International Van Lines Reviews

I chose International Van Lines because of their reputation. The truth is that they were a bit more expensive than other companies, but I did not want to take the chance and get burned like I did the last time I moved. My move was from Houston, TX to Los Angeles, CA for a three bedroom house. They did all the packing and packed very well. They showed up in a nice clean truck which made me feel even more comfortable. I received my load in about a week with no damage. My sales rep Alex was very detailed and made sure things went well for me. I would use them again.

Moving is very stressful and finding the right company is not an easy task. I spent day and night researching companies and came across these guys on a few 3rd party websites. My move consisted of a 4 bedroom home with packing. Although IVL was a bit pricey I chose them based on my gut. My rep Brian was great at explaining details and he wasn't pushy at all. Other movers would call me non stop and use pressure tactics to try and win my business. I've been in sales for 20 years and can't stand high-pressure salespeople. Well, my move went fine and I got everything with no damage and no added charges. I was very pleased with their service and would use them again if needed.

International Van Lines and their team did a great job overseeing my move to Ontario, CA. My move was fairly small, but it is all I have and I wanted to go with a reputable company. They were referred to me by a friend who also had a great experience with them. The fact that I didn't pay more than the estimate or have any noticeable damage was nice. I'm not big on leaving reviews, but I wanted to spend a minute and leave some positive feedback. My account rep was Justin who was amazing.

Updated on 05/03/2019: I called International Van Lines many times to verify the scheduled delivery day and time. I had to call repeatedly because there was NO communication from the Florida office. I explained in writing that the service elevator had to be booked in advance and that there were three hour time slots from 9 am to 6 pm each day. After 17 days I was told that the shipment would arrive between 3-6 pm on a Sunday.

I've moved several times and International Van Lines was by far the better of the few experiences I have had. The guys were on-time, packed well, and I had no damages. I would 100% use them again. Highly recommend.

I hired IVL for a cross country move from Los Angeles to Bayshore, NY. My move consisted of a 3 bedroom home, car, and motorcycle. IVL send a dedicated truck just for my load. They also sent a five-person team who did a great job getting things wrapped and loaded promptly. I decided to self-pack my boxes to save money, but they did the rest. My salesperson Justin was excellent and getting things set up for me. Everything he said they would do they did and some. I'm in the military, and this is my 6th time working with a moving company. I have to say that IVL was one of the most professional out of all of them. I am happy to leave this review and refer them.

I hired IVL for a move from Houston, TX to San Francisco back in December. I needed some storage and just received my delivery. I was very pleased with the outcome of the move. I had no damage, additional charges or any issues for that matter. This is the fourth time working with a moving company and by far the better of the four. I would work with IVL again if needed.

When I contracted with International Van Lines: it was under the strict agreement that my budget would not exceed 3500 for total shipment cost, they verbally agreed that except to say that the provider was not liable for any custom or finishing fees. I had gotten quotes from other providers but found them comfortable to chat with. They also initially mentioned that your provider would take care of all packing and handling. I was surprised initially the day of shipment, that they did NOT provide any handling or packing service, I cleared this up with at a cost of more than a thousand dollars to do the job that I expected your company to do. I was then surprised to receive a note saying additional fees were being charged because of storage. I got a bill for an additional 1500$. I am seeking legal advice as to next steps.

IVL did my move from Dallas, TX to New Orleans, LA. It was for a 2 bedroom apartment which also required full packing. I found IVL on several consumer websites which recommended them and a top rated moving company. I was pleased with the experience and wanted to leave them positive feedback.

This is the third time I had to hire a moving company and by far the best experience of the three moves. My move was from South Florida to Washington. This was for a 3 bedroom home which required full packing. All in all I am happy with their services and would use them again if needed.

They took care of my move from LA to South Florida. This was for a 3 bedroom home and required full packing. This is the second time I've worked with a moving company and by far better experience than my first one. I would use them again if needed.

I contracted with IVL for a cross country move based on all the positive reviews. Their quote was off by 50% ($7,000). The packing was a little sketchy, and actual pickup was done by two guys in a Budget rental truck. I just had a feeling that something was off about this company and then it dawned on me that International Van Lines IS NOT AN ACTUAL MOVING COMPANY WITH TRUCKS AND EMPLOYEES WHO PACK AND DRIVE. They are a broker who collects an upfront fee (your initial deposit) and they then contract the move which whatever company takes it.

My relocation was from SC to MD last month. My sales rep was amazing! He provided me with everything I needed to feel comfortable and he kept the promises of the company. The guys packed well and I received everything a week later with no damage or additional charges. I was pleased with the overall experience and would use again.

IVL handled my move from NY to CA. All in all, I had a good experience minus a couple of small hiccups. They were very good at getting things organized and kept their work which is important to me. I had no damages or overcharges.

We have used 10 different moving companies over the years and this has to be our absolute worst experience. It started off badly when they did not arrive on the agreed upon date - but rather after lunch the following day. They claimed it was in the acceptable window - but NO ONE communicated with us! We just waited and waited despite numerous calls and emails to the people that said "call them anytime we need something...".

I had good service from IVL so I don't mind leaving them a positive review. The guys were on-time and did a fine job packing. All in all my experience went well and I would refer them. This is the 3rd time I've hired a moving company and by far the best experience I've had.

This is the second time I've used International Van Lines, but didn't have a chance to leave a review the first time around. I hired them for a second move to NY simply based on the positive experience I had the first time around. Their movers went above and beyond my requests and I received everything with no damage. My rep Justin was really good at going over the details and being very straightforward with me. I would use again.

I just used International Van Lines in a move from Los Angeles to San Francisco and just received my goods earlier today! This is my first review but thought it was worth leaving since most people leave negative comments. They did a great job packing, loading, and delivering everything with no damage and in a very timely manner. The movers were VERY friendly and helpful with where to put everything with utmost care. All in all I was pleased and would use them again for sure.

International Van Lines handled my move from NY to Miami, back in 2016. I recently had to move again and decided on IVL, simply because the job was well done. I'm no stranger to moving, in fact I had to hire movers on 8 different occasions throughout my life. The crews are great at their job and I never had to deal with issues like damage or hidden charges. I would use them again and again if needed. My sales rep was Justin **.

I hired IVL for a move to Vero Beach, FL. This was a fairly small move, but it was everything I owned. Their movers were on time and packed well. The job got done in about 4 hours with a 3 man crew and they packed everything to perfection. This is the first time working with a moving company, but I am very pleased with the outcome and would use them again if needed.

After 23 years and a dozen military moves, this was the worst experience we’ve ever had. They were very responsive until they had our household goods on their truck. Their estimate was off by nearly $7000. We were unaware that estimating the cost of moves by cubic feet is a known scam. Only after they had our belongings did we realize that they had not loaded and packed the truck honestly. Also at that time, we realized they had failed to label over half of the boxes. We were told they only label boxes if the customer requests it. The delivery driver apologized profusely and said that was not true. Many pieces of furniture were damaged and we will file claims accordingly.

IVL is disorganized. I called for an initial quote but then decided to go with another company based on the reviews I had read. I had cancelled with IVL via letter, phone call, and email. Movers showed up and I thought they were from the moving company I decided to go with. When I asked them if they were from Mayfair they shrugged and said yes. The movers loaded their truck and I received a phone call from Mayfair telling me that tomorrow they would be by to pick up my stuff. IVL had just finished packing up my stuff so obviously I was forced to go with IVL. IVL is very frustrated to work with. They damaged 2 of my most expensive items. Their claims department is a joke. They make it so difficult for you to file a claim that I believe it is sham in order to get out of paying for people's damaged goods. I am very frustrated and would never recommend IVLs.

I hired International Van Lines back in August for a move from NY to CA. I did not have a chance to post, but wanted to circle back around to leave some feedback. First and foremost it took me 2 weeks to find a decent moving company. It seems that almost every moving company out there has a bad reputation. IVL was recommended by 3 different consumer websites as being a top ranked mover. I contacted Justin who gave me a good quote and handled all my questions. On the day of the move they sent 4 guys to pack everything for my family. The guys were very professional and did a great job. This was for a 3 bedroom home and took about 7 hours. I received my goods about a week later with no damages, overcharges or issues. They did what they claimed so I am a happy customer and would use them again if needed. Good job guys.

My move from NY to LA went well. I have no complaints about the move other than a slight delay at destination, but it was fine. All my goods arrived in one piece and I did not pay more than quoted. Movers were on time, professional and packed well. My sales rep was Justin ** and he was very good at walking me through the process. I would use them again. Great job guys!

Verbally abusive, lied, damaged, had 59% hidden charges. As a single woman, have moved 17 times both nationally and internationally. Never experienced this type of nightmare. More stuff broken than not, very abusive and degrading "female" comments. Showed up late by a day, and that day 2 hours late, not responsible for any delay costs, but charged me for 2 hours not there as "overtime".

IVL did a good job with my move to Upland, CA. I'm no rookie to working with moving companies so I knew what to look for when choosing a company. The first step is to NOT put your info on various websites. You will get a ton of calls from F rated moving companies that are simply looking to scam you. I seeked out IVL because they are a certified promover with AMSA. They were also mentioned on various 3rd party websites for being a good company. My rep Brian did a great job and made sure everything was handled correctly. My move went smoothly. I had no damages, overcharges or issues. I would use them again.

My move was just completed by IVL and I had a good experience as well. The crew of movers were hilarious, professional and worked their tails off to ensure things would arrive intact. It was a pleasant surprise considering the worry and fear that I had coming across a shady moving company. I spent countless hours doing research and settled on IVL, not only because they have glowing reviews, but because my sales rep Justin was straightforward and did try and sell me some nonsense. He even went as far as telling me what can go wrong and how to avoid having issues such as overcharges, damage etc. I was very pleased with these guys and although I won't be moving for a while I will call them again when needed.

I have over 14 major moves in my life, some were international moves. My recent move from Nebraska to Virginia using IVL was the worst move I've ever had. Pack was supposed to take 2 days but the packing crew showed up in a Budget rental truck at 2 PM after driving for 9 hours from Chicago. 3 guys to pack us out in 2 days, hmm. They worked the first day from 2 till around 7:30PM when I asked them to wrap it up for the night. They put some stuff on the truck that they had packed and promised to return next morning between 8-9AM. They never showed me an inventory of what they loaded onto the truck that night. THEY DID NOT return the next morning.

I used International Van Lines for a move from NY to CA back in 2015. I recently had to move again and decided to call these guys for a quote. Lucky for me the sales rep I dealt with back then is still there and was able to work out a reasonable price and get the move set up for me. My move was 3 bedroom to 3 bedroom and required a full pack & load. The guys from IVL showed up on time and worked very hard and quick to ensure everything got done properly. I was so pleased with the pickup crew that I decided to tip them $150 each and buy them lunch which was well deserved. My items arrived at my destination about a week later and offloaded by a different crew who was equally as good. Moving in general sucks, but IVL made it easy for my family and we did not have to deal with any issues. The reason for my 5 star review is simply the fact that they performed exactly to what was sold to me which is a nice change.

IVL handled my move to Thousand Oaks, CA from PA. Move went fine. I got what I paid for with no major surprises such as damage or overcharges. I've moved before and had a bad experience so I was very pleased with IVL.

I had a great experience with IVL for my move to GA. Movers were on time, very polite and worked very hard to get the job done. I was extremely pleased with their service and would use them again if needed.

I recently moved to Springfield, CO from Austin, TX and contracted with IVL to handle the entire move. My move consisted of a 3 bedroom hours + 2 cars that needed to be shipped. Since my company was paying for the move I decided to have IVL do everything from the packing, loading and crating a few pieces of furniture. The crew from IVL that showed us were excellent. They spent pretty much the whole day working and did a fine job. I made sure to tip the movers very well as well as buy them lunch.

Moving day in FL was fine but delivery to VA was delayed two weeks. Every day we had to call and get an update on their schedule, while living in temporary housing. Some days they did not return our calls. The day our van finally arrived, it was the wrong household. We were getting things from people who lived in the midwest. The moving company had to take it all back and go find our belongings. All of these mishaps are perhaps to be expected in moving. However, the packers were TERRIBLE. Our belongings were in many cases DUMPED into the boxes without protection. For example, my expensive jewelry, which was organized for the move inside a very nice portable wooden jewelry cabinet, still cannot be found. I do not understand why it was removed from its jewelry cabinet. I am so afraid that it was dumped into the moving paper and that tiny items like rings and gold chains were accidentally thrown away with all the moving paper.

I hired IVL back in 2014 for a move from NY to TX. I recently moved back to NY and hired IVL again. I actually dealt with the same rep that originally handled my move which was nice (Justin). It's a good sign when someone is with a company for many years. Anyhow, the crew did a fantastic job. They worked really hard to make sure everything was properly packed, loaded and nothing was uncovered. They spent about 8 hours packing up my 3 bedroom house. The foreman (John) was so polite and helpful. This is not the first time I had to work with a moving company. I worked with IVL before and several other companies in the past. IVL was the better of the few. I wanted to spend a couple minutes and leave them a review because they deserve it. I would work with them again and recommend them to anyone looking for a moving company.

I to had a good experience with IVL. They deserve 5 stars because the move went flawless. I got what I paid for and I'm a happy camper. Movers on time, professional and everything arrived in Houston intact and with no hidden charges. I would use again.

IVL performed well! My move was pretty complex considering the size, autos and a large trailer. The moving process was grueling and took 3 full days of labor. IVL sent a massive crew on 10 people to get the job done. The guys that came out worked so hard and I was very impressed. Keep in mind that movers don't make a lot of money so I was happy to leave them all with a $150 tip each as well as bought them lunch and dinner all 3 days. Even though IVL said this was not mandatory I felt compelled considering their hard work. My stuff ended up on 3 trailers and arrived at my San Francisco residence in 4 days. Although the delivery crew was different than the pickup crew they were just as good. I was surprised to see only 1 item get damaged. The fact is the move went flawless. I did not even file a claim for the dresser because it wasn't that important to me. The guys at IVL really went above and beyond and I would 100% use them again.

This is literally the 11th time I had to work with a moving company and every time it's a stressful experience. I move from NY to LA last summer and contracted International Van Lines to handle the move. The main reason why I chose them is because of their reputation and they also moved a friend of mine and did a fine job. I was happy with everything from the sales rep (Justin) to the movers and delivery crew. I got everything with no damage or overcharges so I'm happy.

I recently relocated to Los Angeles for a new job. My company actually contracted IVL on my behalf. I guess IVL does all the employee revocations. Anyway, I can see why my company chooses to work with IVL as they are very professional and easy to work with. The guys that performed the move did very well the whole way through. They showed up on time and worked their butts off until the job got done. It was a 4 bedroom house and they managed to get everything done in one day which was amazing. I moved from NY and it took about a week for my goods to arrive at destination. The delivery crew was different than the pickup crew, but just as good. This is the 3rd time I had to work with a moving company and by far the better of the 3 moves. My sales rep Brian was amazing and I would recommend them to anyone moving.

These is the worst moving company. Do not waste your $$. Terrible Service. Damaged my belongings. Worst nightmare. International Van Lines is not a good company. I will never hire them again. I'm so disappointed.

I used International Van Lines for a long-distance move to New York. Initially I was very nervous about the process especially considering what you read on the internet. I spent countless hours reading horror stories and vetting companies. I couldn't seem to find a moving company that maintained a decent reputation. I finally found IVL on a few consumer advocate websites which recommended them as one of the top moving companies in the U.S. Even after reading that I still checked into them. They're an actual moving company not a broker. That was the first good sign considering all the moving brokers in the industry. The guys they sent were a delight to work with. They did everything they needed to do and even went above and beyond. I am happy that I found these guys and I would recommend them to anyone that's planning a move.

This is an amazing company. I'm really happy with the service they provided me. The move was great. 5 guys was more than enough to do all the work. They took great care of my belongings. Great price! Great customer service!

I recently moved from NY to Bloomfield, NJ and hired IVL based on their online reputation. I had a pretty good experience although moving is a stressful time. Movers were funny, polite and an absolute delight to work with. I had zero damages, overcharges or anything weird pop up. All in all I have to say IVL did a fantastic job with my move.

I'm no stranger to moving or hiring moving companies. I've had some decent and terrible experiences and learned a lot along the way. First and foremost reputation is everything. Don't make the mistake that thousands of people make each year which is going with the cheapest price. Moving is not all the same regardless of what you think. IVL was in the middle as far as price goes. I chose them based on their presentation and the ability to handle my specific needs. I moved from NY to LA and my move consisted of a 3 bedroom home. My experience with IVL went well the whole way through. Guys did a great job on pick up and delivery. No damages, surprises and delivery was on time. Do your research, feel comfortable with your rep and don't go with the cheapest price. You can easily identify this by speaking with a pushy sales person. Good luck.

I used IVL for a move to Colorado back in August. I just wanted to leave my review because I never got around to it. The guys did a great job packing, loading and getting everything on the truck. Move took about 5 days and the delivery went well too. This is the first time working with a moving company and I'm happy to say that it went well.

I chose IVL for a move from Houston, TX to San Francisco, CA. My move consisted of a 4 bedroom house, 2 cars and large trailer. This was a large and very complex move which is why I chose IVL. The crew was on time and did a great job getting everything prepped and packed. This was a 3 day move which required a lot of work. After everything was loaded I ended up with 2 full trailer loads worth of goods. This was a direct delivery and took only a few days. The unloading process went very well. I was pleased with the outcome of my move which is why I'm leaving such positive feedback. I would 100% use them.

I had the worst experience with International Van Lines. Hired them to move my things from Billings, Montana to Charlotte, North Carolina. Paid my deposit, made the second payment at pickup and then I went through hell with this company trying to get my things delivered to me. Terrible customer service, no one picks up when you call and no one called me to keep me informed about delivery delays. I was only able to speak to someone once and even he couldn't explain where my things were or when they would be delivered.

I hired IVL for a move from Coral Springs, FL to PA and was happy with their service. The movers did a good job packing, loading and delivering. I found IVL on a couple of consumer websites who referred them as being a top ranked mover. I paid a bit more than I would have, but it was well worth it. Moving is not really one of those things you want to price shop.

Unbelievably good service, especially for the price. If you’re lucky enough to get in touch International Van Lines, you’ll 100% be in good hands. Super pro, super friendly, great communication — I’ll keep this app in mind for the future.

I contracted with International Van Lines for a long distance move from Houston, TX to New York. My move consisted of a 4 bedroom house, a grand piano and 2 vehicles. We hired IVL based on referrals and reputation. I had a pretty large move so they sent a 6 man crew who came and packed everything for us. The foreman (Jake) and crew were excellent. They worked their butts off for 2 days and did a fine job. We took delivery about a week later. We went through all of our goods and found no damage or scratched to any of our furniture. This was the 4th time I had to work with a moving company and by far the best of the 4. I am happy to leave this review and if anyone has any questions please feel free to contact me.

IVL was a good choice. Hired them for a small move to NY. Their reputation and the sales rep Brian is what sold me. I would use them again and refer them. I had no damage, hidden charges, lost or stolen items. This is the 3rd time I used a mover and IVL was the better of the 3.

My husband and I had to move from Denver to Philadelphia because my mother-in-law was diagnosed with terminal bone cancer. With news of our mother plus receiving new jobs back East we wanted to find the most highly rated moving service no matter what the cost to not have to deal with any more stress. This all happened in August but we have not wanted to go back to this place of anger but we believe it is important for consumers to hear our experience... IVL may do great work in the state of Florida but we could not have been treated more poorly. They hired a third party company (SAFE WAY MOVING). They assured us we were in good hands but it could not have been more horrific of a situation.

I used International Van Lines for a move into New York. This company paid move and decided to have them do everything from packing. The Move went smooth. I had some stuff in storage for about a month and then delivered when ready. I got everything with no problem so I'm a happy customer.

This move couldn't gone better. I'm really impressed with Time company, they did an excellent job. They moved all my belongings from Arizona to California. 5 man crew. The Best crew ever. Handled my stuff with great care. Great customer service. Great Price. International Van Lines is my # 1 moving company in and out of State.

I'm definitely pleased with my experience I had with this company, superb customer service and wonderful prices, they made my move so much more easier! If I were to ever move again or if any if my family must do so, I'll definitely recommend them!!

Excellent service! The move couldn't been better. They took great care of all my belongings. Great customer service, they help me assemble my furniture, wrap everything. They really made me feel comfortable. I will definitely recommend this company to everyone looking to move.

I recently moved for a new job opportunity in San Francisco. My company paid for the move so I needed to make sure I found a reputable company and not the cheapest I could find. There are a lot of horror stories about moving companies online, but I found IVL and they maintain a great reputation. I contracted with them in July on 2018 for my move. My sales rep Alex was wonderful. He went over all the details of the move and really took his time walking me through the process. The movers were amazing. They worked their butts off to make sure everything was done in a timely manner. I gave them a very nice tip and bought everyone lunch. I received my goods about a week later and everything was fine. I was very pleased with the service I even referred them to other employees in my company.

This was a great move. Excellent company. I couldn't be happier with their service. They move all my belongings. From Arizona to LA California. 5 man crew. Excellent skills and great customer service. I will definitely hire them again.

I hired IVL for an out of state move from Houston, TX to Los Angeles, CA. My company paid for the move so I had them provide a full service. It included packing, loading, crating and setting up furniture at the delivery location. They sent a 4 man crew who got the job done in a timely manner. They really did a great job with the packing and using the proper packing materials. I would say it took a total of about 6 hours. I then received all my goods in TX about a week later. They sent a different crew to deliver, but they were equally as good if not better than the pickup crew. They placed everything where it needed to be and without any damage. I've never worked with a moving company so I don't have anything to compare to, but it was a good experience overall.

This is the second time I had to move in 2 years and used IVL for both moves. I can't speak for anyone else, but I myself had a pleasant experience. They maintain a very good reputation and I see why. Not everything went according to plan, but they were quick to fix the situations that arised and I would use them again.

I recently moved to New York and hired IVL based on referrals and online reviews. I paid for a full service move which consisted of packing, loading and assembly at destination. The total cost to move my 3 bedroom home was about $3500 which was fair. IVL sent a 4 man crew to complete the job which took about 7 hours upon pick up. I received my goods about a week later in perfect condition. They managed to put everything together as agreed and I was pleased with the outcome. I would 100% use them again. My sales rep was Justin who was amazing the whole way through.

I moved to Brooklyn, NY and I was looking for a great moving company and my cousin gave me International Van Lines. I called them up and they gave me a good quote. When moving day came, they was on time, workers moved my items with care and was pleased with the service from them starting until they finish. The move went well and I would highly recommend to family and friends. I had no damage or hidden charges. I would use them again.

We used International Van Lines for our move from one New Jersey location to another. They farmed it out to a company in the Bronx NY named Energy Moving Systems. They lost all of my shoes, and a very expensive handbag. Both IVL and Energy were extremely rude on the phone, and not helpful. After multiple phone calls to them, I had to give up. Never, never use these companies. Terrible experience.

This is the 7th time in my life I had to work with a moving company. I've had good and bad experiences and have become somewhat of a moving expert over the years. I knew what to look for when choosing a moving company. IVL did an on site survey, gave me a "binding" quote and performed according to contract. This was one of the better moving experiences that I had and I would use them again for my next one.

I hired IVL back in 2015 to handle my move from Los Angeles to NY. I had to move back and decided on IVL again. The guys are consistent and did a great job on both moves. The same sales rep I dealt with back in 2015 was still there which was a good sign. I was pleased with the outcome. No damage or hidden charges so I would use again if needed.

I had a very positive experience with IVL. The crew worked their butts off to make sure things got done in a timely manner and handled with care. My sales rep Justin was very pleasant. He went over all details and was very honest and forthcoming about the moving process. I have zero complaints so they get 5 stars from me.

Hired IVL to handle my move from Queens, NY to Los Angeles. I was pleased with their service and decided to leave a review. My rep Alex was great! He went over my list, gave me a binding quote and the crew performed accordingly to plan. I was very pleased and would use them again.

I'm a college student and recently moved to NYC to pursue my dreams. I was on a very tight budget, but I was not willing to settle for a company with a bad rating. I came across IVL who maintains a very good reputation. I paid a bit more, but was pleased with the overall experience. I didn't have much to move, but the little that I have I wanted to arrive in one piece with no damages or hidden charges. It was a good experience so they get a good review from me.

The packers arrived late each day for this big move (4300 cubic feet). Moving day they arrived late, just when the house cleaners arrived. They demanded $1000 in cash in addition to the moving price. The shipment was stored for several weeks, and when it arrived (just three days after it was scheduled to arrive), the truck came at 3 in the afternoon! Only 3 people to unload this large shipment, and the unloading went on until 1:30 AM, with no lights! No doubt some of the high damage happened then. A grandfather clock was seriously damaged, a couch leg broken, a table leg broken, chair leg broken, Bbq grill wheels broken off, and a marble top cast iron garden table did not arrive at all. Other smaller damage included broken platters, pots, cups and decorative objects. This was a horrendous experience! No one should use this company.

CA move. Chose IVL for my move to San Francisco. Guys did a great job! I'm not one to leave reviews, but I was so pleased with the service I thought I would leave some feedback. Guys packed well, no damage or hidden charges. I would use them again.

I moved from London to New York. I hired IVL simply because they were referred to me by a friend and it also appears that they have an excellent reputation. I moved a 3 bedroom flat which required full service. IVL handled customs clearance and delivery as well. The process took about 3 weeks from pick up to delivery. I would use them again.

International Van Lines did a great job overseeing and performing my move from Salt Lake City, Utah to New York. We had them literally do everything from packing, loading, and crating. They also put everything away for us at destination which was a huge help. I've moved several time and this was one of the better experiences. I would totally use them again. If you're looking for a mover call Justin. He was very upfront, polite and did everything he promised to do.

Had a good experience with IVL so decided to leave a review. I don't normally spend time and do review, but they did a great job so why not. Move was smooth, guys were on time and packed well. I move to New York from Chicago. Very happy and would use again.

Hired IVL to handle my move from SC to NY. I paid for a full pack move which also including some special crating and auto shipping. My sales rep was Brian who did a great job getting everything organized and setting up the move for me. I was very pleased with the experience. I didn't have any damage, loss or added charges. All in all it was very easy and I would use them again.

I recently received my delivery from IVL and was pleased with the overall result. I paid for a full service move which required packing, loading and crating of my grand piano. My sales rep Alex did a great job organizing the move. The guys showed up on time and worked their butts off to get the move done in a timely manner. My move was from NY to Boston. I would use them again if needed. Great job guys!

The company I work for recently moved offices and I was put in charge of finding a moving company that handles corporate moving services. As you can imagine I was put in a very stressful situation so I did a lot of research. I was actually referred to IVL by a co-worker who had used them for her personal move. They did a great job organizing the move, packing, loading, creating and setting up the new office. My sales rep was Justin. I would 100% use them again if needed.

Move from Beaufort SC to Belton, TX. You will receive lots of personalized attention right up until the moment you book your service with them. After that communication is spotty at best. When they send you the estimate based on your “estimated” cubic foot shipment it will be a low ball shot. To get the price down I eliminated all but 38 pieces of furniture for the move. The salesman used his “never wrong” estimator tool and I was told it would be 826 cubic feet. I then actually measured the dimensions of each piece of the furniture that I was shipping and calculated the total cubic footprint of all 38 pieces at 750 cubic feet. I thought I would be paying a little less than the estimate, because I did not deviate from the list of furniture I provided them.

I hired IVL to move my 3 bedroom home from NY to Los Angeles. It was a very stressful move considering it was last minute and I was still searching for a home in LA. IVL managed to get my things picked up within 48 hours and pack my entire house. The guys were on time, fast and did a great job packing. I was very pleased with the experience. I used their storage for about a month and then had everything delivered. I had no damage or hidden charges. I was pleased and would use them again.

Just what everyone else says... TERRIBLE. If you are missing some glass shelves with black trim and silver I have them at my house. I told them and they know they are here. I won’t bother going into all the details... If you read everyone else’s 1 star review... that sums it up. Pick up was on July 28, finally got another delivery of stuff today, Nov 6. This is 3rd delivery... Still didn’t get all. It is lost. Stuff broken, lost, delivered to previous house, (driver was kind enough to drive 100 miles to go back and get it). $1000 curio cabinet arrived broken with no shelves. They are super helpful til they get your signed contract.

I used this company to move from New Mexico to Michigan. I called to schedule an appointment well ahead of my move. Things seems to be going well then the movers were a day late. I paid over $4,000 upfront and they let me know what I would owe when my stuff arrived. They gave me a total of over $4,000 more in cash or cashier's check. The two crew that unloaded the items were very good and professional. They let me know my mirror broke and that I need to make a claim. Not a big deal. It happens.

Of course there was more than the usual disappearances and breakage. The mattress covers were ripped open and urinated on. My items were held for ransom. The driver showed up at the destination alone and high, passed out in the cab, demanded more cash to unlock the truck, and I had to find local people to unload in a new town at 9 p.m. BEWARE.

The worst company I had ever dealt with in my entire life. They provide bad service and are not customer oriented. I will never hire them again and made a bad mistake to hire the first time. The company should be investigated. I had sent them many emails to them and a letter to the president of the company and never got positive results. I attempted to make a payment using my credit card and was told that I cannot use a credit card for some reason. They advertise that they accept credit cards. Very, very, very bad service.

Lied that they don't use subs. That's all they use. Lied about weight. They use Cubic feet. I told them I wanted actual weight. They (Sean) said I could use actual weight. "Lost" my rug and 10 boxes of belongings. Refuse to even look for my rug which should be easy to find. Delivered other's belongings to me. Severely damaged antiques. What was delivered was damaged. Very little survived intact. Severely underestimated load resulting in extra truck and extra charges. This was deliberate, there's no doubt.

I moved from across country recently. I brought only a few pieces of furniture with me. A small U-Haul showed up at my house late in the afternoon and I told the mover it wasn't big enough. He thought it was but found out really quick it wasn't so he had to call in another truck which got to my house around midnight. They were going to take my things to Raleigh and move them to a larger truck. The movers arrived at my destination on time BUT they broke 2 antique tables and acted like they didn't care. It made me think they broke them on purpose. Most of my belongings had to go in storage. They paid NO attention to boxes marked fragile and some of them ended up at the bottom of a stack of boxes 5-6 boxes tall. They put large boxes on top of small ones. They also would not give me time to check off my boxes so I could make sure everything was delivered.

I booked with IVL and was suppose to receive my furniture on August 7, never received furniture until August 12. The movers were still moving in my stuff and I unpacked my flat screen TV and it was completed damaged, which I showed the movers and he took photos. I went outside and could see inside the truck my entertainment center had a lot of items on top and it was very visual that it was broken, again I showed the movers and he took photos. I opened my microwave which was completed damaged as well. I called the company was told that I would have to file a claim, which I did. Received a call stating that the would only reimburse $325.00 as they go by the weight not the price of items. As of today I have not received any other offer and I am planning to file a charge against them. Would not recommend this company at all.

I'm having the most horrendous experience with International Van Lines right now. I'm beginning to think it was a mistake to book them. I moved from Cambridge MA to London UK. Container arrived in the UK and was scheduled for delivery today. They never showed up, as it had been cancelled at the last minute because International Van Lines had not released the shipment. Spoke to customer services on the phone who said he was trying to help but hardly listened, such that I never even got to the point of my complaint! He even said I was being ridiculous when I said I was trying to escalate to my point of contact's manager! I have also been trying to resolve with my logistics manager but her responses seem contradictory to both the factual timelines and information in writing from the local shipping agent!

IVL is a terrible company. I was supposed to receive my items August 12 and did not receive my shipment till September 7th. My shipment was split into 2 separate trucks while I was promised my items would NOT get separated. 90 percent of my shipment arrived broken and completely damaged including a 65 inch curved flat screen TV and 55 inch flat TV. Upon delivery the drivers damaged my walls and brand new floors. When I called to complain Jeremy ** in customer service acted like it was no big deal and that he is not legally liable to refund ANYTHING! The company also failed to put any of my furniture back together stating that they were only responsible for delivery even though I spent almost 10K. I would NOT recommend this company to my worst enemy.

Date set to arrive: April 29th. Actual date: June 15th (with a few things broken and a few things missing). Price quoted: ~3200. Actual price paid: ~4500. Refund for arriving 6 weeks late 455 (and tried to get me to sign a very broad indemnification, which I declined). Was told more than once that it was on its way, or was given a delivery window only to have it missed. Most things showed up (not my plates though, and a few other things were missing).

WORST MOVING COMPANY EVER and we've moved a lot! IVL mixed up our short term delivery, required cash they never mentioned upfront (who doesn’t take a debit/credit card for thousands of dollars?), lost the last storage unit and tried to tell us we received everything until they finally located it, then it didn’t arrive until 2 MONTHS later after they found it. Lousy customer service throughout and never took us seriously, and lastly, they broke thousands of dollars worth of stuff and didn’t reimburse us for anything - our $1500 patio table wasn't even unloaded from the truck because it was so damaged!!! Did I mention they refused to reimburse us for anything? I can’t express how bad this company is! We gave them every chance to make things right and they flat refused to do anything! For the $17,500 we paid, they did not even meet our very minimum expectations!!! RUN from IVL and don't look back!

We had a horrible experience with International Van Lines (IVL). Ryan ** (nice at first but once we signed up for the move was not available to answer any further questions) initial quote: 3285 dollars Told would get in home estimate but 2 days prior to move we learned one could not be done. IVL brokered job out to Moving Masters. Moving Masters arrived at 10 pm (8 hours late) in an unlabeled suburban truck (no moving truck, no uniforms). They said they had a flat tire and then the truck broke down. They packed for 3 hours the first night and returned at 1 pm the following day with a moving truck (they told us they would arrive at 9 am). They said they had trouble finding a moving truck to rent.

I used International Van Lines for a move from Richmond, VA to Chicago, IL and the experience was absolutely terrible. There were several incidents where I was lied to, hundreds of dollars of damage were caused to my belongings, they did not deliver within the date I was promised, and there were several other issues. Please read all the other negative reviews before using them.

This Florida based company cannot handle interstate moving with 3 bedrooms or larger. We moved from GA to WA, and it took 1 month from 6/30 to 7/30 with 2 separate loading and 2 separate offloading. The quote and the actual price difference was $4500. Though we mentioned about our furniture to Ryan as we signed our contract, this unbelievably rude loading crew won't load our large armoire, and they kept on complaining how heavy our furniture is. They contacted their manager, and the company manager literally yelled at us and told us they won't move our furniture.

Move from Ohio to SC - Ryan ** was my sales rep. He said whatever he needed to make the sale. Quote was off by 3 times. Said our items would be delivered on Monday. Now 7 days later no sign of furniture. When contract came Ryan said to ignore. It was just a formality. When I called customer service they said no one would ever make these mistakes in their company. Found out that our daughter had the same experience 2 years ago. Never use International Van Lines!!!

Fabulous experience with International Van Lines and their crew. Not only were these guys professional, hardworking and punctual but they also were able to finish early to which saved me a few hundred bucks! They worked very quickly and efficiently, and all of my belongings were moved safely and without damage. Thank you very much!

I contracted with IVL to move my belongings from Ohio to Alabama. The salesman's name was George. My belongings were to be picked up on June 1, 2018. The truck arrived on June 4, 2018 at 4:30 PM. Due to the delay, I was charged an additional 4 days rent at my Ohio address. I requested that IVL reimburse me the rent. I sent George the receipt. After 3 inquiries I have still not received an answer, let alone a check. When the truck finally arrived, the driver was rude. He told me that I would have to box items that were on my inventory list. George did not tell me I needed to box these items. The driver boxed the items and added the charges to my bill (over $2000). Again, I contacted George. He did remove some of the additional charges, but the move still cost me $1100 more than the estimate.

The service was absolutely horrible. I never received a call verifying my pickup time. The day the driver was scheduled to arrive, they failed to show up or call to say they were late. When I called to company, they said they would "look into it" and never called back. They have now rescheduled the deliver time twice today, which means I have now waited 8 hours for pickup.

If I could give negative stars I would. Ryan spouted about white glove treatment and professional movers. Wrong, wrong, wrong. Quote was nearly 3000.00 wrong. Went from 5000.00 to 8000.00. 5 people showed up... 5 hrs late to start packing, only one of which spoke English. They literally tore through the house as if they were robbers ransacking the place. Boxes were carelessly packed, with items from all different rooms in one box. No organization to speak of... no labels on boxes to determine what possibly might be inside.

I hired IVL for an international move from New York to the UK. The movers showed up and packed everything professionally. I ended up with a 20' container which worked perfectly for my size move. IVL also cleared customs in the UK and delivered to my door. The whole move took about a month and went flawless. I was happy with the results which is why they get 5 stars from me.

We recently made a local move and had a great experience with IVL. This was for a 3 bedroom home with full packing involved. The movers showed up on time around 9 am and were completely done by 6 pm. The foreman Serge was great at packing. I would use them again if needed.

Hired IVL for a move from LA to STL. They subcontracted. A fact I didn't learn until the day of the move. Date supposed to receive my items: April 29th. Currently it is June 13th and I haven't received anything. 6 weeks late. Very disappointed.

I booked an interstate move from Philadelphia to Clearwater Beach, FL. I contacted International Van Lines (without too much research, unfortunately). They gave me a moving quote over the phone and internet based upon my inventory (Partial move: 2 lazy boy chairs, books, bike, few antiques, pictures and home goods. I paid the $1400 based upon the inventory quote. The movers showed up a day and 1/2 late for the pickup and demanded an additional $908 CASH (cash only) because of the "weight" if they were to proceed.

My wife and I decided to relocate from the US to the UK. There is a lot of international moving companies up there, and it is difficult to choose. We ended up selecting International Van Lines. They made the process fairly simple and stress free. The agent that helped us - Nico - clearly knew what he was talking about. I also had many questions and he was very prompt in replying my many emails. They really provided us with an outstanding customer service, even after we had to cancel our plans. We got the refund processed and Nico was on the top of his game, working hard at making sure we would get our money back. I have no doubt that I would do business with them if we were to try relocate again. Customer service is certainly critical when you are shipping your life across the ocean.

I booked International Van Lines to move me and my family from Washington DC to Switzerland. They picked up my goods during the last week of December 2017. The goods did not leave the US for 3 months after being told they would leave in two weeks' time. They arrived May 16th, 2018. One day before delivery, their European partner, World Freight Relocations BV, informed me that they could not make the delivery with their intended delivery truck and, in order to receive delivery, I needed to pay EUR 1500 additional. What a shakedown! That increased my cost of shipment by more than 50% even though the shipment took 5 months to get to Switzerland!! DO NOT USE these companies. Criminal.

1 star is generous, but unfortunately there wasn’t an option for no stars. Out of all of the various services (including moving) I have ever used, International Van Lines tops one of the WORST EXPERIENCES EVER. I was assured by Ryan that my move from NYC to Miami would arrive within 5-7 calendar days (the ONLY reason I chose this company seeing as though I was 8 months pregnant at the time of my move)- the move finally arrived 8 business days later... Big difference.

I didn't have a good experience like other reviewers. My pick-up went smoothly. It was easy, quick and the movers were helpful and friendly. Though I was somewhat disappointed with what I felt was a lack of communication from my assigned account manager. I have moved to 3 states within the last two years and due to my experience with the delivery of my items this was by far the worst. I had to reach out to dispatch for an update on delivery; again, lack of communication.

Our experience with IVL was nothing short of terrible. Starting with the fact that Ryan quoted us a price $5995 after glancing through our house on the real estate website, and never sending anyone out to give us an in-home estimate, we felt we were not given honest information. Significant charges were added to our estimate on the day of the move, at which time we were told that we included more items in our inventory that were originally not there. (We actually added only one item that was not part of the original list.) Ryan specifically told us that IVL is a moving company, not a broker, and yet on moving day, a crew showed up from another company in a leased Penske van. This crew came with no inventory list and insufficient moving materials (not enough boxes, packing paper, etc.) to properly handle our move. This is just one example of the lack of communication that goes on within the IVL organization.

YOU BETTER THROW AWAY YOUR STUFF THAN CHOOSING THIS COMPANY. My experience with International Van Lines company was awful. Waste of money, time and energy. Short story: The customer service is so poor. Everyone in this company is raising their voice and start yelling!!! They have lost and damaged everything, furniture, bed, tv table, suitcase, floor lamp, China, and the list goes on... All the boxes with fragile sign on it, was taken care of, to make sure that it is broken!!! They lost all the screws for my furniture and technically they delivered me pieces of trash. Anything else that has not lost, it has a scratch on it, so I’ll remember their service for my life long.

They will promise you the world and then not care a thing about you once they have your business. They will also change companies without notice (and without telling you). They will charge you a broker fee and then forget about you (they will then later claim it is a liability issue). BE CAREFUL -- they have all sorts of hidden fees as well. The best part is that at the very end they will try to offer you money to never speak about your TERRIBLE experience you had with them and Ocean Moving and Storage.

Moving out of our home went as expected. However when they delivered our goods to California they arbitrarily added $450 to the cost of the move for a “long haul”. The “long haul” was about 120 feet from the truck to our back door on mostly flat surface. So be prepared. Once they are in possession of your goods they will find a way to hold your goods hostage until you pay some trumped up charges.

We decided to use International Van Lines for our move in part because of the recommendation provided by this website. Our experience has been rather disappointing. First the good points: They moved our goods from point A to point B with only a week delay with respect to the best case scenario. Very little was damaged and nothing was lost. The staff was accessible and responded to complaints and questions in a reasonable time frame. Next the bad: They are very expensive. UPakWeShip provided an estimate for similar door-to-door service that was almost $2000 less ($3700 instead of $5600). We went with IVL/OSI because of their reputation and the mistaken idea that $5600 would be an all inclusive price. If anything goes wrong that results in an increase in the price, you the shipper will be held responsible.

Called for a quote in Spring of 2017. Ryan looked online at my house pictures and gave an estimate for around 6000.00. No one ever came to the house to estimate. He stated I could have a price for a December move as someone had cancelled. I was planning a move in July. All seemed good. Communication was less than desirable and I was given over to Karen. Moving day came. They arrived at 1-2 pm to pack and load the entire house. They were from Estes. They advised me that they expected a cash tip for their services. They finished at 2 am. Then left and stated it was going to be more money. They loaded everything in a rented Uhaul type truck.

Please help me with my recent moving issues. Allow me explain quickly: My husband and I contacted International Van Lines in March for Storage and Moving services. We were living in Winter Park, Florida, a little Northeast of Orlando, Florida. I spoke with Ryan and he did the quote on the phone. I specifically asked and was assured that IVL storage was air conditioned, not just climate controlled. This is one of the reasons that I selected IVL, the other is that the reviews on Google were so positive. (I was under the impression that Google reviews are verified.) Logically, if I had know that IVL was not air conditioned, I would have looked for a cooler, less humid environment and gone to the north, not the south.

Subcontractors, "Honest and True Movers", showed up at my apt. in Sacramento, CA on 8/26/17. I was immediately told that the "binding" quote from International Van Lines was not sufficient. Honest & True illegally upcharged me almost double what had been originally quoted and insisted that, if I wanted my things moved, I would have to go to the bank and get a new cashier's check. Since everything was packed and my lease was up, I did it. I had asked that delivery not occur until after 9/1/17 and was told that I could expect delivery in North Carolina 5-7 days after that. My actual delivery date was 10/12/17!! I called weekly to find out where my belongings were and was consistently told it would be in 5-7 days! Honest & True even made up places where they last tracked the load.

My experience was unfavorable. This company is just a booking agent. They tell you that their company does the whole move, which is a lie. They do not follow through, nor communicate to you that they do not take care of your move.

My husband retired and we moved back to our home state. The guys from International Van Lines were very personable and fast and they packed our things very well. Plus, the truck was really clean. But there were some things that were messed up, like the scheduling of the company because they put so much to do within a short period of time that they had to pack everything. The workers left with our stuff, then they had to go to two more on that same deadline before they could get ours at our new place. If they had more time, there wouldn't have been a problem. The workers were great but the company needs to improve their time management. They're shorting the workers. Otherwise, we were really pleased.

My father had passed away and since both my parents are gone we needed to move furniture from one state to another. I found International Van Lines while doing a web search and their customer service representatives were good. There were some phone calls with them but it was primarily an online exchange. Everything was done mostly through a smaller local company in Nashville which is where some of the materials ended up. It revolved down to whoever company they used for such system to run on their end. So I worked with that company directly when I got down to that point, through the times, dates, and quantities. And I was very, very happy with that. The way it worked out was perfect and I am glad that I was able to find a company of their nature and caliber. I would use International Van Lines again.

A family member used International Van Lines and they recommended them to us. We moved out-of-state from New York to Tennessee and my wife said that the New York crew was really nice. She said that they did everything on time and they packed everything and nothing was broken. But the driver on the way down was a bit rude. He would not listen to my wife but he would listen to me. If I called, he would talk to me but if she called, he wouldn't. She also said that the truck was a little bit late than we expected. It was within the window that they gave us but we expected a lot sooner. They also didn't give us any updates on when it was going to arrive. We were in the dark about how long it's going to take. International Van Lines had a fairly good price but there was a lack of information and communication. Other than that, I would use them again.

I moved from Kentucky to Florida as I was in the process of buying a house. International Van Lines had a good rating online and they quoted a good price better than United Van Lines so I went with them. However, I have a real mixed feeling about International Van Lines. They did well when they packed up and moved my things. Since the house was to wait, I have to keep my things in store so they still have my things in storage and they’re moving it the end of November. The crew that handled the move was excellent.

I was moving from New York to Iowa. I like International Van Lines' price and their availability to talk. They were less expensive and even free to chat. They were also available on our schedule and we had a few specific dates we wanted to work with. The moving people were very nice and very efficient.

We moved roughly 700 miles from Iowa to Kentucky. My husband is originally from this part of the country so we were moving back to his family area. I was in a rush because I had been ripped off by another mover and International Van Lines was able to accommodate me quickly. The crew that handled our move was primarily non-English speaking with the exception of a couple so I had not a great deal of interaction with them other than them packing up and moving things back to the truck. They made a huge dent in my hardwood floors by moving something away that shouldn’t have been moved, but otherwise, things came over fairly well.

International Van Lines had good reviews and they also had a decent price. I needed them for a work-related move from Indiana to California. And I had 7 suitcases, 10 carton boxes, a TV monitor and a portable TV moved. They were on time and the move was handled promptly. I was informed when they were going to be here to pick up the furniture and the carton boxes and when they were going to deliver it. They made me aware of everything in advance. And it was a good experience.

I moved and International Van Lines was the one that transported my car. Whenever I talked to the reps, they were always very defensive. They wanted to speak before I could speak, an attitude which was not good. My experience with the driver from the subcontractor that picked up my car was a really bad experience. International Van Lines promised to resolve the issue by giving me credit for $150, but it never happened. It was promised that the car will be picked up a certain time so we had to make arrangements to be there. Then the guy that was picking it up said that he would be a little late. We said it was all right and we'd just do our errands and asked him to let us know before he comes. We went back home but he didn’t come, and he said there were another company and a more important pick-up or whatever he had to do. That was just the first part of it.

I used International Van Lines for my move from Bloomington to Wisconsin, and my experience went really well. I graduated and I got a new job and needed to move. I was doing some online research, and there was a website where I had to fill in some details and I would get a call from various companies. I got a call from International Van Lines and as I was looking at the reviews, they were good and I've seen that the number of negative comments was less. I got in touch with their representative and we went through my list and the estimation was done. And the process was smooth but I felt that the estimation was high. Otherwise, it was accurate and there was no change in the estimation.

I like the International Van Lines' reviews online. The reps I spoke with were very nice. IVL was easy to deal with but it took a long time to move in to our new house. Other than that, their service has been smooth.

I went online and looked at different places. I was looking to move from Colorado to California. I got a couple of different bids and International Van Lines gave the best bid. They also had the availability to pick it up when I needed it picked up. The timing was right and the price was good. The move is not complete yet because I have the other half to pick up in the house in Bayfield. Everything they did was fine. However, there was a little mix-up and I had asked in the bid to have them pack my antique China. They arrived and said, “Nope, we are not supposed to pack anything.” I had to buy a couple of packs from them and the paper and packed them myself. We got a little irritated but it all worked out by the end.

I was doing a job-related move and using International Van Lines was cost effective. The crew that handled my move was excellent and they were friendly. My experience with IVL was smooth and everything was good.

I was moving a few states away and I was searching online for a moving company. I found International Van Lines and I decided to hire them after talking to their reps. I also liked their price. It was a good experience.

My husband's company wanted big moving names and we submitted three quotes. They picked International Van Lines, which wasn't the cheapest, and we used them for our move from Charlotte to Raleigh. The person that came over measured and weighed everything and discussed every detail with me which was great. They talked about things you don't even think about like the price of stuff. We had the same crew for the pickup and the delivery and they were great from showing up, starting on time, loading the truck and documenting all of our stuff.

We have had the worst possible experience with this company. They underestimated our house and sent a small budget truck and three guys. They showed up 4 hours later than they told us that morning. The guys left early the first day. The second day they were late again and got into a disagreement with my neighbor. Then they asked us what we wanted tied to the LIFT GATE of the truck and what we were LEAVING behind because there wasn't space. We had to leave thousands of dollars of our stuff behind because they only sent a 20' truck for a 3br house and garage after my husband spent 20 minutes going through our house and garage detailing every item we owned. On a previous move, a different company sent double the size of truck.

I called International Van Lines and I liked the people I talked with. They said it seemed like they could make the move happen and they did. The only negative feedback that I have is I thought they were going to come straight from North Carolina. It was eight or nine days before my furniture arrived over here. I was anxious to get in and started getting things put away. A lady flew out and was going to drive my car back. They were a day later than we thought they were going to be, and I don’t know why that was - whether it was on my end or their end. But she had to get back and so we had to leave packing everything.

I moved from Seattle to Dover, New Hampshire due to work. My friends recommended International Van Lines since the prices were comparatively reasonable and the service was good. The crew was good in handling my move but one of my boxes was fragile and they didn't take care of it. So by the time I received my stuff, all of it was broken and I was not happy with that.

Other moving companies had negative reviews and International Van Lines had the least that I could see. They also had the most positive reviews. I’m big about making sure that we go with the company that has people’s respect and trust. International Van Lines looked worthy so I tried them out when I moved back to my hometown. The crew arrived on time. They kept in contact so they weren't leaving us in the dark when they were getting here. They were great and very helpful. They worked really hard but when they thought we were all done signing everything, they were sitting around saying lots of people tip. It was an awkward moment and I was a little confused because they made it seem like we should tip them. We ended up tipping them but that was one thing I’m still unclear about.

The 1st phone call went fine after quite a long conversation about why I needed a personal inspection i.e.; a large home, piano, steep driveway, etc. cross country move (PA to ID), and confirming with manager, as he left the phone and came back to agree to send out an agent to personally view my items. I didn't want to have the problems that so many people seem to have with "over the phone quotes". I was told that the local agent would contact me with a time and date.

I had just retired and needed to move all my household goods from Maryland to Texas. I went to the internet, did my research and a list of moving companies came up. I boiled it down to three and got quotes. International Van Lines was in the middle but only they came out and helped me verify my inventory list. They also added a level of security and comfort. The moving crew who came was good. Though the driver that was doing the pickup had been stuck in a snowstorm, it’s nobody’s fault. They could only start loading the truck when he got there at 6:00 o’clock at night. Overall, I was very satisfied with the move. The crew at International Van Lines are efficient and they offer courteous service.

My dad was moving out-of-state to Boston, Massachusetts. It was a whole-house move that included one king-sized bed and about 10 years’ worth of household items. So I went online, did my research, and found some feedback about International Van Lines and my friend also used them. The crew that handled the move was very good. They came on time, and they wrapped up and secured everything. The only thing I wasn’t too crazy about was they decided to put our stuff in storage until we found a place in Boston. I only knew it a day before so I informed them about it and they insisted that they were going to charge me for a whole month of storage when we only used it for one day. But overall, I had a good experience.

My husband and I moved cross-country six times during our careers; there were more missteps in this International Van Lines move than all of the others combined. People were generally friendly; however, communication throughout was poor, and planning and execution were unacceptable. The short story is that the estimated space required to move a four bedroom house with full basement was sorely off causing a second partial load to be transported. The initial guaranteed estimate was over $10,000, but another $1600 was added on at the end of moving (out) day due to the necessity of a second truck. We were told there were no additional items, just that the items took more space than anticipated.

I was moving to a new house out of state and decided to go with International Van Lines after I looked at reviews and information about them. The people that picked up my stuff were excellent, efficient, courteous, and easy to work with. The delivery itself was fine. They were quick and efficient. They did a good job.

I saw that the reviews of International Van Lines were good and decided to hire them during my move. They are very responsive. If I have questions they would respond through email or a phone. Everybody’s just very professional and helpful and it was an excellent experience.

International Van Lines were very forthcoming about the cost and they were very reliable as far as the follow up was concerned. Karen, our coordinating agent down in Florida, was very thorough, responsible and followed up on all of our questions. The teams that, loaded, unloaded and packed our stuff were excellent and professional. International Van Lines was good all-around and we’d use them again.

On the pickup, of the items that IVL packed, most of the furniture and electronics were reasonably packed and prepared for the move. But when it came to the other items like lamps, shades, and especially my prized pottery, glass, and the most expensive items, the oil paintings, the packing was not adequate. The pottery and glass were only packed with paper and then were packed on top of each other in a 29" tall box. The two oil paintings were again only packed with a few pieces of paper and then worse yet, both were packed in the same box. I pointed this out in both cases when the packing was being done but the packer insisted everything would be fine. Well it wasn't with one of my most prized antique candlestick being broken in half. And the oil paintings were damaged with both having paint loss rubs and the large one has a dent in it where the second painting must have pushed against it.

I used International Van Lines when I moved from Boston to Kansas City, Missouri, and it was a very pleasant experience with them. Their pricing was good and I knew exactly what I was going to be getting within that price. Justin, the agent I worked with was very helpful too and the crew was great. The two movers handled the move well and did a great job, but we probably could’ve cut a few hours, for sure, if there was an additional or third person. But I think the number of movers is based on how many square footage of furniture one has. But overall, IVL was transparent, and efficient and their process was easy.

Issue has been resolved and IVL is sending a check to me.

I just rec'd my shipment in India after about 3+ weeks. I'm pleased to say that I rec'd everything with no damages or hidden charges. IVL handled everything from start to finish which included packing, loading customs, clearance, etc. I am very happy with the service provided and would use IVL again.

I was overall please with the service I received from International Van Lines. Packers did a great job making sure that my fragile items were secure. My rep Ryan and the movers that showed up were very easy to work with. I rec'd all my goods in about a week's time and with no damage so they get a good review from me.

The definition of fraud is wrongful or criminal deception intended to result in financial or personal gain. International Van Lines lied to me repeatedly in order to gain. They asserted that an International Van Lines truck with International Van Lines employees would pick up my stuff and deliver it to my new home. This did not occur, instead 3 guys from the Bronx came in a budget rent a truck and many days later A single individual came and delivered stuff. Obviously I did at least half of the moving in myself. Lies lies lies... nothing more than wasted money, all International Van Lines did was take my money and call some guys from the Bronx.

IVL did a great job! I waited until delivery yesterday to do this review to make sure all was delivered safe and sound. I have moved before and had terrible experiences. I made the right decision this time choosing IVL and I want to thank you for everything you did for me!

Exceeded our satisfaction - will use for all our moving needs. We used IVL for a local move from Coral Springs, FL to Boynton Beach, FL. My foreman Serge was amazing. He went above and beyond to ensure everything was packed properly. I rec'd my goods the same day and with no damage. I would highly recommend IVL. We will be using them again shortly when we move our office! Thank you for your attention to detail. Look forward to working with you again!!!

Avoid at all cost. First of all, they are a broker not a mover, which means they'll subcontract your move to some other company that you know nothing about. Second, they'll do your estimate over the phone and then you'll invariably get charged more once your belongings are loaded on the truck. Third, expect your move to start late by hours or even days, and for delivery to be at their convenience and not yours. Best thing to do is find a mover with local offices that will send an agent to your home to survey and provide a binding estimate. BTW, the majority of positive reviews you are reading here are paid for and fake. Still not convinced? Go and read the complaints at the Better Business Bureau and Federal Motor Carrier Safety Administration.

I did a phone inventory with this and two other moving companies. IVL's estimate came in much lower than the other two. I went with them. At the time of the move, however, I was told that the actual cost was almost DOUBLE the given estimate. During the past month I have written messages of protest to the main office. All that I received was one, short, cursory reply and another which contained a computer virus! They talk a good game in getting you to sign up but their estimates are worthless. There was a clear pattern of "bait and switch" that we were caught in; don't fall into the same trap.

Hired IVL for a cross country move, and specified that an on site estimate would take 2 weeks. Was pressured with just over the phone estimate rather than an on site estimate. Quoted $5600. Subcontractor movers arrived and stated that the cost would be more but could not provide an estimate until they began loading. We checked in with them mid load and he said that they would figure out the cost at the end which ended up to be $9800. All the paperwork provided as my 'ledger' and evidence of shipment was illegible and impossible to track against what was actually moved despite numerous requests to try to get clarification and details on the ledger during the. The paperwork is only provided at the very end of the pack and you have little to no choice but to sign due to all of your belongings (which you can't track, by the way) has already been loaded onto the truck.

This moving company preys on military service members that only have a short time to make moves and make decisions. I got a quote from IVL that seemed reasonable at the time just to be told "it's just an estimate" only for it to increase by several thousand dollars. Our accounts representative also told us that the move would take seven business days. We were without our belongings for an entire month at my new duty station halfway across the country. Just make sure to pack enough underwear and deodorant because International Van Lines will cheat you out of house and home.

I was relocating from Ohio to Georgia and scraping up my household in Ohio and downsizing and moving to Florida, where I had just purchased a house from and I'm waiting to move in to. I had to have a moving company that could take a portion of the household goods that were going to my son in Northern California. That’s why I used International Van Lines for. The other part of it was going to an estate sale and those people had their own moving people and then it was going to be stored in Georgia. I wanted a Georgia moving company to come up and get it to stored temporarily in Atlanta. I got International, to do a partial move to Northern California.

I used International Van Lines when I moved from Seattle to Florida and my experience was really great when they came and picked up everything. They were super helpful and everything was very concise. However, the cost of my cars was raised for no reason and I paid $300 extra for each car. I complied and didn’t complain.

Used IVL for my move. My experience was overall good. I had them handle all the packing, loading and labor. I received my delivery with no damages. I would recommend them and they were cheaper than the other quotes we had had. As I said FANTASTIC from start to finish.

I looked for a mover online. It was one of those where, based on the information I sent, they sent back a list of people where I picked International Van Lines out. They were several hours late during pick up but I didn't mind because I wasn't ready. They said they got caught in traffic. If they had shown up on time, I would have been in trouble. They broke a few small things and they scratched a night table. And then there was a mix-up where I was supposed to have money there when they picked up. I didn't understand why they would if they had taken it on a credit card. To me, everything could have been run by International Van Lines before they showed up and had the money in hand. That was sort of an archaic process. Well, you've got the credit card. If the credit is not good you can do a pre-check if it doesn't work or it doesn't run. All the add-ons just wasn't that clear to me as well. Nevertheless, I'd still recommend them.

We had a cross country move but International Van Lines overbooked, so they weren't able to do the move until the following day. But it wasn't the crew, it was the company's scheduling that was a little confusing. Other than that, the delivery crew was great. And my experience with them was fine.

I was moving from California to Massachusetts and I had a couple of loads. So over the weekend, I've researched for some moving companies and found that International Van Lines had a good rating. Unfortunately, they didn't work over the weekend so they were not available the first time I called them. And because my move was immediate and has to be done within a couple of days, I arranged with another moving company. That other company quoted me very low. But after they packed everything, the price was four times what they had quoted. They said they needed money for packaging and there were a few things that they were trying to quote on. So I canceled it after they loaded everything on the van. I told them I don't like doing business that way and that I needed to know everything upfront. I then called International Van Lines and it was last minute, but they were with me the whole stuff. It was nice working with them and would definitely recommend them. I was very happy with the service even though they are priced a little high.

Great moving service. I just wanted to take the time and leave these guys a positive review. My agent (Justin) was very good to work with. He explained everything and he seemed to be on point. I would use them again simply because of how easy they made the move for me. 5 stars!!

I moved all my household items and my car using International Van Lines. I asked for a specific date and they agreed to take up the items on that particular date. They came, took all the items and gave me the receipt. My car was delivered on time, but my household items were delayed by roughly 10 days because of weather conditions in Indianapolis on their way. I would suggest that if there is a delay, they should call to give an update once every two days. I had to give them a call and only then would I get an update but I'm not raising this as a concern or complaint. Their crew was good and friendly. Whenever I called, they answered and forwarded me updates. When I sent an email, they replied on time. Other than the delay, I'm satisfied with the service.

I was relocating from Boston area to Cincinnati area and I used International Van Lines. I lived in a single bedroom apartment so I didn’t have too much stuff. So, the estimation was very good. In fact, I also estimated a little bit more so that we don’t have any last-minute surprises. I didn’t have any pain in the cost. The people who handled the move were very professional. I had to call them to make sure that they are trying to come at the given window. It’s a little bit delayed but that’s fine. Once they came in, they were able to put everything in their truck in less than one hour. So, it was very fast. Also, they were very good, especially when putting the things in their truck. They also took care of them that nothing got damaged.

Recently moved to NY from Chicago and used IVL. IVL has a contract with the company I work for so I didn't have much of a choice. However, I can see why my company only uses IVL. Movers were easy and did a great job the whole way through. I would use them again.

I was moving out of state to relocate for a job and International Van Lines said they could do the move in the timeline that I was looking at. The moving crew seemed nice but every time I would do stuff, prices kept on increasing. And along the way, things kept disappearing from my stuff like wedding rings, and I don’t know how I can possibly even tell because they contract out to so many different people. In the end, my experience was very expensive and IVL had a poor timeline.

The experience with International Van Lines was fine. The people who picked the couch up were different from the people who delivered it and both teams did a great job. They were really nice people. They wrapped everything well when they did the pick-up, and the delivery team set everything up at the new house.

When I moved from Connecticut to California, I shortlisted a few companies, took the quote and checked their ratings, and International Van Lines gave a better quote for me. My experience with the crew that handled my move was good except that I had one minor issue. There is a minor communication gap. They asked me whether the vehicle is reachable to the destination in front of the apartment. I booked the apartment remotely so I was not sure. I gave them a screenshot of that apartment but they didn’t tell me anything whether they can or cannot park that vehicle there. I was not aware this big truck was going there so they charged me an extra amount for that and nobody contacted me. The driver asked me the extra amount and at that time, I contacted that lady whom I can speak with, but she didn’t even ask me how was the experience or anything that happened. Except that amount case, everything was okay. Their service was working and I had already recommended one of my friends to them.

I was moving from Texas to Arizona and hired International Van Lines due to their pricing and personality. The customer service reps were very helpful. I was able to get ahold of them when I needed to. Also, my experience with the moving crew was very comfortable. IVL did what they said they would do.

The move was from Florida to New York. Our concierge service called Quintessential has a relationship with International Van Lines and so we used them. The crew was good and everything went well. There was a little mix-up but for the most part, it was fine. There’s always very open communication and it was pretty seamless.

When I Googled "best van lines," ConsumerAffairs came up with a list of 6 of them. A few of them didn’t go to Texas or weren’t in Philly so that’s how I got International Van Lines because they’re in Coral Springs which is not far from us. I used them twice within the year for my daughter when she left and went from Philly to Austin, and Austin back to Florida. The crew in Philly was great but the crew in Austin was horrible. They lost boxes and the stuff were damaged. They looked like they had thrown it off the truck. They also put the bed frame on upside down. When I called the guy who I dealt with at International Van Lines, he took care of it. They rectified the situation and had fired that crew so they were no longer using that subcontractor. So the ones that picked her up in Austin the second time were good and the the guys who dropped her off in Tampa were also really good.

​I researched International Van Lines online through Angie’s List and some other consumer review type websites and picked them. They helped set up a date that was acceptable to me with a backup date if they couldn’t make that. I've moved with them twice. The first time they accommodated us in trying to have a more dedicated truck rather than a big semi ‘cause I lived out of the country and had a very long driveway that was about 700-foot. I was afraid that since the move was in November, it might be difficult to get the semi up if we had a lot of snow. We did not know what the weather would be when we scheduled it a couple months ahead of time. But they worked to try to get me a smaller truck, which was nice.

I was going from the state of Michigan to Nevada and International Van Lines gave me a quote that was lower than the others. Everything was perfect with the crew and there were no damages. They were polite, picked up my stuff on time, and were very careful with them. They also did the delivery exactly the day I wanted. Everything was pretty smooth and I was happy with everything.

IVL was my first choice simply due to the rep Justin I dealt with. He was very informative and detailed in explaining the process. My move overall went smooth with a couple of minor hiccups. Based on my previous experiences with other companies IVL was great. I would use them again.

My family and I relocated from North Carolina to Colorado in October 2016. Prior to selecting a moving company, I contacted various companies within the industry and did extensive online research regarding their customer service, reliability/punctuality, professionalism, etc. After a month of working with each company, my husband and I selected International Van Lines. This decision was based primarily on the exceptional customer reviews and Better Business Bureau rating. We opted to insure both the contents of our move and the moving costs for $73,177.20. All insured items were inventoried prior to our moving date.

Be careful of this company. Everything was don't worry, everything is fine as they loaded our goods. We took maximum insurance. On the front end they told us we didn't need to worry about details. They would do a complete inventory when they loaded our container. They gave us a pick up date and delivery. Pick up seemed fine and they did the inventory. Our cargo box arrived 3 weeks late due to an error in the paperwork. The had the wrong country. Next as we started to unpack there were many damaged items and worse approximately 20 missing boxes. We were told port to port the container would be sealed and not tampered with - Not the case. They claim no responsibility and $7,000 insurance claim is being paid at $900 mainly due to the detail provided in Their inventory. BE AWARE.

This move was the 1st long distance for my husband & I. In the beginning, selecting International Van Lines & moving forward with inventory list with relocation specialist seemed to go very well. Until a different moving co. (American Knights) showed up to load our things on Nov. 2nd & take back to Cleveland, OH to await other hauls in order to fill a semi for trip out west. I was told our things would probably be in Colorado by the end of the next week. We arrived @ new home on Nov. 6th but our things didn't get here until the night before Thanksgiving (Nov. 22nd).

The complaint is about the poor service offered by the company and the excessive charges levied once we had signed up. They used unethical tactics to extract money out of us as they were holding our goods to ransom. They didn’t respond in time to emails seeking clarification on extra charges and left it too late to be resolved for consequential delay charges to be applied. Also they had not mentioned in the contract the terms at the destination country especially about the charges, the free time allowance and the weekend working restriction. I actually had decided to go with another company but this company lured me in by offering a cheaper quotation and bad mouthing the other company.

The team really came through for me in the clutch on my last minute move to NYC, which saved me from additional storage costs. The movers were really efficient and careful. Everyone was so patient and courteous but best of all No Damages!!! I highly recommend these guys.

Don't bother calling this company. By email I furnished detailed room by room descriptions of what was to move and the set of photos that correlated to all the items. The coordinator was unable to follow this as I went room to room on the phone with him discussing the description and the photos. He said " this is too confusing - I have to turn down the job." I had no problem at all communicating with two other companies.

The movers showed up in my California home on time. They were very thorough with the wrapping and loading my belongings. The disaster came when the truck arrived in Massachusetts. Every box was upside-down, broken leg on my dresser and dryer, several other items were broken. One guy didn't speak English and the other had trouble communicating him. Then he had the nerve to ask for a bonus. I was unaware my stuff would be moved from one truck to another. The second truck looked like it was very old. A couple hours later a neighbor showed up door and told me they drove over her lawn. I would not recommend this company.

Writing this review so no one has to experience the nightmare me and my family went through and still going through after 9 months. BEWARE!!! They are not as they appear. Problem started when they showed up 2 days late and it wasn't even an IVL truck. They had too small a truck and not all our stuff fit. They only delivered at 11 pm and took 3 moves before delivering only 75% of our stuff. The other 25% went missing and they never bothered to help us find the rest of our stuff. To make matters worse, we received items that were full of mold, see attached picture. They delivered to us, other people's property and tried to convince us to keep it. They take no responsibility for losing/taking our stuff and they will not answer any of our calls. As far as they are concerned, they got their money and they are done. In the process of suing them. STAY AWAY!!!

I was scheduled to move on October 30. I spoke with George on multiple occasions, making him well aware that I had to have a representative there for me because I would not be there to watch the movers load my stuff. When I last verified with him on October 28 that everything was a "go", he said he needed to talk to the dispatch company to make sure everything was fine and he would call me back but I would still have my pickup date for october 30. I'm still waiting on that call.

International Van Lines is just a front company. They are part of a corporation that has several moving companies. Be aware of whom you're dealing with and do your research. They come up as one of the best reviewed movers on Consumer Affairs. Don't believe the reviews!! I call B.S. on them. My story as follows:

IVL has resolved this dispute to my satisfaction.

Like most of you I chose this company off of the reviews and hoped to receive that same type of "great service" people talk so much about. Let me just say that this company (IVL) needs to try a lot harder to win any type of praise from me. When the driver showed up he had no identifiable type of uniform nor anything that says he works for a respectable moving company. Honestly he looks like someone gave him some cash and said "go here and pick up." My instructions on how to navigate my driveway were ignored, thus he showed up alone and could not move my items in a timely manner. I had to help him load and unload all of my household goods onto my truck, down my driveway onto his U-haul trailer. I am an injured vet with back problems (bulging discs, pinched nerve) so you can imagine how unhappy I was to have to help in all of this. But forget that.

I moved for a job. I didn't have a lot to move but I didn't want to drive. I checked the reviews and International Van Lines was one of the better reviewed moving options. However, when I called and told them what I have, they gave me a quote and under-estimated by a lot, like the actual square-footage. So it was a little surprising when the movers got there and had to do the adjustments, and there was a significant difference. It's not a problem but it would've been good if they told me ahead of time. Better logistics in the future would be helpful because a lot of people that have never done this are not very familiar with the square-footage, how things work, and how much is needed to calculate them. Also, I was missing one or two boxes. I didn't submit a claim because they give cents on the dollar so it's not even worth my time.

I wish there was a ‘minus 10’ option to rate this creepy company because I would never ever recommend the service to anyone. I blame myself for the lack of thorough review and for allowing a few reasonable comments to mislead me at the time I ignored bad reviews. I only now realize the overwhelming majority of negative reviews and how true they are. If you read carefully each and every victim experienced nightmares during their moves and relocation with this sub-par company.

I chose IVL for my move to Brooklyn, NY. Movers did a good job packing and IVL was easy to work with. Our sales representative Justin ** did a good job going over the details. He also sent a colleague to come by and perform an on-site survey. A very good experience and I would use International Van Lines again.

I gave International Van Lines the job to move me from Miami USA to Mallorca Spain. I was quoted $6252 for a door to door service. That figure has basically doubled. I have been continuously billed for things. I was advised in Writing by Judy ** the international sales agent that the destination THC were going to be APPROXIMATELY 300-450 Euros, this ended up being 1372.51 Euros. I realise approximate doesn't mean exact. However the meaning approximate does mean very close to the actual figure you will pay. However the THC ended up costing more than 3 X that amount. More recently I have been billed for additional transportation from Valencia to Mallorca. The sales person Judy ** failed to realise there was no direct ferry from Miami to Mallorca. Therefore the goods have to be trucked from Valencia to Mallorca. International Van Lines are responsible for this additional fee. I paid for a door to door service.

IVL did a great job so I feel they deserve a positive review. I own a business so I know that most people only take the time to post complaints. I wanted to take the time to write something nice. The guys were great. Move went smooth and cost remained the same. I would use these guys again and highly recommend them.

Great service until they have your money. It was the highest cost quote I received, and I was talked into you get what you pay for speech. That may be true, but it isn't with this company. You pay a fortune, and after you're locked in, good luck getting any answers. International Van Lines passed me off to Safeway Moving Company in Colorado. I could never get a straight answer about delivery. Finally, the delivery shows up. It is one guy, and my furniture is broken!!! I called again and they are finally sending out additional help, but they won't be here for another half hour. 2 hours into my move and I have exactly 2 items into my apartment, and they are both damaged! Serious SCAM!

I used IVL for my move from CA to IN. I chose IVL based on a referral from a friend that had used them 2 years ago. I didn't call any other companies so I am not sure how to compare IVL with other movers. I can say that IVL was very professional and did a great job packing our goods. The movers showed up on time and literally packed everything. My shipment arrived at destination about a week later with no damage minus a couple of dings. All in all the experience was very good and I would recommend them.

I recently used International Van Lines for my move from Los Angeles, to New York. I was very pleased with their services and decided to leave a review. The movers were great! I have them pack furniture only and everything arrived with no damage. I also want to give a big shout out to the crew Mike, Dan and Jacob. They were awesome and bore with me while I was almost having a nervous breakdown. We were very pleased and would use them again.

My company recently relocated me from Chicago to Brooklyn. My company actually chose IVL and I didn't really have much of a say. However, I was very pleased with IVL. Since my company was paying for the move, I had them do a full pack service. The movers literally packed everything from my dishes to clothes. The foreman Dario and his crew were extremely helpful. The guys were easy to deal with, well-dressed and polite. I was happy I had found good movers because I had a terrible experience in the past.

I chose this van line because they had the highest rating on Consumer Affairs. However, they subcontracted with Empire Van Lines and this company had all the characteristics of a poorly rated van line. The furniture arrived thirteen days after the delivery date. The supervisor was rude and left early even though we had thirteen boxes missing. There were gouge marks on our bedroom dresser and my husband's computer table leg was broken.

We had our furnishings moved to two different locations. We moved from Tennessee to California and from Tennessee to Idaho. We also had a vehicle to move. International Van Lines did the moving only while we did the packing. Everything went fine. The sales team was very friendly and they gave me an appropriate quote.

My experience with International Van Lines was horrendous and extremely stressful. I found the company on Consumer Reports and called in the beginning of June (2016) to hire them to move me from Atlanta to Denver. The move was scheduled for June 30 and I was told by the sales person, Ryan, that they have their own fleet and don't contract their jobs out. Big plus for me. But that wasn't the case.

I hired this company because of its positive review here on consumer affairs. It was a move from NJ to Illinois. After all the research and speaking with other moving companies, I chose IVL. Turns out, worst decision ever. Most uncaring, most dishonest, and worst customer service company I ever encountered. Bar none. I know moving is a stressful process, but companies like IVL make the moving process 1,000x all the more stressful. I really do not understand why there are good reviews on this company because my friend suffered the same fate with this very poor performing and uncaring company.