HomeServe Reviews

Service has been reasonably prompt over past 10 years.... Been paying 1500/year to cover 2 units in nassau county, NY... Today one unit stopped giving off heat so I called in a service emergency call 5pm saturday (since we expects sub freezing temperatures overnight). Got told no service available until Monday. Not what I expect to hear when reported no heat .... Did notice that company is now owned by a Brookfield asset mgmt co which is alarming and probably explains response to a service call is a high population area>.. Won't be renewing.

Hello, I had a warranty with HomeServe for years. Never used them until my heating unit went out and then I was told that it couldn’t be fixed and I had to buy a new unit so my question was are you paying some there answer was no, so all these years I just have been giving them free money like I was being scammed this whole time. So no, I do not recommend this company!!!

I had a severe issue with my property in Belleview Estates. I have a drop pole on the property that was about to break off at the base. HomeServe staff took my call and filed the claim. A tech arrived the next day, determined what needed to be repaired. Order a pole and new equipment, installed a new pole, and mounted a new meter within the week. I have other HomeServe contracts for more homes and have been pleased with each claim I had to file.

SCAM. Do not use HomeServe, they take your money each month and every time they send a repair person they tell you you are not covered. Do not waste your time and money.

We had HomeServe for awhile paying the annual premiums as the local water & sewage department only cover to a certain point on the property and the homeowner is responsible for the rest. We have seen the Homeserve materials in the local company’s waiting room. We decided to get all the services they provided so we would be protected, that was not the case when we needed them the most. For a couple years now our sewer line portion that we are responsible for and is why we decided to get the insurance needed to be replaced dragged there feet on providing service from a local vendor and when it came time to pay out we were denied. Date of incident: Friday 08/08/25. Called at 10:09pm. Called for service due to a sewer back up in the basement and was told they would reach out to a preferred vendor and have them come out.

It appears whatever claim I file it’s not covered. This last one, I explained clearly and asked if it was covered and I was told yes, in so many words, (I didn’t want someone sent out if it wasn’t covered), The reps are not tech professionals, and make their own decisions. A drain pipe protruding out of the wall of a home that’s connected to the home water line that needs repair should be covered on the in or out water line. I’m ready to cancel.

Picked up a HomeServe policy when I received an offer in the mail 5 or 6 years ago. It covered our outside sewer line and the second policy covered the outside water line. Was disappointed when they cancelled my sewer line coverage a couple of years ago but kept up the water line coverage. Had an issue with the water line this past December. Called in the claim and within 2 weeks had the repair completely taken care of. No out of pocket required. Amazing!

I have a contract for inside, outside water service line. Need emergency service, I have NO WATER for last 3 days. Homeserve contracted out this past sunday; plumber no show, his truck is in the shop. Received email confirmation Messer Plumbing arriving Tuesday 8am to 12pm range.... NO SHOW! Left vm to number in email to call for arrival time at 11:30am... no response until 1pm got text to confirm or refuse, I CONFIRMED. By 2pm no show. Called dispatch. They contacted Messer. Stated they'll call me. It's almost 3:30pm. Still no call from Messer.... It will be dark soon. Homeserve does NOT CONTRACT WITH RELIABLE PLUMBERS EVEN IN AN EMERGENCY SITUATION!!

This is the worst company. I've tried them three different times to see if they improved. They have not. I called three times to get a plumber to come to my home. Homeserve gave me the runaround, so did the plumbers. I had no water in my toilet tank. Homeserve said it was not covered. I asked them, "What am I paying you for." They informed me that the toilet wasn't covered for this particular problem, in fact the toilet wasn't covered at all. They lie to me. I will never ever use them again. This has been a horrible experience for me. Moral of the story is: I called Horizon for their plumbing service and they came out the same day. They informed me that the pipes outside of my house were frozen and that's why I have no water in my toilet tank.

For more than 10 years, I paid monthly premiums for both water and sewer laterals insurance coverage as recommended by Bucks County Water and Sewer. The township requires a video of the sewer lateral to be able to sell a home. The video from my plumber showed a shear in the lateral that required excavation and repair. HomeServe sent out their own plumber whose video did not find any problem. So, as a result there was no insurance coverage. Even though the video showed a shear, their self-serving plumber did not find one. As a result of their refusal to accept the video and the township requirement, I paid $4,000 for the repair to be able to sell my home and the HomeServe insurance was less than worthless.

I had a busted sewer line about 2 years ago, and other than having to wait a few days for them to come and inspect, and then another few days for them to order something to replace, from the time I called the company until the problem was solved in about two weeks, it was inconvenient, but I was completely satisfied, as a neighbor down the street had the same problem and she didn’t have insurance to cover hers and I did, so I ended up saving nearly 4 grand, which made me happy. Three men worked about 4 days and super nice guys and hot days at that, I kept them supplied with water for sure. Very happy they fixed the problem at no charge. I highly recommend HomeServe.

I recently had problems with my furnace. Dale from Home Serve was sent out. Dale has been to my house on several occasions. Me being an older lady, always feel safe with Dale; he is professional, does his job well and always is friendly. I would recommend Home Serve and especially Dale to anyone who needs furnace repairs.

I have had HomeServe for many years and I am totally satisfied with the service. They go above and beyond to accommodate your needs. All of their Techs are very professional and knowledgeable. I highly recommend signing up for their services.

Heater broke down early Sunday morning during Snowstorm. Called Homeserve at 4:30am, was told by representative that the earliest appointment they have was the next day between 12-5 pm! Called a local plumber and he came over a few hours later, started up the heat in no time! Been a customer for Homeserve for the last 20 years, and when I needed them the most, they failed big time!

Coverage of main water line. Claim denied because it froze? Terrible customer service. Snarky and laughingly told me it wasn't covered due to weather-related issues. That would have been nice to know before we purchased this seemingly worthless plan. Sham/Scam.

I don't think that after reporting a problem with my refrigerator/freezer that I should still be waiting for a resolution after 35 days. Besides waiting for 4 days for a repair tech to come to determine what was wrong with my refrigerator, to waiting the maximum amount of time for individual parts to come in, to waiting 3 to 5 business days for the "office" to tell me what they plan to do. Horrible customer service.

I used HomeServe to have a plumbing service come out to look at my sewer line several months after I had issues with it and had to call them prior. And they sent someone that had a camera and was able to explain to me what was going on which was great and it was quickly handled. Unfortunately my water ended up getting shut off while I was at work because there was a break in the water line by the meter, so I called home serve because I also had purchased that coverage and it is now been 24 hours and I called to check in and was told they were trying to find a company that works in my area.

From dealing with them on behalf if a family member. Beware their billing practices. You may not get a bill. You may not get notice your policy is bring cancelled if, for example, the credit card on file expired. They may not contact you to update the payment method. They might not let you know your policy is lapsing. They might not tell you you have no more coverage. You won’t know you need to replace that coverage. You’ll find out when you try to file a claim. Exactly the case with my family member’s coverage.

I contacted HomeServe for an electrical issue. They contacted an electrician for an evaluation. So far, so good. The electrician came to my house, took a few pictures and said he would get back to me. He called a few days later and said HomeServe would not cover the work because "it was a third-party issue." He later sent me an estimate for the work I requested that was over $700.00. I waited to hear from HomeServe to confirm/explain their decision. No call or letter so I called HomeServe. The representative told me the electrician repaired one out of three outlets that needed replaced. This was news to me as the electrician did not perform any work at all. HomeServe offered to have a different provider contact me for a second opinion and would investigate the issue. I told HomeServe not to pay a dime to the first electrician as no work was performed. Waiting to see what happens next.

Worst company ever. This company is run by uneducated scripted call center human robots. They refer/outsource your home insured problems to low level contractors. The contractors have no quality assurance programs to ensure repairs are completed SAFELY AND CORRECTLY! HomeServe takes no ownership towards this unsafe and low quality outsourcing. They do provide customer employees with scripted responses including lies and deceit.

Should be zero star. I have HomeServe interior plumbing for 4 years. The problem came up in my shower. Water leaking in hot and cold water faucet. They won't cover. They only cover the pipe carrying fresh water, PATHETIC! Save your money people.

We are dealing with an active sewage emergency that our insurance company has failed to treat as urgent. It started with a strong sewage smell coming from our basement. We called a plumber who attempted to snake the line, but the snake broke inside the pipe. A second plumber had to come out to retrieve the broken snake. Both plumbers said they found no clogs. The city also came out and confirmed there were no clogs in the main line. Despite this, the sewage smell continued. Another plumber confirmed there was clearly an issue even if no clog was visible.

If I could leave, no stars, I would. All they do is send somebody to see the problem and they don't fix nothing and it's always one person coming with a van and no tools. This is a scam. If I can give them less than a star I would.

Poor Service. I called for repair and was told I would have to wait for a call back in up to 24 hours. 37 hours later, I still had no call back. I called them again, and they showed absolutely no concern. They told me I would have to wait up to ANOTHER 24 hours because no one had "picked up" my repair. I canceled my account. It will be interesting to see if I ever get my refund.

Slow, slow, service. Tried to withhold payment until I went through the State Attorney General's Office. Took more than a full month to resolve a simple washing machine claim. Arbitrarily reduced the claim amount. If you are unfortunate enough to have a pending or future claim with HomeServe, make sure you tell them to preserve any and all recorded calls, emails, and internal correspondence on your claim. You will be happy you did.

They are not helpful at all. I have called 5 times in the last month for a copy of my contract, and nothing. Four reps said the would email it, nothing, one even said he would email it and send a copy. That was in December. Still nothing. The girl today told me over 10 times how much I was paying for my water line. My question was can you email me a copy of my contract, not the price of the waterline!

You pay HomeServe for years on Appliance Coverage, and when it's time to have repairs made, you encounter one excuse after another for why the issue is not covered. But their response is that it's not an excuse, it's the policy. Additionally, they want to charge you a $25 deductible per appliance, even if it's a single call for both. Every excuse is so ambiguous that they don't understand and can't explain what they mean. The Appliance Coverage is inadequate and not worth the hassle of arguing with Customer Service. They will find an excuse not to cover your appliance, so you waste your money. They don't understand their own T&C, and they all work from Home. You are better off establishing a relationship with a local appliance dealer to handle your repairs, might cost more, but save you the heartburn of dealing with HomeServe. They are terrible.

Horrific experience, sewer line backed up. Called and it took about 4 hours to get call back that NO contractors took the job- Granted it was a Saturday afternoon, but it took four (4) days to get get an answer after my wife called back on Wednesday and they stated they were out- Ummm no one was home (we work). Called back to HomeServe Sunday and they stated on (answering service) it was outside their business hours. (I thought they were an emergency service.)

In December 2025 the water line from the main to my home broke and flooded our front yard. I have used HomeServe previously and been pleased but not this time. I reached the company and was referred to a local plumbing company on about December 20th. They offered an appointment with a technician on December 30th. I made it clear to the phone contact person that we needed urgent work because I had turned off the water supply from the street to the house and without any water the house was uninhabitable. This didn’t get through to the phone rep. Rather than stay in a hotel for two weeks or more, my wife and I contacted a local plumber who repaired the line the next day. Two days later we were able to return home. I paid the plumber myself.

HomeServe owes me 850.00 for sending out 2 techs who did not know what they were doing. They broke my water pipes and took off. Left me stranded without any water at all. I'm asking for a refund of 850.00 to put towards the 3000.00 it now is going to cost to rectify their mistake! No other option but file a case in court.

After paying for a HomeServe contract for heating and cooling for years, we finally needed to use it when our gas furnace quit on us on 12/26/25. They sent someone here on 12/27/25 who told us we needed a part and would put a rush on the order. We called on 12/29 to get the status of the order and were told it would be in the next day. Called the next day (12/30) and were told that it would be in on 12/31. Called 12/31 and were told the part didn't come in.

I had HomeServe coverage for everything they offered for several years. Last fall my furnace failed. I called HomeServeUSA and opened a service ticket. They said they would contact a service tech and have them contact me. A week or so later I received a e-mail that said "we are working real hard to resolve the issue with my furnace". A week later I called them and the person on the phone said "they are working real hard" to help me, I said ok thank you. A few days later I received another e-mail saying again "were working real hard to fix the issue". I called them again and the person I talked to suggested that I could find a company for my repairs then send them the bill. This all took approximately two months. Realizing I was not going to get the service I paid for I canceled all everything I was paying for through Homeserve.

The first person I spoke with said they would cover the shower valve. I looked up the plumber that they were referring and the reviews were very low and scary. I called back to see if that had a better plumber so the second person I spoke with put in an order for a different plumber but then said the valve wasn't covered. It's not right. If someone from your company says it's covered you need to cover it mistake or not. I am calling California Water to inform them of this bad practices.

I'm writing this review to warn other property owners about the catastrophic failures I've experienced with HomeServe over the past two years. What was supposed to provide peace of mind has instead cost me over $15,000 in damages and left my tenants in dangerous, frigid conditions. ## Year One: The $15,000+ Disaster. Last year, I filed a claim for a malfunctioning furnace at one of my rental properties. HomeServe dispatched a technician who failed to properly repair the unit. The result? The furnace stopped working entirely. The house temperature plummeted, pipes froze, and burst—flooding the property and causing catastrophic damage.

I have the tech plan and cracked my iPhone screen. I was promised a $300 reimbursement and it’s way over a month and I still haven’t received my reimbursement yet. They keep telling me someone will call me back, but nobody does! I want my reimbursement that is owed to me!

We have been HomeServe customers for our heating system for many years. We have had good luck with the technicians who have come on service calls. However their scheduling of a service call is horrible. We called for a heat outage at our home on late Friday afternoon. The customer service scheduler told us they could not schedule a technician until next Monday. 2 1/2 days. The temperature was 17 degrees on Friday and the weekend forecasted for the teens with snow. We are gold status HomeServe customers and they did nothing. We had to call a plumber to come and repair our heat so our pipes would not freeze up! We are canceling our contract with HomeServe.

I have been without heat for 2 days. I am an elderly senior and called Homeserv for heating service. The tech said he couldn't fix the problem, that he needed a part but "store is closed". It was on a Friday at 2pm. It's now Saturday and he said he will be back? He couldn't get a part on a business day but yet he said he will be back Saturday? The company is Omcor LLC in Pittsburgh. It's only going to get colder today/tonight and I have pets. I cannot afford a hotel. Don't waste your money on this insurance. They send questionable repair services that left me in a serious hypothermia state, which I will seek legal advice for.

Beware of this Company. Rates will increase without your consent. Customer service is one of the worst to deal with. They must hire anyone who cannot spell their own names. Every time you call you have to deal with a new person. You have to constantly tell them your problem every time you call instead of them taking notes to apply to your most recent calls. You cannot talk to a manager when asked. Stay away from this company.!

I had to initiate a claim with my indoor plumbing insurance. I had a leak that needed taken care of. They referred a contractor and within an hour I received a call to schedule the appointment. They were able to get me scheduled in three days. The plumber and his apprentice arrived and promptly got to work. He listened to me when I stated what was happening. Said, "Let’s go take a look." Confirmed there was definitely an issue. Fixed it and were leaving. Needless to say I had the biggest smile on my face. I lost around $350. Because of this leak. I’m single and now on SSD.

This is horrible service. My furnace has been out since Monday. It's now Friday and I am being told it will be another 24 hrs that I have to wait and see if my part will even be approved. The tech guy that has been out has been great. He has been trying everything to get the furnace to work. I live in MN people! What do you mean another 24 hrs! I will not be paying this extra money a month if you won't even help when it's 0 degrees outside.

Called first time after more than two years with them. I suspect leak on my gas line. HomeServe want to make sure this is an Operational Gas issue and asked me to call the Gas Company or some other contractor to get that details if that is an Operational Issue or regular wear and tear. If I have to do all these then I don't think I need this service which is all on air. I just got this service cancelled.

This company puts customers on autorenewal and when you sell your home. I noticed that I have been paying for coverage on a home I haven't owned for 2 years. While I was pretty upset, the agents were very friendly, understanding, and helpful. I'm giving them 4-stars instead of 5 because they should reach out to their customers when they get a notice of the home selling, and ask if the customer wants to cancel the plan. They know when you buy a home - this is how they recruit new customers. So they also know when you sell the home. They should be more transparent and proactive in terms of account management. I never had to file a claim so I can only comment on their autorenewal policy and friendly customer service. They resolved my issue and credited my account.

Terrible in an emergency. In Queens NY in Dec 2025, it is impossible to get an appointment for service for the rest of the winter. So you'll have to pay for service from another source if you have a time sensitive issue. You are basically paying for an annual check and light cleaning.

I have been a HomeServe member for several years. When I needed service, the CSRs were very professional, knowledgeable and courteous. My payments were made via auto draft. I lost my debit card sometime this weekend and canceled and replaced it. There were 2 pending Home Serve charges. I called customer service and gave them the new card number. The pending charges I saw Tuesday were processed. This morning I saw 2 additional pending charges. I called to ask why. I was told that account was in arrears. That is not true. I checked my bank statements. I checked my account this evening and there are 4 pending charges instead of 2! I only had 3 coverage plans!. I called and cancelled my coverages and requested a refund. Home Serve no longer provides high quality service. Avoid them at all costs! If someone knows the corporate number, please share.

I would never use a company that is illiterate. The commercial using ain’t makes me cringe. I the company can’t use correct language then they have technicians that are not qualified to do the job. I can’t trust them.

We had a refrigerator stop working due to a failed compressor, which was diagnosed by the technician that HomeServe sent. He stated that the part was unavailable and recommended replacing the entire unit and submit for reimbursement. Based on that advice, we purchased a new refrigerator. Now we’re being told that reimbursement doesn’t apply because the issue was the compressor. That makes no sense—what else would cause a refrigerator to stop working? A broken ice maker? This experience has been incredibly frustrating and misleading.

We had a local home warranty company, ABC, since 2012, until they were bought out by IGS. We had no problems with them of any kind. We recently made a local move and called to transfer our plan to the new address. Turns out that HomeServe has taken over. And that's when the problems began. They charged our monthly invoice to our credit card, not once, but three times. The customer service reps are useless. I don't know if they're playing dumb, or they are actually dumb. My blood pressure is through the roof.

This company is a fraud, whatever your claim is, they will tell you it is not covered. Even claim that are previously covered get denied. And cust service will not listen to what you have to say but will keep telling you it is not covered.

Everything we’ve called them out for (services) they have denied and spring on us that they do not cover it. Why are we paying them? We are just wasting money and throwing our money away on monthly premiums. We could never recommend them!

I had a hot water heater installed under a Homeserve warranty. Not only was I charged a considerable amount over what the installer said was covered by H.S., they never got a permit for the installation, which is illegal in my city!!! I had to get the permit, pay for it out of my pocket and go through visits with the inspector only to find the installer did something incorrectly!!! When I called H.S. For reimbursement of these expenses, they REFUSED!

I have been with them for a while. This year they flipped 2 of my contracts from monthly payments to annual and wiped out my checking account on November 4. I contacted them (many times) to get my money back and all they tell me is that 7-10 business days I get it back when it was their mistake. Seriously? I am overdrawn, can't pay my other bills and now my credit score went down. Customer service = 0. Go to your local HVAC for a cleaning and annual check up - it costs about $450. And this is what this insurance company does anyway - subcontracts to local businesses.

Don’t waste your time, they want you to stay home all day waiting for the technician. God help you if you are not home when he calls you, they do not wait 10 minutes. They cancel and you have to wait 3 months again for the next appointment. They do not help you at all and have customer service that’s for the garbage. Not helpful at alll!!!!! Save your time and money and go elsewhere. They are not worth it.

You only paid 10% of our claim after making us configure our invoice to your specifications. Then you had the nerve to call us about renewing or membership with you. You will never get our business again.

Just wonderful service from start to finish. Airgenix repaired our air unit and we’re awesome, these are who Homeserve sent! I can not say enough good about home serve and airgenix!!! Something goes wrong with your home, homeserve, lessens the stress and burden.

I have had HS for 12 years. Pay faithfully. Many denials for coverage due to if it is outside or inside. Had hot water heater replaced, over 2,296, HomeServe paid 1,200, (the yearly amount allowed), however, the total amount seemed high to me. Two years later water heater leaked because of high pressure since they did not install water heater to code. Needed an expansion tank. They tried to sell me a water pressure release at my cost of $460 plus tax. When all they needed to do was put the water expansion tank in according to code. The inspector was here, and they walked out, drove away after replacing the valve at side of tank. This is only 2 years old. And they told me it would leak again. So why not bring up to code and put in the water expansion tank. I have a water pressure release valve on my entire water system already.

Mary and George were totally pro and so friendly, did a wonderful job, answers all my questions. Would recommend them to everyone and would love them to come back if needed again. Great, nice, and very friendly. Thank you again. Darcey and Steve

I have had 3 service agreements with Homeserve for the past 10 years but have never used them as I always call my regular plumber (William **). October 3 there was water in my basement so instead of calling Homeserve I called my plumber who was too busy to come and recommended Zoom Drain from Jersey City who did not know what they were doing. Their snake got stuck and they just left it there with the 6" of water in the basement. A day or two later I called them and told them they need to remove the snake because Homeserve will not come down here until then. They did come a second time and removed the snake and the water but the problem was still not fixed. I then called Homeserve to tell them the snake was removed and they told me someone would be here Sunday but no one ever showed up. He did show up Monday and just took a picture and left saying I will get an estimate which never happened either.

Homeserve sent a guy out to fix a wiring problem. I mentioned that ADT was up there repairing something and that's all it took to disqualify me from getting it repaired. The service guy walked back and forth for an hour or so and then told me to fix it would only take a few minutes and a wire, but homeserve won't cover it. That didn't make any since to me that fixing it would take 20 minutes but he just got paid more by wasting time walking around back and forth than he would have gotten paid for just fixing it.

This place was charging my mother without her permission. They somehow scammed her, and I called them up and canceled the plan. Soon after they renewed the plan again. They are the snakiest most lying company I have ever seen. Even when I called to cancel it, they were telling me, "You don't sound like you're ninety. We need to speak to your mother." And she was in the hospital at the time. It was very difficult to cancel. Keep an eye on them. They should be banned from business.

Buying people's information for marketing purposes without their permission. Company seems quite shady and took 4 phone calls that were over 4 minutes apiece to try to get removed from this list. The guy couldn't even do it himself and had to send a message to a manager. I guess we will see if they actually remove the address. I would highly recommend looking elsewhere before you do business with this company.

Wayne from HomeServe was outstanding! Professional, punctual, and highly skilled, he fixed my heating issue quickly and left everything spotless. His friendly approach made the experience even better. Highly recommend Wayne and HomeServe! 5 stars!

Homeserve promptly cleaned a sewer line but denied the sewer repair claim due to third party damage. Once the sewer was repaired it was obvious that there was no third party damage and the $9,000 repair bill was submitted. We called customer service 3 times and were told every time that the $9,000 was paid. Finally, the excavation company called HomeServe and only then was the $9,000 bill paid. The 4th rep said he had no idea why they said it was paid as it was still in a denied status until the 4TH excavation company called. HOMESERVE REPS LIED TO USE 3 DIFFERENT TIMES ON PAYMENT OF THE $9,000 BILL. This is FRAUD, AND MUST BE A POLICY.

Zach, The Plumber from Geisel Plumbing, gets a five-star gold rating. But dealing with Geisel for a new hot water tank was a nightmare. I requested an afternoon appointment due to serious pain issues in the morning. Instead, Plumbers arrived at 9 a.m. without even a heads up phone call as promised. When I called Geisel to complain, they asked if I wanted to be transferred to their plumbing department and I told them no. I just wanted to make them aware of the mistake. The two plumbers from Geisel walked out to their truck and after 10 minutes I looked outside to discover they left. I called Geisel to figure out what happened and they said, "You wanted an afternoon appointment so a plumber will return to your home in the afternoon." I asked why they would do that when the plumbers were already here beginning the work, and they asked me why I called to complain About the arrival mixup.

I had a billing issue. Instead of my monthly premium being deducted from my bank account they deducted for the year! After no one would help me I asked to cancel my account. I spoke with a Dora ** from customer service in TN (I am in NY). She not only saw and fixed the error, promised me in one to two days I'd be refunded. She even called me that evening to let me know the refund was being processed and the day I received it back in my bank account I got a call from her to say it should be there. Good old fashion customer service! Give that wonderful woman a raise Home Serve! Companies need to wake up and see the value in an employee that factually cares. Thank you Dora **. You are a breath of fresh air!

My husband and I arrived at our Biloxi home on a Saturday afternoon to find the air conditioning was not working, resulting in the inside temperature being 92 degrees. I called HomeServe and was told by AI that this was an emergency situation, and that I would receive a call from a technician by the end of the day. After only one hour, it was clear to us that this was more than an emergency, and I called again and clicked through all the selections to finally get a real person. They told me that there would probably not be anyone in my area that would make a service call on the weekend, but they would send out emails to service providers and maybe we would get a call. Really? Not good enough. I looked at the website for HomeServe and sure enough, it says they are available 24/7 to SCHEDULE a repair, not to have a repair done.

I have a property with two units. I pay for both. I have a break in my sewer line. They won't cover it because there are two units. When I signed up I was told both would be covered. They don't, however, have trouble collecting fees for both.

Terrible company. I called last Wednesday for my refrigerator. A policy I signed up for before I could see the details of coverage. This was the first time using a policy I've had for 3 years. Compressor went bad on a refrigerator that was 7 years old. HomeServe called to say they don't cover that part. (It is the part that makes the refrigerator be a refrigerator). So, they won't fix it. I've been without a fridge for a week now and could have purchased a new one last week and already had it in my home. Terrible company. Don't bother with them. I am cancelling my policy and sending a complaint to the Attorney General.

If there was a way to choose LESS than 1 star that would be more appropriate. I have had Homeserve for a while now and they placed my family and home in grave danger. They came to repair a shower fixture and when the repair person who came and sawed out the back area to have access he CUT RIGHT INTO THE ROMEX HOUSE WIRING THROUGH THE INSULATION SO THAT THE CORE ELECTRIFIED WIRE WAS EXPOSED IN OUR WALL.

I became a customer in November of 2024. Started paying $6.99 a month for the electrical plan. I called and opened a claim on August 4th. I was told a contractor would contact me soon. Never heard from anyone. On 08-12-25 I called to check on the status and I was told they would have a contractor call me within 24 hours. Again, I never heard from anyone. My status stayed on “accepted” the entire time. On 09-02-25 I called and was told a contractor would contact me within 24 hours. I told them to just cancel my plan and requested a refund of back pay for the monthly fees from November of 2024.

Updated on 09/07/2025: Homeserve sent contractor Trophy Plumbing out to repair sewer line. They worked and buried the work. Found out they had not had a permit issued. Gave them a second chance to get permit and come back and correct the work. The work failed. Called Homeserve to see if they could send a different contractor, they said no. Two and a half weeks trying to resolve problem, a waste of time. Having new plumber to come and fix their shoddy work.

I have carried HomeServe coverage through CenterPoint for over a year. On Memorial Day weekend a tree root busted a water pipe underground. I was 10 hours away on vacation. My neighbor called me and the city was there to shut the water off. They told my neighbor that the damage was not covered and gave me a private plumbers phone number. I paid the plumber and went on. When I returned home I called HomeServe to cancel the service as I didn't see the point if damages were not covered. They told me to send them my receipt and that "the reimbursement was approved."

Not worth it!! They own the plumbing company Geisel that they send to your home that refuses to make repairs until your hot water tank is actual leaking water all over your floors. Don’t waste your money.

Only covered 58% of the total bill. Expected us to pay $1815 out of $2330. They objected when we asked them to put something in writing. Constant delays for weeks even though our sewer line was leaking (external) into the basement. Even when they emailed a written explanation, it was not very specific, and didn’t explain why we had to pay 42% of the total. They insisted on bringing in a backhoe and dump truck to dig a trench 2 feet deep and 4 feet long, even though the contractor said they would dig it by hand. Ridiculous that they would waste so much time and money to rip us off for an amount that means nothing to them, but everything to a struggling family. So sorry I didn’t do more research. Nightmare.

Richard was very prompt and knowledgeable to be able to diagnose and rectify my plumbing issues. He was friendly yet professional and I would highly recommend United Plumbing and Richard for your plumbing needs. Thank you HomeServe for getting someone out in less than 24 hours to fix my plumbing issues, I highly recommend HomeServe as well.

This might be the worse company I’ve ever dealt with. My AC unit broke last Monday. They left me with no AC, didn’t fix a thing and said their parts department would call me. It’s 9 days already. I called several times with no one calling me back. The worse ever and it’s a heat wave. I’m done with this company. I’m canceling my contracts tomorrow.

Get a copy of their policy and read it carefully before you purchase from them. I've been paying for coverage for 7 years and have tried to file 3 claims. All claims got denied for various reasons. This company is a scam in my opinion. Now that I have canceled my policy I'm being told that it will take 2 billing cycles before I stop receiving a bill from them. My claims were for a light switch relay (not covered) a fan exhaust motor (not covered) and a attic fan (not covered). I would give a 0 star rating.

It has been 4 days. I am still waiting for my oven to be fixed..They did send a contractor like they said but contractor just didn't set up a time to come fix my oven. Plus was ghosting me..I called HomeServe. They said, "We don't have any contractors in your area," so I am paying for a service that don't have service in my area..Don't make the mistake I did and pay for nothing..

I have had a great report with customer service and other sales selling the product Home serve and referrals from friends, but coming from hvac. Last Sunday the house was hot so I file a claim with the cooling policy of HS... They gave me appointment with a contractor (Levy & Son). They came out. The tech told me I had to replace my whole cooling, heat system from 20.000 -12.000. I got a sec opinion. Levy & Son lied. There were no leaks. No needed freon, no new system. Just a plain normal service, change filters. Wash outside unit and wow back to working normal. 200. bucks,, My thing is Home serve took their word and flat out denial my claim labor, parts, these people are out here getting over on older peoples for gain... That's very sad.

I have had Home Serve for 191/2 years & have never been so angry with them as I am right now. I called on Fri 7/25/25 to inform them that my central air went out the night before. I told them I was 72 yrs old with heart & lung problems. They assured me they would have a contractor get in touch with me to schedule an appt. Then they told me that they had a contractor in the area & he could be here shortly. They said he would be calling. That was the start of me being lied to by Home Serve reps daily for days. No call ever from the contractor. Called them again the following Mon & every day. They kept telling me someone was going to call to let me know when they would be here. So I stayed in 88 degree house waiting, not able to go anywhere. At one point they actually told me that the contractor was at my house at 8:30am and no one was home.

Purchased external sewer line coverage from Centerpoint Energy. Years later my sewer backed up. Homeserve plumber claimed it was inside the house under a toilet. Not covered, $950 costs. I denied the bid. Dug up the exterior sewer line at the clean-out and found the sewer line had separated and was plugged solid with dirt. So the Homeserve plumber was lying. He couldn’t have accessed the interior sewer line with the camera and detected (bogus) plugged sewer line under the toilet because the line was plugged solid with packed dirt. Not only did Homeserve lie and claim a false condition, they failed to provide the protection and make the necessary repairs. Beware of these grifters. Get a second opinion from a company not under the obligation of a service agreement. Like all insurance, they like collecting the premiums but fight tooth and nail to deny a claim.

EMC endorsed Homeserve for my electric warranty. Based on that, I signed up. My electricity went out, I called Thursday AM, still couldn't find an electrician to help even after 5 days. Bad service. Would not recommend them to provide you with your electric repair needs. I had to have someone else repair my electrical repair.

Not a customer but something seemed OFF about the ads. Now I can see why. And love how they respond to each complaint with the same copied and pasted empty promise of action. Easy to see why the consensus is STAY AWAY.

They lied to us. We signed up for interior exterior service. Been paying every month and when we called for a backup, they said, "We didn't have it." Then the guy said "Too bad, I'm going to go eat my lunch". Then he hung up.

Purchased a new boiler and ac unit from Homeserve in 2022.. The ac unit stopped working in June 2025.. They want 1900.00 to fix They said the compressor is shot and no longer under warranty! I should have known I was in trouble when I called and told the agent My ac unit was not working and she asked “What’s wrong with it?” I contacted another ac repair company and they are going to repair the unit for a fraction of the cost because a new compressor was not needed after all. Homeserve is a scam!

I don’t not usually leave reviews but I feel I need to let people know about this company. I have called Homeserve 5 times for different plumbing issues. 4/5 times it was not covered. This company is a rip off.

HomeServe took advantage of my elderly Aunt. She had a service plan through Homeserve for her boiler for over 6 years. She paid her bill monthly. Her system hasn't been serviced since 2019. Yes, in the contract it states she needed to schedule the service herself. That makes sense, however, she's 94 and deaf. One would think after 6 years of never coming to the home, bill paid every month, HomeServe would check in. Then to further the poor customer service, HomeServe mailed her a form to sign. She signed the form thinkng she had to. This now signed her up for a service plan on her HVAC! She doesn't have HVAC!!!!!!!

Sal ** from Bayline Plumbing was the best! He was very knowledgeable, personable, and had our main water line repaired in no time. He was very concerned about doing the job the best possible way and really did. We highly recommend Sal for your plumbing needs and will be calling him for any other plumbing issues we might encounter in the future.

About two years ago, our A/C broke down. It’s over twenty years old. Anyway, HomeServe sent out a shady individual who broke our A/C indefinitely. He put in a new fan and the blade broke, piercing the coil that leaked coolant. He was very unprofessional. I spoke to a reputable person from Sal’s and he said in his long career, he’d never heard of a fan having to be replaced in a A/C. Stay away from these people. Customers, please beware. This place is shady. Now we’re sweltering in this heat and my mother has diabetes. She can’t handle 90°+ weather.

The folks from ACC Plumbing just finished-up the job... They found a crack in the sewer line and a root-ball about 10” long. It was only a matter of time before the next back-up! The men, Brian & Shea, were hard working professionals and I appreciated their diligence. They dug-out the old line by hand to minimize any damage to the yard or plant materials. I couldn’t be happier with the finished product! Mike

Called them, sent 2 different plumbers, finally called and said not covered even though I had septic line coverages. Stay away from them. They tried to fix but we're unable to, after all that said not covered.

Buyer beware. I have been a customer xcels Home smart for many years.Xcel has sold their business to Homeserve. I am incredibly disappointed. They came out yesterday. Said my refrigerator could not be fixed and because of the compressor they would not honor my warranty for replacement. Refrigerators are compressors without them there is no cold to not cover them. Is to not cover the refrigerator I feel foolish That I gave them money for this many years. I would bet they don’t cover compressors in central air, heating elements, in dryers motors in washing machines.Xcel was wonderful. Homeserve I would call self serve. Very disappointed, Stephen.

Very hard to schedule service appointments. If you don't want to wait 3 months, schedule to have your AC serviced in Feb. and your heat serviced in Aug. When you finally get an appointment scheduled they give you a 4 hr. window when they might show up. It's only a suggestion and you can be waiting all day for no one to show up. If you call to complain they will not transfer you to a supervisor as they say they are not allowed. All in all horrible customer service if any at all. I'm surprised they are still in business.

Nope. Never again! I will never use them again. I have canceled my policy. The Installer was a nice guy but the COST WAS A RIP OFF!! The Installer even told me don't ever use them. Use a ma-pa shop. Never again! PERIOD!

If you are in need of emergency services, this should be the last place to call. You dial the emergency number and you have to go through a myriad of prompts to get to a live person. Then that live person asks you all kinds of stupid questions as your basement is flooding. AARP should remove this company from their website as it is an embarrassment!

I have had nothing but a run around with them. I signed up for everything but gas lines 'cause I do not have them and the two times I have called for assistance they refuse to send someone out. Currently it's in the 90's outside and it's 81 degrees in my house. I have heat system coverage (I have a CENTRAL UNIT THAT DOES BOTH) and they refuse to send someone. I WILL NOT BE USING THEM ANY LONGER!!!! TIRED OF WASTING MY MONEY!!!!

This company is a complete joke!! My mother paid this company for years until she died last year. When I had to sell her house a huge problem was the drainage pipe had a break in it. I found this out through a plumber that I paid to have a camera go down the line. Part of the warranty states that any break in the sewage pipe that needs repair or fixed is covered. When I called the company they said they refused to fix it. They had their technicians go out and said the line was fine since there was no back up.

I canceled my services. I had my sewer line break and had to snake it so the waste water would go down. I then had someone scope it to find the break. I scheduled an appt with Homeserve to have their people come out. They also ran a camera and found the break. They said they could do the work but I never heard back so Homeserve sent someone else out and that person told me they had to replicate the clog before they would do anything. So I called again and they sent out another person and that person said that they would have to crack up my foundation because they could not replace the line without replacing the entire cast iron pipe.

As a Home Service provider was at our home determining the plumbing issue we had, was not a concern at this time he also checked to be sure there were no problems, with things not on the plan.. Thank God Robert from Hers and His Plumbing after seeing no issue, referred me to the customer service department, to add on the plan things that should be covered and may be needed at a later date... He was top notch for my elderly mom.. I spoke with Angela H on 6/25/2025. What a great customer service experience, she was very helpful in explaining my coverage and got me on the plan I needed. Professional and Knowledgeable.. She is a keeper...✌️

Unacceptable. **. Water line currently off. They scheduled a provider 2 hours away for 8 days later. First visit is a review. That's 8 hours to drive. 8 days or longer without Water. Who pays for leakage? Water company? Probably not. It's past the meter. Will Homeserve? Avoided questions in group chat. As of June 24, 2025 very disappointed with insurance provider. Was also told I cannot have a plumber do the work and be reimbursed. That doesn't seem ethical..🤔

I have been with Homeserve for over a year with no claims until 6/14/2025. Our house is only getting half power so I called Homeserve and it took them 3 days to get a contractor out to my house. The tech looked at our meter box and determined that there is no 220 power coming into the house. He said we will have to get a Master Electrician Company to come out and repair the meter box. Now to make a long story short I have been battling with Homeserve since the 14th and it is now the 23rd of June 2025 and we still haven't got a contractor out here to repair our meter box. We live in Southeast Alabama and the temps have been in the high 90's and we have no AC because of the meter box problem. They have already concluded that my plans cover the repair.

If I could give a zero, I would. BEWARE of HomeServe. They "Serve" themselves to our money and lie about the coverage you bought and say that what you are desperately in need of isn't covered by your policy. PLEASE be careful. I have literally begged them to help me fix my air-conditioning for almost a month now. I have been treated terrible. Right now as I am writing this, I m waiting for a "supervisor" to call me back. That isn't going to happen, because a supervisor never calls back. I just wanted to let you all know, this is NOT a good option for any one. They lie, cheat, lie some more, but love to take your money.

Put in a service request for AC unit in attic leaking water through ceiling on Monday 6/16/2025. Rep stated they would reach out to vendor. Asked Rep, "Would someone be coming out to home today." Her response was they had 24 hours to get someone out to house. Asked if water leaking from ceiling considered emergency. Rep still repeated, they had 24 hours. No one showed up first day so I resorted to drying water up in attic with towel and turning AC off in 90 degree heat and having a 2- and 3-year-old children in the house. Called next morning 6/17/25 to find out if someone would be sent out. Rep stated no one had picked up my service request. No one from HomeServe bothered to keep me informed. Day number 3 another return call. Still no one had picked up service request and Rep told me to get a Shop Vac to suck up water.

My original clay sewer line is on its LAST legs, so I bought a sewer plan a few years ago just in case. Just in case arrived 2 weeks ago, backup in basement. Not knowing the 3rd party clause I called my local & trusted plumber to remove clogs. Had line scoped to street. Every 5' there is a root break. Further down line has collapsed to street. My plumber has the video & it is worse than a few years ago. NOW I call HS who is DENYING any support due to bringing in my 3rd party specialists.. Took very little time (work smarter not harder) to clear line.

I cancelled my Homeserve account on 21 May. The account was to review on 7 June. They drew from my checking account on 17 June. I called to let them know something must have slipped and was informed there was no record of the cancellation. I read the cancellation email to them. I was informed that I would not receive the full premium, as the plan due to it being in force for 10 days, and that I was to jump through hoops to get the full refund.

I started an exterior sewer/septic line repair plan with HomeServe in 2019 and have been paying into it for 6 years. When we had our first backup, they came quickly and we were relieved to have their help. But then we had a few more backups and realized we’d have to hire our own plumber if we wanted to identify the issue and find a permanent fix. Our plumber discovered that parts of our interior and exterior sewage line (due to roots) need to be replaced and are causing a sewage leak in the crawl space under our house. I called HomeServe to report this and they dispatched their plumber to verify the roots and leak in February, which they did.

I have had service in the past with this company and service was 5 star. Unfortunately last 6/7 I call for a plumbing service as soon as as possible because my daughter is expecting and we couldn’t find another place to stay meanwhile, the plumber took 4 days to call back to ask me when did I need plumbing service, when they were supposed to arrived on 6/9 and never showed up or called to excused themselves. I had to go to Home Depot and take care of the plumbing issue myself, called for a reimbursement but because it wasn’t done by a plumber they don’t do reimbursement. Be careful, is not what you think.

I took out a policy for water and sewer line coverage, responding to a flyer sent to a home I purchased 6-7 months previously. That had my name, address and I put credit card information on it to get a bundle price. During 2 months in which they were billing my credit card, they could not provide me with a policy online or through email or mail as they promised during repeat contacts. When I subsequently called to cancel the plans, they had accepted a cancellation from the previous owner by phone 2 days prior for the policy they were billing to me and should have been under my name. So multiple points of contact were in error. They ARE refunding my money.

Updated on 07/05/2025: This is my second bad experience within a month with HomeServe. We have paid for outdoor electric coverage for years only to have 2 rejected claims on the same property. Our own utility pole for our garage was leaning badly. HomeServe wouldn’t cover replacing the pole. Now we’ve found it won’t cover switching our meter and dusk to dawn light to the new pole. Both claims are for outside electrical problems but are not covered. Don’t count on getting what you’ve paid for.

I do not recommend. I feel robbed and taken advantage of. Not once was a plumber arranged to come to my house in a timely manner to fix the backups in my basement. I had made countless phone calls and continually promised a call or email back which rarely came, and thus I had to start the entire process over each time. I give ZERO stars, as they took my money every month but did not fulfill a single promise of my policy, nor clean out my line (not even once), ultimately wasting a significant amount of my time and causing great anxiety.

While I had a good experience with a gas line repair under the gas line policy my experience with the AC coverage was underhanded. I had a technician tell me when it was serviced that I likely had a refrigerant leak and that I needed a new ondenser fan motor. I then called Homeserve who sent out a technician who confirmed that I needed to add a sealant to the line, add sealant, replaced the condenser fan motor and have the condenser coil cleaned. My policy covers 1 pound of sealant and replacement of the condenser fan motor. I was going to pay for the rest ie the additional refrigerant, leak sealant and cleaning of the coil.

I received poor service from the plumbing company that they sent out and they to send out a second plumber to correct the first plumber's error and I was charged for 2 service calls for 1 problem. Since HomeServe only allows 2 service calls a year, my 2 calls were used on 1 issue that the first plumbing company repaired incorrectly. HomeServe refuses to hold the plumbing company accountable for their mistakes but denies me the services that I have paid for. Be careful how they limit the service that paid customers receive.

DO NOT RECOMMEND! I purchased 4 different policies with this company. I had a fridge attempted to be repaired and was told it needed to be replaced. I was supposed to be reimbursed up to $1000 but they changed that to $900. Now, over a month later, I have still not received any compensation. I have called at least 7 times and get promised a date I should have the money at the latest. And then it still doesn't show up. They all give me a different story and can't seem to ever "find" a supervisor when I ask for one.

Issue resolved. I received a quick reply from Jessica about the issue I was having. She and her coworkers got my plan reinstalled that day. Thank you, Home Serve, for the great customer service.

Is 0 stars an option? I don't do many negative reviews but my experience here has been awful. I have been a HomeServe customer since 2021 and purchased a brand new HVAC in the fall of 2023 through their program. In the fall of 2024 the AC is leaking and HomeServe will not fix it - they keep giving me the runaround. It is a BRAND NEW unit purchased through them and their installers. Whatever you do, do NOT purchase a unit through Mike ** in St Paul, MN. He will sell you an expensive system and then ghost and not help when things go wrong. Absolute worst experience. Save your money and your sanity!

I have had Home Serve for years, hardly ever used the plans. In the last 6 months, I have called on them twice. Once for a 90° copper fitting. $1.27 at Home Depot. They disallowed it, said they didn’t cover pipe fittings. And a few days ago, I called them for a leaky toilet. Plumber came out, said it need a new toilet fill valve $8.63 at Home Depot. They refused to cover it because the toilet is considered a bathroom fixture and the valve is then part of a fixture. No go. So for under $10 combined 2 calls, they lost my business when I cancelled coverage that I have been paying for for a number of years, at least several hundred dollars. Great business plan you have, simply refuse coverage on anything or what I suspect is that the customer service people have absolutely no repair knowledge!

Absolutely horrible and distressing situation. I have my water line covered by HomeServe. The water line burst, and we were without water. We called HomeServe and they had a poorly rated plumber come out. The plumber stated we would be without water for 2 weeks and that they would have to rip out our concrete porch and driveway to make the repair.

Absolutely awful. They say no fees but I had to pay $235.00 for modernization to a Water tank?? Had to wait nearly 5 days for someone to get here, had no hot water during those days. The install looks horrible, like I have monkey bars in the basement. I am checking on whether this is code or not. I now have a leak in my water supply line. Can't over tighten these things!! And this guy did. Also, can't understand anyone there, everyone is foreign. I cancelled HomeServe and every account I had with them. Inept Company, poor service. Do not go there.

If I could give them 0 Stars I would. Called them for a gas valve replacement behind the stove. The customer service rep. told me it was covered. They use local contractors (Suffolk Plumbing) and when they came they told me it was not covered and would cost $350. They called Home Serve and to verify this with them and I also called. We were told the valve had to be leaking to be covered. I was never told this originally and if it was leaking it would have been an emergency and I would have had someone there sooner. I will never use this company again. Big ripoff.

Worst customer service I've ever dealt with. Promise to cover water leaks but then always make up reason not to fix the problem you might have. Save your money or find someone else, these are the biggest ripoffs I've ever experienced! Stay away!

Have had HomeServe for a few years now for different things. And was under the impression from the beginning that our home central air unit was covered for repair and or replacement. Then a week or so ago our unit was acting up so we called in for a service repair. It took them close to a week to find someone. Which they happen to be about two hours away.

The Homeserve corporate headquarters called to explain where the lesser amount of the reimbursement came from. Because they did not have their own inspector or plumber come out, they used what they called "Average Job Cost in NY" and that was $352 less than the original claim. After further discussion of the project, Homeserve is resubmitting this for review and will try to get back to us in a day or two. We appreciate the call and explanation.

It is very difficult to wait on a Homeserve inspector and plumber when you have an emergency situation. Until the new pipe was attempted to be connected to the house pipe, it was unknown that it was orangeburg pipe. By code, the new pipe had to be connected to a cast iron pipe, thus the need for an additional cast iron pipe to replace the orangeburg.

We appreciate the call, the explanation and the attempt for a full reimbursement. Our system is now under warranty on the new system and we do not have a need for the Homeserve warranty. If you have an older system, this warranty could be valuable to you. We had no idea what had failed under the ground and their warranty would have been of great value to us.

My Homeserve premiums are automatically deducted from my bank account in the 1st week of each month. I noticed that an extra premium was deducted from my account on the 22nd of the month, which caused my bank account balance to go below the amount needed to pay all my other automatically deducted bills. I called 877-444-7750 to inquire.

HORRIBLE Customer service! And 3 days now with no hot water due to an electrical box issue. No phone calls, no updates. I wasn't my money paying this company each month related to Dominion Energy for nothing!!!

Like so many customers I’ve been double charged premiums this month. Customer service told me it’s a glitch and I’ll be refunded in a few days. My complaint is that the company should’ve notified impacted customers about the problem. They have our email addresses.

I recently had a drain repair done at my house by Long Plumbing and I’m really pleased with the service. From the initial call to the final cleanup, the entire process was smooth and professional. The technician arrived on time, clearly explained the issue, and offered a few options based on urgency and budget. They were courteous, worked efficiently, and made sure everything was cleaned up before leaving. Overall, I’m very satisfied and would definitely recommend them for any plumbing or drain repair needs. Great service, honest communication, and quality work.

I would just like to tell HomeServe not to tell customers that they are wrong. We were on our 2nd kitchen faucet from Allen and Roth. The pressure was good for a while, then eventually went down to a trickle. The 2nd faucet was not at a trickle yet but was very low pressure. So I called HomeServe to see if they could not locate the problem. The tech asked what was wrong with the faucet pressure, that it was fine and was just like his at his home. He took the spigot off and blew into it with his mouth. He said it was dirt (????). Then left.

Don't waste your money if you're in Alabama. We waited for 3 weeks for a major water line to be repaired. They sent out two different companies and never got it repaired. We finally got someone from our church who fixed it in two hours. We have a huge water bill and paid for the repair out of our pocket. This company is useless as they have no one in the area that can or will do the work just lots of excuses. Nonreimbursement from them and if you go into the account it shows they completed the work when all they did was come out, look at it and say they would be back the next day but never showed up.

The guys that come out are real good. My complaint is with billing. It is horrendous. Was quoted $59.53 waterline and 89.29 electric --annually. Sent in check for $145.82 Feb. 19, 2025, and cashed on March 5. Got another bill for waterline today, April 15, saying I owe another 37.56 for annual water line protection. Called twice. One lady put me on hold and didn't come back, next lady said I owed 107$ for annual water line protection. When I paid with my credit card, billing never got anything right. Now I pay with a check, it's the same thing.

So not only did they charge me three times in one month. I stay on the phone 47 minutes to get a refund which wasn’t even a full refund. It was a partial refund that I was still waiting for just to call to find out where this refund is at and they claim there’s nothing in the notes. I think it’s a fraud. This company is a fraud, fraud, fraud. They take your money. Don’t do nothing for it and then when they screw up, they don’t refund you. Stay away from them!!!

I have been a Home Serve customer for over 20 years. The vast majority of that time, I would have described myself as a satisfied customer. However, in recent years, the service has declined considerably to the point where I have canceled all my plans. At one time, I had coverage for water and sewer, pipes and drainage, home heating, and water heater. My dissatisfaction has mostly been due to customer service issues. The left hand doesn’t seem to know what the right hand is doing. When I call to negotiate pricing, which I have done for years, the rep quotes me a price that I can live with, but it is often not reflected on the bill I receive. I call and talk to someone else, many times a manager or a supervisor, and they make adjustment and call callback promises that are not fulfilled. This has happened repeatedly.

Horrible company. Website failures and glitches are a good indicator of the abysmal service you will receive. Totally useless. Go somewhere else. They can't even provide a copy of what their plans offer, cover, etc. You can't see this info in your online account. Payment system doesn't work, so even though payment method is up to date, etc. I keep getting "pending cancellation" notices that customer care just apologizes for but can't explain or prevent... Completely stupid.

I called for repairs service and parts of the appliances to repair not covered, in addition they changed me $25 for washing machine and $25 for cook top, same service man, and didn't get nothing, I canceled my account,

I have been a long time customer of Service Line Warranties of America which was bought by HomeServe. Paid my bill for sewer line coverage in 12/24. They claim I didn't pay as I have showed the canceled check from my credit union to SLOA.. 4 months later after sending a certified letter with proof and many phone calls no one from HomeServe has called me back or fixed the issue. I'm still fighting and I will be looking for another for my coverage. Do not use this scammy company that will respond with the same generic post they send everyone. I paid and they have basically stole my money with no coverage! Not over!!!

Homeserve providers are of the lowest quality. Don’t waste your money. This company and its providers are completely unethical Service providers. Did not do their job or were deceitful by trying to get a bigger job than needed. Very poor quality and then when you cancel they keep charging your electric bill.

I have spent the last 4 days trying to get someone to get me a tech to fix my AC.. The first one didn't speak English.. When I asked to speak to someone who did he put me on mute after saying hang up.. Next one told me he had dispatched a ticket to a ac person who they had sent before.. Didn't happen.. Then again told they had but had put to someone that couldn't come for a week.. This was everyday for four day.. Finally I might have someone coming.. I want the number to corporate office.

Everything is covered when you call to sign up but when you need service it’s magically something extra that’s not covered. When you call to cancel you get these beautiful well written speech to stay on top of a discount but when you call again no surprise. It’s not covered. Waste of money. I will be calling to cancel.

My refrigerator's compressor went out. Home Serve sent someone out to try to repair it within a few days. It wasn’t repairable and they immediately sent an email telling me how to replace it. I used my own vendor and they reimbursed me within three days. The reimbursement amount for the refrigerator was $1100 which I think is very fair.

Stay far away from this company. I signed up for the water line coverage at an introductory price (1/2 price). They charged my credit card 100%, not the 50%. When I called them with the order number, I was told they don't keep track of that and that I should send them a screenshot. Really? You don't keep track of your own order numbers? Why would I want to do business with you? I demanded a refund.

We wasted 7 years of paying into this service and found out the hard way that they will deny your claim on the basis of “suspicion” that the contractor they sent out was lying. It feels as though the contractor was in on the scan because he told us there were leaks in the yard but the Home Serve rep. said he didn’t “mention it”. We definitely had water leaks (galvanized pipes from 1960!) and went without water for a week. We even spoke with a supervisor and he didn’t help us at all. They are clearly out to deny claims for profit. DO NOT USE HOME SERVE!

Updated on 04/22/2025: They never reached out like they said they would. Their customer support gives me the runaround.

I've been a carrier for over 5 years but never had a need to call Homeserve, I had internal and exterior electrical and the same for plumbing internal and exterior coverage plans. Copper line that feeds outside hose broke, they sent "professional" plumber to repair and said it's considered an upgrade and not a leak repair, 572$, they courtesy called later that night and when I asked they danced around and gave every excuse on why it's not covered. No choice but to canceled immediately. They're vague and unspecific on what is covered is, beware!

First time using them, I had a backup. Toilet and bathtub. I had to call them about twenty times that day. They had some plumbers calling to have me wait two days. Finally got someone to listen. Plumber comes. Couldn’t fix the problem that day. I was told one to two days. Left my floor covered in feces and water. I called back to complain and was told to just turn the water off. Someone will come there to fix it another day. I have kids home. The smell was awful. No one tells you that they sometimes will not finish the job and you can be left with no facilities for a few days. There is no one there to complain to. Rude customer service reps.

We had a fantastic experience with the Homeserve water line replacement plan. Our water line began to fail on us and we were getting water in the basement. We contacted Homeserve and they had a local plumber come out and take a look very quickly. The approval process was also quick and hassle free for us, the plumbing company handled all communication with Homeserve and they completed the entire replacement of the water line (dug up front yard, pulled out old pipe, installed new pipe, re did our yard and upgraded our water meter and shut off to code) all in 8 hours start to finish! We were very impressed with both the speed of the repair and the entire process. We thought it would be like most insurance claims where the insurance company tries their best to get out of the claim but Homeserve really came through! We are now looking into getting coverage on our rental properties, the plans are super affordable and it saved us thousands of dollars on a costly water line replacement. Thank you so much Homeserve. We highly recommend them!

Great product but TERRIBLE customer service. I've water hours trying to setup appointments. Trying to coordinate their vendors for them. Seems like they hire the cheapest most incompetent people too schedule and deal with customers. That being said - I've always had my repairs done. Just takes forever.

I had low water pressure throughout my home and utilized the plumber HomeServe sent out to do the repair. After the work, I had no water pressure inside my home. Using this company has been a traumatic experience for me.

I had a sewer/waterline contract with Service Line Warantees and several years ago it appears that HomeServe bought them out. My low rating comes from the fact that while their business says they have a 24 hour hotline (which would make you believe they would take care of your problem fast) they don't schedule contractors for several days. I got scheduled 4 days later and that contractor had to come back claiming he didn't have the right tools (plus he told me to call the city as they need to clean the sewer). He came back and claimed he completed his part of the job but I needed to call the city to finish it. They came out again and told me it was on my property and they couldn't take care of it.

On 12/21/24 my gas furnace stopped working. As an 82 yr old recent widow, I called Homeserve, as I have been a customer for many years but never used their services, was greeted by a pleasant male voice, who thanked me for being a long time customer, and I told him my problem; and he said I would receive an email shortly from the service company with an appointment.

HomeServe/Dominion Energy are connected and fraudulently added this service on my new electrical account without confirming with me, based off an old account which I didn’t realize they were still billing me since 2016. They are refusing to give me a refund, so I’m going to write letters to the PSC and ORS. I never asked to continue services.

We hired Greg Frey Construction (Ludington, MI) to replace and extend the second-floor deck on our house in Oceana County, MI. This included replacement of the current rubber roof over the entire project with the addition of a metal roof (~50%), and new Trek deck (~50%). During the proposal process Greg stressed that as a general contractor for over 25 years, this would be an easy project and he has installed numerous decks (rubber, metal and wood/composite).

I have called to schedule service 3 times with this company, I never hear back from them and then get notifications that my service calls have been cancelled. It has been an absolute nightmare dealing with this company.

Just because I did not call HomeServe first. Which I did not know I had to do. I've got a expensive repair now. They won't cover calling it a pre-existing condition even though I've been paying monthly premiums for months.

6 weeks have gone by since I made my first claim on a clog in my sewer line. Since then, HomeServe has sent out 12 plumbers on 5 different occasions. Each time a new plumber group showed up I would have to tell them what the previous plumber had done. I found out through the local electric company as they were marking my yard that there would have to be digging involved. That was 2 weeks ago. Since then, we had a major rainstorm that flooded my basement with 6 inches of water and damaging my water heater. Had the clog been fixed in a timely manner, my sub pump would have prevented this.

The extended delay in approval is inappropriate when the plumbing system is not working properly. My wife is disabled confined to the house oxygen. We are both on ** and have stomach issues. To not have a toilet to use for several days is a major issue and a health hazard. I paid the $65 deductible and nothing was did to repair the problem. I called your company about this and was informed that it was an expected delay. If this is how your warranty works it is a joke. Homeserve with Louisville Water approves repair immediately, but will not replace the toilet if needed.

This company has been the worst! I feel horrible that I have referred some of our clients here, so I will say this loud and clear….BUYER BEWARE AND DO NOT PURCHASE FROM THIS COMPANY!!! Homeserve allowed another person, who was not the owner of the property or paying the bill to Homeserve or even listed on the account, to cancel my plan! They never reached out to me to inform me that someone was even trying to cancel my plan! Then when the tenants moved out, they destroyed my property and the appliances. I called into my account at homeserve, which was a hassle all on its own, only to find out that they couldn’t find my account then told me it was cancelled!

I won't recommend this company. I paid the premium for months before I needed to make a call to look into my HVAC system which was covered in the plan - I spent next 10 days calling them to follow up who is coming and they will just say a technician will call me tomorrow but that tomorrow never came. I don't understand how is this kind of company still there when they are doing this such a shabby stuff.

DO NOT BELIEVE HOMESERVE'S SUBVERSIVE PRICING: They don't tell you upfront that your cost will likely double after the first year. Especially don't subscribe through your energy supplier. I didn't realize I was paying double until I went online to see what their pricing was on an additional product I was looking at. THERE ARE MUCH BETTER ALTERNATIVES.

I had Homeserve for over 10 years. I never needed an emergency repair until this past weekend, the heating unit would not turn on. The house was 40 degrees. I have an elderly parent in the home and an asthmatic child. When I called early Sunday morning I was told that they had no appointments for the day and to call back at 11a to see if any cancellations. When I explained the urgency it fell on deaf rude ears. She then tells me if I call anyone else to come fix the unit I will not be reimbursed! Fully knowing the urgency this company did nothing. When I called back at 11am I received the same person on the line who told me no available appointments again at this time and someone will come the next day.

I purchased Homeserve a year ago and of course when you need them, they will give you the runaround, I purchased the coverages for the boiler - water heater - plumbing - sewer - electric, etc... Unfortunately the boiler pipe burst and they refused to honor the repairs and started to ignore me. I called them at least 100 times and I had to stay without heat for 6 days waiting for them to send someone to repair the pipe and they never showed up. My advice to all, Don't - Don't - Don't purchase the plan, you better off without it.

Where to begin. I own a duplex and my uncle, who is an 87 year-old veteran has been without heat for 3 days. I have been in touch with this company for a day and a half and have had to call them 5 times to try and get someone out to look at and fix the furnace. I got transferred a total of 12 times and promised to get a call back on 5 of them. Never got a call back. One representative said that she contacted a local furnace guy and the earliest he could come out was 1 week and 2 days. I informed them that he would be dead by then. It ended up that I was able to get a local guy to come out that day and determine that it was a blower that was broken. Cost: $1000. Hard to come by. I ended up getting my own furnace guy who will be replacing the furnace this weekend. My uncle will be living with me in the meantime.

Today was the first time I remembered to call HomeServe since I have been making payments for two years. There was a burning smell whenever the heat came on, so I turned off the heat completely. I plan to drop this plan after this experience. I was told that unless the heat wouldn't turn on at all or wasn't providing heat, they could not cover this. How strange - just because there is a burning smell when it is on doesn't count. So I would have to risk a fire to in order to get help, or maybe not even then.

Service Line Warranty of America used to be an excellent company. But, since they were purchased by Homeserve they are horrible. They will do everything possible to delay and deny your claim. You will be very frustrated and disappointed if you give them your money and then have a claim.

I WILL NEVER SIGN UP HOMESERVE INSURANCE AGAIN!!! My water heater shut off two times in the past two weeks due to high temperature, although the setting was not at a very high temperature. The temperature control unit is not working correctly. I called HomeServe, and the technician came over on the same date around noon. He explained the water heater and indicated that it was installed in 1999 and has been over 25 years old. He determined that the water heater parts were no longer available. He gave me an estimated $1,950 to replace the water heater with the same 50-gallon size, excluding the repair/replacement of the drywall if they have to remove the drywall to replace the water heater.

Zero stars for HomeServe. They sent a technician who came to check my breaker panel and he instead went to look at my water well equipment. He offers to fix it when is working properly. We said no. He then says that my panel is not covered by homeserve which is not true, according to homeserve reps on the phone. He then tries to sell me installation and replacement of panel by his company. I paid for the service for 2 years to get denied for covered repairs. Don't waste your money.

If I could give this rating a NEGATIVE star, I would. I just filed a complaint with the BBB, because my elderly mom got mixed up with them, and I explained to them that she has cognitive issues, and someone named Corey was EXTREMELY unprofessional and rude, said "your mother signed up for this 6yrs ago!" in a very rude tone. Even though I explained the circumstances, and provided proof that I am her now acting Power of Attorney (so I'm just catching these fees that she's being charged). He just abruptly said he'd refund only $54 back to her, and that to expect it 2 weeks.

This company is a total scam. I had a claim and they looked for every reason in the book to refuse to cover it. They sent a plumber out to evaluate the problem, he did nothing and reported back that there was no problem. After being jerked around for weeks they requested my complaint be elevated. A regional manager called from an unidentified number. I didn’t answer because it up as spam. The first two times they called they left no message. The third time they called they finally left a message saying this is the third and final call and your case is closed. Their bogus contract is full of loopholes and they know how to work it. TOTAL SCAMMERS. The sewage contract is only to snake a line and fix a leak….if there is a split in the pipe the contract doesn’t cover that. Basically the contract covers nothing!

The Home Serve insurance is break even at best given premiums, deductibles, limits of liability, and assorted other fine print. Further, if you try to cancel a policy, you will get a two-month run around before you're made whole. Home Serve will only pay off if you have an incident within a few years of policy inception. Strongly not recommended, unless you have a problem you know you're going to need to address.

Updated on 01/14/2025: An update: Even though HomeServe was quick to reply and promised me a phone call, they never called. Not a big surprise.

I'd like to thank HomeServe for dispatching a quality plumber to fix my mother's drain. It was clogged at the curb by tree roots. Total plumbing was there 1st Monday, in the starting hours of a snow storm. They fixed the problem in an hour. While my Mom, who's elderly and in the hospital after a fall, was not able to communicate with them. Thank you for your professional service. A well worth Policy.

I would not recommend using HomeServe for any type of coverage. They have too many loopholes in their contract to honor any type of damage to covered repairs. They have a 90 day limit to seek reimbursement apparently. Even if you have been with them for over 4 years, they will not do it. My septic line expense was done six months ago and they refused to even start a claim for this.

Called HomeServe Saturday at 12:30pm. Was told 1-2 hrs I'd hear from contractor. No call so I called at 5pm, told it's within 24 hrs, waited till over 24 hrs, then told no plumbers on weekend. Called Monday. Be there 12-2. Again not yet. So I called again said within a hr. Still waiting as I write this.

This company is fraudulent and dishonest and I have paid over $25,000 for insurance to cover almost any possibility that could happen that could ruin my home and as you can see by the photographs, my ceiling has collapsed and I have water damage and the cost is going to be well over $15,000 And after they found this out, they said they would not cover anything! Well, that is absolutely their choice because I am going to litigate and I am going to seek my money back because this company is fraudulent and dishonest, and they do not uphold their policies and privileges and they are associated with Duquesne Light and there are so many complaints against Home Serve that I can’t even begin to tell you how many complaints there are!

I'm a realtor and a homeowner. I got scammed into using this company - I can't even remember how or why. They default to rebilling you every year, and paperless, so it's easy to get charged for services they don't provide. Super shady company, don't work with them.

We lost our heat at about 2 AM Sunday morning dec 15, 2025. After trying to go back to sleep putting sweaters on, my wife and I both woke up at 6 AM very cold. I called HomeServe as I have a Furnace heating plan and explained to the representative that I needed a repair technician as my heat went out and that it was an emergency as my wife and I were in our seventies. She stated the earliest date a technician would be able to come was Tuesday at 1PM. I explained to her that this was an emergency as it was very cold and we were in our seventies and Tuesday was not very good. I demanded to speak to her supervisor and she advised me her supervisor was not available.

In October 2024 I called HomeServe to setup a repair to unclog a main sewer line that was causing plumbing issues in the downstairs apartment. I stressed the urgency of the problem as clogs in the main line can cause sewage backups into the apartment which can be a health hazard. Home Serve attempted to setup multiple plumbers to come out but none of them could come out the same day, so they told me to hire a plumber on my own who could come out the same day, and that they would reimburse me. I received the reimbursement form to fill out online, uploaded the plumbing receipt, and have been waiting on reimbursement. This was early October 2024, it is now late December 2024 and I have not received reimbursement.

This company is an absolute scam. I used their online service to purchase an interior and exterior water and drainage policy. It's been close to 3 months since I purchased them. Literally for 4 hours over 2 days, I have talked to 12 different people. One department tells me that I have a policy and they even provide me with the policy numbers, which I never received in the mail. Another department tells me that I don't have a policy and their system will not allow them to complete my inquiry for a service call. I have been told 2 different times that a manager would call me back within 24 hours. Absolutely no one has called me back. This company does not give a damn about their customers. Now I will need to call a third time. This time I'm going to demand my money back. Stay away from Homeserve Insurance!

I had some pipe repair done in June, 2024. But prior to that I called HomeServe and was told that they could not find a Technician to take care of the issue. To make a long story short I was told to find a technician and I would be reimbursed up to 2500.00. I called a Technician with their approval. I sent them a copy of the bill in September 4, 2024 and no one responded to me indicating whether I would get my payments or not. Very unprofessional. If you are denying a claim the proper thing to do is either reach out to the customer or send them a letter. Neither of that happened. I reached out in November and was told some bogus lies. So I resubmitted the bill and have not heard from them since. I thought this was a company of honor and integrity but they have neither.

I received an alarmist notice/invoice about insuring the water line from my house to the main line in the street. The street is a one lane privately owned gravel road with absolutely no water lines. We have a well and there’s not even a municipal water supply available. Very much reads like a scam to me!

This company is that that creepy guy at the party that drops something in your drink and waits for you to pass out and takes advantage of you. Never once did I sign up for their crap. In fact, I cancelled this service the first time I found out it was on my bill thinking I did it by mistake somehow and I know for a fact I 100% didn’t sign up for it a second time. Xcel Energy should be ashamed for partnering with this. They’re just as guilty in my opinion.

I decided to use Homeserve for my insurance provider over 3 yrs ago and everything was fine up until this year. This year has exposed their intentions. I had a leak from my upstairs shower into my downstairs bathroom. The leak was repaired and they left a huge whole in my ceiling. They told me if I would have let the entire ceiling fall in they would have repaired it. First red flag! They decided to not take payments for months and then decided one month to take money from my account 5 different times in one month all to tell me I'm not covered. The customer service reps are not truthful and I was told a different story of lies with every rep I spoke to at Homeserve. They are performing scam like activity and I wouldn't recommend them to ensure my dogs house. Choose anywhere else people.

Not worth it, even though their rates are low. It's just fake advertising, it seems. Furnace broken and their repair company doesn't come to fix. Customer service rep is just lip service. Called them many times to no avail.

Worst service possible. 12-4 pm appointment time. Showed up at 4:45. Asked me if I had a plunger….huh, aren’t you the plumbers. Said they didn’t have proper equipment and left me without use of my kitchen without a set appointment for following day. What recourse do I have? Can’t withhold payment, it’s a monthly premium. Worst service ever. Called customer service and got nowhere. Save your money and get a competent plumber.

We were left with this our entire yard covered in dirt, gravel and pieces of sewer pipe. They hauled in gravel and left it and you can see they covered Our Entire Yard and our entire yard was not dug up. They refused to come out to see what the plumber had done, plumbers won’t return the calls. The sidewalks are caving in tilted downwards to each other nothing but a pool of water when it rains. They broke our flower bed that goes around never told us I found when I went to inspect what they had done. The 2 boys digging up our yard was rude just walked away as we asked them where they were digging never listened to us. They ended up digging in 3 places the sidewalk on both sides and our yard was left like this and I have a 3 year old grandson in the house that couldn’t play outside because of what they had done to our yard.

Useless!! Just called for an issue. Explaining to the Homeserve rep on the phone what my issue was. He told the plumber it was a sewage leak, which was incorrect. The plumber came out and said it wasn't covered and I would be charged $300. I called Homeserve again and explained to another rep what the issue was. She wrote up another work order and told me the repair would be covered and she would contact the plumber to tell them to just invoice them. Two hours later a Homeserve rep called me and told me the repair wasn't covered.

My mother is dead and sold her home on October 20, 2023 and you are still trying to collect? How do you collect off a dead person and you have the death certificate. HomeServe was terrible, they would send Jett Plumbing out but they never fixed anything, just jerry rigged the problem. Christine ** had to pay $803.78 to fix the kitchen sink because Jett Plumbing told the elderly owner that a little water was supposed to come out of the piping from the bottom of the sink which ruined the cabinet. I paid for plumbing and electrical work for my mother's home. This HomeServe was sending companies out that didn't want to fix the issues.

I had the worst experience with HomeServe. I purchased the premium packet with them for my home and had them for at least 2 years.. I started having little problems with my hvac system that still required me to come out my pocket during the service (for Freon). Other than that they didn't do anything major to my system. It was just going out. Anywho, homeserve was suppose to give me a prorated price towards my policy for a new system, and even though I was quoted one price I would be getting back in 3 months of me still paying them and not need service somehow.. I wasn't owed a refund any longer.

I’ve been paying premiums for years. Water line busted and they refused to pay. Said it wasn’t the main line from the street. You are better off just putting that money aside yourself for future repairs.

Updated on 11/07/2024: I posted a negative review about this awful company last week - complaining that the plumber they hired to make repairs to my neighbor’s water line resulted in damage to my landscaping. They got in touch with me and told me they would get back to me with a response. Their plumber also severed my cable line which caused a major inconvenience. They finally got back to me today and Homeserve refuses to take any responsibility for the landscaping damage and that I'd have to deal with their plumber who is not in the landscaping business. I’d give them a negative rating if I could. I also since cancelled my Homeserve policy as I'd never do business with them.

I am extremely disappointed with my experience. I reported a malfunctioning microwave over 15 days ago, and despite multiple follow-ups, it still hasn't been repaired. Customer service has been unhelpful and unresponsive, leaving me without a working appliance for weeks. This lack of support is unacceptable. I expected better service and communication.

I spoke to Kirsten H. And she shared plans that they have that cover my home in the event of an accident at affordable prices and give my husband and I a peace of mind. She was very polite and courteous. They replace hot water systems! And help with water lines the water company will not come and fix along with cooling/ heating systems. Good find!

Been paying for heating/cooling coverage for numerous years now and was just informed my heating system was not covered due to 4 heating zones. After multiple annual tune-ups, no technician ever told me that but yet they continued to charge me the coverage premium. Bounced back and forth between customer service and the repair dept as they were pointing fingers at each other and finally just demanded they cancel.