HomeServe Reviews

Should be zero star. I have HomeServe interior plumbing for 4 years. The problem came up in my shower. Water leaking in hot and cold water faucet. They won't cover. They only cover the pipe carrying fresh water, PATHETIC! Save your money people.

We are dealing with an active sewage emergency that our insurance company has failed to treat as urgent. It started with a strong sewage smell coming from our basement. We called a plumber who attempted to snake the line, but the snake broke inside the pipe. A second plumber had to come out to retrieve the broken snake. Both plumbers said they found no clogs. The city also came out and confirmed there were no clogs in the main line. Despite this, the sewage smell continued. Another plumber confirmed there was clearly an issue even if no clog was visible.

If I could leave, no stars, I would. All they do is send somebody to see the problem and they don't fix nothing and it's always one person coming with a van and no tools. This is a scam. If I can give them less than a star I would.

Poor Service. I called for repair and was told I would have to wait for a call back in up to 24 hours. 37 hours later, I still had no call back. I called them again, and they showed absolutely no concern. They told me I would have to wait up to ANOTHER 24 hours because no one had "picked up" my repair. I canceled my account. It will be interesting to see if I ever get my refund.

Slow, slow, service. Tried to withhold payment until I went through the State Attorney General's Office. Took more than a full month to resolve a simple washing machine claim. Arbitrarily reduced the claim amount. If you are unfortunate enough to have a pending or future claim with HomeServe, make sure you tell them to preserve any and all recorded calls, emails, and internal correspondence on your claim. You will be happy you did.

They are not helpful at all. I have called 5 times in the last month for a copy of my contract, and nothing. Four reps said the would email it, nothing, one even said he would email it and send a copy. That was in December. Still nothing. The girl today told me over 10 times how much I was paying for my water line. My question was can you email me a copy of my contract, not the price of the waterline!

You pay HomeServe for years on Appliance Coverage, and when it's time to have repairs made, you encounter one excuse after another for why the issue is not covered. But their response is that it's not an excuse, it's the policy. Additionally, they want to charge you a $25 deductible per appliance, even if it's a single call for both. Every excuse is so ambiguous that they don't understand and can't explain what they mean. The Appliance Coverage is inadequate and not worth the hassle of arguing with Customer Service. They will find an excuse not to cover your appliance, so you waste your money. They don't understand their own T&C, and they all work from Home. You are better off establishing a relationship with a local appliance dealer to handle your repairs, might cost more, but save you the heartburn of dealing with HomeServe. They are terrible.

Horrific experience, sewer line backed up. Called and it took about 4 hours to get call back that NO contractors took the job- Granted it was a Saturday afternoon, but it took four (4) days to get get an answer after my wife called back on Wednesday and they stated they were out- Ummm no one was home (we work). Called back to HomeServe Sunday and they stated on (answering service) it was outside their business hours. (I thought they were an emergency service.)

In December 2025 the water line from the main to my home broke and flooded our front yard. I have used HomeServe previously and been pleased but not this time. I reached the company and was referred to a local plumbing company on about December 20th. They offered an appointment with a technician on December 30th. I made it clear to the phone contact person that we needed urgent work because I had turned off the water supply from the street to the house and without any water the house was uninhabitable. This didn’t get through to the phone rep. Rather than stay in a hotel for two weeks or more, my wife and I contacted a local plumber who repaired the line the next day. Two days later we were able to return home. I paid the plumber myself.

HomeServe owes me 850.00 for sending out 2 techs who did not know what they were doing. They broke my water pipes and took off. Left me stranded without any water at all. I'm asking for a refund of 850.00 to put towards the 3000.00 it now is going to cost to rectify their mistake! No other option but file a case in court.

After paying for a HomeServe contract for heating and cooling for years, we finally needed to use it when our gas furnace quit on us on 12/26/25. They sent someone here on 12/27/25 who told us we needed a part and would put a rush on the order. We called on 12/29 to get the status of the order and were told it would be in the next day. Called the next day (12/30) and were told that it would be in on 12/31. Called 12/31 and were told the part didn't come in.

I had HomeServe coverage for everything they offered for several years. Last fall my furnace failed. I called HomeServeUSA and opened a service ticket. They said they would contact a service tech and have them contact me. A week or so later I received a e-mail that said "we are working real hard to resolve the issue with my furnace". A week later I called them and the person on the phone said "they are working real hard" to help me, I said ok thank you. A few days later I received another e-mail saying again "were working real hard to fix the issue". I called them again and the person I talked to suggested that I could find a company for my repairs then send them the bill. This all took approximately two months. Realizing I was not going to get the service I paid for I canceled all everything I was paying for through Homeserve.

The first person I spoke with said they would cover the shower valve. I looked up the plumber that they were referring and the reviews were very low and scary. I called back to see if that had a better plumber so the second person I spoke with put in an order for a different plumber but then said the valve wasn't covered. It's not right. If someone from your company says it's covered you need to cover it mistake or not. I am calling California Water to inform them of this bad practices.

I'm writing this review to warn other property owners about the catastrophic failures I've experienced with HomeServe over the past two years. What was supposed to provide peace of mind has instead cost me over $15,000 in damages and left my tenants in dangerous, frigid conditions. ## Year One: The $15,000+ Disaster. Last year, I filed a claim for a malfunctioning furnace at one of my rental properties. HomeServe dispatched a technician who failed to properly repair the unit. The result? The furnace stopped working entirely. The house temperature plummeted, pipes froze, and burst—flooding the property and causing catastrophic damage.

I have the tech plan and cracked my iPhone screen. I was promised a $300 reimbursement and it’s way over a month and I still haven’t received my reimbursement yet. They keep telling me someone will call me back, but nobody does! I want my reimbursement that is owed to me!

We have been HomeServe customers for our heating system for many years. We have had good luck with the technicians who have come on service calls. However their scheduling of a service call is horrible. We called for a heat outage at our home on late Friday afternoon. The customer service scheduler told us they could not schedule a technician until next Monday. 2 1/2 days. The temperature was 17 degrees on Friday and the weekend forecasted for the teens with snow. We are gold status HomeServe customers and they did nothing. We had to call a plumber to come and repair our heat so our pipes would not freeze up! We are canceling our contract with HomeServe.

I have been without heat for 2 days. I am an elderly senior and called Homeserv for heating service. The tech said he couldn't fix the problem, that he needed a part but "store is closed". It was on a Friday at 2pm. It's now Saturday and he said he will be back? He couldn't get a part on a business day but yet he said he will be back Saturday? The company is Omcor LLC in Pittsburgh. It's only going to get colder today/tonight and I have pets. I cannot afford a hotel. Don't waste your money on this insurance. They send questionable repair services that left me in a serious hypothermia state, which I will seek legal advice for.

Beware of this Company. Rates will increase without your consent. Customer service is one of the worst to deal with. They must hire anyone who cannot spell their own names. Every time you call you have to deal with a new person. You have to constantly tell them your problem every time you call instead of them taking notes to apply to your most recent calls. You cannot talk to a manager when asked. Stay away from this company.!

This is horrible service. My furnace has been out since Monday. It's now Friday and I am being told it will be another 24 hrs that I have to wait and see if my part will even be approved. The tech guy that has been out has been great. He has been trying everything to get the furnace to work. I live in MN people! What do you mean another 24 hrs! I will not be paying this extra money a month if you won't even help when it's 0 degrees outside.

Called first time after more than two years with them. I suspect leak on my gas line. HomeServe want to make sure this is an Operational Gas issue and asked me to call the Gas Company or some other contractor to get that details if that is an Operational Issue or regular wear and tear. If I have to do all these then I don't think I need this service which is all on air. I just got this service cancelled.

Terrible in an emergency. In Queens NY in Dec 2025, it is impossible to get an appointment for service for the rest of the winter. So you'll have to pay for service from another source if you have a time sensitive issue. You are basically paying for an annual check and light cleaning.

I have been a HomeServe member for several years. When I needed service, the CSRs were very professional, knowledgeable and courteous. My payments were made via auto draft. I lost my debit card sometime this weekend and canceled and replaced it. There were 2 pending Home Serve charges. I called customer service and gave them the new card number. The pending charges I saw Tuesday were processed. This morning I saw 2 additional pending charges. I called to ask why. I was told that account was in arrears. That is not true. I checked my bank statements. I checked my account this evening and there are 4 pending charges instead of 2! I only had 3 coverage plans!. I called and cancelled my coverages and requested a refund. Home Serve no longer provides high quality service. Avoid them at all costs! If someone knows the corporate number, please share.

I would never use a company that is illiterate. The commercial using ain’t makes me cringe. I the company can’t use correct language then they have technicians that are not qualified to do the job. I can’t trust them.

We had a refrigerator stop working due to a failed compressor, which was diagnosed by the technician that HomeServe sent. He stated that the part was unavailable and recommended replacing the entire unit and submit for reimbursement. Based on that advice, we purchased a new refrigerator. Now we’re being told that reimbursement doesn’t apply because the issue was the compressor. That makes no sense—what else would cause a refrigerator to stop working? A broken ice maker? This experience has been incredibly frustrating and misleading.

We had a local home warranty company, ABC, since 2012, until they were bought out by IGS. We had no problems with them of any kind. We recently made a local move and called to transfer our plan to the new address. Turns out that HomeServe has taken over. And that's when the problems began. They charged our monthly invoice to our credit card, not once, but three times. The customer service reps are useless. I don't know if they're playing dumb, or they are actually dumb. My blood pressure is through the roof.

This company is a fraud, whatever your claim is, they will tell you it is not covered. Even claim that are previously covered get denied. And cust service will not listen to what you have to say but will keep telling you it is not covered.

Everything we’ve called them out for (services) they have denied and spring on us that they do not cover it. Why are we paying them? We are just wasting money and throwing our money away on monthly premiums. We could never recommend them!

I had a hot water heater installed under a Homeserve warranty. Not only was I charged a considerable amount over what the installer said was covered by H.S., they never got a permit for the installation, which is illegal in my city!!! I had to get the permit, pay for it out of my pocket and go through visits with the inspector only to find the installer did something incorrectly!!! When I called H.S. For reimbursement of these expenses, they REFUSED!

I have been with them for a while. This year they flipped 2 of my contracts from monthly payments to annual and wiped out my checking account on November 4. I contacted them (many times) to get my money back and all they tell me is that 7-10 business days I get it back when it was their mistake. Seriously? I am overdrawn, can't pay my other bills and now my credit score went down. Customer service = 0. Go to your local HVAC for a cleaning and annual check up - it costs about $450. And this is what this insurance company does anyway - subcontracts to local businesses.

Don’t waste your time, they want you to stay home all day waiting for the technician. God help you if you are not home when he calls you, they do not wait 10 minutes. They cancel and you have to wait 3 months again for the next appointment. They do not help you at all and have customer service that’s for the garbage. Not helpful at alll!!!!! Save your time and money and go elsewhere. They are not worth it.