HomeServe Reviews

I sent in a claim for an electric issue and the experience was not so good. They sent somebody out but they didn't fix it. I went to Homeserve again to find out what happened with my problem. But it was two weeks ago and nobody called me. So I'm thinking of canceling the insurance because the service is not good. We used them two times and they didn't fix anything. I'm losing money with this kind of insurance.

One of the pipes in my bathroom had a leak and it developed a pinhole in the bath doors. I heard hissing sound of water and water was all on the floor. So I called Homeserve and they scheduled appointment and sent somebody out. The rep was real nice and friendly. She had good customer service. She was very helpful. What I like most about Homeserve was I found one of the contracts and when I called the number on there for repairs, it was an easy process. They answered the phone and got somebody out right away. At first, the rep was telling me they were gonna have to set up an appointment and it'd be on the following week. But I told her, "This is emergency. I have water everywhere." Then she said, "Well, let me try to get somebody out there that day." So Homeserve was real helpful and quick on getting the issue resolved.

Submitting the claim to Home Serve was just a matter of making a phone call and providing the information over the phone. They have a robotic answering system and you get contacted by the company that they sent it out to. The company calls me to schedule the appointment. Generally, the times that I've had to use Home Serve, it's been the same company. So, I'm familiar with them. HomeServe is timely with the work that I've had done. The cost is relatively low and I get a renewal every year. They're easy to file a claim with and I have never had to pay for any service. Just in the last month, I had plumbing out here, my air conditioner had to be recalibrated and I had electric too. I get a call from the contractor the same day to schedule the appointment and depending on availability, HomeServe gets someone sooner than later.

It's been a very positive experience with HomeServe. But, I applied for coverage thinking that one plan covered both my Lowboy water heaters. Early on, I was made aware that I had to have an individual plan for each heater. But that was quickly resolved and I got the individual coverage. Recently, there was not enough hot water. The techs replaced the part of a heater that they thought needed to be replaced but it went bad again. We're waiting to hear what their decision is on whether they'll replace the heater or the techs would still come to replace the part.

I have very good experience with HomeServe. The service covers my plumbing and drainage. I submitted a claim. A phone call was made describing my problem. They in turn got ahold of a local plumber who came in and did the work. It went very well. Everything was fine.

I've been with HomeServe for 14 years and it hasn't been successful. It's definitely a bias in whether they want to actually fix things or do buyouts. They're very selective. My recent claim was for my dryer and this dryer was fixed previously. A guy came out and told me, "Definitely, this needed to be a buyout." I called HomeServe and they said that the timing belt can be fixed. Also, the unit was leaking fluids. The tech saw that it didn't connect all the way as far as all the cycles. I had to call him and had to call back HomeServe. It was a big thing. I'm paying all this money and there's no benefit.

Had little trouble getting back in touch with service because the number said heating and cooling and didn't know it was our home service. But came quickly next day. Scott was very friendly and got straight to work on our water leak. He worked very hard to get our water back on before my husband had to go to work.

The man that came this time was ok. The company you sent before that I would not recommend to anyone they cost me over a thousand dollars. I was getting ready to cancel everything I had with you because of them. Because they denied doing the damage and I could not prove it, but I would not want that company to come back for any reason.

Homeserve sent a reputable company that contacted me the very next day. We set an appointment at my convenience and the tech was on time. He even called to tell me he was on the way. Issue repaired the 1st time!

I love having HomeServe. I love the fact that I can make one phone call to them and they send someone out right away. I don't have to worry what it will cost if it is a covered service. I can request the company I like as long as they are available.

Fixed hot water tank, removed garburator regarding leaking under kitchen sink, unplugged sinks, fixed a toilet. Also had a major sewer back up fixed a previous time. They were professional, very knowledgeable, clean, on time. Went over and above to do an excellent ‘em job. We definitely recommend this service to others.

Promised a 24 hr response, ended up being 72hr response. Next had to argue to get reimbursed for the plumber we had to call. Had to escalate to president's office before finally agreeing to reimburse us. Currently waiting for check which is taking 30 days.

Our water heater began to leak and then burst 4-29-23....A plumber came out Sunday morning to assess the problem ...Our water was turned off and our water heater needed replacing. It took DAYS....Much to our surprise it was $1,895.00 to complete...WE WERE SHOCKED....I have a disable veteran whom went without water for 4 days....WE thought our Home Serve was better than this....WE WOULD LIKE TO HAVE HALF THE CHARGES REFUNDED TO US....$496.00. BEING MILITARY YOU WOULD THINK IT WOULD HAVE BEEN A PRIORITY BUT WAS NOT...Terrible service....

Professional, friendly, knowledgeable, just perfect. I love having this service. I don't have to stress about how much it will be for a plumber. Also they come out right away, actually the last plumber that came out had to redo what my other plumber did.

I was worried that my monthly payments for this repair service would be for naught if a water leak actually occurred, but Homeserve responded quickly and repaired the problem with no additional out of pocket cost and with no hassle.

HomeServe was very quick to take care of the problem. They got in contact with a company that same day. Alstadt contacted me very quickly and was able to come and take care of the problem the next day. HomeServe and Alstadt, are both very reputable companies to do business with. I always refer both of them if I have that opportunity to do so.

I have generally believed warranties are an opportunity for companies to collect a fee in return for very little. HomeServe came to our home today to inspect our cooling system under their warranty. The technician, Matt **, was polite, pleasant, and most importantly, effective. He checked our system thoroughly, and assured us the system worked, and would continue to work with some small fixes. He left us feeling the HomeServe warranty was worth the investment. A rare customer service experience these days!

When I first called in and explained that our sewer pump was broken, we were told that our policy covered this expense. A plumber from Stott Plumbing came, looked at the pump cover. He said he would have this fixed right away. Then we got a call from HomeServe telling us that the repair was not covered under the policy—sewer pumps are exclusion. So the plumber left. We plan to discontinue this coverage because it does not appear to cover all the essential parts of the sewer system.

In January 2023 I had a water leak, and opened a claim with HomeServe. Their contractor came and repaired the water line on Feb. 4th. However, this contractor did not do concrete work so a different contractor would need to do that. The contractor who fixed the water leak told me they would be back in a month to level out the yard and sow grass back. They never showed up and did not return any of my calls. The concrete was repaired with no issue.

Very dissatisfied, recently had death in family. I was assured I would get my electrical taken care so I thought. When I got back to work and called about it. They denied it. Please let me know what else I need to provide.

You deserve a 5-Star rating for the service to our sewer line. I called the repair line, explained the problem and a repair crew was here within a couple hours (Brian **). They were courteous, efficient and professional and very attentive to protecting our property. We were very satisfied with the response and the repair and will recommend you to my friends and neighbors.

Line feeding outside faucet leaking. They said it was not covered. Not sure paying for service is worth it. I do not think there is anything else to say other than I am very upset that it was not covered.

Broken t. The person that took the call gave the wrong info to the repair company. The person I spoke with had me feel as if I would have my problem taken care of. It wasn't. How do I cancel the service? It has not been for us. All it has been a extra expense with no benefit.

Excellent service! Called on a Sunday and they had someone out first thing Monday morning to fix! The customer service team and actual plumbers were both friendly and professional. I would definitely recommend to a friend. They are very reliable.

I purchased 6 hours from Groupon, I get a text advising she would be here the full 6 hours. She arrived at 6 pm, I asked if she would be here till 12 she said no and that I would be credited back for whatever time she was not here. Instead, she cleaned for 4 hours and missed many spots/ did not even sweep/counters were not wiped down.

My furnace was leaking. When I figured out what it was, and I knew that was probably gonna be covered by HomeServe, I called their number. A guy was at the house an hour later. He's a local plumber and he was good. He explained everything to me and what happened. He said he's gonna fix it and he'll be on his way. He had to change a couple of valves. He did a good job. Overall, the guys that HomeServe sends are very professional. They're good to talk to and they explain everything.

When my oven went out, I called Quality Appliance. They came out and put a new igniter in it. I sent that bill to Home Serve, then they called me and said they would be sending me the money back. They were also really good on the sewer pipes and water pipes. Once in a while, I had to have them come and run a line out to the sewer. They got out here quickly. The only trouble I've had was my main furnace. They said, "Just give me a call," but when I called them, they wouldn't work on it because they said it had to be moved and I didn't know that. Other than that, everything's been great. I've been satisfied with HomeServe.

They have fixed the snow blower. They sent people out for one of the refrigerators, but it hasn't been taken care of.

I like HomeServe. I enjoy being with them. They're very dependable and reliable. They helped me out the very best they could. I only had them recently when my TV blew out and they helped me get it taken care of. They always help me when I need them. Their technicians are very helpful and respectable. They handle my needs when I call them in. I never had any problem since I've been with HomeServe. My mom recommended them to me and I recommend other people to them. The warranty will help me out in the long run. If I don't have the money out of my pocket, I can call them.

My most recent claim with HomeServe was quick. The guy was friendly, and he pretty much handled the situation. I would tell my friends to get HomeServe because it's worth it.

I like that with HomeServe, there's nothing out of pocket. They're also very quick to respond. I call the 1800 number, they set everything up and I get called by a local contractor. They're all good guys. I've used HomeServe a handful of times and they've been very accommodating thus far. I'm very happy with them.

HomeServe has been very cooperative and good to be with. I had a claim with them two weeks ago. I had a leak in my basement. One day, I went to use the water. It rusted and the valve popped off. Somebody answered the phone right away and they had somebody get in touch with me as soon as possible. It was at night when I called and the contractor was out the next day. They fixed the turn-off valve. The tech had all the equipment he needed to do it. The guy was here four to five minutes. All the contractors that have been here were good.

HomeServe has taken care of everything we've needed. We had the shut-off valve redone and they covered it. We love HomeServe because it helps us especially when we need something else done back in the bathroom. We had something wrong with it. Their contractor had to refix it and HomeServe covered it. We will keep them for as long as we can.

There are 3 plumbing policies you must buy if you want all your plumbing covered. I had an exterior plumbing leak at the toilet, under the house. That was considered septic and they had no responsibility. The contracted company came out and gave a bid for $16,005.00; another local company bid it at $4,550, yet another well reputed local company came in at less than $2,000. Read the fine print..and call around for estimates. I will be cancelling ASAP.

I have a service contract with this company that covers external sewer lines. I had a back up so I called a local plumber in the heat of the moment. A local plumber came out and snaked the sewer pipe and got roots out. He then took a camera into the pipe and showed me several locations where roots had broken through thd pipe which will cause continued blockage as well as leakage. Homeserve told me since I didn't call them first they won't cover anything for unclogging the pipe or perform any repairs to the pipe until it cloggs again. I can understand possibly not covering all costs since I had a plumber that was out of network come in in my haste. But completely refusing to cover any repairs is a complete fraud in my view. Additionally refusing to perform needed repairs on a sewer pipe that is clearly seeping sewage into the ground due to cracks from root invasion is borderline criminal in my book.

Nick came to my home and quickly used a machine to try to work through the blockage. He recommended sewer pipe replacement due to the massive infiltration of roots and recurring problem. He was very professional and pleasant, explaining the process to me.

Called HomeServe in the morning. By the afternoon they sent a wonderful plumbing Co, (Suffolk) to our house and they were able to come the same afternoon. They were courteous and professional and handled the problem very neatly and professionally.

The plumbers were respectful and skilled. They fixed the faucet in minutes. I am definitely a happy customer and will call HomeServe again. I’ve had bad experiences with other companies so this was especially nice. My house was built in 1973 so I never know when something's going to break down.

Your employees did an excellent job in finding what the problem was. They were very professional and efficient. You are lucky to have such employees working for you. They located the block pipe and removed and replaced the block pipe area. It was a pleasure working with them and a relief knowing what the problem was and that it is professionally and quickly.

We just got HomeServe and it has been great for us so far. They were great for finding a troublesome internal wiring issue, and also for troubleshooting one of our HVACs too. Both companies that responded were knowledgeable and found the problems relatively quickly. It is rather cheap insurance for possible issues with home repair. Many thanks to HomeServe!!

I waited for over a week for HomeServe to take care of the problem. They contacted Rudy plumbing who was supposed to submit a bid and take care of the project. HomeServe nor Rudy never got back to me one time during the week long that it was taking. I had to have car seat plumbing come and take care of the problem and pay them personally and now I have to submit that bill to HomeServe and wait for them to reimburse me. Not a good experience at all.

I had a problem with a blockage in my sewage line and I had it corrected by one of the contractors. The contractor was excellent. The guy cleaned out the line, and everything is fine now. Overall, Homeserve has been good, and I like the attention that they gave to my problem. They didn't push me off. They tried to help me in every way they could and I appreciated that.

HomeServe is a good service to have because it saves you a lot of money in the long run. When I call them, they respond quickly. They usually asks the nature of my call, and they ask for information about where I am, and tell me they would give me an ID number, and someone would call me within 24 hours. They usually call before then. The people that they send out all but two times were good. We had a couple of contractors come out that have been lazy when they find out what the job is. They act like they couldn't do it. They don't wanna be bothered with the job, and they give me a spiel. But we call HomeServe back and tell them that that person didn't help us, and they would send someone else out. Usually, that second round is good. I've already sent several people to HomeServe's way and they've been pleased with the service.

They are very polite and nice. Every time I call them for something, they come right away. When the tech came to fix, he was very professional and patient.

I'd rather have my HomeServe warranty and don't need it than need it and don't have it. I enjoy the service. Recently, the furnace wasn't lighting up and when I submitted a claim, the tech responded within an hour or less. He checked it out and the problem had something to do with the thermostat. He was polite and we had good conversation. He did the repair that day and I have no complaints.

I filed a claim for my furnace that was not acting right. The contractor might have to come back. It's not the way I would like for it to work. I shouldn't wake up to a cold house and have to go in there and mess with my thermostat.

I have been a long time customer of Gregg Mechanical in Staten which is taken over by Homerserve about 5 years ago I was told. I had expansion tank and relief valve changed by Homeserve and cost me more than twice I paid to Gregg Mechanical back 9 years ago for the exactly same job. The parts cost a very small fraction of what I have paid. I am not sure if I can post the exact cost breakdowns here, but I have the receipts from both companies. It is such a horrible feeling being ripped off by HomeServe. I will never call them again without getting estimate from other companies. Unfortunately, I could not call other companies to get an estimate because relief valve was leaking water and had to be done immediately.

Homeserve really helped us, and I was very impressed with the technicians that were sent out. They were very good and pleasant. The shower was filling up on the floor. It was clogged, and the technicians pulled up a few years’ worth of hair. Everything seems to be going fine since they came out. Homeserve sends someone out when we need them, so it's good to know that we have the service.

Very accurate and knowledgeable and always come and fix the problem the same day. I would very much recommend them to anybody. When you call them they make it up to your house the same day. They get the job done right away. I really enjoy do business with them and I am pretty sure you would too.

Went above and beyond. He changed out the old wiring and it’s the first time we can use one of the outlets in a while. He stayed much later than expected to finish the job. He even went to Home Depot to get additional things he needed.

I called Homeserve for a water leak. They were courteous and quick to respond. Contractor was professional and took care of the leak without any issues. They told me everything they were doing while they were working which made me feel comfortable as well. So happy I had Homeserve as my warranty company.

EXCELLENT AND FAST SERVICE AT ALL TIMES!! GREAT COMPANY THAT You CAN RELY ON! I recommended this Company to all my friends and family members! Homeserve is an amazing Company! Whenever you call, they answer quickly and get you help expeditiously! My friends now tell their friends and my family tell their friends. I did for my homes plus my mom's house. I can always count on you homeserve. Even during the pandemic you were still helping.

What interested me about HomeServe was that they took care of plumbing issues and they had a reasonable price. I called in when I had a plumbing issue. Getting through was fairly easy. This is my second claim with them. The first one took a couple of days, but it was not an emergency situation. I know it takes time and trust, but HomeServe needs to find more contractors. Still, I would tell others to get HomeServe because it's a good coverage for things that go wrong in houses, and it's a lot easier to pay a little bit of a monthly payment than come up with all that money at once.

HomeServe is quick to come out within 24 hours. They get back to you if you have a problem. When we have a problem, we call them and the guy is normally here that next day. The contractors that they sent to our home were reasonable and good. HomeServe tells us where they come from and that they are reliable contractors. When something went wrong with the heater, we called HomeServe and they sent the repairman down. He repaired it. He put different parts in it and it didn't cost us a penny. He was a nice gentleman. We also had plumbing and electrical problems and they came out and fixed them.

I like the quick response that I get from HomeServe. My call is taken immediately and they tell me what they can do for a time given that they can come out to me, and so far, they have kept their promise on that time frame. So far, I've gotten great quality of work. The last problem I had was a sewage problem and the gentleman worked on it and he said that it wasn't on my end. He advised me to call the city and I called the city. The city came out right away. Everything was fixed on the same day. HomeServe saved me from having to have a major expense. I'm satisfied. All the representatives that have come out to me have been professional and knowledgeable in their work and gave me good service.

Having a home warranty is very convenient. It saves me from a lot of research. There are so many people out there that all they want is your money and give you 1% service. Instead of going through the websites, trying to find somebody, I call HomeServe, tell them what I got going, and they take care of it. Get this home warranty, especially when you're 71 years old, like myself.

I called to put in my claim and within hours I had a service technician doing my repair on a Saturday. He was courteous and polite and knew exactly what the problem was and fixed it. You can’t ask for better service than that.

Calling HomeServe helpline and scheduling for AC repair is always a great experience as their customer care staff and contracted repair company specifically Allstar Refrigeration in Phoenix gave us so much ease and comfort to work with them. Customer service staff is very polite and quick to get the things going.

This is the first time I used HomeServe for warranty work and was very satisfied from placing the service call to them completing the work. They were very timely and kept me informed through all the steps. I placed the service call at 8:00pm Tuesday for a leaking water heater, received a call back at 7:00am Wednesday. The plumbers showed up at 9:15am, explained the process and had the new water tank installed and the work area cleaned up by 10:30am. Was extremely satisfied with HomeServe and D.R Sevacko Heating and Plumbing.

Don came out and found the issue. Pipe down the line was plugged at an elbow. He was very nice and quite knowledgeable about his work. Was clean, neat and finished the job quickly. He answered questions about another issue I was having and I will be working on that. Very happy with the work.

HomeServe responded quickly to our request for service. We barely had time to hang up. Phone staff was extremely courteous and workmen arrived earlier than expected on the day of service. They completed their repairs promptly and even gave us a helpful recommendation on another sink in the house. We couldn't be happier.

Once the cause of our exterior sewage problem was diagnosed by two different plumbers authorized by Homeserve, it took a week for HomeServe to authorize insurance payment to the plumbers. During this time we were told to use little or no water, as the sewage could back up into our basement. This is not tenable and was incredibly stressful.

I already called and called trying to straighten this mess out. You have unreliable contractors (The Plumber) that don't know your policies and don't return calls. I thought I paid for Interior, Exterior and Heat BUT this work isn't covered. It's so frustrating and makes it hard to ever trust home insurance companies.

We had an order coming from a sewer drain. Although it wasn’t covered. The plumber told me what to do to fix the problem myself. I did and it worked. Greatly appreciated it. I thank you for having someone come out to look at it.

HomeServe is a company that stands by their word, they sold me a home warranty and every time I have to call them they come and repair whatever is broke. Great company policies, there is not a home warranty out there that is reasonable as HomeServe.

Great service as always. I had an issue with my sink. I called HomeServe and they send Ace Mechanical. Talked to JoAnn and schedule my appointment. Technicians showed up on time. They clean my sink and left everything clean. No more issues. I would definitely recommend Ace Mechanical.

Yikes, no heat. I contacted Home Serve and the technician, Steve ** was here within a couple of hours. He diagnosed the problem on our 26 year old furnace, got parts and replaced the thermocouple. Then the blower went out! Another trip for a part and repaired even in the bad weather. I would definitely recommend Baker Plumbing and Heating. Our house is nice and warm.

My request was immediately taken care of the next day. HomeServe kept me up to date by email or text with the plumber. After the plumber arrived, they encountered two leaks and they did not leave until everything was taken care of. Three work orders were initiated in one day. Excellent service!!

Very pleased with how our gas line repair went. After I reported it to customer service I did not have to make another phone call. I was kept in touch with through text and through phone calls from the contractor. Kerns Plumbing was prompt, on time and did a great job. Friendly and easy to work with.

I call HomeServe once a year when I need them and my experience has been good. The contractors they send know what to do and how to do it. A couple of them leave a little mess every now and then, but otherwise, it's good. I've turned three people onto HomeServe.

The water heater was busted. It let loose and didn't have any hot water and it needed to be replaced. It went out on Friday late afternoon and then when I called Home Serve, they called me back when they got a technician. They called on a Saturday and I was at a wrestling meet. But they called back and they said they were sending somebody from Gem City Dayton. I thought there gotta be somebody closer. So I tried calling HomeServe back and the phone dropped me a couple of times, and there were some issues with the phone, but they said, "Well, he's already accepted, so we can't change it." The tech came on a Sunday. So he came really quick. He did a good job. He was excellent.

The process of submitting a claim to HomeServe has been pretty good. I like HomeServe. It's good.

The reps are helpful and professional and they get right on it. I tell them what the problem is, then HomeServe connects with the contractors. Recently, my heating wasn't blowing out air properly, and I thought I had changed my filter, but when the tech came down, he said it was blocked. That's why I wasn't getting any air. Overall, I would recommend HomeServe. I like how they come right out and take care of the issue.

I called Home Serve and they sent out a plumber. He took out his equipment and cleared the line before the end of the day. I say five stars. The man was polite, friendly and competent. His truck was clean.

When something goes wrong, they get right on it. Very great people. Price is ok during the high inflation but I look at it this way. If I can go out to eat, I can afford this. See it this was cheap done right.

My son took a look at an old furnace and said that the flame wasn't going on as often as it should. Then, when I got up one morning, it dropped down to 57 degrees. It would take five hours to get up to 63 and wouldn't get to 68, so I called HomeServe. The tech they sent out was very helpful and professional. But he wasn't able to get out right away. It was a Saturday, so he was able to get out here an hour and a half later. He let us know when he was coming and he was really very clear with what the issue was. So he was able to repair it and gave us other options. But for now, it's running okay.

The first time I tried to utilize my coverage, I was told that my plan only covered lines or plumbing a few feet from my house. The next time that I tried to get service for a possible leak (as told by a septic specialist who wasn’t sure if it was inside or outside the house), the rep was dismissive and asked too many technical questions instead of just sending someone out. Useless coverage!

We signed up on the telephone and it was good. The rep was knowledgeable. I was very happy with HomeServe’s professionalism.

I had a leak on the pipes and it started, that I noticed, last Friday in the night. I called the gas company and they closed the gas, then I called HomeServe and they were really professional. They came the next day to check it out, and that person got a specialist on that kind of problem. They were gonna come on Sunday, but they didn't. They came on Monday and they did an awesome job. They had to change everything, and everything worked out fine.

HomeServe is okay. I filed a claim for plumbing and they worked with me.

The last couple of times I submitted a request to HomeServe was fine but before that, it was days to get somebody here. It was about the heat. It was only October but my husband was very cold and it took them until December to come. But usually, it’s good. HomeServe is very reliable. I was gonna call because my heat doesn't work again on the first floor.

I had water backing up on my drains. It was in the garage, in the washroom, in the washing machine room, and upstairs in the shower. So, I called HomeServe. They said I was protected and they'd have somebody out. But they didn't send anybody and it was the next day that somebody finally came out. The tech was pleasant and he got right on the job. He used that machine with a long hose thing which went down in the drain in the garage and that made the water go away there, in the laundry room, and in the shower. Everything's working great now.

Submitting a claim was good. They respond happily and the reps are very courteous. Every time I've submitted a claim, it has been excellent.

HomeServe provides quick service. If I have an emergency, I call them and they come out and fix it. I have never had an issue with them. The customer support reps answer the phone, know who I am right away and deal with the problem efficiently. The techs are excellent. I've had Brady Excavation out for some plumbing issues and I get the same guys each time. They know the system and they're pleasant and timely. They call when they're on their way. They come and do their job and leave. The guys are great and friendly. They're family now, because they've been out a few times and I’ve been sitting around talking to them. We have a lot in common. I'm familiar with HomeServe’s workings and I recommend it to everybody. I feel like I'm a commercial, because I tell people that they gotta do this because it's gonna give them peace of mind. If they have a $2,000 bill for a plumbing leak, HomeServe’s gonna take care of it.

I'm never happy with HomeServe 100%. If I call them 100 times, 50% of that time is not a pleasant experience. But it's insurance, so we got to have it no matter what. The people they send over are never 100% trying to do their work. I've had everything here from plumbers to electricians to sewage stoppage specialists, and I've only been happy with one of the companies that they've sent. Only one of them was exceptional.

When I actually tried to make a claim on my water service line they said that because the Water Works did repairs on the street (please note not on my line) but “touched” my line 7 years ago that they weren’t going to repair it because a “third party” touched the line regardless of the time that has passed. Even though that had nothing to do with anything- apparently after talking to the water works this is a common theme of HomeServe in trying to get out of paying for repairs. It made no sense. The water works at some point and time “touches” a pipe if they do repairs on a street. That doesn’t mean that it affects a future leak many years later. Don’t waste your money. Go to a more ethical company!!!

I'm a disabled veteran who had a service call setup 2/15/2023 between 1-3 PM to fix my microwave combo oven, waited and waited, the tech was a no show, no phone call, no email nor text message. Called tech main office, person said he would ck on it. as of Thursday 2/16/2023, 5:00 PM no return calls nothing. Called HomeServe at 6:30 PM tonight. Talked to a very unprofessional lady who said OK, let me call someone to come out. She kept me on hold 15 minutes, came back and said I'm still talking to them for me to hold on again. This time she kept me on hold for 39 minutes. As of 8:20 tonight no return call, no email, nothing. My wife and I have more than six Plans with Homeserve, I've paid 100.00 service fee upfront for this call without getting anything. Tomorrow we will cancel HomeServe and find a new home warranty company.

HomeServe has been very good. The two service guys that I had were excellent. Some guys did my water drain main over 10 years ago, and it's still kicking. They had to go on to the main drain, snake that thing out so many times, then go to the toilet bowl and get that out. It was something I didn't want to do. They stayed at it until the job was done.

The reps are well on top of their process. They're extremely efficient over the phone and they do exactly what they say they're gonna do on the timetable that they said they're gonna do it. With HomeServe, I have the insurance and peace of mind of knowing that if something traumatic happens, it's gonna be taken care of.

HomeServe came out once for the water heater, then once for the furnace. The water heater was flushed, strained and turned back on. The furnace had a very dirty filter that was from an issue with some cat litter that was next to our furnace that we didn't know was blocking everything up because we just changed our furnace filter. Everything was efficient. The technician was quick, knowledgeable and friendly, and it was the same person we dealt with before. That was nice because we already had contact with him.

We had a leak underneath our concrete slab, and HomeServe said that wasn't covered. We had to call a plumber to do it. We're paying every month through the nose and a lot of things aren't covered. Also, when I'm on the phone to get service, they tell me two days from now. They don't come right away, and it's not right. The contractors are good though. I had a leak underneath my sink, and the repair people put a washer in. Overall, I have had a good experience with HomeServe, and I've recommended other people to get it because it's nice. You have things that are covered instead of somebody coming in and taking out 100 bucks from you.

I've made a few claims and HomeServe seemed to be okay. I had a water heater claim, and I used a third party contractor. HomeServe reimbursed me for half the cost. I've used them once for interior plumbing problem, and they were fine. Two weeks ago, I used them for an exterior sewer line clog. The contractor came out and they got it freed up. Two weeks later, which would put us at this past Saturday, the line was clogged up again. I called another plumber. And they came out and they were able to free up the line.

United Plumbing came out for a stopped-up sewer line. They tried to put me off for two days but I said, "There's no way. I got grandkids in the house. We would be without a toilet. It wouldn't work." They came that day and did the fix. I get some good service out of HomeServe. They're good to deal with.

Submitting a claim has been very easy. The techs were very knowledgeable and they took care of my problem right away. I have an older home and it's been cheaper for me to get a home warranty. Check the price of HomeServe though. It could be a bit better.

HomeServe was more practical and financially feasible for me. The pricing was fairly reasonable, compared to what the utility companies are offering themselves. The process of submitting a claim either via phone or through the app was accessible and practical also. The first time I had an issue, it was perfect. I reached out and someone came out. The contractor that they reached out to was perfection, as well as their personal demeanor. It was like a breeze. But now, I'm having the same issue and the contractor that they reached out to is handling it differently than what the city had advised and what the prior contractor did.

All my showers were stopped up and weren't draining well. I also had a leak under my faucet in the bathroom, and HomeServe fixed all that. They have a good price. They always answer the phone and they always send somebody out right away. The only thing negative about it is that you can only use them up to a certain amount each year.

I had one call to the company where the people they sent took two weeks to come out. Other than that, the customer service is good. I've got multiple properties and I've been with HomeServe for about three years.

I have been with Homeserve for a few years and they have done a few not so serious repairs for me but, anytime there is something a little bit more serious they giving me all type of nonsense, last year for an inside electrical repair they took forever to decide what to do at the end they said I don't have enough credit for the job. I must pay some of the cost, it was so frustrated to a point I had to took care of it myself, this year I have a leak for about two months and I am still waiting for them to figure out when their provider will be able to deliver and fix it. Honestly I am super disappointed of how they handle things. I am so tired of calling them and having the same answers, I put in writing and sent them an email. It has been 2 weeks. No answers until now.

I've been very pleased with HomeServe. I had a stopped up sewer line. The gentleman that came and did it was very professional and took his time and really cleaned out the problem we were having and told me some things that I could do to prevent this tree roots from getting in there. He was very polite, very efficient, and very courteous, and I would welcome him back anytime. My claims with HomeServe have all been fine. The techs have come in and did their job. They cleaned up after themselves and were polite enough to put things on their shoes and not track anything in. They were very helpful. I fully intend to renew my policy as soon as it expires again.

I'm in the customer service business, and I try to keep people as happy as possible so they don't get aggravated with me. That's what HomeServe's customer service people are doing. They're really great. In fact, I'm amazed sometimes. I put a claim in six weeks ago. My upstairs toilet backed up and I had the plumber call me within 10 minutes of when I spoke to HomeServe. At this point, I'm pleased.

I hate when HomeServe puts me on the phone with that automated person trying to help me. I'd rather talk to a person because the last time I called them, a pipe in my garage broke and there was water in the garage. I called the girls at 7:00 in the morning. The lady told me these people will be calling me back at a certain time, which they never did. So, I had to call back again and I got the automated service, and then a man from a service company called and said that he couldn't get to me until the following day at 11:00. He came, fixed the problem and was professional. Then, the guy that HomeServe originally called said that they never even got the call. He said they called them that day. I was so mad.

Years ago, a tree was uprooted down in the ground in my backyard, and so I was calling the plumber every month for him to come and do something, and it was $200 each time he came out. In about six months’ time, I had given him $1,200. One of the guys that was working with him told me, “You may need to go to the water works because they have a system.” When they came out, they put the thing in there and I've had no issues with it being backed up. So, the plumbing company that I had was just really playing with it. But since I got HomeServe, it has never happened again that one time that they came out.

Something got stuck down my toilet drain and I couldn't clear it myself. I submitted a claim with HomeServe and the techs came out quickly. They were very nice people and they got the repair done on the day that they came out. Everything's flowing fine now.

My experience with Homeserve has been a disaster. Had a water leak at my sewer/water line. I called Homeserve and they told me they would send someone to look at the leak, meanwhile my water bill is $1000+ for 2 months. They told me they sent the 1st provider after a month but the provider never showed, then a said they had a second provider and they couldn’t get a response back, now we going on 2 1/2 months. After 30+ calls, each representative said they will call me back with an update, no one called back. My family had no water on Christmas Eve, into the new years. There wasn’t any response to my calls. All I keep getting excuses and lies.

For the past 4 years I have paid $7.99 each month to HomeServe thru Center Point. For the first time I try to use the service to fix a dorm outlet and they put several excuses for not doing the job. They say that the wire is not under code and is not true since a few years ago a complete change was made to the electrical system by an electric company.

After paying into the service for 3 years for heating and cooling coverage, I called in due to a zone not getting heat. They found someone who didn't come in until 3 days later to spend 20 seconds in the house and said requires a full replacement and they need to get authorization from HomeServe and they will come in the next day once the authorization is received. No calls from HomeServe for 7 days. Then I get the call this morning to state that they will not cover the issue 'cause it is not an immediate part of the boiler and it is excluded from coverage. I have no problem with they exclusion. I have a problem with the unresponsiveness in the middle of winter taking 7 days to tell me that they won't cover the repair. When I inquired about this before I cancel I was told that there is a minimum 48 hours approval time for anything regardless of if I am having a manageable issue or a major emergency where there is no heat at all.

I had a clog and the drain backed up in my basement just a bit. It happened on a Friday and the plumber cleaned it out on Sunday. That was excellent and it helped out a bunch. He was very helpful and explained everything to me. He did a great job. HomeServe helped me out really quickly. It was excellent service.

It seems that the employees of HomeServe do not respect the CEO or any part of leadership. I have come to this conclusion because a member of the Office of the President was scheduled to call me three days ago and completely failed on the return call. My plumbing project started about three weeks ago. My yard is destroyed, there is a giant pile of "shit" in the yard, destroying my wooden fence. The company left without covering a large hole. My dog is an AKC registered Great Pyrenees, he fell in the hole last night. I asked the plumber three times to cover the hole. My bathroom shower walls are covered with "Shit" and the floor has two inches of "shit" all over the tile.

I have the Homeserve Outside sewer/drain line and outside water line coverage. On October 24th I realized that I had a leaking drain line, water was seeping up between my patio slab and my homes outside wall/foundation and some was seeping into my basement next to a drain line so I contacted Homeserve. The initial response to the call was very good. They took down my information. It was in the evening and passed it along to their contractor in my area. The contractor Paramount PHI Group contacted me the same day and set up an appointment for a Technician to come out the following day. So far so good.

I have been waiting for 3 weeks to have my electrical outlets fixed. Appointments are made but no one shows up. One person did show up but I was told could not work on aluminum wiring. My 75.00 service fee is not being refunded saying at least someone came out. They were unable to get a hold of their other service providers, either they were not returning HomeServe's calls or were not answering their phone. After making several appointments which were no shows, being promised my issue had been escalated (twice) and to expect a call back from a supervisor, none was ever received.

If there’s a problem with the pipes, HomeServe fixes it. The contractor's work ethic is fine. But HomeServe has an issue with the blockage, which we've been having. And it took multiple repeat in orders for them to finally send a camera. They just did the scope yesterday. But if they did the camera, why do they have to come back and use it again? If you have to call the sewage company to come twice within two months, that should automatically be that you put a camera in the lines to see what's going on. It shouldn't be that the homeowner has to deal with backing up poop, piss and toilet paper throughout the house and the stink for months and months when they could have addressed it. Who likes to live in a house like that? They acted like the camera cost more. It was right there on the truck.

Don’t use this company!!! I called Homeserve about my 91yo mother’s sewer that was backing up into her shower. Their policy is to have someone out in 24 hours. No return calls from 12-1 to 12-3. They finally emailed me after 10am, Saturday. I had already contacted a plumber who was there at 0830, as she had ** in the shower for three days!!! They will NOT reimburse her because I didn’t go with who they had contracted with. This is horrible!!!

The process was very easy. The reps and the contractor were very good. The work done was excellent.

I love the service. I absolutely loved the techs too from Thomas & Sons. The service is wonderful. If the techs are not right, Mr. Thomas comes out himself. But I put in a request last week and I didn't get anyone. So, I assume there was a miscommunication.

We used the warranty two and a half years ago when we had a water main leak. Everything was fine. But my last experience with them was horrible. I called them on a Saturday, and we didn't actually get the fix done until the following Thursday and they knew that we had a leaking hot water heater. I kept asking to talk to a manager when I called and I would be put on hold. Then the lady rep would say that the manager said I need to talk to someone in the cost analysis department but no one would call me back. So we lost a whole day because I was waiting to talk to somebody else.

Updated on 12/08/2022: I have had a serious water leak for over 1 month and each week, prior to their visit, they cancel and reschedule, always for a week or more in the future. I've been paying the local energy company for insurance, who uses HomeServ, for years only to receive this poor service. For over 1 month now I have been having to turn the water on/off at the meter on the street to avoid thousands of gallons of water to leak into my basement. It looks like I will end up paying a plumber myself.

On 11/21/22 a technican from McAtee Plumbing and Heating came out to find out why the heating system was blowing out cold air. He begin to say it was the wiring, then maybe the thermostat and then the final word was my evaporator coils. He replaced a box on the wall and that was it. He closed out the ticket and said the issue was fixed, and that I needed my evaporator coil replaced. He said "the reason people go the cheap route when replacing ac units is money." I told him this unit was only about 3 years old and the installation was done by a professional. He closed out the ticket and told HomeServe the issue was repaired, it is not. That I had heat. Emergency heat only comes on when the temperature drops down to 30 or below.

I've been very happy with the plumbing policy of HomeServe and the one for the internal pipes has recently gave me value. I found the information I needed to make the claim and I called it in. The process was very simple and I had to have more than one visit because they have a limit of two per visit. But that's just how the system works. So, it was all convenient and everything worked out very well. My wife was with their last repairman and wanted to make sure that they got some good feedback. They were very professional and the warranty was something I'm glad I invested in.

The people at HomeServe are extremely helpful. Sometimes, since we live out in the country, it's hard to find the technicians to do the job. But usually, they come through. Most of the techs who come out are good and there are some that are a little bit questionable, but you got to take what you can get. Recently, I had an issue with the commode and I wasn't pleased with the technician that I got. He replaced the ballcock assembly in the commode and he did it very quickly. But he didn't do it right. Other than that, HomeServe's service has been great.

It's been really easy to submit a claim and they provide a good service at a reasonable price. They usually respond really quickly and they use good contractors. The contractors are knowledgeable and they provide good quality services. I had a plumbing repair done and the contractor was really professional. They performed the job really quick.

I've used HomeServe a few times. It's very good. I like it and I like to recommend it to anybody. I'm gonna recommend it again to the people I know who own properties. A pipe in the ceiling broke. A plumber came right away and fixed it. Last year, I used the plumber for a sink in the kitchen. They fixed a pipe as well.

Last week, the refrigerator upstairs was really cold and downstairs, it wasn't as cold. Then this week, the washing machine was leaving the water soap and the dryer doesn't have a cable. We requested HomeServe for service and the tech was on time. He called before coming and was very respectful. He was knowledgeable as well. The refrigerator took a good 45 minutes to fix it and it's working great now. He didn't fix the washing machine and the dryer but he explained the problems with them which makes a lot of sense. I would recommend HomeServe for anybody who owns a home.

We had a leak under our sink and we had a good plumber come. The guy was very nice, he knew what he was doing, and he fixed it. We had one previous repair before that and the guy who came out also knew what he was doing and fixed the clog. So far, HomeServe sent good people and we didn't have to pay anything once they were here.

Some of the techs have been good, while others are negative. I had a drainage problem. The first guy couldn't fix it. He said something about the pipe. But the second guy was able to fix it. Recently, the main water valve was leaking. So, the techs had to replace the valve. They came out the next day. They were good and flexible. The only thing was, they had a struggle with some of the paperwork. It took me a couple of days. I will keep HomeServe for a few years.

We are in the process of selling our home and during the inspection, it was discovered that the sewer line need a repair. They refused to cover it/repair it because it was not an active backup. They would not send us a copy of their terms and conditions. These people are crooks. STAY AWAY.

The first time I used HomeServe, my basement was backing up and Mayes Plumbing came out and unstuck it. It didn't work, so they had to come back out and do it over again. So far, so good, except the people who came said they were gonna email me a bill, but I never got one from them. I should have gotten a copy of my bill so I can know how much I use.

HomeServe response to service calls is ridiculous. I have the Premium subscription but repairs to my appliances takes anywhere from 10 to 19 days. Meantime I spend money at the Laundromat. Remember they work with 3rd party contractors so if you call to complain they'll tell you to call the Contractor, there is nothing they can do to help. Currently I called for a dryer repair on the 19th. I was informed today that the servicemen will come on the 31st. Really? And when they come all they do is find out the part you need and order it which takes another 5 to 7 days. HomeServe.. drop serve from your name.

HomeServe is a good service. I was looking for something like this, who can stand by next to me once I need the home service. It's affordable. That's why I bought the plan from HomeServe. They offered me more than one product. I just had one claim and it went smooth. People should use HomeServe and take advantage of it.

HomeServe wanted us to wait a week for their plumber. We could not. They did not reimburse for the outside line because there were no pictures taken while it was dug up (pouring rain). They only paid for the inside line connections. Less than $300.

I was not pleased with the overall attitude of the plumber that cleaned out my kitchen pipes. I would ask him a question, and he would talk down to me. Of course, my thoughts of why the plugged-up pipe could have happened that way so he said. He kept saying to stop putting grease down my pipes. I do not just put grease down my pipes in huge quantities. He did not have a bucket, and at one point when he started auging out the pipe he did not put the bucket that I gave him under the pipe and grease went everywhere. He attempted to clean up the grease with not much success. I just hope that if I have a problem again that this plumber is not sent to me.

We had a leak in our exterior water line and John Thatcher and Sons did the repair and the did an amazing job. Very easy to work with. I would recommend them for future use. Thank you also for HomeServe

I requested service for a plugged drain, and the contractor that came out was very attentive, on time, and courteous. You never know when they are backed up with calls, but this particular time, the time frame was very reasonable. We couldn't figure out what was going on, so they used a camera and we could see exactly what the issue was. I've had a similar problem in the past, and this contractor did the best job and solved the problem. They went from the roof, which previous contractors had not done. It was an improvement as far as ease of access and less mess in the house. They also used a water blaster instead of an old-fashioned rotary device, and that worked really well. They were a good team. It was a young man and woman, which was nice to see a woman out there working. I liked it.

Started with gas leak Aug 26. It’s Oct 12 and I still have 1 line not repaired. I was shocked to hear I would owe $950 Plus because I had gone over the limit. I appealed and did get some reduced but things don’t add up to me. Be SURE to get a copy of your contract that you have with this company. And good luck.

Homeserve was very prompt in assigning a contractor to our plumbing issue. The issue was a blocked bathroom sink. The contractor came once and applied a simple fix to free the blockage of the sink. However just two weeks later the same problem occurred and Homeserve was contacted again. Homeserve assigned the same contractor who came again and did a thorough assessment only to find the blockage deeper in the pipes behind the walls in the house. The contractor who repaired our plumbing was equally prompt and responsive and completed the job to our satisfaction.

I have all the HomeServe coverages they offer. The reason is I am confident I will have help when needed and at peace that if a covered benefit, I won't be facing an unexpected high cost of repair. I prefer budgeting for premium costs versus being hit with a large repair bill at an unprepared time. I get immediate response when I call the help center and the repair service calls back in the time frame the help center tells me I can expect a call. The repair services have been professional and excellent in their work. It seems like Home Serve only contracts with quality businesses. I have used HomeServe many times and have never been disappointed with the process or with the repair services. I do recommend HomeServe and will continue my own policies with them.

The sink in one of my bathrooms got stuffed up, and anytime one has a plumbing problem, it happens on a Friday night or Saturday on a holiday weekend. I used to have a plumber that I knew, but he went off to Columbia and I can't find him anymore. HomeServe sent a plumber, and he came the next day. Somebody called me Friday night and said, "Hey, you think you can wait till Monday?" I said I could. It was not a tremendous deal, but then the company called me up Saturday morning and said, "We have a technician out there where you live if you want somebody to come." I said, "Yeah, send them over now," then I didn't have to even look at the thing.

It's been three years since we've been with HomeServe, and the first time we had to call was recently. We had a power surge, the transformer blew and it caused things inside and outside the house to explode. The power came back up, but the issues were still there. The repair people came within 24 hours, and we were very happy. They had a great work ethic, and they were willing to help us with any questions that we had. So they're good. I told my mom about HomeServe. Having a home warranty helped us find somebody quick, who was qualified for the job. I trusted them too 'cause it came through the service.

I had service from Homeserve for 6 properties and don't feel it is worth it. I had more damage resulting from extremely long wait times (caving ceilings/water damage) than what I saved not calling my own contractor. (Who would have been there immediately if it is urgent). I have to call back several times to follow up/clarify etc and basically only lose time for a very limited service. Most things are not included, even though I Have the full package so I end up having to send my guys back in any way to finish the job. I will be cancelling my service this month.

We had a rocky start to this repair as the plumber sent by Home Serve seemed uninterested in finding the source of the problem, he said the line had to be replaced, turned out he was inspecting our neighbor's line and did not run a camera from inside our house. We had to lobby for a second opinion which was initially turned down, but once we got a different plumber in we were able to find the break in the line and Home Serve authorized the repair. The person at Home Serve who took over claim did a fantastic job of handling our repair. We did incur extra expense because the initial plumber sent by Home Serve did a horrible job, but our overall experience with Home Serve was excellent since they did make sure that our claim ultimately was resolved.

My initial call was answered with professionalism and courtesy. Plumber came after calling to say he was on his way. Great service. He was efficient and polite. No charge! That was the best part! I'm glad that my line is unclogged and that's not a worry anymore.

When my air condition was leaked, I reported to HomeServe. This office asked me some questions and promise to send the technician to come to fixed it and my problems was solve on the next day. I am very happy and appreciate this office.

Very easy to make an appointment. Response was quick, the next day. Service was excellent. The technician was professional, knowledgeable and personable. Turned out there was nothing wrong with my hot and cold water valves. However, they were able to change my service request for a stopped up tub. I didn't have to waste the service request.

HomeServe is well worth it and before this last call, I was very happy with their contractors. They were very nice, polite and did good work. But this last time I had a plumbing problem, I had to make many calls before somebody ever picked up their phone. That has never happened before with HomeServe. Also, I told the person I was speaking with to make sure that the techs have shoe covers and masks. They showed up, rang the doorbell and I opened the door, and they didn’t have masks or shoe covers on. So, I asked the guy if they had those. He said he would go back to the truck. So, I closed the door and came in the house. When they came in, I noticed that they had on masks but I didn't look down at their feet to see if they had on shoe covers until we got upstairs in the dressing room and there they both were standing without shoe covers.

After making a service request as a landlord, it took 4 - 5 days to get someone out to the house on a #1 priority request. The house was a mess and to date I was not given any update, no call backs or verification if repairs were made. I am still waiting on a service repair report indicating what corrective actions were taken. I contacted customer service and was re-directed to the vendor assigned the project. I am not happy with the follow up on my service request. HS can do better but this makes twice I had to repeatedly search for answers regarding repairs.

I am so pleased with the quality of service from HomeServe. The plumbing service was excellent they arrived promptly. Thank you Seth for the great job. I didn't have to wait to get service called and received service the next day. Thanks again HomeServe!!!

I had this sewer line "insurance" for almost 2 years. When I bought it, I did express my concern that they would find a way to NOT cover my claims... They assured me they're not fraudulent like that. Well, I recently needed my sewer line lateral curb trap fixed, as a PREVENTATIVE measure. They sent a plumber who only flushed out the line. They found a way to deny my claim, saying they don't cover things outside the house, especially if it's not an emergency. I cancelled the policy and they sent me back a refund for the remaining few months. Fortunately the coverage cost me under $200 for a year, so it wasn't a massive loss. This company is low-key fraudulent. If you DO want to take the risk, make sure you read the fine print, and TALK TO ONE OF THEIR AGENTS FIRST (ask specific questions, and record their answers if possible), before paying anything.

I wasn't sure if these plans would be worth it but not only did it pay for itself on the first call but they dispatched someone within an hour and they were very professional and courteous. We've had a plan for two years and I doubt we will ever go without one again. We will be adding coverage for other repairs in the future.

John came to try and get rid of a clog in drain. He worked his butt off to get it done. Took the time necessary, was professional and seemed to be a really good guy. Haven't had service like that in quite a while.

They're pretty good. The claims process is pretty easy. The only thing I have right now is that they increase the price so much. I used to pay 180. But now, it's around 300.

Homeserve is not worth the money. While customer service isn’t bad, the plumbers/HVAC contractors that they use aren’t worth it. Others may have a better experience, but mine was awful. I give them zero stars!! Not worth it, waste of money. Wish I had never gotten the service. I only trusted them because the advertising came with my electric bill and I assumed it was worth it.

They want to wait until end of winter to look over my boiler.... And I called starting in July..... They want to get paid monthly for nothing...And then wait a year out to try to do any work... Turns out it was a scam and none of the promises even those in writing come close to being true. All those that left good feedback.... Try calling them today.... Ask them to do something...And when they say 2 to 3 months wait....Then come back and update your feedback. I guess they also install pools in January???? And air conditioners in December????

Our toilet wouldn't flush and all the water was backing up. United Plumbing came and they told us what needed to be done but they couldn't do it. They said they would notify HomeServe. Then, Parker Plumbing came out and they were the ones that finally fixed it. The issue started on a Thursday and we had to go until Tuesday before we got anything done. We couldn't use the bathroom and it was a mess. But everybody was polite and courteous. It's just that nobody could do anything and they were gonna get somebody but we didn't hear from anybody. I was very dissatisfied.

I called HomeServe and told them what my issue was. Depending on if I have the services or not, they come to the home. Whoever the contractor was, they would text or call to say they were on their way, and that was it. The process is really simple.

I had a wonderful experience with HomeServe. They've paid two different claims for me. One claim was for the HVAC unit. I called HomeServe and they had a man out here within a couple of hours. The motor on the fan had gone awry. He repaired it and it was over $2,000. They had it back up and running in no time at all. Then they sent the check very quickly to the maintenance man. The other claim was for a plumbing problem. I forgot I had HomeServe and then a friend recommended this man that they knew that did car repair. So he came and repaired it. Then I remembered I had HomeServe, so I contacted them and they told me to submit a receipt. I submitted it and they paid it with no problems at all. I am more than pleased with HomeServe. I'm an elderly lady, and they were a godsend for me.

Whenever I use HomeServe, they are quick to send somebody out and they always send somebody good. I recently had to a claim for my furnace and they sent out one of the good places in town and they knew what they were doing. I never had a problem with HomeServe. I tell all my friends about it.

Called company on Aug 4 about a floor furnace malfunction. Rather than having a qualified gas floor furnace technician come to my property they keep wasting the time of small businesses that are ill equipped to work on floor furnaces to come to my house. Technician has told me they don’t repair the kind I have and one even said he had never seen a floor furnace. I provided a company name and phone number of a licensed and insured company that does work on the type of furnace I have but HomeServe never called them. I have a contract with HomeServe for this service and I have so far paid thousands of dollars to be covered by them. They keep trying to send people out to my house that can do irreparable harm to my property and the people living in the house rather than get qualified, licensed, insured and, yes, SOBER people to come to my house.

The reps are knowledgeable and they don't take too much time figuring things out. They listen to what you have to say. The techs do their jobs well. The plumber came fast and he did the job in one day. But HomeServe had trouble getting an electrician to take the work order and the contractors they have on the electrical side are a little lackluster. They weren't responding to the HomeServe reps who were doing all they could do. The last lady I worked with found somebody but it was at the same time I was calling back and recommending a licensed contractor to them myself. I put a claim in last Friday and the issue didn't get fixed until Tuesday. It almost came to a point where I called licensed contractors, asking them if they would take the HomeServe contract.

Every time we have ever used HomeServe, we've been very happy with them. I've liked every one of them that have been in the house. I had a claim with them recently. There were three things that were going on. Two have already been fixed. They were in and out in no time. I've had family and friends that said they have a tough time getting a plumber to come out ‘cause they won't do small jobs. To have someone come out as fast as they did was wonderful. HomeServe has vetted these people and have been happy with the work they've done for other people. For the third one, I have to have the water company shut the line off out at the street, which is the one thing they have to come back to do. It was leaking around the shut off valve where the water comes into the house.

I've been with HomeServe for almost seven years, and I've never had a bad experience with them. I always recommend friends to go to HomeServe.

HomeServe is insurance, and I like to have insurance. We just have to call up and tell them what the problem is, and they send somebody out. Somebody came out to the house for an electrical problem. And he fixed the problem and that was it. I've told people to get HomeServe. It's good to have, especially if you own a home.

The customer service is one of the worse I have ever dealt with. The resistance to getting service after paying for a contract is ridiculous! I talked to a lady named Ellen and she was the most resistant, rude, and unprofessional I have had the displeasure of dealing with. I have 4 homes with them and I will now discontinue service with them because of her rudeness. She is not the first one that has been rude but she is definitely the last one I will deal with!

The techs were both very polite and knowledgeable. I would have them back to do who knows what if the time ever comes.

I'm very much satisfied with HomeServe. The job was done in a good, timely manner.

HomeServe got someone out immediately within that same day. The representatives were very kind and professional. The first contractor that they sent out did the repair but didn't do great job. It started leaking again twice. HomeServe had to call someone else out two days ago, and we haven't had any problems since then.

Submitting a service request is fairly easy. I call and techs come within 24 hours. I had a tech come for a request I had and fixed things easily. He was pretty good.

HomeServe wasn't able to help me, but I appreciate the speedy response. They responded within less than an hour which was phenomenal because I've tried many different warranty companies and HomeServe is by far, the most receptive. I appreciate that because everybody else would say they'd be out in a week. If you got a plumbing problem, you can't wait a week. But their policy was they couldn't remove the toilet so they had to send the second person out, which was kind of a pain in the butt. They came out and apparently, the house is on a community septic system.

There was a drip downstairs in the utility room where it has a concrete floor. I called HomeServe and asked them. They were gonna send somebody that day. I got doctor's appointments all afternoon so I asked if they could come in the morning. They sent me somebody over here the next day in the morning. He fixed it right away.

My experience as far as the insurance company was very good although my experience with the contractors was horrible. They did not put the driveway back the way they found it so I get to pay to get the driveway fixed. I would not recommend that contractor to anybody. They made the experience very very bad and from everybody I've asked. They did not finish their work and left it to me to complete. I would not recommend that contractor to anyone.

HomeServe contractors always let me know what they are doing. And they're respectful. The contractor was a nice young man. He knew what he was doing. He did the work from the front but he went around, showed me where it's wet. Branches are one of my regular things all the time. And I'm trying to keep the wipes out of the bathroom. So, I've got a brand-new toilet.

When things go out, HomeServe helps me out. I'll be able to get my stuff fixed. And it’s at a low-cost rate. The only thing is I would like more bundle of deals for even with the appliances. Recently, the ac had an issue with a plug-in coil. The contractor checked everything, and he said one of the switches was off. But it was a quick, easy fix for him.

HomeServe hired a company called K&S Plumbing to come out and try to clear a stoppage in the bottom of a drain of a shower in my basement. The guy spent about two hours trying to clear the clog and he had no success. I called his office and talked to them and they concluded that I had some kind of extra tank in the yard that had to be cleared. I have no other tank in the yard that we’re aware of. As it turns out, that was not true. Because when he left and couldn't clear it, I had to call another plumber to come out and take a look. He spent about 15 minutes figuring out what the issue was and another 15 minutes clearing the clog in the drain. He charged me $307 for doing that. So HomeServe owes me $307 and I'm not happy with it.

A service company has been out twice in the last week and a half or a week to 10 days. The first time they came out was for the toilet bowl, the tank, the fill valve, the faucet in the shower that won't turn on, and the plugged-up sink in the kitchen. The only thing they fixed was the valve in the toilet and I had to pay for that. It was not worth it. The tech knew what he was doing. I know the service company and I've dealt with them for a lot longer than I've been with HomeServe. He came out a second time and he did great. He got my sink unplugged in the kitchen. Having HomeServe is convenient.

I’m signed up with Dominion for one air conditioner. If the air conditioner needs some work done on it, I call the 24-hour number and give them a $50 charge on the credit card. Techs come out and fix the air conditioner. Before, I had a very old system that was from 2007 and it was having issues. It was about to die. Last year, they replaced a fan. This year, there was a thing that wasn't draining water right and they fixed that. They also fixed some kind of a sensor thing. The techs have always been good.

It's great when I submit a service request. The contractors are good.

Technicians were professional, customer service oriented and generally terrific. They outsourced the job but the company that they sent were superior. They explained everything to me. They were the best plumbers that I have ever had in my home. They fixed my problem. The only thing is I don't know if there is a problem with the pipes to the street. I am very satisfied with the job that was done. It was a pleasure. Thanks.

I have recently had to do all of the footwork to get service and this is unacceptable as I am the customer. Information is not recorded to to be shared amongst the Many Different agents you will work with on any 1 call. It is very frustrating and stressful for the customer already dealing with a major home repair issue.

Repairman called promptly, came on time the next day and did a great job fixing all items. They cleaned up afterwards and made sure we were happy with their work. I would highly recommend them. Highly satisfied with HomeServe and their electrical contractor.

Very professional, neat, clean, did a good job. Would have him work for me again. Helped me clear around tank. Took old tank out very carefully and brought new tank in the house as carefully as he took the old one out.

When I first called in to schedule service for my house, I was initially told that the service I needed done was not covered, and that the company I requested to do the work could not come out. I called back the next day and was told the complete opposite, that the work I needed done WAS covered, and the company I requested could do the work. The technician who came out to my house was amazing, Ricky **. He was able to diagnose the problem, solve it, and keep up us well informed about the work he did and the future work we might need done.

I spoke with HomeServe and they were so helpful! I give them 5 stars! They sent a plumber Matt (Mathew) from Hers' and His Plumbing and he fixed the leak in about 15 minutes. I give them 5 stars also! Very Satisfied! Thank you!!

Home Serve has always provided me with excellent customer service and servicing my claims. Follow through is a 10. Thank you for your professionalism, support, and courtesy. A BIG Thank You to your entire Staff. I am recommending Home Serve to my family and friends.

There was a leak or something under the toilet and when I called HomeServe, they got someone out here. The problem was fixed and the contractor was excellent. I recommend them.

I kept getting these scary mailings about potential costs of a water line break. And the relatively cheap cost of insurance - a little over $5. And this is what I was told unless I bought their more expensive package: debris removal is not included and repairs do not include anything but making the area “safe”. I first called and couldn’t believe my ears, so I confirmed through their online chat.

The technicians were prompt, courteous and professional. I was very pleased with the service and will continue it. It was more difficult than usual as they had to use the roof stack vs. the normal cleanout near the street.

We had a water leak from the supply line to our house called HomeServe and they had a plumbing company out the same day. This was a Thursday, Later that day we started get water in the basement. We call American water who came out and shut the main valve and later on Friday the plumbing company came out found the leak and repaired it..

I only had to use HomeServe one time last weekend and it was fine. They picked up after about 20 minutes and the plumber called me that night and showed up the next morning. The problem was resolved and it was a very professional experience. HomeServe is great. It does what it's supposed to do. It's perfect and I thank them for being there for us.

I had an electrical issue and the contractor was very good and polite. The repair took about 40 minutes. HomeServe needs to improve on the wait time though. Sometimes, I call in and tell them what’s wrong and one time, I had to wait two days.

HomeServe has been perfect. It’s a professional job done by a professional person. When I called customer service, you could even see a smile through the phone. They’re very friendly and the young lady knew her stuff. The two gentlemen who came out did their job and educated us. When they came out physically and over the phone, from A to Z, it was well. The quality of work was excellent.

Every time I submit a service request to HomeServe, the contractor has come promptly. They let me know when they're coming and come more or less on time when they say they're going to. So, it's been successful for me and I’m very happy with my experience. My only recommendation is for it to be one big bundle because I pay a little bit for electricity and plumbing. I would like it together.

We had a water break outside and my husband found where the ground was wet. He started digging it up and when the tech got here, he repaired the problem. The customer service was good but the provider they were using was not. It took two days to get somebody out and they didn't even return my call. When they finally called, they said it would be a week and a half before they could come and that was unacceptable. Other than that, everything went smoothly. Now that we've got the issue repaired, I feel just fine with HomeServe.

I called because my AC was not working. HomeServe sent a technician and he replace the part and everything was fine for 3 days. I called again and a different technician came. He looked at the outside unit ade decided I could have a R-22 leak however he never went in the attic to confirm there was a leak. He tells my husband (I was working) that he will put R-22 in the system. He did not say how much this will cost. When he was done I got a bill for $1,919.25 and it lasted 30 minutes. If he would of check for a leak and found one this would not of happened. I'm out almost $2000.00 and it's 90 degrees in my house. I would have put that $2000.00 on a new system instead of throwing $2000.00 away. I've called twice to talk to a supervisor and no one calls be back. My husband is 75 and I'm 72. We are on a fixed income and that is why I took this plan to avoid all this.

I call and it's easy. They assign my claim to someone but these past few times, I've requested the same company because the other companies they send out don't do anything.

I just call a number and tell HomeServe our problem, and they dispatch someone out to resolve it. Once they assign it to one of the contractors, we would typically get a call, email or text from whoever that they've been assigned our job, and when they're expected to arrive. So far, over the years, it has been anything from great to, we specifically requested some don't come back out. They just say "Okay," and find someone else. It has been easy. HomeServe has been worthwhile for us. My sewer line is more than I paid them a year. If they don't want to fix it permanently, they can continue to come out yearly and take care of my needs.