HomeServe Reviews

The technician was very courteous and knowledgeable of the situation. He arrived at the scheduled time and performed a great job. I'm Happy we signed up for Home Serve and would recommend it to our friends. Well done. Even though the service is great, it's the type of service I hope we don't need again.

Technician Sam arrived on time and unclogged line within 15 minutes with a 300 lb. machine with a 60 foot line. My personal plumbers couldn't get past the blockage and cost me $500 but they located the blockage. I would and have recommended HomeServe to others!

HomeServe will always show up to unclog my exterior sewer line, but they refuse to fix the underlying problem. One of the local companies that came out said there was a "sagging" section of line and it should be replaced. Homeserve refuses to acknowledge this, and refuses to replace the pipe. I get nothing but a runaround, even though they have to come out twice a year to unclog the drain. They train their reps well to talk in circles, and you get no satisfaction. Very frustrating!

Had a water leak noted to me by the water dept on Wed 11-27 and no water for 5 days. Went to local motel for 2 nights. Home had become a health problem. Was on phone continuously. Had a terrible Thanksgiving. Andrea, LaChandra and Theresa tried their best to solve the problem along with my sons. After 13 days and three different plumbing companies 2 leaks found and repaired by 2 of the companies. It was a ongoing nerve racking thing that I never want to go through again thanks to those three ladies.

My experience submitting service requests with HomeServe has been excellent. The customer service was good and the response time was great. They called me back within about three hours. I filed the service request on a Thursday and the techs was out here by Monday. They were very professional, on time and did a great job. Everything went well and they fixed the problem. I’m gonna keep HomeServe.

The customer service is the best, agents are always willing to work with you and ready to go the extra mile to ensure the best possible outcome in a time of stressful needed repairs. They always go above and beyond to deliver and shows that they genuinely care.

The repairman just walked in. Took out old icemaker. Replaced with another one and never checked to see if that was the problem. We are still without ice since he was here on the 5th. Called back. They said they would reschedule the appointment and never returned a phone call to reschedule the appointment. Very poor customer service. Very poor repair service. Overall rating big fat 0.

Water leak on the supply line from the city meter was diagnosed and replaced with a better solution within a few days of my call. Call center for repairs is professional, fast, and accurate. The contractor they used in my area was also. The service and program worked exactly as designed.

All that was needed was to push the button on the outlet to restart power to outlet. So it didn't take but ten min., and he showed me on all of the outlets were the buttons were and for what outlets, it was great.

Came home from vacation at 8 PM to no heat. Called the number. Spoke to a representative who wanted to dispatch a repairman that night. I told her we an alternative source of heat and it could wait till morning. Repairman called at 8 AM to say he was on his way. Diagnosed problem. Replaced the part. Everything has been very professional and had our interest and safety in mind. Repairman was very professional and clean and neat! Very satisfied.

Clogged line. This has been paid for for a few years and this was the first time I used the service and had to do a bit of work on my end first. After some due diligence, everything was handled professionally by Tusa's Plumbing. I had to do this all by phone from another state and it worked out. I have yet to receive a bill but I did receive a follow up phone call telling me everything was handled that day. Thank you HomServe.

HomeServe has really helped me and I've been with them for quite a while. The payment for the insurance is taken out of my water company bill and when I call them, they always come out. Recently, before Thanksgiving, my sink was stopping and backing up. It was doing everything else it could do and HomeServe sent out a tech from Stan's Discount Rooter & Plumbing Repair Inc. to do some work on it. He was very nice and very polite. Everything was working when he left and it’s been working ever since. All in all, the warranty has been a blessing to have. Whenever I have a claim, I call the number that I call on my water bill and technicians come right away. They also have someone call me to tell me when the techs could come out and everything’s been working out well.

I do appreciate that FPL stepped up to the plate and I thank you for that. This has been a very bad experience and to be told by Hers and His Plumbing that I committed fraud because I quit the service after such a bad experience even made it worse. I do consider my beef with Home Serve to be resolved, I plan to let others know about His and Hers plumbing in Orlando because what I learned while the tech was back to repair their poor workmanship. The Tech sent a picture of the problem back to the person he was talking to at the office and that person kept insisting it was a power surge. I have whole house surge protection and only after my son arrived and took his own picture did Her and His Pluming fix the problem..
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Friends were talking about the gas line and it was not covered by the gas company. I figured it’d be a safe bet to have the service plan from HomeServe. I didn’t think I was gonna use it, but I did. Submitting the claim was quick and easy. To get the job done, the contractor expedited quickly, which I was pleased with. I would recommend giving a receipt of what was done or letting me talk to somebody to let me know what happened and what they found when they dug The customer service was responsive and the action taken to remedy the repair was swift. It was a great experience.

Plumbing. Great service, tech had the right equipment for the job. Tech was very experienced, and knew the job at hand, came in, I explained the problem, showed him the issue, tech went right outside. Got his tools. Jumped on job. Was done in no time.

With HomeServe, there is no payment when they visit. They are very quick to contact me back when I submit a service request and I’ve had good people.

What HomeServe had to offer made me decide to look into acquiring a service plan from them. The very first time, I had a bad experience because the job never got resolved. I had to pay out of pocket and I had canceled that service. On the second go-round, the job did not get done until two days later when it was supposed to get done that day. Nevertheless, the services were completed. The contractors were good, too.

Sewer/septic clog. This was my first experience using HomeServe and I was extremely pleased with the results. The person that assisted me on the phone was pleasant and helpful. The response time was amazing. The company that arrived to complete the job was thorough and very professional.

My toilet been backing up and was told it was due to the sewage line. The tech who came out was excellent. He cleaned out my clean outs. So far my toilet's been working better. My tub water needs to flow better when emptying out.

This is long, but please read. In less than 2 weeks’ time I have had 4 service calls from HomeServe, waited at home for the 5th service call all day only to have no one show up or call to cancel, and today we still have no heat. I’ve had a HomeServe contract for years. 5 scheduled service calls later and we still have no heat. First appointment - I called them less than 2 weeks ago because my vents were only blowing cold air and not heat. The tech came and said it was because the air filter needed to be changed. We took out the filter and the heat was working, so we thought problem was solved. Second appointment - Later that night the heat stopped working again. We called and weren’t able to get anyone in for 2 days due to a backload on their end. 2 days later, with no heat in NYC, the service man comes and says we need a new control panel. New one was installed and heat was working.

TO People that BELIEVE: Our time in life is much more valuable than yours/others' portrayal of life. Each and every one of you/us deal with consternation and the belief that we are better than one another, everyday. To deal with this ongoing lack of Personal Contact, Investigation or Lack of Acknowledgement into a simple matter is unbecoming the will, fortitude and the ability to move the American people, not only forward, but to understand where you and we came from.. History is not only a guide to the future, but a simple fact. Try it on your own, let us know the results, however History is the guide to improvement in any environment. Do not LEAD, until you have first experienced the aftermath of your actions. It's a YES or NO question regarding this ABOLITION of our current life and or situation, GOOGLE IT. "Contract vs Customer."

I moved in May 2019 from a house to a rental. When I turned off utilities I asked Dominion Energy to cancel any add on warranties they had sold me. I was told the cancel automatically. In Nov. 2019 I get a letter from Dominion Energy about my new policy with HomeServe at new address. Since I rent I am not responsible for repairs and never signed up. It seems HomeServe never cancelled then moved policy to rental address on their own. Both companies are denying negligence but this seems to be a HomeServe tactic which should be illegal and I plan to write about it extensively online.

My heat went out on Friday night so I called HomeServe at 8:30 Saturday morning. I was given a name of a repair person and was told I had to wait for 4 hours to determine if/and what time the repair person would be available to fix unit. At 11:30 the repair person called me to tell me they could not fix my heat until Wednesday which was totally unacceptable. So I called back to let HomeServe know that Wednesday was unacceptable so they started searching for another repair person.

Mind you, my experience with Homeserve has been mostly good. I've had two covered plumbing repairs on my inside plumbing policy, and both times a plumber came promptly, fixed the problem, and charged me nothing for the service (I had to pay for a part, but that is fair). My issue is with my Heating System warranty - and honestly, the problem arose from me not reading the correct paragraph of fine print. I had read on their website that if a unit was deemed non-repairable, they would contribute up to the yearly repair benefit to the replacement. This turns out not to be true. That is true in their appliance policy, but not in the heating policy.

HomeServe is the best. An excellent technician came and found that the furnace was fine, it just blew a fuse. He replaced it and I have heat! I appreciate his expertise and his honesty. The previous day I had called a local plumber who charged me $85 for a service call fee + $375 for "diagnosing the problem". He said it needed a new electrode and it would cost $1,400 (that's without pricing the part). I thought the service call fee should be part of giving me an estimate and didn't trust him. He left without reassembling the furnace, leaving the metal panels on the floor like a piece of junk. I was very glad to call HomeServe. Kenny was very professional and reliable. He found the circuit breaker had flipped. Then he found the problem and restored my heat in minutes. I would never call anyone else now. Thank you, HomeServe!

After paying months and months of service plan I called HomeServe to repair my AC. They have so many fine Terms and condition. Basically They don't cover anything. Their basic Goal is to sell you new Ac system. Finally I had to hire my own Ac Tech and paid extra to repair my AC. HomeServe did not repair. Please please Never ever get their warranty. They will not cover anything. DO Not Waste time and money. Useless.

After my earlier review which was highly critical of Home Serve’s unsatisfactory response to the failure of my hot water heater, I was proactively contacted by the company and reached a satisfactory resolve of my complaint. I applaud HomeServe for their concern and action which resulted in a goodwill settlement. As a result, I reconsidered my cancellation of the coverage I held with HomeServe. I encourage readers to ensure they are familiar with the specific terms of any warranty contract they become party to.

Beware! Do not join HomeServe utility insurance in Virginia and neighboring states nor use Clean Air technologies out of Richmond, Ava. Homeserve was originally with Dominion Energy. I received excellent service from dominion energy insurance on all of my plans. Homeserve is totally different. Stay away from them. All you have to do is read the most recent reviews to see how dissatisfied the customers are.

On 10/11/2019 I contacted Homeserve in regards to our dryer not working. We have a minor in the home and need to wash and dry clothing as needed. I provided the information requested via email and requested that I receive confirmation that the email was received, and when someone would come to our residence. It has now been two weeks and no one has contacted us or came to our residence. I reached out twice via telephone in an attempt to rectify this issue to no avail. I was last informed by a customer service representative that parts for our dryer were ordered and we would have to wait until the parts came in.

Have been paying HomeServe for several years through our Appalachian Power bill without having any problems with our system. The System went out in September 2019 during a period of severe temperatures and needed repairs quickly. I received a bill for $1,689 of which nothing will be paid by HomeServe; not sure why we are paying for a service or coverage for something that will never be used. Plan to cancel this today and kiss the thousands paid to them goodbye! Don’t get this service, open a savings account and add to it monthly.

Stay far away from HomeServe and or Service Line Warranties of America. I wish I could give them no stars. For 2 months I went thru 3 plumbers trying to get my main sewer line repaired. One plumber was completely lazy, he brought his kid with him on one of his visits. He would schedule my appointments on Thursday or Friday which delayed the process if he needed to return the following week. He would not answer his phone or return phone calls. He did not bring the necessary tools. I was strung along by HomeServe. The plumbers would tell me one thing and then Home Serve will say a completely different thing. It’s now obvious that HomeServe did not want to pay for the expensive repair. This company is very incompetent and do not honor their word. For 2 months I could not use my washing machine, wash dishes, bathe or take long hot showers and I had sewage backed up in my basement. I finally ended up paying $9,350.00 for the repair myself.

I have exterior water line coverage and had to use it after realizing there was a bad leak outside. I called Homeserve and someone was out the next morning to assess the issue. As soon as 811 marked the ground for digging (which took a week) the plumbers were back the next business day. Initially Homeserve was told I would owe $550 but when I told the rep no way did the plumbers need to do inside work they called the plumbers for me and cleared up the issue. Homeserve called back to confirm no out of pocket costs and told me I was good to go. The plumbers replaced my entire line that day and now we are all back to working order without one dollar out of pocket cost.

In August 2018, I signed up a service contract for a year for $210, heating only. In august 2019 they sent me a renewal to sign. Since I did not use them or needed any service before, I decided not to renew the contract. However, since the company had on file my credit card account, they decided to help themselves renewing the contract with a 50% increase without my authorization. This is unacceptable and it turned me off. I called my Capital One credit card to dispute.

I have a service contract which includes my hot water heater. My Hot water heater was not working. I called HomeServe and the earliest emergency appointment they would proved was 4 days later. With two young children that is unacceptable. I had to pay an outside company to come and fix the problem that same day I called to report the issue. Totally unacceptable and I will not be renewing my service contract with HomeServe. They also said I was not eligible for reimbursement. Better off going with a private company.

We had a water line policy with HomeServe for 4 years, in Sept this year 2019, had a leak. Called for service 6 to 8 times over the next 3 three days. No one ever showed-up to fix the problem. I had it repaired on the 4th day at my expense! Again called HomeServe to ask for refund, they refused. NEVER AGAIN would I buy a policy from them!!!

Coe Electric, Dan Coe Owner- was dispatched to my residence after a tornado came through South Charleston, WV. Causing significant damage to our power lines & our aeration system because the power pole fell on top of it. My power pole was broken, all the lines were laying down & aeration system smashed. When they arrived they were quick to assess the damage and get started on the job. It started to pour down rain on these guys and they still worked through it. They put up a brand new power pole & installed the service on our Mobile Home instead of another wood pole in the yard. They ran a new wire electrical line under our MH & grounded it to make sure it was up to code and did this all in the same day. The job was almost completed in the same day but due to the inspector not coming out that night we didn't get power until the next day.

HomeServe USA won't let their repair people show the invoice to the customer. Nor will Homeserve share it. There is only one reason I can think of for doing that in my opinion. My opinion is that Homeserve is padding the invoice so the customer has to pay more of the bill. Very shady and really makes you wonder about the integrity of the repair people that work with this company. Buyer beware I guess.

HomeServe is repair simple issues. Anything major, they have all types exclusions. My burner burned out in my furnace and they said it was not covered, after the technician was under the impression that they would repair it. Their heating unit coverage is not cheap. I could have purchased my own unit if I kept my money in my pocket. Please save your money. They will only pay for minor repairs. Well less than what you pay monthly. Buyer beware. Fraudulent company.

I kept getting letters saying that I had not purchased my plan yet. Then I got another and another and another. The last one came and basically told me if they damaged anything outside my property while they were doing work I would be held responsible for. That was intimidating to say the least. We are both seniors but we are not going to lay down and take that kind of thing. We did contact our water authority. They just said to stop the letters to contact HomeServe we have done that. Also asked them if they were aware of their shady letters and they said they do not mail them out. So someone is playing kickback there. Time to go to a city council meeting.

My tenant experienced the sudden onset of sewage backup in my older Florida home. I called HomeServe and they sent a representative out four hours from the call. He worked on the issue that night and resolved the problem. My tenant, who is a supervising AC repairman, was very impressed with the HomeServe technician's responsiveness and effectiveness. I'm completely satisfied and the policy was well worth the nominal cost.

I received my 17th "final notice". Their mailings are purposely made to appear to come from the utility companies and they are not affiliated with them at all, very dishonest scammer tactics. I ignored the 1st "final notice" because I researched them and found very poor reviews. Now I just mail them back their "No postage necessary" envelopes empty. Might as well use their money to support the post office.

While I was driving to work this Friday, my wife called me and said she noticed the hot water tank was developing a small leak. Since the tank was almost 20 years old, I suggested that she call HomeServe since we have had warranty services through them. The experience was great. They arranged to have a plumber come to our home the next morning and install a new hot water tank. The insurance company paid the plumber $700 for a 40 gallon tank with a standard 6 year warranty. There is no deductible. Newer codes for hot water tanks require "expansion tanks" which I was aware of before the install. I also knew in reading the contract that this portion of the install (expansion tank) would not be covered by HomeServe, so I had to pay $165. It was well worth the cost for a new hot water tank that works great. Thanks HomeServe.

Our water pipe broke at 7:30 pm on a Saturday night. I called HomeServe since we have insurance with them. Rachel could not have been more helpful. She went above and beyond trying to reach a plumber and getting repairs authorized so we could have water in the house.

Have had their interior and exterior plumbing policies for at least 10 years. Recently noticed sewage pipe in basement was leaking, not water, but some oozing looking brown crystallized crud along the seam of the pipe. Called for service. Tech came out and was very pleasant...the only reason they should receive 1 star! Bottom line, the sewer pipe isn't leaking water, so it's not technically leaking. Pipe is 64 years old, original to the house. It's obviously going to fail soon and when I have a basement full of sewage, I suppose then they'll replace the pipe. BUT policy wouldn't cover cost of clean up or damages to sewage filled basement, only the pipe. READ YOUR POLICY people. Their service is worthless!

I called HomeServe yesterday to check air conditioning at my home because it appeared air was not cold enough.. When they came they asked to see electric box and then went to back yard where unit is located and then I heard grinding in my walls and in home loud very loud and rubber sweet smell, I said to myself what the hell is going on. The tech came in. Said will check coils and then told me compressor is fried. I then called HomeServe to report what happened and this morning a supervisor Chris called ** and he told me that in June the tech came and said they hotwired my compressor so it would work and needed to be replaced. I told the supervisor that if this was the case they would give me written notice. He now tells me it will cost me 5400 to fix. Please these people are so horrible and created the highest risk of electrical fire.

I was let on about this company, they are crooks and liars. After 9 years of paying insurance, I call for work on my sewer line. Tell me only clean line. Well my line has collapsed in part of my yard. Had 2 other company tell me only thing to do is a limner, which I have a new driveway and can't do the digging. So HomeServe USA told me they can't pay for installation for that. They are crooks and liars. Kathi.

I received a Service Renewal Notice from "Service Line Warranties of America" on June 10, 2019 and called Customer Service #: 1 844-870-9818 on June 17, 2019 to cancel this service. After a long conversation with a customer representative, I finally able to cancel the sewer line service coverage for my rental house in Lovelock, NV effective 7/1/2019. And I received a reference number: **. The lady representative assured me that my account with the sewer line warranties company was cancelled effective 7/1/19. However, I was very surprised to see my credit card being charged $88.00 from HomeServe USA today, 7/9/19. I do not understand why this is happening. If I did not check my card transactions, this company will be taking $$ from my credit card even though my account with the company being closed and canceled.

I was charged $878.00 ($439.00 each) for a Premiere Heating Service Contact on two units in my home for the 2019-2020 heating season. After looking online I see the rate for my town is quoted as $618.00 or $309.00 each. I was overcharged $260.00 for the two units. After speaking with customer service I was told the rate online was a promotional rate however they could not tell me where its states that it is a promotional rate for new customers. It does not exist anywhere or in any fine print. Also if this was true there is nothing telling a new customer they are receiving a special rate and to expect a large increase in year two. I was given a $100.00 credit. I am still out $130.00 with no resolution. The zip code for the above rates online is 02382 on 6/19/19. The website is not currently legal as it stands today. The company admits it is not stated this is a special rate yet refuses to honor the rate for a 10 year+ existing customer.

I see a lot of negative reviews but I had the exact opposite experience with them!! I had a sewer line collapse. They immediately sent a plumber to snake/camera/replace!! I would highly recommend them. Steve **

As a client of HomeServe USA for several years, I have had to call upon them to open a claim for plumbing issues. In each of the prior work orders, I was given a copy of the invoice detailing work done as well as the associated cost. Most recently, when I asked the vendor that completed the work I was told they do not show the cost to the customer and I would have to ask HomeServe USA.

My drains in kitchen backed up - including the washer drain on Saturday. I called and although they couldn't get anyone out till Monday - I kept an open mind even after I read all the negative comments. The plumber they sent was very professional and I was very pleased with the repair as well as Home Serve's handling of my call. I will continue with my coverage with them through Dominion Power. Thank you Home Serve for saving me the huge plumbing bill I would have had!!

This company is very bad. I've had a service contract with them for several years. My HVAC system was new, so I didn't need much service, at first. I did notice a few concerning things during the yearly maintenance, that was included as part of the service contract, but I foolishly continued to maintain the service contract, nonetheless. Later on, when I had trouble with my A/C system, I realized that I made a big mistake by continuing to use them for HVAC service. Certainly, some of the service technicians are qualified. However, some others are grossly incompetent. Still, others were very ill tempered. One even showed up smelling of alcohol. The customer service is often impolite, even rude. To add insult to injury, I found them to be highly dishonest. The service contract price is very competitive, but the service contract is effectively useless. I cannot recommend this company, in any respect.

My central AC died after 14 years. Now, I understand I shouldn't expect it to last much longer, but I would have appreciated a "heads up" last year and the year before to let me know it was starting to go. The unit was originally put in by LILCO, and the maintenance contract was outsourced to HomeServe some years later. Every year in March I faithfully called HomeServe for a maintenance check (and paid them $363 annually!) The technician was usually in and out in about 20 minutes and would tell me "You're all set". I believed him.

My elderly parents have been paying for their hot water insurance (and five other types of insurance) for years with this company. When the hot water heater went out, it took more than a week to get someone to come out and look at it. When they did come out, they told them the heater would need a new burner. The problem seemed to be in the igniter, but they told them that the parts were now connected because the water heater was "too new."

Originally, I signed up for appliance coverage from a mail campaign from Florida Power & Light. I assumed that FPL would have vetted HomeServe thoroughly before offering HomeServe to customers. I had coverage for less than one year before my washing machine required repairs. After an initial call to establish a work order, I was told that I'd receive a call back from a repair contractor by noon the following business day. No one ever called back.

Bad experience with this scam company. Be aware. This company it doesn't cover what it says. First we got a back up issues on our sewer pipe. We called and they says "someone will contacting you in 2 to 4 hours". After 6 days someone shows up, after our many calls of course. Ok now, they will fix it or they might fix the problem but you need to still have the sewer pipe totally clogged for days, otherwise they won't fix it. Also if you don't have access clean out inside your home they can't do anything either. Imagine to have your home for 6 days with smell of **, and nobody comes to fix it.

We purchased warranty for our furnace. Sent people out 5 or 6 times leading us to believe it would be fixed. Each time was different story, different part, blah blah blah. Last time they said it was water in our furnace, we needed a new one. HELLO, our furnace is outside!!! Called the guy who installed it, which is retired, he looked at it and in 10 minutes knew what was wrong. Ordered part, installed and has been running for 2 months now. We had been without a furnace from the last part of Oct. 2018, till Feb of 2019. Used our gas fireplace all winter till we got carbon monoxide poisoning!!! All we are trying to get is reimbursed for the part which is $350. TOTAL JOKE!!!

My mom brought a hot water heater replacement warranty from HomeServe and when it needed to be replaced they had a plumber removed it and didn’t replaced until a month later after numerous calls on status and why out of pocket costs beyond insurance coverage benefit was $1,050. My mom is 83 yrs and has dementia. During my calls to follow up discovery they decreased their benefit coverage from maximum amount of $850 on Friday, March 29, 2019 to $800 on April 2, 2019, and then to only $500 on April 3, 2019. Who reduces the benefit amount daily? Never heard of such games. Stay away from this company. The plumber finally installed heater for the original out of pocket quote of $1,050 and claimed to have eaten the difference.

I purchased the outside electrical lines coverage with HomeServe thru my Appalachian Power service. I had the coverage for about 6 months when I called HomeServe to look at my outside line which enters my house, since the wrapping on the lines had deteriorated and was exposing the inner wires. Two different HomeServe electricians came to my house, first asking to look at my inside breaker box. This box was installed about 10 years ago when the house was remodeled. Both men stated the box would have to be replaced and moved, other wiring would need replaced (inside) along with a list of other changes. This would cost a lot of money that I don't have. I declined their suggestions for this expensive work. Neither of these electricians seemed that interested in addressing the issue of my outside line. I cancelled my contract with HomeServe.

Updated on 04/02/2019: I wrote a review on HomeServe last week and the company responded to me saying to email them at customeradvocacy.com to resolve issue. I emailed them and got a response "Address not found or is unable to receive mail." They are purely a scam company.

Updated on 03/24/2019: Minus 1 star-- Follow up on my recent review: After calling HomeServe again, recorded the conversation to them having informed them we were recording it, as suggested by my attorney son-in-law and low and behold a service person appeared an hour later and attempted to fix the blocked line of the sewer as the service contract stated they would do-- but no luck. The plumbing company owner came and said the problem was due to the town sewer line so husband called the town. They sent a company who blocked out over 4 blocks and worked all night cleaning main lines-- no help, sewer still very high in our home.

Ok so like many customers I too have had a really bad experience with this company. Let me start by saying this company is the biggest scam company you will find. I sold my parents house about 1year and half ago and did not know that they had purchase a plan with HomeServe and neither did they somehow they must've signed some kind of paper cause I know my parents don't know how to use computers. At any rate I'm in control of their finances now so I check their account make sure rogue companies like this one don't take money out. I found they had a policy that was taking money monthly out of their account so I called and spoke to a very nice lady that said she would cancel my policy and refund the last month's amount, I said thanks.

If you want to have an idea how this company works just look at the reviews... They only respond to the very few people that gives them a five stars and ignore totally everyone with a legitimate concern. You pay for emergency service. You call them. When the weather drop to 20 degree they tell they’ll get someone in within 24 hours. The lady I spoke to advise me to go get some electric heater and she’ll see if she can find someone, three hours later another one promise to send someone by 10:30 at night, at 11:30 a man just told me they could find anyone to come fix the heat. What is the point of paying for an emergency service. That is so frustrating especially when you have 3 children in the house. I wish I could give them a zero star. My reference# on the calls is **.

When a repair man cannot finish the job because he does not have all the parts that he needs, and they charge you an additional service fee (165.00) to come back and finish the job, I figured they can't make money by expanding their client base (because they suck) so they charge every time they come out to repair the same problem. Used HomeServe years ago, when they took pride in their company, and had some integrity. Now, they just plain suck. Do your homework, and stay away.

My water heater had water on the top of it. I called and someone came to look at it and said it needed replacing. Within 48 hours it was totally replaced with no problem. I could not have been more pleased!

I have had HomeServe protect me for both my heating and air conditioning systems for many years now. John came today and was so professional, like so many of the repair people from HomeServe. John always goes that extra mile. He was great - he came within the repair appointment window, he fixed the thermocoupler issue with my boiler, and he waited to make sure that the system came back up fully. Those extra few minutes waiting to make sure that everything was truly working well makes all the difference. It shows his concern. The cold weather has been so dangerous lately, so it made me feel confident that we would be safe. I recommend every home owner should take out their heating and AC maintenance contracts. I know I can count on HomeServe.

Fearing a problem with my 65 year old boiler I enrolled in their heating plan. I was not disappointed by the ease of scheduling a date of service (same day) and the repairman arrived on time. He easily diagnosed the problem and miraculously the parts were found! He arrived the next day and now the boiler is humming again. I am completely pleased with HomeServe and their technicians. Thank you again!

I have been with this company since 2016. The very first time we called for service the contractor plumbers they sent gave us a hard time. The company resolved that issue. However today 1/23/19 I received a letter stating I did not have any coverage, which I did since it was for a year, I renewed on 6/28/18. I called and gave them the service plan # and they said I didn't have that plan, that it was the water line plan. I know what I signed up for, kept the email as proof. I called back to speak to someone else hoping they would cooperate, of course not. This person said the contractor plumbers reported my sewer line as broken and we were not eligible for coverage. They never called or sent a letter stating that. I had been paying monthly until last year when I chose to pay for the whole year. This company lies, total rip off and waste of time. Needless to say, I doubt they'll be refunding me the partial refund.

Sewer line blockage and flooded basement. Called HomeServe and was told it would take a couple days for them to get a plumber to the house. RIGHT. Purchase a snake and did it myself. It flooded again and this time, since I knew HomeServe would not get a plumber to unplug the sewer line in a timely manner I called Roto-Rooter. They unplug the sewer line and found that it was being caused by roots entering the sewer line and that the line has separated. I called HomeServe to see if they would cover the replacement of the damaged sewer line. The answer was NO since it was no longer blocked. Would need to wait for it to plug up and flood again, call them, wait for them to show up, and then they might replace the pipe. Was told that normally they would only replace the pipe if the complete pipe caves in. Don't waste your money on this warranty.

I have had this company for 2 years, I've paid every premium on time. This is the second time I've used the repair service, and this is the second time I've had issues. They are as of now, 100% incompetent. They subcontract for everything, which leaves their customers at the mercy of people who aren't getting paid directly. They schedule repairs with a subcontracted warranty company, who then subcontracts out for repair calls. I took off work to wait for 5 hours for someone to come out, only to be stood up. When I called back, I was told nothing could be done, except to reschedule.

Worst experience ever!!! Dozens of calls, more than 20 hours at the phone, lies, excuses, no show ups, ignorance saying dryer was not covered, impossible to talk to a supervisor... 3 weeks later I ended buying a new dryer without ever going to the house to see the problem!

I had been approved for replacement of my outdoor plumbing pipe by the previous company working for SCE&G. The previous plumber lied that the work had been done and got paid (despite me telling them had not been done). Now this new company sent a plumber over (HomeServe/working for Dominion Energy). Both my sink and bath tub were stopped up. This stems from old sewer pipes. The plumber assured me that he would submit a proposal for the work to be done. I called after 2 weeks of not hearing anything. He never submitted paperwork, and his supervisor stated that they would not do pipe replacement because "they are not sure it needs to be done". The first plumber was very certain that the pipe needed to be replaced--my problem will continue until it is replaced!

I was insured for 4 years with them, never an issue (water, plumbing, sewer, water heater, HVAC, more than $50/month). Two weeks ago my heating broke, they send a contractor AFTER 2 DAYS. The contractor said he will need to order a part (the igniter, a very small and cheap part), and he needs 2 days for that. He showed after 9 DAYS, yesterday! He replaced the part, and... Still not working. I called HomeServe, and I sent an email; no reply at all. Then today I called another contractor, I paid $125 and I had the furnace finally fixed. Worst company ever, stay away!

I had a terrible experience with this company. Beware! And, understand what is covered! I purchased a policy for my hot water heater through Florida Power & Light. When my hot water heater began leaking, I contacted HomeServe. They sent out their local provider. Via their provider, HomeServe approved a new hot water heater, but said that I would need to pay the local provider $425 for "pipe modification". A HomeServe representative told me that the local provider was charging them $640 for the water & installation, but that I needed to pay the $425 out of pocket because "pipe modification" was not covered under the plan.

I made an appointment for routine maintenance several weeks in advance. The appointment was for between 8 AM and Noon. At 12:15 no one had arrived so I called and was asked to call back in a half an hour. At 1:00 PM I called back and was referred to a different department. A man named David answered and was unable to contact the technician or give an update. At 1:30 I noticed a small white car outside the house. In the door was a "sorry we missed you" notice. I had been home all day, waiting. The technician was in the little white car. He serviced the furnaces. I don't blame the tech. This was clearly a training issue. Dispatch should have called re: the delay. David should have been able to contact the tech. Why didn't the tech have a phone # to contact me? HomeServe needs to streamline their customer contact procedures.

I made an appointment to have my heating unit serviced for the coming winter several months ago and was given an appointment for 10/23/18 between the hours of 8am to noon. At 1:30 pm the technician had not arrived so I called HomeServe. They told me because they had repairs to take care of they couldn't accommodate me. They rescheduled my appointment for December 4th. So they didn't show up or call to tell me they were not coming and postponed servicing my heater that is covered by my contract with them for 1 1/2 months. Very unprofessional.

We have a contract that covers our heat and air conditioning with HomeServe. In early summer, our air conditioning was not working and they came and said it was not repairable and needed an entirely new system (priced at $19k). We had a second company come and repaired for $295. Fast forward to the fall and we had a 4 hour window for them to come and repair our heat. We are now 90 minutes after the 4 hour window and are told we have at least another 30 minutes before someone arrives.

I purchased a home warranty through Homeserve USA covering several different items in my house, one being the exterior sewage/septic line. My premium was 143.88 a year which I paid every month on time for 6 years. I had an issue with one of my exterior sewage lines breaking away from the main sewage line. This kind of unforeseen incident is exactly why I bought this coverage. I called Homeserve USA to have them come repair the sewage line just to be told that unless I can see sewage water leaking or backing up in the line it is not covered. WOW! What a slap in the face.

The claim was process and approved for a water heater in July 2018. Today is October 15, 2018 and for the 6th or 7th time calling and giving a customer service rep my mailing address, still no check. Was told the matter would be escalated and a supervisor, who was busy at the time of my call, would call the next business day. That didn't happen even though every call they ask to verify my phone number. Today I called and asked to speak to a supervisor. Was told all supervisors were busy and one of them would call me back within three hours. Like that's going to happen. The main problem is there is no way to get past the customer service people to a manager or a department. They seem very nice on the phone and sincere but each call they tell me they see my mailing address. So why does accounts payable keep mailing the check to my physical address. This part of customer service is absolutely horrible.

This is a FOLLOW-UP to a previous complaint. RECAP: $600+ annually for multi "contracts". Inside of toilet tank problem: Kudos! They sent a plumber in half-hour. Great but not worth $600. Before he even got there, HomeServe phone rep stated that the inside of the toilet tank is (also) a fixture & that is not covered, read (section/item) 2 of your contract. Plumber charge $200+ but what could I do. Gave the contracts to an attorney: SO ambiguous that HomeServe has openings to interpret any way they require.

My mother bought into this scam at age 96, she died in July 2017 and HomeServe went into her bank account several months after her death and extracted $304.17 electronically. I have contacted them several times over a three month period and they have not yet returned the money to the estate. I will have to take legal action.

I have had a contract with HomeServe for many years. I was having trouble with drainage. I called HomeServe, who sent out Draingo company. The guy Justin ** came out---shined his phone camera under house and said that there was sewage under there. He then said he would let me know. A short time later HomeServe called hollering that they would not pay 800.00 dollars to remove the sewage. I got my flashlight and looked and no water. A little later Justin ** called and said he had a friend that could remove the sewage {there was none}. He even asked how much money I could come up with? He lied to HomeServe whereas they wouldn't send anyone else out.

I called them on Sept 7th to do the annual winter tune up on my heating system. They said the earliest appointment they can give me is Jan 6th, 2019. I told them that was unacceptable and they agreed. I then asked to speak to a manager and they said no one was available. They took my phone # and said someone would call me back. Much to my surprise--no callback. I then called back to cancel the policy. The CSR asked what the problem was and I told her. She agreed that it was nuts that they wanted to come 4 months later to do a tune up and she checked the schedule. She verified there were no appointments open until Jan. When they did the tune ups they were usually here 10 minutes--so I don't think they were any good anyway. I paid $600 annually for this service--not anymore. I cancelled.

I purchased a boiler maintenance plan from HomeServe and they never have parts in stock. I usually wait 2 to 3 days to have a circular pump replaced. Their technicians are not trained properly. Just yesterday, a technician came to replace the circular pump. He left the pump disconnected and flooded my basement. I woke up to 2 inches of water in the basement. All the items in the basement are ruined; including the floor wall, door bottoms suck up the water. I called HomeServe and all I get is a technician will be there between 12pm & 4pm. No concern about my flooded basement or the damages. They say they will call me back with more info but never did. They need to pay for all the damaged items as well as the repairs. This is the worst company ever!!! Stay away from them.

They should rename their company HomeScam. We are terminating our account with HomeScam. They are incompetent, hire low-bid contractors who don't return service calls, and really don't care about providing any level of customer service. A total waste of money. They left an 88-year-old woman with a sink filled with sewage for over 24 hours and now they tell me it will be another full day before I hear back from anyone? It is Labor Day weekend and this is a health issue. HomeServe will be reported to the Better Business Bureau, I believe it is nothing more than an elaborate SCAM.

This company is the worst company I have ever been associated with. It is sponsored by South Jersey Gas Company. The supplier of gas to my home. Keep in mind you must wait 30 days before the initial maintenance can be scheduled. I certainly understand that policy. I was told I had maintenance on all my equipment with a maintenance program. The call was recorded by them and you had to agree to the plans.

In three months, HomeServe couldn't manage to communicate with us whether our claim (underground pipe repair) was approved or rejected, and each time we called within that time frame, we received a different offputting response, conflicting statements, or just lies. After many intervening calls for a status, we were eventually told our claim was CANCELED. This, with NO NOTICE, and us still believing one representation that approval was still being discussed. I requested a copy of the contract/policy that would advise me of my rights and obligations but it has not yet arrived.

I'm a landlord and use HomeServe a lot and they are fine, occasionally good. But we have a new trend and it's that plumbers are scared of spiders. So now, HomeServe is requiring policyholders to hire a specialized exterminator anytime one of their plumbers is scared of spiders. This is outrageous. Tell the plumbers to wear a special protective suit if they are scared of spiders, don't put the burden on the policyholder - the policyholder has already paid - they pay premiums. The policyholder has already held up their end of the deal. Now HomeServe has to provide a plumber, when the coverage allows. If a plumber is afraid of spiders, that's too bad for the plumber. It should not be a problem that the policyholder is responsible for. How outrageous.

The process of getting my town to issue a permit for a water heater and a boiler required that HomeServe's master plumber coordinate the effort with the building inspector. Throughout this, I had to continually call him or his office to find out the status and effect the inspections. Most of the time my calls went unanswered. It was only after calling customer service on the 844 number was I able to get them to do what I was paying them to do.

My AC went out on 6/1/18. I called back on 6/2 to get an update. I was told they could not find anyone in my area and they had 48 hrs to find someone. I received a call exactly 48 hrs and was told someone would be out next day 6/4. Tech drove 1+hrs to get to my home. Tech came. Replaced one part. Still didn't work. He went outside and found I also needed some circuit board. He said he would call it in and the part would be in next day. It is now 6/12. I have call HomeServe every 2 days for an update. All I am told is part has not arrived yet. (I looked on many sites and I could get any part next day delivery.) Today I called and asked for a supervisor. I was told someone would call me back. 6 hrs later no call back. I think it might be time to go to small claims court to sue this company.

I am on day 5 waiting for a plumber to be sent to fix the leak in my water line to the house. Company says they're trying to find someone to send. I assumed they had contractors lined up who could respond quickly to a plumbing situation. Have called at least 6 times, told politely that they are working on it but no one has called me with updates or offered to reimburse me the cost to have the leak fixed by someone I can find. Big issue is no plumbing companies want to wait to be paid by an insurance company but HomeServe will not cover if the customer provides the plumber. Would never buy more coverage from them. I just hope I don't end up with a sinkhole from this leak.

Have had this policy for three years, never had a claim. Discovered a water line leak this past week. Called HomeServe. They sent a plumber out the same day. He dug up the line near where I'd seen a seep, found the leak. Couldn't repair it that night (needed materials not normally carried on his truck), but said he'd be back next day. We were without water overnight. Plumber appeared next day as promised and fixed the leak promptly (and, it appears, permanently). This one repair paid for, probably, 5-6 years of premiums.

When Dominion changed over to HomeServe there was no distribution of policy changes. They just took our money and when we needed them, refused to cover. They are also giving my daughter the runaround in Charlottesville because her renter (who has the Dominion account) bought the AC policy and now they will not honor it for the renter!!! I believe they seek ways NOT to make good on their policies! Can I give them ZERO stars???

Appliance warranty companies are risky as it is, since they lead you to believe your AC or furnace are "safe" but they only cover specific items. HomeServe (aka Home Emergency Insurance Solutions), however, is a cut below the others. For one, their mailers look like official utility-sponsored endorsements, misleading residents - like my 82 year old step-father - into thinking the company is working with the city. Worse still, when my step-father's old AC unit died, the HomeServe repairman told me the problem was not covered (surprise) and - get this - that even if the part was covered he could not replace it since they don't make them anymore. So HomeServe sold the old man a policy that they never intended to honor! And good luck getting anywhere with their customer service department. The "supervisors" were all polite, but did not return my calls and finally just told me no one "upstairs" will address the complaint. Wow.

The way they advertise made me feel safe. I have not called them once for a repair and it was covered, but a stopped up sink. The Valve inside my wall failed and they said this is a fixture. The first line in the coverage says valve coverage. They only cover $4.00 cut off valve. This is good to have until you have a problem. I have 5 plans with them. I would not recommend this to another person. This company promotes well, but they have a fine line for anything and the repair people know it. I read a lot of reviews and thought people were not reading the coverage. Not the case. Plumbing and Electrical you need to read carefully. Your husband can do what they cover.

I had a toilet stoppage issue. When I first contacted HomeServe about my issue, they ask me if I had a washer and if so was it also backing up. When I told them that it was not they diagnosed my problem over the phone without ever bothering to send out a professional to physically diagnose the problem. At that time I was told that I was not covered because the issue was inside and I was covered for the outside. I was also told that I should have gotten inside coverage. (Where have you heard that before). Their contract is so simple that it would be hard for anyone not to understand it. My contract simply says Sewer Septic line Plus, it does not specify outside or inside service. I do not believe that this company had any intention of honoring this contract but only to get money for as long as they could.

I have been a customer with HomeServe for the past five years, I have never used their service until six weeks ago. I called to notify them that my hot water tank had a leak. I waited three days with no contact information, I called a local plumbing company here in Payson to get the leak fix. The problem was a shut off valve on the tank not working. The repair work cost $ 197.00, I send in my invoice to HomeServe six weeks ago. I called this morning and was given the runaround with five different people.

Called HomeServe. They sent a tech from MANY MILES away - and according to him, he could only diagnose the problem BEFORE attempting to repair my electrical problem. One day when I entered my home office I flipped on the light switch and all the lights went out after I heard a receptacle blow. I looked at the circuit box and a breaker had turned off. I turned it back on, but it blew again. I turned off the switch and turned the breaker back on and it didn't blow them. I replaced the receptacle with a brand new one, but when I turned the switch on the breaker blew again.

Inside sewer line repair - Shame on UCLA Alumni Association for getting us connected to this company. First repair went fine. After that, the company's business plan seems to be to find any possible reason a repair is not covered. They are very creative, giving lots of reasons. Repair people collude with firm.

Called Friday evening to place a service call on my furnace. The service co. called me a while later and said they would be at my house on Monday, the temp was 15 degrees. Called to complain to a supervisor and 20 minutes later was told nothing could be done any sooner. We will be without heat for 2 1/2 days. Totally unacceptable. Told them, "I hope when I call AAA if I end up in a ditch, I hope they don't leave me in the ditch for 2 1/2 days."

NO HEAT. Called for tech to come to residence to view problem with forced hot air furnace system at 7:30pm Saturday 1/13. Tech comes to house as scheduled on Sunday 3pm and states a part needs to be ordered (main valve controller). STILL NO HEAT. No word from call center or manager as to when part is to arrive and be installed on Monday. Stated they do not know when part will be in. STILL NO HEAT. My son went down to check model number of Honeywell part and call FW Webb 5 minutes from my house... they had the part with 5 in stock plus mentioned to my son HOMESERVE has an account with them. We purchased out of pocket 280$. HOMESERVE contacts me Wednesday am via EMAIL they have part... 4 days later??? MY recommendation FIND A REAL SERVICE COMPANY... NO EXCUSE FOR 4 DAYS NOT HEARING FROM THEM.

I need to file a complaint. My parents called last night when the furnace went out and they said they would send someone today between 9&10. No one came. We called this morning and they were nasty with us both. Still can't find no one and it's 11 degrees outside and 47 degrees in their house. Both are elderly and have health issues. My dad is 66 and a veteran. They should of not been treated this way. They had to get a outside help to get the furnace fixed. This is wrong how my parents were treated.

I called HomeServe Sat at 11:30 pm. I have no heat, I was told by Ivan no one can come for repair until sometime on Monday, this is not what I was told about service when I signed up, Ivan said nothing he can do.

I have paid into HomeServe for over 5 years... well over 7,000.00. They left me go without water for over 2 weeks and without heat in sub zero temps for a week. Sent a guy in a jeep with a screwdriver to fix a blower that would not stop blowing cold air and when he left it started up again. Still no water due to a leak. Sending a guy 2 hours away who is rude on the phone. DO NOT EVER EVER EVER ENROLL IN HOMESERVE.

HomeServe USA in Louisville, KY patches, patches, patches. Knew there was an obvious major issues that lasted over 9 months. Refused to fix my water line issues correctly causing me to have major out of pocket expenses. Cannot get past call center. Refused to allow me to talk to a supervisor. Local water company pushes this insurance company and even bills premiums on water bills. Both has caused undue stress and expense.

I am in escrow and had a water main leak. I called and first plumber. They sent out Lancelot Plumbing. It was raining and you could tell they really didn't want to get dirty. They said it was HOA issue. So I called HOA. They sent John from All Star Plumbing. He found leak under slab on my side. He charged me 225 for leak detection. I called Home Emergency and they sent them out again. They still stated no leak. So then Stafford And Sons came out. He said HOA issue, 4 days had passed leak still there. I had John with All-Star fix the leak and paid him. I was so frustrated. So many calls. I will say Home Emergency refunded me both the 225 for leak detection and the 1500 to fix leak. I was very happy with them after that. Thank you for keeping your word. You're the best.

Everyone was really nice and friendly. They did their best to help me understand what I had warranty wise. They provided reliable service. It was ok coverage. It didn't really give you much unless you wanted to spend a small fortune. Nothing about it really stood out to me. In my personal opinion the value to cost ratio was poor. You didn't get much for what you paid for. There are other companies that you can get more for the same prices. It definitely wasn't as accessible as other more common knowledge companies. I did find them but had it not been for a recommendation I had no idea who they were.

These people are here to assist you 24/7 and should you need any help just hit the button and a friendly agent will walk you through the entire process. A job well done. They can really handle any of your needs. The coverage they provide are top-notched and you will be amazed. I was totally impressed with this coverage and so will you. Great value that goes a long way. The peace of mind knowing you are secured with your warranties gives me a safe feeling. Great value, great service. The website is open and you need to check out all the things you can have put under warranty. It is a safe and easy way to do it. All in one website. Nothing better than that.

I thought that throughout the entire process I received wonderful customer service. Everyone that I dealt with was nice, polite and professional. They have a wide selection of coverage plans. I found it was very easy to find a plan that suited my needs. The choices that were provided gave me lots to choose from. I would say that for the coverage I received and the price that I paid added up to a very good value. I feel like I was given enough choices to pick just what I needed at a price I could afford. They had enough contact channels that I was able to get in touch with them when and how I wanted to.

Arrived on time. Checked the product problem as I described it. Found out why was wrong and fixed it very quickly. Never spoke to me like I didn't know what I was talking about. Very polite. The product was covered. He retrieved the parts needed. Installed them quickly, efficiently. And they had a extended warranty of 90 days on the new parts. Anything covered is always very valuable. Had it not been covered by them it would have cost nearly 400.00 to fix. I never could have afforded that. They are very accessible. Once you contact them they return your call or email very quickly. You set up an appointment with them, they make your appointment as soon as possible. They always answer any additional questions you might have with no problem.

Very helpful interactions and knowledgeable. Very easy to work with and very satisfied with the company. I have recommended the company to many people who have also have had equally positive experiences. Adequate and comprehensive coverage to protect my property. I am satisfied with the offered coverage and plan to continue doing business with the company in the future. Very competitive rates when compared against other comparable companies that offer the same coverage. I compared the rates and this company gave a better rate, so it gives good value for the benefits provided. This company is easy to contact and seems to be available when needed. I haven't experienced long wait times on the phone and customer service is reachable and seems to also be there with good hours.

Their customer service is outstanding. They handle everything like a professional would do. They have amazing customer service and are very helpful in every way possible. Their coverage is truly amazing and is very helpful and I really like how they go about doing things professionally. Their coverage is a range of everything. It shows everything labeled on rates. The value of their product is truly awesome and is very good. I really like what they do and the value offered is the best. They handle everything like a professional and they take the time to value their customer. They are very, very accessible by any means. They are always there to provide help or anything else you need. They are very accessible in any range, day or night.

I love the customer service for this company mainly because the company has a good reputation in it. It keeps people engage together as a group to make their company better. The coverage of this company is really good because they had made a lot of people save enough time to work on and negotiate on a solution. The value to me is really worth it because I think if you just have the product or if you keep this company with you for a little longer then you'll possibly have every benefits they offer. This is good for company because it helps generate the customers into their establishment to keep on working with their customers to find out what they need and what they want.