Kenmore Refrigerators Reviews

Kenmore has very good appliances that I have used for many years. I have never had any issues with them nor have I ever had to have my appliances serviced. They have provided many years of usage without failure.

Love my Kenmore. Had it for 6 years now, never had any issues with it. Works great. I would definitely recommend a Kenmore to any one who asked. Got my at Sears for a good price. The next time when I get ready to buy a new refrigerator I will definitely go to Sears to check out the latest models the Kenmore have on the market and check into their extended warranties plus free delivery.

Withstood much abuse from children as they grew up... Constant opening and closing of doors and drawers would take its toll on most appliances. It remains constant in it's coldness, and all we have lost are door sides inside.

Kenmore is a great brand. We got one in 1994 and we just recently purchased another. I liked that we very rarely had to have it worked on. We had a top freezer with ice maker and the ice maker only broke once. The parts such as drawers and door shelves were very durable. The refrigerator was easy to clean and was the best one we've ever had.

When we first moved into our home we bought a Kenmore refrigerator. It was really nice. Of course growing up that's all my mother used so that is what I stuck to. They seem like they last forever. It has been a great refrigerator. It has never went out. Never had any problems with it. Then we had children and they broke the railing in the door but still is a great refrigerator. We ended up getting another since our children are older and it will stay in good shape. Every big appliance I buy is Kenmore. I really do stand by their name. I even recommend the appliance to friends and family cause it seems Kenmore last forever.

Kenmore is name that I know and trust because my grandmother always had one in her kitchen. I currently own a Kenmore and I love all the space provided and how easy it is to clean.

It last a long time, for years and keep things cool. Run very well. The price on Kenmore is good. Good product to have. You can count on the refrigerator to run a long time. I just bought one and this is the 2nd one I bought. My 1st I had about 15 years and still running good.

The fridge keeps thing cool & it works just as expected. It has never failed nor had any issues whatsoever. I would likely purchase the brand again if the need ever arises. I often use it to store food!!!

I miss it terribly. They just don't have the warranty or quality of an appliance produce out there like they used to. I now own a Frigidaire and will never be happy with anything out there unless I am willing to go super high end. Even Kenmore has dropped in quality.

They have great products. I would let anyone what I think of my Kenmore. They run without much sound and they are energy saver. I have 2 of Kenmore freezer and other products. I have floor model streamer and other kinds of thing and my dryer is also Kenmore.

It is basic and good compared to others. However, I will like to see more different feature in other brand, such as Samsung or Hitachi. Japanese style is more stylish and chic and user-friendly.

Great appliance. Works extremely well. My mom used it for years then I got it. Had it for almost ten additional years that's why when I replaced it I bought another one. Wonderful product. Did everything it was supposed to do. Would highly recommend.

Great refrigerator. This has been so awesome for my family. The capacity, water, and ice dispenser, as well as being able to move the shelves and put in a huge cake or a bouquet of flowers has been so awesome for my entire family. I would highly recommend this refrigerator to anyone that will listen.

I've owned a Kenmore refrigerator in my new apartment that I recently moved into. The fridge is nice, nothing has gone wrong with it yet. The freezer keeps all of the items nice and cold and I haven't had any sign of freezer burn on anything. The fridge is nice, keeps everything fresh and has no smells like my old fridge. It's white in color, which looks great and also has a water and ice spout on the front, which is great for grabbing an easy glass of ice water. Very nice, and works great!

I love my Kenmore fridge. It has the doors that open out, bottom pull out freezer drawers - two of them ice maker, and water dispenser for my children and I have a warranty if it should ever break down. I love my Kenmore and thank you very much.

My Kenmore refrigerator works great. It keeps all the food at the perfect temperature and the freezer always keeps the ice cream hard just like I love it. It is so easy to clean and looks great in my kitchen. I haven't had any problems with it like the other refrigerators I have had in the past. I highly recommend Kenmore brand to everyone.

When I bought it it was a something I looked up. My other refrigerator broke so I went look everywhere. Couldn't find it. I found one online and I like it and it been working good for me ever since.

I love my Kenmore refrigerator. It is over 10 years old and still working like brand new. My frozen stuff stays at the perfect temperature and I do not have to defrost it which is an added bonus. And my ice machine works great because we go through a lot of ice here in Texas. The refrigerator works great too. The vegetable drawer keeps all my vegetable really crisp for a lot longer than the GE refrigerator I had previously. It was also a good value and I do not see having to purchase a new refrigerator in the near future. Also I still have not needed to have it serviced but I know if I do that the customer and repair would be as good as the refrigerator.

Long lasting and durable. They always work. I have never had a problem with a Kenmore refrigerator or any other appliance from Kenmore. Service technicians seem to be very capable even though I have never had to have one to fix something, I did have one install the refrigerator.

Kenmore is a great brand. We have had our Kenmore refrigerator for over 10 years and it is still going strong. Never has had an issue with it. Keeps everything cold like it should... Will be buying another Kenmore when it's time to replace the one we own now...

I love how I can adjust the temp of the freezer and the top fridge. There is tons of space and it looks very fancy in my kitchen. The water dispenser on the front is being used all the time by myself and the kids, and I haven't had any issues with it at all.

My Kenmore refrigerator has been nothing but a consistent performer. I have never had to have it repaired or serviced. It looks great and comes with a great warranty. I bought it over ten years ago and it works just as well as the first day I owned it.

Great product. I'd recommend to any and everybody. Really worth every penny it cost. Very satisfied customer. Very good experience. Very low cost online tutorials. They're great. I'd advise everyone to get one. Takes up even less space.

I am happy with my fridge because I have not had to replace it at all. It works perfectly and I have told many people at work and school to buy it. Possibly my favorite fridge I have ever gotten.

It's good and energy saver. That help to save money and energy and price is very competitive. The name of the band is very famous and I definitely recommended this product to other users.

It has a good amount of space, and we haven't ever with it not working. It's quiet and efficient. And all for a great price. I'd recommend it if you're looking for something stylish. The door hasn't squeaked when it is opened, like the last fridge we had.

The Kenmore refrigerator is a pretty good appliance to have in our house. It keeps our food really fresh, the food doesn't lose its taste. We save a lot of money because the food lasts longer than it would have with my old refrigerator. My bill is also lower, I noticed ever since the Kenmore fridge has been in use. I find the fridge's temperature setting easy to use.

It was a good price and it works very well. Never had any problems. It is a nice size and it has a great temperature. They delivered it to me with ease and didn't make it hard or anything.

I had one that got hit by lightning and loved it. It ran well and kept everything very cold. I also have a Kenmore stand up freezer that I have had for years and love it. I had to get something at a scratch and dent after lightning strike as needed right away and had limited funds. Will go back to Kenmore just as soon as I upgrade from this one.

As a fridge keeping food cold/frozen it's fine, BUT here's the drawbacks. 1. The egg keeper is TOO SHORT to put a full carton eggs in it! What idiot designs an egg keeper that doesn't keep a standard carton of eggs. So I cut off the end of the carton. 2. The door comes too close to the floor and whacks your foot if wearing sandals or barefoot. 3. The door magnet was designed for a gorilla. You need to REALLY yank on it.

Good product and currently own as it keeps our food in great shape and ready to be cooked or some to be immediately served. Why would anyone not want such a good working machine? Keeps the temperature at just the right setting at all times. Does not get too cold on the freezer side and never frost bites any of our food.

I had purchased a Single door Kenmore refrigerator with a freezer on the bottom about two years ago. I bought it from Sears and had a really good experience with them and was able to find a refrigerator in my price. I have never had any problems with my Kenmore. It has held up really well in the last two years. I would recommend this brand if you want someone affordable and good quality.

The fridge is 5 years old and all the plastic parts of broken by this point, they are very cheaply made. And then they want $70 for a new crisper drawer? Really? But you are stuck. Someone should look into a class action suit.

Kenmore was one of the best fridges I have had. It was really big and spacious inside. I never had problems with it unlike the fridge I have now. Although I do wish they'd personalize colors more.

This refrigerator has adjustable shelves, which is very important for odd shape containers. The frost free freezer is very convenient since you do not have to chip away ice. The exterior is finger proof and very easy to keep clean.

We have only had it a few years but we have had no problems and we love how spacious it is. It's easy to keep this organized in this fridge and all the setting it comes with is great.

Kenmore Elite Bottom Freezer Refrigerator - We purchased this appliance in August 2011 and have averaged 3-4 service calls per year. Mostly freezer and ice maker problems. Currently the freezer has stopped working. All freezer items were transferred and a fan was replaced. Freezer stopped working again and the problem is now a leak in condenser. Major problem still covered under 5-year limited warranty for parts, not labor. Now refrigerator and freezer are not working.

Very awesome brand that lives up to their name. Best quality and great features. Been using this brand for 10 years and never had a problem with it. Double door feature are great and a lot of storage compartments ice maker feature is the best I have ever had.

My Kenmore refrigerator was extremely dependable. I had it for over ten years and only had to replace the thermostat once and I did that myself in a short amount of time. It operated smoothly with no other problems. Easy to clean with mild soap. Adjustable shelves made it easy to adjust for taller items. Crispers kept fresh foods from getting too cold. Overall this was probably the best refrigerator I ever owned.

Fridge first started leaking at month 11 from purchase date. Service came out and replaced valve for ice maker. Now 8 months later it is leaking from exact valve as prior repair and Sears will NOT do anything about the situation because it is now past the warranty. We will never buy Kenmore products again. This was a problem that started while product was in warranty. Very dissatisfied with Sears and Kenmore products.

Never had any problems with my Kenmore refrigerator. We lived and owned the house. It was in for ten years. It was sold with the home in 2001. I would certainly own another Kenmore if the situation became part of any decision we would have to make.

My model is over 10 years old and is still going strong. I have a bottom freezer which I love because I use the items in the refrigerator more often; therefore, it is more convenient. The fact that the shelves can be placed a varying levels is also nice so I can accommodate the many items I put inside. The crispers are a nice size. I use one for fresh produce and the other one for cheese, hot dogs, etc. There is also a smaller drawer that I use for lunch meat. To sum it up it is designed well and obviously very durable as well as being energy efficient.

I'm satisfied with my refrigerator. It stores a lot and is easy to clean and move shelves around. I haven't had any problems with it yet. The filter was tricky for me to change because it's all the way in the back so it was hard for me to access.

I have had several Kenmore refrigerators and have always been more than satisfied with the quality of the brand. They always have fair prices compared to the current market. I would not hesitate to recommend Kenmore as a high quality brand. We have only had to service one of three Kenmore refrigerators that we have owned.

It's a good fridge. I've had it for about a year and a half to maybe 2 years now and it's always been great at keeping all of my food cool and fresh all the time. It was recommended through a friend and at this point I don't think I could ever buy another brand of refrigerator. It's just the best.

We had it for a number of years when we first got married and never had any issues with it. When it finally gave us problems it was probably 15 years or so old and it was not worth putting money into.

Kenmore refrigerators are the best in my opinion! Great cooling everywhere including the fast making ice maker and water dispenser - Always cold. I enjoy having the lights in the freezer area too.

Durable, reliable.

We purchased a side by side Kenmore refrigerator about 15 years ago and we have had no problems whatsoever and it is still running perfectly. I would call that a quality product. Okayyy.

It is a good refrig for me over the years and I appreciate the company. It is a good thing for me to have and I appreciate the company for making the fridge for me. It has an ice machine and a place for water. I so far had a good experience with it.

I bought two Kenmore Energy star refrigerators one for my use and one for my rental unit. The energy use is very low as stated by the company, "less than a sixty watt bulb". Both refrigerators keep food warm and cozy in the fridge section, and the freezer sections are always below the freezing point. If you keep the doors closed and the thermostat set at max cold you get very stable temperatures as shown in the picture. Freezer +/- 32 and Fridge +/- 15. This review is relevant for 6000 and 7000 series of Kenmore top freezer models, hope it helps.

Very efficient. Kept things cold. Never had any issues with it. Very strong brand and very reliable. Was built well and never had pieces that would break. Would definitely recommend buying one again when the times comes to replace it.

Love my Kenmore appliances - they are truly quality. We've had it for several years (approximately 12). The one problem we had with the fridge was fixed with one phone call. Since then, no problems, and we are very happy with it!

I have had no problems with my refrigerator at all, keeps everything good or frozen as it should. I would definitely recommend Kenmore and if I need to replace mine that is the brand I would definitely purchase.

I have had my Kenmore fridge since 1992 when my home was built. In all that time the only thing that I had to replace on it was an inside light socket. Very dependable appliance and when this one finally quits running and I will buying another one.

Kenmore has been long lasting. We have not had any issues with it since we have had it. We have had it now for over 10 years. It works well and cleans the dishes like it should. We have never had to take it apart for any reason or service it at all.

Classic and old school company that makes great appliances that usually hold up under time and last beyond their normal life cycle and I wish they would lower all prices because more customers would buy their products.

It has been reliable and works great. It is stylish and functions very well, it has lots of space saving places, and really makes my kitchen look great. I would recommend a Kenmore to anyone looking for a stylish yet functional appliance.

I love it, very dependable. We have one in our kitchen and one in my husband's garage and the one in his garage has held up in perfect running condition for years, BEST BRAND! I love how over the years it has kept its very trusting reputation, and even the warranty, the services are above the best.

Sears came and fixed this recall from Kenmore/LG twice. Now it is again gone bad. This all happened since March of 2015 and here it is October 2015. Not a very good sign if you ask me. Anyway today is October 2, 2015 and I have tried and tried to get this taken care of since September 23rd. Just keep getting the run around. I paid close to $3000.00 for this trip-door refrigerator. Pulling my hair out now trying to either have it completely fixed or replaced. I had purchased an extended warranty on this appliance but that expired about a month before this happened again. I refuse to pay to have it fixed since it was a recall. I just want a fridge that works. Model number of Kenmore Elite is 795.72063.113. I have purchased Kenmore appliances since the early 70s but no more. I am so totally done with them.

Soon after I bought the refrigerator 2 years ago, the door switch failed intermittently and the fridge lights didn't work properly, but the fridge ran OK. When the switch broke totally, I ordered a new one, but after 2 days, I noticed the fridge wasn't cooling properly. I was lucky to get a service man to install a new switch, but then I found out that the defroster fan wasn't working. And due to ice buildup on the fins, I had to unplug the fridge for 2 days so that the ice would melt. Otherwise, the fridge would break and would cost a lot to repair.

Bottom freezer side by side upper 32.5 Cf. Unit was delivered and set-up. About 3 months later the unit froze up inside and then it couldn't cool. I called service and they sent out somebody to thaw it out. The unit froze up again about a couple months later. Service sent me some parts for the service man to install. The man thawed the unit and left again. The unit froze up again soon after that. They sent another service guy out to thaw it out again. This time they replaced parts and told me I could never use the "Energy Saver" setting. Now a couple days ago my unit broke again. It appears to have a leak in the freon system. There is oil in the drain pan. I called Service and they tell me that now my warranty ran out and I would have to buy another warranty. I would have never bought and paid $2955 for a unit that was only going to last less than 5 years. I will never buy Kenmore again.

I have been a loyal Kenmore customer for over 20 yrs. Still have Kenmore stand alone freezer working well for 20 yrs and an 11 year old Kenmore refridge which is now an extra. We replaced appliances and went with the Kenmore Elite French Door Bottom Freezer, Model starting with 795. Within 1 month the water filter was bad and not dispensing water. Per tech, they said to replace the filter. I did that however the 2nd filter did the same thing within about 2-3 weeks. We have no water issue! Obviously we don't want to replace expensive filters for the rest of our lives every month. They replaced the "head" within the filter compartment but that didn't help. Both technicians said it is a common and known issue with the fridge. Bad design of the filter.

Kenmore elite refrigerator. Purchased about 2 years ago with warranty. Have had the same part replaced 4 times with a 6 week wait period each time. Worst appliance that I have ever owned. Model #79572189-211.

Just bought a house and appliances were left in kitchen. The Kenmore Side-by-Side refrigerator was made in 2006. I unplugged it and took out the drawers and shelves. I started washing the parts after two days. I got through most of it but when I immersed the bottom shelf in the lukewarm water, it exploded! The explosion was traumatic. The thousands of glass fragment went in my hair and clothes and into the garbage disposal and all over the kitchen floor. I can't even go near the refrigerator! I would like to sue the company. Any suggestions?

We purchased a Kenmore Elite 30CF bottom freezer refrigerator in October 2014. We thought we were buying top of the line for many years of peace of mind. By March that refrigerator had so many problems and 6 repairs. Kenmore agreed to send a replacement in April 2015. It is now September 2015 and the second replacement refrigerator has had 4 repairs. Kenmore will not even offer an extended warranty to stand behind their product and my $3,000. Yesterday the refrigerator was repaired again. We'll see how long it lasts. All Kenmore says is that the replacement in April comes with a new 1-year warranty and to contact Sears to purchase an extended warranty. Like I want to invest more money into this piece of crap? I'll start saving that money towards its replacement which will likely be in a few short years, if that. This purchase has been such a nightmare. I do not plan on buying from Sears or Kenmore ever again in the future.

I purchased a Kenmore side by side refrigerator in 2006. In 2012 it needed to have the motor on the ice maker replaced. The same part needed to be replaced again in 2015. I understand that parts break down but this appears to be an issue for Kenmore. And of course this is an expensive part to replace. I always considered that Kenmore produced quality appliances but this experience has changed that opinion. The service person who made the repair gave excellent service.

I purchased a 4 door Kenmore fridge a year ago. I was excited to get it home and begin using it. They offered a 1-year warranty and we declined (Didn't think a $3000.00 fridge would give out in a year). However we were told information on extended warranty would get sent once it was close to our year ending. Well about a month and a half ago, we started to notice that the ice maker wasn't making enough ice. Then noticed the water was not as cold as it usually is. But we brushed this off as using it more than usual. Fast forward to a few days ago, our fridge completely stopped working.

When we purchased our Kenmore elite refrigerator model # 795.77563600 Serial # 603KR02266 we were told it was top of the line. Little did we know what they really meant was top of the line to constantly break! The first thing to go was the fan, then the motor, then the ice maker froze solid and was leaking water all over. The glass that goes on top of the veggie pull out drawers shattered and the plastic frame of the veggie drawers cracked right in the middle! We still had warranty so everything was replaced or repaired. I refused to pay $500.00 to keep the warranty for another year and being everything had just been replaced/repaired, I didn't anticipate any more problems. Boy was I wrong! The seals around the doors cracked and tore, and the ice maker froze up. Literally it's ONE BIG PIECE OF ICE!

Not a happy camper. I have a 7 month old Kenmore Elite french door refrigerator that is a lemon. First the ice maker quit and everything on the dispenser door. Took 3 weeks for a repairman to come out yesterday. He said we would have ice soon. So I excitedly looked for an ice cube this morning to make my girls breakfast smoothies to find the whole refrigerator is not working... Only thing working is the LIGHT. Everything in the freezer is thawing. Everything in refrigerator is not cold... 45 degrees in refrigerator. I called repair number again and they want to send out another computer which was just replaced yesterday, and it will be Sept 14th before anyone can come out to try to fix. Grr... Do not buy this refrigerator. I wish I had bought a cheap $400 refrigerator instead of this $4000 one. They want to offer is a 1 yr. warranty plan in case it happens again. Unacceptable.

Bought a beautiful stainless steel refrigerator about 1 year ago. 5 days later the Sears repairman was telling me that the clicking noises I hear in the fridge are due to materials expanding and contracting as the fridge runs, and that it is a design issue and cannot be fixed. 4 months later fridge is warm because the freezer section had ice frozen hard in the air pathway that cools off the fridge so of course freezer is ice cold but the fridge below is warm as no cold air comes through.

5 year old Kenmore freezer on the bottom. Ice maker does not work and repair person from Sears told me it was not able to be fixed as Kenmore no longer makes the parts for my 5 YEAR OLD refrigerator. Thus, I must replace the entire $2000 product.

I purchased a Kenmore Coldspot model #105 March 8th of 2014. Last year had a factory water line break and ruin my kitchen floor and drywall in the basement. I filed a claim and received a check for the damages (No problem things happen). Now 1 year and 4 months after purchase (4 months past the expiration date of the warranty) the fridge has stopped cooling. Had to take all of our food to my wife's grandma's house at 10:30 at night. Called the repair service line and they tell me since it's out of warranty it will cost me 90 dollars plus whatever parts are needed to get a technician out to the house. OR pay 40 dollars for the extended warranty and then 60 dollars every time a tech has to come out. I feel like a fridge should last AT LEAST 5-10 years right? If I'm forced to buy a replacement then I will never buy from Sears again. I'm so outraged I can barely think. What can I do?

Due to generally high customer ratings and largest capacity, we purchased a new Kenmore Elite refrigerator in June 2013 after significant research on a range of products. Within 18 months, rust appeared on top level panel and across bottom freezer drawer. A company service technician reviewed the rust and had no explanation for it as it is not near a water source. Kenmore customer service refuses to repair or replace, and Michael (ID **) from Kenmore customer service refused to give contact information for a manager to further address this issue. We are extremely disappointed by this company and lack of customer support.

We bought a Kenmore Elite 27.5 cu ft refrigerator 3 years ago. It stopped cooling and a service technician came out the next day and replaced the compressor. This fixed the problem for 3 days when it went bad again and we were told the new compressor was bad. We waited 10 days for the next service call when we were told that it was not the compressor, but an internal leak which was not under warranty and we needed to replace the entire unit. Our last refrigerator lasted more than 10 years without a problem. Even at 3 years, I would not have expected an epic failure that could not be repaired requiring us to purchase an entirely new unit. Disappointed in the lack of longevity of the unit. Will not buy Kenmore again.

Poor Ice Maker performance on our Kenmore model 106.5113 Refrigerator (Purchased April 21st, 2015). We are dissatisfied with the quantity of ice our new Kenmore refrigerator produces. We called Sears for a repair technician to come out and look at the unit. The technician explained the Sears no longer offers a repair service for these units and he was a third party contractor. He couldn't find anything wrong with the unit and said the new unit is not as good as the old ones. He suggested the accelerator option to force the refrigerator to make ice faster. I told him we tried that and even in accelerator mode, it only fills about one-half of the ice bin in twenty-four hours. We usually do without ice about midday.

Have a 5 1/2 yr. old Kenmore Elite bottom freezer fridge. The unit developed a leak in the cooling system. Of course the warranty is expired (5 yr.). Have been without a working fridge for 6 weeks and counting. Service dept. is terrible. Have been here 6 times. Bought that extended warranty at the time of the first call to Sears to try and offset the repair cost. Have a whole different problem with that. The leak ended up burning up the compressor (which the tech. said wouldn't happen) which lead to another call to service to get the compressor fixed, which ended up being another call to service because the replacement compressor is bad too.

We purchased a Kenmore Elite 24 cu.ft. Bottom-Freezer Refrigerator model# 78043 in Feb 2015 and installed it in late April 2015 for our new kitchen renovation. We loved the appearance of the unit and the space available inside. We had been noticing for the past 3 or 4 weeks that our food was going bad and an unusual odor inside. At first, we thought we had just purchased some out of date food. We placed boxes of baking soda inside for the odor. We installed a refrigerator thermometer inside both compartments and began monitoring the temperatures. The temp range in the fridge was 43-54 degrees and the freezer was 6-20 degrees even though the settings were at the recommended 0 and 37.

This review pertains to a Kenmore Elite refrigerator Model 795.74022.410 purchased for $2500 (retail price is about $3800) at the end of November 2014. It was supposed to be an upgrade/replacement for our GE refrigerator of 19 years. After 8 months of ownership, we had defrosted the refrigerator 3 times. This is something I have not done in more than 30 years, because refrigerators are "frostless." I had noticed that the defrost drains were iced solid. There was a sheet of ice at the bottom of the refrigerator and water was dripping out the front.

I purchased 3 Kenmore appliances in January. The refrigerator is a basic top mount freezer, lower refrigerator. It was installed in late January. For over a month the freezer has had ice buildup inside, causing the freezer door to push out. I am now on the 3rd service call--actually 4th. The first call to repair, sent a dishwasher repair person--so much for out-sourcing our calls. The gentleman who came the first time, said a part had come off the top of the freezer. Being the saving person I am, I had found and saved said part. He installed and caulked it. (Also convinced me to buy a service agreement--thank you for that.) That made it worse.

In the winter of 2014 I bought the Kenmore 795.5131 model side-by-side refrigerator during a sale from Sears. In the spring of 2015 the ice machine stopped working. I did not buy more than a 1 year protection plan and am quite annoyed that I had to pay over $200 to have it replaced. The repairman who I have had used for over a decade told me that this brand of Kenmore uses LG parts who are mostly made of plastic. My intent is to let others and Sears manufacturers know that by buying one they may be in the same boat.

I wish I had seen the reviews on Sears products (specifically my Kenmore Elite refrigerator manufactured by LG) before I bought it. I completely remodeled my kitchen and filled it with Kenmore Elite products because why the Kenmore name along with Sears is supposed to be good quality, right? Wrong. Well, partly wrong. My dishwasher is excellent, as is the oven. HOWEVER, the refrigerator is a totally different story.

I purchased a SEARS KENMORE refrigerator to replace a 25 year old unit. 16 months later it began to make a loud noise that resembled a woodpecker (for lack of a better description) and began to lose the ability to cool the unit. After the noise and ineffective cooling of the interior volume clearly was not going to abate I called Sears and they sent an authorized repair serviceman. After checking a few things inside the refrigerator he looked at the unit behind and below the unit.

Purchased a Kenmore refrigerator (Model 795.7109) in October 2011. In January of 2014, we began to have problems with it which resulted in food loss (twice) and a total of 6 repair visits. They finally concluded that the compressor had gone bad. It took 6 visits over a total of a month, for them to finally fix the refrigerator. Sears convinced us that we had to spend $200+ to purchase a service agreement. On June 11, 2015 I once again woke up to a warm refrigerator and considerable food loss.

We purchased all of our appliances from Sears including the side by side refrigerator with bottom freezer (Kenmore Elite - 795). Last week we started hearing a fan noise. Turns out the inside of the refrig is building ice. The tech said this is an issue with this model. They will need to replace the control board and we get to defrost the refrigerator 24 hours prior to them coming back (BS) which by the way isn't for two weeks. If you pay $3,000 for a refrig it should work properly. We are tempted to have them just come and pick it up.

Bought Kenmore Elite French door model # 74093 in Dec 2014 for new house. In May 2015 it started making a fan noise, so I called for service under our Sears protection plan. 6 weeks, 3 parts, 5 service calls, and a dead refrigerator. I called Sears Service and demanded a replacement. This is when it really got crazy. They told me that the Sears Appliance Center was not really "Sears" and I had to deal with them directly because their policies might be different than the "real Sears".

We bought a top of the line elite french door refrigerator. Within the warranty period the freezer and ice maker froze up. We had two repairmen that visited. Each diagnosed a different problem, but the freezer has continued to freeze over the following two years and is NOW out of warranty. We have to totally empty refrigerator and freezer monthly to let the unit thaw out.

We trusted the Kenmore name but never again. We purchased our Kenmore Elite refrigerator in February of 2013. On April 28th of 2015, the refrigerator stopped working. Since then, we have had 8 different Sears repairmen at our home and as of May 29, 2015, the refrigerator still isn't working and the 9th repairman is scheduled for June 8, 2015. There have been several calls and chats with representatives that have all ended the same. The representatives refuse to connect you with a supervisor. We have been promised phone calls from someone that could resolve or escalate the issue and that hasn't happened either. They have ordered parts 3 different times and replaced various items and still the appliance doesn't work.

I bought a Kenmore refrigerator freezer on bottom. About a year after I bought it, a few months past warranty it starts leaking on my new floor. After troubleshooting everything, I google it, bad drainage, complaints since 2005 on this. There is no recall! Sears keeps selling this crap, I had my old side by side GE for almost 25 years, so excited to buy a new one, and it's leaking after a year. I will never buy another thing from sears, they want to charge me 100$ to asset it and more to fix it. Guess that's how they make their money. I hate my new fridge because Sears made a piece of crap appliance, and won't stand by any of their products.

After having this refrigerator in my brand new home I was ready to chuck it out the window. The most God awfully annoying sound you could ever imagine was coming out of this machine. An irritating high pitched intermittent whistle. But when a service man arrived it was classified as a normal sound. Yep, I said normal. Unfortunately my husband was the only one home at the time so I couldn't argue. The next day I had a second repair person who said this Kenmore refrig is known to be noisy. I called customer affairs and there was nothing they would do. I ended up calling Sears store directly and they took care of it which I am thankful for. A new Whirlpool will be sent to me by the end of the week.

Er FF keeps showing up because the compressor cannot work. The fridge freezes on the inside. We have to wait until it dethaws along with all of our food to plug it back in.

We bought our Kenmore Side by side approx 7 years ago. From the start the fronts of the top two shelves cracked from just normal use. I called since it was under warranty. The person who I dealt with has no clue what I was talking about. I spent 15 minutes trying to describe which shelves I needed and what model the fridge was. When the new shelves arrived they were the wrong ones. I returned them to Sears and spoke to the salesman who handled our sale. He advised me to come back the next day and he would give me new shelves from one of the floor models. I returned the next day and he became very agitated and told me it was too early in the day and his supervisor was around. He told me to come back just before closing.

Pathetic. We purchased the fridge in 2005. Kenmore Elite Cabinet Depth French Door Fridge model 795.7519240. The vegetable drawers have been a pain forever. They always come off their tracks and are awkward to put back on. No matter how careful we are, it happens. Also the cold water supply main switch control from the main board wire broke because it swings when the door opens and closes. It is in the molded insulation of the door, so a new wire had to be routed under the rubber gasket and a hole drilled through the insulation to bring the new wire to the control board (The factory wanted to sell us a new door!). Sad, sad when the fridge it replaced had been working almost 20 years without a hitch.

I purchased a Kenmore Refrigerator (Model # 795.7203) in April 2013. Exactly two years after purchase the refrigerator stopped cooling. The service tech analyzed that it is either a bad compressor or the circuit board and ordered the necessary parts to be delivered to my home via UPS. The warranty for this product (as included on page 3 of the manual) states "For ten years from the date of purchase, a defective compressor will be repaired free of charge."

Cracks in plastic around glass shelf, put super glue seems to be holding on one shelf. The other shelf plastic around glass come apart can't use the shelf at all. Hundred twenty five dollars for one shelf. Then I notice cracks on the inside of icebox back and sides. I never have put anything hot on the shelves to cause them to crack. My daughter bought me the refrigerator new for a Christmas present.

Kenmore Elite Refrig made by LG - Ask first and STAY AWAY. Short and sweet, 1st refrig, 9 mos old, 5 service calls before declared dead (took 6 weeks). Replacement refrig, 6 months old, 2nd service call (2 weeks so far, new board, new interior panel, broke by serviceman). STAY AWAY FROM LG REFRIGERATORS. THEY SUCK. NO QUALITY CONTROL and they do not care! Buy the service package. You will need it!!!!!!!

I purchased the Kenmore Side-by-Side in July, which was then replaced twice, one because the door was out of line and the second because the dispense water button lettering was coming off. Within two months the lettering started fading again, so a repairman came out and replaced the button. He said to make sure I did not use cleaning products on it and if it happened again, to let the company know as it was then an issue because it was coming off just by people touching it.

In August 2013 I purchased a Kenmore Refrigerator Model 10672153111. The handle failed in March 2014 due to a stress fracture through the screw holes anchoring the top of the handle to the door. I thought the failure might be the result of the deliverymen overtightening the handle during the delivery/installation. I felt that this might have resulted in a stress-riser leading to the failure. A serviceman from Sears confirmed my diagnosis and a replacement handle was shipped to me free-of-charge which I installed myself, careful not to overtighten the anchoring screws. Almost one year to the date the handle fell off again caused by the same problem, a stress fracture through the two anchoring holes. This can NOT be a coincidence and must be either due to the material (plastic) or the orientation of the anchoring holes.

Bought the fridge in October. Month ago we had a repair man diagnose a grind noise and turned out to be ice build up near the fans which the repair guy said should not happen. Said there is either a leak somewhere or the fridge needs replacing next time it happens. Well it happened again a month later. Hoping Sears or Kenmore will help me out here as the fridge is not even 6 months old yet. Paid 3k for it and it replaced our 15 year old KitchenAid that was problem free - just needed more food space. Very upset and disappointed. Please help.

I purchased fridge along with the extended warranty. I started having problems with the ice maker almost immediately. Sears came out 5 times and cannot fix the problem. When I said I wanted a new fridge (as promised per the warranty after 3 tries) the repairman said "ain't gonna happen, it's only an ice maker." One of the repairmen said this is a common problem with this model. So why are they still selling it?! I've been a loyal Sears customer over 40 years, but no more. I'm going somewhere else for other appliances and everything else I need.

My husband and myself are retired. Have no children in our home. We purchase a stainless steel refrigerator in 2014. We have had to replace the handle on the refrigerator 3 times - it breaks in the same spot and the top. The repair man has come out and replaced it each time. But today it broke again. This is 4 times now 2/9/15. How many more times will this happen? There must be a defect in the handle or the door. Need answers to this problem. The model is Kenmore model 1066215311. Serial number U541436167.

3 1/2 years ago, I had no income and received state aid from an agency, OLHSA. They provided me with a new refrigerator (brand-new from Sears and Kenmore), insulation and a few other items. Now the refrigerator is leaking water everywhere, which is highly unusual for a refrigerator that's not even 3 1/2 years old. I contacted Sears and they said that they can't help me because the refrigerator is out of warranty. I contacted OLHSA, the state agency who provided me with the refrigerator (at no charge, since I had no income). I am now on permanent disability with low income. This past Monday, a representative from their office (OLHSA) came to my home and tested the refrigerator.

Buying Kenmore Elite appliances was the best decision we made! A vegetable drawer was broken by a guest of mine, and they sent another free of charge. It wasn't Sears fault the drawer was broken, it was our fault. They sent another, no questions asked.

Purchased Kenmore Elite refrigerator Model 795.71033.10 in May 2013 and had problems with the water/ice dispenser (it "stuck" and water or ice continued to flow with the cup/glass removed) within one month. Had several service calls and parts replacement over the next 6 months; was given a new refrigerator in March 2014 because of the lengthy delay in receiving the new part (for the 2nd time). In less than one year, the same problem re-surfaced with the new fridge (same model). In addition to the flawed dispenser system, I have had multiple issues with scheduling/rescheduling repair appointments. I will not purchase another Kenmore Elite/LG again.

Purchased a Kenmore Elite 7957205.110 in March of 2012. 13 months after purchasing, received an error 15 - cost over $500 to repair. Tech explained that the CPU wasn't designed properly to maintain the proper fan speed and that the new card would correct that flaw. Now only 20 months later, I'm having the same issues. The KitchenAid fridge it replaced worked for 12 years without a problem. I'm not investing anymore money into the crap. Time to replace it. No more Kenmore/LG appliances for me.

Kenmore Refrigerator Model 10651133310 - Refrigerator condenser not getting power because of a manufacturer's defect on the circuit board. The unit was powered, lights on but would not cool. The unit is less than six months installed. Sears has been repairing, but there is no remedy for lost food without a service agreement. The exchange policy is not invoked until the situation deteriorates by having at least four service calls with replaced parts. Kenmore and Sears know there are defects coming from the manufacturer but the repair person doesn't document this in the repair call log. The only way to get food loss coverage is to purchase the service agreement up front at time of purchase rather than adding it on later. You aren't allowed to add on a service agreement to a refrigerator under repair. This means the consumer of this product is out of luck. I will replace the refrigerator soon, guess what brand and company I won't be purchasing from!

Model 25370313211 - I purchased this refrigerator November 22, 2012. Ten and 1/2 months later my freezer temperature started fluctuating from 0 to 18 degrees causing my food to thaw and partially refreeze. I contacted Sears within the first year of purchase and after several house calls and $1700 dollars worth of repairs they told me that any other problem would not be covered under the manufacture warranty.

Side by side refrigerator leaks when the defrost cycle happens on the freezer. The drain doesn't drain correctly and then it refreezes and then the next time it defrosts again the water drains out onto the floor. Until we thaw the drain it happens over and over again, therefore making rust inside of freezer door at bottom.

I absolutely HATE our fridge. It is impossible to clean because Kenmore uses cheap coated metal and calls it stainless steel. It is NOT! And if you get a scratch in it, you're screwed, unlike genuine stainless where you can buff it out with a kit. I know this to be true because the other stainless steel appliances we have in our kitchen are a breeze to clean. Unless you have nothing better to do with half your day, you do not want to waste it trying to clean this behemoth!

We purchased a Kenmore Elite 2012 and in three months it stopped working and the repairman came various times. So many times we were given a new Elite refrigerator. I was tickled pink until I had the same issues with the new one. The ice maker stopped working. The unit would frost over. Finally we were informed that all of these refrigerators have the same issues. Sears honors the warranty I paid for but cannot rectify the issue. We have changed the fan and the computer board many times. Every 3 or so months something goes wrong with the unit. I have never had a refrigerator that cannot be repaired.

Purchased Sears Kenmore Elite refrigerator in January of 2013. We had a problem with the water line in January. The tech fixed the problem in February after the part arrived. Next we started having problems with the water dispenser. The dispenser would freeze not allowing us to get any water. We scheduled another repair which took about 3 weeks. The tech came 1 hour 45 minutes late with an 18-year old girl whom he said was his daughter. The tech worked on the refrigerator and left.

Kenmore Elite (cough!) model 795.72182312 2 drawer freezer - We bought this refrigerator in early November 2013, and we took delivery in December. First, water and ice formed on top of freezer drawers. Sears said it's because I wasn't opening freezer enough, but it was water leaking from dispenser. Repairman said motor was frozen and that wasn't covered in warranty. Jan 2015, same thing with fridge. Water leaking down front on floor and freezer drawers. Paid $2400 for what? Now another repair call, and limited relief from lawsuit! Sears sucks! I bought my last appliance from them.

We purchased a Sears Kenmore Side by Side refrigerator because the Kenmore name has always been known to be of good quality that lasts for years. Ours started leaking out the front of the ice/water dispenser about 5 years ago, even when it was turned off and unplugged. It in turn caused rust stains on the entire door underneath the dispenser. I have cleaned it off but it keeps coming back - it is not plugged in and we are no longer using it. I finally removed the square piece around the panel to find out what I could. I found out that the area around the dispenser under the plastic panel had eroded away. Now the door is ruined and pieces of it fall off if you try to put the square piece back on the panel. The refrigerator still works well, but we don't have the water hooked up to use the dispenser. It's too embarrassing when guests come over and there is rust running all down the front of the refrigerator.

Refrigerator leaking water into produce trays. On December 4, 2014 replaced the evaporator wall cover in my new fridge. Fast forward to January 4, 2015 - same problem all over again. It is going to cost me close to $200 to have my fridge repaired AGAIN. Unacceptable.

There is a class action lawsuit for LG and Kenmore refrigerators sold on or before January 29, 2014. There is a specific list of models and serial numbers. The website I added later in the review has the list of models and serial numbers included. The lawsuit claims that certain LG Signature Model and Sears Kenmore Model Refrigerators contain a defect with the ice fan that is evidenced with: an IF error; low or no ice production; clogged ice systems, water leaking; the refrigerator shutting off on its own; loud motor sounds; or ticking and grinding that goes away when the refrigerator is shut off. The settlement provides: 1. Repairs, 2. Reimbursement for damages (food loss or property damage), 3. Warranty extension.

I understand a warranty ending but what kind of fridge dies after such a short term? The worst part of it is, I'm in AK, there is no service for Kenmore refs in AK. Sears basically told me to take a hike. Only after I yelled at phone support did they give me troubleshooting instructions. None of which helped. As of now, I believe the refrigerant leaked internally. It's labeled "Kenmore Elite"; the product, and frankly, the service is a zero!

I bought new Kenmore refrigerator. Constant problem is icemaker. Design is poor and ice does not come out and when it does, it misses cup and lands on floor. Regularly have to completely remove ice container and poke ice with butter knife in order to get ice into opening. I have never had a problem with other brands with ice coming out. Problem two is ice misses landing in glass; ice lands on floor more than cup under ice opening.

When I bought my new home, I purchased a Kenmore side by side refrigerator, model # 253.5569907. Yes, the warranty has expired, so, it seems that Sears is willing to gouge me for any money they can. The enamel around the bottom of the ice dispenser is bubbling and rusting… much like a car would that has been through snow and road salt. Since I'd received an invitation to renew my warranty, I decided to ask about the rust. I was transferred to 3 different operators. The last one finally told me that there was no recall on my model. I was told that I could pay for a technician to come and look at the door. (I know what rust looks like.) Also, to "fix" the door, perhaps the door could be replaced at my cost, of course.

We purchased a French door fridge from Sears in 2013. The receipt is barely readable now. Starting a year ago the bottom freezer began filling up like an ice rink. Then the defroster comes on and it's like a waterfall all over the floor. My husband is nearly 80, we are on a fixed income and I don't know who to turn to and try get this resolved. It seems like there are a lot of complaints about Sears repair people on here. I am so disappointed in this product. We always trusted Sears but we will think twice before purchasing an appliance there again.

It's horrible. No one will answer. No one will fix anything to you. My kids toys are stronger than this. The fridge and dish washer - they get easily broken.

I purchased a Kenmore Refrigerator September 2011. It is Jan 2015 and repairman is telling me compressor has failed on this product for which I spent $1838.66 cash. Who would think after only 3 yrs this would occur, my 15 y.o refrigerator was still working when Sears delivered this piece of "big metal box!!!" and took the old one away. I am seeing online that this is happening to quite a number of consumers, some compressors are even failing at 2 yrs and less. Why is Consumer Affairs and/or the Consumer Protection Agency letting Sears/Kenmore get away with this? Shouldn't there be a class action lawsuit against a manufacturer who is selling a product knowing it is failing like this?

We own a Kenmore Model 795.78764 and it is without a doubt the worst appliance we have ever owned. The seals on the French doors are deteriorated and the freezer on the bottom won't close properly so it fills with frost and water to the point we need to chip it out monthly. The vegetables freeze and wastes a lot of money with ruined food. Wish we could afford something else. Will never own a Sears anything ever again.

I was searching for a site that demonstrated unclogging that drain that causes water to leak all over the floor on my Kenmore French door refrigerator w/ the bottom drawer freezer and I ran across this site. By the number of people that have had problems with this, you would think Sears would recall it. Maybe we should go in on a class action lawsuit. The refrigerator wasn't cheap and it's really bad publicity for Sears, who usually does thorough testing before putting a product on the market. I don't know what happened but I'm beginning to think I need to put this unit in the trash and go for something else. It's already ruined my floor.

Don't buy the Kenmore Elite series side-by-side refrigerator/freezer. I bought this product and have had several problems with it prior to the warranty expiration. The freezer bins keep cracking. The refrigerator temp could not be controlled, it was freezing all of the food. The doors did not seal properly. The latest incident is that the refrigerator and freezer are no longer cooling. We have tried to get an emergency repair appointment and were told that we would have to wait 12 days because there were no appointments available until that date. Meanwhile, all my food, about $500 worth has spoiled and the only compensation that was offered was $160 for reimbursement for a small refrigerator.

We bought a Kenmore Elite several years ago. I registered for this site so that I could let other consumers know what a terrible refrigerator it is. Do not buy. First, the lighting unit burned, I guess because something was too close to it. Replaced that piece and then it stopped working, shorted out and left brown burn marks. The icemaker quit a while back. The molding around the refrigerator is ripped and held together with duct tape. The plastic pieces surrounding the door shelves are cracked. Now, one drawer pull is broken and can't open drawer. This is a piece of junk. I will never buy a Kenmore again.

Bought a fridge from Sears in October online. Said in stock on site. They took the money right away then sent email it was back ordered a month. Finally it arrives and there's a small dent in the side (I didn't want the hassles of sending it back). Then we started noticing the milk spoiling quickly. The ice cream in freezer hard as a rock. I put a thermometer in the fridge and it’s +15 c (good thing no food poisoning) but had to throw out all our food the week before Christmas. Talking with Kenmore’s "customer service" in Bangladesh or who knows where, is exasperation. Still waiting after 5 days for repairman. Kenmore did say they'd reimburse perished food. Overall pretty shabby.

Model 10673206300 - mom and I purchased this in 2005. Was told by salesman that this should last without problems for 15 to 20 yrs. Explained to clerk that week - really needed something to suit our needs. We are both disabled and live on a fixed income. We purchased the warranty and early on in 2005, the drawers had to be replaced. For the past month the fridge has leaked off and on. We attempted to repair but was unable. Called sears today - they want $75.00 to diagnose and was also told it would probably be $200.00. Or I could sent Sears $39.99 monthly and pay only $60.00 for the diagnosis. I was struck by the fact that the first question asked by automated system is ...is fridge leaking? Lets me know that sears is aware of this defective product. NEVER AGAIN Will I BUY FROM SEARS.

I bought a new Kenmore fridge from a Sears store in April of 2013. On Dec.5, 2014 I opened the door to the fridge (which is separate from the freezer handle) and the handle broke off. I then discovered the handle was plastic and a screw had caused the handle to wear away from the attachment. I went to my Sears store and they said they could order a new handle and it would cost me $50 for the handle, $17 for shipping and labor. Since I was a half year over the warranty they were not covered by the company. I made my case with them on-line and on the phone, but they said sorry!!! This was installed wrong and the company obviously knew what a poor quality the handle was. The clerks in the store agreed this handle was a problem for others too. Sears/Kenmore should stand up and admit poor quality and replace the handle free of charge --warranty or no warranty. Now I know why people buy from local merchants who stand behind the brands they sell. Beware of all Sears quality.

Model #596.72213200 - On Wednesday, December 3rd my 84 year old mother opened the refrigerator door only to have it fall off and pull her down to the floor. Everything fell on the floor and broken glass was everywhere. I had her dial 911 for emergency help. She is bruised and sore from the fall. We had our appliance man, Paul Long Appliances come to fix the door and he has applied loctite to the screw that came loose at the bottom. He assured her that the screw will not come out again. He stated that this is a design flaw that allows the screw to come undone by opening the door to the right. My mother, myself and the appliance man feel that this model is a danger and should be recalled.

We bought a Kenmore Elite Refrigerator with French doors about 5 years ago because we trusted the Sears Kenmore name brand. It was almost $3,000 retail. The ice maker and temperature controls went out the very first year. A Sears vendor came out and replaced the ice maker after a few weeks. Stated it's an LG first year not Whirlpool. LG brand refrigerators are not good quality and parts take forever. In fact all service vendors have commented this brand is not good and takes forever for parts.

I absolutely hate to put down such a venerable old name as Sears and Kenmore. I bought a brand new high end refrigerator, range microwave and dishwasher from Sears 6 years ago, and they have all been falling apart ever since. It's heartbreaking as I had old appliances that I chucked out that had served me well for 30 years, but after a kitchen remodel, I wanted all shiny new stainless steel appliances. The troubles started soon after purchase, and now two of the appliances are non-functional, and the other two are limping along.

Bought a Kenmore Refrigerator model number 795.7130 (March 8, 2013) a double door refrigerator with a bottom freezer. Within the first couple months a part broke off on one of the doors. The tech said this was a common repair. OK! A couple weeks ago the refrigerator started making noise which would stop after a while and then start up again. Sunday before Thanksgiving the refrigerator stopped working, would not made ice but the freezer was still keeping the food cold. The soonest they could come out would be Friday the day after Thanksgiving.

Purchased new freezer in March of 2014. Reasonable installation, installers broke a small part which was replaced by Sears. I purchased extra hoppers for the door. All was OK until this winter when we had several power outages. After the second outage, the freezer stopped running. I called and spoke to a technician who directed me to reset the breakers on the electrical box. She said the freezer would come back on in awhile. It didn't, so I called for a service call which had to be scheduled some time much later than I needed. In the meantime, after a week or so, the freezer resumed working. All was OK again for about a week when the freezer stopped again. I went through the breaker box routine again with no results. However, two days later the freezer resumed running but only for an hour or so. (Are we having fun yet?) I have called again for a service call, again sometime in the future and have cleared out the freezer and turned it off with the interior dial. (I would pull the plug, but I can't reach it.) The consequences as you can imagine are the loss of the entire contents of the freezer and extreme stress to me.

Within the first year, Sears had to come out to replace the motherboard on the refrigerator because we kept getting an error code and we were unable to use the ice maker or water dispenser. About 6 month ago, the same thing happened and they replaced a condenser and compressor but the fan in the freezer kept freezing up and then the freezer stopped working altogether. Most recently they came out to put a heating element around the fan but now the refrigerator doesn't keep a steady temp, there is limited airflow (this coming from the repair guy) and the ice maker makes the ice but wont drop it. We have emailed our case manager at Sears but now they simply don't respond even though all these current issues are because of the work they did!

So pleased to see this site!! We have had trouble with our Kenmore. I never could get hold of customer service to help me. Our fridge is just 3 yrs. old. I researched online to diagnose the problem. Found it to be the drain tube. I ordered the kit online. My husband & I fixed it. I would like to know why there wasn't a recall on this? It is a very common problem. The original part gets gummed up. There is a noise in what appears to be the fan in the refrigerator as well. For a 3 yr. old appliance... I am not happy!! Sears customer service has gone downhill. Very poor!

Adding my experience to the host of people complaining about the same thing. My unit is less than 2 years old and suddenly it started to smell like a bad fart when you open the door. After the usual remedies of removing possibly stale food and cleaning the unit, I removed the back panel and cleaned out the coils and drip pan. The pan was empty, so no odor cause found. I hear there is another drip pan that is inaccessible? I just submitted an email to SMAdvisor@searshc.com so we will see if anything comes from that. There was a successful class action lawsuit over a Kenmore unit (produced by LG) that had a light that would not shut off and caused unnecessary service calls and food spoilage. I think this issue is a VERY good candidate for another class action lawsuit given the possible design flaws and losses incurred.

When we called to Sears customer service, we were told that warranty is out for 2 days. Warranty goes from the purchase date not from the date when you received. So I wonder do they have a censor that after warranty is out something goes wrong.

I purchased a Kenmore side by side refrigerator in 2008. The cost was over $2000 and I have had problem after problem and now the warranty has a cap of $500 and the labor and parts are over $500. DO NOT PURCHASE A KENMORE

I bought a Kenmore refrigerator at the navy base, I put an insurance plan. Same month they delivered I called Navy Exchange, notified the refrigerator wasn't working properly, the ice maker and freeze the food. They send a tech and never showed up and then he arrived the third appointment and he ordered a part for the ice maker. Took 2 months to arrive. Again he couldn't make it for second time. The tech was from Kenmore. Then a year later same problem with the ice maker and freeze the food. I called the plan insurance and they told me cannot handle the issue because was cosmetic issue!!!! I called the store manager and he send a tech. The tech told me it's fine now.

Bought this refrigerator less than two years ago, already doesn't cool or freeze. Sears technician was a no-show after waiting all day on a Saturday. Said he called, complete lie. Trying to get another tech out, may be another week, this is so unsatisfactory! I was a big Sears supporter but no more. Looks Kenmore refrigerators are junk, Sears needs to extend the warranty especially on their "high end" products. I'm going to the Executive Team about this.

Bought a Kenmore Refrig in 3/2011. Every year the refrig goes out multiple times and the tech comes and fixes it. This year 2014 a Sears Tech has been to my home 8 times to repair the refrig - last time was August 2014. Today is 10/15/2014 and my refrig went out again last night - called Sears and was informed no available tech until 10/28/2014. Can someone up me! I have lost over a $1000.00 worth of food this year.

Bought a Kenmore refrigerator 1/15/14, died on 9/7/14. Two weeks for the first tech to come out, ordered a compressor, took a week to arrive. Second tech ordered unnecessary part (per original tech) another 1 1/2 weeks. Original tech arrived, refrigerator unrepairable. He cut off power cord, wiring harness, and all the parts he had soldered on. All this for a bad compressor? This model not available any longer, nothing comparable because of size except for two inferior models that we can't even see as they are online plus another two weeks to deliver. So, already at over a month without a refrigerator, they refuse to refund our money, they don't have a replacement available and we have a child in the house. Anyone wonder why Sears stocks are dropping and now their vendors won't deliver to them anymore?

The only thing I can say as a 25 year contractor is stay away from this line, not worth the money. I used Pro, refrig, oven, cooktop, 2 dishwashers and you know what I haven't had problems with? my Ninja blender! Everyone of the Pro pieces have had either a design issue or a quality issue, I have replaced and repaired every piece in my kitchen. If you're looking to buy high end Kenmore Pro is just for looks. Contact me I'll will tell you the list of items.

Our kenmore bottom mount refrigerator Type BMA 19F is leaking water on the hardwood floor. The refrigerator is not even 2 years old. What do we do? This could wreck our floor and of course the warranty is finished.

Bought 1 1/2 years ago from Sears. Price $3200, not cheap! Today I learn the motherboard is shot and that Kenmore knows this is a problem and the software isn't correct for this refrigerator. Instead of issuing a recall for consumers, it's going to cost ME $795 to fix the problem!! This is outrageous! If they knew the part wasn't right the customer shouldn't have to bear the cost of their mistake. Furious is an understatement.

Sears replaced the bad fan. There's a new part with a heater to prevent future freeze ups.

I had an issue with my bottom freezer Kenmore refrigerator this week that I bought 15 months ago. Control panel showing "Er rF" error and water dispense, ice dispense and refrigerator was not working. Only Deep freeze was working. Freezer was making big sound sometimes. I called Kenmore from Warranty page. She set-up appointment to come out tech guy after a week on their available basis. I asked her if that will cost me anything? She said no unless there is part that do not cover by factory warranty and if I do not agree to replace the uncovered part, it cost nothing to me. She said that after tech guy look at the refrigerator he will give me cost that include part and labor.

Came home after one night away and noticed fridge making clicking noise but still working normally? Next day, still working during day, noticed in the evening in freezer, everything completely melted. I figured the door was mistakenly ajar and fridge seemed to be working, same noise continuing. Next day, everything spoiled. Called in repair/diagnosis person after cleaned out, losing everything inside fridge/freezer! Diagnosis: condenser after 3 yrs....

In 2012, we replaced our Kenmore Refrigerator (15 years old) with a bottom freezer model 596.72003014. Thirteen months later (less than 30 days after the warranty expired), water was pooling on freezer bottom. The first Sears repair appointment was cancelled late in the day due to a "repair truck breakdown". I rescheduled and guess what? Cancelled again due to a "repair truck breakdown". Finally, someone showed up and repaired the problem in January. Seven months later, same problem. This time Sears acknowledged there was a design issue and had developed a "fix." Didn't matter that it was a design problem - I was still charged for the second repair.

Bought Kenmore fridge 2012 when on sale on Black Friday - thought what a great deal. No such luck. Started making noise & not freezing items. Replaced a $60 part with no luck. Sears repairman comes and says it's compressor, $700 to repair because I didn't think I would need extended warranty (fridge last at least 5-10 yrs). The repairman said, "You def. need warranty for they are 'disposable' items." - his words not mine. Needless to say, bought new fridge elsewhere including warranty.