HomeServe Reviews

I called them recently for an issue clogging of entire house sinks and commodes. It happened 6 months ago as well. That time they fixed it and they said my coverage is fine and I don’t have to pay anything but this time the guy they sent he said for the same issue my insurance will not cover it. Not only that I know how much snaking costs but this guy is trying to charge me a lot. I am not sure that I want to continue with the same insurance or not.

Called for repair of my dishwasher in February 2026. A technician was dispatched from contractor company Appliance Care. Technician assessed the problem and said he was going to order parts. Called Home Serve in March to follow up on the status of my Claim, transferred to parts who stated parts were delayed. Called back in April 2026 to find out the status of my claim and was given the run around. Called back in May 2026 and told I will receive a payout deposit to my account by completing a form with my account information for deposit which I did.

We’ve had Homeserve for several years. Their ‘timeliness’ is poor. The people you speak to on their toll-free line are very polite and want to be helpful. But if the appointments for their (evidently one appliance repair person for the entirety of Long Island) is ‘booked up’, you may wait a week to two for Homeserve to get you on the schedule - in which the repairman does not show in the time frame you have been given 90%+ of the time - if this is the type of service you are okay with, then Homeserve is for you. The guy that shows is nice, polite, and competent. One is grateful for him to simply show up. BUT, if your time is valuable, and you don’t need a kitchen appliance repaired in a timely manner, then Homeserve IS NOT for you.

I had a water line break in my front yard in January 21. The first plumber contacted said they could not come out until February 4. I called back and they sent a different plumber the next day. Because of the cold weather that plumber said they could not get it fixed right away due to other jobs they had going on. It was not until February 2 that they came back to fix it. It only took them one hour to do the repair. The lawn was supposed to be reseeded by them but as of May no one has contacted me to do it. My water and sanitation bills were outrageous and even though the waterworks made a nice adjustment but I still had to pay more than my normal cost.

This company is a scam. They did not cancel my original subscription and instead added a new one and then the price increases were outrageous. They did not address the outrageous increases and said they have no record regarding my cancellation. DO NOT ENGAGE WITH THIS HORRIFIC ORGANIZATION.

HORRIBLE. They have left me now going on 3 weeks with two breaks in main sewer line. I am a senior citizen with cancer. My pets are ill and I'm becoming ill. Can't run any water in my house.

I needed my wash repaired and the soonest the could get someone out was 5 days later. This is such a scam!

> I had a very disappointing experience with HomeServe Exterior Electric plan and would not recommend it. When my Exterior Electrical line failed underground from my breaker box to my Well Pump I had no water, I filed a claim expecting coverage, but was told the issue wasn’t included. The plan description was very misunderstanding and misleading to the average person considering it mentioned underground electrical problems. Overall, I don’t feel their plans provide the clarity it advertises. I would recommend reading the fine print very carefully or considering other options before signing up.

I had 7 plans with Home Serve, for 5 years. They included Gas Line, Exterior Water Service Line, Exterior Water Line Plus, Interior Plumbing and Drainage System, Heating System, Exterior Sewer/Septic Line and Exterior Sewer/Septic Line Restoration. Made my first claim a few weeks ago for the Exterior Septic Line because sewage was backing up in my basement sink. I currently have a renter in my house so when he first noticed the backup, he called his own plumber. After a camera scope and a hot water jetter, it was determined that the "orange burg" had partially collapsed and tree roots were visible. Orange burg is what was used for septic lines before PVC.

We've had a similar issue with them. After multiple visits the problem was misdiagnosed and the final "repair" ended up causing more damage. We're being asked to pay 1900. Our sinks have been clogged for weeks, and now our basement has flooded. Homeserve says it's between us and the plumber so basically we're screwed. Has anyone found a way to report or publicize this? Maybe a class action lawsuit? There are lots of angry customers. If we make a lot of noise, maybe we could get a little justice.

HomeServe is NOT a company that I would recommend. I have been a customer for many, many years. When I recently needed a repair for a leaking air condition unit, I could not get a repair man to come before 4 days. I explained that we are senior citizens, my husband is ill, the temperature is in the low nineties and we were desperate. The reply was "This is the first day available for repair." I was not allowed to speak to a supervisor or any one else in control. The second time I called, I could not leave a review because the person I was talking with, apparently would disconnect my call. I will not renew my service contract with Home Serve because of the service and that they yearly rewrite their contract and offer less service for more dollars.

They are absolutely horrible. They bought out IGS who was actually great. My claim for my washer has been since December 4th 2025. Took them 6 weeks to get someone out. It is still not fixed. Waiting for parts still on 4/13/26. Won’t give you a buy out price until you buy the new unit! Complete asinine. I tried adding the sound it is making, but file is too big. DO NOT use this warranty company.

NEGATIVE STAR REVIEW!! HomeServe was billing me through my energy provider for 4 months after cancelation and refuses to refund the fraudulent overpayments. Used their warranty service once while we had coverage and the company they sent out did not want to make any repairs but only wanted to sell us a new HVAC system. I called out my own repair service and it was fixed in under five minutes. HomeServe is the bottom of the barrel for insurance coverage.

Terrible experience with HomeServe. I purchased three policies (two external and one internal) through City of Fresno and had a simple broken pipe just outside my kitchen wall. They denied for no valid reason and the plumber left my pipe disconnected. Raw plumbing is just spilling onto my yard. I’ve repeatedly asked for explanations and the issue to be escalated and they ignore me and won’t tell me any process for escalation. They say someone will call back and then they do not. Don’t waste your money!

They are the worst company, they are not sending someone to repair my drainage pipes. They keep saying nobody wants to do the job. It's been over a week.

I lost power in a circuit and smelled something burning. An electrician from Rainbow electric made a hole under a receptacle and ran wire on the bedroom floor to another receptacle. I called Rainbow several times to address this and other outlets that I smelled something burning. I was told someone was coming but no one did. I called Home serve and was told this was not dangerous and my policy would not cover. I canceled my policy.

My experience with HomeServe has been extremely frustrating and disappointing. I have been dealing with an unresolved plumbing issue for nearly 30 days that has now escalated into sewage coming through the concrete floor in my basement. This is a serious health hazard, and my home smells like sewage. Multiple technicians were sent out, including four visits in one day, and confirmed there is a backup in the main line approximately 37–38 feet from the home. Despite this, no actual repair was completed.

I am very disappointed on HomeServe. They have to get stuff approved before they even fix your washer or your dryer that wasn't like that some years back and their customer service sucks. I would recommend HomeServe do unqualified work.

Homeserve screwed me and denied me covered repairs. They’re paying for 10 years with 28 policies gave me the runaround and don’t claim anything. Save your money if you have a problem, they won’t help you anyway, find a better company. They’re only one and a half stars anyway, horrible service, horrible company, horrible people.

Deceptive Practice by Home Serv. We signed up for Home Serv “Interior Plumbing and Drainage” thinking that in the event of a sewer backup, we were covered. They did pay for plumbers to unclog our toilet, coming out 6 times over 2 weeks, but refused to pay for a camera to see what the “real” problem was. No reason given - just denied. Needing to have toilets for us to use, we paid for the camera. But even with the camera, they refused to pay for the repair. No reason – just denied.

HomeServe stole $411 from my 87 yo mother who has Alzheimer's. Horrible company, horrible people. When I called "customer service" they were rude and dismissive. Financial elder abuse is a serious problem with companies like this.

They do nothing but spam my home after multiple ignored letters. I can't and will not be paying for additional product for my house. Anyone I know that had this service was denied any work. Leave me alone.

Purchased their sewer pipe and water line insurance for 5 years. Our sewer pipe broke leaving us with no running water. We called for service on a Tuesday morning, did not hear back from them till late Tuesday afternoon. The earliest they could get someone out for service was Friday afternoon and that was just to inspect the sewer pipe to see if they would cover the repairs. That would have been 4 days without any running water. This was not an option so we asked if we could call in a plumbing company to repair or replace the pipe and send them a copy of the invoice in hopes they would reimburse us up to the amount of our coverage. They wouldn’t agree to this, insisted we had to use their service provider.

I have a home warranty, and I needed a faucet replacement and it was not covered. Needless to say, I was disappointed. This should be explained at sign-up. I think this is a need-to-know non-coverage.

HomeServe USA Repair Management Corp. preys on the elderly. They sent a deceptive offer disguised as an invoice to my 93 year old mother who is experiencing dementia. The offer was to protect the waterline in her front yard. It automatically renews and drafts from her bank account. I called and cancelled it over a year ago. They still renewed it.

We called HomeServe to address a plumbing water leak in our ceiling.. They sent a Plumber out to address the issue and he said he had to get permission to cut into the ceiling and would get back to us. So he left without doing anything and now the problem with the ceiling has multiplied and is ready to collapse. No sense of urgency and they couldn't have cared less if the entire ceiling collapsed... No timeframe on when the plumber would return to address the problem... Extremely disappointed in this company, not sure why we continue to pay for their serve...

I wanted to share my experience with Home Serve. The customer service was excellent. We started out speaking with an AI assistant at 1st but then we needed extra help so we were put online with Samantha. She was so helpful with our problem we were having with our plumbing & she got someone to us right away. She explained our coverage to us & we didn’t know we had extra things included in Our coverage. We were so thankful she told us about that & it came in handy. We really appreciated her help.

I signed up for furnace repair after Enbridge Gas no longer offered it. I signed up on approximately December 2, 2025. On 1/30/2026, my furnace went out. The temperature was going to be approximately 10 degrees below zero for the next few days. My call was returned the next day, with a technician going to be scheduled to come out on 2/10/2026. I said that I had medical issues and can't wait that long. They found another technician who came out on 1/31/2026. The technician cleaned out the flu, stating that it was due to an ice buildup. It worked for about 2 hours and the furnace went out again.

Homeserv is not worth it and they are a bunch of crap. The techs will come out and add stuff you don't need to try and milk you for everything you got.

Terrible service and representation! No one that you can talk to! Tried filing a claim for main drain repair last summer. They never returned a call. It’s like throwing money down a hole!