Kenmore Refrigerators Reviews

I specifically bought a Sears Kenmore refrigerator because of the brand name. My BIG mistake. My refrigerator is less than 2 years old. I just got off the phone with sears. They actually HUNG UP ON ME. Turns out they no longer provide air or water filters for my refrigerator. Once the filters clog, I will no longer have ice and water. I assume the lack of an air filter will cause the appliance to fail more quickly. Not only no support, the manager hung up on me when I let them know how unhappy I was. They blamed a company they contracted with for pulling out of a deal to manufacture the filters. That's great, but refrigerator has Kenmore Elite on it. I'm very angry and extremely disappointed. Never going Kenmore again.

What is really sad is that generations before us enjoyed a real appliance, and long warranties. Yet, my Kenmore French door fridge suffered something that made the fan in the freezer be extremely loud. A tech came and said that all of the parts of a Kenmore today are mad in Korea, and they stopped making the fans long ago. Keep in mind, I haven't used this fridge since the last year. Do you remember when fridges lasted at least 30 years, with Kenmore at the top of the quality chain? Kenmore is not a name I can trust anymore! They make 3 years of use then they break down, and they don't make parts for it anymore, and we have to throw them away! This is not right! We spend over $3000.00 for a fridge, because it is a Kenmore, and it needs to be replaced 3 years later, due to no parts replacements! It is just wrong.

I purchased a Kenmore bottom freezer Model# 111-75035120 in Oct, 2021. In April 2023 the refrigerator was not cooling properly. The Sears tech came out and replaced the fan, the motor had gone bad. It's just over a year later and the fan has gone again. The part is no longer made and difficult to find. Many reviews confirming the part lasts a year. I'm still in the process of trying to get my $2k refrigerator that is only 3 years old back up and running.

I bought brand new from Sears in 2016 a Kenmore side by side refrigerator/freezer, a dishwasher and a stove/oven range. Three years later, I had to replace the molding around the door at a price well over $100 and now in 2024 the ice maker stopped working. Getting parts from Sears Direct was such a fiasco. They sent two molding pieces, one of which was faulty already. My local appliance guy installed the other one. And the company chased me down to get me to send the faulty one back after they are the ones who made the mistake and sent it twice!!! STAY AWAY FROM THIS BRAND!!

Can never understand how a company can make a plastic handle that once is broke, can't be repaired. So now my appliance is is garbage? Although it works just fine. Just no longer has a handle. This is how they get you. Kenmore is not worth a dime. Avoid at all cost.

We purchased a Kenmore refrigerator which started leaking water from the freezer within a year. When the technician came it he said it was not repairable. It was replaced by a Kenmore elite fridge. Within two years the fridge leaked water damaging the floor. The housing of the flow sensor was cracked and spraying water. Kenmore discontinued the part as they knew it was faulty but refused to fix the issue. We had to purchase a replacement for $60. I will never purchase a Kenmore product again. Two faulty fridges in three years, terrible customer service, and a company that will not replace manufacture defective parts in a $3,000 product. You can see the manufacturing defect in the housing that caused the leak in the attached pictures.

Purchased a Kenmore 73025 bottom freezer refrigerator January 17/22 from Costco. There was 2-year warranty. Then on February 23/24 the freezer compartment froze up. Called Kenmore Customer Care (Sears Home Service). They advised the fridge required 2 new sensors costing $42 but total cost was upwards of $500. Then received a message on MARCH 25/24 - one MONTH LATER that parts were no longer available! So I have a 2 year old fridge that was ONE MONTH PAST WARRANTY that is not usable. And you can’t reach any human being at Kenmore or Sears or Costco to complain. So my fridge becomes more LANDFILL!! So unfair that all these companies will not take any responsibility. STAY AWAY FROM KENMORE/SEARS PRODUCTS....

Fridge is 18 months and no longer gets cold. Bought from Costco- also no help. Went the rounds with Costco, Kenmore and Sears to have a tech come out. NO ONE even makes parts for fridge to be replaced anymore. Kenmore is a common brand

2 months after the manufacture warranty expired (14 months after purchase) parts starting going bad. Replaced a water valve which took months to get. Refrigerator fan motor went out, ruining food in the fridge. 9 months later the fan quit working again. This time is was the main control board that failed causing the fan to not work. Replaced circuit board and it only lasted for 4 months before going out again. The manufacturers no longer makes the fan so you have to find one that matches it on Amazon. The replacement circuit board that Sears sells you, has no warranty on it. There is a defect with this fridge in the circuit for the refrigerator fan and Sears will not acknowledge me on it. I refuse to replace parts in a brand new fridge that won't even last a year. Seems like such a waste of an appliance, my time and resources. Don't buy a Kenmore fridge unless you purchase a large warranty package for it.

Never under 50 degrees ever. Called service, tech said it’s the fridge, they put too small compressor - sorry. At 60 degrees we called again, same tech says, "Oh I’ve had to replace fans in these." WHAT? Didn’t you know that the first time? Now over a 2 wk wait for parts. In the meantime we are keeping bare minimum perishables in a very old mini fridge that works better than the new one and in coolers that are colder than the barely 1 year old fridge. Terrible product, worse customer service. Over $100 in food and a customer lost.

We bought a SEARS Kenmore Elite Model 795-74025-412, triple-door refrigerator from Best Buy in March, 2018. Within two years, in April 2020, it stopped cooling. The SEARS service technician found that the compressor was leaking oil. Under warranty, the compressor was replaced. Then again last week, November 2023, it stopped cooling, and once again we had to throw out a ton of food (it was on Thanksgiving Eve). The SEARS technician diagnosed the problem (again) as a faulty compressor. However, the warranty would not cover a second compressor change.

About 5 weeks ago we simply changed our Water Filter as requested by the Refrigerator. Everything, including the Water Dispenser, was functioning perfectly up to that point with exception to the Freezer frosting a bit too much, which was a secondary complaint. What happened was when the Old Filter was removed and replaced with an Identical Factory Filter, according to their instructions, the water dispenser immediately QUIT delivering water. We replaced the new filter with the old filter to see if the new filter was the problem, and nothing happened even with the old one.

We trusted in the Sears store, have bought products in the past that lasted forever. Well, not anymore. We replaced all of our appliances in our kitchen with Kenmore products from the Sears store in 2017, that has since closed. Our 3500.00 Kenmore Elite refrigerator has failed in the last year 3 times due to the compressor going out. Our Kenmore Microwave also failed. The Sears extended warranty we bought sends out a repairman. Repaired it, left, only to have to come back and repair it again and again, and again, since December 3rd of 2022. Thank God we have kept up the warranty, which is very expensive. My wife is a diabetic, lost the insulin, which is very expensive, not to mention all the food. They will give you 200.00 in reimbursement for the food, but insulin alone exceeds that.

Bought a Kenmore fridge through Costco in Feb 2023, quit working in June 2023, service came out and determined the "mother board" was bad and placed part on order. Two weeks later I had to call them and found service had marked the service order "complete" and that the part could was "no longer available"...keep in mind no one called me. Since then I've been given the run around...they "escalated the issue" to the warranty and repair dept....but you aren't allowed to speak to any one there, customer service can only tell you that they are working "diligently on it" and will get back to you (no specific date or follow up time frame)...advise to call back if you haven't heard anything in a week....needless to say....I'd beware of buying ANYTHING from Kenmore now that I know it's owned by a venture capitalist, holding company.

Paint peels off! and when you call, they just transfer you from department to department and no one helps! I paid a premium for the color. They tell you they are sending someone to look at my appliances and I have to pay for that. I paid more than $5,000.00 dollars for something that the color just peels off. I also had an issue where the compressor failed and it took the company 2 months and many calls to get it replace. Kenmore and Sears are not an option when buying something for your home. NO OPTION is what they say...

Hello! Do not buy Kenmore Elite refrigerators. Stay away. When we were looking for a fridge at SEARS we chose Kenmore without a doubt because used to be good brand that lasted for years and we paid almost 3k for it. That was back in August 2018. A couple of months ago ice maker stop making ice, then a month ago temp not right and the freezer was melting ice cream, etc. I called a certified technician on the phone and asked him about it, he said it might be the compressor, this junks has mostly LG parts. LG has a Class Action Lawsuit which they lost and are forced to pay for replacements and labor in certain models.

We purchased this Kenmore refrigerator from Costco in late June of 2022. The full model # is 11175035120. This is a French door style. We'd had this for only 11 months and noticed our food started going bad. The fridge was stuck at 50 degrees and the freezer was forming massive ice crystals. There is a 2 year warranty in place through Kenmore.

Purchased a Kenmore Elite three door refrigeration in 2019. The compressor failed in 2023 (under a 10 year warranty). Kenmore declined to replace the compressor stating that it was LG's problem. LG states that they do not cover their compressors in Kenmore refrigerators. Loss of $800 food, months of back and forth before any repair, of which I had to pay!!! No accountability, lack of ethics, pathetic. I joined the class action suit reinitiated against Kenmore and I will never shop at Sears again!!!!

I purchased the Kenmore refrigerator model 111.730257111 from Sears. It’s a piece of junk. I’ve had it serviced multiple times for the same reason starting when it was less than a year old. It sounded like the fan would kick on and became louder and louder. The refrigerator was not holding the correct temperature. The only company that will service it is A & E and it’s a joke. As soon as Their technicians saw the brand/model they said I already know what the problem is. They said it’s a known issue with Kenmore. He took the drawer out of the freezer and started taking it apart. Ice. I’ve replaced multiple parts and no matter what..it will last a short time and the same problem happens and yet another service call. Never buy this appliance and avoid A & E if you can.

DO NOT, I REPEAT, DO NOT BUY FROM SEARS OR KENMORE!!! I purchased a Kenmore refrigerator from the Sears Outlet in Florence, Ky. back in May of 2020. I also purchased the extended warranty which is with A & E. After about a year and a half I started having issues with it cooling. I called the warranty company and they came out, ordered a part and replaced it. This fixed the issue for a few weeks and then the whole freezer section (lower) started forming frost-like substance in the entire freezer and contents. Again I called the warranty company and they came out, ordered more parts and replaced them. This worked for a few months. Then while away on vacation, we come home to find both the freezer nor the refrigerator cooling at all. We lost all the food that was in there.

Please never ever buy any Kenmore refrigerators. Please also never ever have any service with A&E Factory service! I purchased a Kenmore fridge from Costco in July 2022. The fridge leaked air in five months (Nov 2022). Kenmore sent A&E Factory Service to repair it. A&E technician came and said he had fixed the problem. In early December, the fridge leaked air again. A&E technician came back and said the fridge door needed replacement. He insisted that I must dump the old fridge door after he replaced the fridge door, or he would charge me quite a bit.

Anybody looking to buy an LG or Kenmore refrigerator please look online at the class action lawsuits against LG for the refrigerator compressor failures. We paid $4000 for an LG refrigerator in 2019 and it only lasted 3 years. That's over $1000 a year for refrigerator. We have an old Kelvinator in the garage from the 1970s that is still working over 50 years old. New refrigerators are built to fail. Not to last. It might be okay if you could actually repair the refrigerator in a way that it would last but evidently that's impossible.

I bought a Kenmore side by side refrigerator in January through Sears. The refrigerator hasn’t been properly working since I purchased it. Back in January we are now going into November and I don’t have a working refrigerator. I just want my money back and purchase Whirlpool through Costco.

Our Kenmore Model is 79574024412, Kenmore Elite Bottom Freezer Refrigerator purchased from Sears in 2017. I highly recommend you do NOT purchase this appliance. First of all it has expensive air and water filters that need to be replaced every year. This is large expense and problematic to do. Secondly, the ice maker has continually caused issues for us. It leaks and this causes it to freeze up the entire ice maker. We are constantly having to chip out frozen ice to make accessory work.

If I could give this a -100000 star I would. First and foremost save yourself and get nothing from here. Second do not get a Kenmore fridge 'cause you will have to deal with this. My fridge went out. $700 worth of food is tossed. They schedule me for an appt the next day. A guy comes saying he’s there to repair the stove. I laughed and said, "You're joking right." He said, "No. I don’t know anything about fridges." I call. I get transferred 5x. Now I get transferred to the supervisor after a 35! minute hold waiting for the supervisor (mind you every 2 minutes she comes on to tell me that we’re still waiting for a supervisor). Now I speak to the supervisor and she then transfers me to Kenmore warranty … Guess what Kenmore warranty is… the same number I called from the beginning and it took me nowhere back to pressing numbers for what department I wanted.

I purchased a Kenmore Elite French door refrigerator in 2016 (795.74043.412). I didn't do much research before the purchase. It recently stopped cooling. The repairman explained a design flaw common with this brand. The lines are narrow and tend to crimp, causing oil to back up into the compressor. It's repairable at a cost of over 1,500.00. It would likely happen again. He said most of the repair calls he gets are for Kenmore/LG and Samsung. I decided not to repair. For that cost I intend to purchase a Whirlpool.

My ice maker leaked and froze my lower freezer doors. We have done all the recommended repairs. This refrigerator is crap. It has never worked and now we need to replace it. Garbage. Garbage. Garbage.

Used Kenmore products for better than 40 yrs but no more, less than 90 days, repaired twice purchased in Jan 2022, repaired 02/2022 and 03/2022 with no parts available. Now replacing with another brand

Kenmore refrigerator come defective from the factory. I purchased the refrigerator five years ago and broke down 7 times. The customer support is the worst I have experienced. They laughed at my predicament and Extorted more money for me.

Bought this fridge and matching stove 3yrs ago. I purchased this brand, as did much research on reviews of Kenmore. With that and feeling Sears had a quality product, I purchased them. Three years later, my fridge went totally out. I had no reason to think a Kenmore would crash in 3 years. Threw out hundreds of dollars in food. And this is where things go horribly wrong.