Kinetico Water Systems Reviews

The water pressure was low and it was time to change the water filter. I requested for a service through the Kinetico app and put in my information there but nobody called. I had to contact them after a few days. But after I called, they sent someone out right away. The tech that came out did a good job. He was great.

I inquired about Kinetico and the rep called right away and answered all the questions. We went through a demonstration, and he came to my house and also did their water test. So everything was very thorough. He was very professional and knowledgeable. He was really nice. I got the salt softener system and a reverse osmosis system. The installation was pretty good. Since having the system, I noticed a difference in the feel of the water.

The system is doing its job, so we don't have iron deposits throughout the house anymore. We had to have a repair done about two weeks ago because some valve broke, and it's okay now. We're happy with Kinetico, and we've recommended it.

I have no issue with the Kinetico system. I like that that it is gear-driven and there is no electricity involved. It's not costing me any extra electricity to run the water for the Kinetico system to work. Every so many times the gear spins around, it clicks over to the other tank and washes the other one out, and it's just set on the gear system, so I don't need any electricity which is cool. I had a lot of iron in my water. It would stain stuff orangey. I don't know how well the system is supposed to work, but it cleaned my water up, so that's a plus, but the water still got a weird smell to it, and I don't know what to do with that. I guess that's just from the water. I'm wondering if it has to do with the salt tank thing.

I've always lived in a city, and we just bought a property and had a well for the first time. I did not know anything about a well. When I heard about Kinetico through a friend, I chose to have a salesperson come and tell me about the product, and the water test that I was given was great. I got a whole house water system, and I'm happy with it. My water is being filtered.

We got the K5 from Kinetico and my experience with them has been great. The water tastes way better now. Their customer service has been excellent too.

So far, Kinetico has been great. We have their water softener for the whole home. The presentation was perfect. I got all the information I needed. There have been times when I felt we've had to add salt to our reservoir to make the water not taste like salt. But otherwise, it's been a good. Our water is softer.

With the Kinetico system, you don't have to have electricity and it uses much less water than the other systems. The company also offered us the option of installing it and renting it, and either permanently or after a year, we could buy it and they would apply the rent that we paid for that first year towards the purchase price. So we did that and we've been pretty happy with it. We also had to replace our first system within the last year. It leaked all the water out and made a big mess in the garage. The system just collapsed and we replaced it with another Kinetico system. It was much more expensive, but that made a number of improvements in the system over the years. And we decided to stick with Kinetico even though this new system was much more expensive than the first.

I got a water softener and an RO system from Kinetico. All my questions were answered. The installers were quick and professional. They did a good job. There was nothing out of place. They did it within the time frame. They did everything they said they were gonna do. They didn't leave a mess, too.

I purchased the Q85 for the home and it has the salt and chlorine. When the water softener is working, the water is softer and better, it rinses quicker, there's more lathering with the soap when we're washing, we have better smelling clothes, and flowers last longer. But my frustration is that I figured I was paying a premium for a better product and that has not been my experience yet.

After two years of having the diseased water, we finally got it working correctly. When I spoke to one of Kinetico's officers, he said, “I never heard of any problems at all with the system. It works very well.” We never thought it would be the water. It was the water going through the machine, and it had bacteria on it. I paid to avoid having bacteria that come through the water, but Kinetico never said anything about it, or I didn't make any complaints about it. I should have. My wife suffered for two years. She was afraid to go anywhere and get caught shorthanded without a woman's toilet somewhere.

My husband and I had a Kinetico system when we had a previous home and it was a great product. We never had any problem with it. I dealt with a few reps and they were always very customer-oriented, helpful and professional. I had a concern about whether it was working correctly and they were able to do a water test. Everything was good. The installation team here was very professional and helpful too. They made sure that I knew everything I needed to know about the system for when they were done and walked away. It was very good from start to finish. The water is soft and it feels good. There is no chemical smell and my drinking water tastes wonderful.

Setting up the appointment with Kinetico was quick and I got the total home water softener within a few days. The reps were on time and prompt when I needed service. They got what I needed and verified if the system was working or not. I had a good interaction with the installation team, especially with the plumber. My place is a brand-new build so before I used the water here, I got the Kinetico. But my previous apartment had hard water and it's a huge difference. Kinetico is the best water softener available and is extremely needed in Texas.

I had a water softener but it was junk so I decided to buy a new one. I had Kinetico before in a prior house and it was amazing so I purchased from them. I researched the one I wanted, bought it, and we took care of everything right there in the store. Also, all of their reps, the installer, the salesman, the ladies at the counter, were all very pleasant.

We've had a Kinetico soft water system for 30 years. Back when we first bought them, we had family members that had Kinetico, way back when we lived in the Chicago area. It was a portable one that we've moved four times with us until last year. It was a really good product and it proved itself very well. We set up one appointment recently and the sales reps weren't pushy. We knew what we wanted and they gave us what we wanted. They didn't ever try to push us to anything we knew we didn't need. They came when they were supposed to right on time. The techs also gave me some good instructions.

We had a good experience with Kinetico. Setting up an appointment with them was easy and we're happy with what we have.

Everybody we've come in contact has been nice. The water system is good. But it uses a lot of salt and I don't know if that's good for our health.

I have the whole house water filtration with Kinetico and I love it. It was expensive but I got my money’s worth. You know you're getting a good product when you're paying through the nose. I just got my Social Security so I had money. Otherwise, I wouldn't have been able to afford it. Clean water is the most important thing you can have to prevent Alzheimer's or Dementia and I place that high value in a good system. And Kinetico seems to be the best system I've seen. The water tastes clear and better. I've used my own TDS meter so I know it's clean. I know I'm showering with water that has no chlorine in it. And especially for COVID, I wanna make sure I'm healthy.

The vendor that I used in Pennsylvania was very easy to work with and they were able to schedule things online. They had a little app that you could do that with. The vendor that I currently use here in Ohio does not have that capability. But if I just call their office and they schedule us right away. We got water tests from three different companies and when it came down to the particulates and the chemicals that were in our water, Kinetico was the one that got it out the best. They had a better water test system.

I gave the reps my card at the home show and they called me. It was a great experience. The reps were very efficient. They came in and did a water test and showed me how bad my water was. The installers were two young guys and they were super nice. They took their picture when they were done and left the work area very clean. They were very qualified. I got the water system for our whole house. It was $7,000. It clears the whole system and keeps your water soft. When you shower, the water is good and your hair feels soft. You just flip a tap on your sink and drink your own water. It's convenient to have your water tap right in your kitchen. No more bottled water. That's bad for you. This is your water and it's all clear.

I had a Kinetico sales rep come over and demonstrated the system. He did some tests on our water, showed me exactly what the readings were as far as the different levels of chlorine, and showed me how how the system would work if it was in place. Then it took me a month or so, but I eventually purchased the K5 Drinking System from him. It seemed like it was pretty easy to install, maintain and keep up with. And since having the system installed, I've had a rep come over twice to change filters. The first time was free and for the second time, they charged me. But they showed me how to do it, so I've done it myself since. With Kinetico, our water is much better than the standard tap water. It doesn't have a chemical smell and I can tell a difference whenever I'm just washing dishes versus getting the water out of the Kinetico faucet. Overall, our experience has been great.

I've used Kinetico before and it's a brand that we trust. Setting up the appointment was simple. I called them and they were here just in a matter of a couple of days to test my water and let me know that the reverse osmosis was still the right system for this area. We set up for them to install shortly after that. Everything was smooth and easy. The reps were very friendly and answered all of our questions.

We purchased the whole house system from Kinetico and we’ve been using them for 45 years. We like the ease of the product. We're retired so it's nice to have something that's not going to regenerate because of the time of day instead by how much water is being used. We love the way the system works. It’s excellent quality. This is one of the best and excellent systems you can buy on the market. It's a little pricey though.

The gentleman I bought the house from put the Kinetico softener in and the big chlorine tank. But I was out of salt. I looked at the paperwork and called Kinetico and they said there’s an office in the north side of Indy. I called and I talked to the girls and they were wonderful. I told them I wanted to start the system back up and they told me it was six bucks a month. I’ve never had a softener at home before and I have no idea how much salt I’m gonna use. I said I would pay for six bags and they said they would send a rep down.

The rep was great. He was quick to get out there and very knowledgeable of everything. He was able to work with me on a few things, give me some good recommendations on where to place the system, what system was best, and answered all my questions very well. I got a softener, and we ended up putting in a reverse osmosis drinking water system as well. The price was very comparable and even cheaper than most other offerings we have around here. It was a good deal. Kinetico got the installs done very quickly and on short notice because it was a new build. It was only a couple weeks, and it would have been even sooner. They were willing to come out almost immediately, but they were not allowed in the house at the time.

Kinetico is a professional company. They gave fair pricing. The rep was upfront. He explained everything very well. The installation was precise. It took a little longer, but there were some unforeseen circumstances. Other than that, it was clean. Our water has been softer with Kinetico.

Kinetico was absolutely fantastic. My wife who was my girlfriend back then was complaining about her hair feeling brittle and not fantastic, so I called Kinetico and got a quote for a water system. They came out, did a test, and the rep was super professional, but also really down-to-earth. We talked and it was a lot more of just a man-to-man conversation. It was really relatable. I signed some paperwork, and they installed the system a couple of days later. Since the installation, I no longer see soap scum buildup in my shower. My shower head stays clean, and I'm not having to de-calcify it every four months. Also, my wife is not yelling at me that her hair is all nasty anymore, and the water tastes better in the house, not that I drink too much tap water.

Kinetico was very responsive. The installation took the length of time they said it would and it went well. They instructed me well.

We had a Kinetico filtration system in our previous home and since we've been very happy with the water softening features of the system, we wanted one in our new home. From the time we signed the contract to the time it was installed, the process took a couple of weeks but it was relatively quick. Everything was great with the installers and since then, our water is better tasting and has less chlorine taste.

The initial sales guy was phenomenal. He's been in the water industry for 30 some years, selling Kinetico for a good chunk of that. He was extremely knowledgeable. He came out and did our water test to make sure we had the right system size. The installation was seamless. We already had the soft water loop in the garage so they just had to tie into that. It was a quick deal. The install is nice, clean and compact overall. As far as under the sink goes, right off the bat, we had one little issue with the pressure in the system. They came back out within a day and made an adjustment on the system.

This product will flood your house. This product has at least two design flaw I have found that will cause a slow leak and sudden failure and flood. First is it leaks from the diaphragm into the spring housing slowly from the water shock absorber due to insufficient design of a screw that passes through the diaphragm and is intended to sandwich it between 2 pieces of plastic. Second flaw is in the material and design used for the diaphragm. The diaphragm cracks and splits and ruptures catastrophically over time due to low quality rubber used in the diaphragm and bad design. Water hammer arrestors design to do the same thing will last indefinitely and this lasted about 10 years but flooded the kitchen when it failed causing damage to the cabinets and flooring.

Getting my appointment set up and that first appointment were great. A lady named Mandy came and met me out of my house. She tested my water and let me know that we definitely needed to get a system. She walked me through everything right then and there. Then, we got to installation and the installation itself went really well, or so we thought. The gentleman stayed until very late at night just to make sure he could get it all done in one day, which was really cool. But four or five months in, our kitchen flooded all of a sudden. Water started spewing out the bottom of the pipes.

Kinetico was quick to respond. A salesman came out and set up the appointment. The installer was flexible. I needed him to reconfigure some stuff a little bit. He was willing and helpful on changing the way he had it planned and the way I needed it to go in. The rep followed up after the system was installed and let me know how my water test went. The water test result said it was in the desired range but the water is extremely soft. I have some older in-laws that live with me who don't like it. I was trying to make it a little less slippery when they soap themselves up. I was asking questions on how to adjust it but haven't gotten answers on that.

My experience with Kinetico is not good. Every time, my water is tasting salty. I'm planning to call them to tell them to find a solution to that. I can't even drink my water from my drinking faucet because I'm afraid I'm gonna have some calcium deposit in my kidney. You brush your teeth, and it's like you are drinking the salt water. I've called before. They asked me to go to the bin. I never had that type of experience before where I had to be stirring the bin every other day. I paid $6,000 which a lot of money for the system but it's not working right. They could not get the drinking water that I paid for to work. It was always leaking under the sink. They had to give me another brand which is a smaller one. But the contract was that particular one I'm supposed to have. I was trying to figure out who was the best company that could give me the best, but unfortunately, Kinetico didn't work out for me. The system is not as they describe it.

We had a very nice salesman from Kinetico. He was very pleasant to talk with. He didn't seem to be pushing us into purchasing Kinetico, but he supplied us with plenty of information. We liked him. I'm happy with the water system to a degree. But I'm not completely satisfied. In a general water supply to the house, we have the Kinetico filter, and we use that water for showering, and washing clothes and dishes. Around the door to my shower, there is a lip there. The water collects in that lip. If I don't clean that lip with every shower, it will build up a red residue. That's the toxicity. So that toxicity isn't completely being taken away to my satisfaction. But the water that we drink is purified even further. So, I'm happy with that water. But there's still a question in my mind as to how safe are we with this water system and I'm not 100% guaranteed.

We live in a neighborhood where a lot of Kinetico systems have been put in, and the gentleman knew what the water quality was before he even tested it. We were very confident in his test. We purchased a water softener, and the installer did a nice job.

I had to have some plumbing replaced and they did a water test and found that the well water was a little acidic. Kinetico was the brand the contractor used and I purchased from them. The system is working fine.

I've purchased two of their whole house water softeners and two of their drinking water filters. They have a good warranty and a good-looking product. Also, it was easy to set up an appointment. They had a good system and they were on top of it. It usually doesn't take too long to call them up and set it up and the guys that they sent out to do the work were kind and courteous. They let us know what was going on and answered any questions we had. Since having their system, the water's been nice and soft. And we love the drinking water filter.

We have the under-the-sink system for the drinking water and to the refrigerator for ice. The taste of the water is better. Also, there’s no upkeep of the system other than changing the filters when they get low or they need changing.

I have a Kinetico Water softener that is 21 years old. I wanted to relocate it and update it. I was concerned that a water softener that's 21 years old that's been outside would have a limited shelf life. I purchased the same one that was in the house, just an updated version of the same model. It's working fine and it's very good.

The installation did not go well because they mixed up the cold and and hot water pipes, and it caused a big issue. The plumbers blamed it on Kinetico. But Kinetico blamed it on the plumbers. We couldn’t figure out on a new home build why we had a lot of grime on our sinks, faucets, and essentially tarnished a lot of the hardware on the sinks and faucets. So, it was truly a headache. It was horrific because everybody blamed each other. They eventually got it right, but it took time.

One guy came out to do the installation. He took out the old unit and put in the new. It took about a couple of hours. With my old unit, it took up a lot of space and I still had sulfur smell in my water. But with Kinetico, I don't smell the sulfur anymore.

Getting the water test done was easy and helpful. I purchased their whole home system and the installation was good, overall. The water is softer and tastes better within a matter of days.

They replaced an old water softener, which took weeks. The team who put in the replacement was nice.

The installer was good. I made a couple of things different than what was originally planned and he had no issues with it. The Kinetico system works really good. We got a direct replacement for what we had, and it does what it's supposed to do.

The sales rep had a very good presentation, and showing us how the water quality could be improved was impressive. That sold me on Kinetico, but on rethinking it, I would not have put the system in. It's rather complicated and expensive to maintain. They offered to pay for the replacement filters and the salt that I needed for last year, but the water we have here in Hixson, Tennessee is some of the best water. We don't get it from the Tennessee River. We get it from an underground aquifer. It's the second biggest one in Tennessee, and it has very clean and fresh water. We overdid it. Another thing is that the installation was somewhat complicated because they had to take out a part of the water system I already had in and replaced it with something they came up with.

We talked to someone from Kinetico over the phone, and setup was easy. The reps explained everything really well. Kinetico told us what day they were coming out to our cabin, and they came and looked everything up. It was simple. They did a water test, then they came out after installing our water treatment system. They also come out once a year and change the filters. We're on a well and our water treatment system cleans out the water very well. It tastes a lot better than it did before. Overall, Kinetico works really well, and I'd recommend it. They have a good product.

Kinetico's system looks good, but it wastes so much water. That's how the system works to remove some minerals from the water. And after I started using it, my water bill increased. And when I look at the sump pump, it discharges a lot of water. The filter is also expensive. The drinking system and softener filters are not available anywhere outside Kinetico. Those are ongoing expenses on the top of the initial payment for the system. That is something I would ask Kinetico to give more discounts. It was like a hidden cost, which comes every after three or five months, or depending on my consumption.

Kinetico is efficient. It works good. It was a little pricey, but I got what I paid for.

When we built our house, we went to our local in-county furniture store and bought furniture and appliances and Kinetico was recommended by our salesman to save our water pipes and corrosion and appliances by having a water softener. It was very expensive, but we took a chance and we did it. For the first 36 years, I had no problem with them. We did have a couple of times when I thought I didn't have soft water. So we called for repair and we were told that we should have a new water softener. We got a new one, and it was the same kind from Kinetico because that one lasted so long. I was highly disappointed with the rep that came out to the house this last time. But I like the Kinetico products, so I bought it anyway. When Kinetico did the installation, they had to do some adjusting with the water valves and put their own stuff on it.

We have the RO water and it does what we're hoping it does. We've had good-tasting water and it's good for cooking. We're very happy with it.

I used Kinetico for years. I replaced the system last year because they told me mine was so old, and the day was gonna come I was gonna have trouble getting parts for it. So, I updated the system and, physically, it's smaller, but it's doing a great job. This one uses a little less salt. But when it was installed initially, they told me it most likely would use less salt, but it was using a lot less salt and it wasn't installed right the first time. I had to get another tech out and he adjusted everything. I have very hard water and I never noticed a problem but I lifted up the lid where the salt goes and I'm like, "Jeez, this hasn't moved down very far." It's working fine now.

I've had three different Kinetico systems. The tech installed it well and everything was what they said it would be. I've been really happy with them. They're pretty much maintenance-free. In my house in Bonita, we had the system for eight years and then we had to have the medium replaced. The tech changed it and put it all together. I also had a couple of seals that leaked. So, I bought the parts and rebuilt the head myself. And so far, so good. The reps are always good. They took care of business and did what they said they would do.

I purchased a water-softening kit. The sales rep was very knowledgeable and the installers were hard-working. I bought the very large barrel for the salt and I've only needed to fill it up with two bags. So, we're doing really well. Having the system is nice 'cause before I only had a kitchen sink filter water. Now I can just go from my bedroom to my bathroom and fill up my water without having to run downstairs to the kitchen. The system was expensive but for the results and the long run of taking care of my pipes, dishwasher, faucets, and sinks, it's probably saving me money.

I had a good talk with the sales rep of Kinetico. He was very informal. The installation went great. It's been a year since we've had it and we've loved it.

The installation of our Kinetico was fine. I always had soft water previously. This time now, they tell me that I have some leaks in my house and that the water system doesn't work correctly. They came out a few times. I still only have half soft water half the time. But their customer service was great.

We had Kinetico on our other house when we lived in another state. It had no power and automatically did things by timer. In our house now, we got a water softener for the entire house. We put a different type of Kinetico system in as we had a different issue with our water system in the other home. With the system in place, we are not having our spigots clog up. The water before was actually building up and clogging our spigots. Also, we don't have the hardness we used to have. Kinetico did everything they promised and everything they were supposed to do. It was a little bit more money than any other system, but you pay for what you get. I'm satisfied with the price.

I was running my water system and came in with some money. Instead of renting it, I bought one. I liked the marketing and price of Kinetico. Their rep was really good and informative. He helped out a lot. If I had any follow-up questions, he always called me back or came out. If I had a problem with something, he would handle it directly and get it taken care of. I got the whole system. I got a reverse osmosis system as opposed to just a regular softener system. With the reverse osmosis, the water is much cleaner and softer. My experience was very good.

I've had a Kinetico water system for 30 years. I moved and the new house did not have a water treatment system. I installed another Kinetico 'cause I was so happy with the performance at the previous house. Installation went fine, but I'm still trying to get the salt right. The well water I had at the previous house was 100 times better than the town water here. It's terrible. Other than that, the performance of the system has been excellent, and I'm pleased with it thus far.

The installers were quality guys, and installation has good craftsmanship. My wife likes the system. We also had water treatment systems in our other houses in California, and we noticed that everything is good. Kinetico looks like a quality system too.

The sales guy was annoying. I wanted to get a non-electric water softener and have it installed a certain way or find a certain spot to install it. He kept talking about how I should get the system, and I already knew that. I already did the research and just wanted to have an installer come look and figure out how it was gonna go. The sales representative acted like a salesman as opposed to a rep to just take care of it. He also had handwritten notepads with all these testimonials. I highly doubt that anyone called 10 years later saying how great the product was. It was typical salesman-type stuff, and I didn't appreciate that.

I got Kinetico's salt water softener, and we also put in their water purifying system for drinking water. They told me the day the tech would be there, then he came out. We had a unit already, and he removed our old one, then he installed the new one, ran the lines, and did a quick test. He showed me the installation, how everything functions, and provided me a test kit that we were to do after a couple of weeks to send back to Kinetico to ensure the system was working properly. It was very nice to have that verification that it's working. It wasn't just, "Hey, we installed it. You're good."

Years ago, when we did some remodeling, the plumber put in a Kinetico unit. It was what he recommended at the time. I never paid much attention to the brand, but when it went bad and I got to looking at it, I started researching about it. I found this guy from Southeastern Water Systems in Versailles, Indiana that sold Kinetico and he came down and took a look at our unit. He tried to fix it first and it didn't end up working. I replaced the unit with a new one about a year and a half ago, and the installers were nice people. Installation also didn't take long. The new water softener was a little expensive, but I was glad to have a system working again. It works a lot better. The last one went dead, and I didn't know, but when they were working properly, they both were good machines and products.

We like Kinetico and this is our third house that we put a Kinetico system in. We recently purchased a regular water softener from them. We also have the reverse osmosis, which is a tiny one, so we just took it from house to house. So far, the first time we had the water system installed was the best experience we had with Kinetico because of the workmanship. The price is a little high but having the system makes our water better because we've been at wells every time.

We had very hard water here and the Kinetico system has made a big difference on our dishes. It works great.

The water filter works well. What they do not tell you is that for every gallon of water that you filter, 1 to 2 gallons of water is wasted. I found this out accidentally when the unit had to be disconnected to move our water heater. I called Gordon Brothers (the company that installed the unit) to find out why a hose was placed into a drain pipe and why water was running continuously into the drain. It was then that I learned the truth about how the system works. Had I known how environmentally unfriendly this system is, I never would have installed it.

With the Kinetico water softener system, the water is soft and we don't have any buildup at all. There's no buildup on the showerhead and on any of the fixtures. It's a lot easier to clean because soap activates much better. Then, I have a giant tank of carbon which sits in front of the softener. The carbon removes chlorine and prolongs the life of the softener. I also have a reverse osmosis drinking water system that creates drinking water, which is pure water, and then it feeds up into my refrigerator to a spigot. There's nothing better on the market than the K5, which is the Kinetico reverse osmosis system, especially for drinking water. It's phenomenal. And if you really want your life to improve, then get a Kinetico water softener. The only thing I wish I had done was get a larger one because my water pressure dropped ever so slightly.

We like Kinetico the best. They seem the most professional. The rep made all the tests. He showed us all the steps and the stringent amounts of the percentages of what it could be, what it shouldn't be and where we were. I purchased their whole filtration system and the biggest satisfaction we have right straightforward is that we do not have that egg smell anymore. I know the difference between the soft and the hard water. It still feels a little slippery on your skin after you've rinsed off, but that's good. The system is doing its job.

The Kinetico rep came in and showed me the contract if I didn't pay for it outright. He did a credit background check right there which was good. He told me about how they guarantee I'm gonna have good water. The gentleman that came to my house for the installation was very presentable. They filled it up with salt when they left which was fantastic. I like that the system doesn't run off electricity. It's also less scum. I don't have to put so much work into cleaning it. It comes off better and my appliances don't have that hard water deposit on it. My water's softer. I get bubbles when I take a shower and I do a bubble bath. Before, I don't get bubbles.

Kinetico's reps did a good job. Everything was good until I had to go through all the installation. The installers have been out here five times because the water softener wasn't installed correctly the first three times. I don't know if the person from the first three times knew how to fix it. But the last guy was good. He said that he was their seasoned guy. But the installers have been out here many times that I'm tired of dealing with them and trying to make sure it works correctly. It was a nightmare. And it's more expensive than the other water softeners. If I could do it over again, I wouldn't have done it.

I’m very satisfied with Kinetico so far. The rep who came by was a woman. She was very nice and a bit of a character. I enjoyed meeting her. The water softener uses salt. It was under $5,000. Our water now is 100% better. I saw the difference as soon as I put soap on my hair in the shower. As soon as I take glasses out of the sink, they're clearer. We've had a filter change and I had Kinetico people come out and do it, and told them I wanted to be on an annual service. As far as adding salt to the system, I just keep four bags on hand in the room, and when it's low, I put a bag in maybe once every two weeks.

We had a new softener system hooked up in one of our rentals. It's an important part of our rental. Everything's been fine since it got installed. It's on a self-timer so it flushes itself. The only thing that I do is add the salt pellets maybe once every month and a half.

As of today, we're not having a very good experience with Kinetico. They're fine when you get to work with them. It's just now it's hard to get through to them. It's hard to get to a technician. This is our third water softener, our second Kinetico. And we've had nothing but problems since it's been installed. The tech came out once and said that he fixed it, but it's not fixed.

They did a reverse osmosis in the kitchen. It was an excellent price and very minimal maintenance on my part. They gave me a price that was within my budget and compared to another one that came out and was extremely expensive. They didn't try and sell me on the whole house. They showed me the reverse osmosis which is really all that I needed. It was appropriate for what I needed. It wasn't an upsell. I'm very happy. The system has been excellent. People should definitely do it because it saves on bottled water. It's perfectly clean-tasting water and it's easy and low maintenance.

The house that I bought had previously used Kinetico and I kept using them for the service they provide. I called over the phone, talked to a lady that worked at Kinetico, and continued the previous plan. So far, I've had no issues. Any time any service is required, they're out there within a day or two. Customer service has been good and the product's been as advertised. Kinetico is worth the price, and we'll continue using them.

One year after installation, I finally have soft water. It seems the "shop" had to install a disc into the system to match the hardness the salesman verified. This disc was never installed and my water (unknowingly) was still hard. The salesman never asked me if I wanted the job inspected (permit pulled) and therefore would add $100 for the permit. I'll get back to that. When the install guys showed up, they tried to convince me of where the main water line came into the house. I told them where, they tried it their way and I was proven right. Now I have busted up drywall over this. When trenching under the driveway, they ran out of gas and began prepping to leave. I said the gas station is right down the street, a 1/4 mile away.

We got Kinetico for the water system for our whole house. The people I've worked here with locally are the best people I've worked with in sales my whole life. They are very gracious. They're very concerned about everything working correctly. They didn't give me a big sales pitch and answered all of my questions. Their service has been great since then. I have a quality product.

When the reps were out talking to me, they were really nice. We got the filter system and the water tastes better. They did a good job.

The house that we purchased had a Kinetico system and it broke down. We got another one and our experience very good. It was very helpful, and the scheduling was a quick turnaround. The installer installed the RO system, explained the process and completed the work quickly. He explained how the system works after he was done and what we should do if we have any issues. Having the system definitely makes a difference.

I've had Kinetico at three different homes. The recent installation was perfect. The system is extraordinarily expensive compared to all the competition, but it performs commensurate with its cost. So, it's a good value.

Kinetico had to come back and put a new part in because they said we were having a problem. Though the lady in the office was very nice and polite, she dropped the ball and forgot that I made another phone call to them. That second time, our water was not coming through and their system was banging. Their tech was very polite and he knows what he's doing. I asked why the banging was happening and he said the system was defective. I told them, "You guys were very willing to take my money, but you're not very willing to come back and fix this." The local shop that put my system in sent their tech back and they replaced the unit.

I have nothing but good experiences with Kinetico. Everyone was wonderful and kind. 10 months after the installation, the system started to slow down and stopped the water under sink. We called and they came out and changed the filters. It has worked fine ever since.

I bought a water softener and I also bought an under-counter sink water purifier. Everything went smoothly during the installation. The system has worked fantastic. Now that my system is one year old, I need to replace the filters in the undersink purifier. I'm gonna have them out, and at the same time, I'm gonna have them check to see if there's any maintenance needed on the water softener. When I called them, they said that I could change those water filters myself. But I can easily afford to have somebody else do it.

The sales rep, Olivia, is a very nice person. She's very personable and she answered any questions I might have had. I reached out to Kinetico because the water in my neighborhood is horrible. It's full of calcium, and I knew just from running my dishwasher here in the house. Everything came out coated with a white grayish film, but since having the system, the water doesn't leave a film any longer.

We bought a whole house softener, filtration. and reverse osmosis in the kitchen from Kinetico. They were not the cheapest, but we do love having the equipment. I drink the reverse osmosis water every single day and it tastes good. I'm extremely happy with everything. The only portion was a little unexpected was the cost to replace filters. But it's hard to close a sale when you're telling somebody the cost would be $400 a year. If you're doing all four, then it's 800 bucks every year, depending on your usage.

The Kinetico sales rep wasn't pushy and was honest that their prices are a little higher, but that their product is a lot better than most of the other companies that we had come over to quote. The installation was quick and easy. They did it all in one day. I like the system. I haven't had any issues with it. It's a nice thing because of the technology. Our water will still be softened even if the power is out. It's a good product and they provided good service.

We got a whole house system and an under-the-sink system, and we got an additional alkalinizing filter system or filters from Kinetico. The installation team did a great job. When we go over to friends' homes that live in the same neighborhood, I find that I like my water 10 times more than theirs. The taste is different and the feel seems different. I got what I paid for.

We got a softener and a reverse osmosis system from Kinetico. They came with two guys to install the equipment and run the lines. One of the lines was a little bit difficult to run, but that was due to our build and not really anything to do with the installers. We have to change the one filter on the softener, then we have to put salt in the softener. The reverse osmosis has an indicator on it and we have to change the filters when that indicator goes through. We have a family of four, so it lasted almost a year before we had to change the filters in the reverse osmosis. The softened water is really good for your skin and your hair. Also, we were on really hard city water before coming out here but with the reverse osmosis, it's like having bottled water coming out. I'd recommend Kinetico. We had an easy install and the product pretty much runs itself with the exception of the replacements, but it indicates when you need to do that.

I had a Culligan and it wasn't working. I called Kinetico and they put the power head in and that didn't do anything. So, they came and took it and I got a whole water system now. I love the water softener system. It comes in the house and chlorinates to water, and then goes into a big 125-gallon storage tank. When it comes out it de-chlorinates it and then runs through the softener and into my house. I had a couple of issues trying to adjust it, but they were right out here. Kinetico is an awesome company.

The sales rep was informative, and installation was extremely smooth. The system is a little on the more expensive side, but the value is there. So far, it gives us peace of mind that the water is of high quality for my family and I don't have to think about it much. It's very easy to maintain and it's just there in the background doing what it needs to do.

I switched to the newest system Kinetico had out because my other one went bad, and it was quick and easy. The upkeep is easy as well. I just add salt when needed, which is roughly once every three months. Everything's good.

The Kinetico salesman seemed to know what he was talking about. He listened and he was nice. We went with a water softener, a whole house filter, and the reverse osmosis drinking station. The water tastes good now and there are no sediments in the water. We also did the maintenance contract. Beyond that, I'm just adding salt, and then they're cleaning it quarterly.

I called Kinetico, I knew what I wanted, and they were out here the next day installing the system. It was fabulous. The tech was here four hours. I got a whole home system and two of the under-sink drinking water systems, and I love them. My only complaint is that with the drinking water systems, Kinetico should find a way to make the water cold. Other than that, my water feels nicer. I have heavy iron water, and while it's not perfect, the system has made a big difference in that. The systems are easy to maintain too. I have to regenerate my tanks and I can do that on my own.

I've been with Kinetico for 20 years, and I've always gotten good service from them. We got an RO system, and our water tastes better and it's not hard. Setting up the appointment was seamless, and installation has been good. Kinetico has a great product and great service. It's not the cheapest, but it's not the worst.

We rent our system through Gordon Water Service, and there's an extremely high turnover there. Setting up the appointment was a botched process because the salesman who came out to our house ended up quitting two days later. It was my second time using Kinetico with the same company, and each time, it was a brand-new installation guy who didn't know what he was doing. They tried to come out and rectify the problem, but they had already sent me someone who should not have been installing something independently. I plan to get rid of the system as soon as I can and I'm switching to another one. I like the product, but it's expensive and I've been told there are others out there that can do the same job for a fraction.

Setting up the appointment with Kinetico was super smooth and very convenient. They had very pleasant and knowledgeable staff. The techs showed up on time and cleaned up after themselves. It was a good experience. I got the dual tank water softener and RO system. I like that Kinetico’s is water drip and it doesn't have any electronic parts. So, it was not dependent upon power, which was a positive thing. This is the second one I purchased from them and it works as advertised. The water is soft and the RO water is crystal clear. They're a pricier system but it's worth it. You get what you pay for.

I purchased Kinetico because of their reputation for longevity. The cost of my unit was approximately $2k at the time of purchase. Living in an area with only slightly hard water and no other issues, I was led to believe that the unit would last 15-20 years. At 9 years old, the main control valve failed, and I was informed that the resin in the softener tanks needed to be replaced. I saw the gooey resin mess inside the tanks. A rebuild of the 2 tanks was quoted at a stunning $1,500! Since there is some labor involved in rebuilding a tank, I also requested a quote for 2 new tanks. An absolutely jaw dropping $3k!

The installers were here for a couple of hours, and the system is expensive but well worth it. Our water tastes better since having it. We're pushing 70, and we have some filters that need to be changed every once in a while. They're gonna come out and do it for us. They're gonna check the settings as well. We happened to see the guy who sold the system to us at the state fair last week and said, "Hey, why don't you guys come out and check this whenever you have time?" They have a state fair in Oklahoma, and they're gonna call us after that. I have their number as well.

It appealed to us that Kinetico doesn't use electricity. We buy the potassium instead of the normal stuff for our water softener. So it uses less and the price of that stuff has gone from $21 a bag up to $35 a bag. We only use about one bag a month instead of two. I haven't noticed any type of reduction in the water being soft, so I'm very pleased. The Kinetico reps were very helpful and told us exactly what we needed to do. They were able to install it the next day and that pleased us a lot. The other thing I like about Kinetico is it takes up less space. My previous system had two tanks in the garage and Kinetico only has one. It only softens the water as it's used. So it doesn't require the transfer of something from one tank to another.

We had a Culligan reverse osmosis system in our house in New Jersey, which we were perfectly happy with. But our builder strongly recommended that we go to Kinetico. They had worked with them in the past on new construction. We could have gone any way we wanted to, but we decided to go with their recommendation. I spoke with a rep on the phone. We were living in New Jersey at the time we were building our home.

We had hard water and we started looking around for a soft water system. We got the water softener and reverse osmosis systems. So every faucet except for the external ones is hooked up to the water softener. Also, our drinking water is reverse osmosis water. Since I've had the system, it's night and day as far as hard water. Now, it feels normal and it doesn't use very much salt. Every three months, I have to add a 40-pound bag of salt. And for the reverse osmosis system, I change the filter once a year. Plus our drinking water tastes phenomenal. I definitely recommend Kinetico.

The system is out on our well and we have another filtration for drinking water inside the house at the kitchen sink. I’ve got Kinetico signed up on a year contract. The techs come once a month and service the system. Then every six months, they change the filter under the sink system. But whenever that year runs out, we're probably just gonna do it ourselves.

The water that we were using was a little harsh and discolored. We made appointments and Kinetico met the appointments. They came out and tested the water. They explained what I was getting both from my current filtration system, under the sink filtration, and around the house. The price was pretty expensive but the salespeople were very convincing. The installers got their job done quickly and efficiently. It was done a week in advance. There wasn't much downtime on our system.

We did a water filtration because we had a hard water deposit and there was also the taste of the water. We were sold the Kinetico whole house system. We were told that the cartridges would have to be changed. We just have to check once in a while.

Kinetico's sales representative did a good job of presenting the product, its capabilities and warranty information well. The installer was a good, informative representative. Maintaining the water softness level has been easier and I don't have to think about it. It just does its thing, and I do mine.

The rep was warm and nice. He showed us what our hard water felt and looked like prior and after the installation of the water softener. Their system is more affordable but I would have gotten a bigger one. What we have covers our whole house but when I look in other garages, others take up much bigger space. Other than that, our water is soft and it doesn't take as much soap. I also like the drinking spout things a lot. I recommend Kinetico and this product.

Since having the system installed, we have better water and pressure.

I got a water softener and it was a very good experience. But there's one issue with charcoal getting through a filter and it’s going into my water. The techs replaced the filter once six months after it was put in and it looks like it needs it again. But every visit now is $100. Even though Kinetico says it has a long warranty, the warranty cost money.

Kinetico had a very good reputation. They are more expensive but their products last a long time versus having to replace it shortly after. We have an all-home water softener and the reverse osmosis and we also have an under-the-sink in the kitchen. Then, we have in the garage the rest of the equipment. We’ve noticed the difference in the feel of the water.

I called and Kinetico sent somebody the next day. It was fast. The rep came out and gave me the whole rundown, and all was good. The installers checked on me a couple of times because it took a while longer to get moved in than I thought. I got a water softener for the whole home and the taste of the water is fine. My parents live next door and they have a Culligan and I hate taking a shower over there because it's slimy. My dad had done a lot of research and he said he should have gotten Kinetico. But I didn’t expect the water softener to cost nearly what it did.

The reps were informative. They knew what the problems were. With Kinetico, we have no more iron and hard water.

I got a full water system from Kinetico. Their rep was helpful and he answered all my questions. The installers were efficient. They explained that I should make sure the salt is adequate. I check it every month. This is a fabulous product.

We have a whole-home water softener system, and we've been happy thus far. I don't notice any difference in the taste, but I definitely feel the softness when I'm showering, which I like.

We redid a place in Beaufort, and as we were building, one of the neighbors told my wife it would be a good idea to put a Kinetico system in. We had them put in a reverse osmosis and a treatment for the hard water, and the installation was good. I've had the system in place now for about three years, and it's been working fine. The service is good, and overall, I've been very happy with Kinetico. I had a second system installed at a townhome that we bought in Beaufort as well.

The water is hard here in San Antonio. We lived in an apartment before and it was horrible on our skin, the appliances, and the shower. With Kinetico, it's a better quality of water, and we don't have the problems we had before. The water is a lot softer, and it doesn't take as long to lather up.

Years ago, I did a bunch of research and Kinetico was the best for what we had when I was trying to find one for my grandparents' house. I bought one for them, and it worked out. There is a big difference for the area that we're at and for the minerals that are in the water. I then bought two whole systems, which I put in my house and the other in a rental. The one that was at the second system I put in, there was a small malfunction, but people are gonna get that in every industry. It was something they put together and they decided to come out and fix it. It was no big deal, and I get that all the time in what I do. Other than that, they were right on top of it. Kinetico is a good system, and I wouldn't change it.

Kinetico's rep on the phone was fine. The tanks are black. Kinetico told us once in a while it would color our water. And it does. I've lost some white laundry to it. And the toilet bowls always have a grayish film on the side. But they have warned me of that. Our new system made our water better again.

The rep knew his water chemistry and had all the answers that I needed. The installation was perfect and the water softener works. People should buy the system from Kinetico. Everything was great.

The system has cleared out a lot of the bad water. The only thing is we're using water softener and we don't wanna use it to water any of the outside plantings. Also, we still don't use that water to drink. My husband has gut issues so he wanted to make sure that he had some decent water. Kinetico mentioned reverse osmosis but I'm not a fan of that. But for showers and stuff, the system seems to be fine. We haven't had any issues and we're happy about that.

Kinetico sounded good and the salesperson did a pretty good job. My friend had it too so that's what we went with. The installation went pretty okay. We did have a leak but then it got fixed. We've had the system for about a year and it’s been relatively pain-free and easy to use. We really like the water. Kinetico is a really good system and it's smaller too. There's no battery as well. We have the water pressure one in the smaller system. We recommend Kinetico quite frequently.

I got a house water filter from Kinetico. It's a particle and chlorine filter. The installation went smoothly, everything was installed, and it looks good. There's now a difference in the taste of the water. My experience was very good and everything's working according to plan.

My pressure tank was leaking. I got a new pressure tank and the work was done very nicely.

We purchased the RO system and a water softener from Kinetico. Our water was really hard in Carmel, Indiana and we wanted to make sure that we had soft water. It's definitely softer now. However, the filters are too expensive, especially for the RO system. But everyone at Endurance has been very professional, very good and easy to work with.

I had Kinetico's service back in Arizona. I found out that they were the best in the market. Here in the house now, I've had the system for one year. The water here in Texas is very hard. I had two kids and it's just better for the family to have the best water available for health and also for appliances. Kinetico's reps were very professional. The isntallers were a little bit of a pain, but they did their job. They had to dig a trench all the way from the house and go underneath the driveway. They had a special tool that almost cracked my driveway. But they were able to get under it. The water is a lot softer with Kinetico. I could take a shower and not feel like the water is sticking to me. It’s also very good for the clothes. It's just it's a costly system.

I had a water purification system and a water softening system put in by Kinetico and the guy was very professional. He did just what he said he was gonna do and he was quick and very informative. My experience with this company was very positive. Also, the flavor of the water is much better and the water-softening aspect of it, it's probably too soft. I feel like I have a soapy foam on me and I didn't realize that that was gonna be a net effect of the water softening.

I owned a system several years ago at a former residence and was very happy with it. So, when we moved into our current residence, we decided to install a Kinetico system. It was straightforward and they were quick and easy to work with. We’ve loved the system. It’s been virtually maintenance-free, just pumping back the salt into the brine tank. You don't have to worry about setting timer and all the other stuff that most other water softeners do. Kinetico is easy to deal with.

The rep who installed the system was very knowledgeable. The only thing is I wanted to place my water softener in my crawl space but I didn't have any power outlet so he went ahead and placed it in my garage. But he told me that once I have the outlet, I can call back and they can come in and move it to the crawl space. It took some time for me to get the power outlet and when I called back, they said they don't do such services for free and they asked me to pay for it. That didn't happen. I didn't necessarily feel good about it. I still refer a lot of my neighbors to Kinetico. I worked with the sales rep, Brandon, and I got a lot of business for him. He stopped by the other day and he said he'll speak to his customer service about moving my water softener but I haven't heard back. Also, I think the price could be a little better. Right now, I am hearing from some of the neighbors in the community that they are finding water softener units at a cheaper price.

My water is super hard. So, I went with a reverse osmosis, and Kinetico is the most efficient on the salt end of it. Since we've had the system installed, we don't get the hard water buildup like we did before. So, it's easier on the fixtures in the house, the toilet, the toilet bowl ring, and there's less spotting on the glass. I like the system.

I got the soft water system from Kinetico which is ideal for maintaining the pipes and saving on soap. The installation was simple and straightforward.

Kinetico did the water test and we went through what we needed and wanted. We had questions afterward and they called and made sure we got serviced. Their follow-ups have been good. We're happy.

The reps were very knowledgeable. If there were any off-the-wall questions I had, they tried to answer them so I would fully understand how the system worked. The installers were very clean and professional. They did the job in the day and it didn't interrupt anything that we were doing. I love the system thus far. I like the taste of the water and the clean feeling I have when taking a shower. If there were any issues, Kinetico was right there. If they didn't have an answer, they got back to me as soon as possible.

I had a new water softener put in. I also got the reverse osmosis system but it doesn't work. I put the filter in and I would get just half a cup of water and that's it. Also, my icemaker quit working because water went from there to my refrigerator. Also, the water I get is very rusty and the system still doesn't clean the water up even though I put what I'm supposed to. Other than that, it's been good every time I talk to Kinetico.

I like that Kinetico has been around for so long and I like their reputation too. Not needing electricity was a big seller too. We got a water softener and an RO. We've had an RO system before, so we just replaced it. There was no change in the water. It's great. The texture is different than hard water, more like silky and slippery. Their reps were friendly and easy to work with. The availability was great as far as installation and follow-up. I would definitely recommend Kinetico. They have a good product and they had good customer service.

I got something in the mail about an offer. If you get a new water system and reverse osmosis, you get $500 off. I looked into it. I like the idea of a whole new system and reverse osmosis to drink instead of buying bottled water. The Kinetico rep came to our house and he showed us the different products, how it was gonna be done and it went exactly as they said. Everything went really well. The reps were very helpful. When I had questions, like how do I change the filters, and how do I know when to change them, they showed me what they were gonna do. They also did exactly as they said they would. They were very courteous and professional. The water feels cleaner now. It also smells cleaner. The taste is more purifying.

We've always had good luck with Kinetico as far as being dependable. There were a lot of people coming and going during the installation, but it was good. I'm pleased overall. It's a good product.

This is my 2nd and last Kinetico system. It is 9 years old, and I was charged $250 for rebuilding the valve head, in spite of it being in warranty I still paid for the repair, which did nothing to fix the system. The technician informed me it needed new medium, resin, and it would cost approximately $900 (compared it to an oil change in a car, not covered by warranty). Stay away from Kinetico and specially K-water dealership in Central Florida. Absolutely horrible support.

My Kinetico water softener is draining water non stop costing me a huge water bill. I called my local agent and got an appointment 10 days later. I asked how can I bypass the softener to save water and there is no online video or help sharing this info. This is the second time happening in six months and I am asked to pay 180$ per visit.

The installation went well although, we were not running soft water for the first few weeks. We got the system in and the osmosis water filtration connected. Within the first couple weeks, it caused the water connection pipe to disconnect. We called them back for service and the technician said it couldn't possibly be their fault. But he went ahead and checked all the systems and that was when they determined that they had not turned on the system when they set it up. He set it all up so that we actually have soft water functioning. We love the system and we're really impressed. It provides really good quality water and we appreciate the water that we're drinking. It makes a huge difference in keeping all of our showers clean and the lavatory.

I love Kinetico or I wouldn't have bought it a second time. They gave me a complete pamphlet on when I need to change filters and how to monitor my salt. I have soft water now. If you want a system, buy a Kinetico.

We have a Kinetico RO system under the counter sink, and I drink all the water that comes out of it. I've purchased water filters for the purification system, and Kinetico put a water softener in for us, too, several months back. I noticed that the softener appears to be working better. The bubbles are greater in the water, and we have softer skin.

I went with a soft water system and a regular filter. The installers were good guys. Working with Kinetico was easy. Everybody was good.

Our house was a new build and so as soon as we were ready for the water softener, Kinetico came and installed it. So, timing was great and they were fantastic. After the installer put it in, he walked me through everything and I didn't have any questions when he left. They did the reverse osmosis thing for us and it's so good. It's the best water we've ever had and I love the drinking water in the kitchen. I also love the soft water in the shower. I could not be happier with the system.

I've always had good luck with Kinetico's techs. They are very responsive when I have an issue. They come out within a day or so and sometimes, on the same day. Also, everything seems to be working fine with the system. I don't get any more rust stains or anything like that.

We have well water at our cottage and it was discolored and had a rusty look to it. They said it was a lot of tannins in the water and it was probably safe to drink, but we didn't want it staining the laundry and the toilets. And it looks gross. The reps came out, explained everything and answered all my questions. They were helpful. We're happy with the Kinetico system. It’s great for well water because sometimes there are issues with well water. And it's nice to have something in place that can get it to where you want the water to be.

I've had a Kinetico system for years, and I just got a brand-new one put in last year. Install was slick as a button, and the system goes all the way through the home.

I wanted to get the filter changed but they don't have anybody to cover it. They gave me a day next month on the 5th of July. But I'm not using the filter anymore because the water doesn't taste good and I'm just buying water cases. That's a hassle. But overall, everything has been okay. I had an issue once and I called in. They told me that a guy would call me within 10 minutes and he did. We did a live video call and he fixed my issue. Kinetico's system is really easy to use. For service, I can just call them and they come over and fix it. They were really helpful and the product is good.

Kinetico's reps came into our house and did a test. Then, they gave us information on the results and did a sales pitch. They did very well and we ended up purchasing a water softener and the reverse osmosis faucet. Their installation took several hours and it went very smoothly. Someone came and put the equipment in in the garage, then he did the thing through the granite and put in the reverse osmosis faucet. The installer was not insanely friendly, but he did his job. He also told us about changing the filter every year at the faucet and about the salt. We signed up for the salt delivery and one time, they opened up the equipment and found that we were out of salt. We hadn't checked. So, they put a couple of bags in for us. Since we started using Kinetico, the water's softer and there's less buildup at our faucet.

I had a good experience with the sales rep of Kinetico. I upgraded the water softener and iron filter. I was happy.

We called Kinetico and asked for the system. We were looking for a saltless system. We didn't wanna change the salt in the tank all the time. But the guy came out and explained to us how that works. It doesn't purify the water for the whole house if you don't do the salt, so he got us all set up with a great system, tested the water in the house, showed us the pH levels, showed us with it, without it. He was only here for half an hour, but we learned a ton about it all, so it was great.

I got Kinetico's osmosis product. I like it. It works good. It's the second one. We've had one for several years. We had to get another one because they couldn't get filters for the one we had. We got a lot better water pressure with the newer one. As far as them getting it set up, they were very good, except I didn't like the first installer. He didn't put it in right.