Frigidaire Freezers Reviews

I have been a loyal Frigidaire customer until now. All of my kitchen appliances were Frigidaire at one time. I unfortunately chose a Frigidaire freezer in Jan 2025. In June 2025 the freezer would not stay cold and it took 8 weeks and almost 4 service calls to get the issue resolved. An in-house technician replaced the freezer door by the end of July 2025. Fast forward to March 2, 2025 and the same thing is happening again. Tried getting help by Chat and was disconnected. Tried calling the dreaded 866 number and was placed on hold by the customer service rep for over 30 minutes. Gave up and called back. Have an inhouse service appointment 1 week from now. I will follow back up after the appointment in the hopes I can write a more favorable review. I am going to ask for a replacement freezer. Fingers crossed.

I bought the professional series of freezer and fridge, both look nice. It cost me around $6800. In 2023, you would expect them to last, but I’m having the worst nightmare you can possibly imagine. It started with the condenser fan motor on the freezer. It went bad after 1 year. We called and they said that there was only 1 year labor warranty on the unit, so we went ahead and fixed it on our own. It cost us about $389.00.

I will never buy a Frigidaire freezer again. I've been through 2 freezers in 10 years. I am so disappointed. Luckily I wanted to eat something from it today or I would have lost all of the contents. I did lose all of my frozen fruits and veggies. I was able to save the meats luckily. My 2 freezers each lasted about 5 years. That is ridiculous. I'm changing to GE for better reliability.

Freezer lasted 7 years. Won't take a charge. Have to make an emergency decision on a freezer. Try to charge the freezer with freon. Won't take the charge. The freezer is stocked with lots of meats beef and duck. Don't want to lose my saved up meat.

I bought a Frigidaire upright freezer model #LFFH20F3QWG, at 2 years the thermostat went out, ruined all the food. At 5 years the compressor went out, warped the door, ruined all the food. I will never buy Frigidaire again!

Bought an upright Frigidaire deep freezer, May of 25. July of 25 the deep freezer has a green blinking light and making a beeping(Alarm) sound. Contacted Frigidaire for service. They are using an India answering service who are no help. Taking a month to get someone to look at the deep freezer to make a determination on repair or replace so we are without our freezer for a month waiting and we have lost all the food in the freezer. I feel a new appliance should not need service already and if you stand by your product you would replace the unit instead of making us wait. Definitely a bad idea using the answering service and impossible to get a hold of someone with the company who may care about how this makes their company look. I would avoid this brand entirely.

21 cf upright freezer, delivered broken. Bought through Home Depot online. Delivery person plugged in. It started clattering, person said it needed to settle!! Called Frigidaire. They send repair person (compressor broken). Delay after delay, 2 months Still not repaired!! 4 calls to Frigidaire new repair company, still waiting on parts. Do not buy from Frigidaire. They do not stand by their product. Garbage product, Garbage customer service. Purchased June 07, 2025.

Just purchased a freezer, model FFUE2024AW through a local home improvement center. It was delivered five days after purchase, unpacked, plugged in, and after 18 hours not a drop of coolness (much less freeze). After three 'Live Chats' and a call to customer service of the seller, was finally able to learn replacement would come 12 days later. I decided to go with a pickup and return, which wouldn't happen for another 7 days and still leaves over $1K sitting in limbo (the refund will be processed 3-5 business days after pickup). In the meantime, had to buy a small box freezer to preserve my products.

Do not buy a Frigidaire appliance!! We bought a Frigidaire freezer in August of 24. In June of 2025, 10 months later it went out. Since then, we have had to reschedule our life's responsibilities to wait on a technician. Twice it has been a no show. As I write I have been on hold with customer service. They are "sorry for the delay." Because of this we have not been able to freeze our food for the winter. I am contemplating taking legal action for breach of contract.

I ordered a freezer 22 of June. Had an email that said, "it was scheduled for the 30th of June". Nothing happened. Then received an email July the 1st saying, "there's been a delay but agent has picked up your order and at warehouse". Contacted Frigidaire on chat and got the run around that the delivery team has it. Finally on the 11th of July through chat again gave me a number to call. Waited 38 minutes for someone to answer. No one did. Contacted chat again and was given a different number to call. Waited 30 minutes and finally someone answered. Got the run around again and still don't know when my order will be delivered. That person said, "they have to wait for the delivery team to correspond to their request and then contact me".