HomeServe Reviews

In October 2024 I called HomeServe to setup a repair to unclog a main sewer line that was causing plumbing issues in the downstairs apartment. I stressed the urgency of the problem as clogs in the main line can cause sewage backups into the apartment which can be a health hazard. Home Serve attempted to setup multiple plumbers to come out but none of them could come out the same day, so they told me to hire a plumber on my own who could come out the same day, and that they would reimburse me. I received the reimbursement form to fill out online, uploaded the plumbing receipt, and have been waiting on reimbursement. This was early October 2024, it is now late December 2024 and I have not received reimbursement.

This company is an absolute scam. I used their online service to purchase an interior and exterior water and drainage policy. It's been close to 3 months since I purchased them. Literally for 4 hours over 2 days, I have talked to 12 different people. One department tells me that I have a policy and they even provide me with the policy numbers, which I never received in the mail. Another department tells me that I don't have a policy and their system will not allow them to complete my inquiry for a service call. I have been told 2 different times that a manager would call me back within 24 hours. Absolutely no one has called me back. This company does not give a damn about their customers. Now I will need to call a third time. This time I'm going to demand my money back. Stay away from Homeserve Insurance!

I had some pipe repair done in June, 2024. But prior to that I called HomeServe and was told that they could not find a Technician to take care of the issue. To make a long story short I was told to find a technician and I would be reimbursed up to 2500.00. I called a Technician with their approval. I sent them a copy of the bill in September 4, 2024 and no one responded to me indicating whether I would get my payments or not. Very unprofessional. If you are denying a claim the proper thing to do is either reach out to the customer or send them a letter. Neither of that happened. I reached out in November and was told some bogus lies. So I resubmitted the bill and have not heard from them since. I thought this was a company of honor and integrity but they have neither.

I received an alarmist notice/invoice about insuring the water line from my house to the main line in the street. The street is a one lane privately owned gravel road with absolutely no water lines. We have a well and there’s not even a municipal water supply available. Very much reads like a scam to me!

This company is that that creepy guy at the party that drops something in your drink and waits for you to pass out and takes advantage of you. Never once did I sign up for their crap. In fact, I cancelled this service the first time I found out it was on my bill thinking I did it by mistake somehow and I know for a fact I 100% didn’t sign up for it a second time. Xcel Energy should be ashamed for partnering with this. They’re just as guilty in my opinion.

I decided to use Homeserve for my insurance provider over 3 yrs ago and everything was fine up until this year. This year has exposed their intentions. I had a leak from my upstairs shower into my downstairs bathroom. The leak was repaired and they left a huge whole in my ceiling. They told me if I would have let the entire ceiling fall in they would have repaired it. First red flag! They decided to not take payments for months and then decided one month to take money from my account 5 different times in one month all to tell me I'm not covered. The customer service reps are not truthful and I was told a different story of lies with every rep I spoke to at Homeserve. They are performing scam like activity and I wouldn't recommend them to ensure my dogs house. Choose anywhere else people.

Not worth it, even though their rates are low. It's just fake advertising, it seems. Furnace broken and their repair company doesn't come to fix. Customer service rep is just lip service. Called them many times to no avail.

Worst service possible. 12-4 pm appointment time. Showed up at 4:45. Asked me if I had a plunger….huh, aren’t you the plumbers. Said they didn’t have proper equipment and left me without use of my kitchen without a set appointment for following day. What recourse do I have? Can’t withhold payment, it’s a monthly premium. Worst service ever. Called customer service and got nowhere. Save your money and get a competent plumber.

We were left with this our entire yard covered in dirt, gravel and pieces of sewer pipe. They hauled in gravel and left it and you can see they covered Our Entire Yard and our entire yard was not dug up. They refused to come out to see what the plumber had done, plumbers won’t return the calls. The sidewalks are caving in tilted downwards to each other nothing but a pool of water when it rains. They broke our flower bed that goes around never told us I found when I went to inspect what they had done. The 2 boys digging up our yard was rude just walked away as we asked them where they were digging never listened to us. They ended up digging in 3 places the sidewalk on both sides and our yard was left like this and I have a 3 year old grandson in the house that couldn’t play outside because of what they had done to our yard.

Useless!! Just called for an issue. Explaining to the Homeserve rep on the phone what my issue was. He told the plumber it was a sewage leak, which was incorrect. The plumber came out and said it wasn't covered and I would be charged $300. I called Homeserve again and explained to another rep what the issue was. She wrote up another work order and told me the repair would be covered and she would contact the plumber to tell them to just invoice them. Two hours later a Homeserve rep called me and told me the repair wasn't covered.

My mother is dead and sold her home on October 20, 2023 and you are still trying to collect? How do you collect off a dead person and you have the death certificate. HomeServe was terrible, they would send Jett Plumbing out but they never fixed anything, just jerry rigged the problem. Christine ** had to pay $803.78 to fix the kitchen sink because Jett Plumbing told the elderly owner that a little water was supposed to come out of the piping from the bottom of the sink which ruined the cabinet. I paid for plumbing and electrical work for my mother's home. This HomeServe was sending companies out that didn't want to fix the issues.

I had the worst experience with HomeServe. I purchased the premium packet with them for my home and had them for at least 2 years.. I started having little problems with my hvac system that still required me to come out my pocket during the service (for Freon). Other than that they didn't do anything major to my system. It was just going out. Anywho, homeserve was suppose to give me a prorated price towards my policy for a new system, and even though I was quoted one price I would be getting back in 3 months of me still paying them and not need service somehow.. I wasn't owed a refund any longer.

I’ve been paying premiums for years. Water line busted and they refused to pay. Said it wasn’t the main line from the street. You are better off just putting that money aside yourself for future repairs.

Updated on 11/07/2024: I posted a negative review about this awful company last week - complaining that the plumber they hired to make repairs to my neighbor’s water line resulted in damage to my landscaping. They got in touch with me and told me they would get back to me with a response. Their plumber also severed my cable line which caused a major inconvenience. They finally got back to me today and Homeserve refuses to take any responsibility for the landscaping damage and that I'd have to deal with their plumber who is not in the landscaping business. I’d give them a negative rating if I could. I also since cancelled my Homeserve policy as I'd never do business with them.

I am extremely disappointed with my experience. I reported a malfunctioning microwave over 15 days ago, and despite multiple follow-ups, it still hasn't been repaired. Customer service has been unhelpful and unresponsive, leaving me without a working appliance for weeks. This lack of support is unacceptable. I expected better service and communication.

Been paying for heating/cooling coverage for numerous years now and was just informed my heating system was not covered due to 4 heating zones. After multiple annual tune-ups, no technician ever told me that but yet they continued to charge me the coverage premium. Bounced back and forth between customer service and the repair dept as they were pointing fingers at each other and finally just demanded they cancel.

I’ve been paying for HomeSmart (now HomeServe) warranty coverage for my home appliances since moving into my house in 2019. The house was built in 2014, so I’ve been paying $8 per month per appliance for coverage through Xcel. Since the recent rebranding or acquisition by HomeServe, I’ve had one claim—or rather, an attempted claim.

Please save yourself from the feeling of disappointment in your decision making. I can’t believe I got duped again. I was got ripped off by Choice Home Warranty so I immediately looked for another company. What bad luck. I find Home Serve. Guess what? They are really Choice. Stupid me let the lady in customer serve convince me that they were associated but not Choice and that they knew of the their wrongful dealing. She assured me that they did not handle their customers like Choice. I fell for it. SO on 9/31/24 as I opened the door of my built in microwave the glass of the door just started cracking and shattered. I covered the door with a garbage bag to contain the glass. I called to have someone come out and after paying the service fee of $75 I received an email telling me that my claim was denied. I was so surprised. Contract says.

The HomeServe plumber who came to fix the pressure valve on my water heater was very unhelpful and he wants to replace the water heater itself right away for the cost of up to $3,600. I got a different plumber who fixed the problem, and I think HomeServe should reimburse me the money I paid to do the repair. Not to mention my plan was to repair not replace the unit.

A complete ripoff. I paid them in check for 1 year for $47. The form you fill out apparently authorizes them to then take money from your account automatically for the years to come and well above the initial $47.

We recently had a new furnace installed by UGI/HomeServe. I've been with HomeServe for many years, and although pleased with my experiences, thought it was still a good idea to "shop around" when looking to replace our furnace. After researching their product and talking with sales representative Jon **, it became apparent that HomeServe was the answer. No matter how good a product may be and the Heil rating is top notch, the PEOPLE who represent the company is what makes or breaks a positive experience for the client. Our experience was VERY positive due to the professionalism and courtesy extended by sales reps. Mr. ** and ** and installers Don and Jonathan.

If there was a zero, that might be too high. This company uses "contractors" with horrible ratings. This is a worthless warranty to have. It won't help you, and likely the contractor will cause more damage than you had. I had a couple yahoos out today who didn't even know which line was the water line. These aren't licensed plumbers coming out to do your work. These are people who have zero clue..Zero clue.

This home warranty companies always try to find a way not to pay claims. Limiting the providers, or delaying response. This is a second company I try, and after paying 3 years $29 a month to cover my ACs. I tried to make a claim today and was denied a reimbursement because I had to call someone to do the repair. I am cancelling today and never again home warranties with these companies

I'm so disappointed to be writing this but buyers beware. If you are thinking this service will help in an emergency situation, you are dead wrong. I have one bathroom in my house and my toilet backed up. Have been paying for this service for two years under the impression that in an emergency, I would have supported. Do you think that calling in on a Friday night and not being told until you call back two more times that no one can help you until Monday is close to emergency service support? It's not even basic service on a humane level. Add to it a customer service experience that just leaves you with representatives telling you how "sorry" they are that you can't go to the bathroom in your own home.

Updated on 08/09/2024: UPDATE: My final straw was hearing from the construction company where I work that they have previously had to fix thousands of dollars worth of structural damage caused by the shoddy work of Down Home Plumbing. Homeserve was unwilling to pay for those damages and the poor customer had to sue for satisfaction. State Farm took 48 hours to approve a claim under my homeowner's insurance. They allowed me to hire a well-reviewed and trustworthy local plumbing company to replace my main sewer line. I implore everyone to check with their homeowner's insurance company for this type of coverage. When I requested Homeserve to least refund my premium for their failure as a company, I never heard back from management. Steer clear!

Been trying to pay a bill and can't speak to them about why they won't accept payment from my prepaid visa card, when I call they can't except my visa card, I have called numerous times and they won't accept my card and I never have been able to pay the bill so I will just find another company. I'm pretty sure it's because they want a bank account # so they can automatically charge my account. I never can talk to anyone who speaks clear English and they can't seem to ever help me so time to move on to another company. Thanks.

I am 'HORRIFIED' at the service "Home Serve" failed to provide. I have had a 'Contract' with this company more than ten (10) years, requiring very little service. When I needed them most they had an excuse ' Unfortunately' and then the 'Bull' started!!! Home serve is a partner of 'Dominion Power' who encourage 'Seniors to enroll in this 'program' and pay a dear price, only to find 'Excuses' when there is a 'Request for Service'. I am going to continue to address this matter until there is a 'FAIR RESOLVE'...Dominion Power will get 'feedback' also.

Service depends on who takes your call at dispatch. Some dispatchers refuse to send anyone out unless sewer had backed up and is fully clogged. Contractors don't seem to be vetted and got totally incompetent ones who don't have proper equipment not knowledge of how to Auger a sewer line.

Please read your contract in full‼️ I’ve been with them since 2020 and never needed service until my AC stop working. The tech comes out & advise my compressor is broken and I will need a new unit. Well lo and behold they don’t cover the compressor and wouldn’t even consider a credit towards a new unit. READ THE FINE PRINT BEFORE WASTING YOUR MONEY!

Do NOT use.... They will leave you ALL weekend without water and sewer. Sent a plumber that stopped working at 6pm on a Friday without resolving the issue leaving me without ALL water and sewer facilities ALL weekend. Have been calling repairs and customer service all day Saturday requesting emergency services to get my family access to water and sewer facilities. Customer service reps repeatedly stated and were confident that emailing their service provider and waiting for Monday to schedule repairs were an acceptable resolve to their customer being without water and sewer access for any length of time let alone ALL weekend. DO NOT purchase or do business with HomeServe USA. They do NOT provide "peace of mind" or provide EMERGENCY services. They will contract the work out and blame the providers for not being available when emergency services are needed.