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About Frigidaire Freezers
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Frigidaire Freezers Reviews
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Reviewed Oct. 16, 2024
DO NOT BUY FROM FRIGIDAIRE. WORST customer service I have EVER encountered. DECEITFUL AND MANIPULATIVE. They will continue to ask you to call back again and again as a ploy to give them more time. I bought an upright freezer from Frigidaire in June. I had it installed and began using it. Right before the upright freezer hit the 3 month mark I got a high temp alarm. I followed the steps in the manual which included buying dry ice and waiting for a technician since the high temp alarm could not be resolved by me. On the phone call I was told that I would not be reimbursed for the dry ice or any food that had thawed. Not that I could get reimbursed for the food in there I had over 300oz of pumped breastmilk in there for my baby that had started to thaw.
I waited for a technician who stated that they needed to order parts and made an appointment to come back in a week. That appointment was canceled by corporate because the part “wasn’t going to make it in time.” So I called again. And again. And again. More than 10 times I called and spoke to different people. The ONLY thing they could do is “email the back office” and state that they would call me in 24-48 hours. I NEVER received a call from Frigidaire. Every time I called it was the same thing until I asked how long I would have to wait for their “fast service.”
They said 30 days and then I could get a replacement freezer as their service would be deemed “slow.” 30 days came around and the part was still not available. Customer service continued to tell me to wait for the part to come instead of upholding what had previously been stated. I call back one last time and magically the part is all of the sudden available BUT my order had been canceled. The order that I had been calling for 30 days about. So now over 30 days later and I still have not received my parts or a technician to come and fix it. The parts are now ordered, but who knows how long it will take to get a technician out. My freezer is still not fixed. 30+ days and pending.
In closing: When your freezer breaks - be prepared to wait well over a month to get it fixed while being told you are not being patient enough with them. You will never receive a phone call from them and you will always be left in the dark. Never ever ever buy from Frigidaire. They are no longer a trusted brand to me, and I hope you won’t trust them either.
Reviewed Aug. 29, 2024
I’ve owned a Side-by-Side Column Refrigerator and Freezer Set from Frigidaire for a year and a half, which my builder chose. Unfortunately, the freezer has already started malfunctioning—leaking water, to be specific. I contacted Frigidaire’s technician, and after inspecting the unit, he informed me that the issue stems from an internal defect in the ice maker pipe, which is unrepairable. To make matters worse, he mentioned that this is a known issue with 2022 model units. (he has seen this happen many times) Apparently, Frigidaire internally recognized this problem and fixed it in the newer models, but that does nothing to help those of us stuck with the defective ones.
The only solution I’ve been given is to replace both the freezer and refrigerator, which will cost me a whopping $6,000. Why? Because the newer 2024 models have different connections, meaning I have no choice but to replace both units together, even though the refrigerator isn’t technically broken yet. On a side note, the warranty on the newer models (starting July 2023) has been extended to 2 years, which seems like a blatant attempt to make them look better after they realized how faulty the 2022 models were.
When I reached out to Frigidaire customer service, they couldn’t have been less helpful. Their response? “You’re out of the 1-year warranty; we can’t do anything for you.” No accountability, no solutions, just a brush-off. After multiple attempts, they would offer me a "20% rebate" if I bought this set to replace my current one. Hell no, they still want my money? I’m absolutely disgusted that a so-called "professional series" product from Frigidaire would fail within two years and that the company refuses to stand behind their products. I’ll never buy anything from this brand again, and I strongly advise anyone considering a Frigidaire purchase to think twice.
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Reviewed Aug. 28, 2024
I will never have another Frigidaire product again. 30 day old deep freezer and it doesn't work. Still under warranty and guess what every time I called they tell me someone will be out this date and no one shows up. Call again, change the date, didn't show up. Now telling me Sept 2nd. That's Holiday. All my meat and veggies are thawed out. 800 bucks down the drain. Junk don't buy the products.
Updated review: Aug. 26, 2024
Frigidaire customer service was attentive. Product is working fine now after manual defrost. There was too much ice build up and the evaporator fan was probably hitting ice.
Original Review: Aug. 23, 2024
We bought a brand new top freezer Frigidaire and was pleased initially. Today, started making loud noises like an airplane propeller from back of fridge. Extremely disappointed. I owned a Whirlpool fridge in the past and 15 years no problem. I will never buy another Frigidaire product again.
Reviewed Aug. 19, 2024
A recently purchased freezer has not been working since the delivery, and Frigidaire refused to fix because it has been used in restaurant. Who would know that Frigidaire doesn't offer warranty for restaurant use.
Reviewed Aug. 12, 2024
Buyer beware. We bought a brand new Frigidaire Gallery in January 2024 from Lowe’s. The freezer broke down in May. If you are considering purchasing an appliance by Frigidaire built by Electrolux at Lowe’s consider all this first. Mid August the unit is still not working after four service calls, 3 wrong parts sent, over 12 hours of service techs in our home, 20 hours on the phone with Electrolux, 5 hours with service repair, countless apologies and over 3 hours on hold.
Beware. Electrolux customer service is trained to say NO and prolong the issue until the consumer is worn out. Furthermore we purchased an extended warranty with Electrolux and after countless attempts Frigidaire simply refuses to make it right. We keep getting kicked down the road. Our next step is a consumer affairs filing. If you purchase it from a retailer buy the extended warranty from them. After 30 they will be unable to help you. You’ll be on your own to face the same misfortune we have. User's recommendation: Do not buy Frigidaire products.
Reviewed June 25, 2024
My husband and I bought a Frigidaire upright freezer. After three years the condenser shorted out. Since we hadn’t bought an extended warranty, we ended up buying a new freezer to replace it. We deeply regret having replaced it with another Frigidaire. This time our new freezer lasted for three MONTHS before the fan died, froze the water in the lines, and cause the second great meltdown. This time we lost everything.
Reviewed May 9, 2024
I just unloaded my 20 cu ft freezer, I put 1/2 of it in the trash and about 1/2 of it in other freezers. This is my second Frigidaire freezer in 8 years. The first one completely quit overnight. I walked out into the garage to pull something out to thaw for lunch and noticed water under the freezer. When I opened the door everything was thawed. This one started with only certain items not freezing. Then slowly other items appeared soft. I have just bought my last Frigidaire freezer or refrigerator.
The freezer I had before this one was an old Sears freezer. It was 25 years old and still working. I decided I didn't like defrosting it every year or so and wanted to switch to a frost free. I wish I still had it. My dad still has his. We bought both on the same day getting a small discount for referral. Dad's is now 35 years old and still freezes items in a short time.
Reviewed March 20, 2024
Bought a Frigidaire chest freezer and it didn't even last 5 years. Was no longer freezing. I figured I would get maybe ten years out of this product. Everything seems to be made like garbage nowadays. I will just buy a no name brand next time since apparently It doesn't make a difference.
Reviewed March 11, 2024
2021 model freezer. Ice maker “unrepeatable” because of how it’s built. Customer service reads from script. Refuses to provide any help to replace unit. Refuses to elevate or even let you make a claim.
Frigidaire author review by Jonathan Trout
Frigidaire makes specialty appliances for your kitchen and laundry room and for home comfort (air conditioners, dehumidifiers and air purifiers). In addition to its freezer/fridge combo models, it makes 30 models of chest and upright freezers that come in three collections: Frigidaire Professional, Frigidaire Gallery and Frigidaire.
Frigidaire collection: The Frigidaire collection features 26 models of upright and chest freezers ranging in capacity from around 5 to 21 cubic feet. They include features like SpaceWise organization, a system with adjustable dividers and baskets with color-coordinated clips. They also have ArticLock walls which keep food frozen for over two days in the event of a power outage. Freezers in the Frigidaire collection range from $269 to $989.
Frigidaire Gallery collection: The Gallery collection includes one upright freezer and two models of freezer/refrigeration combos. The upright freezer has a capacity of 19 cubic feet and costs $1,799. It comes with a smudge-proof stainless steel finish and is over 24 percent more energy efficient than older Frigidaire models.
Frigidaire Professional collection: The Professional collection includes one upright freezer that is 19 cubic feet in capacity. It has a SpacePro shelving system that lets you adjust and remove bins, shelves and storage baskets. It features automatic alerts that let you know if the temperature rises, the power goes out or the door is left open. The Professional upright freezer costs $2,099.
PureAir Ultra: Some upright and chest freezers come with PureAir Ultrafiltration systems that remove up to seven times more odor than baking soda. This helps your food taste fresh longer.
Soft-Freeze Zone: If your model of Frigidaire has a Soft-Freeze Zone, it will keep things like ice cream, butter and bread soft and ready to eat.
As a member of the ConsumerAffairs Research Team, Jonathan Trout believes having access to free, comprehensive information on products and businesses is vital to making smart purchasing decisions. He focuses his efforts on researching and reviewing multiple brands across a variety of industries, with the goal of writing unbiased buyers guides to help inform consumers on impending purchases.
Frigidaire Freezers Company Information
- Company Name:
- Frigidaire
- Year Founded:
- 1918
- Website:
- www.frigidaire.com
