scheduled that. It was just a check-up and I had been experiencing some salt in the water, and there was a small valve that had plugged with a rock or something like that. Other than that, the system has been great and that salty thing was just right when it regenerated. I guess it didn't fully clear because of that little valve.

Our water softener was installed by a very capable service person and it didn't take long. The water has been softer since. It's a top-of-the-line system and it performs very well.

The system that I put in removes all of the hardness and the iron that's in the water. The filters make sure it's clean. The system is great. It solves all my problems. The local reps here are great. They service the system. They test it every year.

When we had our house rebuilt, a water purification system was put in but it was not softening the water. We ended up having to replace a hot water heater because of corrosion. We had it replaced so that we didn't have to replace water heaters anymore. Somebody recommended Kinetico to us. We definitely can tell the difference in the water. Sometimes, it tends to really go through a lot of salt pellets.

I’ve done business with Kinetico when we had another house and we got some filters from them for the water. This time around, we put a water softener in because we had hard water.