Frigidaire Freezers

Called the toll free number, got treated to a mentally challenged robot who was programmed to understand every language except English. Finally got put on hold for 32 minutes, only to be told by a young lady that this was not the number to call for the freezers, I needed to call the Electrolux toll free. I asked her if she was certain, and she got snotty with me. By the tone of her voice, I am guessing she marched a lot the past month with her BLM buddies. I surmise she doesn't like people of the ** persuasion. I called the number she gave me, which was the wrong number for the wrong product line. Big surprise there. Tried calling a second time and the robot put me on hold, then disconnected me. Tried three more times with the same result..

Went to the Frigidaire site and got on the live chat. Finally, getting somewhere! She arranged for a repairman to come to the house this morning (June 26). The guy calls and tell me that the unit has parts that are under recall, and most likely this is the problem. I asked if he was coming out to make CERTAIN that this was the issue, and he got rude with me, told me to shut up, that he had already ordered the parts and that he knew what he was talking about and I didn't. Asked him how long it would take for parts and he told me anywhere from two weeks to over a month, it depends on how far down the list his claim was.

I called the store we bought it from, and the manager called his warehouse to see if any recalls had been issued on this freezer model. None had been issued, According to the service person they hired to come out and repair the unit (who refused to come out and perform a diagnostic to ensure that this was indeed the problem), Frigidaire released this model for sale knowing it was defective, knowing that people would lose their groceries to spoilage when they put them in the freezer, and knowing that getting qualified customer service was going to be next to impossible.

Numerous calls to Frigidaire. Finally answered. I told them about the comment from Goodman, but they sent Goodman back with orders to call Frigidaire technician May 21. The Frigidaire technician had Goodman repairman to order 5 or 6 replacement parts that may not be in until May 28. This was a brand new freezer that has only worked 5 days since it was delivered on May 7. Not one time was I ask about or compensated for the food I lost. DON’T BUY Frigidaire. Their service is poor and their products are worse.

I contacted Frigidaire again and asked them to swap the unit since it is brand new (3 days old). The customer service rep. told me that since it is repairable, they will not swap the unit. I asked if he could at least try to ship the necessary part overnight so my food won't all go bad. After checking, he determined that that part was too new and not available as a replacement part and would have to replace the freezer. Wow, that was what I had originally asked for; However, it will take two days for them to determine what to do -- hmm.

I asked if they could let me borrow a freezer until my new freezer is repaired or replaced so all of my food will not go bad. He said, "We do not warranty the food, only the freezer." So I'm out of luck. At that point I gave up. What really worries me is that they send a new freezer, I fill it up, and it breaks down leaving me with another chest full of spoiled food. I am also upset with Home Depot, they should back the products they sell, not pawn me off to the manufacturer. I tried to submit this review on the Home Depot website, but they rejected it. DO NOT BUY a Frigidaire, their customer service is terrible and this product is just junk!

Calling Frigidaire's customer service hotline is an aggravating experience. Frigidaire gave me run-arounds: at first, told me to go back the store that sold me the freezer and hung up on me; I called again, then it has kept sending 3rd party repair services for "evaluation". So far I have had 5 such evaluation service appointments, each appointment with a waiting timeframe of 8am-5pm. Then only 2 times when service guys shown up. 1st time, the guy told me to "Send it back. There is nothing I can do." 2nd time, another guy from the same service told me the compressor, fan and digital control all bad and need to be replaced. I told Karl's and Frigidaire that I don't want repair/replace. I want a replacement of a freezer that is a good one. So far neither Karl's nor Frigidaire is responding. The freezer nightmare is continuing...

They referred an outside repair shop that is charging me $69.99 just to come and diagnose the problem. I asked Frigidaire why they cannot assist with the product and they said I have no warranty, even though it is a fault of the appliance. They will not assist because when purchased I did not pay for extended warranty. Their only offer is to give me 50% off the parts. I am extremely disgusted with the product and the service, it is not costume jewelry, even cars have better lemon laws, why is it that major appliances do not? So even though it is a fault of the manufacturer I have to go and spend another $400 within 1 1/2 year for another major appliance. I will never purchase another Frigidaire and I will definitely encourage anyone I can not to also.