Frigidaire Freezers Reviews

Purchased top-of-the line Frigidaire Freezer (Model #FFUE2024AN) and received delivery from Lowe's on Jan 19, 2025; plugged in and received High Temp warning before delivery guys left; they said let it come-up to temp and it should go away after 24 hours; called Lowe's after 10 days and said 48 hrs warranty; I have to call Frigidaire; now after 3 tech visits it's still not working and Frigidaire will not replace this brand-new, unused unit. This unit cost $1,000 and has been unusable since delivery - 60 days. I'm being told I have to wait for another tech to assess "repairability". I am done with Frigidaire. DO NOT PURCHASE major appliances from FRIGIDAIRE.

Well extremely dissatisfied.. Several trips with a tech for same problem ice build up behind tin work inside freezer and gets on the fan! Sounds like a monster truck running in kitchen.. and high temp light in door!!! So tech came on the day!!!! Which was Monday 1-27-25, replaced more parts, same thing last night 1-29-25, I call that am and they said no sorry factory warranty is run out!!!! Factory warranty ran out on the 27th same day tech was here. I will never!!!! own a Frigidaire product!!! ever. Buyer beware

We bought a new Frigidaire upright freezer just over a year ago. It never worked properly. When we asked for a new one, because it didn't work after just a month or two, they said we had to try to repair it first. They tried to repair it multiple times, but it never worked for more than a couple months. They dragged this out until the warranty expired and now they say we just have to buy a new one. They are rude and unhelpful. The freezer is a lemon and they know it.

I bought a Frigidaire chest freezer in July. It didn’t work from the start. It’s now November and it still doesn’t work. They keep insisting that they’ll fix it and every time they send a technician and are told it can’t be fixed they send another tech to verify this. I’m up to 3 different techs now and they still won’t replace it. They continually lie on the phone and say they’re not receiving reports when they have and now are requesting that their master technician talk to the last technician that looked at it to verify that it cannot be repaired. This has been going on for months and I’m telling everyone don’t buy anything from them. Their products and customer service are horrible so save yourself this hassle and avoid them like the plague. There should be a way to leave zero stars on here.

DO NOT BUY FROM FRIGIDAIRE. WORST customer service I have EVER encountered. DECEITFUL AND MANIPULATIVE. They will continue to ask you to call back again and again as a ploy to give them more time. I bought an upright freezer from Frigidaire in June. I had it installed and began using it. Right before the upright freezer hit the 3 month mark I got a high temp alarm. I followed the steps in the manual which included buying dry ice and waiting for a technician since the high temp alarm could not be resolved by me. On the phone call I was told that I would not be reimbursed for the dry ice or any food that had thawed. Not that I could get reimbursed for the food in there I had over 300oz of pumped breastmilk in there for my baby that had started to thaw.

I paid close to $600 for stainless steel top freezer fridge 3 months later, it died out of the blue. I called customer service and it took them several days to send someone out. Not only did they messed up my phone number they told me there was no supervisor available. Correct number to contact their call center is based in Philippines and the agents are difficult to understand and took a long time in understanding your needs. My food all ruined. I rushed out to buy a no-brand fridge that was one-third the cost yet has a life tilted warranty. Shame on you Frigidaire for claiming to be top of the line but really just crap in disguise.

I’ve owned a Side-by-Side Column Refrigerator and Freezer Set from Frigidaire for a year and a half, which my builder chose. Unfortunately, the freezer has already started malfunctioning—leaking water, to be specific. I contacted Frigidaire’s technician, and after inspecting the unit, he informed me that the issue stems from an internal defect in the ice maker pipe, which is unrepairable. To make matters worse, he mentioned that this is a known issue with 2022 model units. (he has seen this happen many times) Apparently, Frigidaire internally recognized this problem and fixed it in the newer models, but that does nothing to help those of us stuck with the defective ones.

I will never have another Frigidaire product again. 30 day old deep freezer and it doesn't work. Still under warranty and guess what every time I called they tell me someone will be out this date and no one shows up. Call again, change the date, didn't show up. Now telling me Sept 2nd. That's Holiday. All my meat and veggies are thawed out. 800 bucks down the drain. Junk don't buy the products.

Frigidaire customer service was attentive. Product is working fine now after manual defrost. There was too much ice build up and the evaporator fan was probably hitting ice.

A recently purchased freezer has not been working since the delivery, and Frigidaire refused to fix because it has been used in restaurant. Who would know that Frigidaire doesn't offer warranty for restaurant use.