Kenmore Freezer Reviews

Buyer beware!! Purchased an upright freezer with extra warranty. It died and Sears sent out a repairman. Cool! It is the freezer defrost heater. Easy! Tech ordered the part. Here is where the issues start. It has been 5 months and no part. They have canceled the part the tech has ordered and sent other parts that were not correct. They say the part is backordered and they are at the mercy of the manufacturer. Sears PartsDirect website says the part is “In stock”, but it is backordered? What?! They just altered my status page and the original tech order part number is now gone as well as the part “cancelled” wording for each time they cancelled it. They tried to tell me the tech places the order for a heat shield,..I told them, "NO. Your people changed it." They argued they did not. They will tell you they will “escalate” the issue they will not. Again…5 months of this.

The frost free freezer is more like an ice machine. The rubber gasket does not seal on the top, due to the new POOR design. Getting a repairperson out has been a major task. I just get automated responses. He was here once and only heated the gasket and said that should work. I have had Kenmore appliances for years and now? Worse is the customer service!

Bought an upright freezer and no longer works after two years! Very disappointed that my deep freeze from 20 years ago still works and this one has already broke! Do better people! Paid over 800.00 for crap product!

So disappointed and dissatisfied. This is for a Kenmore upright freezer Model 111.21202910 purchased through Sears. Bought it in Nov. 2019. Broke down in May 2021. Sears tech. came out to look at it. Said it is the fan and when he moved a wire the fan worked, one day later still not freezing, another tech. came and said it might be the thermostat and the cost is $400, which is half of the price of the freezer or a full price for a smaller one, just do not buy Kenmore freezers and if you do, buy the extended warranty or you will lose a lot of money.

I love my upright freezer. Easy to see and reach food. Only thing that maybe can be improved is the soft-service door. It is a bit unstable flimsy. Maybe by design door is light-weighted to allow some freezing for butter/ice cream, wine etc., but it flops down too easily. Perhaps a better latch will be the least cost effective.

I bought this freezer to store not only extra store-bought frozen food, but also for bulk-cooked meals. It has performed admirably, quiet; efficient; low operating cost; easy to defrost (chest); space-saving design. 15 years of trouble-free operation; and counting.

The ice maker broke a year into it. The outside of the appliance rust easily. Do not see keeping this 5 years. Never another Kenmore! It is little wonder Sears has gone out of business! The brand name Kenmore stood for quality long ago. Sad really, if they would have kept producing quality they may still be around!

Extra freezer has been a very useful buy for me, Being a frugal shopper, like to stock up on fresh vegetables in season for use in times when either not available or high priced in off season. Additionally an avid gardener, home grown vegetables my pride, joy & accomplishments stored.

This 17cubic foot frost free upright freezer was purchased in 2012 and has held vegetables and meats that fed hundreds of people in my community. When I was bringing it home it fell over because it was not secured properly. I was fearful that it had been destroyed. I managed to lift and secure it well. I have only changed the lightbulb inside once. It has been a wonderful appliance to own. It has stored donations for a soup kitchen and hungry family members. If it could talk I believe it would say, ‘I like feeding the people.” Kenmore last longer than any appliance purchased by me. My freezer has allowed many meals to be prepared and fed many people.

I have a side by side and 3- drawer refrigerator with ice maker on side. I love it is beautiful, very spacious and luxurious. The only downside Ice maker is a little slow but I was told by the vendor that all refrigerators top ice makers are the same. Other than that I give it a satisfactory review.