HomeServe

Was very pleased & satisfied with French Connection Plumbing the way they were assigned to clear & unclog the kitchen sink when I was told by the previous plumbing company that the pipe might be broken. HomeServe thank you for your prompt attention for this matter.

2 for 2. I had to have a plumber and someone to look at my air conditioner. I was leery because of my bad experience with my home warranty (that came with the house when I purchased it). Both companies were very professional and I had a great experience. I would recommend HomeServe.

Got great service. Alex, the Repairman was at my house about 1 hour after I called to make an appointment. Very professional, had the job done 45 minutes or less. Quality was excellent, cleaned up after himself. Strongly recommend everyone involved.

My hot water heater went out on a Wednesday evening and I immediately contacted HomeServe. I was told someone would be calling me more than likely within the hour. Thursday morning 0930am no one had called. I called HomeServe again. I was told they were working on contacting someone in my area who could help me. I called them back with a list of local plumbers and phone numbers. Mind you I am a disabled veteran and my wife is disable too. Thursday night comes no one calls, so I have to take my wife and granddaughter to a hotel so we could shower because my granddaughter has school the next day. We have guardianship of our granddaughter who is 15. The motel was $101.00. F

Called my contract plan and told them about the toilet, They sent out HomeServe. When they got to the house the city sewer dept had already run a snake, but the line was still plugged, Home Serve ran a camera and found where the line was plugged, so they also ran their snake and unplugged the line. They were also kind enough to change the plunger part that I had bought and never installed it. They didn't charge for that deed. The workers were very polite and informative about needing a new toilet. Will recommend them if someone needs their sewer fixed.

The problem was identified and replaced. The repairmen were very personal, knowledgeable, and excellent. I highly recommend them and the manner that HomeServe supported and took care in solving our problem…Homeserve has always been available in taking care of our problems..I also recommend them to any homeowner.

My experiences with Home Serve have been excellent. The Customer Service reps have been pleasant, polite, helpful and thorough with gathering of information. The plumbers were all excellent. They responded promptly, made reasonable arrangements to provide their services and most importantly they knew what they were doing and resolved our problems effectively, efficiently while being pleasant, and offering good advice.

HomeServe plumbers responded promptly and did a great job in finding and fixing my plumbing problems. They were helpful in explaining what they needed to do and how my contract works. A nicer group could not be found. I will be sure to recommend this program to my neighbors.

I have a home that over 100 years old. The plumbing is very unique. The location requires a skilled plumber to be able to replace pipe and fix leaks. I was impressed with the professional gentleman that was assigned to my issue. They not only fixed my leak but explained the issue. Thank you

I sent in a claim for an electric issue and the experience was not so good. They sent somebody out but they didn't fix it. I went to Homeserve again to find out what happened with my problem. But it was two weeks ago and nobody called me. So I'm thinking of canceling the insurance because the service is not good. We used them two times and they didn't fix anything. I'm losing money with this kind of insurance.

Submitting the claim to Home Serve was just a matter of making a phone call and providing the information over the phone. They have a robotic answering system and you get contacted by the company that they sent it out to. The company calls me to schedule the appointment. Generally, the times that I've had to use Home Serve, it's been the same company. So, I'm familiar with them. HomeServe is timely with the work that I've had done. The cost is relatively low and I get a renewal every year. They're easy to file a claim with and I have never had to pay for any service. Just in the last month, I had plumbing out here, my air conditioner had to be recalibrated and I had electric too. I get a call from the contractor the same day to schedule the appointment and depending on availability, HomeServe gets someone sooner than later.

It's been a very positive experience with HomeServe. But, I applied for coverage thinking that one plan covered both my Lowboy water heaters. Early on, I was made aware that I had to have an individual plan for each heater. But that was quickly resolved and I got the individual coverage. Recently, there was not enough hot water. The techs replaced the part of a heater that they thought needed to be replaced but it went bad again. We're waiting to hear what their decision is on whether they'll replace the heater or the techs would still come to replace the part.

I have very good experience with HomeServe. The service covers my plumbing and drainage. I submitted a claim. A phone call was made describing my problem. They in turn got ahold of a local plumber who came in and did the work. It went very well. Everything was fine.

I've been with HomeServe for 14 years and it hasn't been successful. It's definitely a bias in whether they want to actually fix things or do buyouts. They're very selective. My recent claim was for my dryer and this dryer was fixed previously. A guy came out and told me, "Definitely, this needed to be a buyout." I called HomeServe and they said that the timing belt can be fixed. Also, the unit was leaking fluids. The tech saw that it didn't connect all the way as far as all the cycles. I had to call him and had to call back HomeServe. It was a big thing. I'm paying all this money and there's no benefit.

Had little trouble getting back in touch with service because the number said heating and cooling and didn't know it was our home service. But came quickly next day. Scott was very friendly and got straight to work on our water leak. He worked very hard to get our water back on before my husband had to go to work.

The man that came this time was ok. The company you sent before that I would not recommend to anyone they cost me over a thousand dollars. I was getting ready to cancel everything I had with you because of them. Because they denied doing the damage and I could not prove it, but I would not want that company to come back for any reason.

Homeserve sent a reputable company that contacted me the very next day. We set an appointment at my convenience and the tech was on time. He even called to tell me he was on the way. Issue repaired the 1st time!

I love having HomeServe. I love the fact that I can make one phone call to them and they send someone out right away. I don't have to worry what it will cost if it is a covered service. I can request the company I like as long as they are available.

Fixed hot water tank, removed garburator regarding leaking under kitchen sink, unplugged sinks, fixed a toilet. Also had a major sewer back up fixed a previous time. They were professional, very knowledgeable, clean, on time. Went over and above to do an excellent ‘em job. We definitely recommend this service to others.

Promised a 24 hr response, ended up being 72hr response. Next had to argue to get reimbursed for the plumber we had to call. Had to escalate to president's office before finally agreeing to reimburse us. Currently waiting for check which is taking 30 days.

Our water heater began to leak and then burst 4-29-23....A plumber came out Sunday morning to assess the problem ...Our water was turned off and our water heater needed replacing. It took DAYS....Much to our surprise it was $1,895.00 to complete...WE WERE SHOCKED....I have a disable veteran whom went without water for 4 days....WE thought our Home Serve was better than this....WE WOULD LIKE TO HAVE HALF THE CHARGES REFUNDED TO US....$496.00. BEING MILITARY YOU WOULD THINK IT WOULD HAVE BEEN A PRIORITY BUT WAS NOT...Terrible service....

Professional, friendly, knowledgeable, just perfect. I love having this service. I don't have to stress about how much it will be for a plumber. Also they come out right away, actually the last plumber that came out had to redo what my other plumber did.

I was worried that my monthly payments for this repair service would be for naught if a water leak actually occurred, but Homeserve responded quickly and repaired the problem with no additional out of pocket cost and with no hassle.

HomeServe was very quick to take care of the problem. They got in contact with a company that same day. Alstadt contacted me very quickly and was able to come and take care of the problem the next day. HomeServe and Alstadt, are both very reputable companies to do business with. I always refer both of them if I have that opportunity to do so.

I have generally believed warranties are an opportunity for companies to collect a fee in return for very little. HomeServe came to our home today to inspect our cooling system under their warranty. The technician, Matt **, was polite, pleasant, and most importantly, effective. He checked our system thoroughly, and assured us the system worked, and would continue to work with some small fixes. He left us feeling the HomeServe warranty was worth the investment. A rare customer service experience these days!

When I first called in and explained that our sewer pump was broken, we were told that our policy covered this expense. A plumber from Stott Plumbing came, looked at the pump cover. He said he would have this fixed right away. Then we got a call from HomeServe telling us that the repair was not covered under the policy—sewer pumps are exclusion. So the plumber left. We plan to discontinue this coverage because it does not appear to cover all the essential parts of the sewer system.

In January 2023 I had a water leak, and opened a claim with HomeServe. Their contractor came and repaired the water line on Feb. 4th. However, this contractor did not do concrete work so a different contractor would need to do that. The contractor who fixed the water leak told me they would be back in a month to level out the yard and sow grass back. They never showed up and did not return any of my calls. The concrete was repaired with no issue.

Very dissatisfied, recently had death in family. I was assured I would get my electrical taken care so I thought. When I got back to work and called about it. They denied it. Please let me know what else I need to provide.

You deserve a 5-Star rating for the service to our sewer line. I called the repair line, explained the problem and a repair crew was here within a couple hours (Brian **). They were courteous, efficient and professional and very attentive to protecting our property. We were very satisfied with the response and the repair and will recommend you to my friends and neighbors.

Line feeding outside faucet leaking. They said it was not covered. Not sure paying for service is worth it. I do not think there is anything else to say other than I am very upset that it was not covered.