Kenmore Refrigerators Reviews

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About Kenmore Refrigerators

Recognized as a top appliance brand for 100 years, Kenmore brings a new level of performance with appliances that deliver time savings, convenience and great results. From quickly cooling drinks to laundry loads completed in less time, Kenmore is the most awarded brand in the industry.

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Kenmore Refrigerators Reviews

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    Page 4 Reviews 240 - 440

    Reviewed March 16, 2019

    Our refrigerator is 6 years old and the board is gone. Very disappointing. The ice maker sprays ice all over the floor after the glass is removed from the opening. You cannot remove the ice bin from the freezer unless the french door is open. One and done. 6 years really! I know appliances no longer last a lifetime but 6 years. Do not buy this appliance.

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    PricePunctuality & Speed

    Reviewed March 16, 2019

    Kenmore has great products at fair prices. I've always bought all my products from Sears. First great service and prompt delivery. But let me say the small Sears stores are a franchise. So they may not all be up to par. My refrigerator is basic. No frills. Plain white. Glass shelves. Does the job.

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    Price

    Reviewed March 15, 2019

    I bought my Kenmore refrigerator back in October 1999 and it still works so good today Dec 2018 that it will start freezing stuff in the refrigerator area after 3-5 days. Plus the freezer works great. My only complaint is the freezer is too small of a portion of the refrigerator. They should have taken more of the refrigerator to make the freezer bigger. I do have to limit how much freezer stuff I get. Frozen stuff that can be thawed prior to using. I will put that on my top shelf of the refrigerator if needed as that shelf will freeze stuff in one day and the items placed on the top shelf of the refrigerator usually will remain frozen or have lots of ice in it like a slushie.

    The only time I have had problems with the Kenmore was around 10-15 years ago. I kept adjusting the temperature in the refrigerator so things wouldn't freeze up but then it started keeping things too warm and started acting up. I don't have the refrigerator on the highest setting today. It has numbers 1-7 and 7 is the coldest and I keep it on 6. Ever since I stopped changing the temperature dial then no more problems. The refrigerator only cost me $399 and it's well worth the money that I have paid for the refrigerator.

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    Staff

    Reviewed March 14, 2019

    I HATE this refrigerator! It has 'dutch doors' that just refuse to close. If you open the right side door, fine, but the left side door has to be either pushed with great force, or the right side door has to be opened and the left side door closed followed by the right side. Failure to fully close partially melts the ice in the ice reservoir which then resolidifies into a solid mass which is a total mess. Also the 'in door' water dispenser dispenses ROOM TEMPERATURE WATER, not chilled water! What the heck! On top of that, the $60 in-line water filter plugs up after a month even when it is fed purified water from a reverse osmosis system! On top of that, the compressor failed and Sears had no technicians available even for just a quick look for a whole week! Like a family can live for a week with no fridge? I had to pay $900 to an independent service person for 1-day service.

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    Customer ServiceStaff

    Reviewed March 11, 2019

    The fridge itself was good. Had it for 5 1/2 years when the compressor went out. When I called customer service to get it fixed they couldn't schedule us for 4 weeks. Representative said they were busy in our area and that was the best they could do. The compressor was still under warranty but we would have to pay for labor. To have a local repair shop do it would cost $800-$1000 for the compressor and labor but could be done in a few days. We will find a different company with better customer service for our next fridge.

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    Reviewed March 7, 2019

    Just needed to take apart a three year old fridge that was so full of ice that the motor was making noises and stopped working. Ice buildup around coils and then into fridge behind the bottom drawers that hold fruit and vegetables.

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    Reviewed Feb. 25, 2019

    BUYER BEWARE. ALL KENMORE ELITE REFRIGERATORS 31CB FT AND APPLIANCES!!! Please Don't Buy Kenmore Elite Brand Products. All Garbage on top of Garbage! Brand New Refrigerator less than 2 months old goes completely out! Spoils everything in it! Sears sales bad appliances then turns around sale services warranty because they know the products you buying ain't worth the paper receipt it's printed on! Needs A Class Action Suit started! The way they're doing the families that's stuck with this unlawful practice! We" living out of 4-5 ice chest buying ice with no solid resolution! Basically stuck with a product that sucks! You buys a product that best fit your family needs paying big buck for nothing! Kenmore will never again get a dime of our HARD earn money! IT deserves no star at all!!! But you got to put something there.

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    Customer ServicePriceStaff

    Reviewed Feb. 20, 2019

    Kenmore customer service is horrible. Was given a price over the phone. When the technician came out the price more than doubled. Spoke with a supervisor by the name of Freddie who was worthless. When ask to speak with his manager was told they are not taking calls. Asked for the manager's name. Was told they don't give that out. I have spent over 10,000.00 with Kenmore and will never spend another dime with them if this is the way they handle business. I work in customer service and would lose my job if I treated customers this way. This refrigerator cost me $4100.00 and the compressor goes out in 25 months. Are you kidding me? Buyers beware. The compressor is under 5 -10 warranty but labor cost 500.00 really.

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    Reviewed Jan. 29, 2019

    Don’t buy a Kenmore refrigerator. The ice/water system is a piece of crap. The ice dispenser won’t stop giving ice and now the water won’t turn off. Buyers beware. Can’t tell you how disappointed I am in this product.

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    Customer Service

    Reviewed Jan. 23, 2019

    No ice, poor cooling, slow response for added on 500 dollars Sears warranty. Under one year old fridge, evasive stalling by outsourced warranty company, three minute visit by the repair company. DONT BUY. DONT BUY. DONT BUY.

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    Price

    Reviewed Jan. 18, 2019

    Pls stay away from Kenmore Elite Refrigerators sold by Sears and built by LG. Paid $2400 for the French door refrigerator and purchased it in Nov 2015. Bought extended warranty for additional 3 yrs for $500. Fridge stopped working 1 week ago. Not cooling or freezing. Sears tech came out and said this is a common problem with all LG refrigerators branded under Kenmore. 3 yr warranty expired in Dec. Go figure. Being charged $500 for labor. Wife is extremely annoyed. Our 15 yr old refrigerator in garage is working nicely which allowed us to survive. I am planning to complain to LG executives.

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    Coverage

    Reviewed Dec. 28, 2018

    Purchased 3 appl. LG fridge $2700, LG dishwasher $900 and Kenmore Pro gas stove/elec. OVEN "$3212.00" - yes $3212.00! Purchased 4/13. Total purchase with everything was $7285.99! Not even 6 yrs. old yet!!! Just replaced the dishwasher - it just quit working, not fixable, moved the fridge so they could bring in the new dishwasher and now the fridge quit cooling and needs a new "compressor"! Of course they expired 4/16 and never used them... The service call was $78.50 and even though the compressor is covered under warranty the LABOR will be $450!!! The stove has issues as well and will error and turn off the oven when cooking.... So upset and extremely disappointed in their performance or better word "LACK of performance". Just sick over this having to replace again after this COST!!! There must be some recourse for the customer! So I guess it doesn't matter what you pay you will be lucky to get 5 yrs. out of your appliances.

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    Reviewed Dec. 23, 2018

    This is a Kenmore Elite. Paid $2800. These are lemons. Read reviews. Exactly what happened to us. Compressor went out. It is an LG problem that Sears needs to address. We will be without a refrigerator for 2 weeks. All during Christmas. This is unacceptable.

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    Customer ServicePrice

    Reviewed Dec. 19, 2018

    I bought a new Kenmore fridge April 2015 that cost approx. $1600 (before tax), and in December 2018 it stopped working with no warning. I noticed freezer began to defrost and the fridge was not cooling. I called Sears repair and it took them 2 weeks to come out. They came today and the tech said it was the compressor and that it will be $980 to fix and there is really only a 70% chance that it will be fixed... It will never be the same and probably not worth fixing. Needless to say I am so upset, we lost all our food. It’s only been 3 years since I bought Kenmore fridge, I shouldn't be having this problem AT ALL!!! It shouldn't cost me anything.

    I got the same "out of warranty" spiel and customer service wasn't helpful at all. When I told him I shouldn't be having this problem at 3 years, he said, “Well that depends on HOW YOU HAVE BEEN USING IT...” I am near tears, I am so frustrated... I am going to throw a beautiful new fridge in the garbage. I can't believe this is happening to me. I had to buy a $100 fridge from Craigslist just to have food in the house for my kids. Kenmore isn't standing behind their products...what is being done??? I read all of the complaints here and I am SHOCKED there are so many people with the same compressor issues... Obviously at this point there should be a recall!

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    Reviewed Dec. 18, 2018

    The ice maker on this fridge, or I should say the water going into it and it dumping the ice along with some other item that runs very noisily, this is the loudest noisiest fridge we have ever purchased. We have had many Kenmore refers. The noise on our newest one is awful to say the least and the ice dispenser can jam up and you have to dump it all out and clean it up and dry it before you can put it back so it will work properly. Three times since April this year. Very disappointed with this Kenmore product. We still have our old fridge and are very close to putting it back in the house and giving this one away.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Dec. 13, 2018

    My Kenmore refrigerator (manufactured by LG - be careful, they don't tell you that) has been broken for over 6 months. I finally got a Sears repair technician out on 8/28/18 to start the actual repair. The refrigerator worked for a couple weeks then broke again. A technician was sent out again on 11/6/18. He look at the refrigerator and informed me that the refrigerator was unrepairable and he made it perfectly clear that it was a direct result of the work that was done on 8/28. He left no doubt that the SEARS technician broke the refrigerator beyond repair. Since then I have gotten nothing but a run around from Sears on whether they are actually going to replace my property that THEY destroyed. They pointed out I don't have a warranty. Do I honestly need a warranty to protect me from YOUR negligence? Seriously?!?!

    To add insult to injury I received a $294 bill for the service visit on 8/28. They expect me to pay them for coming out and destroying my property. Unbelievable. So now I'm out $300 plus about $2500 to buy a replacement fridge. I don't blame the technicians even the one who made the mistake. We are all human. Things happen. Sears could have done the right thing and resolved this in a quick, positive manner. Instead they chose the unresponsive, unethical route. They do not deserve to be in business if this is how they treat customers. I wish I could give them negative stars. My advice - there are so many ethical, customer service oriented businesses out there these days more worthy of your business. Even if they cost a little more they will definitely be getting my business over Sears.

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    Customer ServiceCoverageReliability

    Reviewed Dec. 12, 2018

    Last year I purchased the Kenmore 73059 fridge from Sears to replace the 6 year old Kenmore French door fridge that I purchased from Sears that died. First of all, the water dispenser leaked. The tech blamed it on low water pressure in my home, but the old (6 year old) fridge didn't leak. Now, mere weeks out of warranty, the new fridge is dead. All customer service could say was, "You know it's out of warranty. You should have purchased one of our home warranties." Do NOT purchase Kenmore appliances. They are unreliable pieces of junk!!! And they do NOT stand behind their products. Oh, and the microhood (over-the-range microwave) I purchased 7 years ago needed a new magnetron at 51 weeks old (at least it was covered under the warranty). Note it has a bad humidity sensor (at 7 years old).

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    Price

    Reviewed Dec. 11, 2018

    LOOK GREAT and loved this Kenmore Elite fridge for 14 months, then spent $99 twice to correct design flaws in the ice maker over the next 9 months. At 30 months, compressor failed. Parts under warranty but labor will be $520, obscene cost except when you consider how many repair trips it may take to get poor quality parts to work. $100/month for cold food. Off to the dump.

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    Price

    Reviewed Dec. 3, 2018

    We paid over $3300.00 7 years ago for this top of the line fridge. Loved it until it died. Compressor shot and guess what? The compressor is an LG. Why is an LG part in a Kenmore or rather a GE or Whirlpool appliance? It would cost us more to replace the compressor and labor than to buy a new one. And we had a warranty... 5 years. I realize Kenmore no longer makes its own appliances and that’s a shame because they used to be the very best. But honestly this is really beyond my comprehension. No wonder Sears is going under. Shame, shame. We gave my daughter and her husband our old side by side Whirlpool more than 20 years ago and it’s still humming along. Guess we’ll be carefully looking for a new fridge tonight. Buyer beware.

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    Reviewed Dec. 2, 2018

    We bought our brand new Kenmore Elite just 2 years ago and it suddenly stopped working. After waiting 2 weeks for the repairman to show up, he tells us it is the compressor that went. He tells us it is under warranty, however the cost to install will be $380. He says that the actual manufacturer is LG. We thought it was Whirlpool. We would NEVER had gone with LG as our choice. Our refrigerator still looks BRAND NEW, however the repairman says he can’t guarantee the new compressor won’t break again because they are junk products from LG. Don’t buy Kenmore products.

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    Reviewed Nov. 27, 2018

    Kenmore elite is an LG in disguise. Total piece of junk. Stopped working at 33 months. Have had 4 repair attempts over last 6 weeks, still doesn't work. Extended warranty is worthless. Don't waste your money. Total misrepresentation about it being an LG. Was told it was a Whirlpool.

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    Punctuality & Speed

    Reviewed Nov. 12, 2018

    Bought a Sears Kenmore Elite refrigerator for $2200 in January 2014. It stopped cooling in June 2018, the refrigerator is not under warranty but the parts and labor are under warranty. In the last 2 1/2 months I have had 10 appointments to have it repaired. It would work for 4-7 days and then stop cooling again. The last 2 appointments they didn't even show up and said the refrigerator is condemned and can't be fixed. One of the technicians told me the parts are inferior and not expected to last. Today I spent an hour and a half on the phone with customer solutions. After 1.5 hours all "Jerry" said he could do was to set another appointment for repairs. The ice maker also leaked and the excess ice would have to be cleaned about once a week. I was not satisfied with the product, the service, or the warranty. Not recommended.

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    Reliability

    Reviewed Nov. 9, 2018

    I purchased a Kenmore french door refrigerator in July 2017. It is 1 year and 4 months old. A couple weeks ago we reached in to get a bottle of water and it was warm. We placed a thermometer in the fridge and noticed that no matter what temperature we set the fridge on, it fluctuates between 33 degrees and 50 degrees. We were told by a repairman that it needs an LG Main Control Board and that the Boards are defective. Do yourself a favor and avoid ANY LG appliances or appliances that have any LG parts.

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    Customer ServicePrice

    Reviewed Nov. 8, 2018

    My 2 year old Kenmore Elite refrigerator quit working, called Sears and the put in an emergency service call that took 3 days to get to the house. The service tech tells us that the condenser and the fan are shot. I have to pay for the fan but the condenser is under warranty. 10 years. But I have to pay for labor. 3 thousand dollar refrigerator, really. Total cost $461. That means I have spent 30 a week on average to keep my food cold. Let that sink in. Not happy but need a fridge, oh the tech says it is going to take 19 days before they will be back! 2 weeks to get the part for my refrigerator. "We will call another appliance repair company," we say to the tech. "Well that voids your warranty on the condenser, and basically we do all the repairs for Home Depot and Lowe's." REALLY???

    And what am I to do about a fridge in the meantime?? The tech's answer, RENT ONE??? REALLY??? And then he goes on to try and sell me a whole house service plan for only $49.00 a month. That is $600 year! For you to take three days to get here and wait 19 days to come back with the part. I am reeling. I called the 800 service number wanting to talk to some type of management, got the runaround. I have done business with Sears for years and will never step foot in their stores again, not even for a screwdriver. Now it is totally understandable why they are closing their doors in many stores. 30 plus years I have done business. I will pay a higher price to the local appliance store and keep the money local. Corporate box stores could care less about customer satisfaction. Totally unacceptable. Research the makers of these appliances online and steer clear of all these appliances.

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 7, 2018

    Do Not Buy Kenmore products!!! I purchased all new Kenmore. Elite appliances 3 years ago... plus a front load washer and dryer. Washer had to be replaced 18 months later. Microwave lightbulbs... requires 2... $35 a piece! Now the Elite bottom freezer refrigerator has died... 3 years and thousands of dollars later... same experience as everyone else here. No wonder Sears is going under. Customer service is HORRIBLE. Repairman finally came out and replaced the compressor... 2 days later and unit is not cooling enough. Now I have to go through this garbage again. Repairman said he has at least two of these repairs a day. Compressors are NO GOOD. STAY AWAY FROM KENMORE!!!

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    Reviewed Oct. 31, 2018

    Purchased a complete suite of appliances for my new kitchen 4 years ago. Major failure on the $3,800 fridge after 13 months, water pump, (2) door hinges and silverware basket on dishwasher, complete replacement of microwave and 5 repairs on the double wall oven. COMPLETE GARBAGE. WILL NEVER BUY KENMORE AGAIN!

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    Reviewed Oct. 31, 2018

    I purchased a Kenmore Elite refrigerator in May 2015 and the compressor failed this month October 2018. I am highly disappointed that this costly refrigerator is beyond repair after 3 years. This company should be held responsible for this and provide compensation for the hundreds of dollars in losses.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Oct. 20, 2018

    I have been a Kenmore brand customer for decades. Purchased a Kenmore Elite refrigerator 5 years ago and it died last week. Called Sears and was told the earliest appointment they had available was two weeks in the future. They provided the name and number for another repair company who might be available sooner. When I called that company, they wanted to charge me nearly $300 for a service call. I promptly hung up the phone on that rip off artist. I called Sears back to ask how much they charge for a service call and was told $99. I could not believe that Sears would provide a referral to such a company.

    I finally found a local company who for $89 plus an extra emergency fee of $45 came out the next day to diagnose the problem. Turns out the compressor died. While the fridge no longer has a store warranty, the compressor has a 10 year manufacturer’s warranty. So I call Sears to order a new compressor. I am told that they cannot work off of a diagnosis provided by another company so I am back to a two week wait for one of their technicians at a cost of $99 for the service call, to come out and tell me what another company already has. Then after that the part has to be ordered and the repair scheduled. Plus I have to pay for labor charges to have the new compressor installed, which I am sure will come to hundreds of dollars.

    While I am tempted to purchase a new fridge I decided against it. If the new compressor lasts 1-2 years it allows me to defer the price tag of a new refrigerator for at least 12 months. This piece of crap ran nearly $3k with delivery and install. We were told by the repair guy to stay away from Kenmore, LG, Samsung and Frigidaire because they are all a bunch of crap with a lot of issues. Apparently these brands just stick their names on products manufactured by other companies. Needless to say I will never purchase another Kenmore appliance or the other brands noted by the repair technician.

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    Reviewed Oct. 16, 2018

    I purchased the Kenmore 51792 side-by-side refrigerator in Sept. 2016. The freezer started to warm and eventually stopped working in October 2018. The evaporator and condenser failed. Repair total is $1,292. The unit is, of course, out of warranty. The unit is crap. The reputable appliance repair shop recommended staying away from Kenmore for the replacement. The unit was a total waste of money.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 13, 2018

    My Kenmore refrigerator is 2 years old. The freezer compartment keeps shorting and will defrost and refreeze again. This has been happening for 2 months while I have been waiting for Sears service because they no showed on me 2xs! I finally gave up on them and called a local repair company to come out today. They said the error is on the compressor and it is failing. I need a new compressor and with parts and labor it is close to $1000! He just left another home with the same refrigerator and the same exact problem!

    Apparently the product only has a 1 YR warranty! What a ripoff! I spent close to $2000 on this and now I have to get a new refrigerator or fix this piece of crap... which isn't guaranteed! Dealing with the Sears service department has been a joke and quite honestly I am at my wit's end! Of course they are backed up for months for repairs when all of their products are failing! These Kenmore products apparently are not what they used to be and who is going to protect the consumer who is paying a small fortune for them! They should be recalled immediately! Very bad business.

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    Customer Service

    Reviewed Oct. 11, 2018

    Purchased Kenmore Pro Elite and did not work on delivery with door sensor and icemaker then would not work. That was fixed. Then compressor broke and 2 months waiting for Sears repairman and parts... They replaced it which was under warranty but 330 in labor. I paid and failed in 2 days. Now another month wait. I called and called. They hung up and never sent reimbursement. I had to buy a new refrigerator after 3 months without a refrigerator.

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    CoveragePrice

    Reviewed Oct. 8, 2018

    After having all Kenmore kitchen appliances that lasted over 15 years, I decided to go with Kenmore for everything again. Turns out the quality is no longer the same. Appliances are less than 3 years old and today the refrigerator and freezer both stopped working. It's a counter depth, Kenmore Pro series, freezer on the bottom. After doing some research today, I found out that it's made by LG. The cost of the refrigerator with the additional warranty was about $3,300. So, I call Sears today to schedule a tech to come out and see what's wrong with it. They tell me the soonest emergency service they can schedule is October 19th... 11 days from now!! That's insane! No wonder this company is getting ready to close. I will never purchase Kenmore appliances again!

    Updated on 10/15/2018: After doing some research today, it looks like there's a potential class-action lawsuit against Kenmore and LG for these faulty, short-lived compressors. Apparently, this lawsuit also covers the LG compressors hidden behind the Kenmore façade. Here's a link with information about the potential lawsuit: **. Hope everyone with this problem follows through with this, especially after Sears filed chapter 11 bankruptcy today. This means the extended warranties purchased by consumers will be decided in court as far as whether or not Sears will have to honor them.

    Also, here's some good info if you run into a problem and need to contact Sears... Inside my refrigerator owner's manual, it mentions that warranty repairs are eligible for rental reimbursement. When I asked Sears about that... they then decided to tell me that they would send me a check for $115 which would cover part of the cost to buy a small refrigerator to use til mine is repaired.

    I purchased a small, 3.3 CF fridge (not a Kenmore though!) for just over this price. Also, as mentioned in the owners manual, you can fill out a form to get $250 back from Sears for spoiled food caused by the refrigerator not working. It states that you can claim this $250 one time per year. Again, until I brought this up to Sears, they weren't going to mention it. Hope this info helps other frustrated customers! In the meantime, I'm still waiting for the tech to come out to diagnose what happened to mine. Seems like it was another compressor failure. I should know more on Friday... after 11 days without my refrigerator.

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    Customer ServiceStaff

    Reviewed Oct. 2, 2018

    Would not recommend buying any appliance from Sears. Their support is crappy as is their product. Have had our fridge less than 4 years and it has already broke twice. Have spent over 700 on repairs for a 3,000 dollar fridge. Just finished talking to “service guy” who couldn’t find order with phone number and they can’t look up by customer name! Was calling to ensure right part was ordered since the compressor went out and I received a small wire copper tube only. After me having to do the footwork for him to find my order all he did was cancel the service call since the part wasn’t here! Sadly enough it’s no wonder Sears is going under.

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    Price

    Reviewed Sept. 29, 2018

    Purchase date of the fridge - 26 September 2017 $2500.00 at Sears. On 28 September 2018 the compressor on the unit broke. The cost to repair will be upwards of $500. I'm told that thousands of these Kenmore units have the same issue with the compressor and that it was made to last a year only. I need to wait 3 weeks for Sears to schedule the service technician - That equates to 3 weeks minimum with no refrigerator! A local technician told me that the new compressor, once installed, will most likely last a year - possibly two. I wish I would have read the reviews prior to purchasing. Sears should be ashamed of their service and their product and I feel strongly that this refrigerator should be recalled or that there should be a class action lawsuit against Sears/LG/Kenmore. PLEASE - do yourself a favor and stay clear of this product.

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    Customer Service

    Reviewed Sept. 17, 2018

    My less than 2 year old $3,999 side by side Sears Kenmore refrigerator freezer stopped working. (Needs new compressor.) Sears response “Pay $941.75 to repair it”. Are you kidding me? I’m 61 years old and never had a refrigerator go bad. What a ripoff! Don’t buy anything from Sears! It’s no wonder they are going bankrupt.

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    Customer Service

    Reviewed Sept. 15, 2018

    Our Kenmore Elite 72053 French door fridge, made by LG, quit after less than five years. Sealed system started leaking. Sears said it would take weeks for a service call, so my advice is to avoid any Kenmore brands or Sears service, especially since Sears is a dying company. We found a good, local reputable repair person, who told us it would cost $1500 to repair. His advice was to buy the cheapest refrigerator with the fewest features you can tolerate. He said all of today’s refrigerators are cheaply made, even the SubZero. He told us people are lucky to get 5-7 years out of a refrigerator.

    We went with a Whirlpool side-by-side for under $1200 and if it lasts for a reasonable period, we will then discard it when it breaks. Meanwhile, our 15-year-old, $400 Frigidaire utility refrigerator in the basement is still going strong. When we tell repair people or salespeople, they say, “Oh, those are the good ones.” BTW, in buying a new fridge, we learned you can wait weeks or months for delivery. Just one of the benefits of a just-in-time supply chain and non-US manufacturing.

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    Customer ServicePriceStaff

    Reviewed Sept. 9, 2018

    Big dollars for blown compressor just 2 years old - "Oh well sorry." Salespeople should be required to tell you that according to customer service and tech support at Sears "They just don't make them like they used to" and that seems to be ok. You spend a few thousand dollars for a year of refrigeration so two years later your appliance will cost another $700. No one cares. Just want to warn you.

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    Customer ServicePrice

    Reviewed Sept. 7, 2018

    I've had a Kenmore Elite Grab-N-Go refrigerator for about two years. This model isn't one of the less expensive models in their line, but rather more on the expensive side. It started having a steady hum and would not stay cold. I checked the product user guide and found that the refrigerator has a feature called "Kenmore Connect". You push a couple of buttons hold up your phone to a small speaker by the door and problems are diagnosed remotely. Pretty cool, except they will only do it if you are still under warranty. It doesn't mention that in the user guide. Ok, how about a service call? OK on September 29. Well, today is September 6th. I expect a refrigerator to last more than two years and have service in a reasonable time frame. I will be on the way first thing in the morning to buy a new refrigerator -- not Kenmore and I have bought Kenmore products almost exclusively for the last fifty years.

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    Customer ServiceInstallation & Setup

    Reviewed Sept. 5, 2018

    I spent $2800 on a new Kenmore Elite French door with bottom freezer. At 18 months it stopped cooling/freezing. The warranty is 12 months so I was not happy. I called to Sears home service and it took 3 WEEKS to get a tech out and I had to pay for a service call. He diagnosed the issue that it was a compressor and said it would cost $435 in labor since the compressor had a 5 year warranty. It took ANOTHER 3 WEEKS to get the tech to come out to replace the compressor which he did. He found out that the 1st tech misdiagnosed and the 2nd tech said it was the main circuit board. He needed to order and it would be an additional $269. Guess what... ANOTHER 3 WEEKS to get yet 3rd tech to come out to install the new circuit board. I will keep you all posted in 3 weeks.

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    Reviewed Sept. 3, 2018

    Do not buy Kenmore side by side refrigerator Model 41123. We were assured by the Sears technician that its compressor noise was typical of all new models. After only 14 months, the refrigerator stopped cooling. Good riddance. Piece of junk.

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    PriceStaff

    Reviewed Aug. 31, 2018

    Worst company ever. Rip Offs. Warranty not worth the paper is written on. We purchase a Kenmore Elite Fridge from Sears on 2013 for 3000.00 and warranty for 549.99 for 5 yrs. Since April 2013 they have change 12 parts. Some of them repeat it parts and I'm still having problems with this Kenmore garbage. I have lost food and the warranty dept didn't want to replace fridge or the food because they have to come out more than 5 times which they did because every time they came to fix it they will change 2 or more parts at one time so it wouldn't qualify for it. So now they want to charge me for diagnostic 99.00 and parts and labor or parts that they just change in June of this year that technician told me I had 3 months warranty on parts but they not honoring nothing.

    This company should close down. So many good stores keep closing and this worthless rip off store that sells garbage keeps open. Don't trust them. They sell bad appliances. Kenmore is junk. I still own my GE fridge that I purchased at Lowe's 15 yrs ago and it still working in my garage and I have never done any work to it so don't trust Sears with your investment. They don't care about their customers. They should be ashamed of this company. Kenmore is a facade. LG is the brand. Save yourself of lost of food, inconvenience waiting for technicians and parts and mental stress.

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    Installation & SetupPrice

    Reviewed Aug. 29, 2018

    We owned our Kenmore Elite Refrigerator for about 18 months when cooling failed. Appliance repair service said there were two possible causes. One was a replaceable part, the other was the condenser. The condenser is part of the sealed system in a refrigerator that is covered by warranty. The new part didn't resolve the problem. So, the condenser needed to be replaced. I discovered that Kenmore appliances' WARRANTY PERIOD HAD BEEN REDUCED from 3 years TO 1 YEAR. Hence, Kenmore would provide a free new part but would charge for the labor. Labor involving replacing parts within the sealed refrigeration system is costly.

    We had already been without refrigeration for 3 weeks. Before contacting Kenmore for warranty service, I decided to do some research. Other customer reports on this site reflected similar condenser failure by the Kenmore Elite Refrigerator within 2 years of purchase. Those who received new condensers and paid the costly labor to install them discovered that the new condensers also failed within 2 years. Being without refrigeration was a very difficult experience. I didn't want to have the experience again in 18 months by having a new faulty condenser installed. So, I decided I was cutting my losses by purchasing a new refrigerator that had a 5 year warranty. I am still flabbergasted that such an expensive appliance can be sold with an obviously faulty part. Consumers need better recourse for such issues.

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    Punctuality & Speed

    Reviewed Aug. 20, 2018

    August 2016 I went shopping at Sears. I specifically asked to stay away from LG. I know they had many problems and steered clear. The sale associate failed to tell me Kenmores were now made with LG parts. I had my fridge less then 2 years and the compressor and system has failed. It took me 10 days to get a repair guy to come out and 10 more days to schedule for the repair. I can get it under warranty however, I am told I have to pay labor. They obviously are charging me an arm and a leg for labor. I have a Kenmore 13 year old fridge and an old washer and dryer that have lasted. I wanted to stick with what I knew. However, now that they have LG parts you pay the extra money for a small name stuck on the outside of the fridge. I would NEVER buy a Kenmore again, and would recommend others do the same. You are getting an LG fridge. If you want LG they are cheaper with the same parts.

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    Price

    Reviewed Aug. 15, 2018

    Kenmore Elite French door bottom freezer refrigerator #72099 - Refrigerator was purchased May, 2013. (5 years old now) Recently large blocks of ice were forming inside the freezer compartment. Repair company said the door gasket needed to be replaced. The refrigerator is black. But Sears (LG) no longer makes the gasket in black - just grey or white. The problem is the gasket is visible on both sides when the door is closed so the freezer compartment looks like an oreo cookie - chocolate cookie with cream center. Not exactly the look we purchased at a cost of almost $3k. Love the refrigerator, but we purchased black because we wanted black. Not black and grey. Can't count on Sears anymore.

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    Customer ServiceCoverageStaff

    Reviewed Aug. 15, 2018

    I purchased a Kenmore refrigerator with a bottom freezer in September 2017. I've had the technician over twice already. The problems associated with this are loss of food; inconvenience and the mental stress I go through each time I call because I have to wait a minimum of seven (7) days for an appointment. When I complained to the 'customer service rep' I was told that they only label appliances non functioning after FOUR visits.

    This is a very poor business model from a company whose main product is appliances. So here I am once again in the middle of summer with a refrigerator that is not sending cold air up from the freezer to the refrigerator so I don't even have cold water. Shameful. I would not recommend anyone purchase appliances from them unless they have a guarantee to have service in 24 hours from when the request is made. And yes! I did pay $241 for an extended coverage and the service still sucks.

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    Reviewed Aug. 13, 2018

    I was so excited to get my Brand New refrigerator with cool outer snack door. However, my excitement was short lived. Not only was the unit small on the inside. But the snack door would not stay closed unless pushed hard. But the water drips constantly from the ice maker and water dispenser gets stuck and continues to flow water even after you remove your cup. That was just week 1. Now it has stopped making ice or freezing now. I opened the back of the unit to clean it and found the coils were packed with Styrofoam. They were NEVER removed by the installers. I paid $2500 for a Kenmore... Come to find out KENMORE IS A FACADE... REAL MAKER IS LG. Needless to say Kenmore brand is dead. It is no longer a quality name. For a fridge to last less than 3 years is a sign. This is not the first review I see where Kenmore lasted 2 years or less. BUYERS BEWARE!

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    Reviewed Aug. 10, 2018

    Kenmore 106.4112 Evap fan rattle after a year, replaced it twice already. Not sure if it is the mounting or the fan itself. The model before that, a Whirlpool had the same fan inside and had to be replaced twice. One online tech assistance thought it might be the bushings, replaced them, did not help.

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    Reliability

    Reviewed Aug. 10, 2018

    The freezer compartment on top does not work correctly... Sears replaced door gasket and that did not fix the 1/8" gap of daylight along the bottom of the freezer compartment seal which makes it impossible to use the freezer compartment. They ordered a new door and a second seal; door is back ordered; perhaps as much as 2 months. Understand there is no visual damage to this unit. It is brand new from the box. The store made both doors to hinge on the left side and reboxed the refer.

    I bought this new fridge 2 1/2 month ago and they think they are doing a good job. They say they can't replace the unit with a new one, it's their policy to fix it. All I want them to do is exchange the unit now. I do not want to wait 2 month for my new refer... I hauled it in my truck. Give me a unit that is not defective. Since they apparently won't and this is becoming a real issue my policy is to rip all the cards that say Sears up and to NEVER shop at Sears for anything not even a $5 dollar item, not a pair of socks or a gallon of paint.

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    Reviewed Aug. 9, 2018

    In 2014 I purchased a Kenmore refrigerator. I did not buy the extended warranty. On day 1 when moving the refrigerator in, there were two small dents. I let it go. Then I noticed within a month that the water dispenser was dripping on the finish. The black finish flaked off and rust set in. I have been sanding and painting for four years. My advice do not purchase a Kenmore side by side. No one really stands by their product unless you want to pay a lot. It's frustrating. Since I'm not rolling in the bucks I will have to keep trying to figure this out.

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    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Aug. 9, 2018

    My wife and I purchased this 2700.00 Elite refrigerator 79574043.411 from Sears in July 2016. In August 2018 it stopped working. I called Sears on August 4 and I was told they could not come to my home to diagnose the problem until August 17. Meanwhile all my food had spoiled. I had a home warranty. They were able to come out to my home on August 8 (5 days later). They said the unit had a leak and all the Freon had escaped. The appliance repair said Sears would cover the parts but they couldn’t repair/touch as it would void the Sears warranty. So I called Sears. They said yes that it’s covered under warranty but I would have to pay the labor and wait until August 17, 2018. After multiple phone call to overseas customer service, they finally agreed to come to my house that day.

    The friendly technician arrived today. They said that my compressor went out - not Freon issue. Said the parts are covered but labor will cost me 345 dollars. They said they can’t come back for 2.5 - 3 weeks. I scheduled and paid the costs but who knows. So basically this 3,000 refrigerator is costing me a ton of money and time without refrigerator. I think they need. Way to go Sears - now you know why you’re still in financial ruin.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Aug. 7, 2018

    Thought I was getting a good product. Have bought Kenmore Elite in the past. Paid $2500 for refrigerator in Nov 2016. Less than 2 years later, the fridge is warm. Same story as others. Sears can't come out for 2 weeks. Had another company come out next day and they confirmed the freon was gone. Apparently there is a leak in a "sealed unit?" Compressor was hot and coils were not. Can't complain to anyone because call center is offshore and they do not understand. I called customer service and they said they would have to transfer me. This happened 4 times before I couldn't take it anymore and hung up. You can't get to Kenmore Corporate. All contact info is pointed to Sears. Is there a class action lawsuit I can join?

    I have appointment scheduled for them to come out in 2 weeks, but I'm afraid they will say it will be $1k or more to fix it. Less than 2 years old. I shouldn't have to fix it. The tech that came out told me my Kenmore is made up of LG parts. If I wanted an LG I would of bought that brand? Why do they do that? Oh and my Kenmore dishwasher crapped the bed a few short months ago too! I replaced it with a Bosch. I will NEVER spend another dime at Sears or on a Kenmore appliance again!

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    Reviewed Aug. 1, 2018

    Bought a Kenmore refrigerator Nov 2017, under warranty, repair techs out twice, two more scheduled repairs. They were a no show, Philippines based customer care is incompetent. DON'T BUY KENMORE! SEARS IS DEAD!

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    Reviewed July 26, 2018

    I purchased a Kenmore 111.7121 and it died within 24 hours of receipt. Called Kenmore. They informed me they could have a tech out on Saturday (4 days w/o a refrigerator) and for some reason they think that is acceptable... They don't have a food spoilage policy which is very poor due to the amount of poor products they are producing. It is very sad, everyone is still hoping and praying Kenmore name returns back to their original great products from the past.

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    Price

    Reviewed July 17, 2018

    Paid $2300 for this Sears Kenmore elite refrigerator and less than 3 years old it's total junk. Stopped working!! Had 5 different guys out to diagnose and fix it and all 5 appliance repair people said they can't fix it! Sears is the bottom of the barrel with quality anymore. Including their craftsman tools that are no longer made in America. CRAFTSMAN TOOLS ARE ALL MADE IN CHINA! That’s right, Sears has sold out to China (and their prices are still the highest). Never ever again will I ever even step into another Sears store! That’s how I feel after getting ripped off on this refrigerator! This week I have to go out and buy another refrigerator and take the $2300 loss!

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    Installation & SetupStaff

    Reviewed July 8, 2018

    Kenmore Elite Refrigerator - I have owned this refrigerator for less than 2 years and it had stopped working. It took 2 weeks for Sears to even be able to come out to look at it. He diagnosed it was the compressor and another 2 weeks for the part to arrive and be replaced. He came back out and replaced the compressor. That night the refrigerator never got colder than 60°. I am currently waiting another week for them to return to look at it again at which point it will probably take another 2 weeks to order another part and install it. I am looking to see if there are any lawsuits against Sears ad obviously these are faulty parts on their refrigerators. And I am extremely disappointed to find out that it is an LG brand refrigerator under Kenmore's name. So very unhappy.

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    PriceStaff

    Reviewed July 3, 2018

    My wife and I purchased a $2k Kenmore Elite fridge 4-1/2 years ago with all reviews at the time as 4.5 to 5 stars. The fridge quit working a couple of weeks ago so we called Sears and they could not send a tech out for over a week. Then they tried to sell an extended warranty for $50/Month + service call. I then called a local repair guy that came out to inform me that the compressor died.

    Kenmore are apparently famous for this, and the fridge is made by LG which is also a Samsung. Not going to spend a thousand dollars to fix when it is only good for another year or two. Not being brand loyal, the repair person told us which brands are good and which ones to avoid. He has been banned from writing reviews and his reviews get removed. He also informed us that said brands spend 80% of the costs on marketing and 20% on the product. Knowledge is power, talk to somebody local that is not brand loyal when you purchase something of any significant cost associated with it.

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    Customer ServiceCoveragePrice

    Reviewed June 30, 2018

    BUYER BEWARE – KENMORE REFRIGERATOR. November 30, 2016 I purchased a Kenmore Elite 795.74093.411/Seri#607R00046. June 25, 2018 it stopped working (less than 18 months), I lost everything in it. I phoned Sears and found out that it was no longer under warranty and I will have to pay full price. I went online and looked at the Consumer Report - out of 54 reviews - 38 are 1 Star. Sears - out of 55 reviews - 37 are 1 Star. Amazon has 2 reviews - 1st is out of 3 - 3 are 1 star / 2nd review is 2.5 out of 5 stars with a 67% 1 star rating. TopRefrigerator Reviews.com 2,696 Views – 2.32 star out of 42 votes. NO RECALL was done on item.

    Sales clerk at Sears in Rancho Cucamonga, CA on Friday June 29 2018 around 6:45 p.m. – She told me that KENMORE does not make refrigerators to last, that is why you have to buy the extended warranty which cost $499.99 and keep it current for any future problems. NOTE... it only covers 25% cost of parts. I was also told by her that Kenmore is not a Sears Brand. Funny when I look up Kenmore all phone numbers lead to SEARS.

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    Customer ServiceInstallation & SetupStaff

    Reviewed June 19, 2018

    Our 4 and 1/2 year old Kenmore Elite refrigerator quit working on June 7, 2018. I called Sears and they said they could not get to our house to service it until 6/13. I had no choice but to wait. When the technician got here, he said it was the compressor. Even though the refrigerator was a Kenmore, he said it was built by LG, and they are notorious for bad compressors. He told me there were all kinds of lawsuits against them because the parts are bad, and it takes a long time to get them. Sears also does not have enough techs, so the customer has to wait weeks to get their product fixed. He put in a brand new compressor, and it did not work. He got another one out of his truck, installed it, and it didn't work either. He said another one would have to be ordered and delivered to my house, and he could be back 6/20, the next available date, to install it.

    Today, I get an email from Sears telling me they are trying to confirm that we had received the part, which we did on Fri, 6/15. When I called them, they informed me that another part had to be ordered, but would not be delivered until 6/20, before the end of the day, and that our service appt would have to be rescheduled for 6/26, meaning that we were going to have to go another week without a working refrigerator!

    This is the first I have heard about this other part, and no one could tell me why or what it was for. I talked to several people, all in the Philippines, and they were no help and did not care. We have lost hundreds of dollars of food that has gone bad, and have spent hundreds more having to eat out. These people are not helping or taking care of this customer, and we have no choice but to take it. What is the recourse for the consumer? We spent $3200 on this refrigerator, that was supposed to be top of the line. Now, it has quit working and they can't seem to fix it after only 4 1/2 years! Consumers should not be treated this way. HELP!!!

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    Customer Service

    Reviewed June 15, 2018

    We purchased a Kenmore Elite 795 Model refrigerator from Sears, $2500, in July of 2016. In May 2018 it stopped working. Repeated calls to customer service over a month and still no help with anyone to come take a look at it. My problem is not unique from reading the reviews. What I do want to ask is, does anyone know or is involved with any class action suits against Sears or Kenmore for the problems we are having?

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    Reviewed June 15, 2018

    I bought the Kenmore refrigerator, Model # 795 71019.010, Serial #005KRO2571 from Sears a few years ago & a part I need to be able to use the ice-maker now is DISCONTINUED according to Sears & I was told "You'll just have to buy a new fridge or go without ice"??? I can't believe they leave customers high & dry & expect them to buy a new fridge when all it needs is a part. Not sure who to blame so I blame both KENMORE & SEARS. What a way to treat consumer! I've always bought my KENMORE appliances from Sears & never had a problem, but after this - Never buy from Sears & never buy a KENMORE brand anything!

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    Coverage

    Reviewed June 12, 2018

    I purchased my Kenmore refrigerator model #596.69313010 less than a year ago. I was not happy with how noisy it is. There is very little room in the refrigerator. Last week the door starting rusting and it's spreading. Poor quality. Rust isn't covered under my warranty.

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    Installation & SetupPricePunctuality & Speed

    Reviewed June 9, 2018

    According to several sources, the average lifespan of a refrigerator is 14-17 years, assuming proper care and maintenance. Our Kenmore refrigerator, model number 596.69312010, lasted less than six years. Over a two months' time span, the Main Control Board for our fridge needed to be replaced three times. We work with a reliable appliance repairman who has always done A+ work for us. I have no doubt that the installation of the replacement control board was done correctly, but within a few weeks it died again.

    On the third occasion, we gave up. We're not investing any more time or money in trying to extend the life of a sub-par appliance. I'm not an expert but my guess is that there are issues with the entire cooling system of this fridge, which leads to the quick death of main control board. Whatever the cause, we're done. I'm leaving this review to warn other consumers before they got stuck in the same situation. Refrigerators are expensive. Even with "bargain" pricing you're looking at several hundred dollars for the most basic models. If they last as long as they should, the cost per year makes the expense bearable. When they die early, less than halfway through their expected lifespan, it's very frustrating.

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    Customer ServiceInstallation & SetupCoveragePunctuality & SpeedReliability

    Reviewed June 7, 2018

    Our 3 year old refrigerator stopped working 29 days ago. It has been a nightmare trying to get an appointment and order the part. When I first called they tried to hard sell me on the extended warranty. I refused the warranty because the part is covered under a 10 year warranty. Now every time I call I’m told that the order is “in process” and I will be contacted in 3-5 business days. It has been a month without a refrigerator. This is absolutely unacceptable.

    I am feeding a family of four with a mini fridge, that we had to purchase on top of the food we lost when the fridge stopped working and the local repairman we had come out who charged us but couldn’t work on it because it’s under warranty, and then we had to pay the Sears technician for coming out. I could handle most of this except that I have been given zero information as to how long this will really take and am getting to the point where I feel like it could be months until this is fixed, if ever! We purchased Kenmore based on their high quality and reliability. The quality is terrible and the customer service is terrible. So many time I have been told that the part was on its way only for it to not arrive and then we lose our appointment and still don’t have a working fridge! I can’t get through to anyone that is helpful. I don’t know what to do, but I do know I will NEVER purchase a Kenmore or anything from Sears ever again.

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    Reviewed June 4, 2018

    We bought a Kenmore fridge, model 61205, we wanted something big, without an ice maker and easy for the kids to get their own snacks. When they brought it home we waited the 24 hrs till it was ready to use. I disconnected the old fridge, moved it out of the way for the new one, when I plugged the new fridge it wouldn't cool, took over 2 hours to start blowing cold in the fridge, the freezer worked just fine but I was scared all the food would go bad so I took everything out again to the old fridge and called Sears. They will be bringing in a new one and hopefully it's not a thing with all of them.

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    Verified purchase
    Customer ServicePrice

    Reviewed June 2, 2018

    I purchased this refrigerator (Kenmore Elite French Bottom Refrigerator) in November 2014 at Sears. I also bought a three-year warranty since it was an expensive item. After about six months the refrigerator stopped working and I called for service. It took almost 2 months to get it replaced after many phone calls and aggravation.

    Now in 2018, the refrigerator and freezer is warm. I called for service and I have an appointment for two weeks from today. This is crazy. After many attempts to contact corporate I got nowhere. I called a local appliance store who handles Kenmore which is an LG refrigerator and he told me that the compressor is gone or you have a Freon leak of which both are expensive to repair and not worth the money. It is very labor intense due to the design. They said they see this all the time with this model. I expected to get more than four years from an expensive appliance. The tech told me that they are made very cheap (South Korea) and parts go very easily. My opinion is this is consumer fraud. You can't expect us to buy a new refrigerator every four years. I know things go wrong but this is a manufacture defect in the design of this refrigerator and the consumer shouldn't have to pay for it.

    I believe LG will replace the compressor but the labor is at least $1000 and that's if there aren't any other parts that need to be repaired. It also needs to be done by an LG tech and this can't take 6 weeks at best. This also doesn't give me a guarantee that it will last another year. When I called Sears all they were interested in getting my appointment scheduled and to sell me another warranty and then ask about my home-improvement. What help can I get. I will file a complaint with BBB and the Attorney General and Consumer Protection and I will try to get the news media to investigate. What a rip off. I hope someone reads this and responds to do the right thing.

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    Verified purchase

    Reviewed May 13, 2018

    We have a Kenmore fridge model number 106.59702993 serial number SK3956975 manufactured in 10/2000, last Thursday night we were awaken at 2 am by the smoke alarms. The fridge compressor electrical connector was smoking filling the room. We unplugged the fridge which hasn’t been plugged back in, we have found several videos online of this type of fridge fires. Yes the fridge is 17 years old, but we would never expect the fridge to catch on fire, but simply stop working.

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    Reliability

    Reviewed May 8, 2018

    I have had a Sears Kenmore refrigerator ever since I started buying refrigerators and that has been about 50 years, give or take a year or two. They have always been reliable and I have never had a refrigerator that did not perform as promised. The value for an enduring refrigerator and as long as I keep a refrigerator, that is until it dies, is great.

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    Reviewed May 7, 2018

    Buy the insurance if you get a Sears Kenmore. Three years and 1st year the fan broke. That would have been $300.00. 2nd year it wasn't getting cold enough. Afraid to use door shelves. Someone came a few times and finally adjusted some lever in freezer making it cooler in fridge. 3rd-year ice maker broke, they replaced it. Very unhappy with this and really can't afford to buy another. Be careful buying this smaller fridge. My insurance is out now and wonder what will go next. Save your money, Kenmore supposed to be good but it isnt.

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    Reviewed May 6, 2018

    My Kenmore lasted me for 20 years. I only got another Sears Kenmore for bigger size. The only problem was that ice cube distributor stopped working a few years ago and was too costly to repair. Otherwise it still made ice and water.

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    Reviewed May 5, 2018

    I have had Kenmore and two other Sears refrigerators over the last 30+ years. This Kenmore Elite side by side has been very good. I had one small maintenance problem a few years back and Sears come to my small town 83 miles from their service center and did the repair at no expense to me. The only problem I've had since is the fridge door handle is getting loose and I have emailed and spent quite some time online trying to see how to fix this. No luck to date.

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    Reliability

    Reviewed May 4, 2018

    I have had Kenmore refrigerators for over 50 years. They have always been reliable and gave me good service. I will purchare another Kenmore when it is time for this one to be replaced. The service department is reliable as well.

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    Customer Service

    Reviewed May 3, 2018

    Kenmore Elite 74043: I purchased this in 2015, on April 6 I realized neither the fridge nor the freezer were cooling. I had purchased the extended warranty. A Sears repair technician came out April 12 and ordered 4 parts. A dryer assembly, 2 evaporator coils, and a compressor. Today is May 3 and 3 of the parts have finally arrived but one of the coils was very poorly packed and I believe it may be damaged. If you call the 1-800 number you get someone overseas and they can't tell you anything about where your parts are. I was first given repair date of April 18, then 24th, then 26th, then May 4. When the Parts Dept. calls I'm not planning to reschedule the repair, I'm planning to purchase another fridge and we will discuss how Sears is going to reimburse me for my new fridge. No wonder they are in trouble!

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    Reviewed May 3, 2018

    I have a Kenmore Refrigerator (model 253.6000), purchased 11 months ago by my husband for our garage. It has quit working twice, thawing all of the food in the freezer. There is no garage kit for this model and no information in the owner's manual that informs the consumer that the unit will stop working in the summer and winter during extreme temperatures. I have been informed that it was manufactured by Frigidaire.

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    Reviewed May 3, 2018

    I have the Kenmore Elite French door model. It has more room in it than I have ever had in a refrigerator. You can see everything without having to move stuff around. Temperature controls are digital and show up on the top door frame. It will alarm if the doors are left open or if the temperature begins to rise. Great refrigerator.

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    Reviewed May 2, 2018

    Have a Sears Kenmore refrigerator with double doors and a bottom freezer. Very easy access to all shelves and very easy to clean. Freezer also easy to access.

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    Reviewed May 1, 2018

    We bought a Kenmore elite fridge about a year ago. We're very pleased with its performance and features. The fridge is very quiet and energy efficient.

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    Reviewed April 29, 2018

    This is a side by side Kenmore which is 10 years old or more (inherited from a family member). Works just great. But I find the side by side less able to store both frozen and fresher foods than my previous refrigerator, which had the freezer compartment on the bottom. Side by side seems to offer less space than top and bottom refrigerators of same overall size.

    Of course, another consideration is ease of access. If you're older, and have more difficulty getting down, then side by side makes sense. (I'm older, and I just used to pull a chair over to open the bottom freezer and scrounge around to get what I wanted out of it.) Side by side is easier to reach into, but the shelves are so narrow, I have to pull out multiple items to reach what I'm looking for. Consider how much you keep in your freezer compartment - if a lot, top and bottom may work better for you. If not so much, and you don't want to bend down (or pull over a chair like I did) for access, then side by side may be your best choice.

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    Customer Service

    Reviewed April 28, 2018

    Ice Maker is 'horrible' and drops ice everywhere. ALSO, They did not make any money on this one as they had 4 service calls from nearby cities and expensive parts to replace because it would not cool the refrigerator side. I am 86, in the past refrigerators would last many years. Not so with today's model of Kenmore Elite.

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    Reviewed April 27, 2018

    I purchased Kenmore appliances all my adult life and I have never been let down. I do not purchase for looks. I purchase for service. My current Kenmore refrigerator has a large upper freezer chest and it has an icemaker. I have never had to replace any appliance because it broke down. I have replaced because I upgraded to a better model. I would always look to Sears appliances before I looked elsewhere.

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    Reviewed April 26, 2018

    Kenmore Elite does not get cold enough to keep milk in it. Sears said it doesn't need to be colder. Put old refrigerator, which is much colder, in laundry room just so milk doesn't spoil. Running two refrigerator now. Will never buy another Kenmore.

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    Reviewed April 25, 2018

    Kenmore has always been a great product with great design. Very dependable and their repair service was superior. Sad how things have changed. I'm in the market for a new refrigerator as my Kenmore is almost 20 years old but still works very well!!

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    Reviewed April 24, 2018

    Most of my appliances are Kenmore brand. I purchased over 18 years ago and they are still working ok. The Kenmore dishwasher is the only one I would not recommend. Kenmore has been a great appliance brand for me.

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    Reviewed April 23, 2018

    It makes a lot of noise. The ice maker sounds like we are bowling. It works the opposite of weather. Hotter in winter. Colder in summer. It is a Kenmore about 5 years old.

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    Price

    Reviewed April 13, 2018

    I bought Kenmore Elite fridge. For only a couple of years, it has so many problems. First the plastic door holder broke, and they are not cheap to replace. So far I spent at least a couple of hundred dollars to replace them. Then the door near ice/water hold starts to rust. The worst quality fridge. If there is 0 star, I would put that as 0.

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    Customer ServicePrice

    Reviewed April 12, 2018

    I purchase Kenmore Elite refrigerator with bottom freezer 5/12/15 approx.: $ 1,500.00, the first few week foods on the shelves was freezing. I called Sears and after long waiting technician came and stated "the temperature has defect." He change the temperature from 0/37 to 8/46. The condition did not improved and I did call again, but fruitless. Now the refrigerator smell toxic odor and give me headache. I called Sears, and finally repairman arrived, and stated "the inside foam is defect. It needs to be replaced and cost $ 550.00." I told him this is manufacture defects as Sears has 10 years warranty for defects. He refused to replace the foam. I am very unhappy with Sears appliances, I cannot afford to buy new refrigerator, I am senior citizen with low income. This is abuse, unfair, and it is Sears responsibility to not sell defect appliances, instead take advantages from elders. Shame to Sears...

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    Verified purchase
    Customer Service

    Reviewed April 10, 2018

    We purchased four Kenmore applications 3 years ago… to my disappointment the refrigerator stopped working and I did not get an extended warranty. I thought if I was investing my hard earned money on a name like Kenmore it would last longer than that. But to my amazement even when I’m paying to have it fixed I have to wait 1 weeks to get it fixed. We took time off to get it fixed just to get a call at 4:00 that he’s not coming. Now we have to wait another 8 days before they come. I do not recommend anyone to purchase Kenmore appliances. We are not happy nor are we satisfied with their service or products.

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    Customer ServicePrice

    Reviewed March 28, 2018

    I bought a Kenmore refrigerator (freezer on top, model 106.6093) in October 2011. Six and a half years later the compressor no longer works. It would cost $440 to replace, plus labor and removing the old refrigerator. I will be buying a new refrigerator, different brand. I bought Kenmore products for years. Their quality has clearly deteriorated. Also, when I called about the compressor I was shunted to 5 different "telephone trees." I never reached a live person who could offer anything but the option to purchase a new compressor - after 6 years I no longer have a warranty, but certainly customers expect a refrigerator to last longer than 6 years.

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    Reviewed March 27, 2018

    I purchased a new home a little over a year ago. My ice maker and water dispenser quit working in my Kenmore refrigerator. Now a month later my Kenmore dishwasher does not drain. Repairman came out $175.00 and it is still not working. I will never purchase a Kenmore product.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed March 16, 2018

    We have bought Kenmore products for decades, but will never ever buy another appliance with the Kenmore name. After reading some of the reviews by other consumers, I think that Kenmore has “deceived buyers.” Kenmore appliances are not made by Kenmore. We bought a new refrigerator 2 years ago that cost more than $2,000. 9 months after installing this refrigerator the ice maker went out under warranty. It took more than 4 months for it to be fixed. Waiting for an ice maker replacement and then getting the wrong one and waiting another couple months for the right replacement.

    The service technician told us that the fridge was made by LG and that all Kenmore appliances were made by other companies. We then had problems with our Kenmore labeled microwave (1 month after the one year warranty had expired). I called Sears to complain and their customer service representative told me it was my fault because I didn’t purchase the extended warranty. She was so rude and wouldn’t let me talk so I ended up hanging up on her. Now one year later this now 2 year old, $2,000+ refrigerator has stopped working. I refuse to put more money into this fridge just to have it stop working again. We have a nephew that had this same fridge and had to replace it when it was 5 years old. This is unacceptable. Today we will be buying a new fridge.

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    Reviewed March 6, 2018

    I like Kenmore because it’s made by Sears and this white, wide top, side by side, frost free refrigerator is next day free delivery. It's with a 10 yr warranty which is the best deal I've seen in years.

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    Reviewed March 6, 2018

    My girlfriend always wanted a Kenmore refrigerator and it was tax time. We had a great deal and was going to get the one that had the see through front but decided on the one we got. I have always been told that they were a very dependable brand. I like that it was strong, looked like steel, had lots of capacity and had the freezer at the bottom. I'm just getting used to the freezer being switched around. However, the fridge dented my pocketbook.

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    Reviewed March 6, 2018

    Kenmore has below average craftsmanship. I wanted a refrigerator that had the freezer on top and fit into my space. I did not want an ice maker as I live in a 4th floor condo and did not want to worry about leakage to the apartment below. The door handle broke off after 1-3 months of use. I received about 6 handles from Sears while it was under the one year warranty but when the year was up Sears' only option was to buy the extended warranty. The refrigerator has worked well but design flaw of the handle was very disappointing.

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    Installation & SetupPrice

    Reviewed March 6, 2018

    Large freezer, able to fit several weeks of food, helpful for large families. Indoor ice maker and water, extremely nice feature. City water was filtered without an extra system being installed. And no extra freezer space taken up by trays. Large deep freezer drawers for extra storage. Adjustable containers in door made it easier for more storage in the main fridge. Allowing for bulky items such as milk or pitchers to be stored in the doors. Cleaning was simple, with parts all being removable. Parts dismantled and reassembled easily. Large and bulky making delivery difficult. However, replacement parts were expensive. Also, no color choices other than white were available.

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    Reviewed March 6, 2018

    There was a sale going on at the same time we needed a fridge and Kenmore was a name we recognized. It's just the one that we saw that looked like the right fit for our family, and this refrigerator hasn't let us down yet. Sometimes the door on our refrigerator doesn't seal closed the way that it should, though this has never lead to any problems. But this could probably be improved. But other than that, I like how well the Kenmore Refrigerator works, most of all. It also has the perfect amount of storage for our needs.

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    Installation & SetupReliability

    Reviewed March 6, 2018

    Mom always used and spoke positively about her Kenmore appliances. My initial expectations were met because the appliance was very nice and looked very good. The refrigerator was installed easy. Also, all the drawers and compartments were easy to understand, and clean. I like the reliability - never had refrigerator repaired. I like the ergonomic handle - easy to open & easy on the hand. I like the effective crisper drawer - keeps produce fresher. I like the temperature control dial, can turn temperature down when I am gone for an extended period. However, I would improve the length and width of some compartments on the interior door to fit a wider range of containers. I would also improve the seal on the door because it no longer seals closed as good as when it was new. I would make the entire refrigerator scratch proof.

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    Price

    Reviewed March 6, 2018

    I chose Kenmore because my mom has one. I liked the brand and it had features I was looking for. The price was good for the type of appliance it is. It is practical, easy, and slim. It has gallon door bins, adjustable shelving and door bins, 25 cu. ft. of capacity, frost-free freezer, built-in water filter, ice maker, can fit tall bottles and wide ones, tight sealing doors, humidity-controlled and clear crisper drawers, and adjustable spill-proof glass shelving. However, the stainless-steel is hard to keep clean, fingerprints are always on the fridge or smudges. And sometimes the drawers come out fast or fall out of the door, and small items slide around the door if there are gaps.

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    Reviewed March 6, 2018

    I buy exclusively Kenmore for all my kitchen and vacuum needs, they run good and I even have a 30 year old washer and dryer still working. I love Kenmore products and this frig is perfect, cools very well and it's big enough for my family size. I love the lower vegetable bins. I line them with white garbage bags so when they get dirty I change the bag. But when it's running the motor is somewhat louder than I would like since our kitchen is one room with living room and I have to turn up the TV to hear it.

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    Reviewed March 6, 2018

    Kenmore refrigerator was on sale and was the cheapest model for all the aspects of a refrigerator we wanted. It also was the biggest we could afford at the time so we had to make do. The refrigerator has plenty of space for everything you can imagine and keeps everything at the right temperature. It has a water dispenser and an ice maker too. Although I wish the freezer was a little bigger. It is smaller than the fridge. And I would have liked a different color but this was all they had. Overall, it has ran great and has definitely met our expectations.

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    Reviewed March 6, 2018

    It had the features that I was looking for and it also allows me to store more food with all of the extra capacity space. It has many innovative features and great features which greatly serve my food purposes. I like all of the extra freezer space as well as extra door bins and the two side by side refrigerator doors. I also like the way it cools at different settings. It also has a well-lit interior design and it is very easy to clean the glass shelves and allows me to separate fruits and vegetables.

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    Staff

    Reviewed March 6, 2018

    Sears had a lot of models we could look at in the store and the service plan was reasonable. I liked that the model we purchased had wire shelves rather than all glass shelves which was what we needed. Wire shelves were easier to keep clean and you didn't have to worry about scratches. I liked everything about the Kenmore refrigerator but it could have been shorter and wider for us short people.

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    Punctuality & Speed

    Reviewed March 6, 2018

    My Kenmore refrigerator was a second-hand gift from my father when he purchased a new, smaller refrigerator after my mother passed. The refrigerator works well for many years and is very roomy. When the shelves are arranged efficiently, everything fits nicely. The freezer had lots of space for food and ice and enough space for large soda bottles and multiple gallon jugs. The freezer freezes quickly and refrigerator keeps foods at a safe temperature.

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    Reviewed March 6, 2018

    The refrigerator had good reviews and was on sale. I had positive previous experiences with this brand and it is still one of the best because it never disappoints function for style. I like the glass changeable shelves and ice maker located in door along with the water dispenser and the vegetable bins hold a good amount of produce and the fruits and vegetables keep well with the lettuce is crispy, nice and cold. However, I would like there to be more size offerings without sacrificing the options available in larger full size models like ice making capacity. Especially for apartment living.

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    Price

    Reviewed March 6, 2018

    Kenmore was the cheapest when comparing it to other brands that had the same features. Kenmore is a trusted brand and this fridge was on sale. I was more concerned with the price and the value than what specific features it has. I like the features and the space in this refrigerator. There is plenty of space especially in the freezer which is great for my needs. But I wish it had sturdier shelving units and maybe it coming in different colors.

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    Reviewed March 6, 2018

    This is my first time ever owning a Kenmore. We just recently bought our house and the person selling it had just purchased the Kenmore and included it with the sale of the house. I love the side by side fridge and freezer. There is plenty of space on both. I also love the in-door ice maker. It is easy and convenient to empty when needed. The only thing I have an issue with is the slowness of the ice maker itself. Other than that, I absolutely love my Kenmore. I am, overall, extremely happy and satisfied with my Kenmore.

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    Reliability

    Reviewed March 6, 2018

    The refrigerator came with the home I bought. It was reliable and lasted a long time but wish it had a better defrosting of the freezer. Other than that I experienced no mechanical breakdowns in many years.

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    Reliability

    Reviewed March 5, 2018

    Kenmore was my choice over other refrigerator brands because it is well known and extremely reliable. I have read multiple positive reviews and my apartment came with one initially. I like that this model refrigerator is extremely cold, and has ice and water dispenser. The freezer keeps things ice cold and nothing gets too frosty. I like the efficiency as well. Doesn't make any weird or loud noises. Very quiet. But I would make the refrigerated side larger, or larger compartments for juice and milk, or tall items.

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    Reviewed March 5, 2018

    I have a Kenmore refrigerator in a rental home. There was plenty of room and I like the spacing on the shelves. I was able to move some of the shelving around as well to adapt it to my needs. However the freezer was too small and it did not have an ice maker. If I purchase another Kenmore I will make sure to have the ice maker a part of it, look for one with a bigger freezer, adaptability on the shelving and a lot of room in the doors for condiments. But the ref was fine that I always comparison shop and by the main model that impresses me the most at the time.

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    Reviewed March 5, 2018

    I bought a refrigerator in my price range. I just wanted a nice reliable fridge for all my food and I would have liked the freezer to be bigger. I like the look of my Kenmore fridge on the outside and the room it had for all my food. It was very lightweight, sturdy and very durable. I loved the shelf space it had and the door space for meats, veggies and fruits. I loved that fridge. The only thing I would change is for it to be bigger and I'd change the color because I like all black fridges.

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    Reviewed March 5, 2018

    At the time that I purchased this refrigerator, it was on sale. We bought this at Lowe's and it was a scratch and dent sale. It just had a small dent on the side. I really liked that it had a lot of storage space. However, there just aren't enough shelves. I wish this model had more shelves in the door and that it was handprint free. Also, I think it needs more freezer space. But I like the stainless steel.

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    Price

    Reviewed March 5, 2018

    I chose Kenmore because it has great features and a great price. I like that it looks nice and modern. It looks good in the kitchen. It's durable and keeps food cold. It is also spacious. It has more room than others. However, I would make the shelves easier to adjust. I would make the exterior shinier and smudge-proof. I would also make it easier to clean.

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    Price

    Reviewed March 5, 2018

    Wife and I needed a new refrigerator and there just happened to be a sale on Kenmore appliances and we both liked the color and it was available for immediate delivery. Price was right for me at the time as well. I like the large capacity with separate crisper drawers, large freezer compartment well-lighted, on-door compartments and the ability to switch the door to open either way. But make them easier to clean. I would also improve the door compartments to fit larger items on the door rack and lighting in the freezer compartment could be better.

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    Reviewed March 5, 2018

    We had Kenmore refrigerators when I was a child and I still like the brand. I wanted to continue to purchase Kenmore refrigerators since I knew from experience that they were good and reliable for my family. I am very glad that I purchased this refrigerator. I really liked the ice maker and water dispensary features that were offered on this model. But, I disliked the lack of space there was inside of the freezer. With a growing family, space needed for storing breast milk for my newborn, and doing meal prep, I need more space to store meals and other items. The freezer was large however not large enough for what my family needed.

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    Price

    Reviewed March 5, 2018

    I was always aware that the Kenmore brand was considered among the top brands and the pricing was better than comparable brands. I could get the model I wanted for the price I was able to pay. The delivery was also free. I had the side by side Kenmore refrigerator model. I liked the feature that allowed you to get water through the door without opening the refrigerator. I liked the specially air controlled containers that kept these vegetables and fruits fresh longer. I liked the adjustable shelves which made it easier to position my various foods. Shelves were easy to remove and easy to clean. However, I would have liked more room in the freezer for larger frozen foods. I sometimes found that I could not fit a large turkey or cake into the freezer. I also found the freezer part harder to clean than the refrigerator and get into the small spaces. Other than that, I was very happy with my Kenmore refrigerator.

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    Reviewed March 5, 2018

    I could purchase it thru Sears Outlet for reasonable price and I could adjust temperature for maximization for freshness. I also like how the shelves were spaced for easy access and the ice maker was quiet. I like the size of the refrigerator for a single person. I liked the size of the drawers and the freezer was roomy. But I would improve on the stainless steel finish so that it does not leave smudges and drips so easily and I would also improve on the humidity feature on the drawers.

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    Price

    Reviewed March 5, 2018

    Kenmore is a well known brand and been around for s long time. It has met my initial expectations but it is a little noisy when the ice maker is making and dispensing ice. I compared it to Samsung before my purchase and in the end the lower price swayed my decision. It has a good amount of storage room in the freezer and the ice maker always keeps us in full supply. I appreciate the clear movable shelves which give me the opportunity to change the configuration based on what I have in the refrigerator. But while the overall dimensions are 26 cubic feet I would like more storage in the freezer. The space is good, but would like it to be a little wider. Also the in-door pantry is good, but again not as spacious as I would like.

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    Price

    Reviewed March 5, 2018

    Happy with the Kenmore. I use it for a garage fridge and am quite happy with it. Works great and gets the job done as far as my needs go. It had lots of space on the inside but not too big so not get in the way and make kitchen look cluttered. Got real cold and kept food cool. Ladder door, storage, interior lighting glass, shelves, freezless and stylish with a modern look. Couldn't really ask for more, just store I bought it from would have had it black and not just white. Would recommend to anyone if looking for a good price and good fridge.

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    Staff

    Reviewed March 5, 2018

    I like that the Kenmore Refrigerator has a sleek style, good functions, long lasting, worth the money and great space for all produce. The company itself is very warming, friendly, social, and prepared for all and any questions you may have about their products. They are straightforward and upfront about their products and what they offer. So you get the proper one up front instead of having to purchase another one right away. My family has always used this brand and trusted it so based on their advice I trusted them as well. The brand has only gotten better throughout the years and is only getting better as well as their products and technology behind them as well as basic functions.

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    Price

    Reviewed March 5, 2018

    Kenmore is a well-known brand. We have always heard that Kenmore is a great product and even when I was a child, my parents bought Kenmore appliances. We have a very small kitchen and Kenmore was one of only a few products that had the right size that we needed. We couldn't beat the price at the time and my parents had a Kenmore refrigerator too. Our Kenmore refrigerator lasted 10 years with 2 kids and a husband that were constantly opening and closing it. It was also very spacious to keep a lot of food and it never leaked like the refrigerator that I have now. But we would have liked an ice maker instead of having to make ice cubes on a daily basis since there's 4 people in my house. Nevertheless, we would buy a Kenmore again.

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    Price

    Reviewed March 5, 2018

    I was broke and needed a refrigerator. I found a used Kenmore refrigerator and was what I could get at the time. It was great and beautiful compared to not having one at all. I was just glad to get one. I liked that the refrigerator was spacious and cheap.

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    Reviewed March 5, 2018

    I purchased a Kenmore Refrigerator bc it was the price I could afford to spend. It was a self defroster and it had adjustable shelves. All the drawers were clear so you could see what all was in them without having to search a whole lot. But I disliked the fact that it was a off white color and it was actually too big for the space we were trying to put it in...so bc it was too big had to leave it outside. After using Kenmore I can say it was really a good fridge and would buy that brand again.

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    Price

    Reviewed March 5, 2018

    I liked the fact that the Kenmore Refrigerator had rollout trays and that the bins were clear. I also liked the shelves on this model. The light inside was nice. It was more clear and brighter than the other models. However, one of the things that I didn't like was that the doors are hard to keep open. Nevertheless, I chose the Kenmore Refrigerator due to the overall appearance of the brand versus the other brands and the price was enticing as well. I also liked the fact that it was the color that I wanted, stainless steel.

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    Punctuality & Speed

    Reviewed March 4, 2018

    When we were shopping, we were on a budget and wanted to get the best we could for the money that we had and at that time purchasing a Kenmore seemed like the best choice we could make. Our refrigerator lasted a long time without any problems. Also, it had plenty of space and everything fit nicely. If I had a larger family I may have liked a larger size if one was available but at the time I liked it just the way that it was.

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    Price

    Reviewed March 4, 2018

    I liked the size of the Kenmore refrigerator. It's not too big, but it's still able to fit all the food I would like. I really like how simple it was, and what it looked like. I really like the color of it, and that it has an ice maker. I like that it has a place to put cheese, and a place to put butter, fruits and vegetables. It's very functional and I thought it would be perfect for my family. It wasn't too horribly expensive too. I wish it had a water maker attached though. It's also not as easy to clean as I would like. I would also like for it to have the ability to change the temperature in certain places.

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    Reliability

    Reviewed March 4, 2018

    Love the brand. I have been a Kenmore customer since I moved out on my own. Both my parents and Grandparents were Kenmore lovers. I have had both washer and dryers as well as stove, microwave. I have never had the brand fail me. I have even purchased Kenmore appliances used due to their reliability and my inability to afford a new appliance. My fridge has even cooling. No warm spots. There is also more than enough room for all of my needs. The height is good, all my bottles and jugs fit upright, no laying things down so the contents can leak out. It's also easy to see what you're looking for.

    I like the ability to change my shelves to fit the needs, such as the holidays fitting all the pies, desserts and salads in and still having room for all the regular fridge items. However, I don't like the plastic shelf barriers. They should be metal. So if something is a bit large it just bulges instead of breaking. I don't care for shortness of the drawers. I thought they were longer so things like stalks of celery and bags of carrots fit without trimming them.

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    PriceEase of Use

    Reviewed March 4, 2018

    The Kenmore refrigerator was purchased because it was the best price among those that I looked at. It has lived up to my expectations as an extra backup refrigerator. We didn't want to spend an exorbitant amount on a extra refrigerator that would be out of sight in our garage. The store we purchased it from was running specials on several brands and the Kenmore seemed to be the best value at the best price. The refrigerator had what we needed to keep our overflow food and beverages cold as well as a little extra storage space for frozen items in the freezer section on top. It had a good bit of space for a standard refrigerator.

    However, the inside of the refrigerator sometimes took some clever maneuvering when we had large items we needed to put in it or more than the usual amount of food/beverages (when we were preparing for a holiday or entertaining). I wish the compartments and drawers in that refrigerator were configured a little more flexibly and usefully.

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    Price

    Reviewed March 4, 2018

    The Kenmore brand is one I trust more so than others and it has always met our expectations in refrigerators and other types of appliances. It also has better prices. It had ice & water in the door which had filtered water which made it better than using the kitchen sink. But small freezer side, would not do a small side by side. I would make the shelves more easily adjustable and have the temperature easily more adjustable and offer it in more colors.

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    Reviewed March 4, 2018

    Kenmore is a reliable brand. I've had this fridge for more than 10 years and it's been working great and no issues at all. I like the pizza holder, ice dispenser, the color, and size of the fridge. The filter is easy to replace. Once it turns red you need to replace it. I also like how easy to open the fridge and the ice dispenser is easy to clean. But I don't like how hard to move the refrigerator and we had to put something underneath just to push it easily.

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    Reviewed March 4, 2018

    The ice maker is very easy to maintain. We change the filtration as recommended by Sears. Our crispers keep our food fresh very well, the freezer is excellent, we have different compartments. However, I would improve the outside ice delivery service, so your ice can be crushed or normal size cubes, a third addition to the Kenmore. We have been married for 45 years, raised 4 children, my spouse was Army for 20 years and we took our 2 Kenmores wherever we went, some have 220 watts which is what Europe uses. That was a great help so we did not have to purchase transformers overseas, we have always had two Kenmores as we like to shop at the Military Commissary and get a great savings along with our wonderful Kenmore refrigerators.

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    Reviewed March 4, 2018

    The Kenmore refrigerator was the cheapest and had the best ratings. It was silver and had the ice machine along with the water filter. It had many drawers and shelves for all my food. I could store a turkey in there along with a ham. It was amazing. I could feed so many people with the little space that I had. They also had a wide variety of colors and makes and models to choose from like ones that had the ice machine, ones that had a top freezer and bottom fridge, ones that were side by side, ones that had grooves and ones that were straight. It was a really nice refrigerator.

    However, even though it was very easy to clean, I didn't like how easy it was to get dirty. Also, the freezer was smaller than the refrigerator. It was inconvenient because I buy a lot of frozen things like TV dinners and warm up-able burritos. I don't have a lot of time so I usually use the microwave and pull things out of the freezer but it was small so I couldn't fit as much things in there as I wanted. I wasn't sure how much space I had so I couldn't go normal grocery shopping.

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    Price

    Reviewed March 4, 2018

    The initial reason we choose Kenmore was first because they received really good reviews, second their price was really good for the features they offered and third the overall durability. The refrigerator we bought is a side by side refrigerator freezer combo and it looks very good. It came with a built in water filter and ice machine. The water filter is a very big deal for me since I drink a lot of water. If it had a couple more cool features it would be nice but I am very impressed with it.

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    Reviewed March 4, 2018

    I needed a refrigerator and I reviewed all the newspaper circulars to see which stores had the best price. I also did an online comparison to follow up. It was the right size and had the right compartments that I needed. It also kept things at the right temperature and it had enough shelves in the fridge part. It had all the things I was looking for and was easy to clean. I liked all the features of it.

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    PriceEase of Use

    Reviewed March 4, 2018

    Door storage was fantastic. Ice maker did not take up a significant amount of door space. Being able to alter the configuration of shelving was a nice feature as well. However, will never buy a side-by-side refrigerator again due to lack of freezer space. We have chosen to move to another model but did not purchase a Kenmore in the last purchase. Cost of the refrigerator and the competition of other refrigerators examined was well within our range. We also chose this refrigerator because it was our first personal refrigerator purchase and seemed to be a great purchase.

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    Reviewed March 4, 2018

    I like the ice maker, glass shelves, deep doors, sliding shelves, extra drawers for vegetables, and it can store closer to the wall. But I wish they make it easy to clean and have different temperature for veggie door and also meat door. The door doesn't seal good, and I would like a cooler place for milk, water in the door, filter for water, and different choice for colder parts of refrigerator. It also needs a bigger freezer. I also would like a bigger butter container and a bottom freezer with a sliding door. I would like to get another refrigerator that is smaller with a bigger freezer.

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    Reviewed March 4, 2018

    The Kenmore ref was included in my apartment rental. I like the door shelves, pull out shelves, crisper drawers. The freezer is spacious and the refrigerator has wire shelves, easy for cleaning. But it needs a water filtration system and ice maker. It also needs to have shelves in freezer and drawers that pull out more easily. Nevertheless, I would purchase another Kenmore in the future. It has met my expectations.

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    Price

    Reviewed March 4, 2018

    Economical, enjoyable, and convenient. The Kenmore had the features that I wanted within my price range. This is why I initially made the decision to purchase the particular model. In terms of the brand, it is known for quality and this is why I was comfortable choosing one of their products and it has met expectations. I like the styling of the refrigerator. It fits in well in the kitchen and looks good while being functional and doing its job of keeping the family's food fresh and cold. I also like the water and ice dispenser because it makes it easy and convenient to get filtered water and I don't have to worry about keeping ice cube trays full. However, sometimes ice forms on the bottom and makes a mess in the kitchen. We haven't figured out exactly why, so I wish they fix this issue and make it so that it doesn't leak water inside and cause this issue.

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    Reviewed March 4, 2018

    The Kenmore 51783 stood out to me from other fridges because of the features and it has been a great refrigerator for me so far. I have enjoyed my time owning it so far and it does a good job. I have always enjoyed the Kenmore brand in the past and I hope to buy another fridge from Kenmore in the future.

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    Punctuality & SpeedReliability

    Reviewed March 4, 2018

    I like the Kenmore brand and it is usually reliable. It lasted longer than previous refrigerator. The refrigerator has deep shelves in refrigerator side that are easy to clean. The ice maker produced ice quickly and they never had an odd taste like previous ice maker. The refrigerator held temperature well. But the freezer side never seemed big enough. Also, I did not like the lights inside the refrigerator. Melted the light fixture when it did not shut off when door was closed and ruined food on top shelf by light. It is somewhat easy to get someone at Kenmore to fix any issues. The light issue was solved within a few days- although I wish I waited a year to get the new refrigerator with the new light design. The new models have a different light with LED.

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    Reviewed March 3, 2018

    The Kenmore refrigerator kept everything at the right temp, always worked and had it repaired only once and that was under warranty. And it was also the best warranty I have ever seen and would do it all again. It has better than met my expectations.

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    Customer ServicePunctuality & SpeedReliability

    Reviewed March 3, 2018

    I always choose Kenmore because of the service provided by Sears. They are very prompt. Also, I have always found all Kenmore products to be reliable. In fact, I don't remember ever needing to call for service with that unit. But I do remember how easy it was to clean and maintain. No need to refer to the manual to determine where everything belonged. In addition, Kenmore styling remains current and the unit doesn't look out of place after several years of use.

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    Reviewed March 3, 2018

    With the Kenmore Refrigerator, I loved the double door, ice maker cubic feet/capacity, adjustable shelves. However, the interior light bulbs could be more reachable and the freezer could be brighter. Also, the motor on the water does sometimes get noisy. Nevertheless, I've always chosen Kenmore products and I've been very satisfied with their warranty and replacement policy even on older products. I have a particular product of Kenmore that I have used for 10 years in my business.

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    Reviewed March 3, 2018

    It was stainless steel looking and I loved the ice maker on the freezer door. The freezer door had many shelves and was spacious. The ability to move the shelves in the refrigerator part was most appealing because I buy different sized containers. Also the dimensions fit perfectly in my kitchen. I have owned Kenmore previously and the company has never let me down. I've bought different refrigerators on the cheaper side and I can honestly say I'd rather pay more for a Kenmore. I have a Kenmore washer and dryer too, with stainless steel look to it too. So I wanted everything to be made from the same manufacturer.

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    Reviewed March 3, 2018

    The refrigerator was on sale and Kenmore has a good reputation. They have been around for a long time. It kept things cold and was quiet. Moreover, it was pretty. However, the ice would get stuck sometimes and it was a pain. Ice would fall out onto the floor. It would beep. I think it was faulty in that department. It happened a little too often to be normal.

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    Price

    Reviewed March 3, 2018

    It was a really good fridge with great control settings. I also liked the size and also the direction in which it opened because my kitchen is not that big and I needed a smaller fridge. I like the level of the shelving the fridge had which was wide enough and had a certain depth that I appreciated. I like the color and overall size of the fridge. It was also multi-functional which was a plus for me. I like the sale price and I also liked that it had a warranty. They also had a special for free delivery which was very appealing. However, the freezer was smaller than I liked. I also didn't like the lack of colors that it came in. I felt like it could have offered more modern color schemes. I felt like it could have been a little bigger width size too.

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    Punctuality & Speed

    Reviewed March 3, 2018

    Kenmore is the house brand for Sears and we're proud to supported the store. My husband and I worked there and got a nice ten percent discount. I enjoy having filtered water that supplies my awesome ice maker & water dispenser in the door. Beautiful glass-like shelves shine like diamonds. Although, the ice maker has a fragile which has to be handled with great care. Also, it frightens me almost every night when the ice maker makes a very loud sound as it drops a load of ice into its bin. I do appreciate though that the ice maker quickly replenishes the ice intake as soon as some come out from the dispenser. Arm to turn it off & on. The repairman replaced a motor/part in the door & left it hanging loose.

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    Reviewed March 3, 2018

    I would pick a stainless steel but I pick a black Kenmore refrigerator instead which I love. It had an ice maker, a lot of space and a lot of shelves and two crisp container. There was enough room in the freezer area for the meat and anything else that need freezing. When you open it up the side door has a lot of space and a place for your eggs and butter. I love the space, the coolness the refrigerator stayed and how wide the refrigerator was. I like Kenmore brands. I think it's the best out there and that you couldn't find a better brand.

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    Reviewed March 3, 2018

    I like that Kenmore is a trusted brand with a strong tradition. I also chose because of previous experience with the brand. This is the brand we had in our house growing up. It's a sturdy fridge with a good amount of space and drawers to hold a variety of food. I am pretty happy with it as a whole.

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    Price

    Reviewed March 3, 2018

    I've owned many Kenmore appliances and have found them to be economic and reliable, the price was good for the size and features on this particular fridge; looks, reputation, ice maker and water dispenser in the door, room inside and lighting. A lovely, roomy efficient refrigerator. Clean lines, ran very quiet and consistent. Just a great addition to my home and kitchen. I also liked the store, delivery service as well as the warranty. But, I had it looked at for a couple of issues. The ice maker and dispenser seemed to be just part of that refrigerators MO. I loved it regardless as it was so lovely. The water filters were pretty costly however. The ice maker would freeze up and not dispense ice. I had to turn it off, open freezer door and wait for ice maker to thaw.

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    Price

    Reviewed March 3, 2018

    Kenmore is reputable than most brands in the market. It is a great product for food storage and it had lots of room to store food to keep cold. It keeps food fresh from spoiling. I like the tray space and the freezer space altogether. My refrigerator has a nice white color that I would recommend to others looking to buy a Kenmore. The price of others as most models are cheaper but don't come close to a Kenmore refrigerator. I wished Kenmore had much more space to store food to keep it as the model I have has limited space for tall items. My expectations would be the use of smart technology in the future years to come. I don't see any other brand come close to a Kenmore because they have a shorter lifespan.

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    Reviewed March 3, 2018

    The refrigerator must be long lasting and energy efficient, and all of the Kenmore brands had these features. Plus I have specific size requirements and Kenmore had the only refrigerators that I trusted that would fit in my home. But I really do not like the ice maker in the freezer. I do not have a water hook up in my home so I can't use it and it takes up too much space in my freezer. But it lasted a very long time and I was sad to have to replace it. I ended up getting another brand because they did not have the refrigerator needed as far as size went.

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    Price

    Reviewed March 3, 2018

    This Kenmore refrigerator was on sale and I needed it. I bought it because it was cheap and it was the one I could afford. But it was overpriced even on sale. I dislike the general aesthetic though. It's plain ugly, it's like a box. The magnets fall off easy. Moreover, the light burnt out as soon as I got it home. On the other hand, ice maker and door handle works really well. Freezer keeps the ice cold and refrigerator keeps beer cold and food fresh and cold. ;) But sometimes it freezes everything on the top shelf.

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    Reviewed March 3, 2018

    Kenmore has always been a trusted brand in my family. It’s the only brand we have ever used. As far back as I can remember we always had a Kenmore refrigerator in our home and in my grandparents’ home as well. I love my Kenmore refrigerator. I like the space in the fridge and I love the color and design as well. It’s great investment for my family. I can always find enough space for all my groceries or whatever I need to put in my refrigerator. It seems to be a perfect fit for me. The size is great and it works perfect. I would recommend it to anyone who needs a great refrigerator.

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    Sales & Marketing

    Reviewed March 3, 2018

    I liked the good quality and name recognition. I saw a great advertisement regarding Kenmore when I was looking for a refrigerator that really swayed me. I wanted a dependability refrigerator and Kenmore seemed like a good choice to me in that regard. It kept my food and other items at a constant temperature that was cold enough to prevent my food from going bad which is exactly what I wanted it to do. However, it is scratched easily when in daily use and it scratched the floor as well whenever I tried to move it. It is costly to repair as well. I had it break down once and it cost an arm and a leg.

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    Reviewed March 2, 2018

    I bought the Kenmore refrigerator because I was in a pinch and Lowe's was having a sale on it. It meet my expectations. I had the fridge for several years before it had finally had enough. I liked how the door opened on either side depending on which kitchen I had it in. I liked the multiple storage cubbies. The freezer was big and it had a nice light. But maybe make the fridge a little bigger. It also didn't have an ice maker.I disliked the color and the shelving had weird spaces. The material on the outside of the fridge seems to get stained easily but I didn't care for the textured feel of the handles.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed March 2, 2018

    I hate Kenmore and will never own another now. I bought it because of good reputation and service agreements. But what I got was a huge clump of garbage and I've finally learned my lesson after 5 appliances. Ice maker, defroster, handy drawers irritating. Ok as far as ease to clean up spills. Sometimes cold drinks would be frozen instead of cold. Noisy, cumbersome and the water had dirty specks from the tubing. Do not buy! It was through Sears bought extended warranty that would not cause me to pay when I had no money. Their service people made life absolute hell and I had to go through 4 different service calls and complaints to get it to work. They also act like stalkers and are never on time resulting in clientele delays where I compensated 60.00 hour time after dealing with Sears garbage.

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    Price

    Reviewed March 2, 2018

    I chose the Kenmore refrigerator because of the price. It was on sale, so it was affordable for me at the time. It was white, so it matched my other kitchen appliances. It was large enough for my large family and it fit the space I had. I liked the easy access to things on the shelves and was easy to adjust the temperature for the refrigerator and the freezer compartment. The drawers were nice and large enough to put a lot of things in them as well. I had a top freezer on the one I had. But I would prefer a bottom freezer because I accessed the refrigerator section much more often. I didn't like bending down to get to the thing on the bottom shelves.

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    Price

    Reviewed March 2, 2018

    We always look for the brand Kenmore as it has always been dependable and we've never had any problems with that brandmaker. The price was perfect for our budget, the style was exactly what we were looking for and it had an ice maker. We like the double doors & it's lasted over 30 years with no problems. Though I'd like them to have wider freezer side and a different color such as white since mine is an ugly almond.

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    Reviewed March 2, 2018

    The only reason I chose this Kenmore refrigerator was because it was cheap. I bought it used since I know it would be cheaper than buying it at the store. I spend only 500 dollars on it and I really like it. As long as it's not making my food bad I am happy.

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    Reviewed March 2, 2018

    I have always grown up with Kenmore appliances. My parents used them without any trouble and I've used them without any trouble. I have used dishwashers and several smaller appliances. When there was an issue their warranty took care of everything. I like that my is fridge stainless steel, side by side, charcoal filter, and good size for me to store my groceries. I also like the controls on the front of the refrigerator. It is easy to clean and put back together.

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    Reviewed March 2, 2018

    Kenmore is a brand that has been around for years and has my faith in it. The brand is held highly and the quality name makes me feel good about the purchase. The refrigerator and freezer do serve the purpose that they were purchased. It has a nice amount of room for storage in the refrigerator as well as the freezer. The freezer has an ice maker that makes ice but it clumps together. And even with a new filter the ice maker makes ice that taste like plastic. But I expect the refrigerator to last many years to come.

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    Reviewed March 2, 2018

    Kenmore was the brand used in our apartment and that was my first Kenmore experience. When we moved to our house we purchased the same model. Bonus it was on sale. I like the ice maker and bright lights. It is easy to clean which is awesome since we have a toddler who touches everything. The fridge runs quietly even when making ice. But always could use more freezer room. Not really sure how to have that without getting a bigger model. All in all we enjoy it.

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    Reviewed March 2, 2018

    The refrigerator had plenty of features that I was looking for. It fit in the available space in my kitchen and it had a built-in ice maker. I like the convenience of having the freezer on the bottom. It makes it easier to find things in the fridge part, because it's eye level. I have back problems, and having the fridge part on top prevents me from having to bend over as often as I would if the fridge was on the bottom. I also like the automatic ice maker, as well as the color. My kitchen is done in black and red, so the availability of a black fridge goes along great with my decor. I have had it for many years and it still works perfectly. I will most likely buy another Kenmore when it stops working.

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    Price

    Reviewed March 2, 2018

    The first thing that I liked about this Kenmore Refrigerator was the price. It has a ton of shelf space, deep door bins and has the efficient cooling system that keeps the food really cold. All of the shelves are adjustable as well. I like most of the features but there are some that are not needed. I don't particularly like the style of glass shelving in this refrigerator. Another thing that I didn't like was the storage space. This unit only holds 20 CF, I was hoping for 25. Nevertheless, we are very pleased with this model. It actually exceeded our expectations and we look forward to having it for the next 10 years.

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    Price

    Reviewed March 2, 2018

    Kenmore refrigerator was a good price. It has side by side doors which are needed for it to fit in a space that is across from other appliances and where it is needed that is smaller than new kitchens. It is big enough for my needs. It also has a good ice maker and filtered water dispenser. However, I would prefer more room for larger foods. The freezer is a bit narrow and the shelves are not as stable as I would like. They fit in holes in the sides and come loose at times. But the shelves are adjustable which is essential to fit in the things I need to store and the ones in the door are convenient as well.

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    Price

    Reviewed March 2, 2018

    Met my want list and was the largest option. It had every feature that I wanted. Plus I prefer to stick with the large brand names that have been around for a long time like Kenmore. It's a trusted brand. I like external, filtered water and ice machine. Also freezer drawer on bottom and double French doors on top. It also has lots of interior refrigerator space. Loved the extra slide outs in the freezer compartment. Loved fridge and would still have it if we hadn't moved and it would have fit in the new house. Wish the stainless exterior was easier to look less smudged. Also cost of filters was way too high.

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    Reviewed March 2, 2018

    Kenmore is a trusted brand and I don't think there's many brands out there to compete with Kenmore refrigerators. The refrigerator runs forever. It is very rare that they ever go out or have anything happen to them. But I would definitely look into making them more childproof for all refrigerators and not just the fancy ones. I would also make the inside of the door more sturdy where the condiments and the butter go for they are easily broken. But overall, it has met every expectation and I was very pleased with the outcome of our experience with Kenmore refrigerators.

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    Sales & MarketingPrice

    Reviewed March 2, 2018

    I had good sales experience with Kenmore. It has good quality and lasts longer than most brands. It is also a good brand to help save on electricity and keep food fresher longer. There is a variety of fridges to choose from, big or smaller styles, and parts are easy to get and is an American-made product. They have great prices and don’t have to replace less than five years. I like that it is big and has lots of storage. It has three drawers and keeps things cold long. Food stays fresh longer. It has a big freezer and I like the white one the best. But I would make more colors to choose and have a ice maker on more models. I also would like to see more drawers in the fridge and the light could stay on longer. It needs a temperature control you don’t have to control so food doesn’t freeze at all and a little more space in the freezer.

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    Reviewed March 2, 2018

    The Kenmore Refrigerator was on sale, looked very nice and easy to upkeep. It went very well with my kitchen layout and saved some space, and fit into the home I was at at the time. It also looked good with our other appliances. However, I dislike how small it was, there was a ice maker but it didn't work well and took up a lot of the room in the freezer which wasn't ideal. Also, it would hold onto finger marks or stains on the inside. Nevertheless, I like the pull out drawers. When it was brand new it looked sleek. It held a lot of food and had a good amount of space to be able to have lots of different foods in specific areas of the fridge. And I would purchase again.

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    PricePunctuality & Speed

    Reviewed March 2, 2018

    My parents bought Kenmore from Sears so when I needed a fridge I went to Sears and bought the same name brand. It was really the main brand that Sears sold so that is where they took me. It was a good fridge for the price. The fridge looked good and the exterior was easy to keep clean. It was durable, lasted a very long time and took a beating and managed to look good. Moreover, I liked the removable shelves for easy cleaning. However, the main shelves were not easy to remove or change. When something spilled in inside, it would often go down the back where I could not see it and pool underneath the crisper containers. In addition, some of the larger items did not fit well in the fridge.

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    Price

    Reviewed March 1, 2018

    I researched several brands of refrigerators and Kenmore has always been a good brand for me. My expectations have been met and passed. I found this one on sale and the price was very good. I like the three doors and I like the freezer on bottom so I can reach everything, like ice maker tray. I also like the stainless-steel color, the adjustable shelves inside and the separate vegetable and meat compartments. It provides what I need. But the freezer could be a bit larger because I freeze a lot of food.

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    Price

    Reviewed March 1, 2018

    My Kenmore kept all the food, especially the produce and dairy, fresh and maintained good cold temperature and had nice outward appearance. However, many of my bottles had to be stored on their sides because they were too tall for the shelves. I would want more shelf height options and spacing options on the fridge door so that I could store more soda and wine. The price was good for the quality product I received and I saw many Good reviews. I liked it when I saw it in the store and it performed as reviewed in my home for a number of years. It's a practical reliable appliance.

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    Installation & SetupPrice

    Reviewed March 1, 2018

    The Kenmore refrigerator for the cost and install to the next day delivery was well worth the money and had all the extra space needed to get the job done. I am a loyal customer of the Kenmore Brands and I will always have it as a first choice but also a Maytag refrigerator for the second choice. Kenmore refrigerators to be honest have a great reputation for making and designs based on everyday normal function of our fast paced lives and offers great return policy. Outstanding quality products.

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    Reviewed March 1, 2018

    I choose to go with Kenmore because the brand was a name I recognized as being around for a while and it was a price I could afford. My previous refrigerator was a lesser known brand and I had a lot of problems with it. I like the Kenmore ref's size. It has a milk/gallon-sized spot on the door which is my favorite feature. No digging through to get to the milk. I also like the adjustable shelves! I wish the bars on the shelves of the door was a little sturdier though. Kids broke one the first week. They seem to break easily but that is true with most refrigerators. Also, I miss the holder for cans my previous refrigerator had. Overall, I'm totally and completely satisfied with this refrigerator! But I'm totally and completely satisfied with this refrigerator!

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    Reliability

    Reviewed March 1, 2018

    I chose and always use Kenmore because it has always worked for me for a really long time and has always met my standard. It's very reliable and I love how big and spacious it is. But the thing I disliked about it was that the freezer and the bottoms drawers are kinda small. Could have been a little bigger. And I wish there were more colors to choose from. Other than that, it's the best refrigerator brand I've ever owned.

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    Reviewed March 1, 2018

    I like how well made it is. It really has great materials and the build quality to match. It has served me wonderfully and I am very glad I chose it. I am surprised it has so much to it given it's just a fridge. However, I don't like the size of it, but it is alright because it fits where I need it to. Often times I will have a milk jug too tall, or wasted shelf space due to too much open height. Kenmore really has outdone my expectations. It is a great brand and compared to others it seems better. I chose it based on availability, but I'm kind of glad it was what I got after all.

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    PriceReliability

    Reviewed March 1, 2018

    I really liked its price and its finishes that looked good material and high quality. It was a bargain and a good value for my money that I could invest. It is a very reliable refrigerator, small but does its functions well that are to cool and freeze my products. To be a mid-range brand it worked well for me. The fact that its doors are small is what displeases me about the model. I would have liked some doors more in line with my needs that would occupy more space for the products.

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    Reviewed March 1, 2018

    I had a new house built and the Kenmore Refrigerator was one of the models that the builder offered. I like that the Kenmore Refrigerator has a big storage and easy to clean. It also holds gallon jugs in the door and the coils do not hold the dust in the system outside making it a cleaner running refrigerator. The refrigerator runs great and still does.

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    Price

    Reviewed March 1, 2018

    My previous refrigerator stop running and the Kenmore was on sale and I was fortunate enough to buy it. It was the right price and size that I needed at the time of purchase. I enjoyed it. I like the space inside, the shelves and the vegetable trays. I also liked the freezer space as well.

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    Reviewed March 1, 2018

    I was well acquainted with brand, and had used Kenmore washers in the past. l like my GE profile refrigerator better although l like the smooth surface of both the refrigerator and the handles for ease of cleaning. I like the large capacity refrigerator section and very large freezer section. There's various options for ice and water. And nice, roomy bins and in-door egg holder. But it doesn't seem to cool as well as other brands I have used in the past and the model I have does not allow for versatility of adjusting shelves to different heights to accommodate tall bottles, etc. Will probably not purchase brand again.

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    Reliability

    Reviewed March 1, 2018

    The history my family has had with Kenmore keeps me coming back. Its quality products are always dependable and work to my needs. I haven't had to worry about maintenance because they last. I trust the Kenmore name because it’s been around for a long time. I like the fact that it stays cool when the power goes out. Kenmore is reliable where others are not. There are too many fly by night appliance fads and Kenmore doesn't do that. We are consistently happy and surprised. However, I would include more settings and maybe a deeper space for the freezer area. It also needs a better filter for the water and ice makers that is easier to change.

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    Reviewed March 1, 2018

    I purchased a Kenmore for several reasons. It is a brand that has great name recognition. I was looking for a smaller width refrigerator and the Kenmore line had a size I needed and had all the special features I was looking for even though it was a smaller size. The water filter is easy to change because of its location. Glass shelves are important too. They are easy to clean and so much better than the wire shelving. The vegetable drawers are deep and I like the fact that they are clear. The refrigerator is super quiet too. The ice maker really does a good job too. The location of the ice bin on the door is a feature I appreciate. I'm able to see the quantity of ice and I can also remove the bin easily if needed! I just really wish they would have several lights in the freezer. For some reason I always manage to block the light with my placement of the frozen items. I also am not happy with the bottom door shelf. I find that the depth is a little too small.

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    Punctuality & Speed

    Reviewed March 1, 2018

    I like the refrigerator's ability to make ice and to change degrees on the freezer. Additionally, I like how the lighting works in the fridge. The separate compartments are a nice touch as well. Stainless steel is a great addition and the added drink dispenser is great too. I enjoy the spaciousness of the freezer and the fridge and like that it is easy to keep clean. But I would prefer if the fridge didn't smell occasionally and stopped leaking. I also wish the fridge had an easier operation and better repairs for leaking. I wish the space was somewhat bigger too and that it will become smart compatible in the future but for now it fits my desires and I enjoy the space it has. The fridge allows me to store anything I need and the freezer has easy access.

    I picked Kenmore because it was a better priced model than GE or other models. This model was delivered quickly and provided great use over the last few months. This is a great model fridge which allows me to get the most out of my kitchen and helps me with organization and storing food. It has definitely met my expectations and overall it works very well. I love this fridge and freezer. I need to have it and I look forward to using it for years to come.

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    Reviewed March 1, 2018

    Loved that it was frost free. I never had to defrost it, nice big crisper drawers, liked and the shelves. Plus, color never did colored over the years either. However, the humidity it was too high in the crisper. Veggies went droopy. Moreover, seemed like the fridge itself was too warm to the touch.

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    Reviewed March 1, 2018

    It was years ago that I had this type of refrigerator. It was one of my first refrigerator, couldn't complain about anything about it. I liked the freezer. It was nice and spacious. I expected the functions that it offered and it was met with the expirations. Just wish when I bought one would of been great if I would of waited till later in the years, to have a built-in ice machine. It was with me for years but times changed with technology but the overall experience was great. I expected to have it as the warranty would expire and it last past the time. I've moved up on the refrigerators. I was completely satisfied when I chose a Kenmore refrigerator. I just liked the brand of it and the performance that it offered. I loved my refrigerator.

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    Price

    Reviewed March 1, 2018

    Trusted the quality based upon previous experience with Kenmore brands being well made. Lasting longer w/o need for repair. Able to deal with the local store/sales person to take advantage of best pricing. Had what we wanted without things that we knew we wouldn't use. But it has plastic pieces - bins tended to wear or crack, became more energy inefficient as it aged. Outer shell discolored with age, noise level higher than we would have liked. Nevertheless, it has good price and acceptable quality.

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    Reviewed Feb. 28, 2018

    We chose a Kenmore refrigerator because it was moderately priced and it was at the store we were shopping at. We just liked this model. I like its appearance, the metallic surface stays clean and is easy to clean up messes and spills, and it doesn't stain. We've had no problems with how it runs/works well, the water dispenser is quite convenient also. However, it would be better if there were more space in the freezer. There is barely enough space for all our frozen meat. The refrigerator section as well could be improved by more space.

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    Reviewed Feb. 28, 2018

    I like Kenmore only for the plain fact that it is very popular. Also they are very sturdy appliances and last quite a long time compared to other fridges. I like that it has a drawer as a freezer. It reminds me of a box freezer or a deep freezer. I also like the door with the water and ice part. That really comes in handy because you don't have to get in it to get some ice. Its all right there. Make the fridge a little bit more roomier though so that the milk and the sodas as well as a bottle of wine can all fit on the same shelf together.

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    Price

    Reviewed Feb. 28, 2018

    I selected Kenmore because of the price and the space provided. On the day of delivery I had to help the Sears driver bring the refrigerator to its location because he was by himself. The refrigerator is a black exterior with an 18-cubic foot interior for almost $700.00. The size of the refrigerator fit our needs with several interior shelves and drawer space and shelving space on the doors. The freezer is two-tiered and came with an ice tray. But the refrigerator is too cold and drips water in the interior. Sears was called to fix it. They came out but said nothing could be done. To this day the refrigerator is still producing temperatures that are way too cold causing food loss over time and a huge letdown overall. Ultimately, Sears and Kenmore have let me down and lost customers.

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    CoveragePricePunctuality & SpeedStaff

    Reviewed Feb. 28, 2018

    Easy to operate. Heats quickly. Big dial. Easy to understand directions. Plenty of shelf space. Lots of drawers and space. Produce drawer on wheels. Easy to move. Good price. Roomy. Freezer space. There was also a huge discount on it. There was free delivery and pickup too. The store was convenient location. Delivery was fast. Color matched my kitchen and decor. Additional features are convenient. However, it could be colder in some areas. Frostbite is covering the inside. Shelves are hard to adjust too. The warranty is not long enough and does not cover enough. Parts are hard to find as well and no service reps in my area.

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    Reviewed Feb. 28, 2018

    At first I was a bit weary on whether or not to buy the Kenmore refrigerator but once I got I just love it so very much. If I could buy another one I sure would. The only thing is that I wish there was more space to put food and storage. But overall a great fridge for sure.

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    Reviewed Feb. 28, 2018

    The color and textured finish of the Kenmore ref were very appealing as was the sleeker design. And the appeal of the bottom freezer and the glass sliding shelves won me over. I loved the three-door concept so you were only opening a door or drawer that was absolutely necessary. The large indoor tray storage area and the sliding glass shelves were very useful as well. However, the location of the filtered water dispenser seemed to defeat the purpose of having three doors since you had to open a large door to get to it. And the location of the ice maker was troublesome over time because of opening and closing a large heavy drawer. Dust and floor dirt collected behind the freezer drawer and was difficult to reach and clean.

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    Installation & Setup

    Reviewed Feb. 28, 2018

    When we first decided to get married, my husband and I decided whether we would live in an apartment or if we should buy our own house. We decided to buy a house, however the house we chose did not have a refrigerator, so we had to buy one. After looking at some different options, we decided to go with Kenmore, because of the reliability of the brand. When deciding on a large purchase you want to make sure you choose quality right away. You don't want to go with an unknown brand because it might look nicer and less expensive. You want something that you know will last and stand up to the test of time. You want a brand name that is trusted and has been for many years. It meets expectations, and gives you just what you need.

    We really liked that Kenmore kept things cool, but not too cold, and the brightness of the lights inside was great. The way the refrigerator is set up is okay, but with the amount of people coming in and out of our house all the time, it really wasn't convenient for us. We needed more freezer space and we found that this model didn't really work for us. But we were happy with other features, so we just bought a separate freezer to meet our needs.

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    Reviewed Feb. 28, 2018

    I loved the Kenmore brand. I have always been a fan of Kenmore washers and dryers and I have many other Kenmore products that work extremely well and that are extremely effective in getting the job done in terms of cleaning my clothing so I purposely chose the Kenmore brand because it had the best design and fit. I like the design of the refrigerator, how it looks, its nice shape, as well as all of the unique features it has. I also like how the refrigerator cools food and how effective it is at keeping things fresh as well. I like everything about the refrigerator. It is a good refrigerator.

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    Price

    Reviewed Feb. 28, 2018

    We got a really good deal on our Kenmore refrigerator and the price definitely was a driving factor in this purchase for us. My parents had a Kenmore in the house I grew up in so I knew it would be reliable. I like the ice machine and the power freeze option. There is also plenty of room for storage and the shelves allow for many different ways of organizing your food. However, I would maybe have the freezer set up a little bit differently and I wish there were more shelf so that stacking food was a little bit easier because now things seem kind of jumbled.

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    Price

    Reviewed Feb. 28, 2018

    It's hard to trust a newer company when making high money purchases. Kenmore is a solid well-trusted name. They are known for quality and durability. Sometimes reputation is worth more than added bells and whistles. I like the option of switching the side the door opens on. I like the adjustable shelves and the depth of the door space. Reliable, good lighting, warning if door left ajar, leak-catch shelved. However, if there were a way to make the walls thinner while retaining the same insulation, that would increase space available. I would like pull out shelves, I would make the alarm a little louder. I might add a air filter that is changeable. It was a worthwhile purchase.

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    Reviewed Feb. 28, 2018

    When I was first married in the early seventies, I bought all my appliances at Sears and they sold Kenmore more than other brands. I purchased a Kenmore washer and dryer and also a Kenmore refrigerator and they lasted for over twenty years. I have since then always favored and trusted the Kenmore brand. I liked that the refrigerator motor ran quietly and that it was frost free and easy to clean. I liked also, the finish on the outer cabinet of the refrigerator because it didn't show fingerprints and smudges. It had great vegetable bins and the shelves were roomy and great for storing tall items on the top shelf. I also liked the door compartment.

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    Price

    Reviewed Feb. 28, 2018

    I like the features the Kenmore Refrigerator comes with. All the features are very good and very convenient to use daily. It is a win win situation. I really like the idea and the price point is also very good. It is very large for the price. It's a hot product and has a very modern touch.

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    Price

    Reviewed Feb. 28, 2018

    My mother had a Kenmore and it was a good fridge. I liked the style, the options and the price for the quality fridge I was purchasing. Over time the refrigerator has lived up to my expectations and hopefully will continue to do so! Very quiet running, very spacious and convenient size for the price of the unit. The durability has been wonderful about 21 1/2 years. Quality and value cannot be beat! I didn't purchase ice maker so I would have preferred it to a larger shelf area for ice cube trays. Also have some type of shelving in the freezer. The crisper area for fruits and vegetables could have been made sturdier to support the crisper drawers.

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    Reviewed Feb. 28, 2018

    The Kenmore fridge worked great and a very good product. It was a compact size which was good for space. I could have gotten something else and I'm glad I didnt!!! I truly was happy with what it was bought for. I wish I had a home to buy a fancy one though!!!

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    CoveragePunctuality & Speed

    Reviewed Feb. 27, 2018

    The Kenmore refrigerator has a pull out freezer door. It has a lot of space and is easy to clean. There has been a couple quirks but nothing major and the warranty covers most of it. However, I would improve the placement of the freezing element. It ices up sometimes and has to be unthawed. I also wish the workers would explain the problems a little more and the solutions. They could be a little bit more timely also. But that is expected with anything and any situation. I have always used Kenmore products and wouldn't get another brand. Kenmore has met my expectations. They have good quality products and stay true to their word on warranty. Thank you for the service. I appreciate it. I am overall happy.

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    Reviewed Feb. 27, 2018

    The reason my husband and I chose this refrigerator in particular was its size. It was perfect for our location. It was also the color and features we wanted and needed. The built-in ice maker was great, it kept up well for my family of six people.

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    Kenmore Refrigerators Company Information

    Company Name:
    Kenmore Appliances
    Year Founded:
    1913
    Country:
    United States
    Website:
    www.kenmore.com