Frigidaire Freezers Reviews

I bought an upright freezer in May 2026 to replace an existing 20 six-year-old freezer that ran beautifully. We were going out of town for a couple of weeks and decided we should replace it due to its age. We came home to find the inside of the door warping and frost buildup and ice buildup on the first two shelves covering the vent fan in the back. I called service man came out a week later said he seen this before and what order me a door. Door is on backorder. I called Frigidaire who insisted I need to speak with the service people service for both is very poor. I have thousands of dollars worth of meat from hunting and fishing. That is now freeze burnt. No resolution as of today very disappointed.

Countertop Ice Machine works like a dream. Makes bullet ice that is soft and easy to crunch. Is stainless steel look, so it goes well with other appliances. Is very quiet while in use. Easy to keep clean and fill with water. 10 out of 10.

Worst customer service ever!!! Bought this garage ready deep freeze on June 18 from local Lowe’s. The first part of August I opened the door and there was frost and ice build up so bad I could hardly close the door. Took 8 days to get a tech out to service but he said it needed a new door. Door was late arriving so my appointment was canceled. Door arrive but box was breaking open on all 4 sides so I just hope it is in working condition. Scheduled another appointment for 8-21 and one day before they canceled that appointment by a text. Now the freezer has so much ice and frost it looks like the top of a mountain not to mention that my food is frost burned. They have rescheduled my appointment now for 8-27. After this experience I will never buy another Frigidaire. I would give the rating a zero if I could.

The heater on the self defrost upright freezer went out after 2 years. Had to repair.

Have had this freezer for less than 2 years and breaks down almost all the time. Have had people come to look and can’t fix. Never again will I buy a product from this company.

I have been a loyal Frigidaire customer until now. All of my kitchen appliances were Frigidaire at one time. I unfortunately chose a Frigidaire freezer in Jan 2025. In June 2025 the freezer would not stay cold and it took 8 weeks and almost 4 service calls to get the issue resolved. An in-house technician replaced the freezer door by the end of July 2025. Fast forward to March 2, 2025 and the same thing is happening again. Tried getting help by Chat and was disconnected. Tried calling the dreaded 866 number and was placed on hold by the customer service rep for over 30 minutes. Gave up and called back. Have an inhouse service appointment 1 week from now. I will follow back up after the appointment in the hopes I can write a more favorable review. I am going to ask for a replacement freezer. Fingers crossed.

Literally bought an upright freezer to replace my chest type which I had for like 7 years. Bought the Frigidaire upright to have more capacity. Filled it over a 3 to 4 week period. Then it quit working. Unfortunately I didn’t notice until everything had defrosted. Lost over $500 in meat. I received refund from Walmart but manufacturer feels no obligation to reimburse me for any of my loss. Not one cent. I will never buy this brand again.

I bought the professional series of freezer and fridge, both look nice. It cost me around $6800. In 2023, you would expect them to last, but I’m having the worst nightmare you can possibly imagine. It started with the condenser fan motor on the freezer. It went bad after 1 year. We called and they said that there was only 1 year labor warranty on the unit, so we went ahead and fixed it on our own. It cost us about $389.00.

I will never buy a Frigidaire freezer again. I've been through 2 freezers in 10 years. I am so disappointed. Luckily I wanted to eat something from it today or I would have lost all of the contents. I did lose all of my frozen fruits and veggies. I was able to save the meats luckily. My 2 freezers each lasted about 5 years. That is ridiculous. I'm changing to GE for better reliability.

Freezer lasted 7 years. Won't take a charge. Have to make an emergency decision on a freezer. Try to charge the freezer with freon. Won't take the charge. The freezer is stocked with lots of meats beef and duck. Don't want to lose my saved up meat.

I bought a Frigidaire upright freezer model #LFFH20F3QWG, at 2 years the thermostat went out, ruined all the food. At 5 years the compressor went out, warped the door, ruined all the food. I will never buy Frigidaire again!

Bought an upright Frigidaire deep freezer, May of 25. July of 25 the deep freezer has a green blinking light and making a beeping(Alarm) sound. Contacted Frigidaire for service. They are using an India answering service who are no help. Taking a month to get someone to look at the deep freezer to make a determination on repair or replace so we are without our freezer for a month waiting and we have lost all the food in the freezer. I feel a new appliance should not need service already and if you stand by your product you would replace the unit instead of making us wait. Definitely a bad idea using the answering service and impossible to get a hold of someone with the company who may care about how this makes their company look. I would avoid this brand entirely.

21 cf upright freezer, delivered broken. Bought through Home Depot online. Delivery person plugged in. It started clattering, person said it needed to settle!! Called Frigidaire. They send repair person (compressor broken). Delay after delay, 2 months Still not repaired!! 4 calls to Frigidaire new repair company, still waiting on parts. Do not buy from Frigidaire. They do not stand by their product. Garbage product, Garbage customer service. Purchased June 07, 2025.

Just purchased a freezer, model FFUE2024AW through a local home improvement center. It was delivered five days after purchase, unpacked, plugged in, and after 18 hours not a drop of coolness (much less freeze). After three 'Live Chats' and a call to customer service of the seller, was finally able to learn replacement would come 12 days later. I decided to go with a pickup and return, which wouldn't happen for another 7 days and still leaves over $1K sitting in limbo (the refund will be processed 3-5 business days after pickup). In the meantime, had to buy a small box freezer to preserve my products.

Do not buy a Frigidaire appliance!! We bought a Frigidaire freezer in August of 24. In June of 2025, 10 months later it went out. Since then, we have had to reschedule our life's responsibilities to wait on a technician. Twice it has been a no show. As I write I have been on hold with customer service. They are "sorry for the delay." Because of this we have not been able to freeze our food for the winter. I am contemplating taking legal action for breach of contract.

I ordered a freezer 22 of June. Had an email that said, "it was scheduled for the 30th of June". Nothing happened. Then received an email July the 1st saying, "there's been a delay but agent has picked up your order and at warehouse". Contacted Frigidaire on chat and got the run around that the delivery team has it. Finally on the 11th of July through chat again gave me a number to call. Waited 38 minutes for someone to answer. No one did. Contacted chat again and was given a different number to call. Waited 30 minutes and finally someone answered. Got the run around again and still don't know when my order will be delivered. That person said, "they have to wait for the delivery team to correspond to their request and then contact me".

Was on the site to schedule an appointment to have my freezer looked at being it has frost on the inside top. The seal looks good so not sure why it's doing it. Nobody showed up for the appointment meant that was set up for the 5th of July. I get on the website to chat and I was basically on hold for 45 min. I then get told to call and make my own service appointment with a named company. Do not see any purpose of having to go through them if I have to do the calling. Don't waste your time.

This company is RIDICULOUS! And their products suck! I've been trying to get my freezer repaired since FEBRUARY 2nd (today is 6/30)!!! It only worked for 4 months!!! They have sent out EIGHT (8) service techs, replaced every part that can be replaced and it still doesn't work!!! They supposedly issued a replacement authorization on 6/17 and I am YET to receive a resolution!!!! Still no working freezer.

Bought a professional series freezer. Ha ha professional. The minute it was installed, made ICE once, never made ICE again. Have had technicians out seven times to try to fix the problem. They are service technicians. Have to call Frigidaire tech and ask them what to do. Almost hilarious not like the old days when someone actually cared and would figure out what the problem is. They just keep sending out one part at a time and trying to replace it telling the customer this will fix it and it actually doesn’t and they leave not checking any other part to find the faulty part. Poor poor customer service. You were talk to them on the phone wait until someone picks up after a half hour, then put you on hold then they will save the piece at the very end and rudely hang up

I bought an upright freezer November 2024. It stopped working 74 days later. Still under warranty. Multiple calls. 3 pages of notes. Its main parts are made out of aluminum. It's not made to last many years. Like the 20 year old freezer I replaced with this disappointment. My advice is search for something better. Buy an old freezer from a family member or someone that has one made out of metal. Appliance technicians are having a hard time fixing these made out aluminum appliances. Research and fact find before you buy. Frigidaire and Kenmore used to the best appliances you could buy. Not anymore.

Purchased top-of-the line Frigidaire Freezer (Model #FFUE2024AN) and received delivery from Lowe's on Jan 19, 2025; plugged in and received High Temp warning before delivery guys left; they said let it come-up to temp and it should go away after 24 hours; called Lowe's after 10 days and said 48 hrs warranty; I have to call Frigidaire; now after 3 tech visits it's still not working and Frigidaire will not replace this brand-new, unused unit. This unit cost $1,000 and has been unusable since delivery - 60 days. I'm being told I have to wait for another tech to assess "repairability". I am done with Frigidaire. DO NOT PURCHASE major appliances from FRIGIDAIRE.

Well extremely dissatisfied.. Several trips with a tech for same problem ice build up behind tin work inside freezer and gets on the fan! Sounds like a monster truck running in kitchen.. and high temp light in door!!! So tech came on the day!!!! Which was Monday 1-27-25, replaced more parts, same thing last night 1-29-25, I call that am and they said no sorry factory warranty is run out!!!! Factory warranty ran out on the 27th same day tech was here. I will never!!!! own a Frigidaire product!!! ever. Buyer beware

We bought a new Frigidaire upright freezer just over a year ago. It never worked properly. When we asked for a new one, because it didn't work after just a month or two, they said we had to try to repair it first. They tried to repair it multiple times, but it never worked for more than a couple months. They dragged this out until the warranty expired and now they say we just have to buy a new one. They are rude and unhelpful. The freezer is a lemon and they know it.

I bought a Frigidaire chest freezer in July. It didn’t work from the start. It’s now November and it still doesn’t work. They keep insisting that they’ll fix it and every time they send a technician and are told it can’t be fixed they send another tech to verify this. I’m up to 3 different techs now and they still won’t replace it. They continually lie on the phone and say they’re not receiving reports when they have and now are requesting that their master technician talk to the last technician that looked at it to verify that it cannot be repaired. This has been going on for months and I’m telling everyone don’t buy anything from them. Their products and customer service are horrible so save yourself this hassle and avoid them like the plague. There should be a way to leave zero stars on here.

DO NOT BUY FROM FRIGIDAIRE. WORST customer service I have EVER encountered. DECEITFUL AND MANIPULATIVE. They will continue to ask you to call back again and again as a ploy to give them more time. I bought an upright freezer from Frigidaire in June. I had it installed and began using it. Right before the upright freezer hit the 3 month mark I got a high temp alarm. I followed the steps in the manual which included buying dry ice and waiting for a technician since the high temp alarm could not be resolved by me. On the phone call I was told that I would not be reimbursed for the dry ice or any food that had thawed. Not that I could get reimbursed for the food in there I had over 300oz of pumped breastmilk in there for my baby that had started to thaw.

I paid close to $600 for stainless steel top freezer fridge 3 months later, it died out of the blue. I called customer service and it took them several days to send someone out. Not only did they messed up my phone number they told me there was no supervisor available. Correct number to contact their call center is based in Philippines and the agents are difficult to understand and took a long time in understanding your needs. My food all ruined. I rushed out to buy a no-brand fridge that was one-third the cost yet has a life tilted warranty. Shame on you Frigidaire for claiming to be top of the line but really just crap in disguise.

I’ve owned a Side-by-Side Column Refrigerator and Freezer Set from Frigidaire for a year and a half, which my builder chose. Unfortunately, the freezer has already started malfunctioning—leaking water, to be specific. I contacted Frigidaire’s technician, and after inspecting the unit, he informed me that the issue stems from an internal defect in the ice maker pipe, which is unrepairable. To make matters worse, he mentioned that this is a known issue with 2022 model units. (he has seen this happen many times) Apparently, Frigidaire internally recognized this problem and fixed it in the newer models, but that does nothing to help those of us stuck with the defective ones.

I will never have another Frigidaire product again. 30 day old deep freezer and it doesn't work. Still under warranty and guess what every time I called they tell me someone will be out this date and no one shows up. Call again, change the date, didn't show up. Now telling me Sept 2nd. That's Holiday. All my meat and veggies are thawed out. 800 bucks down the drain. Junk don't buy the products.

Frigidaire customer service was attentive. Product is working fine now after manual defrost. There was too much ice build up and the evaporator fan was probably hitting ice.

A recently purchased freezer has not been working since the delivery, and Frigidaire refused to fix because it has been used in restaurant. Who would know that Frigidaire doesn't offer warranty for restaurant use.

Buyer beware. We bought a brand new Frigidaire Gallery in January 2024 from Lowe’s. The freezer broke down in May. If you are considering purchasing an appliance by Frigidaire built by Electrolux at Lowe’s consider all this first. Mid August the unit is still not working after four service calls, 3 wrong parts sent, over 12 hours of service techs in our home, 20 hours on the phone with Electrolux, 5 hours with service repair, countless apologies and over 3 hours on hold.

My husband and I bought a Frigidaire upright freezer. After three years the condenser shorted out. Since we hadn’t bought an extended warranty, we ended up buying a new freezer to replace it. We deeply regret having replaced it with another Frigidaire. This time our new freezer lasted for three MONTHS before the fan died, froze the water in the lines, and cause the second great meltdown. This time we lost everything.

I will NEVER purchase another Frigidaire product! Frigidaire believes in giving the customer the runaround when it comes to backing their manufacture warranty. I purchased a 20 cu. Ft. Upright freezer, after a few days of it being delivered, I noticed ice buildup in the inside door area. I contacted Frigidaire, they sent out a technician who stated the freezer had received body damage and the appliance was non-repairable and that he'd send the report to Frigidaire and Frigidaire should update me in a about a week regarding the next steps.

I just unloaded my 20 cu ft freezer, I put 1/2 of it in the trash and about 1/2 of it in other freezers. This is my second Frigidaire freezer in 8 years. The first one completely quit overnight. I walked out into the garage to pull something out to thaw for lunch and noticed water under the freezer. When I opened the door everything was thawed. This one started with only certain items not freezing. Then slowly other items appeared soft. I have just bought my last Frigidaire freezer or refrigerator.

I purchased a garage rated freezer in Sept 2023 from Home Depot. It is a Frigidaire FFUE2022AWE. Major components broke in April 2024 (front assemble/air tower, controls and heater). Parts on back order and maybe will be fixed in June. Won’t send me new freezer. UNACCEPTABLE. UNFAIR. Do not buy Frigidaire or Electrolux.

Bought a Frigidaire chest freezer and it didn't even last 5 years. Was no longer freezing. I figured I would get maybe ten years out of this product. Everything seems to be made like garbage nowadays. I will just buy a no name brand next time since apparently It doesn't make a difference.

2021 model freezer. Ice maker “unrepeatable” because of how it’s built. Customer service reads from script. Refuses to provide any help to replace unit. Refuses to elevate or even let you make a claim.

I do not recommend the refrigerator or the company, I bought the refrigerator on September 25/23, paid $1,323.00, this came with a defect and I called the company and it took three weeks to send the technician and the part. Three technicians have already come and the refrigerator still does not work, the customer service is the worst and they have not replaced the refrigerator nor do they want to refund my money.

Bought a new 20 cubic foot freezer. Light comes on, can hear it running. Does not get cold. 3 calls for service before the automated system quit hanging up on me. The person I finally spoke to insisted that unplugging for 15 min and plugging back in would fix it. Also said call tomorrow if in 24 hrs it doesn't cool. It's 24 hrs later and they don't work on Saturday. DON'T BUY THIS JUNK WITH THE WORST SERVICE ON THE PLANET!!!!

Purchased during the pandemic. Arrived dysfunctional - needed parts which took >6 months, but understood supply chain issues. However, in last 6 months door has opened itself and we lost everything in the freezer. Blinking light worked but alarm did not. Would never buy this again. Please save yourself the frustration and expense!