HomeServe Reviews

I first signed up for HomeServe services many years ago, and will continue to do so for more years to come. I have never been disappointed with their response time for service. And, everyone that I've ever dealt with from the company were always courteous and professional. I highly recommend HomeServe!

My initial call the person I spoke with was very knowledgeable and I got a call back in less than 5 minutes to schedule my service call. I’ve had this service for a few years and I make at least one or two calls a year and I am pleased with the service I get and the professional HomeServe staff and yes I would recommend to a friend.

Stott Plumbing and Zach were awesome in checking our main line and sprinkler main. He secured the sprinkler valve and was done. Our bill will now be back to normal. Salt Lake Coty Public Utilities were very helpful and friendly as well. Please pass our thanks to Stott Plumbing. Thank you.

I called Home Serve and they had a Plummer call me within 5 minutes but they couldn’t send anyone until Monday (now Friday afternoon). I called back and another company call within 2 min and had someone on the way then I got text telling me they had cancelled the appointment with the other service. Same type service I got last year when that hot water heater had to be replaced.

Immediately responded to call. Person was professional and reassuring that he would be able to address the problem and kept us abreast of the issue and what would be required to resolve the leak. After he finished he explained what he did and should be done if there were any concerns, including the warranty. Left with a smile and wished us the best. There has not been any issues or concerns. Oh, and he cleaned up his “mess” from the repair! Couldn’t ask for more‼️

My AC was not working when I woke up on Saturday (July 15). I called HomeServe and an electrician was sent on Sunday (July 16). He was able to get the Pushmatic inserted again. (I had tried before I called but did not have enough strength.). The AC still would not work so I called HomeServe again on Sunday to have a technician sent. Bob from Hillard Plumbing & Heating responded and came out on Monday (July 17) - once in the morning (worked on scorched parts in furnace area on second floor in bathroom) and again in the afternoon with parts he needed but did not have in the morning.

Job was done with professionalism & neatness within 2 hrs of call-in. Manny has been to our residence several times with the same courtesy & completion of jobs. I would recommend HomeServe to anyone who wants a job well done within a reasonable time span. Their fees for interior & exterior services are also reasonable.

The service tech was phenomenal and made the whole repair process easy and painless. The communication was clear, fast, and great. Home Serve is an awesome company to work with. We will work with the company again and will purchase more services through Home Serve! Thank you for being there when needed.

Returned from out of town to a backed up sewer and waste in the basement, every time we flushed or ran water it went onto the basement floor. The problem was discovered on Monday 7/3/23, I called and you all didn’t find it necessary to send a plumber out until 7/6/23 despite my family not being able to use the plumbing in the house and the smell. I called and made a fuss and the best you all could do was send someone on 7/5/2023. Plumbing companies have 24 hour service including holidays. Obviously Homeserve didn’t want to pay the extra expense to send someone at night or the holiday despite the nature of the problem which I considered an emergency.

I found a few leaks in my basement. So I have got on my app to make the call. Home Serve was on it. I had got a call from the plumbers to come and fix it that day. Fantastic program. Do a survey, after work performed. Love it. Get on the program with HomeServe.

HomeServe has been treating me well. Every time I need some service done with them, the service always gets completed excellently. The AC unit needed to be charged up and after it got charged, the fan was constantly running. The techs made sure everything got done correctly. They took about three tries to get everything right. But I can understand, because he was dealing with the AC fans, and those are complicated. HomeServe is the best. I wouldn't trade them for anybody. I always recommend HomeServe to everybody. They ask me about who I have and I tell them I got HomeServe. My daughter was telling me to look at other places. She got another company and every time they come out, she has to pay. I said she better get HomeServe, because I never have to pay with them and I love it. I told her to sign up with them and she told me to give her the number.

It's very easy to submit a claim. I can make a phone call and within 24 hours, there's usually someone at my home to fix the issue. I've had two contractors come out. They were efficient and competent. They did what they were supposed to do.

I like being able to get things done with HomeServe. If emergencies arise, we’d call them and they usually come right away.

My claim was given the best treatment possible. The line was replaced the next day and the trench was covered with new sod the next day after that. I am completely satisfied with Homeserve's service. I will continue with their coverage for the future. They have shown me that they care for their customers.

So a bad experience made better with good customer service. Contacted HomeServe with a plumbing issue. A plumbing company was scheduled to come look/fix. The Plumbing company was terrible. Not professional. Not helpful. Was glad that they only spent 15 minutes. They left without telling me they were going. I hired my own plumber, paid for out of pocket. After leaving a bad review, HomeServe reached out to ask what went wrong. Short story is they took my invoice from the second plumbers and reimbursed all of it. Got the check Fed Ex the same week I submitted the invoice. I was ready to find a new home warranty company. Good customer service has changed my mind. Well done HomeServe.

Denille ** was the technician who replaced my hot water tank. The replacement tank had a hole at the bottom and he had to drain the new tank and he went and got another tank and installed it. I was very grateful and appreciative for his commitment to making sure the job was completed properly.

Overall Homeserve is a great service for a homeowner to invest in. However, some of the reps are not always familiar which the details of each plan and can give misleading information as to what is covered and what is not. Make sure you read your plan and be as informed as the representatives.

Upon inspection, my exterior sewerage line was found to have a crack in it. I called HomeServe and was able to get an appointment booked for a Wednesday inspection and the plumbing company had all of it completed by Thursday. I recommend homeserve for fast, reliable, and communicative customer service.

Blockage, the rep came out and was very good and fixed the problem but only temporarily because his company did not have the correct equipment. He said the problem will come back soon, the rep worked very hard to help stop the blockage and when he finished did a good job of cleaning up.

We have been with HomeServe for at least 6-7 years now. Excellent service. Not let us down so far. They have sent a technician within 24 hours. Keep it up Homeserve. We have also told them the companies we don’t want to work with from their database due to poor experience and they are very accommodating.

My original plumber tried to flush the hot water heater. He said he could not do it because as he turned the valve screw, water spurted out of the valve. I called HomeServe. Their plumber returned my call immediately and was on site 1 1/2 hours later. His action was to quickly open the valve screw all the way quickly. Voila, the water came out the spigot as it should. He applied a small pump to speed up the process of draining the tank. I asked him to replace the faulty valve which he did with a quick trip to Home Depot for a new valve and within an hour I had a new valve and the tank was refilling. All around a great experience with HomeServe.

Very respectful, super easy experience. It was easy to trust when I had an issue with my plumbing. It did take a bit longer than I had expected however when they gotten here everything was settle and I has enjoyed what they has to offer. Only issue was the length of appointment, takes a bit too long, but overall it was fine.

I called, they send someone, they didn't have the tools, then I had to bring my own plumber and fix the issue. I paid him $600 and worked myself to fix the issue. Not the best experience from Homeserve. It sucks!

One day after I requested check on call, The service person came to my house to check and fixed it. The work is well done. The worker is very professional and nice. We are pleased to select Homeserve service. Because the house is little old, it is already our second time to request. I want to so far so good.

I have had two plumbing calls, this company never finds a plumber in my area so I have to get the plumber. They speak to the plumber and set up the appointment for repairs. The plumbers jump through all of the required hoops to get paid but HomeServe by SWEPCO never pays. I have to call numerous times and sit on hold so the plumbers can get paid. The first time I had to have them send me the check so I could ensure they are paid. The second time I still haven’t gotten them to pay yet. Corporate for SWEPCO (American Electric) is my last alternative. Don’t waste your money or time on Homeserve!!!

I have only THREE WORDS for your customer service representatives. TERRIBLE!!! UNPROFESSIONAL!!! UNCARING!!! Your hired Contracts for the repair work: NOT DEPENDABLE!!! INEXPERIENCE!!! SORRY!!! I don't understand how HomeServe has been in business this long. Because you all have failed your customer within the year since I joined. I would surely not.. Definitely not... Recommend anyone for HomeServe Services, I'm very unhappy!!! With your workers.

Our meter is 100 yards from my house, and it goes all the way down to the end of the neighborhood. The PVC pipe kept breaking on our neighbor's and twice on ours. We didn't have HomeServe at that time. We had to get with the Water Works Board and negotiate something for the water bills. Recently, HomeServe took care of that for us and our neighbors. Their contractor came and replaced some of the pipes outside that had busted. The rooter had initially unstopped it then they came back and put the camera down. They verified where the stoppage was. I was a little bit confused because when I called, someone called and was talking about something else. But we got that taken care of. They came out there, got down, dug it up and had it repaired in less than the full day that they said they were gonna need.

I called HomeServe and told them I wanted to take the coverage and set up my payment plan. They thought that I called and didn't have coverage initially. Even though my phone number is on account, they didn't ask who I was or why I called. That was confusing. But the contractor was out within an hour. What they did didn't solve my problem. And I had to pay for an interior. They came out because we thought it was an exterior problem. They worked on the exterior, determined that that wasn't the issue, and worked on the interior. And I had to pay for that. But it was a great experience. And I'm glad we have the coverage.

Purchasing our coverage from HomeServe is one of the best decisions we've ever made. Within 24 hours of the call, a plumber was dispatched to our home. He was polite, professional, and quickly took care of the clog in our kitchen drain. We were kept informed of the status of our service request every step of the way. Thank you for the prompt and complete response!

I'm having a problem with the plumbing businesses that HomeServe sent out because they're not doing a good job. When they came out, they told me that they cleared out a pipe that I had a clog in. But what they did is jerry-rigged the pipe. It came right out of the ground and they made a hole in my other pipe on the bottom. Now, I'm having all kinds of issues. I'm getting dirt up through my commodes and everything and all the waste is going into the dirt. All they do is come and unclog it, but they're leaving me with a bigger issue. They hammered things and then they told me who put all the stuff in. It was there a company that did it.

I like having HomeServe. I wouldn't trade them because I’ve been with them so long. They need to reimburse me some money back, but they haven't. Nobody called me. But when an emergency comes up, I would call and they send somebody. I used to have the same man that do my plumbing. He's slow, but he's good. The last time they sent out a contractor, it was for my bathroom. It went okay. The tech stayed out here until he got it right. He said he would like to finish it. He resolved it. I do need a few more light fixtures. And that’s what I’m waiting on. I can try to wait as long as I can. But I don't want them to think I would just call and call.

There were some things I talked to HomeServe's rep that by that time it was approaching 6 o'clock on a Friday. And I had a couple of things on my bucket list. I said, "Can y'all do this?" He said, "Yes. And it'd be under your contract.” I said, "Let us get settled from the other things we're going through. The in and out of towns and schedules, and we'll get back with y'all." But I would like to have him do the work. HomeServe's rates are very modest. But even if they were more, I would keep my service where it is. Because inside electrical things always go out. And that's not something I'm trained to do.

I was told I had a gas leak by So Cal Gas Company. I called a drain expert and they told me that I needed 6,500 in work done to fix the problem. I remembered that I had a warranty with Home Serve and called them. Marty came out and found the problem and fixed it for me. He was fast, efficient and wonderful! He saved me thousands of dollars on a repair! I will forever be grateful to Home Serve... They are wonderful! I recommend them 100%.

When my trap broke and water was going into my basement, HomeServe had KNS Plumbing come out. It took a couple of days, but it was quick. I didn't have any issues with it. KNS Plumbing was great. Having a home warranty, I don't have to pay thousands of dollars if something like that happens.

We had a problem with our basement floor drain. The one going out to the street, called and they sent someone within hours. We had company at the time. We hardly even knew they were here. Very good service. Will keep recommending your company whenever we can. Thank you for your quick response. A job well done. Hope we don't have this problem again but probably will. Glad we can such good service. Thanks to the guys doing all the hard work, great job.

The tech was punctual, courteous, very knowledgeable. Went above and beyond as always they to make sure my service experience was great. They solved the problem and had my system back up and running in less than an hour. I will definitely use them again. This was the best decisions that we made getting HomeServe.

I called in to request access to the documentation regarding the work completed for my claim. First Alex asked "why" I needed such documents, and then he shared that it was not an option. Unfortunately, this does not sit well with me, as It is documentation of work/services completed for my home! Because I am a paying client of HomeServe for my home warranty needs I should have access to such documents for record keeping for any claims reported and/or services provided. Despite whether or not the services were completed by an outsourced business, HomeServe has the responsibility of sharing any documentation regarding my account, services rendered, and information of any kind for my property from the onset of my account.

My water heater pilot light kept blowing out, Stott Plumbing came out and although it was a model that is no longer manufactured found replacement parts and took care of me. I've had Stott Plumbing take care of plumbing at my home for the past 10 years, and they've always done a great job. So very grateful for your service. Thank you!!

I called HomeServe for a main drain leakage problem. They set up the appointment for the next day, that was good. The next day the service tech came and snaked my drain and told me they have to get an approval for a camera inspection. Well I haven't heard anything from anyone. Is it my responsibility to contact them to make sure everything keeps moving forward.

I have paid for water heater replacement warranty for years with this company. I have now had a claim. The maximum payment amount of the policy is only $1100. They sent a plumbing company out and said it would cost me almost $1500 out of pocket. I have shopped around and found a better price for the water heater and plumbing services. It is costing less than what it would have with the warranty. Buyer beware, this policy does not cover what you need. The only thing they are good at is taking your money.

I have a lot of their help for my old house!!! NY homes are so old and pipes are old. So everything is damaged in winter. They help me with a lot of repairs on time. Will definitely recommend to any homeowner who wants to protect their property.

When we first contracted with HomeServe they were a valuable asset to our portfolio, very responsive, professional results and affordable. I've been with them long enough to have noticed the change, and not for the better. I shared my needs and concerns, no response. I was offered better plans that would support my needs, when I called to cancel a few contracts, with 10+ years. As for the service pros, after HomeServe business methods changed I noticed the service techs wanted to replace things that were fixable.

Our toilet backed up so I called HomeServe to Send out a plumber. Plumber arrived in a few hours and it turned out to be more than a clogged toilet. The sewer line was clogged. The plumbers were able to blast the clog to get things flowing again. They were professional, informative and efficient! Highly recommend HomeServe for your home warranty!

I reached out to HomeServe because I had two three-way light switches that weren’t working properly, and two outdoor lights that needed to be replaced. A licensed electrician named Cameron came and did a first rate job! Cameron was extremely knowledgeable, helpful, professional, and likable. I couldn’t give a higher rating to HomeServe and their representative, Cameron.

I purchased the water heater warranty about 7yrs ago. With this warranty I was guaranteed both water heaters in my home were covered. I had one water heater replaced in 2021 and last week other water heater went. I called Homeserve and they told me they already replaced one water heater and they won't replace the other one. When I got a call 7yrs ago from a sales person she promised both were covered. I'm so upset that Homeserve doesn't live up to their work and I was told to read the fine print. So now I cancelled my water heater warranty and I suggest if you have 2 water heaters you cancel yours too. Don't trust Homeserve. I know I don't. Please read the fine print or just don't use Homeserve. They got me. I don't want them to get you.

I called HomeServe on Thursday because of water standing in my yard. On Friday just after noon, a plumber and his assistant arrived. In little more than an hour, they had identified and repaired the problem. Both were friendly and very professional. I couldn’t be happier about this experience, and I purchased coverage for more services as a result. I highly recommend HomeServe.

Very professional and courteous individuals came in my home and meet the needs of the job. They solved my problem and did the job In a timely fashion. Thanks for everything. I would recommend Homeserve to all my friends and family. They sent a company to my home that I could trust to get the job done.

When I called the first agent, she just put me on a regular schedule. When I called back and spoke to another customer representative, she was right on it, she realized that it was an emergency, and that I did not need to wait and I really appreciate it. They sent someone right out and the pipes were fix the very next day. The company they sent was absolutely the best and their customer service was outstanding. They explained everything they were going to do and they told me where the possible leak with that, I appreciate their service .

We had issues with plumbing. We called the HomeServe number, and they made an appointment with the plumber to come to the house and take care of the issue. The plumber then made an appointment with me to come by. It didn't take long for the plumber to get into the house. They were professional. They did a good job. Overall, HomeServe responds when we've had issues.

My old house (1926) is on an acre lot and the drain has a 150 distance to the street connection which is questionable. The technician was diligent and ran the snake all the way to the street. This is a continuing problem with no cure except to be cleaned when it slows and gurgles in the lower bathroom. Thank You for your service.

I'm still in the process of working with HomeServe. They took care of my first issue but something else just developed. My sewer line backed up last Friday and the company they called came Friday. They came back on Saturday and again on Sunday and took care of the issue. It was caused by feminine products that were being flushed down by my tenants upstairs. Today, I got a voicemail message and they said they were at my house and they stuck a camera in the pothole where the manhole is. They said the sewer main lateral was broken and that someone had to be on the ground by Tuesday. If not, they're gonna send somebody and bill me for it.

I had a leak in the pipes in my basement and they came and fixed it. They were quick to come out. They tightened the valves on the faucets. They were very friendly, nice and professional.

With HomeServe, I don't have to pay for the services sometimes and they just come out and I can get it fixed within one or two days. The service is pretty great. I like it. They come right on time when they say they're gonna come out and do their service. I had a waterline leak recently and they had to put another line in. The tech was very friendly, and understanding, and HomeServe covered everything.

I sent in a claim when the floor drain was backing up. The contractor came out and snaked it out. HomeServe was very customer-helpful and respectful. They got an appointment and someone out, and the guy took care of it. Everything has been working fine.

I initially started off with HomeServe with just the indoor plumbing piece and then, I added additional services. When I submit a claim, I just call and I tell them what the problem is. The reps will ask me some questions like the location. Then, they’ll tell me that they'll put the claim in and someone will get back to me. They usually get back to me the same day and almost every time that I've had to use them, I've had somebody out the same day. The contractors are fine and know what they're doing.

From the initial call made to HomeServe to completion and resolution, the customer service and communication was exceptional. A real person answers the phone and after taking down all your information about your problem they call their local providers. Dispatch from the local provider calls and sets up a time to come over. The workers get started and informed me every step of the way what the problem was and what they needed to do to fix it. A broken pipe caused the mini geyser in my front flower bed. After fixing it I had no running water due to dirt and mud clogging up a pressure release valve. I was very thankful to have this service!

Making a claim with HomeServe has been very easy. I call them. They have the people call me back the same day to schedule an appointment. The techs have been very courteous, respectful, nice, helpful and straight to business. I would refer them to everybody.

I've been with HomeServe for couple of years and my experience has been very good. I called in to submit a request and it was easy. The techs were courteous, knowledgeable, and solved the problem. A recent issue I had was with a clogged drain. The techs were there about an hour.

They have always recommended a service that was prompt and professional and when necessary they reached out to other service providers that was very efficient. I deeply appreciate dealing with HomeServe and they do have a very high recommendation from us. Again they were very prompt, immediate and professional and made me feel like they wanted to help.

I've been dealing with HomeServe for years and I have several of their plans. It is like extra security insurance and I don't worry because if something happens. It covers so much and I like that. That was why I signed up. It was what I was looking for. Any time I’ve had to use HomeServe, they took care of business. In a few days, they'll have someone contact me. They have people they send but I can also pick my own. A lot of times, I'll choose my own contractors. If you can afford this home warranty, get it because it’s protection. My experience with them has been pretty good.

I did claims for the heating, the cooling, indoor plumbing, and an outdoor water line. I had those on my bill every month. HomeServe is very, very convenient. Sometimes, I forget I have it. I had an issue with the plumbing in the shower. It was backed up. The contractor came that same day and they unclogged it for me. I almost kicked myself because I almost called the regular plumber and I forgot that I have HomeServe. But they always come through. When I first got them, my account wasn't created, so the policy didn't kick in right away. But I had a big leak in my external water line, and they still were able to help me. They still fast-tracked it.

We had to have plumbers come back three times to fix a leak that was underneath the sink. When one plumber left, it was still leaking. The faucet had to be replaced. I had to pay for that and the labor for the guy that installed it. The contractors were okay. They were curious. They took their time. They did the best they could.

HomeServe sent out plumbing contractor to evaluate problem. Contractor was very quick to determine problem. They were very professional, courteous and kept me informed throughout process. The cleaned up everything.. Did not cost be a penny.. So glad I had warranty, saved me thousands of dollars! Job complete...Very happy customer.

I specifically asked my warranty service and service mechanical personally at least 3X not to discuss any work that needs to be done with the Tennant; only to have the technician give the Tennant all the information as I requested not to be given and was assured that "we don't do that." which created a problem between my Tennant and myself. Service has been completed and I still have not received anything from service mechanical via phone nor email. I had to call my warranty company to get the status.

I have 2 water lines and meters. One is for drinking water and the other is for our underground sprinkler system. I noted that our sprinkler meter was showing water flow, even when the system was off. Your crew determined that I had a leaking sprinkler valve and helped me to determine which one. I had it repaired and expect to save a lot of water.

Home Serve sent my request to K & S Plumbing. The technician made sure that I knew he was sent from Home Serve. He was polite, thorough and knowledgeable; he was also very friendly. He cleaned up behind himself and checked to make sure everything was working properly before leaving. I would use the same person again with the company that my service request was referred to.

I have a long standing insurance policy with Service Line Warranty of America, covering both sewer and water issues. When trying to call to actually *use* this policy, I’m instead told it’s being serviced by “HomeServe”, something I’ve never heard from. Much worse, despite TWO plumbers confirming an issue with my line, including one referred to me by the insurance provider, I’m told that I cannot actually use this policy as - hey, stupid me- I had it cleared to remove the raw sewage seeping up into my home because nobody from the insurance company would answer the phone or help me.

This story starts on 6 Jun at 9:18 am with the initial report that my freezer was no longer freezing. I still hadn't heard anything from anyone and called back at 3:26 pm - went from "Charlie" to Angela to Roslyn to unknown male to disconnected. Re-Called to "Charlie" to Teresa who said the request for warranty service was still in the pipeline, but she called it up and got the request referred to a service provider. Very impressed when Teresa called me back saying the first service provider rejected the request and it was being sent to another provider with 24-48 call back. Service provider called & service was set for the next day.

Main water valve outside home was leaking, called Homeserve and they sent Xtra Mile Plumbing and did a horrible job, they sent a second company today and the job was even worse. Now it's a major leak.

I had claims to HomeServe with the utility and the AC. The first one was reasonable, but I want to cancel the air conditioner claim. It’s been a while and I haven’t seen any contractors. My husband found someone else to take care of the AC. Other than that, the service is convenient when you need it, without having to go through so much as we once did before. So, I like the service now.

I've been with HomeServe for many years and they come and they do what I need them to do. I'm a single homeowner and I don't have someone handy to fix the problem for me right then and there. It works out for me. I have every plan that they have just in case. I pay $175 a month for all the plans that I have and even the home equipment plan is no longer valid, I was grandfathered into it. I'm grateful for that. Recently, something was wrong with my washing machine and they came and fixed it. I really liked the tech. When he came the first time, he assessed the situation and told me that one of my pipes was clogged and he placed the order. The only thing I didn't like was I was told that they would follow up with me but I had to call HomeServe to find out whether or not the pipe was ordered. The pipe came in and they gave me the number to call Bing back so that they could schedule to have somebody.

It started off wrong when I called for service on my hvac system .. I was paying for 2 systems.. Found out power company had cancel my contract 'cause they thought was duplicate.. I was not aware they could do that.. I called a week ago for service. My plan was added back no problem. The tech Dave came the next day. He was great and very informative. My ac was not working previously and I paid 1000.00 for a capacitor and I was told it was fixed. Dave told me the tech should have change the evap coil at that time as well. That’s why my r22 leaked out. I was not told that before. I was told it was fixed before. He said I can get an evap coil and r22 or a new system.

They are THE BEST. They were on time for appointment. Very professional. Quick to find the problem and repair, and gave us tips how to prevent it from happening in the future. I will be using them in the future as well.

Very pleased with service. Tech was courteous and informative. I would recommend them to others. Tech was on time and performed professional work and left work area clean and neat. I would use their company again. Please relay my comments to the service company.

Home Serve very prompt in sending someone to take of my problem. They always send very personable and professional people. I have been with home serve for years. Not a bad experience yet coverage prices are very reasonable. I would recommend any homeowner to look into a coverage with home serve. Had problem with my bathroom drain being clogged. Didn’t work well on first try. Home serve sent some right back out. Sink working better than ever.

I would rate this service a big ZERO if that was an option, as I have been paying for this service for some time now and I canceled this service as of June 1st. Looking to cancel all of my contracts with HomeServe as I am truly disappointed. It's difficult to get anyone to speak to nor did anyone call me back as to why no service was performed. Highly disappointed with this company.

All of my every contact personnel were polite, respectful and expeditious. I got a great response time and the repair was done quickly and neatly. Ed, my electrician, made sure that I knew that I could follow up on any related problems.

The purchase of HomeServe insurance through FPL was affordable and it proved to be valuable. I had the service for about 1 year when my water heater needed to be replaced. The program was easy to submit request for service. The water heater was replaced the next day with a highly rated system. It was also brought up to current code. I had $1000.00 from insurance to put towards replacement cost. My out of pocket paid for labor. The experience was hassle free. I highly recommend HomeServe. No hassle! No gimmicks!

We had to call for a plumber recently and HomeServe was quick to respond. The company they sent was amazing! The guys were professional, fast, courteous and above all, honest. I am extremely glad we went with our home warranty company!

I have used HomeServe two times and so far they have given me great service. The service providers have been knowledgeable, polite and on time. I am glad I have this service. It is well worth the money. Thank you.

The technician Greg was a great guy. He explained everything very clearly and was extremely professional. He was early for the time frame I was given and called before he arrived. After the repair he showed me the part that was the problem and coerced up the excavated hole perfectly.

I love HomeServe. I have been using them for years for my primary home as well as all of my investment properties. They are quick to respond, very courteous and the vendors they use are definitely very professional. Thank you!

I called Home Serve because we have had trouble with our bathroom sink for about nine years. I know, how come. Well we had a plumber come out when we bought this house because we had a warranty on it. The plumber was a jerk and did nothing, so, I have been using drain cleaner’s and a plunger good enough to get it draining but it just kept plugging up. Then Home Serve came along and just like that Stott Plumbing was called and they took care of the problem! So far it’s still draining. Thank you Home Serve.

I've been with HomeServe for years. They deal with the smaller companies. I like the companies they deal with. The contractor usually asked what was the problem to find out, and they would schedule the appointment that they could come out on. I've had HomeServe for my heating system which didn't work right. This other company came out because the company I had before were plumbers. He said, "I know what part's wrong with this, but I don't know if you're covered." And he came up and said, "You are covered," That part was very expensive. I have the zoned heating and I know if one of the zone valves go, that's not covered. But I could call HomeServe and they would get somebody there for me.

I've had HomeServe for many years, and the reps have always been very nice, polite, and helpful whenever I've called, but most of it was in reference to billing. My home was in good shape and I've just been paying all this money every year. I've never used the warranty before last week when I made a plumbing claim for the water pressure in our house. The repair man came the next day, and everything turned out very well. I was very pleased.

I am very pleased with HomeServe Plumbing Insurance. We had a issue in our basement bathroom where it kept flooding. I called HomeServe, they responded right away and with continued texts and emails. The work was completed right away. The worker was great as well! He informed me of everything he needed to do, was extremely considerate of our home and keeping it clean all while fixing our problem! He also suggested what we could do to keep the problem from coming back. I'm extremely happy and always refer HomeServe to my friends and family.

I had claims with Home Serve and they were okay. But I had to pay out of pocket for a hot water heater. And now, I'm still waiting on someone to come out and fix my electricity. The guy came out but he's waiting on HomeServe to give the approval. It's been a month ago.

The contractor didn't come out. They canceled the appointment, and I am to give them a call back and find out what it is they’re gonna do. I'm waiting for HomeServe to send me whoever they’re gonna send to get the issue taken care of.

The plumber sent by HomeServe was excellent. He knew about old homes and was very aware that snaking my 100 year-old pipes could cause a break and a disaster into my kitchen below. I was impressed with the new plumbing company that they used as opposed to the former company that has serviced my home many times. It was no upsell or pressure to buy their products. Also no telling me that it wasn’t covered and presenting me with a huge estimate while using up one of my service calls. Josh do you just want to do. He did the job and my drain is completely clear and running smoothly with no damage to any part of my house.

Fredrick did a great job on the breakers. He found out what was going on and let us know. We really appreciate what he did. We're glad he helped us out. Thank You and your team. God Bless You. And all your team.

Was very pleased & satisfied with French Connection Plumbing the way they were assigned to clear & unclog the kitchen sink when I was told by the previous plumbing company that the pipe might be broken. HomeServe thank you for your prompt attention for this matter.

2 for 2. I had to have a plumber and someone to look at my air conditioner. I was leery because of my bad experience with my home warranty (that came with the house when I purchased it). Both companies were very professional and I had a great experience. I would recommend HomeServe.

Got great service. Alex, the Repairman was at my house about 1 hour after I called to make an appointment. Very professional, had the job done 45 minutes or less. Quality was excellent, cleaned up after himself. Strongly recommend everyone involved.

My hot water heater went out on a Wednesday evening and I immediately contacted HomeServe. I was told someone would be calling me more than likely within the hour. Thursday morning 0930am no one had called. I called HomeServe again. I was told they were working on contacting someone in my area who could help me. I called them back with a list of local plumbers and phone numbers. Mind you I am a disabled veteran and my wife is disable too. Thursday night comes no one calls, so I have to take my wife and granddaughter to a hotel so we could shower because my granddaughter has school the next day. We have guardianship of our granddaughter who is 15. The motel was $101.00. F

I received awesome customer service! I have to say that we would recommend this company to everyone. They have always been there when we have had a problem. We give Homeserve five stars and A+ customer service. Thank you for caring about your customers!

Called my contract plan and told them about the toilet, They sent out HomeServe. When they got to the house the city sewer dept had already run a snake, but the line was still plugged, Home Serve ran a camera and found where the line was plugged, so they also ran their snake and unplugged the line. They were also kind enough to change the plunger part that I had bought and never installed it. They didn't charge for that deed. The workers were very polite and informative about needing a new toilet. Will recommend them if someone needs their sewer fixed.

The problem was identified and replaced. The repairmen were very personal, knowledgeable, and excellent. I highly recommend them and the manner that HomeServe supported and took care in solving our problem…Homeserve has always been available in taking care of our problems..I also recommend them to any homeowner.

My experiences with Home Serve have been excellent. The Customer Service reps have been pleasant, polite, helpful and thorough with gathering of information. The plumbers were all excellent. They responded promptly, made reasonable arrangements to provide their services and most importantly they knew what they were doing and resolved our problems effectively, efficiently while being pleasant, and offering good advice.

HomeServe plumbers responded promptly and did a great job in finding and fixing my plumbing problems. They were helpful in explaining what they needed to do and how my contract works. A nicer group could not be found. I will be sure to recommend this program to my neighbors.

I have a home that over 100 years old. The plumbing is very unique. The location requires a skilled plumber to be able to replace pipe and fix leaks. I was impressed with the professional gentleman that was assigned to my issue. They not only fixed my leak but explained the issue. Thank you

When I submit a claim with HomeServe, they respond either the same day or the next day. It depends what time I call. Sometimes I'll call in the morning and the techs come in the afternoon. And sometimes, if I call in the afternoon, they'll come the next day. The last two times, I submitted a claim over their app and I didn't have a problem. But I'm a people person and I like to interact with somebody. And with the app, they can't really tell the type of emergency, like when I had a situation where I had a baby, so I really needed them to try and get the plumber out ASAP because I had a baby in the house and I had a backup.

I sent in a claim for an electric issue and the experience was not so good. They sent somebody out but they didn't fix it. I went to Homeserve again to find out what happened with my problem. But it was two weeks ago and nobody called me. So I'm thinking of canceling the insurance because the service is not good. We used them two times and they didn't fix anything. I'm losing money with this kind of insurance.

One of the pipes in my bathroom had a leak and it developed a pinhole in the bath doors. I heard hissing sound of water and water was all on the floor. So I called Homeserve and they scheduled appointment and sent somebody out. The rep was real nice and friendly. She had good customer service. She was very helpful. What I like most about Homeserve was I found one of the contracts and when I called the number on there for repairs, it was an easy process. They answered the phone and got somebody out right away. At first, the rep was telling me they were gonna have to set up an appointment and it'd be on the following week. But I told her, "This is emergency. I have water everywhere." Then she said, "Well, let me try to get somebody out there that day." So Homeserve was real helpful and quick on getting the issue resolved.

Submitting the claim to Home Serve was just a matter of making a phone call and providing the information over the phone. They have a robotic answering system and you get contacted by the company that they sent it out to. The company calls me to schedule the appointment. Generally, the times that I've had to use Home Serve, it's been the same company. So, I'm familiar with them. HomeServe is timely with the work that I've had done. The cost is relatively low and I get a renewal every year. They're easy to file a claim with and I have never had to pay for any service. Just in the last month, I had plumbing out here, my air conditioner had to be recalibrated and I had electric too. I get a call from the contractor the same day to schedule the appointment and depending on availability, HomeServe gets someone sooner than later.

It's been a very positive experience with HomeServe. But, I applied for coverage thinking that one plan covered both my Lowboy water heaters. Early on, I was made aware that I had to have an individual plan for each heater. But that was quickly resolved and I got the individual coverage. Recently, there was not enough hot water. The techs replaced the part of a heater that they thought needed to be replaced but it went bad again. We're waiting to hear what their decision is on whether they'll replace the heater or the techs would still come to replace the part.

I have very good experience with HomeServe. The service covers my plumbing and drainage. I submitted a claim. A phone call was made describing my problem. They in turn got ahold of a local plumber who came in and did the work. It went very well. Everything was fine.

I've been with HomeServe for 14 years and it hasn't been successful. It's definitely a bias in whether they want to actually fix things or do buyouts. They're very selective. My recent claim was for my dryer and this dryer was fixed previously. A guy came out and told me, "Definitely, this needed to be a buyout." I called HomeServe and they said that the timing belt can be fixed. Also, the unit was leaking fluids. The tech saw that it didn't connect all the way as far as all the cycles. I had to call him and had to call back HomeServe. It was a big thing. I'm paying all this money and there's no benefit.

Had little trouble getting back in touch with service because the number said heating and cooling and didn't know it was our home service. But came quickly next day. Scott was very friendly and got straight to work on our water leak. He worked very hard to get our water back on before my husband had to go to work.

The man that came this time was ok. The company you sent before that I would not recommend to anyone they cost me over a thousand dollars. I was getting ready to cancel everything I had with you because of them. Because they denied doing the damage and I could not prove it, but I would not want that company to come back for any reason.

Homeserve sent a reputable company that contacted me the very next day. We set an appointment at my convenience and the tech was on time. He even called to tell me he was on the way. Issue repaired the 1st time!

I love having HomeServe. I love the fact that I can make one phone call to them and they send someone out right away. I don't have to worry what it will cost if it is a covered service. I can request the company I like as long as they are available.

Fixed hot water tank, removed garburator regarding leaking under kitchen sink, unplugged sinks, fixed a toilet. Also had a major sewer back up fixed a previous time. They were professional, very knowledgeable, clean, on time. Went over and above to do an excellent ‘em job. We definitely recommend this service to others.

Promised a 24 hr response, ended up being 72hr response. Next had to argue to get reimbursed for the plumber we had to call. Had to escalate to president's office before finally agreeing to reimburse us. Currently waiting for check which is taking 30 days.

Our water heater began to leak and then burst 4-29-23....A plumber came out Sunday morning to assess the problem ...Our water was turned off and our water heater needed replacing. It took DAYS....Much to our surprise it was $1,895.00 to complete...WE WERE SHOCKED....I have a disable veteran whom went without water for 4 days....WE thought our Home Serve was better than this....WE WOULD LIKE TO HAVE HALF THE CHARGES REFUNDED TO US....$496.00. BEING MILITARY YOU WOULD THINK IT WOULD HAVE BEEN A PRIORITY BUT WAS NOT...Terrible service....

Professional, friendly, knowledgeable, just perfect. I love having this service. I don't have to stress about how much it will be for a plumber. Also they come out right away, actually the last plumber that came out had to redo what my other plumber did.

I was worried that my monthly payments for this repair service would be for naught if a water leak actually occurred, but Homeserve responded quickly and repaired the problem with no additional out of pocket cost and with no hassle.

HomeServe was very quick to take care of the problem. They got in contact with a company that same day. Alstadt contacted me very quickly and was able to come and take care of the problem the next day. HomeServe and Alstadt, are both very reputable companies to do business with. I always refer both of them if I have that opportunity to do so.

I have generally believed warranties are an opportunity for companies to collect a fee in return for very little. HomeServe came to our home today to inspect our cooling system under their warranty. The technician, Matt **, was polite, pleasant, and most importantly, effective. He checked our system thoroughly, and assured us the system worked, and would continue to work with some small fixes. He left us feeling the HomeServe warranty was worth the investment. A rare customer service experience these days!

When I first called in and explained that our sewer pump was broken, we were told that our policy covered this expense. A plumber from Stott Plumbing came, looked at the pump cover. He said he would have this fixed right away. Then we got a call from HomeServe telling us that the repair was not covered under the policy—sewer pumps are exclusion. So the plumber left. We plan to discontinue this coverage because it does not appear to cover all the essential parts of the sewer system.

In January 2023 I had a water leak, and opened a claim with HomeServe. Their contractor came and repaired the water line on Feb. 4th. However, this contractor did not do concrete work so a different contractor would need to do that. The contractor who fixed the water leak told me they would be back in a month to level out the yard and sow grass back. They never showed up and did not return any of my calls. The concrete was repaired with no issue.

Very dissatisfied, recently had death in family. I was assured I would get my electrical taken care so I thought. When I got back to work and called about it. They denied it. Please let me know what else I need to provide.

You deserve a 5-Star rating for the service to our sewer line. I called the repair line, explained the problem and a repair crew was here within a couple hours (Brian **). They were courteous, efficient and professional and very attentive to protecting our property. We were very satisfied with the response and the repair and will recommend you to my friends and neighbors.

Line feeding outside faucet leaking. They said it was not covered. Not sure paying for service is worth it. I do not think there is anything else to say other than I am very upset that it was not covered.

Broken t. The person that took the call gave the wrong info to the repair company. The person I spoke with had me feel as if I would have my problem taken care of. It wasn't. How do I cancel the service? It has not been for us. All it has been a extra expense with no benefit.

Excellent service! Called on a Sunday and they had someone out first thing Monday morning to fix! The customer service team and actual plumbers were both friendly and professional. I would definitely recommend to a friend. They are very reliable.

I purchased 6 hours from Groupon, I get a text advising she would be here the full 6 hours. She arrived at 6 pm, I asked if she would be here till 12 she said no and that I would be credited back for whatever time she was not here. Instead, she cleaned for 4 hours and missed many spots/ did not even sweep/counters were not wiped down.

My furnace was leaking. When I figured out what it was, and I knew that was probably gonna be covered by HomeServe, I called their number. A guy was at the house an hour later. He's a local plumber and he was good. He explained everything to me and what happened. He said he's gonna fix it and he'll be on his way. He had to change a couple of valves. He did a good job. Overall, the guys that HomeServe sends are very professional. They're good to talk to and they explain everything.

When my oven went out, I called Quality Appliance. They came out and put a new igniter in it. I sent that bill to Home Serve, then they called me and said they would be sending me the money back. They were also really good on the sewer pipes and water pipes. Once in a while, I had to have them come and run a line out to the sewer. They got out here quickly. The only trouble I've had was my main furnace. They said, "Just give me a call," but when I called them, they wouldn't work on it because they said it had to be moved and I didn't know that. Other than that, everything's been great. I've been satisfied with HomeServe.

They have fixed the snow blower. They sent people out for one of the refrigerators, but it hasn't been taken care of.

I like HomeServe. I enjoy being with them. They're very dependable and reliable. They helped me out the very best they could. I only had them recently when my TV blew out and they helped me get it taken care of. They always help me when I need them. Their technicians are very helpful and respectable. They handle my needs when I call them in. I never had any problem since I've been with HomeServe. My mom recommended them to me and I recommend other people to them. The warranty will help me out in the long run. If I don't have the money out of my pocket, I can call them.

My most recent claim with HomeServe was quick. The guy was friendly, and he pretty much handled the situation. I would tell my friends to get HomeServe because it's worth it.

I like that with HomeServe, there's nothing out of pocket. They're also very quick to respond. I call the 1800 number, they set everything up and I get called by a local contractor. They're all good guys. I've used HomeServe a handful of times and they've been very accommodating thus far. I'm very happy with them.

HomeServe has been very cooperative and good to be with. I had a claim with them two weeks ago. I had a leak in my basement. One day, I went to use the water. It rusted and the valve popped off. Somebody answered the phone right away and they had somebody get in touch with me as soon as possible. It was at night when I called and the contractor was out the next day. They fixed the turn-off valve. The tech had all the equipment he needed to do it. The guy was here four to five minutes. All the contractors that have been here were good.

HomeServe has taken care of everything we've needed. We had the shut-off valve redone and they covered it. We love HomeServe because it helps us especially when we need something else done back in the bathroom. We had something wrong with it. Their contractor had to refix it and HomeServe covered it. We will keep them for as long as we can.

There are 3 plumbing policies you must buy if you want all your plumbing covered. I had an exterior plumbing leak at the toilet, under the house. That was considered septic and they had no responsibility. The contracted company came out and gave a bid for $16,005.00; another local company bid it at $4,550, yet another well reputed local company came in at less than $2,000. Read the fine print..and call around for estimates. I will be cancelling ASAP.

I have a service contract with this company that covers external sewer lines. I had a back up so I called a local plumber in the heat of the moment. A local plumber came out and snaked the sewer pipe and got roots out. He then took a camera into the pipe and showed me several locations where roots had broken through thd pipe which will cause continued blockage as well as leakage. Homeserve told me since I didn't call them first they won't cover anything for unclogging the pipe or perform any repairs to the pipe until it cloggs again. I can understand possibly not covering all costs since I had a plumber that was out of network come in in my haste. But completely refusing to cover any repairs is a complete fraud in my view. Additionally refusing to perform needed repairs on a sewer pipe that is clearly seeping sewage into the ground due to cracks from root invasion is borderline criminal in my book.

Nick came to my home and quickly used a machine to try to work through the blockage. He recommended sewer pipe replacement due to the massive infiltration of roots and recurring problem. He was very professional and pleasant, explaining the process to me.

Called HomeServe in the morning. By the afternoon they sent a wonderful plumbing Co, (Suffolk) to our house and they were able to come the same afternoon. They were courteous and professional and handled the problem very neatly and professionally.

The plumbers were respectful and skilled. They fixed the faucet in minutes. I am definitely a happy customer and will call HomeServe again. I’ve had bad experiences with other companies so this was especially nice. My house was built in 1973 so I never know when something's going to break down.

Your employees did an excellent job in finding what the problem was. They were very professional and efficient. You are lucky to have such employees working for you. They located the block pipe and removed and replaced the block pipe area. It was a pleasure working with them and a relief knowing what the problem was and that it is professionally and quickly.

We just got HomeServe and it has been great for us so far. They were great for finding a troublesome internal wiring issue, and also for troubleshooting one of our HVACs too. Both companies that responded were knowledgeable and found the problems relatively quickly. It is rather cheap insurance for possible issues with home repair. Many thanks to HomeServe!!

I waited for over a week for HomeServe to take care of the problem. They contacted Rudy plumbing who was supposed to submit a bid and take care of the project. HomeServe nor Rudy never got back to me one time during the week long that it was taking. I had to have car seat plumbing come and take care of the problem and pay them personally and now I have to submit that bill to HomeServe and wait for them to reimburse me. Not a good experience at all.

I had a problem with a blockage in my sewage line and I had it corrected by one of the contractors. The contractor was excellent. The guy cleaned out the line, and everything is fine now. Overall, Homeserve has been good, and I like the attention that they gave to my problem. They didn't push me off. They tried to help me in every way they could and I appreciated that.

HomeServe is a good service to have because it saves you a lot of money in the long run. When I call them, they respond quickly. They usually asks the nature of my call, and they ask for information about where I am, and tell me they would give me an ID number, and someone would call me within 24 hours. They usually call before then. The people that they send out all but two times were good. We had a couple of contractors come out that have been lazy when they find out what the job is. They act like they couldn't do it. They don't wanna be bothered with the job, and they give me a spiel. But we call HomeServe back and tell them that that person didn't help us, and they would send someone else out. Usually, that second round is good. I've already sent several people to HomeServe's way and they've been pleased with the service.

They are very polite and nice. Every time I call them for something, they come right away. When the tech came to fix, he was very professional and patient.

I'd rather have my HomeServe warranty and don't need it than need it and don't have it. I enjoy the service. Recently, the furnace wasn't lighting up and when I submitted a claim, the tech responded within an hour or less. He checked it out and the problem had something to do with the thermostat. He was polite and we had good conversation. He did the repair that day and I have no complaints.

I filed a claim for my furnace that was not acting right. The contractor might have to come back. It's not the way I would like for it to work. I shouldn't wake up to a cold house and have to go in there and mess with my thermostat.

I have been a long time customer of Gregg Mechanical in Staten which is taken over by Homerserve about 5 years ago I was told. I had expansion tank and relief valve changed by Homeserve and cost me more than twice I paid to Gregg Mechanical back 9 years ago for the exactly same job. The parts cost a very small fraction of what I have paid. I am not sure if I can post the exact cost breakdowns here, but I have the receipts from both companies. It is such a horrible feeling being ripped off by HomeServe. I will never call them again without getting estimate from other companies. Unfortunately, I could not call other companies to get an estimate because relief valve was leaking water and had to be done immediately.

Homeserve really helped us, and I was very impressed with the technicians that were sent out. They were very good and pleasant. The shower was filling up on the floor. It was clogged, and the technicians pulled up a few years’ worth of hair. Everything seems to be going fine since they came out. Homeserve sends someone out when we need them, so it's good to know that we have the service.

Very accurate and knowledgeable and always come and fix the problem the same day. I would very much recommend them to anybody. When you call them they make it up to your house the same day. They get the job done right away. I really enjoy do business with them and I am pretty sure you would too.