Kenmore Freezer

Kenmore Freezer Reviews

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Overall Rating1.0 out of 5
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About Kenmore Freezer

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Kenmore Freezer Reviews

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Customer ServiceSales & MarketingPunctuality & SpeedStaff

Reviewed Oct. 18, 2023

Buyer beware!! Purchased an upright freezer with extra warranty. It died and Sears sent out a repairman. Cool! It is the freezer defrost heater. Easy! Tech ordered the part. Here is where the issues start. It has been 5 months and no part. They have canceled the part the tech has ordered and sent other parts that were not correct. They say the part is backordered and they are at the mercy of the manufacturer. Sears PartsDirect website says the part is “In stock”, but it is backordered? What?! They just altered my status page and the original tech order part number is now gone as well as the part “cancelled” wording for each time they cancelled it. They tried to tell me the tech places the order for a heat shield,..I told them, "NO. Your people changed it." They argued they did not. They will tell you they will “escalate” the issue they will not. Again…5 months of this.

I finally get someone who doesn’t have the noise of a HUGE call center in the background and they are acting like I am the issue. So the tech cannot get sent out without a part…The part never shows up so you reschedule…so your appliance never gets fixed. I requested a new freezer since they cannot fix it…They sold me an appliance that there is no part for. I am told they cannot replace the freezer because the part is back ordered. See the scam! There is no part! There is no escalation! Nobody will call you! Nobody will update you! They sit back and just hope you give up and eat it. They finally told me they will NOT send me a replacement freezer unless the tech annotates there is no part to fix it with and he suggests they send me/reimburse me for the cost of the freezer. BUT wait…The tech won’t come out without a part. Hmmm….see the scam!!

The poor tech has been out over 4 times twice for a random part they changed and sent. Now he comes out today and I need to get the tech to tell Sears it cannot be repaired because there is no part available. The last time the tech came out he said Sears needs to send me a new freezer and that this is ridiculous so hopefully, again, he has nonissue updating the work order as I said. Fingers crossed Sears doesn’t come back and say this part is on backorder so they cannot replace it. Never again will I purchase a Kenmore appliance not even through a big box store. Why? It all goes back to Sears and any warranty will still have to get those “backordered” Parts. I cannot be the only one this has happened to. I feel they know the issue and just keep selling them knowing they can’t fix it.

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Customer Service

Reviewed Oct. 5, 2022

The frost free freezer is more like an ice machine. The rubber gasket does not seal on the top, due to the new POOR design. Getting a repairperson out has been a major task. I just get automated responses. He was here once and only heated the gasket and said that should work. I have had Kenmore appliances for years and now? Worse is the customer service!

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    Reviewed Sept. 18, 2022

    Bought an upright freezer and no longer works after two years! Very disappointed that my deep freeze from 20 years ago still works and this one has already broke! Do better people! Paid over 800.00 for crap product!

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    Reviewed June 29, 2021

    So disappointed and dissatisfied. This is for a Kenmore upright freezer Model 111.21202910 purchased through Sears. Bought it in Nov. 2019. Broke down in May 2021. Sears tech. came out to look at it. Said it is the fan and when he moved a wire the fan worked, one day later still not freezing, another tech. came and said it might be the thermostat and the cost is $400, which is half of the price of the freezer or a full price for a smaller one, just do not buy Kenmore freezers and if you do, buy the extended warranty or you will lose a lot of money.

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    Reviewed March 24, 2021

    I love my upright freezer. Easy to see and reach food. Only thing that maybe can be improved is the soft-service door. It is a bit unstable flimsy. Maybe by design door is light-weighted to allow some freezing for butter/ice cream, wine etc., but it flops down too easily. Perhaps a better latch will be the least cost effective.

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    Reviewed March 18, 2021

    I bought this freezer to store not only extra store-bought frozen food, but also for bulk-cooked meals. It has performed admirably, quiet; efficient; low operating cost; easy to defrost (chest); space-saving design. 15 years of trouble-free operation; and counting.

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    Reviewed March 17, 2021

    The ice maker broke a year into it. The outside of the appliance rust easily. Do not see keeping this 5 years. Never another Kenmore! It is little wonder Sears has gone out of business! The brand name Kenmore stood for quality long ago. Sad really, if they would have kept producing quality they may still be around!

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    Reviewed March 16, 2021

    Extra freezer has been a very useful buy for me, Being a frugal shopper, like to stock up on fresh vegetables in season for use in times when either not available or high priced in off season. Additionally an avid gardener, home grown vegetables my pride, joy & accomplishments stored.

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    Reviewed March 15, 2021

    This 17cubic foot frost free upright freezer was purchased in 2012 and has held vegetables and meats that fed hundreds of people in my community. When I was bringing it home it fell over because it was not secured properly. I was fearful that it had been destroyed. I managed to lift and secure it well. I have only changed the lightbulb inside once. It has been a wonderful appliance to own. It has stored donations for a soup kitchen and hungry family members. If it could talk I believe it would say, ‘I like feeding the people.” Kenmore last longer than any appliance purchased by me. My freezer has allowed many meals to be prepared and fed many people.

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    Reviewed March 14, 2021

    I have a side by side and 3- drawer refrigerator with ice maker on side. I love it is beautiful, very spacious and luxurious. The only downside Ice maker is a little slow but I was told by the vendor that all refrigerators top ice makers are the same. Other than that I give it a satisfactory review.

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    Kenmore Freezer author review by Jonathan Trout

    Kenmore is known for its home appliances like refrigerators, dishwashers, ovens and freezers. Their freezers come in black or white with digital or mechanical control systems and range in size from under 10 to over 21 cubic feet. You can find pricing and retailers near you on Kenmore’s website.

    • Storage capacity: Kenmore chest freezers come with plenty of storage capacity so you can store bulk foods like meat, berries and vegetables without taking up space in your house freezer. They come with two heavy-duty, sliding storage baskets to help you keep your freezer organized.

    • Temperature control and drainage: Each unit has a small interior temperature control that lets you easily adjust the freezer's temperature. The defrost drain makes removing ice and water convenient.

    • Energy use: You can check each freezer model’s power performance and whether or not it’s Energy Star compliant on Kenmore’s website. The power performance section shows you kilowatt hours per year and noise level in decibels.

    • General features: Kenmore freezers include general features such as defrost systems, water drains, storage baskets and interior lights. Some units have temperature alarms and security locks.

    • Warranties: Kenmore freezers come with a 1-year warranty against defects in material and workmanship.

    by Jonathan Trout ConsumerAffairs Research Team

    As a member of the ConsumerAffairs Research Team, Jonathan Trout believes having access to free, comprehensive information on products and businesses is vital to making smart purchasing decisions. He focuses his efforts on researching and reviewing multiple brands across a variety of industries, with the goal of writing unbiased buyers guides to help inform consumers on impending purchases.

    Kenmore Freezer Company Information

    Company Name:
    Kenmore Freezer