International Van Lines Reviews

Initially, we were told that our move would take about a week. We brought two weeks' necessities with us, just in case. We did not receive our furniture/ household goods for 4 LONG weeks. In the meantime, we had to make numerous calls to International Van Lines to find out where our shipment was, but with no luck. It was not till we wrote to the CEO of the company twice that we finally got some response. When our household goods FINALLY arrived, there were over 100 items that were damaged, many beyond repairs. The insurance company that International Van Lines used was equally poor. The claiming process was a nightmare, and they ended up covering for next to nothing after many months of frustration. Even with the basic insurance what they paid was shameless for shattered entertainment set glass, broken printer, artwork, and 100+ other items.

My family moved from NY to FL last month, and we hired IVL. Our decision to work with IVL was based on a few things, with reputation being number one. They also provided us with the moving dates we needed and the cost was fair. I thought their communication was good, and the movers did an excellent job packing & loading all of our stuff. We had a great experience with them and would use them again. I have also recommended them to a few people already.

I’ve used IVL in the past for an out-of-state move. They did an excellent job with my first move, so I gave them a shot on the second one. The move was more complicated this time since I’ve accumulated more stuff and had a car in the mix. We ended up paying them to pack everything because we didn’t want to deal with it. They packed our three-bedroom house in about 7 hours, and everything was loaded the same day. I was very impressed with how they worked and got the job done quickly and efficiently. My delivery also went well, with no issues regarding damage or loss of items. I think IVL is a great moving company, and I would definitely use them again and refer them to anyone moving out of state.

International Van Lines was my first choice because my parents used them last year for their move, and it went well. I called the same salesperson, Alex, who dealt with their move, and he was great! His communication and the way he explained things made me feel comfortable through the stressful time of moving. I had no choice but to ensure my move went well because I was starting a new job on a specific date. The guys did a great job with the move, and they met my timelines and provided all of the services they sold me on, so I would use them again!

I hired International Van Lines for my out-of-state move (2000 miles). It was a big move that required a lot of planning, prepping, and organization. Finding the right moving company to handle my move was a daunting task. I had a conversation with half a dozen moving companies, which all promised me the world and told me whatever I wanted to hear. The reality is they were trying to get my money because, after research, I read oceans of nasty things.

I gave a good synopsis of how much was gonna be taken from the boxes but it weighed over. I don't know if it was in the contract with International Van Lines that after the initial weigh-in, if it was anything over, I would have to cover that. Also, the crew had to switch all the items from a big truck to a smaller truck on a U-Haul truck. So those were two expenses that I was not expecting. The price in the end changed by almost an additional $1,000 so I wasn't too happy about that. But the crew was good and very communicative.

I moved to California from New York for a job opportunity. It was a company-paid move, and I was on time crunch. The company I work for gave me a list of three movers they recommend, and IVL was at the top of the list, so I gave them a shot. They made the moving process very easy for us. Getting a quote took minutes, and booking a moving date, I did right online. The movers showed up on time and did everything they needed to do to ensure I was out of my house the same day. My delivery was done in a week, and I had no problems throughout the process of the move. I was happy everything turned out and would use them again.

I spent about a month researching moving companies and came across IVL, listed as the top-rated mover on the Forbes website, so I called them. After speaking with various companies and getting a few quotes, I decided on IVL based on my level of comfort. I was not looking for the least expensive mover but the one who could perform according to the plan and IVL did that. They were straightforward to work with and got the job done so they get 5 stars from me.

They easily got it out, secured its legs and surface with bubble wrap and packing tape and loaded it onto the vehicle. I was too stunned to speak when they delivered it to my doorstep, and I wouldn’t hesitate to hire them again!

I recently had a great experience with International Van Lines for my move to Saint Petersburg, FL. I can confidently say that they are a quality mover who cares about their service level. Moving is very stressful, and finding the right mover is critical. Everything from the customer service to the packing went according to plan. I would use them again.

The running theme from other reviews of a lack of communications is true still. The rep told me it would likely be 5 days. At two weeks of no communications. I emailed for an update. They acted like I was being unreasonable and emailed me the timeframe of 3 to 21 days that is on the quote. I pointed out I hadn't heard from them in two weeks and that 21 days is three weeks so they were up against their own deadline. The next day my move was scheduled. I swear they forgot about me. When I did get my belongings the boxes were wet and my bed frame had clearly been dragged and badly damaged. The water wasn't just a little bit. One of my plastic bins that wasn't damaged had standing water on top. It wasn't raining when they picked up or delivered my items. Maybe a leak in the roof or warehouse? Never again.

Excellence in service and would highly recommend to anybody!! These guys are the truth, and answer the phone and concerns in a very prompt timing. I’ve had my fair share of companies who promise one thing and do the opposite, these guys are not them. Thank you guys so much and I can’t wait to contact you guys again when in need.

These people are incredible. They are swift, courteous, dependable, and communicative. Even though it was pouring heavily when they assisted us with our relocation, they worked cheerfully and quickly.

Moving to another state is stressful on many levels, and there is a lack of quality moving companies, making it a challenge. After researching movers for a few weeks, I randomly came across International Van Lines on the Forbes website. They are listed as the number one mover in the US, so I called them. I spoke with a sales rep named Christian. He set up a virtual tour and gave me a binding rate. The cost was about $5500 to move a 3 bedroom home, which I thought was good. I booked my moving date for a couple of weeks later and the guys showed up in a nice IVL truck and proceeded to pack all of my stuff. The movers were great! They were in and out pretty quickly and got the job done with no damage or any complaints. My experience with IVL went well, so they got a positive review from me, and I will be referring them.

I used International Van Lines back in 2015, 2020, and recently for a move from Los Angeles to Salt Lake City. My company paid for the move this time, so I had them provide professional packing on everything along with premium insurance coverage. My move took place on October 7th and was delivered to my new home on October 9th. They were good with the timing and provided me with everything that was part of our contract.

They waived the shuttle fee which is a good start. Let's see if that is actually the case upon delivery.

I had a good experience with no problem. The move went well, and they were on time; I had no damage or loss and no hidden charges. The whole experience with IVL went smoothly. The communication and customer service were also good. Moving is not fun, but if I had to hire another company, I would use IVL. Also, I'd like to thank my sales rep, Justin. He was great and followed up with me throughout my move. My suggestion to leave the movers a tip and buy them lunch lol. They went above and beyond.

I hired International Van Lines (IVL) for our move from Houston to Ft. Lauderdale, including packing a three-bedroom house, garage items, and patio furniture. IVL handled packing and furniture assembly. The movers stuck to the schedule, finishing within a week. Compared to other movers, IVL's reputation stands out for good reason. I'd gladly use them again. Huge thanks to Rick (sales) and Karen (customer service) for their fantastic communication.

I've used IVL once before, several years ago. The move went well so I gave them another shot. The sales rep who dealt with my first move was still there and he was great. His name is Justin. They were quick to get my last minute move set up. I chose to self-pack, minus the furniture and a few things. Everything was delivered promptly and without any issues. I was pleased with the outcome of the move and would choose to work with the people at IVL again if I needed to.

Moving sucks, and finding a moving company sucks even more. There are scams after scams in the moving industry, and it's horrifying. I spent about a month researching companies, mostly brokers, which I didn't want. I finally came across International Van Lines listed as the number one mover on Better Homes and Gardens and I can see why. They did a great job with customer service, providing me a cost quickly and getting my move set up in a short time. They packed and loaded our three-bedroom house into a few houses, and the delivery was done cross-country in a week. I had no hiccups or complaints regarding the service.

I've used IVL once before for a local move. This time around, I moved out of state from Florida to Texas. The job was well done. The crew that packed did an outstanding job. They were on point with packing, loading, timing and cost. I rarely leave reviews, but in this case, I have no issues leaving IVL 5 stars. If you contact IVL ask for Justin who was great with communication and getting my move organized.

They were very helpful in getting their work done which is something that I was thankful for. Also they helped to make the experience an easy process which was helpful. Overall it is an company that I would want to do business with again. Also I would say that it was priced fair which was an bonus also.

I moved from NY to Texas back in June using IVL. I went with IVL because they did a great job with my sister's move. The movers packed very well, and I had no damaged items or missing items. Their cost was also pretty fair for what we were looking for. I want to say thanks to my rep, Alex. He was great at setting up the move and communicating with my wife through the process. I would use them again if I had to move. A word of advice is to ask them for a virtual tour. It was easy and made a huge difference.

I was very stressed out about moving out of state. I was also stressed out after speaking with four movers who were pushy and nasty. Everyone was bad mouthing everyone accept for IVL. My rep Rick was great. He was kind, funny and on point with communication. I chose IVL based on their professionalism, reputation and my level of comfort. The move went according to plan and I had no problems along the way. All in all I had a great experience and would use them again.

I don’t spend much time leaving reviews for companies, but IVL deserves some praise considering how well things went for my complicated move. I have a rather large home, with tow cars, grand piano and tractor. They managed to get things packed and loaded in a couple of days and did a great job. The move took about 11 days from New York to LA and everything went well with the delivery part of the move.

Update 11-3-23: IVL reached out to us to apologize and provide compensation. We learned that the bill of lading signed at delivery should have included all the missing items. They also vowed to follow up on all the issues to prevent anything like this from re-occurring for future customers.

I’ve moved before and it was extremely stressful mainly because of the mover I contracted. This time around I searched for the best and found IVL. They did a wonderful job with my move and the experience was totally different than the prior one. I was happy with the move and process so I would use them again!

I called International Van Lines and got some information about what the process would look like and how much it might cost. Then, I talked to a couple of other companies and I felt like IVL were the best value and that they were very trustworthy. After I talked to one of the representatives, we agreed on a date. I FaceTimed with someone from their organization and I walked through my house and showed them the things that would be part of the move. On moving day, the guys got there a little before eight o'clock. It was a team of three who were kind of dedicated to that truck and they had two additional team members come over from Atlanta. It took them four hours to pack us up and they clearly knew exactly what they were doing.

I moved to AZ from TX for a new job opportunity. My company offered to pay for the move, so I wanted to find the best moving company I could. We chose IVL because of their reputation, but more so because they were easy to work with. The quoting process was easy and accurate. The timing for the work worked for us and we had no issues throughout the process of the move.

I'm no stranger to hiring movers considering I'm a military brat. I've had some good and some bad experiences with moves. I chose IVL because they are a carrier and handled the whole process of my moving from pickup to delivery. I personally dealt with Justin, Michelle, and Daisja who were all great at overseeing my move. There was no damage, hidden charges, or delays so I was very please with everything and how they handled the move.

Picking IVL as my mover was easy, considering I have used them two other times. They're a fair and reasonable company that offers good service. I was in a tight situation with a last min move, and IVL came through for me. I've never had any issues with hidden charges or damages. Anytime I deal with IVL I speak with Alex, who has been great with communication. I just want to say thanks to IVL for the quality work and I will be recommending you guys.

I’m pleased to announce that my moving experience with IVL was nothing less than perfect. The timing, the packing and the communication was on point from the start to the end. They were super professional and respectful of my stressful situation. I would highly recommend IVL to anyone moving. Thanks for the great job!

They were on time, the movers worked clean and nothing was damaged. IVL provided excellent service and was competitively priced. Moving is an expensive and stressful experience. But IVL from the initial quote to final inspection made the experience effortless and affordable. I will be using them for future moves and would recommend.

Jordan, the gentleman that I worked with, was very good and responsive. He always answered my questions and called me back or texted me. He was very good at setting up the actual move. But that was where the positive things ended. I was supposed to have a moving van come and load our things and it was supposed to have four or five guys. They thought they could do it in a day and a half but they didn't come on my requested date. They came the next day, which wasn't a huge deal, but we organized things for that date. They showed up in a box truck with two guys that were supposed to load our house and they didn't arrive till 4:00 in the afternoon. They worked hard. But it was not what I expected at all.

I wasn't impressed with the people that came. They missed sending some furniture. We spoke to the driver that unloaded the furniture. He tried getting ahold of Steven three times but he wouldn't answer his phone. He called the main office and let them know. Nobody would give us an answer. It's like, "After you got done with us, you're gone." But the people that delivered the furniture were very helpful.

This mover is incompetent, misleading, and NEVER communicates after your items are picked up. Their salesperson told me that 9 days is about the longest I should expect my move to take, so I marked my first available delivery date and move-in date based on that information. That date has came and went, and both of my contacts refuse to answer the phone, voicemails, or emails. The only information I was able to get is on the customer service line, where I am repeatedly told that "the truck is still loading" with no specific details.

I have used International Van Lines (IVL) twice now and have to say they have come through for me each time. Moving is certainly not without issues and challenges, but IVL made sure it all worked out at the end of the day. The customer service follow up and moving teams were dedicated to ensuring my items were handled with the best of care. We did experience some damage on the second move but IVL was quick to respond and remedy all of our issues. I would use them without question for any follow up moves.

I contracted IVL to move my belongings from the US to Turkey. It wasn't a huge shipment, 48 boxes and no furniture. It took 6 1/2 months to get my shipment. During this time, getting them to respond to my emails was difficult and calls were impossible. I was also given information one time that proved to be false the next, it happened often. And, after each long pause between email exchanges, they came back with stories telling me the person I was communicating with had a serious personal issue to deal with that caused the delay. This happened three times, twice with the same person.

These movers went above and beyond to make my move smooth. Right from the start, their communication was stellar. The team's professionalism and friendliness made a stressful event surprisingly enjoyable. Kudos to this moving company!

Can’t say enough bad things about this experience. Listed below are examples of their ineptitude: Price fluctuated weekly. Never were available by phone. Didn’t arrive on the scheduled moving day. Price increased!! No communication between pickup and delivery. Furniture was damaged - severely! Compensation offered was $100. It’s a terrible company. Don’t use them!

I recently from NC to WA. They moved our three bedroom house and included packing. I thought that their process was good. Getting a quote was easy and my sales agent Justin was great. It took over a week to get my things which was expected but I had no damages. I thought IVL was very professional and I’d recommend them.

I’ve moved 7 times and used all kinds of moving companies. My experience with IVL was one of the best. Everything from getting an estimate to the mover went well. I had no problems or anything to complain about so they get a good review.

I found IVL online and contacted them to help me with my move. Their estimate was in line with other moving companies, but this company was quick to respond and they were attentive to my needs. I found them to be helpful, professional, and easy to work with. I would recommend them to a friend or family who was moving!

Everyone was friendly and nice. They showed up on time. They did a great job. They were very thorough. But on the back end, not knowing when they were going to be heading out to my destination was a little frustrating. So that was a little time consuming. They had a breakdown on the truck. I thought it'd be here three weeks earlier. But it didn't.

I recently received my belongings and I must say IVL was a good choice. I was minutes away from reserving a date with a moving broker, but my rep Justin provided me info on the company which was scary and probably saved us a major headache. I've never used a mover before so I needed my hand held through the process and they did a great job of that. I didn't have any issues with my move and I'm pleased to leave a review.

My experience with IVL was good. I had no problems getting a moving quote, booking the move dates I need and communication was good the whole time. The movers were pleasant and at no time did I feel uncomfortable with them in my house. We had a small delay on delivery, but it worked out in my favor so all is good. I think IVL is a great company and I would recommend them to anyone making an out of state move.

International Van Lines was the best at communicating back with me, hurrying up and getting me a quote, and adjusting it. Very pleasant to work with. I talked to Britney on my cell phone and walked through my rooms. I offered pictures, but she didn't need that. I started telling her, "We have a 6-foot sofa. We have a 60-inch TV." I went through the rooms, she typed it up, emailed it to me and I double-checked it. And we went a bit back and forth on it just to make sure it was right.

I had the easiest experience as far as getting the call and scheduling with International Van Lines. It was very nice customer service. They came to pick up promptly and the movers packed everything. But the estimate that they give you could be a little confusing because you're paying for the cubic fee. At the same time, it appears that I was overestimated because they had a couple of items that were on their van already before me. It was about $1,600 more.

We moved from Florida to Minnesota and it ended up being four months that we stored. And International Van Lines stored our things in Florida. We tried to schedule a date well in advance to get the delivery in Minnesota and they ignored us completely. It took us three weeks to get our things beyond the date that we needed them in Minnesota. I emailed many times and did everything imaginable and IVL kept putting us off in terms of delivery date to Minnesota. We knew when our closing was gonna be on our house well in advance and they knew about it. They ignored it and then, we had to wait.

Jack, the guy who came to do the packing, was nice and helpful. But Natasha, the one who initiated the setup, disappeared completely because of so many things going on. I paid the money to move the washer and dryer so she could send someone. And she didn't send anyone. So, I had to call International Van Lines again and arrange for the same day. But no one came. Then finally, someone arranged something, because Natasha didn't mention to anyone about that thing. When we came here, they also didn't know that they were supposed to come and assemble or do my washer and dryer. I had to call the guy who came in North Carolina. This is the worst move ever for us.

IVL is one of the cheapest companies. Setting up our move was good, like everything else. The rep was attentive and answered my questions. However, once she got my money, we weren't able to get ahold of her. But I got to another gal, different department, with the driver. The driver was better equipped to help with my needs. Use the driver, but not the company.

I seldom write reviews, but I had to here since I was so impressed by the guys’ efforts. I moved into a house with stairs, and they came on time, did a good job, and made sure everything was set up properly.

International Van Lines had someone come out fairly quickly. They were efficient. The delivery went very well.

I must first say that the guys who picked up our belongings and packed the first truck were pros and took great care of our things. It seems, however, that whomever transferred our things to a new truck and certainly the guys who delivered our things couldn’t be bothered to care for their safe handling. Before any of our belongings were even brought into our house we watched one of the movers just throw our bedspring from the bed of the semi truck to the ground. Then the first items they tried to bring into the house belonged to some other unfortunate customer of theirs.

I’m not one to leave reviews, but since I received an email asking for my feedback, no problem! The guys did a great job with my move. The price was in line with what I was looking for and the quality of work was great. The only issue we had was a minor delay on pickup but the issue was resolved. Overall I had a great move and would use them again!

The movers made my cross-country relocation to a five-story walk-up a breeze. They were to be commended for their promptness, decency, and efforts to make the lengthy voyage comfortable. I wholeheartedly advise anyone looking for a moving company in the TX area to use them.

We used International Van Lines for two moves. The first one was a smaller move and it was about 1,400 cubic square feet from things that had already been packed up and put into storage. The crew that picked up in Southampton was very good. But I was very unhappy with the two-man crew who delivered them in Austin. The foreman had a bad attitude and did not have enough experience as a driver to get into my neighborhood. So, I was forced to pay an extra $1,400 for them to shuttle the truck. He's a bad driver because, subsequently in the bigger move, the guy who had the same sized truck had no problem getting it there.

I used IVL for a cross-country move from Los Angeles all the way to Florida, then I used them again for a move from Florida all the way up to Nashville. I made a point to ask all the questions I could think of and they were very good about answering them. So ultimately, on the days of the moves, they went the way I expected them to go. They hire good people locally, so everybody is going to have a slightly different experience depending on which local area they're in. Also, there was something I wanted to do on the site that I couldn't do. But otherwise, it was useful.

I booked a whole package including packing, boxing and delivery. They were pretty good with the packing. There were only two movers but they got the job done. But the virtual estimates were tricky. When the movers arrived, they told us there were more items than estimated. So the cost turned out to be hundreds more than anticipated. Other than that, they were pretty professional. Everything was wrapped up nicely.

The saleslady, Natasha, was superb. She was helpful and answered all questions. The communications were good. The team that picked up and the team that dropped off were very good. International Van Lines said they were a mover and not a contractor, but still, they contracted the job out. But it didn't matter ‘cause they contract to a decent guy. They also gave me a little bit of a discount on something. But I had three items break - two were the glass of a picture frame, so I have to replace the glass. The other is a clock that should have been packed a lot better. It's a family heirloom antique banjo clock that's in pieces. They said to not do anything until I file a claim but I've been too busy to do that. Other than that, I'm happy.

International Van Lines was able to hit my timeframes on my move, which I was under a time crunch. I called them and two days later, they packed up my stuff. Twelve days later, we delivered in Austin, Texas. It was good. Their cost was good, too, because I had a two-bedroom apartment, and most of the quotes came back at $7,000 and change to move down there. IVL guys moved me for It was 4,300. Everything went smooth. My stuff showed up in good condition. Nothing was damaged, unlike other moves.

The reps were very timely in answering my questions. The crew that loaded up my items was really good. They worked very well together. But on delivery, the crew was not nearly as good. The driver drove off the road in a couple of spots in Tennessee. So he had to wait for someone to come and put his trailer back on the road. Also, our grill was bent. It was like they had set something really heavy on top of it. There were also a few scrapes on things. Plus, our refrigerator no longer worked though I don't wanna necessarily blame that on them.

The customer service rep was great. IVL sent two vans, which was smart because we were loading both a house and a barn. So that made it quicker. My husband said the guys who loaded and unloaded us were really good. But the handlebars of his bike are completely twisted around. I also had boxes and they were antique medical glass and medical urns inside, and one of them broke. The box had old medicine in it. So the contents broke and it was liquid. The guy contacted me and let me know, which was really nice. That was great. He was totally nice about that. We also had a very nice, antique, Chinese garden stool. Maybe it could have been packed better, but it must have been tossed around. There was a hole in the side of the box and the stool was shattered. That was kind of disappointing.

I used International Van Lines for a local move in Coral Springs, FL. It was a small move, but it was everything I owned so I wanted it to go well. The movers were great. They showed up on time, did an excellent job packing and everything was received without damage or any issues. Additionally, their prices were in the middle of my other quotes which I thought was fair. I was very happy with the moving service and I would use them again if needed.

All in all I had a positive outcome. There was a slight delay on delivery, but IVL offered me compensation. That’s why I’m leaving 5 stars. Things go wrong in business, especially moving and the fact that they fixed the issues shows me they are a good company. I had no hidden fees, damage or communication problems. They’re a stand up group and I'd use them again!

I hired IVL to move me from New York to Florida and for someone who has never moved to another state my anxiety was through the roof. However, when the crew showed up, they made me feel at ease from packing my fragile stuff very securely to the packing of my wardrobe. They were very fast but also very thorough. I got a call 48 hours prior to the delivery letting me know when the shipment would arrive and at delivery everything went as smooth as could be. I would definitely recommend IVL to any friends or family that are looking to move.

I had a good experience with IVL. They moved my family from New York to Los Angeles. Their communication was good, packing good and overall good. I had no issues with any of my stuff getting damaged nor did I pay any hidden costs. I would use 'em again if I end up moving.

I’ve used IVL a couple of time, but this is the first time they’ve asked for feedback. I recently used IVL for a move from Orlando to Miami. The guys are great and have done a good job for me on two moves. I would recommend them. Their cost is good, I had no damage and their communication is good.

I would not recommend this company at all. The majority of my items were ruined with water damage. The company does not inspect their trucks as there was a leak in my moving truck. My items were being transported across the country, so they sat damp for over a week. Everything smells and there is water damage on most of my furniture and clothes. I thousands of dollars for this move only to have most of my belongings destroyed.

I contracted IVL for a move from South Park, PA to Seattle. We hired them for a full pack move and storage for a month. I paid around $7000 for a three-bedroom. Other estimates I received where a bit higher and a bit lower. I chose IVL because they also did my sisters move and it went well. The guys were efficient, timely, packed well and I had zero damage. I had a good experience hence the review.

My experience with IVL was good. My sales rep Diego was honest, thoughtful and worked with me on my budget. I paid a total of $4400 to move our two bedroom house from UT to Ft Lauderdale. They also included storage for free. The delivery of my stuff was on time and I had no issues with loss or damage to any of my belongings. I’ve used movers before and these guys have been the best so far.

I used IVL to move my home from Boston to Florida. It was a last minute move, as another carrier had backed out, I only had a week to find an alternative, so I Googled moving companies, and IVL came up, so I called them. The quoting process was a pain, as I already had my inventory, but they were polite and, and got it over within about 20 minutes.

IVL sent me a link to leave my honest feedback and I have no issues doing it. They were pleasant to deal with. Their customer service was great, move went well and I’d use them again. I’d like to thank all who were involved with my move. You knew how stressed out I was about choosing the right mover and I made a good choice.

IVL relocated our three-bedroom house from Chicago, IL to the Los Angeles area in mid August. Their price was $4917 which included partial packing (boxes). For that they wrapped all our furniture, loaded and assembled our furniture at destination. The cost was good based on several quotes I got, but more importantly they were way more professional than the other companies. I had no idea how crazy moving is and I learned a lot about scams and what to look out for. I’m happy with my decision. IVL didn’t over promise and delivered exactly what they sold me.

We received an invite for a review and I was happy to take the time and leave some information about my experience. First, the quoting process was easy. They offered me a virtual tour which took about 15 min and gave me a binding rate. The cost was good and my sales rep Mike was great. They offered me full packing which was worth it. The cost was around $7000 to move my three-bedroom home to the Bay Area from New York. The move itself took about 12 days and everything was delivered without a scratch. I was pleased enough to leave a review and I would also recommend them to anyone moving cross country.

I’ve had two bad experiences with movers so this time I took the time and researched the best moving companies. IVL came highly rated and the people there were polite, caring and paid attention to detail. As some of you know moving sucks. However, these guys did a great job packing and overseeing the move until completion. I’m happy to report a smooth move with no damage or any other issues.

Very comparable to the Craigslist crab shoot, would not recommend it to anyone. Their move marked the end of life for our beautiful and pricey furniture. Not a single room remained intact after their move and attempt to fix. I am not sure how they got all the good reviews. Read, see pics and feel free to post questions. Nice sales team but tricky everything else.

My experience with IVL was good. The price was right, they were attentive and did everything they had promised. All of my stuff was well protected so I had no damage. I would recommend them. The only small critique I have is on the quoting end. It took my sales guy 24 hours to send me the quote, but I was ready to make a decision on the spot.

They moved my car and household items from NY to VA and did a fine job. We had no issues other than a slight delay on delivery but they did offer us compensation. They were very responsive, friendly and professional. I would most likely use them again if I had to move.

My move was from Savannah, GA to Phoenix, AZ. My stuff was picked up on 8/2 and delivered on 8/10. I had no issues with hidden charges or damages. Their estimate was good, customer service good and the movers were great! I’ve moved a few times in the past and IVL was one of the better movers I’ve had encounters with.

IVL moved my family from Houston to Salt Lake City in July 2023. It took me a few days to post a review, but I felt compelled to let people know how they did. The cost of my move was fair and balanced. It did not exceed the agreed upon rate and all was good there. The mover exceeded our expectations by packing and loading a three bedroom home in 5 hours. They did a great job there. The shipping time frames were right in line with what they had told us and in time for me to get settled and start my new job. If you’re considering IVL as for Justin ** or Alex ** . You can tell them I referred you.

First, my sale agent Alex was great. He was kind, thoughtful and precise. Secondly, I was provided with a moving quote that was fair and did not change on the day of my move. Third, their movers, especially Sean and David did an amazing job packing my stuff. Lastly, my items arrived on the agreed date and there was no damage. I’d have to say that I had a flawless move. I understand that things don’t always work out according to plan, but I was very formulate in my case. Using IVL was a good decision for my family and I would give them my stamp of approval.

This was my first International move so as you can imagine I was concerned about the process. I spent weeks searching online for a company based in the US and U.K. and found IVL. I decided on them based on a friends reference, their reviews and my relocation coordinator Julie. Julie did an fantastic job explaining the process with customs, packing and time frame. It took a solid 6 weeks to get my stuff to Denver which is what I expected. I ended up with one end table getting damaged, but it wasn’t a big deal and I moved on. I appreciate companies like IVL that sell a service that they actually offer as opposed to getting taken for a ride. Thanks Julie, Jason and to all of the movers that were involved in my moving process.

We hired IVL due exemplary reviews by what I thought to be reputable companies. I’ve moved many times in my life and this company comes in dead last in cost and service. We were upcharged on multiple occasions, making us feel our things were being held for ransom, when we finally got delivery (a month late) the crew was late by a few hours and so could only load our belongings into our garage to be carried into the house by us. This was a large and expensive move, I’m missing two leather sofas, a queen sized mattress, a large painting, and assorted smaller items presumably in boxes. Our inventory is very hard to read, light and ineligible but also when they inventory “box” that doesn’t say much about the contents. I’ve tried being patient, I’ve tried contacting them for further assistance. I’m told my items were found but I have no idea if all was found or some, and have no idea when the missing things will arrive.

I’m not much of a reviewer, but IVL asked for my feedback and I’m happy to provide it since all went well with the move. First, moving to a new state is stressful and finding a mover is equally as crazy. There are so many scammers out there, so we went with IVL based on my agent Alex and how he handled our situation. They picked up my stuff from Atlanta on 8/1/2023 and delivered to my home in Buffalo on 8/6/2023. The movers worked hard and they all deserve a raise in my opinion. They helped get everything organized in the new home and put together all of our furniture without a hitch. I was in shock as to how easy e-weighing was and they really made the transition simple for us.

My family contracted IVL for our out of state move from Dallas, TX to Saint Louis, MO. They were suggested to us by a friend that used their service in the past which is why I chose them. I dealt with Justin ** and Karin ** for my moving estimate and customer service. They were both very kind and did a wonderful job keeping me updated on the status of my move.

IVL sent me an email with multiple places to leave a review about my experience. I’m not much of a review person, but in this case I was pleasantly surprised with how good my move went. The reason I say that is because I’ve had really bad experiences in the past. They handled every aspect of our move from Staten Island, NY to Dallas. I packed the majority of my personal items and IVL protected all of my furniture. They gave me a two day window for pickup and delivery which they nailed. The main guy Sean and my sales rep Justin did a fine job keeping me in the loop. I just want to say thanks to IVL and the whole team for providing us with a good service.

IVLs customer service team reached out to ask me how my move went. I was happy to offer a review since there were no issues with the move. I have a family of 4 and we hired IVL to move our house from Boca Raton, Fl to Los Angeles for a new position. The process was pretty simple. They gave me a virtual tour through my phone then proceeded to give me a quote. I worked with Natasha and Justin who always picked up their phones and were great. It took over a week to get my stuff from Fl to CA but that’s what I expected. The unloading took a bit longer than expected but there were no issues. I’m not much of a review person but I’m happy to leave my feedback. I’d recommend IVL to anyone moving out of state.

I felt compelled to leave a review because of experiences I’ve had in the past with other moving companies. It took me over a week to make a decision and chose IVL based on my comfort level with my rep Diego. My move was from Florida to Arizona. We moved a 3 bedroom house which required packing, loading and shipping a grand piano. The packer were very kind and worked their butts off in the Florida heat. The move took about 8 hours and then we were off. I got my stuff in 10 days. It was a different crew on delivery but they did a fine job as well. I was very stressed out about the whole process, but IVL came through. They get my review and referral.

I have made this multi-state move before and this experience was frustrating and upsetting and wound up costing me 3K more. I had a 1BR, 800ft2 apt in NYC and it took 2 days to pack it. The staff complained to my super about the stairs (I had a very tiny elevator), packed excessive paper in my boxes and didn't label the boxes. The packing team would disappear for extended periods of time and smelled like weed when they returned.

International Van Lines (IVL) is not the moving company that Forbes rates as number 1. I have moved multiple times cross-country with national movers, and this ended up being my WORST experience. Transparency is not there. I was lied to over and over again. They stated that they would personally carry our household belongings to our house with no storage and no moving them on and off the semi-truck. They did the opposite. Our belongings were handled so many times that they broke and damaged 6 pieces of furniture, including breaking a leg off our piano, and breaking the bottom piece off an antique bookcase. They also “lost” our 6-foot ladder and broke a floor lamp past repair.

Upon signing I requested a delivery date. Once deposited paid and inquiring about my delivery. I am told to check the document "delivery can take between 2 to 21 days." Why is this not told to the customer while discussing delivery? Simple, no decency. I tried numerous time to call and email asking for a delivery date no one reply even though they state they will get back to you within 24 hours and that does not included weekend so if you need help on the weekend, forget getting help. Check out Better Business Bureau complaints before using IVL. I would recommend hire a truck, paying movers to pack and unpack and drive to your destination with your vehicle in tow. It will cost you half and you will have your delivery on time.

From day 1 it has been an absolute NIGHTMARE. I picked them because there was an article by FORBES that ranked them highly - please believe I’m messaging Forbes to complain - IVL must have paid them to list them because if I could give them 0 stars I would.

We hired IVL believing they were a reputable company. We are experienced movers; we have lived in more than 10 states between us and overseas. This has been the worst, most needlessly stressful, and most costly experience I could imagine. We have been arguing for six weeks with their "compliance" department to get them to take responsibility for their egregious unprofessionalism, irresponsible contracting to Yellow Eagle, unapologetic damage to goods, increased cost after we removed items, basic failure to complete the stated job, horrific and aggressive communication on site and at corporate, unexplained use of rental and personal equipment on the job, leaving rooms and areas unpacked, leaving packed boxes on site, failure to walk through before departing work sites, stranding items and garbage. These are red flags as described by the Federal Motor Carrier Safety Administration (**). Do not use this company. When I tried to pay by Venmo, Venmo rejected payment as a flagged scam. I wish Venmo has interjected earlier. Sure feels like a Scam

I’m in the military and no stranger to moving or dealing with moving companies. I vetted International Van Lines for a couple of weeks before I felt comfortable moving forward. My rep Diego was great! Unlike most sales people he was not pushy, he was patient and provided good solutions. On the day of the move they had five crew members out to pack and they did a fine job. I received my move in about five days with no damage or surprises. Working with IVL was easy and I work work with them again.

I’m not one to leave reviews, but IVL got me out of a jam. I had hired another mover who showed up and tripled the price on me. The crew at IVL was quick to jump in and help save the day. They got me picked up in 24 hours and I had no issues with additional charged. I should have went with them to begin with. Shout out to Justin and Karin for stepping in and helping my family. We got our stuff and all went well.

I chose IVL based reviews and reputation. My sales agent Justin was easy to work with. He did a virtual tour and provided a binding estimate. Overall my move went well. The moving crew showed up as planned, packed everything and worked hard. My delivery from New York to Los Angeles took about 10 days. I had no damage and no additional costs so they get a good review from me. I’d use them again and recommend them to anyone moving.

IVL comes in as the lowest quote that you will find in the market market. The reason for this is that they are a broker. They will tell you they are not, but when you look up how they are registered, they are. If they contract out with reputable movers, you may have a good experience, if not- beware. We had a good experience up until after IVL (they sent Mayflower to do our packing) collected our stuff. After we moved from AZ to ME it took a full month for our things to leave the state of AZ. I am currently waiting for our things to arrive after paying the full contracted balance. I received a call a few hours ago saying I owe an additional $850 when the drivers arrive. This info came from Roadrunner Transit, the company contracted to deliver our things. They said this is due to having to move our stuff into a smaller truck since it wouldn’t fit on our road/driveway.

DO NOT EVER use International Van Lines in Coral Springs, Florida to help you move. I recently had the terrible misfortune of doing so and it was BY FAR THE WORST customer experience I have ever had in my life. Across the board, from the company itself, to Account Manager Vanessa, Relocation Specialist Rick, Dispatch Manager Sean, Dispatch Claims Jeremy and Erika in accounting, my entire experience was below board and shady AF. Once they get your deposit and signature, they don’t care about you or your belongings. They were often extremely slow to respond to inquiries as to when my belongings were going to be delivered, either by phone or e-mail, and many replies I received were more like vague, non-replies.

International Van Lines is not actually a moving company. They book moves and then they subcontract them out to smaller moving companies. That's why you haven't seen their trucks out on the road. My move got subcontracted out to a small company that has simply been holding my stuff in storage for over two weeks waiting to book another move that is "along the way." The smaller company places profit above customer service and doing the job they committed to doing in the first place.

We chose IVL because they seemed to be great with responsiveness and competitive on price. They told us 3-9 days but said it would be closer to the 3 since we were moving East. All communication stopped on moving day. After that things got really strange. Some guys showed up in a small truck and were hours late and took until after dark to load up. They said they had to charge us extra for things that were agreed to ahead of time. For the first time we were told that our stuff was going to be sent to a houston and put in storage and it would take from 2-20 days from our pre communicated delivery date (not pick up date). Then no one answered calls or emails for 6 days where we tried to call to find out what was true.

We had International Van Line (IVL) move us half way across the country. It has been a terrible experience. IVL uses subcontractors. So we dealt with IVL to set up the move, IVL subcontracted with another company to pick our move, and then IVL contracted with another company to deliver our possessions and still another company to manage our complaint against IVL. No one has been willing to take responsibility for the poor move that resulted in us not even getting some of our possessions, such as, a 12 foot extension ladder, an antique spring rocking horse, etc., and the multiple items that were broken and damaged.

I want to express my gratitude to David and his crew for a job well done in moving our family from a two-bedroom apartment with stairs in FL to our new split-level apartment with more stairs and challenging access in TX. Professional and hardworking team, making my relocation effortless - I recommend this company to everyone.

I have NO intention of using IVL again in the future. Here is my unfortunate experience with IVL: My belongings were picked up in Missouri on 05/12 by a broker associated with IVL. The driver told me that my items would be stored in a warehouse in Missouri. Initially, I had scheduled the first available delivery date for Connecticut as 06/03. IVL's customer service representative assured me over the phone that they were known for their punctuality and rarely cause any delays. However, as the week of 06/12 approached (ONE MONTH AFTER PICKUP DATE), I still hadn't received any updates. Concerned, I decided to call and inquire about the status of my items. Tried many time to contact IVL and eventually heard a response. Shockingly, I was informed that my belongings were still sitting in the Missouri warehouse, untouched and without even being loaded onto a trailer.

End-to-end travesty, most unprofessional moving experience I’ve ever had. Not sure how they’re playing the system to post good reviews. Very suspect. Lost & damaged MANY items, (I now have a dining table with NO LEGS), treated my things like garbage, took an almost 3 hour lunch at pick-up, not prepared with supplies. They forgot the wardrobes. I had to go buy them tape. Kept us there til midnight and still didn’t finish. This company should be reported. If you value your belongings or money, RUN. Flat out lied about their processes in the sales call. Amazing they’re in business at all.

As a returning satisfied customer of previous moving, today I worked with International Van Lines agent Crystal ** for my moving from Alexandria, VA to Jacksonville, FL. It didn't work out. I am very disappointed with Crystal's arrogance in the process. She didn't answer me why I have $0 discount as retuning customer; why total cost of moving $6,714 is that high (moving distance from VA to FL is 923 miles shorter than from TX to VA). And no follow conversation with me after I sent her my questions. Her text to me was "Best of luck with whatever you decide". I am Okay with higher quote from International Van Lines. But I'm not Okay with Crystal's attitude and tone of arrogance in inventory and ETA process. It is not acceptable. From now on I am not going to do business with IVL anymore because of my bad experience with Crystal **.

Moving was a nightmare for me but as soon I heard about IVL movers I thought that I should give them a try and it was clear that they gave our feedback and questions serious consideration. Together, we were able to do a lot more in a shorter amount of time. We appreciate your help tremendously.

My items turned up across country 21 days later. The boxes were water damaged, the items inside were still wet, other boxes were smushed completely. All the boxes and furniture were fifthly dirty. I have tons of pictures. Customer service had no idea where my shipment was and did not provide any information at all. Then they phoned and said tomorrow when I was not available to receive. This is not my first cross country trip nor my first house move - but it was certainly the worst.

I hired International Van Lines to move part of our furniture from WA State to CA. The coordinator Natasha sound very knowledgeable and convincing, though several details we’re missing. Because the amount of the furniture was small I was told that I will pay flat rate, but when the actual movers arrived I was told to pay extra for one more piece of furniture we added. Only after my husband talked to the local office the final price was clarified.

Everything at my new house arrived in fantastic shape. My artwork was one of the pricey items my father was worried about transporting, but the movers took great care to ensure that each piece was safeguarded throughout the voyage. Thanks to Max and Richard outstanding care, everything got to my new house safely.

I hired IVL for an international move and my stuff was picked up at the end of July 2022 from my apartment in CA. There is no update coming from this company, so I had to send an email for an update every month. I finally hear back something in September 2022 that it was in some storage facility across the content in NJ. I send them an email every month for an update. They completely ghosted me until one day in March 2023 they decided to respond and get things moving. No apologies, or explanations whatsoever.

I was worried about moving all of my sensitive items, even though International Van Lines took great care to pack everything safely and meticulously. I was overjoyed to arrive at my new home and find nothing broken or damaged!

They are moving me today. They are a broker for local movers. My crew showed up in Budget rental trucks. The previously estimate was worthless. The movers claimed they needed much more truck space than the previous estimate. Better moving companies go by weight only. The new estimate is 6 thousand more. Calls to corporate are answered. They conned me. All those glowing reviews online about this company are fake. Real reviews all have the same complaints. Avoid this company.

I was concerned about how much it would cost to move, but International Van Lines provided outstanding service and reasonable rates. They ensured that everything came on schedule and in excellent shape, and their personnel was kind and accommodating. Without a doubt, I'd use them once more.

I recently moved from Ft. Lauderdale, FL to Dallas, TX using IVL. I’ve worked with movers in the past, some good and some not so good. I am very impressed with the level of professionalism. From our initial call all the way to delivery they were on point. Moving is very stressful and finding the right mover is equally as stressful. I would highly recommend IVL and I would personally use them again.

Their kindness and transparency gave me a sense of ease and confidence that my move would go smoothly. The crew even detachable parts, such as furniture legs, glass doors, shelves, etc., and packed them separately. Highly recommend them!!

The professionalism of this moving company impressed me. They were on time, packed up my belongings expertly, and even assisted me in moving some of my larger items around my new home. Strongly advised!

The staff at the International Van Lines was knowledgeable, helpful, and considerate. The services they offered pleased me. My enormous sectional couch arrived at my new house in excellent shape because they took great care to handle it with care.

I used International Van Lines to move across the country. When asking for a quote, I asked when would my stuff be delivered. I was told between 3-7 days after it goes into transit. I asked what does "in transit" mean. I got no answer. After I got my items loaded onto the truck, I learned that it could be between 2-21 days before my shipment would be in transit. When my stuff was delivered to my new apartment, there was only one employee that came with. I had to help unload my bed, sofa, loveseats, desk, armoire, and grandfather clock since the one guy couldn't do it himself. When I'm paying them so much, I would have expected that they would have gotten a second person to help unload.

I had no trouble getting in touch with the spokesman. Harrison, who was very accommodating with dates. From the first conversation, I had a vibe that International Van Lines would deliver top-notch service. He gave me comfort when it came to the things I worried would be difficult, like the big dining table that I worried wouldn't fit through the new house's front door. Many thanks for making things super easy!

Fabulous work! Dealing with them was generally nice. The guy was always willing to provide a hand or pay attention. He gave us an estimate very far away and was always reachable whenever we needed him.

IVL loaded my household goods in Marana AZ on Jan 23, 2023 for delivery to Fairhope, AL with an implied delivery within 7 days. Today is Jan 31 and my stuff is warehoused somewhere, and IVL can't even give me a date when a truck will be available to load it and deliver it. Their staff is totally reactive: I have to initiate every contact. Stay away from this company despite its good reviews!

The men worked beside us for hours without ever getting boisterous, despite the possibility that they may have. Working with our entire administrative staff was enjoyable. Just a quick note of gratitude for all you and your Team have done to get our items from TX to NY. Best moving business.

Everything went well on the day of the move, exactly as Maverick had said it would. The movers showed up on schedule and blanketed my furniture and belongings to prevent any scratches or dents. Professional team!

This is the 2 time I've been transferred since I started working for International Van Lines. Finding someone of this caliber in today's society, where so few people appreciate perseverance or recognize their accomplishments, is extraordinary.

Perfect moving team! We value how much effort you put into making sure we're secure and content. Thank you for thanking Christian for taking the time to meet and provide us with the needed information.

They went above and above to be courteous and considerate of me. In light of the challenges they faced, they overachieved. It means a lot to me that you said those things. The entire procedure was flawless, thanks to excellent customer service.

As I have been unpacking, I have not yet noticed any broken items. Six men arrived on the day of the relocation and worked carefully. I am super impressed. Our family moved with International Van Lines cool crew, who were friendly and professional.

To complete the task of moving, especially long distance interstate moving, can be time consuming, stressful and costly. We would like to share our experience with the moving company, International Van Lines, via the following review. We first searched online to find several companies based on reviews. After a few phone calls we decided to choose IVL because of the excellent communications with the Relocation Specialist, Rick **, who served the coordinator throughout our entire moving process.

After having done online searching for a good moving, IVL was on the top choice on my list. It was a big mistake. After going through inventory check room by room, I was told the estimate was under $6000. In the pickup day, someone from HeartLand Relocation services (then I realized IVL was just functioning as a broker) told me the estimate was away off the mark. I had to make a hard decision to throw out many pieces of furniture away (not moving). Even though the total cost was $8421. The story did not stop here. When the furniture arrived, I found many pieces of the furniture accessories were missing and some furniture got damaged. The cost was supposed to include unpacking and re-assembling of the furniture. However, the delivery company (Cargo-express) just left much of furniture unassembled due to missing parts.

Have you noticed all of the 5 star reviews for this company are similar? Or that they don't post reviews directly on the IVL website? My experience was moving from CA to NY, June 2022. It was exactly like the other 1 star reviews. Furniture arrived filthy and broken, half of my bed frame was missing, several boxes were damaged. Electronics all died within 1 week of arrival. I filed a claim for damage, which has not been paid despite several attempts to get reimbursement at the lowest rate. My only resort is small claims court. They only accept cash or certified check, so that you can't stop payment or get a refund. The actual movers are whatever contractors they can find. The guys who delivered my items were in a locally rented Uhaul, and had no moving equipment other than their bare hands.

DO NOT GO WITH THIS COMPANY!!! The seal guys are the biggest liars!! They should be prosecuted! They are nice to you before they get your businesses. From there it's a downhill. They will pass you to another company and they will tell you that is they are the same for company!! The first payment you can pay with credit card. After that is only cash and cashier check. They won't open the truck door unless you give them the cashier's check! They speak with you rudely! They don't talk to you like a human! The worst experience of my life! They will try to charge you extra for nothing. Once they have your belongings it's a lose lose situation for you! You're done! Good luck! They should all be prosecuted!

Fantastic Team Work! They showed up there on time and helped me pack, move, and unload; the operation took around 4.5 hours, not counting the time it took to go from GA to NY. I will refer this firm to my complete family or friends.

Finding a moving company that provides service takes a lot of work. International Van Lines went beyond any of our expectations. Maxwell was prompt and courteous on his initial visit to provide us with a price; his estimate was almost exact after everything was done.

I had a wonderful moving experience with this company. From NC to NY, everything went incredibly well and professionally. They were two friendly and skilled young men who moved things. Every delicate item on the furniture in my drawing room was carefully packed and wrapped. I strongly recommend International Van Lines!

The two delivery men who worked for you recently deserve my gratitude, sir. On a day, the Mike and team from your company brought an entertainment center to my house. After dragging the heavy item roughly 350 feet, they finally made it to my back door. I'd really appreciate it if you could simply thank them again for the delivery. They are exceptionally talented employees; consequently, you should hold them in the utmost esteem.

I sought an estimate from International Van Lines and explained that I have photos of all of the items to move from CA to TX. They gave a bid and refused to review my photos for an exact bid, then said they could not help me move when I pressed for an exact bid based on the photos. This tells me that they are not professional - professionals are happy to give an exact estimate based on the exact items to be shipped. The most common problem with shipping companies is bait-and-switch and I know this as a lawyer. This company REFUSED to give an exact bid and this is a red flag for this type of bait-and-switch intent. Trish took the customer complaint call I made on 12.6.22 and was beyond rude, and questioned me when I explained how much time I have spent going back and forth with IVL in emails and calls with Gloria ** trying to get a professional and proper bid.

When you pay 5k or more for a "professional" move, you expect good work. The movers showed up 4 hours late then they said they would when they arrived. They had no tools to disassemble furniture/assemble furniture despite contract clearing stating that is a part of their job. We had to wait for them to go around neighborhood to find tools for them to do their job. My family and I did the packing for them. They just simply loaded items on truck. They still charged us their "packing material usage" fee. I do not mind paying it however, if I am doing their job for them because they cannot show up on time or have necessary tools for job then I should not be paying.

I used IVL after reading some reviews that seemed positive, now I realize all the positive reviews were likely paid reviews. IVL promised a price and date for my move from Chicago to Las Vegas which was all handled professionally, but that's where the positive experience ends.

International Van Lines provides very lucrative quotation for household shipments from Fremont, California to Austin, Texas. But after initial advance payment, journey begins with poor communications. Bottom line, I received my household items without any prior notice and many of household items are in broken conditions which they packed. King bed parts are missing, chair is broken. Fragile items are broken. I will not recommend International Van Lines services to anyone. Please be careful if you are considering their services.

They were the worst and most careless moving company I have ever dealt with. I have relocated and moved multiple times in my life so if I take the time to say STAY FAR AWAY then you know something went horribly wrong. I kept every receipt, text, and email. They can never dispute my review of them. They pulled a bait and switch. You can see all my pics and documentation on Tiktok under **. One mover even had the audacity to ask me if I lived alone--completely unprofessional and inappropriate. They have no accountability for the excessive damage as well. Do not hire them.

DO NOT USE THIS MOVING COMPANY - I felt SCAMMED. I arranged to use IVL for a simple move from Dallas, TX to North Carolina. They were extremely responsive in the beginning with returning calls and providing information. The packing and loading went well. The problem occurred on delivery. I had specified from day one before any papers were signed that I required the movers to unpack my boxes and to include it in my quote. I was told this would be included in the move total on numerous occasions as this was very important to me.

International Van Line's quote was a bit less than some of the larger well known moving companies and reviews seemed good, so we decided to go with them. I'll be honest, a month ago I would have recommended IVL. We had a great pickup experience and the moving team that packed our belongings and loaded them on to their truck was fantastic (so nice). They did do an inventory and did not estimate correctly, so we did end up needing more space in the truck and it ended up being a bit more (which we heard can happen and planned for). They also were ambitious with how long it would take to pack and load... Ended up having to come back the next day and our bed was already packed, but overall a pretty good experience. I thought we were one of the lucky ones. Now... I'm not confident we will see our things for quite some time.

My initial conversation with Justin, the sales rep, was based on their own website advice: Justin assured me they would not contract out; the entire move would be handled by IVL only. FALSE. Justin assured me that our items would not be stored or moved from the initial truck. FALSE. On the day of move, a moving company, Yellow Eagle, showed up. Said they were an affiliate of IVL. It was not International Van Lines as promised. We contacted IVL and they confirmed this but again, it was not IVL as promised. For drop off at our new home, we got a call from a moving company, Alheet Trucking LLC. We'd never heard of them. They told us us to make out a cashier's check for final balance ($4000+) to them. Our instructions were to make the check out to IVL. This man had never heard of them and was not going to deliver without a cashier's check made out to his company.

Don’t Hire International Van Lines! WORST Moving Experience EVER! Damaged and Missing Items, Surprise Up-Charges that Doubled the Original Estimate, and worst of all, NO ACCOUNTABILITY! Save yourself the hassle and heartache! RUN!!! We moved from Southern California to New England in June of 2022. We had lived in a 7000-square-foot house in L.A. for more than 17 years and had amassed a lot of stuff during that time, so we knew moving would be a daunting task—especially over such a long distance.

Holy smokes. What a train wreck. Avoid at all costs, go with an actual one with a reputation and one that will give you at least a video quote. These guys are straight up gangsters and you’ll regret the headaches and anxiety as you wonder what the hell is going on. I feel dumb because their slick marketers make it look legit and I thought I took the better deal. What’s more fascinating about these guys is that it’s completely unnecessary and self inflicted. From the packer threatening us to their completely cutting off all contact, all it would have taken is some basic courtesy to make it smooth. In the end, I’m going to be charged just under 18k to live out of suitcases and on floors for almost month.

The driver was supposed to pick up my car on Aug 19, and the driver told me that he canceled my order 3 hours before the pick-up time. The conversation over the phone with the driver was rude, which included ** words, and without providing the proper cancellation reason. I tried to call the Internation Van Lines, but I had difficulty reaching out to the operator, where the dedicated operator was out, and her backup person couldn't be reached. I told the customer service call center that I wanted to escalate the issue due to my urgency, and she ignored my request and kept putting on the line to the backup person.

I was lucky enough to come across International Van Lines and arranged my move with them. From the first call to the last box coming off the truck, I was impressed. Not only were the men professional, they were polite and very efficient. I was also very happy with the final price as I was not overcharged. Since the move, I have recommended this company to two other people. Great work!!

Although this company did refund my deposit initially when I had to cancel then rebook, all other interactions have been a nightmare, including the move (still in the works). They don't tell you they are a broker until the day before scheduled pick-up when they identify another company actually doing the move. I had researched for a reputable firm, picked IVL, and ended up with a company I never heard of that has been impossible to deal with. IVL was also the only moving company of the 6 I contacted who did no visual review, virtual or live, of the items to move. When the other company showed up, they wanted to tack on lots of extra charges, and were very cagey about details. I still can't get a date for delivery or a location where my stuff is sitting 2 weeks later. IVL has done nothing to help and washed their hands of the entire transaction. So, the only reason they get one star is because they did refund my initial deposit.

Updated on 12/15/2022: I could go into horrendous details, but suffice it to say that International Van Lines picked up my possessions on March 30, 2022, and it’s December 15, 2022, and I am still waiting for them. They have been in the care of a holding company in Rotterdam for the last five months. I never contracted this company to help with the transmission of my possessions. International Van Lines did that. Now the company in Rotterdam wants to charge me an additional €1500 for demurrage fees. But all the online reviews say that this company is unreliable at best, and other people pay the fees never see that possessions again, or else receive damaged or partial goods. I rue the day I hired International Van Lines. Please do not make the same mistake!

I specifically asked the IVL salesperson if they were a broker -- the answer I was given was that they were not. The next thing I was told was that the move would take four days because they were based in Illinois and would pick up my move on the way down. The day of my move, a different company showed up to pick up my move. They told me they were a "partner." When the truck was all loaded they informed me that the "broker" had misquoted based on weight and that they needed to charge based on cu. ft. which increased the price by 50% over the initial quote. I had no choice but to accept.

I interviewed multiple companies for an interstate move. It was a fast timeline so I needed a full pack. I spoke with Joey ** at IVL. He was a great salesperson, could do the dates I needed and his pricing came in a little lower than two other companies I called. Joey was highly responsive and said he would be with me every step of the way. And he was - until my items were picked up. Once we got to that point, he forwarded everything to Melissa who ran the operations of the move. Before I knew it, I was in contact with the company IVL subcontracted to handle my move. This is my fault, but I thought they ran their own moves. If they get a good company as a subcontractor, you're golden. If not (like me), you will end up with a lot of damaged items.

Their ratings by Forbes and others are complete fabrication or paid for. This company is a brokerage company for moves that is committed to cost overruns, scam services, and completely incompetent service. We were supposed to receive packing and full move on 7/30 and 7/31. They called on Friday at 5 pm to say, "Actually, it'll be sometime next week." This disrupted our moving help on other end, our house closing, etc. And, then when they showed up on evening of 08/02, they claimed our estimated move of $13k would actually be $30k. They were the "pros" who built the estimate with us, and their third party insisted on cash for entire move. We walked away and have been fighting with them ever since on receiving a full refund on initial deposit, which we will litigate if necessary. Avoid at all costs.

We called IVL to move us from NY to SC. Besides being late with both the pick up and the drop off, everything was subcontracted. We paid to have our furniture, etc. sit in the Bronx for 11 days….We ended up paying IVL, Velocity Travel, and another company whose name wasn’t on the truck for delivery. Quite a nice Ponzi scheme they have going. We will never use IVL again. BTW, some, but not all, of our furniture was damaged, boxes crushed and dirty by the time they made it to SC.

It's hard to imagine worse moving company. They lie to you from the moment you start talking to them. First of all, they are a broker company, they hire some cheap companies to do their work for cheap but charge you premium for the brand. They would tell you to hire them because they are "best in market" but in reality they hire whoever is the cheapest.

I cannot express enough how incredibly unprofessional my experience has been through International Van Lines through Cosmos and ultimately Fair and Square Transportations LLC. After 6 months of well researched, multiple quotes and lastly a Forbes article - we selected the highly rated International Van Lines for our TN to GA move in February 2022. 3 days before our move, IVL assigned our move to Cosmos Van Lines who then assigned our move to Fair and Square Transportation LLC. The owner of this company arrived at 8PM and tries to charge us ten thousand dollars more than our binding quote! Through the entire ordeal, I have concluded through documented evidence that the mover is unethical, racist, and unsafe. Every step of our horrific process has been documented and emailed to IVL but yet I have never received an apology nor an official response.

We had IVL pack us up in the Bay Area. They were supposed to arrive between 8-10 AM, but didn't show up until 12 PM. Boxes were not marked with contents, so you didn't know what was in it, They did not create a "toolbox" for screws or other items to put things back together at the other end. Our wardrobe boxes had towels, shoes, and clothing dumped in the bottom of the packs, which meant we had to wash everything. In order to remove the content of the wardrobe boxes, we had to turn them upside down to find them. Items from the living room were combined with items from the storage shed. Nothing really broken except for one large item. We are now trying for a month to get them to respond to our claim. The packing company points us to the delivery company and so far no response to our insurance company and no processing of our claim. Would not recommend them in the Bay Area in California.

We made the mistake of trusting International Van Lines with our cross-country move. The biggest problems were: 1) the final cost was 60% higher than the quote, and 2) they will not send a final invoice. The price of the move was raised by about 35% two days before our move when we had no other choice but to move forward with it (our house had already sold and we needed to be in the state for work). The cost was raised another 25% on moving day after our belongings were loaded onto the truck. They demanded payment by cash or check.

Our stuff was picked by International Van Lines on 6/28. We were given a 1-3 week delivery window from FL to CA. It will have been 3 weeks tomorrow and no one can give us an update on where our stuff is or when we will get it. We can't get in touch with anyone to talk to them about it. We've tried text, email, voicemails to multiple people, even corporate customer service, over the past week and have yet to have anyone call us back. We got one generic email response with no date or useful info. We can't keep sleeping on an air mattress and buying stuff at Target while they hold our stuff hostage. I doubt it's even left Florida at this point, but again I wouldn't know because no one responds to us. USE ANYONE ELSE. TERRIBLE COMPANY. Save your time, money and stress unless you are willing to live out of a suitcase for 6-8 weeks.

I hired the most expensive best ranked for the peace of mind. However, I am writing, so everyone else can save themself from this company move experience nightmare we encountered. The packaging crew was 1000 times worse than any bad job we have ever received. We will be scared to hire any moving company in future, because of this experience. Following are some of the listed experiences:

International Van Lines took a very difficult move as it involved household goods that another company packed; our property had to be sorted and shipped to two separate locations. The International Van Lines staff worked very hard to address our concerns about our goods and delivered the goods to our desired locations on the agreed-upon dates and at the prices that we were quoted. Our thanks to International Van Lines and their people.

I've had a lot of problems with International Van Lines. I booked with them months before my move and was essentially fed lies to get my business. I was told that I needed to provide 2 potential pick up days but that I was basically guaranteed my preferred day and was told the second day is only in the case of an emergency. I was also told that my things would be delivered in a week and it is rare for the delivery to take longer than that. My belongings were not picked up on the day I requested. I was given a window of 8-10a for the second day but no one showed up during that time. I tried calling 20+ times before I was able to get ahold of anyone. They did sort out the issue and movers came at noon to get my stuff.

I have reviewed the fair response made by the business in good faith, and find that the resolution is satisfactory to me.

Hiring IVL was hands-down the worst purchasing decision of my life. I moved cross-country (CA to NY) and IVL farmed me out to a subcontractor TWO DAYS before the move. That subcontractor has a 1-star rating and is among the worst reviewed movers in America. IVL knows this, and they still give them work. If you were to book directly with that subcontractor, you'd pay a lot less (given their reputation) and understand the risks you're taking. But with IVL, they make you believe you are hiring THEM directly, and charge you as such. Then they subcontract you to firms they KNOW are absolutely awful, and pocket a handsome finder's fee.

I generally do not write derogatory reviews but rather vote with my pocket and elect not to give my business to them as my experience can be an outlier. However, this company seems to capitalize on the fact that repeat customers, especially for international moving, is not a part of their business plan and they treat you as such. I was moving from Ohio to Quebec, a distance of around 500 miles, a move size of a small 2 bedroom apartment. Cost was on the higher side, 6000 but I elected for this as the reviews were great. We enjoyed our initial talk with the manager Nico, who helped us set up the move 5 months before the move date. He had iterated on multiple occasions that the move will take 3-5 days (which was later clarified as 3-5 business days, which we understood and took it as a mea culpa).

After contracting with International Van Lines, we received notice that their "preferred carrier, COSMO VAN LINES" would be handling our move. From the start, the Cosmos Van Lines office crew was an unprofessional mess. There seemed to be no logic or system at all to their scheduling process – for either pickup or delivery – so, unfortunately, we had to be in contact a lot. Once in a while we reached someone who at least tried to be helpful but most of the time we spoke with the same recalcitrant person who quickly became agitated and, on some occasions, actually swore at us in Spanish. Did she think we wouldn’t understand?

Horrible moving experience. Was not interested in a in-person or virtual quote. Gave them inventory from competitor and they gave me cheaper estimate then proceeded to sub contract to shady movers who over charge for everything. Saying IVL made bad estimate. Threated to leave when i had to move out that day. Did not send movers and packer until day before and proceed to charged me 7k$ more then quote. Did not pick up phone during move. Wanted money "cash" only up front. Broke things never followed up. Improperly packed. Lost parts to tables and beds. Damaged home with or regard. Worst company ever. Do not use these criminals. Wish someone would have warned me. Don't use them. Better off with other options. Would give negative 10 if possible. Not even 1 star.

Henry and International Van Lines were wonderful to work with, from the initial scheduling and estimating meeting to coordinating the move, payment, and delivery. They were professional, kind, and able to thoughtfully and thoroughly answer my questions and address my concerns. Henry was professional and managed the process well. Alexander, my driver, and his crew took extra care to protect the flooring and my items while packing and unloading. I also appreciate that Henry was able to schedule delivery within four days of loading. It minimized the time I had to spend in a hotel and prevented me from taking an extra day off of work.