HomeServe Reviews

Every time we have ever used HomeServe, we've been very happy with them. I've liked every one of them that have been in the house. I had a claim with them recently. There were three things that were going on. Two have already been fixed. They were in and out in no time. I've had family and friends that said they have a tough time getting a plumber to come out ‘cause they won't do small jobs. To have someone come out as fast as they did was wonderful. HomeServe has vetted these people and have been happy with the work they've done for other people. For the third one, I have to have the water company shut the line off out at the street, which is the one thing they have to come back to do. It was leaking around the shut off valve where the water comes into the house.

I've been with HomeServe for almost seven years, and I've never had a bad experience with them. I always recommend friends to go to HomeServe.

HomeServe is insurance, and I like to have insurance. We just have to call up and tell them what the problem is, and they send somebody out. Somebody came out to the house for an electrical problem. And he fixed the problem and that was it. I've told people to get HomeServe. It's good to have, especially if you own a home.

The customer service is one of the worse I have ever dealt with. The resistance to getting service after paying for a contract is ridiculous! I talked to a lady named Ellen and she was the most resistant, rude, and unprofessional I have had the displeasure of dealing with. I have 4 homes with them and I will now discontinue service with them because of her rudeness. She is not the first one that has been rude but she is definitely the last one I will deal with!

The techs were both very polite and knowledgeable. I would have them back to do who knows what if the time ever comes.

I'm very much satisfied with HomeServe. The job was done in a good, timely manner.

HomeServe got someone out immediately within that same day. The representatives were very kind and professional. The first contractor that they sent out did the repair but didn't do great job. It started leaking again twice. HomeServe had to call someone else out two days ago, and we haven't had any problems since then.

Submitting a service request is fairly easy. I call and techs come within 24 hours. I had a tech come for a request I had and fixed things easily. He was pretty good.

HomeServe wasn't able to help me, but I appreciate the speedy response. They responded within less than an hour which was phenomenal because I've tried many different warranty companies and HomeServe is by far, the most receptive. I appreciate that because everybody else would say they'd be out in a week. If you got a plumbing problem, you can't wait a week. But their policy was they couldn't remove the toilet so they had to send the second person out, which was kind of a pain in the butt. They came out and apparently, the house is on a community septic system.

There was a drip downstairs in the utility room where it has a concrete floor. I called HomeServe and asked them. They were gonna send somebody that day. I got doctor's appointments all afternoon so I asked if they could come in the morning. They sent me somebody over here the next day in the morning. He fixed it right away.

If you are looking to purchase insurance for plumbing, hot water heater or anything else in your home, I would suggest going to another company. This company does not take your complaints seriously. If you have a plumbing problem, you can wait up to 3 days to hear from them. Imagine if you had an emergency, say a burst pipe with water flowing all over your basement and you have to wait 3 days to hear from them? I had hot water heater insurance with them for years. When I saw that my hot water heater had a leak I called them. They said they only cover repairs to a hot water heater. Ask any plumber and they will tell you most hot water heaters need to be replaced not repaired. So I cancelled that insurance and realized that I had thrown away so much on them. My advice, go somewhere else.

My experience as far as the insurance company was very good although my experience with the contractors was horrible. They did not put the driveway back the way they found it so I get to pay to get the driveway fixed. I would not recommend that contractor to anybody. They made the experience very very bad and from everybody I've asked. They did not finish their work and left it to me to complete. I would not recommend that contractor to anyone.

HomeServe contractors always let me know what they are doing. And they're respectful. The contractor was a nice young man. He knew what he was doing. He did the work from the front but he went around, showed me where it's wet. Branches are one of my regular things all the time. And I'm trying to keep the wipes out of the bathroom. So, I've got a brand-new toilet.

When things go out, HomeServe helps me out. I'll be able to get my stuff fixed. And it’s at a low-cost rate. The only thing is I would like more bundle of deals for even with the appliances. Recently, the ac had an issue with a plug-in coil. The contractor checked everything, and he said one of the switches was off. But it was a quick, easy fix for him.

HomeServe hired a company called K&S Plumbing to come out and try to clear a stoppage in the bottom of a drain of a shower in my basement. The guy spent about two hours trying to clear the clog and he had no success. I called his office and talked to them and they concluded that I had some kind of extra tank in the yard that had to be cleared. I have no other tank in the yard that we’re aware of. As it turns out, that was not true. Because when he left and couldn't clear it, I had to call another plumber to come out and take a look. He spent about 15 minutes figuring out what the issue was and another 15 minutes clearing the clog in the drain. He charged me $307 for doing that. So HomeServe owes me $307 and I'm not happy with it.

A service company has been out twice in the last week and a half or a week to 10 days. The first time they came out was for the toilet bowl, the tank, the fill valve, the faucet in the shower that won't turn on, and the plugged-up sink in the kitchen. The only thing they fixed was the valve in the toilet and I had to pay for that. It was not worth it. The tech knew what he was doing. I know the service company and I've dealt with them for a lot longer than I've been with HomeServe. He came out a second time and he did great. He got my sink unplugged in the kitchen. Having HomeServe is convenient.

I’m signed up with Dominion for one air conditioner. If the air conditioner needs some work done on it, I call the 24-hour number and give them a $50 charge on the credit card. Techs come out and fix the air conditioner. Before, I had a very old system that was from 2007 and it was having issues. It was about to die. Last year, they replaced a fan. This year, there was a thing that wasn't draining water right and they fixed that. They also fixed some kind of a sensor thing. The techs have always been good.

It's great when I submit a service request. The contractors are good.

Technicians were professional, customer service oriented and generally terrific. They outsourced the job but the company that they sent were superior. They explained everything to me. They were the best plumbers that I have ever had in my home. They fixed my problem. The only thing is I don't know if there is a problem with the pipes to the street. I am very satisfied with the job that was done. It was a pleasure. Thanks.

I have recently had to do all of the footwork to get service and this is unacceptable as I am the customer. Information is not recorded to to be shared amongst the Many Different agents you will work with on any 1 call. It is very frustrating and stressful for the customer already dealing with a major home repair issue.

Repairman called promptly, came on time the next day and did a great job fixing all items. They cleaned up afterwards and made sure we were happy with their work. I would highly recommend them. Highly satisfied with HomeServe and their electrical contractor.

Very professional, neat, clean, did a good job. Would have him work for me again. Helped me clear around tank. Took old tank out very carefully and brought new tank in the house as carefully as he took the old one out.

When I first called in to schedule service for my house, I was initially told that the service I needed done was not covered, and that the company I requested to do the work could not come out. I called back the next day and was told the complete opposite, that the work I needed done WAS covered, and the company I requested could do the work. The technician who came out to my house was amazing, Ricky **. He was able to diagnose the problem, solve it, and keep up us well informed about the work he did and the future work we might need done.

I spoke with HomeServe and they were so helpful! I give them 5 stars! They sent a plumber Matt (Mathew) from Hers' and His Plumbing and he fixed the leak in about 15 minutes. I give them 5 stars also! Very Satisfied! Thank you!!

Home Serve has always provided me with excellent customer service and servicing my claims. Follow through is a 10. Thank you for your professionalism, support, and courtesy. A BIG Thank You to your entire Staff. I am recommending Home Serve to my family and friends.

There was a leak or something under the toilet and when I called HomeServe, they got someone out here. The problem was fixed and the contractor was excellent. I recommend them.

I kept getting these scary mailings about potential costs of a water line break. And the relatively cheap cost of insurance - a little over $5. And this is what I was told unless I bought their more expensive package: debris removal is not included and repairs do not include anything but making the area “safe”. I first called and couldn’t believe my ears, so I confirmed through their online chat.

The technicians were prompt, courteous and professional. I was very pleased with the service and will continue it. It was more difficult than usual as they had to use the roof stack vs. the normal cleanout near the street.

We had a water leak from the supply line to our house called HomeServe and they had a plumbing company out the same day. This was a Thursday, Later that day we started get water in the basement. We call American water who came out and shut the main valve and later on Friday the plumbing company came out found the leak and repaired it..

I only had to use HomeServe one time last weekend and it was fine. They picked up after about 20 minutes and the plumber called me that night and showed up the next morning. The problem was resolved and it was a very professional experience. HomeServe is great. It does what it's supposed to do. It's perfect and I thank them for being there for us.

I had an electrical issue and the contractor was very good and polite. The repair took about 40 minutes. HomeServe needs to improve on the wait time though. Sometimes, I call in and tell them what’s wrong and one time, I had to wait two days.

HomeServe has been perfect. It’s a professional job done by a professional person. When I called customer service, you could even see a smile through the phone. They’re very friendly and the young lady knew her stuff. The two gentlemen who came out did their job and educated us. When they came out physically and over the phone, from A to Z, it was well. The quality of work was excellent.

Every time I submit a service request to HomeServe, the contractor has come promptly. They let me know when they're coming and come more or less on time when they say they're going to. So, it's been successful for me and I’m very happy with my experience. My only recommendation is for it to be one big bundle because I pay a little bit for electricity and plumbing. I would like it together.

We had a water break outside and my husband found where the ground was wet. He started digging it up and when the tech got here, he repaired the problem. The customer service was good but the provider they were using was not. It took two days to get somebody out and they didn't even return my call. When they finally called, they said it would be a week and a half before they could come and that was unacceptable. Other than that, everything went smoothly. Now that we've got the issue repaired, I feel just fine with HomeServe.

I called because my AC was not working. HomeServe sent a technician and he replace the part and everything was fine for 3 days. I called again and a different technician came. He looked at the outside unit ade decided I could have a R-22 leak however he never went in the attic to confirm there was a leak. He tells my husband (I was working) that he will put R-22 in the system. He did not say how much this will cost. When he was done I got a bill for $1,919.25 and it lasted 30 minutes. If he would of check for a leak and found one this would not of happened. I'm out almost $2000.00 and it's 90 degrees in my house. I would have put that $2000.00 on a new system instead of throwing $2000.00 away. I've called twice to talk to a supervisor and no one calls be back. My husband is 75 and I'm 72. We are on a fixed income and that is why I took this plan to avoid all this.

I call and it's easy. They assign my claim to someone but these past few times, I've requested the same company because the other companies they send out don't do anything.

I just call a number and tell HomeServe our problem, and they dispatch someone out to resolve it. Once they assign it to one of the contractors, we would typically get a call, email or text from whoever that they've been assigned our job, and when they're expected to arrive. So far, over the years, it has been anything from great to, we specifically requested some don't come back out. They just say "Okay," and find someone else. It has been easy. HomeServe has been worthwhile for us. My sewer line is more than I paid them a year. If they don't want to fix it permanently, they can continue to come out yearly and take care of my needs.

We had a plumbing issue. We called HomeServe. Within minutes I heard from a plumber. Within the hour the plumber had the problem solved. It's our first experience using HomeServe and it couldn't have gone better. I'm glad we have HomeServe there when we need them.

Homeserve has been quick to respond to my emergencies supplying qualified technicians to rectify the situations. They are always knowledgeable and polite. I would highly recommend them to anyone! Securing their services is the best thing a homeowner can do!

The water heater went out, so Stott came out and replaced it. They were very good and helpful. They were very professional. They knew what to do. The water heater was covered by HomeServe. I had it upgraded to a 50-gallon, so I just had to pay the difference between 40 and 50. The claim went extremely well. I like that when I call HomeServe, somebody shows up. The people that’s been coming out are great.

I love HomeServe. I've had them for a couple years and their service has been quick and easy. I used them for my central air because apparently, between the time it was put it in and when the tech looked at it, the wire had vibrated off. All he had to do was put the wire back on and leave, and it's back to normal now. I also had a plumbing issue when the water heater went out and I couldn't relight it. The techs who came out were great as well. They did a rehab on the bottom and that made it good for another eight to 10 years. I've ** about that payment every month because our water bill is cheap except for the MSD and HomeServe. They're the highest part of my water bill. But when it happened, I said, “I am not complaining anymore.”

Took the order quickly and came out to repair it the next day, the job was done quickly and professional. The repair man (my wife didn’t get his name) was very nice and friendly. He showed my wife the damaged part as my wife asked him what was wrong with AC.

We had a new toilet put in and it was having some problems. HomeServe sent out techs to work on it and they did a really good job. Every time we've called HomeServe, we've gotten pretty fast service. The techs usually come out the next day and for this last claim, they came on a Sunday. Other than that, HomeServe kept saying that I hadn’t paid the bill and it was their fault. I got a new credit card and I gave them the number, but they just kept trying to use the old one.

I reported a plumbing in my upstairs toilet on 7/2. From 7/2 to 7/5, I spoke with 5 women and 1 male who were unable to find a plumber in the. Your company needed some information from him before entering him in your system. I was told someone would get back to me, Since July 6,7,8 and 9th I haven't received a call back. Just great service! Wasn't I lucky I had another toilet in my house! Wasn't I lucky I didn't have to shut the house water! Totally unacceptable if you ask me!

Excellent Service. The problem was solved. I will recommend these services to friends or family, MY brother asked about these services. He is in another city. I did tell him about my services. I think he liked the services. It will be up to him how he would be able to get to these services,

Shower smelled like smoke. Repairman was prompt, called ahead, courteous and proficient in what he does. The repairman and his assistant were both courteous and explained what they were doing and why. I would definitely request these two gentlemen if possible.

Called on the 4th of July around 9AM for backed up drain going out of the house. We couldn’t use any water in the house that would end up in the drain lines. Service Tech actually arrived before 12 noon and snaked out the main drain trap. Mike was super friendly and courteous and resolved our issue immediately. Thank you!!!

My experience was horrid. While replacing interior plumbing discovered a leak in the water main. Home Serve sent another plumber and ruled that another plumber touched the problem they would not cover the issue. Repeated calls to home serve have gone unanswered. Not a good deal and I am writing the insurance commisionet

When I let the plumber in he located a serious leak which was not discovered by several plumbers before him. This leak was checked by several different people. He was definitely a professional. Once he saw the meter was moving too fast he checked underneath my kitchen & saw the problem. I would recommend him to anyone. He was not afraid to get a little dirty. My meter is back to normal. Very professional…

VERY DISSATISFIED! We contacted HomeServe when our refrigerator broke last month. They assured me that I would get a call back to move forward with getting a company out to fix our frig. (Keep in mind, our refrigerator was broken and we had to put our food in coolers.) I called them back 2 days later to follow up on the call. I kept being transferred and finally got to someone who then stated that I was not even on the call log because my service call was not yet paid for. I paid for the call and then it seemed like the ball was finally beginning to roll.

It took HS over 3 1/2 weeks to get someone to my house and because the first vendor was too high they insisted on another vendor who never showed up. Meanwhile, a terrible smell was in my basement and after the fifth phone call, I got a supervisor who actually found me a vendor/repair company. Your response overall was beyond terrible.. Totally unsatisfied. And In addition, one of your people told me that I was covered up to 10K and another told me 1,500.. Really?! Totally unsatisfied.

I'm a long-time HomeServe customer and have needed to use my policies a few times. I love that when something goes wrong with the plumbing (most common in our 1950s home), I can call HomeServe any time of day, and the rest is done. I don't have to find a service person, they do it for me. In addition, we've been happy with every person who has arrived to take care of the issue. If I call in the morning, much more often than not, someone is at my house that day. I love HomeServe and highly recommend them.

This review is based on my experience with Homeserve and it was not a positive one. I have requested service because I had an external leak on my house, they sent a few plumbers to my house and all of them have the same report, that my exterior pipes needed excavation, it is a very costly job. They gave me a plumbing company that was not transparent on when the job will get done. I keep following up for 3 weeks between Homeserve and the plumbing company they assigned and nothing was still scheduled.

I pay for about five services through my water and gas bills and this was my first time having to use them. My husband and I were expecting the service technician to tell us that our plumbing problem was not within the scope of work and charge us. Didn’t happen. He snaked my kitchen sink and adjusted the lever in my tub so the water can drain properly; however, that didn’t solve the bathroom issue. But he informed me that I have 90 days (I think it was 90 days or 60 days) to have them come back out if there were issues. So, I will be giving them a call back.

I had trouble with a pipe being plugged up for a while, the associate worked diligently until the work was completed. I was so pleased and thankful. Also the customer service department was very efficient in setting up an appointment for me, I didn’t think the plumber would come so quickly. I definitely would recommend this company to my friends and family

I requested a service call for a clogged drain. After several attempt by the plumber to clear the drain, he got his cable stuck in the pipe and eventually broke it off in the pipe. He returned the next day and was able to get his cable out the pipe. They put a camera in the pipe and found another cable in the pipe. The plumber was instructed by Homeserve to cease the repair process. They indicated that the repair would not be completed because of third party damage. Meaning the cable that was found in the pipe. The cable was left in the pipe by a contractor that Homeserve had sent to my home previously to clear the same drain that I am now having an issue with. The contractor has denied responsibility. But they were the only ones out to attempt to clear the drain previously. Kitchen floor is torn up. Have been waiting 2 days from a call back from a Homeserve supervisor. Bad customer service.

I had a clogged sewer line. I called HomeServe and I knew the people that they were going to give the contract to. So, I called them directly. They’ve come out here and serviced my house a few times, and they’re pleasant to be around. The day I talked to them, they came out a day later in the afternoon and the owner came out because all the other people were doing other jobs. He got the problem taken care of within an hour. I've also had techs come in for roots in the line, where when you flush the toilet or when you’re washing the drain, water comes up in the shower floor. I had them come out to fix a bathroom sink that was clogged, too. I like that when the techs come out I don't get a service charge. I just pay HomeServe and I get about six different warranty plans with them.

Home Serve took my money for years from 5 different types of policy and covered one thing and turned down all the rest. Claiming they do not cover it. They do not cover anything and are a rip off. I wouldn't recommend to folks I don't like. They are that bad. Do not sign up with them unless you like to throw money away. It's criminal bait and switch. They tell you one thing and contract something different.

Hate the monthly fees, BUT, it has been worth it! They have been responsive and performed as promised. The tradespeople they send out are knowledgeable, courteous, and respectful. Once again wife made a good choice, by selecting HomeServe.

Called Homeserve for the first time. Told them we had a major water leak between our home and the water meter and was awaiting the city to come turn it off. Homeserve took my information and said someone local would be reaching out to me to begin working on the problem. Within the hour a plumbing company contacted me and said they would be there shortly. When I got to the house after running some errands they were already underway digging and said they would be done as soon as they could. They were polite, and professional. Waterline was fixed quickly and expertly. I've already told some of my friends and family about your company. Thanks for being there.

Called for service one month ago. One company two weeks out, one rep showed up, asleep in truck. Request another rep. No call back. No service provided. I have called to Geyserville too many times. NO SERVICE PROVIDED, NO CALL BACK!!. OVER 90 DEGREE TEMPS. I have spent over 250$ of my money. As if I never had this repair/replacement service. I will cancel all nine of my plans and advise others to, NOT get this service.

HomeServe sent out two plumbing companies who were not able to resolve the problem in my basement. The third, John of AA Drain, drove 100-miles round trip, and solved it in half an hour. He cleaned the basement up from the first plumber, and my yard did not have to be dug up, as the other two had advised. As a bonus to me, he told me what I needed to do to address the deep sinkhole which had recently appeared in my front yard. John was the Best! While the first two companies did not solve the problem, I was pleased HomeServe kept sending plumbers until the problem was over. I really appreciated this dedication to serving me, their customer, until the problem was fixed. Very pleased I signed up with HomeServe years ago.

I like the service that they gave me. They get a contractor out here quick. They came out and fixed my plumbing and the guy fixed what he had to. The only thing was they said that they don't charge a fee when they come out. But a rep said to me there's gonna be a $60 fee. I said there is not supposed to be a fee, which is one of the reasons I signed up with them. She took the fee off. The next time I have to call them out for something and they charge me for a fee, I’m gonna call them up on it.

Our first call was neglected and when we didn't hear anything for a day we called again. That call was handled responsibly and the HVAC company sent went above and beyond quickly and professionally. We have contracts on all our big items and would recommend them.

After 3 weeks and 5 contacts to Homeserve, I still have not been contacted by a service contractor to come and inspect damage to mini-split HVAC. Customer representatives are professional, but cannot get their sub-contractors to respond despite numerous emails and phone messages. Problem is mostly with the contractors they have on call ... they simply do not make contact with end customer.

After repeated telephone calls, Home Serve rejected coverage, and would not explain why. The coverage is extended through utility companies. I repeatedly gave information on my account listed with the utility companies, and Home Serve said the coverage would be extended. But each time, after several weeks, I received many notices through the mail saying the coverage would not be issued - without giving any explanation. I explained to representatives about the problem, was told it would be corrected, and again I received several notices through the mail that the insurance coverage could not be extended. No explanation.

Hi my name is Sam. I live in Damascus Oregon. I have had Home Serve for many years. So I had a leak back in 2016. They came and fixed it. I’ve been paying insurance for many years. So in 2022 it leaked from the same exact place again and I tried to do a claim. We had Apollo plumbing come out and give us a bid and they told us that the waterline would need to be replaced. Once home serve heard about that they were coming up with all sorts of excuses not to pay. They will pay for a small things but when it comes to a major repair they will not pay. They were trying to tell me that my waterline is in my neighbor's property but that line is part of my easement.

We had blockage in our sewer and right away, the rep called the company that they deal with and made an appointment. Then they sent me a text and were very fast to come.

The latest claim I had was when something was wrong with my toilet but they didn't cover that part of the plumbing. You get what you pay for and I didn't pay enough to get the coverage I ended up needing.

Very poor and even rude customer service. The unlicensed plumber dispatched by the company caused serious damage to our building by flooding the bathroom and then claimed that the original service request was not covered. I am contemplating legal actions against the company now.

HomeServe reached out to me and made sure I received the paperwork necessary. I feel they went to great lengths to make sure I felt satisfied. I appreciate the care on their part.

I had a leaky toilet flap and we were relieved to have the insurance with HomeServe. They hooked me up with a plumber and they were wonderful to work with. Everybody was professional.

Very professional, would ask them to come again if needed. Only took them 4-5 hours to replace part of my AC unit. They also brought me 2 portable AC unit until my unit could be fixed. That was very much appreciated.

Accidents and breakdowns happen, and thankfully HomeServe came through for us every time. Professional workmen showed up on time, found the problem and fixed it the first time. No additional charges, no runaround, Definitely worth having and at a reasonable price! I would definitely recommend this product to any homeowner.

When speaking with your service representative I found out that HomeServe leaves volumes to be desired. I found out the hard way that there is more to my service contract that isn't covered than is covered. 1st off you don't give information about what not do or who to contact in case of a sewer emergency, then you use contractors that aren't readily recognizable in the plumbing community. Ready to terminate my contract with your company.

I called on Monday morning with a no cooling situation, and was placed on the schedule for Wednesday for the evening block. I immediately received confirmation of my appointment. On Wednesday morning, I received a text and email canceling my appointment and no additional follow up to indicate a new provider would be servicing my home. As an employee, I could see it was supposed to be sent to a new HVAC provider. If I was a regular customer, this would be extremely poor service! At 7:50 pm, I called to confirm I was still receiving service and it was apparently not dispatched to the new provider. I was told by Stanley that I would receive a call the next day. Fingers crossed, as we are heading into a holiday week end!

When I called HomeServe, it was only a short time before I received an email from Guerrero Electric. They were prepped and ready to come out immediately, but I had previous that-day commitments, so I called Guerrero & talked to Noah. He quickly reset our appointment to the next morning & sent Joe & Tony to do the work. They were fantastic; very helpful, thorough & knowledgeable. Much better than electrical peoples I had out previously. They got all of my issues taken care of & even gave me cell # if I had any other issues. Highly recommended HomeServe and the company they sent out.

I had sewer backup coverage and I was very pleased with the response and the service. Very professional, knowledgeable and I would definitely recommend HomeServe! They even came on a holiday and a weekend, I was very pleased with the entire experience!

So far, so good. The techs have been real courteous and explained everything to me. The number one benefit of having a home warranty is if something breaks down and a person doesn't have the money to fix that appliance. Also, what HomeServe offers, either to repair or replace it, I like that.

I told HomeServe that the toilets were not flushing all the way and my bathroom sink was backed up. When the plumber came here, he told me, “I understand your house is backed up.” I told him no and he said, “That’s what's on the report.” Other than that, it was okay. He found out that the thing inside the tanks wasn’t set to let the water in. Once he went into the tanks and did whatever he did, the water flushed. My sink had a smell in the bathroom and he took the pipe loose and cleaned the sink to dry them out.

His & Hers Plumbing Company was hired through my warranty service company, HomeServe. His And Hers employees indicated that my hot water circulation pump was not working. They indicated that per my contract, they would provide replacement and installation with no charge. After about an hour, I received a call indicating that the replacement pump was unavailable.

Our sewer backed up, we had two other companies come out with cameras. Both explained that roots are pervasive at sewer tile joints, one tile near the main is slightly offset. The line runs under our garage, so it cannot be dug up if it collapses. The only option is preventative lining. HomeServe did not send a camera, nor will they until the line collapses. By then, it's too late.

I am on my second week waiting for someone to get back to me. I called this week to see what was the status. I was told by Katlyn that it was in process and someone would be getting back to me shortly. I am waiting for the following through

Before I signed up for Home Serve I asked some friends what they think about signing up for such a service. Most of them told me that it's not worth it because you get charged monthly and when you have a problem and need to use the service they give you the runaround. I signed up anyways and couldn't be happier. When I had a sewer backup recently I called Home Serve and they said they'll have a sewer company reach out to me shortly. Within 10 I had an appointment set and a few hours later the tech came and fixed the issue (which was a big one - would've cost me a couple of thousand dollars to fix myself). So as I said, I couldn't be happier that I signed up and I'm a happy customer.

Matt was very professional. He inspected the entire crawl space to find where all the water was coming from. As soon as he found it he told me what was going on, cut out the problem area and repaired it.

I love HomeServe. I’ve recommended them, and I had some other friends start to use them too. Recently, I had a water heater that started leaking and ruined my whole basement. I called HomeServe and K Jett Servicing came out. They thought it was a valve and they replaced that. It turned out that it was the water heater so they came out and replaced it for me. I have a very expensive water heater so I had to pay about $1,400 out of pocket. But at least they paid part of it. I also love the guys they always send out. K Jett Servicing has come out a few times to either unclog or fix my water heater. They’ve been awesome.

I came out in the summertime and I checked the water outside and I heard the water flowing. The steel broke off and there was flood everywhere. The plumber that same said it was due to it getting old. But HomeServe kept saying that they could not pay for it because it was a busted pipe even when it wasn't. The plumber talked to the lady over the phone and he was trying to describe to her that over time, the pipe would get old. He cut the water on and it just broke off. It was the inside-outside plumbing. The lady still said they would not pay for it. She wanted to talk to me and I was so mad, I hung up on her. I was upset with them for what just happened. I might as well get rid of this service as I'm paying them for nothing.

Always happy with the service. Ace's service is professional and my problem is always resolved within 24hrs. Best decision I ever made was to get Home Serve. Have older home so they save me lots of money. Thank you so much!

HomeServe was quick and efficient in resolving my clogged drain. I called on a Sunday night and they were there the next morning at 8 am. Anthony was professional and even went the extra step to clean up the sewage.

I enjoy HomeServe and that’s why I keep on re-signing with them. When I call HomeServe, the techs either come out that day or the next day. The only time they couldn’t come out the next day was because they were full. I had a plumbing situation and I had to pay for that myself. Other than that, the tech guys come and they’re very nice and explain things. I appreciate their help. The last they did was the knob on the stove and that went fine. They did a great job with my shower too. The techs always do a good job. They also come back and fix things.

I had a water leak and it turned out there was a leak in the pipe from the water main to the house. It's partially underneath my driveway. I called HomeServe and they said they had somebody out there. It took two or three days for them to get out here. They probably only have a few guys in the big area. That aside, that was acceptable. I know they just can't come out here at the last minute although I would have liked that. Because there was a delay in the time it took the techs to get here, I got to the point that I had to turn the water main off and on to get water to the house because it was leaking really profusely. Once they figured out what to do and started work, they got it done and that was great. The only problem was they had to cut a portion of my driveway. They had to tear the whole driveway down and they made a patchwork instead of making it match the other side.

HomeServe has been quick to find the appropriate services for my problems and when there has been an issue with the service provider they send someone without any hassle. They are always kind, helpful and courteous when I call.

I had a frozen valve on the back part of my washer. When the tech came and he looked at the line, he said it was just old, corroded buildup, and the pipe had frozen shut. He got a part, came back, and in 30 minutes, had the repair done. He put new handles on it and he was done within an hour. I was impressed. Now, we're able to shut the lines on and off.

Dominion utilizes HomeServe as a 3rd party subcontractor for plumbing issues. I had an issue and wanted a local, reputable plumber to address a simple leak and drain issue with my dishwasher. In South Carolina, a plumber has to be licensed with the LLR. Their plumber came out days after I called and did not fix the issue properly. This resulted in my sink cabinet rotting out (the whole thing needed replaced) and two dishwashers had to be replaced due to negligence. I asked for paperwork, the name of the plumber and warranty of service. None of this occurred and it escalated to Dominion turning off my power over a simple dispute. The person was not licensed - do NOT utilize this service. The local, licensed plumber I used made a statement that these "warranty services" are notorious for not doing what they promise and causing issues. I found out too late. Save yourself money and set aside an emergency fund.

I wish that HomeServe would cover more things regarding sewer problems. But it has been good so far. I'm very happy with the techs who came out.

Overall, I like Home Serve. My HVAC stopped working in April on the first 80 degree day. When a tech came he couldn't find the problem and now my damper doesn't seem to work so my room upstairs cools. It's too hot up there now and wasn't that way before. We've had the system since 2018 and the temperature was only 2 degrees off from downstairs. After 2 service visits, I believe I need the original installer to fix it. I would appreciate if Home Serve would reimburse me for the installer, Residential Services to return.

I do the claim with HomeServe over the phone and I usually get a live person right away. This last time, I got a recorded, push this button, talk, what's your problem and, “All right, we'll call you back,” kind of thing. I’d rather talk to a real person like I did the first few times. But they called me back home and we talked about what was going on. They asked if I wanted to receive text messages, and I did that. The people I’ve talked to at HomeServe are nice and the contractors are good. They've been professional and very nice. They installed my water heater and they've been out twice now for plumbing issues. My experience has been very positive and I've recommended HomeServe to a whole bunch of people. They should get it.

I called HomeServe for a repair on my hot water heater. The contractor took 3-days to come out and stated they would need to replace the hot water heater. After 2-weeks I called again and they said they would come and replace it. I was without hot water for 2 weeks. They replaced the hot water heater and within a month I was without hot water, again. I then asked a plumber to come and check the hot water heater. The plumber took photos and showed me how the hot water heater was not connected to the ventilation so carbon monoxide had been leaking throughout my attic. Also the "brand new" hot water heater had the glass broken out where you light the pilot - THIS IS SO WRONG!!

I called and set up an appointment for a plumbing issue, which was very easy and fairly quick. Also, the plumber came here last week and it went really well. It was a very specific thing that caused the blockage and he took care of it. He also gave a quick tip and some suggestions.

We called for sewer service, and couldn't get it timely through Home Serve, so we contacted a local service provider. After the service, we submitted a reimbursement form for the costs we incurred. We were reimbursed for the costs of the cleaning service, but not for our hotel stay. However, we received no communications as to any status of our reimbursement or anything else regarding this service.

We have called HomeServe for a couple of issues in our home. To date, we have NOT been disappointed. They have sent very responsible and efficient serve persons to service our home. We are grateful that we have their service warranty.

I have been with them for 8 months and I tried them for very few service calls. I have received the worst customer service every time and they would always do anything to avoid the repair (to a point where they would deny that there is a problem in the first place, They lie right in front of your face. I kept on telling the service guy they sent, "Look it's not working," and he kept saying, "No, no, everything is fine").

The service was great. From the time requested and the time it was scheduled. The plumber Jose was very knowledgeable on his work and displayed a very professional work ethics. It is really an amazing company. Hope this company won't change their workflow environment. Kudos

Main sewer line was clogged, it was a Friday night. Called Home Serve, and they a technician at my door promptly at 8:00 am the next morning. The technician was polite, professional and funny! He knew his job and was able to clear the clog in no time! Thank you, Home Serve!

I'm happy I have this coverage with Homeserve as I'm able to call for service and they are able to find reliable companies to help solve the situation within the same day as my request. They do need washer and dryer coverage for my area though. As they currently do not have this.

Very Kind Courtesy Man. KNEW WHAT HE WAS DOING! Put covers on Feet Every time When He Came in or out. Kyle was Excellent!, Very Professional. Didn't have To Pay Nothing For Him To Come out. Was Here On Time!

HomeServe’s services have been great. It's real easy to use. The guys that come out have been really helpful. HomeServe has been working out well. I'm glad I got it. Someone recently came out for the plumbing thing. I was notified by my water service provider that we had a leak. I didn't really know how to isolate it. So, I got in touch with HomeServe so they could come out and figure out where the leak was at. I was told that they didn't go inside to check, but they would check outside and let me know if they would see anything. When the tech looked at the meter, it wasn't continuously running. So, it didn't really show that it had a leak, but it's kind of an intermittent thing. He said, if that’s the case, it’s most likely something with the toilet leaking periodically. He explained how to check to see if my toilet flaps, and if they’re allowing water to seep through occasionally.

When calling Home-Serve the representative was polite and pleasant. She was able to meet my time schedule for the appointment. She understood the urgency of the matter. The company that was referred sent out a technician that was very knowledgeable the service overall was excellent, from start to finish. Thank you for your service.

They were very kind and very helpful. I would recommend them to my friends. We got a new hot water heater. We now have plenty of hot water we had with our old tank. I am so happy with the young men that were so nice.

I was concerned about my AC unit so I called them. But they told me it was the thermostat, and they didn’t do thermostats.

The company that installed our Hot Water Tank thru HomeServe (Mayes & Sons Plumbing) did an excellent job. We are very pleased with the prompt service and quality job that was done. Would recommend HomeServe to all our friends and family.

I've been protected with HomeServe for over a year. I started off with just the water and the gas coverage, and then I picked up two others. Because I thought it would be necessary for me to have them. Now, HomeServe doesn't offer appliance coverage in certain areas. So that was a thumbs down for me and that was one of the reasons why I had recently canceled my hot water heater and my interior electrical.

I had a sewer line back up and they took care of it. The company that came out was very good. They were swift and came the next day after we called. They also finished the day they came out. They told me to call if we had any problem. So far, it's been doing okay.

No issues with how the immediate issue of unclogging the sewage outlet is taken care of each time. The service people have been great. HomeServe is however refuses to take care of the problem. That of the roots infesting the sewage pipe. Forcing my family to live through and clean up another raw sewage back up inside my home. It will happen again at some point, 3 months, 6 months? We won’t know until we hear it or more likely smell it. Can’t start the washing machine or dishwasher before leaving because you never know what you might come home to.

I have a recurring problem with water backing up into my downstairs shower. Seems to happen 3 or 4 times a year. When I call Home Serve they always come quickly and do a great and speedy job fixing the problem.

He came and got right to work finding the clog. He found it by putting a light down the pipe on the roof and when the light wouldn't go any farther he found the clog. He was able to get the clog to move and the water started to go down again.

My experience was very positive. Every time I called they were polite & promptly notified the contractor, which in turn contacted me. Paying for this plan was the best thing my parents did! They were called multiple time for different reasons and if they couldn’t fix it at the time, they were able to make arrangements to come back. They were willing to be flexible on the time I could meet.

I started with HomeServe many years ago. I dropped a couple of their electrical stuff because some of that seemed as though it wasn't working for me. But I kept the previous one for the outdoors and the inside. But when I needed it, it was not working for me. We had an issue with a sewage line on a neighbor. All County Mechanical Plumbing said they’d do the line, but when the guy came out, he said, "Not that." I called them and they said, “We only do the line.” I have three things - the plumbing on the inside out, exterior and interior. I have the sewage septic line plus. They didn’t tell me what the plus was, but they said they don’t do the sewage. So, I wonder why sewage is on there.

We had HomeServe for one home and we had really good service. We like the way they're doing and giving better service. Their service request process is pretty easy. If there are any issues, we just call them and their customer support people are very good. They understand the issues and then they assign the people very promptly. So it's very good. Sometimes some contractors are painful, but sometimes some contractors are very upfront and they tell everything. Most of the contractors do the work and then complete the work fine. But HomeServe gives a second opinion and tries to accommodate the issue to make sure it is getting solved. So they do help.

It's very easy to get somebody out with HomeService. In general, their services are very good. But I just finished an attempt to repair a refrigerator that HomeServe said they couldn't support anymore after two visits from a refrigerator repairman who said that the small part on my refrigerator that was having a problem was not serviceable. So I'm having to go out on my own with the Samsung refrigerator recommended technician and pay the $320 service by myself.

Like many other unsuspecting and loyal customers, I have paid HomeServe for years. They accepted multiple payments for service calls @ $50 each and provided timely technicians to service my AC unit. Fast forward to 2022: the unit was determined to be irreparable. Evidently, my understanding of the Dominion Energy AND HomeServe policy to replace the unit in the event repairs were no longer possible was wrong. I was quoted a price very near 8k to get a new unit from one of their partner companies. HomeServe used their “discretion“ to ignore my heating and air issue. I am left wondering if their “discretion“ EVER benefits actual customers.

The contractors are good and the quality of work has been excellent.

I've done two claims and everything was done fast and efficient. I've been real happy. I'm going to continue to keep the service.

A simple call to HomeServe resulted in my furnace being fixed immediately. It’s unbelievable in today’s environment HomeServe’s representatives can provide same day service. The technician was very polite, removed his shoes at the door, diagnosed the problem quickly and the furnace was up and running promptly.

Terrible experience. The technician came and inspected the problem. He said that he would return the next day, on Saturday, to make repairs. However, he called and stated the parts store was closed and that he would return on Monday. However, he never returned to complete the repairs. Don’t send this company again if future repairs are needed.

HomeServe's contracted plumber arrived early, was pleasant, was professional, and was efficient. His helper was nice, too. He resolved the issue with my bathroom sink's drain which was clogged with hair. Very happy with the results and with Home Serve.

Excellent and professional, on time and Courteous. Very informative. Very polite. They use the latest and best material, Clean up after they finished the work, I will recommend them to my family and friends and neighbors. They took pictures after they finished the project and text them to me.

It wasn't easy to set up for someone to come out for my water heater but it worked very smoothly. They took care of it. The contractor came out and I'm satisfied with the work. Overall, I'm satisfied with my experience with HomeServe.

We had a claim for a main pipe coming to the house. The contractor that they sent out was truthful and told us up front what was going on. But HomeServe only wanted to fix one little area, but there were several little areas. Putting patches on those little areas would just gonna continue to cause problems. So we weren’t happy with what they were gonna provide. We wanted the thing to be replaced. But they didn't wanna do that. So we went ahead and replaced it ourselves. We ended up spending thousands of dollars to fix it. We're probably gonna discontinue HomeServe because it was a waste of our money, being that we spend this money every month to make sure that when something goes wrong with our pipes, we would have their service, but they didn't fix it.

My experience with HomeServe has been really great. I've had to call a couple of times. The first time was for my water heater and they came out and replaced it. I've also had them come out for the waterline. It was super easy to get in contact with them. I would definitely recommend them.

Alex was on time. He did a great job cleaning the sewer drain. He cleaned everything and answered my questions regarding maintenance of the sewer line. I purchased a sewer cleaning liquid and set up a schedule to apply the liquid once a month. I was especially happy that my insurance covered all the related costs.

I received a letter detailing information about coverage and they offered $5 a month payment to cover ... So I signed the agreement. Then I got a letter that said "nope. You were denied, but we can cover you for $5.30 a month." I signed that letter and sent it back. I then received another letter than said, "nope. We can't cover you for that." And now I've received yet ANOTHER letter that says, "we'll cover you for $5.49 a month." I'm not convinced this company is even legitimate after this crap. And given that I've tried to get the coverage TWICE from them, accepting THEIR offer, I am not at all pleased with anything about them.

I love the service so far. It’s become a blessing to me having the service sometimes because I don’t always have the money to cover for a plumber and HomeServe helps with that. I might just have a little copay. I really appreciate that. They’re really prompt with the people that they do use for HomeServe. I normally call in when I have a claim and then they ask me what's going on and see what it’s covered under. Then they get ahold of whoever their people in the area are that might cover that type of service. If it’s a Sunday or it's later in the day, sometimes they might not call till the next morning. But that’s understandable because maybe that service isn’t open at the time. They do call in a reasonable amount of time and then they get there. The people that come are real convenient for me because if I work, they’ll try to come before work. They're real helpful when it comes to flexibility. They make sure you’re gonna be there.

Service was terrible, the job they were contracted to do was not completed and after hours on the phone being passed from person to person with no consistent answers the problem still isn’t resolved. They don’t want to fix problems, just put a bandaid on them. I wouldn’t recommend to anyone!

Called on Sunday night and answering machine message said to call back during regular business hours and there was no prompts for service. Had to call contractor in so basement would not have damage from floor drain back up. Faxed bill for said would be reimbursed. This hasn't happened as of 04/21/2022. Contractor you sent out was very good.

They were a great help and finally followed up to make sure the problem was fixed. They had to file a complaint 'cause the assigned plumber didn't follow through. A main lady in charge called to follow up with me to make sure it was all done and working like it should. It took almost 5 days and 3 plumbing companies but so far so good. Praise God!!

I had a clogged drain and they sent a technician who unclogged it and did the paperwork. With them, I can pick up the phone, call and they take care of my issues.

HomeServe's customer service is not very helpful. Most of the times, there is long wait. From reaching to them to scheduling for service, it takes a lot of lot of efforts. If there's other choice, I probably would not be using them. Unfortunately, I have to work with them. From the way they allow you to report an incident that requires a repair or maintenance, all the way up to their web user interface to access the warranty you want, it's below par.

We’re very happy with HomeServe. I get my money's worth with them. I have their phone number which is the only phone number that's up on the wall over my phone. I called weird hours, but they answered the phone. I’ve always had a quick and good response. I like that when I call, I know someone will be there shortly. I called one Sunday and they were there in a couple hours. They measure the severity of the problem and they go by that. I've had one vendor that was a little strange and they sent somebody out the next day and the problem was resolved. But other than that, everybody's been very professional and did their job. Sometimes, there's a little bit more that has to be done, and HomeServe authorized them to get it done right.

It has been one month since I had your people in to my house to look at my cooktop problem. They said they would order the part a week later they said they couldn’t order the part that they would replace the unit. There was one unit available for me to use. My situation is I have a gas cooktop with a downdraft. So a month later I am ordering through you the cooktop. It took another week or so to set up installation because I had to wait till the unit was delivered to my residence.

I've used HomeServe twice and they've been very receptive. They seem on it. They've sent people over that were capable and respectful. They cleaned up their mess and got the job done. The first time I called HomeServe they saved me about $7,000. The house was old, and there was a gas line that went under the house. We kept smelling gas. I called HomeServe and their contractor came out that day. They looked at it but didn't have the right equipment. They kept it off and promised me they'd come back the next day, and they did. They excavated, went under the house, did what they needed to do, replaced the piping, and turned the gas back on.

I purchased a coverage plan for my heat pump through Dominion Power. Unfortunately, it's kind of worthless due to the exclusions. I.e. they only cover certain parts if they are still under warranty from the manufacturer!!! Really? When the heat to my family's home went out, we waited over a week just to get a technician to look at the unit. So I paid premiums all these years for them to deny my repair, thinking I had it protected. My other home had coverage from First American Home warranty and they replaced my entire heat & A/C system -- Covered. Not so with this Homeserve plan, don't waste your money. This is a big letdown for our family.

The plumber cleaned out the basement drain as it was overflowing, cleaned out the kitchen drain pipes as dishwasher was backwashing, got on the roof and cleaned the sewer vent pipe, He was VERY complete, explained everything to us. He was very courteous. We would HIGHLY recommend him personally.

HomeServe was competitive in terms of the cost and worked closely in our area, and seemed to have a good network of contractors. So, we made the decision to go with them. We have used them for different reasons, primarily for plumbing issues, and they've been responsive. We've had a bit of hit and miss with some of the contractors that have been sent. But for the most part, we have been satisfied. We've had O'Grady Plumbing. I requested them because they've always been very thorough and responsive. They explained the problem in detail, gave us advice on how to prevent things from happening in the future. And this last time, what we were afraid was a major incident turned out to not be major and they explained everything properly. So, we're very pleased with O'Grady.

I would absolutely recommend this service for and to everyone. They are always prompt and have the best A1 companies working for them. Just a Great company all around. I don't know how I ever got by without them. In the few years I have used their service I have saved a ton of money.

I am a satisfied customer. Jack was very thorough and professional. He was very informative. I have no problems with his services. I would suggest having someone in the office return customer calls when the technician/plumber can't because he is working. Other than that, I would recommend Acqua, Jack assessed the problem quickly and once he started the repair he finished and tested for leaks in what seemed to me record time.

If I could give 10 stars, I would! Called about slow bathroom drains in an older house. Received response in a few hours. Set up appointment for next day. They arrived on time, fixed the issue, and done. All set! Couldn't be happier with the customer service and vendor. All great. Thank you.

Policy was for repair to water main. My main started leaking but at the part under the house, therefore, was not covered. I feel the details of plan were misleading and not specific. It shouldn’t matter where the leak is! The insurance was for repairs or replacement to water main. If the leak had been 18” closer to meter I would have been covered by insurance, instead, I’ve paid for a useless policy and am out of pocket $2700! Not happy.

To say that we were pleased with our service is an understatement. They were professional, kind to my elderly mother with dementia and got the job done right. They stayed until the problem was resolved even though it meant they were working in the dark with flashlights. I honestly cannot say enough about how good their customer service was. On top of excellent plumbing. I will only be using this company in the future.

HomeServe sent me an invitation by mail for air conditioning preseason tune up for $89. I arranged service call and technician came and during his service call it came up in conversation during my questioning that he would expect $178 since we have 2 air conditioners. This is not mentioned in the written invitation nor during the scheduling of the service call. I called customer service and was told I should never have been sent an invitation in the first place. Customer service declined to stand by the advertised offer. I told the technician to leave. I do not do business with bait and switch companies. I was looking to establishing service contract but not with a company who does not stand by their word. Although the offer highlights our power supplier, PSEG, this is apparently a separate company. My efforts to ask who is a responsible business manager for the company was unsuccessful. Do business with this company at your own risk.

Hot water heater/tank: I will give a five stars being excellent. Furnace repair service: very poor five star in reverse. Gave many excuses why it won't be repaired or replaced, wasted my time, money, hope, and left me in the freezing cold.

We found the water bubbling out of our connection and had to have the city turn off the water. It was off for over 24 hours while trying to get Home Serve Service. The plumber had come to look at it and give them an idea of the problem. When he came the next day, he did a wonderful job and we were able to get our water back on. I had been receiving offers to buy this service for several years and finally in January of 2021, I decided that it wasn't very much to pay if we, indeed, had a leak. Boy and I thrilled that we enrolled in your program. We never could have afforded the repair.

The service was outstanding from beginning to completion. The contact personnel were polite and informative, the automatic notice services prompt and the service technician OUTSTANDING. Throughout, the process, I was kept informed from all points and everyone involved was top notch and could not have been more polite, professional or helpful. I was completely satisfied with the service provided and thrilled to have contracted with HomeServe.

HomeServe will come at the time they say they would and they inspect and provide information. A tech came recently and provided his feedback. Based on the contract, they cannot resolve the problem because they have to make the caulking. Many contract languages are very difficult to understand for the consumer. You really don't know until they say that something is not covered. It’s not genuine. I had to find a different plumber to fix the problem.

I had a bad experience with HomeServe. I called them up for inside wiring and they sent us an electrician the other week. I explained to him what had happened and he headed to the fuse box. He messed with that and went out on the patio. I told him that we had unplugged everything out there. He told me there wasn't anything wrong but one of the ceiling fans needed to be replaced. But he called up HomeServe and gave the rep a lot of other things that he said had to be done. I’ve had other people here, but they didn’t say that. I told the woman to have somebody in supervision to call me and they never did. I asked them to send another electrician over and they haven't even done that. That’s been three weeks ago this coming Friday. I’m trying to weigh whether I even wanna stay with HomeServe or not. This is the first time I've ever had a problem with them.

I like HomeServe's services. I like the way they service their clients. Their communications were very clear and precise. And from the city people to HomeServe, they were all attentive and sweet people. I like them all. The recent contractor was efficient, fast, knew their job and what has to be done. They easily diagnosed the pipes that went from the basement to the middle of the street. They looked and already knew what it was.

We had a clogged pipe. And the contractor came out at the earliest time that they said, between 8:00 and 11:00. They were there by 8:15. They were on time and the tech worked very efficiently. He was courteous to us. He explained what happened. We have doggies and we have a five-year-old, and he was kind and took a minute to play with the dogs. He did his job and he did it fast, but he still took time to make sure that my five-year-old was not ignored and answered whatever questions she asked of him. He was efficient and courteous. I like that I don't have to pay the huge bill all at once. I pay HomeServce monthly for the service, and I didn't have to pay an additional fee for the contractor to come out.

HomeServe was prompt when I called them the last time. They had someone come out. And it was a last minute thing, but they still came out and fixed my hot water tank because our hot water stopped working for a week. It has been like that ever since I've been with HomeServe. Also, the tech was very nice. He was scared about dogs because he told me about an experience that he had. But I had put my dog in his cage. He told me that the manufacturer had a lot of problems with that particular hot water tank. I know that to be true because my daughter just had the same problem. It was a manufacturing issue. I referred a lot of people to HomeServe. My daughter just bought a house and I told her about it.

We called. They came. They fixed it, and, the insurance covered the entire cost-need I say more-wow. I think my few words should cover the review, for it is a glowing endorsement of the insurance policy. Thanks to HomeServe.

Dear team at Home Serve, I was very happy with Rachel the lady who answered the phone on 03-17-2022. She was polite and cooperative to my queries and reporting the burning smell the night before. I took hr advice and called the Gas company and they came out and checked the gas lines. Rachel sent Sam and his partner the next day and they too were very helpful in checking all the outlets and giving me recommendations for safety. I appreciate their kindness. Especially when we are seniors we are grateful for the young people who help us at these anxious times. Anna **

The response was very fast and your technicians arrived on schedule time. He figured out the drains blockage and came twice and fixed the claim. I recommend Home Serve Company for others. I have been with this insurance more than 3 years and will continue.

Serious Drainage backup at lowest level of a three level home.. With no drainage -- unable to use water throughout the house. QUICK response by HomeServe. Dispatched Professional qualified plumbers to identify the problem & same day repair it. Highly recommended Home Care -- all personnel involved very professional, qualified and friendly.

I've had good and bad experiences with HomeServe as any warranty company. But I like the fact that majority of the time, I get an honest person. Unfortunately, some people signed up, and they're licensed to be contracted through them, but they're not who I would normally go to. But for the most part, for the last couple of times I've had service, it has been phenomenal. There was just one bad experience with the AC guy. He was licensed, bonded, but he didn't have very good skills. But that was only one bad experience. I just had a service recently and it was was awesome. The electricity in my breakfast nook and my den went out. I didn't know it until 1 o'clock in the morning. Put the service call in then. And someone came out the next day, which was a Saturday, and fixed it in less than five minutes. The tech was a tenured person, and he was phenomenal.

HomeServe is a very invaluable company. It certainly deserve a much higher rating than ONE star. However, a recent experience has made me think twice about its value. The CS reps who are mostly located in Tennessee are poorly trained in handing customer needs. In fact, I learned that they are not even trained in basic technical terminology of, say, the AC or HEATING systems. They speak from a scripted text and can't think of anything else other than the script. Please be aware of your contract terms as it is written to serve only Homeserve, not the customer.

I canceled you after eleven years of paying into your useless warranty insurance. I wouldn’t even give you one star if I could. I never got to see the invoice for over $3500 to replace a water heater, I had no choice of plumbing companies. I had the whole job completed for $1200 including venting, earthquake straps, hoses and hardware with no financial help from you. That’s significantly less than my out of pocket would have been had I accepted your terms. I couldn’t even get $1000 towards the plumber of my choice. I got nothing. I wrote the the gas company about what a cheating, lousy company you are. I wouldn’t recommend you to anyone. You are frauds.

The technician was professional And polite. He took care of the problem quickly. Very clean and efficient. I would definitely recommend HomeServe to my friends. This is the second time we used the service. We have been a member for 3-4 years.

Very responsive and their workers are all skilled and professional. They never give issues with covering what they are responsible for. They take a lot of the stress out of homeownership and maintaining a home. I use them for AC, electric, and plumbing coverage and they have provided great service for all three.

Charlie did an excellent job of replacing the igniter on my Bryant heater. He explained what needed to be replaced on the heater. Charlie have excellent customer service skills. You could not have a better employee than Charlie. Kudos to your company for hiring a great employee. He takes his work seriously,

HomeServe is who I’ve been with when I became a homeowner. When I call, they're friendly. And they resolve the issue as soon as possible. Their service is good because every time I've had an issue, contractors came out and came out fast. They have been nice and get the job done. However, I’ve been having some issues with the water company because I went through HomeServe through the water company. I just had to cancel yesterday. But the lady from HomeServe told me to just give it 48 hours to 72 hours so that I could set up HomeServe directly and not through the water company, because the water company has not been paying HomeServe properly. So, there have been some issues, but not with HomeServe. I'm in the process of canceling but going through directly through HomeServe. I hope I won't have any problems or issues through HomeServe. You should go through with them. The customer service is good.

We had a terrible leak. It came from the kitchen going down into the laundry room of the basement by the back door. It's an old house and it was knocking concrete often. We were up to about nine buckets. I was happy with the technician. It makes me want to become a plumber. As soon as I get my own house, HomeServe is going to get a call.

This has been a very frustrating situation for us as twice a plumber provided by Homeserve determined we did not have a leak and twice our utility has come out after and determined we did. I have a very wet yard and it tested positive for chlorine. My meter may be the problem as it hasn’t detected a slow leak. I did test this by putting on my faucet a little and the meter did not move. I called Homeserve and they said I couldn’t do anything because of the plumber’s determination. The plumber is supposed to return this week for a leak detection but I would really like it fixed as that why we signed up for the service. I will say Homeserve was quick to respond initially but I got stuck in the middle trying to get it fixed with no help. I have attached the write up from our utility and photos of my wet yard. As noted, the utility did test the yard for chlorine to determine the leak as well.

Ty came in and promptly replaced the igniter and heat sensor in our furnace. He got it up and working again in less than an hour. HomeServe was efficient and quickly assigned my claim to a local service provider. My HomeServe plan paid for itself in less than two months!

Don't waste your money on this company. I had a home warranty through this company for over a year. When my A/C went out last summer I called but they had no technicians in my area. I had to have my unit replaced and since it could not be repaired this company covered nothing. I paid them over 1k and got no return of anything. I could have had over 1k towards any repair had I just left the funds in my account. Instead, I paid HomeServe to do nothing and rip me off. Keep your money instead of paying this company for false advertising.

We have a gas wall unit, which I had never operated. It didn't seem like it was salvageable. I wanted someone to come by and tune it up to see if it's even working. The person from HomeServe I talked to was almost hostile. She kept on telling me to turn off my gas and contact my utility company. I said it's not connected and she said she would not dispatch anyone until she gets confirmation that I've shut off my gas. But the tech from Barber Heating & Air who was dispatched was great. I asked if I should have done what the rep told me and he said no. Then, he determined that the unit was not working and told me how I could replace it. Also, they told him that it was an emergency call but it was not. That part was a little confusing. HomeServe's service needs a little bit of improvement but it's good.

I’m a little on the fence with HomeServe. I had them come out not too long ago. I was waiting for a follow-up but they never followed back up with me, nor did their contractor that they sent out. My basement flooded once before I got them. I told them and they said for them to send someone out, it has to have a leak twice. My basement flooded again and a plumber came out. He rodded it and put a camera there. He saw some roots growing in the piping. But the issue was never resolved. Pushing the thing down was just a Band-Aid over the big problem. For them to let someone come out and rod it, that's just a $100 service call that I could do with someone else. That's not fixing the problem. The reason that a homeowner gets these warranty companies is when things like this happen, you don't need someone to just come out and rod something. You wanna get down to the source of the problem.

Very good service, If I would need service again I would like to have Giovani return to do the work. Very professional, and knowledgeable. I would recommend Home Serve. They came very quickly to take care of our water leak.

On Sunday we had a plumbing emergency. They sent a guy out. He said he had it fixed. Monday we could hear the pipes bubbling. Tuesday it was backing up into the tub again. I called them back out. Different guy came out. Snaked the line and it is clear. No more bubbling sounds. Toilet flushing great and tub is all clear!

Home Serve efficiently and expediently took care of my needs/plumbing problems. The initial Company (H&S) sent out couldn't take care of my needs for another 6 days due to a death in the tech's family. They were very helpful and suggested I call back HomeServe. I did & Customer Service immediately called other Companies & scheduled a service call for the next day (Eagle). The two technicians were very courteous, knowledgeable & kind to answer my questions. Appreciated receiving text notifications re: appointmentts & arrival times. Thank you!

I used HomeServe’s service and I was satisfied with the outcome, but the company that was hired through them, even though they did the job, didn't like to submit information. They told me that HomeServe wouldn’t cover without checking. When I contacted HomeServe, they said they had to submit a service request, and they never did. They said it's not going to be approved. They told me that I would have to pay out of pocket without any information. Their customer service was nice but the providers they hire don’t really do what they’re supposed to do.

I had called HomeServe at almost 10pm because we had too much drain back up, washroom backed up, sink wasn't working well. Assistant was very nice, referred forward, Matt from Jemco called by 11pm and asked about the situation. Showed up on time next morning, did his Job. As always is a great worker.

Home Serve did not give up when the first technician was not able to unclog my tub drain. Another technician was sent and was able to resolve the issue. The resolution was prompt and in a timely manner. A salute to a great job done by John and Israel of Douglas and son.

HomeServe has a very good response. They have a lot of people and when I call, they come out the same day to take care of my problem, which is the most important thing to me. I didn't have any heat in a couple of radiators so I called them. The fellow from Abco Mechanical came and he let the air out of the radiators. Then, he said there was a problem with my valve that controls the water going into the furnace. He gave me some mumbo jumbo about calling the people up next week. He didn't have any valves with him on the truck. But he didn't come back and replace the valve. The radiator is still working but the next time they come, I'll have them replace it.

Called HomeServe because of a plumbing leak. So far since October have had 5 different contractors. Having to call constantly. No one seems to be able to resolve the issue. No return calls. I have to call. No one at Her Home Serve follows up. Still no resolution.

I requested sewer pipe check. After the plumber arrived and said the breakage was under the street I asked him what would happen. He said HomeServe would contact me but they never did. I still don't know if it needs to be fixed and if HomeServe will help or not.

The company Macatee came two times to fix the same issue. It never was fixed properly until Royal Plumbing came. It took a week for Macatee to come to my home the first time and then after it wasn't fixed it took another week for them to come a second time. Then it still wasn't fixed. When I called a 3rd time I requested a different contractor. Royal Plumbing came and fixed the issue right away. Royal plumbing was awesome, professional and very clean with the work they did. I appreciate all they did and will be requesting them for any further repairs. And please take a note on my account I DO NOT want Macatee back for any repairs. I gave 3 stars more for contractor not so much HomeServe. They've been a good company over all these years but I would consider replacing Macatee.

Plumber came and was very thorough at getting to the problem. He pushed and prodded until he was able to remove the obstruction in the toilet. He was very cordial and answered all of my many questions. Unfortunately, I did not get his name.

With HomeServe, I know that I can get a trusted plumber. The ones that have come here like RB Travis are very good. Their employees are really knowledgeable. I can ask them anything, and they'll explain to me what's going on. I call HomeServe's 800 number when I need service, and I speak to a representative. They'll take my information down and then they'll say they'll get back to me. Then another representative calls me back to let me know that they have somebody that can come and do the job. Overall, the service people are very polite and helpful. The latest time that RB came was for a backup in the bathtub. The tech was very efficient. He did everything that he had to do, explained to me what was going on and checked both bathrooms. I even got him to fix a faucet for me. So, that was good.

When we've needed to go ahead and call HomeServe, they're very responsive. It's very easy to go ahead and get someone to answer the phone. The initial robot that you speak to brings you to a representative quite quickly without any hassles. It's something that I'm glad that I got involved with, that I pay for every year. I'm very happy with it.

Had an electrician or a non-emergency in just a few days that knew what he was doing,.., refreshing! The person taking the order at HS listened to the needs and then filled them, so glad I have had this service for years - way better and less expensive than the "HOME WARRANTY" companies.

For the last claim I did with HomeServe, I had to call five times for five different appointments because everybody was making the wrong appointments or making appointments with companies that couldn't come. I also had one that came a week after I cancelled because I needed them the week before. I got five different people and everybody did something wrong. I don't understand why nobody's talking to each other and it's like they couldn't do their jobs correctly. They should not give me false information because every time I called, I got a different answer, so it was a nightmare dealing with HomeServe, I don't even want to call them anymore and I want to cancel because it's been out of control. It was never really like that but it's been a bad situation for the last couple of weeks. Finally, HomeServe got a contractor out to come fix the issue which involved a backup on the sewer line and he fixed it within an hour.

A sewer was backing up into the basement. It does that at times as you got leaves and grass that get in there. On top of that, it's connected to the county sewer as well. It was very easy to submit the claim with HomeServe and they responded on the same day I did it. The issue was resolved the first time the plumber came out and they were well-aware of it because we always have that same issue.

Their service was great. They came, did their job. They were in and out. They looked at my furnace for me too. Wasn’t able to do anything for me, but they were very nice.

Great work from Stott Plumbing and Excavating. They showed up very quickly and assessed the problems. We have HomeServe plumbing warranty so the job was completed at no cost quickly! Great work! They also cleaned up the mess which was a great bonus!

I love HomeServe. The most recent claim we wad was for an electrical issue. They came out and they addressed the issue. The claims process was very smooth. I used the app and spoke with someone. They understood that because of the issue in the kitchen, we couldn't eat. They offered to escalate it so that someone could respond right away and someone did. The technician was very thorough, professional and nice. With HomeServe, we save money on repair costs. I also appreciate that you don't have to pay for them to send someone out. My experiences with them have been flawless. I would recommend them to anyone.

I have six policies with them. I've had them for a couple of years on my one rental property. It seems like I've had to call them more frequently as of late and my concern is that they're putting a band-aid on it. Instead of replacing the pipe that's going to constantly be cracked or broken, something they would have to dig up, they rather just come out 10 times and snake it.

My washing machine wasn't draining. National Service Alliance came out and they were absolutely competent, efficient and great. It was a stackable washer. They said we had to unstack it 'cause they don't do that. I'm here alone so, that was a little bit of a problem. That was the only thing that caught me off guard with the vendor. But it turns out, I don't like them stacked anyway. So now, I got the washer and dryer next to each other. It turned out to be perfect. I would definitely use that vendor again.

Recently, I had an issue with my plumbing and they said that they can't cover it because it's outside of the property line. But it's still my problem, so I don't understand why I have to pay for something that's not on my property when I pay for insurance. If it's my responsibility, it should be considered my property. But the tech from Total Plumbing that was sent out was good.

HomeServe is very convenient. The techs came out last week. We had a leak in the bathroom. They fixed it. They were very friendly and reliable.

HomeServe provides good service. When our sewage backed up in my basement, it worked out perfectly. They got it unstopped, but they still got to come back out.

Just to thank you for the prompt and well done service you completed for me for a damaged and clogged sewer about 3 weeks ago, I have used your service for a few years and have much confidence in your services. Thank you.