
Kenmore Refrigerators Reviews
- 4,643,722 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
About Kenmore Refrigerators
Recognized as a top appliance brand for 100 years, Kenmore brings a new level of performance with appliances that deliver time savings, convenience and great results. From quickly cooling drinks to laundry loads completed in less time, Kenmore is the most awarded brand in the industry.
Protect What Matters Most
Get Home Warranty Plans & Pricing
Kenmore Refrigerators Reviews
Filter by Rating
- (890)
- (627)
- (249)
- (90)
- (567)
Popular Mentions
- 4,643,722 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Recent
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,643,722 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 29, 2024
I specifically bought a Sears Kenmore refrigerator because of the brand name. My BIG mistake. My refrigerator is less than 2 years old. I just got off the phone with sears. They actually HUNG UP ON ME. Turns out they no longer provide air or water filters for my refrigerator. Once the filters clog, I will no longer have ice and water. I assume the lack of an air filter will cause the appliance to fail more quickly. Not only no support, the manager hung up on me when I let them know how unhappy I was. They blamed a company they contracted with for pulling out of a deal to manufacture the filters. That's great, but refrigerator has Kenmore Elite on it. I'm very angry and extremely disappointed. Never going Kenmore again.
Reviewed July 5, 2024
What is really sad is that generations before us enjoyed a real appliance, and long warranties. Yet, my Kenmore French door fridge suffered something that made the fan in the freezer be extremely loud. A tech came and said that all of the parts of a Kenmore today are mad in Korea, and they stopped making the fans long ago. Keep in mind, I haven't used this fridge since the last year. Do you remember when fridges lasted at least 30 years, with Kenmore at the top of the quality chain? Kenmore is not a name I can trust anymore! They make 3 years of use then they break down, and they don't make parts for it anymore, and we have to throw them away! This is not right! We spend over $3000.00 for a fridge, because it is a Kenmore, and it needs to be replaced 3 years later, due to no parts replacements! It is just wrong.
They don't love US THE BUYER, or the environment. So I strongly urge anyone who considers buying a Kenmore anything, not do to it. Kenmore is not the company we trusted with our big ticket items. I am devastated to report that your fridge will break down within 3 years. I am totally devastaed, and this had made my market trust disappear. Now it is "Caveat Emptor!" which means, "Buyer BEWARE!" I used to bypass such negative reviews like mine, but those of you who read this, don't buy a Kenmore. This breaks my heart. It suddenly won't last. I cannot explain why, except that this company leader decided to burn us all with cheap everything, in hopes to create more revenue. So they stop making parts for their products a few years after their selling cycle. GOODBYE Kenmore brand. Never will I ever buy from you again!
Reviewed June 7, 2024
I purchased a Kenmore bottom freezer Model# 111-75035120 in Oct, 2021. In April 2023 the refrigerator was not cooling properly. The Sears tech came out and replaced the fan, the motor had gone bad. It's just over a year later and the fan has gone again. The part is no longer made and difficult to find. Many reviews confirming the part lasts a year. I'm still in the process of trying to get my $2k refrigerator that is only 3 years old back up and running.
Reviewed May 3, 2024
I bought brand new from Sears in 2016 a Kenmore side by side refrigerator/freezer, a dishwasher and a stove/oven range. Three years later, I had to replace the molding around the door at a price well over $100 and now in 2024 the ice maker stopped working. Getting parts from Sears Direct was such a fiasco. They sent two molding pieces, one of which was faulty already. My local appliance guy installed the other one. And the company chased me down to get me to send the faulty one back after they are the ones who made the mistake and sent it twice!!! STAY AWAY FROM THIS BRAND!!
Reviewed April 21, 2024
Can never understand how a company can make a plastic handle that once is broke, can't be repaired. So now my appliance is is garbage? Although it works just fine. Just no longer has a handle. This is how they get you. Kenmore is not worth a dime. Avoid at all cost.
Reviewed April 20, 2024
We purchased a Kenmore refrigerator which started leaking water from the freezer within a year. When the technician came it he said it was not repairable. It was replaced by a Kenmore elite fridge. Within two years the fridge leaked water damaging the floor. The housing of the flow sensor was cracked and spraying water. Kenmore discontinued the part as they knew it was faulty but refused to fix the issue. We had to purchase a replacement for $60. I will never purchase a Kenmore product again. Two faulty fridges in three years, terrible customer service, and a company that will not replace manufacture defective parts in a $3,000 product. You can see the manufacturing defect in the housing that caused the leak in the attached pictures.
Reviewed March 26, 2024
Purchased a Kenmore 73025 bottom freezer refrigerator January 17/22 from Costco. There was 2-year warranty. Then on February 23/24 the freezer compartment froze up. Called Kenmore Customer Care (Sears Home Service). They advised the fridge required 2 new sensors costing $42 but total cost was upwards of $500. Then received a message on MARCH 25/24 - one MONTH LATER that parts were no longer available! So I have a 2 year old fridge that was ONE MONTH PAST WARRANTY that is not usable. And you can’t reach any human being at Kenmore or Sears or Costco to complain. So my fridge becomes more LANDFILL!! So unfair that all these companies will not take any responsibility. STAY AWAY FROM KENMORE/SEARS PRODUCTS....
Reviewed Jan. 28, 2024
Fridge is 18 months and no longer gets cold. Bought from Costco- also no help. Went the rounds with Costco, Kenmore and Sears to have a tech come out. NO ONE even makes parts for fridge to be replaced anymore. Kenmore is a common brand
Reviewed Jan. 12, 2024
2 months after the manufacture warranty expired (14 months after purchase) parts starting going bad. Replaced a water valve which took months to get. Refrigerator fan motor went out, ruining food in the fridge. 9 months later the fan quit working again. This time is was the main control board that failed causing the fan to not work. Replaced circuit board and it only lasted for 4 months before going out again. The manufacturers no longer makes the fan so you have to find one that matches it on Amazon. The replacement circuit board that Sears sells you, has no warranty on it. There is a defect with this fridge in the circuit for the refrigerator fan and Sears will not acknowledge me on it. I refuse to replace parts in a brand new fridge that won't even last a year. Seems like such a waste of an appliance, my time and resources. Don't buy a Kenmore fridge unless you purchase a large warranty package for it.
Reviewed Jan. 10, 2024
Never under 50 degrees ever. Called service, tech said it’s the fridge, they put too small compressor - sorry. At 60 degrees we called again, same tech says, "Oh I’ve had to replace fans in these." WHAT? Didn’t you know that the first time? Now over a 2 wk wait for parts. In the meantime we are keeping bare minimum perishables in a very old mini fridge that works better than the new one and in coolers that are colder than the barely 1 year old fridge. Terrible product, worse customer service. Over $100 in food and a customer lost.
Reviewed Dec. 2, 2023
We bought a SEARS Kenmore Elite Model 795-74025-412, triple-door refrigerator from Best Buy in March, 2018. Within two years, in April 2020, it stopped cooling. The SEARS service technician found that the compressor was leaking oil. Under warranty, the compressor was replaced. Then again last week, November 2023, it stopped cooling, and once again we had to throw out a ton of food (it was on Thanksgiving Eve). The SEARS technician diagnosed the problem (again) as a faulty compressor. However, the warranty would not cover a second compressor change.
He also stated that these compressors were notoriously prone to such premature failures and that this was a very, very common complaint on these model refrigerators. I would have thought (and he agreed), that SEARS would have a national recall on these particular compressors and would cover all replacement charges. His estimated charge was around $1500 to replace the compressor. He stated that if there was also a pin-prick leak in the skin of the fridge (which is not possible to expose and troubleshoot), it might well fail again in a few months. So our SEARS fridge had lasted just barely over 5 years! We had no choice but to bear the cost of a brand new (different manufacturer) refrigerator. Needless to say, we will be wary of purchasing a SEARS Kenmore again!
Reviewed Aug. 17, 2023
About 5 weeks ago we simply changed our Water Filter as requested by the Refrigerator. Everything, including the Water Dispenser, was functioning perfectly up to that point with exception to the Freezer frosting a bit too much, which was a secondary complaint. What happened was when the Old Filter was removed and replaced with an Identical Factory Filter, according to their instructions, the water dispenser immediately QUIT delivering water. We replaced the new filter with the old filter to see if the new filter was the problem, and nothing happened even with the old one.
Suddenly, the hoses on the back of the Refrigerator began slapping the back panel erratically, water still wouldn't dispense, so we unplugged it. When we plugged it back in, the same thing happened a couple more times, however no matter which filter was replaced on the unit, the dispenser ceased to dispense, no water or air came out.
We called for Warranty Service, as the unit was only 6 months old, and after certifying the registration, a company called A&E Factory Service "Expert Repair" came. The technician assessed the problem and stated in his opinion that the Water Dispenser Valve was faulty, plus the Freezer Sensor was also Faulty. Everything was great, except for the fact that he didn't have any parts in his van, even though they had ample opportunity to assess the repair possibilities based on my description of the problem and prepare. So, he ordered the parts through his company cell phone, had me sign for them, and stated they'd be delivered to our home in 1 week by UPS, followed by a technician returning to our home to complete the warranty repair.
So far, it has been 5 weeks since we contacted them, and 4 weeks (1 Month) since the technician was here. We learned on the 2nd week that the parts never shipped, and furthermore nobody at A&E Factory Service "Expert Repair" seems to know what is going on, they do not communicate with me, however a phone representative at the registration office I originally contacted informed me after going back and forth through email that a "Level 2" Investigation was initiated and is ongoing with no ETA in sight, yet our Brand New Refrigerator continues to malfunction with no idea when they will fix it!!!!
This is VERY FRUSTRATING for us, we paid Costco in Full with GOOD MONEY for this appliance and the Warranty Repair People to date are MIA!!! So what do we do???? I researched this Refrigerator Unit Model for the very parts the Technician ordered and they're in plentiful supply EVERYWHERE, even from Sears Direct who sell parts for their Kenmore Brand, yet A&E Factory Service "Expert Repair" has no clue where the parts are they ordered!! I even sent them a complaint and NOBODY contacted me back. This is not right, and we are Extremely Upset over this matter!!!! I am hoping from some feedback by folks with similar issues and what their experiences have been with this particular refrigerator, customer service, warranty dept., etc. I am also forwarding this consumer complaint to the people responsible.
Reviewed Aug. 8, 2023
We trusted in the Sears store, have bought products in the past that lasted forever. Well, not anymore. We replaced all of our appliances in our kitchen with Kenmore products from the Sears store in 2017, that has since closed. Our 3500.00 Kenmore Elite refrigerator has failed in the last year 3 times due to the compressor going out. Our Kenmore Microwave also failed. The Sears extended warranty we bought sends out a repairman. Repaired it, left, only to have to come back and repair it again and again, and again, since December 3rd of 2022. Thank God we have kept up the warranty, which is very expensive. My wife is a diabetic, lost the insulin, which is very expensive, not to mention all the food. They will give you 200.00 in reimbursement for the food, but insulin alone exceeds that.
If you're reading this, do yourself a favor. I recommend you look at their reviews, read about all the blogs, etc, that tell about how these products have failed so many consumers. And I will never buy anything with the name Kenmore on it, I will buy something else with decent reviews. There is a class action lawsuit against them, and multiple blogs about problems with this refrigerator.
My next refrigerator will be an GE, or Samsung, or anything but Kenmore. It's sad that Kenmore quality is not what it used to be, and instead of good customer service, all they do is keep repairing it over and over instead of doing the right thing, give your money back or replace it. Per the Sears warranty it must break 4 times in one year to be replaced. Who wants to go through that? Note, we have found out that Kenmore, LG, and Electrolux build these refrigerators for sears. So, we're going to think long and hard before buying LG or Electrolux and look at reviews.
Reviewed July 13, 2023
Bought a Kenmore fridge through Costco in Feb 2023, quit working in June 2023, service came out and determined the "mother board" was bad and placed part on order. Two weeks later I had to call them and found service had marked the service order "complete" and that the part could was "no longer available"...keep in mind no one called me. Since then I've been given the run around...they "escalated the issue" to the warranty and repair dept....but you aren't allowed to speak to any one there, customer service can only tell you that they are working "diligently on it" and will get back to you (no specific date or follow up time frame)...advise to call back if you haven't heard anything in a week....needless to say....I'd beware of buying ANYTHING from Kenmore now that I know it's owned by a venture capitalist, holding company.
Reviewed June 15, 2023
Paint peels off! and when you call, they just transfer you from department to department and no one helps! I paid a premium for the color. They tell you they are sending someone to look at my appliances and I have to pay for that. I paid more than $5,000.00 dollars for something that the color just peels off. I also had an issue where the compressor failed and it took the company 2 months and many calls to get it replace. Kenmore and Sears are not an option when buying something for your home. NO OPTION is what they say...
Reviewed June 14, 2023
Hello! Do not buy Kenmore Elite refrigerators. Stay away. When we were looking for a fridge at SEARS we chose Kenmore without a doubt because used to be good brand that lasted for years and we paid almost 3k for it. That was back in August 2018. A couple of months ago ice maker stop making ice, then a month ago temp not right and the freezer was melting ice cream, etc. I called a certified technician on the phone and asked him about it, he said it might be the compressor, this junks has mostly LG parts. LG has a Class Action Lawsuit which they lost and are forced to pay for replacements and labor in certain models.
Anyway I called SEARS and told them about the problem and told them about the compressor and she said that in order to honor the warranty a certified technician from SEARS has to confirm that the problem is the compressor. 100 dlls for the service call, he came by and determined that it was the compressor. He does not even open the back of the fridge, (I have the video to prove it) and for labor a total of almost 800 dlls. Lol. I declined the labor and called the CS at SEARS Monday and told them about the quote and dislike and prefer to claim the warranty on the compressor and she said that is not possible because in order to honor their warranty, it needs to be installed by their own technician. (They did not tell me that on the first few calls I made with several different agents). Anyway. BE AWARE, this company is not the one that used to be. Avoid KENMORE, LG & SEARS.
Reviewed June 13, 2023
We purchased this Kenmore refrigerator from Costco in late June of 2022. The full model # is 11175035120. This is a French door style. We'd had this for only 11 months and noticed our food started going bad. The fridge was stuck at 50 degrees and the freezer was forming massive ice crystals. There is a 2 year warranty in place through Kenmore.
So a repair technician came over on 6/5/23, and said we needed an Evaporator Fan Motor and Electronic Control Board. Ordered the parts on 6/7/23, it's now 6/13/23 and still no parts. And the technician can't return until 6/22/23. Meaning we've been without a working, functioning refrigerator for 2 weeks, and waiting 2 more weeks for repair. For an 11 month old refrigerator.
I found this timeline unacceptable and called Kenmore to see if anything could be expedited. But when I spoke with a warranty customer representative at Kenmore, he was unbothered and unsympathetic to the fact that we've lost food and money waiting for this 11 month old new refrigerator to be fixed. As a matter of fact he spoke over me several times, and even had the nerve to tell me that it's only "my opinion" that their repair service and product is bad. I said, "YES, it is my opinion because I'm the customer. I'm the one buying the refrigerator and dealing with the massive inconvenience of a defective appliance. We're losing perishable items. Groceries are at an all time high. So yes my opinion matters - if you want to sell your products."
In any case, Kenmore takes their sweet time sending parts under standard shipping (they cannot expedite anything), and having repair technicians schedule repairs weeks after the appliance has already broken. They will not offer reimbursement for lost food/groceries due to their defective appliance. Thank goodness we don't have perishable medications needing refrigeration, or breastmilk for a nursing baby needing to be frozen.
Do not buy any Kenmore appliances, as they are not "Kenmore" products anymore. They are made by other manufacturers such as Whirlpool; ours was made by Whirlpool with a Kenmore label slapped on it. These appliances are made cheaply and riding on the coattails of a decades long reputation that doesn't apply anymore. Kenmore USED TO BE great. No longer.
Reviewed June 8, 2023
Purchased a Kenmore Elite three door refrigeration in 2019. The compressor failed in 2023 (under a 10 year warranty). Kenmore declined to replace the compressor stating that it was LG's problem. LG states that they do not cover their compressors in Kenmore refrigerators. Loss of $800 food, months of back and forth before any repair, of which I had to pay!!! No accountability, lack of ethics, pathetic. I joined the class action suit reinitiated against Kenmore and I will never shop at Sears again!!!!
Reviewed June 6, 2023
I purchased the Kenmore refrigerator model 111.730257111 from Sears. It’s a piece of junk. I’ve had it serviced multiple times for the same reason starting when it was less than a year old. It sounded like the fan would kick on and became louder and louder. The refrigerator was not holding the correct temperature. The only company that will service it is A & E and it’s a joke. As soon as Their technicians saw the brand/model they said I already know what the problem is. They said it’s a known issue with Kenmore. He took the drawer out of the freezer and started taking it apart. Ice. I’ve replaced multiple parts and no matter what..it will last a short time and the same problem happens and yet another service call. Never buy this appliance and avoid A & E if you can.
Reviewed March 24, 2023
DO NOT, I REPEAT, DO NOT BUY FROM SEARS OR KENMORE!!! I purchased a Kenmore refrigerator from the Sears Outlet in Florence, Ky. back in May of 2020. I also purchased the extended warranty which is with A & E. After about a year and a half I started having issues with it cooling. I called the warranty company and they came out, ordered a part and replaced it. This fixed the issue for a few weeks and then the whole freezer section (lower) started forming frost-like substance in the entire freezer and contents. Again I called the warranty company and they came out, ordered more parts and replaced them. This worked for a few months. Then while away on vacation, we come home to find both the freezer nor the refrigerator cooling at all. We lost all the food that was in there.
I called the warranty company and again they made another trip out. When the technician arrived he pulled out the refrigerator only to find that it had been leaking since it was installed. We had significant water damage behind the refrigerator, up the side wall, to the floors, and under some of the cabinets. There was so much black mold. This was the 1st time any of the techs had pulled the refrigerator out from the wall. Along with this, the tech determined the compressor was bad and needed to be replaced.
The part that was leaking looked like it was cracked in several places. Needless to say, we had about $5000.00 in damages to our kitchen. We contacted the warranty company about this and after weeks and weeks of phone calls they finally approved it... This was not as simple as I am making it sound in this email. At this point, the refrigerator still has not been repaired. The warranty company sent multiple requests to have the refrigerator replaced, but they kept denying the claim stating it did not qualify for the lemon law.
After months and months of trying to get this approved, I finally requested another technician come out and see if it could be fixed. He again determined it was the compressor that needed to be replaced. He ordered the parts and said it would take a few weeks and they would be delivered to my home. After a month I called the warranty department to get an update. At this time I was told the order had been canceled as they were not able to find the compressor at a local store. I have had so many calls to the warranty company that I have lost count.
So, again they put in another claim to have the refrigerator replaced. Here we are 7 months later and I am still without a working refrigerator. At this point, I am at the end of my rope and completely out of patients. Living without a normal refrigerator is not easy...especially during the holidays when we had family and friends in from out of town. Not only complicated but very very embarrassing. I just want the refrigerator replaced. I do not think that is too much to ask considering it is not even 3 years old and has not worked properly for the last year and a half. I have done a lot of research on this refrigerator and watched lots of videos and have found that Kenmore and LG both use the same compressors...which have been known to stop working after a short period of time.
I have also found out that LG has more lawsuits than any appliance manufacturer in the USA. The warranty company is doing nothing but giving me the runaround. I ask for a supervisor to call me back numerous times, but they say they are not available and will have someone call me back which never happens. I do not want to get an attorney involved but at this point, I am not sure what else to do. I spent $1300.00 on the refrigerator plus another $350.00 for the extended warranty.
Reviewed Jan. 19, 2023
Please never ever buy any Kenmore refrigerators. Please also never ever have any service with A&E Factory service! I purchased a Kenmore fridge from Costco in July 2022. The fridge leaked air in five months (Nov 2022). Kenmore sent A&E Factory Service to repair it. A&E technician came and said he had fixed the problem. In early December, the fridge leaked air again. A&E technician came back and said the fridge door needed replacement. He insisted that I must dump the old fridge door after he replaced the fridge door, or he would charge me quite a bit.
After almost one month, I received two packages related to this fridge. None of the packages seems to be the fridge door as they were quite small. I tried to contact A&E Factory by all means multiple times: 1). I made many calls to their number 1-888-623-9355 in the order status page. Every time, my call got disconnected. 2). I called their main number (800) 905-9505 numerous times. This number always referred me back to their website aefactoryservice.com. 3). I tried to schedule a service in aefactoryservice.com without success. I tried both as “Schedule Service” and “Check Status”. 4). I talked to their digital assistance and got referred back to my order status page, which asked me to call 1-888-623-9355. I am going to file a BBB complaint. I contacted Kenmore again for two weeks without any success. Please do not buy any Kenmore refrigerators. There must be a reason that Sears has been performing terribly and losing business.
Reviewed Oct. 29, 2022
Anybody looking to buy an LG or Kenmore refrigerator please look online at the class action lawsuits against LG for the refrigerator compressor failures. We paid $4000 for an LG refrigerator in 2019 and it only lasted 3 years. That's over $1000 a year for refrigerator. We have an old Kelvinator in the garage from the 1970s that is still working over 50 years old. New refrigerators are built to fail. Not to last. It might be okay if you could actually repair the refrigerator in a way that it would last but evidently that's impossible.
Reviewed Oct. 16, 2022
I bought a Kenmore side by side refrigerator in January through Sears. The refrigerator hasn’t been properly working since I purchased it. Back in January we are now going into November and I don’t have a working refrigerator. I just want my money back and purchase Whirlpool through Costco.
Reviewed Sept. 7, 2022
Our Kenmore Model is 79574024412, Kenmore Elite Bottom Freezer Refrigerator purchased from Sears in 2017. I highly recommend you do NOT purchase this appliance. First of all it has expensive air and water filters that need to be replaced every year. This is large expense and problematic to do. Secondly, the ice maker has continually caused issues for us. It leaks and this causes it to freeze up the entire ice maker. We are constantly having to chip out frozen ice to make accessory work.
Now after less than 5 years this expensive refrigerator just powered off one day without any indication that it was about to go out! We got a repair person quickly and he says it is the primary circuit board that is corroded and needs replacing. He cannot readily find ANY replacement circuit board available for purchase. This is totally unacceptable, we have an old (purchased 1989) HotPoint CTX23G refrigerator/freezer that has worked with NO issues for 33 years. By the way our repairman says that all the components in this Kenmore Refrigerator or LG in origin.
Reviewed Sept. 2, 2022
If I could give this a -100000 star I would. First and foremost save yourself and get nothing from here. Second do not get a Kenmore fridge 'cause you will have to deal with this. My fridge went out. $700 worth of food is tossed. They schedule me for an appt the next day. A guy comes saying he’s there to repair the stove. I laughed and said, "You're joking right." He said, "No. I don’t know anything about fridges." I call. I get transferred 5x. Now I get transferred to the supervisor after a 35! minute hold waiting for the supervisor (mind you every 2 minutes she comes on to tell me that we’re still waiting for a supervisor). Now I speak to the supervisor and she then transfers me to Kenmore warranty … Guess what Kenmore warranty is… the same number I called from the beginning and it took me nowhere back to pressing numbers for what department I wanted.
Reviewed Sept. 2, 2022
I purchased a Kenmore Elite French door refrigerator in 2016 (795.74043.412). I didn't do much research before the purchase. It recently stopped cooling. The repairman explained a design flaw common with this brand. The lines are narrow and tend to crimp, causing oil to back up into the compressor. It's repairable at a cost of over 1,500.00. It would likely happen again. He said most of the repair calls he gets are for Kenmore/LG and Samsung. I decided not to repair. For that cost I intend to purchase a Whirlpool.
Reviewed June 14, 2022
My ice maker leaked and froze my lower freezer doors. We have done all the recommended repairs. This refrigerator is crap. It has never worked and now we need to replace it. Garbage. Garbage. Garbage.
Reviewed May 14, 2022
Used Kenmore products for better than 40 yrs but no more, less than 90 days, repaired twice purchased in Jan 2022, repaired 02/2022 and 03/2022 with no parts available. Now replacing with another brand
Reviewed April 17, 2022
Kenmore refrigerator come defective from the factory. I purchased the refrigerator five years ago and broke down 7 times. The customer support is the worst I have experienced. They laughed at my predicament and Extorted more money for me.
Reviewed Jan. 5, 2022
Bought this fridge and matching stove 3yrs ago. I purchased this brand, as did much research on reviews of Kenmore. With that and feeling Sears had a quality product, I purchased them. Three years later, my fridge went totally out. I had no reason to think a Kenmore would crash in 3 years. Threw out hundreds of dollars in food. And this is where things go horribly wrong.
There is no longer a warranty, it’s only a year. Sears wants $1700 to repair. I don’t have a $$ tree in my yard. So then I bought a Choice Home warranty. The rep on the phone said, "No worries ma’am, this is covered." I told him it was already out. Waited my 30 days, and filed a claim. They send out the same tech as Sears. He’s in the house 3 minutes, tops. Calls me to say they won’t cover it. Pre-existing condition. I’ve now paid for 2 service calls. And no working fridge still.
I turn to Kenmore and reach out for help. I gave them 2 voices, either fix my fridge for free or replace with a comparable fridge to what I have. The man chose to repair it. Five phone calls later, "Yes it’s in your file, diagnostic fee waived, no charges on parts and labor." But, yesterday, the tech calls wanting to know if I still want him there. He has no paperwork that there’s no charge. Mind you, Kenmore set this up and supposedly wrote notes.
I called Kenmore. "Oh yes, it’s right here, no charges." He says, "I’ll send this over for your tech." Hours later, he don’t have this to come fix it. I call back. Now, this guy says he has no access to those notes and wants to transfer me to another department. I still have no working fridge. I’ve contacted 2 local tv stations to look into my story, and hopefully get it fixed. Buyer beware. Buy another brand, not a Kenmore Elite. It was priced just under $3000. Not worth it.
Kenmore Refrigerators Company Information
- Company Name:
- Kenmore Appliances
- Year Founded:
- 1913
- Country:
- United States
- Website:
- www.kenmore.com
