HomeServe Reviews

Response time was in same day. Men were all courteous and polite. Problem was taken care of with no mess. In one hour everything was back to normal. I would definitely call them again. Glad I purchased this service.

At first, I found the company unresponsive but once I called Dominion Energy and got them to intervene, our problem was addressed and a solution was found that was agreeable to all. We now have a working microwave. I just wish they had better customer service from the start.

So, Our neighbor came home and saw water coming up in our front yard. I called Homeserve right away knowing Id been paying each month to Homeserve thru Dominion Energy. The woman who answered the phone was so nice and put my mind at ease with our situation! She sent out Plummers to our home and told me not to worry about anything! She really put my mind to ease. I can't thank Homeserve enough for being there for us. I have told my neighbors about this wonderful plan. They had no idea that their Homeowners Insurance did not cover this water leak, homeowners are responsible for this expense! A Big Thank You Homeserve!

Recently I had plumbing issues believing it was covered with my Home Serve plan, my only concern was to be charged ($100) to connect me with an expert who later billed me almost ($400) before my job was done. The purpose of monthly payments is completely defeated. What's the point making monthly dues only to be told I'm not covered.

The contractor was pretty good. They always tell me what I need to know. So everything was good.

I filed a claim over the phone and it was very easy. They fixed the plumbing problem and it did not cost me anything.

I was surprised that the contractor for a recent claim, Mayes & Sons Plumbing, came out so fast. Usually, it’s a 24-hour or more turnaround but this time, it was only 12 hours. Also, I had a backed up drain and they were able to address it.

I recently had a plumbing issue and Hers & His Plumbing was sent. Their plumber got the problem solved within a few minutes. He couldn't tell me what the problem was, because, all of a sudden, it started working for him. After that, he snaked the toilet. He got the job done. I would recommend them for anybody. I have always had a home warranty on my home and I haven't been happy with the other two. Now, I find it quite refreshing to actually have a company that people are willing to work for. The two contractors that I talked with appreciated working for HomeServe.

The three toilets in the house stopped flushing and it reached back up into the two shower stalls. I called HomeServe and they sent out a very nice plumber. He had a hard time finding the big pipe that goes out of the house. He was out in the dark still working because he was hoping he could get a toilet that we could use. But he came back the next day and finished the job because the sprinkling system in our community, which I had no control over, came on and the poor guy got soaking wet.

A small tree fell on the power line coming into my house. AEP initially removed the tree to keep the wire out of danger. I called Home Serve because there was some damage to the weather head on my house. The Home Serve attendant on the phone was strange to talk to. She was silent for long periods of time making me wonder if she was still on the line. I would get a question from her, answer her, and had no acknowledgement that she had actually heard me. However, after 17 minutes on the phone with her, my appointment with the technician was completed.

When we call HomeServe, they come on time. But it was kind of an issue dealing with the people assigned when I had a claim. We called at 2 o'clock and they said to call back at 3:00. We called at 3:00 and then 5:30 and then it was too late to do anything because it was the weekend. I was kind of annoyed with that because my mother is elderly and we needed help with the toilet. No one came until the next morning, which caused a problem for us because my mother was by herself and she needed the main bathroom. Then, the gentleman came out and everything worked. But unfortunately, the same thing is happening again. He was calling HomeServe on our behalf to see if somebody else could come out that can snake it better.

I have tried to get an honest answer and anyone to follow through with their service. I had called in a claim for an electrical issue that is well within the coverage of my plan and they sent 2 guys out who came in, didn’t look at anything and simply told me Home Serve only covers outlets and switches. I called back to make HomeServe aware of what happened and they told me that wasn’t true and they would send someone out for a second option. No one ever called or came. I’ve done this THREE times now. This is an absolute SCAM. I wish I would have known this before I signed up.

When I call they always have the plumbing co. here very quickly, and whatever my problem is will be taken care of. I always recommend HomeServe. I had a very serious leak and it was taken care of, but without any expense to me, so the insurance is highly recommended. I'm so glad I had the insurance, because it gives me peace of mind.

The last time I had an emergency with the heat, I was kind of upset about it because they said my contract with the heat elapsed last year and I have to pay for them to come. I did not mind paying them to come but they said they will come in eight days. I don't think that was appropriate. I had to get somebody else to come and do that. Other than that, I call HomeServe when I have a problem and they come. They call me to let me know that they're on their way and in the timeframe that they want to be here.

I’m getting a claim done but I’m not very happy. I thought I was just having a minor heating problem and now I have to buy a whole new furnace. Then, they said they wouldn't do the whole service but they would give a voucher of $1,500. But then all of a sudden, that was out and I'm left with nothing but replacing the service, hoping that it could get fixed, but they say it can’t be fixed. And they’re telling me they won’t be able to fix the heat exchange, even though they can, but HomeServe doesn't pay for that. But with a plumbing claim I had, the plumbers came to fix whatever problem I had.

I purchased this warranty for not having to call a plumber is what I was told but the first time I used it I was told "We don't do that you have to call a plumber." WOW such a disappointment, I paid on this warranty for 2 yrs so I guess I'll look elsewhere for GOOD service!

I was unable to use my bathtub to take a bath or a shower because it was leaking into my crawl space. HomeServe team came out and replaced the pipe and the trap door area and the pipe underneath mom tub and now I am able to use my bathtub. Thank you so much for everything. I am super satisfied. The plumber was very knowledgeable and very friendly. Thank you again for your service.

Our experience with HomeServe has been easy. If we have any issues, we just call them and usually within 48 hours, it’s taken care of. We had a pipe break in our upstairs bathroom and it took them less than 24 hours to deal with it. The service was great. We have had no problems with the vendors, as well. We had one problem where they couldn't find a vendor in our area. But that was the only time. We got somebody out here eventually and that took a minute.

There was no water flow coming out of the shower. The guy that came was nice but he came into the house with no mask. The claim process was also good, but it wasn't covered, unfortunately, so my buddy was able to fix it the next day within four hours where he said he was gonna take a lot longer.

HomeServe is phenomenal and the people that have come out were wonderful. One time, I called on a Sunday evening and they came out the same night. I also dealt with PowerFlo and they were polite. There was a problem with my sink and their guy thought he had it fixed. Then, he said he wanted to check one more thing and he found another leak. If he didn’t check it, I would have not known about the other leak and he would not have been there to fix it. He was amazing.

There was some backup in the sewage line. I called HomeServe's number and they sent somebody over who took care of the problem.

On the morning of August 30, 2021 our family room, laundry room, foyer and garage were flooded. Our water heater burst and was gushing water around the whole bottom seam. I called Homeserve for an emergency plumber but there were none available. On Tuesday Homeserve called with a plumber to Call. MANN Plumbing could not send anyone until Friday to just look and not replace. Homeserve supr. told me to replace it. My local plumber was here in 2 hrs and replaced it.

Home Serve sent B@b Appliances out to see what was going on with my refrigerator. B@B appliances checked it out, found that the sealed system has a blockage in the system and not repairable. Home Serve told me they don't replace. Now I have to come out of my pocket and buy a refrigerator. Was not looking for that. Dominion been charging everything time I pay my bill. It did not serve me any good to have it and it don't serve me a purpose when I need it. I cancelled it.

Satisfied with the last plumbing Company that was sent to do the job of replacing my hot water lines to my bathroom sink, shower and bath tub. Work completed in a professional manner with all unused material cleaned up and disposed of. Plumber seemed to know what he was doing.

The heat flame sensor was off so the house was cold. I thought it would take more time to get someone here, but it was only a few hours. Then, the tech from Barber Heating & Air was here for about 20 minutes and he figured out the problem.

Repairman was very professional. Did all the work in a timely manner. He did not shy away from any questions I asked. This gentleman is a plus to your company and will be a plus whether he goes. If at any time I will have to have repairs again I would specifically ask for the same repairman. Because of his professionalism and the great work he did. I am very pleased with his work.

Two men came to our house to find our leak. They worked really hard and were here several hours. Repaired some pipes. Hopefully this will take care of our problem. Very pleased with what they did for us. 5 stars for these men.

I'm a single mother, and I know that I can afford to pay HomeServe, but when a major catastrophe happens at my house, I don't have thousands of dollars to repair something on the spot. This is why I have complete peace of mind with HomeServe, that if something happens, my kids aren't going to be cold, we're gonna have heat and we're gonna have water. I've never had an issue. I call, the same day, they’re here. I've never gotten anything where they couldn't come for a day. I've had an issue where my heater wasn't working and they were here right away to get it started.

First call made was answered by a real person who easily understood my issue and was very polite with a good attitude. I was called by a plumbing company that came the next day. He did not repair it that day. However the very next morning another tech came and it was Saturday. Repair was made. Both technicians were knowledgeable and polite. Mess was cleaned up. Pride in their work and respectful. I am very happy to have the insurance.

I've had a good experience with HomeServe. It’s been very easy to use and reliable. The reps have been super helpful and respectful. When the techs came out, it was excellent. They were always helpful and able to address the issue.

Home Serve was able to find a company that could come out the next day after another company could not come until after the weekend. Leo's Plumbing and Repair came the next day. They were right on time; very professional and kept me informed of their arrival. The two young men were very professional and I would definitely call this company if the need arose.

The process of Homeserve took a little longer than expected. The first provider they gave me was terrible, but they did resolve it after I called many times and sent me a second provider to fix my heat. Walid was amazing. He made up for the whole terrible experience. The supervisor I spoke to was also very helpful and made up for the bad experience.

Home Serve really need to switch up on the service companies that they set out to do the work. Some of these people has bad attitudes and provide bad service. This is the reason for the two star. If you going to go up on the price every year. The customers should have a choice on who you send to do the job.

The original repair request was dispatched and the tune up was not satisfactory due to the fact the tune up was only partially complete. The 2nd request was done with very good results. I would like Fred's Appliance to be provider for future repair calls.

The service through HomeServe was absolutely wonderful. I appreciate everything. Everything got fixed, timely and properly. We recently had a clog in the main drain that they had to pump out. The technician was great. The tech came right away, about an hour later. I have a special needs daughter in the home and they accommodated us. We also had a claim last year with the same situation. They came and fixed it. Then we had another backup a year later and that also went very well too. Everything was fine.

I'm satisfied with HomeServe. They come out when you call. It's not one of these “I'll be there in three days.” And to me, that's important. The techs came out very fast recently, looked at my unit and put some more Freon in it. It took me a while to get through HomeServe, but once I got through, they said someone would call me back, and within the day, if not the next day, they called me back and came out that day. The techs were also very professional.

I had 5 service agreements. I called about my gas heater going out and they didn’t send anyone to take a look and wouldn’t help me replace it. I called about the brown water in my bathtub. They wouldn’t send anyone out to look at it. I called about my interior lights going out and they finally sent someone who couldn’t figure out what was wrong and the “office” called me to deny my claim. I finally figured it out! Home Serve just takes people's money so I cancelled all my contracts. Why pay them and not get any service?

Called Home Serve for help since my Hot H20 Heater was leaking from the bottom. They took my information and within 10 minutes I had a plumber on his way to fix the problem. They installed the new Hot H20 Heater the next day.

The reps at HomeServe are efficient. I am not on the phone too long with them. HomeServe was useful for the drain being clogged and I was able to not have to wait days or weeks for somebody to come. I was not home for the repair but everybody was satisfied with the quality that they provided.

EXCEPTIONAL service!! They kept us informed in everything they were doing. When HomeServe could not unclog the sewer system, they got another company who had a larger jetted and they were able to unclog it which meant our driveway did not have to be torn up. Love this service company!!

The staff was polite, courteous and friendly. Spoke to a representative and she was awesome. The gentleman that came out was awesome too. I find that this coverage is unsustainable and a waste of money. I will cancel this policy.

This company is very prompt, on time and friendly and fast service. They are also knowledge of their job, definitely recommend them to friends and family. I will keep them for my services. I did not have to keep calling them about my issues. 1 call. That's all and they handled everything.

The time frame for service works when you need the work done. The affiliated companies are decent ones that look out for the welfare of the customers. With low monthly payments, it lifts the worry off of big time budget busting emergency home repairs!

The repair service was done right away without any delays. The service people were very professional, knowledgeable and did a good repair job bringing the AC system up to code. Job included a Gas valve replacement. Did a bubble test to check for leaks and none was found and the operating system is normal. I would recommend HomeServe to any of my friends.

Talmadge Services (the owner) came all the way from Martinsville to repair my furnace. It turned out to be only the thermostat and wire. He was neat, cleaned up behind himself. Very polite. Gave me the only what I needed. Even though my service was not covered by Homeserve, I would use them again and again. Great Job on the phone operators who worked vigorously to get me help during a cold snap. Thanks Again!!

This review/complaint relates to a boiler installation that was carried out by HomeServe. Part of the process that HomeServe quite rightly goes through is to conduct a video survey with their heating surveyor. Having carried this out with the heating surveyor it was established that the boiler that we had was relatively small and the new boiler that was being recommended was much larger and would potentially extend beyond the area of the cupboard that currently contained a boiler. We were encouraged to upgrade to a more expensive boiler that was about 100 mm smaller in height than the one that was being proposed and therefore would fit within the confines of the cupboard and would not extend beyond the top or the bottom of the cupboard.

Everything has been good with HomeServe, with the exception of my last call. It was horrible. I had an emergency in the house. It took three days for them to attend the emergency. I have outside water coming through my electrical box in the house. They made arrangements and they sent an electrician. When he came, he said, “Oh no. That job is not for me. That's a plumber’s job.” I had to call back and say, “You guys sent an electrician, but the electrician said that has nothing to do with him. It’s a plumber.” It took two days for the plumber to come to the house. When the plumber came, he was there for 10 minutes and glued something that he thought was the problem and left. Now, I’m gonna have to hire a plumber myself to come to fix that for me because I have the same problem. It wasn't even fixed.

I first got Homeserve after my husband passed away. He'd repair bathroom pipes to save the cost & time of a plumber. I bought an exterior & interior plan. Later, I would need an entire waste line which would be in the thousands. I paid nothing! I also received 2 pipe replacements (kitchen & other bathroom) as well. When I called for service, they are so polite. Qualified plumbers come quickly and do an excellent job. I have told all my neighbors and friends. It's the best money spent if you're a homeowner!

I have a problem with my drain. The one that goes out to the street gets clogged sometimes. A contractor has to come out and figure it out from time to time. A couple of weeks ago, that outside drain backed up again. I called the HomeServe number and told them about the problem. They knew who I am ‘cause I call two or three times a year. Usually, Mayes Plumbing comes out that same day and the plumber came out around 2:00 in the afternoon. He does a good job. It doesn’t take him long. He cleans it all out, doesn't leave a mess and takes all equipment with him. HomeServe took care of my problem and it didn’t cost me anything.

My most recent claim went through nicely. I called HomeServe and was connected to somebody right away. The rep called me back within half an hour to say that the company that she contracted with would be at my house within two hours. The repairman showed up and cleaned out the sewer pipe in the basement. He snaked it out and so far, everything's been great. HomeServe is beneficial that if there is a problem, I can call somebody without having to look up on the internet who to call without knowing anybody.

Linval from Drain Care Pros was absolutely professional and thorough. I will definitely hire him again and again. Great job Home Serve. The young female rep who took care of me was the best experience I had with any warranty company. ****** stars.

I was in need of electrical service. I was quickly assigned an electrician. I told the rep of my past unfavorable experiences with that company. Home Serve worked diligently to locate another electrical company for me. For this I am grateful.

We got to take 45 minutes out of our day just to get an appointment. That’s not good. But I will give HomeServe the benefit of the doubt. The only issue I had was when the man from Aero Services came out. He just left without saying anything. So, I got in my vehicle to try to chase him down. And that was when he told me, “I'm gonna have somebody from the office call you because there's nothing we can do. It’s a city problem.” No one from the office called and told me anything. Whatever the situation is, leave a little note on the customer's door and say, “Hey, this is a city problem.” Don’t make me chase you to get the answer.

Called in a claim for service on 10/14/2021. As of today 10/27/2021 we still don't know what's going on with our claim. Last thing we heard was it was under review on 10/22/2021 and we should hear within 24-48 hours. Today is the 27th @ noon and we have heard nothing. My last call to them I was on the phone for 51 minutes and most of that was being on hold and learned nothing.

The company that HomeServe sent was wonderful. They got me up and going, so I appreciated that. The heating was throwing out gas. The tech that came said a wire must have burned out. When I purchased the service, it was kind of reasonable at the time. It seems like the prices are going up, though.

I called HomeServe about a possible leak in my hot water line. The tech came out and checked everything. He ran pressure tests and figured out what was wrong and fixed it up. I'm just having to keep an eye on it and make sure that nothing goes wrong. If there's a leak, Barry said it's very small and they probably couldn't even find it right now. It's a wait-and-see thing. He was really good about coming out and thorough, too. With HomeServe, I have a little bit of peace of mind, not having to worry about a big bill coming out of my pocket right off the bat. It was nice to be able to call somebody and have them check it without panicking. I was very satisfied.

Called on Friday & Home Serve was quick in giving me a plumber's number but when the plumber did not show up at the given time the following day and I called back they gave me 2 more names, neither responded. I called back to Home Serve and was told because it was a holiday weekend I wouldn't get any response until Tuesday. Only 1 plumber called back on Tuesday and said they would be there on Thursday but there was a time mix up and they didn't take care of the problem until Friday...a week after my 1st call. Home Serve never followed up with the plumbers and have a limited number of participating contractors.

Technician came out and snapped the line but was unable to repair the problem. He said in order to fix the problem he would need to do something different but no one has followed up with he about a resolution.

HomeServe sent a contracting company technician to access the issue with the stackable washer/dryer. Upon identifying the issue, a countermeasure was planned; however, the most cost effective way to address the concern was to replace the unit. I was pleased with the ease in which the entire transaction was handled from claim submission to the final corrective action. I have used other warranty companies for the past 12 years. If HomeServe operates with this level of efficiency and integrity, I will continue to use them and recommend others.

The process with HomeServe was easy. The service provided by the techs was quick. They resolved the problem that day.

This was the first time that I used Home Serve. They were very quick to sent plumber out to check my pipes. The plumber was very professional. I liked this. I hope home serve keeps this kind of service because I am going to expand my coverage in late 2022.

HomeServe's employees were extremely courteous and were able to schedule an appointment to suit my schedule. The company they chose was equally as professional and courteous. I would recommend them to anyone. HomeServe has been a blessing during this tough period in our lives.

My experience with HomeServe is good. The only issue I have is I would like to have a record of how much it costs me. Even though I paid my premium every month, I would like to know how much the actual service costs are because sometimes I can file that as my deductible. The contractors don't leave the actual price of the service. Other than that, everything has been great. A claim is handled within a couple of days. They're reasonable. I call it in the day, and within about two days, I'm being served.

The folks at HomeServe are always so nice and professional. They take time to explain the plans, the monthly rates are low, & no service fee when the tech comes out to the house. Well worth it, and the techs they use are not shady like the other Home Warranty companies.

When calling for repair, was asked if anyone had COVID looking out for the repairman. The repairman told me he was just getting over COVID and without being vaccinated I felt uncomfortable. He was very rude because I asked him a question about their rules about COVID. Charged me 285.00 for an expansion tank from Lowes, which only cost 40.00! Rip off! Wife works at Lowes, department manager in plumbing. Hope they are not overcharging ya’ll. Emailed them, if I don’t get any satisfaction I will be reporting them to BBB!

Customer service was very polite and And the company they had to come and do the job was Good by contact me if there’s enough a date quick. The gentleman that did the job was very polite and efficient. They were on time and work with you with the time to come out and do the job. Contact you to let you know when they come in.

Best service I have ever had. Thanks Home Serve. Plumber was a day early. He was here in less than an hour after I called Home Serve. He was very pleasant and neat. He even cleaned the floor in front of the sink.

Doesn’t cover most things, don’t know if it’s worth it. It doesn’t cover hardly anything, the people they send are great, but it doesn’t cover the issue. Why can’t it cover more things, it only covers a stopped up toilet. So why pay the money? You need to cover more things.

Professional Rep readily established repair appt. w/ qualified contractor that provided quality fix. Rep was knowledgeable & pleasant. On another call, received equally helpful claim info. My experience w/ HomeServe has always been great. Would not hesitate to recommend to anyone.

Poor drainage of water could not be fixed by snaking, due to hole in pipe. New pipe was installed, but another leak developed. A second pipe was added. Still sluggish drainage of water from tub. Workers tried to fix the problem.

I called HomeServe for my outside light. They came out and looked at it and told me that I needed a bulb and they couldn't go do that for me. I had to call another company to come out and do that. Overall, it's good to be able to call somebody that I'd had already paid for to keep service.

If you are looking for a boiler installation do not go through HomeServe! They contract out to companies who they do not check up on and do not ensure that they do a good job. I have had a boiler installed at a property and the boiler has been left on a temporary circuit, engineer saying he is not qualified to fit a wireless thermostat, the condensing pipe having also been fitted wrongly and a radiator left not working correctly and them saying it was a previous issue to the installation. Almost a month on I am still battling with Homeserve, we have lodged a complaint, to which we have had no response. They have had their money and now they are reluctant to finish the job!!!!

HomeServe offered $4.99 a month. I had plumbing with them then I took electrical. HomeServe only covers inside and outside plumbing and inside and outside electrical and sewer. But the warranty has saved me a lot of money over the years when I needed some service. I have told my friends about the warranty and I have been an advocate. I'm fine with their electrical service. They've sent reputable people out. I recently had an electrical claim and that was really good. A man called me and told me what day he would be coming in. He called me half an hour before he got here and he took care of the problem. He was in and out in 15 minutes.

We had our drain in sink unclogged and we were very happy with the service we received. The gentleman was very nice and kind and did his work very well. Enjoyed visiting with him when he was here. Thank you for sending him.

I've decided to take advantage of the other program that HomeServe offers. The ease to which this service works was outstanding. I didn't have to pay any deductibles or balances. I've already recommended to others. It's the best program to protect yourself and your household against any home disasters.

I don’t have any idea anymore of what I agreed to - supposedly! This is simply not the way to conduct business! Please send contract and costs and any other pertinent information immediately to my email address: **

Having HomeServe has saved us more than we've spent on the bi-monthly premiums. They have never failed to respond immediately when we call and have only sent really good contractors to unclog a sink, toilet or laundry line. Some neighbors and friends who use HomeServe would have had much greater expenses when sewer lines collapsed had it not been for their coverage. Can't say enough positive things about having this coverage!

With HomeServe, I don't have to search for somebody if something goes wrong. They do it for me. Recently, I had clogged bathroom drains and the tech was out right away. He cleared the drains for me, just like I needed, and he was very pleasant. He went through all the COVID protocols and cleaned up after himself. At another time, I had a hole in my front lawn and called the techs out. They dug out the sod that was there and found an empty dry hole. There wasn't anything leaking or anything they could do, so they put it all back together for me.

We had a leak that we noticed in the garage coming down from the first floor area and we really didn't know where it was coming from. So, we called HomeServe and they got ahold of a plumber. He came the next day and he located the leak pretty rapidly. He opened up the garage ceiling area, where the leak was coming from, found where the leak was coming from, and repaired it. He had to go into our bathroom, into our whirlpool tub, and our Jacuzzi tub. And it was in the actual turn and shutoff valve that was leaking. So he replaced that, we cleaned up the mess, and away he went. Everything's working fine now and we have no more leak.

I was getting a leak in the garage area near my AC, so I thought it was my AC, and I called out that company for their insurance. They came out and said no, it was a possible plumbing issue. So, then I called HomeServe. They came out and resolved the issue. I was happy with the process. With HomeServe, I like that I'm allotted a certain amount for the type of plan I have that there's no deductible. With the company I had before, every time that something happened was $75 deductible just to come up.

They do not repair our heating unit that making noise from motor of furnace. Instead, tech shut off putting red tag, forcing us to replace whole heating system using their sales team. This unit has been working fine except little noise when motor start blow air.

HomeServe took care of my service request and they did a good job. Techs came out long before the scheduled time. This is my second time having service with HomeServe. Last year, techs had to check the boiler and service it. It was for the winter. They performed good service.

HomeServe is responsive to service. When an outlet was not functioning, I called them on the phone and the repair company that came was very good.

The contractor - M&M Plumbing was very qualified, efficient, explained everything, did an excellent job. The Home Serve hot water heater protection plan was EXCELLENT - I would recommend the protection plan & in fact just started a plan for my furnace. VERY, VERY SATISFIED.

HomeServe's service is okay, but the company that they sent out charged me for service call. The repairman did the job and then charged me 75 bucks. The refund took a couple of weeks, but I finally got my money back. HomeServe should inform their employees how they work.

When I first called, told to call back following week bc only emergency work due to hurricane then changed story to union contract negotiations pending. I called back next day when I realized problem was worse than I thought. Then got appt with no mention of prior stories. Power restored next day, but further work needed. Then got same story to call back next month re: contract neg. when I called. Called back immediately and different rep took my info with no mention of delay. Work finally completed. Work well done.

Guys showed up on time, ready to get the job done. I have Ins with Louisville Water Co & this is 3rd time being fixed. Looks like these guy got it done (I really hope so). Thank you! I Would recommend this group.

I had a bathroom claim to HomeServe. The guy who came out was very knowledgeable, and he was great. He called back the same day and scheduled the appointment. I recommend having the warranty to everyone. It's a good thing to have.

Edward came to the house. Started to troubleshoot problem. Found the the problem after checking all areas that cause the backup. He started with the camera and discover exact problem. Exceptional customer service from the office all the way to service. Very pleased with expertise of the company.

There is not enough room here to cover the situation. You might look at the notes from my calls to Home Serve 9/23 and 9/24. I have never experienced such incompetence in my life. On a positive note, Pam, in customer service finally listened to me, found a solution and actually called me back to say so. She was the only person who cared or listened. I'd welcome a call to.

We recently had a claim to HomeServe for the washing machine. The technician was excellent. They had to order the part. I like that with HomeServe, I don't have to repair it myself and with the service agreement that we have, we don't have to pay a service fee.

The bathtub was clogged and the tech took care of it the same day he came. I called HomeServe to file the claim for it. With HomeServe, I like having someone to come and fix the problem.

Called support number on my FPL bill. Spoke with customer service who transferred me to the correct contact. They said they would send someone asap, but maybe next morning. Received a call 30 minutes later, plumber was on his way. He corrected clogged kitchen drain and was gone within the hour. Outstanding service.

The toilet in the master bathroom was leaking. The plumber came and told me that I would need to replace a ring or replace the whole toilet then I'd have to get it and I could schedule to come back and pay him a few 100 bucks to put it in. He was great. However, I pay for the insurance. I thought they were gonna come out and be able to take care of things. It's no different than if I would have gotten anybody to do it. I buy the toilet myself and they don't pay for it. I have to pay them a fee that I paid less to an outside plumber to go put the toilet in. I was not pleased with HomeServe with the experience, because it didn't save me any money or time, which I thought it would. They don't cover everything. Customers don't get discounted for general plumbing services.

Cassidy Plumbing came on Sept 13 to fix shower faucet. They said will bring parts and fix Sept 15 between 1 pm - 5 pm instead they came at 11:09 am saying no one home. Never answered my call between 1-5. Sept 16 another company came said I’m not covered (Kramer & Sons Plumbing). I’m very upset about this. Had to pay for everything out of pocket.

I call Home Serve and within hours a plumber will be at my home fixing the problem. No mater what the problem is they get it fixed. I haven't had any problems whatsoever with Home Serve. As I said earlier, I call them and within hours someone will be at my home fixing the problem. Even when it's our A/C that needs work.

Fantastic home warranty company that actually does what they say they will and covers what you pay for without ANY hassle. I have had several different claims that were all covered and I never even saw a bill. The company invoices HomeServe directly, and HomeServe lays them directly. This is not a reimbursement situation, and a Service! Service!

This was a good experience. Plumber cleared drain within a few minutes and was on his way to his next job. I believe has name was Dennis. His friendly manner put me at ease. Should I need a plumber again I would call your firm.

I called for support since the electric company did not respond to my outage reports. Maria answered and was professional and to the point and was able to get a service technician out that day within hours of the call. The techs that responded (Anthony and Kyle) were extremely nice and polite. They checked everything out to determine where the issue was. Although, the problem was with the electric company's system and my contract with HomeServe didn't cover what was needed, they took the time to give me additional information/recommendations related to my electrical system that was very helpful. I feel that was above and beyond the required work.

I was quite happy with the serviceman. He was on time and very friendly. He did the job without my help - I was an HVAC contractor 45 years ago. I was not happy that your $25.00 charge was now $50.00. When did your rate increase? Bill **

Have had Home Serve for several years. First time I have used it. Donco Electric came and Don replace several outlets. Extremely pleased with Don. He was very nice and fixed everything. I have several different plans with Home Serve covering different things. Was thinking I might be wasting money but this was so easy thinking about adding outside electrical. Very happy with Home Serve and Donco Electric. So easy. Just call Home Serve tell them my problem and they take care of the rest.

We experienced multiple plumbing problems during Flooring installation and called HomeServe about noon and were provided excellent service the same day. Otherwise, we would have been without water for the day and would have no choice but to go to the Hotel for the night.

I am pretty much satisfied so far except when I called for service under the hot water heater contract the person did not give the information to be put on the ticket correctly. I was pleased with the tech. because he stayed with the job until he could get things approved. It did take the person on the line from HomeServe a long time to understand the problem and give him the approval.

My entire house backed up. When the gentleman came he was professional and personable. He found that the issue was in fact inside the home. He fixed the issue in no time. Thank you! I'm going to sign up for the inside insurance too. I'm very happy with this service and would recommend it to everyone I know.

The sinks in both of my kitchens were leaking. A set of brothers came and fixed both of my sinks without an issue. They were prompted, proper and cleaned up after themselves. They also answered all of my questions throughout the service.

Timely. Was able to fix the problem and make recommendations. Very professional. Followed COVID-19 protocol. Polite explaining what caused the problem, how to prevent future problems, about how much it would cost. Thanks very much for the help. Highly recommend. Hopefully if I have any other problems he is the one who can come and fix it.

Everytime someone comes in from Homeserve we have to pay additional. I really don't understand the point of paying them every month. Whenever you call them about anything messed up in the house, they always say this is not covered. Pretty disappointed.

IN July I took out a service contract on my gas boiler. In September I had a breakdown and Homeserve sent out a tech who said it was covered. Then he came back and said his manager said it was not covered. They gave me one excuse after another and made many false statements that contradicted what their own contract stated. Three people were supposed to call me back but never did. Finally their customer service manager told me I would not be covered and would not honor the contract at all. They refunded my money and then hung up on me. Through my own research I found out that this is the norm rather than the exception. Please, for your own sake and sanity, do not do business with this company. You will come to regret it.

Requesting the service was easy. The actual logistics of the process were a little more consuming, but then it was still good overall. In fact, in some ways, after working through the process, the representatives went above the call of duty. At the beginning, it seemed like it was a little less than what I expected. But ultimately, I ended up being very pleased with what happened. The first contractor I had was a straight-up bozo. I'm a class A contractor and when the guy came on the job, he was someone that I wouldn't want to have working on my job in the past. But the second one that was sent was awesome and had the job taken care of in no time. Overall, HomeServe went above and beyond to try to satisfy us.

I haven’t really used HomeServe's service until recently, but it's pretty quick and easy. I had issues with my sink. It clogged up. I called them at 12 AM. So, they had someone here instead of me waiting for the next working day to try to resolve the issue. The person that came just snaked the sink and then went on his way. I had another problem but I couldn't show it to him. He said unless he sees it, he can't do anything about it. So, he wasn’t able to resolve that problem, but it hasn’t come up recently. So, I haven't really focused too much on it.

On Sept 1, 2021, I reported a clog in the mainline which was affecting the bathroom area. To make sure I was reporting this accurately, I consulted with a local plumber who verified the issue. After one week, I called back Home Serve, only to find out that the claim was canceled, by "higher ups" as the Interior Plumbing contract does not cover clogged/broken fixtures. I spoke with a customer service rep., Cassandra, who kept repeating fixtures are not covered, even though I kept repeating there was a clogged mainline which is covered. She told me to call back later, speak with another rep. to file a new claim, but she guaranteed it too would be canceled. I kept asking to speak with the "higher up" who initially canceled the claim, but she refused to put me through to this person.

Once I tried HomeServe, I liked how everything was and I've always had a good experience with them. This last time, another guy came out after the work was done. HomeServe deals with a lot of different companies, so they maybe dispensed two different companies out here because after the one company had come and did the work, a couple of days later, somebody said they were coming out. I didn't know if they had to check on what was going on, so I said okay and accepted the appointment.

Whenever there was some problem with plumbers and they were not available, I'd follow up and then somebody would say, “Okay, I'll come tomorrow.” Then, they don't show up. But with HomeServe, I'll call one person and I'm able to follow up, and they have good companies in contract. I recently had a sewer backup, and they sent a female plumber for the repair.

I had a stopped-up kitchen sink and All Dry of Baltimore came out, but they did nothing. They said it wasn’t a problem. I needed a garbage disposal and they didn't do garbage disposals. So, I told them that I didn't have a need for them if they didn't do it. I sent them away. I was too stressed out to do anything more. I paid the money, which was way over $200 and went on about it.

When the unit wasn't cooling at all, a contractor came out the same day. My husband and I were very pleased with HomeServe. I’ve had it and never had to use it but when I had to use it, it was there.

I had an issue with the sewer. The water was backing into the house. But I caught it in time before it got disgusting. The tech got there around 8:30, which I totally didn't mind because he had another job after mine. He left pretty late. He was very busy. It was on a Sunday. So I was super appreciative that he came out.

Everything was great when I submitted a claim for my AC that went out. The person that came out was very thorough and great. The process was very smooth.

You sent a plumber who was not prepared in knowledge, ability or equipment. A totally unexpected experience. Plus he damaged my washer. The response of HomeServe has also been very mediocre. I would have thought that my concerns would be taken more seriously. However I have been left with no choice but to seek further satisfaction.

I called to report a non working attic fan. The tech dispensed out was fine, he identified the problem. I asked if they replaced the fans? He said he would need to consult with his supervisor and I would be given a call back. I did receive a call back and the supervisor couldn't give me a quote on replacement. This was on a Friday. I was told he needed to give it some thought and would reply by Monday. Needless to say I chose a different electrical company because to this day no one ever called back. It's been about a month now.

After 6 visits by technician it seems like they finally fixed the problem with my central air. They were all competent and friendly but all were very hesitant and opposed to replacing any parts....I had "premium" service plan, so cannot justify why it took 4 different techs to fix the problem.