International Van Lines Reviews

The rate quoted was competitive, and they were highly responsive and professional as we made arrangements for the move day. They were meticulous in wrapping and securing our items on the move day and efficiently loaded and unloaded the truck. Can’t wait to move with these guys again in the future!

Packing and loading was professional and as scheduled. Since pick up 9 days ago IVL has not provided a delivery status update. No one has returned phone calls or responded to email requests for status update. All calls to the FL or IL warehouses go to voicemail. Our direct number to Elizabeth goes to voicemail. No one will call or email us to advise of the status. We are very concerned this is a poor operation.

I do not write reviews often but in this extreme case, I feel compelled to warn others not to hire International Van Lines (IVL). We contracted IVL for a move, and then IVL promptly subcontracted to Roadrunner Moving to do the move. Now neither IVL nor Roadrunner is taking responsibility or responding in any helpful way to the following large errors:

While looking for movers, I really did my research to try to find a reputable and reliable company to go with. International Van Lines turned out to be the wrong choice for me. I say that for these reasons:

Move from Chicago to Medford, Mass and constantly had to call company for problems. Arranged to pay via Zelle and did so when deposit was requested and when goods were packed up. Had to “fight” with the driver about paying with Zelle even though I was cleared thru the main office. We were very organized and had everything marked to be taken to the truck. We had a closet door with a tape marked do not take anything in the closet. I had Apple AirPods, sunglasses, cleaning supplies, a Bluetooth speaker and vacuum cleaner to use so we left the apartment clean before we left. We had to be out of the way to let the movers do their job.

Don't know how this company got any stars. They were all great in the beginning but after the deposit you mean nothing to them. They failed to mention they will subcontract the job out, which was another horrible experience. The people I dealt with, Justin, Kristen, Carlina, Karen take days to respond to emails or calls. And when they finally did respond, all I got was "we are working on it". My stuff was picked up 10 days before I wanted it delivered, and they still took over 3 weeks after that to finally deliver. If I ever have to move out of state again I will never use this company.

IVL is the most awful company imaginable. They cancelled two days before our move which was a blessing in disguise. You wonder why their ratings are high? Well, they admittedly cancelled me because I posted my concerns on their FB. Got the call one hour later. I truly believe their reviews are padded. The first question I asked when I booked them was “are you moving us?” Yes, yes. Three weeks before the move they told us we were contracted out and then we were contracted out again because of insurance.

IVL seemed like they had good reviews and good upfront customer service. However, they subcontracted out our pickup and delivery to 2 different companies and took no responsibility for the issues we experienced with them. We moved a 2400 sq ft house from Phoenix to Raleigh and stored our items for a few weeks before delivery. Pro: Our stuff arrived 2 days after our earliest delivery date, which was great. Cons: No one notified us our stuff was on the way, we found out once it arrived (which could have been a nightmare logistically). They tried to charge us $1800 for shuttle services. The dispatcher stated it was illegal to drive a semi through our neighborhood. After talking with multiple city and state DOT officials, I was assured it was not illegal.

I have moved 9 times in my career and this was the worst experience that I have ever had....like by a huge longshot. Very much wish that I had moved myself instead of contracting with this company. They rarely answer their customer service line and generally will not respond if you call or email them with questions or concerns. We worked very diligently on my moving quote with multiple revisions. I even sold items after to ensure that we would have some breathing room to the quote. I still had to pay 65% over my quoted amount....65% OVER. Company admitted that their estimation tool consistently quotes low but said it was my responsibility to cover even if their tool was bad.

I could write a novel on how terrible the experience was but I will try to be concise. We used International to move from California to Tennessee. This is our 3rd cross country move in 5 years so this wasn’t our first rodeo. In fact, we moved from Boston to California the year prior. You can understand our surprise when we were quoted $6000 more for the same goods but a shorter distance. We just figured it was due to COVID craziness. The day they showed up they told us we needed to pay an additional $4000 because it was larger than expected, even though we gave them exact weights from last move and paid for a full pack which we didn’t use.

First, I’m active duty military, and I have moved all over the U.S. & overseas. This company has been the worst moving company I have ever dealt with. First, a smaller truck arrived, and I was charged over $2400 extra for IVL to pick up my remaining items. When my shipment was delivered, there were so many things broken, including my master bedroom furniture, entertainment center, and other large furniture. Additionally, majority of my moving boxes were crushed. Their liability insurance is a joke. I am beyond disappointed in their customer service. My furniture is broken, and I have to deal with it. Please do not use this company for your moving requirements.

Do not use IVL. We had an absolutely horrific experience with this company. They were great and easy to work with on the front end—that’s how they get you in. We used them to move our belongings across several states and also stored our belongings with them. We were moving during COVID and searching for a home was more difficult than anticipated so we ended up storing our things with them for 5 months. This was our primary mistake. Do not use them for storage. Once it was time to move, they gave us an insane time window. (We gave a preferred date. They “tried” for that date but stated it could be up to 21 days after that!!!!). Our stuff arrived over a week after our preferred time even though I called and spoke to someone at the company who said they should be able to get it to us on our preferred date. My experience is that everyone at that company will say what you want to hear to get you off the phone.

I urge any potential customers to disregard any positive reviews for International Van Lines. They are a scam of a moving company. I am loudly echoing other reviews here so please take it seriously. IVL said they would do a cross-country move themselves. A day before the move, they assigned the job to an extremely low quality and unprofessional local moving company, without any notification. The local company damaged and broke TVs, furniture, glassware, monitors, etc. They charged me extra because the furniture items weren't accurate. They left behind a piece of furniture because they weren't equipped or trained. International Van Lines takes zero responsibilities. Daisja **, the Compliance Manager, was rude, accusatory, falsified and fabricated information. Any positive reviews have to be false and made-up by the company themselves. DO NOT USE INTERNATIONAL VAN LINES! Please, beware of this company!

On moving day, the 4 movers showed up early and completed the ENTIRE move in 2.5 hours. Every guy on the team was friendly and professional. We are still in shock, thinking about how seamless and stress-free our move was. We highly recommend International Van Lines to anyone moving in the TN area. Thank you, guys!!

We moved from MN to PA and selected IVL after reading reviews that seemed to indicate that they would be careful and reputable. I obviously didn't do enough research. This was the worst experience. Their communication is virtually non existent after the sale and when you do connect with someone, they make you feel like you are inconveniencing them. Our furniture was not packed well at all and several valuable pieces were damaged...a couple beyond repair.

Please don't go with this Company. They are not moving company, they are just broker and they will sell your move to third party and your life will go in Hell with lot of frustration and it will cost you more than they estimate...

My comments are based on my current move situation. I am not sure how IVL made it on the list of best long-distance moving companies but they're far from it. They are quick to quote you a price (which will be far from what the guys loading up the truck will tell you after all your stuff is in their custody) and will not answer the phone, return your call, or respond to an email. None of them will. I've tried the three people that worked on my move and their customer service line.

Showed up on time - I've never had this happen with movers… ever. Reasonable cost - they charged by the person per hour and were quite efficient—Nice, friendly movers - nice guys that were good at their work. Integrity – I'd use them again if I move in the future. I cannot recommend them enough.

Let's go down the list of issues! First off my account manager was one person, but apparently it got changed to someone else, who ended up never being there. So it went to a third person who never replied. So then I had to try to get the first account manager to help me out. Once our stuff finally got picked up (After being subcontracted out to a houston based company when we moved from dallas), It took over a week to get in contact with dispatch, who was completely unhelpful. Fast forward a couple weeks, and our stuff still isn't shipped, and I'm finally told to go talk to the movers themselves. The best part about the move? Me not working with these guys and talking directly to the movers because then I could get proper answers. I would never recommend these people in a thousand years. Terrible company. It took a month and a half to finally get our stuff back.

Gregory & his Team were prompt, quick, careful, and courteous and took great care with Social Distancing. A very good job under difficult circumstances. If you want your items shipped with some extra care and attention to detail, then International Van Lines is where you need to go.

Do not use this moving company. This business 'sold' our move to another company before our move and we had no idea and now is claiming they are not responsible for the increased price or damage to our furniture because of this. Apparently all they did was refer me to a cut-rate mover to make their referral money and then washed their hands of it. We were asked to pay significantly more than the estimate. Based on our experience, IVL is not a moving company and should not be considered a highly rated moving company. Customer service is only on the front end of the move. We have tried every method possible to get in touch with them on the day of the move to straighten out this increase in price and there was zero response. They knew they had us, we had to be out of our home and could not hire a new mover at that point - very sneaky and untruthful. We had an itemized inventory with an price and nothing was added to this.

IVV is a 5 star ripoff. When you look up reviews, more stars almost always pop up first in the list. Go to the 1 star ratings and you will see what this company is doing to people all over the country. I read a couple of recent (July 2021) reviews that mirrored my experience (August 2021) with IVV. Here's What to Expect From IVV -

All the things you need for a hassle-free move were there: - Friendly and fast driver who carried everything. - Perfect price (compared to other companies I have found). I highly recommend them to all of you guys ;)

The moving crew confirmed up on time and did an incredible job staging, packing, and loading. They were hardworking and cautious with our things. We would use International Van Lines without a second thought! After arriving at our new house, they didn't waste any time unloading and made sure everything was in its place.

I would give no stars if at all possible. Both my daughter and I contracted with International Van Lines for our moves from Arkansas to Washington because of the Good Housekeeping review they were given. We had a previous horrible experience in another move with an long distance moving company and were hoping to find a reputable company to transport our belongings safely. Sadly, yet again, this was not our experience. Both of our moves were given to other movers supposedly approved vendors by IVL. We were both charged almost double the estimate once the moves arrive and we were stuck. Antique furniture and other pieces packed by the movers were destroyed, boxes and plastic crates were significantly damaged, and there will be little, if any, compensation.

Despite making a reservation 5 months in advance, my belongings were delivered 7 days after the 21 business day window. Both Corina (IVL dispatch) and Evelin (dispatch for local company: American Knights) were slow to respond and did not care that the shipment had been delayed. My belongings were finally loaded and the poor driver who drove cross country was left with the job of unloading the entire truck himself. Evelin said that additional help was coming but that was a lie. She never checked in with the driver at all during the 10 hours he was at my house unloading. Moving is stressful and these companies are in charge of your personal belongings so the process should be more compassionate. No one I interacted with even considered that there is a soul connected with the stuff they are moving. Avoid International Van Lines and American Knights.

These movers were excellent. I have no complaints and no issues with International van lines. Please contact them if you are moving. They are worth every penny and completely stress-free. If you want to move stress-free and easily, I will suggest you hire these guys!

Our experience with International Van Lines has been very, very frustrating. May I recommend that if you're doing a cross country move, you save yourself the hassle and just get rid of everything and buy new stuff when you get there. IVL sent me an email at 4:46pm the day before the movers were scheduled to arrive stating that I needed to pay by check, cashier's check, or money order. Because our check book had been inadvertently packed up, I had to immediately throw my two toddlers in the car and drive in rush hour traffic to our bank, where we arrived breathless 10 mins before they closed to get a cashier's check.

We did virtual walkthroughs with four different moving companies and decided to go with the most expensive and the highest reviewed company (International Van Lines). They were scheduled to move us out of the house on a Sunday and guaranteed us they would arrive by no later than Monday morning. After Sunday and Monday morning passed we received no word from anyone in the company when and if they would still be arriving; finally, we received a call that night that they would be there Tuesday morning and that the delays were due to a truck axle breaking (although this was never communicated until now). Pressed for time due to the threat of not being able to close on our house, we took their word that they would be there on time and able to move us out before the closing process.

I wish I could give this company Negative Stars. From start to finish this move has been rife with incompetence, lies, misdirection, passing of buck, phone calls not returned, not even being able to get through when calling (EVERYTHING goes to a voicemail system to include customer support), binding estimate not even close to actual costs (mine went from approx $17k to $27K).

My recent move was from NYC to Miami, FL. They moved our 2/2 into another 2/2 condo. We have very fragile items, like artwork and a piano. IVL and their crew did a great job with crating, packing and making sure all of our possessions arrived with no damages. I’d also like to say that we had zero hidden charges. The experience was good, actually great! I understand why they’re ranked so high and I will be recommending them.

Worst ever… Do not use! I have moved several times and have never had such a bad experience as this. They are a broker and pass you off to anyone. Once that happens they don’t care what happens to you or the move. The “preferred” carrier they passed me to has an F rating with BBB… I never would have hired them. They riled me off with the quote and charged $4k more! Then once your items abs on their truck and gone they share the paperwork stating they have up to 3 weeks to get you your things. This was not what was agreed to at all. I still don’t have my things abs they don’t care and won’t help.

I am military and also move a lot due to my civilian career. In the past 20 years, I have moved close to 38 times, including out-of-state and even across continents. By far, this company is the WORST I have ever worked with. The customer service lady, who calls herself Natalie R., is actually the same person that answers the phone when you call their main line. But, she provides a different name then. Movers did not speak English, they were not able to communicate at all. Half the boxes arrived damaged. They treated my furniture like potatoes. Unprofessional to a point that it almost felt like a scam company.

International Van Lines (IVL) is NOT a moving company. It registered as a broker on the Department of Transportation website (dot.gov). This means that the company will get a contract for your business and immediate sell it to another company. IVL will obtain the sign contract, after receiving the contract and the large deposit. IVL’s concerns with you as a customer end.

I chose International Van Lines (IVL) for my interstate move because I am a senior and my house is sold and I wanted a reputable company that would fulfill its contract on time because my house is sold and, per the settlement agreement I have to be out by a set date. Unfortunately, IVL chooses to sub-contract out its pick up to another carrier and this carrier cancelled on me despite IVL confirming the pick up date 2 days prior and despite my having already paid IVL a $1,700 deposit.

I wish I could give this company 0 stars. My experience was a nightmare. I was quoted one price based on the amount and size of my items and then charged another (double!!!!) when the movers actually showed up. One group of movers yelled at me upon arrival to the drop-off storage location and said he "refused to do the job" based on the location of the storage unit. Multiple items were also destroyed during the move.

Do not move with International Van Lines!!! Their customer service was awful, they lost our shipment, they did nothing to try to locate our shipment (all but one box was located by my boyfriend who worked directly with the 3rd party shipping company they hire - YRC, they were amazing), they didn't answer emails or return calls, and now they are trying to pay us less than the claimed insurance amount for the items they lost even though we claimed and pre-paid for insurance on the items.

As a business owner and having dealt with many companies in my lifetime, I can confirm that working with International Van Lines was the WORST experience I've ever had with a company... Our business was acquired under the firm pretense that the stellar correspondence we received by the IVL agent, the promise of the careful handling of our goods and an efficient transportation of such would be second-to-none. The estimate was indeed second to none as it far exceeded that of our next closest bid by many thousands of dollars.

I moved with IVL last month. My move was a 4 bedroom into a 3. I hired IVL to do a full-packing and loading. The movers were on time and performed as promised. My final destination was Charlotte and the pickup was Texas. It took them about 6 days from the day of pickup to deliver. I was happy with the experience!

Out of all the movers I’ve ever hired, IVL is the easiest and best. My move was simple (Utah to GA), but it is everything I own including pictures and memories. They packed my stuff to perfection and delivered within a week. My sales rep Justin was great! He did not ** me or overpromise. I felt comfortable the whole to me and would use them again.

I was willing to pay more for what I hoped would be a stress-free experience. Arthur, my point person, promised a smooth process. In the end, the movers broke 23 items, with a value of $3000. IVL wanted to refund only $200. The payment was a mess. And it took over 8 weeks to get a final invoice, and 4 weeks for the refund process to begin. I was told that I would have support throughout the process yet Arthur disappeared after the first payment went through. I have moved many times in my adult life. I understand that moving is stressful and that there may be a few items broken. This was just a pure disaster on all levels. It's too bad as the individuals at IVL generally seemed to be nice people. However, nice did not translate into a good or worthwhile experience in this case.

This company is a total fraud! I signed a contract with them in December to move me from MS to SC. On the confirmed moving date they did not show up which led to a delay closing on our house. The next day they showed up with a 17 ft. U-haul truck to move a 3000 sq. ft. home. My belongings ended up in the U-haul, a smaller U-haul they brought holding packing supplies and the bed of a pick up truck! Rude mover showed up on Monday along with 2 local people he hired off Craig’s list. He collected the balance (much higher than the original quote) and did very little to supervise the 2 locals he hired.

I had the best experience using International Van Lines when relocating from the US to Belgium. Nico ** was really great with helping me with my move. Since the first call he was attentive, efficient and always with great attitude. Especially in pandemic times, Nico did his best to ensure that my moving experience was as stress-free as possible and was exceptionally helpful and friendly. I am grateful and will definitely use them again. I highly recommend International Van Lines!

Made the move so much more stressful than it should have been. Charged over double what the quote was (booked through International Van Lines but they hire another company so no one seems to have any liability) but once they have your non refundable deposit you are stuck with them and screwed. They never said it would be another company doing the move. Came a day late. Had 3 pieces of large furniture broken and many small items broken as well as missing items. We also received 6 large boxes of someone else's stuff. Have not rec'd any insurance settlement and what they are supposed to pay was a joke anyway. To top it off they were extremely rude and threatening. Do yourself a favor and skip this company and a lot of headaches!

I had an amazing experience with IVL. Justin was a great rep and walked me through the move thoroughly. They moved us into a 5 bedroom house with no hiccups. I’ve used other movers in the past but IVL hands down was the best.

I have had a nightmarish experience with International Van Lines. On August 10, 2020, I contracted an international "door to door" move of all my family's belongings from California to Ecuador. Our property was loaded onto a shipping container by the moving company on September 10. As of December 15, 2020 we have not received our shipment and IVL does not have an estimated delivery date and we received a fine from customs because IVL abandoned our importation process.

I talk confidently since I used their services to move to GA at the end of last month and I can tell you that they are the real deal. They are everything you have always wanted in a mover and more. From favorable quotations to the security of your property and everything in between, you can be sure someone has got your back. I am so thankful to International Van Lines for the professional services. 10/10 recommendations!

International Van Lines is not really a moving company. They just brokers moves. When you call they represent themselves as the moving company you will have. They tell you "People choose us because we don't lie to you." Nothing could be further from the truth. They told me I would have my furniture about a week after moving in. The next thing I know, my move has been outsourced to a company named Velocity. Everything was different with Velocity, including the price. Velocity tells me they operate within a 21 day framework - I found out later that is 21 business days. At that point, if I had cancelled the service, I would have lost my $950 deposit. IVL wins either way. They collect their brokering fee, and really don't care what happens to you after that.

I never review any product or service but feel compelled to do so on this occasion. I recently used IVL to move house contents from the US to Australia. Communication was terrible immediately after I had been rushed into significant up-front payment. I had requested a 1st-thing-in-the-morning pick-up on the scheduled date which the attendant said was possible if I confirmed payment immediately. I paid that evening which then kicked-off a series of disappointments that were underscored by a complete lack of communication from IVL throughout the entire process. The subcontracted pick-up company arrived at 7pm on said day forcing me to cancel travel plans for that evening; the IVL agent denying having ever verbally acknowledged my request for and subsequent acquiescence to a morning pick-up. Thereafter, I only ever received information from IVL if I prompted them and then sometimes up to 2 weeks after an email or call.

IVL a broker for residential moves rather than an actual mover and subcontracts to other movers who are not fully vetted by IVL. This results in added consumer risk given that the subcontracted movers can be unreliable. My move involved a claim where the subcontracted mover simply disappeared and did not respond in any way to the claim. This meant that I unwittingly had a completely uninsured move and suffered a very substantial financial loss. I recommend using a full end-to-end type mover who is willing to stand by their work.

Great moving experience! Mike and his team were quick and effective and have moved our 1-bedroom apartment in less time than estimated, but still taking great care of all our furniture, boxes and random items! Would use them again in a heart-beat!

These guys were easygoing, no stress and serious about all parts of the move. Very quick and easy with the packing and loading of the stuff. Price was also much more than reasonable. I highly suggest hiring them for any type of move. I would use them again definitely!

This is the 7th time in my life I had to go through the grueling task of moving out of state. This was a big move for my family. We moved from Texas to IL and needed full service. Although my company paid for the move I was still very nervous just like anyone moving. They did a great job! They under sold and over delivered. I was pleased and I am leaving them recommendations wherever I can.

The whole process was great start to finish. The driver was very and attentive and polite. The transport went very well considering I kept changing the date of them. So happy I hired them. 200% recommended!

We hired IVL back in 2007 for our move from GA to CA. This time we were moving back. My experience the first time around was good, so I gave them another shot. We had another great move with IVL so I wanted to spend the time and leave a review. Their price was in line, service top notch and they were very pleasant to deal with overall.

My family had a positive experience moving with IVL. We moved from San Fransico to NY and had no issues. They were very proactive in terms of getting our inventory and quote done. The price was accurate. We also had no damage which was nice. All in all we rate them 5 out of 5 and would use them again.

I needed a last minute move for my relocation from San Fransico to Dallas. I found IVL online and they came highly rated. The whole experience was seamless. The movers did a great job with the loading and off loading. They also packed very well. I’m a second time mover and this was a better experience for my family. I’d use them again.

Do not hire this phony CONTRACTOR! They don’t move your stuff! They CONTRACT the job out to companies you’ve never heard of! Then your stuff gets put into public storage! Who knows if you’ll ever get your stuff at all! Don’t believe anything they tell you about what it will cost you because it will be TWICE the quoted amount! Don’t believe them if they tell you they will deliver your stuff immediately! It’s ALL LIES! Total WASTE of money! DO NOT HIRE! DO NOT GIVE THESE LIARS A PENNY!

Back in late June/early July we contacted IVL. First question we asked was does IVL actually do the moving with their own people and vehicles. The answer was a resounding yes. We went through the motions to get an accurate estimate, and then gave IVL the list of items we needed moved. We then gave them a deposit of $1400 approx. We then had to play some phone tag for a short while with dates. After we got our date until the time of our actual pickup on 9/28 and they had our deposit, you could not get a call back no matter how many messages you left. No email, nothing.

We chose International Van Lines (IVL) to move us from Ohio to Connecticut about one month ago (end of August 2020), because our representative (George **) was informative, the price was in the middle of a range of bids we had received, and in particular, because we were told we were being given a “Binding Quote” that would not change based on the detailed photos, videos and furniture dimensions we had sent to him. Overall, our experience was poor for two reasons:

I’m not one to post reviews, but I’m compelled to share that our experience with IVL went well. As someone that has moved a few times I’ve had good and bad experiences. I was very pleased with the performance of IVL, their movers, drivers and sales rep (Justin). Our move was for a 4 bedroom house from New York to Seattle. In the midst of all the chaos they came through. They were on time, we had no damage or any surprises. We’re pleased customers here and would use them again!

We decided to go for IVL after interviewing five different moving companies for our move from CA to OR. After we signed the contract the nightmare started. They never contacted us to set up dates and time for our move and were super vague on details (we contacted them several times to coordinate all the details). The movers came 5 hours late the day of the move (nice crew) and said we needed to pay $1012 extra for our items, and no more extra charges will be apply after that. LIES!!! We have waited over two weeks for them to deliver our belongings, again no one will call to let us know what was going on, no customer service and plainly ignore all our emails, texts and phone calls.

IVL started out with great customer service. Man who quoted the cost really worked with me to make sure bid was correct since it had to be done with online tour. Things went downhill from there. We were not aware they were going to broker us to another company. The new company Energy Moving Systems asked if they could come a day early to prep the move. We agreed but it made finishing packing much more stressful. Then when all was inventoried the estimated price was $2000 higher. I called IVL and was told that you have to pay for how much space you fill up and no explanation as to why estimate was so far off. She didn’t seem to care.

Deceptive broker company. Advertises themselves as a moving company with no mention that they are also a broker under the same name. They do not list their affiliate movers anywhere on the website and only notify you once they are going to pick up your items. Initially signed a binding estimate based on the estimated square footage of the household goods.

We went with IVL although they were a few hundred more than others. They made us comfortable with their quoting process and Justin did a great job going over all the details. We had them move our 3 bedroom house and pack everything. It pretty much went flawless minus a day delay.

The movers showed up late and wouldn’t load our furniture until we paid a higher amount that was almost double the original quote. Once agreed, they load and expect us to pay the higher price upon delivery. They were late delivering and wouldn’t unload without a check. Then after several damaged items were unloaded, we found that one of the movers stole my wife’s 4000.00 wedding ring out of our master bathroom drawer, when we was using the bathroom. They didn’t have time to do a box count and said they needed to hurry to their next stop. Now we know why. The company said only 2 movers were assigned, yet we had three. They don’t know why. They said they couldn’t do anything about the ring unless they found it on their employee and said sorry about the lost and damaged items. Never use again.

My recent experience with IVL went well. Although it took me a month to find the right mover I’m glad I spent the time. I was getting quotes from rude salesmen that gave me low quotes, but I went with my gut. My rep Justin was awesome! My move went smooth minus one small damage which they fixed. I had a good experience and would use them again!

Do NOT believe when you read they are rated #1! After numerous phone calls and multiple submissions of our inventory list we were given a "binding estimate". Upon arrival the movers said we had more cubic footage...another 5k worth. When I questioned this, he said it had happened on his last 4 moves (RED FLAG). He also said it seems to happen more in the summer when they are busy (hmmmm). We had a gun safe to be moved as well; we were charged an additional $3500 for this item because evidently on both ends of the move, qualified "safe movers" would be hired. This did NOT happen. Once your stuff is on the truck...good luck getting anyone to answer the phone. Through the exchange of several emails we were (accidentally) sent someone else's quote AND overcharge. I reached out to this person and together we discovered what a racket this company really is. Consider yourself warned.

We received a quote for a multi-state move for a SF home of $7K with a committed pick-up date. IVL outsourced the move to Mover Van Lines based in Las Vegas. MVL was 1.5 days late with no explanation and no proactive communication about the delay from either IVL or MVL. The crew arrived and worked until after midnight, loading half of my items onto their vehicle and then presenting me with a revised quote of $17K, which I was forced to sign for them to continue their work the following day. First thing on Monday after the delayed pick-up that stretched into the weekend, the carrier's associate called me repeatedly to collect additional payments to reach the 50% pick-up fee and explained that delivery wouldn't be scheduled until I made the payments on the $17K revised contract.

My wife and I recently moved from San Fransico to Seattle. We moved from a 2 to a 3 bedroom house. We interviewed 3 companies and decided on IVL because of our sales rep Justin, and their overall reputation. We never hired movers and had no clue about all the scams out there. Justin did a good job of being transparent, straightforward and giving us the scoop. Other movers promised the world and gave us pricing of about $3000 less then IVL, but after researching those companies I quickly realized I was about to be scammed. Anyhow IVL did a good job. There was a slight delay on delivery for reason beyond their control, so I was fine. We got all of our stuff in one piece and the whole experience was pretty easy.

I’m not one to leave reviews, but as a business owner it was important to leave some feedback regarding my experience with IVL. Most people will stop what they’re doing to write negative comments, but I’m one to understand that leaving positive feedback equals the playing field. Anyhow my move was from Monterey, CA to Manassas, VA. We moved a 4 bedroom home with 2 cars. Their cost was in line, but the main reason I chose them was based on my comfort level. My rep Justin was upfront and honest and put me at ease.

I’ve moved a couple times and kind of know how things work so I went with IVL. Although a bit pricier than others it was worth not getting scammed and my stuff arriving. Took about 12 days to get my stuff and have no complaints. I’d use again.

Moving sucks, I’ve done it 7 times, and with movers. I had an experience with a previous company that taught me a valuable lesson. You get what you pay for. IVL was able to do my pickup last minute. They did a great job through and through and my family and I are grateful. I’d use them again and recommend them to anyone moving out of state.

Relocated my family from NC to Texas. I’m a vet and no stranger to moving. The military moved us over 11 times and 2 of those were with IVL. Their movers did a good job, we had no damage or delays. Their communication was a bit off, but I know COVID has caused problems for most business. All in all a good move and I would use them again. I’d also like to thank Mike J and Lisa C for being attentive.

We went to a fake page that said that IVL or International Van Lines was recommend highly. Don’t believe it. Apparently they subbed out my move to a guy from Czechoslovakia who hired people from Craigslist to move my stuff. Let alone the fact when it got to me it was broken, destroyed, crushed, look like it had been set on fire, was wet and had Pine Needles in it. They could barely speak English. They wanted $12,600 to move me from New Jersey to Florida, and they destroyed more than that in the move. I do not recommend them. Their insurance was a scam .. We chased the insurance company for two years in an attempt to get back what they Damaged and destroyed. We took color pictures. We sent it to all three of their fake insurance companies. I lost every lamp, every light, every bed (3), my dining room, set my living room set and so many things that were in closets destroyed. Many boxes never arrived..

IVL isn’t an actual mover: they’re just a brokerage. They hired a local subcontractor (Y & O) to do the packing. The scam here is that IVL reels you in with a reasonable quote and then the subcontractor comes in and tries to raise the estimate (which IVL declined to do in person “because of Covid”), supposedly because the inventory you provided over the phone isn’t accurate. In our case, the claim was that the estimate was too low by 70 percent. When you press them on this, they decline to detail in which ways it isn’t accurate—the movers just start yelling at you about how you’re going to completely fill their truck and they didn’t bring enough boxes. Then they have their “supervisor” call you and try to get you to agree if they knock a thousand or two off the new high estimate. Part of the method here is that they show up at the very end of the day (nearly 3pm) so that you feel you can’t get another mover.

My family recently moved from CO to AZ and hired IVL. Although they were a few hundred more than a couple others I felt most comfortable with my account manager. They sent a great crew to pack and load and got it done timely. The foreman Steve was a delight and went above the standard. I got everything in 5 days and without a hitch. Yes, I’d use again!

I’m not much of a reviewer, but I felt the need to leave some feedback due to the exceptional experience I had. First, I’d like to thank Mike ** and Justin ** for providing a great customer service experience. IVL saved me from going with a scam company that was abnormally cheap. Like most people I was shopping around and was surprised at the vast differences in price. IVL appeared more on paper, but the reality is they have me an honest estimate. As expected the movers showed up on the requested date and did their thing. They managed to safely move my 1000lbs safer and grand piano. Everything was delivered as planned and without damage or any scary surprises. I’m happy I did research and didn’t fall victim to one of these so called movers (brokers). Happy customer!

Let us start by saying that we have moved many times in our lives, both domestically and internationally, and this was by far the worst experience ever. To begin with, the communications between IVL, the local mover they contracted with, and ourselves has been abysmal. Agents who don't return phone calls and emails for days. No dedicated point of contact. All kinds of miscommunication. Then there is New York City Movers (**), the company that IVL contracted with for this move. These guys are as sleazy as it gets. Trying to slap additional charges on at the last minute, and on the other end of the move. Arguing with their own partner (IVL) over nickel and dime issues. Completely out-of-step with the customer, and our needs. Even arguing with their own movers here on-site.

As a military brat I’m no stranger to dealing with movers. I’ve used all the top-rated companies from United to Allied. This was my first time hiring IVL and the reason we did was because of their reviews and my rep Mike J. Unlike the others we got one month of storage free, packing was reasonable and they paid attention to the details that I know are important. We had a pleasant experience with office staff and their crews. I wanted to take the time because it’s well deserved.

INTERNATIONAL VAN LINES Was the worst experience ever in my life!!! Not only did they arrive in a broken down BUDGET RENTAL truck to pick up our stuff.. They had a mechanic show up and work on it for hours before they finished loading the truck..Arrived at 11 am, left at 9:30 PM! They showed up with 3 guys, they started fighting and 1 left so then there were 2. I WAS told by Laurie at IVL in the beginning:

My family chose IVL based on reviews and their overall professionalism. I’ve hired movers several times in my life and it’s never a fun experience. I’d like to thanks Mike **, Lisa ** and Daisja for going above and beyond to ensure my satisfaction. The move was for a 3 bedroom house which required a lot. The move was completed on about 6 hours then delivered in about 9 days. I had no issues on the delivery end and I’m a happy customer. Thanks.

We had an unbelievably awful experience on the receiving end of our move. The crew (one who did nothing because of an injury and two they found on Craig’s list) spent six hours (mostly taking breaks in the truck) just moving our items into the house. We had to put all of our beds and furniture together ourselves. When I unpacked the boxes, almost every dish was broken even though they were bubble wrapped and clearly labeled fragile. My dishes have survived a few different moves before this. I’ve never seen anything like it, and I would never recommend this company.

Well here we sit with our house fully packed waiting for the movers that were to be here between 10 am - 2 pm. They were to call 30-45 minutes before they arrive, it is now 1:51 pm as I write this. Zero call, and we have called them 8x. We have hotels booked as we are moving to another state and literally cannot stay in our current house one more night as the new owners now officially own it. This is the WORST experience I have ever had with a moving company. EVER!!! I highly recommend staying away from this horrible company. Who does to that people?? This is total bs and we wish we would’ve never went with these people. Thanks for making our move a nightmare!

I moved from Austin, Texas to Atlanta, GA last month. As you can imagine it was stressful and daunting with COVID and other things going on. Mike J. Did a great job and had patience with us. Their movers provided full packing and there were no surprises. Everything was delivered within 5 days and without damage. I was very very pleased with IVL. I don’t normally leave reviews but felt obligated in this case. I would use them again and suggest them to anyone moving out of state.

Moving as a whole is already a very stressful task. I've contacted International Van Lines in hopes that they will be able to alleviate some of that stress off my hands. What I got instead was probably one of the poorest customer service experiences yet. As a sales person myself, I was appalled at how everything was handled. Let me break down the events pre to post move:

Moving sucks, there’s no other way to put it. My company paid for my move from NY to CA so I went with the best. Mike ** did a great job overseeing the move. Lisa was awesome at following up and keeping me in the loop. Besides a one day delay the move went well. Even through the midst of this virus they got the job done well and responsibly. I would totally use them again if needed.

Finally, a company that does what they say. As a military brat my family has moved 12 times with movers. IVL is a DOD approved mover so we gave them a shot. My sales guy Mike ** was awesome! He was calm, smart and made recommendations that helped us. Their crew packed our 5 bedroom house in 6 hours and did a great job. Moving is never fun, but at least IVL made the experience good. They get my full recommendation.

I was very pleased with the outcome of my move. My relocation coordinator Mike was great! Unlike others they weren’t pushy, smart and helped me basically organize my life. Everything got to me with no problems and I was to thank these guys. Mike is a gem and the IVL crews were awesome!!!

Hands down worst customer service I’ve ever experienced. I caught them in a lie about a “broken down truck” which wasn’t the actual case and once this was uncovered they didn’t respond to multiple emails or phones calls while they had all of our belongings on a truck somewhere and wouldn’t provide us any information. Truck was confirmed to arrive Monday and a one sentence email response said they were sorry they have been on the phone but it will be Wednesday or Thursday with no reason why. They rest on the “our contract says things can change and unfortunately they did” yet again no explanation. Just strange in 24 hours delivery shifted 3 days and not one person in customer service will respond and they lie to a paying customer. It is inherently clear they just want your money and hold your belongings hostage so you are put in a bad spot no matter what.

Mike did a great job overseeing our move to New York. It’s obviously a very challenging time with COVID, however they got the job done and done well. The mover were on time, packed well and did an excellent job. No damage or surprises like Mike told us. I’d use them again and refer them for anyone moving! This was our third move in 8 years and the best so far!

I want to stop by and leave a review for IVL because of the great job they did with our move. My sales rep Mike was awesome. They’re smart, detailed honest and did what they said they would. I had no damage or surprises. I’ve moved before and this was the easiest.

International Van Lines has zero integrity and does not stand behind their services. They were hired to perform a small, pack-included 3.5hr move across state lines. The movers showed up several hours late. They then proceeded to leave trash, including packing supplies, empty tape rolls and dozens of 20oz bottles and cans, broken vases and other waste all over my home so it was a wreck before the real estate company could list. They delayed my move 3+ days without any advance notice. It simply didn't show up. When I called dispatch 4 hours after it was supposed to arrive they informed me it could take weeks to receive. Jumping hoop after hoop, without any other means to sleep or care provide essential needs for a family, it arrived 3+ days later.

New York/CA Move. I had a last min move to San Fransico for a job opportunity. After several weeks of research we decided on IVL. My move was for a 2 bedroom apartment and I needed storage for 2 weeks. The moving team showed up on the scheduled date, packed well and got the needful done. When I received everything I was pleased to see no damage. I think these guys are great and I would use them again. My sales rep Justin did a great job as well.

Moving in general is always so dreadful. Being that I’ve had a bad experience in the past I spent countless hours searching for a mover that’s reasonably priced, but has a solid rep. Two of my friends told me about IVL. My rep Alex made me feel very comfortable so I chose them. They did a great job with protecting my goods and getting them to the final destination with no problems. I’d also like to give a shout out to Mike the driver who helped me clean my house afterwards. These guys were fantastic and I would totally use them again.

Move to NYC. We had a last minute move and due to COVID we could not find a mover. We were freaking out because our house sold and we were moving. IVL came through last minute and picked us up. The movers were great! The whole experience was a lot less stressful than I thought it would be. They get 5 stars from us.

Moving is stressful and I’m no stranger to it. I’ve hired 7 movers in my day and worked with the best of them. IVL was one of the few that actually did what they said. They were on top of my move from the start and my rep Justin was great. All of my goods arrived with no damage and no additional charges.

This was the second time using IVL. The guys did an amazing job. I’m not much of a reviewer but thought it was appropriate in this case to leave a review. I’d use 'em again! I’d also like to thank my rep Justin for doing a great job.

I just used IVL to move from the Midwest to Phoenix. Horrible experience to say the least. I was extremely nervous about the move. I researched movers, and found some useful tips online to be weary of, so when I spoke to the sale person on the phone, she was very empathetic and put me at ease. I asked about temp control storage, additional fees upon loading, care for some items, etc. She assured me that IVL was a professional moving company and everything would be treated as such. In addition, I had insurance to cover my belongings in a move through my homeowners, so I didn't add additional insurance through IVL. I mean, what the point to be double insured?

Quality movers! Our experience was stressful considering the virus and hysteria. IVL managed the move well and got it done just in the nick of time. We were pleased with the outcome and would use them again for future moves.

I hired International Van Lines to move my belongings from NYC to Bristol, UK. After 3 months, I found out that my belongings were on a storage in Amsterdam and I would need to pay the storage fees out of my pocket to take my goods back. When I contacted the company, they were aggressive and threatened to sell my belongings. As you will find anywhere online, this company is not to trust with your belongings. They will offer you a cheap quote, and disappear afterwards. Every honest online review warns about this.

Move from NY To CA. In the midst of the virus IVL managed to get my delivery done and in a timely manner. I was to publicly thank them for going above and beyond when they didn’t have to. My whole moving experience was especially stressful considering, but they put me at ease and did a fine job. I would rate them a 5 out of 5.

International Van Lines was contracted by the corporation my husband works for. We had them do the works since we didn't pay. It was a move for a 6 bedroom house and 2 cars from New York to Florida. The movers that showed up were beyond our expectations. They were fast, efficient and handle out stuff with care. I've moved a couple times in the past, but this was by the far the best of experiences. My sales rep Justin and account manager Lisa were awesome. Everything arrived in the time frame needed and I was pleased with the overall experience. I would use them again and I would highly recommend them to anyone moving out of state!

We hired them based on reviews and referrals. Moving from CA to NY is a lot, especially with 4 kids. We had zero time to do anything so we had IVL literally do everything. We spent about $8500 for a 4 bedroom home with packing. They also shipped one of our cars. Surprisingly everything went to plan. My sales rep Justin was so easy to work with and he made us feel very comfortable. I wanted to stop by and leave a nice review for them and him.

My company hired International Van Lines to move my family from WA to FL. Considering the complexity of the move I was shockingly surprised that everything went according to plan. They were a solid choice and I would use them again!

I had a good experience with IVL. The moving team was very professional. They were on-time, packed well and finished in a timely manner. Everything arrived in one piece. I’d recommend them to anyone moving.

We hired IVL for a move to Saint Louis from Chicago. It was for a 3 bedroom, car and motorcycle. They sent an amazing team of 6 guys to pack us up in a day. The guys worked hard and we tipped well. Things went according to plan and hiring them was a good choice for use.

My move from Miami to NY went flawless. My account manager Alex and the whole IVL crew went above what I expected. I’ve moved before and this was a better experience than my last. Dates were honored, price was honored and there was no damage. I’ve recommended them to friends and family and would use them again.

I hired IVL based on their reputation. Their price was in line with some others I was considering, but my sales rep Justin made me feel comfortable. My move was from New York to Phoenix for a 3 bedroom home and everything went according to plan. I would recommend them and use them again if needed. Thanks IVL.

This was a very high end move I handled for my boss. It was my responsibility to find a good mover. I spent 2 months scouting movers and found IVL through a third-party website. My rep Justin and Brian did a great job managing the move from NY to LA. The guys packed and crated everything. I was totally happy with the outcome and would use them again.

I saw that this company had generally good reviews, so I booked them. I should have been wary when they didn't send someone out to evaluate the cost of the move. They rely on your own description, or a video documentation process which you have to spend time doing yourself, when prior to this, they would have sent someone out. Way to cut corners. Of course the estimate was about half of the actual cost, and that alone was a nasty surprise. Then, they subcontracted my move to another company, NY City Movers, instead of handling the move themselves.

International Van Lines did my move from NY to Miami. This was a very large move that required a lot of attention. The movers did a great job! I’d use them again. I’d also like to Thank Justin for his great work and attention to detail.

International Van Lines moved my family from a 3 to a 4 bedroom house. All packing and storage was done by IVL. The pick up took place in Houston and the final destination is Atlanta, GA. My experience went very well and I have nothing but positive feedback. I’d use them again and would recommend them to anyone planning an out of state move.

I chose them based on reviews, reputation and knowledge. My account manager Justin was great! He asked me to leave feedback about my experience so here I am. Their mover went above and beyond to ensure all packing was done to perfection. Justin was with me the whole way through and followed up multiple times. The move took about 2 days door to door and I got everything with no damage. They’re stand up people and did well. I would use them again if I had to hire a mover!

Moving is never easy! I’ve relocated several times and my moving experiences have varied. I always get nervous when picking a mover, but in this case IVL’s reviews are what got me. I’m smart enough to know that the cheapest mover is the last option. I look for quality! Anyhow, they moved my 3 bedroom house into my new 4 bedroom house in NY. The move went well with the exception of a minor delay which I was fine with. The outcome was great and I’d use them again!

I read reviews for IVL and called them for a move from CA to Ohio. My friend is also moving so we are putting all our stuff on one truck to get a discount because it's going to the same place. I call these people and I talk to a guy who asks me to go through and tell him what I have to move. I say it's a 3,350 sq. ft. house... 4 bedrooms plus an office. While on the call I go from room to room in my mind and make a list of what I have. I'm not thinking it's going to be a final list...just sort of an estimate type thing. So, he asks me how big the other house is that we're moving. Even though it's much smaller, I tell him just to double my house.

No complaints! The crew packed my 4 bedroom house in Nashville and moved us to Denver. The cost was reasonable and job well done. The communication with the sales reps was great. My coordinator Justin went above and beyond. I’d totally work with them again.

***BEFORE YOU BOOK, PLEASE READ*** The emotions I experienced throughout this process and after, Anxiety, anger, fear, extreme stress, feeling that I have been cheated and stolen from. Have you ever been so angry and frustrated you wanted to cry? I have not until this. I had no idea a business could ever bring this level of emotion out of me. This was a nightmare.

As a veteran in the world of moving I’ve dealt with every major Van Lines and mover on the planet. Corporate moves don’t always go as planned, but in my case with IVL it did. How they spent the time educating me on what to expect was amazing! Their movers were highly trained, polite, well presented and hardworking. Arthur, Lisa and Sean were very attentive to me and my family. The move was smooth with no hiccups. Crew on time and packed very well. I was beyond pleased with the outcome of the move and would use them again.

This is the third time I’ve used IVL and had another great move. I shopped around this time, but decided on them because of their reputation. My rep Justin and Lisa were on point with everything. The movers go here on time and I was able to settle in and start my job as I was hoping for. A+ service from the whole team!

I moved from Austin, TX to Murray, UT back in October of 2019. The IVL crew packed and loaded the contents of my 5 bedroom house and managed to do a great job. The movers were on time and performed well. My company paid for the move so I had them do the works. This is the 5th time moving and by far the best moving experience I had. They made it stress free and they were very pleasant. I would use them again!

All in all I was pleased with the outcome. My company hired them so I didn’t really have a say. They did what they promised and I would use them again. I had no issues with damage or delay which made me very happy. IVL are stand up people and do what they say!

International Van Lines is a great group! Lisa, Justin and the foreman Mike went above and beyond to ensure my satisfaction. My move consisted of a 6 bedroom house from FL to CO. I ended up with no damage or any issues for that matter. Their quoting process was easy, they were polite and I would totally use them again.

Overall my experience with IVL went well. Being that I had no damage, delays or overcharges, I can't complain. The team they sent was great! They worked diligently to make sure everything was done in a timely manner. I've had to hire movers in the past and this was one of the better moves. I would use them again if needed.

IVL moves my family from Houston to Port St Lucie, FL. This was a move for a 6 bedroom house, 2 cars and a grand piano. I spent weeks searching for movers and after reading all the reviews IVL came up number one. My rep Justin was the best. He offered us a virtual walkthrough, flat price and everything he said came true. The crews were amazing and I have no damage or added fees. My experience with IVL was great and I don’t mind leaving them high stars.

I hired IVL based on their reviews and referrals. Initially I thought their price was a bit high, but for what they provided it was worth it. Their customer service was great! We had a personal account manager (Karin) who was amazing. Everything went well minus a slight delay. It was a 5 star service in my opinion. I’d work with them again if needed.

My experience with IVL was pretty solid. My sales rep Justin was very thorough and did a great job explaining the details. I’ve moved several times and this was one of the better moves. I would recommend them.

BEWAre of International Van Lines. They represented themselves to us as a moving company, but they are a broker who sold our move to a company that hired an incompetent day laborer to complete the move by himself, with limited help from the driver. He spoke zero English, had clearly never worked as a mover, and tried to take the pocket knife my husband had to lend him because the driver did not have a box cutter for him. We had to walk to the location and point to show him where to put EVERY SINGLE ITEM because he did not understand any English. The driver kept yelling at him, "Push!" because he didn't know how to take furniture upstairs. It was very dangerous.

Worst international moving experience, ever. DON’T USE IVL! Problems included:

My wife and I hired IVL for an out of state move from Queens, NY, to Pompano Beach, FL. The crew that showed up did an excellent job packing, loading, and getting things prepped. I was very nervous about the move, but in the end, I was delighted with the outcome. I've worked with movers several times in the past. IVL was by far the better of all the movers. I would use them again, and they get five stars from me. Also, my rep was Justin. He was very detailed, polite, and got back to me on time.

I've used IVL three times. The most recent move was from Naples, FL, to San Francisco. My move was quite small, but since it's everything I own, I wanted to make sure I went with a higher-end company. The crew at IVL did a great job again. They packed & loaded very well, got my goods to my destination in a week, and I had no damage. My sales rep Justin is excellent! He always pays attention to detail and oversaw the entire moving process for me. Thanks again, International Van Lines.

Moving from Claremont, CA to New York was a mission. Dealing with movers and moving all your stuff can be very stressful. IVL helped a lot with me managing my stress by overseeing all aspects of my move. I'm no rookie to working with movers and must say that IVL was great. They were on-time, packed well, and did the needful to ensure my satisfaction. Everything arrived in one piece and with no headaches.

Today I received my delivery, and I'm pleased with my experience. Packing and loading a five-bedroom home is challenging, and the IVL crew did a great job. Their movers were fantastic, and I owe them all the credit. We bought them lunch and tipped them very well. As for the front end, I would like to say thank you to Justin, who walked me through the whole process. As most of you know, moving can be very taxing, and he made sure I was at ease the entire time. With that said, I had no damage, nor did I have to pay anything over what they had quoted me. I opened a Yelp account specifically to leave them a useful review.

Moving out of state is not for the faint of heart. Never in my life did I have to hire a mover and learned quickly that the moving industry is full of scams and scoundrels. IVL was referred by several consumer websites that claimed they were the best. IVL was a bit pricey, but I would rather spend money on quality, especially for a move. I moved from Boston, MA to San Jose, CA, for a 3 bedroom home. Crew members were on-time, packed well, and did the needful to ensure a positive experience. I would recommend IVL to anyone looking for an out of state moving company.

Moving, in general, can be very stressful. However, finding the right company to move you is even more mind-boggling. Since I was a first-timer, I didn't realize how many complaints movers get, even the largest companies. After about a week of research, I stumbled upon International Van Lines. I found them listed number one on several consumer websites who claim they're the best. With that said, I gave them a shot. My experience from the initial call to delivery was smooth. My sales rep Maggie was very kind and attentive to my needs. She was also genuine, which I liked. My move was for a three-bedroom house which required packing. They sent a team of 5 who did a great job packing everything up promptly. The crew was very professional and made sure the preparation was done right. The delivery to my new home took 2 days, and I had zero damage. I hope I don't have to move anytime soon, but if I do, I will work with IVL again.

Most dishonest company I've ever worked with. They people to put 4 and 5-star reviews to cover up the real reviews of 1 star. Read the reviews and you will see similar statements, slightly different but still the same. Their quote was ~$4k less than what I finally paid. Bait and switch at it best. I used them to move from California to the Midwest. Everything seemed fine when they loaded the truck with 3 people. The nightmare started when it came to delivering my belongings. They were 2 weeks late. When they actually showed, it came in an extremely old non-moving style truck with one person and no ramp. Unloading EVERY SINGLE BOX WAS CRUSHED. I ended up helping unload. After they emptied the truck, I found furniture and boxes that weren't mine. I rented another storage unit so I could go through everything and found half of my clothing missing, broken items, many irreplaceable items and art.

Moving, in general, is very stressful, but it was extremely challenging finding a company that I trusted. I moved several years ago and had a traumatizing experience, which caused me to research movers for weeks. It appears that having a good reputation in the moving industry is next to impossible, and IVL was the best I found. Several reviews were excellent, so I gave them a shot. My sales rep, Justin, was very detailed about the process. Also, unlike the other movers, he was not pushy, which I liked.

Florida Bound. I recently received my delivery, and I'm pleased to leave this review for IVL. The guys did a great job the whole way through from the packing to the sales process. I've worked with several movers in the past, and this was the most stress-free. IVL was a bit pricier than others, but it was well worth it. I've used the method of price shopping movers in the past, and it ended up costing me a lot more. I had no damage, additional charges or problems the whole way through.

I recently moved from Los Angeles to Jacksonville, FL, with IVL. I chose them based on their reputation and feel. I liked the fact that my sales rep (Justin) was not pushy and listened to what I was telling him. I made the mistake of submitting my information on a website and must have received twenty calls from brokers and pushy people trying to get my money. IVL's team was on-time, performed well, and did everything they needed to do to make sure the job was done right. The crew that delivered was different, but they were also very professional. My experience was excellent, and I would use them and recommend them to anyone looking to move cross country.

International Van Lines performed my move to Beverly Hills, CA, to San Fransico. My move consisted of a three-bedroom home that needed packing, loading, and crating on a couple of paintings. They sent three movers that did an excellent job packing and loading. They made sure everything was secure. My move overall went well, so I want to leave them five stars. I'd also like to say thank you to my sales rep Justin, who was great the whole way through. I would use them again.

The contracted mover brought a truck that was too small, lost pieces of beds, etc. and forgot pieces at my house. He communicated well before the move, but fell apart the day of the move. I ended up filling my car and camper, and still had to leave things behind. Worst move ever.

The movers forced us to move in one day, leaving after midnight: They didn’t leave until after 12am (midnight), despite us originally scheduling a two-day move with the company. We had a 1yo and had to sleep on the floor of our bare home that night. During pickup, the movers were incredibly unprofessional. To dispel any myths that we are needy or uptight movees, we always try to make it a good experience with our movers, we bought them drinks and lunch in an effort to make them feel welcome. We didn’t get upset when the move went past midnight and remained professional the entire experience. That being said: My wife and I had to help the crew pack, despite us paying extra for them to pack, due to their forcing us to get it done in one night - otherwise, they probably wouldn’t have left until after 4am.

UPDATE: International Van Lines is trying to work with us on our shipment. They have been in contact with us and seem to be genuinely trying to get us our stuff as quickly as possible - they are air shipping our stuff.

The company has made contact with me and resolved this issue.

Moving from Nashville, TN to Atlanta, GA was a bit challenging for my family. I had received a last-minute job opportunity and needed to find a mover quickly. IVL came up number one on three different consumer websites, so I decided to give them a call. They quoted me $3850 to me and packed my 3 bedroom house. Their price was reasonable, and they provided the service they promised. My sales rep, Brian, went above and beyond to make sure I was pleased. He stayed with me throughout the move and notified me of all updates. Their service was excellent, and I would work with them again if needed.

Move locations: New York to Chicago. Move Size: 4 bedroom house with a grand piano — my employer-contracted IVL to handle my move. IVL is rated number one on their list, and I agreed that they would be a good choice. My move size required 5 men and full packing. It took the crew about 8 hours to get everything done, and they did it well. The foreman (Mike) did a great job managing the team and making sure all my items were handled with care. I needed a full truckload which made the process of delivery a bit easier. It took a couple of days to get to my new home. The delivery crew was different but just as good. I had no issues throughout the move. The guys did an excellent job off-loading and setting up my furniture. I would use them again, and I will be rating them very high with my company.

I spent countless hours researching movers. I've never worked with a moving company, but I've had some friends that were ripped off by moving companies. A Google search helps but doesn't reveal the whole story about a company. I went to Consumer Report and the DOT website for my information. IVL came highly rated, so I felt comfortable working with them. The fact is their price was not the cheapest, but I was not looking for cheap, I wanted quality. My rep, Justin **., was great! He was not a pushy salesman like the others and did an excellent job of explaining everything to me with a sincere approach, and I did not feel pressured. The crew then sent was on time, and Mike **. the foreman was great at organizing everything. I left them 5 stars on their performance sheet and wanted to take some time to leave a review. All of my goods arrived with no damage and no issues so I was very pleased and would use them again if needed.

I placed an order with IVL to pack, pick up and deliver all my possessions in and 18 wheeler-with that 18 wheeler being the one to pick up in Brooklyn and drop off in California. We agreed to a price. The very next day IVL increased their price by $1000 because they made a mistake and needed to add 10 more boxes! They also lied to me and ended up having a shuttle service, NYC MOVERS, LLC, pick up and deliver my possessions in a Penske truck. NYC MOVERS stole a poster and delivered a kitchen box of possessions past the 21 day agreement! NYC MOVERS delivery staff asked me how much of a tip I was going to give them and added the cost of the stairs to their tip--of $115 for two men. They were very nasty too. At this time I filed a complaints with the Department of Transportation for International Van Lines and NYC MOVERS, LLC of which now reflects on the records. Each company is responsible for an outrageous disservice.

I will write a longer review later and will be filing a claim but wanted to warn anyone seeing the positive reviews. This company, International Van Lines completely lied to me. Told me they had their own fleet of trucks and their own verified people working for them and did not subcontract out - which is one of the main reasons I went with them after doing research. LIE.

We hired IVL after researching moving companies based on their high ratings. My experience has been absolutely horrible. First, the guys who picked up our belongings failed to wrap and protect many of our larger items. One dresser completely fell apart. My great aunt's solid oak dresser is damaged on the feet. They didn't secure the hardware for any of the bed frames and 75% of it is missing so the guys who delivered it couldn't reassemble my furniture. Other smaller items were damaged at some point. These guys didn't even put covers on 2 out of 3 of our mattresses so when they arrived, they were absolutely filthy.

International Van Lines was contracted by my employer to move my personal possessions from Atlanta, GA to Monroe, LA. I received everything yesterday and want to take the time and leave some feedback about my experience. Quoting process: my sales rep Justin, was great! He thoroughly went over an inventory list with me, answered all my questions, and was always quick to pick up my calls. The conversation lasted 20 min, and he emailed me a binding estimate. Pick up day: The crew showed up on time as planned. They appeared and were very kind to my family. They did an excellent job packing and prepping my goods.

I moved to Pompano Beach, FL, from South Carolina back in June. I waited to leave my review because my stuff was in storage and I wanted to make sure you got everything. They went above my expectation in every aspect of the move. The crews were both excellent and efficient. My sales rep, Justin, was easy to work with and always picked up his phone, and their prices were in line. I was very nervous about making this move, but I am pleased to say that my experience went tremendous and using them again would be a no brainer.

I had to ship 40 boxes to my grandmother in London. I contacted FedEx and UPS, who were both extremely expensive. I started doing some basic research on shipping companies and came across International Van Lines. They had a parcel shipping service direct from NY to London. It was ocean freight, but half the cost so I decided to go that route. Their guys picked up the boxes, palletized and shrink-wrapped them. It took about a month to get to the final destination, which was not an issue for me. My grandmother got everything, and she contacted me saying that the guys were great and she had no damage. I was happy with the experience with IVL and would consider them if I had to ship or move overseas.

Bad miscommunication on the front end about when they were going to actually be moving our stuff into our new house (a day later than what we had agreed to), another bad miscommunication about being able to move a piano (we were told the day before moving that no, they actually could NOT move pianos even though they initially said it wouldn’t be a problem, so that was fun to figure out..), and then after what they did move was unpacked and set up, multiple items were damaged and we still haven’t been able to file a claim with them about it because they won’t return calls/messages. Would not recommend this company.

"VETERANS" out there, do not give this company any of your hard earned money. Get an Pod, pack it yourself and know your things are safe. Based on great reviews I hired IVL To move my one bedroom apt. from MD. to FL. The sales person was nice but failed to tell me that the move was not made by IVL but by another company (Original Moving). My quote went from under 2K to almost 4K for my (one bedroom apartment which at the time of pickup was minus a couch a kitchen table, chairs and hutch) which were included in the original quote. They charged $312.00 to wrap things that I did not ask to be wrapped. I bought new boxes and carefully packed everything. They only had to pack the big items. Too many of my things were delivered damaged, broken or just missing.

It's hard to find good moving companies, especially in Florida. I spent countless hours on the internet, only to find bad apples everywhere. It seems that the industry has a lot of complaints, regardless of the mover. Although IVL has some complaints, they were mentioned in Consumer Reports as a top-rated moving company. They were a bit more expensive, but well worth the money. They moved my 4 bedroom house locally in Florida and did a great job. They managed to complete everything in 2 days and without any issues. I got all my stuff, no damage, no charges, no hassle. All in all, my experience went very well, and I would plan on using them again if needed.

I hired IVL back in May for a small move from Atlanta, GA to Hollywood, FL. My stuff was in storage for a couple of months and just yesterday received everything. This is the 5th time I had to hire a mover and they were by far more professional than the others. I had no damage so they clearly did a great job packing and protecting my household goods. The crew that picked up and delivered were both a delight. I would also like to thank my sales rep, Justin who did a great job overseeing the entire moving process. I can thank them enough and I wanted to take a moment to leave them a 5 star review. Keep up the good work IVL.

Move a 1 bedroom apartment half-way across country. Loading the truck went well but then again I did most of the packaging ahead of time. The move in was terrible, most of the boxes were broken which they probably did when they moved them from truck to truck, they left the apartment a mess, broke furniture and came up with a "per step" charge. Terrible experience.

I hired IVL for a move to New York to Detroit. The guys did a fantastic job. The crew showed up on time, packed well, and I got everything with no damage. I would use them again. Everyone seems really nice. Would recommend them to friends.

International Van Lines came recommended by Consumer Report. I've moved several times and had a horrible experience. This time around, I did my research and found IVL based on referrals. With all the garbage on the net, I was able to narrow down my pick to 3 stable companies. The main reason I went with IVL was because of my rep, Brian. They were a bit more expensive than others, but he made me feel comfortable, and he wasn't pushy like the others. Their moving guys showed up as planned and went to work right away. Everything was packed and loaded promptly. Unlike my previous experiences, I had no damages, overcharging or having to deal with rude movers. The experience was A+, so they get 5 stars from me. I will refer them and use them again if I ever need a moving company.

Got a quote on an initial call to International Van Lines for ~$3500 based on my guess of how much I had to move. Told them I will need to do a more detail assessment. They never sent someone out to see what I had to move. Other companies came over to do a true estimate. The sales person was so good at telling me the estimate would be very close to actual. After the truck was filled, I was told the total amount was $6500 and pay in cash to get my belongings delivered.

My move to Boston went well. The crew was on time and did everything as promised. My move was not that complex, but just like anyone else, I wanted a smooth experience. IVL did a great job throughout the entire moving process. I hope NEVER to move again, but if I do, I will choose IVL for my move.

I wanted to take a minute and write a review for International Van Lines. I've hired movers on several different occasions, and working with IVL was a breath of fresh air, starting with my relocation coordinator Justin. My move was from California to IL for a four-bedroom house, car, and two motorcycles. As you can imagine, I was very nervous about the process considering the value of my things and complexities. The foreman Dario and his crew did a fantastic job organizing my stuff in a way where it fits in the truck like a puzzle. They sent a different vehicle for the automobiles and motorcycle. It was a two-day move, but things got done right. It was a straight delivery to my residence, so I received everything in 3 days. I ended up with no damage or added charges, which was a lot different than my last experience. Working with International Van Lines was great and needless to say I would call them if I needed another moving company.

I hired International Van Lines to do a long-distance move for a 1BR apartment. Delivery was late and almost everything was damaged or broken. I missed 2 days of work, because they lied about the delivery time. Bad communication. My concerns were passed around from person to person; phone calls were unanswered, e-mails were unanswered. Delivery men were scary, rude, disrespectful, and aggressive. Literally screaming and yelling and throwing my furniture. As a woman, I would not feel comfortable being alone with their employees and would never hire them again. If I could give 0 stars, I would.

My move to Los Angeles went well. I've used IVL before and decided to give them a second chance because my first experience was excellent. I dealt with Brian, Alex, and Lisa, who did a great job staying on top of things. The guys showed up on time and did what they needed to do. The move took about a week from start to finish, and I got everything with no damage. I would work with IVL again if needed.

Moving is always stressful, regardless of where or how much stuff you have. I've hired a mover on 5 different occasions, so I'm a bit of a vet. The main reason we decided on International Van Lines was due to their online reputation and referrals we received. My move was to LA for a 3 bedroom home which required full packing, loading, crating, etc. My company paid for the move, so I did not want to spare any expense. They sent a 5 man crew who did an excellent job packing. The team was on time and very professional the whole way through. Everything arrived at my new home with no damage or loss. My company also did not have to pay a penny more than what was quoted. I was delighted with my experience with IVL and would use them again. I would also refer them to anyone making a cross country move.

I booked the move with Justin and together he and I listed everything I was moving and he gave me a quote and assured me when we spoke the second and third time that the quote was locked in stone and would not increase. The day before the move, I called the company to get a pick up time for the next day and to ask a few questions. I spoke with someone named Rubina at 281-345-2695 ext. **. She gave me an approximate time that the movers would arrive and assured me that everything Justin and I had discussed was fine. She said not to worry about anything.

I would give this company a lower star if I could. This has been the worst experience of my lifetime. IVL has lied and lied to my face after taking my large deposit of 1255$. This is my 2nd day waiting for them but no one have yet shown up. In short, IVL Gave my contract to Spark Moving Company. They never told me this until I called them during my pick up window period and asked who and when’s the pick ups happening. They never sent any updates on when the pick up will be after my window started. Lisa on the phone was the rudest ever. She has no respect and does not know how to talk to customers. Justin is only there to take your deposit and once he secures that you will never speak to him again.

IVL relocated my family to Worcester, MA from Boston. It was a smaller local move, but it's everything I own. Even though IVL was a bit more expensive than others, I didn't mind paying because of their reputation. I've hired a moving company before based on price, which ended up costing me way more than hiring a quality company. My sales rep Brian made things very easy for me. He managed the move from start to finish and literally called me after delivery to make sure I was pleased with the outcome. I wanted to take the time and leave them 5 stars because of the job well done.

International Van Lines did a fantastic job with my move. I don't often leave reviews, but in this case, it's worth it because the moving industry is shotty. I picked them based on their reviews and my sales rep, Justin. Justin was very attentive and made sure all my questions were answered. Unlike other companies, they didn't make me feel pressured to book my move. Their movers showed up as planned and packed to perfection. Everything was delivered with no damage, so I was a happy camper. I would use them again if I were ever to move.

I recently moved to San Francisco from Austin, Texas. My move was for a 2 bedroom apartment which also included full packing, loading etc. Since my company paid for the move I had them do everything, I must say that they did a great job. The movers were polite and very professional. The job was well done with no damage, no extra charges and no loss. I've never in my life had to hire a mover, but the stories I read online are scary. I 100% would work with IVL again. Shout out to my sales rep Justin and the foreman David.

Justin ** booked my move with IVL and I was confident that a simple one bedroom one bathroom move would be worth paying the "pro-rated top movers" for a seamless move. Upon arrival ALL of my boxes were MISSING. All of the items I own were lost other than big furniture. Lakale ** in Customer Care had no answers, Lisa ** the account manager was not able to help, and finally after weeks of them "checking the warehouse" Jeremy ** offered me a couple hundred to not go through claims... I STRONGLY encourage NOT going with this costly moving company just because they promise professional care. I will continue to recommend people to go elsewhere until someone is relatively reasonable in rectifying this horrible experience.

My move from New York to Boston went well. I have no gripes other than a 2-hour delay on pick up which they rectified — being that I've used moving companies before I can say that IVL is an excellent company. My rep Alex treated my like he cared and not like a sale. I spoke with another over who claimed they were vets, but when I did the research, I found out it was just lies to try and gain my business. Several consumer groups suggested IVL and they maintain an excellent rep so they won. I hope I don't move anytime soon, but if I do, I will use IVL again.

I recently moved from Houston, TX, to Cambridge, MA. IVL was our first choice because of its reputation. My moving experience was beyond what I expected in the right way. The packing was done efficiently, and everything was received with no damage. As many of you know, moving is very stressful, so it was a breath of fresh air to deal with a quality company. I had zero damage, hidden charges, or problems for that matter. I want to thank my sales rep, Alex **., who did a great job working with me and meeting my deadlines.

Finding a quality moving company was challenging. The internet has thousands of topics about moving, moving scams, and complaints. The moving industry seems a bit shady, so I was glad to have come across International Van Lines. My move was only a 2 bedroom, but it's everything I own, and I was on a tight budget. Their movers were on-time, prompt, and very efficient. It took about 4 hours to get everything done and my delivery to Las Vegas took 48 hours. The experience went better than expected and I would use them again.

My move to Nevada went well. I had no damage, loss, or additional charges. I've used them once before and had a good experience, so I gave them a second move. Moving is stressful, so I was thrilled to come across International Van Lines. I would recommend them to anyone planning a long-distance move.

I had a difficult time finding a mover that could deliver to New Mexico promptly without being charged a ridiculous amount of money. I received several quotes from reputable moving companies and chose IVL because they gave me comfort. Unlike the other movers, I spoke with they did not try and pressure me to provide them with a deposit. In fact, my rep Alex did the opposite. He went over all scenarios, including worst case scenario which I appreciated. The pick up took place in Seattle and the entire move process took about a week. The guys that handled my move were very professional. They were timely, dressed well, clean truck and worked their tails off. I hope I never have to experience another move in my lifetime, but if I do I would consider International Van Lines.

I hired International Van Lines for an overseas move for my parents. The move was from Chennai, India to Austin, Texas. It was a very stressful experience trying to find a mover with this kind of knowledge. IVL came recommended by several consumer groups and maintains a good reputation so my comfort level was good with them. My sales rep Nico was very attentive to my needs and made sure all customs paperwork and documentation was done promptly. I have never worked with an international moving company before, but my experience with IVL was excellent and I would suggest them.

I was given a quote that was 3k lower than what it ended up costing me. They overcharged for packing materials because of the immense waste of products they use (just so they can charge you for them). They wrapped items that did not need to be wrapped (also so they can charge for them). I was told during my quote that my items would be delivered on the 19th or 20th with no problem. I didn't have access to the apartment until the 19th. A week prior to delivery, I was told that they needed to deliver on the 18th or it would take another week or so to get my belongings. They repeatedly told me that all of this was in the fine print that they couldn't guarantee a delivery date but it was clearly implied on the original phone call. They need to do a much better job with setting expectations during their quotes. They need to ask a lot more questions other than how many boxes do you think you have. Any normal person would not be able to answer that question.

Based on the good reviews online I contacted IVL for a quote for my move from the USA to Germany. The salesperson was very nice and I had the impression that they know what they're doing. I gave all information about my situation (no elevator, long way to truck/container and parking situation). My information were recognized but when the packing & loading team arrived on the day of the move I realized the information were completely ignored. The team was not prepared for the move and it took them 11 hours to get everything done. When I moved three years ago with the same household it took professional movers only 3 hours for the job with the same amount of people.

Based on positive web reviews, I hired International Van Lines for the move of my household. The sales person was great and reassuring on the phone. I contracted with them, and while my belongings were being packed and loaded, the price doubled. This may have been a miscommunication over the size, but it was a complicated, expensive and unexpected change. When my furniture and boxes were delivered, I discovered that 3 chairs, a table, a hall tree, my bed and sofa had been seriously damaged (requiring >$2,000 in wood repair).

I moved from Austin, Texas to Torrance, CA and used IVL. My move was for a 3 bedroom house + car. IVL's crew showed up on time, uniformed and did a fantastic job getting the job done promptly. The move itself took roughly about 7 hours which included them packing & loading. I needed a month of storage which they offered for free. When I called to reserve a delivery date that got it done within a week, my experience with IVL was excellent and I would recommend them to anyone moving out of state.

It's the 7th time I had to work with a mover. I consider myself somewhat of a vet when it comes to choosing companies because of my experiences. Several third-party consumer groups suggested them, so I gave them a shot, even though they were a bit more expensive. My move was a bit complex because I have 2 cars, a motorcycle, and a grand piano. As you can imagine the values were high so I had no room for error. IVL sent a 6 person crew and 2 trucks to my residence. The movers were amazing. They worked all day to make sure the good were packed and loaded correctly. My cars were shipped on, and all arrived okay. I had a couple of minor dings, but nothing crazy. Overall the guys performed better than what I expected. The delivery was on-time. I would rate them 5 stars due to the positive experience I had.

I hired International Van Lines for a move from New York to Austin, Texas. The movers were on-time, packed well and provided everything they promised. I've moved before and this was by far the better of my 3 experiences. I would like to thank my sales rep Justin. He did a great job walking me through the process.

I recently moved from Houston, TX to Wake Forest, NC. I hired IVL for the move of my 2 bedrooms apt. The crew was on time, packed well and delivered everything as promised. I experienced zero problems and would use them again. My rep was Brian and my mover (foreman) was James. Great guys!

IVL did a great job with my move to Fairfield, CT. It was a smaller move, but all I have so I wanted to go with a reputable company. The price was reasonable, movers packed well and I had no surprises. I would use them again.