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Reviewed Oct. 21, 2023
Bought a new 20 cubic foot freezer. Light comes on, can hear it running. Does not get cold. 3 calls for service before the automated system quit hanging up on me. The person I finally spoke to insisted that unplugging for 15 min and plugging back in would fix it. Also said call tomorrow if in 24 hrs it doesn't cool. It's 24 hrs later and they don't work on Saturday. DON'T BUY THIS JUNK WITH THE WORST SERVICE ON THE PLANET!!!!
Reviewed Oct. 5, 2023
Purchased during the pandemic. Arrived dysfunctional - needed parts which took >6 months, but understood supply chain issues. However, in last 6 months door has opened itself and we lost everything in the freezer. Blinking light worked but alarm did not. Would never buy this again. Please save yourself the frustration and expense!
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Reviewed Sept. 25, 2023
Purchased a 20 cf Frigidaire upright garage ready Freezer from the Home Depot. After a little over a year, the Compressor stopped working. This caused the loss of my frozen food. Neither Frigidaire nor Home Depot wanted to take responsibility for this lemon since we didn't buy the "extended warranty" which I may add was during the pandemic. We paid for a technician but he couldn't fix it due to the highly flammable butane used in this freezer instead of the usual freon. Sooo, here we are with a piece of junk sitting in the garage. Frigidaire said the Compressor should last at least 7 years but didn't care that they and Home Depot sold us a lemon. Apparently the Implied Warranty does nothing as far as Home Depot is concerned.
Reviewed Sept. 2, 2023
Our experience has been nothing short of a nightmare, and I implore you to take immediate action to rectify this situation. To begin with, our initial appointment with a technician was an absolute disaster. The technician was a no-show, no call, without any prior notification or communication. This lack of professionalism was deeply disappointing. After a week's delay, the technician finally appeared, but by then, the inconvenience caused was already significant. The technician diagnosed the issue and ordered the necessary part for the repair. However, it has now been a whole month, and the part is still stuck in the shipping status. Every time I try to reach out to customer service at 1-800-944-9044, I am directed to overseas customer support. Regrettably, these interactions have been far from helpful. Each time I explain my situation, it feels like I am starting from scratch, as if there is no record of my previous conversations.
As of now, my freezer and fridge remain in disrepair, and I am left in the dark about the status of the parts and the anticipated resolution timeline. The lack of communication from both the company and the technician has been incredibly frustrating. I find myself in a position where I have no idea when my freezer and fridge will be fixed, and no one seems to have any concrete information to provide. In this age of advanced communication, it's disheartening to experience such a profound lack of transparency and accountability. We are still waiting!
Reviewed Aug. 25, 2023
I purchased a new freezer in September 2022. About 2 1/2 months ago the alarm started going off about every 30 seconds. I was unable to find anything myself and so called the customer service, which is a joke, and they made an appointment for a repair man to come out. The guy who showed up looked at it and left saying he ordered a new gasket for it. When that came he came back. Put in the new gasket and said to give 24 hours for the alarm to stop going off. It never stopped so I called yet again and the same guy came out. Put in another gasket and replaced the light which is where the alarm indicator is. Now my freezer is worse than ever in that there is frost at the bottom of the door plus things in the door are not freezing. So if the freezer was working properly that alarm should be going off since there is obviously a temperature issue.
Once again I called the customer service and they would only say they will make an appointment for me again and that I cannot request a different technician or company to repair it. For the last three appointments which were all confirmed I received no call and no show. When I called the customer service all they will do is make another appointment and they say that the technician said there is no issue with my freezer. I called Home Depot and one of their reps actually came to my house and took photos of the problem and acknowledge there is indeed something wrong with the freezer where they contacted a Frigidare rep in my area of Nampa Idaho and they were supposed to call me to assist. This was last Monday. No call at all.
Do not buy this product. You will not get any customer service at all other than an automated this is what you get and there is no recourse. I now have to continue to try to get my freezer fixed. I intend to file a complaint with the Idaho Attorney General’s office and anywhere else I can think of. This is absolutely unprofessional. Dishonest. Just crappy product and Customer Service.
Reviewed Aug. 23, 2023
I bought. Freezer Frigidaire model FFUE2022AWO. From the get go it’s frosting especially on top two shelfs. Can’t reach their customer service but once in a blue moon and no help to them! So I called for a service man, locally, he said the door inside is bent near the seal. Nothing we did but many come that way. I hate Frigidaire and will never buy or recommend their products. Now it’s costing me 300 plus tax to get a new door. I will use GE from now on. I finally reached FRIGIDAIRE customer service today and he even suggested I buy the door from Amazon and it would be cheaper. There is nothing wrong with the seal. It’s the inside part of the door that is bent and allows air inside. Do not buy Frigidaire.
Reviewed July 7, 2023
Tried for 3 years to get freezer fixed. Stopped running 2 yrs 5 months ago. Repair service has attempted to repair at least three times. Frigidaire cannot fix their own product. Had to buy competitor's product to get a working freezer. Frigidaire keeps telling me to get service repairmen to fix, but last one said it would never work. Contacted Frigidaire, they said to get serviceman to repair. They'll not honor their 3 yr extended warranty. And continue to give a run-a-round. Don't buy Frigidaire products they are no good.
Reviewed June 20, 2023
Bought 3 stand up freezers (16 feet) early 2021, built in October 2020. Compressor in 1 broke down, cost of replacement almost as much as buying a new freezer. Unfortunately warranty is only 1 year (My mistake. Should have checked before as I would not have bought with such a flimsy warranty). Frigidaire takes the view (legally correct) that it is not their problem. My recommendation, stay away from products of this company, clearly they have no confidence in their products and will not stand by them.
Reviewed June 3, 2023
About a year I go my family and I purchased the model. Above within one month it went into this automatic defrost and the temperature will not come back. Called repair guy. Got a new compressor. 1 month later once again it did the defrost, temperature does not come back. This time we got new coils and something else. It worked again for a two more months. Had another $2,000 worth of meat in it and it goes into defrost again and doesn't come back. They said it was a motherboard. Well here we are after one year and we are having a yet another defrost dilemma. It done it again and won't come back. The freezer is a lemon. Do not purchase. I repeat do not purchase. I will no longer purchase frigidaire Frigidaire products.
Reviewed April 29, 2023
We purchased the column Freezer in 2021, and immediately had leaking issues, which was due to a cracked hose inside the insulation and could not be fixed so we were issued a replacement. 2 replacements has noticeable scratches on the front door when we received them and a 3rd replacement attempt was so bad that it never left their warehouse. We have been arguing with Frigidaire for nearly 18 months now, and were recently told that their policy has a maximum of 3 replacement attempts, and after that point, all they can do is issue a credit. So somehow the company has the inability to successfully deliver a functioning new condition freezer, but because of their ineptitude, the customer has to suffer on a product we paid for. We will never buy another product from Frigidaire.
Frigidaire author review by Jonathan Trout
Frigidaire makes specialty appliances for your kitchen and laundry room and for home comfort (air conditioners, dehumidifiers and air purifiers). In addition to its freezer/fridge combo models, it makes 30 models of chest and upright freezers that come in three collections: Frigidaire Professional, Frigidaire Gallery and Frigidaire.
Frigidaire collection: The Frigidaire collection features 26 models of upright and chest freezers ranging in capacity from around 5 to 21 cubic feet. They include features like SpaceWise organization, a system with adjustable dividers and baskets with color-coordinated clips. They also have ArticLock walls which keep food frozen for over two days in the event of a power outage. Freezers in the Frigidaire collection range from $269 to $989.
Frigidaire Gallery collection: The Gallery collection includes one upright freezer and two models of freezer/refrigeration combos. The upright freezer has a capacity of 19 cubic feet and costs $1,799. It comes with a smudge-proof stainless steel finish and is over 24 percent more energy efficient than older Frigidaire models.
Frigidaire Professional collection: The Professional collection includes one upright freezer that is 19 cubic feet in capacity. It has a SpacePro shelving system that lets you adjust and remove bins, shelves and storage baskets. It features automatic alerts that let you know if the temperature rises, the power goes out or the door is left open. The Professional upright freezer costs $2,099.
PureAir Ultra: Some upright and chest freezers come with PureAir Ultrafiltration systems that remove up to seven times more odor than baking soda. This helps your food taste fresh longer.
Soft-Freeze Zone: If your model of Frigidaire has a Soft-Freeze Zone, it will keep things like ice cream, butter and bread soft and ready to eat.
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