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International Van Lines Reviews

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About International Van Lines

International Van Lines is a licensed moving carrier and broker that offers local, long-distance and international relocation services for residential and commercial customers. Founded in 2000, the company is licensed by the U.S. Department of Transportation and the Federal Maritime Commission, and it is a member of the American Moving & Storage Association. In addition to household moving services, International Van Lines offers auto transport, packing and storage solutions. It offers its services nationwide and in more than 180 countries.

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Pros
  • 180+ countries
  • Free quotes
  • Relocation coordinators
Cons
  • No pricing info upfront
  • 25% deposit

International Van Lines Reviews

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    2 featured reviews
    How do I know I can trust these reviews about International Van Lines?
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    Page 10 Reviews 1435 - 1635
    Verified purchase
    Movers

    Reviewed July 15, 2015

    We hired International Van Lines to move our 5 bedroom home from NY to FL. They were referred to us by a close friend who also had a great experience. They were the only company that offered us a visual survey so right away we felt comfortable. The guys did a great job with no damages or rates increase. So we're very happy to leave them 5 stars.

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    MoversPunctuality & Speed

    Reviewed July 14, 2015

    IVL was very professional from the beginning. They were by far more professional and polite than the other movers I spoke to. They did an in-home survey and offered us a binding rate. The movers arrived on time and did a great job. We give IVL 5 stars and would highly recommend them.

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    Movers

    Reviewed June 24, 2015

    I just wanted to take a moment and publicly thank International Van Lines for the great job they did. They did a great job with our move and I would highly recommend them.

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    MoversPunctuality & Speed

    Reviewed June 22, 2015

    All of our things were delivered to us on time. I can’t say enough about how well things went from start to finish. ** was so very nice and professional, as were all the people I worked with at IVL. Actually, I consider it an honor to be your biggest cheerleader on a reference for others. Obviously, I have never done anything like this before. Besides the absolute professionalism your company showed from beginning to end, you were so polite while putting up with me. I know I am a detailed oriented person that requires full understanding of what I am involved with. You guys did well with this difficult old man. Thank you. I could and will recommend IVL to any and all. I will also recommend ** to people in Costa Rica. I am so thankful for the class A professionalism and performance of IVL. Should the need arise I would not hesitate to use IVL for relocation in the future.

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    MoversPunctuality & Speed

    Reviewed June 20, 2015

    We had a great experience with International Van Lines. They moved our 5 bedroom home from OK to FL and everything went smooth. They started off by doing an in-home survey and gave us a binding rate. The movers were on-time and very professional. The mover arrived 1 day late, but it actually worked out better for my family. We're very pleased with their services and would highly recommend them.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed June 18, 2015

    I am actually unable to do business with this company as they keep neglecting to call me when they say they will. My wife is STILL waiting for them to get back to her after she made her initial inquiry about an international move. That was two weeks ago. We need to be set up at our new place no later than a month and a half from now and IVL has wasted two weeks of our very limited time with their unprofessional behavior.

    A week after my wife called IVL, I decided to get in touch with them to see if I would have better luck. I was told an agent would contact me "shortly". He never called. Days later, I contacted them again, reminding them of this and they apologized, telling me once again that the agent would call me "shortly." I pressed for a definite amount of time so I would not be waiting around all day for a call that would not come. They said "a few minutes". It was nearly an hour later while I was searching for another moving company that I was called. The agent, **, said that he would email me "within 24 hours, definitely" with the information I needed to arrange a quote, insurance, and inventory. I'm still waiting for that email. I called them again, two days later, asking where that email is and I was told by ** that he would pass me to their international department as he only does American and Canadian moves.

    What part of Quebec to Finland did you not understand? It's certainly not domestic; there's kind of an ocean in the way. ** in the international department who is supposed to be "working on" my move was not at his desk and I left a message with him urging him politely to please call me back as I've been having difficulties with communicating with IVL and it's causing me a good deal of stress. I have yet to receive a call. I have far too much to get done before picking up my life and starting again on the other side of the Atlantic to be constantly badgering people to do their jobs properly. I can totally excuse people for being busy, or I'll, or on holiday, or making some manner of clerical error but at least communicate this issue to me so I'm not left wondering if you've forgotten about me.

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    PriceMoversQuote Accuracy

    Reviewed June 17, 2015

    International Van Lines handled my family's long distance move from Utah to MO. Like other reviewers I hired IVL based on their level of professionalism and simple because they didn't seem to play games like other moving companies we spoke with. IVL provided us with a binding estimate and everything they promised was in fact true. The cost went up by $150, but I was okay with that. All in all they did a great job and get 5 stars from us.

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    International Van Lines
    Response from International Van Lines

    Thank you for taking the time to post your experience. We're happy that you were satisfied with our services. We wish you the best of luck with your new venture.

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    Movers

    Reviewed June 16, 2015

    I initially gave these guys a very hard time because I was scammed in the past by another moving company. IVL set up an in-home inspection and provided me with a binding rate. I was very skeptical throughout the entire process and told IVL I would leave a review after the move. They did a fantastic job and get 5 stars from me. The move went great!

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    PriceQuote Accuracy

    Reviewed June 16, 2015

    They moved everything in and out in good time but they didn't cover the doors that they were coming into so it's scrub marks all on the door. They also turned on my air conditioner without my consent and I had all the windows open. All three reassembling the furniture would've been more time effective instead of just the one guy. The prices differed between the two companies. The movers said I owed $1330 even though I had already been giving my ending balance which was $1325. Since it was a $5 difference I just paid it because it was getting pretty annoying with all the back and forth about the cost.

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    Reviewed June 15, 2015

    Everything went really great.

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    MoversPunctuality & SpeedDamage

    Reviewed June 9, 2015

    We hired International Van Lines based on their reviews and they did a great job. They offered a free in-home inspection which other companies didn't. This was one of the main reasons I chose them. IVL showed up in an 18 wheeler and proceeded to pack our 5 bedroom home. The movers were polite and very professional. We rec'd everything in time and with zero damage, so were very pleased with their service and would highly recommend them.

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    MoversPunctuality & SpeedDamage

    Reviewed June 9, 2015

    We hired International Van Lines based on their reviews and they did a great job. They offered a free in-home inspection which other companies didn't. This was one of the main reasons I chose them. IVL showed up in an 18 wheeler and proceeded to pack our 5 bedroom home. The movers were polite and very professional. We rec'd everything in time and with zero damage, so were very pleased with their service and would highly recommend them.

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    PriceQuote Accuracy

    Reviewed June 9, 2015

    International Van Lines is the real deal. They were to the point and in no way did I feel like I was being pushed to make a decision when I chose them. The move went very well and I would use them again. Their quote was a bit higher than others, but worth it.

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    Movers

    Reviewed June 4, 2015

    I was moving to Texas from California and International Van Lines was recommended. Unfortunately, my move fell through but they were very understanding. Whenever I spoke to **, he was always polite and courteous.

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    Verified purchase

    Reviewed June 3, 2015

    Everything went smoothly and arrived in one piece!

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    PriceMovers

    Reviewed June 3, 2015

    We used IVL for our move from NY to FL and they did a great job. Very professional and the cost was very competitive. I would use them again.

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    Movers

    Reviewed June 1, 2015

    IVL handled my long-distance move from San Francisco to NY and did a very good job. We had the contents of our 5 bedroom home picked up, packed and delivered by IVL. They were the only moving company that offered a free in-home survey which is one of the main reason we decided to go with them. They gave us a binding rate which in the end came out to be very accurate. My goods were delivered within 10 days with no damages. The movers were very professional and we would use them again if needed.

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    Quote Accuracy

    Reviewed May 29, 2015

    I did not end up choosing IVL but only because the price had gone up in the time I was able to make a reservation. ** was very helpful throughout the process and gave me advice for making my move go well. I appreciated the assistance even though we couldn't use the service!

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    Customer Service

    Reviewed May 28, 2015

    I had a great overall experience with International Van Lines. They have excellent rates and customer service. The support of ** was key in making my long distance move successful.

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    Reviewed May 27, 2015

    I made 2 shippings with them, went great, very good rates. I'd recommend them. Thanks!!

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    Customer ServiceContract & TermsPriceQuote AccuracyDamage

    Reviewed May 25, 2015

    I got offered a new position with my company and they transferred me to a new location in Los Angeles. The company I work for has a contract with IVL, so they were chosen to handle my move. The move went well from start to finish and IVL provided great customer service the whole way through. My main point of contact was ** who was very throughout and straightforward. My move cost did go up by $150, but I didn't mind. Upon delivery I rec'd a call the day before and the day of from the driver. They offloaded everything in a timely manner with no damages besides a minor scratch on my night stand. To sum it up IVL did a very good job and I would use them again if I had to move.

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    Packing

    Reviewed May 21, 2015

    I contracted International Van Lines to handle my move from NY to FL. IVL started off by sending a local rep for an in home survey. The estimator was very professional and did a great job determining exactly what we needed, in terms of volume, packing etc. Our move consisted of a 5 bedroom home. We had IVL do all the packing and provide us with full coverage insurance. The pick up and delivery was a very smooth process and the guys were very professional the whole way through. We were very please with the service and would recommend them. Good job!

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    International Van Lines
    Response from International Van Lines
    Craig,

    Thank you for taking the time to leave us feedback. We greatly appreciate it.

    Verified purchase
    Customer ServicePriceMoversPunctuality & SpeedPacking

    Reviewed May 20, 2015

    I wanted to take a moment and write a review about International Van Lines. When I first started searching for moving companies I was very nervous, especially since I read so many horror stories on the internet about moving companies. I chose IVL because they were the only ones who offered a visual survey and their customer service was really good in the initial stages.

    IVL was a bit more expensive than other companies I was speaking to, but I didn't mind since I was looking for quality. The movers from IVL were on time and handled partial packing on the day of pick up. The delivery date was accurate and the off-loading at destination went smooth. I'm very happy with my choice to pick IVL and I would use them again for my next move.

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    International Van Lines
    Response from International Van Lines
    Justin,

    We understand that you took time out of your day to post this review and we greatly appreciate the feedback. Thank you

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    International Van Lines Company Information

    Company Name:
    International Van Lines
    Company Type:
    Private
    Year Founded:
    2000
    Address:
    3957 NW 126 Ave.
    City:
    Coral Springs
    State/Province:
    FL
    Postal Code:
    33065
    Country:
    United States
    Website:
    internationalvanlines.com