HomeServe Reviews

Have been a HomeServe customer for years. Absolute worst from customer service to maintenance to service time.

I wish I could give them no Stars because they almost completely destroyed my 3 condensors and 9 Mitsubishi Heads during their annual maintenance contract, which has taken me more than a year to straighten out with another company. It takes about 6 calls to make an appointment; then you have a 50:50 chance that they actually show up. They charge you over a 1000 bucks for a phony maintenance plan where they send an inexperienced tech to walk around hold a thermometer near your unit tell you all is well when the units are barely pushing air and really need a deep bib cleaning; then recommend condenser and mold spray for you to use on your own which causes black flakes to shoot out of your unit for a year or more. Then just proceed to use hose on the outside condenser. They caused more trouble than helped.

I have had Homeserve for I think three years now. I have never had a positive experience with this company. Their network of providers for lack of a better term just suck. The first time I called them I had a broken water pipe in my front yard. I ended up calling a local plumber and paying for it myself. They could not get anybody to show up in a reasonable time frame. Now my water heater is down, and it will be about four days in total to get it fixed. My plan covers the first $1500 and I have been told my part will be $750. That's $2250 total. It would cost $2500 to just replace it.

I paid a monthly payment for years for my inside plumbing. Then when I needed service, they were not able to assign any plumbers to my case. I had to pay for a plumber out of my own pocket that I was able to hire. They offered no refund of monthly premiums and no reimbursement for my plumbing bill. It was a total waste of money.

I have been with HomeServe for years ... I call for service for both my AC and Hot water Tank.. When the service technician came he said I need an upgrade, the cost for the water tank $3,067 and the AC unit $18,000 .. insane!!!! My coverage on policy is $1,500 and $10,000 for repairs ... HomeServe refuse to cover any of the cost ... I'm retired and living on a low budget and cannot afford to do an upgrade.. All I'm ask for them to do the right thing.. Ever **

This company is cheating customers for the HVAC insurance. I have had this company for two different properties and when it comes time to do any work their "Homeserve" tech just comes and declares system as "condemned". Then if you try to contact them they give you the biggest runaround. Beware especially if you have an older system - I just cancelled both my policies.

My refrigerator broke down, paid deductible $100 for repair, Tech said that refrigerator is can not be repaired, called HS with was a transfer from IGS, they told me that I would have to purchase a refrigerator myself and they they would refund for the purchase after I submit the receipt. I buy another refrigerator for $1268, email the receipt, lady calls me 7 days later and tell me I would be receiving $248, when I questioned it I got disconnected. I called back and was told the person I spoke with was no longer in the office. I asked that person if that was the right amount, and they took 15 min and came back and said no, I think they looked at your receipt wrong, you should be getting back what you paid for the new refrigerator. She said that she sent the email to Bobbie who will call me the next day.

HomeServe denied my claim even though I called them in the first place because the sewage authority camera and failed the line for inspection. Don't waste your money on this coverage!

TERRIBLE experience dealing with this Company and the Most UNPROFESSIONAL Customer Service I have ever dealt with!. If I could leave 0 Stars I would!.

Unfortunately it took me years to write this review not expecting that what transpired before will have some ramifications to what I have experienced trying to continue my warranty coverage with this home warranty company. I few years back, I had to discontinue with my service because of financial hardships but before that happened I called in for a service on a plumbing leak whenever I use my washing machine. Service technician arrived and looked at the source where the leak is coming from. He concluded (not doing any physical work to solve the problem) that they will have to come back and bring some proper equipment (camera) to see where the leak is coming from. That was the end of that scenario/claim.

Never accepted their service, told them, "No thanks." When it was offered by Comcast, still signed me up on autopay to boot. When I finally relized they were charging my bank every month, I didn't even at the time know what Homeserve was I thought it was like serving legal papers over email kinda thing. Fast forward a couple months of no payments because my bank blocked the charge on ther end. 3 calls a day minimum asking why I hadn't paid, short answer I didn't want it, need it or sign up for it that's why. 4 months later they still trying. Called customer service, picked within 3 minutes of my phone call, and said, "We don't handle canceling here, we will transfer to that team." I sat on hold for 3 hours and finally hung up.

I live in Auburntown Tennessee and the HomeServe main office is in Chattanooga and I was told I was given wrong information after talking to 4 customer service representatives. On the fifth call I was told that this is the right information as that Representative went back and forth with upper Management who I would say did not care about the facts, history or anything else about customer service. I highly recommend you contact another home protection service other than HomeServe.

I still have a small leak!! HomeServe sent a plumber out to find the leak and he could not find it. He is said call Aqua and have them check the meter, which I did and they said It was not the meter and the meter is still turning slowly, please send another plumber out that can fix this problem before it gets worse, the plumber that came out was B K Plumbing LLC. I was very unhappy with him. Thank you.

I pay HomeServe for the Interior Drainage and Plumbing coverage. I had a leak from my bathroom leaking into my garage. It was a small leak. I also have a slow drain toilet and dishwasher. They sent a plumber from K&S Plumbing name Harley to my home. So he gets there and I'm showing him the issues. So he had me to turn my water on and it's running and he said because my pipe is not wet, I don't have a leak in my garage. I said, "Sir it was leaking on yesterday. I'm not sure why but something is wrong. I don't want to come home and my garage is flooded." Then he takes pictures of the pipes. So I said, "What about the slow drain from my toilet and dishwasher." This man told and I quote, "There is nothing I can do". I'm like aren't you the plumber????

Years ago, I was convinced by our local (Harrisburg, NC) gas company to sign up for "water heater insurance" through Home Serve. After many years (and lots of money paid in monthly premiums) our H20 heater failed. We contacted Home Serve to notify them and I have to say, they have the worst customer service I've ever encountered. No one picks up calls, messages are ignored, requests for returning calls are ignored and when someone finally calls, they're curt and offer no help. It took a full week for them to send out a tech (plumber) for evaluation, and we were told that it did in fact, need replacing; then nothing. No follow up nor contact. Not to mention that they tried to gouge us with a highly inflated price to replace (well over the benefit amount). Obviously trying to scam us by requiring an additional $850.00 over the benefit. Stay away from Home Serve.

I called them recently for an issue clogging of entire house sinks and commodes. It happened 6 months ago as well. That time they fixed it and they said my coverage is fine and I don’t have to pay anything but this time the guy they sent he said for the same issue my insurance will not cover it. Not only that I know how much snaking costs but this guy is trying to charge me a lot. I am not sure that I want to continue with the same insurance or not.

Called for repair of my dishwasher in February 2026. A technician was dispatched from contractor company Appliance Care. Technician assessed the problem and said he was going to order parts. Called Home Serve in March to follow up on the status of my Claim, transferred to parts who stated parts were delayed. Called back in April 2026 to find out the status of my claim and was given the run around. Called back in May 2026 and told I will receive a payout deposit to my account by completing a form with my account information for deposit which I did.

We’ve had HomeServe for several years. Their ‘timeliness’ is poor. The people you speak to on their toll-free line are very polite and want to be helpful. But if the appointments for their (evidently one appliance repair person for the entirety of Long Island) is ‘booked up’, you may wait a week to two for HomeServe to get you on the schedule - in which the repairman does not show in the time frame you have been given 90%+ of the time. If this is the type of service you are okay with, then Homeserve is for you. The guy who shows is nice, polite, and competent. One is grateful to him for simply showing up. BUT, if your time is not valuable, and you don’t need a kitchen appliance repaired promptly, then HomeServe IS for you.

I had a water line break in my front yard in January 21. The first plumber contacted said they could not come out until February 4. I called back and they sent a different plumber the next day. Because of the cold weather that plumber said they could not get it fixed right away due to other jobs they had going on. It was not until February 2 that they came back to fix it. It only took them one hour to do the repair. The lawn was supposed to be reseeded by them but as of May no one has contacted me to do it. My water and sanitation bills were outrageous and even though the waterworks made a nice adjustment but I still had to pay more than my normal cost.

This company is a scam. They did not cancel my original subscription and instead added a new one and then the price increases were outrageous. They did not address the outrageous increases and said they have no record regarding my cancellation. DO NOT ENGAGE WITH THIS HORRIFIC ORGANIZATION.

HORRIBLE. They have left me now going on 3 weeks with two breaks in main sewer line. I am a senior citizen with cancer. My pets are ill and I'm becoming ill. Can't run any water in my house.

I needed my wash repaired and the soonest the could get someone out was 5 days later. This is such a scam!

> I had a very disappointing experience with HomeServe Exterior Electric plan and would not recommend it. When my Exterior Electrical line failed underground from my breaker box to my Well Pump I had no water, I filed a claim expecting coverage, but was told the issue wasn’t included. The plan description was very misunderstanding and misleading to the average person considering it mentioned underground electrical problems. Overall, I don’t feel their plans provide the clarity it advertises. I would recommend reading the fine print very carefully or considering other options before signing up.

My experience is with plumbing. I called Homeserve regarding a pipe leak inside the wall. Homeserve contacted a plumbing company who responded right away and resolved the problem. The work was quick and thorough and clean. No mess left. Plumbers have to cut open walls but the cut was neat and the residue was cleaned up.

HomeServe came out to my home and serviced my AC unit that needed its yearly maintenance. The technician whose name is Jared was extremely knowledgeable, honest, and answered all my questions and concerns. He thoroughly cleaned the coils and dusted all the dirt and leaves that accumulated over the winter months. He was honest by telling me how my unit is in great shape. Jared didn’t try to upsell any services other than giving me a brochure on their monthly insurance plan. I am very happy I called this company.

I had 7 plans with Home Serve, for 5 years. They included Gas Line, Exterior Water Service Line, Exterior Water Line Plus, Interior Plumbing and Drainage System, Heating System, Exterior Sewer/Septic Line and Exterior Sewer/Septic Line Restoration. Made my first claim a few weeks ago for the Exterior Septic Line because sewage was backing up in my basement sink. I currently have a renter in my house so when he first noticed the backup, he called his own plumber. After a camera scope and a hot water jetter, it was determined that the "orange burg" had partially collapsed and tree roots were visible. Orange burg is what was used for septic lines before PVC.

We've had a similar issue with them. After multiple visits the problem was misdiagnosed and the final "repair" ended up causing more damage. We're being asked to pay 1900. Our sinks have been clogged for weeks, and now our basement has flooded. Homeserve says it's between us and the plumber so basically we're screwed. Has anyone found a way to report or publicize this? Maybe a class action lawsuit? There are lots of angry customers. If we make a lot of noise, maybe we could get a little justice.

HomeServe is NOT a company that I would recommend. I have been a customer for many, many years. When I recently needed a repair for a leaking air condition unit, I could not get a repair man to come before 4 days. I explained that we are senior citizens, my husband is ill, the temperature is in the low nineties and we were desperate. The reply was "This is the first day available for repair." I was not allowed to speak to a supervisor or any one else in control. The second time I called, I could not leave a review because the person I was talking with, apparently would disconnect my call. I will not renew my service contract with Home Serve because of the service and that they yearly rewrite their contract and offer less service for more dollars.

They are absolutely horrible. They bought out IGS who was actually great. My claim for my washer has been since December 4th 2025. Took them 6 weeks to get someone out. It is still not fixed. Waiting for parts still on 4/13/26. Won’t give you a buy out price until you buy the new unit! Complete asinine. I tried adding the sound it is making, but file is too big. DO NOT use this warranty company.

NEGATIVE STAR REVIEW!! HomeServe was billing me through my energy provider for 4 months after cancelation and refuses to refund the fraudulent overpayments. Used their warranty service once while we had coverage and the company they sent out did not want to make any repairs but only wanted to sell us a new HVAC system. I called out my own repair service and it was fixed in under five minutes. HomeServe is the bottom of the barrel for insurance coverage.