Kenmore Refrigerators Reviews

I have been a loyal Kenmore customer for over 20 yrs. Still have Kenmore stand alone freezer working well for 20 yrs and an 11 year old Kenmore refridge which is now an extra. We replaced appliances and went with the Kenmore Elite French Door Bottom Freezer, Model starting with 795. Within 1 month the water filter was bad and not dispensing water. Per tech, they said to replace the filter. I did that however the 2nd filter did the same thing within about 2-3 weeks. We have no water issue! Obviously we don't want to replace expensive filters for the rest of our lives every month. They replaced the "head" within the filter compartment but that didn't help. Both technicians said it is a common and known issue with the fridge. Bad design of the filter.

Kenmore elite refrigerator. Purchased about 2 years ago with warranty. Have had the same part replaced 4 times with a 6 week wait period each time. Worst appliance that I have ever owned. Model #79572189-211.

Just bought a house and appliances were left in kitchen. The Kenmore Side-by-Side refrigerator was made in 2006. I unplugged it and took out the drawers and shelves. I started washing the parts after two days. I got through most of it but when I immersed the bottom shelf in the lukewarm water, it exploded! The explosion was traumatic. The thousands of glass fragment went in my hair and clothes and into the garbage disposal and all over the kitchen floor. I can't even go near the refrigerator! I would like to sue the company. Any suggestions?

We purchased a Kenmore Elite 30CF bottom freezer refrigerator in October 2014. We thought we were buying top of the line for many years of peace of mind. By March that refrigerator had so many problems and 6 repairs. Kenmore agreed to send a replacement in April 2015. It is now September 2015 and the second replacement refrigerator has had 4 repairs. Kenmore will not even offer an extended warranty to stand behind their product and my $3,000. Yesterday the refrigerator was repaired again. We'll see how long it lasts. All Kenmore says is that the replacement in April comes with a new 1-year warranty and to contact Sears to purchase an extended warranty. Like I want to invest more money into this piece of crap? I'll start saving that money towards its replacement which will likely be in a few short years, if that. This purchase has been such a nightmare. I do not plan on buying from Sears or Kenmore ever again in the future.

I purchased a Kenmore side by side refrigerator in 2006. In 2012 it needed to have the motor on the ice maker replaced. The same part needed to be replaced again in 2015. I understand that parts break down but this appears to be an issue for Kenmore. And of course this is an expensive part to replace. I always considered that Kenmore produced quality appliances but this experience has changed that opinion. The service person who made the repair gave excellent service.

I purchased a 4 door Kenmore fridge a year ago. I was excited to get it home and begin using it. They offered a 1-year warranty and we declined (Didn't think a $3000.00 fridge would give out in a year). However we were told information on extended warranty would get sent once it was close to our year ending. Well about a month and a half ago, we started to notice that the ice maker wasn't making enough ice. Then noticed the water was not as cold as it usually is. But we brushed this off as using it more than usual. Fast forward to a few days ago, our fridge completely stopped working.

When we purchased our Kenmore elite refrigerator model # 795.77563600 Serial # 603KR02266 we were told it was top of the line. Little did we know what they really meant was top of the line to constantly break! The first thing to go was the fan, then the motor, then the ice maker froze solid and was leaking water all over. The glass that goes on top of the veggie pull out drawers shattered and the plastic frame of the veggie drawers cracked right in the middle! We still had warranty so everything was replaced or repaired. I refused to pay $500.00 to keep the warranty for another year and being everything had just been replaced/repaired, I didn't anticipate any more problems. Boy was I wrong! The seals around the doors cracked and tore, and the ice maker froze up. Literally it's ONE BIG PIECE OF ICE!

Not a happy camper. I have a 7 month old Kenmore Elite french door refrigerator that is a lemon. First the ice maker quit and everything on the dispenser door. Took 3 weeks for a repairman to come out yesterday. He said we would have ice soon. So I excitedly looked for an ice cube this morning to make my girls breakfast smoothies to find the whole refrigerator is not working... Only thing working is the LIGHT. Everything in the freezer is thawing. Everything in refrigerator is not cold... 45 degrees in refrigerator. I called repair number again and they want to send out another computer which was just replaced yesterday, and it will be Sept 14th before anyone can come out to try to fix. Grr... Do not buy this refrigerator. I wish I had bought a cheap $400 refrigerator instead of this $4000 one. They want to offer is a 1 yr. warranty plan in case it happens again. Unacceptable.

Bought a beautiful stainless steel refrigerator about 1 year ago. 5 days later the Sears repairman was telling me that the clicking noises I hear in the fridge are due to materials expanding and contracting as the fridge runs, and that it is a design issue and cannot be fixed. 4 months later fridge is warm because the freezer section had ice frozen hard in the air pathway that cools off the fridge so of course freezer is ice cold but the fridge below is warm as no cold air comes through.

5 year old Kenmore freezer on the bottom. Ice maker does not work and repair person from Sears told me it was not able to be fixed as Kenmore no longer makes the parts for my 5 YEAR OLD refrigerator. Thus, I must replace the entire $2000 product.

I purchased a Kenmore Coldspot model #105 March 8th of 2014. Last year had a factory water line break and ruin my kitchen floor and drywall in the basement. I filed a claim and received a check for the damages (No problem things happen). Now 1 year and 4 months after purchase (4 months past the expiration date of the warranty) the fridge has stopped cooling. Had to take all of our food to my wife's grandma's house at 10:30 at night. Called the repair service line and they tell me since it's out of warranty it will cost me 90 dollars plus whatever parts are needed to get a technician out to the house. OR pay 40 dollars for the extended warranty and then 60 dollars every time a tech has to come out. I feel like a fridge should last AT LEAST 5-10 years right? If I'm forced to buy a replacement then I will never buy from Sears again. I'm so outraged I can barely think. What can I do?

Due to generally high customer ratings and largest capacity, we purchased a new Kenmore Elite refrigerator in June 2013 after significant research on a range of products. Within 18 months, rust appeared on top level panel and across bottom freezer drawer. A company service technician reviewed the rust and had no explanation for it as it is not near a water source. Kenmore customer service refuses to repair or replace, and Michael (ID **) from Kenmore customer service refused to give contact information for a manager to further address this issue. We are extremely disappointed by this company and lack of customer support.

We bought a Kenmore Elite 27.5 cu ft refrigerator 3 years ago. It stopped cooling and a service technician came out the next day and replaced the compressor. This fixed the problem for 3 days when it went bad again and we were told the new compressor was bad. We waited 10 days for the next service call when we were told that it was not the compressor, but an internal leak which was not under warranty and we needed to replace the entire unit. Our last refrigerator lasted more than 10 years without a problem. Even at 3 years, I would not have expected an epic failure that could not be repaired requiring us to purchase an entirely new unit. Disappointed in the lack of longevity of the unit. Will not buy Kenmore again.

Poor Ice Maker performance on our Kenmore model 106.5113 Refrigerator (Purchased April 21st, 2015). We are dissatisfied with the quantity of ice our new Kenmore refrigerator produces. We called Sears for a repair technician to come out and look at the unit. The technician explained the Sears no longer offers a repair service for these units and he was a third party contractor. He couldn't find anything wrong with the unit and said the new unit is not as good as the old ones. He suggested the accelerator option to force the refrigerator to make ice faster. I told him we tried that and even in accelerator mode, it only fills about one-half of the ice bin in twenty-four hours. We usually do without ice about midday.

Have a 5 1/2 yr. old Kenmore Elite bottom freezer fridge. The unit developed a leak in the cooling system. Of course the warranty is expired (5 yr.). Have been without a working fridge for 6 weeks and counting. Service dept. is terrible. Have been here 6 times. Bought that extended warranty at the time of the first call to Sears to try and offset the repair cost. Have a whole different problem with that. The leak ended up burning up the compressor (which the tech. said wouldn't happen) which lead to another call to service to get the compressor fixed, which ended up being another call to service because the replacement compressor is bad too.

We purchased a Kenmore Elite 24 cu.ft. Bottom-Freezer Refrigerator model# 78043 in Feb 2015 and installed it in late April 2015 for our new kitchen renovation. We loved the appearance of the unit and the space available inside. We had been noticing for the past 3 or 4 weeks that our food was going bad and an unusual odor inside. At first, we thought we had just purchased some out of date food. We placed boxes of baking soda inside for the odor. We installed a refrigerator thermometer inside both compartments and began monitoring the temperatures. The temp range in the fridge was 43-54 degrees and the freezer was 6-20 degrees even though the settings were at the recommended 0 and 37.

This review pertains to a Kenmore Elite refrigerator Model 795.74022.410 purchased for $2500 (retail price is about $3800) at the end of November 2014. It was supposed to be an upgrade/replacement for our GE refrigerator of 19 years. After 8 months of ownership, we had defrosted the refrigerator 3 times. This is something I have not done in more than 30 years, because refrigerators are "frostless." I had noticed that the defrost drains were iced solid. There was a sheet of ice at the bottom of the refrigerator and water was dripping out the front.

I purchased 3 Kenmore appliances in January. The refrigerator is a basic top mount freezer, lower refrigerator. It was installed in late January. For over a month the freezer has had ice buildup inside, causing the freezer door to push out. I am now on the 3rd service call--actually 4th. The first call to repair, sent a dishwasher repair person--so much for out-sourcing our calls. The gentleman who came the first time, said a part had come off the top of the freezer. Being the saving person I am, I had found and saved said part. He installed and caulked it. (Also convinced me to buy a service agreement--thank you for that.) That made it worse.

In the winter of 2014 I bought the Kenmore 795.5131 model side-by-side refrigerator during a sale from Sears. In the spring of 2015 the ice machine stopped working. I did not buy more than a 1 year protection plan and am quite annoyed that I had to pay over $200 to have it replaced. The repairman who I have had used for over a decade told me that this brand of Kenmore uses LG parts who are mostly made of plastic. My intent is to let others and Sears manufacturers know that by buying one they may be in the same boat.

I wish I had seen the reviews on Sears products (specifically my Kenmore Elite refrigerator manufactured by LG) before I bought it. I completely remodeled my kitchen and filled it with Kenmore Elite products because why the Kenmore name along with Sears is supposed to be good quality, right? Wrong. Well, partly wrong. My dishwasher is excellent, as is the oven. HOWEVER, the refrigerator is a totally different story.

I purchased a SEARS KENMORE refrigerator to replace a 25 year old unit. 16 months later it began to make a loud noise that resembled a woodpecker (for lack of a better description) and began to lose the ability to cool the unit. After the noise and ineffective cooling of the interior volume clearly was not going to abate I called Sears and they sent an authorized repair serviceman. After checking a few things inside the refrigerator he looked at the unit behind and below the unit.

Purchased a Kenmore refrigerator (Model 795.7109) in October 2011. In January of 2014, we began to have problems with it which resulted in food loss (twice) and a total of 6 repair visits. They finally concluded that the compressor had gone bad. It took 6 visits over a total of a month, for them to finally fix the refrigerator. Sears convinced us that we had to spend $200+ to purchase a service agreement. On June 11, 2015 I once again woke up to a warm refrigerator and considerable food loss.

We purchased all of our appliances from Sears including the side by side refrigerator with bottom freezer (Kenmore Elite - 795). Last week we started hearing a fan noise. Turns out the inside of the refrig is building ice. The tech said this is an issue with this model. They will need to replace the control board and we get to defrost the refrigerator 24 hours prior to them coming back (BS) which by the way isn't for two weeks. If you pay $3,000 for a refrig it should work properly. We are tempted to have them just come and pick it up.

Bought Kenmore Elite French door model # 74093 in Dec 2014 for new house. In May 2015 it started making a fan noise, so I called for service under our Sears protection plan. 6 weeks, 3 parts, 5 service calls, and a dead refrigerator. I called Sears Service and demanded a replacement. This is when it really got crazy. They told me that the Sears Appliance Center was not really "Sears" and I had to deal with them directly because their policies might be different than the "real Sears".

We bought a top of the line elite french door refrigerator. Within the warranty period the freezer and ice maker froze up. We had two repairmen that visited. Each diagnosed a different problem, but the freezer has continued to freeze over the following two years and is NOW out of warranty. We have to totally empty refrigerator and freezer monthly to let the unit thaw out.

We trusted the Kenmore name but never again. We purchased our Kenmore Elite refrigerator in February of 2013. On April 28th of 2015, the refrigerator stopped working. Since then, we have had 8 different Sears repairmen at our home and as of May 29, 2015, the refrigerator still isn't working and the 9th repairman is scheduled for June 8, 2015. There have been several calls and chats with representatives that have all ended the same. The representatives refuse to connect you with a supervisor. We have been promised phone calls from someone that could resolve or escalate the issue and that hasn't happened either. They have ordered parts 3 different times and replaced various items and still the appliance doesn't work.

I bought a Kenmore refrigerator freezer on bottom. About a year after I bought it, a few months past warranty it starts leaking on my new floor. After troubleshooting everything, I google it, bad drainage, complaints since 2005 on this. There is no recall! Sears keeps selling this crap, I had my old side by side GE for almost 25 years, so excited to buy a new one, and it's leaking after a year. I will never buy another thing from sears, they want to charge me 100$ to asset it and more to fix it. Guess that's how they make their money. I hate my new fridge because Sears made a piece of crap appliance, and won't stand by any of their products.

After having this refrigerator in my brand new home I was ready to chuck it out the window. The most God awfully annoying sound you could ever imagine was coming out of this machine. An irritating high pitched intermittent whistle. But when a service man arrived it was classified as a normal sound. Yep, I said normal. Unfortunately my husband was the only one home at the time so I couldn't argue. The next day I had a second repair person who said this Kenmore refrig is known to be noisy. I called customer affairs and there was nothing they would do. I ended up calling Sears store directly and they took care of it which I am thankful for. A new Whirlpool will be sent to me by the end of the week.

Er FF keeps showing up because the compressor cannot work. The fridge freezes on the inside. We have to wait until it dethaws along with all of our food to plug it back in.

We bought our Kenmore Side by side approx 7 years ago. From the start the fronts of the top two shelves cracked from just normal use. I called since it was under warranty. The person who I dealt with has no clue what I was talking about. I spent 15 minutes trying to describe which shelves I needed and what model the fridge was. When the new shelves arrived they were the wrong ones. I returned them to Sears and spoke to the salesman who handled our sale. He advised me to come back the next day and he would give me new shelves from one of the floor models. I returned the next day and he became very agitated and told me it was too early in the day and his supervisor was around. He told me to come back just before closing.

Pathetic. We purchased the fridge in 2005. Kenmore Elite Cabinet Depth French Door Fridge model 795.7519240. The vegetable drawers have been a pain forever. They always come off their tracks and are awkward to put back on. No matter how careful we are, it happens. Also the cold water supply main switch control from the main board wire broke because it swings when the door opens and closes. It is in the molded insulation of the door, so a new wire had to be routed under the rubber gasket and a hole drilled through the insulation to bring the new wire to the control board (The factory wanted to sell us a new door!). Sad, sad when the fridge it replaced had been working almost 20 years without a hitch.

I purchased a Kenmore Refrigerator (Model # 795.7203) in April 2013. Exactly two years after purchase the refrigerator stopped cooling. The service tech analyzed that it is either a bad compressor or the circuit board and ordered the necessary parts to be delivered to my home via UPS. The warranty for this product (as included on page 3 of the manual) states "For ten years from the date of purchase, a defective compressor will be repaired free of charge."

Cracks in plastic around glass shelf, put super glue seems to be holding on one shelf. The other shelf plastic around glass come apart can't use the shelf at all. Hundred twenty five dollars for one shelf. Then I notice cracks on the inside of icebox back and sides. I never have put anything hot on the shelves to cause them to crack. My daughter bought me the refrigerator new for a Christmas present.

Kenmore Elite Refrig made by LG - Ask first and STAY AWAY. Short and sweet, 1st refrig, 9 mos old, 5 service calls before declared dead (took 6 weeks). Replacement refrig, 6 months old, 2nd service call (2 weeks so far, new board, new interior panel, broke by serviceman). STAY AWAY FROM LG REFRIGERATORS. THEY SUCK. NO QUALITY CONTROL and they do not care! Buy the service package. You will need it!!!!!!!

I purchased the Kenmore Side-by-Side in July, which was then replaced twice, one because the door was out of line and the second because the dispense water button lettering was coming off. Within two months the lettering started fading again, so a repairman came out and replaced the button. He said to make sure I did not use cleaning products on it and if it happened again, to let the company know as it was then an issue because it was coming off just by people touching it.

In August 2013 I purchased a Kenmore Refrigerator Model 10672153111. The handle failed in March 2014 due to a stress fracture through the screw holes anchoring the top of the handle to the door. I thought the failure might be the result of the deliverymen overtightening the handle during the delivery/installation. I felt that this might have resulted in a stress-riser leading to the failure. A serviceman from Sears confirmed my diagnosis and a replacement handle was shipped to me free-of-charge which I installed myself, careful not to overtighten the anchoring screws. Almost one year to the date the handle fell off again caused by the same problem, a stress fracture through the two anchoring holes. This can NOT be a coincidence and must be either due to the material (plastic) or the orientation of the anchoring holes.

Bought the fridge in October. Month ago we had a repair man diagnose a grind noise and turned out to be ice build up near the fans which the repair guy said should not happen. Said there is either a leak somewhere or the fridge needs replacing next time it happens. Well it happened again a month later. Hoping Sears or Kenmore will help me out here as the fridge is not even 6 months old yet. Paid 3k for it and it replaced our 15 year old KitchenAid that was problem free - just needed more food space. Very upset and disappointed. Please help.

I purchased fridge along with the extended warranty. I started having problems with the ice maker almost immediately. Sears came out 5 times and cannot fix the problem. When I said I wanted a new fridge (as promised per the warranty after 3 tries) the repairman said "ain't gonna happen, it's only an ice maker." One of the repairmen said this is a common problem with this model. So why are they still selling it?! I've been a loyal Sears customer over 40 years, but no more. I'm going somewhere else for other appliances and everything else I need.

My husband and myself are retired. Have no children in our home. We purchase a stainless steel refrigerator in 2014. We have had to replace the handle on the refrigerator 3 times - it breaks in the same spot and the top. The repair man has come out and replaced it each time. But today it broke again. This is 4 times now 2/9/15. How many more times will this happen? There must be a defect in the handle or the door. Need answers to this problem. The model is Kenmore model 1066215311. Serial number U541436167.

3 1/2 years ago, I had no income and received state aid from an agency, OLHSA. They provided me with a new refrigerator (brand-new from Sears and Kenmore), insulation and a few other items. Now the refrigerator is leaking water everywhere, which is highly unusual for a refrigerator that's not even 3 1/2 years old. I contacted Sears and they said that they can't help me because the refrigerator is out of warranty. I contacted OLHSA, the state agency who provided me with the refrigerator (at no charge, since I had no income). I am now on permanent disability with low income. This past Monday, a representative from their office (OLHSA) came to my home and tested the refrigerator.

Buying Kenmore Elite appliances was the best decision we made! A vegetable drawer was broken by a guest of mine, and they sent another free of charge. It wasn't Sears fault the drawer was broken, it was our fault. They sent another, no questions asked.

Purchased Kenmore Elite refrigerator Model 795.71033.10 in May 2013 and had problems with the water/ice dispenser (it "stuck" and water or ice continued to flow with the cup/glass removed) within one month. Had several service calls and parts replacement over the next 6 months; was given a new refrigerator in March 2014 because of the lengthy delay in receiving the new part (for the 2nd time). In less than one year, the same problem re-surfaced with the new fridge (same model). In addition to the flawed dispenser system, I have had multiple issues with scheduling/rescheduling repair appointments. I will not purchase another Kenmore Elite/LG again.

Purchased a Kenmore Elite 7957205.110 in March of 2012. 13 months after purchasing, received an error 15 - cost over $500 to repair. Tech explained that the CPU wasn't designed properly to maintain the proper fan speed and that the new card would correct that flaw. Now only 20 months later, I'm having the same issues. The KitchenAid fridge it replaced worked for 12 years without a problem. I'm not investing anymore money into the crap. Time to replace it. No more Kenmore/LG appliances for me.

Kenmore Refrigerator Model 10651133310 - Refrigerator condenser not getting power because of a manufacturer's defect on the circuit board. The unit was powered, lights on but would not cool. The unit is less than six months installed. Sears has been repairing, but there is no remedy for lost food without a service agreement. The exchange policy is not invoked until the situation deteriorates by having at least four service calls with replaced parts. Kenmore and Sears know there are defects coming from the manufacturer but the repair person doesn't document this in the repair call log. The only way to get food loss coverage is to purchase the service agreement up front at time of purchase rather than adding it on later. You aren't allowed to add on a service agreement to a refrigerator under repair. This means the consumer of this product is out of luck. I will replace the refrigerator soon, guess what brand and company I won't be purchasing from!

Model 25370313211 - I purchased this refrigerator November 22, 2012. Ten and 1/2 months later my freezer temperature started fluctuating from 0 to 18 degrees causing my food to thaw and partially refreeze. I contacted Sears within the first year of purchase and after several house calls and $1700 dollars worth of repairs they told me that any other problem would not be covered under the manufacture warranty.

Side by side refrigerator leaks when the defrost cycle happens on the freezer. The drain doesn't drain correctly and then it refreezes and then the next time it defrosts again the water drains out onto the floor. Until we thaw the drain it happens over and over again, therefore making rust inside of freezer door at bottom.

I absolutely HATE our fridge. It is impossible to clean because Kenmore uses cheap coated metal and calls it stainless steel. It is NOT! And if you get a scratch in it, you're screwed, unlike genuine stainless where you can buff it out with a kit. I know this to be true because the other stainless steel appliances we have in our kitchen are a breeze to clean. Unless you have nothing better to do with half your day, you do not want to waste it trying to clean this behemoth!

We purchased a Kenmore Elite 2012 and in three months it stopped working and the repairman came various times. So many times we were given a new Elite refrigerator. I was tickled pink until I had the same issues with the new one. The ice maker stopped working. The unit would frost over. Finally we were informed that all of these refrigerators have the same issues. Sears honors the warranty I paid for but cannot rectify the issue. We have changed the fan and the computer board many times. Every 3 or so months something goes wrong with the unit. I have never had a refrigerator that cannot be repaired.

Purchased Sears Kenmore Elite refrigerator in January of 2013. We had a problem with the water line in January. The tech fixed the problem in February after the part arrived. Next we started having problems with the water dispenser. The dispenser would freeze not allowing us to get any water. We scheduled another repair which took about 3 weeks. The tech came 1 hour 45 minutes late with an 18-year old girl whom he said was his daughter. The tech worked on the refrigerator and left.

Kenmore Elite (cough!) model 795.72182312 2 drawer freezer - We bought this refrigerator in early November 2013, and we took delivery in December. First, water and ice formed on top of freezer drawers. Sears said it's because I wasn't opening freezer enough, but it was water leaking from dispenser. Repairman said motor was frozen and that wasn't covered in warranty. Jan 2015, same thing with fridge. Water leaking down front on floor and freezer drawers. Paid $2400 for what? Now another repair call, and limited relief from lawsuit! Sears sucks! I bought my last appliance from them.

We purchased a Sears Kenmore Side by Side refrigerator because the Kenmore name has always been known to be of good quality that lasts for years. Ours started leaking out the front of the ice/water dispenser about 5 years ago, even when it was turned off and unplugged. It in turn caused rust stains on the entire door underneath the dispenser. I have cleaned it off but it keeps coming back - it is not plugged in and we are no longer using it. I finally removed the square piece around the panel to find out what I could. I found out that the area around the dispenser under the plastic panel had eroded away. Now the door is ruined and pieces of it fall off if you try to put the square piece back on the panel. The refrigerator still works well, but we don't have the water hooked up to use the dispenser. It's too embarrassing when guests come over and there is rust running all down the front of the refrigerator.

Refrigerator leaking water into produce trays. On December 4, 2014 replaced the evaporator wall cover in my new fridge. Fast forward to January 4, 2015 - same problem all over again. It is going to cost me close to $200 to have my fridge repaired AGAIN. Unacceptable.

There is a class action lawsuit for LG and Kenmore refrigerators sold on or before January 29, 2014. There is a specific list of models and serial numbers. The website I added later in the review has the list of models and serial numbers included. The lawsuit claims that certain LG Signature Model and Sears Kenmore Model Refrigerators contain a defect with the ice fan that is evidenced with: an IF error; low or no ice production; clogged ice systems, water leaking; the refrigerator shutting off on its own; loud motor sounds; or ticking and grinding that goes away when the refrigerator is shut off. The settlement provides: 1. Repairs, 2. Reimbursement for damages (food loss or property damage), 3. Warranty extension.

I understand a warranty ending but what kind of fridge dies after such a short term? The worst part of it is, I'm in AK, there is no service for Kenmore refs in AK. Sears basically told me to take a hike. Only after I yelled at phone support did they give me troubleshooting instructions. None of which helped. As of now, I believe the refrigerant leaked internally. It's labeled "Kenmore Elite"; the product, and frankly, the service is a zero!

I bought new Kenmore refrigerator. Constant problem is icemaker. Design is poor and ice does not come out and when it does, it misses cup and lands on floor. Regularly have to completely remove ice container and poke ice with butter knife in order to get ice into opening. I have never had a problem with other brands with ice coming out. Problem two is ice misses landing in glass; ice lands on floor more than cup under ice opening.

When I bought my new home, I purchased a Kenmore side by side refrigerator, model # 253.5569907. Yes, the warranty has expired, so, it seems that Sears is willing to gouge me for any money they can. The enamel around the bottom of the ice dispenser is bubbling and rusting… much like a car would that has been through snow and road salt. Since I'd received an invitation to renew my warranty, I decided to ask about the rust. I was transferred to 3 different operators. The last one finally told me that there was no recall on my model. I was told that I could pay for a technician to come and look at the door. (I know what rust looks like.) Also, to "fix" the door, perhaps the door could be replaced at my cost, of course.

We purchased a French door fridge from Sears in 2013. The receipt is barely readable now. Starting a year ago the bottom freezer began filling up like an ice rink. Then the defroster comes on and it's like a waterfall all over the floor. My husband is nearly 80, we are on a fixed income and I don't know who to turn to and try get this resolved. It seems like there are a lot of complaints about Sears repair people on here. I am so disappointed in this product. We always trusted Sears but we will think twice before purchasing an appliance there again.

It's horrible. No one will answer. No one will fix anything to you. My kids toys are stronger than this. The fridge and dish washer - they get easily broken.

I purchased a Kenmore Refrigerator September 2011. It is Jan 2015 and repairman is telling me compressor has failed on this product for which I spent $1838.66 cash. Who would think after only 3 yrs this would occur, my 15 y.o refrigerator was still working when Sears delivered this piece of "big metal box!!!" and took the old one away. I am seeing online that this is happening to quite a number of consumers, some compressors are even failing at 2 yrs and less. Why is Consumer Affairs and/or the Consumer Protection Agency letting Sears/Kenmore get away with this? Shouldn't there be a class action lawsuit against a manufacturer who is selling a product knowing it is failing like this?

We own a Kenmore Model 795.78764 and it is without a doubt the worst appliance we have ever owned. The seals on the French doors are deteriorated and the freezer on the bottom won't close properly so it fills with frost and water to the point we need to chip it out monthly. The vegetables freeze and wastes a lot of money with ruined food. Wish we could afford something else. Will never own a Sears anything ever again.

I was searching for a site that demonstrated unclogging that drain that causes water to leak all over the floor on my Kenmore French door refrigerator w/ the bottom drawer freezer and I ran across this site. By the number of people that have had problems with this, you would think Sears would recall it. Maybe we should go in on a class action lawsuit. The refrigerator wasn't cheap and it's really bad publicity for Sears, who usually does thorough testing before putting a product on the market. I don't know what happened but I'm beginning to think I need to put this unit in the trash and go for something else. It's already ruined my floor.

Don't buy the Kenmore Elite series side-by-side refrigerator/freezer. I bought this product and have had several problems with it prior to the warranty expiration. The freezer bins keep cracking. The refrigerator temp could not be controlled, it was freezing all of the food. The doors did not seal properly. The latest incident is that the refrigerator and freezer are no longer cooling. We have tried to get an emergency repair appointment and were told that we would have to wait 12 days because there were no appointments available until that date. Meanwhile, all my food, about $500 worth has spoiled and the only compensation that was offered was $160 for reimbursement for a small refrigerator.

We bought a Kenmore Elite several years ago. I registered for this site so that I could let other consumers know what a terrible refrigerator it is. Do not buy. First, the lighting unit burned, I guess because something was too close to it. Replaced that piece and then it stopped working, shorted out and left brown burn marks. The icemaker quit a while back. The molding around the refrigerator is ripped and held together with duct tape. The plastic pieces surrounding the door shelves are cracked. Now, one drawer pull is broken and can't open drawer. This is a piece of junk. I will never buy a Kenmore again.

Bought a fridge from Sears in October online. Said in stock on site. They took the money right away then sent email it was back ordered a month. Finally it arrives and there's a small dent in the side (I didn't want the hassles of sending it back). Then we started noticing the milk spoiling quickly. The ice cream in freezer hard as a rock. I put a thermometer in the fridge and it’s +15 c (good thing no food poisoning) but had to throw out all our food the week before Christmas. Talking with Kenmore’s "customer service" in Bangladesh or who knows where, is exasperation. Still waiting after 5 days for repairman. Kenmore did say they'd reimburse perished food. Overall pretty shabby.

Model 10673206300 - mom and I purchased this in 2005. Was told by salesman that this should last without problems for 15 to 20 yrs. Explained to clerk that week - really needed something to suit our needs. We are both disabled and live on a fixed income. We purchased the warranty and early on in 2005, the drawers had to be replaced. For the past month the fridge has leaked off and on. We attempted to repair but was unable. Called sears today - they want $75.00 to diagnose and was also told it would probably be $200.00. Or I could sent Sears $39.99 monthly and pay only $60.00 for the diagnosis. I was struck by the fact that the first question asked by automated system is ...is fridge leaking? Lets me know that sears is aware of this defective product. NEVER AGAIN Will I BUY FROM SEARS.

I bought a new Kenmore fridge from a Sears store in April of 2013. On Dec.5, 2014 I opened the door to the fridge (which is separate from the freezer handle) and the handle broke off. I then discovered the handle was plastic and a screw had caused the handle to wear away from the attachment. I went to my Sears store and they said they could order a new handle and it would cost me $50 for the handle, $17 for shipping and labor. Since I was a half year over the warranty they were not covered by the company. I made my case with them on-line and on the phone, but they said sorry!!! This was installed wrong and the company obviously knew what a poor quality the handle was. The clerks in the store agreed this handle was a problem for others too. Sears/Kenmore should stand up and admit poor quality and replace the handle free of charge --warranty or no warranty. Now I know why people buy from local merchants who stand behind the brands they sell. Beware of all Sears quality.

Model #596.72213200 - On Wednesday, December 3rd my 84 year old mother opened the refrigerator door only to have it fall off and pull her down to the floor. Everything fell on the floor and broken glass was everywhere. I had her dial 911 for emergency help. She is bruised and sore from the fall. We had our appliance man, Paul Long Appliances come to fix the door and he has applied loctite to the screw that came loose at the bottom. He assured her that the screw will not come out again. He stated that this is a design flaw that allows the screw to come undone by opening the door to the right. My mother, myself and the appliance man feel that this model is a danger and should be recalled.

We bought a Kenmore Elite Refrigerator with French doors about 5 years ago because we trusted the Sears Kenmore name brand. It was almost $3,000 retail. The ice maker and temperature controls went out the very first year. A Sears vendor came out and replaced the ice maker after a few weeks. Stated it's an LG first year not Whirlpool. LG brand refrigerators are not good quality and parts take forever. In fact all service vendors have commented this brand is not good and takes forever for parts.

I absolutely hate to put down such a venerable old name as Sears and Kenmore. I bought a brand new high end refrigerator, range microwave and dishwasher from Sears 6 years ago, and they have all been falling apart ever since. It's heartbreaking as I had old appliances that I chucked out that had served me well for 30 years, but after a kitchen remodel, I wanted all shiny new stainless steel appliances. The troubles started soon after purchase, and now two of the appliances are non-functional, and the other two are limping along.

Bought a Kenmore Refrigerator model number 795.7130 (March 8, 2013) a double door refrigerator with a bottom freezer. Within the first couple months a part broke off on one of the doors. The tech said this was a common repair. OK! A couple weeks ago the refrigerator started making noise which would stop after a while and then start up again. Sunday before Thanksgiving the refrigerator stopped working, would not made ice but the freezer was still keeping the food cold. The soonest they could come out would be Friday the day after Thanksgiving.

Purchased new freezer in March of 2014. Reasonable installation, installers broke a small part which was replaced by Sears. I purchased extra hoppers for the door. All was OK until this winter when we had several power outages. After the second outage, the freezer stopped running. I called and spoke to a technician who directed me to reset the breakers on the electrical box. She said the freezer would come back on in awhile. It didn't, so I called for a service call which had to be scheduled some time much later than I needed. In the meantime, after a week or so, the freezer resumed working. All was OK again for about a week when the freezer stopped again. I went through the breaker box routine again with no results. However, two days later the freezer resumed running but only for an hour or so. (Are we having fun yet?) I have called again for a service call, again sometime in the future and have cleared out the freezer and turned it off with the interior dial. (I would pull the plug, but I can't reach it.) The consequences as you can imagine are the loss of the entire contents of the freezer and extreme stress to me.

Within the first year, Sears had to come out to replace the motherboard on the refrigerator because we kept getting an error code and we were unable to use the ice maker or water dispenser. About 6 month ago, the same thing happened and they replaced a condenser and compressor but the fan in the freezer kept freezing up and then the freezer stopped working altogether. Most recently they came out to put a heating element around the fan but now the refrigerator doesn't keep a steady temp, there is limited airflow (this coming from the repair guy) and the ice maker makes the ice but wont drop it. We have emailed our case manager at Sears but now they simply don't respond even though all these current issues are because of the work they did!

So pleased to see this site!! We have had trouble with our Kenmore. I never could get hold of customer service to help me. Our fridge is just 3 yrs. old. I researched online to diagnose the problem. Found it to be the drain tube. I ordered the kit online. My husband & I fixed it. I would like to know why there wasn't a recall on this? It is a very common problem. The original part gets gummed up. There is a noise in what appears to be the fan in the refrigerator as well. For a 3 yr. old appliance... I am not happy!! Sears customer service has gone downhill. Very poor!

Adding my experience to the host of people complaining about the same thing. My unit is less than 2 years old and suddenly it started to smell like a bad fart when you open the door. After the usual remedies of removing possibly stale food and cleaning the unit, I removed the back panel and cleaned out the coils and drip pan. The pan was empty, so no odor cause found. I hear there is another drip pan that is inaccessible? I just submitted an email to SMAdvisor@searshc.com so we will see if anything comes from that. There was a successful class action lawsuit over a Kenmore unit (produced by LG) that had a light that would not shut off and caused unnecessary service calls and food spoilage. I think this issue is a VERY good candidate for another class action lawsuit given the possible design flaws and losses incurred.

When we called to Sears customer service, we were told that warranty is out for 2 days. Warranty goes from the purchase date not from the date when you received. So I wonder do they have a censor that after warranty is out something goes wrong.

I purchased a Kenmore side by side refrigerator in 2008. The cost was over $2000 and I have had problem after problem and now the warranty has a cap of $500 and the labor and parts are over $500. DO NOT PURCHASE A KENMORE

I bought a Kenmore refrigerator at the navy base, I put an insurance plan. Same month they delivered I called Navy Exchange, notified the refrigerator wasn't working properly, the ice maker and freeze the food. They send a tech and never showed up and then he arrived the third appointment and he ordered a part for the ice maker. Took 2 months to arrive. Again he couldn't make it for second time. The tech was from Kenmore. Then a year later same problem with the ice maker and freeze the food. I called the plan insurance and they told me cannot handle the issue because was cosmetic issue!!!! I called the store manager and he send a tech. The tech told me it's fine now.

Bought this refrigerator less than two years ago, already doesn't cool or freeze. Sears technician was a no-show after waiting all day on a Saturday. Said he called, complete lie. Trying to get another tech out, may be another week, this is so unsatisfactory! I was a big Sears supporter but no more. Looks Kenmore refrigerators are junk, Sears needs to extend the warranty especially on their "high end" products. I'm going to the Executive Team about this.

Bought a Kenmore Refrig in 3/2011. Every year the refrig goes out multiple times and the tech comes and fixes it. This year 2014 a Sears Tech has been to my home 8 times to repair the refrig - last time was August 2014. Today is 10/15/2014 and my refrig went out again last night - called Sears and was informed no available tech until 10/28/2014. Can someone up me! I have lost over a $1000.00 worth of food this year.

Bought a Kenmore refrigerator 1/15/14, died on 9/7/14. Two weeks for the first tech to come out, ordered a compressor, took a week to arrive. Second tech ordered unnecessary part (per original tech) another 1 1/2 weeks. Original tech arrived, refrigerator unrepairable. He cut off power cord, wiring harness, and all the parts he had soldered on. All this for a bad compressor? This model not available any longer, nothing comparable because of size except for two inferior models that we can't even see as they are online plus another two weeks to deliver. So, already at over a month without a refrigerator, they refuse to refund our money, they don't have a replacement available and we have a child in the house. Anyone wonder why Sears stocks are dropping and now their vendors won't deliver to them anymore?

The only thing I can say as a 25 year contractor is stay away from this line, not worth the money. I used Pro, refrig, oven, cooktop, 2 dishwashers and you know what I haven't had problems with? my Ninja blender! Everyone of the Pro pieces have had either a design issue or a quality issue, I have replaced and repaired every piece in my kitchen. If you're looking to buy high end Kenmore Pro is just for looks. Contact me I'll will tell you the list of items.

Our kenmore bottom mount refrigerator Type BMA 19F is leaking water on the hardwood floor. The refrigerator is not even 2 years old. What do we do? This could wreck our floor and of course the warranty is finished.

Bought 1 1/2 years ago from Sears. Price $3200, not cheap! Today I learn the motherboard is shot and that Kenmore knows this is a problem and the software isn't correct for this refrigerator. Instead of issuing a recall for consumers, it's going to cost ME $795 to fix the problem!! This is outrageous! If they knew the part wasn't right the customer shouldn't have to bear the cost of their mistake. Furious is an understatement.

Sears replaced the bad fan. There's a new part with a heater to prevent future freeze ups.

I had an issue with my bottom freezer Kenmore refrigerator this week that I bought 15 months ago. Control panel showing "Er rF" error and water dispense, ice dispense and refrigerator was not working. Only Deep freeze was working. Freezer was making big sound sometimes. I called Kenmore from Warranty page. She set-up appointment to come out tech guy after a week on their available basis. I asked her if that will cost me anything? She said no unless there is part that do not cover by factory warranty and if I do not agree to replace the uncovered part, it cost nothing to me. She said that after tech guy look at the refrigerator he will give me cost that include part and labor.

Came home after one night away and noticed fridge making clicking noise but still working normally? Next day, still working during day, noticed in the evening in freezer, everything completely melted. I figured the door was mistakenly ajar and fridge seemed to be working, same noise continuing. Next day, everything spoiled. Called in repair/diagnosis person after cleaned out, losing everything inside fridge/freezer! Diagnosis: condenser after 3 yrs....

In 2012, we replaced our Kenmore Refrigerator (15 years old) with a bottom freezer model 596.72003014. Thirteen months later (less than 30 days after the warranty expired), water was pooling on freezer bottom. The first Sears repair appointment was cancelled late in the day due to a "repair truck breakdown". I rescheduled and guess what? Cancelled again due to a "repair truck breakdown". Finally, someone showed up and repaired the problem in January. Seven months later, same problem. This time Sears acknowledged there was a design issue and had developed a "fix." Didn't matter that it was a design problem - I was still charged for the second repair.

Bought Kenmore fridge 2012 when on sale on Black Friday - thought what a great deal. No such luck. Started making noise & not freezing items. Replaced a $60 part with no luck. Sears repairman comes and says it's compressor, $700 to repair because I didn't think I would need extended warranty (fridge last at least 5-10 yrs). The repairman said, "You def. need warranty for they are 'disposable' items." - his words not mine. Needless to say, bought new fridge elsewhere including warranty.

My Kenmore fridge freezes up because of a part on the drain hose that needs to be cut to let the water go to the drain pan. On My Sears Community sears says to replace with a revised part. The part is a duckbill & they have a new & improved one to correct the problem Part # W10309238. Sears or Kenmore should repair no charge.

Thank you for your assistance. Sears replaced my refrigerator with a new one and I am very pleased with the product and the timely manner in which they addressed my concern.

I purchased my Kenmore side by side in the spring of 2013. It wasn't until the summer of 2014 that it began to make noise. A loud humming noise. I haven't had it looked at yet because it still freezes the food.

Yesterday we had our Kenmore elite refrigerator repaired yet again. Ice maker issues again. Repairman put in a new ice maker that now only has 2 screws that hold it in whereas there used to be 5. Therefore when the water came in to the ice maker it didn't go into the cup/tray instead just spilling all over. He turned off the ice maker and told my wife to have me turn down the water pressure when I got home and left. The ice maker is not screwed at the top allowing it to tip away from the water line and making the water spill. If I turned down the pressure it would be worse.

Kenmore Elite Refrigerator Model 795 79753 900 - We purchased the refrigerator in 2009 and in the past two years the vertical water line on the back of the refrigerator has developed leaks on three separate times usually pinhole leaks where the serviceman and I have seen each time. The last leak damaged our hardwood floor and sub-floor. The third time the leak developed I called Sears service center only to have them tell me they don't service in Anchorage, Alaska when in fact they do. I suspect that the reason they denied me service was because my protection agreement had expired. This seems to be a recurring problem with the Kenmore refrigerator and Sears is very frustrating to deal with along with the so called "elite" product line!

I bought elite Freezer and ref 2 unit in 2007 since then refrigerator model 25344723107 start leaking water to the floor and rust all over inside covers. Serviceman could not repair it because model number is erased in unit door. I don't recommend this unit to anyone.

One refrigerator was on recall, but we knew nothing about it. Even the service man said he was unaware of the recall. It took months to have it repaired. We moved and bought a new refrigerator. Our new fridge had problems with icing up in the bottom freezer. We took care of that problem and now months later it will not keep anything cool in the main part of the fridge. The fridge is 2 years old. Very frustrating. Model number 596 699 52011.

I purchased a $2000 Kenmore 3-door bottom fridge, Model# 79571304012, manufacture date of 2011.12. About 3 months after the warranty ran out, we noticed a loud noise coming from the freezer. We noticed a large ice buildup along the back wall. We knocked it off and the noise stopped. That lasted for a couple of weeks. The noise was back along with the ice buildup. Tried this a few more times over the next month or two. Then, the noise got really loud and we noticed that the freezer wasn't cooling properly. We then noted that after the ice was removed once again, the freezer was doing okay, but the refrigerator was getting warm. Well, by the next day, we lost all of our food and it was not working at all. We called a repairman and he charged us $250 to remove the door and replace some part. Now, one year later, it has started this same cycle - DO NOT BUY THIS! It is roomy and nice, but this has been a headache!!!

In September of 2012 we bought a new Kenmore refrigerator from Sears. In less than a year we noticed severe ice build up on the back panel of the bottom freezer. We contacted service who sent someone out. He did nothing other than tell us that maybe the door was left ajar, or that we basically open the refrigerator too much! Really?!! It's never been a problem with any past refrigerator. This was August and he said once the weather got less humid it would probably slowly disappear. Well we waited and it didn't and how convenient and cost saving for Sears....it went off warranty! Now it's added a new problem to go along with the ice build up. A loud noise probably coming from the evaporator fan motor from what I have read online.

Since 10-25-2011, I have had seven service calls on my Refrigerator, five calls made since 5-2-2014, the latest calls was made today. Technician installed a new control board. When I returned home tonight, the panel showed EE/FF, needless to say I will have to call sears again. I went to the Cerritos store to request a replacement Refrigerator but I was told they could only give me $500.00 toward the purchase of a new Refrigerator. I have the bottom mounted Kenmore elite, purchased two years & eight months ago.

My Kenmore/LG frig is less than two years old and the light switch for the frig is not working correctly. It stays off most of the time. Had an independent repairman look at it today and he will try to get a part to fix it. He said he just had a lady whose Kenmore/LG frig melted everything in her frig because that light stayed on all of the time. Sears is aware of these defective parts ad have taken no responsibility to correct the problem. Now that Kenmore is made by LG, they should be taken off the market.

I've had my Kenmore Elite refrigerator (model # 795.72053-112) for 18 months. It's broken down 5 times. They can't seem to fix it and they won't replace it. (Apparently, if they don't change out a part, it doesn't count). I think ice is building up behind the unit.

This is a follow-up to an earlier description of our problem with a Kenmore Elite bottom freezer refrigerator, purchased at a local Sears store in 2008. The prefix of 795 in the model number indicates, according to my extensive research, that LG manufactures this refrigerator. I just received notification, written in extremely poor English, that LG flatly denies manufacturing this refrigerator. They pass the buck to Kenmore. Since experiencing our problem starting last weekend, I have seen numerous references to this problem of the light staying on in the refrigerator section - getting so hot that it fries the surrounding area. I don't care about the food we lost, but I do get angry at the loss of a newly purchased bottle of $200 insulin (which was on the top shelf near the lights that were intensely hot) which I paid cash for because it's not covered by insurance.

Last weekend we noticed that the light in our LG manufactured (purchased 6 years ago at Sears under the Kenmore Elite name) bottom freezer refrigerator was staying on until it got too hot and shut down the top part of the refrigerator. The top part of the refrig. was so hot that it not only destroyed all the food there, but a newly purchased $200 bottle of insulin (not covered under any kind of insurance). I could smell the overheated light unit and immediately shut down the refrig. and unplugged it. I am paranoid about potential fires and wanted to avoid one until a repair person could check out the problem. We could not unscrew the light bulbs as they were too hot and, even after cooling down, were in so tightly that we couldn't get them to budge.

I remember being a kid and my parents had a Kenmore fridge that was solid as a rock. Sears was the epitome of top notch service for their appliances and tools. Sad to say, no more... My Kenmore fridge has broken several times. One time, under warranty, their c/s center was having me to troubleshooting and repair it myself over the phone. Seriously? It has had several problems and I am not happy with it. The ice maker constantly gets stuck. Now, a small plastic piece (# 1 on attached diagram) broke off and they say that part is not "serviceable". They want me to REPLACE THE ENTIRE DOOR for $ 750.00 and the old door can end up in a landfill on account of a piece of plastic that they can't or won't sell. I am very disappointed and dissatisfied with Sears, Kenmore and their overall service strategy. Never again will I step foot in one of their stores.

Kenmore Elite model 795-77573600 - Spent good money on top of the line (so we thought) refrigerator from Sears. Bought it in 2006 and in 2010 experience the same problem many people had with the light staying on and melting food, etc... Was very hot inside. Went through hoops to get Sears to pay for it after intensive research on internet let me know this was not a rare problem! But at first they wanted me to pay for it all... Okay, then in 2013 found out it was leaky on our hardwood floor. Similar to another complaint I saw, the lines leading up to ice maker were absolute brittle and cracked... We saved repair costs and handled the repairs ourselves. Fast forward to present time, April 2014... More leaks.. Can see drips underneath refrigerator, has warped our hardwood floor & it's 10pm fri night... Not optimistic on getting answers this weekend.... Very upset and will never buy from Sears/Kenmore again....

I had purchased a Kenmore fridge in June 2012, took delivery in December 2012 and began using it then. After using it for 1 month, I emptied it, turned it off for 4 months and went on vacation. Returned back and turned the fridge on with no issues. I was advised to leave the fridge running while we were on another trip in January 2014 but found that our fridge's compressor had failed during our 2 month absence. I am guessing it failed early after I left, because when I returned on March 20, 2014, I found some of the items in the fridge had spoiled. In all, this fridge was only in operation for less than 11 months theoretically, and possibly only 9 months.

Kenmore Coldspot Model # 106-62152110 - I have had Kenmore appliances all my life and never have I had one go belly up in less than 3 years, most lasted 20 years or more. We bought a side by side, a stand up freezer and an extra refrigerator for our pantry, which was the last one we bought and it was 11/11. About 2 months ago it began not cooling right and had to be turned up and even then the freezer was not freezing. Ice cream was like milk and things in the refrigerator spoiled. We live out of town, 40 miles to Costco, so like to avoid that trip by having this extra appliance.

We bought our Kenmore Elite Model #795 72052 112 on Feb 23, 2013 and guess when our fridge develops a problem -- of course, one month exactly after the warranty expires. Apparently, we have the same problem as several others - the ice maker fan is not working and we get the ER F1 on the display panel. It melted the ice and it dripped on our laminate flooring creating more problems.

I purchased a bottom-freezer Kenmore refrig. in April 2013 that has needed 7 service calls. The doors didn't close right, there was frost in the freezer (3 different times), the light switch was broken, etc. We now have frost again and need a new gasket. The latest appointment was scheduled contingent on receiving the new gasket. 10 days after I reported frost in the freezer for a second time. The technician claimed to have aligned the doors, but I can open the top door with one finger, and the freezer door isn't aligned with the top. Everything in the freezer is covered in a thick layer of frost.

My refrigerator defrost for no reason. The drain pan is not removable!!!! There is blood in the drain pan and you cannot remove or reach to clean it. The smell is disgusting! The user manual mention automatic defrost but I can't figure out when and why it will happen. I lost the content of my refrigerator and with this smell might lose the whole appliance. It is only 2 years old!!! I will never buy Kenmore again. I tried to phone but with the automated service couldn't get any help!

Ordered this refrig on sale at Sears store in Hawaii. Refrigerator door did not close by itself. There was much frost on the inside left of the refrig. as well as moisture on top of the refrig/freezer top. Tech came out and declared it as damaged--to be scrapped because the doors did not meet properly. My hard-boiled eggs froze inside the refrig. Tech told me to not put things on the left side of the refrig such as eggs. We waited 3 months to get a replacement. The only reason I got a replacement is because I kept out one rack for the door of the refrigerator and a shelf from the first refrigerator. You CANNOT adjust the shelves. They are fixed. We had 5" or so between one shelf and the other.

To wash the inside of refrigerator I removed crisper drawers fairly easily (had a little problem getting them out). When trying to get them back in, they won't go in. I worked with it for 2 hrs. I even stood the drawer on the counter and tried to attach the shelf to the drawer. The refrigerator itself works Wonderfully (hard to get a new water filter... any ideas?). I just can't get the drawers back in. I did it a couple times before and it was very tricky, but neither me nor my wife can get it back in this time. Satisfied, but not happy until I get this figured out.

We bought a really expensive, top of the line, Kenmore Refrigerator 7 years ago. The kind with the display on the front that lets us specify how many oz/cups of water to dispense, etc. Recently the whole front display stopped working. We also have a valid warranty. After waiting two months and 3 visits from the repairman, we're told they cannot fix our display on our refrigerator. They could fix it if we had a black refrigerator, but they no longer make that part in white to go on a white refrigerator (They did offer to put the black part onto our white refrigerator which takes up a substantial part of the front and would look ridiculous to have a white + black refrigerator in our all white kitchen).

Approximately Nov 10th of 2013, we noticed an "RF error" on the readout on our refrigerator and our food inside was all 40*. We had purchased a home warranty when we purchased the house so we called Old Republic and reported the problem. On the 12th a repairman from BJ Appliance Service came out and said he was afraid to do anything because he wasn't sure that it wasn't in the sealed part of the refrigerator which is under a ten year warranty so he would report back to Old Republic.

We purchased a Kenmore Fridge french door with bottom freezer in 2010, Model # 795.78406.804, Serial # 0004MRHR19777, Mfg. Date 2010.04. To date, we have had 5 occurrences of the fridge portion turning off. No light, no error code, no cooling, just shut off. The first event happened sometime during the spring of 2011 while we were away from home. Lost complete contents of the fridge. Called Sears repair (note: no longer under warranty) and had the controller/computer board replaced at $350 plus labor. Thankfully bought extended service plan because 8 months later the same thing happened..... again replaced same board. This failure action continued a couple of times over the next few months and we were told by service to unplug the unit for about 5 minutes and it would restart. It did!!!

Kenmore Elite Trio Model #795.77543600 Manufactured 2007 Freezer Broken with Error code ER FF = freezer fan not running!! This means you will lose all food in the fridge and freezer within 24 hours!! My husband, aircraft mechanic, dismantled the fan (behind a freezer back panel inside, quite difficult). The new fan gave us same error code and we tested old fan at this point which was still functioning, just Not in the freezer, which meant the motherboard control panel is burnt. Motherboard to be replaced tomorrow. I have since finding our issue and error code read multiple complaints on this refrigerators very poor freezer design and function. Sears has not been helpful to compensate as it is past its warranty. Does anyone remember when major appliances lasted 20+ years?!!

13 months after purchasing this expensive refrigerator and 1 month after the warranty ran out, the entire computer circuitry has to be replaced. Oh, and the ice maker has yet to work correctly. So, Sears' answer? Buy a $279 warranty and we'll come out on February 10, 2014 to fix your refrigerator. If it costs more than $500 to fix, I have to pay the difference. Unbelievable!

Sears swapped out the junk Kenmore for an upgraded Samsung for which I paid the difference in price. Very happy with the Samsung.

I purchased my refrigerator from Sears in 2009. In the first year, I experienced the inside light not turning off and melting the cover to the lights. I am well out of warranty now, and my fridge stopped making anything cold. No error codes or signals, opened my fridge and freezer to puddles of cesspool of muck. It appears as though everything is fine from the outside. Apparently I need a new condenser. I have had nothing but countless strange problems with my fridge, hindsight is 20/20 now. I would NEVER purchase another from Sears or Kenmore. Expensive pile of chrome junk, paperweight at best.

My letter to sears customer service: I am writing to you today to express my sincere displeasure with the quality of customer service I have received from Sears. As you are probably aware, I purchased a new, top of the line Kenmore Elite refrigerator from my local Sears store in May of 2012. Since then, this refrigerator has stopped working twice. Both times I called Sears to repair it and both times I was told it needed a new PCB (part number EBR 73093602) and a new Duct assembly (part number ADJ 73252202). The first service call was covered by the manufacturer's 1 year warranty, the more recent call was not.

Please all of you that have had problems with the Kenmore Elites, call their Kenmore manufacturer complaints department at 877-878-3687. The more people that call and complain about these fridges, the more likely we are to get the darned things recalled. I know they have different models, but mine is 795.713.02.012 and at least 3 other similar models have had the same fan/icemaker/condenser problem with icing over, loud fan noises and the icemaker not functioning. Unfortunately for me, the last tech replaced the icemaker but didn't note it in our file. He used a hair dryer to defrost the coils and told us to do it ourselves instead of waiting on service.

Our refrigerator was professionally installed in 2007. On a Spring 2013 morning I opened the refrigerator door to find our food hot & a "burning" smell. The interior light had melted the light fixture. A repair person was not available for several weeks. We removed the light bulb. A repair was made. Interesting that a recall had been made. We had no notification. We did have to pay for the service call. Early in December, I noticed that our hardwood floor in front of the refrigerator seemed to be warping in areas. We pulled the refrig away from the wall to find that water damage had occurred behind it. Thankfully, a plumber responded to an emergency call. The water line for the water dispenser & ice cube maker had hardened & cracked. So any time either was used, water sprayed on the floor. At this time we are drying out the floor. We will not use the water features again. I would never buy a Kenmore product again.

My refrigerator is less than two years old and last spring the drawer in the freezer started falling off the sliders. They want to charge me $80 just to come look at it. Now the ice maker is shooting water all over my freezer and freezes the door shut. I bought Kenmore because I thought they were quality appliances. Never will I buy anything from them or Sears again!

I will never buy another Kenmore product again. I purchased a home in 2003 that had a somewhat small old Westinghouse fridge that I used for 7 years without issue. I bought a Kenmore Top Freezer Refrigerator 18.2 cu. ft. 68882 from Sears when I had some extra money during a sale for an upgrade in 2011. 2 years later it stops cooling and there's only a one year limited warranty! A one year limited warranty on a $600.00 fridge? Kenmore does not stand behind their cheap products. They want you to purchase the additional expensive coverage or be screwed when one of their cheap parts stops working. And believe me they will stop working!

I too spent my hard earned dollars to purchase a Kenmore bottom mount refrigerator. Within two years of purchase it began leaking water onto my kitchen floor. Not only is this problematic in terms of actually having cold storage for our food but a hazard. Having been unaware of the problem, I took a major dive on the kitchen floor when I slid in the puddle of water. One more reason to BEWARE of purchasing from Sears. Seems like Sears will not change their irresponsible practices until a law suit forces them to do so.

I purchased this $2300 refrigerator in 2011. It has had one repair already and is scheduled for another repair this month. During this repair, the man stated the "dryer" unit failed. He repaired that and then stated that the computer board may need to be replaced as well; he did not do that, as it reset. Well, that was wrong as the freezer continued to not be as cold as it should. We go out of town for 2 weeks and the entire unit lost its cooling power. Get this... The temperature rose to 80 in the inner cabinet as well as the freezer so I had to remove all food and try to clean out the smell.

In July and September my refrigerator was repaired because it wasn't maintaining proper temperatures. Right now (6 Nov) I cannot get the freezer to get below 10 degrees. It is so painful to take everything out of the refrigerator.

Purchased this "Elite" using that term loosely here only 2 years ago from Sears. Yesterday it just went completely dead. Called Sears and after punching in about 50 numbers for the proper service I was disconnected. Wonderful experience and customer service. Called a couple appliance repair companies and it looks like a bad "mother board" electronic related. After seeing many other poor reviews on this product, I will never buy Kenmore again...EVER!!

Finally after working through the layers of shields they put up i finally got to talk to someone that understood Kenmore's warranty. It shouldn't be this hard. If they would train all their employees the same and give them all the information needed to help their customers i'm sure they would have happy customers.

Kenmore Elite Refrigerator Model 795.75559401 - The two 1/4" plastic lines on the back that carry water to the ice maker and water dispenser have gone completely brittle and cracked. The water has done extensive damage to our cabinets and floor. The unit was purchased in 2005 and professionally installed. There is no way these lines should be brittle to the touch at this point.

I bought Kenmore Refrigerator, 795692902, on May 2012. The warranty elapsed six months ago. The freezer works fine but the Refrigerator below is cool. I called a repair person. He diagnosed the problem as being a computer board for the Refrigerator is bad. He said the Refrigerator is too new to have that kind of problem.. I would not buy any Kenmore product again.

We have a 5 year old Kenmore refrigerator and twice in the past 4 months the water line that's attached to the fridge has developed a crack lengthwise along the line causing extensive flooding in our house since we weren't home either time it happened. Our plumber has ruled out any problem with the connector that connects the line to the external water supply braided hose. The plumber is convinced that Sears received a bad batch of 1/4" lines when they assembled these units.

I purchased this in 2007 and in the last couple of months, the freezer has stopped working properly. I called Sears. Repairman came out and said I need compressor. While he was here, he checked it and claimed to find a bent fan or something that should have been blowing on compressor. He said he corrected that and that freezer should be cooling better within 24 hours. $72 wasted. You guessed it. Freezer went downhill, followed by refrigerator which was working properly. About a year ago I went through lighting problem and had outside vendor replace digital display unit. I did not know it was a major consumer issue. I am now looking at refrigerators and don't know which way to go. I went out and bought a big cooler.

My husband and I bought a Kenmore Elite refrigerator in October 2011. At the same time we also bought a stove, microwave, and dishwasher all Kenmore appliances. In December of that year our refrigerator started giving us an ER 1F error. We called and they sent a repairman out to look at it. They told us it was the ice maker blower motor. They replaced it and it was working fine. About 4 months later the same error occurred. They came back out and replaced the ice maker blower motor and the circuit board control that was suppose to fix the problem. It went out again and we tried to get them to replace the refrigerator but they wouldn't.

We purchased a 795-783402.804 under the Kenmore name for our summer home in May 31, 2010. We only use the refrigerator/freezer from May to October. The first year that we came back and opened up, we could not get the refrigerator to work. ERR was the reading where the temperature should have been displayed. I contacted Sears and they informed me that my warranty had just run out. In my defense, it took several weeks to have the repairman come to our area. Then after both my husband and I took off from work and drove the two hours so that we could be here when he arrived, he never showed. We had to again set up another appt. and that is when the repairman said the design of the bottom drawer freezer was a bad design and we had to make sure we closed it from the exact center or the fan would not work properly. This lasted about one month before the same thing happened.

My beautiful Kenmore Elite Bottom drawer refrigerator died suddenly a week and a half ago. It was 5 1/2 years old and I came home from shopping to find the freezer had turned into a pool of water. Two repairmen and dozens of hours shopping around, reading reviews, talking to repairmen on the phone and salesmen at various stores I've come to realize that no average priced refrigerator made today is expected to last more than 7-12 years at best and though 5 years is a little short, it's not all that uncommon. Kenmore refrigerators are made by various other companies... Whirlpool mostly, though mine was made by Amana. We've looked at the wonderfully rated LGs and Samsungs only to back off when reading other reviews full of complaints about electronic failures and shoddy workmanship.

I purchased a Kenmore refrigerator in 2008. A couple of weeks ago, I noticed that the ice was taking days to freeze and the ice cream was defrosting. I called service and was told that my 1-year warranty had expired and I had two options: purchase an extended 1-yr warranty for $298.00 and the repair would be free, or call service which would cost $109 to diagnose the problem and approx $300+ to repair (based loosely on the symptoms I described).

I bought an entire kitchen of Kenmore Elite top-of-the-line appliances in March 2009. My refrigerator has been nothing but problems since I bought it. It had issues with freezing everything, fruit, milk, meat, anything inside, it would freeze, and Sears came out 3 times, with 3 different fixes. Finally, one of them worked. All were covered under warranty. Then, the motherboard in the fridge went out. Sears came out and fixed that. Last year, a month out of my 3-year extended warranty, the motherboard of the fridge went out again. I called Sears, they would not warranty something they replaced, so not wanting to give them anymore of my money, I called another repair company to fix it.

Had the appliance (Kenmore Elite) for 6 months when ice maker had to be replaced. Now I have an ER 1F error code. No ice is being made and water is dripping down and freezing in the drawer freezer. I am quite disappointed. It appears the appliances are made so that you must call for repairs on a regular basis. My dishwasher from Sears is another story.

I bought this refrigerator in December 2012, along with a gas range which has been serviced, already, too. The refrigerator door will not close and the thermostat went out. I always get the extended warranty. My parents taught me that. They have not had to buy a TV in over 20 years due to extended warranties. When parts aren't available, new. The door, per the repairman was not covered under the warranty because our abuse caused it. HELLO!! I was sitting at the dining room table and I saw the light shining. Thinking someone had forgotten to close the door, I closed it. I could hear the seal and it popped open again. IT’S NEW!! Why should a thermostat go out on a new refrigerator or the door not shut or stay shut!!! What's worse, we have always bought Sears appliances.

Kenmore Refrigerator, PURE JUNK--Model # 795.76204.901. May 2013, we had to replace a "fresh tray" (slide-out drawer) because a part cracked and fell off. Then, a few days ago, a door tray fractured on the bottom, making it useless. Last night, my wife opened the door, obtained a milk carton from the larger door rack when it fell off, spilling all contents on the floor. One glass bottle shattered when it hit our tile floor creating a huge mess. I would advise consumers to not buy a Kenmore refrigerator. They used to be a reliable, high-quality appliance, but no more. Bet they're manufactured in China.

I bought a 3-door Kenmore (made by LG) top-of-the-line 31 cubic foot and have the same problem 3 times! They replaced the mother board 3 times and the heater for the defroster. I get an funky error message on the LED display, the water no longer works, the deli bin freezes over and the refrigerator only cools to about 45 or 50 degrees. I'm looking for a Samsung now. Sears Outlet is loaded with the exact same refrigerators.

I purchased a small Kenmore chest freezer. After about a year, I received a notice that the freezer used more electricity than advertised, so a rebate was available. Just yesterday I discovered that, though the green power light was on, the freezer had stopped working and the contents were a fetid mess. I lost hundreds of $$$ in meat, primarily, and lost hours of time cleaning up the mess and determining how to dispose of the contents of the freezer and the freezer itself. Just a total rip-off. Don't waste your money and time.

2006-2007 Kenmore trio 76583: On Friday, a day before houseful of guest (30 people), the freezer was not getting cold and everything was defrosted. Then the next day, the fridge stopped working. We have had issues with food freezing in the fridge and had to throw away a lot of fruits and vegetables. I have an old Amana that is 28 years old and it still works, and paid about $400.00. The Kenmore cost me about $1,800 or more and stops working in 6 years. What kind of junk is Sears selling these days? Always thought that Sears was a good brand, but not anymore.

I purchased a top-of-the-line Kenmore refrigerator in February 2013. On May 26, 2013, after being away for a couple of days, I came home to water on the floor and my refrigerator not working. An error message came up on the display. When I called Kenmore, they told me they couldn't have a repairman out for a couple of days. I lost hundreds of dollars of food. The repairman showed up last night and said it needed over $500 in parts and it would take 10 days to get them. He told us we should buy their extended warranty because he gets a lot of complaints about these new refrigerators that have a lot of electronics. They want over $700 for a four-year warranty. I think I got a lemon and deeply regret buying it. Why would I want to pay $4,000 for a refrigerator that breaks down spoiling all my food and a tremendous inconvenience and then be asked to spend another $700 to make sure the refrigerator works for at least 4 years?! Sears needs to go bankrupt. It is the last thing I will buy from them!

Kenmore 72003 fridge - It broke after only 10 months and won't cool sufficiently. All the food were moved to neighbors' or thrown out or put in tiny dorm fridge bought because Sears said it would be 4 days to come fix it. My amateur guess was the condenser went out. Repairman said that condenser needs to be replaced, but he does not have one! Now it will be another 10 days to get a condenser and come back. I'm not happy with the product or the service. Kenmore used to be a quality product. Am I right?

My refrigerator (Model 795.77569600) displayed this error code last fall which I had fixed in October of 2012. In March of 2013, I had the same problem. Tech support is useless and only wants to send someone to fix it again and at my expense again. They are badly mistaken. I will fix it with a new one made by someone else. Junk, junk, junk!

We purchased a new refrigerator four years ago. Now we need a small part, a motor fan, and it is no longer made or available. Our beautiful (looking) and expensive refrigerator is no longer usable, and we have to buy a new one which we cannot afford. Shame on Sears for discontinuing a part after such a short period of time and not standing behind their appliances; and the service tech was rude to boot. We have always bought Kenmore appliances. Now we will never buy Kenmore appliances, and we will share our story in any way we can.

We purchased all of our appliance for our new home and have had nothing but problems with the icemaker in our Kenmore Elite fridge since the beginning. The ice maker either freezes all the ice together, won't dispense or won't make ice. My husband works on appliances for a living and has had to repair this problem several times. Now, it won't even dispense at all. We had to replace the main board a few months ago also. My parents bought the same fridge as ours right after we did and have had the same problems. And this last year, our friends bought the newer version of the same fridge and are also having the same problem. I know we are out of warranty, but we are very unhappy with this product!

I bought a Kenmore Elite refrigerator in October 2010. Two years later, the door is completely broken. The ice maker stopped working after a year. All produce freezes in the crisper. This is a poorly designed refrigerator. The door spaces are too small to fit more than one or two items. The light hangs into the top shelf and prevents items from fitting there. For some reason, there are bars hanging under the shelves that prevent items from fitting also. All round poorly designed appliance.

On 8/8/2011, I purchased a Kenmore Elite refrigerator model 4602 from Sears. In October of 2012, the ice dispenser caused my circuit breaker to trip and the dispenser stopped working. Of course, you may say I should have purchased insurance, but it seems to me it is ridiculous for a $1000+ appliance to stop working after 14 months. I will never again purchase from Sears or recommend them to my associates.

These units are a separate matched pair, Kenmore Elite ref and freezer. I purchased these units in Jan. 2011 but didn't plug them until Sept. 2011 because I remodeled the kitchen. Neither unit worked properly. From the start, the freezer would not get below 22 deg. The repairs finally got the freezer working. The ref has never gotten below 39 deg. with temp control on 7. The compressor has been replaced, thermostat, the timer and then rechecked at another appointment but it still will not cool. On 24 Nov., it was 48 deg, on the 25th, 42 deg. Today it is 40. deg. I have had at least 7 or 8 appointments for these units.

I purchased a Kenmore Refrigerator Model # 795.78412.800 in the Fall of 2008. The unit had to be unplugged and plugged back in to reset in order for it to work (had to do that at least 5 times since purchase). After a year, the bottom shelf hardware broke and the crisper drawer cracked and had to be repaired (see pictures). In June 2012, an error code came on the freezer door and the icemaker was no longer working! I had a repairman come to look at the problem for a $500.00 fix (we choose not to fix it at this time)! After reading the reviews, it seems if you fix the fan for $500.00, there is still a good chance of it breaking again. This is ridiculous since this unit is less than 5 years old! I think a credit on a new fridge is warranted! I have been a loyal Kenmore buyer over the years but have been severely disappointed with the poor quality of this refrigerator.

I bought a Kenmore apartment size chest freezer in 7/2011 from Kmart. It's October 2012 and this past weekend, it stopped working. I had service come out and was told the compressor needed to be replaced which would cost between $400.00 to $500.00. I paid $202.00 after tax. It only had a 1 year warranty. Shouldn't a freezer last more than a year? I ended up having to buy a new freezer, but not a Kenmore. I'm wondering if this was refurbished.

The plastic on the left side of the center shelf broke and the shelf fell on to the food below. The refrigerator was around two years old. I called Sears - they said to order the shelf and we will credit you $65 back on to your card. I ordered the part online at searsdirectparts.com, Sears’s online store for $111.76. Then, I called back to give the order number so they would credit me back. I was told I had to order through tech support and that they would not give me the credit anyway or would they cancel my order made 5 minutes ago. Bad refrigerator, worse customer service; I was directly lied to. I will never buy Sears again.

I bought Sears Kenmore Elite refrigerator 795.77563600 in 10/2006. It has always had problems with the ice maker, but I've learned to live with it. Today, however, I opened the fridge at lunch time and noticed the smell of burning plastic. The lights had stayed on and melted the plastic light cover. The plastic was dripping down onto food! I tested the door switches to confirm that the doors weren't simply left ajar: 1) Open doors: Fridge beeps and lights on; 2) Open doors + press switch: Fridge stops beeping and lights on; 3) Close doors: Fridge stops beeping (and presumably lights still on). I am happy I caught this during the day! I shudder to think what would have happened if this occurred at night. Kenmore/LG should recall these fridges before they cause a house fire!

I purchased a Sears refrigerator in late August 2010. Of course, it is a Kenmore product. I had my fridge for 22 months in working order. I paid $1,355.98 and for a fridge to last that long is ridiculous! The compressor went in my fridge, which had to be faulty or a lemon. I'm a single mother and that is a lot of money for me to come up with. Unfortunately, I never purchased the extended warranty which at the time was close to $300.00. I lost $200.00 at least of food in my fridge and to repair my fridge will cost me $400.00 for the part and $300.00 for the service. Unbelievable that Kenmore and anyone working at Sears can stand behind this product and actually write on their invoice, "The brands you want at the store you trust."

We purchased this refrigerator (Kenmore Refrigerator Model 970-420423) on April 26, 2012, and it is the noisiest fridge I've ever seen. The motors keep constantly running. Apparently, it has 3 motors in it, and with requiring so much pressure, every time we open the fridge portion, the top freezer pops open and often. It doesn't close completely, leaving a gap of about 1/4". If a person is gone all day, they can easily find that the freezer section has been open 1/4" all day. We're so dissatisfied with our purchase and because it takes awhile to realize its problems, Sears would only send a repairman out to check it out. He says the material they use to insulate the fridges now does not do anything to soundproof them. He gave the reasons for the freezer door popping open which doesn't help us any. We're very sorry we purchased from Sears. We won't trust them again. This product is supposed to be made by Maytag, so, watch out.

Kenmore side-by-side refrigerator model #795-5102 - I purchased this refrigerator in October 2010. I just now noticed that a crack in the inside wall going from the back of the freezer to the front. I was told that I could get a $500 credit if it was decided that it was a workmanship defect. The refrigerator is like in a new condition. I'm very angry and dissatisfied with Sears. The refrigerator cost over $1000. What do they think $500 will do for a new fridge? My last fridge lasted me over 10 years, not less than 2. No remedy to this. Sears is not what they used to be. I will never buy anything from them again.

I bought it (Model 65633) on 10/24/04 and have had the repairman out here at least 10 times. Now it is not cooling and ESP is saying it is the lines in the freezer and they will not fix them. We have a refrigerator in the garage for the last twenty years which my husband grew up with and it has never had a repair. There is no quality to your product and we will never buy a Kenmore again. I have told family and people who come over the same. What is wrong with your product? Initially, we were using A&E Repair at 800-905-9509 recommended by Sears. Thanks to them, the ice maker still does not work.

The model number of these two Kenmore refrigerators is 106 71194101; S/N for the one in our kitchen is EM2815239, the S/N for the one in our basement is EM3413223. The refrigerator in our kitchen started depositing water in the cabinet area, coming out of the tower. I placed a container under the tower to catch the water and this continued for a week, when we finally called the service department. The service representative knew immediately what was wrong with the refrigerator. He said it was frozen up and was depositing the water that should be going into the defrost pan into the cabinet area via the tower. He said it was a faulty design of this particular model refrigerator. He tore the entire freezer area apart and there was ice accumulated on the coils and under the bottom pan of the freezer area. This cost us $140 (a senior discount).

I own a Kenmore Elite Trio French door refrigerator and the large glass shelve shattered in little pieces when I went to clean it under water. This is the second same type of fridge I owned and the problem is that the freezer keeps freezing up and then defrosting to the point that even the food gets defrosted. The ice maker freezes up and stops making ice. The ice melts down, then freezes up to one block of ice. This is a $2,000 purchase and it is the second one that I have owned. The first one was left behind when I sold my home and I only experienced it for five months as I had to move.

In 2011, I purchased a Kenmore side-by-side refrigerator (stock #46-54789) from Sears, for my elderly parents. The ice maker and dispenser are extremely poorly designed. Ice chucks drop inside the unit on its own; shaved and crushed ice falls to the floor, outside the unit each time used, causing my 77-year-old mother to wipe hardwood floors each time the ice maker is used. Chute appears to be too short, was not designed to have ice go directly into a glass/cup, therefore ice dispenses everywhere outside the glass, on to floor, well of unit, and shoots sometimes on to countertop across of unit. The Sears repairman says there is nothing they can do.

We purchased a Kenmore Stainless door side by side refrigerator from Sears.com. They delivered five units before we finally got one acceptable. Not right just acceptable. The bodies of the units were so out of square, one door would be between a half to one inch higher or lower than the other and there was dried expanding spray foam sticking out up to three inches past the metal front plate. The real bad part about it was as long as the refrigerator was all packed up with the foam shipping blocks and strapped down, it looked fine. They would get it in the house, start unpacking it and that's when everything would go to hell. We eventually found out that the model we purchased manufacturing facility had been moved to Mexico. We purchased it in 2009 and because of all the problems we had, Sears gave us a five-year parts and labor extended warranty that we have had to use frequently.

I bought two refrigerators, two stoves, an above stove microwave and a dishwasher from Sears nine years ago. I have had problems with every single appliance. I have spent an additional amount of about $1,000 in repair parts and labor. I was under the understanding that Kenmore was one of the best brands to buy because of my past experience. I replaced several Kenmore appliances because they were 30 years old and inefficient, not because they quit working. If you would like a detailed description of the parts that I have had to replace then feel free to contact me. I will never buy Kenmore again and have suggested to everyone I know to follow my lead and to not have to go through what I have had to endure. I spent over $3,000 on these appliances and have had to put money into every single unit. So much for the Kenmore name.

I purchased my Kenmore Elite (Whirlpool) brand new in 2006. Two weeks ago, the refrigerator became hot and stopped cooling. I called Sears out to check the refrigerator and I was told the evaporator was gone and it would cost approximately $698.00 to repair. I was shocked and dismayed because I have not had the refrigerator a long time and that is a lot of money to pay for repairs.

I purchased a black Kenmore refrigerator (model #795.75319.900) in 4/2010. I had to call for a service repair on 5/20/2010, because frost had built up in the freezer and the food in the refrigerator was not getting cold and the water dispenser would continue to flow after the cup was removed from the door. A repair person came out and fixed the problem, stated ice had built up in the panel behind the freezer so cold air was not flowing into the refrigerator area. I forget what he said the problem with the dispenser was due to.

Inside lights continually burning. Entire unit exploded, hanging by the wires, melted plastic, black residue inside doors and on seals. If you have this problem call, Sears recall department, 800-659-7026 x 17690.

I purchased a unit on 12/18/2006. I experienced light melting and paid for repairs and loss of food. Now the water hose has burst and caused flooding in the kitchen and into my family room. I have always thought of Kenmore as being superior in appliances, but I am now totally disappointed in your product reliability. I understand this unit is under recall and I have applied for the class action suit, but now I am looking at replacing flooring and carpet due to faulty manufacturing.

We purchased an LG refrigerator through Sears under Kenmore name with model number 795.71309.011. Fridge is under warranty for only one more week, and the top portion stopped working. Service man told us today that this is a problem with this model's bottom drawer design, because you think it is closed but it is open enough to cause a frost problem that freezes the fan. It appears to be a similar problem to other LG refrigerators that have been recalled and the fan can be a fire hazard.

I purchased model 75523 bottom freezer Kenmore refrigerator on 11/26/2004. It has been serviced three times not including the recent service, which concluded the compressor was blown. Now what? Does Sears have any program set up for such failures of their appliances? I can't afford to replace this 7 year old fridge, what alternatives are available to consumers? Please let me no the next action in order to amend this problem. Thank You.

We had another problem back in November of 2012 with this Kenmore Elite and since they did not have the part needed for this repair the refrigerator was replaced with a new one by Sears at no charge. We were given an amount equal to the purchase price of the 2003 model to buy any refrigerator at Sears. Due to a sale on Black Friday we were able to get a very nice replacement at no additional cost. The Service Smart Protection Agreement we purchased helped to make this possible. Needless to say, we are very pleased with Sears and their protection plans.

Our side by side Kenmore refrigerator, serial no. 253.44503609 came with our condo, probably purchased in 2007 but maybe 2008 when we purchased the condo. Last year, we discovered a rust spot on the exterior back panel behind the freezer side and a large amount of condensation. The interior was working fine but clearly it was just a matter of time before the rust would eat through the paneling and cause a hole making interior cooling inefficient if impossible.

I purchased a Kenmore Elite Refrigerator Model Number 795.5107. We've had the refrigerator replaced 3 times, and each time, we have the same indentations on the freezer side door panel. The refrigerator is stainless steel. The first time we had it delivered, we thought the delivery crew had damaged it. Upon receiving the second refrigerator, we saw the same indentations on the door panel. Third time is not a charm. We still have the same refrigerator. Sears has only offered to send me another one. I've asked that they inform the manufacturer that they are producing damaged panels and they have yet to remedy the problem. I paid good money for a damaged refrigerator.

We purchased a Kenmore French door refrigerator from Sears, model 795.77316600, made by LG. We have had nothing but problems with it since the first day. Doors have been replaced twice. The light would not turn off the first day we owned it and melted the cover.

Kenmore Elite Kenmore refrigerator (Model number 59676522500) required frequent service calls. It would have been nice if the repairmen told us that they were repairing the same part over and over again. It is a horrible design flaw. The copper tubing that goes from the compressor to the evaporator runs through the drain pan. The moisture corrodes the tubing causing loss of Freon. The repair is expensive (Sears wanted $900). If we had known the other four repairs were caused by this design flaw, we would have continued the extended service plan which had expired shortly after the last repair. So, this $2,000 refrigerator wasn't built to last even a year. It was repair every year since purchase. It is now 5.8 years old and needed to be repaired again. You'd think they would fix the problem, not just put band aids on it.

The ice maker water line from my Kenmore refrigerator 7425, unknown to me, had a crimp in it when installed and after 4 years developed a small hole. The water leaked under my kitchen cabinets, causing thousands of dollars in replacement costs. At the outset of the leak, there was no visible evidence since the water spread out toward the back of the cabinets. According to my plumber, the crimp was there when the refrigerator was new and installed that way. This refrigerator was rated highly by Consumer Reports and might be a good refrigerator if it wasn't for the shoddy parts and attention from installers.

The lights in the refrigerator compartment would not shut off and it is starting to overheat and smell like burning plastic or wires. I placed a call to Sears for service and was told initially that the issue would not be covered. I explained to the representative that this could have been a serious problem resulting in property loss or death if a fire resulted. I told them that I had noticed many other complaints posted on the Internet referring to the same issue.

My Kenmore refrigerator freezes food and insulin even when its thermostat is set as 40 degrees. I have had several repair calls and appointments on this since it was bought in 2009 and this issue is still not resolved. The Customer Service department has told me that my warranty is invalid (which it is not). The customer service today went as far as hanging up on my husband while he was complaining about our refrigerator problem, freezing his insulin.

Five years ago, I purchased a Kenmore Elite refrigerator model # 25344393407 and now I have discovered cracks in the lining of both the freezer and refrigerator compartments.

I own Kenmore Elite three door refrigerator. The light would not shut off inside. And the melted plastic in above the light housing bulb exploded because it was so hot. I called customer service. I was told that even though there are many complaints for the same problem, I had to pay for repairs. I unplugged the light and have to live with this until I can afford another refrigerator.

We purchased a Kenmore refrigerator several weeks ago, and the ice coming out of the ice maker had a horrible chemical taste. A Sears repairman came out to check it (it took weeks for him to come), but he could not find anything wrong. He sent us a new ice maker, which we installed ourselves, but this did not solve the problem. The ice still tasted awful, like gasoline. I called Sears again, and they sent a different person out. He did not know what was wrong, either. He took the water filter out and told us to see if that made a difference after a few days. Yes, that did solve the problem; the ice now tastes normal.

Two years ago, I bought a Sears Kenmore Side-by-Side Refrigerator, Model 106.58144.801. When it was under warranty, the repairman had to come out 4 times to fix the ice-maker! The technician told me Sears will only come out so many times when it is under warranty, and then, they won't honor the warranty any more. Now, after only two years it stopped making ice totally and I had to replace the whole ice-maker. It should last more than two years! Poor engineering to say the least. Sears needs to apply pressure to Whirlpool to correct the problem with their products, or refuse to do business with them. As it stands, Sears benefits from the shoddy workmanship by selling parts, but in the long run people will stop buying the products at Sears as they will have lost faith in them. I replaced the ice-maker from a local vendor -- not Sears! I will not buy major appliances from Sears any more.

On 21 August 2011, we returned home from after a weekend away and noticed that our Sears Kenmore refrigerator (Model: 71309) was not working at all. We have purchased this appliance in June of 2009 with a three year extended warranty. We assumed that since the manufacturer warranties the appliance for the first year, our protection would begin once that ended. Clearly, we were misinformed at the time of our purchase. The entire contents of the freezer/refrigerator were lost.

Kenmore refrigerator 2007 (manufactured by LG) malfunctioned when the inside lights did not go off upon closing the doors. Heat buildup caused the control panel encasement to explode off its binding and heat from the bulbs scorched the light bulb receptacle and melted the butter inside the butter enclosure, and sent it down the whole side of the door. A dog can container was actually hot to the touch from this and the unit had to be unplugged because the bulbs (from the heat) melded to the unit. A fire would definitely have ignited had I not opened the door when I did.

I bought a brand new Kenmore 795 silver front, freezer top/fridge bottom unit in June, fully warrantied. It went out today (quit cooling) and they not only don't seem concerned about such a quick malfunction, they say they don't work on Sundays, are booked on Monday, and can't get out until Tuesday. It's very frustrating to lose a week's worth of groceries when the warranty proclaims "Call anytime, day or night." This is something to consider before buying from Sears or Kenmore.

We purchased a Kenmore side-by-side refrigerator with the ice maker and water dispenser in the door and freezer on bottom in 2006. Within less than a year, we had to have the ice maker fixed. A year after that, we had the same problem--we had to pay for it then.

I had the same issue as the other complainants. I bought a Kenmore refrigerator in 2008. Four weeks ago, the compressor went out. It took two weeks to get someone from Sears to come out and evaluate the fridge. After this, it took 10 additional days for someone to come out and repair it.

I bought a narrow depth Kenmore Elite refrigerator in 2004. It was a $2200 fridge because of its size. I removed all of the shelves to clean it last night. It has little cracks all over the back, inside wall! Why would this happen? Is there a recall?

I purchased a brand new Kenmore refrigerator/freezer (model 795-69976-902), in April 2010. The freezer over freezes and the fridge is hot. I have had to throw away three refrigerators full of food since then. The first repair was done in August 2010 when the technician put in a new computer panel in the freezer. They had to come back again in September 23, 2010 for the same problem. This time they ordered a computer panel for the refrigerator. They came back again on October 10, 2010 to put on the part. That is a lot of time without a working fridge. Now it is August of 2011, and the same problem. The fridge is 55 degrees; all the food goes in the trashn, and the freezer is freezer burned. I replaced a 20 year old unit that I had no problems with! Today I have yet another service call for the same problem. I want a new refrigerator so that I can be more assured that it will actually work! I know I have a lemon, so I want a new one!

I purchased this refrigerator right after Christmas last year when our refrigerator died. First thing I didn't like was that I had to wait nearly a week for delivery. I wasn't really happy with the layout of it after delivery, but figured I could live with it. Then as soon as the weather started warming up, we noticed the freezer foods had a "wet" feel and ice was sticking together. Upon examination, my son discovered when the cold section door was closed, the freezer door popped open! Most of the time it would close on its own but occasionally it didn't. I was glad I had paid for a Master Service Agreement with the purchase!

I purchased a Kenmore Elite side by side refrigerator in December 2007 for over $1100 as well as other Kenmore appliances based on reputation and reliability reports. Just yesterday--about 3 1/2 years later--the temperature control went out. The technician said the main control board had gone out and required replacement: total parts & labor comes to $450, just less than half of the original cost. The refrigerator is no longer under warranty but it seems to me that a company such as Sears that "claims" to back up their products (e.g., Kenmore) would at least admit that this is a little unusual for a high end product. I complained that this is unacceptable to have such a major problem so soon.

I have a $1500 Kenmore refrigerator that I have had problems with since day 1. It will only produce 90 ice cubes per 24 hour period!!!!!!!! There are five of us living in Phoenix, Arizona and it is currently 109 degrees outside! You have got to be kidding with us only being allowed to have 18 ice cubes apiece per day!!!!!!!!!!!!!!!!!

I purchased a Kenmore fridge four years ago, from Sears. On June 17, 2011, we smelled something electrical burning. After checking all outlets, my husband open the fridge only to find that something exploded at the back of the freezer (maybe the coolant). We contacted Sears, only to find out that the warranty has expired.

I purchased one of the top of the line Kenmore refrigerators, paid over $1000.00 in Feb. 2010. A few months later, I noticed it wasn't cooling like it should be, so I called and had service come out and check it. He couldn't find anything wrong. I later noticed water was leaking into the freezer from the vent in the back, and freezing. I had repair come again. He couldn't figure out why it was leaking, so he decided to replace the "motherboard", it was ordered and installed. The repairman told me I shouldn't have anymore problems since the motherboard was replaced. The same thing happened again, it's not cooling properly, and there is water leaking into freezer again.

Our Kenmore Elite Trio Refrigerator, model number 59676593600 (Amana), is stuck in defrost mode for the third time. Sears replaced touchpad twice, defrost sensor, therm sensor once. Waiting the two weeks until they come (perhaps without part!) and the fridge is starting to stink, door heaters are hot. I tried unplugging. Are there touchpad codes to kick it out of defrost? Any diagnostic codes so as to not be at the BlueGuy's mercy and actually know what has failed?

I purchased a Kenmore fridge in 2010, and immediately, I discovered it did not cool evenly and was way too cold. I tried adjusting the thermostats and calling for support. They of course told me of all the things I am doing wrong by adjusting the dials. Not sure why they are there if I can't adjust them. Ice cream is so hard, it must be left out for 15 minutes before a heavy duty scoop will even touch it. Items in the fridge keep getting froze but not every day. Eggs, gallon milk jugs, gallon KoolAid jars, juice, and soda cans in the fridge section from levels top to bottom get froze solid.

The ice maker in my Kenmore refrigerator continued to fill non-stop over a several hour period. Only shutting off main water supply stopped the flow from the ice maker. Technician for insurance company diagnosed that the ice maker was defective and nothing was found defective with water supply tubing to or from the refrigerator. I shut off ice maker, problem now is that the freezer continues to ice over. Refrigerator works fine, but even after thawing out freezer, it continues to ice over. What is the on-going problem? I want to keep the ref otherwise.

I purchased Kenmore Refrigerator Trio, model # 795.77304600, from Sears in June 2008. Unit was manufactured in March 2006. One year later, June 2009, the unit stopped working with error code ERFF showing. I called Sears and a repairman came out about 2 days later. He said he replaced a board and told us if it hadn't been under warranty it would have cost $550. Eleven months later, the unit did the same thing. This time Sears said it wasn't under warranty. Since the symptoms and error code were the same, I figured repair costs would be $550 minimum and I didn't want to sink this into a refrigerator only two years old with a bad track record so far.

In 2007, I purchased a Kenmore bottom freezer refrigerator with model # 79577309600. On November 14, 2010, my wife smelled burning plastic in our kitchen. Upon opening the refrigerator doors which are side by side, we noticed the entire light fixture and control panel hanging from the top of the fridge in melted plastic. The lights were on for God knows how long and the bulbs were too hot to touch. I unplugged the refrigerator, unscrewed the control unit assembly, and removed the light fixture that is simply plugged into the digital control unit. I got larger screws and some washers so I could re-mount the control unit minus the light fixture and see if the refrigerator would still work. It did. I did not simply trust just removing the bulbs.

Kenmore Sears frig (model 253.6419240) bought Oct 2008 and is not freezing enough; also non-freezer section stays at 42 degrees. Read numerous complaints from former Sears customers on your website so it's useless to go after Sears. I will bury my two-year old and buy a new one at a more reputable company and shame on you for not helping those in need!