Kenmore Refrigerators Reviews

DO NOT, I REPEAT, DO NOT BUY FROM SEARS OR KENMORE!!! I purchased a Kenmore refrigerator from the Sears Outlet in Florence, Ky. back in May of 2020. I also purchased the extended warranty which is with A & E. After about a year and a half I started having issues with it cooling. I called the warranty company and they came out, ordered a part and replaced it. This fixed the issue for a few weeks and then the whole freezer section (lower) started forming frost-like substance in the entire freezer and contents. Again I called the warranty company and they came out, ordered more parts and replaced them. This worked for a few months. Then while away on vacation, we come home to find both the freezer nor the refrigerator cooling at all. We lost all the food that was in there.

Please never ever buy any Kenmore refrigerators. Please also never ever have any service with A&E Factory service! I purchased a Kenmore fridge from Costco in July 2022. The fridge leaked air in five months (Nov 2022). Kenmore sent A&E Factory Service to repair it. A&E technician came and said he had fixed the problem. In early December, the fridge leaked air again. A&E technician came back and said the fridge door needed replacement. He insisted that I must dump the old fridge door after he replaced the fridge door, or he would charge me quite a bit.

Anybody looking to buy an LG or Kenmore refrigerator please look online at the class action lawsuits against LG for the refrigerator compressor failures. We paid $4000 for an LG refrigerator in 2019 and it only lasted 3 years. That's over $1000 a year for refrigerator. We have an old Kelvinator in the garage from the 1970s that is still working over 50 years old. New refrigerators are built to fail. Not to last. It might be okay if you could actually repair the refrigerator in a way that it would last but evidently that's impossible.

I bought a Kenmore side by side refrigerator in January through Sears. The refrigerator hasn’t been properly working since I purchased it. Back in January we are now going into November and I don’t have a working refrigerator. I just want my money back and purchase Whirlpool through Costco.

Our Kenmore Model is 79574024412, Kenmore Elite Bottom Freezer Refrigerator purchased from Sears in 2017. I highly recommend you do NOT purchase this appliance. First of all it has expensive air and water filters that need to be replaced every year. This is large expense and problematic to do. Secondly, the ice maker has continually caused issues for us. It leaks and this causes it to freeze up the entire ice maker. We are constantly having to chip out frozen ice to make accessory work.

If I could give this a -100000 star I would. First and foremost save yourself and get nothing from here. Second do not get a Kenmore fridge 'cause you will have to deal with this. My fridge went out. $700 worth of food is tossed. They schedule me for an appt the next day. A guy comes saying he’s there to repair the stove. I laughed and said, "You're joking right." He said, "No. I don’t know anything about fridges." I call. I get transferred 5x. Now I get transferred to the supervisor after a 35! minute hold waiting for the supervisor (mind you every 2 minutes she comes on to tell me that we’re still waiting for a supervisor). Now I speak to the supervisor and she then transfers me to Kenmore warranty … Guess what Kenmore warranty is… the same number I called from the beginning and it took me nowhere back to pressing numbers for what department I wanted.

I purchased a Kenmore Elite French door refrigerator in 2016 (795.74043.412). I didn't do much research before the purchase. It recently stopped cooling. The repairman explained a design flaw common with this brand. The lines are narrow and tend to crimp, causing oil to back up into the compressor. It's repairable at a cost of over 1,500.00. It would likely happen again. He said most of the repair calls he gets are for Kenmore/LG and Samsung. I decided not to repair. For that cost I intend to purchase a Whirlpool.

My ice maker leaked and froze my lower freezer doors. We have done all the recommended repairs. This refrigerator is crap. It has never worked and now we need to replace it. Garbage. Garbage. Garbage.

Used Kenmore products for better than 40 yrs but no more, less than 90 days, repaired twice purchased in Jan 2022, repaired 02/2022 and 03/2022 with no parts available. Now replacing with another brand

Kenmore refrigerator come defective from the factory. I purchased the refrigerator five years ago and broke down 7 times. The customer support is the worst I have experienced. They laughed at my predicament and Extorted more money for me.

Bought this fridge and matching stove 3yrs ago. I purchased this brand, as did much research on reviews of Kenmore. With that and feeling Sears had a quality product, I purchased them. Three years later, my fridge went totally out. I had no reason to think a Kenmore would crash in 3 years. Threw out hundreds of dollars in food. And this is where things go horribly wrong.

We purchased a Kenmore Elite refrigerator and it stopped cooling and we called Sears/Kenmore and they sent multiple people on 4 different occasions to check it out and all said that it was the compressor and we still have warranty on it. To add insult to injury one of their affiliates by name Intelfix paid $100 deductible to them and still they have not fixed my appliance nor replace and whenever we call they will give us a run around. I can't believe we have all of our appliances from the scam of a company called Sears/Kenmore.

We bought our Kenmore Refrigerator July 2019 with a 1 year warranty. 6 months after warranty expired the refrigerator starting making a horrible noise, then stopped getting cold. I called my local repairman, he came looked at it and said even if he fixed it, it would break again in 6 months. So I called Sears to have a tech come out, he said it was the fan and would place an order for the part.

We bought a Kenmore Elite 7403 to replace a samsung that seemed to be going out on us 3 years ago. Our samsung is still working (in the garage), and the Kenmore Elite has a broken compressor - which will cost over $1000 to replace!!! It has not even been a full 3 years since we bought it at Sears! NEVER BUY THIS BRAND!!!! The repairman said LG has lawsuits against them, and they purchased Kenmore and are using their parts. I WILL NEVER BUY THIS BRAND AGAIN (LG OR KENMORE).

I've been a faithful and happy Kenmore appliance buyer for decades. Based on that experience, I recently bought a Kenmore Elite $1200 refrigerator. It developed freezer issues a month after the warranty expired and when I googled the issue I found that this was a common and known problem for this whole line of refrigerators. I contacted two local appliance-repair people and they both told me too bad, Kenmore used to be the reliable source of appliances, up until two or three years ago when they stopped manufacturing them in the US and started buying from the lowest bidder and just rebranding the resulting junk. I'm disappointed in yet one more company having sold out and let down the faithful customers who kept them in business all these years. I will never again buy a Kenmore appliance, unless it's an older used one in good condition.

I have used Kenmore products for years. And when one no longer work after years of use, I would get another. Even though products change with different features the durability never does. I am a firm believer in Kenmore, not only for refrigerator but also for their washer and dryer.

The Kenmore side by side refrigerator-freezer is the worst product I have ever purchased. After two years, the ice maker had to be replaced. Now at four years, the sensor for the self-defrost mechanism had to be replaced. This self-defrost unit cost $2,600+, and it is not worth the money. I would not recommend it to anyone.

US government allow American consumers to continually get ripped off by manufactures and retailers. LG/Samsung newer model refrigerators have 220v compressors which does not work well with US circuit standards. Repair people state compressors have known defect. It's not a defect. Those 220v compressors are intended to work for a certain duration then burn out. If you replace one then sooner or later you will replace another.

I purchased a Kenmore Pro refrigerator in 2017. I was so happy I didn't get an LG with all the issues of them with cooling problems. That is of course until mine stopped cooling a few days ago. Took the back off just to find out it was an LG compressor. Luckily I caught it soon enough to have not have a loss of food but now here I sit with a very expressive 4yr old non-working refrigerator. After looking up information on this compressor I saw that there was a settlement for it and I could get an extended warranty to have it replaced at no cost but of course I can't find the receipt or any proof of purchase. All I have is pictures of the fridge and compressor and LG said without a receipt they won't help me. All I wanted was the faulty compressor replaced and they know it's faulty but all I got for help was "too bad, so sad". Guess I will NEVER purchase a Kenmore or LG ANYTHING ever again.

I purchased this refrigerator in late 2017, On July 11 it failed. I called Sears service and they scheduled an appointment and 2 days before the appointment they put me off another month until August 25. The technician came and replaced the compressor. Part was under warranty but not labor, I then purchased a 1 year appliance warranty for almost $1000.00. Well 2 days later it failed again and now they tell me they can’t get here for almost another 2 months, October 22. I would advise no one to purchase any Kenmore appliance. I am contacting our B. B. B. concerning this matter. They want your money but do not stand behind their products.

I bought a refrigerator 3 years ago from Sears a Kenmore Elite. Now is not working. The compressor and condenser are not good. I have to throw the food away, I'm very stressed. Don't buy. You will regret and also waste your money!!!! It is for your own good, don't throw your money away. Kenmore makes no good refrigerators. When you call them they will not help you instead they will waste your time and money.

Got CL err. Kenmore replaced the fridge, but process took over a month. Four months later same problem, but Kenmore decided to replace compressor. Looking at another month before part arrives. Most miserable experience ever! Thought with LG takeover things would be okay. Avoid Kenmore at all cost.

I purchased a Kenmore Elite ref in November of 2018. Model # 795.75053.712 Serial # 704KR00028. It failed in June of 2021. The Sears repairman said this compressor unit is defective and most of these models fail after a few years. The compressor was covered under warranty but not the labor. We paid $750 in labor to install a new compressor and then a week later something else major failed.

I bought what I thought was a Kenmore Elite as that is how it is labeled (it is actually an LG). I found that out when it needed it repaired. I was told that Kenmore doesn't make their on brand anymore. My compressor is out before 5 years is up and the cost is over the price to replace the refrigerator. I don't recommend this product. I have had problems with my ice maker the whole time I own it.

On purchased a Kenmore top-freezer refrigerator in Jan. of 2021 through sears.com for $955.88. Five months after the purchase the fridge started emitting a burning-like odor. I contacted Sears Home Services more than 10 times over the course of a week to schedule warranty service, but each time I was told that their system was down, and that I should expect a call from them within 2-4 hours. It is now a week later, and I still have not been given an appointment.

Like thousands of others, I have trusted the Kenmore name as being a quality product for many years. My parents bought Kenmore appliances too. So when it was time to buy a new refrigerator I bought a Kenmore Elite with the bottom pull out freezer. I specifically did not want another brand like Samsung or LG because I knew they made faulty products after talking with appliance repair techs and friends who had purchased these products.

I purchased this Kenmore from Costco online. It was delivered on May 24, 2021. After a couple of weeks of use I noticed the freezer was icing over and the seals to the freezer and refrigerator kept coming loose. I contacted Costco concierge service and they sent a Kenmore repairman. The Kenmore repairman noticed the seals coming loose without me saying anything and then he noticed the seam around freezer had been siliconed. The Kenmore repairman advised me to return the refrigerator and get a refund. Sears, Kenmore, or Costco wants to take responsibility for this fraud. I have never had a more frustration experience, don't buy anything from these people.

Just a couple years ago we bought a Kenmore Elite side-by-side refrigerator/freezer and it worked great for about a year and last year we had to spend over $700 to have a part replaced and now we had to spend $95 to have someone come look at it because it quit working again and they said now it is leaking coolant. Had I known we were going to have to put so much money we would’ve just bought another brand and saved our self the hassle of continually having someone at our house to check our refrigerator. The expenses that we’ve paid to have things fixed don’t even include the amount of money that we’ve thrown away due to lost food when it quit working both times.

We have a Kenmore Elite 750 Refrigerator purchased 10/2013 from Sears. It stopped working May 2021. Sears came and diagnosed the problem as the compressor, which is under a 10 year warranty (reads: "repair free of charge"). However, Sears noted the replacement compressor will need a new computer in order to function. We paid the diagnostic fee and asked him to email us a full quote, which he never did. We called Kenmore (transferred to Sears) as the price seemed high ($924) for a problem that is under warranty.

I purchased an LG manufactured Kenmore Elite refrigerator (795.72483.411) in 2/2018 for around $3k. Condenser went out this week. Cost is >$1000 for repairs. We had already replaced the ice maker for several hundred dollars. Now, 5/2021, I need to purchase a whole new refrigerator. Stay away from Kenmore and LG refrigerators. This seems to be a very common problem.

These refrigerators use LG components which fail in their first 3-4 years if you're lucky. They will fail again several months or a couple years after. You will be up to your ears in repair bills and have to transfer spoiled food to a reliable old refrigerator.

If I can give less than a 1 I would do it. I have a refrigerator from Kenmore and It didn't last for a week and it broke down. I called them and they want me to pay for it to fix it even though it's not my fault. The Kenmore Refrigerators compressors are LG and LG compressors people have court issues on it because they break easily. Don't waste your money on those kinds of refrigerator.

Lasted less than a year! Called last September, ice maker stopped working, freezer had ice and frost all over food, and appointment scheduled in October, parts ordered, never heard back. I called back, was told parts on back order, would be delivered within 21 working days. Called back in November, was told parts from Korea weren’t coming in, my case was “escalated” and I someone would call me in 2-3 days. I called back a week later and was told the same thing, 2-3 days. In December I called and was told I had been approved for replacement but no amount was entered in my file, I would be contacted in 2-3 days with amount, then I could select a replacement on ** and schedule the exchange.

I have a Kenmore side by side that is 7 years old. One year ago the water line that services the drinking water developed a leak. The leak was not at a bend or pressure point. It just split on the side of the hose. I spliced the line the with some new line and 2 connector. Recently it started leaking again. The original hose is so brittle that if I were to push on a connector it will most likely break again. The hose runs into the back wall so it cannot be replaced without tearing off the entire back panel which I'm not sure is even possible. I feel that a water line should last close to as long as the rest of the unit. Especially if it is not replaceable. So thanks Kenmore for saving 10 cents and using cheap materials. I guess you think I should take my fridge to a landfill and buy a new one every 7 years.

I have always purchased Kenmore appliances and I am terribly sorry they are defunct. My Kenmore washer is 35 years old, drier 30 years old... fridge 15 years old. I had to purchase a new stove two years ago and bought a Maytag for $2100. It lasted just two years and the computer system had to be replaced. $900 repair bill. Not happy about that.

I bought a set of Kenmore appliances from Sears. The refrigerator was made by LG . After a year and seven months the refrigerator stopped cooling. I called up Sears and asked about the warranty. They explain to me that they would send out a repairman however I would have to pay over $200 for service call but they would take that out if in fact there was something wrong with the refrigerator. The repairman Came out and told me there was a leak in the coolant system. He then told me it was not even worth to repair. He told me the LGs have a terrible history of either compressor is going out or a leak. When I asked about the warranty he said there was a one-year warranty. I asked about fixing it. He told me he could only guarantee it for a month. His advice was to buy Whirlpool Frigidaire or GE. I called up Sears and they told me There was no warranty on the coolant system. In fact there was only one year warranty.

I bought a Kenmore Side by Side Refrigerator (Model 10651139214) 33 months ago, less than three years from SEARS. All lights stopped working, all at once. I called the number on the manual and was told that someone could be scheduled to "diagnose" the problem for a fee of $149 and also that my refrigerator had only a one year warranty and I did not pay extra for extended service. I scheduled the appointment reluctantly. I had a local, and trusted for years, repairman come to take a look. He checked everything and related to the lights, looking at the tech sheet and online. It is determined that the part that is needed is $215 just for the part and it is on backorder with no projected date of arrival. My repairman also said that this specific refrigerator has a "Tech Service Alert" attached to it, meaning several people have had the same problem. BUT Kenmore does NOT back up their product.

Kenmore fridge not working after 2 year. I call customer Service then came technician they send he did diagnosis. He took for that 160 dollar and then to replace the part 1144 dollar but is not fair to pay 1144. I will buy new one but kenmore worst company. Thanks.

I bought Kenmore refrigerator in July 2018, then the compressor was down in January 2021. Sears's technician told me that Kenmore will charge me over $800 for repairing with compressor replacement, and customer service even more pissed me off!!! Different representative are saying all different story!!!! I paid $1700 brand new Kenmore Refrigerator but works only 2 years, then will pay another $800 labor cost to repair and extended warranty only 6 month... Pls remember don't buy Kenmore Refrigerator, the quality is sucks, and customer service is sucks even much more.

We bought a Kenmore Elite refrigerator in 2018. On January 29, 2021 the compressor quit working, food was ruined. Okay, things happen. We called about having a warranty repair. Wife was on phone for more than 3 hours with different parties within the Sears network. Got appointment for February 1st, GREAT service! Service provider contacted us to confirm OUR MARCH 1ST APPOINTMENT!!! Back to the phone calls. ABSOLUTELY NO HELP FOR 50 YEAR CUSTOMERS!!! JUST A LOT OF "well, call this number". So if you have a Kenmore refrigerator, I recommend you purchase another brand and keep it ready in your garage as Kenmore doesn't give a HOOT about you after they sell you anything. WILL NEVER BUY ANOTHER KENMORE PRODUCT AGAIN!!! WARRANTY SERVICE?? WHAT WARRANTY SERVICE????