HomeServe Reviews

I had low water pressure throughout my home and utilized the plumber HomeServe sent out to do the repair. After the work, I had no water pressure inside my home. Using this company has been a traumatic experience for me.

I had a sewer/waterline contract with Service Line Warantees and several years ago it appears that HomeServe bought them out. My low rating comes from the fact that while their business says they have a 24 hour hotline (which would make you believe they would take care of your problem fast) they don't schedule contractors for several days. I got scheduled 4 days later and that contractor had to come back claiming he didn't have the right tools (plus he told me to call the city as they need to clean the sewer). He came back and claimed he completed his part of the job but I needed to call the city to finish it. They came out again and told me it was on my property and they couldn't take care of it.

On 12/21/24 my gas furnace stopped working. As an 82 yr old recent widow, I called Homeserve, as I have been a customer for many years but never used their services, was greeted by a pleasant male voice, who thanked me for being a long time customer, and I told him my problem; and he said I would receive an email shortly from the service company with an appointment.

HomeServe/Dominion Energy are connected and fraudulently added this service on my new electrical account without confirming with me, based off an old account which I didn’t realize they were still billing me since 2016. They are refusing to give me a refund, so I’m going to write letters to the PSC and ORS. I never asked to continue services.

We hired Greg Frey Construction (Ludington, MI) to replace and extend the second-floor deck on our house in Oceana County, MI. This included replacement of the current rubber roof over the entire project with the addition of a metal roof (~50%), and new Trek deck (~50%). During the proposal process Greg stressed that as a general contractor for over 25 years, this would be an easy project and he has installed numerous decks (rubber, metal and wood/composite).

I have called to schedule service 3 times with this company, I never hear back from them and then get notifications that my service calls have been cancelled. It has been an absolute nightmare dealing with this company.

Just because I did not call HomeServe first. Which I did not know I had to do. I've got a expensive repair now. They won't cover calling it a pre-existing condition even though I've been paying monthly premiums for months.

6 weeks have gone by since I made my first claim on a clog in my sewer line. Since then, HomeServe has sent out 12 plumbers on 5 different occasions. Each time a new plumber group showed up I would have to tell them what the previous plumber had done. I found out through the local electric company as they were marking my yard that there would have to be digging involved. That was 2 weeks ago. Since then, we had a major rainstorm that flooded my basement with 6 inches of water and damaging my water heater. Had the clog been fixed in a timely manner, my sub pump would have prevented this.

The extended delay in approval is inappropriate when the plumbing system is not working properly. My wife is disabled confined to the house oxygen. We are both on ** and have stomach issues. To not have a toilet to use for several days is a major issue and a health hazard. I paid the $65 deductible and nothing was did to repair the problem. I called your company about this and was informed that it was an expected delay. If this is how your warranty works it is a joke. Homeserve with Louisville Water approves repair immediately, but will not replace the toilet if needed.

This company has been the worst! I feel horrible that I have referred some of our clients here, so I will say this loud and clear….BUYER BEWARE AND DO NOT PURCHASE FROM THIS COMPANY!!! Homeserve allowed another person, who was not the owner of the property or paying the bill to Homeserve or even listed on the account, to cancel my plan! They never reached out to me to inform me that someone was even trying to cancel my plan! Then when the tenants moved out, they destroyed my property and the appliances. I called into my account at homeserve, which was a hassle all on its own, only to find out that they couldn’t find my account then told me it was cancelled!

I won't recommend this company. I paid the premium for months before I needed to make a call to look into my HVAC system which was covered in the plan - I spent next 10 days calling them to follow up who is coming and they will just say a technician will call me tomorrow but that tomorrow never came. I don't understand how is this kind of company still there when they are doing this such a shabby stuff.

DO NOT BELIEVE HOMESERVE'S SUBVERSIVE PRICING: They don't tell you upfront that your cost will likely double after the first year. Especially don't subscribe through your energy supplier. I didn't realize I was paying double until I went online to see what their pricing was on an additional product I was looking at. THERE ARE MUCH BETTER ALTERNATIVES.

I had Homeserve for over 10 years. I never needed an emergency repair until this past weekend, the heating unit would not turn on. The house was 40 degrees. I have an elderly parent in the home and an asthmatic child. When I called early Sunday morning I was told that they had no appointments for the day and to call back at 11a to see if any cancellations. When I explained the urgency it fell on deaf rude ears. She then tells me if I call anyone else to come fix the unit I will not be reimbursed! Fully knowing the urgency this company did nothing. When I called back at 11am I received the same person on the line who told me no available appointments again at this time and someone will come the next day.

I purchased Homeserve a year ago and of course when you need them, they will give you the runaround, I purchased the coverages for the boiler - water heater - plumbing - sewer - electric, etc... Unfortunately the boiler pipe burst and they refused to honor the repairs and started to ignore me. I called them at least 100 times and I had to stay without heat for 6 days waiting for them to send someone to repair the pipe and they never showed up. My advice to all, Don't - Don't - Don't purchase the plan, you better off without it.

Where to begin. I own a duplex and my uncle, who is an 87 year-old veteran has been without heat for 3 days. I have been in touch with this company for a day and a half and have had to call them 5 times to try and get someone out to look at and fix the furnace. I got transferred a total of 12 times and promised to get a call back on 5 of them. Never got a call back. One representative said that she contacted a local furnace guy and the earliest he could come out was 1 week and 2 days. I informed them that he would be dead by then. It ended up that I was able to get a local guy to come out that day and determine that it was a blower that was broken. Cost: $1000. Hard to come by. I ended up getting my own furnace guy who will be replacing the furnace this weekend. My uncle will be living with me in the meantime.

Today was the first time I remembered to call HomeServe since I have been making payments for two years. There was a burning smell whenever the heat came on, so I turned off the heat completely. I plan to drop this plan after this experience. I was told that unless the heat wouldn't turn on at all or wasn't providing heat, they could not cover this. How strange - just because there is a burning smell when it is on doesn't count. So I would have to risk a fire to in order to get help, or maybe not even then.

Service Line Warranty of America used to be an excellent company. But, since they were purchased by Homeserve they are horrible. They will do everything possible to delay and deny your claim. You will be very frustrated and disappointed if you give them your money and then have a claim.

I WILL NEVER SIGN UP HOMESERVE INSURANCE AGAIN!!! My water heater shut off two times in the past two weeks due to high temperature, although the setting was not at a very high temperature. The temperature control unit is not working correctly. I called HomeServe, and the technician came over on the same date around noon. He explained the water heater and indicated that it was installed in 1999 and has been over 25 years old. He determined that the water heater parts were no longer available. He gave me an estimated $1,950 to replace the water heater with the same 50-gallon size, excluding the repair/replacement of the drywall if they have to remove the drywall to replace the water heater.

Zero stars for HomeServe. They sent a technician who came to check my breaker panel and he instead went to look at my water well equipment. He offers to fix it when is working properly. We said no. He then says that my panel is not covered by homeserve which is not true, according to homeserve reps on the phone. He then tries to sell me installation and replacement of panel by his company. I paid for the service for 2 years to get denied for covered repairs. Don't waste your money.

If I could give this rating a NEGATIVE star, I would. I just filed a complaint with the BBB, because my elderly mom got mixed up with them, and I explained to them that she has cognitive issues, and someone named Corey was EXTREMELY unprofessional and rude, said "your mother signed up for this 6yrs ago!" in a very rude tone. Even though I explained the circumstances, and provided proof that I am her now acting Power of Attorney (so I'm just catching these fees that she's being charged). He just abruptly said he'd refund only $54 back to her, and that to expect it 2 weeks.

This company is a total scam. I had a claim and they looked for every reason in the book to refuse to cover it. They sent a plumber out to evaluate the problem, he did nothing and reported back that there was no problem. After being jerked around for weeks they requested my complaint be elevated. A regional manager called from an unidentified number. I didn’t answer because it up as spam. The first two times they called they left no message. The third time they called they finally left a message saying this is the third and final call and your case is closed. Their bogus contract is full of loopholes and they know how to work it. TOTAL SCAMMERS. The sewage contract is only to snake a line and fix a leak….if there is a split in the pipe the contract doesn’t cover that. Basically the contract covers nothing!

The Home Serve insurance is break even at best given premiums, deductibles, limits of liability, and assorted other fine print. Further, if you try to cancel a policy, you will get a two-month run around before you're made whole. Home Serve will only pay off if you have an incident within a few years of policy inception. Strongly not recommended, unless you have a problem you know you're going to need to address.

Updated on 01/14/2025: An update: Even though HomeServe was quick to reply and promised me a phone call, they never called. Not a big surprise.

I'd like to thank HomeServe for dispatching a quality plumber to fix my mother's drain. It was clogged at the curb by tree roots. Total plumbing was there 1st Monday, in the starting hours of a snow storm. They fixed the problem in an hour. While my Mom, who's elderly and in the hospital after a fall, was not able to communicate with them. Thank you for your professional service. A well worth Policy.

I would not recommend using HomeServe for any type of coverage. They have too many loopholes in their contract to honor any type of damage to covered repairs. They have a 90 day limit to seek reimbursement apparently. Even if you have been with them for over 4 years, they will not do it. My septic line expense was done six months ago and they refused to even start a claim for this.

Called HomeServe Saturday at 12:30pm. Was told 1-2 hrs I'd hear from contractor. No call so I called at 5pm, told it's within 24 hrs, waited till over 24 hrs, then told no plumbers on weekend. Called Monday. Be there 12-2. Again not yet. So I called again said within a hr. Still waiting as I write this.

This company is fraudulent and dishonest and I have paid over $25,000 for insurance to cover almost any possibility that could happen that could ruin my home and as you can see by the photographs, my ceiling has collapsed and I have water damage and the cost is going to be well over $15,000 And after they found this out, they said they would not cover anything! Well, that is absolutely their choice because I am going to litigate and I am going to seek my money back because this company is fraudulent and dishonest, and they do not uphold their policies and privileges and they are associated with Duquesne Light and there are so many complaints against Home Serve that I can’t even begin to tell you how many complaints there are!

I'm a realtor and a homeowner. I got scammed into using this company - I can't even remember how or why. They default to rebilling you every year, and paperless, so it's easy to get charged for services they don't provide. Super shady company, don't work with them.

We lost our heat at about 2 AM Sunday morning dec 15, 2025. After trying to go back to sleep putting sweaters on, my wife and I both woke up at 6 AM very cold. I called HomeServe as I have a Furnace heating plan and explained to the representative that I needed a repair technician as my heat went out and that it was an emergency as my wife and I were in our seventies. She stated the earliest date a technician would be able to come was Tuesday at 1PM. I explained to her that this was an emergency as it was very cold and we were in our seventies and Tuesday was not very good. I demanded to speak to her supervisor and she advised me her supervisor was not available.

In October 2024 I called HomeServe to setup a repair to unclog a main sewer line that was causing plumbing issues in the downstairs apartment. I stressed the urgency of the problem as clogs in the main line can cause sewage backups into the apartment which can be a health hazard. Home Serve attempted to setup multiple plumbers to come out but none of them could come out the same day, so they told me to hire a plumber on my own who could come out the same day, and that they would reimburse me. I received the reimbursement form to fill out online, uploaded the plumbing receipt, and have been waiting on reimbursement. This was early October 2024, it is now late December 2024 and I have not received reimbursement.

This company is an absolute scam. I used their online service to purchase an interior and exterior water and drainage policy. It's been close to 3 months since I purchased them. Literally for 4 hours over 2 days, I have talked to 12 different people. One department tells me that I have a policy and they even provide me with the policy numbers, which I never received in the mail. Another department tells me that I don't have a policy and their system will not allow them to complete my inquiry for a service call. I have been told 2 different times that a manager would call me back within 24 hours. Absolutely no one has called me back. This company does not give a damn about their customers. Now I will need to call a third time. This time I'm going to demand my money back. Stay away from Homeserve Insurance!

I had some pipe repair done in June, 2024. But prior to that I called HomeServe and was told that they could not find a Technician to take care of the issue. To make a long story short I was told to find a technician and I would be reimbursed up to 2500.00. I called a Technician with their approval. I sent them a copy of the bill in September 4, 2024 and no one responded to me indicating whether I would get my payments or not. Very unprofessional. If you are denying a claim the proper thing to do is either reach out to the customer or send them a letter. Neither of that happened. I reached out in November and was told some bogus lies. So I resubmitted the bill and have not heard from them since. I thought this was a company of honor and integrity but they have neither.

I received an alarmist notice/invoice about insuring the water line from my house to the main line in the street. The street is a one lane privately owned gravel road with absolutely no water lines. We have a well and there’s not even a municipal water supply available. Very much reads like a scam to me!

This company is that that creepy guy at the party that drops something in your drink and waits for you to pass out and takes advantage of you. Never once did I sign up for their crap. In fact, I cancelled this service the first time I found out it was on my bill thinking I did it by mistake somehow and I know for a fact I 100% didn’t sign up for it a second time. Xcel Energy should be ashamed for partnering with this. They’re just as guilty in my opinion.

I decided to use Homeserve for my insurance provider over 3 yrs ago and everything was fine up until this year. This year has exposed their intentions. I had a leak from my upstairs shower into my downstairs bathroom. The leak was repaired and they left a huge whole in my ceiling. They told me if I would have let the entire ceiling fall in they would have repaired it. First red flag! They decided to not take payments for months and then decided one month to take money from my account 5 different times in one month all to tell me I'm not covered. The customer service reps are not truthful and I was told a different story of lies with every rep I spoke to at Homeserve. They are performing scam like activity and I wouldn't recommend them to ensure my dogs house. Choose anywhere else people.

Not worth it, even though their rates are low. It's just fake advertising, it seems. Furnace broken and their repair company doesn't come to fix. Customer service rep is just lip service. Called them many times to no avail.

Worst service possible. 12-4 pm appointment time. Showed up at 4:45. Asked me if I had a plunger….huh, aren’t you the plumbers. Said they didn’t have proper equipment and left me without use of my kitchen without a set appointment for following day. What recourse do I have? Can’t withhold payment, it’s a monthly premium. Worst service ever. Called customer service and got nowhere. Save your money and get a competent plumber.

We were left with this our entire yard covered in dirt, gravel and pieces of sewer pipe. They hauled in gravel and left it and you can see they covered Our Entire Yard and our entire yard was not dug up. They refused to come out to see what the plumber had done, plumbers won’t return the calls. The sidewalks are caving in tilted downwards to each other nothing but a pool of water when it rains. They broke our flower bed that goes around never told us I found when I went to inspect what they had done. The 2 boys digging up our yard was rude just walked away as we asked them where they were digging never listened to us. They ended up digging in 3 places the sidewalk on both sides and our yard was left like this and I have a 3 year old grandson in the house that couldn’t play outside because of what they had done to our yard.

Useless!! Just called for an issue. Explaining to the Homeserve rep on the phone what my issue was. He told the plumber it was a sewage leak, which was incorrect. The plumber came out and said it wasn't covered and I would be charged $300. I called Homeserve again and explained to another rep what the issue was. She wrote up another work order and told me the repair would be covered and she would contact the plumber to tell them to just invoice them. Two hours later a Homeserve rep called me and told me the repair wasn't covered.

My mother is dead and sold her home on October 20, 2023 and you are still trying to collect? How do you collect off a dead person and you have the death certificate. HomeServe was terrible, they would send Jett Plumbing out but they never fixed anything, just jerry rigged the problem. Christine ** had to pay $803.78 to fix the kitchen sink because Jett Plumbing told the elderly owner that a little water was supposed to come out of the piping from the bottom of the sink which ruined the cabinet. I paid for plumbing and electrical work for my mother's home. This HomeServe was sending companies out that didn't want to fix the issues.

I had the worst experience with HomeServe. I purchased the premium packet with them for my home and had them for at least 2 years.. I started having little problems with my hvac system that still required me to come out my pocket during the service (for Freon). Other than that they didn't do anything major to my system. It was just going out. Anywho, homeserve was suppose to give me a prorated price towards my policy for a new system, and even though I was quoted one price I would be getting back in 3 months of me still paying them and not need service somehow.. I wasn't owed a refund any longer.

I’ve been paying premiums for years. Water line busted and they refused to pay. Said it wasn’t the main line from the street. You are better off just putting that money aside yourself for future repairs.

Updated on 11/07/2024: I posted a negative review about this awful company last week - complaining that the plumber they hired to make repairs to my neighbor’s water line resulted in damage to my landscaping. They got in touch with me and told me they would get back to me with a response. Their plumber also severed my cable line which caused a major inconvenience. They finally got back to me today and Homeserve refuses to take any responsibility for the landscaping damage and that I'd have to deal with their plumber who is not in the landscaping business. I’d give them a negative rating if I could. I also since cancelled my Homeserve policy as I'd never do business with them.

I am extremely disappointed with my experience. I reported a malfunctioning microwave over 15 days ago, and despite multiple follow-ups, it still hasn't been repaired. Customer service has been unhelpful and unresponsive, leaving me without a working appliance for weeks. This lack of support is unacceptable. I expected better service and communication.

I spoke to Kirsten H. And she shared plans that they have that cover my home in the event of an accident at affordable prices and give my husband and I a peace of mind. She was very polite and courteous. They replace hot water systems! And help with water lines the water company will not come and fix along with cooling/ heating systems. Good find!

Been paying for heating/cooling coverage for numerous years now and was just informed my heating system was not covered due to 4 heating zones. After multiple annual tune-ups, no technician ever told me that but yet they continued to charge me the coverage premium. Bounced back and forth between customer service and the repair dept as they were pointing fingers at each other and finally just demanded they cancel.

I’ve been paying for HomeSmart (now HomeServe) warranty coverage for my home appliances since moving into my house in 2019. The house was built in 2014, so I’ve been paying $8 per month per appliance for coverage through Xcel. Since the recent rebranding or acquisition by HomeServe, I’ve had one claim—or rather, an attempted claim.

Please save yourself from the feeling of disappointment in your decision making. I can’t believe I got duped again. I was got ripped off by Choice Home Warranty so I immediately looked for another company. What bad luck. I find Home Serve. Guess what? They are really Choice. Stupid me let the lady in customer serve convince me that they were associated but not Choice and that they knew of the their wrongful dealing. She assured me that they did not handle their customers like Choice. I fell for it. SO on 9/31/24 as I opened the door of my built in microwave the glass of the door just started cracking and shattered. I covered the door with a garbage bag to contain the glass. I called to have someone come out and after paying the service fee of $75 I received an email telling me that my claim was denied. I was so surprised. Contract says.

The HomeServe plumber who came to fix the pressure valve on my water heater was very unhelpful and he wants to replace the water heater itself right away for the cost of up to $3,600. I got a different plumber who fixed the problem, and I think HomeServe should reimburse me the money I paid to do the repair. Not to mention my plan was to repair not replace the unit.

A complete ripoff. I paid them in check for 1 year for $47. The form you fill out apparently authorizes them to then take money from your account automatically for the years to come and well above the initial $47.

We recently had a new furnace installed by UGI/HomeServe. I've been with HomeServe for many years, and although pleased with my experiences, thought it was still a good idea to "shop around" when looking to replace our furnace. After researching their product and talking with sales representative Jon **, it became apparent that HomeServe was the answer. No matter how good a product may be and the Heil rating is top notch, the PEOPLE who represent the company is what makes or breaks a positive experience for the client. Our experience was VERY positive due to the professionalism and courtesy extended by sales reps. Mr. ** and ** and installers Don and Jonathan.

If there was a zero, that might be too high. This company uses "contractors" with horrible ratings. This is a worthless warranty to have. It won't help you, and likely the contractor will cause more damage than you had. I had a couple yahoos out today who didn't even know which line was the water line. These aren't licensed plumbers coming out to do your work. These are people who have zero clue..Zero clue.

This home warranty companies always try to find a way not to pay claims. Limiting the providers, or delaying response. This is a second company I try, and after paying 3 years $29 a month to cover my ACs. I tried to make a claim today and was denied a reimbursement because I had to call someone to do the repair. I am cancelling today and never again home warranties with these companies

I'm so disappointed to be writing this but buyers beware. If you are thinking this service will help in an emergency situation, you are dead wrong. I have one bathroom in my house and my toilet backed up. Have been paying for this service for two years under the impression that in an emergency, I would have supported. Do you think that calling in on a Friday night and not being told until you call back two more times that no one can help you until Monday is close to emergency service support? It's not even basic service on a humane level. Add to it a customer service experience that just leaves you with representatives telling you how "sorry" they are that you can't go to the bathroom in your own home.

Updated on 08/09/2024: UPDATE: My final straw was hearing from the construction company where I work that they have previously had to fix thousands of dollars worth of structural damage caused by the shoddy work of Down Home Plumbing. Homeserve was unwilling to pay for those damages and the poor customer had to sue for satisfaction. State Farm took 48 hours to approve a claim under my homeowner's insurance. They allowed me to hire a well-reviewed and trustworthy local plumbing company to replace my main sewer line. I implore everyone to check with their homeowner's insurance company for this type of coverage. When I requested Homeserve to least refund my premium for their failure as a company, I never heard back from management. Steer clear!

Been trying to pay a bill and can't speak to them about why they won't accept payment from my prepaid visa card, when I call they can't except my visa card, I have called numerous times and they won't accept my card and I never have been able to pay the bill so I will just find another company. I'm pretty sure it's because they want a bank account # so they can automatically charge my account. I never can talk to anyone who speaks clear English and they can't seem to ever help me so time to move on to another company. Thanks.

I am 'HORRIFIED' at the service "Home Serve" failed to provide. I have had a 'Contract' with this company more than ten (10) years, requiring very little service. When I needed them most they had an excuse ' Unfortunately' and then the 'Bull' started!!! Home serve is a partner of 'Dominion Power' who encourage 'Seniors to enroll in this 'program' and pay a dear price, only to find 'Excuses' when there is a 'Request for Service'. I am going to continue to address this matter until there is a 'FAIR RESOLVE'...Dominion Power will get 'feedback' also.

Service depends on who takes your call at dispatch. Some dispatchers refuse to send anyone out unless sewer had backed up and is fully clogged. Contractors don't seem to be vetted and got totally incompetent ones who don't have proper equipment not knowledge of how to Auger a sewer line.

Please read your contract in full‼️ I’ve been with them since 2020 and never needed service until my AC stop working. The tech comes out & advise my compressor is broken and I will need a new unit. Well lo and behold they don’t cover the compressor and wouldn’t even consider a credit towards a new unit. READ THE FINE PRINT BEFORE WASTING YOUR MONEY!

Do NOT use.... They will leave you ALL weekend without water and sewer. Sent a plumber that stopped working at 6pm on a Friday without resolving the issue leaving me without ALL water and sewer facilities ALL weekend. Have been calling repairs and customer service all day Saturday requesting emergency services to get my family access to water and sewer facilities. Customer service reps repeatedly stated and were confident that emailing their service provider and waiting for Monday to schedule repairs were an acceptable resolve to their customer being without water and sewer access for any length of time let alone ALL weekend. DO NOT purchase or do business with HomeServe USA. They do NOT provide "peace of mind" or provide EMERGENCY services. They will contract the work out and blame the providers for not being available when emergency services are needed.

I'm canceling all the plans I have with them for their service is HORRIFIC!! Having both the highest level of inside & external plumbing contracts, I called about an outside faucet that would not shut off. I fully explained to them, repeatedly, that the issue was the faucet itself and needed to be replaced. Also stated that because of the high flow rate from the faucet I had to keep all the water to the house turned off at the street. Homeserve sent me notification that a local plumbing company would be out the next day between 9-1. That company never contacted me, and when I attempted to contact them received voice-mail. I left a detailed message, including multiple ways to respond, to no avail!

We have the electrical surge and lightning protection plan with Homeserve, on or about the last week of May 2024 an electrical storm hit our area, we knew it was close but only noticed a couple days later an unusual smell in kitchen. On June 3rd my wife was cleaning up stove after preparing dinner and noticed power would go off when shutting the oven door, I started checking and when I closed the door myself and explosion happened in the back, the power and terminal block melted. There was a fireball and smoke coming from behind stove.

Worst company I have ever used. Three weeks later and my AC is still not fixed and I live in AZ heat! I have called two days now and asked to speak with a manager and not one call and my AC is still not fixed. Customer service is horrible. We pay monthly and when we finally file a claim this is the kind of service we get?!?! I will never recommend this company to anyone. Save yourself the hassle and stress and avoid this company.

5/2024. I live in a small town in Ohio. I have had to use my HomeServe Plan several times in the last few months. I had sewer back up in my basement about a year ago. I called Home Serve and had same day service. They actually had to use the router to remove tree roots from my sewer line. Fast forward to early this year and I again had sewer backup in my basement. Called and had same day service, come and router out my line. This was done every 3/4 months. Service was same day every time. Everyone I spoke with from Home Serve was polite, kind and helpful, as were the servicemen they sent. Then a week ago, I had back up again. I called and explained to the customer service, they called me back that I would have service 4 days later. I replied and send I cannot wait 4 days, I cannot use any facilities in my home. This second person said they understood and would see what they could do.

I had an exterior water line policy with this company. I received a telemarketing call from "Cassidy" about adding services to my policy. When I told her I was not happy with the service I received previously, she just hung up! Calling into their call center I was transferred 4 times and the person that finally took my cancellation did not care about my frustration and said, "I am just doing my job." I'm done with this company.

They're billing department is absolutely horrible. They double-billed me twice. I have been on the phone for hours with them and now they're billing me again on my credit card because they don't know what day it is. Never allow them to put you on automatic renewal which I didn't even know I was on. I went to renew my coverages and added some more and now I'm being double billed. I am so upset right now. I want my money back and I really think the Attorney General should look into them.

I paid for repair coverage and HomeServe does not offer any refund of money if fixes required do not fall under that repair coverage. I asked for a refund of payments I completed this term and was my request was refused. All that money over the years for nothing.

HomeServe double billed me and refuses to give me my money back. I have spoken to at least 4 people at the company and no one will tell me when they will refund the money. 1 said 2 days, 1 said 10 days, 2 don't know at all. I paid my bill in March, 2024 for the year and they billed me again in May 2024. They said 100s of people were double billed and won't refund the money. The American Bar Association said overcharging is "criminal" and "unethical". My credit card company is investigating. Why are companies allowed to do this?

By far one of the worst companies to deal with, instead of finding a way to cover the repair the do the complete opposite. Read the fine lines of the contract, especially HVAC SYSTEM. They send contractors to make sure that you pay for the repairs out of pocket, but collecting high monthly payments without paying for repairs, BE AWARE.

My advice is to stay clear from this company. In my opinion and dealings with this company is a total scam..RIPOFF ALERT. I feel this has happened to me totally. My mother and I was with many years, not anymore. Heed my warning

I had some interior electrical issues. Electrical outlets were not working on one side of my kitchen. Homeserve sent out a technician and he tested the outlets and said I was not getting any powered to any of them and would probably need to open up a wall and do some rewiring. I would be hearing back from them in a couple days. It has been 3 1/2 weeks and they still have not gotten back to me after I have made a number of phone calls to Homeserve and also Morrison Electric both promising me they would call me back by the end of the day. Morrison Electric said their head electrician needed to call me and schedule an appointment, but never got a call back. Up to this issue I have been happy with them, but I have now told a friend not to use them after I had recommended Homeserve.

Canceled my entire service! I have been a customer for years. Spend over a 1000.00 per year. Had a pipe leak. Called for service. Was told 2 days so I slowed the leak down. When they finally came out they said not covered because I patched it waiting for them to fix my leak. Would not recommend this service.

The contract covered very little for what it cost now compared to when I first signed up. The things the contract covers now are things that rarely have issues based on my experience. Super rude, pushy customer service, especially when you are trying to cancel your plan. I would look elsewhere if this is something you are looking for with better service and a wider coverage of items for the price. Never dealing with this company again after the rude, snarky customer service I got even if it was something I was interested in.

The technician was courteous, professional, knowledgeable and got the work done fast. Thank you. The service man was on time, listened to my complaint and took care of it. Thanks for great service. The technician was honest.

December 2023 I had a gurgling noise coming from a drain. My husband called HomeServe (we have a plan through the company for this service). HomeServe sent out the company they use..Geisel Sewer and Plumbing. Long story short the company basically said HomeServe serve is a rip off, they will only cover 10 feet of new sewer installed. The man did not have one nice thing to say about HomeServe. Obviously we needed our entire sewer line replaced as it was cracked in so many places and it was close to backing up into the house. HomeServe never called to tell us they did not cover this, no follow up. Nothing.

I got Mathew (**) through Home-serve on February 12, 2024. Mathew came to my home to fix my furnace. He was at my home for about 45 mins. He went out a couple of times to his work truck on the phone. He came back in and showed me a part that went to my furnace and showed me a new part side by side. He said he was going to try this and hoped that it would fix the furnace. Five to ten minutes later Mathew came up from the basement and said that the part did not work and I needed a new furnace that would cost $4750 because I had a "crack" in my heat exchanger. He showed me the "crack" in the heat exchanger and a new furnace exactly like mine that he had recently put in. I said ok and they sent me the contract.

I thought that HomeServe sending a plumber on the weekend day that my sewer backed up was great--until he arrived 8 hours later and had no equipment (had to borrow it). I was then permanently attached to this plumber per HomeServe and it took him 4 days to arrive with the 2nd occurrence. When it was determined that my entire sewer line needed to be replaced, he said there was not room in my yard for trenchless repair (in truth, he did not have the equipment); I repeatedly asked HomeServe for a 2nd opinion (I even offered to pay for it!) but was told that if I wanted to use my benefit, I would have to use the original contractor they had sent.

Had 3 calls for hot water heater. Contract says fix or replace. They couldn't or wouldn't fix properly, and I should "just a new one, at my expense". They blamed a valve in bathtub. Nope. It was heater. Paid 1500 to replace. What a scam.

I've maintained 3 contracts. I decided to cancel my account and go with another company. Needed repairs, and other emergency issues, not covered: Boiler, Sewage back up, Pipe Burst. I will no longer use this company, a waste of time. I give them 0 stars,

I have never purchased a HomeServe warranty, yet somehow they were able to make monthly withdrawals from my bank, was assured 3 months ago that it would stop, currently still being debited every month.

I was conned into purchasing this warranty by Semco when I was purchasing my home last April. After being in the home and using things I found that the boiler was not working and I was told to turn it off by the local heating company. After they looked at it and determined it was bad and dangerous we had to spend 14,000.00 to have it replaced. I called Home Serve to come and look at it because I could not heat my home at all in November and they were trying for days to get one of their contractors to come help me.

I purchased the septic tank insurance. When I needed to replace my drain lines, HomeServe did not cover the repairs. They said they just cover the pipes until getting to the septic tank, but they don’t cover the septic tank itself nor the drain lines. I spent money for many years and when I needed it they denied my claim. They mislead people when they say that they cover the septic tank when they don’t.

Update to my review, A company spokesman contacted me and my service call was covered by the policy. Thank you HomeServe for helping resolve the problem. The rep was wery helpful and I have changed my mind-I will continue to use HomeServe!

I’ve paid for HomeServe coverage for the last several yrs, feeling confident that as described in the contract my home/electrical wiring interior and exterior was protected…JOKE’s on me! When I had an interior electrical wiring issue, the rep informed me they would NOT cover it, even though that’s exactly what I’d been paying for! Essentially, they will categorize your claim under one of the many things they claim it will not cover. DO NOT WASTE YOUR MONEY! They offer attractive monthly payments, promising coverage, luring you in…Easy money making for them, but when you need to utilize the coverage…they bail!

I have never had a warranty program impress me as HomeServe did in our recent gas line leak. The customer service was helpful, but we ran into issues finding the right contractor to do the job. The first company they sent out said they couldn't fix it, and the Homeserve customer service reps tried unsuccessfully to locate one of their providers who would be able to fix it in a reasonable amount of time. Once we were at a standstill and my faith in HomeServe was tested, I found my own contractor -- figuring the warranty program was a joke. Once job was completed, I submitted my documents and photos of the job to HomeServe and to my surprise, they reimbursed me and stood by their warranty of the gas line. I have never been more impressed with a warranty company. Would highly recommend to anyone at this point.

I can't even begin to register both my irritation/disappointment with Homeserve - please read on: Back in June of 2022, we signed up for their appliance repair program, and the person I spoke with (and I made sure to clarify it twice), indicated to me that if the appliance cannot be repaired (i.e. if a unit is too old to repair due to the value of the unit vs. repair costs), it would be replaced with another unit of equal or lesser value. Being senior citizens, this made us feel good because it definitely sounded a worthwhile investment and we signed up.

Description of complaint: Wed Nov 8... Called Insurance company to fix 1 outlet that went out in my sleep. He came out and said that that switch on the wall was bad and the electric outlet that had a wall light attached on it was bad. He did something in the breaker box (which he said was bad - and that is COVERED by the insurance per the electric company that read over the policy for me) and then all my lights in the bedroom and bathroom as well as other bedroom went out. He said he could not turn them on as it would cause a fire. He got an extension cord and ran it to my computer so I can have wifi. He said he had to come back and check the attic tomorrow.

I have insured my water line, sewer line, and hot water heater with HomeServe for several years. I noticed water standing in my front yard in my flower bed. I called HomeServe and filed a claim. The company representative came out to my house. He did not attempt to locate the leak. He informed me that he will need to set up a leak locator to come and determine the location of the leak. I waited a couple of days. No one came by or contacted me. I called the customer service for HomeServe. They advised me that the leak was under my concrete slab and it was not covered. I contacted a plumber.

Homeserve is unreliable and a rip off. This company takes my money via credit card and I can't have a repair person out for 10 days in an emergency in New York City where I am freezing due to a boiler breakdown and I am being fined by Housing for not having heat in the tenant apartment, I called for emergency service today 11/04/23 and was told someone would be out on 11/10/23 how is it possible for a company to charge for a a service they cannot provide. Shortage of employee is their excuse that's not my problem I pay you should provide. This is a SCAM.

Had my sewer line back up last Sunday to where it was coming up in my basement sinks and bathtub. Didn't have a choice but to call a local plumber outside of normal business hours to come clean out my lines before the problem persisted and so my family could use the water for daily needs. Called Homeserve the day after, they set up an appt for me for today to have one of their preferred plumbers come out to check the pipes. I already told the person on contacted me to set up the appt.

Updated on 11/08/2023: On Nov 6, 2023 the Home Serve representative offered a ridiculous low refund amount, and refused to negotiate a reasonable refund. Stating the reason being is that I paid on a yearly basis. The representative did not consider my 25 years as a customer with very few service calls. The representative also stated have If I had chosen to pay on a monthly basis, payments would have ended on the cancellation date with no additional fees, because I paid yearly they don’t refund. I would have saved $277.00 if paid.

Worst customer service and this company is a legit scam. They do not cover anything. We had a $10,000 repair on our sewer line and they covered $500. After several attempts to call, email and get in touch with them - they still have not responded.

Tried to be a customer but can never get a person to answer the phone... Try yourself.... Hold time after 40 minutes 3x I gave up wasted so much time. If this is how they treat me before I am a customer...imagine how after they get my money.

1. **Unfulfilled Service Requests:** We have submitted multiple service requests to Home Serve, and these have consistently been ignored or poorly managed. It appears that our requests were not honored, leaving our residents in discomfort and uncertainty.

I bought a home at an Auction. I asked for everything to be covered. They read the terms and conditions so fast and worded things like up to 10,000 in repairs and replacement...of parts. They do not replace and what they call parts is the parts they choose to repair and some are just simply not covered. I spent more time without A/c than I ever have with no home warranty.

Some years ago I purchased a sewer line insurance policy. Recently, my sewer line was clogged and backed up into the house. I hired a plumber to attempt to open the line with a snake and after a great deal of effort, he was successful. I contacted homeserve about the incident as I had a policy to cover this specific type of claim. Homeserve sent out a contractor who sent a camera down the line and videoed the roots that remained after the initial snaking that contributed to the clogging. Their contractor provided them a quote to remedy the issues with the line (a clay tile line) caused by the roots. They asked him for a second video which he provided. Apparently, they did not like his videos or quote to repair so they hired a second contractor to video the line.

These guys make sure I'm taken care of when I have a problem. They are professional and for someone like me that doesn't have a lot of money to spend on unexpected problems a savior. Thanks HomeServe for being there when I'm in a bad way....

HomeServe did a lot of work for me. They are very convenient. When I have a problem, they find somebody and they would come in the house and fix it ASAP. And when I call, they would say somebody would call within 24 hours, and that would be it. I had everything done in my house. Inside plumbing, outside plumbing. I had to get a new water tank. I just got a new heater. Customer service is perfect with them. They pick up and call right back whenever they say. They were quick on the response. I've been with HomeServe for 23 years, and they only increased their pay one time.

Whenever I have a problem, I would call HomeServe and they would sent someone out to repair what I needed to be repaired. I recently called them for a plumbing service and the tech who came out was very professional. They also covered everything on this repair.

It's been a pleasant experience. They've been helpful. I've filed a couple of claims for different plumbing issues. They've been able to take care of the problem.

I called HomeServe and told them my problem. The next day, the plumbers were out here. They unstopped my sink. Being down in the country, you can't get a plumber around here half of the time. You have to go to the next town. But they were on time and did what they needed to do.

The technician was able to solve the water heater problem in less than an hour. He was polite, friendly and knowledgeable with the issue. Customer service agent was fast in returning our call and giving us an appointment sooner. We are very happy to have this home warranty insurance. Thank you.

I contacted HomeServe regarding a bathroom plumbing problem. I explained I had a disabled adult child on dialysis and needed a plumber right away. HomeServe jumped on it! Within 15 minutes I knew a ticket had been issued and a local plumber was on his way! Brandin, from Lots Plumbing arrived quickly, did the job, cleaned up after himself all while explaining what he had done and to feel at ease about reaching out to him in the future. What a pleasant young man! So polite and professional! I will always recommend HomeServe to my friends, family and neighbors!

Called HomeServe for sewage backup in home. Approved Plumber rodded sewer line same day but it didn’t work so camera was HomeServe approved the next day. However, plumber charged me $250 for the camera service! Camera showed major plug which required sidewalk demo and sewer line digging and replacement. Speaking directly to HomeServe prior to work, the representative informed me that review and approval for the work would take 2-3 days. This was already after loss of toilet usage for 2 days! Was this not considered an Emergency?!! I told the plumber to pursue the work that day, which the plumber charged me $4500 in full.

The company that HomeServe dispatched to check out and install my hot water heater was great. As soon as I contacted HomeServe, the company was notified and contacted me immediately for an appointment. I was given a same day appointment and the tech was on time, friendly and completed the installation on the same day. I would definitely use them for another service.

After knowing that I had a water leak, I called HomeServe. They were very quick to respond and sent a plumber whose name was Alex. Alex was a very nice and friendly young man. After a little less than two hours and working in the hottest part of the day, Alex had my leak repaired. I will highly recommend HomeServe.

Getting a professional service technician is very difficult and it's even harder to qualify them. HomeServe makes it all easy. Anytime we call Homeserve the issue is taken care of and they stand behind their work. I'm a happy customer. I have various plans and some I've never used but peace of mind also has value.

On Friday 8/18/23 I noticed a leak from my A/C. at appx 1215 I got on the phone with HomeServe and was quickly referred for a local A/C technician. :45 minutes later I was contacted by Xtra Mile A/C repair. I was told that it wouldn't be until the 8/22 before a technician could come by. The woman on the phone then checked again and was able to send a technician in the area to my home the same day. At 3pm Navarro with Xtra Mile arrived and within in :30 minutes made the repair, cleaned his mess and was on his way. I was more than pleased to have an issue that occurred mid day on a Friday resolved the same day. Thank you HomeServe.

The Plumbing Department is very poor. They kept giving me runaround and did not give me a good reason on my contract service. It was very poor. Still no respond on anything and no answer. I'm disappointed and unhappy with the company overall. Did not get my work done.

I had blockage in the main sewer line. I was unable to find my HomeServe forms and had a plumber remove roots blockage in main sewer pipe. After finding the form from HomeServe & called them about the situation I was told NO Reimbursement was allowed.

I had a couple drains that were not working properly. They cleaned them out perfectly and to my satisfaction. The fellas were on time, courteous and efficient. Didn’t waste time…Did their job and left a happy homeowner behind. I am extremely happy with the job they did. Would recommend highly.

Came and fix about 2-3 weeks ago. Broke down again. Won't come and fix again. Took 4-5 days to settle for a price, only their price. I didn't have a word to say about price, tried to but they would not listen. Going to cost me double what they gave me between new microwave and installation. I have 6-8 plans with Home Serve and truly disappointed in their claims department. I recommend Home Serve to everyone I know who needs a plan, never again and will tell all to cancel, not what you advertise. Try thinking of cancelling all and going to a company that truly cares and does the right thing.

HomeServe might be good to a homeowner but from a business standpoint, they are not a great company to assist. If you are a plumbing, HVAC business or anything like it, I would not recommend doing business. They don't respond to emails or calls and then they refuse to pay anything due for services throwing every excuse in the book your way. They claim there is a 90 day policy when it comes to payments and then refuse to answer anyone reaching out for payment. They are dishonest with customers as far as sending a tech out for appointments. They tell their customers that companies have accepted service appointments before we even respond to anything as far as availability goes. Which causes customers to call in, confused as to why no one called them or showed up.

I had two very experienced companies to come out, Problem was diagnosed instantly and it didn't take long to unclog, They also got back with me to schedule very quickly. I would recommend Home Serve service. Very professional companies to work with and I am very satisfied. I had indoor plumbing contract.

Your staff is very courteous but your problem with contractors is NOT my concern. You should alleviate it at your level not mine and you should advise your customers of any contractor change ASAP and not let the customer check on contractor and not be involved in your or their obligations.

Homeserve's service has been good, and it gives me peace of mind that if something breaks, they come and fix it. They do the right thing when they come, and the repair people are cooperative and keep me abreast. Every year, they come to inspect the heat in the winter. Last week, the sewer was backed up and the guy unclogged it. He was friendly and good.

I called Homeserve last Wednesday afternoon and on Thursday morning, there was a plumber here. By 12:00, it was completed. I was very satisfied.

I was pleased with Around the Clock. They did a decent job. But the other company I had before them, I complained and filed a complaint, but it fell on deaf ears with HomeServe and Prime Plumbing. When I called for this recent plumbing, I specifically said to them, "I do not want Prime. Can you tell me if y'all are sending Prime out?" The rep said, "We can't tell you who we're sending, but I can tell you it's not Prime Plumbing." I should know who's coming to my house. I'm paying for the service.

When we have a claim, we call up the insurance and tell them that we have a problem and what area it is. They look up our insurance to be sure we have it and then they tell us that they will call someone to get in contact with us as soon as possible. We had a problem in the front yard a couple of weeks ago with our water service line leaking and within an hour, a plumber called and said they were on their way. It's usually pretty prompt, especially if it's something serious. The contractor comes and looks at the issue, and then they call up the HomeServe and tell them what they found and how much it is and what they would need to do. All of that is going on with them rather than us. Then they come and tell us that we've been approved to get this done.

I'm very happy with HomeServe's service. The contractor came when they said they would, cleared the problem up, and everything was fine. The guy was very politem, confident and good service.

It's been a good experience with HomeServe. I just call the toll-free number and tell them what the problem is and they either tell me it's covered or not. If it's covered, they arrange for a plumber to come out and make the repair. They give me the name of the contractor that'll be contacting me. The techs have been very good. We've had some very difficult issues that they had to resolve and they took care of them. The most recent repair was a stoppage in my kitchen sink. They worked until it was freed or unclogged. I've recommended HomeServe to several family members.

I always get great service when I need it. They're taking care of everything. The first rep made a mistake with something but the third person I talked to was great. The techs were here but the work is not done. It's more of a problem than I thought. The guys who were here are giving all the info to their boss who is gonna get in contact with HomeServe.

The man that came for my claim was very professional. He did a great job and I was very pleased. It went very well. I'm not crazy about the rate hikes by HomeServe every year. They're pretty expensive. But other than that, it's been okay. They're very responsive.

The techs came out twice. One was for the water heater and the other one was for the plumbing yesterday and all of them are done. They did good and I’m happy with it.

My HomeServe experience has been terrible. They put the paperwork on my claim down for a refrigerator, and it's supposed to be for my washer. The tech came out yesterday and come to find out the paperwork that he had in his hand said for refrigerator. So, he had to go back and order the part possibly tomorrow. Furthermore, my dishwasher has been out and they told us it wasn't covered. They told me this twice. My wife called today and got it confirmed that it is covered. So all this time, we've been without our dishwasher, but being charged for that part of the appliance coverage, but they weren't covering it.

We've been having problems with the sewer line, and HonmeServe took care of it. Every time it rains, we would have issues so they send techs out who have been very friendly and professional. However, the electrician for outside, for some reason, didn't come every time I called. I took two days off and I was very annoyed with that. They kept saying they were coming, but at the day of they called me and said, “I'm outside.” But I was not home. Other than that, when we call an emergency, HomeServe calls us same day. If not, the next day.

We had a gas leak which is really scary. We have HomeServe on our center point gas service. Jullian came initially for the inspection and Rodolfo finished the work. He was excellent. So glad they serviced us.

HomeServe pretty much use the same plumber and the name is Roto-Rooter. The service is good though the price is always more than what wish I had to pay.

I called with plenty of time before they closed. It kept me in the queue for 1:40 before I finally hung up. Called back and of course closed. This company charged me 3x without my permission. Super pi$$ed!

We have a sewer line coverage agreement with HomeServe paid through our electric bill. On Sunday morning we woke up to sewage overflowing in our home. We immediately called HomeServe. Someone came out on Monday afternoon and couldn't find the clog. On Wednesday afternoon another company came out, put a camera down the external sewage line and found a broken pipe 4 feet in front of our home. They reported the problem to HomeServe and HomeServe told us in 24 hours we'd have approval to begin work. Once we received HomeServe's approval, we'd have to additionally get a permit from VDot.

Anytime we’ve had to call they get someone to our house to fix the problem right away. The vendors are always very nice and accommodating. Would highly recommend this insurance, because you never know when something is going to go wrong, every time we have needed to use this it has been on a weekend!

My electric outlet for the refrigerator in my attached garage lost power. I called Homeserve, they had an electrician out the same day, with in a few minutes he had it repaired. The technician was scheduled immediately, and arrived punctually, he knew exactly what he needed to do to return the electric outlet to full capacity, he made the repair, and thanked me for the clean, accessible work space.

The plumber arrived to address the problem and states the leak appears to be coming from the faucet and needs to be replaced. He observed this w/ cell phone light. He left. I turned off water to lines and hot water dripping out of valve. A call placed back to HomeServe and asked for him to come back as he never shut the water off. Customer service took complaint info and had to call us back. She said upper management agreed with plumber's findings and they were not sending a second opinion plumber or anyone back to the home.

The person answering the phone was great. The KJett plumber was great; however, there needs to be a quicker response for weekend issues instead of having to wait until Monday for someone to be dispatched. Having to wait until Monday for a service call when the problem was discovered and reported on Saturday was nerve wracking as a homeowner. Maybe an emergency repair line would be helpful or additional contracted service providers.

Employee was very respectful, did the job in a timely fashion. I believe he’s a true asset to the HomeServe company. Really I’m very glad that I have a contract with Homeserve. Every time I use their employees I need someone they come in. They do a very prompt and respectful job. Can’t wait for Homeserve to expand his services to appliances within our homes here in New York City.

When using the air conditioner and x-box together the circuit breaker would trip. The HomeServe professional electrician checked and adjusted the voltage which now works perfectly.. With the outdoor temperatures reaching over 90 degrees it is very important to keep the indoor temperature comfortable. I am an elderly person and HomeServe has helped me with all the problems of keeping up with my house by sending me excellent professional help.

I had a clogged pipe. In order to get to the trap, he had to move some boxes, he did that without incident, after the clog was cleared, he happily neatly returned the boxes. Most important he quickly fixed the original problem. He showed up promptly and was respectful.

Please let his company know how well he did. He was very helpful and answered all of my questions I had. Very kind and very knowledgeable in his job. I love how quickly Homeserve was able to get someone out here to assist us. It was an emergency and he came the same day.

The first plumber came and did not diagnose the problem. Then Danhaurer was sent and found the problem and fixed the pipe from the washer machine. The process took a day longer than it should have taken. Was told by a HomeServe rep that we were sent a copy of our contract on 7/9/23 and by today, 7/28/ 23 we have NOT received it????

Bathroom sink wasn’t draining due to something clogging it. I had use Drano and it did not help it any so I called a plumber.. My call was answered in a timely fashion. Plumber fix the problem immediately. Was very courteous. The drain was clogged due to hair problems! He cleaned up after himself, and did not leave a message anywhere.

The contractor came out and snaked the drain for tree roots. The issue was resolved that day. The claims process with HomeServe has been pretty pain-free and seamless for the most part. There had been times when we had an idea that the contractor was gonna be here and we should get a phone call. But we didn't get the phone call. They just showed up. But other than that, it's been pretty good.

The repair people came to check my air conditioning unit because that's where I thought the water was coming from. It turned out that it was coming from the sink line in the house. I got the insurance with HomeServe with the plumbing, so they sent the plumbers. From my deduction, we figured out what it was and they fixed it. They told me that I had to pay 1,800 to change the line where it was bad, but it wound up that the whole thing wasn't bad, so they only charged me 1,000. However, I used up all of what I'm allotted for the year. I had the regular plumber come first to try to snake the sink, then they came with the camera to do the job. All in all, they came when they said they were coming and it was good. It could have been a little better if I didn't have to pay the 1,000, but out of pocket, I saved money, so it was worth it.

I called and spoke to HomeServe and inquired in reference to their product, and I was satisfied with what they told me. They were very cooperative and positive. If I was to call them to verify what type of coverage I got, they would explain it to me, and inform me if I'm covered for a specific type of work. They're very good, responsible, and timely. Also, I'm very comfortable with the contractors. Go ahead and sign up.

HomeServe has been very prompt and they've been way better than a lot of other home warranties out there. I just wish they covered a little bit more because I'm juggling two home warranties now. But they are the first that I call. I've had a few emergency situations with my air conditioner and some of the contractors that they contract to have come out on their day off. Our most recent repair was for my air conditioner which was low on Freon. The company sent out had to be the most informative company I've ever encountered, so I learned a whole lot in what I need to do going forward.

When I submitted a claim to HomeServe, it took me some time. They kept having different people contact me and the person came over and scared the hell out of me when they tore the whole yard up. But Elite Plumbing came and they were very professional. They did a very good job and they were in and out. They told me what the problem was and what they were gonna do. They put everything back. Having this protection is ideal. A homeowner would be crazy not to have it. It worked very well for me.

HomeServe's website is simple and easy to navigate. I used their service once for indoor plumbing and that was very easy. The people that came out were very knowledgeable. I was dealing with a clogged commode and the tech came right in, fixed it, and was gone. It was the quickest appointment ever. HomeServe is worth the investment.

The repairman was clear, concise, very polite, clean and explained everything he did and taught us better how to use the system. He even remembered when he served our furnace so when we should replace the filter. We were glad to see him again.

HomeServe is a great company to have for our home pipe’s repairs. Excellent professional workers. I recommend Homeserve to everyone. Courteous and very timely. I was relieved to know that all my home repairs were covered. Every homeowner needs to have this service with Homeserve. You cannot go wrong. Absolutely hassle free. There’s no gimmicks with Homeserve by your side.

I had a very bad experience with the service from the contractor that HomeServe sent out. They sent me someone and told him, "We don't live in the building. Once you're there, call me half hour before you get there and I will make sure we have someone to open for you." When he came in, the guy had an attitude and he didn't wanna wait. He didn't give me enough time. I said at least half an hour before he came in. His time was supposed to be from 1:00 to 5:00 and he showed up 15 minutes before 1:00. Once he called me, I had to be there within half an hour. I told him that I was gonna send someone ASAP. But 10 minutes later, he called me and said that he was leaving. I told him that I was sending someone on the way but he left and he didn't answer the phone.