Frigidaire Freezers

5/22/21 bought freezer. 7/07/21 stopped working, service person looked at it on 07/13/21. Took until August for replacement parts to arrive: fan motor, fan seal, drain kit, wrapcover, vent cover. Lost over $800. in food. 4/07/22 temp control stopped working and it is not even a year old service person can not come out until 4/12/21 $500 in food to be thrown out this time. This is totally not acceptable as I was told when the man fix everything in August that this has happened with all of the model #FFFU20F2VW0. That is why I had to wait so long for my replacement parts and my food could not be saved.

We bought a upright freezer from Home Depot in December of 2020. By February of 2021 it quit freezing. We had a hassle getting a warranty repair on it and took 2 months to get a repairman to look at it. Then it took another 10 months to get the parts to fix it. The original door was warped from the factory and when we got a new one it was dented from shipping. So for 10 months no working freezer and had to store our food in a old freezer from 1980, which is rusty and still working, I'm glad I saved it out behind the wood shed instead of taking it to the landfill. Now after 5 months of working the great Frigidaire doesn't freeze again. Home Depot won't reimburse us for selling a ** product and says it's Frigidaire product and they won't reimburse us either. I think everyone that has one of these Frigidaire freezers should make a class action lawsuit against Frigidaire and get reimbursed the full amount for buying a ** product that doesn't work!

I purchased this freezer in 2020, in September it stopped freezing, Repair company claimed that these freezers weren't build to be in the (Cold Climate) my garage, I LIVE IN FL. It did fix until Months after and it made a clunking noise. You can hear it inside over any other noise, they came out and put a (Casing to stop it blamed that on heat). Then Janurary 22 they came out and put a (Different casing/part) because of Cold. It was clunking this time it didn't fix problem, so now here in March 2022 I am waiting on a part. Service company doesn't answer phone, Fridgidaire has tried to reach them as have I with multiple messages/people calling.

Suffered through 3 30 min, on hold phone calls with Custom service. The repairman assigned has been very unreliable. He has stood us up several times and will not return phone calls. He said freezer needs a new fan motor, which he said was a common problem with this freezer. Our freezer is about 9 mo. Old. Frigidaire customer service has been very little help.

A relative bought a Frigidaire freezer, broke down a few months later, spent countless hours on the phone trying to resolve issue to no avail. Five repairman and nine parts later and still not fixed and they finally decided to do buyback but they have never received money! This company is horrible! They finally contacted an attorney to get it resolved!

I bought this freezer from HD last year on 12/22/20. Shortly after, the interior lights stopped working - this was the first service call. The technician came out and discovered a switch went bad and replaced it. The unit was running well for a few months but then during July we started to hear the unit beeping and the LED indicator light continuously flashed. I kept trying to close the door to make it stop beeping but that didn't work.

This is my 2nd review of this product. This is an update. My last review was July 2021. This freezer that I purchased in Jan. 2021 from Home Depot is no good. I have read other people's reviews and see I am not the only one with the problem. The last time the repairman came out in August he just melted the ice around the fan and put the panel back on. Today the freezer has iced up again. In August I asked for a refund from customer service. Never heard back from them after being told they would send my request to the replacement review board. I called customer service today. They did not give me any info regarding my request from August. I was told that they have to send a repairperson out again to evaluate the problem and that it has to be a Frigidaire repairperson. Couldn't get an appt until Oct. 4. This company is the worst. Do not buy any Frigidaire products!!

I bought the freezer and it was delivered in late February. It work fine until July 4th weekend. Then everything started to thaw from the top down. I was directed to a local appliance repair shop and they installed the repair kit as this has been a known problem of ice from the defrost cycle getting into the fan area and freezing the fan up. Lost most of my food that time. The fix appeared to work until the middle of September, fan must have frozen up and now it doesn’t work. Parts will have to be ordered for this repair. More food lost. The repair man said they have repaired over 700 of these. Frigidaire fix your design issues and do not sell more units until you do. Can I ever trust this freezer will work like it is suppose to?

Freezer only bought 6 months ago and started to having issues. 3 months later and been seen by incompetent repair man under Frigidaire warranty 6 times, it is still not fixed (and Electrolux/Frigidaire will not send you a new unit, let alone up their game to finish the issue). Now I've complained to electrolux/frigidaire customer service about my freezer still not fix, they will hang up a phone in you and leave you to limbo what's their next approach gonna be. Plus you need to be in the phone line for an hour before you can get hold of these people, and still they don't have any answer on how to resolve my freezer issue. TERRIBLE, no way I'm buying from them again. If you want some headache and money lost from buying a crappy appliance, then buy electrolux/frigidaire brand.

Do Not Buy. This Frigidaire upright freezer has been the worst I have ever had! Bought in June 2020 and in July 2020, it stopped working. I lost food and hours later after unplugging and plugging it in it started up again. Why, I have no idea? Happened again in November of 2020! Lost food again, had to distribute food throughout my neighbourhood to save what we could. Thank goodness for good neighbours! Repairman came out replaced motherboard and sensor. He said little can go wrong with these freezers. I beg to differ.