Kenmore Refrigerators Reviews

I purchased a Kenmore refrigerator Dec. 30, 2005. The ice maker always made clacking, weird noises, however I was told that was normal. In December I noticed that the ice production wasn't what it normally was. December 28, 2007 it stopped working completely. I arranged an appointment for repair. The repairman said the following: The heater had burned up for the ice maker. Nothing could be done except a new icemaker at over $350.00.

Here is the list of problems I have had with a 4-year-old nearly $2000 Kenmore Elite Side-by-Side Refrigerator: 1. The door handle has popped off twice because of flimsy plastic handle clip mounts which break at a cost of $135 each time (I have no children and do not even live at the residence full time.) 2. Twice the freezer has gone to sub-zero while the refrigerator side goes up above 50 degrees because of a flow regulator which has to be replaced at a cost of over $100 plus service call each time. 3. The ice-maker/dispenser has iced over inside the freezer and sprayed water over everything inside and filled the bottom of the freezer with a one inch block of ice. Another $125 service call to correct the flow. 4. Now the Ice-maker/water dispenser has started to dispense black crud with the ice and there are foot long icicles dripping down throughout the freezer and all over the ice container- I'm told the unit has to be replaced at over $400.

I bought at Sears a Kenmore refrigerator on 2/27/05 and are now seeing that the walls are having cracks all over the sides and back of the inside of the refrigerator. They said I have to pay a tech $65.00 to come out. If they say I need a new one, I have to pay for the new refrigerator.

I have had to have the thermostat replaced on the Kenmore Elite Trio twice: once right after they delivered it, then again a few months out of warranty. Now, after having the unit for three years, and smelling smoke in the kitchen, I find the relay unit next to the condenser is shorting out. Each time this refrigerator has broken down it has taken weeks to get it fixed. I would like to throw the piece of junk out the door, but we spent so much on it I can't.

I bought a Kenmore Elite Trio 25 cubic feet refrigerator with the ice maker on the door in Dec. '06 while our kitchen was remodeled. Feb. '07, when this refrigerator was installed, it didn't work. After few frustrated calls to Sears, they replaced another one for us. Since then, we have had three service calls on the ice maker. When the ice got full, it stopped making ice, then the existing ice was melted. After emptying the ice container, the ice maker won't make ice again.

The Kenmore Elite Trio with the icemaker in the freezer has a manufacturer's defect. The lever to stop the icemaker from making ice does not work, so the icemaker continues to make ice. When you pull out the drawer to get ice, ice falls everywhere, on the floor, behind the drawer and into the bottom freezer drawer. They are aware because the repairman told me, but they continue to sell them without informing the consumer. This Kenmore Elite Trio is made by LG.

We have a Kenmore Rifrigator, the side by side that has been broken now for 3 months, we purchased a service agreement, all of the service men who have come to our home have deemed the unit NOT FIXABLE, Sears has continued to give us the run around and refuse to replace the unit, the service mens supervisor keep insisting they want fix the unit, the service men say it is not fixable.We are stuck in the middle This has been a really bad expierence and have had NO help from the supervisors or Sears. Very poor that is all I can say.

A little less than 4 years after purchasing a Kenmore side by side refrigerator from sears we smelled something burning in the kitchen. After sniffing around we located the source to be the back of the fridge. The burned part was a relay that plugs into the condenser tank. Replacing the relay is relatively inexpensive but during the burning of the relay the post coming out of the condenser melted away. Bottom line relay, condenser + labor= $$$ and no warranty.

I purchase a Kenmore refrigerator and paid for it on 12-31-05. We had a major problem with it and it was picked up and we bought a Kenmore Elite. I have called several time and have had no response. I am totally dissatisfied with theis unit. It was probably six months before we really started using the storage drawers on it. When we do use the drawers they fall out of the slides. When you buy the best you should have the best. I have used Sears products from Central Air Conditioning, Carpet, Washing Machines, Dryers etc and have never looked elsewhere, but this will change . This unit is totally unacceptable. I have put this on the back burner as I thought someone would contact me but no such luck. I would like this replaced with some other better unit. If price is higher I do expect to pay the difference. I await your response.

Almost exact scenario as David of Murfreesboro. Same exact Kenmore refrigerator. In August, 2005 I purchased a Kenmore Elite Trio bottom freezer refrigerator from Sears (MDL# 596.76504500 sn-10797756GL). On September 6, 2006, less than 13 months later - only days after the warranty expired - the freezer portion was working fine but no cooling to the refrigerator. A lot of food spoiled. Before the technician came out, the refrigerator compartment inexplicably started cooling normally again. Now, two months later, the same thing has happened AGAIN! For the second time, I've toted the unspoiled food from the refrigerator out to the one in the garage. This time, I left all the food in the freezer as it is maintaining 0 degrees F.

Purchase Sears Kenmore side/side refrigerator 1/22/01 incl. additional 2 year warrantly. 8/2006, freezer died and lost $$$all food. Sears couldn't make a service call for 2 weeks so had to call third party to fix for $590. 11/2006, refrigerator died and lost $$$all food. Have to pay Sears $220 to even look at it. The empathize with the problem. If they can't fix it, they'll give me a $500 coupon to buy a new one! Is it me or shouldn't Sears stand behind a refrigerator that is only 5 years old?

Purchased a Kennmore refrigerator for about $1000 on 9/12/98 plus sear's extended warranty. Since then the refrigerator required repairs from sears on several occasions. We had the thermostat repaired on July 30, 1999 which had taken over a week to get done (they were not really concerned with the food that we lost)...the ice maker has never really worked...it would just stop making ice and would again start suddenly (it has completely quit on us for over a year now) When we called to repair the ice maker the tech that arrive told us that it is probably the water filter...apparently the filters that sears had been selling were defective and would not allow water to get to the ice maker and the only thing that we could do is to buy another filter and hope it works.

Purchased KenmoreElite Trio refrigerator in 2004. A gasket in the Water Dispenser unit has failed and water began to leak onto the kitchen floor in late Sept., '06. Waited 2 weeks for first service call - technician determined problem and ordered the 3 parts that were needed to repair the unit. As of Nov. 4, 2006, two of the three parts are out of stock with no estimated delivery date. Have made over 8 calls to repair center, during the most recent of which I was told the manager of the Tampa, FL parts distribution center would call me that day to explain when the parts would be shipped. This was on 10/30/06, six days ago, and I have not yet been contacted. Two service calls have already been cancelled due to the unavailable parts.

I bought a Kenmore refrigerator on July 15, 2006. After it was delivered it started to freeze my food in the refrigerator section. I called and had a repair man come and try to fix it. He did what he could but told me there was an issue with that model and Sears had a kit to fix the problem. Apparently too much air from the freezer was getting into the refrigerator side and causing the items to freeze. He then made arrangements to order the kit and another tech to follow up the following week. The appointment was set for Saturday August 26. I received a call on Thursday August 24 from the repair center inquiring about whether or not I had received the parts. I told them no and they said they would have to reorder them and reschedule the repairman.

I orginally purchased a Kenmore refrigerator in Jan 2004. In the spring of 2006 is started not cooling properly. In late June it really went bad and I lost everything in the freezer. I called Sears at the 1-800-4MY-HOME number and was told it was a 2 week wait for a service call. The following day I called a local business and they were at my home the next day. The problem was part of the contained refigeration system and repairs would have exceeded $300 (on a 2 yr old $500 unit). So, I called Sears back and waited the 2 weeks for a service call since the problem should be under warranty.

In June 2005 we purchased a Kenmore Elite bottom freezer refrigerator from Sears (MDL# 596.76504500, S/N: 10991796GJ). Just five months later some kind of fan went out, leaving the freezer portion working fine but no cooling to the refrigerator. It took 3 days to get a technician out and another 3-4 days to get the part in. Fortunately for us, it was still in the one-year warranty and we did not have to pay for the repair or parts. It has been about 9 months and the same thing has happened AGAIN! I say that if it happens once its just bad luck... if it happens twice there's a design flaw.

We bought a new Kenmore (manufactured by Frigidaire) Refrigerator model #253.54713502 in January 2006 for $1050.00. After having the refrigerator in the kitchen for approximately two months, we began to hear a knocking sound (just like somebody rapping on the door) comming from the refrigerator. This happens every time the compressor starts up. After a couple months of the noise, we got fed up and called in a sears service person. The refrigerator is still under warranty so they send somebody out with no charge. The service person looked at the refrigerator and could find nothing wrong.

I purchased a new Kenmore refrigerator in Novebmer of 2005 and have had Sears out 4 times now to fix it. First the ice maker did not work as stated..should make 5 size cubes but only makes 1. They replaced the ice maker and then after the next visit they told me, oh no, that ice maker works, it is not supose to make more. It states right on the ice maker that it make various sizes. Next, the refrigerator went out last Thursday and they are to come today, Monday.

I bought all new kenmore appliances for my kitchen in Jan. 2001; They have all been pieces of junk. My microwave had a recall right after I bought it ; they came out and replaced a part and it has worked fine since then. My refrigerator has been nothing but trouble. From the ice maker not making ice and not being able to get it from the door; to leaking water in the bottom of the refrigerator and on my floor : to trouble cooling.There is about one inch of ice frozen in the botom of the freezer right now:I can remove it but, it would be back there in a couple of days . I lost over $200.00 worth of groceries 2 different times last year.

I purchased a Kenmore 25 cubic foot side by side refrigerator from Sears. Two weeks later we started having problems. We noticed our ice cream wasn't freezing and that our food was defrosting in the freezer. The fresh food section wasn't as cold as it should be either so we adjusted the temp controls on both the freezer and fresh food side of the refrigerator. Still, we had food defrosting so we called up Sears and they told us to call to have their service repair man look at it and gave us the phone number.

Several months ago I purchased all new Kenmore appliances as well as a Kenmore freezer for my basement. It literally took me a month to get the freezer delivered. After 4 months my new refrigerator quit working. 45 minutes on the phone to get a technician scheduled, and that included a RUDE service associate that hung up on me when I asked to speak with a supervisor!

Purchased the Kenmore Elite on December, 2004.