Frigidaire Freezers Reviews

Do not buy a Frigidaire appliance!! We bought a Frigidaire freezer in August of 24. In June of 2025, 10 months later it went out. Since then, we have had to reschedule our life's responsibilities to wait on a technician. Twice it has been a no show. As I write I have been on hold with customer service. They are "sorry for the delay." Because of this we have not been able to freeze our food for the winter. I am contemplating taking legal action for breach of contract.

I ordered a freezer 22 of June. Had an email that said, "it was scheduled for the 30th of June". Nothing happened. Then received an email July the 1st saying, "there's been a delay but agent has picked up your order and at warehouse". Contacted Frigidaire on chat and got the run around that the delivery team has it. Finally on the 11th of July through chat again gave me a number to call. Waited 38 minutes for someone to answer. No one did. Contacted chat again and was given a different number to call. Waited 30 minutes and finally someone answered. Got the run around again and still don't know when my order will be delivered. That person said, "they have to wait for the delivery team to correspond to their request and then contact me".

Was on the site to schedule an appointment to have my freezer looked at being it has frost on the inside top. The seal looks good so not sure why it's doing it. Nobody showed up for the appointment meant that was set up for the 5th of July. I get on the website to chat and I was basically on hold for 45 min. I then get told to call and make my own service appointment with a named company. Do not see any purpose of having to go through them if I have to do the calling. Don't waste your time.

This company is RIDICULOUS! And their products suck! I've been trying to get my freezer repaired since FEBRUARY 2nd (today is 6/30)!!! It only worked for 4 months!!! They have sent out EIGHT (8) service techs, replaced every part that can be replaced and it still doesn't work!!! They supposedly issued a replacement authorization on 6/17 and I am YET to receive a resolution!!!! Still no working freezer.

Bought a professional series freezer. Ha ha professional. The minute it was installed, made ICE once, never made ICE again. Have had technicians out seven times to try to fix the problem. They are service technicians. Have to call Frigidaire tech and ask them what to do. Almost hilarious not like the old days when someone actually cared and would figure out what the problem is. They just keep sending out one part at a time and trying to replace it telling the customer this will fix it and it actually doesn’t and they leave not checking any other part to find the faulty part. Poor poor customer service. You were talk to them on the phone wait until someone picks up after a half hour, then put you on hold then they will save the piece at the very end and rudely hang up

I bought an upright freezer November 2024. It stopped working 74 days later. Still under warranty. Multiple calls. 3 pages of notes. Its main parts are made out of aluminum. It's not made to last many years. Like the 20 year old freezer I replaced with this disappointment. My advice is search for something better. Buy an old freezer from a family member or someone that has one made out of metal. Appliance technicians are having a hard time fixing these made out aluminum appliances. Research and fact find before you buy. Frigidaire and Kenmore used to the best appliances you could buy. Not anymore.

Purchased top-of-the line Frigidaire Freezer (Model #FFUE2024AN) and received delivery from Lowe's on Jan 19, 2025; plugged in and received High Temp warning before delivery guys left; they said let it come-up to temp and it should go away after 24 hours; called Lowe's after 10 days and said 48 hrs warranty; I have to call Frigidaire; now after 3 tech visits it's still not working and Frigidaire will not replace this brand-new, unused unit. This unit cost $1,000 and has been unusable since delivery - 60 days. I'm being told I have to wait for another tech to assess "repairability". I am done with Frigidaire. DO NOT PURCHASE major appliances from FRIGIDAIRE.

Well extremely dissatisfied.. Several trips with a tech for same problem ice build up behind tin work inside freezer and gets on the fan! Sounds like a monster truck running in kitchen.. and high temp light in door!!! So tech came on the day!!!! Which was Monday 1-27-25, replaced more parts, same thing last night 1-29-25, I call that am and they said no sorry factory warranty is run out!!!! Factory warranty ran out on the 27th same day tech was here. I will never!!!! own a Frigidaire product!!! ever. Buyer beware

We bought a new Frigidaire upright freezer just over a year ago. It never worked properly. When we asked for a new one, because it didn't work after just a month or two, they said we had to try to repair it first. They tried to repair it multiple times, but it never worked for more than a couple months. They dragged this out until the warranty expired and now they say we just have to buy a new one. They are rude and unhelpful. The freezer is a lemon and they know it.

I bought a Frigidaire chest freezer in July. It didn’t work from the start. It’s now November and it still doesn’t work. They keep insisting that they’ll fix it and every time they send a technician and are told it can’t be fixed they send another tech to verify this. I’m up to 3 different techs now and they still won’t replace it. They continually lie on the phone and say they’re not receiving reports when they have and now are requesting that their master technician talk to the last technician that looked at it to verify that it cannot be repaired. This has been going on for months and I’m telling everyone don’t buy anything from them. Their products and customer service are horrible so save yourself this hassle and avoid them like the plague. There should be a way to leave zero stars on here.