Danby Freezer Reviews

Bought a Danby 5.5 Cu Freezer this year. The seal started to leak and frost built up. The nightmare then started with customer service. Showed pictures, did what they asked and then to get me a new freezer I would have to cut cord and send picture. What am I going with all my frozen meat. No replacement POLICY if I don’t cut cord. After sending many emails I GAVE UP. I will never buy any Products from this Company again. I would 0 Stars if I could.

To whomever might be able to assist. We bought an upright freezer from them and cannot get support for it. It is within the 5-year warranty but all the service centers we have contacted from Danby website won’t work on the unit. We are finding they won’t support the warranty as they are having the same trouble to get in touch with them. We have been trying for a week and gotten only auto response emails other than the 1 email they sent us saying yes, it is in warranty and here is your case number and reply if you have any issues. Well, we replied and advised them we can’t get anyone on their approved list to come out unless we pay them first. What good is a warranty if we must do all the work. You have lost more than just us as a customer. You have gained an advocate against your company.

We got gift 15 month from friend the chest freezer, it's stop working and we tried to claim warranty as its in warranty. But company never support and ask so many documents. We provided pictures & serial no to avail proof. But they trust more invoice instead of their own product and serial number. Fact they don't want to give any service or warranty of product after sales. Just to highlight sales they put 5 years warranty. False marketing. Today we found here so many unsatisfied customer list for warranty. Please compare other good company who give best service after sales.

Stay away from this company and their products. You will be wasting your money. Their warranty is a joke. Broke so many time and refuse to fix it despite it is under warranty. Contacted customer services but not help. They took me in a circle.

Difficult to make them adhere to the warranty. I purchased a Danby upright freezer two years ago at Costco. My freezer stopped working on 07/31/2022. I have been contacting them since 08/01/2022 to get them to fix this freezer because the freezer wasn't holding its temperature. They sent me an email telling me to put paper in between the door and the hinge and take a picture and send it so they could make sure the door is that I closed adequately. Then after repeated calls where they stalled and pretended that they couldn't hear me talking over the phone.

We bought our Danby standalone freezer from Costco in Jan, 2021 and it stopped working March, 2022. I called Costco as it's under warranty and was told that they do not service Danby products, that was number #1. I was informed to contact Danby directly, I had to wait until Monday as they are closed on weekends. I have had nothing but Horrible service from Alicia at Danby specifically. I have requested to speak to her Supervisor for a formal complaint of her lack there of, of customer service and her work ethic. In short, we had to drop another 900 on a new freezer and lost over 1k worth of meat. This is unacceptable on every level. I will NEVER EVER buy another Danby product as well as I spoke my mind to Costco on how Dandy treats their customers.

The Danby freezers are China made Crap. We bought ours on June 1, 2021 locally at an appliance store here in town and it went out in Feb. 2022. It ruined about $500 worth of food which is nearly the cost of the freezer. HUGE mistake made here. Never again!

I paid $1200 for this freezer and after 2 that is two months it started to act up. I was in contact with the company by e mail and phone looking for a appliance repair center to come and look at this dying appliance. The two companies would not come out a 25 minute drive. I informed Danby many times and no help over 2 months went by and I lost $500 of food. I could not take this big delay from Danby. I called Maar24 appliance repair. They came out the next day. Two days later came out and did the repair. Danby has been told all this information and how good this repair and to use them as they were not able to give me any service or help. Now I want my money for repair. Company is not responding to this. $80 for inspection and $216 for the repair with a Danby part. I am doing a reno on my Kitchen and I need to buy many appliances. Just a thought here. N J

The 26 cubic foot (or so) upright freezer I have is two years old in 2021. It seems to work properly and to be well built in all respects except one. The door does not reliably stay shut. My last freezer had a strong magnetic gasket. With the old freezer no matter how timidly or strongly you closed the door it would stay shut. The Danby magnetic gasket isn't worth a bucket of warm spit. You have to push the door closed and pause for a second and then let go. If you swing the door closed it will bounce open slightly, and you will lose all the food inside.

Bought the small 6.cubic grey up freezer with 3 plastic drawers from Costco on Sept 17, 2021. Got it home and when I took the cardboard box, plastic bag, styrofoam etc off, It reeked of "wet like mold smell" including all the packaging. I got on Danby website online and seen complaints about this. Said to wipe it down with baking soda wash and leave it plugged in for up to 4 days with no food in it. The danby site said it was recycled plastics used (freezer made in China) and that caused the "temporary" smell.