HomeServe Reviews

Updated on 08/09/2024: UPDATE: My final straw was hearing from the construction company where I work that they have previously had to fix thousands of dollars worth of structural damage caused by the shoddy work of Down Home Plumbing. Homeserve was unwilling to pay for those damages and the poor customer had to sue for satisfaction. State Farm took 48 hours to approve a claim under my homeowner's insurance. They allowed me to hire a well-reviewed and trustworthy local plumbing company to replace my main sewer line. I implore everyone to check with their homeowner's insurance company for this type of coverage. When I requested Homeserve to least refund my premium for their failure as a company, I never heard back from management. Steer clear!

Been trying to pay a bill and can't speak to them about why they won't accept payment from my prepaid visa card, when I call they can't except my visa card, I have called numerous times and they won't accept my card and I never have been able to pay the bill so I will just find another company. I'm pretty sure it's because they want a bank account # so they can automatically charge my account. I never can talk to anyone who speaks clear English and they can't seem to ever help me so time to move on to another company. Thanks.

I am 'HORRIFIED' at the service "Home Serve" failed to provide. I have had a 'Contract' with this company more than ten (10) years, requiring very little service. When I needed them most they had an excuse ' Unfortunately' and then the 'Bull' started!!! Home serve is a partner of 'Dominion Power' who encourage 'Seniors to enroll in this 'program' and pay a dear price, only to find 'Excuses' when there is a 'Request for Service'. I am going to continue to address this matter until there is a 'FAIR RESOLVE'...Dominion Power will get 'feedback' also.

Service depends on who takes your call at dispatch. Some dispatchers refuse to send anyone out unless sewer had backed up and is fully clogged. Contractors don't seem to be vetted and got totally incompetent ones who don't have proper equipment not knowledge of how to Auger a sewer line.

Please read your contract in full‼️ I’ve been with them since 2020 and never needed service until my AC stop working. The tech comes out & advise my compressor is broken and I will need a new unit. Well lo and behold they don’t cover the compressor and wouldn’t even consider a credit towards a new unit. READ THE FINE PRINT BEFORE WASTING YOUR MONEY!

Do NOT use.... They will leave you ALL weekend without water and sewer. Sent a plumber that stopped working at 6pm on a Friday without resolving the issue leaving me without ALL water and sewer facilities ALL weekend. Have been calling repairs and customer service all day Saturday requesting emergency services to get my family access to water and sewer facilities. Customer service reps repeatedly stated and were confident that emailing their service provider and waiting for Monday to schedule repairs were an acceptable resolve to their customer being without water and sewer access for any length of time let alone ALL weekend. DO NOT purchase or do business with HomeServe USA. They do NOT provide "peace of mind" or provide EMERGENCY services. They will contract the work out and blame the providers for not being available when emergency services are needed.

I'm canceling all the plans I have with them for their service is HORRIFIC!! Having both the highest level of inside & external plumbing contracts, I called about an outside faucet that would not shut off. I fully explained to them, repeatedly, that the issue was the faucet itself and needed to be replaced. Also stated that because of the high flow rate from the faucet I had to keep all the water to the house turned off at the street. Homeserve sent me notification that a local plumbing company would be out the next day between 9-1. That company never contacted me, and when I attempted to contact them received voice-mail. I left a detailed message, including multiple ways to respond, to no avail!

We have the electrical surge and lightning protection plan with Homeserve, on or about the last week of May 2024 an electrical storm hit our area, we knew it was close but only noticed a couple days later an unusual smell in kitchen. On June 3rd my wife was cleaning up stove after preparing dinner and noticed power would go off when shutting the oven door, I started checking and when I closed the door myself and explosion happened in the back, the power and terminal block melted. There was a fireball and smoke coming from behind stove.

Worst company I have ever used. Three weeks later and my AC is still not fixed and I live in AZ heat! I have called two days now and asked to speak with a manager and not one call and my AC is still not fixed. Customer service is horrible. We pay monthly and when we finally file a claim this is the kind of service we get?!?! I will never recommend this company to anyone. Save yourself the hassle and stress and avoid this company.

5/2024. I live in a small town in Ohio. I have had to use my HomeServe Plan several times in the last few months. I had sewer back up in my basement about a year ago. I called Home Serve and had same day service. They actually had to use the router to remove tree roots from my sewer line. Fast forward to early this year and I again had sewer backup in my basement. Called and had same day service, come and router out my line. This was done every 3/4 months. Service was same day every time. Everyone I spoke with from Home Serve was polite, kind and helpful, as were the servicemen they sent. Then a week ago, I had back up again. I called and explained to the customer service, they called me back that I would have service 4 days later. I replied and send I cannot wait 4 days, I cannot use any facilities in my home. This second person said they understood and would see what they could do.

I had an exterior water line policy with this company. I received a telemarketing call from "Cassidy" about adding services to my policy. When I told her I was not happy with the service I received previously, she just hung up! Calling into their call center I was transferred 4 times and the person that finally took my cancellation did not care about my frustration and said, "I am just doing my job." I'm done with this company.

They're billing department is absolutely horrible. They double-billed me twice. I have been on the phone for hours with them and now they're billing me again on my credit card because they don't know what day it is. Never allow them to put you on automatic renewal which I didn't even know I was on. I went to renew my coverages and added some more and now I'm being double billed. I am so upset right now. I want my money back and I really think the Attorney General should look into them.

I paid for repair coverage and HomeServe does not offer any refund of money if fixes required do not fall under that repair coverage. I asked for a refund of payments I completed this term and was my request was refused. All that money over the years for nothing.

HomeServe double billed me and refuses to give me my money back. I have spoken to at least 4 people at the company and no one will tell me when they will refund the money. 1 said 2 days, 1 said 10 days, 2 don't know at all. I paid my bill in March, 2024 for the year and they billed me again in May 2024. They said 100s of people were double billed and won't refund the money. The American Bar Association said overcharging is "criminal" and "unethical". My credit card company is investigating. Why are companies allowed to do this?

By far one of the worst companies to deal with, instead of finding a way to cover the repair the do the complete opposite. Read the fine lines of the contract, especially HVAC SYSTEM. They send contractors to make sure that you pay for the repairs out of pocket, but collecting high monthly payments without paying for repairs, BE AWARE.

My advice is to stay clear from this company. In my opinion and dealings with this company is a total scam..RIPOFF ALERT. I feel this has happened to me totally. My mother and I was with many years, not anymore. Heed my warning

I had some interior electrical issues. Electrical outlets were not working on one side of my kitchen. Homeserve sent out a technician and he tested the outlets and said I was not getting any powered to any of them and would probably need to open up a wall and do some rewiring. I would be hearing back from them in a couple days. It has been 3 1/2 weeks and they still have not gotten back to me after I have made a number of phone calls to Homeserve and also Morrison Electric both promising me they would call me back by the end of the day. Morrison Electric said their head electrician needed to call me and schedule an appointment, but never got a call back. Up to this issue I have been happy with them, but I have now told a friend not to use them after I had recommended Homeserve.

Canceled my entire service! I have been a customer for years. Spend over a 1000.00 per year. Had a pipe leak. Called for service. Was told 2 days so I slowed the leak down. When they finally came out they said not covered because I patched it waiting for them to fix my leak. Would not recommend this service.

The contract covered very little for what it cost now compared to when I first signed up. The things the contract covers now are things that rarely have issues based on my experience. Super rude, pushy customer service, especially when you are trying to cancel your plan. I would look elsewhere if this is something you are looking for with better service and a wider coverage of items for the price. Never dealing with this company again after the rude, snarky customer service I got even if it was something I was interested in.

The technician was courteous, professional, knowledgeable and got the work done fast. Thank you. The service man was on time, listened to my complaint and took care of it. Thanks for great service. The technician was honest.

December 2023 I had a gurgling noise coming from a drain. My husband called HomeServe (we have a plan through the company for this service). HomeServe sent out the company they use..Geisel Sewer and Plumbing. Long story short the company basically said HomeServe serve is a rip off, they will only cover 10 feet of new sewer installed. The man did not have one nice thing to say about HomeServe. Obviously we needed our entire sewer line replaced as it was cracked in so many places and it was close to backing up into the house. HomeServe never called to tell us they did not cover this, no follow up. Nothing.

I got Mathew (**) through Home-serve on February 12, 2024. Mathew came to my home to fix my furnace. He was at my home for about 45 mins. He went out a couple of times to his work truck on the phone. He came back in and showed me a part that went to my furnace and showed me a new part side by side. He said he was going to try this and hoped that it would fix the furnace. Five to ten minutes later Mathew came up from the basement and said that the part did not work and I needed a new furnace that would cost $4750 because I had a "crack" in my heat exchanger. He showed me the "crack" in the heat exchanger and a new furnace exactly like mine that he had recently put in. I said ok and they sent me the contract.

I thought that HomeServe sending a plumber on the weekend day that my sewer backed up was great--until he arrived 8 hours later and had no equipment (had to borrow it). I was then permanently attached to this plumber per HomeServe and it took him 4 days to arrive with the 2nd occurrence. When it was determined that my entire sewer line needed to be replaced, he said there was not room in my yard for trenchless repair (in truth, he did not have the equipment); I repeatedly asked HomeServe for a 2nd opinion (I even offered to pay for it!) but was told that if I wanted to use my benefit, I would have to use the original contractor they had sent.

Had 3 calls for hot water heater. Contract says fix or replace. They couldn't or wouldn't fix properly, and I should "just a new one, at my expense". They blamed a valve in bathtub. Nope. It was heater. Paid 1500 to replace. What a scam.

I've maintained 3 contracts. I decided to cancel my account and go with another company. Needed repairs, and other emergency issues, not covered: Boiler, Sewage back up, Pipe Burst. I will no longer use this company, a waste of time. I give them 0 stars,

I have never purchased a HomeServe warranty, yet somehow they were able to make monthly withdrawals from my bank, was assured 3 months ago that it would stop, currently still being debited every month.

I was conned into purchasing this warranty by Semco when I was purchasing my home last April. After being in the home and using things I found that the boiler was not working and I was told to turn it off by the local heating company. After they looked at it and determined it was bad and dangerous we had to spend 14,000.00 to have it replaced. I called Home Serve to come and look at it because I could not heat my home at all in November and they were trying for days to get one of their contractors to come help me.

I purchased the septic tank insurance. When I needed to replace my drain lines, HomeServe did not cover the repairs. They said they just cover the pipes until getting to the septic tank, but they don’t cover the septic tank itself nor the drain lines. I spent money for many years and when I needed it they denied my claim. They mislead people when they say that they cover the septic tank when they don’t.

Update to my review, A company spokesman contacted me and my service call was covered by the policy. Thank you HomeServe for helping resolve the problem. The rep was wery helpful and I have changed my mind-I will continue to use HomeServe!

I’ve paid for HomeServe coverage for the last several yrs, feeling confident that as described in the contract my home/electrical wiring interior and exterior was protected…JOKE’s on me! When I had an interior electrical wiring issue, the rep informed me they would NOT cover it, even though that’s exactly what I’d been paying for! Essentially, they will categorize your claim under one of the many things they claim it will not cover. DO NOT WASTE YOUR MONEY! They offer attractive monthly payments, promising coverage, luring you in…Easy money making for them, but when you need to utilize the coverage…they bail!

I have never had a warranty program impress me as HomeServe did in our recent gas line leak. The customer service was helpful, but we ran into issues finding the right contractor to do the job. The first company they sent out said they couldn't fix it, and the Homeserve customer service reps tried unsuccessfully to locate one of their providers who would be able to fix it in a reasonable amount of time. Once we were at a standstill and my faith in HomeServe was tested, I found my own contractor -- figuring the warranty program was a joke. Once job was completed, I submitted my documents and photos of the job to HomeServe and to my surprise, they reimbursed me and stood by their warranty of the gas line. I have never been more impressed with a warranty company. Would highly recommend to anyone at this point.

I can't even begin to register both my irritation/disappointment with Homeserve - please read on: Back in June of 2022, we signed up for their appliance repair program, and the person I spoke with (and I made sure to clarify it twice), indicated to me that if the appliance cannot be repaired (i.e. if a unit is too old to repair due to the value of the unit vs. repair costs), it would be replaced with another unit of equal or lesser value. Being senior citizens, this made us feel good because it definitely sounded a worthwhile investment and we signed up.

Description of complaint: Wed Nov 8... Called Insurance company to fix 1 outlet that went out in my sleep. He came out and said that that switch on the wall was bad and the electric outlet that had a wall light attached on it was bad. He did something in the breaker box (which he said was bad - and that is COVERED by the insurance per the electric company that read over the policy for me) and then all my lights in the bedroom and bathroom as well as other bedroom went out. He said he could not turn them on as it would cause a fire. He got an extension cord and ran it to my computer so I can have wifi. He said he had to come back and check the attic tomorrow.

I have insured my water line, sewer line, and hot water heater with HomeServe for several years. I noticed water standing in my front yard in my flower bed. I called HomeServe and filed a claim. The company representative came out to my house. He did not attempt to locate the leak. He informed me that he will need to set up a leak locator to come and determine the location of the leak. I waited a couple of days. No one came by or contacted me. I called the customer service for HomeServe. They advised me that the leak was under my concrete slab and it was not covered. I contacted a plumber.

Homeserve is unreliable and a rip off. This company takes my money via credit card and I can't have a repair person out for 10 days in an emergency in New York City where I am freezing due to a boiler breakdown and I am being fined by Housing for not having heat in the tenant apartment, I called for emergency service today 11/04/23 and was told someone would be out on 11/10/23 how is it possible for a company to charge for a a service they cannot provide. Shortage of employee is their excuse that's not my problem I pay you should provide. This is a SCAM.

Had my sewer line back up last Sunday to where it was coming up in my basement sinks and bathtub. Didn't have a choice but to call a local plumber outside of normal business hours to come clean out my lines before the problem persisted and so my family could use the water for daily needs. Called Homeserve the day after, they set up an appt for me for today to have one of their preferred plumbers come out to check the pipes. I already told the person on contacted me to set up the appt.

Updated on 11/08/2023: On Nov 6, 2023 the Home Serve representative offered a ridiculous low refund amount, and refused to negotiate a reasonable refund. Stating the reason being is that I paid on a yearly basis. The representative did not consider my 25 years as a customer with very few service calls. The representative also stated have If I had chosen to pay on a monthly basis, payments would have ended on the cancellation date with no additional fees, because I paid yearly they don’t refund. I would have saved $277.00 if paid.

Worst customer service and this company is a legit scam. They do not cover anything. We had a $10,000 repair on our sewer line and they covered $500. After several attempts to call, email and get in touch with them - they still have not responded.

Tried to be a customer but can never get a person to answer the phone... Try yourself.... Hold time after 40 minutes 3x I gave up wasted so much time. If this is how they treat me before I am a customer...imagine how after they get my money.

1. **Unfulfilled Service Requests:** We have submitted multiple service requests to Home Serve, and these have consistently been ignored or poorly managed. It appears that our requests were not honored, leaving our residents in discomfort and uncertainty.

I bought a home at an Auction. I asked for everything to be covered. They read the terms and conditions so fast and worded things like up to 10,000 in repairs and replacement...of parts. They do not replace and what they call parts is the parts they choose to repair and some are just simply not covered. I spent more time without A/c than I ever have with no home warranty.

Some years ago I purchased a sewer line insurance policy. Recently, my sewer line was clogged and backed up into the house. I hired a plumber to attempt to open the line with a snake and after a great deal of effort, he was successful. I contacted homeserve about the incident as I had a policy to cover this specific type of claim. Homeserve sent out a contractor who sent a camera down the line and videoed the roots that remained after the initial snaking that contributed to the clogging. Their contractor provided them a quote to remedy the issues with the line (a clay tile line) caused by the roots. They asked him for a second video which he provided. Apparently, they did not like his videos or quote to repair so they hired a second contractor to video the line.

These guys make sure I'm taken care of when I have a problem. They are professional and for someone like me that doesn't have a lot of money to spend on unexpected problems a savior. Thanks HomeServe for being there when I'm in a bad way....

HomeServe did a lot of work for me. They are very convenient. When I have a problem, they find somebody and they would come in the house and fix it ASAP. And when I call, they would say somebody would call within 24 hours, and that would be it. I had everything done in my house. Inside plumbing, outside plumbing. I had to get a new water tank. I just got a new heater. Customer service is perfect with them. They pick up and call right back whenever they say. They were quick on the response. I've been with HomeServe for 23 years, and they only increased their pay one time.

Whenever I have a problem, I would call HomeServe and they would sent someone out to repair what I needed to be repaired. I recently called them for a plumbing service and the tech who came out was very professional. They also covered everything on this repair.

It's been a pleasant experience. They've been helpful. I've filed a couple of claims for different plumbing issues. They've been able to take care of the problem.

I called HomeServe and told them my problem. The next day, the plumbers were out here. They unstopped my sink. Being down in the country, you can't get a plumber around here half of the time. You have to go to the next town. But they were on time and did what they needed to do.

The technician was able to solve the water heater problem in less than an hour. He was polite, friendly and knowledgeable with the issue. Customer service agent was fast in returning our call and giving us an appointment sooner. We are very happy to have this home warranty insurance. Thank you.

I contacted HomeServe regarding a bathroom plumbing problem. I explained I had a disabled adult child on dialysis and needed a plumber right away. HomeServe jumped on it! Within 15 minutes I knew a ticket had been issued and a local plumber was on his way! Brandin, from Lots Plumbing arrived quickly, did the job, cleaned up after himself all while explaining what he had done and to feel at ease about reaching out to him in the future. What a pleasant young man! So polite and professional! I will always recommend HomeServe to my friends, family and neighbors!

Called HomeServe for sewage backup in home. Approved Plumber rodded sewer line same day but it didn’t work so camera was HomeServe approved the next day. However, plumber charged me $250 for the camera service! Camera showed major plug which required sidewalk demo and sewer line digging and replacement. Speaking directly to HomeServe prior to work, the representative informed me that review and approval for the work would take 2-3 days. This was already after loss of toilet usage for 2 days! Was this not considered an Emergency?!! I told the plumber to pursue the work that day, which the plumber charged me $4500 in full.

The company that HomeServe dispatched to check out and install my hot water heater was great. As soon as I contacted HomeServe, the company was notified and contacted me immediately for an appointment. I was given a same day appointment and the tech was on time, friendly and completed the installation on the same day. I would definitely use them for another service.

After knowing that I had a water leak, I called HomeServe. They were very quick to respond and sent a plumber whose name was Alex. Alex was a very nice and friendly young man. After a little less than two hours and working in the hottest part of the day, Alex had my leak repaired. I will highly recommend HomeServe.

Getting a professional service technician is very difficult and it's even harder to qualify them. HomeServe makes it all easy. Anytime we call Homeserve the issue is taken care of and they stand behind their work. I'm a happy customer. I have various plans and some I've never used but peace of mind also has value.

On Friday 8/18/23 I noticed a leak from my A/C. at appx 1215 I got on the phone with HomeServe and was quickly referred for a local A/C technician. :45 minutes later I was contacted by Xtra Mile A/C repair. I was told that it wouldn't be until the 8/22 before a technician could come by. The woman on the phone then checked again and was able to send a technician in the area to my home the same day. At 3pm Navarro with Xtra Mile arrived and within in :30 minutes made the repair, cleaned his mess and was on his way. I was more than pleased to have an issue that occurred mid day on a Friday resolved the same day. Thank you HomeServe.

The Plumbing Department is very poor. They kept giving me runaround and did not give me a good reason on my contract service. It was very poor. Still no respond on anything and no answer. I'm disappointed and unhappy with the company overall. Did not get my work done.

I had blockage in the main sewer line. I was unable to find my HomeServe forms and had a plumber remove roots blockage in main sewer pipe. After finding the form from HomeServe & called them about the situation I was told NO Reimbursement was allowed.

I had a couple drains that were not working properly. They cleaned them out perfectly and to my satisfaction. The fellas were on time, courteous and efficient. Didn’t waste time…Did their job and left a happy homeowner behind. I am extremely happy with the job they did. Would recommend highly.

Came and fix about 2-3 weeks ago. Broke down again. Won't come and fix again. Took 4-5 days to settle for a price, only their price. I didn't have a word to say about price, tried to but they would not listen. Going to cost me double what they gave me between new microwave and installation. I have 6-8 plans with Home Serve and truly disappointed in their claims department. I recommend Home Serve to everyone I know who needs a plan, never again and will tell all to cancel, not what you advertise. Try thinking of cancelling all and going to a company that truly cares and does the right thing.

HomeServe might be good to a homeowner but from a business standpoint, they are not a great company to assist. If you are a plumbing, HVAC business or anything like it, I would not recommend doing business. They don't respond to emails or calls and then they refuse to pay anything due for services throwing every excuse in the book your way. They claim there is a 90 day policy when it comes to payments and then refuse to answer anyone reaching out for payment. They are dishonest with customers as far as sending a tech out for appointments. They tell their customers that companies have accepted service appointments before we even respond to anything as far as availability goes. Which causes customers to call in, confused as to why no one called them or showed up.

I had two very experienced companies to come out, Problem was diagnosed instantly and it didn't take long to unclog, They also got back with me to schedule very quickly. I would recommend Home Serve service. Very professional companies to work with and I am very satisfied. I had indoor plumbing contract.

Your staff is very courteous but your problem with contractors is NOT my concern. You should alleviate it at your level not mine and you should advise your customers of any contractor change ASAP and not let the customer check on contractor and not be involved in your or their obligations.

Homeserve's service has been good, and it gives me peace of mind that if something breaks, they come and fix it. They do the right thing when they come, and the repair people are cooperative and keep me abreast. Every year, they come to inspect the heat in the winter. Last week, the sewer was backed up and the guy unclogged it. He was friendly and good.

I called Homeserve last Wednesday afternoon and on Thursday morning, there was a plumber here. By 12:00, it was completed. I was very satisfied.

I was pleased with Around the Clock. They did a decent job. But the other company I had before them, I complained and filed a complaint, but it fell on deaf ears with HomeServe and Prime Plumbing. When I called for this recent plumbing, I specifically said to them, "I do not want Prime. Can you tell me if y'all are sending Prime out?" The rep said, "We can't tell you who we're sending, but I can tell you it's not Prime Plumbing." I should know who's coming to my house. I'm paying for the service.

When we have a claim, we call up the insurance and tell them that we have a problem and what area it is. They look up our insurance to be sure we have it and then they tell us that they will call someone to get in contact with us as soon as possible. We had a problem in the front yard a couple of weeks ago with our water service line leaking and within an hour, a plumber called and said they were on their way. It's usually pretty prompt, especially if it's something serious. The contractor comes and looks at the issue, and then they call up the HomeServe and tell them what they found and how much it is and what they would need to do. All of that is going on with them rather than us. Then they come and tell us that we've been approved to get this done.

I'm very happy with HomeServe's service. The contractor came when they said they would, cleared the problem up, and everything was fine. The guy was very politem, confident and good service.

It's been a good experience with HomeServe. I just call the toll-free number and tell them what the problem is and they either tell me it's covered or not. If it's covered, they arrange for a plumber to come out and make the repair. They give me the name of the contractor that'll be contacting me. The techs have been very good. We've had some very difficult issues that they had to resolve and they took care of them. The most recent repair was a stoppage in my kitchen sink. They worked until it was freed or unclogged. I've recommended HomeServe to several family members.

I always get great service when I need it. They're taking care of everything. The first rep made a mistake with something but the third person I talked to was great. The techs were here but the work is not done. It's more of a problem than I thought. The guys who were here are giving all the info to their boss who is gonna get in contact with HomeServe.

The man that came for my claim was very professional. He did a great job and I was very pleased. It went very well. I'm not crazy about the rate hikes by HomeServe every year. They're pretty expensive. But other than that, it's been okay. They're very responsive.

The techs came out twice. One was for the water heater and the other one was for the plumbing yesterday and all of them are done. They did good and I’m happy with it.

My HomeServe experience has been terrible. They put the paperwork on my claim down for a refrigerator, and it's supposed to be for my washer. The tech came out yesterday and come to find out the paperwork that he had in his hand said for refrigerator. So, he had to go back and order the part possibly tomorrow. Furthermore, my dishwasher has been out and they told us it wasn't covered. They told me this twice. My wife called today and got it confirmed that it is covered. So all this time, we've been without our dishwasher, but being charged for that part of the appliance coverage, but they weren't covering it.

We've been having problems with the sewer line, and HonmeServe took care of it. Every time it rains, we would have issues so they send techs out who have been very friendly and professional. However, the electrician for outside, for some reason, didn't come every time I called. I took two days off and I was very annoyed with that. They kept saying they were coming, but at the day of they called me and said, “I'm outside.” But I was not home. Other than that, when we call an emergency, HomeServe calls us same day. If not, the next day.

We had a gas leak which is really scary. We have HomeServe on our center point gas service. Jullian came initially for the inspection and Rodolfo finished the work. He was excellent. So glad they serviced us.

HomeServe pretty much use the same plumber and the name is Roto-Rooter. The service is good though the price is always more than what wish I had to pay.

I called with plenty of time before they closed. It kept me in the queue for 1:40 before I finally hung up. Called back and of course closed. This company charged me 3x without my permission. Super pi$$ed!

We have a sewer line coverage agreement with HomeServe paid through our electric bill. On Sunday morning we woke up to sewage overflowing in our home. We immediately called HomeServe. Someone came out on Monday afternoon and couldn't find the clog. On Wednesday afternoon another company came out, put a camera down the external sewage line and found a broken pipe 4 feet in front of our home. They reported the problem to HomeServe and HomeServe told us in 24 hours we'd have approval to begin work. Once we received HomeServe's approval, we'd have to additionally get a permit from VDot.

Anytime we’ve had to call they get someone to our house to fix the problem right away. The vendors are always very nice and accommodating. Would highly recommend this insurance, because you never know when something is going to go wrong, every time we have needed to use this it has been on a weekend!

My electric outlet for the refrigerator in my attached garage lost power. I called Homeserve, they had an electrician out the same day, with in a few minutes he had it repaired. The technician was scheduled immediately, and arrived punctually, he knew exactly what he needed to do to return the electric outlet to full capacity, he made the repair, and thanked me for the clean, accessible work space.

The plumber arrived to address the problem and states the leak appears to be coming from the faucet and needs to be replaced. He observed this w/ cell phone light. He left. I turned off water to lines and hot water dripping out of valve. A call placed back to HomeServe and asked for him to come back as he never shut the water off. Customer service took complaint info and had to call us back. She said upper management agreed with plumber's findings and they were not sending a second opinion plumber or anyone back to the home.

The person answering the phone was great. The KJett plumber was great; however, there needs to be a quicker response for weekend issues instead of having to wait until Monday for someone to be dispatched. Having to wait until Monday for a service call when the problem was discovered and reported on Saturday was nerve wracking as a homeowner. Maybe an emergency repair line would be helpful or additional contracted service providers.

Employee was very respectful, did the job in a timely fashion. I believe he’s a true asset to the HomeServe company. Really I’m very glad that I have a contract with Homeserve. Every time I use their employees I need someone they come in. They do a very prompt and respectful job. Can’t wait for Homeserve to expand his services to appliances within our homes here in New York City.

When using the air conditioner and x-box together the circuit breaker would trip. The HomeServe professional electrician checked and adjusted the voltage which now works perfectly.. With the outdoor temperatures reaching over 90 degrees it is very important to keep the indoor temperature comfortable. I am an elderly person and HomeServe has helped me with all the problems of keeping up with my house by sending me excellent professional help.

I had a clogged pipe. In order to get to the trap, he had to move some boxes, he did that without incident, after the clog was cleared, he happily neatly returned the boxes. Most important he quickly fixed the original problem. He showed up promptly and was respectful.

Please let his company know how well he did. He was very helpful and answered all of my questions I had. Very kind and very knowledgeable in his job. I love how quickly Homeserve was able to get someone out here to assist us. It was an emergency and he came the same day.

The first plumber came and did not diagnose the problem. Then Danhaurer was sent and found the problem and fixed the pipe from the washer machine. The process took a day longer than it should have taken. Was told by a HomeServe rep that we were sent a copy of our contract on 7/9/23 and by today, 7/28/ 23 we have NOT received it????

Bathroom sink wasn’t draining due to something clogging it. I had use Drano and it did not help it any so I called a plumber.. My call was answered in a timely fashion. Plumber fix the problem immediately. Was very courteous. The drain was clogged due to hair problems! He cleaned up after himself, and did not leave a message anywhere.

The contractor came out and snaked the drain for tree roots. The issue was resolved that day. The claims process with HomeServe has been pretty pain-free and seamless for the most part. There had been times when we had an idea that the contractor was gonna be here and we should get a phone call. But we didn't get the phone call. They just showed up. But other than that, it's been pretty good.

The repair people came to check my air conditioning unit because that's where I thought the water was coming from. It turned out that it was coming from the sink line in the house. I got the insurance with HomeServe with the plumbing, so they sent the plumbers. From my deduction, we figured out what it was and they fixed it. They told me that I had to pay 1,800 to change the line where it was bad, but it wound up that the whole thing wasn't bad, so they only charged me 1,000. However, I used up all of what I'm allotted for the year. I had the regular plumber come first to try to snake the sink, then they came with the camera to do the job. All in all, they came when they said they were coming and it was good. It could have been a little better if I didn't have to pay the 1,000, but out of pocket, I saved money, so it was worth it.

I called and spoke to HomeServe and inquired in reference to their product, and I was satisfied with what they told me. They were very cooperative and positive. If I was to call them to verify what type of coverage I got, they would explain it to me, and inform me if I'm covered for a specific type of work. They're very good, responsible, and timely. Also, I'm very comfortable with the contractors. Go ahead and sign up.

HomeServe has been very prompt and they've been way better than a lot of other home warranties out there. I just wish they covered a little bit more because I'm juggling two home warranties now. But they are the first that I call. I've had a few emergency situations with my air conditioner and some of the contractors that they contract to have come out on their day off. Our most recent repair was for my air conditioner which was low on Freon. The company sent out had to be the most informative company I've ever encountered, so I learned a whole lot in what I need to do going forward.

When I submitted a claim to HomeServe, it took me some time. They kept having different people contact me and the person came over and scared the hell out of me when they tore the whole yard up. But Elite Plumbing came and they were very professional. They did a very good job and they were in and out. They told me what the problem was and what they were gonna do. They put everything back. Having this protection is ideal. A homeowner would be crazy not to have it. It worked very well for me.

HomeServe's website is simple and easy to navigate. I used their service once for indoor plumbing and that was very easy. The people that came out were very knowledgeable. I was dealing with a clogged commode and the tech came right in, fixed it, and was gone. It was the quickest appointment ever. HomeServe is worth the investment.

The repairman was clear, concise, very polite, clean and explained everything he did and taught us better how to use the system. He even remembered when he served our furnace so when we should replace the filter. We were glad to see him again.

HomeServe is a great company to have for our home pipe’s repairs. Excellent professional workers. I recommend Homeserve to everyone. Courteous and very timely. I was relieved to know that all my home repairs were covered. Every homeowner needs to have this service with Homeserve. You cannot go wrong. Absolutely hassle free. There’s no gimmicks with Homeserve by your side.

I had a very bad experience with the service from the contractor that HomeServe sent out. They sent me someone and told him, "We don't live in the building. Once you're there, call me half hour before you get there and I will make sure we have someone to open for you." When he came in, the guy had an attitude and he didn't wanna wait. He didn't give me enough time. I said at least half an hour before he came in. His time was supposed to be from 1:00 to 5:00 and he showed up 15 minutes before 1:00. Once he called me, I had to be there within half an hour. I told him that I was gonna send someone ASAP. But 10 minutes later, he called me and said that he was leaving. I told him that I was sending someone on the way but he left and he didn't answer the phone.

I first signed up for HomeServe services many years ago, and will continue to do so for more years to come. I have never been disappointed with their response time for service. And, everyone that I've ever dealt with from the company were always courteous and professional. I highly recommend HomeServe!

My initial call the person I spoke with was very knowledgeable and I got a call back in less than 5 minutes to schedule my service call. I’ve had this service for a few years and I make at least one or two calls a year and I am pleased with the service I get and the professional HomeServe staff and yes I would recommend to a friend.

Stott Plumbing and Zach were awesome in checking our main line and sprinkler main. He secured the sprinkler valve and was done. Our bill will now be back to normal. Salt Lake Coty Public Utilities were very helpful and friendly as well. Please pass our thanks to Stott Plumbing. Thank you.

I called Home Serve and they had a Plummer call me within 5 minutes but they couldn’t send anyone until Monday (now Friday afternoon). I called back and another company call within 2 min and had someone on the way then I got text telling me they had cancelled the appointment with the other service. Same type service I got last year when that hot water heater had to be replaced.

Immediately responded to call. Person was professional and reassuring that he would be able to address the problem and kept us abreast of the issue and what would be required to resolve the leak. After he finished he explained what he did and should be done if there were any concerns, including the warranty. Left with a smile and wished us the best. There has not been any issues or concerns. Oh, and he cleaned up his “mess” from the repair! Couldn’t ask for more‼️

My AC was not working when I woke up on Saturday (July 15). I called HomeServe and an electrician was sent on Sunday (July 16). He was able to get the Pushmatic inserted again. (I had tried before I called but did not have enough strength.). The AC still would not work so I called HomeServe again on Sunday to have a technician sent. Bob from Hillard Plumbing & Heating responded and came out on Monday (July 17) - once in the morning (worked on scorched parts in furnace area on second floor in bathroom) and again in the afternoon with parts he needed but did not have in the morning.

Job was done with professionalism & neatness within 2 hrs of call-in. Manny has been to our residence several times with the same courtesy & completion of jobs. I would recommend HomeServe to anyone who wants a job well done within a reasonable time span. Their fees for interior & exterior services are also reasonable.

The service tech was phenomenal and made the whole repair process easy and painless. The communication was clear, fast, and great. Home Serve is an awesome company to work with. We will work with the company again and will purchase more services through Home Serve! Thank you for being there when needed.

Returned from out of town to a backed up sewer and waste in the basement, every time we flushed or ran water it went onto the basement floor. The problem was discovered on Monday 7/3/23, I called and you all didn’t find it necessary to send a plumber out until 7/6/23 despite my family not being able to use the plumbing in the house and the smell. I called and made a fuss and the best you all could do was send someone on 7/5/2023. Plumbing companies have 24 hour service including holidays. Obviously Homeserve didn’t want to pay the extra expense to send someone at night or the holiday despite the nature of the problem which I considered an emergency.

I found a few leaks in my basement. So I have got on my app to make the call. Home Serve was on it. I had got a call from the plumbers to come and fix it that day. Fantastic program. Do a survey, after work performed. Love it. Get on the program with HomeServe.

HomeServe has been treating me well. Every time I need some service done with them, the service always gets completed excellently. The AC unit needed to be charged up and after it got charged, the fan was constantly running. The techs made sure everything got done correctly. They took about three tries to get everything right. But I can understand, because he was dealing with the AC fans, and those are complicated. HomeServe is the best. I wouldn't trade them for anybody. I always recommend HomeServe to everybody. They ask me about who I have and I tell them I got HomeServe. My daughter was telling me to look at other places. She got another company and every time they come out, she has to pay. I said she better get HomeServe, because I never have to pay with them and I love it. I told her to sign up with them and she told me to give her the number.

It's very easy to submit a claim. I can make a phone call and within 24 hours, there's usually someone at my home to fix the issue. I've had two contractors come out. They were efficient and competent. They did what they were supposed to do.

I like being able to get things done with HomeServe. If emergencies arise, we’d call them and they usually come right away.

My claim was given the best treatment possible. The line was replaced the next day and the trench was covered with new sod the next day after that. I am completely satisfied with Homeserve's service. I will continue with their coverage for the future. They have shown me that they care for their customers.

So a bad experience made better with good customer service. Contacted HomeServe with a plumbing issue. A plumbing company was scheduled to come look/fix. The Plumbing company was terrible. Not professional. Not helpful. Was glad that they only spent 15 minutes. They left without telling me they were going. I hired my own plumber, paid for out of pocket. After leaving a bad review, HomeServe reached out to ask what went wrong. Short story is they took my invoice from the second plumbers and reimbursed all of it. Got the check Fed Ex the same week I submitted the invoice. I was ready to find a new home warranty company. Good customer service has changed my mind. Well done HomeServe.

Denille ** was the technician who replaced my hot water tank. The replacement tank had a hole at the bottom and he had to drain the new tank and he went and got another tank and installed it. I was very grateful and appreciative for his commitment to making sure the job was completed properly.

Overall Homeserve is a great service for a homeowner to invest in. However, some of the reps are not always familiar which the details of each plan and can give misleading information as to what is covered and what is not. Make sure you read your plan and be as informed as the representatives.

Upon inspection, my exterior sewerage line was found to have a crack in it. I called HomeServe and was able to get an appointment booked for a Wednesday inspection and the plumbing company had all of it completed by Thursday. I recommend homeserve for fast, reliable, and communicative customer service.

Blockage, the rep came out and was very good and fixed the problem but only temporarily because his company did not have the correct equipment. He said the problem will come back soon, the rep worked very hard to help stop the blockage and when he finished did a good job of cleaning up.

We have been with HomeServe for at least 6-7 years now. Excellent service. Not let us down so far. They have sent a technician within 24 hours. Keep it up Homeserve. We have also told them the companies we don’t want to work with from their database due to poor experience and they are very accommodating.

My original plumber tried to flush the hot water heater. He said he could not do it because as he turned the valve screw, water spurted out of the valve. I called HomeServe. Their plumber returned my call immediately and was on site 1 1/2 hours later. His action was to quickly open the valve screw all the way quickly. Voila, the water came out the spigot as it should. He applied a small pump to speed up the process of draining the tank. I asked him to replace the faulty valve which he did with a quick trip to Home Depot for a new valve and within an hour I had a new valve and the tank was refilling. All around a great experience with HomeServe.

Very respectful, super easy experience. It was easy to trust when I had an issue with my plumbing. It did take a bit longer than I had expected however when they gotten here everything was settle and I has enjoyed what they has to offer. Only issue was the length of appointment, takes a bit too long, but overall it was fine.

I called, they send someone, they didn't have the tools, then I had to bring my own plumber and fix the issue. I paid him $600 and worked myself to fix the issue. Not the best experience from Homeserve. It sucks!

One day after I requested check on call, The service person came to my house to check and fixed it. The work is well done. The worker is very professional and nice. We are pleased to select Homeserve service. Because the house is little old, it is already our second time to request. I want to so far so good.

I have had two plumbing calls, this company never finds a plumber in my area so I have to get the plumber. They speak to the plumber and set up the appointment for repairs. The plumbers jump through all of the required hoops to get paid but HomeServe by SWEPCO never pays. I have to call numerous times and sit on hold so the plumbers can get paid. The first time I had to have them send me the check so I could ensure they are paid. The second time I still haven’t gotten them to pay yet. Corporate for SWEPCO (American Electric) is my last alternative. Don’t waste your money or time on Homeserve!!!

I have only THREE WORDS for your customer service representatives. TERRIBLE!!! UNPROFESSIONAL!!! UNCARING!!! Your hired Contracts for the repair work: NOT DEPENDABLE!!! INEXPERIENCE!!! SORRY!!! I don't understand how HomeServe has been in business this long. Because you all have failed your customer within the year since I joined. I would surely not.. Definitely not... Recommend anyone for HomeServe Services, I'm very unhappy!!! With your workers.

Our meter is 100 yards from my house, and it goes all the way down to the end of the neighborhood. The PVC pipe kept breaking on our neighbor's and twice on ours. We didn't have HomeServe at that time. We had to get with the Water Works Board and negotiate something for the water bills. Recently, HomeServe took care of that for us and our neighbors. Their contractor came and replaced some of the pipes outside that had busted. The rooter had initially unstopped it then they came back and put the camera down. They verified where the stoppage was. I was a little bit confused because when I called, someone called and was talking about something else. But we got that taken care of. They came out there, got down, dug it up and had it repaired in less than the full day that they said they were gonna need.

I called HomeServe and told them I wanted to take the coverage and set up my payment plan. They thought that I called and didn't have coverage initially. Even though my phone number is on account, they didn't ask who I was or why I called. That was confusing. But the contractor was out within an hour. What they did didn't solve my problem. And I had to pay for an interior. They came out because we thought it was an exterior problem. They worked on the exterior, determined that that wasn't the issue, and worked on the interior. And I had to pay for that. But it was a great experience. And I'm glad we have the coverage.

Purchasing our coverage from HomeServe is one of the best decisions we've ever made. Within 24 hours of the call, a plumber was dispatched to our home. He was polite, professional, and quickly took care of the clog in our kitchen drain. We were kept informed of the status of our service request every step of the way. Thank you for the prompt and complete response!

I'm having a problem with the plumbing businesses that HomeServe sent out because they're not doing a good job. When they came out, they told me that they cleared out a pipe that I had a clog in. But what they did is jerry-rigged the pipe. It came right out of the ground and they made a hole in my other pipe on the bottom. Now, I'm having all kinds of issues. I'm getting dirt up through my commodes and everything and all the waste is going into the dirt. All they do is come and unclog it, but they're leaving me with a bigger issue. They hammered things and then they told me who put all the stuff in. It was there a company that did it.

I like having HomeServe. I wouldn't trade them because I’ve been with them so long. They need to reimburse me some money back, but they haven't. Nobody called me. But when an emergency comes up, I would call and they send somebody. I used to have the same man that do my plumbing. He's slow, but he's good. The last time they sent out a contractor, it was for my bathroom. It went okay. The tech stayed out here until he got it right. He said he would like to finish it. He resolved it. I do need a few more light fixtures. And that’s what I’m waiting on. I can try to wait as long as I can. But I don't want them to think I would just call and call.

There were some things I talked to HomeServe's rep that by that time it was approaching 6 o'clock on a Friday. And I had a couple of things on my bucket list. I said, "Can y'all do this?" He said, "Yes. And it'd be under your contract.” I said, "Let us get settled from the other things we're going through. The in and out of towns and schedules, and we'll get back with y'all." But I would like to have him do the work. HomeServe's rates are very modest. But even if they were more, I would keep my service where it is. Because inside electrical things always go out. And that's not something I'm trained to do.

I was told I had a gas leak by So Cal Gas Company. I called a drain expert and they told me that I needed 6,500 in work done to fix the problem. I remembered that I had a warranty with Home Serve and called them. Marty came out and found the problem and fixed it for me. He was fast, efficient and wonderful! He saved me thousands of dollars on a repair! I will forever be grateful to Home Serve... They are wonderful! I recommend them 100%.

When my trap broke and water was going into my basement, HomeServe had KNS Plumbing come out. It took a couple of days, but it was quick. I didn't have any issues with it. KNS Plumbing was great. Having a home warranty, I don't have to pay thousands of dollars if something like that happens.

We had a problem with our basement floor drain. The one going out to the street, called and they sent someone within hours. We had company at the time. We hardly even knew they were here. Very good service. Will keep recommending your company whenever we can. Thank you for your quick response. A job well done. Hope we don't have this problem again but probably will. Glad we can such good service. Thanks to the guys doing all the hard work, great job.

The tech was punctual, courteous, very knowledgeable. Went above and beyond as always they to make sure my service experience was great. They solved the problem and had my system back up and running in less than an hour. I will definitely use them again. This was the best decisions that we made getting HomeServe.

I called in to request access to the documentation regarding the work completed for my claim. First Alex asked "why" I needed such documents, and then he shared that it was not an option. Unfortunately, this does not sit well with me, as It is documentation of work/services completed for my home! Because I am a paying client of HomeServe for my home warranty needs I should have access to such documents for record keeping for any claims reported and/or services provided. Despite whether or not the services were completed by an outsourced business, HomeServe has the responsibility of sharing any documentation regarding my account, services rendered, and information of any kind for my property from the onset of my account.

My water heater pilot light kept blowing out, Stott Plumbing came out and although it was a model that is no longer manufactured found replacement parts and took care of me. I've had Stott Plumbing take care of plumbing at my home for the past 10 years, and they've always done a great job. So very grateful for your service. Thank you!!

I called HomeServe for a main drain leakage problem. They set up the appointment for the next day, that was good. The next day the service tech came and snaked my drain and told me they have to get an approval for a camera inspection. Well I haven't heard anything from anyone. Is it my responsibility to contact them to make sure everything keeps moving forward.

I have paid for water heater replacement warranty for years with this company. I have now had a claim. The maximum payment amount of the policy is only $1100. They sent a plumbing company out and said it would cost me almost $1500 out of pocket. I have shopped around and found a better price for the water heater and plumbing services. It is costing less than what it would have with the warranty. Buyer beware, this policy does not cover what you need. The only thing they are good at is taking your money.

I have a lot of their help for my old house!!! NY homes are so old and pipes are old. So everything is damaged in winter. They help me with a lot of repairs on time. Will definitely recommend to any homeowner who wants to protect their property.

When we first contracted with HomeServe they were a valuable asset to our portfolio, very responsive, professional results and affordable. I've been with them long enough to have noticed the change, and not for the better. I shared my needs and concerns, no response. I was offered better plans that would support my needs, when I called to cancel a few contracts, with 10+ years. As for the service pros, after HomeServe business methods changed I noticed the service techs wanted to replace things that were fixable.

Our toilet backed up so I called HomeServe to Send out a plumber. Plumber arrived in a few hours and it turned out to be more than a clogged toilet. The sewer line was clogged. The plumbers were able to blast the clog to get things flowing again. They were professional, informative and efficient! Highly recommend HomeServe for your home warranty!

I reached out to HomeServe because I had two three-way light switches that weren’t working properly, and two outdoor lights that needed to be replaced. A licensed electrician named Cameron came and did a first rate job! Cameron was extremely knowledgeable, helpful, professional, and likable. I couldn’t give a higher rating to HomeServe and their representative, Cameron.

I purchased the water heater warranty about 7yrs ago. With this warranty I was guaranteed both water heaters in my home were covered. I had one water heater replaced in 2021 and last week other water heater went. I called Homeserve and they told me they already replaced one water heater and they won't replace the other one. When I got a call 7yrs ago from a sales person she promised both were covered. I'm so upset that Homeserve doesn't live up to their work and I was told to read the fine print. So now I cancelled my water heater warranty and I suggest if you have 2 water heaters you cancel yours too. Don't trust Homeserve. I know I don't. Please read the fine print or just don't use Homeserve. They got me. I don't want them to get you.

I called HomeServe on Thursday because of water standing in my yard. On Friday just after noon, a plumber and his assistant arrived. In little more than an hour, they had identified and repaired the problem. Both were friendly and very professional. I couldn’t be happier about this experience, and I purchased coverage for more services as a result. I highly recommend HomeServe.

Very professional and courteous individuals came in my home and meet the needs of the job. They solved my problem and did the job In a timely fashion. Thanks for everything. I would recommend Homeserve to all my friends and family. They sent a company to my home that I could trust to get the job done.

When I called the first agent, she just put me on a regular schedule. When I called back and spoke to another customer representative, she was right on it, she realized that it was an emergency, and that I did not need to wait and I really appreciate it. They sent someone right out and the pipes were fix the very next day. The company they sent was absolutely the best and their customer service was outstanding. They explained everything they were going to do and they told me where the possible leak with that, I appreciate their service .

We had issues with plumbing. We called the HomeServe number, and they made an appointment with the plumber to come to the house and take care of the issue. The plumber then made an appointment with me to come by. It didn't take long for the plumber to get into the house. They were professional. They did a good job. Overall, HomeServe responds when we've had issues.

My old house (1926) is on an acre lot and the drain has a 150 distance to the street connection which is questionable. The technician was diligent and ran the snake all the way to the street. This is a continuing problem with no cure except to be cleaned when it slows and gurgles in the lower bathroom. Thank You for your service.

I'm still in the process of working with HomeServe. They took care of my first issue but something else just developed. My sewer line backed up last Friday and the company they called came Friday. They came back on Saturday and again on Sunday and took care of the issue. It was caused by feminine products that were being flushed down by my tenants upstairs. Today, I got a voicemail message and they said they were at my house and they stuck a camera in the pothole where the manhole is. They said the sewer main lateral was broken and that someone had to be on the ground by Tuesday. If not, they're gonna send somebody and bill me for it.

I had a leak in the pipes in my basement and they came and fixed it. They were quick to come out. They tightened the valves on the faucets. They were very friendly, nice and professional.

With HomeServe, I don't have to pay for the services sometimes and they just come out and I can get it fixed within one or two days. The service is pretty great. I like it. They come right on time when they say they're gonna come out and do their service. I had a waterline leak recently and they had to put another line in. The tech was very friendly, and understanding, and HomeServe covered everything.

I sent in a claim when the floor drain was backing up. The contractor came out and snaked it out. HomeServe was very customer-helpful and respectful. They got an appointment and someone out, and the guy took care of it. Everything has been working fine.

I initially started off with HomeServe with just the indoor plumbing piece and then, I added additional services. When I submit a claim, I just call and I tell them what the problem is. The reps will ask me some questions like the location. Then, they’ll tell me that they'll put the claim in and someone will get back to me. They usually get back to me the same day and almost every time that I've had to use them, I've had somebody out the same day. The contractors are fine and know what they're doing.

From the initial call made to HomeServe to completion and resolution, the customer service and communication was exceptional. A real person answers the phone and after taking down all your information about your problem they call their local providers. Dispatch from the local provider calls and sets up a time to come over. The workers get started and informed me every step of the way what the problem was and what they needed to do to fix it. A broken pipe caused the mini geyser in my front flower bed. After fixing it I had no running water due to dirt and mud clogging up a pressure release valve. I was very thankful to have this service!

Making a claim with HomeServe has been very easy. I call them. They have the people call me back the same day to schedule an appointment. The techs have been very courteous, respectful, nice, helpful and straight to business. I would refer them to everybody.

I've been with HomeServe for couple of years and my experience has been very good. I called in to submit a request and it was easy. The techs were courteous, knowledgeable, and solved the problem. A recent issue I had was with a clogged drain. The techs were there about an hour.

They have always recommended a service that was prompt and professional and when necessary they reached out to other service providers that was very efficient. I deeply appreciate dealing with HomeServe and they do have a very high recommendation from us. Again they were very prompt, immediate and professional and made me feel like they wanted to help.

I've been dealing with HomeServe for years and I have several of their plans. It is like extra security insurance and I don't worry because if something happens. It covers so much and I like that. That was why I signed up. It was what I was looking for. Any time I’ve had to use HomeServe, they took care of business. In a few days, they'll have someone contact me. They have people they send but I can also pick my own. A lot of times, I'll choose my own contractors. If you can afford this home warranty, get it because it’s protection. My experience with them has been pretty good.

I did claims for the heating, the cooling, indoor plumbing, and an outdoor water line. I had those on my bill every month. HomeServe is very, very convenient. Sometimes, I forget I have it. I had an issue with the plumbing in the shower. It was backed up. The contractor came that same day and they unclogged it for me. I almost kicked myself because I almost called the regular plumber and I forgot that I have HomeServe. But they always come through. When I first got them, my account wasn't created, so the policy didn't kick in right away. But I had a big leak in my external water line, and they still were able to help me. They still fast-tracked it.

We had to have plumbers come back three times to fix a leak that was underneath the sink. When one plumber left, it was still leaking. The faucet had to be replaced. I had to pay for that and the labor for the guy that installed it. The contractors were okay. They were curious. They took their time. They did the best they could.

HomeServe sent out plumbing contractor to evaluate problem. Contractor was very quick to determine problem. They were very professional, courteous and kept me informed throughout process. The cleaned up everything.. Did not cost be a penny.. So glad I had warranty, saved me thousands of dollars! Job complete...Very happy customer.

I specifically asked my warranty service and service mechanical personally at least 3X not to discuss any work that needs to be done with the Tennant; only to have the technician give the Tennant all the information as I requested not to be given and was assured that "we don't do that." which created a problem between my Tennant and myself. Service has been completed and I still have not received anything from service mechanical via phone nor email. I had to call my warranty company to get the status.

I have 2 water lines and meters. One is for drinking water and the other is for our underground sprinkler system. I noted that our sprinkler meter was showing water flow, even when the system was off. Your crew determined that I had a leaking sprinkler valve and helped me to determine which one. I had it repaired and expect to save a lot of water.

Home Serve sent my request to K & S Plumbing. The technician made sure that I knew he was sent from Home Serve. He was polite, thorough and knowledgeable; he was also very friendly. He cleaned up behind himself and checked to make sure everything was working properly before leaving. I would use the same person again with the company that my service request was referred to.

I have a long standing insurance policy with Service Line Warranty of America, covering both sewer and water issues. When trying to call to actually *use* this policy, I’m instead told it’s being serviced by “HomeServe”, something I’ve never heard from. Much worse, despite TWO plumbers confirming an issue with my line, including one referred to me by the insurance provider, I’m told that I cannot actually use this policy as - hey, stupid me- I had it cleared to remove the raw sewage seeping up into my home because nobody from the insurance company would answer the phone or help me.

This story starts on 6 Jun at 9:18 am with the initial report that my freezer was no longer freezing. I still hadn't heard anything from anyone and called back at 3:26 pm - went from "Charlie" to Angela to Roslyn to unknown male to disconnected. Re-Called to "Charlie" to Teresa who said the request for warranty service was still in the pipeline, but she called it up and got the request referred to a service provider. Very impressed when Teresa called me back saying the first service provider rejected the request and it was being sent to another provider with 24-48 call back. Service provider called & service was set for the next day.

Main water valve outside home was leaking, called Homeserve and they sent Xtra Mile Plumbing and did a horrible job, they sent a second company today and the job was even worse. Now it's a major leak.

I had claims to HomeServe with the utility and the AC. The first one was reasonable, but I want to cancel the air conditioner claim. It’s been a while and I haven’t seen any contractors. My husband found someone else to take care of the AC. Other than that, the service is convenient when you need it, without having to go through so much as we once did before. So, I like the service now.

I've been with HomeServe for many years and they come and they do what I need them to do. I'm a single homeowner and I don't have someone handy to fix the problem for me right then and there. It works out for me. I have every plan that they have just in case. I pay $175 a month for all the plans that I have and even the home equipment plan is no longer valid, I was grandfathered into it. I'm grateful for that. Recently, something was wrong with my washing machine and they came and fixed it. I really liked the tech. When he came the first time, he assessed the situation and told me that one of my pipes was clogged and he placed the order. The only thing I didn't like was I was told that they would follow up with me but I had to call HomeServe to find out whether or not the pipe was ordered. The pipe came in and they gave me the number to call Bing back so that they could schedule to have somebody.

It started off wrong when I called for service on my hvac system .. I was paying for 2 systems.. Found out power company had cancel my contract 'cause they thought was duplicate.. I was not aware they could do that.. I called a week ago for service. My plan was added back no problem. The tech Dave came the next day. He was great and very informative. My ac was not working previously and I paid 1000.00 for a capacitor and I was told it was fixed. Dave told me the tech should have change the evap coil at that time as well. That’s why my r22 leaked out. I was not told that before. I was told it was fixed before. He said I can get an evap coil and r22 or a new system.

They are THE BEST. They were on time for appointment. Very professional. Quick to find the problem and repair, and gave us tips how to prevent it from happening in the future. I will be using them in the future as well.

Very pleased with service. Tech was courteous and informative. I would recommend them to others. Tech was on time and performed professional work and left work area clean and neat. I would use their company again. Please relay my comments to the service company.

Home Serve very prompt in sending someone to take of my problem. They always send very personable and professional people. I have been with home serve for years. Not a bad experience yet coverage prices are very reasonable. I would recommend any homeowner to look into a coverage with home serve. Had problem with my bathroom drain being clogged. Didn’t work well on first try. Home serve sent some right back out. Sink working better than ever.

I would rate this service a big ZERO if that was an option, as I have been paying for this service for some time now and I canceled this service as of June 1st. Looking to cancel all of my contracts with HomeServe as I am truly disappointed. It's difficult to get anyone to speak to nor did anyone call me back as to why no service was performed. Highly disappointed with this company.

All of my every contact personnel were polite, respectful and expeditious. I got a great response time and the repair was done quickly and neatly. Ed, my electrician, made sure that I knew that I could follow up on any related problems.

The purchase of HomeServe insurance through FPL was affordable and it proved to be valuable. I had the service for about 1 year when my water heater needed to be replaced. The program was easy to submit request for service. The water heater was replaced the next day with a highly rated system. It was also brought up to current code. I had $1000.00 from insurance to put towards replacement cost. My out of pocket paid for labor. The experience was hassle free. I highly recommend HomeServe. No hassle! No gimmicks!

We had to call for a plumber recently and HomeServe was quick to respond. The company they sent was amazing! The guys were professional, fast, courteous and above all, honest. I am extremely glad we went with our home warranty company!

I have used HomeServe two times and so far they have given me great service. The service providers have been knowledgeable, polite and on time. I am glad I have this service. It is well worth the money. Thank you.

The technician Greg was a great guy. He explained everything very clearly and was extremely professional. He was early for the time frame I was given and called before he arrived. After the repair he showed me the part that was the problem and coerced up the excavated hole perfectly.

I love HomeServe. I have been using them for years for my primary home as well as all of my investment properties. They are quick to respond, very courteous and the vendors they use are definitely very professional. Thank you!

I called Home Serve because we have had trouble with our bathroom sink for about nine years. I know, how come. Well we had a plumber come out when we bought this house because we had a warranty on it. The plumber was a jerk and did nothing, so, I have been using drain cleaner’s and a plunger good enough to get it draining but it just kept plugging up. Then Home Serve came along and just like that Stott Plumbing was called and they took care of the problem! So far it’s still draining. Thank you Home Serve.

I've been with HomeServe for years. They deal with the smaller companies. I like the companies they deal with. The contractor usually asked what was the problem to find out, and they would schedule the appointment that they could come out on. I've had HomeServe for my heating system which didn't work right. This other company came out because the company I had before were plumbers. He said, "I know what part's wrong with this, but I don't know if you're covered." And he came up and said, "You are covered," That part was very expensive. I have the zoned heating and I know if one of the zone valves go, that's not covered. But I could call HomeServe and they would get somebody there for me.

I've had HomeServe for many years, and the reps have always been very nice, polite, and helpful whenever I've called, but most of it was in reference to billing. My home was in good shape and I've just been paying all this money every year. I've never used the warranty before last week when I made a plumbing claim for the water pressure in our house. The repair man came the next day, and everything turned out very well. I was very pleased.

I am very pleased with HomeServe Plumbing Insurance. We had a issue in our basement bathroom where it kept flooding. I called HomeServe, they responded right away and with continued texts and emails. The work was completed right away. The worker was great as well! He informed me of everything he needed to do, was extremely considerate of our home and keeping it clean all while fixing our problem! He also suggested what we could do to keep the problem from coming back. I'm extremely happy and always refer HomeServe to my friends and family.

I had claims with Home Serve and they were okay. But I had to pay out of pocket for a hot water heater. And now, I'm still waiting on someone to come out and fix my electricity. The guy came out but he's waiting on HomeServe to give the approval. It's been a month ago.

The contractor didn't come out. They canceled the appointment, and I am to give them a call back and find out what it is they’re gonna do. I'm waiting for HomeServe to send me whoever they’re gonna send to get the issue taken care of.

The plumber sent by HomeServe was excellent. He knew about old homes and was very aware that snaking my 100 year-old pipes could cause a break and a disaster into my kitchen below. I was impressed with the new plumbing company that they used as opposed to the former company that has serviced my home many times. It was no upsell or pressure to buy their products. Also no telling me that it wasn’t covered and presenting me with a huge estimate while using up one of my service calls. Josh do you just want to do. He did the job and my drain is completely clear and running smoothly with no damage to any part of my house.

Fredrick did a great job on the breakers. He found out what was going on and let us know. We really appreciate what he did. We're glad he helped us out. Thank You and your team. God Bless You. And all your team.

Was very pleased & satisfied with French Connection Plumbing the way they were assigned to clear & unclog the kitchen sink when I was told by the previous plumbing company that the pipe might be broken. HomeServe thank you for your prompt attention for this matter.

2 for 2. I had to have a plumber and someone to look at my air conditioner. I was leery because of my bad experience with my home warranty (that came with the house when I purchased it). Both companies were very professional and I had a great experience. I would recommend HomeServe.

Got great service. Alex, the Repairman was at my house about 1 hour after I called to make an appointment. Very professional, had the job done 45 minutes or less. Quality was excellent, cleaned up after himself. Strongly recommend everyone involved.

My hot water heater went out on a Wednesday evening and I immediately contacted HomeServe. I was told someone would be calling me more than likely within the hour. Thursday morning 0930am no one had called. I called HomeServe again. I was told they were working on contacting someone in my area who could help me. I called them back with a list of local plumbers and phone numbers. Mind you I am a disabled veteran and my wife is disable too. Thursday night comes no one calls, so I have to take my wife and granddaughter to a hotel so we could shower because my granddaughter has school the next day. We have guardianship of our granddaughter who is 15. The motel was $101.00. F

I received awesome customer service! I have to say that we would recommend this company to everyone. They have always been there when we have had a problem. We give Homeserve five stars and A+ customer service. Thank you for caring about your customers!

Called my contract plan and told them about the toilet, They sent out HomeServe. When they got to the house the city sewer dept had already run a snake, but the line was still plugged, Home Serve ran a camera and found where the line was plugged, so they also ran their snake and unplugged the line. They were also kind enough to change the plunger part that I had bought and never installed it. They didn't charge for that deed. The workers were very polite and informative about needing a new toilet. Will recommend them if someone needs their sewer fixed.

The problem was identified and replaced. The repairmen were very personal, knowledgeable, and excellent. I highly recommend them and the manner that HomeServe supported and took care in solving our problem…Homeserve has always been available in taking care of our problems..I also recommend them to any homeowner.

My experiences with Home Serve have been excellent. The Customer Service reps have been pleasant, polite, helpful and thorough with gathering of information. The plumbers were all excellent. They responded promptly, made reasonable arrangements to provide their services and most importantly they knew what they were doing and resolved our problems effectively, efficiently while being pleasant, and offering good advice.