Frigidaire Freezers

Bought this unit (20 CuFt upright freezer) and slowly filled it as confidence increased. Then suddenly it defrosted entirely over a couple days and lost well over $1200 in food. Have now tried for 3 days to reach the company but every attempt (up to 18 tries now) have resulted in "Sorry we cannot take your call at this time"! It was an expensive unit, was delivered on time but now I have a boat anchor with no way to have it repaired as the company is unresponsive and using an after market repair company does not make sense on a unit only a couple months old that probably will fail again!

We purchased a 20cf upright Frigidaire freezer, model number FFUE2022AW on 1/7/22 at an Electronics Express store. Freezer broke around May 6th 2022, it stopped cooling. Contacted the Electronic Express store where it was purchased. Since it was past 30 days, we were referred to Frigidaire warranty. We contacted them to set up a repair appt. They stated after 3 repair attempts, we could request a refund or replacement. Between May 16th to Sept 1st, we have had 10 scheduled repairs visits with 3 different repair companies. Each time the freezer would work for 3 days and stop getting cold. It lasted a month after the final repair until it broke again on Oct 3rd 2022.

I purchased the 20cCF upright freezer in July 2020. It was on backorder and wasn't delivered due to COVID until 10/26/2020. I was remodeling by the time it was delivered and didn't even get to plug it in until December 2020. I found all my food thawed at the end of July 2021. I called an appliance repair company who came out early August and said the compressor was "dead". I called Frigidaire to see if it was under warranty, since the repair would be basically the cost of a new freezer. However, because the freezer was over 1 year old from date of purchase, it was no longer under warranty. I did not have the extended warranty. However, I was told they would provide a 'one-time courtesy' for the repair, to include parts and labor and Frigidaire sent out another local appliance repair company to my house (not the one I previously used).

I had purchased a brand new freezer (Frigidaire) August 11th (one month ago). It was completely defrosted one day and we threw out EVERYTHING. A service rep informed me that the warranty only covers repairs and food loss is our loss. If you cannot provide food loss compensation to a 1 month old unit, what does that say about your products? Additionally, while attempting to argue my case a "supervisor" (which took me a good 20 min to finally be connected with) she said "goodbye" and hung up two min ago. Horrible service.

I'm a neck cancer survivor and because of radiation treatment to my neck I have no salivary glands. Also from the radiation (equal to about 26,000 X-rays) my sense of taste has changed. Water now tastes like saltwater and trying to drink it actually makes me sick. I have no trouble with ice so consequently I use a LOT of it. Our refrigerator ice maker stopped working last year so we bought an Igloo countertop ice maker thinking it made sense as Igloo is obviously well known for their coolers. It was okay although the filter kept clogging requiring taking it out and cleaning it once a week and mold would grow if it was off more than a few hours.

I purchased my Frigidaire freezer in 2021, it was bigger and more expensive than I wanted to spend but because of the pandemic they were limited options. When the freezer was delivered shut up I filled up with product and within 30 days it broke down. I contacted Frigidaire after 10 days somebody showed up replace the fan and I was told this is a common issue with these freezers and they knew it when they put them in production. Four months later the freezer went down again. When the repair company came out he said a common product was that the master boards go out and that’s the only fix that’s going to stop the problem are they going to do an auto defrost. They sent me the kit. They told me to install it myself or wait another three weeks for them to come back and do their job.

We looked up the possibe cause, and fix, of the frost which has been developing on the ceiling and door in the top right corner. We were surprised to find that others were having the same problem but there is no real fix. The seal seems solid and everything looks OK. We bought the freezer as a scratch and dent. It ran fine for almost 2 months until this happened. Our old freezer lasted 30 year and was also an upright. Very glad we did not buy this one at full price. The others with the same problem were purchased new. Some reviews indicate they attempted to repair the problem, without success.

May-2020, we brought a large chest freezer. Always felt not cold enough but it is first time to use this product. Around 1 year, we saw lots ice on the bottom but we don't know that is an quality issue, so cleaned the ice and throw lots food. Less than 2 years, totally like room temptation inside of this junk freezer. Called the appliance repair service and was told it is cheaper to buy a new one! Called this junk company and nobody answer the call!! A big junk in home! Never brought or used this no quality junk!! Look the inside design: no way to organize the food and so difficulty to pick up what you need. This junk no quality, no any brain and no relationship with design. Stop to waste your money on it!! Will not buy any this brand related any product anymore.

I purchased a stainless steel upright freezer April 25, 2022. It was delivered May 5th. It stopped freezing May 15, 2022. YES 10 days after purchase it stopped working. I'm a senior and have to work to pay my bills. I lost 3 months of food. I don't trust this freezer and am trying to return it to Appliances Connection. Left a message May 20 2022, haven't heard back. Looks like I lost 900.00 too. I'm beyond sick.

5/22/21 bought freezer. 7/07/21 stopped working, service person looked at it on 07/13/21. Took until August for replacement parts to arrive: fan motor, fan seal, drain kit, wrapcover, vent cover. Lost over $800. in food. 4/07/22 temp control stopped working and it is not even a year old service person can not come out until 4/12/21 $500 in food to be thrown out this time. This is totally not acceptable as I was told when the man fix everything in August that this has happened with all of the model #FFFU20F2VW0. That is why I had to wait so long for my replacement parts and my food could not be saved.