Kenmore Refrigerators Reviews

I bought a Kenmore side by side refrigerator in January through Sears. The refrigerator hasn’t been properly working since I purchased it. Back in January we are now going into November and I don’t have a working refrigerator. I just want my money back and purchase Whirlpool through Costco.

Our Kenmore Model is 79574024412, Kenmore Elite Bottom Freezer Refrigerator purchased from Sears in 2017. I highly recommend you do NOT purchase this appliance. First of all it has expensive air and water filters that need to be replaced every year. This is large expense and problematic to do. Secondly, the ice maker has continually caused issues for us. It leaks and this causes it to freeze up the entire ice maker. We are constantly having to chip out frozen ice to make accessory work.

If I could give this a -100000 star I would. First and foremost save yourself and get nothing from here. Second do not get a Kenmore fridge 'cause you will have to deal with this. My fridge went out. $700 worth of food is tossed. They schedule me for an appt the next day. A guy comes saying he’s there to repair the stove. I laughed and said, "You're joking right." He said, "No. I don’t know anything about fridges." I call. I get transferred 5x. Now I get transferred to the supervisor after a 35! minute hold waiting for the supervisor (mind you every 2 minutes she comes on to tell me that we’re still waiting for a supervisor). Now I speak to the supervisor and she then transfers me to Kenmore warranty … Guess what Kenmore warranty is… the same number I called from the beginning and it took me nowhere back to pressing numbers for what department I wanted.

I purchased a Kenmore Elite French door refrigerator in 2016 (795.74043.412). I didn't do much research before the purchase. It recently stopped cooling. The repairman explained a design flaw common with this brand. The lines are narrow and tend to crimp, causing oil to back up into the compressor. It's repairable at a cost of over 1,500.00. It would likely happen again. He said most of the repair calls he gets are for Kenmore/LG and Samsung. I decided not to repair. For that cost I intend to purchase a Whirlpool.

My ice maker leaked and froze my lower freezer doors. We have done all the recommended repairs. This refrigerator is crap. It has never worked and now we need to replace it. Garbage. Garbage. Garbage.

Used Kenmore products for better than 40 yrs but no more, less than 90 days, repaired twice purchased in Jan 2022, repaired 02/2022 and 03/2022 with no parts available. Now replacing with another brand

Kenmore refrigerator come defective from the factory. I purchased the refrigerator five years ago and broke down 7 times. The customer support is the worst I have experienced. They laughed at my predicament and Extorted more money for me.

Bought this fridge and matching stove 3yrs ago. I purchased this brand, as did much research on reviews of Kenmore. With that and feeling Sears had a quality product, I purchased them. Three years later, my fridge went totally out. I had no reason to think a Kenmore would crash in 3 years. Threw out hundreds of dollars in food. And this is where things go horribly wrong.

We purchased a Kenmore Elite refrigerator and it stopped cooling and we called Sears/Kenmore and they sent multiple people on 4 different occasions to check it out and all said that it was the compressor and we still have warranty on it. To add insult to injury one of their affiliates by name Intelfix paid $100 deductible to them and still they have not fixed my appliance nor replace and whenever we call they will give us a run around. I can't believe we have all of our appliances from the scam of a company called Sears/Kenmore.

We bought our Kenmore Refrigerator July 2019 with a 1 year warranty. 6 months after warranty expired the refrigerator starting making a horrible noise, then stopped getting cold. I called my local repairman, he came looked at it and said even if he fixed it, it would break again in 6 months. So I called Sears to have a tech come out, he said it was the fan and would place an order for the part.

We bought a Kenmore Elite 7403 to replace a samsung that seemed to be going out on us 3 years ago. Our samsung is still working (in the garage), and the Kenmore Elite has a broken compressor - which will cost over $1000 to replace!!! It has not even been a full 3 years since we bought it at Sears! NEVER BUY THIS BRAND!!!! The repairman said LG has lawsuits against them, and they purchased Kenmore and are using their parts. I WILL NEVER BUY THIS BRAND AGAIN (LG OR KENMORE).

I've been a faithful and happy Kenmore appliance buyer for decades. Based on that experience, I recently bought a Kenmore Elite $1200 refrigerator. It developed freezer issues a month after the warranty expired and when I googled the issue I found that this was a common and known problem for this whole line of refrigerators. I contacted two local appliance-repair people and they both told me too bad, Kenmore used to be the reliable source of appliances, up until two or three years ago when they stopped manufacturing them in the US and started buying from the lowest bidder and just rebranding the resulting junk. I'm disappointed in yet one more company having sold out and let down the faithful customers who kept them in business all these years. I will never again buy a Kenmore appliance, unless it's an older used one in good condition.

I have used Kenmore products for years. And when one no longer work after years of use, I would get another. Even though products change with different features the durability never does. I am a firm believer in Kenmore, not only for refrigerator but also for their washer and dryer.

The Kenmore side by side refrigerator-freezer is the worst product I have ever purchased. After two years, the ice maker had to be replaced. Now at four years, the sensor for the self-defrost mechanism had to be replaced. This self-defrost unit cost $2,600+, and it is not worth the money. I would not recommend it to anyone.

US government allow American consumers to continually get ripped off by manufactures and retailers. LG/Samsung newer model refrigerators have 220v compressors which does not work well with US circuit standards. Repair people state compressors have known defect. It's not a defect. Those 220v compressors are intended to work for a certain duration then burn out. If you replace one then sooner or later you will replace another.

I purchased a Kenmore Pro refrigerator in 2017. I was so happy I didn't get an LG with all the issues of them with cooling problems. That is of course until mine stopped cooling a few days ago. Took the back off just to find out it was an LG compressor. Luckily I caught it soon enough to have not have a loss of food but now here I sit with a very expressive 4yr old non-working refrigerator. After looking up information on this compressor I saw that there was a settlement for it and I could get an extended warranty to have it replaced at no cost but of course I can't find the receipt or any proof of purchase. All I have is pictures of the fridge and compressor and LG said without a receipt they won't help me. All I wanted was the faulty compressor replaced and they know it's faulty but all I got for help was "too bad, so sad". Guess I will NEVER purchase a Kenmore or LG ANYTHING ever again.

I purchased this refrigerator in late 2017, On July 11 it failed. I called Sears service and they scheduled an appointment and 2 days before the appointment they put me off another month until August 25. The technician came and replaced the compressor. Part was under warranty but not labor, I then purchased a 1 year appliance warranty for almost $1000.00. Well 2 days later it failed again and now they tell me they can’t get here for almost another 2 months, October 22. I would advise no one to purchase any Kenmore appliance. I am contacting our B. B. B. concerning this matter. They want your money but do not stand behind their products.

I bought a refrigerator 3 years ago from Sears a Kenmore Elite. Now is not working. The compressor and condenser are not good. I have to throw the food away, I'm very stressed. Don't buy. You will regret and also waste your money!!!! It is for your own good, don't throw your money away. Kenmore makes no good refrigerators. When you call them they will not help you instead they will waste your time and money.

Got CL err. Kenmore replaced the fridge, but process took over a month. Four months later same problem, but Kenmore decided to replace compressor. Looking at another month before part arrives. Most miserable experience ever! Thought with LG takeover things would be okay. Avoid Kenmore at all cost.

I purchased a Kenmore Elite ref in November of 2018. Model # 795.75053.712 Serial # 704KR00028. It failed in June of 2021. The Sears repairman said this compressor unit is defective and most of these models fail after a few years. The compressor was covered under warranty but not the labor. We paid $750 in labor to install a new compressor and then a week later something else major failed.

I bought what I thought was a Kenmore Elite as that is how it is labeled (it is actually an LG). I found that out when it needed it repaired. I was told that Kenmore doesn't make their on brand anymore. My compressor is out before 5 years is up and the cost is over the price to replace the refrigerator. I don't recommend this product. I have had problems with my ice maker the whole time I own it.

On purchased a Kenmore top-freezer refrigerator in Jan. of 2021 through sears.com for $955.88. Five months after the purchase the fridge started emitting a burning-like odor. I contacted Sears Home Services more than 10 times over the course of a week to schedule warranty service, but each time I was told that their system was down, and that I should expect a call from them within 2-4 hours. It is now a week later, and I still have not been given an appointment.

Like thousands of others, I have trusted the Kenmore name as being a quality product for many years. My parents bought Kenmore appliances too. So when it was time to buy a new refrigerator I bought a Kenmore Elite with the bottom pull out freezer. I specifically did not want another brand like Samsung or LG because I knew they made faulty products after talking with appliance repair techs and friends who had purchased these products.

I purchased this Kenmore from Costco online. It was delivered on May 24, 2021. After a couple of weeks of use I noticed the freezer was icing over and the seals to the freezer and refrigerator kept coming loose. I contacted Costco concierge service and they sent a Kenmore repairman. The Kenmore repairman noticed the seals coming loose without me saying anything and then he noticed the seam around freezer had been siliconed. The Kenmore repairman advised me to return the refrigerator and get a refund. Sears, Kenmore, or Costco wants to take responsibility for this fraud. I have never had a more frustration experience, don't buy anything from these people.

Just a couple years ago we bought a Kenmore Elite side-by-side refrigerator/freezer and it worked great for about a year and last year we had to spend over $700 to have a part replaced and now we had to spend $95 to have someone come look at it because it quit working again and they said now it is leaking coolant. Had I known we were going to have to put so much money we would’ve just bought another brand and saved our self the hassle of continually having someone at our house to check our refrigerator. The expenses that we’ve paid to have things fixed don’t even include the amount of money that we’ve thrown away due to lost food when it quit working both times.

We have a Kenmore Elite 750 Refrigerator purchased 10/2013 from Sears. It stopped working May 2021. Sears came and diagnosed the problem as the compressor, which is under a 10 year warranty (reads: "repair free of charge"). However, Sears noted the replacement compressor will need a new computer in order to function. We paid the diagnostic fee and asked him to email us a full quote, which he never did. We called Kenmore (transferred to Sears) as the price seemed high ($924) for a problem that is under warranty.

I purchased an LG manufactured Kenmore Elite refrigerator (795.72483.411) in 2/2018 for around $3k. Condenser went out this week. Cost is >$1000 for repairs. We had already replaced the ice maker for several hundred dollars. Now, 5/2021, I need to purchase a whole new refrigerator. Stay away from Kenmore and LG refrigerators. This seems to be a very common problem.

These refrigerators use LG components which fail in their first 3-4 years if you're lucky. They will fail again several months or a couple years after. You will be up to your ears in repair bills and have to transfer spoiled food to a reliable old refrigerator.

If I can give less than a 1 I would do it. I have a refrigerator from Kenmore and It didn't last for a week and it broke down. I called them and they want me to pay for it to fix it even though it's not my fault. The Kenmore Refrigerators compressors are LG and LG compressors people have court issues on it because they break easily. Don't waste your money on those kinds of refrigerator.

Lasted less than a year! Called last September, ice maker stopped working, freezer had ice and frost all over food, and appointment scheduled in October, parts ordered, never heard back. I called back, was told parts on back order, would be delivered within 21 working days. Called back in November, was told parts from Korea weren’t coming in, my case was “escalated” and I someone would call me in 2-3 days. I called back a week later and was told the same thing, 2-3 days. In December I called and was told I had been approved for replacement but no amount was entered in my file, I would be contacted in 2-3 days with amount, then I could select a replacement on ** and schedule the exchange.

I have a Kenmore side by side that is 7 years old. One year ago the water line that services the drinking water developed a leak. The leak was not at a bend or pressure point. It just split on the side of the hose. I spliced the line the with some new line and 2 connector. Recently it started leaking again. The original hose is so brittle that if I were to push on a connector it will most likely break again. The hose runs into the back wall so it cannot be replaced without tearing off the entire back panel which I'm not sure is even possible. I feel that a water line should last close to as long as the rest of the unit. Especially if it is not replaceable. So thanks Kenmore for saving 10 cents and using cheap materials. I guess you think I should take my fridge to a landfill and buy a new one every 7 years.

I have always purchased Kenmore appliances and I am terribly sorry they are defunct. My Kenmore washer is 35 years old, drier 30 years old... fridge 15 years old. I had to purchase a new stove two years ago and bought a Maytag for $2100. It lasted just two years and the computer system had to be replaced. $900 repair bill. Not happy about that.

I bought a set of Kenmore appliances from Sears. The refrigerator was made by LG . After a year and seven months the refrigerator stopped cooling. I called up Sears and asked about the warranty. They explain to me that they would send out a repairman however I would have to pay over $200 for service call but they would take that out if in fact there was something wrong with the refrigerator. The repairman Came out and told me there was a leak in the coolant system. He then told me it was not even worth to repair. He told me the LGs have a terrible history of either compressor is going out or a leak. When I asked about the warranty he said there was a one-year warranty. I asked about fixing it. He told me he could only guarantee it for a month. His advice was to buy Whirlpool Frigidaire or GE. I called up Sears and they told me There was no warranty on the coolant system. In fact there was only one year warranty.

I bought a Kenmore Side by Side Refrigerator (Model 10651139214) 33 months ago, less than three years from SEARS. All lights stopped working, all at once. I called the number on the manual and was told that someone could be scheduled to "diagnose" the problem for a fee of $149 and also that my refrigerator had only a one year warranty and I did not pay extra for extended service. I scheduled the appointment reluctantly. I had a local, and trusted for years, repairman come to take a look. He checked everything and related to the lights, looking at the tech sheet and online. It is determined that the part that is needed is $215 just for the part and it is on backorder with no projected date of arrival. My repairman also said that this specific refrigerator has a "Tech Service Alert" attached to it, meaning several people have had the same problem. BUT Kenmore does NOT back up their product.

Kenmore fridge not working after 2 year. I call customer Service then came technician they send he did diagnosis. He took for that 160 dollar and then to replace the part 1144 dollar but is not fair to pay 1144. I will buy new one but kenmore worst company. Thanks.

I bought Kenmore refrigerator in July 2018, then the compressor was down in January 2021. Sears's technician told me that Kenmore will charge me over $800 for repairing with compressor replacement, and customer service even more pissed me off!!! Different representative are saying all different story!!!! I paid $1700 brand new Kenmore Refrigerator but works only 2 years, then will pay another $800 labor cost to repair and extended warranty only 6 month... Pls remember don't buy Kenmore Refrigerator, the quality is sucks, and customer service is sucks even much more.

We bought a Kenmore Elite refrigerator in 2018. On January 29, 2021 the compressor quit working, food was ruined. Okay, things happen. We called about having a warranty repair. Wife was on phone for more than 3 hours with different parties within the Sears network. Got appointment for February 1st, GREAT service! Service provider contacted us to confirm OUR MARCH 1ST APPOINTMENT!!! Back to the phone calls. ABSOLUTELY NO HELP FOR 50 YEAR CUSTOMERS!!! JUST A LOT OF "well, call this number". So if you have a Kenmore refrigerator, I recommend you purchase another brand and keep it ready in your garage as Kenmore doesn't give a HOOT about you after they sell you anything. WILL NEVER BUY ANOTHER KENMORE PRODUCT AGAIN!!! WARRANTY SERVICE?? WHAT WARRANTY SERVICE????

I bought a brand new Kenmore side by side because I had previously bought a Kenmore refrigerator 35 years ago and it is still running. My new one was beautiful but it died in 2 years 3 months. Compressor is totally shot and 1 year warranty covers NOTHING. I had the local refrigeration repair company come out that is reputable and honest. He didn't even charge me the full price for a house call. Thank goodness I kept my old fridge and plugged it in and it runs fine. I will only buy American made going forward and have learned my lesson... Always get the extended warranty.

Sears no longer honors Kenmore refrigerators service and parts. You won't get them to admit to that, they will just give you the run-around until you give up. I ordered a shelf for my Kenmore on July 2, 2020. Sears required me to pay in full at the original time of the order. It's been seven months and not only have they not delivered my part, they have canceled my order without informing me and without refunding my money. I only found out because I remembered to go online and check the status of my order. The status is 'canceled', as of Dec. 30 (a month ago) but they never informed me and they kept my money. I have been in touch 4 times over the last 7 months and every time they have assured me the part is almost ready. Obviously, they never intended to send it and have decided to keep my money. I'm sure many people forget over time and this is probably a successful source of free income for them, even though it's quite unethical.

Updated on 01/26/2021: My first review on 1/4/2021 was about a failed compressor. Today is the 1/26/2021 and the tech finally came to fix the compressor. He advised me that there are a lot of problems with these compressors. He told me that when the compressor goes a black liquid runs through the refrigerator lines. He flushed the system but said it was not guaranteed to be fully flush. He then proceeded to tell me that if there is black fluid left and it gets into the compressor it will ruin it. He then told me that the compressor will probably fail within 2 years or less after paying $300 dollars to have it fixed. If it breaks I will need to pay again to service the refrigerator. This feels like a giant scam and Sears and Kenmore should be held accountable for the faulty parts they use on their products. Unsatisfied Customer!!!

I purchased a brand new Kenmore refrigerator 8/2018 and the compressor blew 9/27/2020. I called to set an appointment date for service and they failed to show. My appointments are now continuing to be rescheduled later and later in the month. This has changed every other day via text or automated calls from 10/6, to 10/7 to 10/19, to now 10/20! I have received no explanation as to why my appointments keep getting changed and no acknowledgment regarding a service request for a refrigerator which is an ESSENTIAL household item.

Our Kenmore side by side fridge is excellent. Plenty of room and the lighting in it is superb! I can see what I need too and everything is laid out very nicely inside. Makes plenty of ice, easy to clean and very easy to change the water filter inside. We probably looked at 10 different refrigerators and as soon as we saw this one, we knew we had to have it.

Sears, led by Eddie Lampert, steals your money and gives you when the runaround when their refrigerator fails in less than 3 years multiple times. They buy their garbage from LG (LITERALLY GARBAGE) that is made so poorly that Russian manufacturers laugh in mocking hysteria at how unreliable yet expensive these refrigerators are.

Fridge died after just 7 years. The compressor only has a 10-year warranty but when the compressor goes out it causes other damage that costs in the thousands to repair so warranty is worthless. Repairs cost as much as the new fridge; ELITE line.

There have been two minor problems with the bottom freezer. First was frost build-up under and behind the drawer. There was an obstruction of the air flow into the freezer compartment, repaired. Second is the ice cube fill tube, it was allowing water to be dripped into the tray. This is still as problem.

I like my Kenmore. It runs well and is pretty energy efficient. I haven't had any experience with their customer service so I gave them a four. I got the warranty that came with it which was at a good price.

I really love this fridge. The double doors make it very easy to grab and put away groceries. Not to mention all the space for larger dishes and groceries. The freezer part is very deep so you’re about to put a lot of stuff in.

I've had my Kenmore fridge for over 20 yrs and it's still doing a great job. A couple years ago, the fan stopped running, and we did not realize it till it started leaking water from bottom on floor. Called Service man (independent), and he told us if it weren't a Kenmore, it would have died, that it held up really good for as long as fan wasn't working. Highly recommend this brand in all appliances. We still have it along w/ all our Kenmore appliances and they're all still running GREAT!

Our Kenmore bottom freezer fridge cost $1700 and the dreaded LG compressor quit cooling in less than 3 years. Purchased Oct. 2017 and quit cooling July 2020. Opened the fridge and water from ice went all over the floor. Fridge and freezer were both way above correct temps. Had to throw out every thing. I noticed the compressor was VERY hot so I unplugged it until a repairman could look at it. Turned it on before he came and 3 hours later he said he could have fried an egg on it. And that it needed a new compressor and was the LG brand made for Kenmore and known to have this compressor problem. Very disappointing as my previous Kenmore fridge lasted 25+ years.

Kenmore has the best refrigerators, they last for decades, the old one I had was 21 years old before I gave it up. Keeps food fresh, consistent temp throughout the interior, love all the wonderful styles and colors you can get. I think one reason why Kenmore refrigerators are better is the company has been around for many decades.

Kenmore changed compressors and it's crappy and they themselves don't expect it to last, their warranty gets shorter and shorter. Service dept. keeps canceling appointment. We are now 3 months out. Before you buy, think hard first. Dealing with crappy parts is one thing, but then dealing with their service is even worse. I don't know if they fired all of their technicians or if they are so hard to work for, but they don't have enough technicians to fill the need with so many appliances breaking down. They have canceled our appointment twice. We are now three months out for a repair. Who can live without their fridge for three months? No one. We had to buy another fridge, spending thousands of dollars while waiting for a technician to come out. This is wrong. We spent $3000 plus for our Kenmore fridge that is now worthless on our back porch waiting for a repairman.

My refrigerator is 5 years old. Almost (to the day) at 5 year point the condenser died. I do have an extended warranty, so what could have been a very Very expensive fix...wasn’t. They took an LG condenser out & replaced with an LG condenser. The tech performing the task told me they’re only good for 5 years!

Fridge color very nice. Black slate. Beautiful. Very quiet. Bought a little on the small side. Just two of us. Fits everything great. Very easy to remove the shelves to clean. Front of door opens for storage or milk, coffee, creamer, ketchup, mustard. Things you use on a daily basis. Love it and front cleans and gets very shiny with Windex. Not very expensive. Great products. Purchased through Sears before they closed their doors. Heard a rumor about the closing before we purchased it so did not purchase a warranty.

This is an LG refrigerator with the Kenmore nameplate. The ice capacity is a joke at about 2 lbs per day. It takes forever to make ice even when you use the "Ultra Ice" feature. It is very cheaply made as well. I pulled the drawer in the freezer open one day and a wheel from each side broke off when it reached the end of the track. The freezer also frosts food really bad and you have to throw it away after a few months. Very dissatisfied with this refrigerator which is the biggest piece of junk I have ever owned!! And I paid $1600 for it five years ago.

Keeps food cold and last long in this new fridge, and freezer keeps such fresh as well. Highly recommended this brand of refrigerator, Sears has a great selection of appliances. Previous brand Frigidaire didn’t keep my food fresh and was constantly leaking.

First off, I will never buy another Kenmore appliance, and would tell you that no matter how many 5 stars it is rated, it is still a pile of garbage. We bought this "highly rated" french door refrigerator back in 2014 and for 6 years it has worked perfectly. "If refrigerators only lasted for one year I'd say we got our moneys worth" but according to repair experts a refrigerator should last 14-20 years. Our Kenmore was made by LG and if you do your research you will find that LG is not a very reliable brand, I don't care what the experts say. The compressor is weak and only lasts for a couple of years if you are lucky. Ours went out! Now LG covers their compressor for 10 years but Kenmore only covers it for 1. What a rip off!!! It will cost $1166.28 to repair a refrigerator that I paid $1150 for in 2014. Sears and the Kenmore brand can go square to HEdoublehockeysticks!!! I'm done.

After 2 years my refrigerator light broke and after 4 years my compressor broke. I had a whirlpool for 15 years prior to this. ABSOLUTELY horrible purchase. I paid 2500$ for a fridge that worked for 4 years. Not only will I never buy another Kenmore product but I will make it my mission to tell the world about this horrible junk.

I have a $3,000.00 Kenmore Elite that does NOT work. They want $1200.00 to $1500.00 to repair. Kenmore use to be reliable but not anymore. In September of 2015 I purchased the top of the line refrigerator and dishwasher. Less than 5 years later, neither one is working. The repair cost is so high it does not pay to fix them. I use to always purchase Kenmore appliances. That stops now. Be aware before you buy. They look real pretty but they don’t last.

DO NOT BUY A KENMORE REFRIGERATOR. Have washer, dryer dishwasher, they're fine. This piece of garbage ruined $300 of food. Took 5 days for repair appt. then told add'l 8 days for part. Spent over an hour trying to lodge a complaint, hung up in frustration. Still waiting on repair. Bought early March of this year. I seldom write reviews but this experience fried my...

In the summer of 2018 I renovated my kitchen. All Kenmore brands. Fast track to summer 2020 and I now have Whirlpool refrigerator. My Kenmore refrigerator is totally not working. I am very disappointed. Model #79573106710 and serial #805trop634. I was even told by a Sears technician that those refrigerators are notorious for motor problems. I called sears on two occasions to rectify the situation. They would not budge. I would advise anyone looking for a refrigerator to stay away from Kenmore. Their fridge are made by LG. Buy American such as GE, Maytag, Whirlpool. I paid for my experience.

I bought a Kenmore Elite refrigerator in 2015. By 2018, it was no longer cooling properly. The product was still under warranty, so I called Sears to schedule a repair. The earliest they could send a technician out was 8 weeks. It was summer, and I have 3 little kids to feed, so after a week of living out of a spare mini fridge in my garage, I called several other repairmen. No one would touch it. They all said that Kenmore is really made by LG and they are known to have major issues. One tech said he doesn't work on LGs because "it's not worth my time - it will break again and I will have to be out here every few months".

Much like the other reviews, I have had several problems with my refrigerator and lost a significant amount of food and money because of it. I spent all of last summer without a fridge because the technicians couldn't figure out that it was not the compressor (after 3 times coming to my house). It was some unit in the back that had burned and the coolant was leaking out. After paying over $500 to fix that, I am now waiting on hold for an hour because it's not working again! It hasn't even been a year. And once again I lost food. I will not be purchasing from Kenmore or Sears again!

We purchased the Kenmore Elite Refrigerator, side by side. In less than five years the whole compressor was fried. It was total trash. I have never had such a bad experience with an appliance. I had my previous refrigerator for 20 years.

I bought what I THOUGHT was a top of the line fridge called the Kenmore Elite but it seems that Sears forgot that elite means "best" and not worst. Just after 3 years the compressor died. It took 3 weeks to get the tech out so I had to buy a "temp" fridge. Cost me over $600 to fix. I have come to learn they are being sued for knowing about the bad compressors and selling them anyway. STAY AWAY FROM KENMORE!

If I could I wouldn't even give it a whole star. Maybe half a star if they're lucky. The fridge we bought did not last very long. Maybe 3 years and when it broke down it was near impossible to get any help to get it fixed. The warranty was expired and was forced to have to buy a new one. The warranties that the fridges have are junk and should be at least 5 years. They are cheaply built, built to not last so you have to buy a new one in a few years. Will never buy anything Kenmore ever again. Totality dissatisfied with their products and warranties you get with items.

Apparently, they play the waiting game, in hopes that people will go elsewhere and give up. Sam ** Scotch Plains, NJ

So after posting my initial review with LG I did get to speak to LG and they said it's up to Kenmore. Kenmore reaches out to you after seeing bad review but pretends they are helping, so after so many visits by a technician from Sears Home Warranty, first for compressor that broke and later the fan plus all the money lost from tossing food, we received a letter from Sears Home Warranty letting us know they will not renew our contract. VERY DISAPPOINTING!!!!

Bought a new Kenmore Pro 795.79993 fridge less than 2 years ago. Now I have no fridge. $105 on-site charge to diagnose the problem. Then they want $500 to cover labor - UPFRONT before they order the part. The compressor is bad....which in itself is another $500 but they are "willing" to cover the part. How do you make such a substandard appliance, not stand behind your appliance, and then refuse to cover warranty work or repairs on a substandard device? DO NOT BUY. I just threw out my spare 40 y.o. Frigidaire fridge that was in the basement. I didn't even get 2 years out of my "wonderful" new fridge. Disgusting.

I cannot give them zero stars. Purchased a Kenmore Pro refrigerator in 2017 and quit cooling on 6/2/2020. Almost made it 3 years. I did some reading and troubleshooting and found that the good old LG linear compressor is bad. Called Sears and they explained that the compressor has a warranty but the labor is not covered? Repair tech showed up this morning 6/15/2020 to take a look. Compressor is bad. Will cost $493.00 to repair!!! You pay over $3000 for a refrigerator and then need to spend $500 every 3 years? Please do yourself a favor and avoid, Sears, Kenmore, and LG refrigerators at all costs.

I purchased my Kenmore Pro refrigerator manufactured by LG in July 2018. It failed completely in May 2020. When the warranty repair company finally (after a 2 week wait) came and replaced the compressor, the new compressor did not work either. And I have to wait another 2 weeks for a repair of the repair. I am disgusted with both LG and the warranty services company that gives zero priority to customers whose repairs have failed.

My wife and I bought a Kenmore model number 106.51762510 COLDSPOT. We paid approx. $1000.00 for this model. Just before the 1 year warranty expired, one month to be exact. The refrigerator began freezing up and freezing everything in the crisper. Just a thick wall of ice. I got a service scheduled and a repair man accessed the problem and ordered over $1100.00 in parts. That was more than we paid for the unit. Well, parts began to arrive slowly over a weeks time and a different service man showed up to work on it. Well he fixed it, and it worked great for 1 year. Now it has the same problem. But before he left, he handed me a thermistor and said, "here you go" "if it ever happens again," "change this out," which was a nice gesture, but it made me wonder how much quality was in the parts he serviced.

We purchased a brand-new Kenmore refrigerator on Aug. 16, 2017. The refrigerator section failed in April of 2018. The “JAZZ” motherboard and damper module were replaced under warranty. Two years later, April 2020, the refrigerator is dead again. Verified via built-in diagnostic tests that the compressor and fan were functional when commanded. Chose to replace the JAZZ board myself, but that didn’t solve the problem. It is likely the thermistor is bad, but due to the stupid design, I’m forced to buy a complete wiring harness as the thermistor is assembled as part of the harness and cannot be purchased separately. Pure foreign-made junk.

I bought my Kenmore/LG fridge back in 2013. The fridge has been running great until last week. We noticed the ice maker stopped working then realized the freezer was not freezing and the fridge was not staying cold. I did research over the past couple days and found out the compressors are made by LG and they are not just faulty but have a class action law suit about the compressors. I have scheduled Sears repair to come out to repair the fridge but they are telling me that the compressor is free to replace but not the labor. That is ridiculous. The labor can cost as much as $800. How can you charge labor on a product you know is faulty, have a class action law suit and not have told buyers with a recall? If you are buying LG or Kenmore refrigerator ask questions first about the compressor and do your research first. 1 of 3 fail from what I have read.

My review is to help others. In December of 2014 we bought a new KENMORE ELITE AT SEARS, and in the second month we had to call assistance to see the refrigerator, was freezing the vegetables, and they change a huge chip, very expensive covered by the warranty, and then now 5 years after purchase the refrigerator suddenly failed the compressor. Making some researching we just discovery all refrigerator from KENMORE AND LG NO LONGER LAST MORE THAN 5 YEARS. Compressor are bad. So make your decision. Sears said they can give me another compressor but the technician fee and compressor labor replacement will cost almost $ 800,00. It's better buy another refrigerator for this price, and get a new branch and new refrigerator. I dont think is fair to have a kenmore at my house paying almost $ 3000.00 and another $ 800 just to have a refrigerator only 5 years.

We purchased a Kenmore side by side refrigerator in July of 2016, also purchased their very expensive 3 year warranty, or as they call it, their "Master Protection Agreement". During that 3 years we had eight service calls for the icemaker. After the fourth or fifth service call the technician told us that this model has a design flaw, and that it would keep breaking. Well guess what? They were right. Right after the warranty ran out it broke again and this time the service rep said he could not fix it. The design flaw was in the wiring at the bottom of the freezer, at the hinge where the door swings open. They could no longer splice the wiring to fix it! We paid $89.00 for this service call in which they did nothing but tell us it was unfixable!

In Dec 2015 purchased a Kenmore Elite refrigerator. A big stainless steel shiny one. It ran for almost five years. We have now had three compressors fail. The new ones and also had the software updated. Ther repair person just left saying our refrigerator is not repairable due to a Freon leak in the body of the refrigerator.

Sears has the worst customer service I have ever experienced. We bought a refrigerator from a hometown store. It never got colder than 45 degrees. Tech came, ordered parts. Parts on back order for over 1 month. I asked for my money back. Some parts arrived. I had to call multiple times, never a call or email from Sears. Waiting to hear about refund and find out I’m not “eligible “ for refund. Won’t help me until I return the parts- which no one told me until today. Hometown store owner tried to call on my behalf and they refused to speak with her. So now I’m waiting again until they receive the parts before they will replace the unit. Who knows how long it will be before I have a working unit. Paid $1300 for a brand new appliance, it doesn’t work, they won’t give my money back and they are dragging out replacement. DON'T BUY FROM SEARS!

Since purchasing my Elite 5 yrs ago, I replaced icemaker, compressor and now need to replace left door flipper. Refrigerator compartment temperature fluctuations from 38 up to 60 degrees because flipper does not close door completely. Maintenance says no need to replace because it's a waste of money and it will happen again.

The Kenmore Elite 74025 (made by LG) is a nice looking heavily featured Fridge. It also has LG's faulty compressor with a lifespan 1 to 3 years. Mine lasted 2. This dream unit will become your nightmare.

Bought it in 1997. Just noticed the door seal on the refrigerator is going bad so I should replace it. Bought it in 1997 and it still works just fine. The Sears high efficiency furnace I put in my house also works great. That was installed in 1983... 36 years. I've had great value from all my Kenmore and Sears products.

Let me start by stating what is good about this refrigerator. It has not killed anyone. Here is the not so good:

I really liked this fridge until its compressor died this week after just a few years. The tech who came said that the Kenmore Elite sold by Sears is made by LG and has the same compressor that's going bad. Working with Sears has been a nightmare. Also, the reality is that even though the compressor is free, the labor is not. It will cost us several hundred dollars to put in another one of these bum compressors. Can you imagine???

I’ve had my mini refrigerator with freezer for 18 years now. And the only thing that broke on it was the thermostat switch broke. This refrigerator was and to me still the best interiorly designed mini fridge and freezer ever made. It’s getting so old now, that’s why I’ve decided to by a second one for the 3 time in 18 years. Just to have in the basement, but they all suck in design and they really do not last long at all????! But the one in my room just keeps on fighting like a muscle car???? Kenmore please bring back the old mini interior design and quality... Please!

I purchased a Kenmore refrigerator, based on my past Kenmore purchases. Not only have the products deteriorated but I have not experienced such poor customer service, ever. At 9 months my refrigerator stopped working. I first emailed customer service with no response. I then called customer service and after I was basically told by the person that answered the phone, that it was my fault (6 different ways) that my refrigerator stopped working (which was after I was told that I shouldn’t email but only call customer service-complete opposition to the website and to a card left by a service tech).

Our Kenmore Elite Fridge that is a year old broke the week before Thanksgiving. The board went out, we lost our food. Sears replaced the board and then 3 days later the fan went out (lost our food again). Over the course of a month, they sent the WRONG part two times (meanwhile we had no fridge for Thanksgiving or Christmas). We have been waiting for the new fan to come (it’s now NYE) and the Freezer just went out too (lost that food). It’s absolutely unbelievable how horrible these appliances are. PLEASE do not buy a Kenmore! I so regret not doing my research before I bought this $2500 refrigerator! Horrible decision! If I could give no stars I would.

I researched this fridge thru Consumer Reports and it got a pretty good rating. But I don't know why!! I purchased this in June of 2017. THIS IS THE WORST FRIDGE I HAVE EVER OWNED!!!! There is only ONE TEMP CONTROL for the Freezer and fridge. If you want the freezer colder, then you have to make the fridge colder, too!! Plus the knob is right where you put tall items on the top shelf of the fridge. So, it was constantly being knocked out of position. I had to TAPE THE CONTROL KNOB IN PLACE!!! And, now, the freezer has a collection of frost/ice along the bottom of the freezer door!! Plus, on occasion, there is water on the floor in front of the fridge. I need to keep a thermometer in the refridge to make sure that the temperature remains accurate. And once in a while it warmer than it should be.

Our Refrigerators compressor crashed after 7 years and had a 10 year warranty. Quote out of our instruction manual is "A defective compressor will be repaired free of charge". NOT TRUE!!! Last time we buy Kenmore products. Their customer service is terrible also, always being put on hold so their team can discuss each situation or question. Could not provide proper documentation either, just avoidance on all accounts, no wonder Sears is going down.

We purchased a Kenmore Elite in January of 2017. We, so far, had a Sears technician out 5 times starting in February 8, 2019. They replaced the condenser, the compressor, the coils & Freon added. Sears was here yesterday (December 18, 2019) & NOW they are coming back today because it has a F5 error code. Today will mark the 6th time Sears Repair will be here. Very disappointed & angry because each time we have to rely on others for refrigerator space.

Complete junk make by LG. The icemaker in my 2 year old refrigerator stopped working. SEARS repair, who I have never seen being able to repair anything, says the wire is broken between the motherboard and the ice maker and it is un-repairable. This refrigerator replaced another 2 year old LG, very similar to it, whose ice maker broke, then the freezer wouldn't freeze, and SEARS couldn't fix it. Since I had a service contract. They gave me money to replace it. The sears salesman claimed I just had a lemon and the Kenmore would be much better. WRONG! Now I am stuck with a piece of junk. DO NOT BUY FROM SEARS, DO NOT BUY LG REFRIGERATORS.

I purchased the Kenmore Elite refrigerator hoping that it was as durable as the one I had in the past. I was wrong and sadly disappointed in this product. The compressor went out in less than 2 years and the replacement cost is ridiculous. The compressor is still under warranty but the cost to have Sears repair it is absurd. They no longer honor their products and charge the consumer an exorbitant fee for the service call and then charge labor fees for repairing their defective appliance. Sears was at one time selling a product that was well worth purchasing but that is no longer true. Buyers beware! Research your appliances and do not buy from Sears or you may be in the same position I am in now. I lost approximately $200.00 in food and I am stuck with the service fees as well. Never again will I shop at Sears!!

We were so happy with the features of our side by side refrigerator. Until after 2 years after purchase it stopped cooling. My old cheap fridge that it replaced lasted 10.5 years. I purchased this more expensive refrigerator as I thought LG/Kenmore was a good brand (also bought a stove & washer dryer by them. Upon researching the problem, looks like there is a class action suit against LG due to faulty compressors failing after 3 years, which they claim LG knew about, but kept selling these. Now I am out a freezer full of meat and have an expensive repair. THIS IS NOT FAIR. I had a repairmen come diagnose the problem and he said it is the compressor. $300 for parts and $600 for labor. That IS $900 to fix my $1400 fridge. A MAJOR APPLIANCE SHOULD BE BACKED BY BY AT LEAST A FIVE YEAR PARTS AND LABOR WARRANTY. I was not expecting to buy a new fridge every 2 years.

We bought the Kenmore model #:795.51832.412 in June of 2017. By July of 2018 the ledge under the ice dispenser had started to rust. We contacted Sears and was told that they wouldn't help us since we did not buy the extended warranty. By September of 2019 it started inadvertently spitting out ice cubes on to the floor. By December of 2019 we woke up several mornings to find that the kitchen floor was flooded and that the entire freezer door was frozen on the inside. We originally decided to buy with Sears because we felt it was a reputable company and that we could trust that we would get a good product that they would stand behind. Boy were we wrong.

We purchased a new Kenmore Elite refrigerator in November 2016 for nearly $2600. Now it is November 2019 and the control board has stopped working. The part is on back order and can take 7-10 business days. Thank goodness I purchased the 3 year extended warranty because they are sending me $300 to help with the cost of lost food, also sending me $115 to help towards the purchase of a compact refrigerator I had to get in order to get my family of five by. This whole process has taken three weeks. Once the new part is installed I will be looking to extend the warranty again as I no longer trust this refrigerator. I do not recommend the Kenmore Elite.

I purchased a Kenmore elite model 74015 fridge freezer in November 2015 from Sears and after only four years the compressor and cooling system failed. Sears could only offer a service technician to come in a week's time to fix it. I will not be buying another Kenmore product. The quality and service are dismal.

I bought a Kenmore French door fridge 1-18-18 and on 10-27-19 it went out. The top does not cool. Had Sears repair come out and said it is not under any warranty. That it would cost over $1000.00 to fix. I called Kenmore and got nowhere with them. I called Deawoo and they also would do nothing about it. I now own a $1900.00 piece of junk. I will never and recommend no one ever buy anything Kenmore as it is not made in States and only has a 1 year warranty. They are junk. Nothing like when I was a kid and everything in the house was Kenmore. Worst thing I have ever bought. I will no longer buy, go to, ok deal with Sears or Kenmore ever again with anything. I am now selling my riding lawn mower, kitchen stove, washer and dryer before they break and I have more junk to find a way to get rid of.

We purchased a Kenmore Elite Refrigerator along with a Master Protection Warranty from Sears and paid close to $3000.00. After 14 months our refrigerator stopped working so I called Sears Home Services to set up an appointment on Oct.3, 1019. They said they had no availability until Oct. 22. I was not happy that we had to wait almost three weeks to have someone come out to look at so they said I could have a licensed professional look at and they would approve but anything over $300 they would have to get an approval.

Purchased Kenmore Elite 795.74015.412 refrigerator in Aug 2018. Installed and used for the first time in Sept 2018. It stopped working in Oct 2019. A $2000 refrigerator lasted only 13 months! The compressor needed to be replaced. The part was still under warranty but not the cost of labor. That portion of the warranty expired only a few weeks earlier. Sears charged me $470 for the labor! I have since found out that the 795 part of the model number indicates that the refrigerator was made by LG. LG had a class-action lawsuit brought against them a few years ago because so many of their compressors were failing in such a short period of time. I don't understand why Sears chooses to sell appliances that they know will fail. Please, please, please stay away from this product.

We purchased this refrigerator 6 1/2 years ago at a cost of almost $3,000.00. It stopped cooling a few days ago-the Sears technician said the compressor and another part were shot. The compressor would have been repaired under the 10 year warranty, the other part would have cost almost $700.00, and we would have had to wait three weeks for the part. Just want out and purchased a new refrigerator, and you can bet it was not a Kenmore.

We bought this 3500.00 refrigerator, and within the first 2 years that we owned it, the compressor went out. They had to replace the compressor twice, then refrigerator not cooling, was collecting ice behind the produce section, they cleared that out, freezer started doing the same thing. They ended up replacing the mother board. So far ever since they did the replacement of the 2nd compressor we have to call them out about once a month. RIDICULOUS!!!! I don't think that their service "experts" have any clue what they are doing. After replacing the mother board last month, September we are now at the end of October and we are having to have them out again because temp in refrigerator is too warm. I will say that the 500.00 GE refrigerator we had to purchase to keep stuff cold after our 3500.00 refrigerator broke down the first time, and they would not service for 9 DAYS.... has never had any trouble.

I'm seeing resolution in progress but no resolutions. This doesn't make me hopeful. I'm having the same issue as everyone else. 3 yrs old $3000 fridge, compressor bad, and they want me to pay technician to repair it. I just can't wrap my head around it. It infuriates me, and when I call there's a communication gap and they get aggravated with me because I ask them to please repeat theirselves. Imagine that, I was born and raised here and speak fluent English..I'm in a bind and they kinda got you cuz you gotta have a fridge these days and it's not a cheap service call. Hopefully they take a credit card, then I'm paying interest.

We purchased Kenmore Elite refrigerator on September 5, 2012, thinking it was an Elite brand. It worked fine until 2 days ago October 25, 2017, 7 years later. We came home and found the freezer food are thawed, soggy, the refrigerator inside was warm and food were starting to smell. It seems to be the same problem most owners have, I realized, after reading all the complaints about this Kenmore Elite refrigerator. The electronics on the door lights up and there is still the same noise the refrigerator makes, as if it is still working, but, inside it is warm and food are spoiled. I called the number that is posted inside the door that is posted: Sears repair 1-800-367-6010. I was told because I did not buy a warranty that he will transfer me to the sales department.

During the rebuild of our house we wanted to go quality, so we thought. Our kitchen was stocked with the Kenmore Elite line. Dishwasher, range and refrigerator freezer. Well here we are 2 and 1/2 years later and the Elite has already worn off, with any warranty of course. The dishwasher on the blank, out of warranty. Now the fridge is no longer cooling and you guessed it out of warranty and extended warranty. Still waiting for repairman to assess whether to repair or replace.

We purchased this Kenmore Elite refrigerator model # 795.72483.411 from Sears 3 1/2 years ago. 2 years after we bought it the compressor died. At that time we were covered under our 3 year extended warranty, the compressor was replaced and we received a $300 check for the food we lost in the process. I can still hear the repairman's ominous words as he left the house, "this would have cost you over $800"!

I purchased a Kenmore Elite Refrigerator and Freezer set in August of 2013 while living in Guatemala, Central America. The units were floor models, but since Sears offered a guarantee, I was sure they would stand behind their product. After remodeling the kitchen to accommodate the side-by-side refrigerator and freezer set and a day or so after installing them, the relay of the refrigerator began making louder-than-normal clicking noises that could be heard throughout the house, but the refrigerator would not start even though the temperature had risen inside. The freezer sweat and frost formed on the inside of the door and filled the empty space within the outside and inside layers of the door.

Our Kenmore Elite is six years old. We purchased the extended warranty. Sears went out of business locally. Our refrigerator stopped cooling. Since there was no local store, we were not provided with a temporary substitute. We waited a couple of weeks for the repairman and waited additional time for the part to come to our house and the repairman to return. He replaced the compressor. On August 25, less than 6 years after purchase, the refrigerator stopped cooling again. We paid approximately $2600 for an appliance that lasted less than 6 years! When I spoke with customer service, the gentleman offered to sell me another extended warranty. We will no longer purchase Kenmore products.

I have a 2015 Sears Kenmore Elite fridge made by LG. The compressor has been gone for over 3 weeks. Sears came out to repair it but they did not have the part. Finally the part came today and the repair is suppose to take place on Monday. Sears tells me I must pay the labor. Is that true? Secondly, I loved this refrigerator so much that I bought one for our FL home. It was built in 2018 and bought in February of 2019. Are there still compressor issues with the newer models? Thirdly, my husband has tried to register for the class action suit and has had very little luck getting through the red tape. HELP!

The refrigerator after just 11 months, before the one year warranty expired, started collecting water in the bottom floor of the refrigerator (upper unit) and did not cool anymore, lost lots of food. Called their technical repair number, they sent a “technician “ who basically told me it was my job to fix it, that the problem was that I needed to defrost the refrigerator completely, wait a couple days and plug it again in order to defrost the ice that would collect on the back wall and resulted eventually in water pooling at the bottom and not cooling; never mind that it was the middle of summer and that I owned only ONE refrigerator.

Two days after installation of Kenmore Elite refrigerator the it started making noise and lights started strobing. We called to make an appointment for repair. They could only give us an 8 hr window. I requested a 30 min call ahead so I could get home from work. Day of appointment repairman calls and says he is in driveway. I told him I was on my way. He said he could wait 15 min, I got home in 12 and he was gone. I called the “help desk” which was zero help. I asked for a supervisor on numerous occasions with no response. She kept reading the same responses from a card. She finally hung up on me as I continued to ask for a supervisor. I called back to “help center”. Absolutely no help. Read same their responses and would not let me talk to supervisor. She said repairman would be here by 10:18, it is now 10:50. I would give my experience a 5 negative stars but system will not allow this.

I purchased my new refrigerator from Sears four years ago. The ice maker did not produce ice. For 2 1/2 years they would come to repair for it to only last approx. 6 months before breaking down again. After the 3rd year a tech comes and explains that the ice maker has been recalled, it's non repairable. Now year 4, the unit stopped cooling! They come and replace the control board because it was on recall too. Really???

Purchased new 22 years ago. Had to have a few repairs with ice maker. Controls on front look terrible after all these years. I give it an annual coil cleaning which I attribute the longevity to and we use an external water filter.

The fridge is a top freezer model. After about 2 years of use, a part failed and most of the food was spoiled as the freezer and fridge lost the ability to keep items cold or frozen. I was able to order and replace the Evaporator Motor in the freezer and that solved the issue. Other than that it seems that the cooling process is much worse on today's models of fridges as they both share the controls for the cooling setting.

After buying 5 refrigerators over the past 5 years, we finally got the one we love, is huge, everything works great, and looks good. We can't shop enough to fill this side by side with built in ice maker with water.

This is a perfect refrigerator for us. It is silver, works like a charm, and has some bells and whistles that other refrigerators don’t have. I had a problem with the ice machine, but the men from Sears came in and fixed it. No problem since and I’ve had it for 10 years now.

Easy to clean. Pull out and spill proof shelves are great and interchangeable. Inexpensive but lots of room in French door bottom freezer model. Water filter is easy to replace and makes ice tastes fresh. Ice bin is situated on top shelf of freezer so it’s not in the way. Bottom freezer pull out drawer had top rack and holds lots of food.

Bought in May 2019. Had to call for repair in August. Temp inside was 17.5. Lost everything due to freezing. Twice. It's a 20 cu top freezer with door shelves on inside. Takes up all the space you have inside of fridge.

Every 6 months the vent in the refrigerator freezes up and sometimes burns out the fan and every 4 months ice maker forms ice around it and must be thawed or replaced. Very poor design! Requires service 3-4 times per year. Sears service is abysmal and warranty covered only 1 repair out of 12 and technicians do not know what they are doing and take 1 month to come. Do not buy Kenmore!!!

This refrigerator is 24 years old and just will not die. I have had the total ice maker replaced and the water fill valve replaced. Other than that the thing works perfectly. My wife would like to update, but can't see getting rid of something that has been with us half of our married life until it quits completely.

Wanted a side by side; like the refrigerator haven’t had any issues with it, like that top shelf slides out. Some containers you can’t stand up straight, the freezer is small & narrow, things fall through the grates on the shelf. It is 16 years old & sometimes you would just like to have a newer model.

Excellent functionality doors well engineered. Thermostats are right on. Finish well designed. Interior easy to clean. Extremely quiet operation. Drawers slide in and out with little effort. Recommend the unit.

Refrigerator has a noisy compressor, I like the LED lights, it's very brightly lit and well organized. Door opens a little too fast but probably needs adjusting. I went with simplicity in that usually comes with the fewest problems. Replacement filters are reasonable too and very easy to replace, unlike my last Samsung fridge.

The Design, size and cost wins. The coverage warranty is good and can be extended. A specific space was needed and extremely happy to state the split fridge/freezer fitted in well. Purchasing from Sears or local store was possible, but we love Sears.

I just replaced this refrigerator several months ago from a Samsung. The Samsung ice cube maker was always breaking. My new fridge has better features, and it keeps things fresh for weeks, it’s remarkable.

I really like Kenmore. We have had our refrigerator for over 10 years and it has not given us any trouble. But, because it is getting old it is starting to leak a little. So it might be about time to start looking into purchasing another refrigerator and I think we might purchase another Kenmore.

I have a side by side. Refrigerator section is small for larger items. Next refrigerator is going to lower freezer section with the refrigerator on the top. We would really like the refrigerator section to be large enough to put pizza boxes etc. in.

Kenmore, always reliable. I have shopped around, looking at LG, horrible after sales service, left Mother in law w/o, Frigidaire too expensive for what you get. Kenmore is a brand I always go back to.

We bought it years ago from Sears warehouse. Slightly scratched. We have had no problems since. It still looks pretty nice. Stainless steel with curved handles. We do not need ice makers or bottom freezer. I would like a more shallow fridge if we renovate but I would only replace it because of that.

This was low quality and we were blinded by the fact that for 30 years, all appliances in our various homes were Kenmore. The plastic was bad and the operation just as bad.... Sears service with our warranty was just as bad and totally insensitive to our needs.

This is a side by side fridge, freezer with a water and ice dispenser. I have not had any issues with this fridge, and this fridge is about 11 years old. The water filter has never been changed, and the water is great tasting. I would recommend this fridge to anyone.

Only problem I have had is with the ice maker, but in all fairness, I have had the same problem with all the refrigerators I have owned. Otherwise, this refrigerator has been excellent. There is ample freezer space with the double drawers.

The ice maker is very slow to make ice. You can only get about four large glasses of ice. Otherwise we are very pleased. I have a standing order with Sears to send me filters I need for the water. I do like the vegetable, fruit and meat drawers.

I've had this refrigerator for just over a year and the motor in the defrost went out, ice maker was not working correctly. Had to have Sears in 4 times to get it fixed. Once to diagnose the defrost motor not working. Second to put in the defrost motor and put in a rebuilt ice maker which did not work. The last time the tech put in a new ice maker and it is finally working fine. This refrigerator was manufactured by Frigidaire which is usually a very reliable brand. They are make appliances to be throw away just like other products. Sears service can be a problem getting someone in to service appliances. I finally had a couple of good tech who took care of refrigerator, dishwasher and stove. I will never buy another Sears product again.

I never thought Kenmore made quality products but I was wrong! I did not purchase my Kenmore refrigerator; it was here when I bought my home. Obviously, my Kenmore is not new but it works like a charm. It remains as cold as we want. We often keep both the refrigerator and top freezer shelves over-stocked and the shelves are weighted. The shelves inside the refrigerator have not broken or chipped but unfortunately, one of the shelves in the top freezer broke. The refrigerator is more than 20 years old so it was no surprise. (We just put some Gorilla Glue on it and it is holding up just fine.) As I said, the refrigerator is old but it works better than any other refrigerator I have ever owned and I pray that it lasts until I the day I leave this earth. When and if I move, I plan to take it with me because that is just how reliable and steady it is.

Stopped working after 4 years. Bad compressor with10 year warranty, Sears sent 2 different repairmen. 2nd repairman said first repairman didn’t know what he was doing and needed to order more parts. Now we’re waiting for 3rd repairman. We are now without a refrigerator for a month. Do not recommend Kenmore or Sears for anything.

This Kenmore top freezer fridge is 10 years old and still works well. We have had a couple of service calls due to the freezer (with ice maker) freezing up. Now we know to keep the bottom shelf of the freezer free from crumbs to keep the drain holes open. Overall I would buy this refrigerator again.

This refrigerator is very pretty. Overall, I like it. The interior is well designed and very roomy. (French door style) The freezer area is great. The only down sides are as follows: 1) It scratches easily, both the interior and the exterior; 2) It's difficult to clean; 3) The motherboard has had to be replaced three times when we've had storm-related power outages. None of our other appliances were ever affected. Other than those problems, it's been a real workhorse. However, when it's time to replace it, I will look at other brands. Overall, I've been dissatisfied with Sears' service.

I've always used Kenmore products, and have never been sorry. Mine has plenty of room, and I like the way the compartments are located. They come in an assortment of colors, and finishes. It is very easy to keep clean because of the finish it has on it.

It is a huge refrigerator with a compact ice maker and a 3 tiered freezer drawer. The lighting inside is amazing and it functions very well. I do not like the outer finish too much. The area around the water/ice dispenser is plastic and can crack. The finish is aluminum and shows every scuff/dent/fingerprint.

Have found this to be a great refrigerator! Great price. Tried Bosch products. Was very disappointed, also tried KitchenAid, always go back to Kenmore! What more can I say! Makes ice great! A little noisy when ice clinks in container.

Ever since got this fridge it has been too small, metal shelves bend with weight too easily, runs noisily, and in general cheaply built. Can not wait for this crib to die so can get another brand. This used to be a good brand but guess not anymore.

I googled the largest refrigerator made and pulled up this Kenmore Elite, it is big up top and the bottom freezer has mammoth room! The ice and water in the door are simply perfect and take up a very small amount of room in the door. The drawers in the fridge are spacious, I’m very happy! To clean the entire top and bottom is easy.

I needed a smaller refrigerator from today's giants as it needed to fit into the space designated for a refrigerator. I like that the freezer is on the bottom. What I don't like is that a piece broke off a few years ago and it doesn't shut properly all the time. Probably could get it fixed. Also, bottom freezer is huge but gets messy when looking for items. Love having ice!

Ample space. Sliding shelves. Sliding drawers. Laid out very nice. Freezer on bottom with 2 shelves, lots of room. Single door with ice cube (inside) maker. Easy to clean. Black shows more dirt. Would not recommend that color.

I was not too concerned with this purchase because I know Sears backs their products. It is spacious for the size and easy entrance with the double doors. I have not had any problems with it and have owned it for four years now.

Size is great, but hate the fingerprints always left on fridge. Spacey inside, but sometimes freezer accumulates ice for no reason. We've had to, more than once, take everything out of the freezer and defrost it.

Good brand, too bad Sears went bankrupt. I would have bought their appliances again. Only thing that I didn't like is that they didn't hold the warranties when they went under. They sold them to another company and they wouldn't honor them.

I have had this refrigerator for over ten years and it still seems like brand new! I can’t imagine any other. It holds a great deal of food and keeps everything so fresh. I love it so much. I wouldn’t trade this one for a newer model at all. It is smudge resistant and has no dents even though I have moved. The freezer also keeps everything perfect also. Sears doesn’t make them like this anymore so solid and quiet too.

We have had this fridge almost 20 years. It's never needed a service call. Sometimes the ice in the icemaker clumps if we don't use it enough. It prompts us to change the water filter more often than seems necessary. Things on the top shelf on the fridge side occasionally are colder than need be, sometimes even frozen. The slide out shelves are great but when it's crowded inside items can fall down behind them.

Only had a problem with the Ice Maker once. Great Refrigerator/Freezer. It maintains constant temperature and the number of storage drawers make it a wonderful Refrigerator. The freezer has three drawers. One large with two different compartments and two smaller in depth. Certainly a very useful combination in both the Refrigerator and also the Freezer.

My refrigerator is four years old, and it has been trouble-free. I bought it on-line from Sears, and it was delivered and set up without issue. It's quiet and couldn't be happier with its performance and appearance.

I've had this refrigerator with ice-maker for over fifteen years and have never had a repair bill on it. I do wish the freezer side was wider, but other than that it's been a dream. I would not get a side-by-side again.

This refrigerator is manufactured by LG. It looks great however don’t let that fool you. It’s a piece of junk! After just 3 years the compress, and cooling fan failed. The internet is full of complaints about this refrigerator and LG about the compressors failing. It’s a major issues and very costly to repair. The compressor is covered. You see the warranty however expect the labor to cost about $500 bucks for the repair. I complained to Sears to no avail. A relative of mine has the same refrigerator in the LG brand and the compressor has gone out 4 times in two years. So it is common for them to go out numerous times. LG should step up and recall these refrigerators and offer replacements. I definitely see a class action lawsuit coming. This is a major design flaw! Do not buy Kenmore elite or LG you will regret it!

I’ve had problems with the ice maker, twice. The vegetable bins are bulky. The fridge is also very noisy, but overall it is a good machine. I think I might look around before I purchase another one of the same make.

The real problem with refrigerators these days is the flimsy plastic that they are made of will break if you drop something or pull hard. The drawers are particularly fragile. Plus, in the last one I purchased, they took the egg container away.

I purchased two Kenmore Elite refrigerators ($1000 ea) three years ago. One has totally quit cooling or freezing. Was told it had a freon (?) leak and would cost almost as much to repair as to purchase a new one. A three year old refrigerator quits working and needs to be replaced? A Sears owner/rep told me all refrigerators today are undependable and this was not unusual - something never mentioned by them in their sales pitch when I bought this piece of garbage. Others I have talked with have had the same issue with Kenmore refrigerators.

Works well. Love all of extra room and bottom freezer compartment. Ice maker is great. Just had one problem when it had to be replaced because of ice jamming up. Only thing I am a little concerned about is how the top drawer on freezer frosts up.

Purchased it about 6 months ago, and really like it. It's just the right size, pretty basic, doesn't have many bells and whistles that I don't really need, other than it is energy efficient. It works great.

Had it since 2007 but it was built in 11/05. Had it worked on two times, just simple things but it has worked great all these years. Recommend Kenmore to anybody. It is only a 18 cubic foot. Simple but good.

I purchased a Kenmore Elite fridge mfg by LG because it has amazing reviews, however after having it for just over 2 years the compressor went out, right after I had just purchased hundreds of dollars of food for our annual Halloween party. Everything was lost. It took weeks before a technician could come, he diagnosed it as a problem with the fan. He had to order the part. A different tech replaced the fan. Still didn't work. Then another tech came out said it was a switch. Had to order the part. Anther tech came out, replaces the switch, still doesn't work. ANOTHER tech came out, said it was the computer board. Had to order the part. Weeks go by, find out the wrong board was ordered after a different tech came to install it. Had to wait weeks for the new board.

I purchased a Kenmore Elite French door refrigerator in 2014. It has all of the bells and whistles! The refrigerator stop cooling/freezing completely two days ago in middle of an event that I was hosting! I had to different repair companies to come out. Recommendations: buy another refrigerator! The system is loosing Freon in different places and it will cost almost a thousand dollars to fix, with no guarantee that it will last very long! This is absolutely disgusting! I see that there are many other cases in the last 3 years that are the same as mine. There should be a class action lawsuit!

I am very upset I purchased a Kenmore side-by-side refrigerator from Sears online. Now they want hundred dollars to come out here and fix the fix the refrigerator. This a lot of bad reviews. Do not purchase anything like this from Sears because they do not stand by their word. I tried adjusting it. I called or my home number and they are not helpful. They said I didn't have a warranty. The thing is two years old. They should replace it or fix it without a warranty.

5 yr old Kenmore Elite fridge and freezer is not working. I've been told multiple different answers all week long with multiple customer representatives. I have spent hours on phone calls with them and being transferred to multiple reps and departments trying to resolve the issue. This is beyond ridiculous as far as "customer service". They are deplorable, simply deplorable, and no resolve.

I bought a Kenmore Elite French Door refrigerator Jules’s than 3 years ago and was so excited because I thought the brand was good quality. I was so disappointed when it completely broke. It leaked all over my floor, stopped producing ice, and wouldn’t get cold. I lost all the food in the fridge! Luckily I have a freezer in my garage. I had to pay for the repair guy to come look at it and was told that it was best to buy a new fridge as the model was faulty and the compressor would continue to fail and the cost was not worth the hassle. I will never buy another Kenmore appliance!

We purchased a Kenmore refrigerated 3 years ago. The compressor just took a dump. I had a Kenmore authorized service tech look at it and now I have to pay a Sears service tech to look at it just to tell me the same thing and wait even longer for a part. Never again!!! FURIOUS!!! If I could rate this a 0 star I would.

Purchased a Kenmore fridge 2 years ago. Now compressor went up. Waiting for tech to fix it. I will never buy Kenmore again.... I paid less for other refrigerators models and lasted longer than this junk... Not to mention food went bad ugh!!!! There should be a class action lawsuit against this Kenmore product.

We bought a new Kenmore side by side and paid extra for the indoor ice maker model #106.51332710. One year and 1 month to the date it was delivered the ice maker quit working so I called customer service. We have water but no water to the ice tray. They were not willing to stand by their product and send a tech out unless it was on my dime. Now I'm sorry. We are a family of 4. This was not overused for it to die on such a short time span. It's ridiculous. I now know 2 other people that have had this exact problem so apparently this is nothing new. Don't waste your money you will be paying for repairs just out of the year you purchased it. What happened to customer service or just doing what's right?!?!

I Bought our Kenmore Elite/LG made refrigerator in June of 2016 and in July 2019 the compressor died after our warranty expired. Food in the freezer was completely thawed and the refrigerator food was warm. We are so disappointed in the product after spending $2,500. By the time the repairman showed up, order the parts and installation I will be without a refrigerator for 23 days. The repairman even told me that I will probably have to do this again in 2 to 3 years because they are replacing them with the same compressor with the same issue. I would not have expected this to happen in just 3 years. I'm very disappointed and would never buy another again.

After purchasing Kenmore 106.51773510 we had a service tech come out to check why it did not produce much ice. He verified that it produced the proper amount of ice - 8 cubes every 1.5+ hours. This large side by side can barely produce enough ice for a single person, let alone a family.

Horrible.. Don’t buy Kenmore! We are on our second compressor for this 2 year old piece of junk, and now it stopped working AGAIN! Each time it has taken 6 weeks to get repaired... each time they replace the compressor with another faulty compressor because that’s what the warranty covers. We are cutting our losses and going fridge shopping for a more reliable brand. If I could give zero stars I would.

Kenmore Elite fridge. This is the fifth time they have been out to fix fridge. Doesn’t stay cold. Purchased Nov 2016. Installed May 2017. Broken May 2018, July 2018, Sept 2018 and April 2019. Now broken again July 2019 and they will not say it’s a lemon. So frustrating. Don’t buy horrible product and no customer service.

We bought a Kenmore refrigerator just over one year ago, and now it won't stay cold (this was our 3rd fridge because the first two broke down leaking within the first couple weeks. They were under warranty so they were replaced). Anyhow, this third fridge lasted a whole year.... ridiculous. We spent $1,000 on the appliance. Average lifespan of a fridge is about 7 years. Our warranty was one year, therefore we had no warranty left. When trying to call to talk to someone I could never get through EVER. I tried several times. I then tried the "chat" service. I made an appt (only time available was a month out). I tried several times through the chat service to complain about the fact that we have only had it a little over one year. No one could help me, they would just say "sorry, for the inconvenience". I continued to get the runaround. They would just send me to all different departments via the chat service.

Compressor broke within 2 yrs. Still under warranty but almost 2 months now and still not fixed. Had us wait all day to come out to fix and then called after 5 and told us we had to reschedule. Finally showed up and found they ordered wrong part. Gotta wait again. Thank God we could borrow my son's old old fridge otherwise we would be completely WITHOUT a fridge. Sears told us to notify our insurance company for loss of use!! Thought I was buying quality product but all we got was a high priced cheaply made refrigerator and very very poor customer service. And they are very aware of this problem but not seeing any recalls. Never again Sears! Kenmore! LG!

Bought a Kenmore Elite Fridge in December 2013, when remodeling our kitchen. The compressor went last week, June 2019, and there is no 10 year warranty on Sears LG compressors. LG Canada was useless and stated even though it is their product, they are not responsible for its compressor. It’s a $3,500 fridge and we’re out the major cost of a new compressor. A class action suit in the USA gives us food for thought. Don’t buy Kenmore Appliances and especially not LG Appliances.

We have had our Kenmore Elite refrigerator for 3 years and it has totally quit working. The internal compressor has failed which is more than 1000 to repair. Waste of money!!! Not going to own another Kenmore ever.

I bought a Kenmore Elite refrigerator from Sears less than three years ago. I have had technicians out at least three times this year because it keeps breaking. I get a different story and different bill from them every time. It is broken again, and had another appointment scheduled for tomorrow. 6/19/19. Now it is pushed back to next week. And I keep getting charged, and now Sears has raised the diagnostic fee for a call out by 13%. Last technician told me they have a lot of problems with the Kenmore Elite refrigerators - DON'T BUY ONE!!!

I purchased a Kenmore French Door Refrigerator Model 74012. They no longer sell this model. My refrigerator ran fine for 2.5 years. Here are the events regarding my Kenmore Model 74012: 4/25/19 The refrigerator went to room temperature. Called Sears Warranty on 4/26/29. I lost over $600 in food and got reimbursed for $300 in food through Sears Master Protection Warranty. Getting food reimbursement was the easy part. Technician came 5 days later. Part came 3 days after Technician ordered it. 18 days from reporting the problem, I have a repairman replacing my compressor.

Purchased a new Kenmore Refrigerator less than a year ago and it has already stopped working. Kenmore used to have good appliance products, but not anymore. This model is actually made by LG, and had a history of compressor issues. It looks great and has nice features, but it will not last. After working fine for 10 months, I noticed the freezer defrosting and had to throw away everything in it. Also noticed the fridge getting warm. Luckily I purchased an extended warranty, so I thought.

DO NOT BUY AN APPLIANCE FROM SEARS... ESPECIALLY A KENMORE PRODUCT! We purchased a Kenmore side-by-side refrigerator MODEL 106.51335710, from Sears in Sept. 2018. The ice-maker dripped from day 1. We were told to let the ice maker fill several times and the dripping will stop. Needless to say, the dripping did not stop. In October 2018 Sears agreed to exchange the refrigerator freezer for a brand new one. Same model. Same problem happened again. From day 1 the ice maker drips. The problem is after using the indoor ice dispenser, ice gets stuck in the chute. As the ice slowly melts, it drips, fills up the tray with water. The tray eventually fills up and water overflows to the floor. In addition, the ice that is stuck in the chute, eventually melts to a small enough size, falls out of the chute, bounces on the tray and falls to the floor. We have puddles of water on the floor, in front of the fridge, on a daily basis.

We bought a Kenmore refrigerator 2.5 years ago. Last week the freezer completely thawed. Took a week for the Sears repairman to come out to diagnose the problem. We have a Freon leak, which is $1000 to fix. Was told it’s LG made and have problems like this all the time. Called customer care and it directs you to schedule a repair. Horrible service and no one stands behind their work. So now we have a refrigerator that doesn’t keep cool, and have to buy another.

My Kenmore Bottom Freezer Refrigerator Model #795.7305 has proven to be a disappointment. Although interiorly spacious with Ice & Water dispenser, a total of 7 bins on either side of the doors & various other nice features, I must warn you, BUYER BEWARE! I have owned this refrigerator LESS than 5 years and have already had to replace two door bins and the ice door bin. All are made of plastic and all bins cracked. The PLASTIC ice door bin costs just under $153. That is some expensive PLASTIC!

If I can give 0 stars I will and this is my first review of any product ever. Please DON'T buy the side-by-side Kenmore Elite refrigerator. Our refrigerator is 4 years old just got out of a 3-yr warranty when it stopped producing ice. We had a $99 Sears technician come over to our home to look at our ice dispenser problem. It didn't have any problem with the water dispenser so we thought it's an easy fix. The technician's diagnosis is to replace the whole door which COSTS $1716.50 (parts, tax & labor included). WHAAATTT!! But if I get the Sears home warranty it's 50% off. The repair costs more than what we originally paid for it. I just want other consumer to be aware of this product so you don't make the same mistake.

We bought a Kenmore refrigerator from Sears in April of 2015 and in the last few weeks it started having a problem with cooling. We called a Kenmore appliance repair 800 number and a repair person came out within 3 days. They checked it, cleaned the coils and charged us $294. The refrigerator did not improve and in fact stopped cooling at all. We called the Kenmore repair number again and this time it took them at least 10 days to come back and when they finally returned we were told that the compressor was out and that it would cost $941 to repair. That is absolutely unacceptable for an expensive refrigerator to be 4 years old and stop working when the average life expectancy should be between 14 to 17 years. This speaks volumes about the poor quality of this product.

We bought a brand new Kenmore Elite Fridge with double french doors, top of the line a little over 3 years ago. Just after 3 years and the warranty ran out, so did the compressor. We also had bought a Kenmore oven, where the glass broke right before the warranty ran out. It really seems Kenmore is into planned obsolescence, and not making stuff to last anymore. Repair guy says parts and fix won't be in for 2 weeks. The experience has been bad considering you have to keep things on ice, and the slow repair turnaround. I'd keep shopping and make sure you pick a brand that is more reliable.

Big disappointment after spending $2-3k in this refrigerator only 3 yrs ago and the compressor goes out 1-2 weeks after my warranty expires. Luckily the compressor is covered longer but the labor was ridiculous $$$. And then to read all the individuals who had the same thing happen and practically at the same time. This has to be like a recall or defective batch that was made 2016-2017. And to think I spent extra because I wanted to counter height. Last Kenmore I’ll buy.

I purchased a Kenmore refrigerator less than 2 year ago with the price of $2500. It looks very nice. But, until I use it, I found that the inside design is so difficult to clean. And, it just stopped working after 8 months. I was told it is the compressor issue by technician. So I spent $300 purchased a new compressor, and $450 labor to get it back to work. During the past year it seems to be working OK, but I found thick layer of ice always accumulate on the back wall. And, it just stopped working again. During the past year I dare not even making ice with the refrigerator. This is the worst refrigerator experience that I ever had! This brand just has no quality at all.

On February 6, 2017 I bought this product, Kenmore Elite French doors, bottom freezer with grab and go door for $2.648.00. I loved it. Everything seemed to work fine. On February 6, 2019 the extended warranty ran out. On May 1, 2019 the refrigerator just stopped working. There was water on the floor, the freezer was also affected. All the food was thawing out. I called a repair guy. He came out twice. Had no idea what was wrong with it. So now a week later I am waiting for a guy to come this Monday. Thank goodness I have a 20 year old Whirlpool Refrigerator in the garage. It isn't pretty but at least it works. I do NOT recommend this product.

Bought this item in 2016 with French doors and bottom freezer door with go door on right side. Price was $2500 and the compressor just died Easter Sunday with fridge full of food. Tech knew what the problem was when he saw it was the elite. Will take a week to get the compressor and he has already warned me that this is the beginning of the end. Once the compressor is replaced these have a history of going south from there. Only saving grace is I bought the extended warranty. Do a little research and you will hear this same story over and over again. Do not buy these.

Spent $2,600. Aug, 2016 for Kenmore Elite Grab-N-Go. Had to replace the compressor one year and 3 weeks later. Was covered by manufacturer's warranty but I still had to pay $365 for visit and labor. Replacement compressor went out 16 months later. Found out the manufacturer's warranty is only good one time so the 10 year warranty on the compressor ended one year and 3 weeks. Took 6 weeks for the first compressor to be replaced. Technician said the part had to come from Korea.

Bought a bottom freezer French door fridge from Sears in February. Noticed that it seemed to run almost constantly, and the compressor hums and buzzes so loudly that it is audible in almost every room in the house. Since the unit is under warranty I called the Sears service center. They have our information on file. The first "technician" I spoke with tried to tell me that the noise is coming from the ice maker. When I didn't agree, she said to lower the temperature in both the fridge and freezer and wait 24 hours. I did that, but the noise persists. I called again.

Hello, it is sad that you pay over 3,200 for a refrigerator and it dies four years later. Had two service guys come out and looked at the refrigerator told me would be over a thousand to fix it. So sad... I loved my refrigerator. Hope to keep it for more than over 10 years. But to die less than four and to pay 3200 and the company just say, "Sorry, you should of taken out an extended warranty." It was the evaporator assembly and compressor. I will never buy a Kenmore anything anymore. Plus I will never buy a high dollar refrigerator again. Breaks my heart that I have this nice refrigerator that will not keep food but looks great! What to do with it now???

I bought a Kenmore bottom freezer fridge from Sears in 2017. After about 6 months I noticed a pool of water in my fridge. After calling a refrigeration company (because Sears had closed in our town at this point) I was advised to unplug and thaw my fridge. It worked ok, but after about three months my fridge had a bottom full of water and was warm. So, I thawed it again and that worked for 6 more month! Haha! Now it has died. This fridge is only 1 1/2 years old!! I decided to look at the reviews for this fridge, ya know, for fun, of course they are terrible! Lesson learned. I will research more for my next fridge. Good luck my fellow fridge buyers hope these reviews help! Sincerely, stuck with a broken fridge, and warm produce.

Our two year old Kenmore refrigerator/freezer is inexplicably not working. We came home from work and threw out hundreds of dollars of wasted food. Looking to correct the issue, we set up an appointment and the technician was set to come between 1pm-5pm. We called customer service several times to get an accurate time as it was nearing 5. No show. The customer service was awful. They were very unhelpful and “had no way to find out when the technician would be there and he would be there in his very reasonable time frame”. He did not come in his anything other than reasonable time frame. We were told we will need to reschedule for the following day because missing out on income and waiting for four hours is easy to do...again.

Purchased a Sears Kenmore Elite Refrigerator in April of 2016. The compressor died on March 28 2019. Wish I did my research before buying this expensive unit. In reading these reviews it seems I'm not alone.

Purchased a Kenmore Elite side by side about 5 years ago, right after one year when warranty expired the ice making stopped making ice. This fridge freezes everything like a hard rock in the refrigerator regardless of the temperature. This refrigerator has lots of leaking issues, the aluminum, the coils. The only positive about this fridge is the shelves and drawers. DO NOT RECOMMEND THIS AT ALL.

We bought a new Kenmore refrigerator that was expensive only a few years ago. The freon was leaking and we had to replace the refrigerator after a few short years. I called customer service three times and they said they could not find record of my name or purchase after my husband and I have purchased many appliances from Sears. I am so disappointed and do not know what to do.

Purchased 11/4/15, Died 3/25/29. Slow system leak at first, not compressor. The last year had to run at full/all bar setting coldest output to one bar below that. We believe it's in the cooling line/tubes. Linear compressor works fine. Additionally this unit's ice output slow, small subpar. We had to supplement with old fashon ice cube trays. 33" side by side, water ice in door, Stainless steal. Kenmore Elite 51813, LG made, The last Kenmore refrigerator lasted over 25 yrs. We didn't expect it to last that long but geesh 3 and half years. Unacceptable! Had to throw some food out and dragged my daughter's old shop fridge sitting now outside my kitchen, Florida. Shopping for a new one, NOT LG nor Kenmore LG. Nope. Never again. They basically robbed us. LG should be ashamed of producing such a poor product. Obviously they are inept or crooks. Beautiful on the outside but rotten on the inside. Shame. Shame...on them.

When the long-experienced service tech could no longer fix our previous GE, we discussed options. He suggested Kenmore, with as few bells and whistles as necessary, because those need repairs more than the refrigeration system. Extensive research bore out this opinion, and we settled on a Kenmore that has worked flawlessly despite frequent power outages in our area. We lost no frozen food after a 2-day outage. We do not miss the extra "luxury" features. It has enough room for a family of 4 with different dietary and beverage preferences, and all the holiday food for guests is accessible without a lot of searching on the shelves. The veggie and fruit bins slide easily, and the shelves can be adjusted as needed. Six years running (!), we have not had to call our beloved repairman.

I bought a $1700 Kenmore French door fridge from Sears 5 years ago. Long story short, compressor went, $800 to repair it and was told the damage caused by the compressor failing may jeopardize other components of the refrigerator in the near future. It’s going in the trash tomorrow. Do NOT buy KENMORE products and steer clear of SEARS for selling CRAP! Tech said to stay away from Samsung as well and LG when it comes to refrigerators. Whirlpool, Maytag, Amana are better choices.

Purchased a Kenmore Elite Fridge Side by Side, with Ice Maker attached to door. Ice Maker broke in 2 years and can't be fixed apparently the wiring broke from opening and closing the doors. This should have been a recall product, drawers falling apart. Consumers really need to research. We finally broke down and purchased a new refrigerator after 15 years and this happens.

Shelves that move to any place is truly important to me and each and every one of these move to exactly where I feel they need to be. And that includes the shelves on the door. So you do not need to jiggle and juggle things when trying to get that carton of milk or salad dressing out to use. The bottom freezer has a pullout shelf which is especially good for ice cream, and other important foods. Larger food items - lots of them - fit well into the bottom portion. Since getting this refrigerator several years ago I have not had to play with the temperature once it was set. So nice to not have to think about that.

I broke a glass shelf, and, unfortunately with the demise of Sears Canada, I am no longer able to get replacement parts. Fridge is 12 years old and still works very well.