Kenmore Refrigerators Reviews

My Kenmore fridge freezes up because of a part on the drain hose that needs to be cut to let the water go to the drain pan. On My Sears Community sears says to replace with a revised part. The part is a duckbill & they have a new & improved one to correct the problem Part # W10309238. Sears or Kenmore should repair no charge.

Thank you for your assistance. Sears replaced my refrigerator with a new one and I am very pleased with the product and the timely manner in which they addressed my concern.

I purchased my Kenmore side by side in the spring of 2013. It wasn't until the summer of 2014 that it began to make noise. A loud humming noise. I haven't had it looked at yet because it still freezes the food.

Yesterday we had our Kenmore elite refrigerator repaired yet again. Ice maker issues again. Repairman put in a new ice maker that now only has 2 screws that hold it in whereas there used to be 5. Therefore when the water came in to the ice maker it didn't go into the cup/tray instead just spilling all over. He turned off the ice maker and told my wife to have me turn down the water pressure when I got home and left. The ice maker is not screwed at the top allowing it to tip away from the water line and making the water spill. If I turned down the pressure it would be worse.

Kenmore Elite Refrigerator Model 795 79753 900 - We purchased the refrigerator in 2009 and in the past two years the vertical water line on the back of the refrigerator has developed leaks on three separate times usually pinhole leaks where the serviceman and I have seen each time. The last leak damaged our hardwood floor and sub-floor. The third time the leak developed I called Sears service center only to have them tell me they don't service in Anchorage, Alaska when in fact they do. I suspect that the reason they denied me service was because my protection agreement had expired. This seems to be a recurring problem with the Kenmore refrigerator and Sears is very frustrating to deal with along with the so called "elite" product line!

I bought elite Freezer and ref 2 unit in 2007 since then refrigerator model 25344723107 start leaking water to the floor and rust all over inside covers. Serviceman could not repair it because model number is erased in unit door. I don't recommend this unit to anyone.

One refrigerator was on recall, but we knew nothing about it. Even the service man said he was unaware of the recall. It took months to have it repaired. We moved and bought a new refrigerator. Our new fridge had problems with icing up in the bottom freezer. We took care of that problem and now months later it will not keep anything cool in the main part of the fridge. The fridge is 2 years old. Very frustrating. Model number 596 699 52011.

I purchased a $2000 Kenmore 3-door bottom fridge, Model# 79571304012, manufacture date of 2011.12. About 3 months after the warranty ran out, we noticed a loud noise coming from the freezer. We noticed a large ice buildup along the back wall. We knocked it off and the noise stopped. That lasted for a couple of weeks. The noise was back along with the ice buildup. Tried this a few more times over the next month or two. Then, the noise got really loud and we noticed that the freezer wasn't cooling properly. We then noted that after the ice was removed once again, the freezer was doing okay, but the refrigerator was getting warm. Well, by the next day, we lost all of our food and it was not working at all. We called a repairman and he charged us $250 to remove the door and replace some part. Now, one year later, it has started this same cycle - DO NOT BUY THIS! It is roomy and nice, but this has been a headache!!!

In September of 2012 we bought a new Kenmore refrigerator from Sears. In less than a year we noticed severe ice build up on the back panel of the bottom freezer. We contacted service who sent someone out. He did nothing other than tell us that maybe the door was left ajar, or that we basically open the refrigerator too much! Really?!! It's never been a problem with any past refrigerator. This was August and he said once the weather got less humid it would probably slowly disappear. Well we waited and it didn't and how convenient and cost saving for Sears....it went off warranty! Now it's added a new problem to go along with the ice build up. A loud noise probably coming from the evaporator fan motor from what I have read online.

Since 10-25-2011, I have had seven service calls on my Refrigerator, five calls made since 5-2-2014, the latest calls was made today. Technician installed a new control board. When I returned home tonight, the panel showed EE/FF, needless to say I will have to call sears again. I went to the Cerritos store to request a replacement Refrigerator but I was told they could only give me $500.00 toward the purchase of a new Refrigerator. I have the bottom mounted Kenmore elite, purchased two years & eight months ago.

My Kenmore/LG frig is less than two years old and the light switch for the frig is not working correctly. It stays off most of the time. Had an independent repairman look at it today and he will try to get a part to fix it. He said he just had a lady whose Kenmore/LG frig melted everything in her frig because that light stayed on all of the time. Sears is aware of these defective parts ad have taken no responsibility to correct the problem. Now that Kenmore is made by LG, they should be taken off the market.

I've had my Kenmore Elite refrigerator (model # 795.72053-112) for 18 months. It's broken down 5 times. They can't seem to fix it and they won't replace it. (Apparently, if they don't change out a part, it doesn't count). I think ice is building up behind the unit.

This is a follow-up to an earlier description of our problem with a Kenmore Elite bottom freezer refrigerator, purchased at a local Sears store in 2008. The prefix of 795 in the model number indicates, according to my extensive research, that LG manufactures this refrigerator. I just received notification, written in extremely poor English, that LG flatly denies manufacturing this refrigerator. They pass the buck to Kenmore. Since experiencing our problem starting last weekend, I have seen numerous references to this problem of the light staying on in the refrigerator section - getting so hot that it fries the surrounding area. I don't care about the food we lost, but I do get angry at the loss of a newly purchased bottle of $200 insulin (which was on the top shelf near the lights that were intensely hot) which I paid cash for because it's not covered by insurance.

Last weekend we noticed that the light in our LG manufactured (purchased 6 years ago at Sears under the Kenmore Elite name) bottom freezer refrigerator was staying on until it got too hot and shut down the top part of the refrigerator. The top part of the refrig. was so hot that it not only destroyed all the food there, but a newly purchased $200 bottle of insulin (not covered under any kind of insurance). I could smell the overheated light unit and immediately shut down the refrig. and unplugged it. I am paranoid about potential fires and wanted to avoid one until a repair person could check out the problem. We could not unscrew the light bulbs as they were too hot and, even after cooling down, were in so tightly that we couldn't get them to budge.

I remember being a kid and my parents had a Kenmore fridge that was solid as a rock. Sears was the epitome of top notch service for their appliances and tools. Sad to say, no more... My Kenmore fridge has broken several times. One time, under warranty, their c/s center was having me to troubleshooting and repair it myself over the phone. Seriously? It has had several problems and I am not happy with it. The ice maker constantly gets stuck. Now, a small plastic piece (# 1 on attached diagram) broke off and they say that part is not "serviceable". They want me to REPLACE THE ENTIRE DOOR for $ 750.00 and the old door can end up in a landfill on account of a piece of plastic that they can't or won't sell. I am very disappointed and dissatisfied with Sears, Kenmore and their overall service strategy. Never again will I step foot in one of their stores.

Kenmore Elite model 795-77573600 - Spent good money on top of the line (so we thought) refrigerator from Sears. Bought it in 2006 and in 2010 experience the same problem many people had with the light staying on and melting food, etc... Was very hot inside. Went through hoops to get Sears to pay for it after intensive research on internet let me know this was not a rare problem! But at first they wanted me to pay for it all... Okay, then in 2013 found out it was leaky on our hardwood floor. Similar to another complaint I saw, the lines leading up to ice maker were absolute brittle and cracked... We saved repair costs and handled the repairs ourselves. Fast forward to present time, April 2014... More leaks.. Can see drips underneath refrigerator, has warped our hardwood floor & it's 10pm fri night... Not optimistic on getting answers this weekend.... Very upset and will never buy from Sears/Kenmore again....

I had purchased a Kenmore fridge in June 2012, took delivery in December 2012 and began using it then. After using it for 1 month, I emptied it, turned it off for 4 months and went on vacation. Returned back and turned the fridge on with no issues. I was advised to leave the fridge running while we were on another trip in January 2014 but found that our fridge's compressor had failed during our 2 month absence. I am guessing it failed early after I left, because when I returned on March 20, 2014, I found some of the items in the fridge had spoiled. In all, this fridge was only in operation for less than 11 months theoretically, and possibly only 9 months.

Kenmore Coldspot Model # 106-62152110 - I have had Kenmore appliances all my life and never have I had one go belly up in less than 3 years, most lasted 20 years or more. We bought a side by side, a stand up freezer and an extra refrigerator for our pantry, which was the last one we bought and it was 11/11. About 2 months ago it began not cooling right and had to be turned up and even then the freezer was not freezing. Ice cream was like milk and things in the refrigerator spoiled. We live out of town, 40 miles to Costco, so like to avoid that trip by having this extra appliance.

We bought our Kenmore Elite Model #795 72052 112 on Feb 23, 2013 and guess when our fridge develops a problem -- of course, one month exactly after the warranty expires. Apparently, we have the same problem as several others - the ice maker fan is not working and we get the ER F1 on the display panel. It melted the ice and it dripped on our laminate flooring creating more problems.

I purchased a bottom-freezer Kenmore refrig. in April 2013 that has needed 7 service calls. The doors didn't close right, there was frost in the freezer (3 different times), the light switch was broken, etc. We now have frost again and need a new gasket. The latest appointment was scheduled contingent on receiving the new gasket. 10 days after I reported frost in the freezer for a second time. The technician claimed to have aligned the doors, but I can open the top door with one finger, and the freezer door isn't aligned with the top. Everything in the freezer is covered in a thick layer of frost.

My refrigerator defrost for no reason. The drain pan is not removable!!!! There is blood in the drain pan and you cannot remove or reach to clean it. The smell is disgusting! The user manual mention automatic defrost but I can't figure out when and why it will happen. I lost the content of my refrigerator and with this smell might lose the whole appliance. It is only 2 years old!!! I will never buy Kenmore again. I tried to phone but with the automated service couldn't get any help!

Ordered this refrig on sale at Sears store in Hawaii. Refrigerator door did not close by itself. There was much frost on the inside left of the refrig. as well as moisture on top of the refrig/freezer top. Tech came out and declared it as damaged--to be scrapped because the doors did not meet properly. My hard-boiled eggs froze inside the refrig. Tech told me to not put things on the left side of the refrig such as eggs. We waited 3 months to get a replacement. The only reason I got a replacement is because I kept out one rack for the door of the refrigerator and a shelf from the first refrigerator. You CANNOT adjust the shelves. They are fixed. We had 5" or so between one shelf and the other.

To wash the inside of refrigerator I removed crisper drawers fairly easily (had a little problem getting them out). When trying to get them back in, they won't go in. I worked with it for 2 hrs. I even stood the drawer on the counter and tried to attach the shelf to the drawer. The refrigerator itself works Wonderfully (hard to get a new water filter... any ideas?). I just can't get the drawers back in. I did it a couple times before and it was very tricky, but neither me nor my wife can get it back in this time. Satisfied, but not happy until I get this figured out.

We bought a really expensive, top of the line, Kenmore Refrigerator 7 years ago. The kind with the display on the front that lets us specify how many oz/cups of water to dispense, etc. Recently the whole front display stopped working. We also have a valid warranty. After waiting two months and 3 visits from the repairman, we're told they cannot fix our display on our refrigerator. They could fix it if we had a black refrigerator, but they no longer make that part in white to go on a white refrigerator (They did offer to put the black part onto our white refrigerator which takes up a substantial part of the front and would look ridiculous to have a white + black refrigerator in our all white kitchen).

Approximately Nov 10th of 2013, we noticed an "RF error" on the readout on our refrigerator and our food inside was all 40*. We had purchased a home warranty when we purchased the house so we called Old Republic and reported the problem. On the 12th a repairman from BJ Appliance Service came out and said he was afraid to do anything because he wasn't sure that it wasn't in the sealed part of the refrigerator which is under a ten year warranty so he would report back to Old Republic.

We purchased a Kenmore Fridge french door with bottom freezer in 2010, Model # 795.78406.804, Serial # 0004MRHR19777, Mfg. Date 2010.04. To date, we have had 5 occurrences of the fridge portion turning off. No light, no error code, no cooling, just shut off. The first event happened sometime during the spring of 2011 while we were away from home. Lost complete contents of the fridge. Called Sears repair (note: no longer under warranty) and had the controller/computer board replaced at $350 plus labor. Thankfully bought extended service plan because 8 months later the same thing happened..... again replaced same board. This failure action continued a couple of times over the next few months and we were told by service to unplug the unit for about 5 minutes and it would restart. It did!!!

Kenmore Elite Trio Model #795.77543600 Manufactured 2007 Freezer Broken with Error code ER FF = freezer fan not running!! This means you will lose all food in the fridge and freezer within 24 hours!! My husband, aircraft mechanic, dismantled the fan (behind a freezer back panel inside, quite difficult). The new fan gave us same error code and we tested old fan at this point which was still functioning, just Not in the freezer, which meant the motherboard control panel is burnt. Motherboard to be replaced tomorrow. I have since finding our issue and error code read multiple complaints on this refrigerators very poor freezer design and function. Sears has not been helpful to compensate as it is past its warranty. Does anyone remember when major appliances lasted 20+ years?!!

13 months after purchasing this expensive refrigerator and 1 month after the warranty ran out, the entire computer circuitry has to be replaced. Oh, and the ice maker has yet to work correctly. So, Sears' answer? Buy a $279 warranty and we'll come out on February 10, 2014 to fix your refrigerator. If it costs more than $500 to fix, I have to pay the difference. Unbelievable!

Sears swapped out the junk Kenmore for an upgraded Samsung for which I paid the difference in price. Very happy with the Samsung.

I purchased my refrigerator from Sears in 2009. In the first year, I experienced the inside light not turning off and melting the cover to the lights. I am well out of warranty now, and my fridge stopped making anything cold. No error codes or signals, opened my fridge and freezer to puddles of cesspool of muck. It appears as though everything is fine from the outside. Apparently I need a new condenser. I have had nothing but countless strange problems with my fridge, hindsight is 20/20 now. I would NEVER purchase another from Sears or Kenmore. Expensive pile of chrome junk, paperweight at best.

My letter to sears customer service: I am writing to you today to express my sincere displeasure with the quality of customer service I have received from Sears. As you are probably aware, I purchased a new, top of the line Kenmore Elite refrigerator from my local Sears store in May of 2012. Since then, this refrigerator has stopped working twice. Both times I called Sears to repair it and both times I was told it needed a new PCB (part number EBR 73093602) and a new Duct assembly (part number ADJ 73252202). The first service call was covered by the manufacturer's 1 year warranty, the more recent call was not.

Please all of you that have had problems with the Kenmore Elites, call their Kenmore manufacturer complaints department at 877-878-3687. The more people that call and complain about these fridges, the more likely we are to get the darned things recalled. I know they have different models, but mine is 795.713.02.012 and at least 3 other similar models have had the same fan/icemaker/condenser problem with icing over, loud fan noises and the icemaker not functioning. Unfortunately for me, the last tech replaced the icemaker but didn't note it in our file. He used a hair dryer to defrost the coils and told us to do it ourselves instead of waiting on service.

Our refrigerator was professionally installed in 2007. On a Spring 2013 morning I opened the refrigerator door to find our food hot & a "burning" smell. The interior light had melted the light fixture. A repair person was not available for several weeks. We removed the light bulb. A repair was made. Interesting that a recall had been made. We had no notification. We did have to pay for the service call. Early in December, I noticed that our hardwood floor in front of the refrigerator seemed to be warping in areas. We pulled the refrig away from the wall to find that water damage had occurred behind it. Thankfully, a plumber responded to an emergency call. The water line for the water dispenser & ice cube maker had hardened & cracked. So any time either was used, water sprayed on the floor. At this time we are drying out the floor. We will not use the water features again. I would never buy a Kenmore product again.

My refrigerator is less than two years old and last spring the drawer in the freezer started falling off the sliders. They want to charge me $80 just to come look at it. Now the ice maker is shooting water all over my freezer and freezes the door shut. I bought Kenmore because I thought they were quality appliances. Never will I buy anything from them or Sears again!

I will never buy another Kenmore product again. I purchased a home in 2003 that had a somewhat small old Westinghouse fridge that I used for 7 years without issue. I bought a Kenmore Top Freezer Refrigerator 18.2 cu. ft. 68882 from Sears when I had some extra money during a sale for an upgrade in 2011. 2 years later it stops cooling and there's only a one year limited warranty! A one year limited warranty on a $600.00 fridge? Kenmore does not stand behind their cheap products. They want you to purchase the additional expensive coverage or be screwed when one of their cheap parts stops working. And believe me they will stop working!

I too spent my hard earned dollars to purchase a Kenmore bottom mount refrigerator. Within two years of purchase it began leaking water onto my kitchen floor. Not only is this problematic in terms of actually having cold storage for our food but a hazard. Having been unaware of the problem, I took a major dive on the kitchen floor when I slid in the puddle of water. One more reason to BEWARE of purchasing from Sears. Seems like Sears will not change their irresponsible practices until a law suit forces them to do so.

I purchased this $2300 refrigerator in 2011. It has had one repair already and is scheduled for another repair this month. During this repair, the man stated the "dryer" unit failed. He repaired that and then stated that the computer board may need to be replaced as well; he did not do that, as it reset. Well, that was wrong as the freezer continued to not be as cold as it should. We go out of town for 2 weeks and the entire unit lost its cooling power. Get this... The temperature rose to 80 in the inner cabinet as well as the freezer so I had to remove all food and try to clean out the smell.

In July and September my refrigerator was repaired because it wasn't maintaining proper temperatures. Right now (6 Nov) I cannot get the freezer to get below 10 degrees. It is so painful to take everything out of the refrigerator.

Purchased this "Elite" using that term loosely here only 2 years ago from Sears. Yesterday it just went completely dead. Called Sears and after punching in about 50 numbers for the proper service I was disconnected. Wonderful experience and customer service. Called a couple appliance repair companies and it looks like a bad "mother board" electronic related. After seeing many other poor reviews on this product, I will never buy Kenmore again...EVER!!

Finally after working through the layers of shields they put up i finally got to talk to someone that understood Kenmore's warranty. It shouldn't be this hard. If they would train all their employees the same and give them all the information needed to help their customers i'm sure they would have happy customers.

Kenmore Elite Refrigerator Model 795.75559401 - The two 1/4" plastic lines on the back that carry water to the ice maker and water dispenser have gone completely brittle and cracked. The water has done extensive damage to our cabinets and floor. The unit was purchased in 2005 and professionally installed. There is no way these lines should be brittle to the touch at this point.

I bought Kenmore Refrigerator, 795692902, on May 2012. The warranty elapsed six months ago. The freezer works fine but the Refrigerator below is cool. I called a repair person. He diagnosed the problem as being a computer board for the Refrigerator is bad. He said the Refrigerator is too new to have that kind of problem.. I would not buy any Kenmore product again.

We have a 5 year old Kenmore refrigerator and twice in the past 4 months the water line that's attached to the fridge has developed a crack lengthwise along the line causing extensive flooding in our house since we weren't home either time it happened. Our plumber has ruled out any problem with the connector that connects the line to the external water supply braided hose. The plumber is convinced that Sears received a bad batch of 1/4" lines when they assembled these units.

I purchased this in 2007 and in the last couple of months, the freezer has stopped working properly. I called Sears. Repairman came out and said I need compressor. While he was here, he checked it and claimed to find a bent fan or something that should have been blowing on compressor. He said he corrected that and that freezer should be cooling better within 24 hours. $72 wasted. You guessed it. Freezer went downhill, followed by refrigerator which was working properly. About a year ago I went through lighting problem and had outside vendor replace digital display unit. I did not know it was a major consumer issue. I am now looking at refrigerators and don't know which way to go. I went out and bought a big cooler.

My husband and I bought a Kenmore Elite refrigerator in October 2011. At the same time we also bought a stove, microwave, and dishwasher all Kenmore appliances. In December of that year our refrigerator started giving us an ER 1F error. We called and they sent a repairman out to look at it. They told us it was the ice maker blower motor. They replaced it and it was working fine. About 4 months later the same error occurred. They came back out and replaced the ice maker blower motor and the circuit board control that was suppose to fix the problem. It went out again and we tried to get them to replace the refrigerator but they wouldn't.

We purchased a 795-783402.804 under the Kenmore name for our summer home in May 31, 2010. We only use the refrigerator/freezer from May to October. The first year that we came back and opened up, we could not get the refrigerator to work. ERR was the reading where the temperature should have been displayed. I contacted Sears and they informed me that my warranty had just run out. In my defense, it took several weeks to have the repairman come to our area. Then after both my husband and I took off from work and drove the two hours so that we could be here when he arrived, he never showed. We had to again set up another appt. and that is when the repairman said the design of the bottom drawer freezer was a bad design and we had to make sure we closed it from the exact center or the fan would not work properly. This lasted about one month before the same thing happened.

My beautiful Kenmore Elite Bottom drawer refrigerator died suddenly a week and a half ago. It was 5 1/2 years old and I came home from shopping to find the freezer had turned into a pool of water. Two repairmen and dozens of hours shopping around, reading reviews, talking to repairmen on the phone and salesmen at various stores I've come to realize that no average priced refrigerator made today is expected to last more than 7-12 years at best and though 5 years is a little short, it's not all that uncommon. Kenmore refrigerators are made by various other companies... Whirlpool mostly, though mine was made by Amana. We've looked at the wonderfully rated LGs and Samsungs only to back off when reading other reviews full of complaints about electronic failures and shoddy workmanship.

I purchased a Kenmore refrigerator in 2008. A couple of weeks ago, I noticed that the ice was taking days to freeze and the ice cream was defrosting. I called service and was told that my 1-year warranty had expired and I had two options: purchase an extended 1-yr warranty for $298.00 and the repair would be free, or call service which would cost $109 to diagnose the problem and approx $300+ to repair (based loosely on the symptoms I described).

I bought an entire kitchen of Kenmore Elite top-of-the-line appliances in March 2009. My refrigerator has been nothing but problems since I bought it. It had issues with freezing everything, fruit, milk, meat, anything inside, it would freeze, and Sears came out 3 times, with 3 different fixes. Finally, one of them worked. All were covered under warranty. Then, the motherboard in the fridge went out. Sears came out and fixed that. Last year, a month out of my 3-year extended warranty, the motherboard of the fridge went out again. I called Sears, they would not warranty something they replaced, so not wanting to give them anymore of my money, I called another repair company to fix it.

Had the appliance (Kenmore Elite) for 6 months when ice maker had to be replaced. Now I have an ER 1F error code. No ice is being made and water is dripping down and freezing in the drawer freezer. I am quite disappointed. It appears the appliances are made so that you must call for repairs on a regular basis. My dishwasher from Sears is another story.

I bought this refrigerator in December 2012, along with a gas range which has been serviced, already, too. The refrigerator door will not close and the thermostat went out. I always get the extended warranty. My parents taught me that. They have not had to buy a TV in over 20 years due to extended warranties. When parts aren't available, new. The door, per the repairman was not covered under the warranty because our abuse caused it. HELLO!! I was sitting at the dining room table and I saw the light shining. Thinking someone had forgotten to close the door, I closed it. I could hear the seal and it popped open again. IT’S NEW!! Why should a thermostat go out on a new refrigerator or the door not shut or stay shut!!! What's worse, we have always bought Sears appliances.

Kenmore Refrigerator, PURE JUNK--Model # 795.76204.901. May 2013, we had to replace a "fresh tray" (slide-out drawer) because a part cracked and fell off. Then, a few days ago, a door tray fractured on the bottom, making it useless. Last night, my wife opened the door, obtained a milk carton from the larger door rack when it fell off, spilling all contents on the floor. One glass bottle shattered when it hit our tile floor creating a huge mess. I would advise consumers to not buy a Kenmore refrigerator. They used to be a reliable, high-quality appliance, but no more. Bet they're manufactured in China.

I bought a 3-door Kenmore (made by LG) top-of-the-line 31 cubic foot and have the same problem 3 times! They replaced the mother board 3 times and the heater for the defroster. I get an funky error message on the LED display, the water no longer works, the deli bin freezes over and the refrigerator only cools to about 45 or 50 degrees. I'm looking for a Samsung now. Sears Outlet is loaded with the exact same refrigerators.

I purchased a small Kenmore chest freezer. After about a year, I received a notice that the freezer used more electricity than advertised, so a rebate was available. Just yesterday I discovered that, though the green power light was on, the freezer had stopped working and the contents were a fetid mess. I lost hundreds of $$$ in meat, primarily, and lost hours of time cleaning up the mess and determining how to dispose of the contents of the freezer and the freezer itself. Just a total rip-off. Don't waste your money and time.

2006-2007 Kenmore trio 76583: On Friday, a day before houseful of guest (30 people), the freezer was not getting cold and everything was defrosted. Then the next day, the fridge stopped working. We have had issues with food freezing in the fridge and had to throw away a lot of fruits and vegetables. I have an old Amana that is 28 years old and it still works, and paid about $400.00. The Kenmore cost me about $1,800 or more and stops working in 6 years. What kind of junk is Sears selling these days? Always thought that Sears was a good brand, but not anymore.

I purchased a top-of-the-line Kenmore refrigerator in February 2013. On May 26, 2013, after being away for a couple of days, I came home to water on the floor and my refrigerator not working. An error message came up on the display. When I called Kenmore, they told me they couldn't have a repairman out for a couple of days. I lost hundreds of dollars of food. The repairman showed up last night and said it needed over $500 in parts and it would take 10 days to get them. He told us we should buy their extended warranty because he gets a lot of complaints about these new refrigerators that have a lot of electronics. They want over $700 for a four-year warranty. I think I got a lemon and deeply regret buying it. Why would I want to pay $4,000 for a refrigerator that breaks down spoiling all my food and a tremendous inconvenience and then be asked to spend another $700 to make sure the refrigerator works for at least 4 years?! Sears needs to go bankrupt. It is the last thing I will buy from them!

Kenmore 72003 fridge - It broke after only 10 months and won't cool sufficiently. All the food were moved to neighbors' or thrown out or put in tiny dorm fridge bought because Sears said it would be 4 days to come fix it. My amateur guess was the condenser went out. Repairman said that condenser needs to be replaced, but he does not have one! Now it will be another 10 days to get a condenser and come back. I'm not happy with the product or the service. Kenmore used to be a quality product. Am I right?

My refrigerator (Model 795.77569600) displayed this error code last fall which I had fixed in October of 2012. In March of 2013, I had the same problem. Tech support is useless and only wants to send someone to fix it again and at my expense again. They are badly mistaken. I will fix it with a new one made by someone else. Junk, junk, junk!

We purchased a new refrigerator four years ago. Now we need a small part, a motor fan, and it is no longer made or available. Our beautiful (looking) and expensive refrigerator is no longer usable, and we have to buy a new one which we cannot afford. Shame on Sears for discontinuing a part after such a short period of time and not standing behind their appliances; and the service tech was rude to boot. We have always bought Kenmore appliances. Now we will never buy Kenmore appliances, and we will share our story in any way we can.

We purchased all of our appliance for our new home and have had nothing but problems with the icemaker in our Kenmore Elite fridge since the beginning. The ice maker either freezes all the ice together, won't dispense or won't make ice. My husband works on appliances for a living and has had to repair this problem several times. Now, it won't even dispense at all. We had to replace the main board a few months ago also. My parents bought the same fridge as ours right after we did and have had the same problems. And this last year, our friends bought the newer version of the same fridge and are also having the same problem. I know we are out of warranty, but we are very unhappy with this product!

I bought a Kenmore Elite refrigerator in October 2010. Two years later, the door is completely broken. The ice maker stopped working after a year. All produce freezes in the crisper. This is a poorly designed refrigerator. The door spaces are too small to fit more than one or two items. The light hangs into the top shelf and prevents items from fitting there. For some reason, there are bars hanging under the shelves that prevent items from fitting also. All round poorly designed appliance.

On 8/8/2011, I purchased a Kenmore Elite refrigerator model 4602 from Sears. In October of 2012, the ice dispenser caused my circuit breaker to trip and the dispenser stopped working. Of course, you may say I should have purchased insurance, but it seems to me it is ridiculous for a $1000+ appliance to stop working after 14 months. I will never again purchase from Sears or recommend them to my associates.

These units are a separate matched pair, Kenmore Elite ref and freezer. I purchased these units in Jan. 2011 but didn't plug them until Sept. 2011 because I remodeled the kitchen. Neither unit worked properly. From the start, the freezer would not get below 22 deg. The repairs finally got the freezer working. The ref has never gotten below 39 deg. with temp control on 7. The compressor has been replaced, thermostat, the timer and then rechecked at another appointment but it still will not cool. On 24 Nov., it was 48 deg, on the 25th, 42 deg. Today it is 40. deg. I have had at least 7 or 8 appointments for these units.

I purchased a Kenmore Refrigerator Model # 795.78412.800 in the Fall of 2008. The unit had to be unplugged and plugged back in to reset in order for it to work (had to do that at least 5 times since purchase). After a year, the bottom shelf hardware broke and the crisper drawer cracked and had to be repaired (see pictures). In June 2012, an error code came on the freezer door and the icemaker was no longer working! I had a repairman come to look at the problem for a $500.00 fix (we choose not to fix it at this time)! After reading the reviews, it seems if you fix the fan for $500.00, there is still a good chance of it breaking again. This is ridiculous since this unit is less than 5 years old! I think a credit on a new fridge is warranted! I have been a loyal Kenmore buyer over the years but have been severely disappointed with the poor quality of this refrigerator.

I bought a Kenmore apartment size chest freezer in 7/2011 from Kmart. It's October 2012 and this past weekend, it stopped working. I had service come out and was told the compressor needed to be replaced which would cost between $400.00 to $500.00. I paid $202.00 after tax. It only had a 1 year warranty. Shouldn't a freezer last more than a year? I ended up having to buy a new freezer, but not a Kenmore. I'm wondering if this was refurbished.

The plastic on the left side of the center shelf broke and the shelf fell on to the food below. The refrigerator was around two years old. I called Sears - they said to order the shelf and we will credit you $65 back on to your card. I ordered the part online at searsdirectparts.com, Sears’s online store for $111.76. Then, I called back to give the order number so they would credit me back. I was told I had to order through tech support and that they would not give me the credit anyway or would they cancel my order made 5 minutes ago. Bad refrigerator, worse customer service; I was directly lied to. I will never buy Sears again.

I bought Sears Kenmore Elite refrigerator 795.77563600 in 10/2006. It has always had problems with the ice maker, but I've learned to live with it. Today, however, I opened the fridge at lunch time and noticed the smell of burning plastic. The lights had stayed on and melted the plastic light cover. The plastic was dripping down onto food! I tested the door switches to confirm that the doors weren't simply left ajar: 1) Open doors: Fridge beeps and lights on; 2) Open doors + press switch: Fridge stops beeping and lights on; 3) Close doors: Fridge stops beeping (and presumably lights still on). I am happy I caught this during the day! I shudder to think what would have happened if this occurred at night. Kenmore/LG should recall these fridges before they cause a house fire!

I purchased a Sears refrigerator in late August 2010. Of course, it is a Kenmore product. I had my fridge for 22 months in working order. I paid $1,355.98 and for a fridge to last that long is ridiculous! The compressor went in my fridge, which had to be faulty or a lemon. I'm a single mother and that is a lot of money for me to come up with. Unfortunately, I never purchased the extended warranty which at the time was close to $300.00. I lost $200.00 at least of food in my fridge and to repair my fridge will cost me $400.00 for the part and $300.00 for the service. Unbelievable that Kenmore and anyone working at Sears can stand behind this product and actually write on their invoice, "The brands you want at the store you trust."

We purchased this refrigerator (Kenmore Refrigerator Model 970-420423) on April 26, 2012, and it is the noisiest fridge I've ever seen. The motors keep constantly running. Apparently, it has 3 motors in it, and with requiring so much pressure, every time we open the fridge portion, the top freezer pops open and often. It doesn't close completely, leaving a gap of about 1/4". If a person is gone all day, they can easily find that the freezer section has been open 1/4" all day. We're so dissatisfied with our purchase and because it takes awhile to realize its problems, Sears would only send a repairman out to check it out. He says the material they use to insulate the fridges now does not do anything to soundproof them. He gave the reasons for the freezer door popping open which doesn't help us any. We're very sorry we purchased from Sears. We won't trust them again. This product is supposed to be made by Maytag, so, watch out.

Kenmore side-by-side refrigerator model #795-5102 - I purchased this refrigerator in October 2010. I just now noticed that a crack in the inside wall going from the back of the freezer to the front. I was told that I could get a $500 credit if it was decided that it was a workmanship defect. The refrigerator is like in a new condition. I'm very angry and dissatisfied with Sears. The refrigerator cost over $1000. What do they think $500 will do for a new fridge? My last fridge lasted me over 10 years, not less than 2. No remedy to this. Sears is not what they used to be. I will never buy anything from them again.

I bought it (Model 65633) on 10/24/04 and have had the repairman out here at least 10 times. Now it is not cooling and ESP is saying it is the lines in the freezer and they will not fix them. We have a refrigerator in the garage for the last twenty years which my husband grew up with and it has never had a repair. There is no quality to your product and we will never buy a Kenmore again. I have told family and people who come over the same. What is wrong with your product? Initially, we were using A&E Repair at 800-905-9509 recommended by Sears. Thanks to them, the ice maker still does not work.

The model number of these two Kenmore refrigerators is 106 71194101; S/N for the one in our kitchen is EM2815239, the S/N for the one in our basement is EM3413223. The refrigerator in our kitchen started depositing water in the cabinet area, coming out of the tower. I placed a container under the tower to catch the water and this continued for a week, when we finally called the service department. The service representative knew immediately what was wrong with the refrigerator. He said it was frozen up and was depositing the water that should be going into the defrost pan into the cabinet area via the tower. He said it was a faulty design of this particular model refrigerator. He tore the entire freezer area apart and there was ice accumulated on the coils and under the bottom pan of the freezer area. This cost us $140 (a senior discount).

I own a Kenmore Elite Trio French door refrigerator and the large glass shelve shattered in little pieces when I went to clean it under water. This is the second same type of fridge I owned and the problem is that the freezer keeps freezing up and then defrosting to the point that even the food gets defrosted. The ice maker freezes up and stops making ice. The ice melts down, then freezes up to one block of ice. This is a $2,000 purchase and it is the second one that I have owned. The first one was left behind when I sold my home and I only experienced it for five months as I had to move.

In 2011, I purchased a Kenmore side-by-side refrigerator (stock #46-54789) from Sears, for my elderly parents. The ice maker and dispenser are extremely poorly designed. Ice chucks drop inside the unit on its own; shaved and crushed ice falls to the floor, outside the unit each time used, causing my 77-year-old mother to wipe hardwood floors each time the ice maker is used. Chute appears to be too short, was not designed to have ice go directly into a glass/cup, therefore ice dispenses everywhere outside the glass, on to floor, well of unit, and shoots sometimes on to countertop across of unit. The Sears repairman says there is nothing they can do.

We purchased a Kenmore Stainless door side by side refrigerator from Sears.com. They delivered five units before we finally got one acceptable. Not right just acceptable. The bodies of the units were so out of square, one door would be between a half to one inch higher or lower than the other and there was dried expanding spray foam sticking out up to three inches past the metal front plate. The real bad part about it was as long as the refrigerator was all packed up with the foam shipping blocks and strapped down, it looked fine. They would get it in the house, start unpacking it and that's when everything would go to hell. We eventually found out that the model we purchased manufacturing facility had been moved to Mexico. We purchased it in 2009 and because of all the problems we had, Sears gave us a five-year parts and labor extended warranty that we have had to use frequently.

I bought two refrigerators, two stoves, an above stove microwave and a dishwasher from Sears nine years ago. I have had problems with every single appliance. I have spent an additional amount of about $1,000 in repair parts and labor. I was under the understanding that Kenmore was one of the best brands to buy because of my past experience. I replaced several Kenmore appliances because they were 30 years old and inefficient, not because they quit working. If you would like a detailed description of the parts that I have had to replace then feel free to contact me. I will never buy Kenmore again and have suggested to everyone I know to follow my lead and to not have to go through what I have had to endure. I spent over $3,000 on these appliances and have had to put money into every single unit. So much for the Kenmore name.

I purchased my Kenmore Elite (Whirlpool) brand new in 2006. Two weeks ago, the refrigerator became hot and stopped cooling. I called Sears out to check the refrigerator and I was told the evaporator was gone and it would cost approximately $698.00 to repair. I was shocked and dismayed because I have not had the refrigerator a long time and that is a lot of money to pay for repairs.

I purchased a black Kenmore refrigerator (model #795.75319.900) in 4/2010. I had to call for a service repair on 5/20/2010, because frost had built up in the freezer and the food in the refrigerator was not getting cold and the water dispenser would continue to flow after the cup was removed from the door. A repair person came out and fixed the problem, stated ice had built up in the panel behind the freezer so cold air was not flowing into the refrigerator area. I forget what he said the problem with the dispenser was due to.

Inside lights continually burning. Entire unit exploded, hanging by the wires, melted plastic, black residue inside doors and on seals. If you have this problem call, Sears recall department, 800-659-7026 x 17690.

I purchased a unit on 12/18/2006. I experienced light melting and paid for repairs and loss of food. Now the water hose has burst and caused flooding in the kitchen and into my family room. I have always thought of Kenmore as being superior in appliances, but I am now totally disappointed in your product reliability. I understand this unit is under recall and I have applied for the class action suit, but now I am looking at replacing flooring and carpet due to faulty manufacturing.

We purchased an LG refrigerator through Sears under Kenmore name with model number 795.71309.011. Fridge is under warranty for only one more week, and the top portion stopped working. Service man told us today that this is a problem with this model's bottom drawer design, because you think it is closed but it is open enough to cause a frost problem that freezes the fan. It appears to be a similar problem to other LG refrigerators that have been recalled and the fan can be a fire hazard.

I purchased model 75523 bottom freezer Kenmore refrigerator on 11/26/2004. It has been serviced three times not including the recent service, which concluded the compressor was blown. Now what? Does Sears have any program set up for such failures of their appliances? I can't afford to replace this 7 year old fridge, what alternatives are available to consumers? Please let me no the next action in order to amend this problem. Thank You.

We had another problem back in November of 2012 with this Kenmore Elite and since they did not have the part needed for this repair the refrigerator was replaced with a new one by Sears at no charge. We were given an amount equal to the purchase price of the 2003 model to buy any refrigerator at Sears. Due to a sale on Black Friday we were able to get a very nice replacement at no additional cost. The Service Smart Protection Agreement we purchased helped to make this possible. Needless to say, we are very pleased with Sears and their protection plans.

Our side by side Kenmore refrigerator, serial no. 253.44503609 came with our condo, probably purchased in 2007 but maybe 2008 when we purchased the condo. Last year, we discovered a rust spot on the exterior back panel behind the freezer side and a large amount of condensation. The interior was working fine but clearly it was just a matter of time before the rust would eat through the paneling and cause a hole making interior cooling inefficient if impossible.

I purchased a Kenmore Elite Refrigerator Model Number 795.5107. We've had the refrigerator replaced 3 times, and each time, we have the same indentations on the freezer side door panel. The refrigerator is stainless steel. The first time we had it delivered, we thought the delivery crew had damaged it. Upon receiving the second refrigerator, we saw the same indentations on the door panel. Third time is not a charm. We still have the same refrigerator. Sears has only offered to send me another one. I've asked that they inform the manufacturer that they are producing damaged panels and they have yet to remedy the problem. I paid good money for a damaged refrigerator.

We purchased a Kenmore French door refrigerator from Sears, model 795.77316600, made by LG. We have had nothing but problems with it since the first day. Doors have been replaced twice. The light would not turn off the first day we owned it and melted the cover.

Kenmore Elite Kenmore refrigerator (Model number 59676522500) required frequent service calls. It would have been nice if the repairmen told us that they were repairing the same part over and over again. It is a horrible design flaw. The copper tubing that goes from the compressor to the evaporator runs through the drain pan. The moisture corrodes the tubing causing loss of Freon. The repair is expensive (Sears wanted $900). If we had known the other four repairs were caused by this design flaw, we would have continued the extended service plan which had expired shortly after the last repair. So, this $2,000 refrigerator wasn't built to last even a year. It was repair every year since purchase. It is now 5.8 years old and needed to be repaired again. You'd think they would fix the problem, not just put band aids on it.

The ice maker water line from my Kenmore refrigerator 7425, unknown to me, had a crimp in it when installed and after 4 years developed a small hole. The water leaked under my kitchen cabinets, causing thousands of dollars in replacement costs. At the outset of the leak, there was no visible evidence since the water spread out toward the back of the cabinets. According to my plumber, the crimp was there when the refrigerator was new and installed that way. This refrigerator was rated highly by Consumer Reports and might be a good refrigerator if it wasn't for the shoddy parts and attention from installers.

The lights in the refrigerator compartment would not shut off and it is starting to overheat and smell like burning plastic or wires. I placed a call to Sears for service and was told initially that the issue would not be covered. I explained to the representative that this could have been a serious problem resulting in property loss or death if a fire resulted. I told them that I had noticed many other complaints posted on the Internet referring to the same issue.

My Kenmore refrigerator freezes food and insulin even when its thermostat is set as 40 degrees. I have had several repair calls and appointments on this since it was bought in 2009 and this issue is still not resolved. The Customer Service department has told me that my warranty is invalid (which it is not). The customer service today went as far as hanging up on my husband while he was complaining about our refrigerator problem, freezing his insulin.

Five years ago, I purchased a Kenmore Elite refrigerator model # 25344393407 and now I have discovered cracks in the lining of both the freezer and refrigerator compartments.

I own Kenmore Elite three door refrigerator. The light would not shut off inside. And the melted plastic in above the light housing bulb exploded because it was so hot. I called customer service. I was told that even though there are many complaints for the same problem, I had to pay for repairs. I unplugged the light and have to live with this until I can afford another refrigerator.

We purchased a Kenmore refrigerator several weeks ago, and the ice coming out of the ice maker had a horrible chemical taste. A Sears repairman came out to check it (it took weeks for him to come), but he could not find anything wrong. He sent us a new ice maker, which we installed ourselves, but this did not solve the problem. The ice still tasted awful, like gasoline. I called Sears again, and they sent a different person out. He did not know what was wrong, either. He took the water filter out and told us to see if that made a difference after a few days. Yes, that did solve the problem; the ice now tastes normal.

Two years ago, I bought a Sears Kenmore Side-by-Side Refrigerator, Model 106.58144.801. When it was under warranty, the repairman had to come out 4 times to fix the ice-maker! The technician told me Sears will only come out so many times when it is under warranty, and then, they won't honor the warranty any more. Now, after only two years it stopped making ice totally and I had to replace the whole ice-maker. It should last more than two years! Poor engineering to say the least. Sears needs to apply pressure to Whirlpool to correct the problem with their products, or refuse to do business with them. As it stands, Sears benefits from the shoddy workmanship by selling parts, but in the long run people will stop buying the products at Sears as they will have lost faith in them. I replaced the ice-maker from a local vendor -- not Sears! I will not buy major appliances from Sears any more.

On 21 August 2011, we returned home from after a weekend away and noticed that our Sears Kenmore refrigerator (Model: 71309) was not working at all. We have purchased this appliance in June of 2009 with a three year extended warranty. We assumed that since the manufacturer warranties the appliance for the first year, our protection would begin once that ended. Clearly, we were misinformed at the time of our purchase. The entire contents of the freezer/refrigerator were lost.

Kenmore refrigerator 2007 (manufactured by LG) malfunctioned when the inside lights did not go off upon closing the doors. Heat buildup caused the control panel encasement to explode off its binding and heat from the bulbs scorched the light bulb receptacle and melted the butter inside the butter enclosure, and sent it down the whole side of the door. A dog can container was actually hot to the touch from this and the unit had to be unplugged because the bulbs (from the heat) melded to the unit. A fire would definitely have ignited had I not opened the door when I did.

I bought a brand new Kenmore 795 silver front, freezer top/fridge bottom unit in June, fully warrantied. It went out today (quit cooling) and they not only don't seem concerned about such a quick malfunction, they say they don't work on Sundays, are booked on Monday, and can't get out until Tuesday. It's very frustrating to lose a week's worth of groceries when the warranty proclaims "Call anytime, day or night." This is something to consider before buying from Sears or Kenmore.

We purchased a Kenmore side-by-side refrigerator with the ice maker and water dispenser in the door and freezer on bottom in 2006. Within less than a year, we had to have the ice maker fixed. A year after that, we had the same problem--we had to pay for it then.

I had the same issue as the other complainants. I bought a Kenmore refrigerator in 2008. Four weeks ago, the compressor went out. It took two weeks to get someone from Sears to come out and evaluate the fridge. After this, it took 10 additional days for someone to come out and repair it.

I bought a narrow depth Kenmore Elite refrigerator in 2004. It was a $2200 fridge because of its size. I removed all of the shelves to clean it last night. It has little cracks all over the back, inside wall! Why would this happen? Is there a recall?

I purchased a brand new Kenmore refrigerator/freezer (model 795-69976-902), in April 2010. The freezer over freezes and the fridge is hot. I have had to throw away three refrigerators full of food since then. The first repair was done in August 2010 when the technician put in a new computer panel in the freezer. They had to come back again in September 23, 2010 for the same problem. This time they ordered a computer panel for the refrigerator. They came back again on October 10, 2010 to put on the part. That is a lot of time without a working fridge. Now it is August of 2011, and the same problem. The fridge is 55 degrees; all the food goes in the trashn, and the freezer is freezer burned. I replaced a 20 year old unit that I had no problems with! Today I have yet another service call for the same problem. I want a new refrigerator so that I can be more assured that it will actually work! I know I have a lemon, so I want a new one!

I purchased this refrigerator right after Christmas last year when our refrigerator died. First thing I didn't like was that I had to wait nearly a week for delivery. I wasn't really happy with the layout of it after delivery, but figured I could live with it. Then as soon as the weather started warming up, we noticed the freezer foods had a "wet" feel and ice was sticking together. Upon examination, my son discovered when the cold section door was closed, the freezer door popped open! Most of the time it would close on its own but occasionally it didn't. I was glad I had paid for a Master Service Agreement with the purchase!

I purchased a Kenmore Elite side by side refrigerator in December 2007 for over $1100 as well as other Kenmore appliances based on reputation and reliability reports. Just yesterday--about 3 1/2 years later--the temperature control went out. The technician said the main control board had gone out and required replacement: total parts & labor comes to $450, just less than half of the original cost. The refrigerator is no longer under warranty but it seems to me that a company such as Sears that "claims" to back up their products (e.g., Kenmore) would at least admit that this is a little unusual for a high end product. I complained that this is unacceptable to have such a major problem so soon.

I have a $1500 Kenmore refrigerator that I have had problems with since day 1. It will only produce 90 ice cubes per 24 hour period!!!!!!!! There are five of us living in Phoenix, Arizona and it is currently 109 degrees outside! You have got to be kidding with us only being allowed to have 18 ice cubes apiece per day!!!!!!!!!!!!!!!!!

I purchased a Kenmore fridge four years ago, from Sears. On June 17, 2011, we smelled something electrical burning. After checking all outlets, my husband open the fridge only to find that something exploded at the back of the freezer (maybe the coolant). We contacted Sears, only to find out that the warranty has expired.

I purchased one of the top of the line Kenmore refrigerators, paid over $1000.00 in Feb. 2010. A few months later, I noticed it wasn't cooling like it should be, so I called and had service come out and check it. He couldn't find anything wrong. I later noticed water was leaking into the freezer from the vent in the back, and freezing. I had repair come again. He couldn't figure out why it was leaking, so he decided to replace the "motherboard", it was ordered and installed. The repairman told me I shouldn't have anymore problems since the motherboard was replaced. The same thing happened again, it's not cooling properly, and there is water leaking into freezer again.

Our Kenmore Elite Trio Refrigerator, model number 59676593600 (Amana), is stuck in defrost mode for the third time. Sears replaced touchpad twice, defrost sensor, therm sensor once. Waiting the two weeks until they come (perhaps without part!) and the fridge is starting to stink, door heaters are hot. I tried unplugging. Are there touchpad codes to kick it out of defrost? Any diagnostic codes so as to not be at the BlueGuy's mercy and actually know what has failed?

I purchased a Kenmore fridge in 2010, and immediately, I discovered it did not cool evenly and was way too cold. I tried adjusting the thermostats and calling for support. They of course told me of all the things I am doing wrong by adjusting the dials. Not sure why they are there if I can't adjust them. Ice cream is so hard, it must be left out for 15 minutes before a heavy duty scoop will even touch it. Items in the fridge keep getting froze but not every day. Eggs, gallon milk jugs, gallon KoolAid jars, juice, and soda cans in the fridge section from levels top to bottom get froze solid.

The ice maker in my Kenmore refrigerator continued to fill non-stop over a several hour period. Only shutting off main water supply stopped the flow from the ice maker. Technician for insurance company diagnosed that the ice maker was defective and nothing was found defective with water supply tubing to or from the refrigerator. I shut off ice maker, problem now is that the freezer continues to ice over. Refrigerator works fine, but even after thawing out freezer, it continues to ice over. What is the on-going problem? I want to keep the ref otherwise.

I purchased Kenmore Refrigerator Trio, model # 795.77304600, from Sears in June 2008. Unit was manufactured in March 2006. One year later, June 2009, the unit stopped working with error code ERFF showing. I called Sears and a repairman came out about 2 days later. He said he replaced a board and told us if it hadn't been under warranty it would have cost $550. Eleven months later, the unit did the same thing. This time Sears said it wasn't under warranty. Since the symptoms and error code were the same, I figured repair costs would be $550 minimum and I didn't want to sink this into a refrigerator only two years old with a bad track record so far.

In 2007, I purchased a Kenmore bottom freezer refrigerator with model # 79577309600. On November 14, 2010, my wife smelled burning plastic in our kitchen. Upon opening the refrigerator doors which are side by side, we noticed the entire light fixture and control panel hanging from the top of the fridge in melted plastic. The lights were on for God knows how long and the bulbs were too hot to touch. I unplugged the refrigerator, unscrewed the control unit assembly, and removed the light fixture that is simply plugged into the digital control unit. I got larger screws and some washers so I could re-mount the control unit minus the light fixture and see if the refrigerator would still work. It did. I did not simply trust just removing the bulbs.

Kenmore Sears frig (model 253.6419240) bought Oct 2008 and is not freezing enough; also non-freezer section stays at 42 degrees. Read numerous complaints from former Sears customers on your website so it's useless to go after Sears. I will bury my two-year old and buy a new one at a more reputable company and shame on you for not helping those in need!

My refrigerator that was bought new in 2005 stopped working. I had called Sears for a service call. They scheduled an appointment 4 days later. I had someone else look at the fridge and come to find out that I’m lucky my house didn’t burn down. The relay switch had overheated and melted the switch and the plug to condenser. This is a major safety hazard as I have read other people’s complaints, it isn’t something out of the ordinary.

We bought new appliances 4 1/2 years ago. First our Panasonic microwave/exhaust fan broke. Our refrigerator has been freezing up and the fridge part on the top gets warm and is not cooling. What is the problem with these products? They should last more than 4 1/2 years.

Model 795.77242600. The lights would not turn off when the door was shut. Resulted in the plastic casing melting. The fridge was extremely hot on the inside. Went to the appliance repair shop for the part. Told that it could happen again within a few weeks. Part was 125.00. Told that it was a common problem with this model. Very concerned about the hazard with this fridge.

The LG Kenmore Elite Trio 795.77316600 from Sears. High sale price but low quality. First the door gasket/catches broke off. They were poorly designed pieces of plastic. Now, like others in this forum, our refrigerator lights will not turn off, so they get hot melt plastic and raise the temperature of the refrigerator. I absolutely have no satisfaction from Sears. Stay away from these Sears/LG refrigerators.

We built a new home one and 1/2 years ago and purchased Kenmore appliances (like our parents) and have spent $247 on garbage compacter repairs. Now the freezer door on our Elite Kenmore refrigerator has come off the hinge. Prior to this happening, we were having many, many problems with the drawer! As of tonight, our icemaker is full of liquid water. We are scared that by the morning it will leak on our hardwood floors.

Kenmore Refrigerator Shelves have dropped onto the floor in the past several years, breaking bottles that were in the shelf. I talked to people at Sears, if they had something that could help the problem. They said they had not heard of anything like this. The inside walls of the refrigerator side have spread open, not allowing the short hangers on the shelves grasp their supports. When the door would be opened, the shelf would fall with everything coming down to the floor. I knew you people would not want to do anything about it, so we have put up with this problem for several years. Tonight we come home and try to place some left overs into the refrigerator shelf and the door shelf falls, knocking down the shelf below it and breaking jars of pickles all over the ceramic floor. Just what I wanted to do was to clean up this Kenmore screw up.

The vegetable drawer’s small ball bearing wheels broke off on both sides. It does not slide well now. Drawers fall forward and almost fall out.

Over the weekend, we smelt a burning odor coming out of the refrigerator. When we opened the doors, the smell intensified. When we looked up, we saw that the plastic casing around the light bulbs was melting, and some of the food around the light bulbs was a little warm. I called Sears to schedule a home appointment and they set up an appointment for the following Monday.

The ice from our 1 1/2 yr. old Kenmore/LG Elite refrigerator started coming out with silver flakes on each piece. The technician showed me that as each cube was being formed, part of the encasement paint was sloughing off onto it. The icemaker had to be replaced and the cost was over $366.00. I feel it must have been a flaw in the manufacturing (tempering process or something) and I am very unhappy about the extra expense because, besides the relative newness of the machine, there was no mishandling during the use of this product. Thank you for your time!

Came home to a house filled with smoke, smelling of electrical burning. Technician came out the next day and stated that it is a safety device that failed. The Start device for the compressor overheated and the fuse was bad.The capacitor and start relay is the issue. Maytag issued a safety fire hazard recall on the same exact part. Kenmore has never issued a recall. Now I do not have a working refrigerator as the compressor is beyond repair. Sears is not standing behind their product that is apparent to be a fire hazard.

We bought Kenmore Ref. at Sears Montgomery mall in March 2010 which was delivered on April 2010. We had problem with its beeping all the time and keep changing the temperature of the freezer and inside the ref. once the technician came and recommenced if it started doing it again we had to go to the store and tell them about it, I went to Mr. Liviston ** at Sears store in Montgomery Mall, he told me that he would be contacting me and would fix this problem in 24 hours, but nobody called 2 other times we made an appointment for the technician to come, they gave us the arriving time between 1-5pm but they did not show up and did not called. We are senior citizens about between 65 and 70 years old and we have been suffering with this refrigerator about 5 months by hearing disturbing noises constantly from ref, wasting foods, vegetables, fruits and some other meals in the ref due to temperature, and getting disturbed by its beeping.

We have a Kenmore Elite 79575549400 Refrigerator purchased from Sears and I believe it is made by LG. The door has a water dispenser. The small water tank built into the door so the first water out that is cold is made from what looks like HDPE plastic. This tank sprung a leak almost exactly a year ago. It was approximately 4 years old at the time. It was replaced under an extended warranty we purchased. Today, it has started to leak again in the same way. A small pin-hole leak in the tank. They are going to replace it again but probably with the same part. This seems to be a design flaw in either the amount of pressure used or the tank fabrication. I see this happening every year or so and eventually when it is out of warranty. No damage was done as we have a tile floor and saw the water soon after it started leaking both times. However, if we had been on vacation, this could have caused a real issue and damaged cabinets, flooring and carpets, end etcetera.

I have a 4-year-old 3-door Kenmore refrigerator that could be a fire hazard. I noticed that the two lights inside were not shutting off due to the heat I would feel when I opened the door. Well, it had gotten so hot it scorched the bulb sockets and amp; melted part of the plastic shield. We had a hard time to even get the bulbs out due to the heat. I just would like this looked into. Even the lights not shutting off should not have made it get that hot.

I purchased a Kenmore side-by-side refrigerator on May 14, 2002 model # 52562100. At 6:00AM on July 17, 2010, we awoke with a smell of burnt plastic throughout the house. We checked the house and called the Fire Department, they responded and we found that the smell was coming from the refrigerator. The cardboard back was removed to expose the compressor. The problem turned out to be the start relay and overload device, it was burnt to a crisp. We are lucky that it did not catch the house on fire. I have noticed many complaints pertaining to the same thing, but the only recall I saw was from Maytag for the same problem. Why hasn't Sears recalled the Kenmore refrigerators? This part was manufactured by Whirlpool and I see where they have the same problem but no recall. This is definitely a safety and fire hazard that someone should act on before lives and property are lost.

Kenmore Elite Trio Series Refrigerator. Same issue as others with the light assembly almost catching fire, melting the casing and inside top of the fridge. Same bulbs that came with the fridge, so the wattage is approved. The lights would not shut off when doors closed and consequently cooked the food. Left for work in the morning and returned at 6pm to melting plastic. The light assembly on the top of the refrigerator was extremely hot (could not touch) and melting the plastic housing around it. Both door switches when depressed would not terminate the lights. I shut off the circuit breaker to let the lights cool. When I went to remove the cover, the entire assembly melted off the mounting screws. Top of fridge bubbly and light sockets turning brown. Looking into a recall located this site. Wonder what states do not allow Sears to limit the warranty.

I purchased a Kenmore bottom freezer refrigerator. The light inside the fridge melted the plastic cover around the cool sense electronic temperature control system. I called 1-888-536-6673 #4 and I was told there is a recall. An appointment has been made and I'm waiting to see what's next. I was told I did not have to pay for anything.

I have the Kenmore Bottom Freezer Refrigerator Model#795.77543600. I'm shocked that there has not been a recall out there for these refrigerators when I see the same complaints on here by other consumers. Like others who own this fridge, the lights stayed on while the door was closed. I am not sure if the fan stopped working also but it was extremely warm inside the fridge when I opened it. It was warm enough that it melted not only hard foods, but also the plastic pieces surrounding the light bulbs. The plastic covering the bulbs warped. I had products wrapped with paper/plastic on the top shelf which were all very hot to touch. This could have easily caused a fire.

I purchased the Kenmore Elite version of the sub-zero refrigerator in March 2007. We have had to replace the compressor and capacitor and now, we need to replace the compressor again. This unit is in our home, so normal use. Sears will not stand behind their product and will not honor the 5-year warranty on the compressor. We have lost our groceries 3 times and had to be without a working unit for up to three weeks at a time waiting for a technician to come out. We have also spent over $400 repairing this piece of junk.

I purchased Sears Kenmore refrigerator in 2006. Recently, it developed loud buzzing and rattle. A Sears’ technician arrived, but couldn't diagnose the problem. He suggested 3 paid hours to check compressor and $800 to replace it. It cost me $75 for the call with no likely resolution except to spend a lot more money. Customer satisfaction surveys from Sears is poor and of no use.

My 4 year old $1,000.00+ Kenmore Coldspot side-by-side is revealing interior, vertical cracks. Sears customer service girl will gladly provide local Sears "parts & service" phone number where I can expect to pay anywhere from $70.00 to $100.00 just for the "service rep to look at it". I ask: "For what? A band aid? A blob of super glue?" Sears customer service girl can only giggle. I won't ever buy Sears again.

I have a Kenmore Elite refrigerator. Last night, we smelled electrical and found that the lights were not going off inside the fridge. It was so hot it melted the light casing and destroyed food on the top shelf. Sears wants to charge me a repair bill even though there are numerous complaints about the same issue (many on this website). This is obviously a product defect that could cause fire or great damage if not found in time. The lighting portion of our refrigerator is damaged beyond use. It is not only unsightly but now we have no light. There is a lingering electrical odor and newly purchased food had to be destroyed.

My refrigerator is a Kenmore brand purchased from Sears about a year and a half ago. It suddenly started leaking water from the back. I thought it was the ice maker so I disconnected the hose but it is still leaking. I did not renew my warranty. They said I have to pay $70 for someone to diagnose the problem. I have to pay to fix it. Imagine a refrigerator which is less than two years old giving problem. Why are consumers the ones to suffer? What are our rights? I would not recommend anyone to buy any of Sears-Kenmore products.

I purchase a Kenmore Elite refrigerator less than 6 months ago. This morning I found it is not working. All of my food is melted or warm. Sears says they will send someone in 10 days to fix my fairly new product. It is still under warranty. They will not replace it if they cannot fix it. They said that 90 days has passed so I will be stuck with an expensive $2000 Sears Kenmore Elite 5-month old refrigerator.

On July 06, 2008, I purchased a Kenmore tri-door refrigerator/freezer, model 795.78412.800. I was aware that several manufacturers supply appliances under the Kenmore name. I specifically stated that I wanted a fridge manufactured by Whirlpool. Absolutely not by LG. Assurance was given that only Whirlpool supplied this product to Sears. I did not purchase an extended warranty because of my past experiences with Whirlpool and with Sears. (1) It was several months later that I learned that my unit was an LG! I received letters from both Sears and LG explaining the issue with the energy efficiency claim. I called both and someone (I truly don't recall who) came out and replaced the computer board. (2) I had numerous issues with temperature control and was told that the system used air from the freezer to control the fridge and that I just needed to keep adjusting until I got it where I was satisfied! The fridge would go from warm (pork chops became slimy overnight) to freezing (veggies hard as an ice cube, beer was good and cold!).

I purchased a brand new Kenmore Elite Refrigerator #795.76282600 and within 18 months, I began to find paint chips in and on the ice cubes. I had the ice maker replaced for $380 because the warranty only lasts for 12 months. I contacted everyone I could at Kenmore telling them of this design problem and they said too bad. Once they removed the ice maker, you could see the entire guts of the ice maker was covered in cheap silver paint and it was almost all worn off (I'm sure a lot of it in my children's belly). This is a major design flaw and I cannot believe they won't stand behind it. Now that I know how Sears and Kenmore don't stand behind their $2000 products they sell, I would never recommend any of their products to anyone.

I purchased a Kenmore Refrigerator Model 596.72234200 on 9-16-2004. Today the compressor froze up and needs to be replaced. My warranty book states there is a 10 (ten) year warranty on compressor. I was told there was no longer a 10 year warranty on compressors. There are 5 year warranty only on compressors. I feel that you should honor my warranty and repair my refrigerator. One reason I purchased this appliance was the warranty. Now you no longer honor your warranty. It will be a long time before I buy anything from Sears. And I will be sure other people know about your warranty policy.

Not a problem with the service technician, but with my refrigerator. I had all new kitchen appliances installed by Sears in 2005. The technician just told me today that the Tecumseh compressors are prone to problems. Mine is locked up. Approximately $800 to fix. I also had Sears out three times in the first six months fixing problems with this unit. They did get it fixed and I have not had any problems until now. I was taken by surprise at the cost so I paid the service call and let the technician go.

I have been sitting here at the home awaiting the repairman to arrive. Both my cars are at the residence, one covered and the other Nissan Maxima left outside the gate. Door bell was broken, I was walking back & forth to door & finally the phone rang. By the time I answered it between 11:15-11:34, no one was on phone. I went to the door & found the card left in door, I called & was advised, id#**stated he knocked, no answer ,can't come back today. After being hung up on twice before speaking with Liza who advised she did not have his name after she placed me on hold to discuss with repairman. Time is 11:45 but he can't come back? What the ( ) is this? Did I interrupt his lunch break? I have things to do. Now I have to wait and call back because the appointment is still showing open, so I have to call back tomorrow. The ice maker is not working! Why is this so difficult to get service?

Kenmore refrigerator 795.77304600 lights stayed on and melted the plastic cover. I am afraid it may cause fire. Also has error code er ff and is not cooling. I understand LG made this fridge. I think it should be fixed for free since a lot have this same problem.

Have a french door Kenmore Elite fridge that we bought, along with several other Sears appliances in 2006. The other morning, my wife got up to find the light assembly melted, just like so many others have reported on this site. I called Sears home service line, gave them my model number and told them the problem. They wanted to send a tech out for a service call at my expense. I told them that wasn't good enough and passed on the offer. I got all my paperwork together (print outs from the similar complaints on this site, as well as photos of the damage and any unscrew-able melted pieces and put all the kids in the truck to go have it out with the manager at Sears.)

We purchased a Kenmore Refrigerator 22.6 cu.ft French Door Trio Bottom Freezer last 8/5/08. On 2/28/10 (approximately 18 months later), the entire unit shut down, no lights, no cooling, no warning and on a Sunday. On Monday, we called Sears repair but no one could come for 3 days. We contacted another service tech. who was able to come that afternoon. It was determined that the main PCB control board fuse had blown. This part is made by LG with a fuse that is soldered in, so that the entire board would need to be replaced.

I purchased a Kenmore Trio Model 795.7759600 3 door refrigerator in 2006. Last week, I noticed a smell from the refrigerator. Finally I realized the refrigerator lights were staying on when the refrigerator was closed. The light fixture was very hot and had melted the light fixture components and bubbled the plastic of the refrigerator lining under the light fixture.

We have a Kenmore model 106.53662300 side by side refrigerator and on Jan. 31, 2010, we saw smoke coming from behind the refrigerator. The relay switch to the compressor had burned and luckily we got it removed before it ignited. This sounds like the same hazard recalled by Maytag. There is no damage because we were present at the time, however we tried to order parts and were told it would be 15 days before they could be shipped. Food will have to be relocated somewhere.

The Kenmore 106 side by side refrigerator freezes vegetables. It can not be repaired. It has a major design flaw according to the service tech from Sears and there are many consumer complaints about this product. Sears is unresponsive! A horrible $2,000 refrigerator with a major design flaw!

I bought this refrigerator from Sears model # 795-77562600. It is a beautiful refrigerator but is definitely a lemon. I have maintained a service plan on it since I bought it, thus repairs have been minimal for me.

Like many other unhappy customers, I also purchased the Kenmore Elite Trio 3 years ago, and mine also almost caught on fire. They were the same problems with the lights staying on, melting inside of refrigerator, and basically cooking food inside. I called Sears. They sent out their repairmen, telling me it would be $75 just to come out. Whatever, send him out. He called, and basically chuckled on the phone when I told him what happened, and he proceeded to tell me that he has changed out many over the last year. I asked him why I haven't received a recall on it, and he said they call it a rework!

Two-year old fridge caught on fire.

We woke up in the morning to find our 3-year-old (overpriced) Kenmore Elite Trio refrigerator was not cooling our food. The freezer seemed fine, so we called Sears service and scheduled a repair appointment for that same day. In the meantime, we removed the food to cool elsewhere. A few hours later, I opened the doors to check the temperature inside the fridge and found the light cover hanging down. The light bulb sockets were brown and scorched. Apparently the lights were not turning off when the refrigerator doors were closed. After searching through reviews online, this is a very common problem.