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Haier Freezers
Haier Freezers
Overall Satisfaction Rating
3.57/5
  • 5 stars
    13
  • 4 stars
    7
  • 3 stars
    2
  • 2 stars
    0
  • 1 stars
    8
Based on 30 reviews that contain star ratingsSHOW RATING DISTRIBUTION

Haier Freezers

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Haier designs solutions to enhance consumers' enjoyment of home at every stage of life—from university to first apartment to all shapes of family living. Each solution champions intelligence, individuality and the human drive to create the perfect home, so that each interaction with the consumer is a new opportunity to bring ease and joy to everyday life.

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Last updated: March 28, 2018

34 Haier Freezers Consumer Reviews and Complaints

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Verified Reviewer
Original review: March 28, 2018

It fits on my counter and doesn't take up a lot of space. I needed a small freezer so I purchased this at Menards and it seems to fit the bill, however there are a few small things that I'm not happy with. It is small like I need, but wish the inside was constructed to hold larger items. Also, the shelves are a little too close together and they cannot be moved. It has drawers and I removed them to have more storage space, and it's not frost free. So I have to remove the food to the top freezer in my fridge to defrost and if my top freezer is full I can't store frozen food there during defrosting.

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Verified Reviewer
Original review: March 26, 2018

I have had this for a number of years now and purchased it to be an extra freezer which allows me to stock up, especially in the bad winters we get here. Perfect size for my laundry room and to stock up on sales items, frozen, meats, etc. It worked out perfecting for my family. I just wish it was self defrosting... sometimes it’s a pain the neck to defrost and clean it out... sometimes I have to use even a hammer to get rid of built up ice.

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Verified Reviewer
Original review: March 25, 2018

I like that it’s small enough to fit in my kitchen. It has a cool basket so I can put smaller items into it. It keeps my food perfectly frozen. The cost was low enough for my income also. It’s perfect for my needs. It keeps my food fresh until I’m ready to use it. Although, I wish it came in a different color than white. The white looks nice but it’s hard to keep in clean because I have 2 small messy children. I also wish it came in a different longer shape and that it wasn’t so heavy because I move a lot.

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Verified Reviewer
Original review: March 23, 2018

My overall experience with this brand has been awesome! They exchanged my refrigerator within a two week time frame and customer service was a delight to work with. I like this brand because it has a lifetime warranty for all my appliances. However, appliances are a bit expensive. But I have bought several appliances from different companies, but none of them can amount to the brand I have now.

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Verified Reviewer
Original review: March 22, 2018

I am completely satisfied with my freezer. It's user friendly and has awesome technologies making my life easier with faster freezing speed and temperature stability. It's a smart product with awesome features like programmable software. Haier provides a large storage area for frozen food and drinks. It's energy star certified, which means that the manufacturer participates in the energy efficiency program. I don't like though the cost and it should be cheaper. The short term service plan and the use of poor quality materials and design is another disadvantage. It needs to be more durable and stylish.

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Verified Reviewer
Original review: March 21, 2018

This freezer is better, cheaper and more efficient. It is also more modern while being suitable for a low income household since most of my currency goes to helping my son. However, it is rather bulky, I wish they made the metal not so heavy but that it could be resistant. I plan to use my freezer as a freezer. Not a tank. That would make this brand a lot more enjoyable, with that this brand would be perfect! I also hope they make the freezer be more insulated. I have many blackouts and everything in the freezer goes bad the same day.

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Verified Reviewer
Original review: March 20, 2018

Haier Freezers doesn't ice up as much as my old freezers. No room inside the house for it but it stays cool even in the garage when it hot as hell here in Florida. But the top falls down when I open it to grab something out of it and hits me in the head every time. But it was cheap for when the other freezer when out that sucked but does the job it supposed to do.

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Verified Reviewer
Original review: March 19, 2018

I am so impressed with how well my Haier Freezer has worked. It is roomy and I am able to fit a lot of food in it. It has baskets for extra storage. It always keeps my food fresh and safe. It is durable and has lasted me many years without needing it fixed. It was affordable to purchase it. It has worked perfectly for me from day one and have never needed any maintenance done on it. Furthermore, it doesn't take a lot of electricity to use it. I will definitely consider this brand of freezer again.

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Verified Reviewer
Original review: March 18, 2018

Nice prices and the Haier fridge has very nice lighting setting and it keeps cool and keeps all my foods really fresh and the meat drawer is my favorite quality. But repair cost, it can get very costly for parts to the Haier repair products. But buying a new fridge would just cost more and it becomes a very big hassle. Great experience. I love the Haier fridge overall and I will definitely buy more products from the Haier company. I love the blue lighting and stainless steel appliances that they have innovated.

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Verified Reviewer
Original review: March 17, 2018

I have just recently purchased this unit. So far I am very pleased with it but will have to see how it fares in the garage over the winter. The size of the unit fits the space I have to add a freezer, the price was reasonable and the weights is very consumer friendly. The temperature control dial is a nice feature that they should allow me to keep items frozen through all the seasons. Also, the availability of the unit was nice and I was able to purchase locally. However, the cord should be longer and the color variety choice was minimal. Wish they had more choices and an inside light would also be very nice. A locking feature would be very nice on the unit also.

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Verified Reviewer
Original review: March 16, 2018

I like the products of this brand, it makes me feel modern and that I am using the latest products of the market. I like that it's functional, simple and easy to use. I like their simple style and the space for items is enough. The foods or items gets cold very quick. When I want to cold a juice quickly, I just put it in the freezer 5 min and it's ready to drink. But I feel the Haier brand could improve their products so much better. For example, the colors of the models of their freezers or maybe a different style of it. Also I would to buy different sizes of a freezer and even a portable one.

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Verified Reviewer
Original review: March 14, 2018

I like how effective the freezer and the brand is. I haven't had a problem with it at all. The freezer is extremely reliable and I like the color of the product. The product is just very good but I would add a few more features, like making ice from the freezer, and add a few more colors to the look. My experience has been overall positive. My freezer has lasted for over 5 years and it has frozen everything that I wanted it to without problems.

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Verified Reviewer
Original review: March 13, 2018

I love this freezer. I bought it back in 2007 and ever since it has been a great freezer. It never disappoints and it still works as if it were brand new. It keeps my ice cream, meats etc frozen until I take them out. I like it and the size and style doesn't bother me. But I just don't love how the hinges gave out and lid/top no longer stays open on its own when I am looking through the freezer. Granted it is 10 years old but I believe that those should not have gone out the way they have. If different hinges were used it would stay open on its own.

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Verified Reviewer
Original review: March 12, 2018

It's just the right size for my family and for my kitchen, not too big, not too small. It holds the right amount of frozen goods. The brand is convenient to purchase and it's a good price. And it's available at a local store. The life expectancy is about 8 years. It's been positive but when it died, it just died. No warning. But that's ok. It was time to get a new one.

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Verified Reviewer
Original review: March 11, 2018

This is the only appliance I have with them. It's done the job it was built to do. I simply went to the store, hauled it home, plugged it in and that was it. It's a small chest freezers and just keeps food frozen with no extra features. The only thing I really don't like about the freezer is that the motor takes up too much space on the inside of the freezer, making an awkward filling space.

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Verified Reviewer
Original review: March 10, 2018

It has been great. It is just the right size for our home. It has the capacity to hold what we need for a couple of months. It has a basket to put food or bread in. It is easy to get food out of the bottom. We have had it for well over 10 years and even with the defrosting problems, it still works like new. Would really like it to be an upright instead of a chest. The main problem is defrosting it. It takes a while to get all the ice off the sides and then getting the water out of the bottom.

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Verified Reviewer
Original review: March 9, 2018

This is the first time I purchased this brand name but I am very happy with the product. It holds a lot of food and is easy to maintain. It has had a long life and it is energy sufficient which makes it a very good value. This freezer is convenient and fits in small spaces, temperature controls and was well priced. Works very good and holds enough so it was a good bargain. Also it has lasted a while so the brand holds up to its reputation. However, it was a little smaller than I had hoped and wished it was bigger for the price. If it was a little cheaper I would have been extremely satisfied but overall I think it’s a high-quality product and would purchase it again if I needed to.

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Verified Reviewer
Original review: March 6, 2018

The appliance works well and I am happy with it. It gets really cold very quick and keeps thing cold. However, I wish it was bigger and a different color because right now it is white and I prefer things that are black.

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Verified Reviewer
Original review: March 3, 2018

I have owned it for almost five years and it works great. It has a lot of room for all your food and it is very deep inside so you can store a lot of food. It also has a basket that you can put smaller stuff into. It stays at a normal temperature. But ice build up gets really bad sometimes and it makes my food stick to the side of the freezer. And sometimes has freezer burn. I also wish it would have come with more baskets or compartments because it is very deep on the inside.

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Verified Reviewer
Original review: March 1, 2018

This brand is a good brand but not the best. I like the space in my Haier freezer, that the freezer is deep and there is a lot of door space on the door shelves. But this brand can use a lot more space, shelving for organizing and an ice tray rack. But I like that the freezer stays at a good temperature. The freezer isn't too warm or too cold, it's just right. I also like that the freezer doesn't freeze over and frostbite anything.

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Verified Reviewer
Original review: Feb. 27, 2018

I am impressed with the reliability of this product. I was not familiar with this brand so I was pleasantly surprised to see how long it has lasted. I compared prices and features of several freezers and it is the right size and it was the right price which were the main selling points for us. However, I can't open vacuum lock again right away after closing.

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Verified Reviewer
Original review: July 15, 2017

I purchase a Haier deep freezer 1 year and 3 months ago from Walmart. The freezer has went completely out. It is not working. I called the company to report it. They gave me a number of a repair shop. Having a hard time getting the repair shop to respond to come out and look at the deep freezer. Company refuse to help me. On a fixed income. Cannot afford to buy another one.

6 people found this review helpful
Original review: April 4, 2017

I purchased the wine (fridge in July with a 1 year manufacturer warranty. I purchased it from Amazon. Haier sent a local repair company which took me 6 phone calls to get them out to see the fridge. It had made an explosive noise and stopped working. The repairman said there was a hole in the inside of the fridge as a result of it overheating and exploding. Later that day I got a call from Haier saying they would not honor the warranty because the fridge had been damaged. Never buy anything from this Company. They are no more than a scam.

12 people found this review helpful
Original review: June 24, 2016

I just found out about the recall. It is not mine, it is my daughter's freezer. She has 3 children and don't have the time to do this so I'm doing it for her, I am her Mother. But I can't anyone to lesson to me. I hope you do the chest freezer by Haier. She bought it 2011. No let her know that it is on the recall list, it is Haier Chest freezer Model #HNCM070E Serial #1005004454.01. And the store she bought has closed the name is Pamida in hart county ky. Can you tell us what to do. It has stop keeping the food cold and the recall said it is a fire hazard. We are very afraid. Please let me know what to do for her. The company does want to help. Thank you.

11 people found this review helpful
Original review: May 3, 2016

I bought a Haier chest freezer (7.2 cu. ft.) 5 years ago. Yesterday it just stopped freezing. There is no reason why a freezer should only work for 5 years. I called HHGregg and they referred me to Haier, which never answered their phone. Do not buy anything made by Haier. It is garbage!

13 people found this review helpful
Verified Reviewer
Original review: March 11, 2016

Haier Chest Freezer Model #hf50cm23nw - I purchased the freezer from Sam's Club. Before even fully opening the box, I fully read and adhered to every line of instructions in the manual. It has been 4 days of trying to reset the unit and hopefully get the refrigerant functioning properly. There has been NO LUCK!! It has not gotten below room temperature at all. And I have not been able to speak to anyone directly with Haier yet.

14 people found this review helpful
Verified Reviewer
Original review: Sept. 8, 2015

I purchased a higher degree about 4 years ago and I have not had any problems out of my freezer. Due to the fact that I have read some of the reviews stating that your freezer has failed them. I was very shocked to read that because my freezer it was stored in the garage to which it is no climate control. Only used it for extra storage of ice, ice cream and popsicles for the kids at my church. Did not expect it to last as long as it has. Thank God I must have gotten one of the good ones.

9 people found this review helpful
Verified Reviewer
Original review: April 3, 2014

My 7 month old Haier chest freezer stopped and started several times before I called for repairs. I was told to bring it an hour away for service. I told them I couldn't and they said they'd look into replacing it. I called several days later and was told to fill out a form and send a receipt, which I did, and was told a replacement would be sent in 7-10 days. Two weeks later I called and was told it would be replaced in another 7-10 days. I told them I just wanted a refund and was told I would know in 2 days if it was approved. Again, I'm told in a couple more days. It's been over 3 weeks now with a partially working freezer and I've lost all my meat. Haier just doesn't care.

26 people found this review helpful
Verified Reviewer Verified Buyer
Original review: March 13, 2014

My 7-month-old Haier freezer began smelling really bad. I only keep meat in this freezer, and digging down, I found liquid blood at the bottom and defrosted meat. Figuring the drain may be blocked, I moved everything away from the drain. It began working again for a day, then the meat began softening again. This repeated several time & I called for repairs. I was told to bring the freezer to the service center one hour away. I protested and was told they'd send me some paperwork and they "might" replace it. Several days later I still hadn't received any paperwork, so I called and it was sent, but I was told it will take 7-10 business days to replace. Meantime I'm losing my meat!

22 people found this review helpful
Verified Reviewer
Original review: Aug. 18, 2013

I have one of the freezers that Haier America recalled for the capacitor in the freezer's circuitry overheating and causing smoke and more advanced damage. When I found I had one that was recalled, I did what I found on the website and unplugged it right away. I had a major problem getting my frozen foods in it to other places to keep them frozen. I even have some in a couple of neighbors' freezers; however I called and reported my freezer. I have yet to date received any response from Haier America. The neighbors are asking me how many more months I will be needing their freezer space. Yes, I said months because it has been almost a year since I reported my freezer at first and after I called the Haier America number several other times to see what was going on with the repair and could never get anything but a recording asking me to leave a message.

I NEED MY FREEZER BADLY. I live in the country quite a ways from a store so it is critical to have a freezer or I would be spending a lot on running to the store for food so much more often and with the cost of gas going through the roof, I simply cannot wait for Haier America any longer. If anyone else is having the same trouble getting their freezer repaired or replaced from Haier America, I would like those people to make the next step and contact Consumer Protection and the Better Business Bureau and report them for not following through on these repairs.

DO NOT PLUG YOUR FREEZER BACK IN TO USE IT. I moved mine to an area where smoke and fire could be contained rather than in my home but after a couple of days after I started to use the freezer again, I smelled smoke and noticed smoke in small amounts coming out of the vents on the freezer so I quickly unplugged it again so I am back in the same boat, NO FREEZER, HIGH GAS COST, NEIGHBORS WANTING TO KNOW HOW LONG I WILL NEED THEIR VALUABLE FREEZER SPACE, AND A USELESS FREEZER.

Again, I urge anyone else not getting a response to contact the Consumer Protection and the Better Business Bureau and report them for not following through on these repairs or end up with a large $150 boat anchor! Good luck, everyone!

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17 people found this review helpful

Haier expert review by Jonathan Trout

Haier designs and makes modern home appliances like washers and dryers, refrigerators, oven ranges and freezers. In addition to its freezer/fridge models, it makes five different chest and upright freezers ranging in size from 3.5 to 14.5 cubic feet.

  • 3.5 cubic foot freezer: The 3.5 cubic foot model is an upright freezer that can hold around 125 pounds of food. It features an adjustable thermostat control and an easy-access defrost drain. It also comes with a 1-year warranty on parts and labor.

  • 5.0 cubic foot freezer: Haier’s 5.0 cubic foot model is an upright chest freezer that can hold around 175 pounds of food. It includes an adjustable thermostat control and easy-access defrost drain. It's designed to fit in small spaces. It comes with one slidable basket to store frequently-accessed items.

  • 7.1 cubic foot freezer: The 7.1 cubic foot chest freezer holds up to 250 pounds of food and has an aluminum interior. It features an adjustable thermostat, one removable basket and a manual defrost drain.

  • 9.2 cubic foot freezer: Haier’s 9.2 cubic foot chest freezer holds up to 325 pounds of food and has an interior light. It comes with four wheels with brakes so you can easily move the freezer where you need it. You can store frequently-accessed items in the two removable baskets and adjust the temperature using the outside control.

  • 14.5 cubic foot freezer: This is Haier’s largest chest freezer, which can hold up to 500 pounds of food. It comes with six wheels for easy movement and a security lock. It also features an interior light, temperature control and two removable baskets.

  • Best for: consumers looking for easily moveable chest freezers.

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Jonathan Trout

ConsumerAffairs Research Team

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As a member of the ConsumerAffairs Research Team, Jonathan Trout believes having access to free, comprehensive information on products and businesses is vital to making smart purchasing decisions. He focuses his efforts on researching and reviewing multiple brands across a variety of industries, with the goal of writing unbiased buyers guides to help inform consumers on impending purchases.

Haier Freezers Company Information

Company Name:
Haier
Company Type:
Private
Year Founded:
1999
Address:
1800 Valley Road
City:
Wayne
State/Province:
NJ
Postal Code:
07470
Country:
United States
Website:
www.haieramerica.com

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