Kinetico Water Systems Reviews

I like Kinetico. When I felt that the tank under the house wasn't big enough, they came back and fixed it. When I felt that there was a little bit of iron coming into the thing, they came back again and switched the system around at no charge. They've been a good company. With the system, my toilets are clean and at the back of the toilet where the water is being pumped into, there's no rust. I don't have to wipe it out every three days like I had to do before. And as long as I change my filters, which I do every four days to keep a clean filter in there, I don't have a problem with it. The water has been coming out clear. Plus, I bought a little water tester, and it always stays up into the 90s. It goes to 100 and I've never been under 96.

I’m happy with Kinetico right now. It keeps my shower door from getting all clouded up with some minerals. The drinking water is perfect. We make coffee and tea with it. It’s absolutely perfect and trouble-free. I don’t do anything.

We like our Kinetico system. It's easy to operate and low maintenance. Other than changing the filter or putting salt in it, there's nothing you have to do. We’re on city water so it’s not that bad but the system cleans it up some.

We got a water softener when Kinetico first came out. Then, we also got a reverse osmosis system. We now have the K5 reverse osmosis system, which is the newer one. The water softener is great because we don't have all the little gunk that collects from hard water around your faucets and on all of your appliances that use water. And with the reverse osmosis system, our drinking water tastes a lot better. I wouldn't want to drink water from the faucet anymore now that we have it. There's a lot of people in my neighborhood who do not have Kinetico and they're always complaining on social media about brown water. But Kinetico has got a great filter system out there and we don't have brown water. Only one time did we have brown water and that was because it was time for them to change the filters. After Kinetico came and changed them, it was clear again.

We had a pretty good experience working with them. Everything went well during the installation.

Cost-wise, the Kinetico system is expensive but I’m okay with the outcome. We have a main water system and we also have a K5. When it's low on salt, I notice the difference. I replace the filters and add salt to maintain the system. When we had a problem with the K5 leaking, Kinetico replaced it but it took several trips out.

The installation was pretty quick. We definitely have cleaner water. I recommend Kinetico. Their system is better than what their competitors offer. And it’s also significantly cheaper.

The rep was very friendly. We went with the osmosis system and the one that does the whole house. The Kinetico has taken the rust out of our water and the osmosis system has made it where we could drink it.

I enjoy Kinetico for my laundry and bath but you have to watch the salt and having all that correct because, over the summer last year, I was drinking a ton of water from our under-the-counter water filter here at the sink and my mouth broke out. I don't know if it was the pH or something was off. So, we called Kinetico and had them come and change it. The people who installed the water filter came and put a new one in, but the pressure has been messed up since then and I've got to call them back about that. But other than that, it's wonderful. The installers were good and knew everything about all of it and told me what to do. The guy said it may need some readjusting but I haven't called him back to get him back out here for the pressure part. Because if the pressure part could work out, then we'd be cooking.

I'm happy with the Kinetico system. It's lived up to what I expected from it. It hasn't been extremely expensive. There's a carbon tank that I've had replaced three times. To change out the tank is 200 bucks. We've had the system for five years and it's cost 600 bucks in maintenance which is not a lot in the big picture. Customer service has been great. Whoever I've called has been very responsive. I recommend the Kinetico.

The system is good and quiet. Unless you're next to it, you don't hear the water run. It's not a cheap unit. But it's an investment. There are many other cheaper units out there made by some of their competitors but Kinetico has been good to me. I could go to the place and get the filters, and I can go to Home Depot or Lowe's or the hardware to get my salt. So everything just tied into where I live and made it convenient. The only inconvenient thing is the price, but it's all paid for now.

We have had your under the sink unit for some time. May 2021 replaced filters, paid $135 for them. Sept 2021 no pressure so called to get someone out to look at unit, the tech said bad filters and replaced. Now feb 2022 no pressure again. My mom went to buy filters and they told her they were $150 (She is deaf, so did not hear fully) so when she got them home, I took receipt out of bag and it showed $217. So I called and they stated the filters are now $199 (WHICH IS **, I understand a 10% but almost a 50% that is ROBBERY). So I told her to take them back. She is on a LIMITED income. They stated NO refunds. The filters were NOT opened. NOWHERE IN THE office does it say NO REFUNDS! NOWHERE on receipt does it say NO REFUNDS. Even a grocery store will allow you to return groceries.

The Kinetico system failed, and there was a leak. There was water that flooded the kitchen floor. Then it went through the ceiling and damaged the ceiling, the rug as well as a piece of furniture. Eventually, Kinetico paid for the repairs, but it took quite a bit of time to get somebody to tear out the ceiling and then dry everything out, to rip the carpeting out. The whole floor was carpeted. They took quite a while to take care of it. But eventually, it all was replaced and Kinetico replaced the equipment.

We had very hard water and it was killing our appliances and pipes. We have a water softener and we have a drinking water system from Kinetico. This is our second Kinetico softener. The person that installed this one was great. I had no doubts that he knew what he was doing, and he didn't pressure us for anything. He just gave us information, let us make our decisions, worked with the situation we had to work with, and did it well. Kinetico is everything we could have asked for. Our water doesn't feel slippery like you still didn't get the soap off. Everything is easier. Some water softeners feel so slick that you don't know if you ever got the soap out. Kinetico is not like that. Everything feels good.

Having glued in numerous places that were known for major water problems, the number one thing when I moved into this house was to get a whole house water filtration system. After interviewing any of the companies that sold this equipment in my area and could install it in a reasonable amount of time, Kinetico came out number one. The person who was selling the system for Kinetico was an excellent salesman. He came to the house right away. He brought me a taste of a filtered water, and it was delicious. But after that, I had a lot of problems getting whoever was the local guy that was installing to show up and do what they were supposed to do. I had to make a lot of phone calls to finally get to the guy who owned the franchise.

Since having Kinetico, I've noticed a difference in my hair. It was dull and didn't feel clean when we had hard water. Then we've also noticed that there were fewer buildups on grime on our faucet. We had to replace some of those quickly because there was so much rust and calcification on it. The only thing that we ran into was after the people came and installed the drain for it, they had to come back because it was leaking. But when my husband called them, they were phenomenal. A manager even came out and looked at everything and said that it was done improperly and they fixed it right away. We were definitely very pleased and we've recommended several people in our neighborhood.

Kinetico does everything. To maintain the system, I just call them and they come fix it. They come and bill when it's time for it. They’ve been great.

In hindsight, the sales rep was a liar. But other than that, he was very good. He promised a bunch of things that come to find out, weren't true, like no interest for five years. I called Kinetico and they said that the rep had been fired and that was something that they could not honor or that he shouldn't have promised. In the meantime, the company who the financial part is through was calling me. So I was going back and forth. I didn't make payment and they reported it to my credit company. My credit score has since dropped 80 points, even though I am current which is horrible. But the installation was great and the water quality is good. We love the filtration part for the drinking water. Also, my hair and skin seem to be better. My son's eczema has also significantly improved.

The cartridges don't last as long as I wish they would. So regular upkeep is more than what I anticipated.

We've had some renovations done to our master bathroom. Our city's municipal water system has a lot of scale and a lot of residue. Over time, it really tarnishes all our fixtures. It's not the best water in the world. We've thought about getting a water system that would purify or soften the water to help minimize any tarnish on our new shower and new bathroom. We talked to one of the reps of Kinetico and he fixed us up with a quote. Came out to our house and saw what we had, tested the water.

I have two systems through Kinetico and I'm pleased with my product in both of my beach houses. My water is not leaving marks on my toilets or bathtubs or showers, and we have great drinking water. Kinetico is a great company. They maintain our salt. I trust them and I'd recommend them to anyone who's looking at water systems here in our area.

We had some issues with our brand new well water and so we were looking for a system to help soften it up and do whatever it does. Once we made the decision to go with Kinetico, the installation was pretty fast. The crew came out and got everything taken care of. Then every year they take a sample and test it to make sure everything is still good. The last one that they did was fine.

We've been very satisfied with Kinetico. It’s good and it works for us.

The installation was great and it’s like night and day compared to my city water since I've had the system. My water tastes like spring water.

The installation went well and quick. The team who did it was excellent.

The Kinetico rep who did a presentation was a very nice, young man and he was very thorough. Also, the installation team was fantastic. Everything was great. We had hard water before so we were getting hard water stains on everything and now, we don't.

The guy who came out and looked at our system did a really nice job of selling Kinetico. Also, they had a good local group that installed and serviced everything very closely and I thought the design of the system made sense. Prior to getting it, we had a lot of red buildup around the basins and stuff like that and now, that's been completely taken care of. And their customer service has been excellent. Our main water pump went out and the service team from Kinetico did a great job of fixing it, replacing parts, and doing all the stuff that needed to get done very quickly.

I've always had problems with the iron in our water. Now that I’m using the softener, I don’t get near the discoloration in the showers and in the sinks. In maintaining the system, I just put in 120 pounds of salt every three weeks and make sure the timer is right. I change it when it changes to daylight savings time so it’s cycling while we’re sleeping. I’m happy with Kinetico. They might want to have somebody come out and check it to make sure that reverse osmosis is doing its thing because that services our ice machine and drinking water.

Kinetico got a better product so I purchased their whole water system and it's been great.

There's a sponge that when it gets wet, it stops working. So, just having an access of a supply of that is necessary. Also, I wish Kinetco gave a larger unit to put in the garage. And the add the mineral, so you can get the alkaline water, would be also an improvement for my household. Other than that, I like Kinetico. Having the assurance that it is safe to drink makes it a lot better. Now that we have the Kinetico, it gives us a little safety precaution that the water is going through the filtration system to clean up some of those minerals, some other deposits, those ones that were toxic.

I set up both my Kinetico systems on my own. I've had the local guys come out and repair it when needed, and everything's been fine. I've noticed a considerable difference in the quality and taste of my water. But if you don't have a friend that owns a Kinetico, it’s very, very expensive. I don't know that I would buy one without him, based upon cost compared to everybody else who can do the same thing for half the price.

Customer service was pretty good. A guy named Jeremy came by, tested my water at the house, and showed us his product. They did what they said and I like the system.

I've had trouble with Kinetico and their reps. Last year, they told me I needed something, and it ended up being almost $1,000, but my water still hasn't changed. I get this black stuff in my toilet that I have to take a pumice stone to get off. I got all this equipment on the side of the house, and Kinetico couldn't tell me anything. They said it's the city water. But my neighbors and I are all on the same water. Why do I have all this equipment on the side of the house? What I have out there is not helping me. I would never use Kinetico again. They just keep trying to sell me stuff. I've put out $4,000 for this thing and it's not worth a toot.

I have Kinetico in both my Florida and Pennsylvania homes. Installation was great, and the water tastes good. There’s a big difference between public water and this water. It’s clean water.

My water was hard and I remember having the Kinetico system before on another house. It seemed to correct my water problem now. Overall, I like that Kinetico offers the service where the guy comes out and fixes the lid off.

Since having Kinetico installed, the water has improved and the hydrogen sulfide smell is gone. But I've had two repairs done to it that have cost me a significant amount of money and I'm not happy. I'd love somebody to follow up because spending $400 to repair a system that's just over two years old is really disappointing.

When I had Kinetico, my water didn't smell as much as the regular water. The system is good.

I haven't had any trouble with Kinetico. It's been good so far.

I had a good experience. The team showed up when they were supposed to and they got out quickly. So, I was happy. Water has been fine since I've had the system.

The people at Kinetico are all right. Joe is a pretty cool guy. But it seems like every time I order something for the system, it's always wrong. Other than that, it's a good product and I'm happy with it.

My water had a funky smell and it was doing something to my water heater. When they pulled the rod out, they could see all kinds of stuff caked on it. With the Kinetico, I don't notice a big difference in the water. I don't smell anything but I still get the pink thing around the showers. But the system is okay. All it does is soften the water.

The team at Kinetico is great and they’re very nice. We couldn’t stand the water down here in Marshallberg, North Carolina and Kinetico changed it completely.

Every year we have a person come in and put new filters in our system, check it out and make sure it's okay. We're very satisfied with the Kinetico. The system is as good as any other.

I had an issue with pressure for the first year where it was not good. My water guy looked at it and the system was plumbed wrong. The installers had the wrong-sized pipes, which I was very upset with. I got Kinetico to check it out and they told me they will give me a quote to repair it. Then, they had to figure out who's gonna pay for it because their technician installed it and he did it wrong. They called me back shortly later and said there will be no charge. They came to fix it properly and the issue was resolved. It was a major issue and they made it right. Also, customer service is good. I had some filters that were paid for that I forgot about. I went to get new filters and their rep gave me extra filters to cover that. That was cool.

The installers went in quick, but I wasn't too impressed. The local company that has this territory sent out a technician who wasn't that experienced and it was the first time. The supervisor had another job to do, so he had to leave this guy. This guy installed the Kinetico unit, and it didn't operate correctly for two years until I called for a maintenance appointment. At that point, they informed me that this and that was wrong with it, and I said, "Well, that was from the original install." They said, "Oh, no, wouldn't have happened." I said, "Oh, yes, it did," then I told them, "You had a guy here that wasn't really experienced doing it and the supervisor had to leave." They said, "Too bad, you got to pay for it. We're not gonna cover it."

Florida has the hardest water. When I take a shower, I feel like I need another shower. However, when I'm done taking a shower with the water filtration system, I still feel like I'm soapy and my skin feels really smooth. But in reality, I'm just clean. Kinetico uses pressure to power the system, whereas most systems use electric.

We set an appointment and the Kinetico reps showed up on time. I'm a repeat customer and I already knew what I wanted and didn't ask for a presentation. I got a a whole house water conditioner, and if I moved again, I'll use Kinetico in my next house.

Before, the water smelled and tasted pretty bad. But now with Kinetico, it's fine. I like it. Every couple of months, I check and throw a bag of salt in when it needs it. I highly recommend it. It's good.

We liked the ease of the installation, the information that we were given at the time of installation, and how everything worked, and how to maintain the system in between services. My water was crunchy before, and after the system, it was no longer crunchy. Kinetico is the best.

When we lived in Cleveland, we had well water. We had Kinetico on our sink and we loved it. Down here, the water tastes like crap so we decided to get it. They appreciated us for being repeat customers. Everything was this and that and they put the system in. They come once a year to change the filters. They're a great company and from Newbury, Ohio, which is a suburb away from where I lived.

Customer service is very good, and our water softening system overall improves using the water. It's softer, especially when you shower.

I live in Florida where we can be hurricane-prone sometimes, and because of the physics, Kinetico is a system that is 100% reliable. My first unit was installed in 1989 and I had that until 2019. The local distributor said I could have the tank rebuilt and it’d still function, but after 30 years, rather than just put a band-aid on something, I replaced it with a new system. It was installed two years ago and everything went smoothly.

My wife loves our Kinetico system. We got a service contract with them. Everything they say they do, they do.

The installer was fantastic. It was a professional job. Maintaining the system is simple and intuitive. The Kinetico is all great.

Kinetico has always been responsive to us. Also, it’s a non-electrical softener unit that is gentle on the amount of salt it uses, and it's on demand. I like all of that. I've had several other water softeners in other houses, and I like Kinetico the best. We were remodeling and they very freely came back and put the RO system in at a much later time. I have it on my refrigerator so that my ice and the water we drink and cook with comes out of the refrigerator. It’s a single source, which is handier for us. Florida water stinks, but my water has no odor and has much better taste.

We had a Kinetico at our home in Lakeland, Florida for the last four and a half years. We lived it. When we moved up, my husband decided he wanted to have that as well. We got one of the last systems similar to the one we had in Lakeland and we were very happy with it. We were fortunate and Kinetico got our system installed. Everything happened the way it was supposed to. The tech showed me how to do the salt maintenance which is what we like about the system, especially being in the oceanfront and constantly having weather affect equipment. We're doing much better. The water is not showing sheeting and hard water spots.

I took my water in a couple of times even way before I even made the purchase and my interactions with the reps were always outstanding. The main guy that ran the place was the one who came out and did the testing. I used to have a lot of iron in my water, and now there's no iron.

I've had Kinetico before at a farm back in Ohio, and we always liked it, so I went with it here. The reps came and gave me the information I needed, let me choose what I wanted, and they worked with me, because I was doing some other work, about putting it in at a later date. Everything worked out great.

As soon as I called, Kinetico was sending somebody else with more knowledge about the system. That tech came the same day and fixed the problem. So, I was happy with that. With the Kinetico, the water is clearer than it used to be. I also don't have the iron stain problem anymore. But it still has an eggshell smell.

The delivery was quick. The day I called, Kinetico scheduled the installation then the guy came and did a good install. He buried the pipes halfway through on the ground. The only thing is he didn't put straight pipes. He put too many elbows and a lot of pressure into the house is lost. Everything else is perfect. My water is a little softer from before, so I continue using it.

We've had issues with some seals that have been replaced. I had to get service done on the Kinetico because of those reasons. It's worked out really well so I'm doing fine. I appreciate the system. My water has a gel in it when it sits in the toilet and things that I have to clean. But that's not the fault of Kinetico. It's probably the fault of the quality of the water that's coming in. I’ve held on to Kinetico ever since I've lived here and I would recommend them to anybody who needed a water softener.

I used to have the Sears electric water softener. It lasts six years then the circuit boards will go bad. I wanted one that didn't have electric and Kinetico offered one that ran off nonelectric, which saves me money in part. My Kinetico water softener was installed five and a half years ago. It took 20 minutes and it was good. Now, a guy comes out once a year, services my water softener, and he's excellent. I have to pay to get a deal though.

I love Kinetico's ad. Their TV ad did more to help them than anything else. I go to the shop on Bonita Beach Road. They're accommodating. But they should be more proactive. I'm very pleased with the decision to have Kinetico's water system implemented. After it was implemented, the water has a different feel to it. It's almost like you get smoother. The water doesn't have a smell. The system is simple to maintain. The one thing that is challenging is it forces the consumer to constantly open up the bucket to see what your salt level is. I wish there was a way to have a more visible indicator.

I was having a lot of skin irritation, allergies and breakout, so I was looking for a water system for the house, and I found Kinetico online. I read the reviews. When they came to the house, the demonstration was pretty good. So, I was happy and I'm still happy with them. The water tastes way better. With the food, it’s way better. The huge difference is with the coffee, the skin and the shower. Even my hair has a nice improvement.

Our experience with the rep who came out was great. I purchased the water filter and the one for underneath the sink. My girlfriend can taste the difference in waters, and our water tastes a lot better now.

I had the reverse osmosis system installed and the installation was good. Also, the water is softer since.

The main reasons why I went with Kinetico was because of the lady at my back spoke highly of them and they did not use chlorine in their system. They use peroxide. I wanted that I can drink the water and it would take everything else. A couple of years ago when it was brought up to me, there was a gold, a silver, and a platinum. I did the middle of the road one, the silver one.

They really did a great job. The Kinetico system works well. But it's a little bit big, takes up almost the whole underneath your sink.

The taste of my water has vastly improved. We drink it right out of the faucet now. Before, my wife said when she washed her hair, it turned to straw. The system has improved the water substantially though it hasn't cured my wife's complaints 100%.

I've had Kinetico for a while and it's fine. It's just that the quality of water is not the same as when the system was new.

Kinetico is expensive. But customer service is okay and the system performs well. The filter I have lasts a long time.

The installation went well. The water softener is great. I love it.

I had a Kinetico water conditioner installed under the sink. Since it's been put in, the water is soft. It's much clearer. It kind of feels like you're rinsing the soap off your hands. Kinetico is awesome. Get it. My sales guy was very nice. The installation was smooth sailing. The installer was very nice, too. He came out the first time and thought it was just to check everything. He didn't know I needed the product under the sink hooked up.

Working with their team was fine. The installation was not perfect but it was okay. The issue was made right by another tech coming out.

I wouldn't be without the Kinetico system. I love it, and I love the soft and silky water. Overall, Kinetico has been very good to me. In fact, I moved and they moved my unit with me.

I've called them a couple of times to bring some salt for me. Their customer service was very good and fast. I've never had any problems with their system. The stinky ants keep getting in there and shorting it out, but that's fixable.

Customer service has been perfect. My salesman John checked on some things. The installers put everything in and went smooth as glass. It's been great since we've had our Kinetico. This is something that I wouldn't be afraid of at all to buy again.

Our water is so horribly out of bounds. It's embarrassing. It's 3 parts per million chlorine coming out of the tap because that's what the town thinks it's supposed to be. We got the water softener and the under-sink purification system from Kinetico and we noticed a difference since using the system. The water doesn't have that taste.

Before my Kinetico went out, it was doing all right. We had sulfur water with a bad odor. We put the system in and it's cleared up. I can drink my water and take a bath without any odor. I had problems with the water company and Foundation Finance took care of it for me. But my water is okay now.

Since using Kinetico, the water has been good. The water has no taste. No chlorine.

The sales guy wasn't like a sales guy at all. He was really nice and he gave me his number. I had an issue later on and he routed me to the proper department. The group at Palm Beach helped me with the installation of the new filter system. The installers were very nice people. My only gripe was that after we installed our system, there was a better one that came out and we would have to pay to upgrade. I want to see a smaller tank, but more importantly, it filters out even more of the fluoride and other harmful stuff. So it's something that we're looking to upgrade. I wish I waited a couple more months to buy the better system, but that's just something we’re looking into.

The water is very soft since having the system of Kinetico installed. Their reps were also very good, friendly and kind. They're a good company.

I've had the same system that I bought prior to 1991 and it's still working today. Because of that, I got the purifying system that goes on the sink as we live near a landfill and we're on well. I also got the reverse osmosis system in the house. The water tastes fantastic. I have a son who, when he drinks the water out of the tap from the purifier under the sink, it's good and it helps him if he drinks to tap water. The water has less digestive problems for him. Customer service has been excellent.

Our water tasted and smelled funky and very sulfury. With the system, the smell was gone from the water. However, customer service was non-existent. We had a problem at the beginning. We had the system put in in June and we asked for certain things to be done when we had the installation. I wasn't happy with where the techs put the piping and how they did the install. They just cut out the cabinets and put the system in.

We got a softener and a thing under the sink that oxidates the water. I like that I have well water with an artesian well mineral taste but it's filtered. I had one slight issue when I first got my equipment and they came right out and fixed it. There was a malfunction and they replaced the whole thing. Also, they stay in touch with us and they call us from time to time, checking on us if we're needing salt or filters. They keep us on a call list.

The installation went okay. The water has been okay since.

I've noticed the softness of the water and the chlorine out of it since having the system. My ice cubes are pure and don't have any white floating stuff in them. It's a little costly on the maintenance, but I want my soft water so I gotta pay for it.

The Kinetico rep was awesome. Since having it installed, I don’t smell chlorine when I’m showering anymore, which is great. The drinking water is a lot better, too. If you live in Florida, it's definitely a plus, and in other places too. If we ever move again, I would definitely get it installed again.

They set up the system and they check it once a year to make sure everything was okay. They do everything they're supposed to do and do it timely. They've always been very Johnny-on-the-spot and very professional. A lot of times, when it's time to check on it, the rep would tell me I don't have to be there. My system is outside and he can check it and not bother me at all. Also, he'd leave me some salt. That’s the way it’s always been. I add salt to it on a regular basis and it's always running fine.

I liked their product. It seems good. I had a good experience with them. The installation went well. The water quality is much better now.

I had to take the system out because the water was so bad, I couldn't even drink it. It was like sulfur water and I've never had that since I moved here. The rep said he would flush the system out but it was no better. He said I have to give it time but I couldn't drink it and I had to boil it before I could even cook with it. It smelled so bad. Brushing my teeth was terrible, too. I started buying bottled water at that time. But once Kinetico got their money, they didn't seem to care whether I was happy or not happy. They just put me off. Nobody would come and see about it because they just installed it and it was working fine and I had to give it time for the water to get better. I paid $4,000 for that system and it was the sorriest system of the four systems I've had. I would never use them again and I would never recommend them. If anybody asked me, I'd tell them to do anything but Kinetico.

The installation of our Kinetico was fine. The system filters out any bad things in the water so my kids can drink safe water. It's a good purchase.

I had a Kinetico system that I acquired back in 1985 that had finally run its course of life and it needed to be replaced because it was 30 years old. I elected to stay with them because of the longevity and good performance of the previous system. The rep who came out was very professional and he was a nice and friendly guy. The new system takes up a lot less space and uses a lot less salt.

I chose the rep over three other companies. He was the most honest and forthcoming. He did not present himself as a salesman but as someone trying to give someone knowledge to make a good decision. Having Kinetico's Sulfur Guard installed, the water quality is perfect. I've had it for three years, and the only thing I've had to do is fill it up. The only issue that I have is the water is too soft but there's no way to fix that.

I got a sulfur buster and a water softener from Kinetico. They were easy and pleasant people to work with. Now, my water doesn't stink and it's not leaving stains on anything in my house. The softener changes the taste a little bit from being untreated to treated and it definitely tastes better.

The water is a lot better since having Kinetico. You can't taste any chlorine. It tastes better 100%. The installation also went very smoothly. I had a good experience.

We like the system. I had another home in Florida, down in Melbourne, and I could tell the difference in the taste of the water. Every six months, they call and come to do maintenance.

Here and in Ohio, we had an excellent experience with Kinetico. As a matter of fact, our experience with the two systems we bought in Ohio was so good that we asked them, "Find us a place in Florida." We went to the one in Florida, and we thanked them very much. They were going to tell us all about Kinetico, but we knew what we wanted and bought the Kinetico Overdrive Enhanced. Also, we have the reverse osmosis on our sink and we had them come and take a look at that. The guy came right out, told us it needed some air in it and put the air in, and it's been fine ever since. Our system here is six and a half years old.

Since having Kinetico, there's been a big difference. Now, the water is smooth, silky and it's a lot better. We enjoy the system. Everything was great with Kinetico. The reps were also very good.

When my Kinetico system was working, I had nice and soft water, and it was clean. It hasn't been clean since the Coronavirus came in though. We've been on lockdown ever since the Coronavirus has come out. So, I couldn't get ahold of any salt and anybody to come and look at it or fix it and I don't like it at all. For the first year I used it, it did well but once I stopped putting salt in, it stinks. My water smells like rotten eggs. When you don't put salt in the salt-driven thing, it doesn't work. When I finally got somebody I could talk to on the phone, he said, “Run the water if it smells.” I ran the water. I'm glad I don't have to pay for it because I have to run the water for a good half hour before I can use it.

Mine is a water softener and a filter system to get rid of sulfur, manganese and different well elements. We had work going on in the space at the same time the installers were doing their work. They were here for a day. They did a great job. We live in a very rural community, and the water quality is not great. We have manganese and some iron. So, the water is much improved, especially smell because we had a lot of sulfur smell from the water in the house.

This property has always had terrible water and we've always used Kinetico products. I got no problems with the quality of the product or the technicians that installed it. But the service provider that does the install work on Kinetico's behalf could do a better job running their business. Asking clients to pay for the product before it's installed when you're a reputable business does not seem to make a lot of sense to a consumer that has to wait months to have things installed.

I had Kinetico do one service call, but I'm way overdue for another service call. But things are going fine, so I haven't scheduled that. It was just a check-up and I had been experiencing some salt in the water, and there was a small valve that had plugged with a rock or something like that. Other than that, the system has been great and that salty thing was just right when it regenerated. I guess it didn't fully clear because of that little valve.

Our water softener was installed by a very capable service person and it didn't take long. The water has been softer since. It's a top-of-the-line system and it performs very well.

The system that I put in removes all of the hardness and the iron that's in the water. The filters make sure it's clean. The system is great. It solves all my problems. The local reps here are great. They service the system. They test it every year.

When we had our house rebuilt, a water purification system was put in but it was not softening the water. We ended up having to replace a hot water heater because of corrosion. We had it replaced so that we didn't have to replace water heaters anymore. Somebody recommended Kinetico to us. We definitely can tell the difference in the water. Sometimes, it tends to really go through a lot of salt pellets.

I’ve done business with Kinetico when we had another house and we got some filters from them for the water. This time around, we put a water softener in because we had hard water.

Everything went smoothly during the installation and since we got the Kinetico system, we've had no issues with the water.

When our Kinetico system was installed, it was quick and easy. Since then, it's been serviced once when one side was not softening water. They came out, noodled around, and got an airlock out. Other than that, it does what it needs to do.

Kinetico's service has been great. When we had a problem with the filter where the backwash system was sticky, which meant it had some sand in the system, they walked me through it over the phone and I was able to clear it up myself. Since we got the system, the water quality's a lot better. We switched over from salt brine to potassium chloride and I would recommend the potassium chloride well over the salt brine, because salt sometimes leaves an aftertaste after it gets done backwashing that you might notice if you want to get a drink of water. But potassium chloride doesn't do that.

Kinetico's been great and we've been very satisfied.

There's a yearly maintenance to the Kinetico water system and and it only goes so many gallons then you have to have it serviced. The filters are also extremely expensive. They're over 100 bucks apiece. But the system is good and it filters very nicely. Plus, my water is fantastic and I love it.

Kinetico's rep who did the install was great and professional.

I have had wonderful experience with Kinetico. They're very easy to work with. They started out that if you order the salt from them, then they'd service your unit for free. Now, they do charge a service charge because of cost. We've had two units. When the first one died on me, I went for a few years without anything. Then I got the second one that has both water softener and filtration. The only thing is that they are expensive, but they're worth it. I like the feeling of the water and the taste is better. I would drink water out of the tap. The water is softer. We use less detergent for clothes washing, too.

The salesman was very helpful and accommodating. He put the system right in. Down the road, we were having a little trouble with the softener. So he came back and installed a free filter. And we've never had any other problems. The system definitely keeps our tubs and sinks from water spotting. Also, our soap soaps up, so it's great.

The installation of our Kinetico system was pretty seamless. I still have them come and maintain it. They have to come out and clean some filters every once in a while. The system works the way it’s advertised. It’s taken the calcification build up, and it's taken the chloramine that’s in our washer out of the system.

Our next door neighbor had Kinetico, and she liked it. So, we gave it a try. We like it, too. We got the water softener and the installation was very easy. The installer explained its maintenance and how often we should put salt in. The system is exactly what the sales rep described. The water didn't taste good and showering wasn't good as well. With Kinetico, our water is softer. It tastes better. Normally, we’d have bottled water. But now, I don’t have any problem drinking right from the tap. I'm very satisfied.

Our Kinetico system runs beautifully. It's really been worry-free and I've been very pleased with it and the water.

I was having issues with an element on my hot water heater. But since using the water softener, I'm not having that problem anymore.

Kinetico's water system is great. We started out with the salt water over the whole house. Then I finally thought that salt was not good for the house after all, so we went to De Anza for the over-the-kitchen thing. When the water pressure goes down until no water comes out, I call them then they come and change out the pump or the system. They're gone for a few months, then they come back again if I call them. They're very efficient. The techs who come out have always been great.

When we bought the house that we're in, it had the systems and we liked it so much. We rebuilt the house and we had to replace them because they were older, but we kept the same brand and upgraded. We have a water softener and a filtration. Reverse osmosis. We've had it serviced since then, and Kinetico has been awesome. They're super friendly and helpful. However, our water heater is out right now, so I have to shower down at our club and it definitely does not feel the same. Even though I don't notice it necessarily, there is a difference. Our water tastes so good too.

We use the Kinetico system and everything seems fine. We are running the tankless water heater for a few years and I never had any issue.

Kinetico is an efficient system. We do go through quite a bit of water. We're replacing cartridges two or three times a year. So, it's an expensive system to operate. I didn't like the mineral cartridge that came with it, which is a synthetic one. I replaced that with a food grade mineral. So, it has things like coral, calcium, and other minerals that are more compatible with the body. Overall, Kinetico is one of the top systems in the market. Their customer service has been completely on the mark. I call them and they're here within hours. They’re very professional.

Kinetico serves our needs for what we were looking for. The quality is good and I've been happy with them.

The original Kinetico water softener we had put in was like 30 years ago, and then it finally gave up. About five years ago, we had it replaced with a newer one. We didn't have any water testing done with the more recent one because we knew from the beginning that our water was pretty hard. When the old one failed, we want this one to continue with having the water soft. The showers are sort of more comfortable. The water's a little softer in the shower. Having the system is mostly protecting the plumbing fixtures. My main motivation is to avoid the minimal buildup. With Kinetico, I like the use of potassium, the frequency that it had to be recharged and refilled and the reliability of the device.

What a pleasure it was to do business with Shelton Water. Shelton installed a full water plant at our home about 17 years ago & has serviced it throughout the years. The Fed. 2021 Texas freeze damaged it beyond repair. Shelton to the rescue. They installed a new state-of-the-art system top to bottom with leak sensing. Outstanding work quality and customer engagement. Thanks to Whitney, Bill, Tim as well as all the staff at Shelton Water.

This is our second Kinetico system and it’s worked quite well. I like it because it uses less salt and requires no electricity. So, it works all the time. We went with that to make ice and have cooking water. We noticed that it makes the coffee taste a little crisper and fresher because there's no salt in it. The hardest thing for me is to remember to check the salt in the system because it uses so little. I have about eight bags a year of salt. As far as the installation, Brady's was really easy to work with. They came out and did a site survey and decided where they were gonna hang it on the wall, and that was it.

We're very pleased with our Kinetico. It uses probably a tenth of the salt as the old system did. Go with Kinetico. The serviceman is in the area and he takes care of the pipeline out there. He even drops the salt off to us. It's been good because we don't have to haul the salt anymore so that makes a big difference.

We have very hard water and I got tired of cleaning it out of the bathtubs. Our friend got everything we needed and installed the Kinetico system for us. I like it but it doesn't take everything out. It takes the calcium out, but not the lime. But we're happy with it.

I checked with the Culligan people but they were a bit expensive. So I went with this other guy. He had a little shop on Main Street here in town. He seemed like a nice guy, so I went with them. But I wonder if the Kinetico is doing the job it's supposed to be doing. I'm still getting that buildup on my fixtures. I'm not sure how good it's supposed to be, if it's supposed to be spotless on my dishes.

If you are considering Kinetico - Don't. We thought a reverse osmosis system of the 'best' quality would be the way to go instead of whole house filters for well water. We thought Kinetico was the best and went for their best system to ensure we'd have few to no issues or maintenance for years. Sadly starting at year one and now again at year two we are without drinking water due to failures of their equipment to which their response is 'We have a lot of customers so we will come try to fix in four- five days'. That is one week with no drinking water annually when the filters get changed. It is a $150 visit where they change them and then leave you without water for a week... That's right, they break it and then do not even return immediately to fix what they broke after you paid for a visit!

We love that the water is better. We recommended Kinetico to friends. And they're very happy with it, too.

We got a Kinetico water softener and osmosis. The rep from Torrington was very good.

The installation was good. It was an easy deal and they explained the system to me. The Kinetico system doesn't waste water, it just does a regeneration.

I had three people come in, and Kinetico seemed to be the most logical one. They gave me a price, and I got what I asked for. With Kinetico, the appliances and the toilets are all clear. They look good. Everything works like it's supposed to.

The Kinetico system was installed in our summer cottage which we only use very few weekends at the time so it took about a year before I realized that it had been installed wrong. The guy that came out and installed it had the water going into the outlet instead of the inlet side. It was running backwards for the first year. When they had their tech come out, he turned some valves that would make it go the correct way. But the system was contaminated from running backwards for a whole year and not being able to flush itself out so the quality of my water is still terrible. It's yellow. It's staining my toilets, my washing machine and my kitchen sink. When I addressed my original complaint with them and told them that, they never offered to fix it or replace it or put new media in the tank. I asked them, “Are you sure this thing's not been contaminated from running backwards? Where's the guy that hooked it up?” They said, “He doesn’t work here anymore.” They did the least amount of anything that they could do.

My Kinetico system does what it's supposed to do and it's easy to maintain. My water doesn't taste like well water. They're also friendly. They work with you and provide the stuff you need. I’ve recommended them to several people.

I've had the system for about a decade now and only ever had to have it serviced 2x. I'm in the process of moving and want to take my system with me. However both local branches are handcuffed from helping me move it from one town over to the next. A 20 minute drive. Then, you pay an astronomical price for a system plus crippling the end-user from doing their own repairs and servicing to this now is completely asinine. You can build a great product but you can only treat your customers like idiots for so long. Strongly considering just selling it now and buying a more user friendly less expensive system.

Our old system had more pieces to replace. We now don't have as many to replace and they last longer. In the first house, the system made a huge difference because the water was terrible. This water isn't as bad, but I could tell the difference, especially if I would make coffee or tea with it. Call Kinetico. Don't go to the other guys because they don't work.

I had both the reverse osmosis and the water softener installed and it went very well. It was smooth and took about three hours. The drinking water is much better now. We had very hard water so that problem is solved. I'm very happy that Kinetico doesn't need any electrical outlet although the water consumption is higher. But that was expected. The container for the salt that we pour in is small and it could have been a little bit bigger. Also, I wish changing the filter for the reverse osmosis would be a little bit easier. Every time I try to change it, I'm having a little bit of a tough time, especially with COVID. I don't get someone to come and do the filter changing. So that's tricky. Still, my experience has been very good.

The Kinetico water system worked out great so far. It took the iron out. We were having iron issues. Now, we have better tasting water. We've had one technician out so far to do some work. We have to change the filter periodically, but he did that when he was here. Customer support has been great. The bags of salt are pretty heavy these days. I can imagine someone who's older than me would have trouble getting the salt in there in the container because those bags are 50 pounds. I’m okay with it but as I get older or if I'm thinking of my elderly parents, they would have trouble handling those bags of salt.

I was put in an immunocompromised situation and one of the things that was required for my situation was to have filtered water. So, my husband did the research, and he thought KInetico was the best system. We have installed them in two different homes and we have been extremely happy with them. Our water tastes much better. In one home, it's rural, and there's a lot of lime in the water and it's not treated maybe as effectively as city water is. So, we feel confident that they take all this stuff out that would be harmful to somebody that's immunocompromised. The other house is in a city location, and the taste is so much better. I just spent 10 days there, and I could hardly pass the tap without taking water.

I bought a house that was new to me, and I needed a water system. So, I called Kinetico. In a good way, the system does its thing. My water is what it needs to be. It's soft water. I just monitor the salt levels. I'm a happy customer because I don't have to think about it.

Kinetico's salesman promised to come back and do a test to show the difference in the reading after we installed the soft water system. But we never heard back. Everything else was fine.

Kinetico reverse osmosis machines are extremely expensive, but they can't even earth their cables for the European market. This results in high levels of electrical fields being absorbed by anyone standing in front of the machine. This happens to me when I'm washing up. The Kinetico is under the sink emitting 400 volts per metre. I'm very sensitive to this. It's just cheap manufacturing. I spent a fortune on this product and I'm disgusted that I'm affected by their cheaply manufactured cables. The company doesn't seem to give a damn because I've been waiting weeks already and they don't seem to respond. Shame on you KINETICO. How come you provide earthed cables for the UK market but not the European market?

Everything was professional with the reps from Kinetico and the installation was quick and without any problems. The system is doing its job and it’s almost perfect. The water is not hard and the dishes come out spotless.

We used a company called De Anza Water Conditioning to install the water softener and they did a great job. They put another system in our main buildings and they’ve been servicing ever since for over 10 years now. We had a Culligan before and that leaked. Once we've put the Kinetico softeners in, they've been doing a good job of keeping that water soft between zero and one gram.

We love our Kinetico system. We had Culligan years ago, and I wasn't happy with it. I saw this place in Los Gatos and it turned out the best thing that we ever found. The salespeople and installers were good. I did the right thing. We've had the system for quite a while and it works very well. I don't have to have to use much soap. I don't have dry, chapped hands and the clothes come out very nice. If anyone has hard water, Kinetico is the best way to go.

I was looking for a system that doesn't require a power outlet because I had to get it installed outdoor, next to my house, and didn’t have a power source. Kinetico was the only option that I found without a power source. Our water’s too hard and we have a tankless water heater. I read online saying that if you have a tankless one, it's best to have the water softener so it doesn't clog the little tubes inside the heater. It’s gonna make it last much longer. So, I feel the necessity of getting one and also reap the benefits of having one. I was debating about putting the one that was salt, and there are saltless ones. De Anza Water was close by, and their guy came over and gave me a lecture. It made me feel like he knows a lot of the industry, and he was very professional. He tested the water hardness for me, so I went with that company. Also, they are the one carrying Kinetico, so that makes sense.

Kinetico's was presented to us well. The installation wasn't my favorite. My ice machine stopped working after that. And then, someone was supposed to come out and check that. No one came out for half a year and I just called somewhere else to get the issue resolved because I got annoyed waiting on Kinetico. Using the system is tedious sometimes. I have to go back and check on it often to see if there's salt. Because if there's no salt, I would have to flush the whole system again. If only there was some lever to say, "Okay, you should probably put salt in now."