HomeServe Reviews

Hi my name is Sam. I live in Damascus Oregon. I have had Home Serve for many years. So I had a leak back in 2016. They came and fixed it. I’ve been paying insurance for many years. So in 2022 it leaked from the same exact place again and I tried to do a claim. We had Apollo plumbing come out and give us a bid and they told us that the waterline would need to be replaced. Once home serve heard about that they were coming up with all sorts of excuses not to pay. They will pay for a small things but when it comes to a major repair they will not pay. They were trying to tell me that my waterline is in my neighbor's property but that line is part of my easement.

We had blockage in our sewer and right away, the rep called the company that they deal with and made an appointment. Then they sent me a text and were very fast to come.

The latest claim I had was when something was wrong with my toilet but they didn't cover that part of the plumbing. You get what you pay for and I didn't pay enough to get the coverage I ended up needing.

Very poor and even rude customer service. The unlicensed plumber dispatched by the company caused serious damage to our building by flooding the bathroom and then claimed that the original service request was not covered. I am contemplating legal actions against the company now.

HomeServe reached out to me and made sure I received the paperwork necessary. I feel they went to great lengths to make sure I felt satisfied. I appreciate the care on their part.

I had a leaky toilet flap and we were relieved to have the insurance with HomeServe. They hooked me up with a plumber and they were wonderful to work with. Everybody was professional.

Very professional, would ask them to come again if needed. Only took them 4-5 hours to replace part of my AC unit. They also brought me 2 portable AC unit until my unit could be fixed. That was very much appreciated.

Accidents and breakdowns happen, and thankfully HomeServe came through for us every time. Professional workmen showed up on time, found the problem and fixed it the first time. No additional charges, no runaround, Definitely worth having and at a reasonable price! I would definitely recommend this product to any homeowner.

When speaking with your service representative I found out that HomeServe leaves volumes to be desired. I found out the hard way that there is more to my service contract that isn't covered than is covered. 1st off you don't give information about what not do or who to contact in case of a sewer emergency, then you use contractors that aren't readily recognizable in the plumbing community. Ready to terminate my contract with your company.

I called on Monday morning with a no cooling situation, and was placed on the schedule for Wednesday for the evening block. I immediately received confirmation of my appointment. On Wednesday morning, I received a text and email canceling my appointment and no additional follow up to indicate a new provider would be servicing my home. As an employee, I could see it was supposed to be sent to a new HVAC provider. If I was a regular customer, this would be extremely poor service! At 7:50 pm, I called to confirm I was still receiving service and it was apparently not dispatched to the new provider. I was told by Stanley that I would receive a call the next day. Fingers crossed, as we are heading into a holiday week end!

When I called HomeServe, it was only a short time before I received an email from Guerrero Electric. They were prepped and ready to come out immediately, but I had previous that-day commitments, so I called Guerrero & talked to Noah. He quickly reset our appointment to the next morning & sent Joe & Tony to do the work. They were fantastic; very helpful, thorough & knowledgeable. Much better than electrical peoples I had out previously. They got all of my issues taken care of & even gave me cell # if I had any other issues. Highly recommended HomeServe and the company they sent out.

I had sewer backup coverage and I was very pleased with the response and the service. Very professional, knowledgeable and I would definitely recommend HomeServe! They even came on a holiday and a weekend, I was very pleased with the entire experience!

So far, so good. The techs have been real courteous and explained everything to me. The number one benefit of having a home warranty is if something breaks down and a person doesn't have the money to fix that appliance. Also, what HomeServe offers, either to repair or replace it, I like that.

I told HomeServe that the toilets were not flushing all the way and my bathroom sink was backed up. When the plumber came here, he told me, “I understand your house is backed up.” I told him no and he said, “That’s what's on the report.” Other than that, it was okay. He found out that the thing inside the tanks wasn’t set to let the water in. Once he went into the tanks and did whatever he did, the water flushed. My sink had a smell in the bathroom and he took the pipe loose and cleaned the sink to dry them out.

His & Hers Plumbing Company was hired through my warranty service company, HomeServe. His And Hers employees indicated that my hot water circulation pump was not working. They indicated that per my contract, they would provide replacement and installation with no charge. After about an hour, I received a call indicating that the replacement pump was unavailable.

Our sewer backed up, we had two other companies come out with cameras. Both explained that roots are pervasive at sewer tile joints, one tile near the main is slightly offset. The line runs under our garage, so it cannot be dug up if it collapses. The only option is preventative lining. HomeServe did not send a camera, nor will they until the line collapses. By then, it's too late.

I am on my second week waiting for someone to get back to me. I called this week to see what was the status. I was told by Katlyn that it was in process and someone would be getting back to me shortly. I am waiting for the following through

Before I signed up for Home Serve I asked some friends what they think about signing up for such a service. Most of them told me that it's not worth it because you get charged monthly and when you have a problem and need to use the service they give you the runaround. I signed up anyways and couldn't be happier. When I had a sewer backup recently I called Home Serve and they said they'll have a sewer company reach out to me shortly. Within 10 I had an appointment set and a few hours later the tech came and fixed the issue (which was a big one - would've cost me a couple of thousand dollars to fix myself). So as I said, I couldn't be happier that I signed up and I'm a happy customer.

Matt was very professional. He inspected the entire crawl space to find where all the water was coming from. As soon as he found it he told me what was going on, cut out the problem area and repaired it.

I love HomeServe. I’ve recommended them, and I had some other friends start to use them too. Recently, I had a water heater that started leaking and ruined my whole basement. I called HomeServe and K Jett Servicing came out. They thought it was a valve and they replaced that. It turned out that it was the water heater so they came out and replaced it for me. I have a very expensive water heater so I had to pay about $1,400 out of pocket. But at least they paid part of it. I also love the guys they always send out. K Jett Servicing has come out a few times to either unclog or fix my water heater. They’ve been awesome.

I came out in the summertime and I checked the water outside and I heard the water flowing. The steel broke off and there was flood everywhere. The plumber that same said it was due to it getting old. But HomeServe kept saying that they could not pay for it because it was a busted pipe even when it wasn't. The plumber talked to the lady over the phone and he was trying to describe to her that over time, the pipe would get old. He cut the water on and it just broke off. It was the inside-outside plumbing. The lady still said they would not pay for it. She wanted to talk to me and I was so mad, I hung up on her. I was upset with them for what just happened. I might as well get rid of this service as I'm paying them for nothing.

Always happy with the service. Ace's service is professional and my problem is always resolved within 24hrs. Best decision I ever made was to get Home Serve. Have older home so they save me lots of money. Thank you so much!

HomeServe was quick and efficient in resolving my clogged drain. I called on a Sunday night and they were there the next morning at 8 am. Anthony was professional and even went the extra step to clean up the sewage.

I enjoy HomeServe and that’s why I keep on re-signing with them. When I call HomeServe, the techs either come out that day or the next day. The only time they couldn’t come out the next day was because they were full. I had a plumbing situation and I had to pay for that myself. Other than that, the tech guys come and they’re very nice and explain things. I appreciate their help. The last they did was the knob on the stove and that went fine. They did a great job with my shower too. The techs always do a good job. They also come back and fix things.

I had a water leak and it turned out there was a leak in the pipe from the water main to the house. It's partially underneath my driveway. I called HomeServe and they said they had somebody out there. It took two or three days for them to get out here. They probably only have a few guys in the big area. That aside, that was acceptable. I know they just can't come out here at the last minute although I would have liked that. Because there was a delay in the time it took the techs to get here, I got to the point that I had to turn the water main off and on to get water to the house because it was leaking really profusely. Once they figured out what to do and started work, they got it done and that was great. The only problem was they had to cut a portion of my driveway. They had to tear the whole driveway down and they made a patchwork instead of making it match the other side.

HomeServe has been quick to find the appropriate services for my problems and when there has been an issue with the service provider they send someone without any hassle. They are always kind, helpful and courteous when I call.

I had a frozen valve on the back part of my washer. When the tech came and he looked at the line, he said it was just old, corroded buildup, and the pipe had frozen shut. He got a part, came back, and in 30 minutes, had the repair done. He put new handles on it and he was done within an hour. I was impressed. Now, we're able to shut the lines on and off.

Dominion utilizes HomeServe as a 3rd party subcontractor for plumbing issues. I had an issue and wanted a local, reputable plumber to address a simple leak and drain issue with my dishwasher. In South Carolina, a plumber has to be licensed with the LLR. Their plumber came out days after I called and did not fix the issue properly. This resulted in my sink cabinet rotting out (the whole thing needed replaced) and two dishwashers had to be replaced due to negligence. I asked for paperwork, the name of the plumber and warranty of service. None of this occurred and it escalated to Dominion turning off my power over a simple dispute. The person was not licensed - do NOT utilize this service. The local, licensed plumber I used made a statement that these "warranty services" are notorious for not doing what they promise and causing issues. I found out too late. Save yourself money and set aside an emergency fund.

I wish that HomeServe would cover more things regarding sewer problems. But it has been good so far. I'm very happy with the techs who came out.

Overall, I like Home Serve. My HVAC stopped working in April on the first 80 degree day. When a tech came he couldn't find the problem and now my damper doesn't seem to work so my room upstairs cools. It's too hot up there now and wasn't that way before. We've had the system since 2018 and the temperature was only 2 degrees off from downstairs. After 2 service visits, I believe I need the original installer to fix it. I would appreciate if Home Serve would reimburse me for the installer, Residential Services to return.

I do the claim with HomeServe over the phone and I usually get a live person right away. This last time, I got a recorded, push this button, talk, what's your problem and, “All right, we'll call you back,” kind of thing. I’d rather talk to a real person like I did the first few times. But they called me back home and we talked about what was going on. They asked if I wanted to receive text messages, and I did that. The people I’ve talked to at HomeServe are nice and the contractors are good. They've been professional and very nice. They installed my water heater and they've been out twice now for plumbing issues. My experience has been very positive and I've recommended HomeServe to a whole bunch of people. They should get it.

I called HomeServe for a repair on my hot water heater. The contractor took 3-days to come out and stated they would need to replace the hot water heater. After 2-weeks I called again and they said they would come and replace it. I was without hot water for 2 weeks. They replaced the hot water heater and within a month I was without hot water, again. I then asked a plumber to come and check the hot water heater. The plumber took photos and showed me how the hot water heater was not connected to the ventilation so carbon monoxide had been leaking throughout my attic. Also the "brand new" hot water heater had the glass broken out where you light the pilot - THIS IS SO WRONG!!

I called and set up an appointment for a plumbing issue, which was very easy and fairly quick. Also, the plumber came here last week and it went really well. It was a very specific thing that caused the blockage and he took care of it. He also gave a quick tip and some suggestions.

We called for sewer service, and couldn't get it timely through Home Serve, so we contacted a local service provider. After the service, we submitted a reimbursement form for the costs we incurred. We were reimbursed for the costs of the cleaning service, but not for our hotel stay. However, we received no communications as to any status of our reimbursement or anything else regarding this service.

We have called HomeServe for a couple of issues in our home. To date, we have NOT been disappointed. They have sent very responsible and efficient serve persons to service our home. We are grateful that we have their service warranty.

I have been with them for 8 months and I tried them for very few service calls. I have received the worst customer service every time and they would always do anything to avoid the repair (to a point where they would deny that there is a problem in the first place, They lie right in front of your face. I kept on telling the service guy they sent, "Look it's not working," and he kept saying, "No, no, everything is fine").

The service was great. From the time requested and the time it was scheduled. The plumber Jose was very knowledgeable on his work and displayed a very professional work ethics. It is really an amazing company. Hope this company won't change their workflow environment. Kudos

Main sewer line was clogged, it was a Friday night. Called Home Serve, and they a technician at my door promptly at 8:00 am the next morning. The technician was polite, professional and funny! He knew his job and was able to clear the clog in no time! Thank you, Home Serve!

I'm happy I have this coverage with Homeserve as I'm able to call for service and they are able to find reliable companies to help solve the situation within the same day as my request. They do need washer and dryer coverage for my area though. As they currently do not have this.

Very Kind Courtesy Man. KNEW WHAT HE WAS DOING! Put covers on Feet Every time When He Came in or out. Kyle was Excellent!, Very Professional. Didn't have To Pay Nothing For Him To Come out. Was Here On Time!

HomeServe’s services have been great. It's real easy to use. The guys that come out have been really helpful. HomeServe has been working out well. I'm glad I got it. Someone recently came out for the plumbing thing. I was notified by my water service provider that we had a leak. I didn't really know how to isolate it. So, I got in touch with HomeServe so they could come out and figure out where the leak was at. I was told that they didn't go inside to check, but they would check outside and let me know if they would see anything. When the tech looked at the meter, it wasn't continuously running. So, it didn't really show that it had a leak, but it's kind of an intermittent thing. He said, if that’s the case, it’s most likely something with the toilet leaking periodically. He explained how to check to see if my toilet flaps, and if they’re allowing water to seep through occasionally.

When calling Home-Serve the representative was polite and pleasant. She was able to meet my time schedule for the appointment. She understood the urgency of the matter. The company that was referred sent out a technician that was very knowledgeable the service overall was excellent, from start to finish. Thank you for your service.

They were very kind and very helpful. I would recommend them to my friends. We got a new hot water heater. We now have plenty of hot water we had with our old tank. I am so happy with the young men that were so nice.

I was concerned about my AC unit so I called them. But they told me it was the thermostat, and they didn’t do thermostats.

The company that installed our Hot Water Tank thru HomeServe (Mayes & Sons Plumbing) did an excellent job. We are very pleased with the prompt service and quality job that was done. Would recommend HomeServe to all our friends and family.

I've been protected with HomeServe for over a year. I started off with just the water and the gas coverage, and then I picked up two others. Because I thought it would be necessary for me to have them. Now, HomeServe doesn't offer appliance coverage in certain areas. So that was a thumbs down for me and that was one of the reasons why I had recently canceled my hot water heater and my interior electrical.

I had a sewer line back up and they took care of it. The company that came out was very good. They were swift and came the next day after we called. They also finished the day they came out. They told me to call if we had any problem. So far, it's been doing okay.

No issues with how the immediate issue of unclogging the sewage outlet is taken care of each time. The service people have been great. HomeServe is however refuses to take care of the problem. That of the roots infesting the sewage pipe. Forcing my family to live through and clean up another raw sewage back up inside my home. It will happen again at some point, 3 months, 6 months? We won’t know until we hear it or more likely smell it. Can’t start the washing machine or dishwasher before leaving because you never know what you might come home to.

I have a recurring problem with water backing up into my downstairs shower. Seems to happen 3 or 4 times a year. When I call Home Serve they always come quickly and do a great and speedy job fixing the problem.

He came and got right to work finding the clog. He found it by putting a light down the pipe on the roof and when the light wouldn't go any farther he found the clog. He was able to get the clog to move and the water started to go down again.

My experience was very positive. Every time I called they were polite & promptly notified the contractor, which in turn contacted me. Paying for this plan was the best thing my parents did! They were called multiple time for different reasons and if they couldn’t fix it at the time, they were able to make arrangements to come back. They were willing to be flexible on the time I could meet.

I started with HomeServe many years ago. I dropped a couple of their electrical stuff because some of that seemed as though it wasn't working for me. But I kept the previous one for the outdoors and the inside. But when I needed it, it was not working for me. We had an issue with a sewage line on a neighbor. All County Mechanical Plumbing said they’d do the line, but when the guy came out, he said, "Not that." I called them and they said, “We only do the line.” I have three things - the plumbing on the inside out, exterior and interior. I have the sewage septic line plus. They didn’t tell me what the plus was, but they said they don’t do the sewage. So, I wonder why sewage is on there.

We had HomeServe for one home and we had really good service. We like the way they're doing and giving better service. Their service request process is pretty easy. If there are any issues, we just call them and their customer support people are very good. They understand the issues and then they assign the people very promptly. So it's very good. Sometimes some contractors are painful, but sometimes some contractors are very upfront and they tell everything. Most of the contractors do the work and then complete the work fine. But HomeServe gives a second opinion and tries to accommodate the issue to make sure it is getting solved. So they do help.

It's very easy to get somebody out with HomeService. In general, their services are very good. But I just finished an attempt to repair a refrigerator that HomeServe said they couldn't support anymore after two visits from a refrigerator repairman who said that the small part on my refrigerator that was having a problem was not serviceable. So I'm having to go out on my own with the Samsung refrigerator recommended technician and pay the $320 service by myself.

Like many other unsuspecting and loyal customers, I have paid HomeServe for years. They accepted multiple payments for service calls @ $50 each and provided timely technicians to service my AC unit. Fast forward to 2022: the unit was determined to be irreparable. Evidently, my understanding of the Dominion Energy AND HomeServe policy to replace the unit in the event repairs were no longer possible was wrong. I was quoted a price very near 8k to get a new unit from one of their partner companies. HomeServe used their “discretion“ to ignore my heating and air issue. I am left wondering if their “discretion“ EVER benefits actual customers.

The contractors are good and the quality of work has been excellent.

I've done two claims and everything was done fast and efficient. I've been real happy. I'm going to continue to keep the service.

A simple call to HomeServe resulted in my furnace being fixed immediately. It’s unbelievable in today’s environment HomeServe’s representatives can provide same day service. The technician was very polite, removed his shoes at the door, diagnosed the problem quickly and the furnace was up and running promptly.

Terrible experience. The technician came and inspected the problem. He said that he would return the next day, on Saturday, to make repairs. However, he called and stated the parts store was closed and that he would return on Monday. However, he never returned to complete the repairs. Don’t send this company again if future repairs are needed.

HomeServe's contracted plumber arrived early, was pleasant, was professional, and was efficient. His helper was nice, too. He resolved the issue with my bathroom sink's drain which was clogged with hair. Very happy with the results and with Home Serve.

Excellent and professional, on time and Courteous. Very informative. Very polite. They use the latest and best material, Clean up after they finished the work, I will recommend them to my family and friends and neighbors. They took pictures after they finished the project and text them to me.

It wasn't easy to set up for someone to come out for my water heater but it worked very smoothly. They took care of it. The contractor came out and I'm satisfied with the work. Overall, I'm satisfied with my experience with HomeServe.

We had a claim for a main pipe coming to the house. The contractor that they sent out was truthful and told us up front what was going on. But HomeServe only wanted to fix one little area, but there were several little areas. Putting patches on those little areas would just gonna continue to cause problems. So we weren’t happy with what they were gonna provide. We wanted the thing to be replaced. But they didn't wanna do that. So we went ahead and replaced it ourselves. We ended up spending thousands of dollars to fix it. We're probably gonna discontinue HomeServe because it was a waste of our money, being that we spend this money every month to make sure that when something goes wrong with our pipes, we would have their service, but they didn't fix it.

My experience with HomeServe has been really great. I've had to call a couple of times. The first time was for my water heater and they came out and replaced it. I've also had them come out for the waterline. It was super easy to get in contact with them. I would definitely recommend them.

Alex was on time. He did a great job cleaning the sewer drain. He cleaned everything and answered my questions regarding maintenance of the sewer line. I purchased a sewer cleaning liquid and set up a schedule to apply the liquid once a month. I was especially happy that my insurance covered all the related costs.

I received a letter detailing information about coverage and they offered $5 a month payment to cover ... So I signed the agreement. Then I got a letter that said "nope. You were denied, but we can cover you for $5.30 a month." I signed that letter and sent it back. I then received another letter than said, "nope. We can't cover you for that." And now I've received yet ANOTHER letter that says, "we'll cover you for $5.49 a month." I'm not convinced this company is even legitimate after this crap. And given that I've tried to get the coverage TWICE from them, accepting THEIR offer, I am not at all pleased with anything about them.

I love the service so far. It’s become a blessing to me having the service sometimes because I don’t always have the money to cover for a plumber and HomeServe helps with that. I might just have a little copay. I really appreciate that. They’re really prompt with the people that they do use for HomeServe. I normally call in when I have a claim and then they ask me what's going on and see what it’s covered under. Then they get ahold of whoever their people in the area are that might cover that type of service. If it’s a Sunday or it's later in the day, sometimes they might not call till the next morning. But that’s understandable because maybe that service isn’t open at the time. They do call in a reasonable amount of time and then they get there. The people that come are real convenient for me because if I work, they’ll try to come before work. They're real helpful when it comes to flexibility. They make sure you’re gonna be there.

Service was terrible, the job they were contracted to do was not completed and after hours on the phone being passed from person to person with no consistent answers the problem still isn’t resolved. They don’t want to fix problems, just put a bandaid on them. I wouldn’t recommend to anyone!

Called on Sunday night and answering machine message said to call back during regular business hours and there was no prompts for service. Had to call contractor in so basement would not have damage from floor drain back up. Faxed bill for said would be reimbursed. This hasn't happened as of 04/21/2022. Contractor you sent out was very good.

They were a great help and finally followed up to make sure the problem was fixed. They had to file a complaint 'cause the assigned plumber didn't follow through. A main lady in charge called to follow up with me to make sure it was all done and working like it should. It took almost 5 days and 3 plumbing companies but so far so good. Praise God!!

I had a clogged drain and they sent a technician who unclogged it and did the paperwork. With them, I can pick up the phone, call and they take care of my issues.

HomeServe's customer service is not very helpful. Most of the times, there is long wait. From reaching to them to scheduling for service, it takes a lot of lot of efforts. If there's other choice, I probably would not be using them. Unfortunately, I have to work with them. From the way they allow you to report an incident that requires a repair or maintenance, all the way up to their web user interface to access the warranty you want, it's below par.

We’re very happy with HomeServe. I get my money's worth with them. I have their phone number which is the only phone number that's up on the wall over my phone. I called weird hours, but they answered the phone. I’ve always had a quick and good response. I like that when I call, I know someone will be there shortly. I called one Sunday and they were there in a couple hours. They measure the severity of the problem and they go by that. I've had one vendor that was a little strange and they sent somebody out the next day and the problem was resolved. But other than that, everybody's been very professional and did their job. Sometimes, there's a little bit more that has to be done, and HomeServe authorized them to get it done right.

It has been one month since I had your people in to my house to look at my cooktop problem. They said they would order the part a week later they said they couldn’t order the part that they would replace the unit. There was one unit available for me to use. My situation is I have a gas cooktop with a downdraft. So a month later I am ordering through you the cooktop. It took another week or so to set up installation because I had to wait till the unit was delivered to my residence.

I've used HomeServe twice and they've been very receptive. They seem on it. They've sent people over that were capable and respectful. They cleaned up their mess and got the job done. The first time I called HomeServe they saved me about $7,000. The house was old, and there was a gas line that went under the house. We kept smelling gas. I called HomeServe and their contractor came out that day. They looked at it but didn't have the right equipment. They kept it off and promised me they'd come back the next day, and they did. They excavated, went under the house, did what they needed to do, replaced the piping, and turned the gas back on.

I purchased a coverage plan for my heat pump through Dominion Power. Unfortunately, it's kind of worthless due to the exclusions. I.e. they only cover certain parts if they are still under warranty from the manufacturer!!! Really? When the heat to my family's home went out, we waited over a week just to get a technician to look at the unit. So I paid premiums all these years for them to deny my repair, thinking I had it protected. My other home had coverage from First American Home warranty and they replaced my entire heat & A/C system -- Covered. Not so with this Homeserve plan, don't waste your money. This is a big letdown for our family.

The plumber cleaned out the basement drain as it was overflowing, cleaned out the kitchen drain pipes as dishwasher was backwashing, got on the roof and cleaned the sewer vent pipe, He was VERY complete, explained everything to us. He was very courteous. We would HIGHLY recommend him personally.

HomeServe was competitive in terms of the cost and worked closely in our area, and seemed to have a good network of contractors. So, we made the decision to go with them. We have used them for different reasons, primarily for plumbing issues, and they've been responsive. We've had a bit of hit and miss with some of the contractors that have been sent. But for the most part, we have been satisfied. We've had O'Grady Plumbing. I requested them because they've always been very thorough and responsive. They explained the problem in detail, gave us advice on how to prevent things from happening in the future. And this last time, what we were afraid was a major incident turned out to not be major and they explained everything properly. So, we're very pleased with O'Grady.

I would absolutely recommend this service for and to everyone. They are always prompt and have the best A1 companies working for them. Just a Great company all around. I don't know how I ever got by without them. In the few years I have used their service I have saved a ton of money.

I am a satisfied customer. Jack was very thorough and professional. He was very informative. I have no problems with his services. I would suggest having someone in the office return customer calls when the technician/plumber can't because he is working. Other than that, I would recommend Acqua, Jack assessed the problem quickly and once he started the repair he finished and tested for leaks in what seemed to me record time.

If I could give 10 stars, I would! Called about slow bathroom drains in an older house. Received response in a few hours. Set up appointment for next day. They arrived on time, fixed the issue, and done. All set! Couldn't be happier with the customer service and vendor. All great. Thank you.

Policy was for repair to water main. My main started leaking but at the part under the house, therefore, was not covered. I feel the details of plan were misleading and not specific. It shouldn’t matter where the leak is! The insurance was for repairs or replacement to water main. If the leak had been 18” closer to meter I would have been covered by insurance, instead, I’ve paid for a useless policy and am out of pocket $2700! Not happy.

To say that we were pleased with our service is an understatement. They were professional, kind to my elderly mother with dementia and got the job done right. They stayed until the problem was resolved even though it meant they were working in the dark with flashlights. I honestly cannot say enough about how good their customer service was. On top of excellent plumbing. I will only be using this company in the future.

HomeServe sent me an invitation by mail for air conditioning preseason tune up for $89. I arranged service call and technician came and during his service call it came up in conversation during my questioning that he would expect $178 since we have 2 air conditioners. This is not mentioned in the written invitation nor during the scheduling of the service call. I called customer service and was told I should never have been sent an invitation in the first place. Customer service declined to stand by the advertised offer. I told the technician to leave. I do not do business with bait and switch companies. I was looking to establishing service contract but not with a company who does not stand by their word. Although the offer highlights our power supplier, PSEG, this is apparently a separate company. My efforts to ask who is a responsible business manager for the company was unsuccessful. Do business with this company at your own risk.

Hot water heater/tank: I will give a five stars being excellent. Furnace repair service: very poor five star in reverse. Gave many excuses why it won't be repaired or replaced, wasted my time, money, hope, and left me in the freezing cold.

We found the water bubbling out of our connection and had to have the city turn off the water. It was off for over 24 hours while trying to get Home Serve Service. The plumber had come to look at it and give them an idea of the problem. When he came the next day, he did a wonderful job and we were able to get our water back on. I had been receiving offers to buy this service for several years and finally in January of 2021, I decided that it wasn't very much to pay if we, indeed, had a leak. Boy and I thrilled that we enrolled in your program. We never could have afforded the repair.

The service was outstanding from beginning to completion. The contact personnel were polite and informative, the automatic notice services prompt and the service technician OUTSTANDING. Throughout, the process, I was kept informed from all points and everyone involved was top notch and could not have been more polite, professional or helpful. I was completely satisfied with the service provided and thrilled to have contracted with HomeServe.

HomeServe will come at the time they say they would and they inspect and provide information. A tech came recently and provided his feedback. Based on the contract, they cannot resolve the problem because they have to make the caulking. Many contract languages are very difficult to understand for the consumer. You really don't know until they say that something is not covered. It’s not genuine. I had to find a different plumber to fix the problem.

I had a bad experience with HomeServe. I called them up for inside wiring and they sent us an electrician the other week. I explained to him what had happened and he headed to the fuse box. He messed with that and went out on the patio. I told him that we had unplugged everything out there. He told me there wasn't anything wrong but one of the ceiling fans needed to be replaced. But he called up HomeServe and gave the rep a lot of other things that he said had to be done. I’ve had other people here, but they didn’t say that. I told the woman to have somebody in supervision to call me and they never did. I asked them to send another electrician over and they haven't even done that. That’s been three weeks ago this coming Friday. I’m trying to weigh whether I even wanna stay with HomeServe or not. This is the first time I've ever had a problem with them.

I like HomeServe's services. I like the way they service their clients. Their communications were very clear and precise. And from the city people to HomeServe, they were all attentive and sweet people. I like them all. The recent contractor was efficient, fast, knew their job and what has to be done. They easily diagnosed the pipes that went from the basement to the middle of the street. They looked and already knew what it was.

We had a clogged pipe. And the contractor came out at the earliest time that they said, between 8:00 and 11:00. They were there by 8:15. They were on time and the tech worked very efficiently. He was courteous to us. He explained what happened. We have doggies and we have a five-year-old, and he was kind and took a minute to play with the dogs. He did his job and he did it fast, but he still took time to make sure that my five-year-old was not ignored and answered whatever questions she asked of him. He was efficient and courteous. I like that I don't have to pay the huge bill all at once. I pay HomeServce monthly for the service, and I didn't have to pay an additional fee for the contractor to come out.

HomeServe was prompt when I called them the last time. They had someone come out. And it was a last minute thing, but they still came out and fixed my hot water tank because our hot water stopped working for a week. It has been like that ever since I've been with HomeServe. Also, the tech was very nice. He was scared about dogs because he told me about an experience that he had. But I had put my dog in his cage. He told me that the manufacturer had a lot of problems with that particular hot water tank. I know that to be true because my daughter just had the same problem. It was a manufacturing issue. I referred a lot of people to HomeServe. My daughter just bought a house and I told her about it.

We called. They came. They fixed it, and, the insurance covered the entire cost-need I say more-wow. I think my few words should cover the review, for it is a glowing endorsement of the insurance policy. Thanks to HomeServe.

Dear team at Home Serve, I was very happy with Rachel the lady who answered the phone on 03-17-2022. She was polite and cooperative to my queries and reporting the burning smell the night before. I took hr advice and called the Gas company and they came out and checked the gas lines. Rachel sent Sam and his partner the next day and they too were very helpful in checking all the outlets and giving me recommendations for safety. I appreciate their kindness. Especially when we are seniors we are grateful for the young people who help us at these anxious times. Anna **

The response was very fast and your technicians arrived on schedule time. He figured out the drains blockage and came twice and fixed the claim. I recommend Home Serve Company for others. I have been with this insurance more than 3 years and will continue.

Serious Drainage backup at lowest level of a three level home.. With no drainage -- unable to use water throughout the house. QUICK response by HomeServe. Dispatched Professional qualified plumbers to identify the problem & same day repair it. Highly recommended Home Care -- all personnel involved very professional, qualified and friendly.

I've had good and bad experiences with HomeServe as any warranty company. But I like the fact that majority of the time, I get an honest person. Unfortunately, some people signed up, and they're licensed to be contracted through them, but they're not who I would normally go to. But for the most part, for the last couple of times I've had service, it has been phenomenal. There was just one bad experience with the AC guy. He was licensed, bonded, but he didn't have very good skills. But that was only one bad experience. I just had a service recently and it was was awesome. The electricity in my breakfast nook and my den went out. I didn't know it until 1 o'clock in the morning. Put the service call in then. And someone came out the next day, which was a Saturday, and fixed it in less than five minutes. The tech was a tenured person, and he was phenomenal.

HomeServe is a very invaluable company. It certainly deserve a much higher rating than ONE star. However, a recent experience has made me think twice about its value. The CS reps who are mostly located in Tennessee are poorly trained in handing customer needs. In fact, I learned that they are not even trained in basic technical terminology of, say, the AC or HEATING systems. They speak from a scripted text and can't think of anything else other than the script. Please be aware of your contract terms as it is written to serve only Homeserve, not the customer.

I canceled you after eleven years of paying into your useless warranty insurance. I wouldn’t even give you one star if I could. I never got to see the invoice for over $3500 to replace a water heater, I had no choice of plumbing companies. I had the whole job completed for $1200 including venting, earthquake straps, hoses and hardware with no financial help from you. That’s significantly less than my out of pocket would have been had I accepted your terms. I couldn’t even get $1000 towards the plumber of my choice. I got nothing. I wrote the the gas company about what a cheating, lousy company you are. I wouldn’t recommend you to anyone. You are frauds.

The technician was professional And polite. He took care of the problem quickly. Very clean and efficient. I would definitely recommend HomeServe to my friends. This is the second time we used the service. We have been a member for 3-4 years.

Very responsive and their workers are all skilled and professional. They never give issues with covering what they are responsible for. They take a lot of the stress out of homeownership and maintaining a home. I use them for AC, electric, and plumbing coverage and they have provided great service for all three.

Charlie did an excellent job of replacing the igniter on my Bryant heater. He explained what needed to be replaced on the heater. Charlie have excellent customer service skills. You could not have a better employee than Charlie. Kudos to your company for hiring a great employee. He takes his work seriously,

HomeServe is who I’ve been with when I became a homeowner. When I call, they're friendly. And they resolve the issue as soon as possible. Their service is good because every time I've had an issue, contractors came out and came out fast. They have been nice and get the job done. However, I’ve been having some issues with the water company because I went through HomeServe through the water company. I just had to cancel yesterday. But the lady from HomeServe told me to just give it 48 hours to 72 hours so that I could set up HomeServe directly and not through the water company, because the water company has not been paying HomeServe properly. So, there have been some issues, but not with HomeServe. I'm in the process of canceling but going through directly through HomeServe. I hope I won't have any problems or issues through HomeServe. You should go through with them. The customer service is good.

We had a terrible leak. It came from the kitchen going down into the laundry room of the basement by the back door. It's an old house and it was knocking concrete often. We were up to about nine buckets. I was happy with the technician. It makes me want to become a plumber. As soon as I get my own house, HomeServe is going to get a call.

This has been a very frustrating situation for us as twice a plumber provided by Homeserve determined we did not have a leak and twice our utility has come out after and determined we did. I have a very wet yard and it tested positive for chlorine. My meter may be the problem as it hasn’t detected a slow leak. I did test this by putting on my faucet a little and the meter did not move. I called Homeserve and they said I couldn’t do anything because of the plumber’s determination. The plumber is supposed to return this week for a leak detection but I would really like it fixed as that why we signed up for the service. I will say Homeserve was quick to respond initially but I got stuck in the middle trying to get it fixed with no help. I have attached the write up from our utility and photos of my wet yard. As noted, the utility did test the yard for chlorine to determine the leak as well.

Ty came in and promptly replaced the igniter and heat sensor in our furnace. He got it up and working again in less than an hour. HomeServe was efficient and quickly assigned my claim to a local service provider. My HomeServe plan paid for itself in less than two months!

Don't waste your money on this company. I had a home warranty through this company for over a year. When my A/C went out last summer I called but they had no technicians in my area. I had to have my unit replaced and since it could not be repaired this company covered nothing. I paid them over 1k and got no return of anything. I could have had over 1k towards any repair had I just left the funds in my account. Instead, I paid HomeServe to do nothing and rip me off. Keep your money instead of paying this company for false advertising.

We have a gas wall unit, which I had never operated. It didn't seem like it was salvageable. I wanted someone to come by and tune it up to see if it's even working. The person from HomeServe I talked to was almost hostile. She kept on telling me to turn off my gas and contact my utility company. I said it's not connected and she said she would not dispatch anyone until she gets confirmation that I've shut off my gas. But the tech from Barber Heating & Air who was dispatched was great. I asked if I should have done what the rep told me and he said no. Then, he determined that the unit was not working and told me how I could replace it. Also, they told him that it was an emergency call but it was not. That part was a little confusing. HomeServe's service needs a little bit of improvement but it's good.

I’m a little on the fence with HomeServe. I had them come out not too long ago. I was waiting for a follow-up but they never followed back up with me, nor did their contractor that they sent out. My basement flooded once before I got them. I told them and they said for them to send someone out, it has to have a leak twice. My basement flooded again and a plumber came out. He rodded it and put a camera there. He saw some roots growing in the piping. But the issue was never resolved. Pushing the thing down was just a Band-Aid over the big problem. For them to let someone come out and rod it, that's just a $100 service call that I could do with someone else. That's not fixing the problem. The reason that a homeowner gets these warranty companies is when things like this happen, you don't need someone to just come out and rod something. You wanna get down to the source of the problem.

Very good service, If I would need service again I would like to have Giovani return to do the work. Very professional, and knowledgeable. I would recommend Home Serve. They came very quickly to take care of our water leak.

On Sunday we had a plumbing emergency. They sent a guy out. He said he had it fixed. Monday we could hear the pipes bubbling. Tuesday it was backing up into the tub again. I called them back out. Different guy came out. Snaked the line and it is clear. No more bubbling sounds. Toilet flushing great and tub is all clear!

Home Serve efficiently and expediently took care of my needs/plumbing problems. The initial Company (H&S) sent out couldn't take care of my needs for another 6 days due to a death in the tech's family. They were very helpful and suggested I call back HomeServe. I did & Customer Service immediately called other Companies & scheduled a service call for the next day (Eagle). The two technicians were very courteous, knowledgeable & kind to answer my questions. Appreciated receiving text notifications re: appointmentts & arrival times. Thank you!

I used HomeServe’s service and I was satisfied with the outcome, but the company that was hired through them, even though they did the job, didn't like to submit information. They told me that HomeServe wouldn’t cover without checking. When I contacted HomeServe, they said they had to submit a service request, and they never did. They said it's not going to be approved. They told me that I would have to pay out of pocket without any information. Their customer service was nice but the providers they hire don’t really do what they’re supposed to do.

I had called HomeServe at almost 10pm because we had too much drain back up, washroom backed up, sink wasn't working well. Assistant was very nice, referred forward, Matt from Jemco called by 11pm and asked about the situation. Showed up on time next morning, did his Job. As always is a great worker.

Home Serve did not give up when the first technician was not able to unclog my tub drain. Another technician was sent and was able to resolve the issue. The resolution was prompt and in a timely manner. A salute to a great job done by John and Israel of Douglas and son.

HomeServe has a very good response. They have a lot of people and when I call, they come out the same day to take care of my problem, which is the most important thing to me. I didn't have any heat in a couple of radiators so I called them. The fellow from Abco Mechanical came and he let the air out of the radiators. Then, he said there was a problem with my valve that controls the water going into the furnace. He gave me some mumbo jumbo about calling the people up next week. He didn't have any valves with him on the truck. But he didn't come back and replace the valve. The radiator is still working but the next time they come, I'll have them replace it.

Called HomeServe because of a plumbing leak. So far since October have had 5 different contractors. Having to call constantly. No one seems to be able to resolve the issue. No return calls. I have to call. No one at Her Home Serve follows up. Still no resolution.

I requested sewer pipe check. After the plumber arrived and said the breakage was under the street I asked him what would happen. He said HomeServe would contact me but they never did. I still don't know if it needs to be fixed and if HomeServe will help or not.

The company Macatee came two times to fix the same issue. It never was fixed properly until Royal Plumbing came. It took a week for Macatee to come to my home the first time and then after it wasn't fixed it took another week for them to come a second time. Then it still wasn't fixed. When I called a 3rd time I requested a different contractor. Royal Plumbing came and fixed the issue right away. Royal plumbing was awesome, professional and very clean with the work they did. I appreciate all they did and will be requesting them for any further repairs. And please take a note on my account I DO NOT want Macatee back for any repairs. I gave 3 stars more for contractor not so much HomeServe. They've been a good company over all these years but I would consider replacing Macatee.

Plumber came and was very thorough at getting to the problem. He pushed and prodded until he was able to remove the obstruction in the toilet. He was very cordial and answered all of my many questions. Unfortunately, I did not get his name.

With HomeServe, I know that I can get a trusted plumber. The ones that have come here like RB Travis are very good. Their employees are really knowledgeable. I can ask them anything, and they'll explain to me what's going on. I call HomeServe's 800 number when I need service, and I speak to a representative. They'll take my information down and then they'll say they'll get back to me. Then another representative calls me back to let me know that they have somebody that can come and do the job. Overall, the service people are very polite and helpful. The latest time that RB came was for a backup in the bathtub. The tech was very efficient. He did everything that he had to do, explained to me what was going on and checked both bathrooms. I even got him to fix a faucet for me. So, that was good.

When we've needed to go ahead and call HomeServe, they're very responsive. It's very easy to go ahead and get someone to answer the phone. The initial robot that you speak to brings you to a representative quite quickly without any hassles. It's something that I'm glad that I got involved with, that I pay for every year. I'm very happy with it.

Had an electrician or a non-emergency in just a few days that knew what he was doing,.., refreshing! The person taking the order at HS listened to the needs and then filled them, so glad I have had this service for years - way better and less expensive than the "HOME WARRANTY" companies.

For the last claim I did with HomeServe, I had to call five times for five different appointments because everybody was making the wrong appointments or making appointments with companies that couldn't come. I also had one that came a week after I cancelled because I needed them the week before. I got five different people and everybody did something wrong. I don't understand why nobody's talking to each other and it's like they couldn't do their jobs correctly. They should not give me false information because every time I called, I got a different answer, so it was a nightmare dealing with HomeServe, I don't even want to call them anymore and I want to cancel because it's been out of control. It was never really like that but it's been a bad situation for the last couple of weeks. Finally, HomeServe got a contractor out to come fix the issue which involved a backup on the sewer line and he fixed it within an hour.

A sewer was backing up into the basement. It does that at times as you got leaves and grass that get in there. On top of that, it's connected to the county sewer as well. It was very easy to submit the claim with HomeServe and they responded on the same day I did it. The issue was resolved the first time the plumber came out and they were well-aware of it because we always have that same issue.

Their service was great. They came, did their job. They were in and out. They looked at my furnace for me too. Wasn’t able to do anything for me, but they were very nice.

Great work from Stott Plumbing and Excavating. They showed up very quickly and assessed the problems. We have HomeServe plumbing warranty so the job was completed at no cost quickly! Great work! They also cleaned up the mess which was a great bonus!

I love HomeServe. The most recent claim we wad was for an electrical issue. They came out and they addressed the issue. The claims process was very smooth. I used the app and spoke with someone. They understood that because of the issue in the kitchen, we couldn't eat. They offered to escalate it so that someone could respond right away and someone did. The technician was very thorough, professional and nice. With HomeServe, we save money on repair costs. I also appreciate that you don't have to pay for them to send someone out. My experiences with them have been flawless. I would recommend them to anyone.

I have six policies with them. I've had them for a couple of years on my one rental property. It seems like I've had to call them more frequently as of late and my concern is that they're putting a band-aid on it. Instead of replacing the pipe that's going to constantly be cracked or broken, something they would have to dig up, they rather just come out 10 times and snake it.

My washing machine wasn't draining. National Service Alliance came out and they were absolutely competent, efficient and great. It was a stackable washer. They said we had to unstack it 'cause they don't do that. I'm here alone so, that was a little bit of a problem. That was the only thing that caught me off guard with the vendor. But it turns out, I don't like them stacked anyway. So now, I got the washer and dryer next to each other. It turned out to be perfect. I would definitely use that vendor again.

Recently, I had an issue with my plumbing and they said that they can't cover it because it's outside of the property line. But it's still my problem, so I don't understand why I have to pay for something that's not on my property when I pay for insurance. If it's my responsibility, it should be considered my property. But the tech from Total Plumbing that was sent out was good.

HomeServe is very convenient. The techs came out last week. We had a leak in the bathroom. They fixed it. They were very friendly and reliable.

HomeServe provides good service. When our sewage backed up in my basement, it worked out perfectly. They got it unstopped, but they still got to come back out.

Just to thank you for the prompt and well done service you completed for me for a damaged and clogged sewer about 3 weeks ago, I have used your service for a few years and have much confidence in your services. Thank you.

My experience with Lanzo Plumbing was very good. I had problems in two places. One in the kitchen, and one in the restroom. With the restroom, it was done very nicely. With the kitchen, he tried very hard. But with the main pipe, it was something not good. So, we had to prepare the place to get access to the pipe in the garage. But the guy was perfect and very good.

Working with HomeServe has been great. The only issue is that we asked them to keep calling my husband's number, but they kept calling my number, which is fine. But that was the only complaint. Otherwise, it worked out great. The tech that was out for the septic line was friendly, polite and helpful.

Great job by Dauenhauer Plumbing. At least with the second technician. The first one that was sent seemed lost and wasted a couple of days trying to diagnose the problem. He also cracked the linoleum tile around the toilet. I will request this company in the future when calling Homeserve.

Water Heater Emergency. I had surgery scheduled; my water heater died but I was required to use an antiseptic surgical scrub before surgery (and needed hot water for it to be effective) or surgery could be cancelled. Leo's Plumbing came out immediately and within 24 hours I had a new water heater (and hot water) and surgery wasn't cancelled. Highly recommended; very professional, efficient and courteous!

When you call a plumber to come to your house to do something for you, they can charge you anywhere from 200 upwards. By the time they're done with the work, you could be paying 250, 300, or more. If you don't have something like HomeServe and you have a drainage problem, unclogging the drain can cost you about 250. If you had a problem with sewage outside, it's even more than you can pay. They have to open up the ground and change the drain. It's about 2,000 or 3,000. And who has that money just lying down to pay for such an expense? Not all of us have money.

Thank you for offering this insurance. Without it I wouldn't know what to do. The plumber you sent in November to set my toilet came back last week to clear the main water pipe and the stack after I experienced a raw sewage situation while doing laundry. He knew what he was doing and answered my questions both times before I could formulate any! Thank you, Todd!

1-star, only for the lack of a lower rating. I have been making payments for warranty service for the past 5-years. When I needed the service, I was denied coverage. Apparently my Water Heater is larger than what the Warranty covers. This contradicts what I was told 5-years ago, when I initially signed up for the service. They said, "Oh, you should have read the 8-pages of fine print that we sent to you". Nothing, but scam.

My water waste pipe is fully blocked/broken. I had an independent plumber as well as the city verify that it's on my property's side and not the city's. Homeserve refuses to fix it. Won't call me back.

My experience was great. They scheduled my appointment right away. And I received a call from a reputable business the same day. The individual that was sent to my house was very knowledgeable and was very willing to answer all my questions. Thanks for the great customer service.

I had a busted pipe outside. I did a claim with HomeServe and their customer service people were good. A tech from His & Hers came and he was great. He’s been in my house before. The problem I ran into with my insurance was they don't do repairs of pipes outdoors when I was under the impression that they did. His & Hers completed the job for me.

I've had HomeServe for a long time. Their service is very good. They're right on the ball. If something isn't fixed right, they'll come right back out. Recently, I called them about my sink, and 20 minutes later, I had a call from a plumber. The plumber was also very good.

We were having some drainage problems. My brother called HomeServe and told them about it then the contractor came and fixed it. They were awesome.

Service was excellent, clean and very professional. Two wall outlets needed to be replaced. Both were shorting out the breaker. They followed up with a call to complete the work and verify the work was done to my satisfaction. I would call them for service as needed.

I had a very satisfied customer experience with HomeServe. I had a pipe break within my attic. I called Home Serve at 4am. They had plumber to fix issue within 8 hours. Having Serve protection plan proved to be smart move on my part.

I call HomeServe, report my problem, within few hour they told technician will call to schedule when they be coming. They fix about half hour. Myself first time, they’re good. I will tell my friend. Keep it up.

I purchase both interior plumbing and premium heat insurance, I can say so far so good. The company strives to meet my needs as a consumer of their products; each time I put a call across to their service line they attend to my needs with rapt attention and get me the service provider who gets back to me same day and schedule the appointment at the shortest time possible. I have enjoyed their cover mostly on plumbing servicing. The heating however is good but would have included a leaking radiator valves that I am currently experiencing. I strongly recommend them on the overall. This is because they have saved me a lot of money doing these on my own with cutthroat quotes from independent plumbers.

Dear sirs: I was without heat for four days and froze because your company sent three different companies to look at my system. All three of them kept saying its not their job/expertise. All of these unnecessary appointments just for you tell me that I'm not covered! I told you guys from the beginning that the pipe was burst! What type of coverage shouldn you

My most recent claim was for a water line. The claims process was very good. They took care of it the same day. It was a pleasure to have HomeServe because sometimes you get little problems in your home and you need some service and they were there.

I elected 1 service at $4.99 per pay period (every other month at $9.99). After 1 year they are charging $33.00 every other month. I called they said they are piggy backing the other exterior insurance. I said that I do not understand that. I cancelled immediately. I find the fake Louisville Water Company logo on their many mail flyers didn't feel right from the beginning. I know that they were sued in the UK and lost. I do not trust them.

HomeServe has a fairly easy process for the most part. I call them and their customer service is helpful. The only thing I have an issue with is the time it takes from once I call HomeServe to the time it takes to find a contractor to resolve the issue. The first time I called HomeServe was due to a hot water tank. I hadn't heard anything after about an hour or two. My uncle and I got a whole new hot water tank, got it installed, and had it going before I even heard a call back of who the contractor was going to be to come and fix my initial issue. For another claim I had, it took at least four hours before we got somebody here. The guy found out right away what the issue was and fixed it. The unit is fully functional again.

I made a service call and HomeServe put me in touch with the plumbing company, and they were here within a day or two. Then they had the leak specialist come down. It was all pretty quick.

Great and fast service by the guys who fixed it. I was very happy to have heat again at 20 below. They came out at 7pm to start working on the furnace. They told me it needed a motor, the next morning they had a motor, that did not fix it. The blower needed bearing. They fixed that. They went out of their way to get it fixed.

I made a call to HomeServe to do a refrigerator for me and nobody ever showed up. The guy called me and asked me if I could get somebody to come out here to fix my refrigerator. I said, “I will try.” But I didn't get anybody. So, the guy called me this morning and said they were gonna call HomeServe and say he couldn't get anybody to come out to serve my claim. I need my refrigerator fixed. I already paid HomeServe $100.

Late last summer, we contacted HomeServe when we were having problems with our bathrooms and showers. The water/waste was backing up and not going anywhere. Your office immediately got us in touch with a local company, LEO's Plumbing & Repair in Richmond, Va., and they came as many times as needed and worked on the problem diligently until the problem was solved. We appreciate the good support of HomeServe and Leo's company which gave us a good service with a good attitude and in a professional manner. We'll be happy to recommend them to anyone. Thanks.

We had a drainage stoppage and I called HomeServe and the techs came out the next day. They didn't have what they needed to reach what it needed, and they had to come back the next day and have somebody else come out that next afternoon. Overall, HomeServe is great.

HomeServe is a good company. They have very good customer service. The reps give me information and I like it. Many times, I had an issue and they came, no questions at all, and fixed the thing. It's the best experience every time. They do a very good job.

The techs were nice and I appreciated their services. They told me about the tank and how it was required by law. They were very educational and professional. I like their service. They did an excellent job.

We've been very pleased with HomeServe. Having the warranty takes away the work of having to research different companies for service, and it saves a lot of phone calls.

It was quick and easy when I submitted a claim with HomeServe. I've had to do three calls. The first one was really good. The second one, it wasn't them, but they sent a provider out that didn't know what they were doing. So, I had to get somebody else.

I love HomeServe. They were efficient. They asked me questions. They've never denied a claim so I have zero complaints. Recently, I couldn't adjust the hot water heater valve. The tech that was sent was phenomenal.

We've been fortunate with HomeServe. Cost-wise, it's minimal compared to what some of the things we've had to get fixed. I've used them on the furnace twice, on the air conditioner once and the sewer line that needed repair. We still owed some money on it but it took a big chunk of the bill out. Then they also came and did the restoration work on the yard and the little bit of work that was done in the yard and on the street. So, it has worked out. We just had the furnace people out last weekend. The igniter went on our furnace, and the guy had the part in his truck. Usually, all we do is call in and get the service provider to come out and do the work. So far, so good. The only glitch we had was back when we did have the sewer line work done and it took a little while to get the restoration people to come out because of scheduling.

We signed up for the water heater program and I got charged like $4 a month. You could use it for 30 days. About 35 days after I signed up, the pilot light on the water heater went out, and it was a connecting service. So, that's the positive thing. I didn't have to pay for the service call. When the contractor did call that day, their system was down. So, they had to do everything by hand. I told them I live in Murrieta, and they automatically thought it's Marietta, Georgia instead of Murrieta, California. They did tell me that they contacted somebody in California or in my area, and then they said they would come the same day between 3:00 and 7:00. The guy showed up at 7:15 because we were the last one on the route, and there was traffic. He fixed the thing right away. It didn’t take him very long. He was very good. He knew what he was doing.

The few times that I have had to call for service I was always treated with respect and quick response. The Paul Maguire Plumbing has been the company that has been sent to fix the problem and they are very prompt and respectful. They would describe what the problem was and they would have it fixed in just a few minutes. I am so happy with the service I have received from Home Serve, that I have told my friends about it and hope that they will look into purchasing the same program that I have. Thank you for your help in the past and I know if I need to call again that I will be treated with the same courtesy and respect that I have had in the past.

HomeServe is the best service ever, I cover everything possible. With the service I have received from HS is the best. I call with my covered problem and honestly the response is the best I have ever experienced except the Masterplan I have with another company. I suggest to anyone pay little now monthly or a lot out of pocket later.

I had a water leak in my washroom area behind my washing machine in the wall. The technician Todd did a great job with the repair. I was totally satisfied. He was so pleasant and knowledgeable. He is a great asset to the company.

A valve had to be replaced for the cold water and the second plumber got in there and did it. The plumber that came before did not do it. He just tightened it up. This latest plumber said that the first one just couldn't get in there to replace it. He was here for about an hour or so, trying to get inside the place 'cause it's a tight fit to get in there and to replace it.

The Company is ONE of the BEST I have had the pleasure of have come service my home. The tech walked me through every step her did and explained it to me in a way I could understand. Young Water and Sewer Company is Great!!!

HOMESERVE is the most excellent service anyone can invest in. Every time I have a problem, it is fixed with speed and efficiency. The last job was great--a heating problem. The company came out the same day and fixed it. LOVE MY HOMESERVE!!!!

I have a problem with my toilet flushing. The contractor came and just looked at it and stayed about half hour looking around. But they didn’t do anything to solve the issue. They closed the ticket when they left and told HomeServe about it. I was not satisfied with what they did. I called HomeServe back and HomeServe has another plumber coming out tomorrow. This is the first time this has happened since I’ve had HomeServe. Every other time they sent somebody out, they resolved the issue. If you own a home, you need a service like this because you never know when some unexpected problem might come up.

The plumbing company did not complete the task of getting the water running in my kitchen. The gentleman stated they would have to have another plumber to come and check the pressure and that was last year. Therefore, I called Homeserve again and requested that that company not to come but due to ranking jobs by priority the same company was contacted I cancelled. I am considering stopping Homeserve due to the company that they have to use.

My furnace went out for the 2nd time, the first service call man came right out Christmas Day, it was not very cold. 2 weeks later it went out again and I had to wait 48 hours before I could get someone to come out! It was very cold that day and if that is how emergencies are handled this service is being cancelled!!!

We found water in our basement and determined it overflowed from the sink. I tried plunging and my little snake which did not work. I next called Homeserve. They contacted an area plumber who could come the next day which was good. He was a very nice young man and snaked the drain twice however two days later the same thing happened. This time on a Friday night. I called Homeserve Saturday. First thing they promised emergency service. No one called and no one came. I called later in the day and the dispatcher referred me to the plumbing company who only had an answering service. The lady said someone from their company would call. They offer 24/7 service. No one called no one came.

Speedy service., but didn't do anything more than I had done already. Called for service on furnace, it was making noises. I had greased and oiled bushing and checked belt tension changed air filter before he came. He basically did the same, messed with control valve loosening caps on ports and then left, said he was done. Didn't clean the burners or check what was vibrating and making the noise. After he left noticed the house was cold. checked my thermostat was 68 degrees, had it set to kick in furnace at 72 degrees. Went to furnace and noticed no pilot light burning. I light the pilot light furnace kicked on.

I've had a water leak for a week and I'm wasting about 1,000 gallons a day. The contractor that HomeServe sent told me that they didn't see any water leak outside. Yet, they weren't able to check inside because at that time, I was quarantining, so they took it upon themselves to put on my diagnostics that the leak was inside, which they just assumed. They said, “The only way we could be for sure is if you get a water shutoff valve installed in your house. And we could do that for you for $350 because the insurance doesn't cover it.” I told them no. I'm going to wait. I had to get my home warranty to come out because they said it was inside. They came out and they couldn't figure it out either. I ended up getting a water shutoff valve and it was outside. If their contractor would have done a better job at figuring that out, we would have been somewhere last week.

We have had a contract with Home Serve for many years and have nothing but praise for their service. We have needed service on weekends and nights and early mornings and someone came and took care of our furnace quickly and had us back up and running in no time. I could not imagine Not having this contract for service with them.

It was a relief that I did not have to come up w/ money to pay a huge plumbing bill, and it was so convenient they contacted a reputable plumber & I was serviced within 24 hours. It was the most positive experience I’ve had with dealing with any kind of Service since 2018!

Customer service Representatives are always friendly and professional. Timeliness of service requests is impeccable. Service personnel are courteous and efficient. They had to come out on two occasions for my backyard sewer, and both times, service provided was great. Would recommend company to family and friends.

Had water steady streaming through kitchen ceiling that was filling storage tubs with water. 1st assigned vendor gave me 2 day turnaround! The Home Serve customer rep was very friendly and supportive in helping to find a different vendor for the next day. The 2nd assigned vendor was very abrupt and rude when scheduling the appointment! A temporary fix was completed.

The team came a day earlier than had expected. They worked to review, diagnose, apply and test the proposed solution successfully. They were timely and answered the questions I had and provided alternative solutions that were cost effective. Thank you.

Overall I like HomeServe. It has helped me. They fixed the plumbing in the front of the house. All of a sudden, my dishwasher wasn't working and they fixed that. But they didn't get the interior at the same time. That's why I ended up having pay $125. Other than that, the contractors have all been very good.

With HomeServe, I can get somebody out quicker than a regular plumber. I was having a major issue a few weeks ago and the guy who came out was nice but he couldn’t do it. He had to call back in to HomeServe, and they had to send out another company because it turned out that my problem was they had to go onto the roof and clean out the drain, and the guy who first came couldn't do any of that stuff. The new guys were here within a couple of hours to get it done that day. So, that was great.

Home Serve's phone system needs improvement. When you call, multiple people ask you the same questions. They ask your information and what you're calling for. They transfer you to another person that does the same, and then transfer you. Last month, I submitted a claim and in the beginning, there was difficulty to get an appointment or to talk to somebody. When they sent the person, they gave me a window time, between 8:00 and 4:00. But I needed to work and I needed to know at least one hour earlier when they were coming. I hope they can send a notification letting us know when the person is on the way. Because of that, I lost the appointment as there was a lack of communication.

We've had to use HomeServe twice and both times, we were satisfied. Recently, the drain pipe under our kitchen sink sprung a little leak. A contractor came out and fixed it. They did a fabulous job. They masked up and worked quickly.

I just want to make sure everything is covered that wouldn't normally be covered under homeowner's insurance. The lady I spoke with at HomeServe was very nice. She told me that certain things aren't covered by the homeowner's insurance so their warranty is good to have. I wasn't too happy with the first call that I reached out to them on. I was put on hold for the longest time. Then, when I spoke the second time, the rep goes, "Well drips aren't covered." Somebody was supposed to come and the contractor never even bothered contacting me.

My drains were backing up. HomeServe said they will get in touch with someone to snake them. They called me back an hour later and told me the name of the company that would be here and approximately what time they would be here. They said they would call me before they came and they did promptly at 7:30 in the morning to tell me they'd be here between 10:00 and 11:00. They were here at 10:45.

My experience was easy. Black stuff was bubbling out of the basement drain. They got somebody out within two hours which was a very pleasant surprise. The tech fixed the issue when he came. At first they thought it might be a waste line issue but it wasn't. There was a clog in the pipe that he was able to dislodge. So, I didn't have to wait. If there was a sewage issue where they had to dig up the pipes, that would be thousands of dollars that I do not have. The warranty is peace of mind. It's an affordable monthly payment. I'm not gonna be out $1,000.

Nice Plumbing addressed our problem fine. I put the call in and they were there the next day. It would be very expensive without a home warranty.

Sep 2020, sewage backed up. 2 rooms flooded. Critical situation. It took them 3 days to send someone who just checked outside lines and gave an all clear. 1 week of staying out with family and over $500 in cleaning and repair. Jan 1, 2022, same exact issue. House flooded with sewage. 3rd day still waiting.

A technician came out to replace a receptacle that had shorted out. He was in and out. It's easy to submit claims to HomeServe, and I like that there's no deductible. The only thing is I got an email about having my appliances and stuff covered through HomeServe, but they said that they didn't offer that in my area. They have to get something like that in this area.