About Danby Freezer
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Difficult to make them adhere to the warranty. I purchased a Danby upright freezer two years ago at Costco. My freezer stopped working on 07/31/2022. I have been contacting them since 08/01/2022 to get them to fix this freezer because the freezer wasn't holding its temperature. They sent me an email telling me to put paper in between the door and the hinge and take a picture and send it so they could make sure the door is that I closed adequately. Then after repeated calls where they stalled and pretended that they couldn't hear me talking over the phone.
I spoke to Costco, and they pressured Danby into giving me an answer four days after my initial call to Danby support. Then I was given an email with some phone numbers that Danby told me to call so that I would finally get my freezer fixed. However, I was told by the repair place that Danby has to contact them and request the inception of my freezer. Please value your time and energy and not buy from a company that treats its customers like crap when you want them to be accountable when their product fails. I have a five-year warranty.
We bought our Danby standalone freezer from Costco in Jan, 2021 and it stopped working March, 2022. I called Costco as it's under warranty and was told that they do not service Danby products, that was number #1. I was informed to contact Danby directly, I had to wait until Monday as they are closed on weekends. I have had nothing but Horrible service from Alicia at Danby specifically. I have requested to speak to her Supervisor for a formal complaint of her lack there of, of customer service and her work ethic. In short, we had to drop another 900 on a new freezer and lost over 1k worth of meat. This is unacceptable on every level. I will NEVER EVER buy another Danby product as well as I spoke my mind to Costco on how Dandy treats their customers.
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The Danby freezers are China made Crap. We bought ours on June 1, 2021 locally at an appliance store here in town and it went out in Feb. 2022. It ruined about $500 worth of food which is nearly the cost of the freezer. HUGE mistake made here. Never again!
I paid $1200 for this freezer and after 2 that is two months it started to act up. I was in contact with the company by e mail and phone looking for a appliance repair center to come and look at this dying appliance. The two companies would not come out a 25 minute drive. I informed Danby many times and no help over 2 months went by and I lost $500 of food. I could not take this big delay from Danby. I called Maar24 appliance repair. They came out the next day. Two days later came out and did the repair. Danby has been told all this information and how good this repair and to use them as they were not able to give me any service or help. Now I want my money for repair. Company is not responding to this. $80 for inspection and $216 for the repair with a Danby part. I am doing a reno on my Kitchen and I need to buy many appliances. Just a thought here. N J
The 26 cubic foot (or so) upright freezer I have is two years old in 2021. It seems to work properly and to be well built in all respects except one. The door does not reliably stay shut. My last freezer had a strong magnetic gasket. With the old freezer no matter how timidly or strongly you closed the door it would stay shut. The Danby magnetic gasket isn't worth a bucket of warm spit. You have to push the door closed and pause for a second and then let go. If you swing the door closed it will bounce open slightly, and you will lose all the food inside.
Bought the small 6.cubic grey up freezer with 3 plastic drawers from Costco on Sept 17, 2021. Got it home and when I took the cardboard box, plastic bag, styrofoam etc off, It reeked of "wet like mold smell" including all the packaging. I got on Danby website online and seen complaints about this. Said to wipe it down with baking soda wash and leave it plugged in for up to 4 days with no food in it. The danby site said it was recycled plastics used (freezer made in China) and that caused the "temporary" smell.
By the 4th day it was worse. My utility room reeked from the smell. Thank goodness I did not put any food in it. I took it back to Costco and was refunded my money. They said first complaint, but as I was leaving the store 2 more of the same freezers were being returned. The customer said they had the same problem. They could not get rid of the smell. I have never had this horrible smell in any of my Danby fridge, freezers, AC that I have bought previously, including a small freezer fridge bought about a year ago. The problem may be from the recycled plastic used in the product. I will not be buying any Danby brand in the future without unpacking and checking it out in the store.
Bought a stand up Freezer in March 2021. It is now July 2021. We went downstairs to find our freezer flashing an E2 error. We contacted them through their website because their call center is shut down. I received an email to unplug the freezer for 5-10 minutes and see if that works. We had already accomplished that when we had to clean out the mess we had with unfrozen meat and plugged it back in when it was at 00 degrees so we loaded the meat back in and the temperature rose to 52 degrees but did lower to 21 degrees so we thought it was working. It wasn't later that morning we went back and it was up to 31 degrees so we unloaded the meat and luckily were able to use a relative's freezer that was empty so we wouldn't lose a 1/2 beef we just ordered. We are now sitting over a day later with no response from Danby and are ready to return it to Costco. STAY AWAY FROM DANBY PRODUCTS!!!
Continued to work through multiple summers in Phoenix, AZ with up to 115 degree days outside in my carport. That must mean it's well built as far as I'm concerned. It's hard to organize a chest freezer, however. I prefer a frost free upright but this was cheaper.
We ordered the Danby Chest Freezer and it arrived with the lid not closing properly. We reached out to Danby to ask if there were any known issues with the lids so we could decide if we should return or exchange the freezer. I contacted Danby several times and no one in the customer service dept got back to me. Terrible customer experience. Not sure if they have anyone even reviewing emails.
I purchased a Danby Upright Freezer a few months ago. First, I got it from Warners' Stellian. It took a month to get it. Then I didn't know you have to slam the door shut so it defrosted on me and all my meat was thawed out. Now that I learned I have to slam the door... the freezer went out again last night. Don't know why. Water was all over the floor. So far, I wouldn't recommend this freezer. I had another lesser name brand chest freezer and had it for 14 years with absolutely no problems. This one... not even a year and problems already.
Danby Freezer author review by Jonathan Trout
Danby has been designing and making refrigerators and specialty kitchen appliances for over 65 years. Its line of freezers range in size from 2.6 to over 15 cubic feet. You can choose from 19 models of wide or upright freezers. Find the nearest retailer that sells Danby freezers on their website.
Compact freezers: Danby has seven models of compact chest freezers ranging in size from 2.6 to 7 cubic feet. They feature foam insulation, mechanical thermostats and storage baskets. Each design is made to fit flush against your wall.
Larger-capacity chest freezers: Danby has six models of larger-capacity freezers ranging in size from 8.1 to 11 cubic feet. Similar to smaller models, these freezers have foam-insulated lids and cabinets to save energy. They have rust-resistant aluminum liners that make cleaning a breeze.
Upright freezers: Danby makes six upright freezer models ranging in size from 3.2 to 13.8 cubic feet. They can reach temperatures as low as -11.2 degrees and come with reversible door hinges for left or right-hand opening. Upright models come with multiple shelves and are Energy Star compliant.
Frost eliminating: Danby freezers help eliminate frost buildup that comes from warm air sneaking in when the door is opened and closed. If you choose a unit with a frost-free option, it uses a coil that warms up just enough to melt frost. The water then runs down to the drain pan and evaporates.
R600A refrigerant: R600A is an energy-efficient refrigerant that’s better for the environment than standard refrigerant. It is 162 times less damaging to the atmosphere than right-hand refrigerants like R134a.
Danby Freezer Company Information
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- Danby Freezer
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